CHANNEL
ORDER FORM :
DISCOUNTS DO NOT APPLY
DETAILS OF NEW ACCOUNT
NAME OF CHILD ACCOUNT
For internal Purposes: A/C to be opened in Child Account’s Name. IMAC to associate with Parent A/C in Siebel
NAME OF CHANNEL PARTNER
Contact Details
Work
Admin Contact Details
Primary Technical Contact
for this Child Account
Fax
NAME:
Email
NAME:
Email
Cell
Cell
PLEASE REFER TO RESELLER PRICE LISTS
NO FURTHER DISCOUNTS APPLY TO THE PRICES SHOWN ON THIS DOCUMENT
IS ACCOUNT MANAGER
Contact Name:
Contact Number:
DELIVERY ADDRESS
OF HARDWARE
APPLICANTS REQUIREMENTS – PLEASE TICK TO INDICATE CORRECT ONE:
NEW SERVICE
UPGRADE
DOWNGRADE
DESCRIPTION OF SERVICES – PLEASE TICK TO INDICATE CORRECT ONE:
CURRENT SERVICE/S
To be completed if client is upgrading/downgrading an existing service
NEW SERVICE
As per attached service schedule
PLEASE NOTE
Partner will billed the installation and monthly fees as per the PRICE SCHEDULE. Additional
discounts will be awarded to Gold and Platinum Partners
Partner’s own support costs are not included on this form
As per the Value Channel Partner Agreement entered into on ______ ____________________, the
Partner hereby agrees that all service/s provided pursuant to IS’ acceptance of this ap plication form will
be subject to IS’ standard Terms and Conditions.
VCP REPRESENTATIVE
Page 1 of 4
DESIGNATION
SIGNATURE
Confidential and subject to IS terms and condi tions
DATE
CHANNEL
ORDER FORM :
DISCOUNTS DO NOT APPLY
SCHEDULE 1 – COST SCHEDULE
The Service/s below are the services accepted by the Customer for the purpose of this Agreement.
SCHEDULE
TYPE OF SERVICE
INITIAL PERIOD
OF SERVICE
(MONTHS)
TOTAL
Notes
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
ONCE OFF (SET
UP) COST
MONTHLY COST
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
R
The above costs are the initial and annual costs for the Services. In respect of certain of the Services (as
indicated in the respective Service Schedules) additional costs shall be incurred in arrears and shall be
dependent, inter alia, on usage of the Service. C ustomer shall be invoiced for such additional costs
together with the fixed monthly costs indicated above.
Should Customer upgrade the Service/s and/or subscribe to Service/s in addition to those specified in the
Schedules, an amended Schedule will replace this Cost Schedule, and, where necessary, additional
Service Schedules will be attached.
Contract periods run for a minimum of 12 months, with the exception of HSDPA Data Bundles which shall
be subject to a minimum 24 month contract period..
All prices are quoted in ZAR and exclude VAT.
All fees exclude Telkom charges.
Set-up fees exclude software costs where applicable.
The Provision of all Services by IS to the VCP shall be subject to IS’ standard terms and conditions
relating to the provision of services, annexed hereto.
IS Hosting will not in any way manage, alter, inspect, test or support application layer software, where
applicable.
Client will be charged for a minimum of 5 users for Hosted Exchange where applicable.
If the monthly Hosting traffic threshold is exceeded a charge of R0.16 / MB will apply for additional data
served, where applicable.
Additional Hosting disk-space is charged at R1.00 /megabyte/month, where applicable.
Storage for Hosted Exchange is calculated as the sum of the allocated storage spaces across all users,
and per GB or part thereof, where applicable.
Where applicable and where additional users are required and provisioned, they will be charged for as per
the agreed users’ fee.
Where additional data storage is required and provisioned, it will be charged for as per the agreed storage
fee.
Page 2 of 4
Confidential and subject to IS terms and condi tions
CHANNEL
ORDER FORM :
DISCOUNTS DO NOT APPLY
ST AN D AR D T ER M S AN D C ON D IT IO N S
1.
D ef in it io n s An d In t erp ret at io n
5.
1.1.
In t h is Ag re em en t , t h e w o rd s h er eu n d er w ill h av e t h e m e an in g s ass ig n ed t o t h em b e lo w : -
1.1.1.
" Ag r e e m e n t " m e a n s t h e s e S t a n d a r d T e r m s a n d C o n d i t i o n s a n d a n y A p p l i c a t i o n F o r m ,
Sch ed u les , An n exu r es an d at t ach m en t s h e ret o ;
1.1.2.
" Ap p l i c a t i o n F o r m " m e a n s t h e a p p l i c a t i o n f o r m t o w h i c h t h e s e T e r m s a n d C o n d i t i o n s a r e
attached;
1.1.3.
“Contract Va lue” me ans th e to tal sum of the Co sts in res pect of the Serv ic e/s b eing
p ro v id ed t o t h e C u st o m e r b y I S in t erm s o f t h i s Ag re em e n t ;
1.1.4.
"Cost Schedul e" m eans Schedul e 1 attach ed he reto wh erein the aggregate of al l Co sts
rel at in g t o t h e S erv ic e/s p ro v id ed in t e rm s o f t h is Ag re e m en t a re set o u t , as m ay b e
amended f rom ti me to ti me;
1.1.5.
"Costs" m eans the sum of the On ce Off Costs and the M onthly Cost s;
1.1.6.
“ C P A” m e an s t h e C o n su m er P ro t e ct io n Act N o . 68 o f 20 0 8;
1.1.7.
" C u st o m er" m e an s t h e P art y sp ecif i ed a s C u st o m e r o n t h e Ap p li cat io n F o rm t o w h ich
these Stand ard T erm s and Condition s a re attach ed;
1.1.8.
“Customer Suppo rt Schedul e” me ans th e s chedul e atta c hed he reto cont aining custom er
support info rmation;
1.1.9.
"Effectiv e Date" mean s notwithst anding the Sign ature Da te, the d ate upon wh ich the first
of the Serv ic es and e ach subsequ ent Effectiv e Date list e d in e ach Sch edule p rov ided to
t h e C u st o m e r in t e rm s o f t h is Ag re em en t , h av e b e en C o m m issio n ed ;
1.1.10.
Customer ’s Ob ligation s
5.1.
IS i s obl iged to p rote ct its t echni cal infrast ructure ag ain st se curit y threats and to p rote ct
the inte rest s of it s cu stomers b y en suring that the cond uct of no one custom er p re judic es
t h e u se r e xp e rien ce o f t h e o t h e r cu st o m e rs. Ac co rd in g ly , IS im p o s es ce rt ain re aso n ab le
rule s relat ing to the Custome r’ s condu ct while using th e Se rv ice s which a re contained in
IS’ Acc ep t ab l e U se Po li cy ( “ AU P” ) ( av ai lab l e at w w w .is. c o .z a /L eg a l b y cl ick in g o n t h e
“legal” l ink). Bec aus e s ecu rity th reat s c an be fluid and a cceptab le u sage c an ch ange, IS
m ay f ro m t i m e t o t im e am en d t h i s AU P b y p u b li cat io n o n it s w eb s it e. T h es e am en d m en t s
w ill n o t m at er ial ly af f ect t h e Ag reem en t , b u t w i ll m er ely u p d at e t h e lim it s o f t h e
Customer’s exi sting duty to us e the Se rv ice s in a safe a nd re sponsibl e m anner.
