Dear Fellow Committee Members:
With David’s guidance, I have drafted fifty eight exam questions for
the SRPS course. By Tuesday, April 5, please do the following:
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Answer the questions based on your knowledge of the course
material. You may delete all but the correct answer or highlight
the correct answer.
Rate the questions with regard to their relevance to the
material. (With 3 having the most relevance)
Rate the questions with regard to their relevance to our
profession. (With 3 having the most relevance)
Please send your responses to me by April 5 and I will try to have
them tabulated by our April 6 conference call. Thank you.
Dee Hansford
QUESTIONS FOR INTRO & STRATEGY MODULE
1. The current NAER Best Practices Standards includes recognition strategy,
management responsibility, program measurement, training, events and
celebrations, program change, flexibility, and
A
communication plan
B
community involvement
C
record keeping
D
cash awards
Relevance to course material ___
Relevance to profession ____
2. What statement best defines the NAER Best Practices nomination process:
A
Only recognition practitioners may nominate
B
Organizations may either self-nominate or be nominated by a third party
C
Only NAER Board of Directors may nominate
D
Only third parties may nominate
Relevance to course material ___
Relevance to profession ____
6. The NAER Best Practices Award is modeled after several similar competitions
including Best Places to Work (Working Mother Magazine), BEST Award
(American Society for Training and Development) and:
A
B
C
D
The Malcom Baldrige National Quality Award
The ISO 9000 Award
The 50 Best Small & Medium Best Companies
ESM Association’s Awards of Excellence
Relevance to course material ___
Relevance to profession ____
7. The panel of judges for the NAER Best Practices Award is comprised of:
A
B
C
D
The NAER Board of Directors and Advisory Board
Practitioners and recognition experts
An independent panel chosen by the Board
A third party such as Price Waterhouse Coopers
Relevance to course material ___
Relevance to profession ____
8. Which of these is not included in the Three-Dimensional Model for Effective
Recognition?
A
B
C
D
Day-to-Day
Incentives
Informal
Formal
Relevance to course material ___
Relevance to profession ____
9. Day-to-Day recognition is best described as
A
frequent
B
high cost
C
highly structured
D
planned in advance
Relevance to course material ___
Relevance to profession ____
10. Which statement is most descriptive of Informal Recognition?
A
celebrates progress toward goals and milestones
B
requires a central budget
C
occurs on scheduled dates
D
is extremely brief and spontaneous
Relevance to course material ___
Relevance to profession ____
11. What is one disadvantage of Formal Recognition:
Structured
A
Involves a nomination process
B
C
D
Not effective for recognizing large numbers of employees
Linked to the organization’s values and goals
Involves a selection process
Relevance to course material ___
Relevance to profession ____
26. Which recognition program element represents a formal program?
A
Thank-you cards that managers keep in supply and present to employees
who display excellent behavior.
B
Staff meetings that the vice presidents attend to recognize staff and listen
to concerns.
C
Candy Bars that managers keep in supply with personalized wrappers for
recognition.
D
The Gold Star Program, at which recipients are recognized at the Director
Supervisor Meeting and presented with a gift certificate, lapel pin, and
congratulatory letter from the president.
Relevance to course material ___
Relevance to profession ____
27. By successfully aligning recognition strategy with its business objectives and
goals, organizations can create
A
a culture
and value
B
a culture
C
a culture
D
a culture
where employees behaviors advance the organiziation’s goals
where only fulltime employees are motivated
where employees who deal with customer are motivated
where only teams of employees are motivated
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR MANAGEMENT RESPONSIBILITY MODULE
Relevance to course material ___
Relevance to profession ____
31. To ensure that the Management Responsibility is met, a logical first task
would be to:
A. Develop & present ROI
B. Advocate and explain organizational benefits
C. Define and document policy
D. Plan and conduct analysis
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR PROGRAM MEASUREMENT MODULE
35. The best-case scenario for recognition-based measurements would be:
A. Metrics based on key financial indicators
B. Anecdotal data gathered from focus groups
C. Quantitative and qualitative measurements
D. Employee and customer survey data
Relevance to course material ___
Relevance to profession ____
36. Among those who measure the success of their recognition programs, which
of the following is their primary source of data?
A. Customer satisfaction surveys
B. Employee satisfaction surveys
C. Stockholder satisfaction surveys
D. Executive satisfaction surveys
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR COMMUNICATION PLAN MODULE
38. When considering candidates for the NAER Best Practices Award, a panel of
judges evaluates the organization’s:
A. recognition communication strategy, goals, and programs
B. budget for recognition communication in relation to payroll
C. communication and public relations
D. detailed five year strategic plan
Relevance to course material ___
Relevance to profession ____
39. When applied to recognition communication, “branding” refers to:
A. All recognition awards have the same common look and feel
B. All recognition awards have the company logo
C. All recognition-related communications have the same common look and feel
D. All recognition programs have the same name
Relevance to course material ___
Relevance to profession ____
40. The success of a communication plan depends on:
A. Choosing the appropriate typeface
B. Choosing the appropriate medium for the audience
C. Choosing when it is appropriate to ignore an audience
D. Choosing the least expensive medium
Relevance to course material ___
Relevance to profession ____
41. Respondents to the NAER/World at Work 2005 survey ranked which medium
as the preferred means of communication about recognition:
A. Employee handbook
B. Employee orientation
C. Employee newsletter
D. Employee grapevine
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR TRAINING MODULE
42. Which acronym explains the training cycle?
A. ASTD
B. ABBIE
C. ADDIE
D. ANDY
Relevance to course material ___
Relevance to profession ____
43. Which of the following is a component in the training cycle?
A. Intervention
B. Inspection
C. Implementation
D. Interpretation
Relevance to course material ___
Relevance to profession ____
45. Which is the most effective learning method for the retention of knowledge:
A. Web-based course work
B. Trial and error
C. Other people
D. Course work and self-study
Relevance to course material ___
Relevance to profession ____
46. Which key variable emerged as a central theme in the case study of the
University of Michigan Health and Human Services? :Huh?
