Learning and Development
Programme
April 2010 – March 2011
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Contents
Introduction
3
Key Priorities
4
Youth Connexions Resource Centre
5
Qualifications
6
Essential Training
11
Learning and Development Schedule for 2010/11- at a glance
12
Essential training courses
14
Continuous Professional Development
20
Workshops
33
Conferences
34
Hertfordshire County Council Management Development
35
Hertfordshire County Council Skills Development
36
Venues
37
Application Process
38
Application Forms
39
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Introduction
Building on our successes of 2009/10 we want to provide everyone in Youth Connexions with the
professional development and support in order to continue learning in their role.
The 2010/11 Learning and Development Programme aims to deliver support and development to
new practitioners and experienced practitioners.
We understand that workloads often make it difficult to commit to training days, to allow for this
we have developed a series of workshop sessions. These 2/3 hour sessions are a good
refresher for all practitioners and we’ve tried to offer a range of topics and skills.
You will probably be aware of the Council for the Future programme which brings a number of
challenges. In order to deliver a quality programme at good value we have had to make some
changes:
o
o
o
o
Workshop sessions will not have any refreshments provided
Half day courses will offer tea and coffee only
Full day courses will have tea and coffee, at the start and in morning and afternoon breaks.
Lunch will only be provided if the venue does not offer any catering facilities or where these
facilities may not be available
Andrew Simmons
Deputy Director Services for Young People
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Key Priorities
Welcome to the Youth Connexions Learning and Development Programme 2010/11
The key priority for Youth Connexions is to deliver the Youth Offer to the highest possible
standard. To achieve this we need a flexible, highly motivated workforce with the skills,
knowledge and confidence to help young people achieve their full potential and stay safe from
harm.
The following high profile activities and initiatives are regarded as critical for the fulfilment of
YCH strategic objectives 2010/11:
o
NEET reduction
o
Impartial IAG, including an understanding of the breadth of curriculum available
for 14-19’s, particularly online
o
Youth Work and Positive Activities – including the introduction of National
Standards this year
o
Targeted Work to address specific need including diversionary activities
Priorities
1. Embed the Youth Connexions strategy and business plan that clearly links to HCC CSF
and HCTP through the Children and Young People’s Plan.
2. Ensure all practitioners have the knowledge, skills and ability to deliver an effective and
differentiated service and a clear understanding of what is essential and desirable training
for their role.
3. Develop a flexible workforce working towards the common core of skills and knowledge,
whilst optimising professional specialisms, to ensure that all young people achieve
positive outcomes.
4. Ensure all staff contribute effectively to working with partners, engaging at all levels
appropriate to their role to achieve positive outcomes for young people, partnership
working, clarity of responsibility and enhancing integrated practice.
5. Ensure that all practitioners have the underpinning knowledge and skills to support young
people from diverse cultures and backgrounds to achieve the best possible outcomes.
6. Ensure that all practitioners understand their role and their contribution to the service,
developing a common understanding of best practice, and a culture which celebrates
success.
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YOUTH CONNEXIONS RESOURCE CENTRE
The Resource Centre contains around 3000 catalogued
items:
o
o
o
Books
Videos/DVDs
Resource packs and games.
A searchable database of these is maintained.
In addition, around 30 journal titles, booklists,
publishers’ catalogues, leaflets and press cuttings
are held.
There are substantial resources on many topics of
particular relevance:
o
o
o
o
o
o
o
o
youth culture
communication skills
bullying and conflict
group work
self-esteem
sexual health and relationships
substance misuse
research and statistics on youth issues.
A range of materials to support both professional and personal development is available.
Most resources may be borrowed for up to a month. Fines are not charged but items
which are required by another reader may be recalled. Overdue notices are issued and charges
are made for lost or damaged books.
Val Favell our Resource Librarian is on hand to help you find what you’re looking for and happy
to give advice and answer any questions you might have.
Opening Times
The Resource Centre is normally open Tuesday, Wednesday and Thursday 8.00am– 6.00pm.
Please telephone in advance before making a special visit. Opening outside these times is by
arrangement.
First Floor
Farnham House
Six Hills Way
Stevenage
Herts
SG1 2FQ
01438 843348 (53348)
Val.favell@hertscc.gov.uk
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QUALIFICATIONS
The following section gives information on the qualification routes for:
1. Youth Workers
2. Youth Support Workers
3. Personal Advisers
1. Youth Workers
Youth Workers must already have a professional qualification in Youth Work, approved by the
Joint Negotiating Committee (JNC) before they can be appointed into a Professional Range
Worker post. The exception to this is where trainee posts are offered and the practitioner
undertakes professional training as part of their duties.
JNC qualifications are delivered by universities, and lists of validated courses are on the National
Youth Agency (NYA) website: www.nya.org.uk
2. Youth Support Workers
Youth Support Workers (YSW) may start their employment with Youth Connexions without any
formal qualifications but they must complete the Youth Connexions Youth Work Induction and
VRQ Certificate in Youth Work within 12 months of their start date.
3. Personal Advisers
All Personal Advisers (PA’s) will need to hold a relevant professional qualification or be working
towards one. New appointments to the service will be offered a choice of qualification depending
on your role.
There are two qualification routes for Youth Connexions Personal Advisers:
A. Level 4 NVQ ‘Learning and Development Support Services for Children, Young People
and those who care for them’ (LDSS NVQ)
B. The QCG - Qualification in Careers Guidance
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VRQ Level 2 Certificate in Youth Work
