Catering Terms & Conditions
1. TAXES AND SERVICE CHARGE
All food and beverage is subject to an 16%
taxable Service Charge, 5% sales tax, and 10%
liquor tax (if applicable) which is subject to
change.
2. GUARANTEE
Customer will provide Hotel with written
guarantees of the number of attending guests for
each event where there will be food and/or
beverage service comprising the Event before 5:00
pm (Vancouver time) on the business day
immediately preceding: (i) the 3rd business day
prior to the Event Start Date for events with less
than 600 attending guests; and (ii) the fifth business
day prior to the Event Start Date for events with
600 or more attending guests. If such written
guarantees are not received by Hotel, Hotel will set
and serve for each event where there will be food
and/or beverage service comprising the Event
based on the agreed upon number of guests set
out for each such event in the in the EOs and will
charge Customer accordingly.
Hotel will prepare and set (the “Overset”) 5%
above the guaranteed number of attending
guests for events with up to 300 guaranteed
attending guests, or 2% above the guaranteed
number of attending guests for events with over
300 guaranteed attending guests, as applicable,
at no additional charge. The hotel cannot
guarantee that the same menu items will be
served to guests above the overset. Food and
beverage choices are based on availability and
are at the hotel’s discretion.
3. LABOUR CHARGES
Hotel may assess Customer with additional labour
charges for any additional services requested by
Customer at $30.00 per hour (minimum of 4
hours), plus taxes. If the $400.00 net revenue per
bar is not met the bartender labour charges are
applied.
Cashier fees are $30.00 per hour
(minimum of 4 hours), plus taxes. Hotel will staff
one cashier per 100 guests. Coat Check
attendant is available at the rate of $30.00 plus
taxes per hour (minimum of 4 hours). The Hotel
will staff one (1) Coat Check attendant per 100
guests. An additional labour charge of $60.00
(plus applicable taxes and fees) will be charged
by Hotel to Customer for any food function
comprising part of the Event with less than 25
guests. An additional labour charge of $4.00 (plus
applicable taxes and fees) per guest per meal
will be charged by Hotel to Customer on
Canadian federal and provincial (British
Columbia) statutory holidays.
Event changes (such as re-setting a function
space) made less than 24 hours in advance or for
any extraordinary cleaning required as a result of
the use of glitter, confetti or similar items at the
Event will also be subject to additional labour
charges at a rate of $30.00 per hour.
4. PRICING
All menu prices and items are subject to change
until such a time as banquet event orders (BEO’s)
have been signed and returned.
5. FOOD AND BEVERAGE POLICIES
Due to licensing requirements and for quality
control, all food and beverage served at the Hotel
Property for the Event must be supplied and
prepared by Hotel, with the exception of wedding
cakes, for which a fee of $4.00 (plus the below
noted service charge and applicable taxes) per
guest applies and will be charged by Hotel to
Customer, if applicable. A service charge,
currently 16% (plus applicable taxes) of the total
food and beverage revenue, will be added to all
food and beverage charges and will be charged
by Hotel to Customer. The service charge is not a
tip or gratuity for employees of Hotel.
6. SHIPPING AND STORAGE
A handling fee of $5.00 per box/item or $50.00 per
large item/skid (plus applicable taxes in each
case) for each movement of such items between
rooms and/or outdoor and storage areas at the
Hotel Property will be charged by Hotel to
Customer. The mandatory handling fee is retained
by Hotel and is not a tip, gratuity, or service charge
for employees providing the handling services.
Hotel will not be responsible for any loss or
damage to materials sent to the Hotel Property.
Hotel will not receive or sign for collect on delivery
(COD) shipments on behalf of Customer, its
vendors or the guests attending the Event
7. INSPECTION AND SIGNAGE
Hotel reserves the right to inspect and regulate
all private parties, meetings and receptions
comprising Customer’s Event. Hotel does not
permit the use of and Customer may not use
nails, staples or tracks on function space room
walls; however, masking tape is permissible. No
booths or tables are to be set against the
concourse windows for the Event unless
Customer receives prior written approval from
Hotel.
8. SECURITY AND CONDUCT OF EVENT
Hotel shall not be held liable for the loss or
destruction of any goods, materials, personal
belongings, business equipment or property or
any other personal property of any kind brought
to or left at the Hotel Property by the Customer or
any of its guests during the term of this
Agreement or following the termination of this
Agreement. Customer shall remove or cause to
be removed all of its and its guests’ personal
effects from the function space at the end of
each event comprising the Event, unless such
function space is reserved on a 24-hour basis. All
personal property left in the function space is at
the sole risk of the owner. Accordingly, Customer
will advise its attending guests that they are
responsible for the safekeeping of their personal
property at the Event. All security arrangements
for the Event must be booked by Customer
through Hotel. Hotel will charge Customer $35.00
Updated March 2015
Catering Terms & Conditions
per hour (plus applicable taxes) for each security
personnel hired for the Event with a minimum of
four hours charged per security personnel.
9. INDEMNIFICATION
Each party will indemnify, defend and hold the
other harmless from any loss, liability, costs or
damages arising from actual or threatened claims
resulting from its breach of this Agreement or the
negligence, gross negligence or intentional
misconduct of such party or its officers, directors,
employees, agents, contractors, members, or
participants. Neither party will be liable for
punitive damages under this Agreement.
Updated March 2015