Work Experience Challenges for the Retail Business Diploma
Challenge Research the structure and
culture of the company and
understand the main sales
techniques used
Personal
Learning
and
Thinking
Skills
Work-shadow a member of
staff who deals with customer
queries; support where
possible and suggest new
ways to improve service
Learn how to stock the
shelves; check dates and
labelling on fresh produce and
investigate the company’s
policy on quality control
Investigate the range of products
on offer; become acquainted with
the layout of the store and develop
a typical ‘customer profile.’
Creative
Thinkers
Independent
Enquirers
Reflective
Learners
Team
Workers
Effective
Participators
Self-managers
Independent
Enquirers
Self-managers
Generate
ideas and
explore
possibilities
Analyse and
evaluate
information,
judging its
relevance and
value
Assess
themselves
and others,
identifying
opportunities
and
achievements
Collaborate
with others to
work towards
common goals
Discuss areas
of concern,
seeking
resolution
where needed
Seek out
challenges or
new
responsibilities
and show
flexibility when
priorities change
Identify questions
to answer and
problems to
resolve
Work towards
goals, showing
initiative,
commitment
and
perseverance
Ask
questions to
extend their
thinking
Question
their own and
others’
assumptions
Plan and carry
out research,
appreciating
the
consequences
of decisions
Explore issues,
events or
problems from
different
perspectives
Invite feedback
and deal
positively with
praise,
setbacks and
criticism
Evaluate
experiences
and learning to
inform future
progress
Reach
agreements,
managing
discussions to
achieve results
Take
responsibility,
showing
confidence in
themselves
and their
contribution
Present a
persuasive
case for action
Identify
improvements
that would
benefit others
as well as
themselves
Work towards
goals, showing
initiative,
commitment and
perseverance
Respond
positively to
change, seeking
advice and
support when
needed
Plan and carry out
research,
appreciating the
consequences of
decisions
Analyse and
evaluate
information,
judging its
relevance and
value
Support
conclusions, used
reasoned
arguments and
evidence
Organise time
and resources,
prioritising
actions
Deal with
competing
pressures,
including
personal and
work related
demands
Diploma
Content
(Level 2)
Unit 1: Exploring Retail
LO.1 Understand the business of
retail and supply chain logistics
LO.4 Know the importance of
human resources in retail
businesses
Unit 2: Exploring Retail Channels
LO.4 Be able for develop brands of
retail channels
LO.5 Be able to develop
promotional materials for retail
channels
Unit 2: Exploring Retail
Channels
LO.2 Understand the key trading
activities of different retail
businesses
Unit 7: Customer Service in
Retail Businesses
LO.1 Know the key principles and
standards of customer service
LO.2 Understand the techniques
used by retail businesses for
delivering customer service
LO.3 Be able to communicate with
different types of retail customers
LO.4 Understand how retail
businesses monitor and improve
customer service
Unit 5: Planning the Operations
of Retail Outlets
LO.1 Know how retail outlets
operate
Unit 8: Selling in Retail
Businesses
LO.1 Understand the sales
process
LO.2 Be able to identify customer
needs
Unit 4: Exploring the Retail Supply
Chain
LO.1 Know about the retail supply
chain
LO.2 Understand the internal and
external factors that influence the
retail supply chain
LO.3 Understand how to manage
risk within the retail supply chain
LO.4 Be able to solve retail supply
chain and storage problems
Unit 6: Stock Control in Retail
Businesses
LO.1 Know the main features of
stock control systems
LO.2 Understand common problems
that arise in stock control
Lo.3 Be able to design simple stock
control systems
Unit 3: Sourcing and Buying for
Product Ranges of Retail Businesses
LO.1 Know about the role of the buyer
and merchandiser in retail businesses
LO.2 Be able to develop customer
profiles
LO.3 Understand how to source and
build product ranges to meet customer
needs
Unit 5: Planning the Operations of
Retail Outlets
Lo.2 Know about retail layout planning
LO.3 Be able to plan retail outlets
LO.4 Be able to work as a member of
retail outlet team