Professional Truck Driver
Certification
Trucking and Logistics Cooperative Work Experience (CWE) TTL
180 and CWE 281
Facilitator Guide
This product was funded by a grant awarded under the President's High Growth Job Training
Initiative, as implemented by the U.S. Department of Labor's Employment & Training Administration.
The information contained in this product was created by a grantee organization and does not
necessarily reflect the official position of the U.S. Department of Labor. All references to nongovernmental companies or organizations, their services, products, or resources are offered for
informational purposes and should not be construed as an endorsement by the Department of Labor.
This product is copyrighted by the institution that created it and is intended for individual
organizational, non-commercial use only.
Facilitator Guide – TTL 180
Table of Contents
Table of Contents...................................................................................... 2
Welcome to Introduction to Trucking and Logistics .............................. 4
Special Thanks .......................................................................................... 5
How to use the Facilitator Guide ............................................................. 6
Training Checklist ..................................................................................... 8
Trainer Hints and Tips ............................................................................ 10
Evaluation and Assessment Process .................................................... 11
Agendas .................................................................................................. 12
Timeline ................................................................................................... 13
Symbol Key ............................................................................................. 15
Introductions Course Overview ............................................................. 17
Paperwork at a Glance ........................................................................... 20
CWE Course Structure ........................................................................... 21
Overall Participant Behavior .................................................................. 23
Career Goals ........................................................................................... 24
Situational Scenarios ............................................................................. 25
Company Safety Policies ....................................................................... 26
Company Endorsements ........................................................................ 27
Day One Closing ..................................................................................... 28
Day Two – Welcome Back ...................................................................... 29
Company Procedures ............................................................................. 30
Day Two Closing ..................................................................................... 33
Day Three – Completion ......................................................................... 34
Final Review and Exam .......................................................................... 39
Appendix Section.................................................................................... 40
Flip Chart Recommendations ............................................................... 41
Professional Driver Certification Pre/Post-Test Answer KeyError! Bookmark not
defined.
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180 Observation Assessment ............................................................... 85
Professional Truck Driver Certification Time Record ............................ 95
Work Agreement .................................................................................. 96
Terms and Conditions .......................................................................... 97
CWE Application Form ......................................................................... 98
Petition for Graduation ......................................................................... 99
Truck Driver Solutions Consortium ..................................................... 101
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Welcome to Introduction to Trucking and Logistics
This program is designed to help the warehouse or driver gain practical experience on the road. By
the end of this program, participants will be able to:
1. Document 200 hours on the road with 100 of those hours with you as the driver and with
a driver-trainer in the second seat.
2. Document 1,000 hours with driving application in four seasons.
3. Describe and demonstrate internal company policies.
4. Identify strategies and protocols to effectively manage challenging situations that
happen throughout the driving process.
5. Pass the final assessment with a score of 95% or better.
6. Demonstrate knowledge of the Transportation/Trucking/Logistics Industry, the career
pathways for advancement in this industry, and identify personal career goals.
7. Attain the Professional Truck Driver Certification Certificate through Clackamas
Community College.
This course should take approximately 240 hours to complete. Topic areas are broken down within
this module so you can easily teach a particular topic in its entirety. The time it takes within each
section may vary depending on the number of participants. If possible, secure several vehicles for
the practice times to help expedite the process.
It is critical that participants spend 200 hours on the road, 100 of those hours with you as the driver
with a driver-trainer in the second seat. A Qualified Driver Trainer should lead the class. The course
also includes 16 hours of seminar time with a focus on problem solving, company related training and
career pathways and advancement.
200 - Driving Hours
16 - CWE Seminar Hours
24 - Hours TBA Driving or Seminar
240 - Hours Total
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Facilitator Guide – TTL 180
Special Thanks
Clackamas Community College would like to thank many individuals for participating in the curriculum
development process. There were a variety of partners who worked together to ensure the material,
accuracy and information met national standards. We would like to thank the following individuals for
their support and contributions:
Name
Company
Booth, Wendy
Clackamas Community College
Burke, Tim
Safeway
Clem, Pam
Clackamas Community College
DeAtremont, Dan
Lile International Companies
Falkenstein, Peggy
Clackamas Community College
Finlayson, Robert
Food Services of America
Frey, Christine
Clackamas Community College
Haar, Pat
Lile International Companies
Handy, Vicki
Workforce Dynamics Consulting
Havercamp, Don
SYSCO
Hearing, Sylvia
Clackamas Community College
Hilliker, Mary Lou
Oregon Trucking Association (OTA)
Hodsdon, John
SYSCO
Kash, Laurie
Project SHIFT Consultant
Knight, Dale
SAIF Corporation
Lane, William
Roadway
Riggins, Dave
IITR Trucking School
Rinella, Tom
Food Services of America
Roberts, Susan
Project SHIFT Consultant
Russell, Bob
Oregon Trucking Association (OTA)
Simmons, Dave
SYGMA
Skow, Kevin
Great West Casualty Company
Taylor, Steve
Fred Meyer
Turner, Jeff
Con-way Freight-Western
Utley, Sandra
Umpqua Community College
Whitney, Jerry
Golden State Foods
Woods, Duane
Safeway
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How to use the Facilitator Guide
This guide is designed to make the process of training easier for the facilitator. Below are hints and
tips to help guide you through the facilitation process. In some cases, there are optional activities
listed so the facilitator can determine which one will best suit the audience and facilitation style.
However, the primary task for facilitators in the training process is to focus the participants and their
preferred learning style.
Research shows that lecture provides the lowest rate of learning retention after the training class.
Teaching others has a 90% rate of retention potential. Therefore, the more opportunities the
facilitator can potentially find to provide learners with interaction, critical thinking, and group work, the
greater the likelihood of retention and the success of this program.
Training Technique
Retention Rate
Lecture
5 percent
Reading
10 percent
Audiovisuals
20 percent
Demonstration
30 percent
Discussion
50 percent
Practice
75 percent
Teaching others
90 percent
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This table explains the different strategies incorporated within the training guides.
Tool
Description of suggested use
Symbols
Symbols are visual stimulators to help the trainer quickly assess what
process to follow in the training.
Timelines
A timeline is provided which includes the amount of time for each
section of the guide. It is up to the trainer to fill in the specific times due
to the variances among start times based on regions.
Appendix
Provides additional tools for the trainer to use within the class. Explains
activity processes in greater detail.
Transitions SAY
These statements are optional words to use as a trainer to help
transition from one topic to another.
Optional Activities
In most sections, there are several activities listed in the guide. It is up
to the trainer to determine which activity will work best with the
audience’s style, energy level, etc.
Parking Lot
This is a tool used to defer an issue or table it for a later time. It is the
trainer’s responsibility to ensure owners names are assigned to each
item for completion.
Debrief
It is critical to facilitate participants through a cycling of learning. When
completing an activity or learning process, be sure to ask transfer of
training types of questions.
First the participants do an activity to learn something new or refresh
past learning. Then they analyze the experience, and finally they apply
the experience and learning to their own work and life situations.
Missing the last part of the process could prevent the participants from
completing the full learning cycle.
Assessments
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Each section includes some level of assessment process for the
learner(s). Help prepare participants for these assessments so they can
move on to the next section. Some assessments are through
observation and application and some are in test format. Either way, it
is your job to prepare the participants and help them to succeed.
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Facilitator Guide – TTL 180
Training Checklist
The following checklist includes items you will need to have prepared prior to the class starting. In
some cases, you will need to ensure you have several copies of documents or sample materials.
This will be based on the number of students you have participating in your classes.
Training Checklist
Facilitator Guide
Participant Manuals
3M sticky notes
Course Roster
Blank sheets of paper for extra writing or brainstorming
Flip chart paper and easel
Tape for flipcharts
Pens and/or pencils
Dry eraser and dry erase markers
Scented flip chart markers
Nametags and/or name tents
Course Syllabus with Term and Class Dates Noted
Company Related Policies
Projector and Laptop
Transportation/Trucking/Logistics Career Pathway Roadmap
Clackamas Community College Registration Form – return to CCC within 1 week of
class start date
CWE Work Agreement with beginning of term signatures – return to CCC within 1
week of class start date
CWE Work Agreement with end of term signatures and grades– return to CCC
within 1 week of class end date
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Training Checklist
CWE Application – return to CCC within 1 week of class start date
CWE Work Term Production – return to CCC within 1 week of class end date
CWE Course Evaluation Form – return to CCC within 1 week of class end date
Project SHIFT Participant Grant Application – return to CCC within 1 week of class
start date
Project SHIFT SSN Release Form – return to CCC within 1 week of class start date
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Trainer Hints and Tips
Here are some thoughts to keep in mind as you train:
1. When you hear a question asked or statement made by a participant that does not align with a
core process, help the participant realign words and thoughts.
2. Rotate around the room and listen to teams as they work through the learning process. As you
hear terminology, process, product, etc., information that you believe is not on target, work with the
teams to refocus and reshape the conversation. Do this in a politically savvy and professional
manner.
3. Observe body language when groups are in practice and provide supportive feedback.
4. Help participants reshape responses whenever possible.
5. When demonstrating a process or mini-skill practice, be well prepared. The trainer’s job is to role
model standards and practices.
6. Establish credibility as an instructor. Immediately let participants know your background and
history. Be consistent in your training style and establish confidence and trust with your
participants.
7. Show enthusiasm for the learning process throughout each step. Participants will need a variety
of motivational strategies. Find out what motivates them and continue to integrate these strategies
during the different learning segments. Provide praise and feedback often.
8. Utilize the PowerPoint presentation, recommended flip charts and other job aids throughout the
class to add an extra visual tool for participants. This will help to keep them engaged throughout
the process.
9. Rotate participants as often as possible. At the start of a day or just after lunch, let participants
know that “SHIFT HAPPENS” and therefore, some need to move tables to get to know other
individuals. Write the words on flip chart paper.
10. Ask lots of open ended questions to get participants to talk and think in the class.
11. Be patient with participants as they work through learning new information.
12. Watch your own body language, use of comments, language and jokes and stay upbeat and
positive.
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Evaluation and Assessment Process
This course is the final course for the Professional Truck Driver Certification Certificate at Clackamas
Community College. Participants who attend this course will have successfully completed TTL 101,
121 and 141. Throughout this course, the Qualified Driver Trainer will be assessing learners as they
progress through various elements of the learning process. Once participants have completed all
driving time hours, they should take the final exam. The final grade for the final exam should be no
less than a 95%.
Professional Truck Driver Certification Classes
Course Number
Professional Truck Driver Certification Course
Name
Number of Credits
TTL 101
Introduction to Trucking and Logistics
4
TTL 121
Practical Applications in Trucking and Logistics
6
TTL 141
Transportation Customer Service
3
TTL 180
Trucking and Logistics CWE
6
CWE 281
Trucking and Logistics CWE Seminar
Concurrent Courses
Total Hours
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Agendas
Agenda at a Glance
The following includes an agenda for the entire course. Write the following agenda on
a piece of flip chart paper (you may need to turn the flip chart paper horizontally to fit
this all on it).
Day One
Day Two
Day Three - Completion
Welcome and Course Overview
Welcome Back
Welcome Back
Driver Trainer Qualifications
Company Procedures
Drive Time Sessions One – Five
Overall Participant Behavior
Day Wrap-up and Review
Final Exam
Career Goals
Day Wrap-up and Review
Situational Scenarios
Company Safety Policies
Company Endorsements
Day Wrap-up and Review
Option: Daily Agendas
Please create a flip chart page each day that lists the topics to be covered for the day (the
agenda at a glance could serve this purpose alone). See flip chart pages in the back of the
facilitator guide for examples.
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Timeline
Day One Timeline (based on an 8:00 – 5:00 schedule)
Minutes
Activity
8:00 – 8:30
Welcome and Introductions
8:30 – 8:45
Transportation/Trucking/Logistics Industry
8:45 – 9:00
Transportation/Trucking/Logistics Career Pathway Roadmap
9:00 – 9:10
Break
9:10 – 9:40
Your Career Goals
9:40 – 10:30
Situational Scenarios
10:30 – 10:40
Break
10:40 – 12:20
Situational Scenarios Continued
12:20 – 1:20
Lunch
1:20 – 3:00
Company Safety Policies
3:00 – 3:10
Break
3:10 – 4:00
Company Safety Policies Continued
4:00 – 4:45
Company Endorsements
4:45 – 5:00
Course Review and Wrap-up
9 Hours
Total Time
Note: Agenda is approximate at this point. Breaks and lunch times may change based on
number of participants and timing of the class.
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Day Two Timeline (based on an 8:00 – 5:00 schedule)
Minutes
Activity
8:00 – 8:15
Welcome Back
8:15 – 8:45
Company Procedures – History, Vision, Mission and Goals
8:45 – 9:30
Company Procedures – Equipment Use
9:30 – 9:40
Break
9:40 – 10:55
Company Procedures – Equipment Use Continued
10:55 – 11:05
Break
11:05 – 12:00
Company Procedures – Regulations
12:00 – 1:00
Lunch
1:00 – 1:35
Company Procedures – Regulations Continued
1:35 – 2:30
Company Procedures – Paperwork
2:30 – 2:40
Break
2:40 – 3:35
Company Procedures – Paperwork Continued
3:35 – 4:45
Dispatch Communication
4:45 – 5:00
Course Review and Wrap-up
9 Hours
Total Time
Note: Agenda is approximate at this point. Breaks and lunch times may change based on
number of participants and timing of the class.
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Symbol Key
Symbol
Description
Time (includes duration of section)
Explanation or Lecturette
Demonstration
Questions
Refer to Manual (includes page number)
Handout
Video
Music
PowerPoint
Flipchart
Writing Activity
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Symbol
Description
Team Activity
Learner Read/Individual Activity
Group Discussion
Evaluation/Assessment
Optional Activity
Company Specific Information
Road Practice
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Time
Topic
Process
Page
Numbers &
Materials
Introductions Course
Overview
30
Welcome everyone to the class, thank them for coming. Use
this section to build credibility and relationships amongst the
participant(s).
minutes
PowerPoint
slides
Note: If you are conducting this with one individual, follow the
same process.

