Author: Douglas S. Steward The Marine Aviation Logistics Support Program II Transforming Expeditionary Aviation Logistics Abstract Ever struggled with “what to pack” before traveling for an extended period of time? What if your life depended on it? Would you pack the right stuff? And, what would you base your decisions on? Marines are faced with similar challenges when executing deployment warning orders. Once implemented, the Marine Aviation Logistics Support Program II (MALSP II) will remove the guesswork out of “what to pack” and allow Marines to successfully plan, deploy, sustain, and re-deploy an expeditionary aviation logistics chain. MALSP II is the expeditionary logistics solution that supports the Long War Concept, Marine Corps Vision and Strategy 2025, and Quadrennial Defense Review ’06. It differs from it predecessor in that the new logistics chain will use a demand-pull system vice a push system. Continuous Process Improvement (CPI) will transform the legacy MALSP to provide a lighter and more agile, flexible and responsive logistics chain to more effectively support Aviation Combat Elements. CPI methodologies embraced by MALSP II include Lean and Six Sigma; however, the Theory of Constraints (TOC) is the impetus behind MALSP II. Despite the rigor behind the science, introduction of MALSP II is not without challenges. The inability to show immediate and tangible returns on investment can negatively impact buy-in. In addition, sustaining and improving previously implemented designs requires an innovative approach that extends beyond the classroom. Introduction MALSP II concepts are designed to update the core doctrine of Marine Corps aviation logistics and include review of unit structure, allowances (parts, support equipment, facilities), packages, and personnel with an emphasis on agility, flexibility, responsiveness, proactive focus, and the ability to surge in future combat environments. The goal of MALSP II is divided into two development phases: Initial Operational Capability (IOC) and Full Operational Capability (FOC). The IOC phase focuses on improving the logistics chain from the Parent Marine Aviation Logistics Squadron (PMALS) to the most forward supported expeditionary node, while the FOC phase concentrates on improving an end-to-end logistics chain (depot through organizational levels of maintenance and supply) and reorganization of resources within, i.e., people, parts, equipment, etc. MALSP II IOC and FOC goals are stated as follows: IOC: Provide support to deployed core capable units at a higher level while decreasing deployed infrastructure and resource inventory to support the spectrum of conflict and developing concepts. FOC: Provide support to deployed and non-deployed core capable units at a higher level while decreasing total infrastructure and resource inventory to support the spectrum of conflict and developing concepts. A key underlying framework of MALSP II is to support deployed forces with a series of logistics chain buffers; each containing material, equipment and manpower as required and generating “pull signals” to larger or adjacent buffers immediately as resources are needed or consumed. This series of aligned and responsive buffers allows for smaller footprints of personnel and equipment to provide a greater means of sustainment in deployed environments by capitalizing on the speed of logistics flow and prioritized resource allocation. Beginning in 2004, the Marine Corps’ 13 Intermediate-level (I-level) Marine Aviation Logistics Squadrons (MALS) received Continuous Process Improvement (CPI) baseline designs as part of the Naval Aviation Enterprise (NAE) AIRSpeed implementation campaign. Essentially, MALSP II is a hybrid of MALSP and AIRSpeed methodologies, i.e., expeditionary AIRSpeed. In an effort to verify and validate MALSP II concepts a pilot was initiated first in Operation Iraqi Freedom to buffer consumable materials and then in the Horn of Africa to buffer repairable materials. Discussions are underway on how to expand the pilot into Operation Enduring Freedom. This paper discusses MALSP II’s framework to include imperative for change, new construct, method, and enablers; however, the main focus is on challenges associated with implementing and sustaining MALSP II policies, behavior, and metrics at the MALS. In addition to presenting these challenges, some possible solutions are offered. Lastly, this paper identifies the need for new skills, knowledge and education systems associated with MALSP II transformation to ensure logisticians can meet the dynamic and uncertain nature of future conflicts around the globe. Imperative for Change From Operations Desert Storm/Shield to Iraqi and Enduring Freedom, legacy MALSP has an impressive resume. Based on the outcomes and ongoing progress of these operations, one may argue that legacy MALSP works; however, any recent success says more about the quality of our Marines than the effectiveness of legacy MALSP. Despite our greatest heroic expediting efforts, legacy MALSP cannot adequately support the full spectrum of conflict and range of military operations as described in Quadrennial Defense Review 06, Marine Corps Vision and Strategy 2025, and the Long War Concept. Smaller globally dispersed aircraft detachments supporting dynamic units such as Security Cooperation Marine Air Ground Task Forces (SC MAGTFs) will require logistics support that is more agile, flexible, and responsive. Construct Legacy MALSP is a large and heavy allowance-based push system designed around Cold War concepts of operation. MALSP II differs mostly from its predecessor in that it is a demand-pull system, vice a push system. These two MALSPs are contrasted in Figure 1. The nodes in a MALSP II logistics chain include the