SOFTMART
DoD Adobe 4.5 CLP Enterprise Software Agreement (ESA)
N00104-06-A-ZF36
USERS’ ORDERING GUIDE
April 2006
For further information, please contact:
Andrew Rohrbough, Program Manager
Phone: (610) 518-4192
Cell:
(484) 880-0371
dodesi@softmart.com
andrew.rohrbough@softmart.com
450 Acorn Lane
Downingtown, PA 19335
HOW TO ORDER THROUGH THE BPA
Softmart offers a variety of ordering options to meet your procurement needs, including:
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Phone Ordering via a Toll Free Number
Fax Ordering via a Toll-Free Fax Number
Mail Ordering via U.S Mail
Electronic Ordering via www.softmart.com
ITEC Direct Ordering at www.itec-direct.navy.mil
Softmart’s price list is available at www.softmart.com/dod/adobe.and http://www.itumbrella.navy.mil/contract/enterprise/adobe-esa/softmart/softmart.shtml.
Softmart’s order entry system is on-line and completely integrated. The system allows us to provide you
with shipping status, pricing, and account information.
Softmart accepts Visa, Master Card, Discover, and American Express for credit card purchases.
Please be prepared to give the following information to Softmart’s Customer Relations Representative
when you place your order:
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Government End-Use Customer name, email address and phone number
Ordering Activities name, POC name, email address and phone number*
Invoice address, phone number, and attention
Purchase order number or credit card information
Cost center number, release number, job code, or any other information to be captured
Quantity and description of product(s) to be ordered
Shipping address, phone number, and attention
Shipping method.
Softmart’s Customer Relations Representative will give you an Order Confirmation Number. Please keep
this for reference.
*If the order contact does not have a Softmart account, please be prepared to provide the order contact’s
physical address, telephone number, fax number, email address, and parent company name in addition
to the information listed above.
Placing an Order by Telephone
Softmart’s Government Customer Relations Department
Telephone number: (800) 628-9091 (610 518-4000)
Hours: 8:00 a.m. to 5:30 p.m. EST Monday through Friday
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When your order is complete, you will be given an order confirmation number. This number may
be used as a reference for your order.
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Orders for in-stock products telephoned in before 4:00 p.m. EST are shipped the same day. We
will make a reasonable effort to ship in-stock products overnight for orders placed before 5:30
p.m. EST.
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Placing an Order by Fax
Softmart’s Government Customer Relations Department
Fax number: (800) 423-0612 or 610 518-3000
24 hours a day, 7 days a week
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Customer Relations will be available to process your order during regular business hours, which
are between 8:00 a.m. and 5:30 p.m. EST Monday through Friday.
Placing an Order by Mail
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You may place your order by mail using the address below:
Softmart Government Services, Inc.
Attn: Customer Relations - DoD ESI
450 Acorn Lane
Downingtown, PA 19335
Placing an Order by using Softmart’s World Wide Web Site
www.softmart.com
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Softmart's shopping cart style web ordering system enables customers to conduct business
domestically and globally through our Web Order Entry System.
Our web site provides Softmart’s customers maximum availability 24 hours a day, 7 days a week.
Placing an Order by using the Navy’s Itec-Direct Web Site
www.itec-direct.navy.mil
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The Information Technology Electronic Commerce (ITEC) Direct program provides commercially
available Information Technology (IT) products and services. ITEC Direct leverages technology
to give Department of Defense (DoD) customers a fast and easy way to electronically locate,
compare, and order IT hardware, software and services. To browse and search among the IT
products and services, customers will need to have access to the Internet. Anyone in any
Department of Defense (DoD) activity can browse ITEC Direct. To place an order, you must
have a Government Purchase Card and pre-register with ITEC Direct. Additional information
and user registration procedures are available at www.itec-direct.navy.mil.
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Placing a Rush Order
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For a rush order, please call Softmart’s Customer Relations Department at (800) 628-9091 or 610
518-4000.
If the product is not in stock and you require rush delivery, please request a drop shipment at the
time of order placement.
The product(s) will be drop shipped from the Publisher/Manufacturer, as long as that
Publisher/Manufacturer allows drop shipments. If the Publisher/Manufacturer does not allow drop
shipments, Softmart will expedite your order as quickly as possible.
Additional charges may be incurred for this service.
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IV. For DD350:
Company Name:
Address:
DUNS:
Cage Code:
TIN#:
Softmart Government Services, Inc.