Introduce yourself, tenure with company,
professional background, and training style.

Review ground rules (turn cell phones on vibrate,
listen, respect each other) – ask the group to add on
to the list. Record ideas on a piece of flip chart
paper and post on the wall once list is complete.
Explanation
Say

Let participants know they will be given several
breaks throughout the day as well as a one-hour
lunch (as well as on the other days).

Discuss the course and its purpose:
Agendas on
Flipchart
Sticky Notes
Participant
Workbooks
Course
Evaluations
Markers
Paperwork
“The purpose of this course is provide you with additional
driving experience and hours to ensure you have successfully
mastered all elements of the driving process. At the end of
this course, you will take a final exam and have the
opportunity to be awarded with your Professional Truck Driver
Certification certificate through Clackamas Community
College”.
Flipchart
with
program at
a glance,
agenda and
outcomes.

Review the program at a glance and agenda.

Discuss course outcomes (also noted on
PowerPoint slides). By the end of the class,
participants will be able to:
1.
Document 200 hours on the road with 100 of
those hours with you as the driver and with a
driver-trainer in the second seat.
2. Describe and demonstrate internal company
policies.
3. Identify strategies and protocols to effectively
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Time
Topic
Process
Page
Numbers &
Materials
manage challenging situations that happen
throughout the driving process.
4. Pass the final assessment with a score of 95% or
better.
5. Demonstrate knowledge of the
Transportation/Trucking/Logistics Industry, the
career pathways for advancement in this industry,
and identify personal career goals.
6. Attain the Professional Truck Driver Certification
Certificate through Clackamas Community College.
Say
“My goal will be to stick as close to the agenda as possible but
we may need to be flexible with our times here and there.”
Process
Explanation

“Any questions about the agenda and our class
purpose?”

Let participants know you will be using a parking
lot to note any issues that come up that you cannot
answer. Participants could either tell you the issue
or post issues/thoughts on sticky notes. They could
place the sticky notes on the parking lot throughout
the day.
Filling out Appropriate Forms

Ask participants to complete the following forms (these
forms must be filled out for each person prior to
starting this class):
1. Quick Entry Registration Form – registers the
person for the class (TTL 180 & CWE 281)
2. CWE Application
3. Project SHIFT Application Form
4. Project SHIFT SSN Release Form
5. CWE Work Agreement with Beginning and end
of term signatures
6. CWE Work Term Production—completed on an
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Time
Topic
Process
Page
Numbers &
Materials
ongoing basis during the course.
Professional Truck Driver Certification History
Process
Explanation

Review the documents located in the back of the
participant guides that highlight the TDS consortium.

Provide participants with the background
information for this project, how it started and where
it stands today.

Ask participants if they have any questions at this
point.
.
Say
“Now that we know one another, let’s learn more about the
trucking and logistics industry; the past present and future and
how you can be a part of this more fully going forward.”
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Paperwork at a Glance
Form Name
Send to CCC at Beginning of
Class
CCC Registration Form
X
Project SHIFT Application
X
Project SHIFT SSN Release
Form
X
CWE Application Form
X
CWE Work Agreement with
Beg. of Term Signatures
X
CWE Work Agreement with End
of Term Signatures and Grades
X
Send to CCC at End of Class
CWE Work Term Production
Form
X
CWE Course Evaluation Form
X
Grade Report—25% of Grade
Determined from Seminar
X
Petition for Graduation
X
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Time
Topic
Process
Page
Numbers &
Materials
CWE Course Structure
15
Follow this process if you have a group of individuals in the
training class. If you have only one person in your class, your
optional activity will be listed below.
minutes
PowerPoint
slides 10-14
Company
Specific
Information

Discuss your background with the company
and how you came to be a driver/trainer

Ask participants if they have any questions about
your role in this process.

Review other responsibilities as a driver trainer.

Discuss Co-op instructor’s role.

Discuss CWE Class Structure.
Student
CWE
Class
Struct
ure
Co-Op
Instructor
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Certified Company
Driver Trainer
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Time
Topic
Process
Page
Numbers &
Materials
CWE Class Structure Breakdown
1. Student – driver
2. Co-Op instructor – this is the person who works with
Clackamas Community College and works with the
Certified Company Driver Trainer to ensure all
paperwork and other needed elements are completed
3. Certified Company Driver Trainer – works with the
driver throughout their learning process and acts as a
supervisor to the driver (provides signatures)
Say
Hopefully, you understand my role and how I will be working
with you over the next (you fill in the timeframe) period of
time.”
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Time
Topic
Process
Page
Numbers &
Materials
Overall Participant Behavior
15
Let participants know that in addition to road experience, they
will be evaluated on their participation, behaviors and overall
communication through this process.
minutes
PowerPoint
slides 46-47
Say
“Learning the technical aspects of this position is just part of
the process. It is important that you participate effectively
throughout this training.”
Group
Discussion
Say
Review the participant behavior expectations noted
in their participant guide. Where is this in participant
guide—Found it!

Let participants know how you will be evaluating
their success in this arena.

Ask participants to review this list and discuss what
specific actions or behaviors they will want to model
in order to be rated as exceptional.

Discuss their ideas and provide additional input.
“Now that you are familiar with ways in which we will evaluate
your performance behaviorally, let’s look at some other
elements of the learning and evaluation process for this
course.”
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Time
Topic
Process
Page
Numbers &
Materials
Career Goals
30
minutes
PowerPoint
slide
Prior to attending this course, participants completed a career
development plan in the TTL 101 class. If you can get them
to bring a copy of that document, that would be great. If not,
start this process again.

Review the career pathway document

Discuss the career progression path that typically
happens within the company and include
timeframes. If you have specific salary information,
add that in as well since the pathway document is
an average.

Ask participants to read the article included in their
participant guide that highlights how couples are
looking to fill the shortages.

Discuss the article and ask participants for their
reflections.

Ask participants to complete the worksheet in the
participant guide.

Review their responses.

Provide additional information that would help
them with their career development ideas for the
company and for the trucking industry.

Highlight how it is an exciting time to be in this
industry and the opportunities are many.
Company
Specific
Information
Group
Discussion
Say
“Now that you feel more solid with your career path in this
industry, let’s look at some complex scenarios and figure out
what you would do in these situations.”
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Career Pathway
Document
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Time
Topic
Process
Page
Numbers &
Materials
Situational Scenarios
150
Let participants know that the following scenarios are meant to
help them think through a variety of complex situations that
can happen while traveling on the road.
minutes
PowerPoint
slides
Team
Activity

Review the scenarios and process.

Divide participants into small groups.

Ask teams to work on the first scenario by reading
the scenario and responding to the questions.

Review their responses and provide additional
insight.

Connect the scenarios to internal company policies,
regulations and anything else that is relevant.

Repeat the process with the other two scenarios but
stop in-between to review each scenario separate.

Review final responses and discuss these
scenarios in their entirety.
Debrief
1. What did you learn about the information discussed
and provided?
2. How will you ensure you don’t make some of the same
mistakes these individuals did while on the job?
Debrief
Questions
Say
“Now that you have figured out what you would and would not
do in some of these types of situations, let’s reiterate the
company safety policies.”
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Time
Topic
Process
Page
Numbers &
Materials
Company Safety Policies
150
Let participants know that by this point, they should be familiar
with overall safety violations. However, they are not familiar
with certain company safety policies and practices.
minutes
PowerPoint
slides
Company
Specific
Information
Team
Activity
Say
Introduce this section and discuss the importance
of safety for the company (why it is important, the
impact it has on the business, the impact it has on
customers and employees, etc.).

Distribute the company’s safety packet highlighting
key safety actions to follow at all times (if there is
such a document).

If no document exists, list the key safety
policies the company follows on a white board
or piece of flip chart paper.

Ask participants to work in small groups to review
this document and record the key safety elements,
description, examples they have either seen or
heard about and violation steps that will be taken
when someone does not follow proper procedures.

Review final responses and discuss other important
elements of safety and what to keep in mind.
“Not only is it important for us to be aware of the company
safety policies, it is also important for us to realize what
company endorsements we need to be aware of going
forward.”
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Safety Packet
from company
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Time
Topic
Process
Page
Numbers &
Materials
Company Endorsements
45
This section focuses specifically on the types of endorsements
your company supports.
minutes
PowerPoint
slides
Company
Specific
Information
Say
Introduce this section and discuss the different
types of CDL endorsements – high level.

Let participants know which endorsements the
company supports at this time.

Ask participants to complete the endorsement
worksheet.

Discuss their answers and fill in any gaps of
information.
“By now, you are familiar with endorsements and other
elements important to get you moving on the road. Let’s take
a few minutes to review the day and look at our focus for
tomorrow.”
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Time
Topic
Process
Page
Numbers &
Materials
Day One Closing
15
minutes

Ask participants to share, at their tables, what was a
significant learning event for them today.

Discuss the agenda for the next class.
Group
Discussion
Say
“We have just learned quite a bit of information today.
Tomorrow, we continue to learn more about company policies
and then get ourselves ready for more driving practice.”
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Time
Topic
Process
Page
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Materials
Day Two – Welcome Back
15
Ask participants to sit next to different people for this class.
minutes

Ask participants to share what they thought about
since the last class – anything profound?

Review agenda for the day.
Group
Discussion
Say
“Today we are going to continue learn more about the
company policies.”
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Company Procedures
430
Let participants know that the following section could take up
to 8 hours, depending on the number of participants.
minutes
PowerPoint
slides

Review the types of company procedures each
participants should be familiar with (they should
have already had some training in this area and this
could be their final review possibly).
Oregon
Commercial
Motor Vehicle
workbook
Other Federal,
State and Local
manuals and
guides
Company History and Vision (approximately 30 minutes)
Company
Specific
Information

Begin with the company history, vision, mission
and goals.

Ask each participant to find this information within
the company (or have it prepared in a document
ready to distribute).

Complete any missing elements they did not
discuss.
Group
Discussion
Equipment Use (approximately 120 minutes)

Ask the participants to go out to the warehouse and
demonstrate how to use the additional equipment
(pallet jacks, etc.) they will need to use when
performing the job.

Ask participants to demonstrate how to use the
equipment, what to do in case of failures and how
to report these malfunctions.

Provide necessary feedback along the way.
Demonstrate
Understanding of Regulations (approximately 90 minutes)

Group
Discussion
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Ask each participant to review several documents
such as the Oregon Commercial Motor Vehicle
workbook and other documents your company uses
to keep in check with Federal, State and Local
regulations (you may need to limit the number they
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should share…narrow the focus possibly).

Ask participants to list the different regulations on
flip charts or white board and be prepared to
discuss the regulation and why it is important as a
driver.

Provide necessary feedback along the way.
Company Paperwork (approximately 120 minutes)
Group
Discussion

Review the various company paperwork a driver
will need to know prior to starting each shift (pay
sheets, logs, DVIR, tickets, bill of ladings, fuel
cards, etc.).