5.2.
Customer sh all not commit no r attempt to commit any ac t or omi ssion which d ire ctly or
indire ctly:
5.2.1.
damage s in any w ay IS’ techn ica l inf rast ructu re o r an y p art the reof;
5.2.2.
impede s, imp ai rs o r p rec ludes IS from being able to prov ide the Se rv ice /s in a
rea sonabl e and busin ess lik e mann er;
5.2.3.
constitutes an abuse or mal iciou s mi suse of the Se rv ice / s;
or is calculated to h ave an y of the abovemention ed effects. In such an event, should IS incu r
expen ses to remedy the situation , I S res erv es the right t o cha rge the Custom er th e amount
nece ssa ry to cov er IS’ add itional exp enditure. Notwithst anding the abov e, I S re serv e s the right to
take any oth er approp riat e a ction it may dee m ne ces sa ry to rem edy th e s ituation.
5.3.
Customer is prohib ited f rom s ell ing, res ell ing or otherwi se de aling with t he Se rv ice /s
which a re p ropr ieta ry to IS in any m anne r whatso ev er. Without li mitation to the
aforegoing , an y con side ration which Custome r m ay re cei v e whilst a cting in breach of this
prohibition shal l be forfe ited to I S.
“ECNS Prov ider" me ans on e of the el ectron ic communic a tion network se rv ice prov ide rs
licen sed t o p ro v id e t h o se serv i ces in t e rm s o f t h e El ect r o n ic C o m m u n icat io n s Ac t 3 6 o f
2005;
5.4.
Customer is prohib ited f rom a llow ing any p erson othe r t han its emplo yee s o r othe r
authoris ed pa rtie s, ac ces s to the Serv ic e/s through any of Custome r’s Equipm ent,
personn el and/or addres s.
1.1.11.
"Equipment" mean s equ ipment suppli ed by IS to the Cu s tomer on th e ba sis of a loan,
rental or oth erwi se, to en able th e Cu stome r to util ise the Se rv ice s;
5.5.
Customer is prohib ited f rom modif ying an y Equipment (i ncluding but not limit ed to rout er
equipment) uti lis ed by Custome r to re ceiv e any of the Se rv ice/ s, in any way whatsoev e r,
including th e ch anging of any of th e s ettings of such Eq uipment.
1.1.12.
“IS” me ans D imen sion D ata ( Prop riet ary) Limit ed (comp a ny regist ration numb er
198 7/0 065 97/ 07) t rading through its div is ion Inte rnet Sol utions ;
5.6.
Customer sh all at a ll tim es adhe re to and en sure comp li ance w ith the Sch edule/ s, if
applicable .
1.1.13.
“Initial Pe riod” m eans the in itia l te rm rel ating to e ach of the Serv ic e/s , a s s et out in the
Cost Schedule;
5.7.
Under no ci rcum stanc es m ay Custome r re sile from this Agreem ent or withhold o r def er
payment o r b e entitl ed to a reduction in any charg e o r h av e any oth er right o r rem edy
against IS, it s s erv ants, its agent s or any other pe rsons for whom it m ay b e l iabl e in law
if IS inte rrupts the Se rv ice to Custom er as it would b e e ntitled to do if Custom er is in
d ef au lt o f an y o f it s o b l ig at io n s u n d e r t h is Ag r eem en t t o IS.
5.8.
C u st o m er m a y n o t at an y t im e u se t h e Se rv ice in co n t rav en t io n o f an y So u t h Af r ican L aw .
Customer acknowledg es th at IS has no ob ligation to assist Custom er in obtain ing
k n o w l e d g e a n d / o r c l a r i t y i n t e r m s o f t h e a p p l i c a b l e S o u t h Af r i c a n L a w .
1.1.14.
“ IS M AC F o rm ” m e an s a f o rm co m p l et ed b y I S an d C u st o m er w h ere in m o v es, ad d it io n s, o r
ch an g e s t o p r icin g o r sp e cif ic at io n s o f ex ist in g Se rv ice s u n d er t h e Ag ree m en t a re t o b e
made;
1.1.15.
"Monthly Costs" m ean s the monthly f ee p ayab le b y the C ustomer to IS in consid eration
for the p rov ision of th e Serv ic e/ s;
1.1.16.
"Onc e Off Cost s" me ans th e onc e off in itial cost s ch arg e d to the Cu stomer as set out in
the Cost Sch edule , for th e s et up and/or inst allat ion of t he Softwa re, Equipment and/o r
Se rv ices;
1.1.17.
“Parti es” m eans the Pa rtie s to the se Stand ard T e rm s and Conditions and “ Part y” me ans
any one of them as th e cont ext m ay indicate;
1.1.18.
“Proprieta ry Inform ation” me ans any and a ll t rade se cret s and d ata/info rmation of a
propri etary and /or confident ial n ature, in cluding data/ inf ormation of a Pa rty th at the o the r
Pa rty shou ld rea sonabl y hav e known to be prop rieta ry or confidenti al;
1.1.19.
"Schedu le/ s me ans th e e ach of the Schedu les atta ched h ereto wh erein the se rv ice
specif icat ions of each of the Se rv ice /s, and the Cost s rel ated the reto are sp ecifi ed, as
may b e am ended f rom tim e to tim e;
1.1.20.
"Se rv ice/ s" me ans all the serv ic e/ s prov ided by IS as sp ecifi ed in th e Schedu les to this
Ag re em en t , in clu d in g al l so f t w a re an d Eq u ip m en t n ec es s ary f o r t h e p ro v is io n o f t h e
Se rv ice/ s;
1.1.21.
" Sig n at u re D at e" m ean s t h e d at e o f sig n at u re o f t h is Ag r eem en t b y t h e P art y sig n in g it
last in time;
1.1.22.
"Software" me ans any compute r prog ram or software in s talled o r p rov ided by I S for th e
purpose s of us ing the Se rv ice s;
1.1.23.
" So u t h Af r ican L aw " m ean s al l an d an y law s an d reg u lat i o n s o f t h e R ep u b li c o f S o u t h
Af ric a, in clu d in g b u t n o t li m it ed t o ap p li cab l e co d es o f c o n d u ct , a s m a y b e p ro m u lg at ed
or am ended f rom tim e to tim e;
1.1.24.
“ V AT ” m ean s Valu e - Ad d ed T ax as d ef in ed in t h e V alu e - A d d ed T ax Act 89 o f 19 91.