450 Acorn Lane, Downingtown, PA 19335
073366119
1LW45
23-2984562
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ABOUT SOFTMART
Softmart was founded in 1982 and is based in Downingtown, PA. For over 23 years, we have provided
solutions that enable our customers to reduce their total cost of ownership for software. We achieve these
reductions through in-depth license program knowledge, close relationships with software manufacturers,
a strong technical support team, and advanced electronic services. Our customers include government
agencies and academic institutions, Fortune 1000 companies, and small businesses.
Softmart is a small business and has held GSA Schedule Contract #GS-35F-0346J for over 17 years.
Softmart’s Federal Account Team has gained significant experience, providing account management and
licensing expertise to over 10,000 Federal customers.
Softmart is one of the leading Large Account Resellers in the industry. We have a proven track record of
handling a wide range of customer contracts, from the largest accounts to the smallest procurements.
Softmart has experience in rolling out major purchasing contracts at many levels including global
corporations, statewide contracts, and school systems. We have communicated the advantages of
complex licensing agreements to entities with 450,000 users and also educated participating agencies
about more basic VLP requirements.
Softmart’s competitive advantage stems from our unique approach to account management, our superior
knowledge of publisher Volume License Programs, and our strong vendor relationships built over our
many years in business. Because software and hardware are traceable assets, and we understand the value
of having a reseller that can act as an advisor, we can execute customized processes to meet specific
customer requirements while helping to engineer strategies to maximize procurement savings.
Softmart provides customers with an Account Management Team and dedicated Customer Service Team
for superior account service and support. Through our role as a strategic partner, Softmart has developed
custom processes to help our customers streamline their IT Procurement. Softmart utilizes this team
approach to effectively manage resources and provide customers a consistent level of service and support.
Customers also have access to a group of Vendor Account Managers, each dedicated to a leading industry
publisher, who provide superior knowledge of vendor products and licensing options.
As a leader in the software industry, Softmart has developed innovative tools to help our customers
manage their software and hardware procurement more efficiently and effectively. Softmart’s tools which
are specifically designed to facilitate and automate license usage tracking and reporting include online
reporting, license tracking, and custom web sites and catalogs. Softmart’s experience and business tools
add tremendous value and efficiency by delivering the benefits of consolidated purchasing power and
simplifying the task of reporting and tracking licenses purchased across organizations.
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ABOUT THE CONTRACT
Contract Information
BPA Number: N000104-06-A-ZF36
Contract Type: BPA for Adobe 4.5 CLP Products
Contract Period: 26 April 2006 – 31 May 2008
Eligibility:
The BPA is open for ordering by all Department of Defense (DoD) components. For the
purpose of this agreement, a DoD component is defined as: the Office of the Secretary of
Defense (OSD), the Military Departments, the Chairman of the Joint Chiefs of Staff, the
Combatant Commands, the Inspector General of the Department of Defense (DoD IG),
the Defense Agencies, the DoD Field Activities, the U.S. Coast Guard, NATO, Foreign
Military Sales (FMS) with Letter of Authorization and the Intelligence Community. This
BAP is also open to DoD Contractors authorized to order in accordance with the FAR
Part 51.
Online Information
DoD ESI website – www.esi.mil
DoN IT Umbrella website - http://www.it-umbrella.navy.mil/contract/enterprise/adobeesa/softmart/softmart.shtml
Softmart DoD website – www.softmart.com/DoD
SOFTMART PROGRAM M ANAGER
Andrew Rohrbough
Phone: (610) 518-4192
Cell:
(484) 880-0371
dodesi@softmart.com
Andrew.rohrbough@softmart.com
450 Acorn Lane
Downingtown, PA 19335
SOFTMART DOD ACCOUNT M ANAGERS
Kevin Bojanowski
Sy Ratjavong
Roy Karlsen
Phone: (610) 518-4292
dodesi@softmart.com
Kevin.bojanowski@softmart.com
450 Acorn Lane
Downingtown, PA 19335
Phone: (610) 518-4293
dodesi@softmart.com
sy.ratjavong@softmart.com
