INTRODUCTION
The mission of Kent State University is to prepare students for responsible citizenship and
productive careers, broaden intellectual perspectives and foster ethical and humanitarian
values. Our faculty and staff are engaged in teaching, research, creative expression, service
and partnerships that address the needs of a complex and changing world. Kent State's eightcampus network, anchored by the largest residential campus in the region, serves as a key
resource for economic, social, cultural and technological advancement. Kent State is a
supportive and inclusive learning community devoted to teaching excellence and academic
freedom. By discovering and sharing knowledge in a broad array of graduate and
undergraduate programs, Kent State University meets the dynamic needs of a global society.
The mission of the Student Accessibility Services (SAS) office is to provide assistance to
students with varying degrees and types of disabilities in order to maximize educational
opportunity and academic potential. The office seeks to ensure that students with disabilities
receive support services and accommodations in order to give them equal access to KSU
programs and events. Students seeking services must provide documentation of their specific
disability. Although a student may be eligible for services, specific accommodations are not
extended by SAS unless they are requested.
With the passage of The Rehabilitation Act of 1973 and The Americans with Disabilities Act of
1990 (ADA), more and more people with disabilities have the opportunity to reach their
educational and career goals. These federal laws require that institutions such as KSU not
discriminate against persons with disabilities in their services or through employment. Nondiscrimination mandates in employment also exist for state and local government entities (ADA
Title II) and private businesses (ADA Title I). These protections under federal law provide a
clear incentive for persons with disabilities to pursue a college education. It is important to
remember that accommodations are provided for the purpose of equalizing opportunity, and not
to give the student with a disability an advantage over other students.
Many faculty at KSU have had students with disabilities in their classrooms. We want to
emphasize that KSU has a very good track record in providing reasonable accommodations to
students with disabilities, and you, as faculty members, are to be commended. This handbook
is being updated primarily to keep the information current. Early sections highlight the process
of accommodating students, and clarify the roles played by students, the Student Accessibility
Services (SAS) office, and faculty. Sections are included on people with specific disabilities and
the types of issues and accommodations unique to their needs.
We hope that this handbook will give you some general guidelines for working with any student
who learns differently or requires some kind of accommodation in order to achieve his or her
potential. The staff at Student Accessibility Services is also interested in coming to your
departments to answer your questions and/or make presentations. We hope you will call on us.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
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DISABILITY-RELATED LEGISLATION
AND FACULTY IMPACT
The following are federal and state laws, which require that institutions like KSU do not
discriminate against persons with disabilities in either the delivery of services or in employment.
These laws are designed to provide persons with disabilities an equal opportunity to succeed—
not an advantage over students without disabilities.
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Title II of the Americans with Disabilities Act (ADA) provides that “No qualified individual
with a disability shall, by reason of such disability, be excluded from participation in or be
denied the benefits of the services, programs, or activities of a public entity, or be subjected
to discrimination by any such entity.” This is federal civil rights legislation. The major
impact on faculty and staff is that if accommodations determined appropriate to prevent
discrimination based on disability are not implemented, students have recourse through
federal agencies as well as the court system.
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Section 504 of the Rehabilitation Act of 1973 provides that “No otherwise qualified
individual with a disability in the United States, as defined in section 706 (20) of this title,
shall, solely by reason of his or her disability, be excluded from the participation in, be
denied the benefits or, or be subjected to discrimination under any program or activity
receiving Federal financial assistance.” Again this is federal civil rights legislation. The
Rehabilitation Act impacts recipients of federal funds. In addition to the impact described
above for the ADA, institutions risk loss of federal funds.
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The Family Educational Rights and Privacy Act (FERPA) provides for “…the privacy of
student education records…Generally, schools must have written permission from
the…eligible student in order to release any information from a student's education record.”
Faculty need to be aware that unless there is a demonstrated need to know disability
information they should not share information about the disability with others. In seeking
advice from a department chair or others within the academic department on
implementation of accommodations, it may be necessary to disclose information specific to
a student with a disability. In general it is best to seek advice from within the academic
department without sharing names.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-2-
GENERAL CONSIDERATIONS
Confidentiality
Under FERPA, the Family Educational Rights and Privacy Act, student records and the
information contained within them are confidential, to be shared with others only when there is
a demonstrated need. This means that whatever you know or have read about a student’s
disability, you should not share in any way either intentionally or unintentionally with other
faculty, students, staff, and administrators. This includes the context of recommendations for
graduate schools, scholarships, and jobs.
Focus on Abilities
A major barrier to success for students with disabilities is the tendency of others to focus on
their disabilities instead of their abilities—what they cannot do versus what they can do.
Approach accommodating a student who has a disability with the attitude that he or she has the
ability to do the work, but simply needs to accomplish some things in a manner that is different
from the traditional way. Viewing the student as pitiable or incapable reinforces the belief some
have that students with disabilities are “not college material.”
An example from “Think Ability: the President's Committee on Employment of People with
Disabilities, Educational Kit” (1999) surmises that a lawyer is effective if he or she has a solid
grasp of law and can present a complete case before a jury or judge; that the lawyer accesses
law books through braille because he or she is blind is immaterial to the outcome. Therefore,
the key is to focus on the effective use of the student’s own unique abilities and skills for
classroom success.
Empowering Students
It is the goal of office of Student Accessibility Services (SAS) to empower students with
disabilities to take charge of their lives through becoming more knowledgeable and skilled in
expressing their needs, preferences, and desires. The University of Washington conducted
research with young people and adults with disabilities and came up with seven (7)
empowering strategies.
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Define success for self.
Set personal, academic, and career goals with realistic, but high expectations.
Understand one’s own abilities and disabilities and play to the strengths.
Develop strategies to meet self-defined goals.
Use technology as an empowering tool.
Persevere while working hard; yet also be flexible.
Develop a support network of family, friends, and instructors.
In addition, SAS encourages students to do the following:
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Learn their legal rights and responsibilities.
Understand what accommodations will best enable them to succeed both in school and
on the job.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
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Communicate their needs effectively.
Become successful self-advocates.
By referring students with disabilities to Counseling & Career Planning Services and
encouraging participation in cooperative education, departmental internships, work-study,
community practicum and jobs, faculty can be instrumental in empowering these students to
realize their professional goals.
Students as Experts on Their Disability Needs
There is a wide diversity among people within a given disability type, and a wide range of
previous experiences that people have had in accommodating their disabilities. It is important to
keep in mind that two people with the same disability may require different accommodations.
For example, one student who is deaf may request an interpreter for exams, and another may
not. Similarly, one student with low vision may request exams and handouts in large print,
while another may be able to read the small print using a magnification device.
Many students are comfortable with their disabilities and very familiar with the accommodation
process that works for them. Those who have limited experience with what accommodations
they need to succeed in your class may be, for example, freshmen, students whose disabilities
are recent or have changed over time, and students who are taking a certain type of class for
the first time, such as a computer class or lab science.
Not all students will feel at ease initiating the arrangements needed for appropriate
accommodations. There are a number of reasons why students become apprehensive within
this process. Some of these may include: drawing attention to their differences, acquiring
labels that stigmatize, experiencing negative reactions in the past, asking for accommodations
others may perceive as unfair, lacking confidence in approaching those in power, and/or having
never been required to assess their own needs and initiate required action(s).
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-4-
EXAM POLICIES
Exam Accommodation Arrangements for Faculty
Student Accessibility Services (SAS) coordinates the provision of appropriate academic
accommodations to students with disabilities. Alternative test administration allows you,
as the professor, to evaluate the student with a disability on the same basis as a nondisabled student. The purpose is to allow the student to demonstrate his or her
knowledge and serves to de-emphasize the limitations of his or her disability.
If a student needs only extended time or limited assistance (e.g. completing a machinescored answer form), the academic department is strongly encouraged to provide the
service. If the student chooses to take his or her exam in the classroom it is very
important for you to provide any necessary accommodations (i.e. extended
time, reduced distraction environment, etc). For example, you may need to find a
reduced distraction environment (i.e. your office, an empty classroom, etc.) for a student
or you may need to make scheduling arrangements in order to provide extended test
time. In some cases, you may need to discuss taking the exam at a more convenient
time in which you, as the professor, are available to answer any questions the student
may have during the exam. The office of Student Accessibility Services is available to
help with more difficult accommodations, i.e. brailed materials, adaptive technology, etc.
Exam Accommodation Arrangements for Students
Students who choose to take his or her exam in the SAS office are required to schedule
the exam 3 business days in advance. This allows the SAS staff to prepare any
necessary accommodations (i.e. brailled material, room placement, etc). Students are
also advised to let you know in advance of where the student will take his or her exam. If
a student chooses to take his or her exam in the SAS office you are responsible for
sending a copy of the exam, including all instructions, to our office. This can be done
through three different methods:
1. Electronic Format – send exam through secure email at
sds_exams@kent.edu. Electronic format is the preferred method of
delivery due to the clarity of text and ease of providing necessary
accommodations (i.e. enlarged exams, Brailed materials, etc.)
2. Fax – send exam through departmental fax at 330-672-3763 (2-3763 oncampus)
3. Hand-Deliver Exam – deliver exam directly to the SAS office located on
the lower level of the DeWeese Center.
* NOTE: The SAS office assumes responsibility for the security of the exam
once it is received. To ensure the security of exams, the SAS office requests
the test NOT be sent through campus mail.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-5-
Essential Information to Include when Sending Exams to SAS
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Your name
Student’s name
Course title and class meeting days and times
Course department
Any special instructions for the student (i.e., use of a calculator, open book/notes,
etc.).
The latest date and time the student is permitted to take the exam. This will assist
us in making sure the student schedules his or her exam appropriately. If the
student does not take the exam by the date and time specified, the exam will be
automatically delivered to your department
Whether you prefer the exam delivered back to your department, or if you will pick
the exam up at the SAS office
Self-Disclosure
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The student with a disability should identify himself or herself to you during the first
week of the semester, unless he or she registers with the SAS office during the
semester
The student should hand-deliver an Accommodation Letter to you during the first two
weeks of the semester. This letter, prepared by an SAS staff member, will verify that
the student is entitled to specific testing accommodations (e.g. extended test time.)
You are urged to consult with the SAS office if you wish to verify the student’s needs
or to discuss the accommodations.
You are not obligated to accommodate a student until you receive an
accommodation letter from the student.
Three Day Scheduling Policy
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The student is responsible for contacting SAS at least three business days in
advance to schedule an exam.
The student is also responsible to tell you where he or she will his or her exam.
If the student chooses to take his or her exam at the SAS office every effort will be
made to arrange test proctoring on the same day and as close as possible to the
time the rest of the class is scheduled to take the exam. However, the appointment
times depend on availability of proctors and SAS staff.
Exam Date & Time
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All students utilizing the test proctoring service through the SAS office will be
expected to take their tests at the same time as other class members.
The student must schedule his or her exams during the hours the SAS office is in
operation (M,R: 8am-7pm; T,W,F: 8am-5pm during the academic year, M-F during
University breaks and summer sessions)
Any student who needs to take their test at a time and date other than when the
class is taking the exam must obtain your permission and SAS requires proof of the
permission before the student takes his or her exam.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-6-
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If the student fails to complete his or her exam at the scheduled time and/or provide
proof of your permission to take it at another time, the test will be returned to your
department.
NOTE: Due to the increased need for testing service, the SAS staff may need to
schedule a student’s exam appointment at a different date and time than when the class
is taking the exam. If this situation arises, you will be notified by the SAS office.
Exam Delivery
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If you choose to have your student’s exam delivered, it will be delivered to your
department
A receipt must be signed by a staff member in your department upon delivery.
Usually the receipt is signed by the secretary or receptionist in your department and
the exam is placed in your mailbox
We ask that you allow a minimum of 48 business hours for delivery of your exam. If
you need your exam immediately, please plan to pick up the exam yourself in the
SAS office located on the lower level of the DeWeese Center (hours of operation: M,
R, 8 a.m. – 7 p.m., T, W, F 8 a.m. – 5 p.m. during the academic year, M-F 8 a.m. –
5 p.m. during University breaks and summer sessions)
Exam Proctor
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Due of the complexity of some academic subjects such as foreign languages,
advanced mathematics, accounting and computer science, the department may be
expected to provide a proctor. A Graduate Assistant familiar with the subject
being tested would be an appropriate proctor in these situations.
American Sign Language
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American Sign Language may be the primary language for some students who are
deaf or hearing-impaired. Hence the grammatical subtleties of their “secondary
language”, English, may pose problems in addition to slowing their reading speed.
If the test is in written format, SAS can provide a sign language interpreter who
reads and translates the questions to the student in sign language. If the method of
evaluation is oral, the interpreter can reverse this translation process for the student.
If the student who is deaf or hearing-impaired needs either of these alternative test
administrations, please follow the general procedures for the SAS test proctoring
service or contact SAS for details.
Cheating & Plagiarism
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Any incidents of improper test taking, as defined by the University’s Policy on
Student Cheating and Plagiarism, will be handled as if they occurred in the
