NAME ____________________
DATE ________________
STAFF QUIZ
SOME QUESTIONS MAY HAVE MORE THAN ONE RIGHT ANSWER, AND PLEASE DON’T ANSWER QUESTION #14.
1. A child is under 45” tall. What kind of stamp is he supposed to have?
a. No stamp at all
b. “D”
c. “S”
d. a “smiley face” stamp
A lady is asking for a refund for her son’s unlimited stamp because he’s too scared to drive. What should you
do?
a. Offer to give the Mom a stamp instead, so she can take him in a two-seater
b. Offer her money back in tokens
c. Call Julie or Tammy
d. Offer her credit toward the pizza shop
e. Tell her that you’re sorry, but we don’t give refunds
f. Give her $20 back so she can spend it on whatever she wants
2. How would you assess the amount of the credit?
a.
b.
c.
d.
e.
It’s simple – the Unlimited stamp is $20
Watch the cameras to see how long he did drive
Charge $5 because the child obviously drove once
Take the lady’s word for it that he didn’t drive very long
Just ask the lady if he did get to drive at least once, and if so, then assess her credit at $15
3. ‘Cash Back’ = ‘Credit’ = ‘refund’.
True
False
4. A group of four people bought two tickets each over a half-hour ago. Now, they’re back in the Arcade
wanting money back for their tickets. What do you do?
a. Give them their money back
b. Offer to sign out their tickets so they can use them on another day
c. Assume that the Attendant forgot to take the tickets for some reason, so you would want to check the
cameras
5. What special options should we offer customers when we’re really busy?
a. We should warn customers that there are long lines, and because we do not allow refunds, that they
should consider buying tickets instead of a stamp
b. We should warn customers that there are long lines on the Go Karts, so if they are mainly wanting Go
Karts, they should consider buying tickets instead of the stamp
c. We should give the customers more time on their stamp to avoid refunds
d. We should try to talk them into doing one of the other attractions
e. We should tell them they should come back later
6. A lady is very upset and wanting a refund because her party has waited in line for twenty minutes just to ride
once. She is causing a huge scene in front of everyone. What do you do?
a. Calmly motion her aside and explain to her in a civil fashion that waiting in line is not a valid reason for
a refund, and besides, they still have an hour and forty minutes left for five different attractions
b. Give her whatever she wants and get her out the door as soon as possible
c. Tell her that we don’t allow profanity, especially in front of children
d. Call Julie or Tammy
7. Two cars have run out of gas on the Street Track, but there are only three people left in line. We should:
a. Ask them to come back later after all the cars are gassed
b. Tell them that they should go ride in the Oval, play Lazer Tag or golf if they want, while the cars are
gassed
c. fill the first three cars, then let them ride while you keep an eye on them as you gas the rest of the
cars
8. Cash refunds don’t have to be reported to Julie or Tammy as long as it’s an even trade for something else.
True
False
9. A ‘$4 Off Any Two Tickets’ coupon can be used for $4 off two Unlimited Stamps.
True
False
10. A ‘Buy One Attraction Ticket – Get One of Equal or Lesser Value Free’ coupon (also known as a ‘BOGO’),
must be rang on it’s own department; underneath (dept shift) the same key as the particular ticket.
True
False
11.Customers buying more than one ticket per person should be reminded that any unused tickets can be ‘signed
out’ in order to be valid on another day.
True
False
12. As a business, a dish of ice cream is worth the same as a candy bar.
True
False
13. ‘Shrink’ is a term businesses use in describing the loss in revenue due to wastefulness, carelessness, theft
and vandalism by others - staff and customers alike. These are occurrences that could otherwise be avoided if
people behaved properly and always chose to do the right thing. Nevertheless, who do you feel shrink affects
most at this company and how?
a. Me / my paycheck
b. Customers / higher prices
c. Owners / higher expense in upkeep
14. What do you suppose is the actual replacement cost in dollars and cents for each of the following items?
A prize for 300 tickets
_______
A small tootsie roll
______
One fountain pop
_______
One candy bar
______
One dollar in refunded cash
_______
One whole pizza
______
One dish of ice cream
_______
Lazer Tag gun
______
Fake hand from the Haunted House _______
Golf Ball
______
Golf Club
_______
One token
______
One Laffy Taffy
_______
Trash Can (out front) ______
15. When 1,000 tickets are won in the Arcade, we give out prizes worth approximately $3.33. What else is a
factor in determining profit or loss in the arcade?
a. IPL bill
b. Parts, repairs & maintenance
c. Cost of Redemption Tickets
d. rounding redemption tickets up to the next ‘quarter’
e. uneven exchange of toy prices to ticket value
f. all of the above
16. We are extremely strict about the use of our phone. Which of the following statements are true?
a. We spend over $600 per month for printed yellow pages & internet advertising alone.
b. We spend $4,000 per year to have brochures in every hotel in the city.
c. Potential customers can contact us by email as well as the phone.
d. Our only source of contact with potential customers is by phone.