A. Top-notch gifts and cash awards in the area of reward and recognition
B. Top-notch production values and budget in videos
C. Top-notch instruction and guidance on hospital procedures
D. Top-notch instruction and guidance in the area of reward and recognition
Relevance to course material ___
Relevance to profession ____
47. What percentage of new information do we generally forget within the first
24 hours after training?
A. 99%
B. 73%
C. 48%
D. 33%
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR EVENTS & CELEBRATIONS
48. Candidates for the NAER Best Practices Award in Standard #6 are asked to
provide:
A. The process for celebrations, events, and award ceremonies
B. The process for recruiting event coordinators
C. The process for funding events and award ceremonies
D. The process for site selection of events and award ceremonies
Relevance to course material ___
Relevance to profession ____
49. According to the NAER/World at Work 2005 survey, 70% of recognition
awards are presented in which setting:
A. One-on-one with manager
B. Company-wide meeting
C. Staff meeting
D. Special event
Relevance to course material ___
Relevance to profession ____
50. Which of the following is seldom used as an award:
A. Certificates and plaques
B. Trips
C. Cash
D. Jewelry
Relevance to course material ___
Relevance to profession ____
51. Which of the following elements contributes most to a successful event:
A. Specific refreshments are served
B. Specific agendas are followed annually
C. Specific accomplishments recognized
D. Specific monetary awards are presented
Relevance to course material ___
Relevance to profession ____
52. When planning recognition presentations, Chester Elton and Adrian Gostick
suggest using which events as a model?
A. Academy Awards
B. Nobel Peace Prize
C. Olympic Medal
D. World Cup
Relevance to course material ___
Relevance to profession ____
53. Choosing the right presenter is a key success factor at a recognition
presentation. Ideally, that person is
A. A close family member
B. A manager who knows the employee
C. The most senior executive
D. A co-worker who nominated the employee
Relevance to course material ___
Relevance to profession ____
QUESTIONS FOR CHANGE & FLEXIBILITY MODULE
54. The best indicator of when a recognition program should be re-assessed:
A. Program feedback
B. Program administrator retires
C. Program is 2-3 years old
D. Program administrator is bored
Relevance to course material ___
Relevance to profession ____
55. Candidates for the NAER Best Practices Award in Standard #7 must
demonstrate a regular process to evaluate program elements and change them
as needed to promote:
A. Divisional competition
B. The latest industry trends
C. The organization’s goals and values
D. The company vice-president’s goals and values
Relevance to course material ___
Relevance to profession ____
56. Respondents to the NAER/World at Work 2005 survey reported that 57%
administer recognition programs in which business unit:
A. Marketing
B. Human Resources
C. Labor Relations
D. Sales
Relevance to course material ___
Relevance to profession ____
57. Respondents to the NAER/World at Work 2005 survey reported that they
invest what percent of payroll to recognition programs:
A. Less than 1%
B. 1-3%
C. 3-5%
D. 10%
Relevance to course material ___
Relevance to profession ____
New Questions
Recognition Strategy
Recognition Strategy should focus on
A) Employees work ethic and attitude
B) Employee Behaviors that advance the organization’s goals &
values
C) How managers deliver recognition
D) What employees should do to recognize others
A recognition strategy can only be developed by senior managements
a) True
B) False
The five key components of a recognition strategy are
A) linkage to business strategy, three-dimensional, procedures,
objectives & continous improvement process.
B)
Which is not a primary objective of organizations implementing a
recognition system?
a) Create a positive environment
b) Motivate high performance
c) Increase moral
d) Increase turnover
A nomination form is an example of what component of a recognition
strategy?
A) Recognition Procedures
B) Objective
C) Continuous Improvement
D)
Management Responsibility
One responsibility of senior management is to provide adequate
resources to maintain the recognition program.
A) True
B) False
C)
Senior management plays a visable role in successful organizations
recognition cultures.
A) True
B) False
Methods to hold managers accountable for recognition include
a) making it a performance objective linked to their annual review
b) asking managers to write XX thank-you notes to employees
c) rewarding managers who
Measurement
Measuring the number recognition activities conducted in an
organization effectively measures the impact of a recognition
program.
a) True
b) False
Analyzing changes in employee or customer satisfaction over time is
an example of
a) quantitative measurement
b) qualitative measurement
c) Neither
Focus groups are an example of what type of measurement
a) quantitative
b) qualitative
Communications
Most organizations spend what % of their budget on
communications?
a)
misc
What is the difference between recognition & incentives?
A) Incentives are a conditional reward; Recognition is not
promised.
What is Recognition?
What is the difference between an award and a reward?