classroom.
If cheating is evident, the SAS proctor will stop the exam immediately, and the exam
will be returned to you with a written explanation of what occurred.
It is expected that you will hold the student accountable for his or her inappropriate
action.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-7-
SAS Exam Policy Myths
A student can receive accommodations without turning in an Accommodation
Letter. A student must provide a copy of their accommodation letter from SAS to you in
order to have access to accommodations. If a student does not give you a letter from
SAS you are only obligated to provide very obvious accommodations based on
observation – otherwise you can require him or her to come to SAS. An example of an
obvious need would be an alternative form of testing for someone who is clearly blind.
Accommodation letters are not retroactive.
SAS denies a student exam accommodations if they do not schedule three
business days in advance. SAS rarely denies a student testing accommodations
unless the student is taking advantage of the three-day scheduling policy on a repeated
basis. A student can schedule without following the three-day scheduling policy due to
extenuating circumstances.
SAS denies a student exam accommodations due to limited resources (CCTV,
room alone, etc.). If SAS is unable to accommodate a student, SAS will contact both
you and the student to make arrangements for the student to take the exam a time that
accommodations are available.
A student can take an exam whenever he or she wants. Every student is required to
take his or her exam at the same time as the class unless the student has a valid
scheduling conflict (i.e. the SAS office is closed at exam time, class immediately
following exam, etc.). If a student needs to take an exam at a different time, the student
must have your written permission.
Exams are not secure after being sent to the SAS office. SAS is very strict about
maintaining the integrity of your exam. SAS only uses confidential envelopes to
transport exams and returns any extra tests to you. If an exam is copied for any reason
(i.e. translating it into Braille, enlarging, etc.), all copies are either shredded or delivered
back to you. Please let SAS know if you have any concerns about the security of your
exams.
*NOTE: The SAS office assumes responsibility for the security of the exam once it is
received. To ensure the security of exams, the SAS office requests the test NOT be sent
through campus mail.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-8-
Accommodation Examples
The SAS office will determine accommodations as mandated under federal law. Please
remember that student needs are highly individualized and what works for one student with a
particular disability may not be effective for another student with the same disability. Examples
of accommodations are numerous. Below is a list of some common accommodations.
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Priority registration
Extended time for exams
Reduced distraction environment for exams
Large print exams
Braille exams
Oral testing
Interpreters
Transcribers
Lab assistant
Notetakers
Copies of overheads and PowerPoint
Taping lectures
E-text
Accessible room and/or desk
Scribe service
Calculator
Testing Accommodations Defined
Extended Test Time
o Multiple Choice Exams: Time and a half (50% more time): i.e. 75 minutes for
a 50 minute class
o Essay & Math Exams: Double time (100% more time): i.e. 100 for a 50
minute class
Reduced Distraction Environment
o Testing location with the least amount of distraction possible
o If you cannot accommodate a student, SAS is available as an exam site
Large Print Tests
o A student is entitled to have his or her test printed in a specific font size
depending upon need (font size included in accommodation letter)
o If the student chooses to take his or her exam in the SAS office, we strongly
prefer to receive these exams a minimum of 48 hours in advance in order to
ensure timely enlargement
o SAS all prefers to have these exams e-mailed in order to expedite the
enlargement process (sds_exams@kent.edu)
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
-9-
Braille Exams
o SAS is available to braille exams and materials for a student once the text is
in a digital format
o SAS strongly prefers to receive exams that need brailled a minimum of 48
hours in advance
o SAS also prefers to have exams that need brailled sent through e-mail to
expedite the braille process (sds_exams@kent.edu)
Auditory Exam
o A student is entitled to have either a live reader or tape recorded version of
an exam
o Live readers read only what is written on the exam
o Clarification of the meaning of vocabulary and questions intrinsic to course
material require your permission
Notetakers
o If needed, you will be contacted via fax to your corresponding department
with a written letter requesting you to announce the need for a notetaker (for
an example of this letter please refer to Appendix E).
o SAS covers all expenses incurred by the notetaker
Tape Record Class Lecture
o Students provide their own tape recorder, tapes, batteries, etc
o If you have concerns, please refer to the Tape Recording Student Agreement
Form located in Appendix F
Word Processor for Exams
o Student is entitled to use a word processor for completing essay exams
o SAS ensures the student does not have access to the internet or other
inappropriate computer programs
Calculator for Exams
o Student is entitled to use a simple calculator for math calculation (for classes
other than Math Foundations I / Math 10004)
Scribe
o Student is entitled to a scribe for written portions of an exam
o Scribes write exactly what student dictates
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 10 -
THE ACCOMMODATION PROCESS
There are four main steps to the accommodation process. They start with the student
completing an intake and registering with the Student Accessibility Services office. Second,
documentation of disability is reviewed and eligibility for services is determined. The third step
involves the instructor and the student meeting to discuss the specific accommodation needs.
And finally, students and instructors should periodically review the accommodations to ensure
that they are effective. It is important throughout this process for the student, SAS, faculty, and
staff to work together as a team.
STEP 1:
Student Completes the SAS Intake
The intake process involves students disclosing their disabilities and then working together with
SAS to identify their accommodation needs. Identifying accommodation needs is an
individualized process based on the student’s documentation and educational experiences.
Most students come to the Student Accessibility Services office after being referred by an
instructor, a rehabilitation counselor, a high school teacher, or another individual receiving
services.
During the intake, students are informed about an accommodation letter to faculty that they
may pick up from SAS and deliver to you at the beginning of each semester. This letter is not
meant to be an all-encompassing document that gives you all the answers, but it does identify
the accommodations determined to be necessary, verify the person has a documented
disability, and open the door for further discussion.
If a student does not give you a letter from SAS you are only obligated to provide very obvious
accommodations based on observation—otherwise you can require him or her to come to SAS.
An example of an obvious need would be an alternative form of testing for someone who is
clearly blind. If a student does not have a letter from SAS, and you are not certain how to
proceed with accommodations, please contact us.
In the intake process we strongly urge students to practice an assertive, reasonable approach
to communicating their needs to faculty. We also promote SAS as an important resource for
faculty and students as we work together to achieve a positive outcome.
STEP 2:
Documentation Review by SAS
Students are responsible for providing documentation of their disabilities to SAS. Sometimes
they bring it with them to the intake appointment, but more often SAS facilitates the process of
getting their documentation by sending a signed consent form to the diagnosing and/or treating
professionals. Once SAS has the documentation, it is reviewed by a professional staff member
to determine whether it
supports the accommodation requests. Students are considered eligible at this point for the
requested services that are supported by documentation. If documentation is insufficient to
support all accommodation requests, a SAS staff member notifies the student, who may wish to
provide additional information.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 11 -
STEP 3:
Student and Faculty Meet to Discuss Issues
We encourage students to approach you either before classes begin or within the first few days
of the semester with their accommodation letters. The accommodations listed on these letters
have been approved as necessary to achieve equal access as required by law.
Scheduling an appointment to discuss accommodations during your office hours or at some
mutually convenient time eliminates the feeling of being rushed or caught by surprise, and the
possibility of being surrounded by other students wanting your attention before or after class. It
also ensures privacy and less distraction, as well as a more comfortable working rapport. We
strongly emphasize the need for your commitment to confidentiality regarding any information
students disclose to you personally, information gained through your contacts with SAS, or any
other information about a student's disability you might have.
In your discussions with students, feel free to ask for more information than you see in the SAS
accommodation letter to faculty. You should feel comfortable asking questions related to the
need for accommodations requested, but be careful not to appear to question that there is a
need. Also, when a student discloses the type of disability, you may want to ask for more
information about the specific disability (e.g., "Can you explain to me what exactly a learning
disability is since I don't have much experience in this area?"). However, some students choose
not to disclose the type of disability, and that is their right unless there is a real need to know.
Though the information would ideally come from the student, if you would like more information
than the student provides consider contacting SAS. Most students give us permission to
discuss their disabilities and accommodations with you.
If the student has not given you enough information to respond to his or her requests
encourage the student to meet with you again. Then probe, ask questions, and try to make the
student comfortable enough to provide as much helpful information as possible. Again, if these
efforts are not successful, you or the student should contact SAS. For many students, wellexecuted accommodations mean the difference between success and failure. Help us teach the
student simply by being inquisitive and by communicating that it is okay to ask for an
accommodation. When we all work together to solve problems, a solution is not far away.
Finally, work out any logistical arrangements (e.g., where the tests will be taken when extended
time and a reduced distraction environment are needed). Consider using a written record of
your meeting. You can use the accommodation letter, adding your own notes about logistics,
and giving a copy to the student.
STEP 4:
Implementation and Periodic Review of Accommodations
Throughout the semester, you and the student should meet to discuss whether the
accommodations are adequate or need revision. There is no single formula that works for
everyone, and sometimes trial and error using a variety of accommodations is necessary. This
is especially true for students who have never had experience using accommodations. Also,
sometimes what both of you thought would work turns out not to be adequate. For example,
the reduced distraction environment room has unanticipated distractions. Other unanticipated
issues may arise. Periodic review can serve to identify alternatives and to get the issues
resolved quickly.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 12 -
The Team: Student, SAS, and Faculty
It is best to approach the issues of accommodating students with disabilities as a team. You,
the students, and SAS all have the same goal—to enable students to participate and compete
equally in the classroom. Each of us has areas of expertise to contribute. We want to assist
and support you and our students who have disabilities.
If you have experienced success in working with students who have disabilities, please
consider acting as a mentor for other faculty in your department. We will assist you in this in
any way we can. The more people we have to help disseminate techniques, approaches, and
success stories, the better for all students with disabilities. If you have an interest in sharing
your experience with others by giving a short presentation in our faculty training sessions,
please contact SAS.
Student Responsibilities
Students with disabilities are not required by law to identify themselves to Kent State University
and SAS, or to provide documentation of a disability. However, if a student desires
accommodations (particularly such things as extended time on exams), the student is obligated
to complete necessary forms and provide disability documentation to support accommodation
requests. It is reasonable for you to expect the student who states he or she has a disability
either to have already gone to SAS, or to go to SAS at your suggestion, before
accommodations are provided. Again, the exception is when a disability and the need for a
specific accommodation are very obvious based on your observations.
The student is responsible for letting his or her accommodation needs be known. Since the
type of requirements, lecture styles, and exams will vary, the student must find out what your
course requires, what activities are planned, and any other information that may be relevant.
This is not necessarily resolved in one conversation. A student's needs may vary over time, the
student may be learning what his or her needs are through a process of trial and error, or the
nature of the assignments/exams may require that adjustments be made throughout the
semester. The student should keep communicating with you throughout the semester to give
you feedback.
SAS Responsibilities
Student Accessibility Services staff are here as resources to you as faculty, as well as to
students. If you have any concerns that cannot be resolved through discussion with the
student, again, please contact us.
We are available for consultation or to meet with you and the student to come up with
satisfactory options. Sometimes finding solutions involves talking through the difficulties and
possibly generating some creative solutions not yet tried. SAS assists students in facilitating
accommodations if they do not feel they have been successful themselves. Sometimes, if a
student is new and unsure of how to express his or her needs, we will make an initial
appointment with you and the student to discuss accommodations. If you would like more
information about disability issues, we can either provide it or guide you to some resources.
In addition, SAS hires and schedules interpreters and transcribers for students who are deaf or
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 13 -
hard of hearing. We are also responsible for providing textbooks and other course materials in
alternate formats, such as on tape or in digital format for students who have impaired vision or
learning disabilities. Another service we provide is to hire individuals to assist students in labs.
We are also available to assist with registration, counseling, and other support services to
students with disabilities at SAS.
We periodically conduct campus-wide faculty and staff training. If you have any special
requests or an immediate need for training in your department, call us to discuss arrangements.
Faculty Responsibilities
Include this required statement on each syllabus (see Appendix D)
University policy 3342-3-01.3 requires that students with disabilities be provided
reasonable accommodations to ensure their equal access to course content. If you
have a documented disability and require accommodations, please contact the
instructor at the beginning of the semester to make arrangements for necessary
classroom adjustments. Please note, you must first verify your eligibility for these
through Student Accessibility Services (contact 330-672-3391 or visit
www.kent.edu/sas for more information on registration procedures).
It will also help if you make a brief announcement or read this statement out loud the first day of
class. This will show students who may be apprehensive that you are aware needs may exist
and that you are approachable.
Advise students
As an advisor to students in your department, you may have had questions or concerns
about whether accommodating students in class might make them less competitive in
the job market. The Americans with Disabilities Act does provide for reasonable
accommodations in private and public employment. Often, however, the kinds of
accommodations required in the academic environment, such as testing modifications,
are not necessary in employment since testing is not a common aspect of most jobs.
Assume that your students with disabilities are here to prepare for a career. Please
contact the office of Student Accessibility Services if you want to discuss specific issues,
or if you want to set up a meeting to discuss career options. We may want to invite a
career planning specialist and/or rehabilitation professional to meet with you, the
student, and SAS staff.
Respond to reasonable requests
Faculty are required by federal law to provide reasonable accommodations. This is a
fairly vague term, and if you are unsure whether something a student is requesting is
reasonable, contact SAS for consultation. Anything that is requested through our letter
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 14 -
indicates that we have reviewed the documentation and consider these
accommodations reasonable.
An example of a reasonable request would be a student with a learning disability and
attention deficit disorder requesting:



extended time on exams;
to take tests orally or to have them read onto cassette tape;
a low distraction room.
An example of an unreasonable request would be a student with any type of disability
requesting that:

he or she not be required to turn in written assignments because he or she
cannot physically perform the task of handwriting.
If the student does not offer any reasonable alternatives to this request and you are not
sure how to find a resolution, it is best to contact SAS for assistance. These examples
illustrate the fact that our goal is not to change the requirements of your course. Our
goal is to enable the individual with a disability to meet those requirements in such a
way that does not have the effect of discrimination based on disability. When this does
not appear possible to you or the student, we would like to work with you to find an
option that works for both parties.
Test what you want to test, not the disability (a rationale)
The rationale for providing test accommodations is that it would be discriminatory to
administer any test in such a fashion that would "test the disability" instead of testing
knowledge or skills you expect your students to have acquired. When a disability
prevents the student from demonstrating to you what he or she knows, an
accommodation is necessary.
One example is a student with a mobility impairment that causes him or her to write
slower. If the test is collected with all the others and the student has only completed half
of the test, the student fails the test without having the opportunity to demonstrate
knowledge or skills tested on the second half. The instructor has "tested the disability,"
or assessed the student's writing speed rather than what the exam was designed to
assess. The same thing occurs when a student with a learning disability (a processing
disorder) is not given adequate time to process questions and answers.
Testing arrangements
Students have the choice to take their exams in either the classroom or in the office of
Student Accessibility Services. If the student chooses to take his or her exam in the
classroom it is important for you to provide any necessary accommodations, i.e.
extended time, reduced distraction environment, etc. This also means you may need to
find a separate testing room for the student to finish the exam and/or discuss with the
student the possibility of taking the exam at a more convenient time where you are
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 15 -
available for any questions the student may have during the exam. The office of
Student Accessibility Services is available to help with more difficult accommodations,
i.e. Brailled materials.
Students who choose to take his or her exam in the SAS office are required to schedule
the exam 3 business days in advance in order for our staff to prepare any necessary
accommodations. Students are also advised to let you know in advance of where he or
she will take his or her exam. If a student chooses to take his or her exam in the SAS
office you, as the professor, would need to send a copy of the exam in advance to our
office either through electronic format (sds_exams@kent.edu), fax (330-672-3763) or by
hand delivering it. The SAS office assumes responsibility for the security of the exam
once it is received. To ensure the security of exams, the SAS office requests the test
NOT be sent through campus mail.
Send exams to SAS office in a prompt manner, if necessary
If a student chooses to take his or her exam in the SAS office you, as the professor,
need to send a copy of the exam to our office in advance. This can be done through
three different methods:
1. Electronic Format – send exam through secure email at
sds_exams@kent.edu. Electronic format is the preferred method of
delivery due to the clarity of text and ease of providing necessary
accommodations (i.e. enlarged exams, Brailed materials, etc.)
2. Fax – send exam through departmental fax at 330-672-3763 (2-3763 oncampus)
3. Hand-Deliver Exam – deliver exam directly to the SAS office located on
the lower level of the DeWeese Center.
* NOTE: The SAS office assumes responsibility for the security of the exam
once it is received. To ensure the security of exams, the SAS office requests
the test NOT be sent through campus mail.
The SAS office also strongly prefers the exam be sent to our office a minimum of 24
hours in advance of the scheduled exam time. This ensures the SAS staff will be able
to provide any necessary accommodations for the student (i.e. brailled materials,
enlarged font, etc.).
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 16 -
POLICIES
Syllabus Statement
The Provost requires that all faculty place the approved disability accommodation
statement on each syllabus. For those who prefer to copy and paste, it is online at
http://www.registrars.kent.edu/disability/FacultyStaff/SyllabusStatement.htm
While it is the policy and practice that students get accommodations approved through
documenting their disabilities in SAS, some students may approach you directly. They may
give you copies of their documentation, or just ask you for accommodations and not provide
you with any documentation. Please send those students to SAS. It helps the institution in
meeting its legal obligations if our approach is consistent, and when one instructor provides an
accommodation that another instructor does not, we are creating a potential legal problem.
However, when you can clearly see that a student needs an accommodation you may be
legally obligated to provide it even in the absence of a SAS letter or a request from the student
(courts have been divided on this issue). For example, if a student clearly takes longer to write
because of a visible physical disability, it might be helpful to approach the student before the
day of the exam and ask if he or she will need extra time, then make those arrangements if
necessary. If a student is clearly blind but doesn’t ask for exams in a format other than print,
consider asking the student ahead of time whether he or she needs a braille copy of the exam
and a way to record the answers, or if an oral exam might be appropriate. Again, we ask you to
send these students to us, but when the disability and need for a specific accommodation is
very obvious, don’t withhold the accommodation in the meantime.
FREQUENTLY ASKED QUESTIONS
Am I obligated to comply with a student’s request for accommodations?
According to the Americans with Disabilities Act of 1990 and the Rehabilitation Act of
1973, you are required to provide requested accommodations if the student has a
documented disability. Most students with a disability are registered with the office of
Student Accessibility Services (SAS). However, there will be students who will ask for
accommodations who are not registered with the office of Student Accessibility Services
(SAS). If their disability is clearly visible and the accommodation request is reasonable,
providing the accommodation is appropriate. We ask that you encourage students to
register with our office so that we can provide a more consistent institutional response to
student requests, and so the student can take advantage of other campus services.
When do I refer a student to the office of Student Accessibility Services (SAS)?
Referrals to our office come from faculty, staff, and other students. In general, if a
student discusses a disability and its impact academically, and if the student has not
already registered with SAS, refer him or her to us. If, for example, a student requests
accommodations but does not provide you with a letter from our office and the disability
is not clearly visible, you should refer him or her to our office to apply for services. You
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 17 -
might let the student know that it is important for our office to have supporting
documentation of the disability so that we can determine and provide appropriate
services. Another example might be a student that tells you that he or she thinks he or
she has a learning disability but is not asking you to do anything. Let the student know
about our office and explain that our office can refer students for appropriate diagnostic
testing.
What is the process that the student must go through to get services from SAS?
A student must first come into our office and register. This registration process includes
an intake in which a student and Accessibility Coordinator/Specialist discuss the
disability as it relates to the academic environment. Students must provide current
documentation of their disabilities. It is our office’s job to determine whether or not that
student is eligible to receive the requested accommodations based on this
documentation. If the documentation does not support a requested accommodation, the
service is denied until supporting documentation can be provided. Once a student is
eligible for services, he or she receives an explanation of how the accommodation
process works, including detailed information on how to request accommodations.
Students are then asked to come into the SAS office to pick up their accommodation
letters, which they will later deliver to their instructors. We tell students that these letters
are a communication tool between the student and the instructor, and that it is important
to talk with their instructors about their accommodations needs. If the accommodations
are not working for a student, it is the student’s responsibility to talk about it with the
instructor or come back to our office to discuss his or her concerns.
What are the student’s responsibilities?
First, it is the student’s responsibility to come to our office and register. Unless the need
for an accommodation is very evident based on observation, we are not legally
responsible for providing accommodations based on a disability to students who do not
register with our office and provide documentation. Second, students are responsible
for getting accommodation letters each semester and giving them to their instructors.
SAS does not send out letters to faculty—letters are delivered to you by the students.
We encourage students to become their own self-advocates and learn ways to talk
about their disabilities and accommodation needs. Lastly, it is the students’
responsibility to update our office if they have issues or concerns.
What are my responsibilities as an instructor?
The responsibilities of an instructor extend into two main areas. The first area involves
the actual provision of accommodations to a student. After the student communicates
his or her accommodation need through the SAS accommodation letter, the instructor
must then ensure that the accommodation takes place. For example, if a student
requests extended time for exams, the student and instructor will work together to
schedule the exam. The instructor will then need to make arrangements by either
providing the extended time him or herself or finding someone else within the
department to administer the exam. Students may choose to take his or her exam at
the SAS office, in which case our office will provide any necessary accommodations. If
a student chooses to take his or her exam in the SAS office it is your responsibility, as
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 18 -
the professor, to send the exam to our office. This can be done through three different
methods:
1. Electronic Format – send exam through secure email at
sds_exams@kent.edu. Electronic format is the preferred method of delivery
due to the clarity of text and ease of providing necessary accommodations
(i.e. enlarged exams, Brailed materials, etc.)
2. Fax – send exam through departmental fax at 330-672-3763 (2-3763 oncampus)
3. Hand-Deliver Exam – deliver exam directly to the SAS office located on the
lower level of the DeWeese Center.
* NOTE: The SAS office assumes responsibility for the security of the exam
once it is received. To ensure the security of exams, the SAS office requests the
test is NOT sent through campus mail.
The SAS office also strongly prefers the exam be sent to our office a minimum
of 24 hours in advance of the scheduled exam time. This ensures the SAS staff
will be able to provide any necessary accommodations for the student (i.e.
brailled materials, enlarged font, etc.).
The second area involves confidentiality. Confidentiality is very crucial and simply
means that when a student discloses a disability to an instructor, the information
should be kept between the instructor and the student only.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 19 -
I give pop quizzes and other in-class assignments in my course. Do I need to provide
accommodations for these assignments?
Remember that the same accommodations that apply to full-length exams also apply to
pop and other quizzes, in-class writing, or other in-class assignments. For quizzes, the
student should be scheduled to complete the quiz either the same day or as close as
possible to the same day. A possible solution for quizzes in which a student requires
extended time would be to have the student start in class and finish after class. Again,
students may choose to take their quizzes in the office of Student Accessibility Services.
You may contact our office for special arrangements for any pop quizzes at 330-6723391. A possible solution for in-class assignments would be to consider giving the
student until later that day or the next day to complete the assignment. Discuss these
issues in your initial meeting with the student. Again, please contact SAS if you have
any questions or concerns regarding these types of assignments.
Is it fair to other students to provide accommodations to those students with
disabilities?
It would be unfair and discriminatory not to provide the accommodations, as the
individual with the disability learns and performs in a different manner than the student
without a disability. It is our goal as an institution to level the playing field for students
with disabilities.
What can I expect if a student files a grievance?
If a student brings a grievance to the office of Student Accessibility Services, the
grievance will be handled on a case-by-case basis. Typically, the instructor and student
are brought together and the Student Accessibility Services staff will mediate and try to
come up with possible solutions. The student may also choose to involve others outside
of SAS, for example the office of Student Ombuds. Students may choose to use SAS
staff as advocates throughout this process, which is not to say that SAS will always side
with the student.
Where can I get the disability statement for my syllabus?
The disability statement for a syllabus can be found on the Student Accessibility
Services website at
http://www.registrars.kent.edu/disability/FacultyStaff/SyllabusStatement.htm
I received an accommodation letter from a student but he never spoke to me about the
letter or his accommodation needs. What do I do? What are my responsibilities?
It is the responsibility of each student to communicate with the instructor about his or her
accommodation needs. We talk to students during the registration process about this
issue and provide the student with a summary of the accommodation process every time
they collect their accommodation letters for the semester. However, we know that some
students fail to make contact with you after the initial meeting. While it is the student’s
responsibility to make arrangements with you, when the student fails to come forward
after delivering the letter, you may want to approach, call or email him or her.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 20 -
A student handed me a letter at the beginning of the semester and it was understood
that she needed to make arrangements with me a few days before an exam in order to
receive extended time and a low distraction room. The student showed up on the day of
the exam without making prior arrangements but asked for the testing accommodations.
What do I do?
As long as it was very clearly understood that the student needed to approach you prior
to each exam, you are not obligated to provide the accommodations, as it was the
student’s responsibility to make arrangements with you. If there is any doubt as to how
clear it was, do what you can to provide the accommodation. After the exam, please
refer these students to the office of Student Accessibility Services for further clarification
of their role and responsibility as a student.
A student stated, “the office of Student Accessibility Services would not let me take my
test in their office because they were already too full.”
Students are required to schedule his or her exam 3 business days in advance in order
for the SAS staff to prepare for any necessary accommodations. This is discussed
during the student’s registration with the SAS office and also given to all students
registered with SAS in written format each semester. If a student fails to comply with
this policy he or she is told to contact their professor to discuss the possibility of
alternative testing.
What is meant by “extended time on exams”?
Extended time on exams is either time and a half for multiple-choice exams or double
time for math, short answer or essay exams. For example, if a student is taking a
multiple-choice exam (time and a half) and the class period is 50 minutes, the extended
time would be an hour and 15 minutes. If a student is taking a math exam (double time)
and the class period is 50 minutes, the extended time would be an hour and 40 minutes.
It is rare, but possible, that a student might need more than double time due to the
severity of the disability. It is important to remember that when someone is providing
extended time, the student should have the opportunity to ask you questions if needed.
A student should not be left with a test without having at least periodic contact with the
instructor.
What is considered a “reduced distraction environment”?
A reduced distraction environment can mean different things to different students.
Typically, a reduced distraction environment is a quiet place where the student can take
an exam. Instructors typically will use an office or a free classroom. Sending the
student to the hallway outside the classroom is not a legitimate interpretation of
“reduced distraction.” If the instructor or test proctor stays in the room, the student’s
desk can be turned toward a wall. It is important to make every attempt to remain quiet.
Asking the student repetitively if he or she needs anything or is almost finished is
distracting and should be avoided.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 21 -
What is a learning disability and what is ADD?
A learning disability results from neurological differences that may alter an individual’s
ability to store, process, retrieve, or produce information.
Major areas impacted include reading, writing and mathematics. Attention Deficit
Disorder (along with the closely related ADHD—Attention Deficit Hyperactivity Disorder)
is a neurological disability characterized by difficulties with tasks involving executive
function. These include:





Planning skills
Organizational skills
Selective attention
Maintenance of attention
Impulse control
There is a student who is blind and uses a guide dog in my class. How should I interact
with the animal?
Always address the student before the animal. The animal is usually “on duty” and
working to help safely guide the student. It is important not to distract the animal (i.e. by
affection, petting, etc.) while he is working because it puts both the animal and the
handler in danger. Even if the animal is “off duty”, it is still important to ask the handler
for permission before petting the animal.
I have a student in my class that has permission to tape record class lectures as an
accommodation. I don’t feel comfortable with this accommodation, what should I do?
Students with disabilities are legally entitled to tape record lectures. If you have
concerns you can contact the office of Student Accessibility Services to discuss the
Tape Recording Student Agreement Form (Appendix F).
There is a student who is deaf or hard of hearing in my class and requires the use of an
Interpreter. I have never had an Interpreter in my class before and I’m not sure what to do.

Interpreters facilitate communication between you and your class and the student
who is deaf or hard of hearing.

Interpreters are certified professionals who train for many years to do their job and
who abide by a code of ethics.

Interpreters sign in the language or mode that the student prefers. This can include
American Sign Language (ASL), signing more in English word order, or somewhere
along the continuum between the two. The oral interpreter mouths without voice
what is being said so students can speech read more easily. The interpretation
between the spoken and/or signed message requires processing time. The
processing time is usually equivalent to a few words or concepts and may vary
depending on the subject matter. The communication facilitated through the
interpreter allows the student to receive information, make contributions to lectures
or discussions, and have individual dialogues with students and faculty.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 22 -

The interpreter will usually stand or sit near the speaker. The student then has the
option of viewing both you and the interpreter to more fully follow the flow of
conversation.

If you know a student uses an interpreter and you want to catch him or her in the hall
but do not see the interpreter, communicating with written notes is appropriate. For
lengthier discussion, give the student a note requesting an appointment time and
asking the student to bring an interpreter. Due to a shortage of interpreters, the
timing of this meeting may need to be negotiated.
There is a student who is deaf or hard of hearing in my class and requires the use of a
Transcriber. I have never had a Transcriber in my class before and I’m not sure what to do.

Transcribers also facilitate communication between you and your class and the
student who is deaf or hard of hearing, by typing what is said onto a notebook
computer using specialized abbreviation software.The transcript is transmitted to a
notebook computer in front of the student, so that the student gets real-time access
to the spoken word.

The transcriber usually chooses to sit where overheads and PowerPoint
presentations can be easily viewed, and doesn’t necessarily have to sit near the
student who is deaf or hard of hearing, since wireless cards are being used.

Transcripts are provided only to the student who is deaf or hard of hearing (unless
there is another student with a documented disability in the class who would use the
transcript instead of a notetaker). If you would also like to receive the transcripts,
please notify your transcriber. Please be aware that the transcripts are not always
word-for-word representations of what was said in class, but some are meaning-formeaning, so your exact wording may not appear in the transcript, but the content of
your lecture is there.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 23 -
ACCOMMODATIONS FOR STUDENTS WITH
ATTENTION DEFICIT DISORDERS
Attention Deficit Disorder is a neurological disability characterized by difficulties with tasks
involving executive function. These include:





Planning skills
Organizational skills
Selective attention
Maintenance of attention
Impulse control
Students with ADD may have difficulty with maintaining their attention for a long period of time or
with “screening out” unimportant stimuli in the environment. These students may also have
difficulty keeping up with materials, organizing information in a meaningful way, or planning a
project or paper. Attention Deficit Disorder is often treated with stimulant medications but
behavioral interventions are also recommended. Students with ADD often benefit from external
supports such as the use of day planners or personal digital assistants and coaching. Breaking
tasks down into manageable parts is also helpful.
It is not uncommon for people with ADD to be undiagnosed or misdiagnosed. If you have a
student you believe may need diagnostic testing for ADD, please contact the office of Student
Accessibility Services for more information.
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Encourage selective scheduling of classes. Scheduling classes so that students have
a break between them provides an opportunity for the student to review and organize
notes, and to prepare materials for the next class.

Vary classroom activities and teaching methods. Include hands-on, interactive and
small group activities when possible.

If needed, facilitate the process for the student to use a classmate as a notetaker.
You may be asked to help recruit a volunteer. If so, you will be contacted via fax to your
corresponding department with a memo requesting your assistance in making an
announcement for a notetaker (for an example of the memo refer to Appendix E).

Provide copies of overheads or PowerPoint slides, either on paper or
electronically.

Allow students to tape record lectures. Students with disabilities are legally entitled to
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication
of Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock
(Funded by the U.S. Department of Education, project #P333A990056).
- 24 -
tape record lectures. If you have concerns, please refer to the Tape Recording Student
Agreement Form located in Appendix F.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students.

Encourage the organization of study groups.

Have “model” papers/projects available so the student can see what you consider
excellent work and learn by example. You could either use work of past students or an
example you work up yourself.

Provide a calendar that shows due dates for important assignments and tests.

Provide instructions for exams and assignments in print as well as orally.

Supply names of potential tutors. If you have upper level or graduate students that are
available to tutor, make these contacts available to all students. Facilitate help groups led
by upper level students if possible.

Provide vocabulary lists. Consider providing handouts of new or technical vocabulary
with examples of terms used in context. This will allow all students to organize material
presented in class.
Testing Guidelines

Provide extended time, in a separate, reduced distraction room, and access to you, the
instructor, for questions during the test. If the test is lengthy consider separating the testing
into two parts.

Provide instructions for exams and assignments in print as well as orally.

Provide feedback on graded materials. After returning test results to students, allow
students to speak to you after class or during office hours so they can gain a clear
understanding of their errors. Relate feedback and test content back to classroom lectures,
projects, and reading material.