17. Our website has;
a. a ‘print shop’ where customers can print up many helpful documents, including party invitations
b. a page dedicated to each of our attractions
c. a link to three different promotional videos
d. a Pit Stop Pizza Shop menu
e. a link to the ‘Animal Rescue Site’
f. a map as well as a link to google maps
g. creepy music on the ‘Haunted Lazer Tag’ page
18. When someone on the phone is requesting information on group pricing, we must give Julie their phone
number.
True
False
19. A group of less than 24 can be eligible for a discount if they have a larger budget (will be spending a larger
amount of money per person).
True
False
20. Which of the following can be done at 11pm, even when there are still customers?
Take meat & cheese off burners
Build ‘bank’ or ‘drawer’ ($1’s, 5’s, 10’s)
Clean bathrooms and prop doors open
Turn off ‘building lights’
Clean out trash / Take outside
Wash dishes / put away
Collect golf balls
Turn off sign at road
Turn off ‘OPEN’ sign
Lock both front doors
Vacuum and clean Arcade
Feed Danica / fresh water
Have tickets brought up front for ticket count
Shut off Mini Golf lights
21. There are two sets of water pumps in the boathouse at the mini golf. One set of pumps are called ‘Sump
Pumps’ that are submersed under the water, and keep the course from flooding. These pumps run off two
breakers in the middle breaker box, and must be left ON always in order to monitor the water line. If these
breakers would be accidentally turned off, the course can flood, causing damage to the carpet.
True
False
22. The other two massive pumps in the boathouse are called ‘Flow Pumps’. Which of these statements are true
about them?
a. They push thousands of gallons of water to the lighthouse and creek
b. If they fail to prime but are left running, they can cost several thousand dollars to repair or replace
c. The boathouse must stay locked so no one will get electrocuted by them
d. The waterline in the pond will lower due to evaporation by the sun, or small leaks in the pond’s walls
e. The Flow Pumps are turned on and off by the big ‘triple breakers’ and the far right light switch
23. The blacklight mini golf only requires an occasional walk-through to collect balls and visually inspect for
putters or debris.
True
False
24. Children or younger teens should not be allowed to play mini golf without adult supervision.
True
False
25. An idling go kart has crept off and is gaining acceleration. We should
a. Run after it and try to stop it before it hits the rails and is damaged
b. Let the rail stop it, no matter how fast it’s going
26. Tickets are stamped with a date, and are only valid for that day, so
a. Every ticket should be the proper color, with the proper date
b. Tickets with no date stamp or the wrong color could be stolen, and shouldn’t be accepted
c. Customers that have the wrong color ticket or date probably had them left over from another visit
d. Customers buying a quantity of tickets should be informed that their tickets can be good for another day
as long as they are validated before leaving with them
27. People who walk in, and start to go directly out to the tracks without buying a ticket
a. Are likely just wanting to watch the go karts
b. should be watched, to see what they are doing
c. should be asked if they need anything, or if you could help them
28. We switch the color of the Formula K Tickets everyday. Why do you think we do this?
a. To confuse people who may try to steal, so they won’t know which color to take
b. To make stolen tickets more difficult to use on another day
c. To make stolen tickets easier to identify when they are brought back in
d. To immediately identify which type of kart to give each customer
e. All of the above
29. The ‘Coupes’ in the Oval require a driver height of:
a. 45”
b. 60” (five foot)
c. 60”, which is displayed by the silver squares on the poles by the queue line
30. There is a height marker on the Canopy that indicates 45” and 54”. Which of the following statements are
true regarding height requirements for the Street track?