1.2.
T h e cl au se h ead in g s co n t ain ed in t h is Ag re em en t ar e f o r ref e ren ce p u rp o s es o n ly an d
sh all n o t b e u sed in t h e in t erp ret at io n o f t h i s Ag ree m en t . Wo rd s im p o rt in g an y o n e
gender includ es th e othe r gend er, the singul ar includ es the plural and v ice v ers a, and
natural pe rsons inc ludes juristi c entiti es and v ic e v ersa.
6.
Prov ision of the Se rv ice s by I S
6.1.
T o t h e e xt en t t h at t h e p ro v is io n s o f t h e C P A ar e ap p lic a b le t o t h i s Ag reem en t , in t h e
ev ent that the Cu stome r a lleg es th at the re i s a defe ct in the qualit y of the Serv ic es, the
only remed y that th e Custom er will hav e ag ainst IS, i s to requi re IS to remed y the d efe ct
in the qua lity of the Se rv ice s pe rform ed.
6.2.
If IS has suppl ied Equipment to en able th e Cu stomer to utilise the Se rv ice s in th e
circumstan ces s et out in clau se 6.1 , def ects in the Equip ment will be d ealt w ith as
desc ribed in c lau se 7.
7.
Returns and Refunds
7.1.
If t h e p ro v is io n s o f t h e C P A ar e ap p lic ab le t o t h is Ag r ee m en t , t o t h e ext en t t h at
Equipment is suppli ed to a Custom er, the Equipm ent is warranted in respe ct of qua lity,
suitabil ity and durabil ity for a p eriod of 6 (si x) months o f the Effe ctiv e D ate in respe ct of
t h e Eq u ip m en t co n ce rn ed . P ro v id ed t h e C u st o m e r is n o t in b re ach o f t h e Ag re em en t ,
Customer ma y within th is p eriod return the Equ ipment to IS w ithout pena lty if the
Equipment f ail s to s atisf y the requ irements and standa rd s contemp lated and I S shal l
repa ir o r repl ace the f ailed , uns afe o r def ectiv e Equipm e nt.
7.2.
If Custome r ele cts to enforc e the prov ision s of clau se 7. 1 and, within 3 (thre e)
months of any repai r unde rta ken b y I S, th e fai lure, d efec t o r uns afe fe ature ha s not be en
remed ied, or a furth er f ailu re, defe ct or unsaf e fe ature is discov e red b y Custom er, I S
shall, in its sole and absolute discretion:
7.2.1.
repl ace the Equipment; o r
7.2.2.
2.
Ap p o in t m en t
The Custom er h ereby appoints IS to prov ide the Se rv ice/ s to the Custome r for the du ration of this
Ag re em en t , w h ich ap p o in t m en t IS ac cep t s , o n t h e t erm s an d co n d it io n s co n t ain ed in t h i s
Ag re em en t .
8.
8.1.
IS wa rrants and repres ents that:
8.1.1
it has fu ll capa city and authority and all the ne ce ssa ry li cenc es, p erm its and con sents to
en t er in t o an d p erf o rm in t er m s o f t h i s Ag re em en t an d t o p ro v id e t h e S erv ic es t o t h e
Customer;
it is th e owne r of o r ha s the right to u se und er lic enc e a ny intel lectu al p rope rty employ ed by
it during o r as p art of th e Serv i ces;
it is not awa re, as at d ate he reof, of an y matt er with in it s reason able contro l which might o r
w ill ad v e rse ly af f ect it s ab ilit y t o p e rf o rm it s co n t r act u a l o b lig at io n s u n d e r t h i s Ag reem en t ;
t h e S e r v i c e s s h a l l b e p e r f o r m e d i n c o m p l i a n c e w i t h S o u t h Af r i c a n L a w ;
t h e S erv ic es sh al l b e p ro v id ed in a cco rd an c e w it h t h e p ro v isio n s o f t h is Ag r eem en t ;
the Serv ic es w ill b e pe rform ed in a p rofes siona l mann er and tha t it is and/o r it sha ll us e
personn el that is approp ri ately e xperienc ed, suitab ly qu alified and h as suffici ent knowl edge,
expe rtis e and compet ence to pe rform th e s erv ic es, in ac cordan ce with the high est standa rd
of its indu stry .
Sav e a s expres sly set out in c laus es 6, 7 o r 8.1 abov e, I S doe s not m ake any repre sentat ions
nor giv es any w arranti es o r gua rant ees of an y natu re wh atsoev er in resp ect of th e Se rv ice/ s
and al l wa rranties which are imp lied or re sidua l at comm on law a re hereby exp re ssl y
exclud ed.
8.1.2
8.1.3
3.
C o m m en c em en t An d D u r at io n
3.1.
3.2.
T h e Ag r eem en t sh all co m m en ce u p o n t h e Ef f ect iv e D at e an d sh a ll en d u re u n t il
the term ination d ate of the l ast of th e Schedu les .
The duration pe riod of ea ch of the Serv ice s shall be as s pecifi ed in th e relev ant
Schedu les .
8.1.4
8.1.5
8.1.6
8.2
4.
C h arg e s An d P aym en t
4.1.
IS shall be entitled to comm enc e inv oicing the Cu stome r for the Costs in rel ation to each
Se rv ice f rom th e date that such Se rv ice is Commis sione d, as set out in the Schedul e
conce rned ("D ate of Commi ssioning") .
4.2.
When th e Dat e of Com mis sioning is d ela yed th rough the fault of the Custome r, IS sha ll be
entitled to commen ce inv oicing th e Custom er for the Cos ts in rel ation to each Schedul e, with
effect fro m 6 0 (si xty) d ays afte r the Sign ature Dat e.
4.3.
In the ev ent of a single Serv ic e con sist ing of a numbe r o f components, I S sh all
be entitl ed to co mmenc e inv oic ing the Custome r fo r e ac h re spectiv e component of that
Se rv ice as and when ea ch compon ent of that Se rv ice is a ctiv ated for Custome r u se.
4.4.
Customer is r espons ible for and ag ree s to p ay to IS al l Onc e Off Cost s and
M onthly Costs spe cified in the Cost Sch edule in South African cu rrency , without dedu ction
or s et-off of any amount of what soev er nature o r for wha tsoev er re ason.
4.5.
4.5.1.
4.5.2.
The Cost s sp ecified in the Co st Schedule exclude:
V AT an d an y o t h e r an y t ax es an d d u t i es in clu d in g an y r e g u lat o ry su rch a rg e, w h ich
C u st o m er b e co m es o b lig at ed t o p ay b y v irt u e o f t h is Ag r eem en t , an d
all and an y ECN S Prov ide r fee s, fo r whi ch Custom er agre es to m ake pay ment di re ctly
to the ECNS prov ide r on such te rms a s a re agreed b etwe en the ECN S p rov ider a nd
Customer, and sha ll at al l tim es b e the re sponsib ility of the Custome r. The Cu stome r
hereb y ind emnifie s and holds I S ha rmle ss aga inst an y c l aims, cost s and /or d amag es
which ma y be incu rred by the Cu stome r or the ECN S Pro v ider a s a re sult of a fa ilure
by the Cu stome r to pa y the EC NS Prov ider fee s, o r an y p art the reof, as the cas e m ay
be.