PMALS, En-route Support Base (ESB), Main Operating Base (MOB), and Forward Operating Base (FOB). At the higher end of the scale of military operations, the MALSP II logistics chain can be augmented with maintenance capability and material buffers from two roll on/roll off Aviation Logistics Support Ships (T-AVB), Maritime Pre-positioning Force (Future) amphibious ships, and a Global Pre-position (GPP) program for aviation support equipment. FIGURE 1 MALSP (Legacy) and MALSP II (Initial Operational Capability) Method The main focus of the MALSP II design has been on reducing the impact of variation associated with the replenishment of material to a ready-for-issue (RFI) “buffer.” While Lean and Six Sigma play an important role in MALSP II, Theory of Constraints (TOC) is the impetus behind MALSP II’s logistics chain. Theory of Constraints (TOC) is an overall management philosophy introduced by Dr. Eliyahu M. Goldratt in his book titled The Goal that is geared to help organizations continually achieve their goals. The Five Focusing Steps of TOC are: 1. Identify the constraint. 2. Decide how to exploit the constraint. 3. Subordinate and synchronize everything else to the above decisions and improve the performance of that same value-chain. 4. Elevate the performance of the constraint. 5. If in any of the above steps the constraint has shifted, go back to Step 1. Warning: Do not let inertia become the system’s constraint (Cox and Goldratt, 1986). In addition, TOC uses a manufacturing execution methodology called Drum-BufferRope (DBR), named for its three components: The drum is the physical constraint of the organization’s work center or machine or operation that limits the ability of the entire system to produce more. The rest of the organization follows the beat of the drum. They make sure the drum has work and that anything the drum has processed does not get wasted. The buffer protects the drum, so that it always has work flowing to it. Buffers in DBR have time as their unit of measure, rather than quantity of material. This makes the priority system operate strictly based on the time an order is expected to be at the buffered operation. Traditional DBR usually calls for buffers at several points in the system: the constraint, synchronization points and at shipping. The rope is the work release mechanism for the plant. Only at “buffer time” before an order is due does it get released into the organization. Pulling work into the system earlier than a buffer time guarantees high work-in-process and slows down the entire system (Cox and Goldratt, 1986). Buffers are used in a MALSP II logistics chain to insulate downstream nodes from variation by managing inventory levels in a time domain, i.e., Time to Reliably Replenish (TRR). These material buffers are in some cases supported by local repair. However, under a MALSP II construct all non-essential intermediate level maintenance is conducted at the PMALS and only limited maintenance capability is deployed to forward nodes to mitigate constraints that cannot be met by material buffers. This approach minimizes forward footprint (people, parts, equipment, facilities, etc.), increases agility and deployability, and reduces logistics vulnerability. Material and repair capability is strategically positioned in a logistics chain in such a manner as to mitigate the constraints that adversely impact TRR. These constraints are usually symptomatic of policies related to allowancing and transportation tasking. Once these constraints are exploited or elevated to the maximum extent possible within the time allotted, the challenge becomes how to best position material and/or repair capability within the logistics chain. The Naval Air Systems Command Maintenance and Supply Integration Performance Improvement Branch is currently developing, integrating, and implementing an End-toEnd AIRSpeed Project that is aligned to NAE Current Readiness goals, which will complement MALSP II. Essentially, MALSP II is the expeditionary process enabler for the End-to-End AIRSpeed design. Technology Enablers In addition to AIRSpeed methodologies, MALSP II will be enabled by new logistics information technologies (IT). In order to achieve desired logistical results in both deployed and non-deployed scenarios, specialized IT will be required to address the variation of unique operational environments, interdependencies, and constraints of a deployed MALSP II logistics chain. Stubby pencils, logbooks, and spreadsheets must give way to decision support tools and intelligent agents in order to address the dynamics, complexities, and interdependencies associated with AIRSpeed and emerging warfighter doctrine. EPUK (Expeditionary Pack-Up Kit) Release 1 is one tool currently being developed for MALSP II, which will electronically track transactions (e.g., receive, ship, stow, issue, etc.) in near real time as they occur within a given logistics chain, thus providing positive control over materials at all times, simplified inventory management functionality, and relay of information to the supporting buffers and PMALS. Subsequent releases of EPUK will likely use a Service-Oriented Architecture development approach to provide: Automated Buffer Management Capability – Dynamically size buffers to adjust to changing demand conditions. Automatic Identification Technology (AIT) Capability - Radio Frequency Identification for Total Asset and In-Transit Visibly capability. Adaptive Planning Capability - Differentiates deployed and non-deployed demand data. This data is used to determine the impact of environment and operations on material demand. Logistics Planning Capability - Moves logistics planning from an art to a science with high degree of repeat success by: -- Staffing collaboration and planning