a. Anyone over 54” can drive any of the cars under the Canopy
b. Every kids that is at least 45” tall is ok to drive a Stinger car
c. Kids must be below the 54” mark in order ride as a passenger in a 2-seater, as long as they fit in the car
d. Kids must be above the 54” mark to drive a child in a 2-seater
e. Kids right at 54” tall should drive a Stinger anyway, just to be sure they reach the pedals
31. There are only three types of tickets that are to be accepted at the Street Track. Which three colors?
Attraction ticket (color of the day)
Solid Red
Solid Green
Solid Blue
Solid Gold
Solid Pink
32. What statements are also true regarding the Street Track?
a. An adult can use any color ticket to drive, as long as it’s not a Fast Kart or Belgian ticket
b. A Stinger ticket can be used by an adult to drive a child in a 2-seater
c. A 2-seater ticket can be used by a child to drive a Stinger, as long as they are tall enough
d. Children over 45” tall can drive Stingers, even if they can’t reach the pedals or see over the steering
wheel
e. A child under is 54” tall, but has a regular Attraction ticket. Since we obviously sold him the wrong
ticket, he should get to drive a regular single-seat car instead of a Stinger, even though he’s too short
f. All tickets for the Street Track cost the same - $5 each
g. The child can sometimes drive an adult in a two-seater, as long as they’re tall enough
h. A child can sit in an adult’s lap in a two-seater, as long as they are wearing their seat belts
i. People who are above 54” can drive Stinger cars if they are the only cars left to fill
33. It’s ok to let a friend or family member ride go karts for just a minute, as long as I let the management know
right afterwards.
True
False
34. It’s alright for a child to sit on top of the wooden fence at the Street Track, as long as a parent is holding
onto them.
True
False
35. We let anyone drive go karts for free if they say that Julie or Tammy said it was ok, or you have personally
seen the owners let them drive before.
True
False
36. MP3 players and ipods are ok at work, as long as
a. You leave one ear open to hear what’s going on
b. You’re taking a break
c. You leave them in your locker when you come in, because they are not allowed, not even on a break
37. Go Karts are driven by:
a. both back tires
b. the front tires
c. the back left tire only
d. the back right tire only
38. Putting baby powder on the Oval track:
a. provides more traction for the karts
b. makes the track more slick and fun
c. decreases the degree of impact in the event of a collision
d. makes the tires last longer
39. When it’s raining, Staff should always call first before coming into work, to make sure they’re needed.
True
False
40. Staff members who say they frequently get tips from customers
a. must be doing a great job
b. may be letting customers drive longer than they’re supposed to
c. are probably lying
41. Which of the following are true about Carbon Monoxide gas?
e. It has no odor or taste
f. The fumes can make you sick, or even die
g. It is created by the go kart engines & the heaters
h. It’s not a concern in the summer because the doors are all opened
42. Adults should drive two-seaters;
e. when there’s a line, in order to fill up as many cars as possible
f. because they are just as fast as the other cars
g. only if they have a pink ticket
43. Match the following stamp to it’s usual use or meaning;
time stamp
Fast Kart Unlimited
backwards numbers
Unlimited Pop or part of a large group
‘smiley’ face
customer transferred ink onto friend’s hand
time w/ ‘F’
Large group
single letter, such as A, B, G, etc
Regular Unlimited
44. Match these karts to the correct colored ticket:
Formula K ______
A. Solid Pink
2-Seater ______
B. Solid Blue
Stinger
______
Belgian
______
Fast Kart ______
C. Solid Green w/’B’
D. Color varies by day
E. Solid Gold w/ ‘B’
F. Solid Red
45. Children who visit frequently with no adult supervision and never seem to have any money
a. are a nuisance, and should be told to leave
b. may be waiting for a diversion in order to steal
c. are most likely very poor, and should get something for free
46. When possible, the black single-seat Oval cars should not run on the Street track because;
a. The tires are worn smoother, and can go flat quicker from the rough concrete of the Street track
b. These karts are usually the quickest
c. Because it is specified in the Staff Guidelines that karts are designated to certain tracks
47. The choke on an engine should be used;
a. Only when the engine is cold
b. every time the engine is started
c. to kill the engine
d. once the engine is warmed up
48. The leaf blower, hedge trimmers, weed eater or chain saw is out of gas, and you can’t find any gas/oil
mixture. What should you do?
a. Use just a little regular unleaded gas, but don’t run it very long
b. Forget about it and find something else to do
c. Ask someone where the gas/oil mix is
49. Our ticket count showed that we were short eight blue Formula K tickets. This means that
a. the attendants have to check their pockets
b. we have to omit that color for the next several weeks
c. we have to leave a note in the manager’s journal about the shortage and who was short
d. we have to charge the track attendant $40.
50. What would be the single most important thing to you if you owned Post Road Rec Center?
a. Making enough to pay all the bills
b. Making enough to add new attractions
c. Having honest and dedicated employees
d. Making enough to pay for repairs and upkeep of the property
51. Three go karts were stolen overnight because a door on the Oval building was left unlocked. Will insurance
pay for the lost karts?