Show participants where they can find this
information and walk them through the process for
each of these elements.

Should some of these items be ones they should
already know (such as DVIRs) ask them to
complete one for you – practice session.

Ask participants if they have any questions about
this information.
Communication With Dispatch (approximately 70
minutes)

Ask participants to discuss times when they might
communicate with dispatch (on the road when first
leaving, while at a customer location, when
returning, when issues arise).

Ask a volunteer to come up to the room and play
something out with you. Ask the volunteer to be the
dispatch person and you are the driver (you are
calling in because you are late to a customer site
and you think it is their fault because they gave you
the wrong address – or something real that you
have experienced). Talk to the dispatch person in a
way that is disrespectful, rude and out of line (have
some limits).

Ask participants to tell you what you did well in the
Group
Discussion
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communication process and what you could have
improved.

Ask participants (in small groups if you have the
numbers) to discuss how they should communicate
(verbal, non-verbal, words, etc.) to dispatch
personnel.

Throw out a scenario: “What if the dispatch person
is being rude to you, how should you respond?”
This will hopefully bring out the point that they need
to manage their anger and try to not fall into the
same trap. They could calmly ask if they could call
back, if there is something they can do to help, etc.

Ask participants to identify what they will do
specifically to ensure they always maintain
professional language and communication with
dispatch personnel.

Fill in any additional thoughts to help them think
about effective dispatch communication.

Option: If you have any videos from the show
Taxi, it would be fun to show a clip or two of Danny
DeVito being rude back to the cab drivers since he
is the dispatch person.
Debrief
1. What did you learn about the information discussed
and provided?
Debrief
Questions
2. How will you apply what you have learned to the job?
Say
“By now, you are familiar with many of the behind the scenes
procedures you need to know. Let’s close for the day and
discuss what we will be doing over the next (you discuss the
time period) of time.”
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Day Two Closing
15
minutes
Group
Discussion
Say
Ask participants to share, at their tables, what was a
significant learning event for them today.

Discuss these key learning moments and ask group to
record these on the page in the back of their workbook
titled “Learning Moments.”

Discuss the agenda for the next class.
“We have just learned quite a bit of information today.
Tomorrow, we continue by getting ourselves ready for more
driving practice.”
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Day Three – Completion
23

approximate
days
Explanation

The next 224 hours of time with participants is to help
them attain their total 100 hours of driving time for
this course. It is okay if they exceed this amount but
they must get to 100 hours of driving time. The other
100 hours (when student is not driving) can be
observation of the driver-trainer executing certain
skills. The remaining 24 hours of the course can be
used for additional classroom instruction on company
policies or for additional driving practice.
The participant manual from this point forward is
broken down into five sections:
TTL 101, 121, 141
training
materials
Training videos
Internal process
steps or
diagrams
1. Drive Time One
2. Drive Time Two
3. Drive Time Three
4. Drive Time Four
5. Drive Time Five
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
Each section focuses on a different element they
must master, demonstrate and be able to explain to
you successfully.

At the start of each section and element, provide an
overview of the process with the participant(s) to
ensure they remember the different steps to follow in
the process. Ask them to provide you with as much
information as possible so they are telling you how
things should be completed. Assist only as
necessary.

Be creative in the ways in which you ask them to
describe or demonstrate. Ask them to draw a
diagram, list the steps, teach you how to do the
process, etc. Since there will be many hours spent in
preparation, it is going to be important that you get
them to think and not just repeat words they are
reading on paper.

Provide any documents or necessary information to
help participants with their preparation time. Items
would include TTL 101, 121 and 141 training
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materials, internal company process steps, training
videos, etc.

The assessment workbook includes a tool for you to
use when documenting their performance.

While they are doing this, you will need to document
their success levels and provide them with feedback
along the way.

Part of this process includes the driver using their
logbook. Ensure they are documenting their driving
hours in the logbook correctly.
Personal Job Aid

Ask each participant to develop their own job aid that
would help them remember all of the steps from the
time they get to work to the time they clock out each
day.

Allow participant a few hours to develop this job aid
and coach along the way. This will help them to
remember various steps in the process.

Let participants use any materials available to help
them in this process

Review their job aid and provide additional insights
and thoughts.
Individual
Activity
Drive Time One

This section focuses mostly on some classroom and
demonstration elements. Participants in this course
must be able to explain, demonstrate and describe
each of these elements.

Approximately 5-10 hours of driving time is built into
this module. This could include participants heading
out on the road and letting you know when they would
do an en-route inspection. It might include them
pointing out any suspicious behaviors on the road. If
you do not get the road hours in this section, fold
them into another section.
Road
Practice
1. Pre-Trip/Enroute/Post Inspections
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2. National Highway Watch Program

The participant workbook highlights the areas they
will need to demonstrate for you.
Drive Time Two

This section focuses mostly on some classroom and
demonstration elements. Participants in this course
must be able to explain, demonstrate and describe
each of these elements.

Approximately 20 hours of driving time is built into this
module.
Road
Practice
1. Place Vehicle in Motion and Use of Controls
2. Coupling and Uncoupling

The participant workbook highlights the areas they will
need to demonstrate for you.
Drive Time Three
Road
Practice

This section focuses mostly on some classroom and
demonstration elements. Participants in this course
must be able to explain, demonstrate and describe
each of these elements.

Approximately 20 hours of driving time is built into this
module.
1. Backing and Parking
2. Slowing and Stopping
3. Accident Procedures

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The participant workbook highlights the areas they will
need to demonstrate for you.
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Drive Time Four
Road
Practice

This section focuses mostly on some classroom and
demonstration elements. Participants in this course
must be able to explain, demonstrate and describe
each of these elements.

Approximately 30 hours of driving time is built into this
module.
1. Operating in Traffic, Passing and Speed Management
2. Diagnosing and Reporting Malfunctions

Road
Practice
The participant workbook highlights the areas they
will need to demonstrate for you.
Drive Time Five

This section focuses mostly on some classroom and
demonstration elements. Participants in this course
must be able to explain, demonstrate and describe
each of these elements.

Approximately 30 hours of driving time is built into this
module.
1. General Driving Ability and Habits
2. Handling of Freights
3. Rules and Regulations (as applied while they are on
the road)
4. Use of Special Equipment (as they use them – not
practice anymore)
5. Proper Use of Chains
6. Proper Logbook and Monthly Recap Documentation

The participant workbook highlights the areas they
will need to demonstrate for you.
Optional Process
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Individual
Activity
If time permits, you could ask participants to perform a
variety of complex driving activities through an obstacle
course. This would incorporate many of the driving and
critical thinking skills. This would show a high level of
mastery of their learning if this were developed in a way that
was safe, practical and real for the types of driving situations
they would encounter.
Page
Numbers &
Materials
Road
Practice
Say
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“Now that you have completed your hours and drive time,
let’s take the final exam.”
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Final Review and Exam
60
minutes
Let participants know this section will provide them with an
opportunity to finalize their career pathway plan, review any
missing information and take their final exam.
Final Exam
Final Review
See paperwork at
a glance page
PowerPoint
slide
Group
Discussion

Ask participants if they have any questions
regarding any of the material – clarifications,
confusions, etc.

Provide information as needed.

Ask participants to complete the Clackamas
Community College Course Evaluation Form.
Final Exam
Final
Test/Exam

Distribute the final exam to everyone.

Let them know they have up to one hour to
complete (time may be adjusted based on class
size and overall timing).

Let participants know they are expected to pass
exam with a 95% or higher.

Note: If it would make it easier, ask participants to
return the following day to take the final exam.
Final Paperwork
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
Complete all necessary paperwork for this process
so participants can receive their Professional Truck
Driver Certification Certificate.