Remember that the same accommodations that apply to full-length exams also apply
to pop and other quizzes, in-class writing, or other in-class assignments. For quizzes,
the student should be scheduled to complete the quiz either the same day or as close as
possible to the same day. A possible solution for quizzes in which a student requires
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 25 -
extended time would be to have the student start in class and finish after class. Again,
students may choose to take their quizzes in the office of Student Accessibility Services. You
may contact our office for special arrangements for any pop quizzes at 330-672-3391. A
possible solution for in-class assignments would be to consider giving the student until later
that day or the next day to complete the assignment. Discuss these issues in your initial
meeting with the student. Again, please contact SAS if you have any questions or concerns
regarding these types of assignments.
Some of these techniques can benefit the average learner in your classroom as much as a
student with ADD. Your availability through office hours is crucial for these students, for many
of whom a five or ten minute interchange can make a world of difference.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 26 -
ACCOMMODATIONS FOR STUDENTS WHO ARE
BLIND OR HAVE LOW VISION
The impact that vision loss has on learning and the accommodation process will vary. Some of
the factors that influence those variations are:





Age of onset of the vision loss
Severity of loss
Type of loss
Educational setting
Opportunities for training and exposure to assistive technologies
The majority of people with impaired vision have some usable, residual vision. Very few persons
are "totally blind.” How much a person can see often varies throughout the day depending on
variables such as lighting, color contrast, physical health, eye condition, and weather conditions.
Some individuals function better in subdued lighting rather than bright lighting. Some with
impaired vision can see better with glasses or large print. Each student can help you understand
what will maximize his or her functioning in your class.
Of primary concern to students with vision loss is access to information. A delay in gaining
access to syllabi, handouts, and textbooks can have a major impact on a student’s ability to
perform in a class. It is therefore critical that these students have access to information in a
timely manner. The methods that students use to access written materials will vary depending
on their type of vision loss, personal preferences, and educational background. Students with
low vision will likely prefer large print and magnification devices. Among students who are blind,
some prefer to access information through auditory means and others prefer to use Braille.
Determining what methods will work best in a given class is a process which will take some
discussion between the student, instructor, and possibly the Student Accessibility Services staff.
By the time some students with impaired vision reach college, they have developed their own
methods for dealing with visual materials, and can inform faculty members of their needs. Others
need to work much more closely with their instructors and Student Accessibility Services in an
ongoing process to develop strategies that work. Even those students with the most experience
will come across course requirements unlike any they have had in the past, making new
strategies necessary. Students may use one of several methods or a combination of methods.
Adaptive Technology
Adaptive technology and equipment will be very important when working with a student with
impaired vision. There are a lot of options for students with visual impairments and no two
students are alike. It is important not to make assumptions when working with a student with a
vision loss. The preferred method of accessing information will depend on the student and his or
her experiences. Despite the method, it will be crucial for students to achieve access. Specifics
on how this can be accomplished will be described in the next section.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 27 -
Alternative Formats
For students with impaired vision, print materials (including graphics) are accessed through
alternative formats and adaptive devices. Faculty will probably be asked to provide handouts,
including the course syllabus, and exams in another format. For the most part, SAS is required to
provide information in the format the student requests, though there may be alternatives that can
be discussed. For example, if a student asks for materials in Braille, a diskette may also be
acceptable to the student.
SAS will be happy to assist you in producing your class materials and exams in Braille. Please
understand that during busy periods this can take up to a week, and plan accordingly. For other
formats and for your departmental publications, we’ll be happy to consult with your department
secretary on how to format documents for production.

Computers are used for tests/quizzes, textbooks, handouts, copies of faculty or
notetaker's notes, and overheads. Students use assistive technology software to
"listen" to material on a computer with synthesized speech, or to read material on the
computer screen with large font. A scanner enables printed material to be converted to
digital text and then a student can listen to it or SAS can enlarge the print to the size for
an individual student.

Large print can be produced in a variety of ways. The simplest and preferred way is to
have the test emailed to the SAS office so we can enlarge the print to the appropriate size
for an individual student. Some (though not most) students may be able to use a portable,
hand-held magnifier to read regular print in any location. A closed circuit television
(CCTV) projects the material enlarged up to 60 times onto a monitor. Print materials can
also be enlarged through your word processing software, a relatively simple, effective,
and very portable alternative.

Braille is used by students to independently take notes for themselves using an
electronic device called a Braille and Speak. The Braille-n-Speak allows information
to be typed using the portable braille keyboard, saved, then accessed through the
synthesized speech or interfaced with a computer. Braille can also be produced using a
braille printer once material is digitized (print can be scanned when the print quality is
good).

Use of complex graphics requires advance notice. For more complex graphics, let
students know in advance what will be discussed in class, especially if the graphics are to
be used as test material, so students can arrange to have graphics made. Some
explanation to orient the student is usually required for more complex graphics.

It is important to plan ahead. SAS will need planning time of one week (during busy
periods or if we are short-staffed) for this process, and may need to consult you on how to
best simplify a drawing without eliminating information you consider essential. For
courses that are very visual in nature, such as science courses, it may be necessary to
begin the process before the semester starts.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 28 -
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Be prepared to change seating arrangements if necessary to improve the students'
ability to see you or others. If the student has low vision, a seat in the front of the room
may greatly improve his or her ability to participate effectively.

If a class is moved or cancelled, remember that a note on the board or door, may
not be sufficient notification for a student with vision loss. Make sure that the
message is delivered effectively to the student. If you don’t have a phone number or
email address for the student, contact Student Accessibility Services.

Keep in mind that students may be oriented to take a specific route to class each
time. If unexpected barriers occur (such as construction on a sidewalk), the student may
have to seek assistance from someone to find an alternate route. Most students will be
aware of time restrictions and will schedule their classes accordingly. Some barriers,
however, are unpredictable. These barriers may result in tardiness on the student’s part.

Be ready to provide reading lists, syllabi or assignments in advance. This will allow
the student time to have the materials translated into braille, converted to e-text, or
printed in large print. By making textbooks and other readings available at least 10 to 12
weeks prior to the start of the course, faculty members assist in making it easier to obtain
adapted materials. As you make textbook selections, please make this information
available through your departmental office, the campus bookstore, and to any students
who request it. Indicate if a previous edition will suffice, since an earlier edition may have
already been recorded and would be available much more quickly. Students may call you
to find out if there is any reading that is not made available through the bookstore, such
as articles copied from journals, or anything put on reserve at the library. It is critical that
these readings be available to the student as soon as possible.

Consider the impact of the lighting on the student's ability to see. Avoid standing in
front of a light source as this may cause a glare and make seeing you more difficult.

Provide copies of PowerPoint slides on paper and/or diskette, or email these either
directly to the student or to SAS to be brailled. Work out the specifics with each student.
When creating a PowerPoint presentation, always use the auto layouts provided. If you
create additional text boxes, the text in those boxes will not be accessible to students
using adaptive technology.

Facilitate the process for the student to use a classmate as a notetaker. You will
probably be asked to help recruit a volunteer. If needed, you will be contacted via fax to
your corresponding department with a written letter requesting you to announce the need
for a notetaker (for an example of the letter refer to Appendix E).
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 29 -

Provide copies of overheads, either on paper or electronically.

Allow students to tape record lectures. Students with disabilities are legally entitled to
tape record lectures. If you have concerns, please refer to the Tape Recording Student
Agreement Form located in Appendix F.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students. Ask for assistance if needed to make your website accessible to
screen readers.

Be aware that some students may choose to use notetaking devices that make
some noise. Some of these devices may include a braille writer, a laptop computer, or
an electronic notetaker. Seating arrangements can be discussed to minimize the impact
on other students of the sound of these devices.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 30 -

Write clearly on boards or overheads with adequate spacing between words and
lines. Handouts and any printed materials including photocopies should provide
maximum color contrast and adequate spacing. Be prepared to make large print copies
or provide handouts on a computer diskette if requested.

Read aloud any material written on the board, on overheads or in PowerPoint
slides. Even though you have provided a copy of the overheads or slides, the student
may be unable to read these in class. Reading what is on the overhead as you lecture will
enable the student to follow the concepts and organization of your lecture more easily.

When pointing to an object of discussion, use the name of the object instead of
"this" or "that." If you are using the blackboard or other visual aids, describe verbally
what you are showing to the class. Be specific in your descriptions. Make objects
available for students to explore more fully before (preferably) or after class.

Loan a copy of charts, maps, or other large graphics to the student to follow during
the class lecture, or if not possible, before or after class.

Use contrasting colors and less figure and/or ground clutter to provide better
viewing when demonstrating or showing an object. Allow the student to move closer
in order to see the object or allow for demonstration through a literal hands-on method.

Keep in mind that braille and large print differ from standard print. If you are reading
from a textbook or handout in class, remember that the page numbers in your copy may
not correspond to braille or large print versions. In addition to giving the page number,
also provide descriptive information about the section you are reading, such as "the fourth
paragraph in Chapter 6."

When planning field trips, remember that students may need to make arrangements
for a sighted guide or may need to become familiar with the new setting in
advance. Inform students well in advance of such activities.

Understand that laboratory work will be considerably more complex. Certain
assignments may require some type of adaptation, which should be agreed upon by the
student and faculty member at the beginning of the course. Adaptations may include the
student directing a lab assistant to take the necessary action required to complete a task
that the student is physically unable to do. Some other tasks required of the lab assistant
are to describe visual material in detail, and to read from and record in the lab manual.
SAS can assist by hiring the lab assistant and providing him or her with some guidelines.
You and other faculty in your department might be able to help us recruit someone who is
familiar with your lab procedures.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 31 -
Testing Guidelines

Discuss plans for modifying testing procedures prior to the first exam. You and the
student should agree on a mutually convenient method or combination of methods for
testing accommodations in advance, with the option to modify as needed throughout the
semester. Consider factors such as extended time, the availability of adaptive equipment,
and a distraction-free location for taking the exam. Again, the student may choose to take
his or her exam in the SAS office. In addition, some students experience pain, fatigue, or
fluctuations in vision that may require them to take a break during testing.

Determine which format will work best for your student. The student may choose to
get the exam in braille, in regular print (and use a magnification device), in large print with
or without a CCTV or magnifier, tactile raised-line diagrams, or have it read on a
computer with a screen reader. Some students may prefer having the test read onto an
audiotape or by a live reader.

Consider how students will record their answers to the exam. They may write their
answers on an answer sheet or directly on the test, record their answers on an audiotape,
use asssitive technolgoy with a computer, use a CCTV, or use a scribe.

Provide extended time and access to you as instructor for questions during the test.
The use of adaptive equipment or an alternate format such as audiotape, large print or
braille takes extra time.

Remember that the same accommodations that apply to full-length exams also
apply to pop and other quizzes, in-class writing, or other in-class assignments.
For quizzes, the student should be scheduled to complete the quiz either the same day or
as close as possible to the same day. A possible solution for quizzes in which a student
requires extended time would be to have the student start in class and finish after class.
Again, students may choose to take their quizzes in the office of Student Accessibility
Services. You may contact our office for special arrangements for any pop quizzes at
330-672-3391. A possible solution for in-class assignments would be to consider giving
the student until later that day or the next day to complete the assignment. Discuss these
issues in your initial meeting with the student. Again, please contact SAS if you have any
questions or concerns regarding these types of assignments.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 32 -
ACCOMMODATIONS FOR STUDENTS WHO ARE
DEAF OR HARD OF HEARING
The major challenge facing students who are deaf or hard of hearing is access to the spoken
word. People with hearing loss make up a very diverse group. The impact of a hearing loss will
vary from person to person. There are several factors that contribute to the diversity among
people who are deaf or hard of hearing. Some of these factors are:




Age of onset of hearing loss
Degree of hearing loss
Communication method
Type of educational program(s) attended
As a result of the variety of these factors, there may be a significant impact on the student’s
written communication and/or reading comprehension. Students who were born deaf or became
deaf soon after birth usually have learned English as a second language. Any deficit you may
notice in the student’s English skills is not a reflection of his or her intelligence.
Communication Issues

The deaf or hard of hearing students you have in your class may use sign language,
speech, or a combination of the two. It is best not to make assumptions about how a
student will communicate.

Students who are deaf or hard of hearing receive information in various ways: through an
interpreter, speechreading, an Assistive Listening Device (ALD), real-time captioning,
TypeWell or a similar system of speech to text transcription.

Having a student who is deaf or hard of hearing in your class does not mean you have to
learn sign language. Although it is always appreciated when faculty learn some
fingerspelling or some sign language (perhaps being able to say, "My name is..." or
"Good morning. How are you?") to help put the student at ease, it is not expected that
teachers who only occasionally have deaf or hard of hearing students in their classroom
will learn to sign. Interpreters or transcribers will be provided upon request from the
student to facilitate the communication in the classroom (or the lab, field trips, etc).

If a student requests an interpreter or any other accommodation, direct the student to
SAS to make a written request.

Always look at the student when you speak, whether or not an interpreter or transcriber is
used.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 33 -

Address the student directly using first-person speech. Never say to an interpreter, "Tell
him (or her)."

Speak naturally and clearly. Don't exaggerate lip movements or volume.

Use appropriate facial expressions, gestures, and other natural body language.

Students with significant hearing loss will likely use a TDD (Telecommunication Device for
the Deaf) to communicate on the telephone. If you need to contact the student by phone
and don’t have a TDD, be aware that the Ohio Relay Service allows you to use your
telephone to call a deaf student and have a conversation through an operator who types
what you say to the student, and voices what the student types to you. Refer to the
following pages on using a TDD and the Ohio Relay Service. Email and instant
messaging may also be appropriate methods for contacting students.
Using Interpreters

Interpreters facilitate communication between you and your class and the student who
is deaf or hard of hearing.

Interpreters are certified professionals who train for many years to do their job and
who abide by a code of ethics.

Interpreters sign in the language or mode that the student prefers. This can include
American Sign Language (ASL), signing more in English word order, or somewhere
along the continuum between the two. The oral interpreter mouths without voice what
is being said so students can speechread more easily. The interpretation between the
spoken and/or signed message requires processing time. The processing time is
usually equivalent to a few words or concepts and may vary depending on the subject
matter. The communication facilitated through the interpreter allows the student to
receive information, make contributions to lectures or discussions, and have individual
dialogues with students and faculty.

The interpreter will usually stand or sit near the speaker. The student then has the
option of viewing both you and the interpreter to more fully follow the flow of
conversation.

If you know a student uses an interpreter and you want to catch him or her in the hall
but do not see the interpreter, communicating with written notes is appropriate. For
lengthier discussion, give the student a note requesting an appointment time and
asking the student to bring an interpreter. Due to a shortage of interpreters, the timing
of this meeting may need to be negotiated.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 34 -
Using Transcribers

Transcribers also facilitate communication between you and your class and the
student who is deaf or hard of hearing, by typing what is said onto a notebook
computer using specialized abbreviation software. The transcript is transmitted to a
notebook computer in front of the student, so that the student gets real-time access to
the spoken word.

The transcriber usually chooses to sit where overheads and PowerPoint presentations
can be easily viewed, and doesn’t necessarily have to sit near the student who is deaf
or hard of hearing, since wireless cards are being used.

Transcripts are provided only to the student who is deaf or hard of hearing (unless
there is another student with a documented disability in the class who would use the
transcript instead of a notetaker). If you would also like to receive the transcripts,
please notify your transcriber. Please be aware that the transcripts are not always
word-for-word representations of what was said in class, but sometimes meaning-formeaning, so your exact wording may not appear in the transcript, but the content of
your lecture is there.
Using Assistive Listening Devices

Many students who use hearing aids effectively in quiet environments have a difficult time
following information presented in large college classrooms. In the classroom, the
instructor's voice is competing with background noise, room echo, and distance.
Therefore, the intelligibility of the instructor's voice is degraded by the poor room
acoustics as well as the hearing loss. Most Assistive Listening Device systems (ALDs)
use a microphone /transmitter positioned close to the instructor's mouth to send the
instructor's voice through the air to the receiver worn by the student. By placing the
microphone close to the instructor's mouth, ALDs can provide clear sound over distances,
eliminate echoes, and reduce surrounding noises. Assistive Listening Devices have
proven to be an effective teaching tool for students with hearing loss. Providing a good
listening environment can have a major impact on an individual's academic performance.

When ALDs are being used, it is helpful to repeat what is said off-mic. For example, if a
question is voiced by a student in the class, repeating it on mic will ensure that the deaf or
hard of hearing student gets the information, and will also likely benefit other students in
the class.

If a student or someone else in the classroom is going to speak for a protracted period of
time, have that person wear the mic.

If you are going to have a private conversation or leave the classroom, be sure to turn the
transmitter unit off. Otherwise, you may be out of the classroom, but what you’re saying
isn’t.