Who Should attend?
Youth Support Workers
Course Overview
The VRQ (Vocationally Related Qualification) is a nationally recognised qualification for Youth
Support Workers from the awarding Body – City & Guilds. VRQ is a competence based taught
course that assesses practice through the completion of work based tasks plus one observation
by the line-manager.
6 Units – Candidates must complete 100%.
Units
Core/mandatory
• Relationships with young people
• Reflective practice in youth work settings
• Equality in a youth work setting
• Health, safety and welfare in youth work
Optional (Chosen by service)
• Design and development of sessions with young people
• Evaluation of youth work activities
Taught input will cover all 6 units. In addition taught input on (not assessed) – National agenda,
YCH agenda and policies, Integrated Practice, Challenging Behaviour, Group Work, Values &
Ethics, Learning & Development
Dates
The next VRQ will be running in October 2010. 10 training days are delivered over a 6 month
period to allow time for completion of the tasks:
Saturday 2 October 2010
Sunday 3 October 2010
Saturday 16 October 2010
Saturday 6 November 2010
Saturday 27 November 2010
Saturday 11 December 2010
Saturday 8 January 2011
Saturday 15 January 2011
Saturday 22 January 2011
Saturday 5 February 2011
.
*Registrations already taken for this session .
Application
A further course will begin in the Spring of 2011. If you are interested in attending please
discuss with your Line Manger. All candidates will need to attend 100% of the sessions and
successfully complete the written work to achieve qualification.
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NVQ Level 4 – Learning and
Development Support Services for Children, Young
People and those who care for them
Who Should attend?
Personal Advisers
Course Overview
This qualification is aimed at those working to deliver in-depth advice, guidance, and support to
young people. It is part of the National Framework for Personal Advisers
The course enables candidates to enhance their practitioner skills to help them achieve
competence across a range of activities and interactions with young people and those who care
for them.
Units
A total of 11 units
6 core units – Mandatory:
o Evaluate the risk of abuse, failure to protect and harm to self and others
o Evaluate and develop own contribution to the service
o Develop interactions with clients
o Develop and sustain arrangements for joint working between workers and
agencies
o Promote and maximise educational opportunities and achievements for individual
children and young people
o Ensure personal safety and security
2 ‘optional pathway’ units – Youth Connexions Mandatory:
o Assist clients to decide on a course of action
o Assist clients to plan the implementation of a relevant course of action
3 additional units from a choice of 4 units
Optional if you already hold one of two existing relevant qualifications Compulsory to complete
NVQ LDSS qualification:
o Manage personal case load
o Involve children and young people in the management and delivery of service
provision
o Enable group learning
o Assist clients to review their achievement of a course of action
Dates
As required – please discuss with your Line Manager
Application
If you are interested in completing this qualification please discuss with your Line Manager.
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Qualification in Career Guidance (QCG)
Who Should attend?
Personal Advisers
Course Overview
The post graduate qualification in careers guidance is one year full time or 2 year part time
course. Although it is a careers guidance course, many Personal Advisers who have qualified
via this route work in other sectors of advice and guidance, working with clients both short and
long term.
Units
The QCG is offered locally at University of East London and South Bank University.
The courses include a mixture of taught work together with practical and written assignments,
and on the job training. UEL also offer practical one-to-one work for the interview skills module.
A degree or relevant experience plus the confidence to work and study at post graduate level are
required.
Dates
As required – please discuss with your Line Manager
Application
If you are interested in completing this qualification please discuss with your Line Manager.
.
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Learning and Development Programme
Learning and Development programme activities are categorised in three sections:
Essential:
Review the essential table of training. This training is only mandatory for
new practitioners and each course outline provides information on who
the training is applicable for.
You will not need to attend this training if you have previously completed
it and/or the training is still valid.
Continuous Professional Development:
Learning and development activities designed to support your
continuous professional development
Workshops
These two/three hour knowledge/skills based sessions are designed to
support good practice and refresh on a number of key topics
identified by staff
Common Core of Skills and Knowledge
There are six national common cores of skills and knowledge that all staff working with children
and young people should be working towards. These were reviewed in July 2009 and March
2010 and the refresh has lead to some changes. The common cores of skills and knowledge
are:
 Effective communication and engagement with children, young people and families
 Child and young person development
 Safeguarding and promoting the welfare of the child or young person
 Supporting transitions
 Multi-agency and integrated working
 Information Sharing
To assist you in gaining these skills and assessing your own competence in these areas, each
training programme that helps to equip you with these skills has been identified as such in the
course description.
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ESSENTIAL TRAINING
The essential training you need to complete varies depending on your role. The table below details all the essential training for 2010/11. This
training is mandatory for all new practitioners. You will not need to attend this training if you have already completed it nless the training has an
expiry date or through supervision it is identified a refresher is needed.
Role
Personal Advisers
Youth Workers
(PRW’s)
Including
OSS Project
Managers
Employment
Training Advisers
Youth Support
Workers and Youth
Support Workers in
Charge
OSS Information
Workers
Employment
Training Advisers
Team Managers
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















