Formerly The Regenerator
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NOSH NEWS
THE MONTHLY PUBLICATION OF APICS NORTH SHORE CHAPTER #20 – APRIL 2005
Tuesday
Six Sigma
Business Improvement
Processes
Attention Green-Belts, Black-Belts, Master
Black-Belts, and No-Belts!
April 12, 2005
Registration/Networking 5:30 pm
Dinner
6:00 pm
Tour/ Presentation
7:00 pm
Member
Nonmember
Unemployed
Students
$25
$25
$15*
$15*
*You must state your status when registering
The North Shore Chapter of APICS welcomes Michael
O'Connor, Ph.D. Michael’s talk, entitled “Six-Sigma –
Business Improvement processes” will explore best and
worst-case scenarios, six sigma tools, and change
management methodologies, and several key areas of
concern:

Make your reservation by 5 pm, Friday, April 8, 2005
Call Bruce Netten
(781) 438-2466
or
REGISTER ON-LINE
Six-Sigma measurements – how a business
Visit
process is actually performing (as verified
against a customer specification). A defect is
click on REGISTER
defined as anything outside of these customer
specifications. A process can/must not produce Directions to the Lord Wakefield
more than 3.4 defects per million to achieve Six
Take I-95 North to Exit 39, North Avenue. Coming
Sigma.
from the south, turn right off the ramp. (From the
Six Sigma methodology
– requiring north, turn left off the ramp.) Turn left into the
multiple/Precise measurements, in addition to driveway. The Best Western Lord Wakefield
Conference Center is in the rear of the Lakeside Office
the use of Six-Sigma improvement projects (with
Park.
the goal to reduce variation and excellence in
business process application).
www.apics-northshore.org

NOSH 20 NEWS
Surely, improvement in our Six-Sigma measurements
and methodologies will help us with our Quality – which
is fundamentally about making money! Join us on April
12, 2005, and find out!
Read more about our speaker on page 4.

INSIDE THIS ISSUE
by email?
Send us your email request at:
contact@apics-northshore.org
You will receive a maximum of two
APICSNOSH20 emails in any given month.
We never spam or reveal your address.
Event Calendar…….…
2
New Members. ……….
2
Member News…………. 3
Certification Quiz ……… 5
Workshops ……………
5
North Shore Chapter 
2
APICS North Shore Chapter
2002-2004 Board of Directors
PRESIDENT
Kevin Burnell
E-mail: contact@apics-northshore.org
H: 978-373-3762
North Shore Chapter #20
2004 - 2005 CALENDAR
VP & AWARDS
open
SECRETARY
Joyce Vecchiarelli
E-mail: joyce.vecchiarelli@smith-nephew.com
W: 978-749-1075
TREASURER
Doug Wilson, CFPIM
H: 603-382-5368
Date
Day
Activity
Agenda
04/12/05
Tue
PDM
Dr. Michael O’Connor, "Six Sigma – Business
Improvement Processes"
EDUCATION & RESEARCH
Marc Ratte
E-mail: rattem@tycoelectronics.com
W: 978-442-5066
Ken Duratti, CPIM
E-mail: ken_duratti@hotmail.com
H: 781-245-1773
Nominations
05/10/05
Tue
PDM
NEWSLETTER
Adrienne Galbraith, CPIM
E-mail: aagalbraith@hotmail.com
H: 978-440-8019
FACILITIES
Bruce Netten, CPIM
E-mail: netten@peoplepc.com
H: 781-438-2466
Victor Garo, Top Management Night
Election of Officers
06/14/05
Tue
PDM
Annual Bash, Installation of Officers
PROGRAMS & AWARDS
Susan Sulesky
E-mail: sulesky@gtequipment.com
MARKETING
open
WEBSITE
Frank Clapp
E-mail: clapp5@comcast.net
W: 978-703-2677
Sharon Lucci, from AS&E and Arch
Astolfi, a founding member of our chapter,
WEBMASTER
Michael Burkett
E-mail: webmaster@apics-northshore.org
ACTIVITIES LIAISON
Kenneth B.Glasser, CPIM, C.P.M.
E-mail: kenneth.glasser@axcelis.com
W: 978-787-9273
MEMBERSHIP
Rich Hopkins, CFPIM,CIRM
E-mail: richard.hopkins@vsea.com
W: 978-282-2339
EMPLOYMENT
Patrick Stack
E-Mail: pstack@newalliance.com
W: 978-681-0677 x212
ACADEMIC LIAISON
Billie Gettel
H: 978-897-5284
E-mail: billie.gettel@comcast.net
PAST PRESIDENT
Paul Blanchet, CPIM
E-mail: paul.blanchet3@averydennison.com
W: 978-345-8119
DIRECTOR AT LARGE
Preston Holleman, CPIM
E-mail: presolder@aol.com
H: 978-369-8727
COMPANY CO-ORDINATOR
Brenda DeCoff
E-mail: Brenda.Decoff@itt.com