4.6.
Inv oicing will be p roc ess ed and del iv ered monthly in adv ance, and all inv oice s for Serv ice s
shall be settled by th e Custom er, monthly within 30 (thirty) days of the d ate of invoice.
4.7.
In the ev ent of any dispute a ris ing a s to the amount o r c alcul ation of any Co sts
t o w h ich I S i s en t it led in t e rm s o f t h is Ag re em en t , t h e d i sp u t e sh all b e ref e rr ed f o r
determ ination to independ ent aud itors . Th ey shall a ct a s exp ert s and th ei r de cis ion sh all b e
final and binding on I S and Custome r. Th e cost of the de termin ation sh all be p aid on d emand
by the Pa rty again st whom the dete rminat ion is mad e, o r as d etermined b y the sa id aud itors .
H o w ev er, w h ere t h e p ro v isio n s o f t h e C P A a re ap p li cab l e t o t h is Ag re em en t , an d d o n o t al lo w
for the enforc ement of th e abov e p rov ision s this cl ause 4.7 shal l not app ly.
4.8.
4.9.
An y am o u n t f all in g d u e f o r p a ym en t b y C u st o m e r t o I S in t erm s o f o r p u r su an t
t o t h is Ag ree m en t w h i ch is n o t p a id o n it s d u e d at e sh al l b ea r in t e re st c alcu l at ed f ro m t h e
due date for p ayment thereof until date of paym ent, at a rate equal to the p rim e ov erd raft rate
p lu s t w o p e rc en t ( 2 %) ch a rg ed b y N ed co r Ban k L im it ed f r o m t im e t o t im e, m o n t h ly in a rr ea rs.
8.3
IS do es not w arrant o r gua rante e that th e info rmation tra nsmitted b y or av ail able to Custom er
by way of the Se rv ice/ s:
8.3.1
8.3.2
8.3.3
8.3.4
8.3.5
will
will
will
will
will
be
be
be
be
be
pre se rv ed or sust ained in it s enti ret y;
del iv ered to any or all of the intended re cipi ents; or
suitab le fo r an y pu rpose;
fre e of in ac cura ci es o r def ects or bug s or v irus es of any kind; o r
se cured ag ainst intrus ion by unauthorised third partie s;
and I S a ssume s no liab ility , respon sibil ity o r oblig ations in rega rd to an y of the ex clus ions set
forth in thi s c laus e 8 .
9.
Risk and Owne rship
9.1
Al l rig h t s o f o w n er sh ip in an d t o an y Eq u ip m en t :
9.1.1
9.1.2
supplied by I S on a loan o r rental bas is, sha ll rem ain v e sted in IS;
acqui red b y the Custome r f rom I S e ither free of cha rge o r at a sub sidi sed p ric e shall remain
v ested in I S fo r the durat ion of the Initi al Pe riod of th e Schedule in te rms of which it i s
supplied; and
acqui red at I S's list ed price sha ll rem ain v est ed i n IS un til the Cu stome r ha s mad e p ayment
therefo r in ful l to I S.
9.1.3
9.2
Al l ris k in an d t o t h e Eq u ip m en t sh all p a ss t o t h e C u st o m er o n d eliv e ry t h er eo f at t h e
premi ses of the Custome r. Upon the sign ature of a proo f of deliv e ry b y the Custome r, th e
Customer sh all b e l iabl e for any and all loss , theft o r de struction of or d amag e the reto,
howsoev er ari sing.
9.3
In the ev ent of d amag e to o r the loss , theft o r de stru ctio n of the Equipment o r any po rtion
thereof after the signatu re of a p roof of del iv ery , the Cu stomer sh a ll be oblig ed to repl ace
and/or rep air or to pay to I S the cost of rep la cing and /or rep airing the Equipm ent so
damaged, lost , stol en o r de stroy ed.
9.4
The Custom er und ert ake s:
9.4.1
to displa y in relation to the Equipm ent no l ess er degree of care than it would h a d if th e
Equipment b elonged to it and sh all t ak e al l rea sonabl y n ece ssa ry pre caution s to av oid loss ,
theft or de stru ction of o r dam age to the Equipment;
not, in an y mann er, to a lien ate, encumb er or oth erwi se d ispose of the Equipm ent;
not to procu re rep air or mainten anc e of the Equipm ent b y any third part y without the prio r
written con sent of IS (which shal l not be unre ason ably withheld) or in any othe r m anne r
tamper with the Equipm ent.
9.4.2
9.4.3
IS shall be entitled from t ime to time on 30 (thirt y) day s prior written notice
thereof to Custome r to increa se th e M onthly Co sts, p rov i ded that:
10
4.9. 1. IS shall not be entitl ed to in creas e the M onthly Cost s du ring the first 1 2 (twelv e) months of
t h is Ag reem en t ; an d
4.9. 2. IS shall not in cre as e the M o nthly Costs on mo re th an on e occ asion in any subsequ ent 1 2
( t w elv e) m o n t h p er io d o f t h is Ag r eem en t ;
4.9. 3. Should su ch an inc re ase , a s env i saged per sub -c laus e 4 . 9.2 abov e, oc cur afte r the initia l 1 2
(twelv e) month period, the Custom er shal l hav e th e right to re qu est I S to prov ide p rope r and
rea sonabl e ju stific ation for such an inc rea se, which IS s hall not un re asonab ly withhold .
4.10.
refund to Cu stome r the On ce Off Co st app lic able ther eto .
Wa rr anties
Inv oices wi ll b e em ail ed to the Custom er’ s de signat ed e mail address (for bi lling pu rpos es)
in d icat ed in t h e Ap p l icat io n F o rm u n l ess t h e C u st o m e r g iv es it s w rit t en req u est f o r d e liv er y
of inv oices b y m eans other than emai l, o r that th e em ail addre ss (fo r bil ling pu rpose s) ha s
been ch anged.