Course
Personal Safety
Integrated Practice – 4 modules
Safeguarding: The Child Protection Process from Recognition to Referral to Core Group
NCFE Level 1 Award in Relationships and Sexual Health
NCFE Level 1 Drugs Awareness
Working with Individuals –Skills and Theory
Personal Safety
Integrated Practice – 4 modules
Safeguarding: The Child Protection Process from Recognition to Referral to Core Group
NCFE Level 1 Award in Relationships and Sexual Health
NCFE Level 1 Drugs Awareness
Health and Safety Co-ordinators
Health and Safety Risk Assessment
Fire Safety and Fire Risk Assessment
VRQ Level 2 in Youth Work
Integrated Practice (included in VRQ or previously Foundation Course)
Safeguarding Introductory Awareness (included in VRQ or previously Foundation Course)

NVQ Level 2 IAG





Personal Safety
Integrated Practice – 4 modules
Safeguarding: The Child Protection Process from Recognition to Referral to Core Group AND
Safeguarding: Inter-Agency Working Together – Effective Multi-Agency Planning Meetings
Health and Safety - Appropriate to Agency
11
LEARNING AND DEVELOPMENT SCHEDULE
May 2010 – March 2011
Course
2010
Brief Therapy
C-card, Chlamydia Screening & Pregnancy Testing
L2 Award in Food Safety in Catering
Wednesday 28 July & Wednesday
11 August
Tuesday 7 September
Time
9.30 – 4.30 pm
TBA
9.30 – 12.30
TBA
9.30 – 4.3 0 pm
9.30 – 4.30 pm
9.30 – 4.3 0 pm
Developing Groupwork Skills Days 1 & 2
Developing Groupwork Skills Day 3
Sunday 26 September
Wednesday 29 September
Saturday 2 October
Sunday 3 October
Saturday 16 October
Thursday 9 September, Friday
10 September (& 8 October)
Thursday 8 October
Relationships and Sexual Health
VRQ Day 4
Thurs 21 & Fri 22 October
Saturday 6 November
TBA
9.30 – 4.3 0 pm
Tuesdays 9 & 16 November
Saturday 27 November
6.30 – 9.30 pm
9.30 – 4.3 0 pm
Tuesday 7 December
Saturday 11 December
Saturday 8 January
Saturday 15 January
Thurs 20 & Fri 21 January
Saturday 22 January
Tuesday 25 January
Saturday 5 February
22 February
TBA
9.30 – 4.3 0 pm
9.30 – 4.3 0 pm
9.30 – 4.3 0 pm
TBA
9.30 – 4.3 0 pm
TBA
9.30 – 4.3 0 pm
TBA
Rights for Pregnant Teenagers and Young People
VRQ Day 1
VRQ Day 2
VRQ Day 3
Exploring Anger & Aggressive Behaviour with
Young People
VRQ Day 5
C-card, Chlamydia Screening & Pregnancy Testing
VRQ Day 6
VRQ Day 7
VRQ Day 8
Relationships and Sexual Health
VRQ Day 9
Rights for Pregnant Teenagers and Young People
VRQ Day 10
C-card, Chlamydia Screening & Pregnancy Testing
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9.30 – 4.30 pm
9.30 – 4.30 pm
Venue
Application
Robertson House, Stevenage
YC
Robertson House, Stevenage
TP
YC
TP
Breaks Manor , Hatfield
Club de Havilland, Hatfield
Robertson House, Stevenage
Bowes Lyon, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
South Hill Centre, Hemel
Hempstead
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
South Hill Centre, Hemel
Hempstead
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
Robertson House, Stevenage
YC
YC
TP
YC
TP
TP
TP
Safeguarding
Introductory Awareness
Who Should attend?
Mandatory for Youth Support Workers ho have not completed VRQ
Course Overview
This 3 hour session gives you a solid introduction and awareness of the issues surrounding
safeguarding. It will help you to develop awareness of, and the ability to act on concerns about,
the safety and welfare of children and young people.
Learning Outcomes
By the end of the training participants will be aware of:
• Possible indicators of harm
• What to do if they have concerns about children in order to safeguard and promote the
welfare of children
• What will happen once they have informed someone about those concerns and the further
contributions they will be asked or expected to make to the processes
• Some basic information and background about the legislative framework within which
children’s welfare is safeguarded and promoted.
Dates / venues
Further dates to be arranged.
Please email Linda.young@hertscc.gov.uk to pre-book
Application
Youth Connexions application form
Reference to Common Core of Skills and Knowledge