Paperwork includes; work term production record,
training evaluation and time record plan, …
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Appendix Section
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Flip Chart Recommendations
Listed below are samples of flip charts that could be used throughout the class. These are just some
examples of what you can use through the class. Anytime you need an additional visual, use a chart.
When you put people in an activity, list out the steps on a chart to help participants remember what
they need to do for next steps. Use as many charts as possible to keep the visual stimulation going.
Flip Chart 1
Welcome and Course
Name
Flip Chart 2
Course Outcomes
Flip Chart 3
Agenda
Flip Chart 4
Driver Trainer
Qualifications
Trainer Name
Flip Chart 5
Overall Participant
Behavior
List behaviors here
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Flip Chart 6
Career Goals
Highlight process for
career goals
Flip Chart 7
Flip Chart 8
Situational Scenarios Company Safety
Policies
Review process for
this activity
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Flip Chart 9
Company
Endorsements
Flip Chart 10
Flip Chart 12
Company Policies
Drive Time One
Drive Time Two
List here...
List high-level focus
areas here
List high-level focus
areas here
List here...
Flip Chart 13
Flip Chart 11
Flip Chart 14
Flip Chart 15
Flip Chart 16
Drive Time Three
Drive Time Four
Drive Time Five
Testing Process
List high-level focus
areas here
List high-level focus
areas here
List high-level focus
areas here
Final Exam
Review of
Observation Elements
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Professional Driver Certification
Pre/Post-Test
Read the following questions and determine if they are true or false.
T
F
Question
1. Your vehicle and cargo weight cannot be regulated by state laws.
2. It is okay to load tires beyond their rating.
3. An empty vehicle is likely to go into a rear-wheel skid.
4. A vehicle that is overloaded to the rear is likely to cause a rear-wheel skid.
5. A vehicle is likely to tip over if it has a high center of gravity.
6. You are required to keep track of daily hours driving and non-driving.
7. Once you receive your CDL from one state, you do not have to report any traffic
violations you are convicted of in a different state.
8. A driver will lose his or her CDL for a year if he or she is convicted of driving under the
influence (DUI), driving while intoxicated (DWI), or driving while on drugs.
9. If a driver uses a commercial motor vehicle to commit a felony involving controlled
substances, then the driver will lose his or her CDL for over a year.
10. Speeding excessively, involving any speed of 15 mph or more above the posted
speed limit is classified as one of the 9 major offenses in 393.51
11. To obtain a CDL, drivers must take the General Knowledge Test from their employer.
12. You do not have to list all the names and addresses of all employers who ever hired
you to apply for a job driving a commercial motor vehicle.
13. Drivers may still drive a commercial motor vehicle even if they are disqualified.
14. Serious driving violations in a commercial motor vehicle include excessive speeding,
reckless driving, or any traffic offense that causes a fatality.
15. If you refuse to take a drug test from any employer, it is the same as if you tested
positive.
16. Once a driver passes an employer’s road test, he or she does not have to pass the
CDL Skills Test.
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17. Unless a vehicle is placarded for hazardous materials, it does not have to carry a fire
extinguisher.
18. The CDL Skills Test can be taken in any vehicle.
19. A driver must know the CDL laws and meet the requirements in FMCSR Part 391 to
operate a commercial motor vehicle where the GVWR of the single vehicle exceeds
26,000 pounds.
20. After a serious illness or injury that affects your driving ability, you must renew all
medical certificates.
21. Carriers do not have to test drivers for drugs before they hire them.
22. Brakes that lock up are usually the result of the driver panicking, not faulty equipment.
23. Tires that are flat or have leaks may be used on a commercial motor vehicle only with
caution.
24. Drivers of a commercial motor vehicle must signal 50 feet before making a turn.
25. When stopped on the highway, drivers must put on the four-way flashers and keep
them on until returning to the road.
26. Commercial motor vehicles require service brakes, emergency brakes, and parking
brakes.
27. All of the warning lights on the dash should come on when you first start your vehicle.
28. The battery box on a commercial motor vehicle must have a secure cover.
29. A few beers have about the same effect as a couple of shots of hard liquor like scotch.
30. The best cure for fatigue is caffeine.
31. Rust around the wheel nuts often indicates the nuts are loose.
32. Upshifting at a higher rpm as you reach higher gears is called progressive shifting.
33. Turn signals facing forward must be amber.
34. You should use a coolant tester to check your antifreeze during winter weather.
35. Ice on the radiator shutters will melt after the engine warms up.
36. If it is necessary to add oil on a trip, any quality brand containing additives may be
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used.
37. Vehicles placarded “Dangerous” are carrying hazardous materials.
38. Drivers should turn vehicle lights on one half hour after sunset until one half hour
before sunrise.
39. Some 12 volt circuit breakers reset themselves.
40. Vacuum pressure creates the braking force in the braking system.
41. Check the tire pressure when the tire is cold.
42. Total stopping distance is the vehicle length plus reaction time distance plus braking
distance.
43. Driving down the highway alongside other vehicles makes it difficult to change lanes
and can cause you to get trapped.
44. When headlights become dirty, visibility can be reduced by 50 percent.
45. When an oncoming vehicle has its high beams on, you should flash your high beams
at the driver.
46. When a driver is using drugs or alcohol, he or she will drive too fast, too slow, or
change speed for no reason.
47. During hot weather, tire pressure can become higher than normal, so you should let
air out of your tires when the pressure exceeds 105 psi.
48. During hot weather, roads can become slippery and dangerous because of bleeding
tar on the road.
49. Do not downshift while going downhill because you might get stuck in neutral.
50. An emergency vehicle is always marked with lights and sirens.
51. Bridge laws control traffic on a bridge.
52. Tire load means the maximum weight that a tire can safely carry.
53. Even if your load is sealed, you are still responsible for exceeding gross weight or axle
limits.
54. The lighter your load, the shorter your stopping time and distance will be.
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55. Slam on the brakes to avoid a front-wheel skid.
56. Releasing the brake is the first step to correcting a drive-wheel braking skid.
57. If you have to leave the road to avoid another vehicle, make sure to turn widely.
58. The most common type of skid occurs when the rear wheels lose traction due to overbraking or acceleration.
59. To determine the best engine speed for shifting, you should use the information in the
vehicle’s owner’s manual.
60. Turn the retarders off whenever road conditions are hazardous, like when roads are
wet, icy, or covered with snow.
61. You should exceed the posted speed limit to make lane changes, turns, merges and
tight maneuvers.
62. As a courtesy, you should signal other drivers to let them know when it is safe to pass.
63. It is illegal to drive your vehicle in a way that would cause an accident or cause it to
break down.
64. One method of load securement is to use blocking, which is secured to the cargo
compartment floor, to prevent cargo from moving or shifting.
65. Federal load securement regulations require that a load only needs one chain or strap
for every 10’ of cargo loaded.
66. After starting a trip, you should check your cargo after traveling 50 miles.
67. It is important to perform a post-trip inspection after every run on every vehicle you
operate.
68. You should check your cargo securement devices whenever you stop during a trip.
69. The lighter your load, the less traction your vehicle will have.
70. Just because size and weight distributions are legal does not mean that they will
ensure safe operation in bad weather.
71. To secure cargo, use as few tie downs as possible.
72. The drive tires of your vehicle must have ¼ inch of tread.
73. Steering axle tires must have at least ¼ inch of tread.
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74. Poisonous fumes entering the cab are dangerous hazard of exhaust system leaks.
75. A bent tie rod is a steering system defect.
76. All mud flaps should touch the ground.
77. Dry bulk tanks are stable in curves and turns.
78. A state official has the authority to put your vehicle “out of service” if he or she
conducts a roadside inspection and finds your vehicle to be unsafe.
79. Normal clutch travel distance is more than two inches.
80. During a pre-trip inspection, check the brake lights by pulling the red knob.
81. After you have completed the inspection, regardless of your vehicle, you are ready to
roll.
82. For ease of enforcement the Eleven Western States have adopted the same winter
chain law requirements in each State.
83. A few seconds after starting the engine, the oil pressure should come up to normal.
84. The average Engine temperature ranges from about 180 to 250 degrees Fahrenheit.
85. Your clothes are not as important as your attitude.
86. You should not use profanity or unprofessional language when speaking to a
customer.
87. A company slogan and motto is a part of their branding strategy.
88. The customer is fine with you arriving a few minutes late here and there.
89. Serving the customer is the reason for which the organization exists.
90. Each unsatisfied customer will tell about 2 other people of their experience; 12 percent
tell up to 60 people.
91. The first 30 seconds of a phone call or meeting sets the tone for the remainder of the
contact. The last 30 seconds are critical to establishing lasting rapport.
92. Only 1 percent of customers with complaints, voice them.
93. Customers understand when you are having a bad day.
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94. Your non-verbal communication is just as important as your verbal style.
95. You should always call the customer to let them know when you will be arriving with
their shipment.
96. It is okay to tune the speaker out on occasion.
97. Empathic listening requires the listener show both verbally and nonverbal that he or
she is truly listening.
98. You should begin to think about a rebuttal in your head before the speaker is finished
talking.
99. An open-ended question forces the other to choose between pre-defined options.
100.
It is important to remain cool and calm when talking to customers.
101. It is okay to take a customer situation personally especially when they are
attacking your character.
102.
Bullies are hostile and angry, sometimes throwing tantrums to get their way.
103.
You should never ask threatening questions to a customer.
104.
Refrain from arguing with the customer.
105. You should always watch your facial expressions. Your tone of voice is not as
important.
106. When negotiating with customers, it is important that they understand your
perspective first and foremost.
107. When negotiating, offer incentives that will give them reason to buy into your
solution.
108.
You can always create solutions that are beneficial for both parties.
109. Building relationships and improving communication is a powerful way to prevent
conflict from happening in and out of the workplace.
110.
Anger refers to an internal state (feeling) experienced by the person in question.
111. In dealing with angry customers, you must try to get them to hurry up and tell you
what is wrong.
112.
The brain has approximately 8-10 seconds to determine what type of response it
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will create.
113.
A sign of stress is feeling tired and unmotivated.
114.
Another sign of stress is when your productivity levels are at an all time high.
115. It is important to take breaks. Relax, take a quick stretch break when filling your
tank or at a customer site.
116. When managing your time, you should always try to cram as much in at one time
so you get it all done.
117. In any one year of driving, there is a one in 200 chance of a semi-trailer being
involved in a fatal accident.
118. Semi-trailer accidents are less likely to be severe and involve fatalities, as
compared with car accidents.
119. Fatigue-related crashes at these times of the day coincide with dips in the body's
circadian rhythms, which program us to feel sleepy at night when we would normally
be asleep and to a lesser extent in the afternoon hours.
120. Keep the temperature cool, with open windows or air conditioning in the summer
and a great amount of heat in the winter.
121. You should develop an effective finance system that includes direct deposits,
stashing cash in the cab and paying bills online.
122. You should make sure you eat plenty at each meal so you are not hungry on the
road.
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Multiple Choice
Letter
Question
1. In a pre-trip inspection, what should your tires look like?
a. Tires are not mismatched in size and ply, and tires are not worn or damaged.
b. Tread depth should be less than 4/32 inch on the front tires, and 2/32 inch on all
other tires.
c. Dual tires should be touching.
d. All of the above.
2. In a pre-trip inspection, what should you check for in your wheels and rims?
a. Look for rust around wheel nuts, which indicates looseness.
b. Cracked or damaged wheels or rims.
c. Mismatched or bent lock rims.
d. All of the above.
3. During a pre-trip inspection, check your brakes and suspension system for?
a. Brake shoes and pads with fluid on them.
b. Shoes worn thinner than ¼ inch.
c. Cracked, missing, or broken parts.
d. All of the above.
4. Federal and state laws prohibit driving an unsafe vehicle, so you should make sure that
you fix which of the following problems?
a. A small leak of power steering fluid.
b. Steering wheel play of more than 10 degrees (2 inches on a 20-inch wheel).
c. A leak in the exhaust system.
d. All of the above.
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Letter
Question
5. You should always have which of the following emergency equipment in your vehicle?
a. At least one fire extinguisher.
b. Warning triangles.
c. Spare electrical fuses.
d. All of the above.
6. During a pre-trip inspection, don’t inspect which of the following in your engine
compartment?
a. Valve clearance.
b. Electrical wire insulation.
c. Engine oil level.
d. Hose condition.
7. Before the trip and while traveling, what should you check for?
a. Cargo securement.
b. Vehicle gauges.
c. Tires.
d. All of the above.
8. During an en-route inspection, what should you check for?
a. Brakes and tires.
b. Coupling devices.
c. Cargo.
d. All of the above.
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9. How do you start your vehicle on an uphill grade?
a. Let the vehicle roll backwards and then engage the clutch.
b. Use the parking brake to hold the vehicle from rolling backwards and then
engage the clutch.
c. Slip the clutch slowly while accelerating.
d. Take your foot off the brake and shift quickly.
10. How should you accelerate?
a. Accelerate until you feel a jerking motion.
b. Accelerate smoothly so you won’t cause coupling damage.
c. Accelerate quickly when traction is poor.
d. All of the above.
11. When you start after stopping and your drive wheels begin to spin, what should you do?
a. Apply the brakes.
b. Take your foot off the accelerator.
c. Turn your engine off.
d. All of the above.
12. How should you hold the steering wheel?
a. You can put your hands anywhere on the steering wheel.
b. With both hands close to the bottom of the wheel.
c. With both hands on 3 o’clock and 9 o’clock.
d. With both hands on 12 o’clock and 6 o’clock.
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13. How should you adjust your speed when it is raining or snowing?
a. On packed snow, keep your speed constant.
b. On a wet road, use caution.
c. Allow extra time for stopping, because it takes longer and it will be harder to turn
without skidding.
d. All of the above.
14. Hydroplaning:
a. Occurs when water or slush forms a film between the tires and the road.
b. Can occur at any speed.
c. Is more likely to occur when tire pressure is low.
d. All of the above.
15. At night you should always:
a. Watch the vehicles that are approaching.
b. Make sure that your stopping distance is within your sight distance.
c. Drive faster with low beams than high beams.
d. All of the above.