Page 3 of 4
10.1
Limitation Of L iabil ity
IS shall not be liab le fo r an y lo ss (in cludin g but not li mi ted to los s of dat a, p rofits and
goodwill), l iabil ity, damag es (wh ether direct, indi rect or consequent ial) o r expen se of
whatsoev er n ature and how soev er a rising where I S’ s fai l ure, d ela y o r in abilit y to pe rform any
of the Serv ic e/s is du e to th e oc currenc e of any of th e fo llowing ev ents:
10.1.1
the Custome r's fai lure to pe rform , or del ay in pe rforming its obl igations in t erm s
o f t h is Ag ree m en t ; o r
10.1.2
circumstan ces that constitute an ev ent of forc e ma jeu re as cont emplat ed in cl ause
17 he reof; o r
10.1.3
all te le communic ations infrastru cture and communi catio n line f aults; o r
10.1.4
failure or unreason able del ay b y the Custom er to repo rt faults/p roblem s to I S; o r
Confidential and subject to IS terms and condi tions
CHANNEL
ORDER FORM :
10.1.5
the failu re of any ha rdware, software prog ramm e, appli c ations/ s or any other
computer sy stems (or any component th ereof) or p roduc t or s erv ic e of an y thi rd pa rty on whom
the Custome r rel ie s (whethe r di rect ly o r ind ire ctly) to us e the Se rv ice/ s and /or on which IS
reli es to prov ide th e Serv i ce/ s.
10.2
IS shall not be re sponsib le fo r an y lo ss (in cluding but n ot limited to los s of d ata, p rofits and
goodwill), l iabil ity, damag es (wh ether direct, indi rect or consequent ial) o r expen se of
whatsoev er n ature and how soev er a rising i f such lo ss is caus ed by any defe ct or fai lure in
the Equ ipment du e to:
10.2.1 complian ce b y IS with any applicable legislation; and/or
10.2 .2 any a lteration to th e Software and Equipm ent by th e Cu s tomer; and /or
10.2 .3 any def ect and/or haza rd in any th ird p art y equip ment re quired b y the Custom er to b e us ed in
the prov ision of the Se rv ice s.
10.3
In ad d it io n t o 10 .1 an d 1 0.2 ab o v e, an d t o t h e ext en t p e r m it t ed b y So u t h Af ric an
Law, I S sh all not be re sponsibl e for indi re ct or cons eque ntial da mage s or los s (in cluding but not
limited to los s of dat a, p rofits and goodwil l) of whatso ev er n ature and howso ev er arising in
resp ect o f t h e S erv ic es u n d er t h is Ag r eem en t .
10.4
The Custom er shal l ind emnify and hold I S and any of its subsidi ari es , affil iate s,
holding comp any, fellow subsid ia rie s, rep res entativ es , d ire ctors , offic ers or emplo ye es
harml ess aga inst all los ses , dam ages , l iabil ity, cost s an d expen se s, in cluding re ason able
attorney fee s, suffered or incu rred by them as a resu lt o f any cla im by any third p art y , ari sing
out of the prov is ions of clau se s 1 0.2 abov e.
10.5
Subje ct to c laus e 1 0.1 - 1 0.3 abov e, th e enti re liab ility of IS and Cu stome r's
exclu siv e rem ed y f o r d am ag es f ro m an y cau se re lat ed t o o r a ri sin g o u t o f t h is Ag re em en t ,
rega rdle ss of the fo rm o f a ction, wh ether in contra ct or i n deli ct, wil l not e xc eed th e agg regat e
o f t h e f ee s an d ch a rg e s p a id b y C u st o m e r u n d er t h i s Ag r eem en t f o r t h e p er io d o f 12 ( t w elv e)
months pre ced ing Custom er' s written noti ce to IS in res pect of su ch c laim .
10.6
Customer he reby indemn ifie s I S ag ainst and hold s I S h armles s from any cl aim b y
any thi rd pa rty arising d irectl y or indi rect ly out of ac ces s to or use of the Se rv ice /s o r
information obtained through th e us e the reof o r in re spe ct of any matte r fo r which liab ilit y of I S
is e xclud ed in term s of clau se 10. 1 - 10. 3 abov e.
10.7
Bec au se o f t h e n eed t o co n d u ct m ain t en an c e, rep a ir an d /o r im p ro v em en t w o rk
from time to time on the t echni cal infrast ructure by mea ns of which the Se rv ices a r e p rov ided,
the prov ision of the Se rv ice s ma y be susp ended f rom tim e to time on rea sonabl e notic e to
Customer, and al l li abil ity on th e pa rt of I S of any loss o r dam age (wheth er d irect o r
consequent ial) th ereby incurred or fo r an y co sts, cl aims , or d emand s of an y natu re arising
theref rom, i s exc luded.
10.8
N o t w it h st an d in g an yt h in g t o t h e co n t ra ry co n t a in ed in t h is Ag ree m en t , IS re se rv es
the right in it s ab solute d isc retion and after the rec eipt by I S of an y ta ke -down notic e in terms
o f t h e E lect ro n ic C o m m u n i ca t io n s an d T ran sa ct io n s Act 25, 200 2 o r t h ro u g h an y o t h er leg al
and/or regu latory comp laint , me chani sm o r pro ces s f rom any gov e rnmenta l dep artment or
agenc y, o r an y othe r thi rd pa rty (in cluding but not lim ite d to any Intern et indu stry body o r an y
other o rgani sation) that Custom er’ s web site conta ins in formation th at infringes aga inst any
t h ird p a rt y’ s rig h t s in t e rm s o f t h e C o n st it u t io n o f t h e R ep u b lic o f So u t h Af ri ca, t h e Ele ct ro n i c
C o m m u n icat io n s an d T r an s act io n s Act , an y o t h e r leg isl a t iv e en act m en t o r r eg u lat io n in f o r ce
from time to time , or is defam atory in n ature, to immedi a tely giv e written notice to Custom er of
IS’ intention to remov e the offending inform ation o r an y portion the reof f rom Cu stomer’s w eb
site. Should such offending info rmation not be re mov ed from the w eb sit e by Custom er w ithin 2 4
hours of w ritten noti ce to that eff ect, IS sha ll be entitl ed to immed iatel y remov e the offending
information or any po rtion the reof from Cu stome r’s web site, o r whe re it i s not pos sibl e to
rem o v e su ch co n t en t , t o t erm in at e t h e H o st in g S erv ic es o f su ch C u st o m e r. An y rem o v al o r
t erm in at io n b y IS sh all in n o w a y co n st it u t e a b r ea ch b y IS o f t h i s Ag re em en t .
11
Documentation
11.1
An y sp ecif i cat io n s, d esc rip t iv e m at t e r, d raw in g s an d o t h er d o cu m en t s w h ich m ay
be furni shed b y I S to Cu stome r from time to time:
11.1 .1 d o n o t f o rm p a rt o f t h i s Ag re em en t an d m a y n o t b e r eli ed u p o n , u n le ss t h ey ar e ag re ed in
w rit in g b y b o t h p a rt ie s h e ret o t o f o rm p art o f t h is Ag re e m en t b y w ay o f a Sch ed u le;
11.1 .2 shall re main the p ropert y of I S and sh all b e de emed to h av e been impa rted b y it in tru st to
C u st o m er f o r t h e so le u se o f C u st o m e r. All co p y rig h t in su ch d o cu m en t s v e st s in I S. Su ch
documents shal l be retu rned to I S on de mand.