Safeguarding and promoting the welfare of the child or young person
Information Sharing
Multi-agency and integrated working
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The Child Protection Process from
Recognition to Referral to Core
Group (2 day course)
Who should attend?
All Personal Advisers, Youth Workers, OSS Project Managers, Team and District Managers
Those who work regularly with children and young people, and with adults who are carers, and
who may be asked to contribute to assessments of children in need. This group should have a
higher minimum level of expertise: a fuller understanding of how to work together to identify and
assess concerns, to plan, undertake and review interventions.
Pre-requisite – Introductory Awareness Training (or equivalent basic training)
Course Overview
To provide an interagency context to consider and develop essential skills and knowledge
around key areas of the child protection process from recognition, child protection conference to
Core group.
Learning Outcomes
o
o
o
o
o
Be aware of research findings and evidence based practice in relation to safeguarding
children
Effective working together around assessment and analysis- appreciation of interagency
roles and responsibilities
Focus on interagency working around every child matters which are - being healthy, staying
safe, enjoy and achieving, making a positive contribution, achieving economic well-being and
how to provide services around the needs of children and young people
Understanding barriers of communication and ways to overcome them
To be able to prepare for child protection conferences including information sharing and
developing skills in effective communication.
Dates / Venues
Monday 6 and Tuesday 7 September
Monday 1 and Tuesday 2 November
Monday 10 and Tuesday 11 January 2011
Tuesday 1 and Wednesday 2 March 2011
9.30 – 4.15 pm
All dates at Hertfordshire Development Centre,
Stevenage
Application:
Online booking form
https://www.hertsdirect.org/websurveys/cgi-bin/qwebcorporate.cgi?idx=VQBGJQ
Reference to Common Core of Skills and Knowledge
 Safeguarding and promoting the welfare of the child or young person
 Information Sharing
 Multi-agency and integrated working
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Safeguarding
Inter-Agency Working Together – Effective MultiAgency Planning Meetings
Who should attend?
All Area Team Leaders and District Managers are required to complete this one day course in
addition to the 2 day Recognition to Referral to core group training. A total of 3 days training.
Pre-requisite – Introductory Awareness training (or equivalent basic training)
Course Overview
Aim of the course:
1) To improve inter-agency practice and understanding of strategy meetings, child protection
conferences, core groups and child in need / child protection plans
2) To enhance the skills and contribution of each agency representative resulting in effective
contribution at multi agency planning meetings.
3) To ensure each agency representative is aware of their role in the creation, monitoring and
review of effective child in need / child protection plans
Learning Outcomes
o
o
o
o
o
o
Be familiar with the HSCB procedures in relation to strategy meetings, child protection
conferences, core groups and child protection plans
Increase knowledge of your role in, and the purpose of, strategy meetings, child protection
conferences, core groups and child protection plans
Understand your own role and other agency roles and responsibilities in carrying out all
aspects of child protection conferences, plans and core groups
Development of skills and confidence in your ability to contribute effectively to the process of
Interagency planning and working together in line with ‘Working Together to Safeguard
Children’ (2006)
To understand the importance of remaining child focused whilst pursuing the effective
inclusion of families in the child protection process.
To develop skills in information gathering, report writing for conference and in appropriately
challenging colleagues
Key focus will be to give lessons from Serious Case Reviews in Hertfordshire
Dates / Venues
Monday 4 October
Wednesday 1 December
Tuesday 1 February 2011
Hertfordshire Development Centre, Stevenage
9.30 6.15pm
Application:
Online booking form
https://www.hertsdirect.org/websurveys/cgi-bin/qwebcorporate.cgi?idx=VQBGJQ
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Integrated Practice
Who Should attend?
All Personal Advisers, Youth Workers, OSS Project Managers, Team and District Managers
Course Overview
The training is for practitioners who are new to integrated practice. You should complete the
introductory session and all three modules in order to build up a range of skills around integrated
practice. The modules will also be a chance for practitioners to look at case studies and talk
about any practice issues that may have arisen.
Learning Outcomes
The modules allow practitioners to develop their knowledge on:
1. Integrated Practice Training
Introduction to processes for the delivery of integrated practice; be able to use the Common
Assessment Framework (CAF); to understand the Team Around the Child (TAC) approach and
methods; to understand the roles and responsibilities of the TAC and the Lead Professional
2. Information Sharing
To understand the importance of information sharing in relation to the wider integrated practice
programme; to understand the 7 golden rules; to be aware of confidentiality and the need to
break it in certain circumstances; to understand ContactPoint and how it will help you to share
information.
3. Skills for Engagement and Assessment
To enable participants to gain confidence in skills needed to carry out engagement with young
people, families and other agencies; to understand the use of open and closed questions; to be
able to facilitate an assessment; to explore and gain new skills and techniques for assessing
4. Managing and supporting others working in CAF
Implementing the integrated practice process with teams – designed for managers and assistant
managers
Dates / venues
Dates and Venue
See Page 18 for dates, all training is based in New Barnfield, Hatfield
Application
Booking is via an online booking form
www.hertsdirect.org/iptraining.
Reference to Common Core of Skills and Knowledge
 Effective communication and engagement with children, young people and families
 Child and adolescent development
 Support transitions
 Multi-agency working
 Information Sharing
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To book a place visit www.hertsdirect.org/iptraining. Enquiries email – ipinfo@hertscc.gov.uk
Summer Programme 2010 now available on Youth
Connexions website
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Integrated Practice - E-learning
The Integrated Practice e-learning packages are a great way for practitioners, managers and
support staff to brush up on skills and knowledge around integrated practice and information
sharing. They can be used as a refresher if you have attended integrated practice training or as
an introduction to integrated practice if you have not. However, they are not intended, and do not
replace, the modular training.
How do I access e-learning?
Common Assessment Framework
http://www.kwango.com/hcccaflogin
Information sharing
http://www.kwango.com/hccislogin
Integrated working
http://www.kwango.com/hcciw1login
Lead Professional
http://www.kwango.com/hcclproflogin
ContactPoint
http://www.kwango.com/hcccptlogin
Please use the table below to access e-learning packages. If you have any questions please
email caf-elearning@hertscc.gov.uk
Use any of the following:
CAF Username
CAF Password
Csf
hertscccsfcaf
hcccsf03caf
Vol Sec
hertsccvolseccaf
hcccsf05caf
IYSS
hertscciysscaf
hcccsf06caf
Int Working Username
Int Working Password
Csf
hertscccsfcaf
hcccsf03caf
Vol Sec
hertsccvolseccaf
hcccsf05caf
IYSS
hertscciysscaf
hcccsf06caf
Info sharing Username
Info sharing Password
Csf
hertscccsfiwk
hcccsf03iwk
Vol Sec
hertsccvolseciwk
hcccsf05iwk
IYSS
hertscciyssiwk
hcccsf06iwk
Lead Professional Username
Lead Professional Password
CSF
hertscccsflp
hcccsf03lp
Vol Sec
hertsccvolseclp
hcccsf05lp
IYSS
hertscciysslp
hcccsf06lp
ContactPoint Username
ContactPoint Password
hcccpt
hcccpnt
All
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Working with Individuals – Interview Skills
Who should attend?
Personal Advisers and Youth Workers , OSS Project Managers
Course Overview
To understand and work with the communication skills needed to help and encourage young
people when working on a one-to-one basis
To recognise the need for structuring effectively the time spent when working individually with
clients
Learning Outcomes
Using communication skills effectively to develop young people's self-awareness
 Reflective Skills
 Exploring phase of 1-to-1 work
 Space, Pace & Pauses
 Midstage phase of 1-to-1 work
 Types of Questions
 Action Planning
 Review initial needs & concerns of group
Dates / Venues
2 and 16 September 2010
9.30 – 4.30 pm
Delta House, Letchworth
Application
Youth Connexions application form
Trainer
HCS
Reference to Common Core of Skills and Knowledge
 Effective communication and engagement with children, young people and families
 Supporting transition
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Working with Individuals – Theory
Who should attend?
Personal Advisers, Youth Workers, OSS Project Managers
Course Overview
To understand a variety of models and theories that relate to young people and their situations
Learning Outcomes