were the winners of the drawing from
completed surveys at the March dinner
meeting. Each prize for $50 cash, was to be
doubled to $100 if the winner was present at
the time of the drawing. Congratulations!
The North Shore Chapter of APICS wishes to
welcome its newest members:
Kim H. Armstrong
Clare Inc.
Christopher F. Cavalier
Hill Packaging
Frank J. Mierz
Varian Semiconductor
North Shore Chapter 
President’s Message
Dear Fellow APICS Members,
3
2005 APICS International
Conference and
Exposition
There will be a drawing from completed surveys at the
March dinner meeting. Two names will be drawn. Each APICS The Association for Operations Management
prize will be for $50 cash, to be doubled to $100 if the announces its general and featured speakers for the
winner is present.
2005 APICS International Conference and
Exposition, October 16-18, at the Ernest N. Morial
Victor Garo will be speaking at our Top Management Convention Center in New Orleans, Louisiana.
Night on May 8, 2005. This will be a joint meeting, held
at the Crowne Plaza, in Woburn. Victor Garo is an Mike Ditka, former head coach of the Chicago Bears
attorney in Medford, Massachusetts, and has appeared and New Orleans Saints, and Ken Schmidt, former
on “60 Minutes,” Ted Koppel’s “Nightline” and the “Phil Harley-Davidson Motor Company director of
Donahue Show.” When you hear his inspiring story, you communications, are the general session speakers.
realize that he has truly “walked the walk and talked the
talk.” One person really can make a difference. By
sharing his personal challenges and successes, Mr. Garo
continues to make a difference in the lives of many.
Don’t miss it!
Featured speakers are Norman Bodek, president of
PCS Press, a publishing, training, and consulting
company and author of Kaikaku: The Power and
Magic of Lean, and Gary Maxwell, senior vice
president, merchandise and replenishment, U.S.
Wal-Mart Stores Division.
Seminar 1, 2005 will be held May 22 to May 24 in
In addition to these speakers, nearly 100 educational
Sturbridge, MA. Visit www.seminar1.org for details.
sessions will focus on the latest emerging trends and
Finally, the 2005 APICS International Conference and strategies for demand management, global supply
Exposition, October 16-18, at the Ernest N. Morial chain, lean strategies, operations improvement,
Convention Center in New Orleans, Louisiana. Visit: operations management essentials, personal and
professional development, and project management.
www.apics-northshore.org and http://www.apics.org.
The exposition will feature more than 130 leading
We encourage you to take advantage of all of the local, companies in software, systems, manufacturing
regional and national educational opportunities APICS business technology, information technology, supply
has to offer.
chain management, MRP/ERP, planning and
scheduling, training, RFID, business analytics,
Visit: www.apics-northshore.org for local events, and be product life cycle management, enterprise asset
sure to click on our links to region and society level management,
MRO,
systems
integration,
activities.
logistics/distribution, and business consulting.
Sincerely,
Kevin Burnell, President
APICS North Shore Chapter #20
For more information about the 2005 APICS
International Conference and Exposition, visit:
www.apics.org.
North Shore Chapter 
4
APICS LAUNCHES NEW
INDUSTRY CERTIFICATION
About Our Speaker
CERTIFIED SUPPLY CHAIN PROFESSIONAL
Michael's professional experience spans the range
of Engineer, Scientist, and Quality consultant. As an
Engineer, and Scientist Michael solved performance
and design problems for a
range of tools used in
semiconductor manufacturing.
He worked with companies
such as: Boxer Cross, IBM,
Infinion,
Intel,
Nanya,
Powerchip, Samsung, ST
Microelectronics, UICC, UMC,
USC, Winbond.
Alexandria, VA (March 8, 2005) APICS The Association
for Operations Management announced today the
creation of a new industry certification to meet the rapidly
changing educational needs in the field of supply chain
management. The Certified Supply Chain Professional
(CSCP) designation is designed for professionals
interested in increasing their knowledge of supply chain
management, those currently working in the field of
supply chain management, and for those individuals
working with enterprise resources planning (ERP)
systems.
“The APICS CSCP designation validates a unique skill
set and reflects the expanding role supply chain
management plays in today’s increasingly competitive
global marketplace,” stated Thomas J. Krupka, CFPIM,
Jonah, APICS President. “In the past, companies focused
primarily on manufacturing and quality improvements
within their four walls to gain a competitive advantage.
World-class supply chain management drives a broader
view, extending efforts to encompass the entire network
of companies throughout the supply chain that work
together to meet customer demands. The APICS CSCP
designation will equip today’s professionals with the
credentials to improve their company’s competitive
success and their own professional advancement and
earning potential.”
APICS currently administers