12
12.1
DISCOUNTS DO NOT APPLY
Customer sh all not b e ent itled to ced e or a ssign any rig hts and/o r oblig ations which it ma y hav e in
t erm s o f t h is Ag r eem en t t o an y t h ird p a rt y u n l es s co n se n t ed t o in w rit in g b y I S p rio r t o su ch
cession and /or assignment .
16
Lien
T h e p a rt ies ag ree t h at in t h e ev en t o f a b re ach o f t h i s Ag reem en t b y C u st o m er w h i ch c au s es IS t o
suffer d amag es of any n ature what so ev er, IS sha ll not b e requi red to atta ch an y of Cu stome r’s
hardwa re in e xecut ion, and sha ll b e entit led to ret ain a li en ov er such h ardwa re in reduction of an y
debt due b y Custom er to I S.
17
Force M ajeu re
17.1
IS sh all n o t b e liab le f o r n o n - p e rf o rm an ce u n d e r t h is Ag r eem en t t o t h e e xt en t t o
which the non-pe rform anc e i s c aused by ev ents or condi tions be yond the control of I S, p rov ided
that IS mak es all reason able effort s to pe rform .
17.2
It is exp res sly reco rded that for pu rpose s of thi s c laus e the following shal l b e
conside red ci rcum stanc es b eyond th e cont rol of I S and t he forc e m ajeu re p rov ision s sh all
apply:17.2.1
an EC NS prov ide r fault that aff ects th e Se rv ice/ s; and/o r
17.2.2
the non-perfo rman ce, inabi lity to perfo rm o r de lay in p erformanc e by the ECN S
prov ider rel ating t o th e prov is ioning of equipment , s erv i ces and/o r fa ciliti es to I S that affects
the Serv ice /s; and/or
17.2.3
acts o r omi ss ions of any gov e rnment, gov e rnment agenc y, prov inc ial or loca l
authority or simi la r autho rity, any law s or regulation s ha v ing the forc e of l a w, c iv il st rife , riots,
insurrect ion, s abotage , a cts o r wa r o r publi c en emy , il le gal st rik es, inte rruption of transport ,
lockouts , flood, storm or f ire .
18
D isp u t e R e so lu t io n an d Ar b it r at io n
18.1
The Parti es ac cept that d ispute s ma y ari se b etween the Pa rties d uring the t erm of
t h is Ag reem en t .
18.2
An y d i sp u t e w h i ch a ris es re lat in g t o o r ari sin g o u t o f t h i s Ag r eem en t , in clu d in g t h e
v alidity, imple mentation , e xecut ion, int erp retation , rectif ication, te rmination or can cell ation of
t h is Ag reem en t , sh al l b e ref er red t o a co m m it t ee co n s ist in g o f t w o ( 2) m em b e rs ap p o in t ed b y t h e
Customer, and two (2) m embe rs appointed b y I S, o r alte rnates appointed b y them , who wil l us e
their b est efforts to re solv e the disput e within fou rteen ( 14) c alend ar day s of the dispute hav ing
been refe rred to them .
18.3
Should the committ ee b e unab le to re solv e a dispute , th e pa rties ag ree to hav e th e
d isp u t e reso lv ed in acco rd an ce w it h t h e R u les o f t h e Arb it rat io n F o u n d at io n o f So u t h e rn Af ric a
by an arbit rato r appo inted in term s of such Ru le s.
18.4
In the case of litigation –
18.4.1
the Parti es consent to the ju ri sdiction of the approp riat e div ision of the High Court
o f So u t h Af r ic a in re sp ect o f al l p ro ce ed in g s w h ich m ay ari se o u t o f o r in co n n ect io n w it h t h is
Ag re em en t ;
18.4.2
all costs of litig ation, on an attorne y and own cl ient sca l e and including any v alue
added ta x, charg es and di sburse ments and fee s of a li ke nature , in curred b y the suc ces sful
Pa rt y in su c ce ssf u ll y en f o rc in g o r d ef en d in g an y o f t h e p ro v isio n s o f t h is Ag re em en t , o r an y
claim he reunde r and sh all b e for the account of the unsu cce ssful Pa rty
18.5
Whe re th e Custom er instig ates the di spute and whe re th e prov ision s of the C PA are
ap p lic ab le t o t h is Ag r eem en t , an d t h e C u st o m e r d o e s n o t u se t h e S erv ic es u n d er d isp u t e w h o ll y
or ma inly fo r hi s bus ines s o r pro f ess ion, then the p rov is ions of c laus es 18 .3 shal l be v olunta ry ,
and the Cu stome r ma y choo se such oth er mean s of reso l v ing the dispute as a re set out in the
C P A.
19
G o v ern in g L aw An d Ju r isd i ct io n
T h is Ag ree m en t w il l b e g o v ern ed b y an d co n st ru ed in a c co rd an ce w it h t h e l aw s o f t h e R ep u b lic o f
So u t h Af r ica an d all d isp u t e s, act io n s an d o t h er m at t e rs rel at in g t h e ret o w i ll b e d et e rm in ed in
acco rd an c e w it h So u t h Af ric an l aw b y a So u t h Af r ic an co u rt h av in g ju risd ict io n .
Bre ach
If eithe r p arty hereto:
12.1.1
b rea ch es an y o f t h e t erm s o r co n d it io n s o f t h i s Ag re em e n t an d f ai ls t o rem ed y
such b rea ch or pay su ch amount, as the cas e m ay b e, wi thin 7 (s ev en) day s aft er th e rec eipt of
written noti ce f rom the non -bre aching part y;
12.1.2
commits any act of insolven cy;
12.1.3
endeav ours to comp romi se g enerall y with its cred itors o r doe s or cau se s an ything
to be done wh ich m ay p rejud ice the non -b rea ching p arty ’ s’ rights h ereunder or at a ll;
12.1.4
allows any judgem ent aga inst it, in ex ces s of R 1, 00 0.0 0 0.00 (On e M ill ion R and), to
rema in uns ettled fo r mo re th an 1 0 (ten) da ys without tak ing immed iate step s to hav e it res cinded
and suc ce ssfull y p rose cuting the appli cation for re sci ss ion to its f inal end; o r
12.1.5
is placed in liquidation or und er judicial man agement (in either case, wheth er
prov isional ly o r fin all y) or, being an indiv idual, his est at e is sequ est rated o r v olunta ril y
surrende red;
the other part y sh all hav e the right, as and wh ere appl ic able without p re judic e to
which it m ay h av e ag ainst th e brea ching pa rty, to:
any other right
a) suspend o r te rmin ate the Serv ic es;
b) in the c as e of I S, t re at a s imm ediat ely due and pa yabl e a ll outstand ing amount s which would
o t h erw is e b e co m e d u e an d p ay ab l e o v er t h e u n e xp ir ed p erio d o f t h e Ag re em en t , an d t o cla im
such a mounts a s we ll as any othe r amounts in a rrears in cluding int erest and to c eas e
perform anc e of its oblig ations h ereunde r a s wel l a s und er any othe r contra ct with the Custom er
until Custom er h as rem edied the b re ach; and /or
c) can c el t h i s Ag reem en t ;
in any ev ent without prejudi ce to the non -brea ching pa rt y’s’ right to cl aim
damage s. Th e right of eithe r pa rty to susp end or term in ate the Se rv ice s a s a result of breach sha ll
ap p ly t h ro u g h o u t t h e d u rat io n o f t h e Ag re em en t , b o t h w i t h in t h e In it ial P erio d an d t h e re af t er .