To understand how to structure effectively the time spent with a young person 
To recognise how theories help us to further understand the young person and their situation
To look for possible alternative ways forward when assisting a young person
Dates / Venues
Thursday 23 September 2010
9.30 – 4.30 pm
Delta House, Letchworth
Trainer
HCS
Application:
Youth Connexions application form
Reference to Common Core of Skills and Knowledge
 Supporting transitions
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NCFE Level 1 Certificate in Drug Awareness
Who should attend?
Personal Advisers, Youth Workers, OSS Project Managers
Course Overview
This 3 day course provides a national qualification in drug awareness and equips staff to deliver
basic drug education to young people.
It offers both a national and Hertfordshire perspective and is an invaluable course for anyone
working with young people.
Learning Outcomes
NCFE Objectives:
To enable the participants to:
 Show an awareness of the types of drugs and why they are used
 Show an awareness of the social and personal effects of drug use
and how these are commonly portrayed
 Show an awareness of society’s perceptions of and responses to drug use
All of the above objectives will be delivered so that they relate to young people.
Additional Objectives:
In addition to the NCFE objectives the training will enable participants to:
 Understand the national and Hertfordshire drug strategies and plans relating to young
people.
 Know how to manage drug-related incidents, including basic life support.
 Distinguish between young people’s substance use of an experimental nature and
harmful substance use.
 Examine the resources that can be used with young people for drug education.
 Know which agencies to refer young people to for further support and care.
 Talk with confidence to young people about drugs.
Dates and Venue
Dates and venues to be agreed.
Please pre-book by emailing Linda.young@hertscc.gov.uk
Weekday and weekend course available – please state your preference when emailing
Trainer
To be confirmed
Application:
Youth Connexions application form
Reference to Common Core of Skills and Knowledge
 Safeguarding and promoting the welfare of the child or young person
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Personal Safety
Who should attend?
Personal Advisers, Youth Workers , OSS Project Managers, Team Managers
Course Overview
This Personal Safety course is suitable for all staff working in lone working situations, including
working outside normal hours, and front line staff dealing with clients and/or members of the
public.
Learning Outcomes
This course is intended to provide positive, practical guidance to help staff recognise and avoid
potential violence and aggression. It can be adapted to allow staff to plan and minimise the risk in
the working environment.
Dates / Venues
Further dates will be added
Robertson House, Stevenage
Application:
This is an HCC course so please apply through ESS or using the HCC application form at end of
Training Calendar.
Reference to Common Core of Skills and Knowledge
 Safeguarding and promoting the welfare of the child or young person
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NCFE Level 1 Award in Relationships
and Sexual Health
Who should attend?
Personal Advisers, Youth Workers, OSS Project Managers
Plus any staff delivering C-Card, Chlamydia and Pregnancy Testing as part of their role
must complete this course before attending C-card, Chlamydia and Pregnancy testing
(page 27)
Course Overview
This two day course covers key areas in “Relationships and Sexual Health”. You will
develop your knowledge of the biological processes and terminology, of relevant
legislation and your awareness of identity and diversity You will build an awareness of
contraception and sexually transmitted infections within sexual health and relationship
issues.
(accreditation is currently pending but should be confirmed shortly)
Learning Outcomes




Be aware of what is meant by Sex and Relationships
Know facts and information about Sexual Health
Be aware of facts and information about Contraception
Know some facts / information about HIV & other Sexually Transmitted
Infections
Dates / Venues
2 day course
Contact Christine Kirby
Christine.kirby@hertscc.gov.uk
Thursday 20 and Friday 21 January 2011
Robertson House
Time: TBA
Application:
Teenage Pregnancy application form
Reference to Common Core of Skills and Knowledge
Safeguarding and promoting the welfare of the child
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CONTINUOUS PROFESSIONAL DEVELOPMENT
Exploring Anger and Aggressive Behaviour
with Young People
Who should attend?
Suitable for those working with young people in a range of settings, including youth centres or
projects, one stop shops and schools.
Course Overview
The training comes complete with session plans and tools to facilitate 1:1 or small group work
sessions with young people to explore anger, enabling them to express emotions more positively.
This practical training is a basic introduction for anyone looking to develop short anger
management programmes in a non-therapeutic environment
Learning Outcomes
o
o
o
o
o
How to put together a short course that explores feelings of anger and ways to
express emotions positively
Ideas for exploring with young people 'triggers' that can lead to aggression
Ways to discuss feelings to develop emotional literacy
Simple techniques to reduce stress, understand and express feelings
Ways to set and review goals
Trainer
External - Vanessa Rogers
Dates / Venues
Tuesdays 9 & 16 November, 2 evenings
(6.30 – 9.30 pm)
Robertson House, Stevenage
Trainer
External – Vanessa Rogers
Reference to Common Core of Skills and Knowledge
 Effective Communication and engagement with children, young people and families
 Child and young people development
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Behaviour Management
Who should attend?
This two day pilot course is designed for anyone dealing with challenging behaviour in young
people, either in a group setting on individually. The practical session will explore some
techniques to help you deal with difficult situations.
Course Overview
Challenging behaviour is no easy task, this course provides you with both theory and practical
applications to help you deal with real situations.
The course will cover managing individuals and groups.
Learning Outcomes
Participants will:
o Explore a range of 'misbehaviours' young people might exhibit, the possible drivers for
such behaviour and the possible impact on workers
o Consider a range of proven behaviour management techniques and when best to
apply them
o Consider the influence workers have in escalating or de-escalating behaviour in young
people
o Become familiar with a continuum of personal behaviour management styles and the
advantages and disadvantages of each style
Trainer
Deborah Leedham
Dates / Venues
2 days
Thursday 10 and Friday 11 June 2010
9.30 – 4.30 pm
Robertson House, Stevenage
No further dates at present
Application:
Youth Connexions application form
Reference to Common Core of Skills and Knowledge
 Effective Communication and engagement with children, young people and families
 Child and young people development
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C-Card, Chlamydia and Pregnancy Testing
Who should attend?
Practitioners who offer this service.
Must have attended two day Sexual Health Foundation.
Course Overview
Learning Outcomes
Chlamydia Screening Training
Aim:
To ensure that staff can competently provide a Chlamydia Screening test
Learning outcomes:
By the end of the session participants will:





Understand Hertfordshire’s policies relating to Chlamydia screening.
Be aware of the consequence of untreated Chlamydia
Be able to explain the test; reason for testing and the contact arrangements for the
results.
Be able to provide a test and complete the related paperwork
Know which agencies to refer to if necessary
Pregnancy Testing
Aim:
To ensure that staff can competently provide a pregnancy test.
Learning outcomes:
By the end of the session participants will:








Understand Hertfordshire’s policies relating to Pregnancy Testing
Understand the menstrual cycle
Know when emergency contraception can be used and where it can be obtained
Know basic information about potential options if pregnant
Be able to prepare young people for the test and the result.
Be able to provide a test and complete the related paperwork
Be aware of some of the challenging questions/issues young people may raise
Know which agencies to refer to if necessary
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C-Card Training
Aim:
To ensure that staff can competently register a young person to the C-Card scheme
Learning outcomes:
By the end of the session participants will:
 Understand Hertfordshire’s policies relating to the
C-Card scheme
 Be able to complete the c-card registration paperwork
 Be able to provide a condom demonstration
 Understand & be able to promote lube use
 Be aware of some of the challenging questions/issues young people may raise
 Know which agencies to refer to if necessary
Dates / Venues
Tuesday 7 September 2010, Robertson
Contact Christine Kirby
House
Christine.kirby@hertscc.gov.uk
Tuesday 7 December 2010, South Hill Centre,
Hemel Hempstead
Tuesday 22 February 2011, Robertson House
Application:
Teenage Pregnancy application form
Reference to Common Core of Skills and Knowledge
 Safeguarding and promoting the welfare of the child or young person
 Child and young person development
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Emergency Life Support for Adults
Who should attend?
Youth Workers, OSS Project Managers, Youth Support Workers in Charge
This course deals with serious conditions and incidents. It is ideal if you would like to be trained in
CPR skills and know what to do when initially faced with an emergency.
Course Overview
The course covers emergency life support techniques and will teach you how to deal with accidents
and injuries involving an adult.
Whilst the title of this course is life support for adults, it is the most appropriate life support training
for working with adolescents
Learning Outcomes
This course deals with serious conditions and incidents and addresses:





Communication and casualty care
Managing an incident
Looking after yourself and the casualty
Adult resuscitation
Treatment of:
- choking in adults
- severe bleeding and chest pains
- an unconscious casualty
Dates / Venues
Trainer
TBA
St John Ambulance
Application:
Youth Connexions application
Reference to Common Core of Skills and Knowledge
 Safeguarding and promoting the welfare of the child or young person
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Level 2 Award in Food Safety in Catering
Who should attend?
Youth Workers, Youth Support Workers in Charge, Youth Support Workers
At YCH venues where the coffee bar sells or provides wrapped, prepared or cooked foods, and
sealed drinks or hot drinks in disposable cups, at least one member of staff should meet the
minimum requirements of basic food handling.
Course Overview
Run by the Chartered Institute of Environmental Health this one day training course is designed for
anyone working in a catering, where food is prepared, cooked and handled.
In order to gain this QCA accredited qualification you will need to successfully complete a multiple
choice examination
Learning Outcomes
The qualifications cover the following topics:

Understand the basic requirements of the Food Safety Act 1990 and the Food Hygiene
(England) Regulations 2006
Understand the characteristics of food safety hazards and their potential to cause harm
Understand methods of preventing food poisoning including maintaining temperature
control, cooking, hot holding and reheating, safe food handling and storage
Understand the need for high standards of personal hygiene
Recognise the need for high standards of hygiene and cleanliness in food premises




Dates / Venues
Trainer
Sunday 26 September 2010
9.15 – 4.30 pm
Breaks Manor, Hatfield
A further date will be added
External – FST Training
Application:
Youth connexions application form
Reference to Common Core of Skills and Knowledge

Safeguarding and promoting the welfare of the child or young person or young person
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Developing Group work Skills
Who should attend?
This course is for those who have not practiced groupwork before, or who wish to
build and develop their existing knowledge. Suitable for anyone working with young
people aged 13-19 in non-formal education settings.
Course Overview
The course explores key theories, dynamics and processes in working with or
leading groups, as well as developing personal groupwork facilitation skills.
Learning Outcomes
By the end of the course participants will have:









Explored group work theory
An understanding of group processes and dynamics.
Considered the positive and negative roles within groups.
Considered strategies for dealing with difficult members and situations.
Explored leadership and leadership styles
Taken part in groupwork activities
Reviewed a range of groupwork resources & acquired ideas for their own
practice
Reflected on groupwork practice
Experienced co-working and leading groups.
Dates / Venues
Thursday 9 & Friday 10 September and Friday 8 October (9.30 – 4.30 pm)
Robertson House, Stevenage
Trainer
External – Vanessa Rogers
Application:
Youth Connexions application form
Reference to Common Core of Skills and Knowledge
 Effective communication and engagement with children, young people and families
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Excellent Youth Work
Who should attend?
Youth work teams
Course Overview
This 3 day rolling programme will be delivered in your District Team
Learning Outcomes
Local and District wide Needs Analysis – day 1
 Knowing your community
 Identifying needs with partners (schools, DCTP, district council, voluntary sector)
 Reallocating resources
Planning, Delivering and Evaluating Your Curriculum Programme – day 2
 How to use data, feedback and other information to plan a quality curriculum programme
 Planning your curriculum programme with your staff team and young people
 Planning to work with large / good numbers
 Evaluation and recording
Recorded and Accredited Outcomes – day 3
 Identifying opportunities for young people to gain recorded and accredited outcomes.
 Using YCH forms
Dates / Venues
Trainer
3 day course, dates to be confirmed
To be confirmed
Application:
Will be arranged locally
Trainer
Internal – various
Reference to Common Core of Skills and Knowledge
 Effective communication and engagement with children, young people and families
 Information sharing
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Brief Therapy
Who should attend?
All staff
Course Overview
The course will help practitioners working with young people to manage the range of issues they
present using Solution Focused thinking and a variety of techniques that work to promote change.
Learning Outcomes
Learning Outcomes:
This is a very practical course where you will be:



Introduced to Brief Therapy - what is Brief Therapy?
Exploring a range of solution focused brief therapy techniques that will help you work with
Young People
Participate in practical workshops where you will have an opportunity to practice these
techniques including:
The miracle question
Scaling
Exception Seeking
Use of Metaphors
Goal Setting and more...
Dates / Venues
Trainers
2 day course
28 July and 11 August 2010
9.30 – 4.30 pm
Internal - Maureen Linsdell and Louise Gorrod
Robertson House, Stevenage
Application:
Youth Connexions application form
Reference to Common Core of Skills and Knowledge
 Effective communication and engagement with children, young people and families
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WORKSHOPS
Responding to feedback from staff these sessions have been arranged in various venues
and at different times to accommodate the staff work patterns. Aimed at all staff some are
obviously more tailored to certain roles but if you are interested in attending please discuss
with your Line Manager. These courses can be delivered flexibly with staff teams.
These two/three hour sessions are designed to support good practice and also provide you
with practical skills.
These sessions will also provide you with an opportunity to network with colleagues, share
experiences / expertise. Places will be limited to a maximum of 20 people.
The following workshops are currently being developed:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Top 10 Positive Activities – Quality Curriculum ideas for Youth Workers
Top 10 things to do on the streets – Best Practice in Detached work
Benefits / Money Matters
Planning and Delivering quality Holiday Programmes
Top 10 ideas for planning and delivering Friday & Saturday evening events
Successful Offsite Visits
Equality and Diversity (link timings with national events/days etc)
Successfully promoting the project and programme
Evaluating and recording youth work
Dates and times
We are looking to schedule these sessions in a number of locations and hold daytime
and evening sessions where appropriate. A full schedule will be available as the
workshops are finalised.
If you have a topic you think would be suitable for a workshop session please email
your request with some background information to Kerry.Bryant@hertscc.gov.uk
Other courses to be included in the programme
 IAG sessions to provide PAs with the skills and knowledge to help young
people understand and decide on the widening range of learning options
including Foundation Learning
 Solution Focused Supervision
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CONFERENCES
Youth Connexions Hertfordshire 2010 Conference
All Youth Connexions staff are invited to our annual conference. More information will
be available and the date will be confirmed shortly
External Conferences
We appreciate the value of attending external conferences but are aware that this
normally results in an expensive cost for the benefit of only a few people. We
recognise that we must attend certain events but in order to ensure that we share the
benefits with all our colleagues we will ensure that there is an even distribution of
attendance throughout the District Teams.
_____________________________________________________
14-19 Conference
The date for the Annual 14-19 Conference is Tuesday 16 November - all day in
Robertson House, Stevenage
____________________________________________________
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Management Development
HCC Learning and Organisational Development Team run a number of Management
training courses. Some that may be of interest are highlighted below:
Managers Induction
All newly appointed Managers should attend the Management Induction. This two
day rolling programme is suitable for any new managers who have already started
since 1 December 2009.
Click on the link below for more information on the course and details on how to book
yourself or a new Manager onto the induction.
http://connect.hertscc.gov.uk/connect/people/learndev/managersinduct/?view=connect
Manager Lite Bites
These short 2 hour sessions cover a variety of HR related topics to enable you to put
policy into practice.
o
Lite Bite - Disciplinary & Grievance
o
Lite Bite - Equalities & Diversity
o
Lite Bite - Flexible Working
o
Lite Bite - Harassment & Bullying
o
Lite Bite - Health & Attendance
o
Lite Bite - Individual Performance
o
Lite Bite - Managing Change
o
Lite Bite - Performance Appraisal
o
Lite Bite - PMDS
o
Lite Bite - Recruitment
o
Lite Bite - Safe Staffing
Recruiting Managers
All recruiting Managers should attend the Recruitment Excellence course; this
training is valid for 4 years after which you should attend the Recruitment Update
course as a compulsory refresher. You will also need to complete Personal Interview
training run by CSF L&D.
For more information on management and development courses
http://connect.hertscc.gov.uk/connect/people/learndev/landdcontact/13852434/SDCP
/MLD/?view=connect
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HCC Skills Development
Hertfordshire County Council’s Learning and Organisational Development team run a
series of training courses.
Induction
Two induction courses can be booked for new staff members
CSF Induction – half day session covering CSF, HR policy and procedures and H&S
ICT Induction – half day session is a good introduction to HCC systems
http://connect.hertscc.gov.uk/connect/people/learndev/landdcontact/13852434/SDCP
/induction/?view=connect
ilearn
HCC e-learning platform can be accessed from anywhere with an internet
connection. You can register yourself on the site, once you’ve logged on you can
complete the following online learning modules:
 Hertfordshire Induction
 H&S Induction – should be completed by all new starters
 Manual Handling – refresher course only, must complete the instructor led
training
 Risk Assessment - refresher course only, must complete the instructor led
training
More modules will become available throughout the year and we will keep you
informed of any that may be of interest.
http://www.learningpool.com/hertfordshire/
Skills Programme
HCC run a number of skills programmes throughout the year. You will need
agreement from your Line Manager and Budget holder before confirming a place on
these courses. For more information on the courses available see:
http://connect.hertscc.gov.uk/connect/people/learndev/corptrg/skillsdevman/?view=co
nnect
Application Process:
Two options for booking on HCC training courses:
1. All HCC training courses can be booked via ESS or alternatively
2. Complete HCC application form on page 43 and send to Linda Young who
will complete budget details and forward to HCC. HCC will then contact you
with booking confirmation.
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VENUES
In order to reduce costs spent on venues, all Learning and Development activities will
be delivered at the following venues only. This will enable us to take advantage of
special rates.
Robertson House, Stevenage, Stevenage
http://connect.hertscc.gov.uk/connect/waywework/tw3office/tw3train/tw3hdc/?view=c
onnect
Apsley One / Apsley Two
http://connect.hertscc.gov.uk/infobase/docs/pdfstore/apsleymap.pdf
Breaks Manor Youth Centre, Hatfield
http://connect.hertscc.gov.uk/comdirectory/comvol/youth2y/ytgclub4y/yclubshat5y/11
351665?view=connect
Delta House, Letchworth
http://www.hcs.co.uk/how-to-find-us.asp
Mid Herts Music Centre, Hatfield
http://connect.hertscc.gov.uk/infobase/directories/hcc/csf/lse/117618/music/1324575
0/119002/mhcfma/?view=connect
Bowes Lyon Centre, Stevenage
http://connect.hertscc.gov.uk/comdirectory/comvol/youth2y/ytgclub4y/yclubsknebstev
5y/638335?view=connect
New Barnfield, Hatfield
http://connect.hertscc.gov.uk/atozofservices/mainhccoffices/nebardir/?view=connect
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APPLICATION PROCESS
2010 sees a change to the way you can book on to Youth Connexions training
courses. Coming soon you will be able to book onto Youth Connexions training
courses using ESS. We will notify you when this functionality becomes available
Don’t worry if you don’t have access to ESS you can still apply using the paper based
form. .
To secure your place on a training programme please complete the appropriate
application form/booking system. Each course outline will give you the application
booking process information.
We have a number of sources for our training programme
1
2
3
4
Training Provider
Youth Connexions
Hertfordshire Safeguarding
Children Board
Hertfordshire Children Trust
Partnership – Integrated
Practice training
Hertfordshire County Council –
Learning and Organisational
Team
Booking Process
ESS
Application form
(not yet available) Page 41
Online booking
form
Online booking
form only
ESS
Application form
Page 43
It is important that all Youth Connexions Application Forms are returned to:
Linda Young, Senior Support Officer, Professional Practice Team
Telephone: 01992 901512
Email: linda.young@hertscc.gov.uk
Address: Cambridge House, No. 6 Bluecoats Avenue, Hertford, SG14 1PB
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YOUTH CONNEXIONS TRAINING APPLICATION FORM
Name of Training:
Date(s):
Venue:
Note:
We endeavour to please most people most of the time; however, if you have been
allocated a place on a training programme and you do not attend on the day, it will be
necessary to pass the cost of your non-attendance on to your agency. In this way we
can ensure the effective use of the training budget at our disposal. To avoid this
charge being made we need to know in advance if you are not able to attend the
training programme. A week's notice would be appreciated.
We are sure you will understand the reason for this action being taken. Your non
attendance on a programme could prevent someone else attending. Thank you for
your co-operation.
If you cannot attend a course and wish to nominate a person to take your place,
please contact Linda Young on 01992 901512 (comnet 41512) first as there may
already be a waiting list!
Name:
Team:
………………………………………….…..……………………………
...…………………………………….……………………………………..
Work Address: …………………………….………………………………………….
……………………………………………….…………………………………………..
Tel No: ………………………… Work Mobile: ……………………………………..
Email:………………………………………Fax No:…………………………………..
Job role …………………………………………………………………………………
Name of Line Manager ……………………………………………………………….
Please outline your reasons for applying for this course:
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
Disabled parking space