in support of the Marine Corps Planning Process. -- Directly supporting the Force Deployment Planning and Execution Process. -- Tailoring initial Remote Expeditionary Support Packages and follow-on buffers to operate in a specific type environment/mission. -- Automating joint and organic site survey information into planning process. -- Addressing requirements in all functional areas of aviation logistics, replacing existing manual or locally automated processes, and identifying non-organic requirements. -- Mitigating resource support gaps by recommending forward maintenance capability and capacity. -- Providing logistics command and control integration and a common logistics operating picture. It is envisioned that the abovementioned IT capabilities will be fielded by the Full Operational Capability (FOC) phase of MALSP II, as described in Figure 2, which is being designed to operate in a theater-centric battle space. It also anticipated that the FOC phase will leverage on the Global Information Grid and therefore employ a less linear support structure. In addition to increasing logistics chain performance and quality of logistics planning, these enablers will push excess capability and associated footprint to the rear. FIGURE 2 MALSP II (Full Operational Capability) Challenges MALS are not experiencing the level of improvement as quickly as expected when AIRSpeed was first introduced. The initial emphasis of MALSP II was on the nondeployed support of organizational-level (O-level) core capable units (flying squadrons) with the assumption that a deployed logistics chain would be very similar to a nondeployed logistics chain. There is now an evident gap associated with employing these same variation-reducing techniques in a deployed environment. Most of these gaps can be contributed to new interdependencies and constraints; however, one fundamental problem discovered is the PMALS’ challenge to achieve and sustain a stable buffer. Instability of the PMALS buffer is causing high variation that cannot be buffered at downstream nodes without pushing the iron mountain forward. In addition, based on AIRSpeed implementation efforts to date, there is expectation that TRR reduction should have increased readiness at the O-level to a higher level than has been experienced. TRR reduction and Not-In-Stock/Not Carried avoidance are the primary measures for success at the I-Level. However, currently, these metrics do not completely interface with supported O-level unit readiness metrics, i.e., Ready-ForTasking (RFT) and Ready Basic Aircraft (RBA). According to the Commander Naval Air Forces, Current Readiness Cross Functional Team (2008), the measurement definitions for RBA and RFT are as follows: RBA - A Ready Basic Aircraft is the minimum configuration required to conduct day or night IMC flight operations with necessary communications; Identification, Friend or Foe; navigations; and flight and safety systems as required by regulations. RFT – Ready for Tasking availability entitlements are based on the number of “RFT Sets” required to support flying hour, aircrew training, contingency and deployment requirements. “RFT Sets” is a calculated number based on the availability of Ready Basic Aircraft and Ready Mission Systems measured against entitlements, and are closely aligned with the Mission Essential Subsystems Matrix (MESM). As with the O/I-level interface, the depot must interface with the I-level in order to effectively close readiness gaps at the core capable unit level. Redesign of support packages and adjustments to material and equipment allowances is a necessary result of changes to detachment sizes, as well as operational scenarios under which these detachments will deploy. Finally, as a result of the abovementioned conditions, MALSP II transformation has experienced cultural inertia. Without established global measures of effectiveness and realization of those measures, confidence in the new system drops and stakeholders gravitate toward the legacy system. Recommendations and Conclusion In the absence of MALSP II performance-based measures of effectiveness that bridge depot, intermediate, and organizational levels of maintenance and supply, MALS need objectives that are tangible and obtainable. Directing MALS, via naval message, to achieve and sustain previously identified work center baseline TRRs was a positive step toward obtaining a stable buffer. Further value may come from targeting those end-to-end value streams that align with RMS and RBA metrics at the O-level -- proactively -- vice drilling down after the fact. Capability Maturity Model Integration (CMMI) may provide commanders with a way to more rapidly ascertain the operational capability of a MALS as well as a method to benchmark and set performance-based goals. According to Carnegie Mellon (2007), CMMI is a process improvement approach that provides organizations with the essential elements of effective processes. CMMI helps integrate traditionally separate organizational functions, sets process improvement goals and priorities, provides guidance for quality processes, and provides a point of reference for appraising current processes. Figure 3 contains maturity levels, which exist within CMMI and can be used to guide process improvement across a value stream fuction or an entire organization. FIGURE 3 Characteristics of the Maturity Levels (Godfrey, 2008) Currently, it is difficult to assess a potential PMALS’ ability to perform value stream functions in a way that facilitates operational decision-making and organizational-level improvement efforts, thus the need for the evaluation capability that a maturity model provides. One recommendation for determining a MALS capability to support a given operation is to apply maturity