20
Pla ce fo r D eliv ery of Not ice s
For al l purpo se s, in cluding but not by w ay of limit ation, the giv ing of an y notic e, th e ma king of any
communic ation and the serv ing of any proc es s, Cu stome r choo ses its p lac e for del iv ery of notic es
( “ d o m iciliu m ” ) at t h e p h ysi cal ad d r es s ap p ea rin g o n t h e Ap p l ic at io n F o r m . IS ch o o s es it s
d o m icil iu m at T h e C am p u s, 57 S lo an e St reet , B ryan st o n , Jo h an n esb u rg , So u t h Af ri ca. Eit h er Pa rt y
shall be entitled from ti me to t ime to v a ry its dom icil ium and sh all b e obl iged to g iv e notic e to the
o t h er w it h in t en 1 0 ( t en ) d ay s o f t h e sa id ch an g e. An y n o t ice w h i ch e it h er P art y m a y g iv e t o t h e
other sh all be po sted b y prepaid reg iste red post o r hand deliv ered to th e othe r Part y’s domic ilium
and sha ll b e presum ed, unl es s the contra ry is prov e d by the Party to whom it is address ed, to h av e
been rec eiv ed by that Pa rty on th e 1 0 th (tenth) da y after the date of posting o r on th e da y of
delivery as the case m ay b e.
21
General
21.1
N o v ariat io n , a m en d m en t o r co n sen su a l c an ce llat io n o f t h is Ag ree m en t o r a n y
prov ision o r te rm the reof o r of any agreement , bil l of e x change o r othe r do cument i ssu ed or
exe cu t ed p u rsu an t t o o r in t e rm s o f t h is Ag re em en t sh a ll b e b in d in g u n le ss re co rd ed in a w r it t en
document s igned b y a duly authoriz ed r epr esent ativ e fro m both IS and Custome r. With re spect to
n ew p r icin g an d /o r s erv ic e sp ecif i cat io n s in re sp e ct o f exist in g S erv ic e/s , an I S M AC F o r m
signed b y a duly authori sed rep re sentat iv e of I S and a d uly autho ris ed repres entativ e of
C u st o m er w ill co n st it u t e a w rit t en v ari at io n o f t h e Ag r ee m en t in acco rd an ce w it h t h is clau se
21.1.
21.2
T h e p a rt ies a ckn o w led g e h av in g re ad an d u n d er st o o d t h i s Ag r eem en t an d ar e n o t
en t erin g in t o t h i s Ag reem en t o n t h e b a sis o f an y r ep re se n t at io n s n o t exp r es sly set f o rt h in it .
21.3
Neithe r Part y sh all be bo und b y an y e xpres s or impli ed t erm, rep re sentat ion,
w arr an t y, p ro m i se o r t h e li ke n o t re co rd ed h e rein , w h et h er it in d u c ed t h e Ag r eem en t b et w een
Customer and IS or not.
12.2
The breach ing pa rty shal l be liab le fo r a ll costs incu rred by th e non-b re aching
party in the re cov ery of an y amount s or the enforc ement of any rights which it ha s he reund er,
including coll ection cha rge s and costs on an attorn ey an d own cli ent s cal e whethe r in curred
prior to or du ring th e in stitution of l egal pro ceed ing s o r if judgem ent has been granted, in
connection with the satisfaction or enforcement of su ch judgement.
21.4
No ext ension of time o r wa iv er o r rel axat ion of an y of th e prov ision s o r te rms of
t h is Ag reem en t , b i ll o f ex ch an g e o r o t h er d o cu m en t issu ed o r ex ecu t ed p u rsu an t t o o r in t erm s
o f t h is Ag ree m en t , sh al l o p e rat e a s an est o p p e l ag ain st eit h er P art y h e ret o in r esp e ct o f it s r ig h t
u n d er t h i s Ag ree m en t , n o r sh all it o p e rat e so as t o p r ecl u d e eit h er o f t h e p a rt ie s t h e re af t er f ro m
exe rci sin g it s rig h t s st ri ct ly in acco rd an ce w it h t h is Ag r eem en t .
12.3
Subje ct to what is set out in Cl ause 1 2.1 abov e, I S shal l be entitl ed to su spend th e
p ro v isio n o f t h e S e rv ic es w h ere C u st o m er b re ach es an y p ro v isio n o f t h i s Ag ree m en t o r w h e re
any pa yment to IS is ov erdue by mo re th an 3 0 (thi rty) da ys.
21.5
In t h e ev en t t h at an y p ro v is io n o f t h i s Ag reem en t co n f l ic t s w it h an y st at u t e, ru lin g
or ord er of any gov ernment al o r regulato ry body f rom ti me to tim e, then such prov ision of this
Ag re em en t sh all b e co n t ro l led b y t h e st at u t e , ru lin g o r o rd er .
12.4
If t h e p ro v is io n s o f t h e C P A ar e ap p lic ab le t o t h is Ag r ee m en t , t h e ab o v e su b claus es sha ll ope rat e a s follow s:
12.4.1
The Parti es wi ll b e requi red to g iv e 20 busin es s da ys’ no tice to th e othe r of an y of
the ci rcum stanc es set out in c laus e 1 2.1;
12.4.2
Claus e 1 2.1(b) shal l not be appl icab le and in such ci rcu mstanc es I S shal l be
entitled to p aym ent by Custome r of no le ss th an 8 0 % (Ei ghty Per c ent) of the re maining amounts
d u e an d p ayab le o v e r t h e u n exp i red p er io d o f t h e Ag r ee m en t .
13
13.1
Intelle ctual Prope rty
Notwithstanding anything set out in c laus e 1 3 be low, a ll intelle ctual prop erty right s in and to
the Softwa re (in cluding , without l imitation , cop yright, tradema rk s, de signs and p atents)
rel at in g t o o r u s ed in co n n e ct io n w it h t h e S erv ic e/s p ro v id ed u n d e r t h i s Ag reem en t sh all
belong to I S. Custom er und ert ake s that it sh all at no ti me, hav e any right, title or interest in
the intel lectu al p rope rt y and ag ree s that it sh all not (or permit any th ird p art y to) rev ers e
enginee r, d ecomp ile, modify or t ampe r with the equipm e nt or softwa re own ed by IS, o r an y of
its third pa rty supplie rs .