Wheelchair access


Sign language interpreter


Lip speaker


Induction loop


Information on tape


Information in braille


Helper attending


Dietary requirements, please specify
…………………………………………………………………………………………
…………………………………………………………………………………………
…………………………………………………………………………………………
I shall attend if allocated a place and I have read the note above:
Your signature::…………………………………… Date: ………………………………
I support this application and authorise time to attend:
Line Manager’s signature: ………………………………
Date: ………………………
Your Agency Training
Manager’s signature: ……………………………………
(if a requirement of your agency)
Date: …………………………
Return to Linda Young, Youth Connexions, Cambridge House, No. 6 Bluecoats Avenue,
Hertford, SG14 1PB
Tel : 01992 901512
email: linda.young@hertscc.gov.uk
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PHR005A
LEARNING & DEVELOPMENT EVENT
BOOKING FORM
User Guidance Notes
 Please fully complete this form in block capitals or electronically as a word document
 Attendees and their Line Managers should refer to the course content information to ensure that any basic
skills/experience requirements are met and that the course is suitable for development needs
 Please note that failure to attend the course or cancel your reservation prior to the course may incur
charges and may affect your selection for future courses
 Completion of this form does not automatically guarantee a place – confirmation of a place will be sent to
the individual
 For external attendees, please ensure that your company address details are provided rather than your
home address
 For internal attendees, this form should be sent to your Learning & Development contact once it has been
approved by your Line Manager and the Budget Holder (where there is a charge indicated in the course
joining information). This form may be authorised by email forwarded from the attendee, to the Line
Manager and Budget Manager (where there is a charge for the course) and finally to the departmental
Learning & Development contact.
 If you have any comments or suggestions about the design or functionality of this form, please call the
SHARP Help Desk on 28488 or by email to sharpsupport@hertscc.gov.uk
Event details
Event title
First preferred date
Event reference number
Second preferred date
Attendee details
Internal attendee (for HCC employees)
Title (e.g.,
Mr/Mrs/Ms)
Personnel
number
Telephone
number
First name
Last name
Fax number
Job Title
Email address for
course
correspondence
Department/School
Section/Team/Unit
Work Location
External attendee (for non-HCC attendees) Please ensure this section is fully completed since this
information will be used for course correspondence
Title (e.g.,
First name
Mr/Mrs/Ms)
Last name
Job Title
Organisation name
Organisation Building Name/Street Number
Street
Town/City
County
Post Code
Contact name
Fax number
Telephone number
Email address
106755706
41
I have completed and attach the HCC equalities monitoring form
Briefly describe your role
What do you hope to get from this event?
To help us to meet your needs
Are you interested in car sharing?
Please tick () if you require any of the following to
ensure you can play a full part and learn on the
programme.
HCC is committed to sustaining the environment by
encouraging car sharing.
Disabled parking space
Wheelchair access
Sign language interpreter
Lip speaker
Induction loop
Information on tape
Information in braille
Helper attending
Dietary requirements (please give details below)
Any other requirements, please specify:
To aid this process we can provide some basic
details, which can be used to organise your own
arrangements to car share.
If you are willing to car share, please complete the
following:
Tell us where you are travelling from:
Please provide a contact number that you would be
happy for us to share with others (if different from
your telephone number given above)
Internal
External
Attendee and Line Manager Agreement and Authorisation
Attendee
Line Manager
I confirm that I have read the course outline and
meet any pre-attendance requirements of the
course, where these are necessary and specified
for participation.
Signature /
email
address
I confirm that this course supports the
attendee’s learning and development needs and
that they will be supported in applying the
learning in relation to their job responsibilities.
Signature /
email
address
Print Name
Print Name
Date
Date
Departmental L&D and Budget Approval
Budget Holder
Departmental L&D Contact
Signature /
email
address
Signature /
email
address
Print Name
Print Name
Cost Centre
Date
SAP Administration
Date
actioned
106755706
SAP
reference
42
106755706
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