levels to MALSP II’s Mission Essential Tasks (METs). These METs, as illustrated in Figure 4, are not only conditions that must be achieved for IOC and FOC development; in the IOC phase, they are execution requirements (i.e., planning, deployment, sustainment, and re-deployment) for a MALSP II logistics chain. The execution requirements at the MET level can be decomposed to numerous measurable functions that a MALS performs when assigned as a PMALS in support of a MALSP II logistics chain. Under this recommendation, a compliance-based CMMI could initially be used until a performance-based CMMI is implemented, however, a compliance-focused approach should be considered the exception and not the rule as it can eventually drive negative behavior, i.e., a “check in the block” mentality. Nonetheless, the compliance CMMI could at least provide interim improvement to MALS until O/I-Level interface metrics are implemented. One example of the compliance approach is adding work center baseline TRRs requirements to MALS inspection checklists and applying a scoring system that ranks or weighs the checklist item based on established criteria such as value to the customer. The performance-focused approach would differ in that its criteria would be less intuitive and more aligned with specific core capable unit/Current Readiness metrics. Depending on the level of granularity desired, a sliding point scale that spans performance parameters, thresholds and sigma assigned to a specific value stream could be adopted. These points could then be averaged and totaled at the MET level then assigned a maturity level based on an established point range for each maturity level. Ultimately, this approach would give commanders a dashboard view of where a MALS stands in its ability to satisfy MALSP II METS and the level of support it can provide to a potentially supported Aviation Combat Element. FIGURE 4 MALSP II Mission Essential Tasks (METS) Assumptions associated with the recommended MALSP II CMMI include: Leverages on existing CPI designs and ongoing Current Readiness and AIRSpeed End-to-End efforts. It might be necessary to revisit lower CMMI levels, i.e. refresh, especially as operational conditions change. All five levels would apply to each MET. A shift from a compliance-based to a performance-based approach merely changes the focus and does not preclude the need for policies. Each level may require multiple CPI iterations to achieve advancement to the next higher level. Levels of capability can be achieved through modeling and simulation, war gaming, exercises, operations, etc. In addition to CMMI, it is recommended that logistics planners and managers are provided with the analytical tools and training required to successfully plan, execute, and sustain a MALSP II deployed logistics chain tailored to deployed scenarios. This can be facilitated by: Using a logistics tool to determine physical buffer requirements within a user defined TRR between logistics chain nodes. Determining deltas between physical buffer requirements and existing Contingency Support Packages (i.e., planned verses actual). As part of this identification, training will cover the quantification of risk as it pertains to these identified shortages. Identifying risk mitigation strategies. Training should include TRR reduction and opportunities for aggregation of material in order to maximize flexibility of the MALSP II supply chain. Transitioning from support package to buffer. Assuming an uninterrupted logistics chain exists after the first 30 days, it is envisioned that portions of the initial support package will be moved back to an area outside of the area of responsibility in order to decrease the footprint forward of the ESB and potentially provide the flexibility needed to support an additional MOB or FOB if necessary. Designing and employing buffers at the PMALS, ESB, MOB and FOB. Utilizing Site Survey data to determine TRRs between PMALS and forward nodes Determining if placing repair capability forward is a viable option to mitigating risk Retrograding repairable material Considering redeployment and reconstitution requirements. Using CPI analysis techniques to improve the forward logistics chain once established. The abovementioned recommendations may not be the panacea, however, based on recent observations, previously implemented designs are in jeopardy of digressing and something must be done to ensure that the MALS are “MALSP II Capable.” In parallel, time and throughput-based interface metrics will continue to be developed with CPI processes and tools to ensure front line customers get reliable and consistent logistics support regardless of source. Eventually, under MALSP II, Marines will not only know “what to pack,” they will know what to leave behind. References Carnegie Mellon University, Software Engineering Institute, “CMMI for Acquisition, Version 1.2,” November 2007 <http://www.sei.cmu.edu/pub/documents/07.reports/07tr017.doc> Cox, J. and E. M. Goldratt, “The Goal: a process of ongoing improvement,” Croton-onHudson, NY: North River Press, 1986 Commander Naval Air Forces (East), Readiness Standards & Policy Action Officer, Current Readiness Cross Functional Team Basis for Measurement Ready for Tasking (RFT) Availability, January 2008 Commander Naval Air Forces (East), Readiness Standards & Policy Action Officer, Current Readiness Cross Functional Team Basis for Measurement Ready Basic Aircraft, March 2008 Godfrey, S., “What is CMMI?,” NASA presentation. Accessed 8 December 2008. <http://software.gsfc.nasa.gov/docs/What%20is%20CMMI.ppt> Acknowledgements Commander Katherine Erb, United States Navy Lieutenant Colonel Bradford L. Martin, United States Marine Corps Chief Warrant Officer 3 Robert Willis, United States Marine Corps