450 Acorn Lane
Downingtown, PA 19335
Phone: (610) 518-4040
dodesi@softmart.com
roy.karlsen@softmart.com
450 Acorn Lane
Downingtown, PA 19335
GOVERNMENT CONTACTS
Contracting Office
Point of Contact:
Naval Inventory Control Point
Code 0272.15, Building 407
5450 Carlisle Pike
Mechanicsburg, PA 17055-0788
Procuring Contracting Officer (PCO):
Naval Inventory Control Point
Code 0272
5450 Carlisle Pike
Mechanicsburg, PA 17055-0788
POC:
Terri Baxter
Phone: (717) 605-2003
Fax:
(717) 605-4600
Email: terri.baxter@navy.mil
PCO:
Phone:
Fax:
Email:
Rod Klinger
(717) 605-3824
(717) 605-4600
Rodney.klinger@navy.mil
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Program Management
Software Product Manager (SPM):
DON IT Umbrella Program Management Office
SPAWAR Systems Center San Diego
Code 2829
53560 Hull Street
San Diego, CA 92152-5001
or Alternate Point of Contact:
DON IT Umbrella Program Management Office
SPAWAR Systems Center San Diego
Code 2829
53560 Hull Street
San Diego, CA 92152-5001
SPM:
Phone:
Fax:
Email:
POC:
Linda Greenwade
Phone: (619) 524-9616
Fax:
(619) 524-9678
Email: linda.greenwade@navy.mil
Steve Thompson
(619) 524-9640
(619) 524-9678
steve.thompson@navy.mil
Financial Management Office (FMO)
SPAWAR Systems Center Charleston
NorfolkOffice
Code 846.2, Building V-53
PO Box 1376
Norfolk, VA 23501-1376
If overnight or express mail is used, the correct
address is:
SPAWAR Systems Center Charleston
Norfolk Office
Code 846.2, Building V-53
9456 Fourth Avenue
Norfolk, VA 23511-2130
POC:
Elizabeth Vonasek
Phone: (757) 445-1493
Fax:
(757) 445-2103
Email: Elizabeth.vonasek@navy.mil
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SOFTMART CONTACT LIST
Task
Information about Softmart
Licensing information
New product information
Product promotions
Technical Support information
Who to Contact
SOFTMART’S WEB PAGE
Contact Information
www.softmart.com/dod
Act as liaison to software publishers
Make volume program recommendations
based on purchasing trends and goals
Communicate license program requirements
Accommodate customer’s specialized
requirements
Andrew Rohrbough
BPA Program Manager
Andrew Rohrbough
Phone (610) 518-4192
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Provide pricing & availability
Place orders
Provide order status
Provide proof of delivery
Request web accounts
Request reports
Process returns
Government Customer
Relations Team
Phone (800) 628-9091
Fax (800) 423-0612
Direct Fax (610) 518-3000
dodesi@softmart.com
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Provide information regarding invoices or
payments
Bryan Clark
Senior Government
Credit Analyst
Phone (610) 518-4035
Fax (610) 518-3013
bryan.clark@softmart.com
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Kevin Bojanowski
Sy Ratjavong
Roy Karlsen
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ADOBE CLP 4.5 ENTERPRISE AGREEMENT
The DoD Enterprise Software Initiative (ESI) team through its assigned Contracting Office, the Naval
Inventory Control Point, Mechanicsburg, PA has entered into an Adobe Open Options (AOO) Contractual
License Program (CLP) 4.5 Volume Licensing Program for the Department of Defense (DoD). This is a
two-year licensing membership program that is available for ordering by all DoD Components. As the
primary Program Member, DoD has achieved the highest Government Level 2 discount level for all DoD
Program Member Affiliates. DoD Program Member Affiliates are entities that are subject to the same
organizational, political, and regulatory schemes as the Government entity that is the Program Member.
For the purposes of this agreement, a DoD Program Member Affiliate is defined as: the Office of the
Secretary of Defense (OSD), the Military Departments, the Chairman of the Joint Chiefs of Staff, the
Combatant Commands, the Inspector General of the Department of Defense (DoD IG), the Defense
Agencies, the DoD Field Activities, the U. S. Coast Guard, NATO, Foreign Military Sales (FMS) with
Letter of Authorization and the Intelligence Community. This program is also open to DoD Contractors
authorized to order in accordance with the FAR Part 51.
The Program Member and its Affiliates retain their CLP 4.5 membership until renewal time. The DoD ESI
Adobe AOO CLP 4.5 Licensing Program is effective from 5/1/2006 through 5/31/2008. Complete
program membership terms, conditions and policies can be found in the Adobe Open Options CLP 4.5
Volume Licensing Program Guide. (Note: As a participating affiliate, you are responsible for
compliance to the program rules.)
