Process Selection Framework


Process Selection Framework Process analysis finds problems with People, Processes, Control, and Structure (PPCS). Since work is done by processes, how we design, execute, control, and bind processes determines our effectiveness in providing higher value than our competitors to our customers at a profit; that is the goal. Thus we can ID processes that need modified by: Degree of Frustration and/or dissatisfaction with performance (speed, flexibility, cost, quality) Time of process lens Percentage of process time analysis (value added vs. non-value added steps) Processing, Waiting, Rework, Moving, Inspection, Setup Cost of Process lens : will probably want to standardize relative to something square feet impact, etc. Quality of process lens: Flexibility of process: relative to meeting stakeholders needs Waste framework: (1) over production, (2) waiting or idle time, (3) transportation, (4) inefficiency of the process itself, (5) inventory, (6) unnecessary motion and effort and (7) defects MORE: FG not sold at determined price, remove waste in one area that enables value added in another (not seeing the whole system) Types of stakeholder dissatisfaction that triggers process change Things take to long Mgt throws people and $ at symptoms without solving underlying problem (five whys) Employees are frustrated The processes that span departments have resources that point away from them No process QCP policy and if there is, it is not executed Low utilization of resources Redundancy of all types, data and work Micro mgt (reviews and sign offs) Exceptions aren’t Expedite and de-expedite are common No process owner, only step owners that do not talk communicate much Firefighting Are there issues Away issues: current hurts, want to move (pain, danger, frustration) Move to issues: OK where at, but better if we move