Job Description
Job Title
Community/Floating Support Worker
BANK WORKER
Location
Based in Carrick- but covers Antrim, Ballymena,
Cookstown, Magherafelt and Newtownabbey
Service / Department
Operations
Reporting to
Team Leader
Terms and Conditions
Hours
Various hours, as and when required with no guaranteed
Salary Range (FTE)
hours and no obligation to accept work.
Holidays (FTE)
£7.95 per hour
Employment Status
Accrued as per bank worker/annual leave policy
Probationary Period
Bank Worker
Service / Department Description
Community support Service and Floating Support Service.
The Community Mental Health Support Service provides one on one support to
individuals experiencing severe mental illness living in their own homes.
The service provides support, assistance and guidance to service users, enabling them
to carry out daily living activities whilst encouraging and supporting themto live
independently in the community.
Types of practical support provided include assistance with shopping and accessing
local amenities, budgeting, practical and emotional support.
MindWises core principles convey our commitment to ensure that all those who use our
services do so within the MindWise outcomes framework. This offers a Recovery
based, holistic approach to managing the adverse impacts of mental ill health and
support in achieving a better quality of life.
Job Purpose


To improve the lives of people experiencing severe mental health difficulties.
To encourage and support active participation of service users underpinned by
the Recovery model.
Updated:2.5.13
ID:
e.g. JD154FloatingSupport Worker BW
Duties
To:
 Work in partnership with the individual service user to develop recovery support
plans based on individual needs and strengths.
 Support the individual service user to implement their support plan based on the
MindWise outcomes framework.
 Support individuals to self manage and develop independent living skills.
 Supporting individuals potentially in a stressful situation, people in crisis and
individuals considering suicide or intending to harm themselves.
 Work in partnership with the Health Social Care Trust and related agencies to
deliver a programme of care that will meet the needs of the individual referred.
 Assist with general office administration.
 Participate in the monitoring requirements of the service by producing statistical
and written reports accurately and concisely.
 Work within the team around ongoing assessment and management of risk
 Contribute to the day to day financial recording (for example petty cash) and
monitoring of the service within MindWise financial regulations.
 Report any issues to your supervisor.
 Work as part of a team to constructively share views and suggestions to
improve the service.
 Ensure Volunteers receive appropriate supervision, guidance and support.
 Liaise with mental health professionals and other agencies on behalf of people
who use our services.
 Provide support and communication to carers and relatives when necessary.
 Undertake other duties appropriate to the grade as allocated by your Line
Manager.
Specific duties


Support the service user with living skills within their own home, for example,
cleaning and cooking.
Be registered with or eligible on appointment for registration with Northern
Ireland Social Care Council
Employees of MindWise are required to promote and support the vision, mission and
values of the organisation and:












Demonstrate efficient completion of all tasks allocated to them.
Carry out their duties and responsibilities in compliance with Health and Safety
Policies, Quality and Statutory Regulations.
Participate in attendance at all mandatory training.
Work in accordance with MindWise operational policies and procedures and
those of external regulators.
Ensure safeguarding of vulnerable adults and children.
Adhere to Equal Opportunities and the Equality and Diversity policies
throughout the course of the employment.
Ensure the ongoing confidence of all stakeholders including service users and
the public in MindWise service provision.
Comply with the MindWise Code of Conduct for Staff.
Act in accordance with the provisions of the Data Protection Act 1998.
Demonstrate their commitment to the Recovery ethos.
Work with basic computer packages for example, Microsoft Word, e-mail and
the internet.
Support the service to continually improve in line with internal recommendations
and plans and external regulatory requirements
(*This list of duties and responsibilities is not intended to be exhaustive and is subject to
review in light of changing circumstances and is not intended to be rigid and inflexible but
should be regarded as providing guidelines. Those in all job roles are expected to adopt
additional tasks when required; these tasks will be in keeping with the general profile of
the role).
MindWise does not permit smoking by staff and volunteers in work. MindWise will protect
staff, volunteers and others from passive smoking.
MindWise wishes to encourage applications from people with disabilities and commits to
interview all disabled applicants who meet the minimum criteria for a job vacancy and to
consider them on their abilities
Person Specification
REF
1
2.0
AREA
EDUCATION/ PROFESSIONAL QUALIFICATIONS
QCF Diploma Level 2 Health and Social Care (or
equivalent e.g. NVQ) or above
QCF Certificate Level 2 Health and Social Care (or
equivalent e.g. NVQ) or above
EXPERIENCE and KNOWLEDGE
 Must be able to demonstrate a minimum of 6
months experience of providing support to
people with a mental illness either in a paid or
voluntary position.
OR
 Demonstrate a minimum of 1 years experience
of providing support in a paid or voluntary
capacity in another care setting.


ESSENTIAL


(shortlisting)

(shortlisting)

(shortlisting)
Must be able to demonstrate a minimum of 12
months experience of providing support to
people with a mental illness either in a paid or
voluntary position.
OR
Demonstrate a minimum of 18 months
experience of providing support in in a paid or
voluntary capacity in another care setting.

(shortlisting)

Knowledge of the main mental health diagnoses
(interview)
Knowledge of working with people with a mental health
diagnosis
(interview)
Knowledge of working with multidisciplinary teams


(interview)
3
Must be able to demonstrate experience of working
with basic computer packages, the internet and emails.
COMPETENCIES
Able to demonstrate good written communication skills.

(interview)

(shortlisting)
Able to demonstrate good verbal communication skills.

(interview)
Ability to work on own initiative and as part of a team

(interview)
4
ADDITIONAL
The successful candidate will be required to undergo a
check via the Access(NI) Service and the Independent
Safeguarding Authority before commencement of
employment.
DESIRABLE


(interview)
4
VALUES & BEHAVIOURS
Ability to demonstrate alignment with MindWise’s core
values and organisational behaviours.
Be able to demonstrate reliability

(interview)

(interview)
Be able to demonstrate flexibility

(interview)
MindWise reserves the right to use the desirable criteria for short-listing.