two internationally
recognized certification programs—Certified in Production
and Inventory Management (CPIM) and Certified in
Integrated Resource Management (CIRM). Since 1974,
80,000 professionals have earned the CPIM designation
and more than 4,000 have earned the CIRM designation.
With the addition of the CSCP designation, APICS
enhances its validation of the disciplines within operations
management,
specifically
production,
inventory,
enterprise, and supply chain management.
Michael O'Connor, Ph.D.
As consultant, Michael develops and teaches
customized implementation programs in Basic
Project Management, Lean, Six Sigma (DMAIC and
DFSS), and Lean-Six Sigma. He has led, trained
and/or mentored hundreds of Executives, Black Belt
and Green Belt project leaders in process
improvement tools and has worked in diverse fields
including
health
care,
high
technology,
telecommunications, manufacturing, government,
finance, service and retail.
His dynamic leadership style combines the guidance
of Stephen Covey, energy of Tony Robbins,
analogies of Will Rogers, and structured problem
solving approach of J.M. Juran, W. E. Demming &
Mikel Harry. He easily and dynamically translates
statistical problem solving theory into applied tools
and techniques that will drive bottom line results,
combining story telling, demonstrations, applied
theory, interaction, and unparalleled teamwork.
Michael O’Connor will be speaking for the APICS
North Shore Chapter Meeting on Tuesday, April 12,
2005.
Don’t miss it!
The CSCP program will be launched in conjunction with Be sure to make your reservation by 5 pm, Friday,
the 2005 APICS International Conference and Exposition, April 8, 2005. Call Bruce Netten at (781) 438-2466
October 16-18, in New Orleans, Louisiana.
or register on line.
North Shore Chapter 
5
Certification Corner
CPIM Workshops
Register now for
Each month in this section, we will feature five sample questions from one of
the five modules in the CPIM Certification Program. For more information on
the CPIM Certification process, call Rich Hopkins at 978-282-2339.
Spring 2005!
This month's questions are taken from the Execution and Control of
Operations module:
1. Measurement of customer service delivery performance should be based
on which of the following considerations?
(A) Whether the company operates on a fiscal or calendar month.
(B) The result of the measurement should be easily understood
by management.
(C) The delivery measurement performance should focus on how
well the shipping dollar budget is met.
(D) The measurement should indicate overall customer satisfaction
with a product.
2. Inventory control can be improved by adopting which of the following
storeroom practices?
I. Calculating EOQ’s to determine quantities to issue
II. Initiating a cycle-counting system
III. Making the storeroom off-limits to all except storeroom
personnel
IV. Maintaining parallel record systems to cross-check balances
(A) I and II only
(B) II and III only
(C) III and IV only
(D) I, III, and IV only
Register by April 4, 2005
Courses:
Course
Day
Location
Basics of Supply Chain
Management
Detailed Scheduling &
Planning
Strategic Management of
Resources
Thurs.
ArQule Inc.,
Woburn, MA
ArQule Inc.,
Woburn, MA
Lucent Technologies,
North Andover, MA
Thurs.
Wed.
Workshop Costs:
Registration Fees
Member Fee:
Nonmember Fee:
$325.00
$375.00
Required Materials:
3. The main objective of line balancing in an assembly operation is to
Participant Workbook:
(A) provide maximum mobility of operators between assembly lines
(B) minimize the total number of parts required for each assembly
line
(C) develop work standards for cost-estimating purposes
(D) distribute the work to maximize line output
4. Increased supplier lead times prompt the customer to
(A) carry smaller safety stocks
(B) carry larger safety stocks
(C) release fewer orders to the suppliers
(D) do less expediting with the supplier
$70.00
Call Ken Duratti 781-245-1773 or e-mail
ken_duratti@hotmail.com for more info
Or, contact Marc Ratte 978-442-5066 or e-mail
rattem@tycoelectronics.com , or tel @ :
5. If a job shop automates its tool-changing process to reduce setup times,
the change will result in an increases in which of the following?
(A) annual number of shop orders
(B) queue
(C) lead time
(D) lot size
Register online at:
http://www.apics-northshore.org/education/
QUIZ ANSWERS: 1. B, 2. B, 3. D, 4. B, 5. A, NO PEEKING!
APICS North Shore Chapter #20
PO Box 108
Beverly, MA 01915
First Class
U.S. Postage
PAID
Permit No. 88
Acton, MA
01720
Return Service Requested
Register now for CPIM Workshops!
http://www.apics-northshore.org/education/
Or, contact Marc Ratte via E-mail: rattem@tycoelectronics.com , or tel @ : 978-442-5066
HOST SITES NEEDED!
One registration fee will be waived
if your site hosts a workshop!
Call Ken Duratti 781-245-1773 or e-mail
ken_duratti@hotmail.com for more info

On January 1, 2005, APICS rang in the New Year with a
new name—APICS The Association for Operations
Management; a new tag line—Advancing Productivity,
Innovation, and Competitive Success; a new logo; and a
new Web site! To check it out, visit:
www.apics.org