Yes
No
52. It’s ok for Track attendants to switch tracks with each other, as long as they leave their ticket box at the track.
True
False
53. The manager just asked you to pick up the front parking lot, but you know that someone else said they did it a few
hours ago. What do you do?
a. Tell them that it’s already done
b. Go recheck it
c. Say ok, but don’t do it since it’s already been done
54. A customer seems to be impaired, either by alcohol, drugs, or maybe medication. We should
a. let him drive anyway, since someone sold him a ticket
b. pull him aside and tell him that you couldn’t help but notice that he seems to be impaired in some way,
and for the safety of our customers, it’s best that he not drive today
c. ask his friends what his problem is
d. let him drive anyway, but keep an eye on him
55. During a big party, one of the owners let all the attendants have free pop and pizza, so it must mean that it’s
not a big deal to get free food & drinks at least once in a while.
TRUE
FALSE
56. There is a fire extinguisher located
a. under the counter, just to the left of the ticket register
b. on a telephone pole in the middle of the Street Track
c. behind the twin cycle, just to the right of the doors
d. on the right wall just inside the service garage
e. on a pole inside the pit of the Oval
f. in the middle of the Mini Golf Course
g. at the Fast Track, on a pole
h. on the right wall just inside the black-light golf area
57. A reckless staff member ran into a garage door and dented it badly. Word got around about who did it, but
no one will admit it to the owners. Do you think the owners have the right to withhold everyone’s paycheck
until someone confesses?
Yes
No
58. Track Attendants should let the manager know if they are NOT intending to check the oil on a certain fleet
of karts.
True
False
59. Even though it’s against the rules, a staff has allowed a friend, relative or past employee into a private and
restricted area (such as behind a counter, the pit in the Oval, or the service garage) The facility is broken into a
few days later, and items have been stolen from the same area. Do you tell the owners what you know, even at
the risk of making the staff member mad at you?
Yes No
60. Are you allowed free tokens to play arcade games?
a. Yes, as long as I have all my work done
b. Only if I don’t play ticket games
c. Yes, if the owners give me permission, but no ticket games
d. Yes, as long as I give away any tickets I win to a little kid
e. Yes, as long as I don’t give any tokens to my friends
61. Which of the following do you feel would have the worst consequences for the company?
a. Letting people ride for free
b. clocking another staff member in or out dishonestly
c. revealing confidential information about my hourly wage
d. disclosing inside info, such as business income or security procedures to others
e. allowing other staff or customers to abuse and damage our property
f. unexcused absence from work with little or no warning
g. Knowing about drug use on the property, but not telling anyone
h. Sub-par job performance; being lazy
62. I can smoke as long as I stay away from the customers or their children, and I’m not in the Oval building.
True
False
63. A customer that’s been kicked off of one track for driving recklessly on purpose should not be allowed to do
any other attractions.
True False
64. If a customer is being kicked off a track but won’t get out of the kart, we should
a. Shut his car off
b. Stop every car on the track, and explain to the other customers that he is not driving safely and that you can’t
continue running the track until he gets out of the kart
65. A customer has just been struck hard from behind, and appears seriously injured. What is the procedure?
a. Do not attempt to help the person out of the car, even if they’re asking you to. Instead, stop all
other cars and get the manager on duty
b. Immediately kick off the person who hit them, then ask if they’re ok
c. Call 911 on your cell phone if you have one
d. Stop all cars, ask everyone to stay in their cars, go get the manager, then find witnesses for the
manager to question while waiting for an ambulance
e. Call the arcade manager on your cell, and help the person out of the car
66. Spilled gas on a hot engine will not ignite as long as the engine isn’t running.
True
False
67. If a kart is stuck under the rail, we should;
a. Use the big metal bar to pry under the rail, while another attendant pulls the car out
b. stop all cars, and ask the customer to get out of the car so you can push it out
c. get another attendant to help, or have the customer help
68. It’s ok to let stinger drivers or people driving two-seaters to ‘cut in line’ in order to fill all the cars.
True
False
69. The taco meat & cheese warmers in the pizza shop are to be kept at what temperature?
a. 150 degrees
b. 140 degrees
c. 160 degrees
70. The most important part of answering the phone in the Arcade is;
a. to be able to give driving directions
b. to try to sell all our attractions
c. to inform the caller of all our pricing
d. to book a party