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MGMT 346
Production and Operations Management
Summer 2010
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Instructor:
Office:
Phone:
e-mail:
Web Page:
Office Hours:
Dr. Dooyoung Shin
Morris Hall 255
(507) 389- 5343
dooyoung.shin@mnsu.edu
www.intech.mnsu.edu/shin
M, T, W, R: 8:15 – 9:15, or by appointment
e-book: Operations Management, William Stevenson,
McGraw-Hill/Irwin, 9-th ed. 2007 (See page 4 for details.)
[2] Lecture Notes: can be downloaded from the web page
 Course Objectives:
 Required Text:
[1]
Production and Operations Management (POM) focuses on the process of creating
products or services. It is concerned with the planning, controlling of all activities necessary
for the provision of the firm's product or service. The importance of POM to those who will
be future managers cannot be understated. It is important even to those who will not
actually be operations managers because the integrative nature of organizations makes it
essential that managers of other functions (e.g., finance, marketing, accounting, engineering,
and so forth) understand the effect that decisions in their areas will have on the provision of
the firm's major asset - namely, its product or service.
The main objective of this course is to acquaint general business students with the
concepts, models, techniques, and terminology that are now standard fare for those
responsible for the operations of manufacturing and service systems. Quantitative aspects
for solving problems in operations decision making will be moderately emphasized. A
POM computer software (MS Excel Templates in Student DVD) will also be used for
solving problems and cases.
 Learning Outcomes:
After completing this course, you are expected to understand:
1. The basic operations and production function of an organization involved in efficient
and effective generation and distribution of goods and services
2. The strategic importance of POM function
3. The management of quality: concepts, philosophy, tools and techniques
4. The improvement and measurement of productivity
5. Comparison and contrast of traditional planning and controlling methods with those
of Lean Production (Just-in-time) systems
6. Production planning and controlling mechanisms
7. Inventory management/Supply Chain Management
8. Operations system design such as assembly line layout and balancing
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9. New approaches and trends in manufacturing and service industries
 Guidelines:
1. The prerequisite is ECON 207. It is strongly recommended not to take this course unless you
completed the prerequisite.
2. There will be absolutely no make-up exams and quizzes. Late assignments and projects, if
any, will not be accepted.
3. There are 3 in-class quizzes and 3 exams including the final. There may be additional
assignments, bonus problems, projects, and/or unannounced quizzes. Weights on Quizzes
and Exams are as follows:
Points
Quiz 1/Exam 1
100
Quiz 2/Exam 2
100
Quiz 3/Exam 3
100
Total
300
4. Since so much material is covered in a short time period, it is very important to attend ALL
classes. Should you miss a class, it is your responsibility to determine what you have missed
and take appropriate actions. Class attendance will be checked frequently, and will be
reflected in your final grade.
5. All quizzes, exams and other write-ups will be retained by the instructor until the end of the
next semester. Exams and Quizzes will be available for your inspection at any of the office
hours.
6. Eliminate laptop computer distractions: You should only use your laptop computer during
class for class-related purposes. You should not use your laptop computer during class for any
other activities, including playing games, listening to music, downloading files, visiting websites
unrelated to class activities, doing e-mail unrelated to the class assignments, instant messaging
your friends, and so forth.
7. Final grades are given as described below:
Grade
A
B
C
D
F
Requirement (total points)
over 270
240 - 269
210 - 239
180 - 209
Below 180
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8. Students not admitted to the College of Business and who have taken 30 credits or more of
College of Business courses will be asked to produce a transcript for the instructor's
evaluation to ensure that the 30-credit rule is not violated. If the transcript reveals the student
has taken more than 30 College of Business credits without being admitted into the College of
Business, the student will be dropped from the class roster.
9. Any form of cheating will result in a grade of ‘F’ and can result in a possible ‘expulsion’ from
the university.
Note: Every attempt will be made to accommodate qualified students with disabilities. If you are a student
with a documented disability, please see me as early in the semester as possible to discuss the
necessary accommodations, and/or contact the Disability Services Office at (507) 389-2825(V) or
1-800-627-3529 (MRS/TTY)
Course Schedule
Topics
Related Chapters
Introduction to Operations
Management
Ch. 1
Productivity, Competitiveness, and
Operations Strategy
Ch. 2
Forecasting Customer Demand
Ch. 3
Product and Service Design
Ch. 4
Process Selection and Facility Layout
Ch. 6
Recommended Problems
1, 2, 3, 5, 6
2, 3, 4, 5, 7, 14, 20, 22, 23, 24, 26
2, 3, 5, 6
Quiz 1 and Exam 1
Strategic Capacity Planning
for Products and Services
Ch. 5
3, 5, 6, 7, 8
Location Planning and Analysis
Ch. 8
1, 2, 3, 4, 6, 9, 10
Management of Quality
Ch. 9
1, 2, 8
Statistical Quality Control and
Basic Tools
Ch. 10
Quiz 2 and Exam 2
Supply Chain Management
Ch. 11
3, 4, 6, 7, 8, 9
4
Inventory Management
Ch. 12
Lean Production
3, 4, 5, 6, 8, 10, 11, 15, 16
19, 20, 21, 22
Ch. 15
Quiz 3 and Exam 3
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