21.6
N o t h in g in t h e Ag r eem en t sh all co n st it u t e a p art n e rsh ip , jo in t v en t u re , ag en c y o r
employm ent betwe en the Pa rtie s h ereto , and n eithe r Pa rt y sha ll h av e the authority or po wer to
bind, or contract in the n ame of , or to c reat e a li abilit y a gainst the other in any w ay fo r an y
purpose .
21.7
Sh o u ld an y o f t h e t e rm s an d co n d it io n s o f t h is Ag re em en t b e h eld t o b e in v alid ,
unlawful or unenforce able, su ch te rms and cond itions wi ll be se v e rabl e from the rem aining
terms and conditions which wi ll continue to be v al id and enforc eabl e.
21.8
In t h e ev en t o f an y exp irat io n , t e rm in at io n o r c an ce llat io n o f t h is Ag re em en t ,
prov isions h ereof which a re int ended to continue and su rv iv e shal l so continue and surv iv e. In
p art icu la r, t e rm in at io n o r c an ce llat io n o f t h is Ag r eem en t sh al l n o t af f ect an y rig h t s o r d u t i es
ari sing unde r it with resp ect to Prop ri etary Info rmation a s set out in clau se 14 abov e.
21.9
The terms and condit ions appea ring in the Sch edule( s) h ereto are he reb y
in co rp o rat ed in t o t h e Ag r eem en t . In t h e ev en t o f an y co n f lict b et w e en t h e St an d ard T e rm s an d
C o n d it io n s o f t h is Ag re em en t an d t h o s e ap p ear in g in an y Sch ed u le /s h eret o , t h e se St an d a rd
Terms and Conditions sha ll p rev ail . In re spect of any co nflict in re spe ct of pricing in the
Ag re em en t o r t h e Sch ed u le s h e ret o , t h e co st s set o u t in t h e C o st Sch ed u le sh a ll p rev ail .
13.2
Customer wa rrant s that it sh all not u se the Se rv ice/ s to produce , host o r p res ent an y cont ent
in contrav ention of an y pe rson ’s int ell ectua l prop erty ri ghts, and in pa rticu la r wa rrant s that
it shal l recogn ize, acknowl edge and us e any content in a ccord ance with an y thi rd pa rty’ s
intelle ctual prop erty right s. Cu stome r furth ermo re w arra nts that it h as re ceiv ed all nec es sary
permi ssion s to m ake use of an y inte lle ctual p rope rty re l ating to 3 rd pa rti es.
21.10
T h ese t erm s an d co n d it io n s, t o g et h er w it h t h e Sch ed u le( s) , An n e xu r es an d
attachment s he reto, const itute the who le of th e ag re eme nt and repla ce any p rio r ag re ements
between I S and Cu stomer relating to the subje ct matt er hereof, notwithstanding anyth ing in
Customer’s inquiry, spe cific ation, ac ceptan ce, o rde r o r other docum entation or d iscu ss ion to
the contrary.
13.3
Customer he reby indemn ifie s and ho lds IS and any of its subsid iarie s, affi liat es, holding
company, fel low subs idia ri es, rep re sentativ e s, di re ctors , office rs or employ ee s ha rml ess
against all los se s, da mage s, liabi lity , co sts and e xpens e s, in cluding re asonab le attorne y
fees, suffe red o r in curred b y them as a re sult of any cla i m by an y thi rd pa rty m ade arising
out of the prov is ions of clau se s 1 3.1 and 13. 2.
22
14
Prote ction Of Prop riet ar y Info rmation
14.1
Each Party will ke ep in confid ence and p rotect Propri eta ry Info rmation from d isc losu re to
t h ird p a rt ie s an d r est r ict it s u s e t o t h at w h ich is p ro v id e d f o r in t h is Ag re em en t . E it h er P art y
acknowl edges that unautho ris ed di sclo sure or use of Proprieta ry Inform ation m ay caus e
su b st an t i al e co n o m i c lo s s. All p rin t ed m at eri als , co n t ain in g P ro p ri et a ry In f o rm at io n w ill b e
mark ed with “ Prop riet ary” or “Confid entia l”, or in a man ner whi ch giv es notic e of its
propri etary natu re . Prop riet ary Information shal l not be copied, in whol e or in p art, ex cept
when es senti al for co rrecting, gene rating or modifying Propri etary Info rmation for eithe r
Pa rty’s authorized u se. Each such copy, inc luding it s st orage m edi a, wi ll b e ma rk ed with a ll
notices , which appe ar on the o rigin al.
22.2
The Threshold Va lues a re th e Custom er' s a ss et v alue o r annual tu rnov er, and the
v alue aga inst whi ch the y a re mea sured i s a s det ermin ed by the M ini ster of Trade and Indu stry by
publication in the Gov ernment G azette f rom tim e to tim e.
14.2
14.3
14.4
15
Each Party sha ll ensu re that its emplo yee s
This c laus e 1 4 sh all su rv iv e termin ation o r
T h is Ag ree m en t d o e s n o t t ran sf er t o eit h e r
in any Propri eta ry Informat ion of the oth er
C es sio n an d As sig n m en t
Page 4 of 4
comp ly w ith its obligat ions und er this clau se 14.
c an ce llat io n o f t h is Ag ree m en t .
Pa rty tit le to any int elle ctual prop erty contain ed
Party .
Ap p l ic at io n o f t h e C o n su m er P ro t ect io n Act
22.1
A t ran sact io n ( as d ef in ed in t h e C P A) b et w een t h e C u st o m er an d I S m ay o r m a y n o t
fall unde r the prov is ions of th e C PA d epending upon whether ce rtain v alues set out in clau se
22.2 in re spect of the Cu stome r (“Thre shold Va lues”) are below a ce rta in v alue at the time th e
trans action is entered into.
22.3
IS' duti es tow ards the Cu stome r ma y v ary dep ending upo n whether the trans action
in q u est io n is su b j ect t o t h e C P A, an d I S w i ll act u p o n t h e in f o rm at io n g iv en t o it b y t h e
Customer in thi s rega rd. Consequ ently:
22.3.1
The Custom er w arrants that an y st atement made to I S in resp ect of its Th resho ld
Valu es is accu rat e.
22.3.2
If the Cu stomer cl aim s that all th e Threshold Value s a re below the rel ev ant v alue,
or othe rwise that the CP A app lie s to the tran sa ction in q uestion, IS may at its in stanc e requi re
the Custome r to p rov ide it with finan cia l st atement s a s p roof thereof.
22.3.3
If the Cu stomer mis state s the Thre shold Va lues in such a way that I S co nsid ers for
a pe riod that th e trans action is subje ct to the CP A when it is not, al l prov is ions of this
Ag re em en t t h at d o n o t ap p ly t o t ran s act io n s su b ject t o t h e C P A sh all ret ro a ct iv ely ap p l y t o t h e
trans action in que stion, and the Custome r shall be liab le for an y dam age sust ained b y I S
resu lting from such mis state ment.
Confidential and subject to IS terms and condi tions