The following is a summary of specific terms and conditions applicable to the DoD ESI Adobe AOO CLP
4.5 Volume Licensing Program membership as agreed upon by DoD and Adobe Systems Incorporated:
1. Designated Adobe License Center (ALC) or reseller. Ordering under this program is
decentralized. Orders can be placed with any of the Government Authorized – GSA Authorized
Adobe License Centers (ALCs) holding a DoD Enterprise Software Agreement (ESA) issued as a
Basic Purchase Agreement (BPA) against the ALC’s GSA Schedule contract. Please refer to
the ordering procedures outlined in each ALC’s BPA.
2. Affiliate Enrollments: If your organization is a qualified affiliate of the DoD Program Member’s
CLP 4.5 Volume Licensing Program, you may submit a separate affiliate enrollment for
participation in the Program. These enrollments will be linked to the Program Member’s CLP 4.5
membership number. Participation in the Program will enable enrolled affiliates to do the
following on their own:
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Receive their own set of serial numbers.
Select their own designated ALC.
Choose their own Upgrade Plan payment options – single year or two-year payment
options. (Note: DoD CLP 4.5 Licensing Program includes the single year payment
option and does not include the two-year payment option SKUs in Attachment A to
the DoD ESA BPAs. However, if this payment option is selected at time of an affiliate
enrollment, the ALC’s are authorized to sell these SKU’s provided they are included
in their GSA Schedule contract.)
Take advantage of the same discount level as the Program Member.
a. Rules governing affiliate enrollments:
i. Each new affiliate enrollment requires a minimum CLP 4.5 initial purchase of 3,500
points. (Note: Every Adobe product is assigned a points value. Refer to Attachment A of
the ALC’s BPAs to find the point value per product).
ii. Aggregation of initial purchase must be made with under a single purchase order.
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iii.
iv.
Affiliate enrollments must have one central point of contact who is responsible for
ensuring compliance to the Program Member’s CLP 4.5 membership; coordinating
centralized ordering and software/upgrade distribution; and maintaining their own set
of serial numbers.
The designated ALC will process the Affiliate enrollments utilizing Adobe’s online
enrollment system.
b. Features of Enrollments:
i.
The affiliate enrollment is governed by the terms and conditions of the CLP 4.5
membership.
ii.
Each enrollment is assigned a unique number that is linked to the Program Member’s
CLP 4.5 membership number.
iii.
The enrolled affiliate may access information about its orders.
iv.
The Program Member may access information about all orders on any enrollment
associated with its CLP 4.5 membership.
v.
The enrolled affiliate gets its own End User ID number. (Note: The End User ID
number can be used to access the enrolled affiliate’s information within the Adobe
Licensing Web Site at https://licensing.adobe.com).
NOTE: DoD Affiliates interested in becoming an enrolled affiliate should contact the DoD ESA
Software Product Manager (SPM), Steve Thompson, Email: Steve.Thompson@navy.mil, (619)
524-9640 for the DoD CLP membership number and any additional information /instructions prior
to enrollment.
3. Upgrade Plan: Upgrade Plan (formerly known as maintenance) is a fixed cost that Program
Member affiliates and/or enrolled affiliates may pay to receive future software product version
upgrades that are covered under Upgrade Plan during the term of their CLP membership.
NOTE: During the first six months of the DoD/Adobe CLP 4.5 membership (5/1/06 through
11/1/06), Program member affiliates and enrolled affiliates may purchase Upgrade Plan for
previously owned (legacy) Adobe products, provided the products are at the current version.
After the first six months, Program Member affiliates and/or enrolled affiliates may only order
Upgrade Plan for new and upgrade licenses.
SUMMARY
Upgrade Plan can be purchased for all, some, or none of the purchased licenses.
After the initial six months of CLP 4.5 membership, Upgrade Plan can only be purchased for new
and upgrade licenses and must be purchased at the same time the new and upgrade licenses are
purchased. Otherwise, the opportunity to purchase an upgrade plan for the new or upgrade
license will not be available for the duration of the CLP 4.5 membership.
Upgrade Plan coverage extends through the life of the CLP 4.5 membership. Upgrade Plan ends
on the last day of the DoD Program Member’s CLP 4.5 membership, which is 5/31/2008, even if
the CLP 4.5 membership is extended beyond 5/31/2008.
Upgrade Plan ordered after the first six months of the CLP 4.5 membership is prorated by sixmonth increments and coverage extends from the date of purchase through the life of the CLP
4.5 membership, expiring on 5/31/2008.
Upgrade Plan payment option for DoD CLP 4.5 Program Member and its Affiliates is a 1-Year
Payment Option, which will be paid in two annual payments. Note: Enrolled Affiliates may
choose their own Upgrade Plan payment options at time of enrollments.