The student will provide you with the mic and transmitter prior to each class. Return the
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 35 -
equipment to the student at the end of class. The student is responsible for maintaining
the equipment and making sure the batteries are charged.
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Do not stand in front of a light source. Standing in front of a light source puts your
face in a shadow, making it very difficult to speech read you.

Face the student when speaking. Try to avoid speaking any time the student can't see
your face, such as when you write on the board or walk around the room.

Don’t block your face from view. When using an overhead projector, stand to the side
of the projector so that it doesn't block your face. If a PA microphone is used in a large
classroom, keep the microphone below your mouth to facilitate speech reading.

Use visual aids whenever possible.

Be specific when referencing information. When referring to items on the board, try to
be specific about the word or phrase you're making reference to by pointing directly to it.

Show captioned tapes. When showing a videotape to the class, make sure it is
captioned. Make sure any videos you purchase for classroom use are captioned. Videos
may be 'open captioned' (always visible) or “closed captioned” (visible only when a
decoder within the television reveals them).

For small classrooms, arrange desks in a semi-circle. If that is not possible, the deaf
or hard of hearing student may want to sit in front and to the side to better see you, the
interpreter, and the rest of the class.

Be aware of noise level. Hard of hearing students, whether or not they are using an
assistive listening device, may be very sensitive to environmental sounds, which tend to
'mask' speech. Background noise should be kept to a minimum.

Repeat comments from other students if needed. If the interpreter or transcriber was
unable to hear the comments, or if the student is using an Assistive Listening Device,
repeating comments or questions from the class ensures the student gets the information.

When new materials are to be covered which involve technical terminology not in
common usage, supply a list of these words in advance to the student and the
interpreter or transcriber.

Facilitate the process for the student to use a classmate as a notetaker. You will
probably be asked to help recruit a volunteer. If needed, you will be contacted via fax to
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 36 -
your corresponding department with a written letter requesting you to announce the need
for a notetaker (for an example of the letter refer to Appendix E).

Provide copies of overheads or PowerPoint slides, either on paper or
electronically.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students.
Testing Guidelines
Most students who are deaf or hard of hearing will be able to take examinations and be
evaluated in the same way as other students. Accommodations may be needed for some.

Permit students to utilize an interpreter when necessary to assess their
knowledge of content. On written exams, due to idiomatic expressions and syntactic
English subtleties, some students may require an interpreter to interpret the questions
in their preferred mode of communication. A voice interpreter may also be needed
when students are being assessed for performance on oral presentations or in
discussions.

Allow the student who is deaf to sign test answers to you through an interpreter
when this is indicated as an accommodation. This can be an effective way to
ensure the student understands the content of the class material, and is not getting
stuck on the English verbiage.

Provide extended time and access to you as instructor for questions during the test.
Utilizing an interpreter to communicate the content of exams takes additional time.
Extended time may also be recommended due to a student’s lack of proficiency in
English.

Remember that the same accommodations apply to pop and other quizzes, inclass writing, or other in-class assignments as to a full-length exam. For quizzes,
the student should be scheduled to complete the quiz either the same day or as close
as possible to the same day. A possible solution for quizzes in which a student
requires extended time would be to have the student start in class and finish after
class. Again, students may choose to take their quizzes in the office of Student
Accessibility Services. You may contact our office for special arrangements for any
pop quizzes at 330-672-3391. A possible solution for in-class assignments would be
to consider giving the student until later that day or the next day to complete the
assignment. Discuss these issues in your initial meeting with the student. Again,
please contact SAS if you have any questions or concerns regarding these types of
assignments.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 37 -
Using the Internet Relay Service
You can now make Relay calls on the internet for free. Go to:
http://www.relaycall.com/national/relay.html
and follow the prompts on the screen. It’s extremely easy to use.
Using the Ohio Relay Service
If you are using your voice and do not own a TDD
Dial: (800) 750-0750
This service enables you to have a telephone conversation with a person who cannot use a
standard telephone due to a hearing or speech impairment.
Making a call using the relay service:
1.
2.
3.
4.
5.
6.
7.
Dial the phone number above.
A Communications Assistant (CA) will answer.
Tell the CA you want to place a TDD call to (person’s name) and give the phone number.
The CA uses a TDD to contact that person.
The CA will act as an interpreter to relay what both parties say.
The CA will let you know when the connection is made.
Talk in your normal speaking voice (you may want to slow down a little, but not too much).
When you finish speaking, you will need to say “GA” or “go ahead” just as outlined in the
TDD instructions. Try to imagine you are actually typing and use the proper methods,
adding descriptions of emotions.
8. Do not say “Tell him...” or “What does she...”—speak directly to the person you called.
Receiving a call from a person using a TDD through the relay service:
When you answer the phone, the CA will explain that you have a relay call from (person’s name).
Just begin talking to the person as you normally would. E.g. “Hello, this is (your name), GA” and
continue as outlined in the TDD instructions.
At the beginning of the relay call (whether you are placing the call or receiving the call), you may
ask the Communications Assistant to assist you in how to use this service.
*NOTE: Contact Student Accessibility Services if you need any further assistance on using the
TDD/relay service.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 38 -
Using Sorenson Video Relay Service
Dial: (866) 327-8877
Sorenson Video Relay Service (VRS) is a free service for the deaf and hard-of-hearing
community that enables anyone to conduct video relay calls with family, friends, or business
associates through a certified ASL interpreter via a high-speed Internet connection and a video
relay solution (or VRS call option).
Who is Sorenson VRS for?
Video relay calls are placed over a high-speed or broadband Internet connection (i.e. DSL,
cable, or T1 line) through an easy-to-use Sorenson VP-100 videophone appliance connected to
a TV, or through a personal computer equipped with a Web camera and Sorenson EnVision SL
(or Microsoft NetMeeting) software. The deaf user sees an ASL interpreter on their TV and signs
to the interpreter, who then contacts the hearing user via a standard phone line and relays the
conversation between the two parties. Hearing customers can also place video relay calls to any
deaf or hard-of-hearing individual by simply dialing the toll free number 1-866-FAST-VRS (1-866327-8877) with a standard telephone.
How do I place a video relay call to a deaf or hard-of-hearing individual if I am a hearing
individual?
Using a standard telephone, simply call the toll free number 1-866-FAST-VRS or 1-866-3278877. Have the contact information of the deaf or hard-of-hearing individual (i.e. name,
videophone number or IP address) ready. You must remain on hold until the call is answered by
the next available interpreter.
Sorenson Communications, Inc (2006). Retrieved 12/28/06 from http://www.sorensonvrs.com
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 39 -
ACCOMMODATIONS FOR STUDENTS WITH
LEARNING DISABILITIES
Students with learning disabilities (LD) by definition have average or better than average
intelligence. Learning disabilities result from neurological differences that may alter an
individual’s ability to store, process, retrieve, or produce information. Some people with learning
disabilities may have difficulty in only one of these areas; others may have difficulty in more than
one. These difficulties may impact the following tasks:




Reading
Auditory processing
Visual processing
Writing



Speaking
Retrieving information from short-term
memory
Performing mathematical calculations
Every person processes information through a combination of a visual mode, an auditory mode,
and a kinesthetic (or hands-on) mode. The difference for the person with learning disabilities is
that one or more of these modalities may be impaired and the ability to attend to tasks is
unreliable. This causes the message to become scrambled as it enters the brain during the
learning process, and can trigger a scrambled response or output. The brain may not store
information in an efficient manner, particularly when moving input from short-term to long-term
memory. This results in poor memory, or difficulty retrieving information quickly in its complete
form.
It is important to remember that students with this disability compensate by receiving and
transmitting information in a modality or combination of modalities that works best for them, and
may need extra time to "unscramble" information. They may learn to "learn differently," which
does not mean they are "unable to learn."
It is not uncommon for people with learning disabilities to be undiagnosed or misdiagnosed. If
you have a student you believe may need diagnostic testing for learning disabilities, please
contact Student Accessibility Services for more information.
Additional support services may be available through the Academic Success Center. Eligible
students may receive tutoring, and work with counselors on studying and test taking strategies.
There is no one set of methods for each individual type of learning disability. The key to
providing accommodations is to facilitate the student’s ability to access and express information
he or she has mastered. Otherwise, just as with the person who writes slowly due to a physical
impairment, you risk “testing the disability” rather than what you wanted to test. The overall goal
of classroom and testing accommodation is to allow the student to access his or her
compensatory learning process through the following strategies.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 40 -
Adaptive Technology
Many students with learning disabilities may use adaptive technology that assists them in
accessing information and also in writing papers. An example is a text to speech software that
voices digitized text. Some text to speech programs have study strategies built in, such as the
ability to add your own notes, highlight, color code, or bullet text easily. Another example is
software to assist students to organize their writing by creating a concept map, and then outlining
text from the graphic representations created.
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Allow students to use equipment in the classroom (e.g., tape recorders, electronic
spellers, laptop computers, or assistive listening devices). Students with disabilities are
legally entitled to tape record lectures. If you have concerns, please refer to the Tape
Recording Student Agreement Form located in Appendix F.

If needed, facilitate the process for the student to use a classmate as a notetaker.
You may be asked to help recruit a volunteer. If so, you will be contacted via fax to your
corresponding department with a memo requesting your assistance in making an
announcement for a notetaker (for an example of the memo refer to Appendix E).

Provide copies of overheads or PowerPoint slides, either on paper or
electronically, or email these directly to the student, working out the specifics with each
student. When creating a PowerPoint presentation, always use the auto layouts
provided. If you create additional text boxes, the text in those boxes will not be
accessible to students using adaptive technology.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students. Ask for assistance if needed to make your website accessible to
screen readers.

Be available for individual questions about lecture content. The opportunity to ask
questions will increase students' understanding of information and concepts.

Hand out the syllabus as soon as possible to the student, even before the semester
starts if requested, and provide ample opportunity through office hours for the student to
ask questions clarifying course requirements, projects, and timelines.

Make reading assignments available before the semester begins, especially for
students who use e-text and receive their books in digital format. By making
textbooks and other readings available at least 10 to 12 weeks prior to the start of the
course, faculty members assist in making it easier to obtain adapted materials. As you
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 41 -
make textbook selections, please make this information available through your
departmental office, the campus bookstore, and to any students who request it, so
students have sufficient time to make the necessary arrangements. Indicate if a previous
edition will suffice, since an earlier edition may have already been recorded and should
be available much more
quickly. Students may call you to find out if there is any reading that is not made
available through the bookstore such as articles copied from journals, or anything put on
reserve at the library. It is critical that these readings be available to the student as soon
as possible.

Clarify concepts by breaking them down. Provide tips or strategies on how to complete
projects or prepare for exams. This is extremely helpful to the student with a learning
disability and does not give the student an “unfair advantage" over the other students.

Have “model” papers/projects available so the student can see what you consider
excellent work and learn by example. You could either use work of past students or an
example you work up yourself.

Provide a calendar that shows due dates for important assignments and tests.

Provide instructions for exams and assignments in print as well as orally.

Supply names of potential tutors. If you have upper level or graduate students that are
available to tutor, make these contacts available to all students. Facilitate help groups led
by upper level students if possible.

Provide vocabulary lists. Consider providing handouts of new or technical vocabulary
with examples of terms used in context. This will allow all students, especially those with
learning disabilities, to organize material presented in class.
Some of these techniques can benefit the average learner in your classroom as much as a
student with a learning disability. Your availability through office hours is crucial for these
students, for many of whom a five to ten minute interchange can make a world of difference.
Testing Guidelines

Provide extended time and access to you as the instructor for questions during the test.
If the test is lengthy consider separating the testing into two days.

Provide a separate, low distraction room if needed and again access to you as the
instructor for any student questions.

Consider arranging for alternate grading for everyone. If alternate assignments to
tests are equivalent measures to exams in your course, allow the student the opportunity
to complete, for example, a paper or special project.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 42 -

Put tests on cassette or allow readers for students whose auditory processing ability is
strong. A scribe or a tape recorder for responses may be needed for a student who can
dictate excellent essays, but has difficulty writing them down. Allow a student who can
organize thoughts well using a computer or typewriter to type out answers.

Permit use of calculators, electronic spellers, spelling dictionaries, scratch paper,
etc. on exams. If security is a concern with electronic devices, ask the student to show
you the device and seek to understand its use from a functional perspective based on the
test content, its format and the student's particular disability.

Provide feedback on graded materials. After returning test results to students, allow
students with learning disabilities to speak to you after class or during office hours so they
can gain a clear understanding of their errors. Relate test content and format back to
classroom lectures, projects, and reading material.

If asked, provide clarification of test questions including rephrasing a question or
substituting a less complex word for a non-substantive word on the test. This is a matter
of helping the student figure out what the question is asking and/or may be part of the
"unscrambling" process.

Remember that the same accommodations apply to pop and other quizzes, in-class
writing, or other in-class assignments as to a full-length exam. For quizzes, the
student should be scheduled to complete the quiz either the same day or as close as
possible to the same day. A possible solution for quizzes in which a student requires
extended time would be to have the student start in class and finish after class. Again,
students may choose to take their quizzes in the office of Student Accessibility Services.
You may contact our office for special arrangements for any pop quizzes at 330-6723391. A possible solution for in-class assignments would be to consider giving the
student until later that day or the next day to complete the assignment. Discuss these
issues in your initial meeting with the student. Again, please contact SAS if you have any
questions or concerns regarding these types of assignments.
There is no one set of methods for each individual type of learning disability. The overall goal of
classroom and testing accommodation is to allow the student to access his or her compensatory
learning process through various strategies.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 43 -
????ACCOMMODATIONS FOR STUDENTS WITH
MEDICAL DISABILITIES
There are many chronic diseases and medical conditions that may affect a student's educational
pursuits on a continuing or periodic basis. The following are conditions which have required
accommodations for KSU students: diabetes, seizure disorders, severe allergies, asthma, sickle
cell anemia, post-polio syndrome, low back injury, muscular dystrophy, multiple sclerosis, lupus
erythematosus, kidney disease, AIDS, HIV, rheumatoid arthritis, chemical sensitivities and
cancer. Obviously, the symptoms of these illnesses vary greatly and, as a result, the
accommodations that students need vary. Accommodation is determined on an individual basis
as a result of discussion and planning between the student, SAS, and faculty.
EMERGENCY SITUATION GUIDELINES
There are some medical conditions that may, at some time, cause an apparent emergency
situation in the classroom. Knowing what to expect and what should be done can lessen anxiety
and help keep the situation in perspective.
Phone Protocol
Render first aid yourself if you know how and send someone to call for help.
Call University Health Services (2-2322), give the following information and then wait for
instructions:



who is calling;
exact location of the emergency;
what has happened and what is being done.
If the individual can’t walk to University Health Services and is in need of medical attention, call
911. Station someone outside the building to direct emergency people to the scene.
Seizures
Seizures have different causes and vary considerably in appearance. Students with epilepsy or
other seizure disorders should talk to you at the beginning of the semester to let you know what
symptoms they have and what you should do. The degree of severity ranges from a brief staring
episode to a grand mal seizure. The latter is the more frightening to observe.






Don't panic. Seizures are usually short and not life threatening.
Protect the person from injury by removing chairs or desks, not letting a crowd form, and
placing a towel or coat under the person's head if needed for protection.
Do not try to force anything into the mouth.
If a person seems to be having trouble breathing, turn the person on his or her side; or from
behind, push the lower jaw up and out; or tilt the head back to open the airway.
Following a seizure, the person may be sleepy or confused.
Have someone accompany him or her to University Health Services.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 44 -
Insulin Reactions
Occasionally, a person with diabetes may experience a rapid drop in blood sugar, causing
restlessness, irritability or confusion, followed by increasing stupor and loss of consciousness.



