University of Massachusetts Boston
College of Management
MSIS 110: Introduction to Computers
Chapter 8: Electronic Commerce - Q & A
____ 1. Automotive companies have been using e-commerce for years in the form of EDI.
____ 2. Price is the only determining factor in the selection and negotiation process.
____ 3. In order to be effective, an e-commerce model must provide a sense of community for
the users.
____ 4. Some suppliers are afraid that on-line marketplaces will lower the price of goods and
favor buyers.
____ 5. With on-line banking customers can pay their bills, but at this time they can not
transfer money between accounts.
____ 6. E-commerce systems require both hardware and software to run.
____ 7. Biometrics are a very inexpensive way of assuring the identity of system users.
____ 8. eBay is an example of a(n) ____ e-commerce site.
a. transaction processing
b. B2B
c. B2C
d. C2C
____ 9. A successful e-commerce system must address ____.
a. network database issues
b. the many stages in the sales lifecycle
c. search engine complexities
d. internal decision support
____ 10. ____ is an advantage of shopping on-line.
a. International currency exchange
b. Reduced transaction cost
c. Inherent security for credit card transactions
d. Speed of modem transmission
____ 11. The ____ e-commerce market is larger than the ____ one.
a. B2C, B2B
b. B2B, B2C
c. e-tailing, B2B
d. EDI-based, B2B
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____ 12. With increased speed and accuracy of customer order information, companies can
____.
a. increase inventory levels
b. reduce inventory levels at transportation points
c. eliminate all inventory completely
d. move inventory to different locations
____ 13. Tally Lohman receives his cable television bills over the Internet. He receives an email alert each time one is ready for payment. This is an example of ____.
a. on-line banking
b. electronic bill presentment
c. database billing
d. on-line transaction presentment
____ 14. ____ is the process of transforming a Web site into the nuances, subtleties, and tastes
of a particular culture for which it is targeted.
a. Localization
b. E-transformation
c. Globalization
d. E-specialization
____ 15. Before an organization creates an e-commerce site, it should ____.
a. obtain proper permits from the W3C
b. determine the objectives for its site
c. hire an e-consultant
d. reengineer all its business processes
16. A(n) ________________________ is a single Web site that offers many products and
services at one Internet location.
17. A(n) ________________________ file contains information about visitors to a Web site
that is used for future analysis.
18. ________________________ data is the data gathered based on the Web sites you visit
and what items you click on.
19. The elimination of intermediate organizations between the producer and the
consumer is called ________________________.
____ 20. Spam allows peddlers to hawk their products instantly to thousands of people at
virtually no cost. _________________________
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Chapter 8: Answer Section
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cybermall
Web log
Clickstream
disintermediation
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