MERCY HEALTH
POSITION DESCRIPTION
Medical Audio Typist / Transcriptionist
Casual
Core Mercy Values:
Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title:
Medical Audio Typist /
Transcriptionist
Employee name:
Entity/Group:
Mercy Hospital for Women
Date:
April 2011
Business Unit/Department:
Health Information
Services
Deputy Manager, Health
Information Services
Positions reporting to
this one:
Nil
Position reports to:
Position Purpose:
Qualifications:
Resource management:
Mercy Health
Manager, Health
Information Services
To assist in providing an optimal transcription service at Mercy Hospital for Women ensuring timely
transcribing of both inpatient and outpatient communications for further patient care. Form part of the
Mercy Health Health Information Service team in meeting service priorities and demands.
Minimum Year 12. Completion of a Medical Terminology course.
Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure:
N/A
Medical Audio Typist/Transcriptionist
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Personal Competencies required
Ability to work alone and as part of a team
Ability to use initiative and self motivated
Ability to be flexible and adapt to change
To be highly efficient and organized
 Sound communication and interpersonal skills
Key Result Areas
 Demonstrates and upholds the
Values and Mission of Mercy
Health.
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Job Competencies Required
High level of medical terminology knowledge
High level of medical typing experience
Excellent knowledge of computer and keyboard skills
A good understanding of a variety of computer software
packages such as Microsoft Office & e-mail
Previous hospital or administrative experience
Ability to liaise with all levels of clinical and non-clinical staff
Understanding of terminal digit filing or other filing systems
Knowledge of hospital patient administration systems
Key Activities
 Ensure the values of Mercy Health
are incorporated into daily work
practices for all staff.
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 Provision of transcription
service to clinicians
Mercy Health
 Outpatient letters, discharge
summaries and operation reports
are typed within 5 working days.
 Outpatient letters, discharge
summaries and operation reports
are produced according to hospital
standards on format and content.
 Outpatient letters, discharge
summaries and operation reports
contain minimal transcription errors
Standard Measures
Be compassionate and provide support to staff
and customers.
Consistently shows respect and values each
person’s dignity.
Seeks opportunities to be innovative for
improvement.
Communicates openly and honestly as an
effective team member.
 Type outpatient clinic letters, discharge
summaries, operation reports and other relevant
reports when dictated by clinicians.
 To provide relief within transcription services
when necessary and assisting colleagues to
achieve a high standard of accuracy.
 Type urgent letters or reports for medical staff
when necessary.
 Advise medical staff of the procedures and
requirements of the transcription service.
Medical Audio Typist/Transcriptionist
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Key Result Areas
 Transcription service Administration
 Transcription service – System
(IT)
Mercy Health
Key Activities
and are concise and accurate.
 All transcriptionists’ skills are kept
up to date.
 Signing, delivery and mailing of
typed letters
 Urgent dictation is typed as a
priority.
 All new doctors are assigned a code
on commencement.
Standard Measures
 Deliver/Collect the appropriate folder of medical
records for dictation and letters requiring
signature to the Outpatient Dictation area prior
to/following each clinic session.
 Prepare signed letters for mailing.
 Ensure a copy of each letter is filed into the
medical record.
 Undertakes other appropriate administrative
tasks as required. E.g: photocopying, faxing,
etc.
 Updating doctors’ lists and titles and creating
new folders for medical staff.
 Communication with external sources to ensure
data is accurate.
 Use the Dictation system to assign and prioritise
dictated work.
 Use the Dictation system to assign codes to new
doctors.
 Update the medical record tracking system for
records requiring correspondence and file and
loose paperwork in the appropriate section of
the medical record.
 Use of online databases to locate GP details
 Use of internet search engines for work related
purposes.
 Use of CPF (Clinical Patient Folder) for
diagnostic reports relating to patients.
Medical Audio Typist/Transcriptionist
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Key Result Areas
 Provide assistance to the
Deputy Manager and Manager,
HIS.
Key Activities
 Department objectives are met
within required timeframes.
Standard Measures
 Undertakes appropriate duties, as directed by
Deputy Manager and/or Manager, HIS
 Supports Deputy Manager and Manager, HIS in
achieving department objectives.
 Takes reasonable care to
protect the health and safety of
themselves, fellow staff and
others in the workplace.
 Complete incident reports.
 Elect and support health and safety
representatives.
 Contribute to risk assessments.
 Participate in training and meetings
regarding safety.
 Reports hazards, near misses and injuries
immediately.
 Uses personal protective equipment.
 Comply with risk management policies and
procedures and instruction.
 Attend all safety meetings and training sessions.
Employee’s
Signature:
Date:
Print Name:
Line Manager
Signature:
Date:
Print Name:
Mercy Health
Medical Audio Typist/Transcriptionist
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