IMPORTANT NOTICE FOR THE ATTENTION OF CREDIT/DEBIT CARD HOLDERS USING CMC SERVICES
With effect from 1/2/2011, the Reserve Bank of India has mandated an additional authentication number (One Time Password –
OTP) for all IVR(Phone based) transactions where credit cards are used.
If you wish to make an appointment using the call center, you will now have to get an additional 6 digit password (OTP) from your
bank.
The following banks have made arrangements with our payment provider (M/s Atom Tech) to acquire the OTP during the
transaction (during which you will be put on hold).
(1) ICICI Bank (2) HDFC Bank (3) AXIS Bank (4) Kotak Bank (5) Vijaya Bank
For customers from all other banks, you are requested to contact your bank to get the OTP sent by SMS to your registered phone,
prior to the transaction.
Sr. No
Bank/Process
IVR IVR
Password
Digit
IVR
Password
Type
1
HDFC Bank
6
One Time
2
Citibank
6
One Time
3
HSBC
6
Static
4
SBI
6
One Time
5
Standard
Chartered
6
One Time
6
ICICI Bank
5
One Time
7
Vijaya Bank
8
Kotak Bank
9
Axis Bank
10
Amex
Validity
SMS Content
SMS Numbers
PWD <space> XXXX (Last 4
digits of Credit Card No.)
1234 /
9717465555
OTP <space> XXXX (Last 4
digits of Credit Card No.)
52484 /
9880752484
NA
NA
OTPXXXX (Last 4 digits of
the credit card no.)
5676791
NA
NA
1st transaction or 24
hrs whichever is
earlier
OTP <Space> 16-digit ICICI
Bank Credit Card Number
5676766
One Time
Valid for 1 transaction
& expires thereafter
NA
NA
One Time
Valid for 1 transaction
& expires thereafter
NA
NA
5 or 6 digit
One Time
Valid for 1 transaction
& expires thereafter
NA
NA
Pincode
digits of the
customer
Static
Static password will
be PIN CODE hence
no validity
NA
NA
1st transaction or 2
hrs whichever is
earlier
1st transaction or 30
mins whichever is
earlier
Till the time the pwd
is changed by Card
holder
1st transaction or 12
hrs whichever is
earlier
1st transaction or 24
hrs whichever is
earlier
HDFC Bank and CITI Bank will also allow their Debit cards to be used on the IVR system from 1/1/2010
We regret any inconvenience to our patients.