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The following table depicts the Upgrade Plan Payment Options and the available window of
purchase for the 1-Year Payment Option, which is paid in two annual payments:
ADOBE/DOD CLP 4.5 UPGRADE PLAN PAYMENT OPTIONS
Months 1 – 6
Months 7 – 12
Months 13 – 18
Months 19 – 23 *
Available Window
May 1, 2006
Nov 2, 2006
May 2, 2007
Nov 2, 2007
of Purchase
to
to
to
to
Nov 1, 2006
May 1, 2007
Nov 1, 2007
May 1, 2008
12- Month SKU
6-Month SKU
Payment Options
12-Month SKU
6-Month SKU
or
or
12-Month Renewal SKU
6-Month Renewal SKU
*Upgrade plan is not available for purchase in the last 30 days of CLP. Upgrade plan purchased
in months 19-23 provides coverage through the last day of CLP 4.5, in this example through May
31, 2008.
Upgrade Plan coverage starts the first day of the month following the month during which it is
ordered. Orders placed on the first day of the month start that day.
Program Member affiliates and/or enrolled affiliates ordering Upgrade Plan for a product in the
same month as a new version of that product is announced, but before the announcement date,
are eligible for an upgrade to the new version. Program members should contact Adobe
Customer Service at (800) 443-8158 to request an upgrade at no additional charge.
Example: A Program Member orders Upgrade Plan for a product on August 12. Adobe
announces a new version of that product on August 18. Upgrade Plan Starts September 1. The
Program Member contacts Adobe Customer Service, which provides an upgrade license and
media coupon at no additional charge to this Program Member.
Adobe notifies eligible Program Member affiliates and/or enrolled affiliates via e-mail when an
upgrade is available and can arrange for media to be shipped at no charge. NOTE: All orders
placed with a designated DoD ALC shall include the end-use customer’s POC information (name,
email address and phone number) to ensure that the appropriate person is notified when an
upgrade is available. If end-use customer information is classified, then an intermediate POC
must be listed who will be responsible for forwarding upgrade notifications to the classified enduse customer.
Upgrade Plan costs are non-refundable, even if Adobe discontinues a covered product.
Upgrade Plan second annual payments shall be paid via a purchase order or credit card
transaction to the designated ALC. Note: There is no penalty for non-payment of the second
annual payment other than discontinuation of the upgrade plan coverage. NOTE: If Upgrade
Plan coverage is allowed to lapse, the opportunity to purchase an upgrade plan for the existing
license(s) will not be available for the duration of the CLP 4.5 membership.
4. Upgrade License: An Upgrade License is the license ordered when Program Member affiliates
and/or enrolled affiliates have an Adobe product and would like to move to a newer version but
have not purchased the Upgrade Plan for the product.
a. Program Member affiliates and/or enrolled affiliates not covered by Upgrade Plan can
purchase Upgrade Licenses as they become available through one of the designated DoD
ALCs. Note: An Upgrade Plan can be purchased for the Upgrade License but only at the
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time the Upgrade License is purchased.
b. The Program Member affiliates and/or enrolled affiliates may purchase the full product
license, if an upgrade license is not available. Note: Upgrade Plan can be purchased for the
full License but only at the time the full License is purchased.
5. High-Volume Discount. Adobe is offering DoD Program Member affiliates and enrolled affiliates
two “high-volume” discount levels for purchases of Adobe Acrobat products (New Licenses,
Upgrade Licenses and Upgrade Plans) ONLY. High Volume discounts are available on orders
that meet the minimum unit quantities for an individual SKU. Units of different configurations
(license, upgrade, and upgrade plan) cannot be combined to achieve discounts. (Note:
Customers can order the total number of licenses against one platform SKU, and then deploy
using the cross-platform serial numbers.)
The following table lists the discount levels and units (quantity per SKU) required per a single
transaction:
1. DISCOUNT LEVEL
2. UNITS REQUIRED PER SKU
Tier 1 High-Volume Discount
5,000 through 9,999
Tier 2 High-Volume Discount
10,000 and above
Rules governing the use of these high-volume discounts:
1. High-volume discounts apply to new licenses, upgrade licenses and upgrade plan of
Adobe Acrobat Products only. There are no high-volume discounts for other Adobe
desktop or Macromedia brand-named products.
2. The high-volume discounts are applied only to quantities of the same SKU. For example,
a customer might have 1,500 existing licenses of Acrobat Standard and 1,500 licenses of
Acrobat Professional, which he’d like to upgrade. He also wishes to purchase an
additional 1,500 new licenses of each. Total licenses would be 6,000, but the total
involves four different SKU’s and is not eligible for the quantity 5,000 discount.