The immediate need is for orange juice, a regular soft drink or something else sweet,
followed shortly by more substantial food. Usually a person with diabetes will carry food.
You may need to find and get it out of the person's purse, backpack, or pockets.
Emergencies from elevated blood sugar do not happen rapidly, so don't worry about
doing the wrong thing: give the drink or candy first.
The exception to this rule is if the person is losing consciousness. In this case do not give fluids
or put food in the person's mouth. Call for help.
Breathing Emergencies
An allergic reaction, asthma or heart disease may cause a person to become short of breath.





Staying calm will help diffuse the situation and allow you to use good judgment.
Ask the student if he or she knows what is causing the problem and what helps.
Follow any directions given by the person if he or she seems to be in control.
The person may have medication to take.
If indicated, follow the phone protocol outlined above.
Environmental Illness or Chemical Sensitivity Disorder
If a student with Environmental Illness or Multiple Chemical Sensitivity Disorder is severely
allergic to something in the classroom environment, it may be necessary to move the class to
another building or a room with better ventilation. For example, chemical substances associated
with new carpeting, painting, or other restoration work found in one building may not be found in
another. If the allergy seems to be to something like the type of markers used on overheads, you
can easily accommodate the student by finding another kind, or a different way to display
information. Sometimes different cleaning materials can be substituted for those that might be
causing problems. Faculty may need to encourage students in the class to avoid using hair
sprays, perfumes or other chemicals on the days they have a class with these individuals.
Symptoms include headaches, breathing disorders, intestinal problems, memory loss, flu-like
symptoms, dizziness, mental confusion, depression, and chronic exhaustion.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 45 -
General Considerations
Since medical disabilities vary greatly, the implications and accommodations will vary greatly as
well. An awareness of the possible implications of medical disabilities will help you determine
teaching strategies and accommodations that might be helpful. Be aware of the following
possibilities when teaching students with medical disabilities.

The student’s symptoms may vary during the semester. A student with a chronic
illness may begin the semester in good health but have an episode or relapse during the
semester. The need for accommodations, therefore, may vary from time to time.

The student may have to miss classes occasionally or may have an extended
absence.

The student may have symptoms that directly affect his or her ability to perform
academically. Symptoms that may have a direct impact on learning include: difficulty
concentrating, fatigue, memory and recall problems, and drowsiness. All of these
symptoms can be caused by an illness or may be side effects of medications.

The student may have other symptoms that affect his or her participation in other
ways. It is important to be aware that many symptoms influence a person’s ability to
participate in class. For example, a student may not be able to tolerate sitting or standing
for long periods of time and may need to have the freedom to change positions during the
class period. Some illnesses or medications make a person susceptible to dehydration,
so students with these illnesses may need to have water available or leave the classroom
to get a drink occasionally. Even though these symptoms do not directly affect learning,
they do have an impact on how the student engages in the learning process.

The disability may be a “hidden” disability. There may not be outward signs that a
student has a chronic illness. Students with “hidden” or “invisible” disabilities often have
to deal with disbelief from others regarding the implications of their illness. This can lead
to insecurities and hesitancy to request accommodations. The variability of symptoms
may also contribute to the skepticism of those around them. It is important to be aware
that variability of symptoms is common and a person doesn’t have to “look sick” to have
severe symptoms.

Students with medical conditions may not be aware that they qualify for services
available to people with disabilities. If a student reveals to you that he or she has a
medical condition and the student is having difficulties in class, you may want to refer him
or her to Student Accessibility Services.

Chronic pain may result from the presence of many disabilities or illnesses. Pain
has unique implications and impacts on learning. When a person is in pain, his or her
ability to concentrate and perform mental tasks is often reduced. Chronic pain also
results in fatigue, which in turn further reduces a person’s capacity to concentrate. In
addition, the medications that are prescribed for chronic pain often have a direct impact
on concentration, memory, and alertness.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 46 -
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Allow early access to syllabi and reading lists. Getting organized ahead of time and
beginning reading assignments early may help the student stay on track in case of later
illness and absences.

Facilitate the process for the student to use a classmate as a notetaker. You will
probably be asked to help recruit a volunteer. If needed, you will be contacted via fax to your
corresponding department with a written letter requesting you to announce the need for a
notetaker (for an example of the letter refer to Appendix E).

Provide copies of overheads or PowerPoint slides, either on paper or electronically.

Allow students to tape record lectures. Students with disabilities are legally entitled to
tape record lectures. If you have concerns, please refer to the Tape Recording Student
Agreement Form located in Appendix F.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students.

Support modifications in seating arrangements. Seating location in the classroom can
have an impact on ability to focus and concentrate.

Allow students to have beverages in class and/or tolerate them leaving the classroom
for breaks. Some medications cause thirst or dry mouth as a side effect.

Consider granting extensions on assignments. Due to fatigue or other symptoms, it
sometimes takes students with medical disabilities longer to complete assignments.

Provide flexibility in attendance policies. Some instructors provide points for attendance.
This approach may result in a lower grade for a student with a disability. Consider alternative
ways for giving credit for participation, or increase the number of absences permitted before
the grade is affected.

Grant incompletes or late withdrawals rather than failures in the event of prolonged
illness-related absences. Such cases may need to be reviewed or discussed with Student
Accessibility Services.
Testing Guidelines

Provide extended time, and access to you as instructor for questions during the test. Since
concentration ability may be compromised by either the illness or the medications, extended
time may be an appropriate accommodation.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 47 -

Consider providing exams divided into segments with rest breaks. Students may need
a break during an exam. In order to maintain the security of the exam, consider providing
long exams in segments so that the student can leave the room if needed during the break.

Provide low-distraction rooms to take exams. For students whose medication or illness
causes concentration difficulties, taking a test in an environment with fewer distractions my
improve performance.

Remember that the same accommodations apply to pop and other quizzes, in-class
writing, or other in-class assignments as to a full-length exam.
For quizzes, the student should be scheduled to complete the quiz either the same day or as
close as possible to the same day. A possible solution for quizzes in which a student
requires extended time would be to have the student start in class and finish after class.
Again, students may choose to take their quizzes in the office of Student Accessibility
Services. You may contact our office for special arrangements for any pop quizzes at 330672-3391. A possible solution for in-class assignments would be to consider giving the
student until later that day or the next day to complete the assignment. Discuss these issues
in your initial meeting with the student. Again, please contact SAS if you have any questions
or concerns regarding these types of assignments.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 48 -
ACCOMMODATIONS FOR STUDENTS WITH
PSYCHIATRIC DISABILITIES
Psychiatric illnesses can affect individuals of any age, gender, and intellectual group. The onset
of these illnesses can occur at any developmental period, but the onset of many types of
psychiatric illnesses most commonly occurs between the ages of 18 and 25. This is of critical
importance to those of us working in postsecondary education settings since at most institutions
the majority of students fall within this age range. A psychiatric illness is considered a “disability”
when it results in a substantial limitation in a major life activity.
In the higher education setting, students with psychiatric disabilities have been typically
underserved. The impact of these disabilities on academic achievement is not widely understood
or recognized. Psychiatric disturbances are grouped into a number of categories including
psychoses, organic brain syndromes, substance abuse, mood disorders and personality
disorders. There are many treatments available to individuals with psychiatric disabilities,
including both medication and mental health therapy.
The stigma of psychiatric labels, the stereotypes that come with these labels, and concerns over
disruptive behavior (generally unfounded) often result in exclusion and isolation for the student
with a psychiatric disability. Recognizing that disruptive behavior is not a defining characteristic
of most people with psychiatric disabilities is important. Not every student who has a psychiatric
disability is disruptive. Most are not. The converse is also true: Not every student who is
disruptive has a psychiatric disability.
Many persons in this group are without sufficient community support and relevant interventions.
The higher degree of social stigma also separates this group from the rest of the population of
persons with disabilities at KSU, and may prevent us from providing adequate support.
Sometimes students choose not to seek assistance from Student Accessibility Services, and
prefer not to request accommodations from their instructors. Some choose to identify themselves
to SAS, but not to their instructors. Others will approach you and ask for accommodations in the
same way as any other student with a disability.
Issues that arise with these students may be a result of the disorder itself, the medication taken
to control symptoms, or a combination of the two. Environmental factors may also have an
impact. Functional limitations include difficulty concentrating and staying focused during stressful
situations (including exams), maintaining orientation to the physical layout of campus, and
selecting appropriate courses and a workable course load. Social skills involved in one-to-one
and group interactions vary widely.
Students with psychiatric disabilities have accommodation needs just as other students with
disabilities do. Individual students must identify themselves and provide documentation to
Student Accessibility Services if services are needed
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 49 -
General Considerations

The need for accommodations may vary from time to time. The student’s symptoms
may vary during the semester. A student with a psychiatric disability may begin the
semester in good health, but may have an episode during the semester.

The student may have to miss classes occasionally or may have an extended
absence.

The student may have symptoms that directly affect his or her ability to perform
academically. Symptoms that may have a direct impact on learning include: difficulty
concentrating, fatigue, memory and recall problems, and drowsiness. These symptoms
can be caused by the disability or may be side effects of medications.

Psychiatric disabilities are “hidden” disabilities. Psychiatric disabilities have long
carried a certain stigma. These disabilities are sometimes misunderstood or perceived in
a negative light. Students with these disabilities sometimes express concerns that they
will be treated differently or discriminated against once their disability is revealed. These
students, therefore, may not get accommodations that would allow them to perform at
their full potential. Faculty and staff can help to break this cycle by providing a safe and
supportive atmosphere for students and by taking students who disclose their disabilities
seriously.

Students with psychiatric disabilities may not be aware that they qualify for
services available to people with disabilities. If a student reveals to you that he or she
has a psychiatric disability and the student is having difficulties in class, you may want to
refer him or her to Student Accessibility Services.
Some of the more commonly diagnosed psychiatric illnesses – major depression, bipolar
disorder, dysthymia, anxiety disorder, obsessive-compulsive disorder, phobia, and
schizophrenia – are described briefly at the end of this section.
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

Allow early access to syllabi and reading assignments. Getting organized ahead of
time and beginning reading assignments early may help the student stay on track in case
of later absences.

Facilitate the process for the student to use a classmate as a notetaker. You will
probably be asked to help recruit a volunteer. If needed, you will be contacted via fax to
your corresponding department with a written letter requesting you to announce the need
for a notetaker (for an example of the letter refer to Appendix E).
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 50 -

Provide copies of overheads or PowerPoint slides, either on paper or
electronically.

Allow students to tape record lectures. Students with disabilities are legally entitled to
tape record lectures. If you have concerns, please refer to the Tape Recording Student
Agreement Form located in Appendix F.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students.

Support modifications in seating arrangements. Seating location in the classroom
can have an impact on ability to focus and concentrate.

Allow beverages in class and/or tolerate the student leaving the classroom for
breaks. Some medication regimes cause extreme thirst as a side effect.

Offer alternative ways of completing assignments. For example, a student with
severe anxiety may perform better doing a written assignment or a pre-recorded
presentation versus an oral presentation. In doing so, do not lower your standards, just
consider other ways that the course objectives might be met.

Allow for periodic appointments outside of class to discuss progress, provide
support and feedback. A symptom of some psychiatric illnesses is extreme self-doubt,
while other illnesses may result in an inflated self-esteem. Meeting with the student
regularly to give the student a realistic picture of his or her progress in your class may
help the student stay on track.

Provide flexibility in attendance policies. Some instructors provide points for
attendance. This approach may result in a lower grade for a student with a disability.
Consider alternative ways for giving credit for participation, or increase the number of
absences permitted before the grade is affected.

Allow the student to take an “ incomplete” or grant a late withdrawal rather than
failure in case of prolonged absences due to severe symptoms or hospitalization.
Such cases may need to be reviewed or discussed with staff in Student Accessibility
Services.
Testing Guidelines

Provide extended time, and access to you as instructor for questions during the test.
Since the ability to concentrate may be compromised by either the illness or the
medications, extended time may be an appropriate accommodation.

Provide low distraction rooms to take exams. Being easily distracted is a symptom of
some psychiatric disabilities. Taking a test in an environment with fewer distractions may
improve performance.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 51 -

Remember that the same accommodations apply to pop and other quizzes, in-class
writing, or other in-class assignments as to a full-length exam. For quizzes, the
student should be scheduled to complete the quiz either the same day or as close as
possible to the same day. A possible solution for quizzes in which a student requires
extended time would be to have the student start in class and finish after class. Again,
students may choose to take their quizzes in the office of Student Accessibility Services.
You may contact our office for special arrangements for any pop quizzes at 330-6723391. A possible solution for in-class assignments would be to consider giving the
student until later that day or the next day to complete the assignment. Discuss these
issues in your initial meeting with the student. Again, please contact SAS if you have any
questions or concerns regarding these types of assignments.
Commonly Diagnosed Psychiatric Illnesses

Anxiety Disorder: This can be diagnosed as either a generalized anxiety disorder or a
panic disorder. Symptoms can include changes in sleep patterns, rapid heart rate,
dizziness and fainting, tremors, tension, and general uneasiness. People with anxiety
disorders often seem to be unable to relax. They may focus on mistakes, worries,
regrets, or potential future problems.

Bipolar Disorder: This disorder is characterized by the alteration between two states:
mania and depression. It is also called manic-depressive disorder and bipolar affective
disorder. In the manic phase, individuals may experience an inflated self-esteem, a
decreased need to sleep, inappropriate irritability, grandiose notions, poor judgment,
inappropriate social behavior, and disconnected and racing thoughts. In the depressive
phase, individuals may experience any of the characteristics associated with a diagnosis
of depression including but not limited to feelings of worthlessness, inactivity, appetite
changes, and feelings of sadness.

Dysthymia: This is another type of depression that is less severe in nature. It involves
more long-term, chronic symptoms that do not disable, but keep a person from
functioning at full capacity or from feeling good about himself or herself. Individuals who
experience dysthymia can have episodes of major depression.

Major Depression: A person can be diagnosed with depression at any age.
Characteristics of major depression include a persistent sad or anxious mood, feelings of
sadness, inactivity, difficulty with thinking and concentration, thoughts of suicide,
insomnia, feelings of worthlessness, feelings of guilt, an increase or decrease in appetite,
and persistent physical symptoms such has headaches and stomach aches. Depression
affects a person's mind, body and thoughts, and certainly affects the way a person feels
about himself or herself.

Obsessive-Compulsive Disorder: Individuals with this disorder think thoughts or
behave in ways they do not want to. They cannot control their behavior despite
recognizing that the behavior is bizarre, unhealthy, irrational, or illegal. Individuals may
not always act out obsessive thoughts but the thoughts disturb the person and prevent
him or her from functioning in daily life. Compulsive behavior is repetitive and ritualistic in
nature, and although perceived as bizarre, seems purposeful to the individual.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 52 -

Phobia: Phobias are extreme, irrational fears that severely interfere with an individual's
daily functioning. Everyone has certain fears. However, an individual diagnosed with this
disorder has a fear to such an irrational extent that life becomes severely disrupted.