16. What can cause you to skid?
a. Over accelerating.
b. Turning too slowly.
c. Not using your brakes.
d. All of the above.
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17. To correct a tractor drive-wheel acceleration skid, you should:
a. Countersteer.
b. Apply more power to the wheel.
c. Apply the brakes.
d. Stop accelerating and push in the clutch.
18. How do you correct a tractor rear-wheel braking skid?
a. Turn into the skid.
b. Get off the brake and countersteer.
c. Slide sideways and stop.
d. Slide sideways and spin out.
19. Retarders:
a. Provide emergency braking.
b. Apply extra braking power to the non-drive axles.
c. Help slow the vehicle and reduce brake wear.
d. Prevent skidding.
20. When using retarders, what is a major concern?
a. They cause extra brake wear.
b. They may cause the drive wheels to skid when the traction is poor.
c. Their use may be illegal on some highways.
d. They can cause the steering axle brakes to quit.
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21. While driving, you should look ahead:
a. 1 to 3 seconds.
b. 6 to 9 seconds.
c. 12 to 15 seconds.
d. 20 to 25 seconds.
22. When traveling at highway speed, you should look ahead:
a. 1/8 mile.
b. 1/32 mile.
c. ¼ mile.
d. 1/10 mile
23. You should check the mirrors to see:
a. The location of the rear of your vehicle in a turn.
b. The condition of some of your tires.
c. Traffic gaps when merging.
d. All of the above.
24. What is important to remember about using mirrors?
a. Even when using mirrors, there may be “blind spots.”
b. You should check your mirrors twice before making a lane change.
c. Convex mirrors make things look closer.
d. All of the above.
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25. Which of the following is true when using your turn signal?
a. When turning, turn your signal off as you turn.
b. When turning, signal early.
c. Use your turn signal only when changing lanes in heavy traffic.
d. All of the above.
26. Which of the following is true about using your vehicle lights?
a. During the day, use headlights when it is raining or snowing.
b. Flash your brake lights to warn those behind you that you are stopping.
c. Turn on your lights when you are parked on the side of the road.
d. All of the above.
27. Which of the following is true about how to mark a stopped vehicle?
a. If you are stopped longer than 10 minutes, put out reflective triangles at 10, 100
and 200 feet from the vehicle.
b. Keep the vehicle taillights on.
c. Place a triangle back beyond a hill that prevents oncoming traffic from seeing
your vehicle within 250 feet.
d. Don’t use the four-way flashers in daylight.
28. Avoid using your horn because?
a. It does not do a good job of letting people know where you are.
b. It may startle other drivers.
c. It takes air pressure away from the air brakes.
d. All of the above.
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29. Speed and weight have what type of effect on stopping distance?
a. Empty trucks have a shorter stopping distance.
b. When you double your speed, it will take three times the distance to stop.
c. The heavier the vehicle, the more the brakes have to stop.
d. All of the above.
30. Who is responsible for making sure that cargo is not overloaded?
a. The driver.
b. State and federal agents.
c. The shipper.
d. All of the above.
31. Why should you cover the cargo?
a. Federal and state laws require it.
b. To protect the cargo and keep it from spilling.
c. Department of Transportation specifications.
d. All of the above.
32. What is important to know about loading cargo?
a. Make sure that the cargo is low and even.
b. Put lighter cargos toward the back.
c. The higher the center of gravity, the safer the cargo is.
d. All of the above.
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33. On the freeway during rush hour where most cars are going 35 miles per hour, the
safest speed for your vehicle is:
a. 20 miles per hour.
b. 25 miles per hour.
c. 35 miles per hour.
d. 45 miles per hour.
34. Whenever you are tailgated you should:
a. Hit the breaks.
b. Go faster.
c. Slow down.
d. Flash your taillights.
35. During hot weather, your tires
a. Can be cooled by driving if they overheat.
b. Decrease in air pressure as the weather gets warmer.
c. An increase of 10-15 psi is common and drivers should stop to cool hot tires.
d. All of the above.
36. If your engine begins to overheat, what should you do?
a. Stop the vehicle and remove the radiator cap.
b. Finish your trip, and then check your engine.
c. Stop as soon as possible and shut off your engine.
d. Stop, open hood but leave your engine running.
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37. When traveling down a steep hill, how should you use your brakes?
a. Pump the brakes lightly.
b. Pump the brakes using lots of pressure.
c. Use strong pressure that increases as you move downward.
d. Use Snub or Stab breaking.
38. What is the meaning of the red triangles with an orange center on the back of a vehicle?
a. This vehicle is an emergency vehicle.
b. The vehicle is slow moving.
c. The driver is a student.
d. The cargo of the vehicle is hazardous.
39. To avoid a crash, you should:
a. Steer with one hand and downshift with the other.
b. Lock the brakes as you steer and turn.
c. Don’t turn any more than needed to avoid a crash.
d. Avoid countersteering.
40. Counter-steering is:
a. Turning the wheel counter-clock wise.
b. Steering back and forth several times.
c. Turning the wheel more than needed.
d. Steering in the direction of your slide.
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41. If an oncoming vehicle drifts into your lane on a two-lane road, what should you do?
a. Steer away from the vehicle to the left, trading places.
b. Maintain your position until you are seen.
c. Brake hard.
d. Steer to the right to avoid the vehicle.
42. When can you use your brakes if you must leave the road in an emergency?
a. Only when you feel the vehicle start to tip over.
b. When your speed drops to about 20 miles per hour.
c. As soon as possible.
d. When one wheel is still on the pavement.
43. If you are on the right shoulder going 55 miles per hour, what is the safest way to get
onto the road?
a. Stay on the shoulder if it is clear and come to a stop, then return to the road
when it is safe.
b. Brake hard and steer sharply onto the road.
c. Maintain your speed and steer gently onto the road.
d. Countersteer.
44. What is controlled braking?
a. Maintain steady pressure on the brakes.
b. Locking the brakes for a short time.
c. Keeping the vehicle in a straight line when braking.
d. All of the above.
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45. If your hydraulic brakes go out, what should you do?
a. Try pumping the brakes to generate pressure.
b. Downshift.
c. Use the parking brake.
d. All of the above.
46. Sign(s) of a tire failure is (are):
a. A loud bang.
b. Heavy steering.
c. Vibration.
d. All of the above.
47. If you have a blow out in your front tire on a level highway at 50 miles per hour, what
should you do first?
a. Step on the accelerator.
b. Gain control of the vehicle.
c. Apply the brakes.
d. All of the above.
48. Which of the following is true about backing?
a. Helpers could be used.
b. Back toward the driver side of the vehicle when you have a choice.
c. Avoid backing whenever you can.
d. All of the above.
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49. Which of the following is true about double-clutching and shifting?
a. Use your tachometer and road speed to tell you when to shift.
b. Double-clutch only on slippery roads.
c. If you miss a gear when upshifting, bring your vehicle to a stop.
d. Double-clutch only with a heavy load.
50. What is important about downshifting?
a. Downshift after you go down a hill.
b. Downshift before you enter a curve.
c. When you double-clutch, let the engine rpm decrease while the shift lever is in
neutral and the clutch is released.
d. All of the above.
51. During a front wheel skid, what will the vehicle do?
a. Continue to go straight, even when you steer.
b. Start spinning.
c. Go into a spin if you apply the brakes.
d. Go into a spin if you steer.
52. What can cause a truck fire?
a. Tires with low air pressure.
b. Electrical short circuit.
c. Flammable cargo.
d. All of the above.
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53. Use the B:C fire extinguishers on:
a. Burning liquids and electrical fires.
b. Wood and paper fires.
c. Cloth fires.
d. All of the above.
54. Use the A:B:C fire extinguishers on:
a. Burning liquids and electrical fires.
b. Wood and paper fires.
c. Cloth fires.
d. All of the above.
55. You can use water on what type of fires:
a. Electrical fires.
b. Gasoline fires.
c. Tire fires.
d. All of the above.
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Read the following questions and determine if they are true or false.
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F
Question
X
1. Your vehicle and cargo weight cannot be regulated by state laws.
X
2. It is okay to load tires beyond their rating.
X
3. An empty vehicle is likely to go into a rear-wheel skid.
X
4. A vehicle that is overloaded to the rear is likely to cause a rear-wheel skid.
X
5. A vehicle is likely to tip over if it has a high center of gravity.
X
6. You are required to keep track of daily hours driving and non-driving.
X
7. Once you receive your CDL from one state, you do not have to report any traffic
violations you are convicted of in a different state.
X
8. A driver will lose his or her CDL for a year if he or she is convicted of driving under the
influence (DUI), driving while intoxicated (DWI), or driving while on drugs.
X
9. If a driver uses a commercial motor vehicle to commit a felony involving controlled
substances, then the driver will lose his or her CDL for over a year.
X
10. Speeding excessively, involving any speed of 15 mph or more above the posted
speed limit is classified as one of the 9 major offenses in 393.51 (deals with
equipment)
X
11. To obtain a CDL, drivers must take the General Knowledge Test from their employer.
X
12. You do not have to list all the names and addresses of all employers who ever hired
you to apply for a job driving a commercial motor vehicle.
X
13. Drivers may still drive a commercial motor vehicle even if they are disqualified.
X
14. Serious driving violations in a commercial motor vehicle include excessive speeding,
reckless driving, or any traffic offense that causes a fatality.
X
15. If you refuse to take a drug test from any employer, it is the same as if you tested
positive.
X
16. Once a driver passes an employer’s road test, he or she does not have to pass the
CDL Skills Test.
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X
17. Unless a vehicle is placarded for hazardous materials, it does not have to carry a fire
extinguisher.
X
18. The CDL Skills Test can be taken in any vehicle.
X
19. A driver must know the CDL laws and meet the requirements in FMCSR Part 391 to
operate a commercial motor vehicle where the GVWR of the single vehicle exceeds
26,000 pounds.
X
20. After a serious illness or injury that affects your driving ability, you must renew all
medical certificates.
X
X
21. Carriers do not have to test drivers for drugs before they hire them.
22. Brakes that lock up are usually the result of the driver panicking, not faulty equipment.
X
23. Tires that are flat or have leaks may be used on a commercial motor vehicle only with
caution.
X
24. Drivers of a commercial motor vehicle must signal 50 feet before making a turn.
X
25. When stopped on the highway, drivers must put on the four-way flashers and keep
them on until returning to the road.
X
26. Commercial motor vehicles require service brakes, emergency brakes, and parking
brakes.
X
27. All of the warning lights on the dash should come on when you first start your vehicle
(this may depend on the age of the vehicle).
X
28. The battery box on a commercial motor vehicle must have a secure cover.
X
29. A few beers have about the same effect as a couple of shots of hard liquor like scotch.
X
30. The best cure for fatigue is caffeine.
X
31. Rust around the wheel nuts often indicates the nuts are loose.
X
32. Upshifting at a higher rpm as you reach higher gears is called progressive shifting.
X
33. Turn signals facing forward must be amber.
X
34. You should use a coolant tester to check your antifreeze during winter weather.
X
35. Ice on the radiator shutters will melt after the engine warms up.
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X
36. If it is necessary to add oil on a trip, any quality brand containing additives may be
used.
37. Vehicles placarded “Dangerous” are carrying hazardous materials.
X
X
X
38. Drivers should turn vehicle lights on one half hour after sunset until one half hour
before sunrise.
39. Some 12 volt circuit breakers reset themselves.
X
X
40. Vacuum pressure creates the braking force in the braking system.
41. Check the tire pressure when the tire is cold.
X
42. Total stopping distance is the vehicle length plus reaction time distance plus braking
distance.
X
43. Driving down the highway alongside other vehicles makes it difficult to change lanes
and can cause you to get trapped.
X
44. When headlights become dirty, visibility can be reduced by 50 percent.
X
X
45. When an oncoming vehicle has its high beams on, you should flash your high beams
at the driver.
46. When a driver is using drugs or alcohol, he or she will drive too fast, too slow, or
change speed for no reason.
X
47. During hot weather, tire pressure can become higher than normal, so you should let
air out of your tires when the pressure exceeds 105 psi.
X
48. During hot weather, roads can become slippery and dangerous because of bleeding
tar on the road.
X
49. Do not downshift while going downhill because you might get stuck in neutral.
X
50. An emergency vehicle is always marked with lights and sirens.
X
51. Bridge laws control traffic on a bridge.
X
52. Tire load means the maximum weight that a tire can safely carry.
X
53. Even if your load is sealed, you are still responsible for exceeding gross weight or axle
limits.
X
54. The lighter your load, the shorter your stopping time and distance will be.
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X
55. Slam on the brakes to avoid a front-wheel skid.
X
56. Releasing the brake is the first step to correcting a drive-wheel braking skid.
X
57. If you have to leave the road to avoid another vehicle, make sure to turn widely.
X
58. The most common type of skid occurs when the rear wheels lose traction due to overbraking or acceleration.
X
59. To determine the best engine speed for shifting, you should use the information in the
vehicle’s owner’s manual.
X
60. Turn the retarders off whenever road conditions are hazardous, like when roads are
wet, icy, or covered with snow.
X
61. You should exceed the posted speed limit to make lane changes, turns, merges and
tight maneuvers.
X
62. As a courtesy, you should signal other drivers to let them know when it is safe to pass.
X
63. It is illegal to drive your vehicle in a way that would cause an accident or cause it to
break down.
X
64. One method of load securement is to use blocking, which is secured to the cargo
compartment floor, to prevent cargo from moving or shifting.
X
65. Federal load securement regulations require that a load only needs one chain or strap
for every 10’ of cargo loaded.
X
66. After starting a trip, you should check your cargo after traveling 50 miles.
X
67. It is important to perform a post-trip inspection after every run on every vehicle you
operate.
X
68. You should check your cargo securement devices whenever you stop during a trip.
X
69. The lighter your load, the less traction your vehicle will have.
X
70. Just because size and weight distributions are legal does not mean that they will
ensure safe operation in bad weather.
X
71. To secure cargo, use as few tie downs as possible.
X
72. The drive tires of your vehicle must have ¼ inch of tread.
X
73. Steering axle tires must have at least ¼ inch of tread.
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X
74. Poisonous fumes entering the cab are dangerous hazard of exhaust system leaks.
X
75. A bent tie rod is a steering system defect.
X
76. All mud flaps should touch the ground.
X
77. Dry bulk tanks are stable in curves and turns.
78. A state official has the authority to put your vehicle “out of service” if he or she
conducts a roadside inspection and finds your vehicle to be unsafe.
X
X
79. Normal clutch travel distance is more than two inches.
X
80. During a pre-trip inspection, check the brake lights by pulling the red knob.
X
81. After you have completed the inspection, regardless of your vehicle, you are ready to
roll.
X
82. For ease of enforcement the Eleven Western States have adopted the same winter
chain law requirements in each State.
X
83. A few seconds after starting the engine, the oil pressure should come up to normal.
x