3. Orders can be aggregated to achieve better discounts. However, the total quantity must
be included on one purchase order. If requirements are aggregated, the order will be
shipped to one central point of contact for distribution.
4. The “one purchase order” must be the Government Purchase Order, and not a
consolidation of purchase orders from the reseller.
6. Proof of License & Serial Numbers. Softmart will provide the DoD end-use customer(s) listed
on the purchase order with an electronic order confirmation for purchases of Adobe CLP licenses.
Upon order entry into Adobe’s licensing system, the ship to and/or end-use customer identify in
the order will receive an email notification with instructions on how to obtain the applicable serial
number(s) from the Adobe Licensing System. Each serial number covers a single product,
version, language, and platform, except for products available in both Macintosh and Windows
versions. For these products, serial numbers will be provided for both platforms, even when only
one platform is licensed. NOTE: All orders placed with Softmart shall include the end-use
customer’s POC information (name, email address and phone number) to ensure that the
appropriate person is being provided serial number notification. If end-use customer information
is classified, then an intermediate POC must be listed who will be responsible for forwarding
upgrade notifications to the classified end-use customer. Customers requiring additional
assistance should contact Softmart or call Adobe Customer Service at 800 443-8158.
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7. Software Distribution:
a. Media and Printed Documentation. Media and Documentation are available for purchase
under the DoD ESI BPAs. The CD Media contains the .exe file for the software application
and a .PDF copy of the documentation. Documentation can also be purchased separately for
customers who prefer a bound, printed book, instead of printing out their own from the .PDF.
DoD end-use customers may order any CDs or printed documentation through Softmart
provided the quantities do not exceed the number of licenses being ordered. Additionally,
customers can access pricing at www.softmart.com/dod and place orders through
Softmart’s online order entry system. Orders for in-stock products telephoned in before 4:00
p.m. E.T. are shipped the same day. Softmart will make a reasonable effort to ship in-stock
products overnight for orders placed before 5:30 p.m. E.T. Customers requiring additional
assistance should contact Softmart or call Adobe Customer Service at 800 833-6687.
b.
Electronic Software Delivery. Adobe provides Electronic Software Delivery (ESD) for
selected products via the Adobe Licensing Web Site (https://licensing.adobe.com). All
Adobe products may not be available through ESD. However, as new versions of products
are released, they may be made available through ESD. DoD customers requiring ESD
should inquire with Softmart on the availability of this service. Upon order confirmation,
Adobe will provide login instructions to the licensing website via an email notification. Upon
login, there is an ESD link that takes the customer to the site, which allows for product
download, if available. End-use customer contact(s) may download any available Adobe
desktop software product at any time provided they have proof of license for the product.
Downloads shall not be performed prior to receipt of valid license. Softmart’s DoD team will
assist customers to gain access to software titles via ESD for those selected products that
are available via the Adobe Licensing Web Site. Customers requiring additional assistance
should contact Softmart or call Adobe Customer Service at 800 443-8158.
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SOFTMART VALUE-ADDED SERVICES
Customized Web Support – Softmart’s Web team will provide BAE Systems with your own extranet site,
and will customize it to Support the unique processes within your organization. For example, we can
provide BAE with a list of standard or approved products and can set up the site so that only approved
users can place orders.
Online Reports
EZ Reporting - We currently offer the "Create Your Own Customized Report" option which produces sales
transaction detail, and allows users to choose output from a pool of 20 fields. This report can be exported
to Microsoft Excel format for further manipulation. We offer 8 additional standard reports which will also
be exported to Excel, allowing the user to easily delete or rearrange columns. More complex reports can
be designed in-house to your specifications, and be deployed for on-demand usage by users via
Softmart's web site.
Company Summary Report –
This report shows totals by Parent and Buyer. You can drill down to see additional detail.
 Detail By Customer PO - This report shows detail by Customer PO.
 Detail Comprehensive Report - This is a detail report to be exported in CSV format to Excel for
viewing. Our most commonly used fields are offered in this report.
 My Contracts - This report groups your licensing programs by Publisher and enrollment number
so you see your available options/levels.
 Product Totals By Ship To Location - This report shows product totals by Ship To location.
 Purchase History By Date - This report shows purchase history by date.
 Purchase History by Product Classification - This report shows purchase history by line of
business (e.g. Licensing, Hardware, Shrinkwrap).
 Summary by Brand Name - This report shows a summary by brand name.
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