Schizophrenia: This psychiatric illness is categorized as a psychotic disorder.
Schizophrenia is characterized by extreme distortions of reality and a loss of contact with
the environment. Some characteristics include a retreat from reality, emotional blunting,
and disturbed thinking. All of these characteristics can vary in severity within individuals.
Individuals may experience hallucinations, delusions, withdrawal, loss of self-control, and
bizarre behavior. A diagnosis of schizophrenia is very serious and ultimately can affect all
functional areas of an individual's life.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 53 -
ACCOMMODATIONS FOR STUDENTS WITH
SPEECH DISABILITIES
Speech impairments include a wide range of disorders including, but not limited to:




difficulty in the expression of language;
stuttering
paralysis of part or all of the vocal tract
the removal of the larynx or other structures due to cancer.
In addition, many persons who have hearing impairments will have speech impairments.
Now that more persons with severe physical limitations are exercising their rights in higher
education, the instructor will likely meet individuals who cannot use the spoken word as their
primary means of communication. For these persons, an Augmentative and Alternative
Communication (AAC) system may be used. AAC systems vary widely from very simple
communication boards to the sophisticated electronic devices which produce synthesized or
digitized speech output.
Required accommodations are those listed on the Accommodation Letter, as well as
those negotiated with SAS staff. These are listed below along with other helpful
strategies.
Classroom Guidelines

If you notice a student has a speech impairment, encourage him or her privately to talk
with you about it. In most cases, the student with the speech impairment is the best person
to evaluate his or her needs and to make these needs known to the instructor. The instructor
should make every attempt as early as possible to work with those individuals to make
modifications, which would allow the students to participate in the class.

Know when to contact Student Accessibility Services. There may be cases in which the
student cannot indicate his or her needs effectively, and the instructor may not be aware of
what modifications can be made to assist the student. In these cases, the instructor may
want to contact specialists who can provide consultation. SAS can refer to other
professionals as needed.

Be supportive when the student attempts to express him or herself. Some students
with speech impairments may be hesitant to participate in course-related activities that
require speaking. It is important for the instructor to be supportive and respond to all
appropriate attempts at self-expression by the student whether during or outside class.

Be patient while the student is speaking. Do not attempt to hurry the student along or
finish the student’s sentences. This may increase the student’s anxiety that, in turn, is likely
to make it more difficult for the student to express him or herself. In many cases (especially
for persons who stutter or who use Augmentative and Alternative Communication) it takes an
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 54 -
individual with a speech impairment considerable time to express an idea.

Ask the student to repeat words or phrases that you do not understand. Making an effort
to truly understand the student communicates your positive regard for the student and
recognizes him or her as an integral part of the class.

Once the student is finished speaking, summarize his or her statement or question to
make sure that you understand. Never pretend to understand when you do not. Most people
quickly recognize this and this discourages the student from attempting to participate in the
future.

Some students with speech-related disabilities may prefer not to speak in class. Do not
compel the student to speak, but consider agreeing upon a cue for the student to give you if he
or she does want to participate in the conversation.

Never assume that because a person has difficulty speaking, that his or her
comprehension is limited in any way. Communicate with the student in the same way you
communicate with other students.

Students may prefer to type or write their comments or questions and have another
student read them aloud. Some students may also use technology such as voice synthesizer
software to participate in class discussions.

Consider modifying assignments such as class presentations. Alternatives may include
having the student present the material to you, accepting a paper instead of a presentation,
permitting the use of a voice synthesizer, or having the student design a website or multimedia
presentation to show to the class.

Alterations in how course requirements are met or course substitutions may need to be
considered for speech communications class. The approach to this will differ among
students and may depend on the student’s degree program.
Testing Guidelines

Make modifications in testing procedures as necessary. When the student also has a
physical impairment, such as cerebral palsy, modifications may be needed based on the
physical disability. Students who use communication boards may not have vocabulary
specific to the courses they take. We may be able to help students to modify their
communication systems by adding the necessary vocabulary.

Refer to the section "Students who Use Wheelchairs or Have Other Mobility
Impairments" starting on page 59 for more information.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of
Project PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded
by the U.S. Department of Education, project #P333A990056).
- 55 -
ACCOMMODATIONS FOR STUDENTS WHO USE
WHEELCHAIRS OR HAVE OTHER MOBILITY IMPAIRMENTS
Some of the disabilities that limit mobility include spinal cord injuries, muscular dystrophy, multiple
sclerosis, cerebral palsy, amputation of limbs, injuries to limbs, arthritis and back injuries. There are
many other physical conditions that result in limitations in mobility. A student’s mobility limitations may
be consistent throughout the semester or may fluctuate depending on the cause of the disability.
Physical access is one of the major concerns of students who use wheelchairs or have limited mobility.
Students must learn routes to and from classes and across campus that do not present barriers. A
barrier may be a stair, a curb, a narrow walkway, a heavy door, an elevator door that has no delay
mechanism, a crowded elevator, a vehicle blocking a curb cut or ramp, or a sign in the middle of a
walkway. Physical barriers also include objects such as books, equipment, and laboratory materials
which students must manipulate in order to complete course requirements.
It is difficult to make generalizations about the needs of students who use wheelchairs since some
students are, for example, able to stand for short periods of time, while others are not able to stand at
all. Some students have full use of their upper limbs, while others have minimal or no use of their upper
limbs. For those who have limited hand use and upper body strength, the need for accommodation will
be greater.
Most students who use wheelchairs will ask for assistance if they need it. It is best not to assume
automatically that assistance is required. An offer of assistance is fine and is often very much
appreciated, but do not insist, and accept a "no, thank you" graciously.
Adaptive Technology
Students with mobility impairments use a variety of types of adaptive technology, from canes and
walkers to specific software on computer systems. Computer adaptations include voice recognition
software, mouthsticks or headsticks used to hit the keys, alternate keyboards, trackballs, and systems
that allow the person to select something on the screen using eye gaze.
General Considerations

If a classroom or faculty office is inaccessible, it will be necessary to find an accessible
location or alternate class section that is held in an accessible location.

A table may need to be placed in a classroom that normally has only desks. The student
should contact SAS to request the table. Ask the student where he or she would like the table
placed. Ideally, the table would be placed prior to the beginning of classes or soon after classes
begin and would remain in that location throughout the semester. Some students with back
injuries also require a table and chair. Please do not move this furniture to department offices
or locations other than classrooms since they are placed in classrooms specifically for use by
students with disabilities.

Theater-type classrooms with raised seating may present difficulties unless there is a
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 56 -
large enough flat floor space in the front or rear of the room for a person to position a wheelchair
(there must also be an entrance to and from that level).

Classrooms with adjustable, movable tables and chairs are more accessible to students
in wheelchairs than are rooms with standard classroom desks.

Keep in mind that students may need to wait for an elevator, take a circuitous (but
accessible) route, wait for assistance in opening doors and maneuver along crowded
paths and corridors. Most students will be aware of time restrictions and will schedule their
classes accordingly. Some physical barriers, however, are unpredictable. An elevator may not
operate. Construction may begin on a sidewalk mid-semester. These barriers may result in
tardiness on the student’s part.
Required accommodations are those listed on the Accommodation Letter, as well as those
negotiated with SAS staff. These are listed below along with other helpful strategies.
Classroom Guidelines

Facilitate the process for the student to use a classmate as a notetaker. You will probably
be asked to help recruit a volunteer. If needed, you will be contacted via fax to your
corresponding department with a written letter requesting you to announce the need for a
notetaker (for an example of the letter refer to Appendix E).

Provide copies of overheads or PowerPoint slides, either on paper or electronically.

Allow students to tape record lectures. Students with disabilities are legally entitled to tape
record lectures. If you have concerns, please refer to the Tape Recording Student Agreement
Form located in Appendix F.

Consider providing copies of your class notes. Some faculty prefer to post these on a
website for all students.

Provide minimal physical assistance if needed. If you have the class follow along with
pages in a text or workbook, the student may need a classmate to help physically manipulate
the pages. In the event that the student consistently needs significant physical assistance, the
student is responsible for providing his or her own personal assistant.
If a course involves field work or field trips, evaluate whether the destination is
accessible, and work out transportation.


In physical education classes enlist the assistance of a classmate or provide it yourself if
minimal assistance is needed. Classmates are usually more than willing to assist, if
necessary. These classes often can be modified so that students in wheelchairs can participate.
Most students know their limitations and their needs and will discuss these with you. Call SAS
when accommodation issues arise and you are unsure what to do.

Classes taught in laboratory settings (e.g., sciences, language labs, and art studios) will
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 57 -
usually involve some modification of the workstation. Considerations include:
under-counter knee clearance, working counter-top height, horizontal working reach, and aisle
widths. Working directly with students is the best way to provide modifications to the
workstation. However, if a station is modified in accordance with established accessibility
standards it will be usable by most students in wheelchairs.

Students who may not be able to participate in a laboratory class without a lab assistant
should be allowed to benefit from the actual lab work to the fullest extent. Students can
give all instructions to a lab assistant, such as what chemical to add, what type of test tube to
use, or where to dispose of used chemicals. The lab assistant may need to record answers in
the lab manual. Students should do everything except the physical manipulation. SAS can
assist by hiring the lab assistant and providing him or her with some guidelines. You and other
faculty in your department might be able to help us recruit someone who is familiar with your lab
procedures.
Testing Guidelines

Allow dictation of responses into a tape recorder (physical assistance may be requested
in setting up equipment) or use a scribe who writes as the student responds orally.

Provide extended time, and access to you as instructor for questions during the test.

Allow the student to record answers on blank paper or to circle responses on the exam
itself. If necessary, department staff can then transfer answers to the scan sheet.

Provide a separate time in a low-distraction room if indicated by the type of
accommodation (e.g., if the student is taping his or her answers).

Remember that the same accommodations that apply to full-length exams also apply to
pop and other quizzes, in-class writing, or other in-class assignments. For quizzes, the
student should be scheduled to complete the quiz either the same day or as close as possible to
the same day. A possible solution for quizzes in which a student requires extended time would
be to have the student start in class and finish after class. Again, students may choose to take
their quizzes in the office of Student Accessibility Services. You may contact our office for
special arrangements for any pop quizzes at 330-672-3391. A possible solution for in-class
assignments would be to consider giving the student until later that day or the next day to
complete the assignment. Discuss these issues in your initial meeting with the student. Again,
please contact SAS if you have any questions or concerns regarding these types of
assignments.

If the student fatigues easily, you may need to break up the test into separate
sessions.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 58 -
Appendix A:
Example of an Accommodation Letter
INTERDEPARTMENTAL CORRESPONDENCE
Kent State University
Kent, Ohio
DATE:
January 5, 2008 (for Spring Semester, 2008)
TO:
Professors/Instructors
FROM:
Julie DiBiasio, M.Ed., Accommodations Specialist
Student Accessibility Services
SUBJECT:
Accommodations for Student’s Name
I am writing to inform you that X, a student with a documented disability is enrolled in your class. In order
for this student to have equal access to course material and opportunity to display his/her knowledge as
directed by federal law, certain accommodations and support services are necessary. This student requires
the following accommodations:
*
Flexible Examinations, including:










50% more time for objective or multiple choice examinations and quizzes
100% more time for tests involving essays or math calculations
Distraction reduced exam site
SAS office is recommended as an exam site
Use of a word processor with spell-check capability
Use of a simple calculator for basic math calculation
Tests presented in an auditory mode (via live reader or cassette tape)
Large print tests
Use of a scribe
Substitution of oral exams in place of written exams (please contact the SAS staff if
assistance or suggestions are needed)
 Substitution of written exams in place of oral exams (please contact the SAS staff if
assistance or suggestions are needed)
 Use of CCTV to magnify print
Although the SAS office is available to facilitate exam accommodations, professors are encouraged to
provide a private room and proctor for these students if possible.
*
Permission to tape record class lectures.
*
Priority Seating: Please allow this student to select a seat in the front of class.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 59 -
*
Spelling accommodation: Unless spelling is an intrinsic part of what is being evaluated in an
assignment or examination, we recommend that spelling not be taken into account
when grading this student’s work.
*
Due to the disability, this student tends to transpose letters and numbers when
copying. Therefore, it is recommended that the assistance of a scribe be permitted when
this student takes multiple choice or computer scored tests.
*
Copies of Transparencies / Power Points (if possible): Please provide this student with a
photocopy of material presented on an overhead projector, or allow the student to copy this material
before or after class. The student is responsible to arrange with you a regular time to pick up this
material. Please note that the copy machine at our office is available for this purpose, in order to
alleviate the cost of copies for your department.
*
Use of a note taker in class. The SAS staff will contact you if an announcement is necessary to
recruit potential note takers from your class.
*
E-text: Required textbooks and printed materials will be provided on CD through Student
Accessibility Services and/or the textbook publisher. Your assistance may be needed to identify
required materials and provide an early syllabus. We also request that when you distribute additional
class handouts (journal articles, in-class reading assignments, etc.) you provide SAS a copy of these
at least 2 weeks prior to their assigned due date so they can be made accessible in a timely manner for
the student.
*
Large Print: This student requires larger print as an accommodation. Your assistance in enlarging
required materials and copies of class handouts is appreciated. Please note that SAS can also do this
for you. Contact the office for assistance. Providing us with digital formats is preferable.
*
Permission to check out reserved readings for a longer period of time.
*
Announcements: Please provide important announcements, such as due dates and directions, in both
written and verbal form.
*
Use of a Sign/Oral Interpreter in class.
*
Closed-Captioning for in class videos.
*
Speech-Reading: This student uses speech-reading to understand what is being said. Because of this,
it would be most helpful if you would face the class as much as possible when lecturing, repeat
questions posted by students in class, and provide important information in written as well as in
verbal form.
*
Use of an FM transmitter (worn by the instructor) and receiver (worn by the student) to amplify the
instructor’s voice. We will gladly answer any questions you may have about the use of this device.
Please feel free to contact our office with questions or concerns.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 60 -
*
Use of real-time captioning in some classes. A captionist will be present in your class, to type all
spoken words into a format that the student is able to see. Transcripts of class lectures will be
utilized only by the student with a disability, and can be destroyed upon completion of the class if
requested.
*
Use of real-time captioning in some classes. This will necessitate the professor wearing a lapel
microphone so that the captionist can accurately hear and transcribe the lecture. We ask that any
questions students ask in class be repeated by the professor so that the captionist can transcribe all
class discussion. Information is sent via phone line from the captionist to the notebook computer that
the student has in front of them. Technical assistance for this process will be provided from the
Student Accessibility Services Office.
*
Frequent breaks: please allow student to take breaks as needed.
*
Lighting: Some modifications, such as additional lighting may be necessary for this student. We
would appreciate your assistance in helping us to locate additional sources of light to assist this
student in class.
*
Required study time before examinations: Due to his/her disability, this student requires more time
than the average student to read through material and to prepare for examinations. Because of this,
we ask that you try not to present new material for an examination less than two to three calendar
days prior to the exam date.
*
Stamina/Fatigue: As a result of his/her disability, this student tends to become fatigued easily and
may have decreased stamina for lengthy class periods or examinations. This fatigue can be
exacerbated by stress, and may be most evident during midterms and final exam periods. Because of
this, we ask that this student be allowed rest periods during long classes or examinations.
*
Library Assistance: This student requires assistance to acquire and/or copy material through the
library. He/she has been informed that 24-48 hours notice is required for this service, and that he/she
must present a copy of needed references and a copycard with the appropriate amount of money on it
to cover the cost of needed copies. The student has been encouraged to make an appointment with
the appropriate library staff member if more involved assistance is required.
*
Furniture modification: The Office of Student Accessibility Services will be placing tables into his
classes for use as a desk. We would appreciate your assistance in making sure the tables are available
for this student’s use, and reporting to us if they disappear from the classroom
*
Use of a Braille-and-Speak in class. The student will bring a device into class with her that has a
Braille keyboard so that she is able to take notes.
*
Taped and Braille Materials: Required textbooks and printed materials will be provided on tape or
in Braille through Student Accessibility Services and/or Recordings For the Blind & Dyslexic. Your
assistance may be needed to provide required written materials (particularly the syllabus and
handouts) in advance so that SAS can convert them to Braille for the student. Note: It is easier to
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 61 -
convert Word or Wordperfect files than hard copies of information. If it is possible, we would
appreciate if any written information can be sent in a text file to Sue Smith at ssmith37@kent.edu for
conversion. The SAS office will then be responsible for getting the translated information to the
student.
*
Use of a Service Dog: This student will have a service dog with her to assist with her mobility
around campus. State law requires that service dogs be permitted into all public facilities. The dog
has been trained to be silent and to sit under the student’s desk. It would be helpful if the student is
permitted to sit in the front row of class in order to give the service dog more room to sit.
*
Other: Special individualized arrangements can be made through the Student Accessibility Services
Office for other class requirements, including labs or field trips. Please contact our office if you have
questions or wish to discuss special needs.
SAS Accessibility Specialists determine the type of accommodations by reviewing the
documentation provided from a licensed practitioner that substantiates the student’s disability and
the functional limitations it poses. Using the traditional college course as a model (i.e.,
predominantly lecture style, with exam-based evaluation methods), reasonable modifications are
then determined that afford the student equal access to course content and/or equal opportunity to
display his/her knowledge.
Faculty who plan to teach and/or evaluate students in a manner different than this (or those who
plan to utilize web-based applications) are encouraged to contact a staff member at Student
Accessibility Services for assistance in making the course accessible for all students.
Please note that at no time is it appropriate to alter course expectations for this student. Also, a reminder that
the information contained in this letter is confidential, and should not be discussed publicly nor shared with
anyone without the student’s written permission.
Thank you for your assistance in providing accessibility at Kent State University.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 62 -
Appendix B:
Test Proctoring Policies for Faculty
Student Accessibility Services
Kent State University
DeWeese Health Center
Phone (330) 672-3391 Fax (330) 672-3763
TEST PROCTORING POLICIES
Student Accessibility Services (SAS) coordinates the provision of appropriate academic
accommodations to students with disabilities. Alternative test administration allows the faculty member or
course instructor to evaluate the student with a disability on the same basis as the non-disabled student. The
purpose is to allow the student to demonstrate her/his knowledge and serves to de-emphasize the limitations
of her/his disability.
If the student only needs extra time or limited assistance (e.g. completing a machine-scored answer
form), the academic department is encouraged to provide this assistance. Because of the complexity of some
academic subjects such as foreign languages, advanced mathematics, accounting and computer science, the
department may be expected to provide a proctor. A Graduate Assistant familiar with the subject being
tested would be an appropriate proctor in these situations.
GUIDELINES FOR TEST PROCTORING SERVICE:
1.
The student with a disability should identify her/himself to their instructor during the first week of the
semester.
2.
The student will hand-deliver a Recommended Accommodations Letter to their instructor during the
first two weeks of the semester. This letter, prepared by an SAS staff member, will verify that the
student is entitled to specific testing accommodations (e.g. extended test time.) Faculty members are
urged to consult with the SAS office if they wish to verify the student’s needs or to discuss the best
accommodations.
3.
The student is responsible for contacting SAS at least three days in advance to schedule a test. At
that time, the student is also responsible for reminding the faculty member that they will be taking the
exam in the SAS office. Every effort will be made to arrange test proctoring on the same day and as
close as possible to the time the rest of the class is scheduled to take the exam. However, the
appointment times depend on the availability of proctors.
4.
All students utilizing the test proctoring service will be expected to take their tests at the same
time as other class members. Students must schedule their exams during the hours the office is in
operation (Monday & Thursday 8 a.m. - 7:00 p.m.; Tuesday, Wednesday & Friday 8 a.m. – 5 p.m.)
Any student who needs to take their test at a time/date other than when the class is must obtain
permission from their instructor. New testing arrangements must then be communicated directly to
the SAS office by the instructor. If the student fails to complete her/his exam at the scheduled time
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 63 -
and/or provide permission from their instructor to take it at another time, the test will be returned to
the instructor the day following the test date.
NOTE: Due to the increased need for this service, the SAS staff may need to schedule a student’s
appointment at a different date/time than when the class is taking the exam. If this situation arises,
the faculty member will be directly notified by the SAS office.
5.
The course instructor is responsible for delivering the exam to the SAS office prior to the scheduled
test time. SAS assumes responsibility for the security of the exam once it is received. To ensure the
security of the exam, the SAS office requests that the test NOT be sent via campus mail.
6.
The course instructor may arrange to pick up the completed exam, or the completed exam may be
delivered by a SAS worker, usually within two working days. If delivered, a receipt must be signed
by the instructor or another staff member in the department upon delivery.
7.
The instructor must provide written permission for the student to use notes, textbooks, calculators, or
other materials during the test.
8.
It is always the faculty member’s choice to provide the stated accommodations in their own
classroom or building. We request that the student discuss the testing process in detail with the
faculty member prior to the exam.
9.
American Sign Language may be the first language for some deaf or hearing-impaired students.
Hence the grammatical subtleties of their “second language”, English, may pose problems in addition
to slowing their reading speed. If the test is in written form, the Student Accessibility Services Office
can provide a sign language interpreter who reads and translates the questions to the student in sign
language. If the method of evaluation is oral, the interpreter can reverse this translation process for
the student. If the deaf or hearing-impaired student needs either of these alternative test
administrations, please follow the general procedures for the SAS test proctoring service or contact
the SAS Office for details.
10.
Any incidents of improper test-taking, as defined by the University’s Policy on Student Cheating and
Plagiarism will be handled as if they occurred in the classroom. If cheating is evident, the SAS
proctor will stop the exam immediately, and the exam will be returned to the instructor with a written
explanation of what occurred. It is expected that the faculty member will hold the student
accountable for her/his inappropriate action.
TEST FAXING INSTRUCTIONS
FAX NUMBER: (330) 672-3763
When faxing a test to our office, please include the following information:
A.
B.
C.
Name of both the instructor and the student.
Whether you would like the test delivered back to you, or if you will pick it up at the SAS office.
Location for delivery, if applicable.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 64 -
D.
E.
Any special instructions for the student (i.e., use of a calculator, open book/notes, etc.).
The latest date/time the student is permitted to take the exam. This will assist us in making sure that
the student schedules appropriately. If the student does not take the exam by the date/time specified,
the exam will be returned to you.
Thank you for all of your help and support with this process. Please do not hesitate to contact the SAS office
with any questions/concerns.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 65 -
Appendix C:
Test-Taking Policies for Students
Student Accessibility Services
Kent State University
DeWeese Health Center
Phone (330) 672-3391 Fax (330) 672-3763
https://www.registrars.kent.edu/disability/CFM/TestAppForm.cfm
TEST-TAKING POLICIES FOR STUDENTS
All students using test-proctoring services in the SAS office MUST adhere to the following policies:
1. You must schedule your test with our office three (3) days in advance. You may call us and schedule
or schedule online at web site listed above. Note: To access the online form you must use the letter
‘s’ after the http: in the web site address. Failure to schedule a test taking time or arriving late for an
exam may result in:
a. Having to obtain permission to take the test another day, or
b. Having to wait until a test room, equipment, and/or proctor becomes available for your use.
2. It is your responsibility to remind your professor the class before an exam that you will be taking
your exam in the SAS office.
3. You must leave all notes, bookbags, purses, coats, etc. at the designated place in the office. You are
only permitted to bring items into the exam room that have been designated by your instructor
(calculator, etc.).
4. Once you begin the exam, you will NOT be permitted to leave the SAS Office. If you anticipate
needing to use the restroom during your exam, you must do so prior to beginning your exam.
Permission to leave the testing room must be obtained prior to beginning the exam.
5. Office hours are Monday & Thursday 8 a.m. - 7:00 p.m.; Tuesday ,Wednesday & Friday 8 a.m. – 5
p.m. Tuesday and Wednesday. Schedule your exam to allow adequate time for completion before the
office closes. This includes double time (100%) for a test with calculations and/or essay test, or time
and a half (50%) for multiple choice or short answer exams.
6. If you have special need (computer, CCTV, tape recorder, proctor, etc.), please inform the office
when you call to schedule your exam.
7. Scribes, readers and proctors will write exactly what you dictate to them and read exactly what is
written. Clarification of the meaning of vocabulary and questions may require instructor’s
permission.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 66 -
8. To take your exam at a time later than the time that the class takes the same exam REQUIRES your
instructor’s permission. Please note that if you do not take the exam at the time/date that you
schedule, we may return the exam to your professor.
These guidelines will be followed to ensure the integrity of our test-proctoring system, and the credibility we
have earned with the faculty. Thank you for your cooperation and support. Best of luck on your exams!
This handbook was adapted (with permission) from Accommodating Students with Disabilities a publication of Project
PACE, a program of Disability Support Services at the University of Arkansas at Little Rock (Funded by the U.S.
Department of Education, project #P333A990056).
- 67 -
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).
Appendix D:
Statement for Course Syllabus
It is asked that the following statement be included on every syllabus.
University policy 3342-3-01.3 requires that students with disabilities be
provided reasonable accommodations to ensure their equal access to
course content. If you have a documented disability and require
accommodations, please contact the instructor at the beginning of the
semester to make arrangements for necessary classroom adjustments.
Please note, you must first verify your eligibility for these through Student
Accessibility Services (contact 330-672-3391 or visit www.kent.edu/sas
for more information on registration procedures).
It will also help if you make a brief announcement or read this statement out loud the first
day of class. This will show students who may be apprehensive that you are aware needs
may exist and that you are approachable.
This statement can be copied from the web at
http://www.registrars.kent.edu/disability/FacultyStaff/SyllabusStatement.htm
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).
Appendix E:
Notetaker Fax to Faculty
INTER-DEPARTMENT FAX
STUDENT ACCESSIBILITY SERVICES
330-672-3391
DEWEESE HEALTH CENTER
KENT STATE UNIVERSITY
KENT, OH
DATE:____________________________________________________
TO:______________________________________________________
SUBJECT:
NEED FOR A NOTE TAKER
COURSE:
SECTION NUMBER:
COURSE DESCRIPTION:
We would greatly appreciate it if you would make the following announcement for
the need for a notetaker in your class, in order to assist a student with a disability.
“There is a need for a note taker in this class. As a note taker you will be paid
$50.00 PER SEMESTER. If you are interested please go to Student Accessibility
Services, DeWeese Health Center or call 330-672-3391. Note takers are hired on a
first come first serve basis. Your assistance is greatly appreciated.”
REMINDER: The confidentiality of all students in the SAS office is
protected. For this reason, we ask that you do not reveal the student’s
name, or single out a student registered with the SAS office for any
reason. If you have any questions, please feel free to contact us at (330)
672-3391.
Thank you in advance for your cooperation. We appreciate your taking time
to assist us in this matter.
Thank you.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).
Appendix F:
Tape Recording Agreement
Tape Recording Student Agreement Form
Kent State University
In the "Rules and Regulations" outlining procedures for compliance with Section 504 of
the 1973 Rehabilitation Act, it is stated "…a recipient to which this subpart applies [KSU]
may not impose upon disabled students, rules, such as the prohibition of tape recorders
in classrooms, that have the effect of limiting the participation of students with
disabilities in the recipient's [KSU] education program or activity."
(The 1998 amendments to the Rehabilitation Act, Title II of
the Americans with Disabilities Act of 1990, and case law also apply.)
I,
, agree that I will not
(Student Name and Society Security Number)
release the tape recording or transcription of class lectures or otherwise hinder
's ability to obtain a copyright on lectures I
(Instructor's Name)
taped in
.
(KSU Department, Course Title, Number, and Section)
Further, I agree to use these recordings solely for the purpose of learning the material
presented in this course.
Student Signature
Date
The student and faculty member should each retain a copy of this form.
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).
Appendix G:
Language and Disability
Many people still view persons with disabilities as individuals to be pitied, feared, or ignored.
These attitudes may arise from discomfort with individuals who are perceived to be different or
simply from a lack of information.
Positive language empowers. When writing or speaking about people with disabilities, it is
important to put the person first. Group designations such as "the blind," "the deaf," or "the
disabled" are inappropriate because they do not reflect the individuality, equality, or the dignity
of people with disabilities. The following are examples of positive and negative phrases. Note
that the positive phrases put the person first.
Affirmative Phrases
Negative Phrases
person with a psychiatric disability
crazy, nuts
person with mental retardation
retarded, mentally defective
person who is blind, person who is visually
impaired
the blind
person with a disability
the disabled, handicapped
person who is deaf, person who is hard of
hearing
suffers from hearing loss, the deaf, deaf and
dumb, deaf-mute
person who has multiple sclerosis
afflicted by MS, victim of, stricken by
person with epilepsy, person with seizure
disorder
epileptic
person who uses a wheelchair
physically disabled
confined or restricted to a wheelchair,
wheelchair-bound
crippled, lame, deformed
unable to speak, uses synthetic speech
dumb, mute
seizure
fit
successful, productive
has overcome his/her disability
says she/he has a disability
admits she/he has a disability
person without a disability
normal person (implies that the person with a
disability isn't normal)
Source: The President’s Committee on Employment of People with Disabilities
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).
Appendix H:
Disability Etiquette
Outlined below are the Ten Commandments of Etiquette for Communicating with People with
Disabilities.
1.
When talking with a person with a disability, speak directly to that person rather than to a
companion or sign language interpreter.
2.
When introduced to a person with a disability, it is appropriate to offer to shake hands.
People with limited hand use or who wear an artificial limb can usually shake hands.
(Shaking hands with the left hand is an acceptable greeting.)
3.
When meeting a person who is visually impaired, always identify yourself and others who
may be with you. When conversing in a group, remember to identify the person to whom you
are speaking.
4.
If you offer help, wait until the offer is accepted. Then listen to or ask for instructions.
5.
Treat adults as adults. Address people who have disabilities by their first names only when
extending the same familiarity to all others. (Never patronize people who use wheelchairs by
patting them on the head or the shoulder.)
6.
Leaning on or hanging on to a person’s wheelchair is similar to leaning on/hanging on to a
person and is generally considered annoying. The chair is a part of the personal body space
of the person who uses it.
7.
Listen attentively when you’re talking with a person who has difficulty speaking. Be patient
and wait for the person to finish, rather than correcting or speaking for the person. If
necessary, ask short questions that require short answers, a nod or shake of the head.
Never pretend to understand if you are having difficulty doing so. Instead, repeat what you
have understood and allow the person to respond. The response will clue you in and guide
your understanding.
8.
When speaking with a person who uses a wheelchair or a person who uses crutches, place
yourself at eye level in front of the person to facilitate the conversation.
9.
To get the attention of a person who is deaf, tap the person on the shoulder or wave your
hand. Look directly at the person and speak clearly, slowly, and expressively to determine if
the person can read you lips. Not all people who are deaf can read lips. For those who do
speechread, be sensitive to their needs by placing yourself so that you face the light source
and keep hands, cigarettes, and food away from away from your mouth when speaking.
10.
Relax. Don’t be embarrassed if you happen to use accepted, common expressions
such as “See you later,” or “Did you hear about that?” that seem to relate to a person’s
disability. Don’t be afraid to ask questions when you’re unsure of what to do.
Source: The Ten Commandments were adapted from many sources as a public service by United
Cerebral Palsy Association, Inc. (UCPA). UCPA’s version was updated by Irene M. Ward & Associates
(Columbus, Ohio) as a public service and to provide the most current language possible for its video
entitled “The Ten Commandments of Communicating with People with Disabilities.”
This handbook was adapted (with permission) from Accommodating Students with Disabilities a
publication of Project PACE, a program of Disability Support Services at the University of
Arkansas at Little Rock (Funded by the U.S. Department of Education, project #P333A990056).