84. The average Engine temperature ranges from about 180 to 250 degrees Fahrenheit.
x
85. Your clothes are not as important as your attitude.
x
86. You should not use profanity or unprofessional language when speaking to a
customer.
x
87. A company slogan and motto is a part of their branding strategy.
x
x
88. The customer is fine with you arriving a few minutes late here and there.
89. Serving the customer is the reason for which the organization exists.
x
x
90. Each unsatisfied customer will tell about 2 other people of their experience; 12 percent
tell up to 60 people.
91. The first 30 seconds of a phone call or meeting sets the tone for the remainder of the
contact. The last 30 seconds are critical to establishing lasting rapport.
x
92. Only 1 percent of customers with complaints, voice them.
x
93. Customers understand when you are having a bad day.
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x
94. Your non-verbal communication is just as important as your verbal style.
x
95. You should always call the customer to let them know when you will be arriving with
their shipment.
x
x
96. It is okay to tune the speaker out on occasion.
97. Empathic listening requires the listener show both verbally and nonverbal that he or
she is truly listening.
x
98. You should begin to think about a rebuttal in your head before the speaker is finished
talking.
x
99. An open-ended question forces the other to choose between pre-defined options.
x
100.
x
It is important to remain cool and calm when talking to customers.
101. It is okay to take a customer situation personally especially when they are
attacking your character.
x
102.
Bullies are hostile and angry, sometimes throwing tantrums to get their way.
x
103.
You should never ask threatening questions to a customer.
x
104.
Refrain from arguing with the customer.
x
105. You should always watch your facial expressions. Your tone of voice is not as
important.
x
106. When negotiating with customers, it is important that they understand your
perspective first and foremost.
x
107. When negotiating, offer incentives that will give them reason to buy into your
solution.
x
108.
x
109. Building relationships and improving communication is a powerful way to prevent
conflict from happening in and out of the workplace.
x
110.
You can always create solutions that are beneficial for both parties.
Anger refers to an internal state (feeling) experienced by the person in question.
x
111. In dealing with angry customers, you must try to get them to hurry up and tell you
what is wrong.
x
112.
The brain has approximately 8-10 seconds to determine what type of response it
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will create.
x
x
x
113.
A sign of stress is feeling tired and unmotivated.
114.
Another sign of stress is when your productivity levels are at an all time high.
115. It is important to take breaks. Relax, take a quick stretch break when filling your
tank or at a customer site.
x
x
116. When managing your time, you should always try to cram as much in at one time
so you get it all done.
117. In any one year of driving, there is a one in 200 chance of a semi-trailer being
involved in a fatal accident.
x
x
118. Semi-trailer accidents are less likely to be severe and involve fatalities, as
compared with car accidents.
119. Fatigue-related crashes at these times of the day coincide with dips in the body's
circadian rhythms, which program us to feel sleepy at night when we would normally
be asleep and to a lesser extent in the afternoon hours.
x
120. Keep the temperature cool, with open windows or air conditioning in the summer
and a great amount of heat in the winter.
x
121. You should develop an effective finance system that includes direct deposits,
stashing cash in the cab and paying bills online.
x
122. You should make sure you eat plenty at each meal so you are not hungry on the
road.
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Multiple Choice
Letter
Question
A
1. In a pre-trip inspection, what should your tires look like?
a. Tires are not mismatched in size and ply, and tires are not worn or damaged.
b. Tread depth should be less than 4/32 inch on the front tires, and 2/32 inch on all
other tires.
c. Dual tires should be touching.
d. All of the above.
D
2. In a pre-trip inspection, what should you check for in your wheels and rims?
a. Look for rust around wheel nuts, which indicates looseness.
b. Cracked or damaged wheels or rims.
c. Mismatched or bent lock rims.
d. All of the above.
D
3. During a pre-trip inspection, check your brakes and suspension system for?
a. Brake shoes and pads with fluid on them.
b. Shoes worn thinner than ¼ inch.
c. Cracked, missing, or broken parts.
d. All of the above.
D
4. Federal and state laws prohibit driving an unsafe vehicle, so you should make sure that
you fix which of the following problems?
a. A small leak of power steering fluid.
b. Steering wheel play of more than 10 degrees (2 inches on a 20-inch wheel).
c. A leak in the exhaust system.
d. All of the above.
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D
5. You should always have which of the following emergency equipment in your vehicle?
a. At least one fire extinguisher.
b. Warning triangles.
c. Spare electrical fuses.
d. All of the above.
A
6. During a pre-trip inspection, don’t inspect which of the following in your engine
compartment?
a. Valve clearance.
b. Electrical wire insulation.
c. Engine oil level.
d. Hose condition.
D
7. Before the trip and while traveling, what should you check for?
a. Cargo securement.
b. Vehicle gauges.
c. Tires.
d. All of the above.
D
8. During an en-route inspection, what should you check for?
a. Brakes and tires.
b. Coupling devices.
c. Cargo.
d. All of the above.
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B
9. How do you start your vehicle on an uphill grade?
a. Let the vehicle roll backwards and then engage the clutch.
b. Use the parking brake to hold the vehicle from rolling backwards and then
engage the clutch.
c. Slip the clutch slowly while accelerating.
d. Take your foot off the brake and shift quickly.
B
10. How should you accelerate?
a. Accelerate until you feel a jerking motion.
b. Accelerate smoothly so you won’t cause coupling damage.
c. Accelerate quickly when traction is poor.
d. All of the above.
B
11. When you start after stopping and your drive wheels begin to spin, what should you do?
a. Apply the brakes.
b. Take your foot off the accelerator.
c. Turn your engine off.
d. All of the above.
C
12. How should you hold the steering wheel?
a. You can put your hands anywhere on the steering wheel.
b. With both hands close to the bottom of the wheel.
c. With both hands on 3 o’clock and 9 o’clock.
d. With both hands on 12 o’clock and 6 o’clock.
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C
13. How should you adjust your speed when it is raining or snowing?
a. On packed snow, keep your speed constant.
b. On a wet road, use caution.
c. Allow extra time for stopping, because it takes longer and it will be harder to turn
without skidding.
d. All of the above.
D
14. Hydroplaning:
a. Occurs when water or slush forms a film between the tires and the road.
b. Can occur at any speed.
c. Is more likely to occur when tire pressure is low.
d. All of the above.
B
15. At night you should always:
a. Watch the vehicles that are approaching.
b. Make sure that your stopping distance is within your sight distance.
c. Drive faster with low beams than high beams.
d. All of the above.
A
16. What can cause you to skid?
a. Over accelerating.
b. Turning too slowly.
c. Not using your brakes.
d. All of the above.
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D
17. To correct a tractor drive-wheel acceleration skid, you should:
a. Countersteer.
b. Apply more power to the wheel.
c. Apply the brakes.
d. Stop accelerating and push in the clutch.
B
18. How do you correct a tractor rear-wheel braking skid?
a. Turn into the skid.
b. Get off the brake and countersteer.
c. Slide sideways and stop.
d. Slide sideways and spin out.
C
19. Retarders:
a. Provide emergency braking.
b. Apply extra braking power to the non-drive axles.
c. Help slow the vehicle and reduce brake wear.
d. Prevent skidding.
B
20. When using retarders, what is a major concern?
a. They cause extra brake wear.
b. They may cause the drive wheels to skid when the traction is poor.
c. Their use may be illegal on some highways.
d. They can cause the steering axle brakes to quit.
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C
21. While driving, you should look ahead:
a. 1 to 3 seconds.
b. 6 to 9 seconds.
c. 12 to 15 seconds.
d. 20 to 25 seconds.
C
22. When traveling at highway speed, you should look ahead:
a. 1/8 mile.
b. 1/32 mile.
c. ¼ mile.
d. 1/10 mile
D
23. You should check the mirrors to see:
a. The location of the rear of your vehicle in a turn.
b. The condition of some of your tires.
c. Traffic gaps when merging.
d. All of the above.
A
24. What is important to remember about using mirrors?
a. Even when using mirrors, there may be “blind spots.”
b. You should check your mirrors twice before making a lane change.
c. Convex mirrors make things look closer.
d. All of the above.
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B
25. Which of the following is true when using your turn signal?
a. When turning, turn your signal off as you turn.
b. When turning, signal early.
c. Use your turn signal only when changing lanes in heavy traffic.
d. All of the above.
D
26. Which of the following is true about using your vehicle lights?
a. During the day, use headlights when it is raining or snowing.
b. Flash your brake lights to warn those behind you that you are stopping.
c. Turn on your lights when you are parked on the side of the road.
d. All of the above.
A
27. Which of the following is true about how to mark a stopped vehicle?
a. If you are stopped longer than 10 minutes, put out reflective triangles at 10, 100
and 200 feet from the vehicle.
b. Keep the vehicle taillights on.
c. Place a triangle back beyond a hill that prevents oncoming traffic from seeing
your vehicle within 250 feet.
d. Don’t use the four-way flashers in daylight.
B
28. Avoid using your horn because?
a. It does not do a good job of letting people know where you are.
b. It may startle other drivers.
c. It takes air pressure away from the air brakes.
d. All of the above.
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C
29. Speed and weight have what type of effect on stopping distance?
a. Empty trucks have a shorter stopping distance.
b. When you double your speed, it will take three times the distance to stop.
c. The heavier the vehicle, the more the brakes have to stop.
d. All of the above.
A
30. Who is responsible for making sure that cargo is not overloaded?
a. The driver.
b. State and federal agents.
c. The shipper.
d. All of the above.
B
31. Why should you cover the cargo?
a. Federal and state laws require it.
b. To protect the cargo and keep it from spilling.
c. Department of Transportation specifications.
d. All of the above.
A
32. What is important to know about loading cargo?
a. Make sure that the cargo is low and even.
b. Put lighter cargos toward the back.
c. The higher the center of gravity, the safer the cargo is.
d. All of the above.
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C
33. On the freeway during rush hour where most cars are going 35 miles per hour, the
safest speed for your vehicle is:
a. 20 miles per hour.
b. 25 miles per hour.
c. 35 miles per hour.
d. 45 miles per hour.
C
34. Whenever you are tailgated you should:
a. Hit the breaks.
b. Go faster.
c. Slow down.
d. Flash your taillights.
C
35. During hot weather, your tires
a. Can be cooled by driving if they overheat.
b. Decrease in air pressure as the weather gets warmer.
c. An increase of 10-15 psi is common and drivers should stop to cool hot tires.
d. All of the above.
D
36. If your engine begins to overheat, what should you do?
a. Stop the vehicle and remove the radiator cap.
b. Finish your trip, then check your engine.
c. Stop as soon as possible and shut off your engine.
d. Stop, open hood but leave your engine running.
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D
37. When traveling down a steep hill, how should you use your brakes?
a. Pump the brakes lightly.
b. Pump the brakes using lots of pressure.
c. Use strong pressure that increases as you move downward.
d. Use Snub or Stab breaking.
B
38. What is the meaning of the red triangles with an orange center on the back of a vehicle?
a. This vehicle is an emergency vehicle.
b. The vehicle is slow moving.
c. The driver is a student.
d. The cargo of the vehicle is hazardous.
C
39. To avoid a crash, you should:
a. Steer with one hand and downshift with the other.
b. Lock the brakes as you steer and turn.
c. Don’t turn any more than needed to avoid a crash.
d. Avoid countersteering.
D
40. Counter-steering is:
a. Turning the wheel counter-clock wise.
b. Steering back and forth several times.
c. Turning the wheel more than needed.
d. Steering in the direction of your slide.
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D
41. If an oncoming vehicle drifts into your lane on a two-lane road, what should you do?
a. Steer away from the vehicle to the left, trading places.
b. Maintain your position until you are seen.
c. Brake hard.
d. Steer to the right to avoid the vehicle.
B
42. When can you use your brakes if you must leave the road in an emergency?
a. Only when you feel the vehicle start to tip over.
b. When your speed drops to about 20 miles per hour.
c. As soon as possible.
d. When one wheel is still on the pavement.
A
43. If you are on the right shoulder going 55 miles per hour, what is the safest way to get
onto the road?
a. Stay on the shoulder if it is clear and come to a stop, then return to the road
when it is safe.
b. Brake hard and steer sharply onto the road.
c. Maintain your speed and steer gently onto the road.
d. Countersteer.
D
44. What is controlled braking?
a. Maintain steady pressure on the brakes.
b. Locking the brakes for a short time.
c. Keeping the vehicle in a straight line when braking.
d. All of the above.
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D
45. If your hydraulic brakes go out, what should you do?
a. Try pumping the brakes to generate pressure.
b. Downshift.
c. Use the parking brake.
d. All of the above.
D
46. Sign(s) of a tire failure is (are):
a. A loud bang.
b. Heavy steering.
c. Vibration.
d. All of the above.
D
47. If you have a blow out in your front tire on a level highway at 50 miles per hour, what
should you do first?
a. Step on the accelerator.
b. Gain control of the vehicle.
c. Apply the brakes.
d. All of the above.
D
48. Which of the following is true about backing?
a. Helpers could be used.
b. Back toward the driver side of the vehicle when you have a choice.
c. Avoid backing whenever you can.
d. All of the above.
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A
49. Which of the following is true about double-clutching and shifting?
a. Use your tachometer and road speed to tell you when to shift.
b. Double-clutch only on slippery roads.
c. If you miss a gear when upshifting, bring your vehicle to a stop.
d. Double-clutch only with a heavy load.
B
50. What is important about downshifting?
a. Downshift after you go down a hill.
b. Downshift before you enter a curve.
c. When you double-clutch, let the engine rpm decrease while the shift lever is in
neutral and the clutch is released.
d. All of the above.
A
51. During a front wheel skid, what will the vehicle do?
a. Continue to go straight, even when you steer.
b. Start spinning.
c. Go into a spin if you apply the brakes.
d. Go into a spin if you steer.
D
52. What can cause a truck fire?
a. Tires with low air pressure.
b. Electrical short circuit.
c. Flammable cargo.
d. All of the above.
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D
53. Use the B:C fire extinguishers on:
a. Burning liquids and electrical fires.
b. Wood and paper fires.
c. Cloth fires.
d. All of the above.
D
54. Use the A:B:C fire extinguishers on:
a. Burning liquids and electrical fires.
b. Wood and paper fires.
c. Cloth fires.
d. All of the above.
C
55. You can use water on what type of fires:
a. Electrical fires.
b. Gasoline fires.
c. Tire fires.
d. All of the above.
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180 Observation Assessment
Use the following assessment throughout the workshop to record student progress. Students should
exceed standard at this stage of the learning process.
1 = Below Standard, 2 = Needs Improvement, 3 = Meets Standard, 4 = Exceeds Standard
Performance Area
1 2 3 4 Comments
Warehouse and Vehicle Safety
1. Can list at least 3 warehouse safety
actions to follow.
2. Can list at least 5 driver vehicle safety
actions to follow.
3. Can identify key safety violations to avoid
in the warehouse and vehicle.
Control Systems and Vehicle
Components
4. Can identify and describe areas and
purpose of the following dashboard
clusters:

Engine

Unit Temperature

Lights

Steering Wheel

Fuel

Brake

Controls

Horns
5. Can identify and describe areas and
purpose of the following vehicle
components:

Chassis
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Performance Area

Body and Cab

Wheels and Tires

Under the Hood

Steering

Interior of the Cab

Brakes

Emergency Equipment
1 2 3 4 Comments
6. Can demonstrate the 3-point system for
entry and exit of the cab and why it is
important to follow that practice.
7. Can describe why the seatbelt is
important and what condition it must be in
at all times.
8. Can demonstrate how to properly start
and turn off the engine.
Vehicle Inspections
9. Can effectively describe Part 396 of the
Federal Motor Carrier safety regulations
and why they are important for driver and
overall vehicle safety.
10. Can demonstrate step-by-step, and
describe how and why to perform a pretrip vehicle inspection.
11. Can demonstrate and describe what to do
during an en-route inspection process.
12. Can demonstrate and describe what to do
during a post-trip inspection.
13. Can describe the Official Roadside
process and the critical items that might
be inspected during this process.
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Performance Area
1 2 3 4 Comments
14. Can describe the DVIR form, how to
complete, how often and reasons for
document.
Shifting Execution
15. Can demonstrate and describe how to do
the following shifting processes:

Basic method for upshifting

Using engine and road speed to shift
up

Basic procedures for shifting down

How to manage shifting challenges

Key tips and strategies for shifting
functions
Backing and Docking
16. Can list safe backing principles.
17. Can describe the ASC process for
backing and docking.
18. Can demonstrate the following backing
steps properly and safely following the
ASC process:

Jacking and Docking

Pre-positioning for a Straight Back

Pre-positioning on the Clear Side

Pre-positioning on the Blind Side

Docking

Parallel Parking
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Performance Area
1 2 3 4 Comments
Coupling and Uncoupling
19. Can describe the 5LL and LL5 process.
20. Can demonstrate the 5LL process.
21. Can demonstrate the LL5 process.
22. Identifies key safety issues for coupling
and uncoupling.
Visual Search
23. Can demonstrate and discuss how to
effectively perform a visual search (this
includes timing, things to watch out for
and pay attention to).
Vehicle Communication
24. Can identify the various types of
communication they will perform.
25. Can respond to a variety of situations and
describe how they would effectively
communicate with the other vehicle or
person.
Speed and Space Management
26. Can describe how to effectively manage
speed and space management including
space around you, road surface, stopping
distance, visibility, right of way, passing
and other important elements for this
topic.
27. Can describe what should be done when
others are not managing their speed and
space effectively.
Extreme Driving Conditions
28. Can describe and demonstrate how to
manage uphill and downhill operations.
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Performance Area
1 2 3 4 Comments
29. Can describe how to handle runaway
ramps.
30. Can describe (possibly demonstrate) on
how to manage rolling terrain.
31. Can describe how to handle fog, rain, ice,
snow and wind based on instructor
developed situations.
32. Can describe cold and winter safe driving
tips.
33. Can demonstrate how to safely place
chains on the vehicle and why proper
placement is important.
Hazardous Materials
34. Can identify the different hazardous
classes and types.
35. Can describe and demonstrate the
various steps for loading and unloading of
haz mat materials.
36. Can identify haz mat placards, what they
stand for and where to place them.
37. Can describe, in detail, what to do in case
of a haz mat accident.
National Highway Watch
38. Can describe what the National Highway
Watch program is all about and their role
in the process.
39. Can describe how to identify and report
terrorist or other suspicious activities.
40. Can describe how to make their
environment safe.
Emergency Maneuvers
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Performance Area
1 2 3 4 Comments
41. Can describe and demonstrate effective
emergency maneuvers to avoid accidents
(this could be at least showing how they
would rotate the wheel, apply brakes,
etc.).
Railroad Crossings
42. Can describe the difference between
active and passive railroad crossings.
43. Can point out the various railroad
crossing signs and symbols and what
each of them mean.
44. Can describe what to do specifically when
entering into a railroad crossing area.
Vehicle Checks and Maintenance
45. Can describe and demonstrate what to do
when performing vehicle checks (both
power and towed units).
46. Can describe the different types of
service level checks, the differences,
timing and reasons for each.
47. Can describe what steps to follow for
winterizing and summarizing of vehicles.
Diagnosing and Reporting
Malfunctions
48. Can effectively respond to, and identify,
how to diagnose and report specific
vehicle situations.
Environmental Issues
49. Can describe how to manage
environmental issues, how to prevent
issues, and what needs to happen in
situations when they occur.
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Performance Area
1 2 3 4 Comments
Handling, Adjusting and
Documenting Cargo and Manifest
50. Can describe specific cargo document
elements, description and driver roles and
responsibilities.
51. Can describe and demonstrate load
differential and damaged cargo.
52. Can describe proper weight distributions.
53. Can demonstrate and describe how to
secure cargo.
Hours of Service, Daily Log and
Logbook Recap
54. Can describe Part 395 of the FM CSR
and its importance for safe driving
practices.
55. Can describe duty status acronyms and
what they mean for a driver.
56. Can describe the current interstate and
intrastate regulations and their
importance.
57. Can accurately complete a log book and
describe each element of the process.
58. Can accurately complete a monthly
summary sheet and describe each
element of the process.
Inventory and Stocking Process
59. Can describe and demonstrate the
inventory and stocking process.
Accident Prevention
60. Can describe at least 8 ways to prevent
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Performance Area
1 2 3 4 Comments
accidents from ever happening.
61. Can describe and demonstrate effective
accident and safety management steps
including day and night use.
62. Can describe the specific accident
procedures to follow when involved in an
accident.
63. Can describe what is included in the
accident packet and how this information
would be completed.
Trip Planning
64. Can effectively plan a trip based on
scenarios provided by instructor.
Scenarios would include all of the
elements to follow during the trip planning
process from optimal time, fuel costs,
preparation steps, permits to body
mechanics and exercise strategies.
Overall Participant Behavior
65. Accepts correction, direction and
feedback on performance without
becoming defensive

Cooperates with supervisors

Accept suggestions
66. Functions as a contributing member of
the participant training team

Has a positive attitude

Works well with others

Seeks to understand
67. Acts personably to other participants in
the workshop
68. Fully participates in training activities
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Performance Area
1 2 3 4 Comments
69. Follows safety guidelines and work
practices

Is accurate and careful
70. Follows attendance guidelines, including
dependability and punctuality

Is on time to work and remains
until hours are completed

Alerts supervisor if going to be
absent or late for work hours
and/or work-related tasks
71. Adapts to new processes and practices

Adapts to work conditions

Follows through

Looks for ways to improve, alert to
new methods
72. Attends each day in proper attire and
follows good hygiene practices

Dress appropriately for the
workplace

Exhibit cleanliness and good
hygiene
73. Is effective at time management

Completes jobs on time

Looks for work to do

Prioritizes appropriately
74. Is an effective problem solver

Follows rules and all directions

Works independently
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Cooperative Work Experience
Professional Truck Driver Certification Time Record
Student Name _____________________________
Employer ______________________________________________________________
Driver-Trainer _________________________________ Phone __________________
Start Date __________________ End Date __________________
Week
Total
Hours
Driving
Hours
Briefly describe types of driving experiences
practiced each week.
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week 10
Week 11
Total
Hours
Student Signature: ________________________________
Driver/Trainer Signature: ___________________________
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Cooperative Work Experience
Work Agreement
Student’s Phone
Worksite Address
Student
Company
Supervisor
Employer Phone
Employer Fax
Employer Email
Brief description of student’s job duties: ______________________________________________________________________
_________________________________________________________________________________________________________
Training Period: Start Date__________ End Date __________ Hours Per Week ______ Number Of Weeks _________
For Term______________________
Wage Rate $ ________
Per Hr____Week____Month____
Student’s Job-Oriented Learning Objectives:
(Objective must tell What is to be accomplished, How, by When, and How Measured)
1.
Complete 200 hours on the road with 100 of those hours as the driver with a
driver/trainer in the second seat as documented in the Work Term Production
Record and verified by my primary driver/trainer that my driving skills meet
or exceed training requirements stated in the Training Plan by the end of this
course.
2.
Demonstrate the skills of a professional truck driver by passing the PTDC
Final Assessment with a score of 95% or higher by the end of this course.
3.
Demonstrate knowledge of company policies regarding safety, paperwork,
(list others as appropriate) as assessed by my primary driver trainer by the end
of this course.
4.
Demonstrate internal and external customer service skills by responding to
challenging situations that occur as a driver as observed and evaluated by my
primary driver trainer by the end of this course.
5.
Demonstrate knowledge of the Transportation/Trucking/Logistics Industry
and the career pathways for advancement in this industry by preparing a
career pathway plan and receiving feedback on this plan from my primary
driver/trainer by the end of this course.
Rate progress on objective at
term’s end with A, B, C, D, or F
Student
Rating
Supervisor
Rating
Instructor
Rating
Seminar Grade (25% of co-op grade)
We, the undersigned, agree with the validity of the learning objectives listed above. We also agree to accept all the responsibilities,
expectations, and agreements of the employer, student and co-op instruction that are listed on the back of this form.
Overall Average
Beg. of Term Signatures:
Student Signature
Co-op Instructor Signature
Supervisor Signature
Co-op Instructor Signature
Supervisor Signature
End of Term Signatures:
Student Signature
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Terms and Conditions
By signing the Agreement on the front side of this form, the employer, student, and the instructor
at Clackamas Community College agree to the following terms and conditions:
A. The Employer agrees to:
 employ the student and assign jobs without regard to age, race, sex national origin, religion,
disability, color, parental status, or marital status;
 designate an individual as the Supervisor to orient, train, monitor the student, and to serve as a
liaison between the employer and college;
 provide the student employment for at least the minimum number of hours and weeks specified on
front.
 cover the student in its workers’ compensation policy;
 pay a salary which is consistent with the employer’s practices and policies;
 provide training experience for the student and assist him/her in completing his/her learning
objectives in consultation with the Co-op instructor;
 be in compliance with OSHA regulations and orient student to company safety policies;
 notify the Co-op instructor or the Co-op Office immediately of any change in the student’s job duties
and/or work supervisor;
 provide feedback to the student on their work performance throughout the term;
 evaluate the student at the end of the term on a form provided by the Co-op instructor;
 reserve the right to discharge the student for just cause with proper consultation with the Co-op
instructor or the Co-op Office.
B. The College agrees to:
 provide a Co-op instructor to assist the student in the development of learning objectives;
 provide a Co-op instructor to monitor the progress of the student via visits to the worksite during the
term;
 determine a grade and award college credit for successful job performance and completion of
related assignments;
 provide related classroom instruction in the student degree field;
 notify the employer if the student withdraws from the CWE program and/or the college;
 provide worker’s compensation insurance coverage for non-paid positions.
C. The Student/Employee agrees to:
 be enrolled in a Clackamas Community College degree program which offers Cooperative Work
Experience;
 interview and secure a job approved by the program instructor and related to his/her area of study;
 register for the appropriate number of credits in the Cooperative Work Experience program and a
CWE seminar or self study seminar;
 work the required number of hours during the term in relation to the number of credits requested;*
 develop a set of learning objectives in conjunction with the Co-op instructor and the employer;
 immediately inform the CWE Office of any problem or changes in job responsibilities;
 abide by the regulations and policies of both the employer and the Cooperative Work Experience
program;
 complete all assignments associated with the CWE Self Study seminar.
* Please note – credits may have to be adjusted to reflect actual hours worked.
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CWE Application Form
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Petition for Graduation
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Truck Driver Solutions Consortium
PURPOSE AND SCOPE OF TDS:
The Truck Driver Solutions Consortium is a distribution/warehousing and moving/storage industry group of
businesses that has come together to find solutions for the current and long term shortage of adequately trained
CDL Class A truck drivers. The Truck Driver Solutions Consortium was created to leverage the combined efforts of
truck driving companies, education, employment agencies and other related groups to target attracting and
training new drivers. We need to provide a higher level of training and preparation for our drivers to meet the
changing demands of our industry. Our primary goals are:
GOAL: Professionalize trucking to hire from quality pools
GOAL: Have new qualified and insurable drivers (training)
GOAL: Leverage the power of the consortium to attract, train, and hire new employees
Currently there is a shortage of over 20,000 drivers, and it is anticipated that this will increase to 100,000 in
upcoming years. All of our companies face serious worker shortages and even more importantly, the adequate
training to meet the increased demands of the industry.
We have been very successful in our initial efforts in Clackamas County with the following results:
1. Federally funded development of a new truck driver certification and curriculum for state-wide deployment
2. Developing Career Pathways programs for k-12
3. Building an infrastructure with WIA and Oregon Employment Dept. for administration of scholarship and
loans for drivers to complete required certification.
4. Establishment of Project Teams to address recruiting issues
5. Grants for curriculum development, tuition and k-12 efforts.
CURRENT NEEDS:
1. Industry demand to expand scope from Clackamas Co to include Multnomah, Washington &
Marion Counties. This will create a natural market for the new curriculum and certification
processes.
2. Support for emerging Cluster - Funding for Administration and Leadership for TDS Consortium
expansion and development of sustaining infrastructure.
Bob Russell (503) 930-3535 & Vicki Handy (503) 655-2449
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TRUCKING & WAREHOUSING INDUSTRY OVERVIEW
“In 2005, the Trucking industry in Oregon provided 108,178 jobs or one out of 14 in the
state. Total trucking industry wages paid in Oregon in 2005 exceeded $4.3 billion, with an
average salary of $39,850. Trucks transported 72% of manufactured tonnage in the state in
2004.” – OTA & American Transportation Research Institute.
Employment
Payroll
Average Wage
Truck Transportation
19,172
$751,855,095
$39,216
Warehousing &
Storage
7,555
$273,883,635
$36,250
Support Activities for
Trucking
6,940
$274,053,071
$39,487
Scheduled Air
Transportation
3,609
$139,291,964
$38,594
333
20,587,832
$61,794
37,609
$1,459,670,697
$38,812
Water Transportation
Source: BOL Statistics, 2005 QCEW; Oregon Employment Dept. OECDD
TOP SECTORS IN CLACKAMAS CO:
(Employment over 100 – Employment Location Quotient)
NAICS
Sector
Description
Establishments
Employees
Employment
LQ
493
Warehousing
31
2166
3.08
484
Truck
Transportation
149
3979
1.93
On the Move: Portland’s Transportation and
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Warehousing Industry
by Amy Vander Vliet
The trucking and warehousing industry employed approximately 34,000 people in the Portland metro area (2004). Almost
half of these jobs are directly tied to moving and storing freight: truck transportation employed 10,900 people;
warehousing and storage, 4,200. Couriers and messengers is the third-largest component, employing 4,800. Air, rail, water,
sightseeing, and ground passenger transportation, along with businesses that provide support for transportation, make up
the rest.
However, these figures don't include the self-employed. Data from the 2003 Economic Census indicate an additional 4,500
area residents worked in this sector as self-employed – half as truckers and one-quarter as couriers.
Graph 1
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Outlook
The Portland metro area's (Oregon portion) trucking and warehousing industry is expected to grow by 20 percent between
2004 and 2014, or by 6,100 jobs. This is faster than the growth rate for the overall economy. An anticipated increase in
production, population, and sales will bring an increased demand for trucking services to move goods and people. In addition,
changing ways of doing business will propel growth as more firms use trucking and warehousing companies for logistical
services such as inventory management and just-in-time shipping. Finally, distribution operations are finding the Portland area
an attractive alternative to the more congested ports in Seattle and southern California.
Truck transportation will likely add 2,000 jobs (+20%) by 2014. Economic growth and shifting buying patterns over the
coming decades will double the demand for freight transportation in Oregon, according to a report by transportation
specialists Cambridge Systematics Inc. A study by the U.S. Department of Transportation reached a similar conclusion.
Trucks will continue to dominate freight transportation. Growth could be tempered somewhat by congestion on the state's
roadways and a possible shortage of truck drivers.
The warehousing industry will maintain its importance to the area's economy, and is expected to grow by 39 percent (1,400
jobs) by 2014. Growth in freight shipments, increased Internet and catalog shopping activity, new and expanding facilities, and
the warehousing industry's growing involvement in logistical services are some factors behind the rapid growth expected in this
industry.
Curriculum Update
The curriculum for the follow courses is progressing and will be completed by the October 1 st due date:
Trucking & Logistics Specialist State Approved Certificate (Professional Truck Driver Certification)
TTL 101
4 credits
Intro to Trucking &
Logistics
This course provides a comprehensive overview of the rules,
regulations and practices that apply to truck drivers and their
companies.
Practical Application in
Trucking & Logistics
This hands-on training utilizes the skills and equipment of the IITR
facilities and / or at the company site. This is the core preparation for
a truck driver.
Transportation
Customer Service Skills
This course focuses on building skills in dealing with customers and
others in the course of delivery. This helps to create a more
profession approach to dealing with the public.
Trucking Cooperative
Work Experience (time
in truck)
This ensures that additional truck driving experience necessary for
excellent and reliable driving skills. This covers work processes and
procedures at the specific company site where the driver is employed.
in class
TTL 121
4 credits
in truck (at
IITR or at
company site)
TTL 141
3 credits
in class
TTL 180
3-6 credits
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in truck
Train the Trainer
ED 128
Train the Trainer
4 credits
in class
Prepares and certifies current Driver Trainers to teach the above
classes at their workplace.
Becomes part of the TDS Trucking Training Network.
School Age Curriculum Update
The k-12 curriculum is moving forward with the efforts of Susan Roberts who is targeting the secondary level
curriculum and Laurie Kash who is writing the elementary portion.
Tuition Opportunities Update
Through the efforts of Bob Russell at OTA, OECDD has awarded $200,000 to CCC for the tuition of truck drivers
through IITR training. We will be working with the various decision makers to determine how much will be loan vs.
scholarship. Additionally, IITR reduced tuition specifically for this loan/scholarship opportunity which helps to
maximize these funds.
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The Truck Driver Consortium is comprised of trucking companies, education and state agencies with the sole
purpose of leveraging group efforts to address joint issues and concerns. Our focus is to recruit, train, and get
new drivers on the road. Key members have included IITR Truck Driver Training, SYSCO, SYGMA, FSA, Golden
State Foods, Roadway, Oregon Trucking Association, Clackamas Community College, Employment Department
and many others.
Specific Products and Services that have been made available through the TDS Consortium include:
Products & Services
When
Available
Administrator
Contact Person
Tuition for Driver Training for current
workers at IITR 50% paid by grant and 50%
paid by Company
Now through
December 2007
Employment Dept
& CCC
Dave Riggins, IITR
Tuition Loans for New Drivers at IITR
Work in Progress
To be determined
To be determined
WIA resources and funding for qualifying
job seekers development for driving or
warehouse jobs
July 2007
WIA
Bryan Fuentez, WIA
Professional Truck Driver Certification
Training
October 2007
CCC: Project SHIFT
Sylvia Hearing
Train the Trainer for Prof. TD Cert.
Training
October 2007
Customer Service Skills Training for Truck
Drivers
October 2007
Train the Trainer Customer Service Skills
Training
October 2007
Presentation, internship, and summer
employment opportunities with High
School Students
Now
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Sylvia Hearing, SHIFT
Wendy Booth
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Products & Services
When
Available
School Age (K-12) Training & Awareness
Activities and Train the Trainer
October 2007
Recruitment Brochures for the Trucking
Industry
Now
CCC: TDS
Simulator and Various Recruitment Tools
Work in Progress
TDS & Project
SHIFT
Wendy Booth
Marketing Materials and Leveraged Efforts
Work in Progress
TDS & OTA
Vicki Handy & Bob Russell
Veteran Recruitment, Placement and
Support
Work in Progress
Employment Dept
& TDS
Shalimar MacKinnon &
Vicki Handy
TDS Consortium News Network Report and
Meetings
June 2007
TDS
Vicki Handy
New Members
June 2007
TDS
Vicki Handy
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Administrator
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Due to the growing services and organizations involved, we have established a one point of
contact that can help you get to the right person.
SHIFT Professional
Truck Driver
Certification &
Training
Sylvia Hearing
(503) 657-6958
*3416
SHIFT: K-12
Efforts
Truck Driver
Solutions
Consortium
Vicki Handy
(503) 655-2449
Access Point
Christine Frey
(503) 657-6958
*3120
Wendy Booth
(503) 657-6958
*3552
WIA
Bryan Fuentez
(503) 657-6958
*2739
CCC
Customized
Training
Pam Clem
(503) 657-6958
*3152
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Oregon Trucking
Association
Bob Russell
(503) 930-3535
Employment
Department
Stephanie
Hudson
(971) 673-6400
IITR Truck Driver
Training
Dave Riggins
(503) 657-8225
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Charter Members:
Golden State Foods
Clackamas Education School District
Food Services of America
C-TEC Clackamas Technical Education
IITR Truck Driving School
Lile International Companies
Express Personnel
The Business EDGE
Oregon Employment Department
Oregon Trucking Association
Owens-Minor
Roadway
SYSCO Food Services
SYGMA Network
Oregon Moving and Storage
C-Tech Youth Services
Clackamas Community College
Fred Meyer
Safeway
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Listed below are the proposed focus areas and projects for TDS.
ADVISORY BOARD TO SHIFT:
1. Subject Matter Expert Teams for curriculum development
2. Host / participate in K-12 efforts
RECRUITMENT TOOLS:
1. Simulator
2. Brochures
3. DVD
4. Leveraged Job Fairs
VETERAN RECRUITMENT:
1. Outreach
2. Placement
3. Training
4. Support
TUITION PROGRAMS:
Project SHIFT
1. Professional Truck
Driver Certification
2. Truck Driver
Curriculum
3. Train the trainer
4.
5.
K-12 Activities and
Training
Customer Service
Training
MARKETING THE INDUSTRY:
1. Leverage efforts to market to the public
2. Maximize recruitment and advertising efforts
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TIMELINES AND COMMITMENTS:
Q3 07
ID
Task Name
Start
Finish
Jul
1
TDS Rechartered
7/2/2007
7/31/2007
4.4w
2
Truck Driver Curriculum complete
7/2/2007
10/1/2007
13.2w
3
Train the Trainer for Truck Driver
Curriculum
9/7/2007
9/14/2007
1.2w
4
Simulator
7/31/2007
12/31/2007
22w
5
Recruitment DVD
11/1/2007
2/29/2008
17.4w
6
Veteran Conduit “Troops to Trucks”
7/10/2007
7/10/2008
52.6w
7
Tuition Infrastructure
7/2/2007
8/31/2007
9w
8
Hiring Events
7/17/2007
5/1/2008
41.6w
9
TDS Newsletter
8/31/2007
8/31/2007
.2w
7/2/2007
7/2/2008
52.6w
10 Expand into Mult/Wash/Maripn Co
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Q4 07
Q1 08
Q2 08
Duration
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
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