JOE S. STOCKERT
952-400-6001
8500 13th Avenue South
Bloomington, MN 55425
joestockert@gmail.com
QUALIFICATIONS
PROFILE:
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EXPERIENCE:
Experience in managing entire program budgets and completing multiple internal
billing processes.
Seven years of customer service, leadership, and program and policy development
experience.
Skilled in oral and written communication with both team members and clients.
Efficient employee supervisor with the ability to ensure all expectations and
project deadlines are met.
Proficient in data management and multiple computer reporting techniques.
Adept at identifying problem areas and implementing effective solutions.
CARLSON MARKETING WORLDWIDE, Plymouth, MN
Project Coordinator
Feb. 20XX to May 20XX
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Managed multiple budget spreadsheets accordingly and assessed program budgets
for additional cost saving measures.
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Researched all elements of incentive and meeting travel programs including
registration, call center, creative, communication material, hotel, speakers, offsite
venues, menus, audio visual and logistics.
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Handled multiple administrative duties with an acute attention to detail.
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Assigned tasks and managed timelines for overall program success including
monthly team meetings.
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Coordinated multiple projects at one time such as budget reconciliation,
qualifying the creative department and briefing the customer service department.
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Upheld client and customer service relationships during planning stages of events
through email and phone correspondence.
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Coordinated multiple projects at one time such as budget reconciliation,
qualifying the creative department and briefing the customer service department.
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Received between 9.5%-10.0% on all customer service surveys, Carlson
Marketing average is 8.5%.
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Succeeded in increasing profitability on meetings by streamlining best practices.
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Negotiated contracts with vendors for travel program elements.
Travel Administrator
Feb. 20XX to Feb. 20XX
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Supervised participant database management in the office and on-site during
program operation.
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Communicated with participants and customer service team members on all
aspects of travel and events programs.
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Answered participant questions regarding enrollment procedures and assisted with
data entry.
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Generated reports from programs in EXL, manipulating reports into an Excel
spreadsheet, proofing participant information and rooming list from hotels.
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Conferred with program planners to ensure best practices were being met.
COUNTRY INN AND SUITES, Bloomington, MN
Front Desk
July 20XX to Feb. 20XX
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Provided excellent customer service to hotel guests by maintaining reservations
and managing check in and out procedures.
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Balanced cash register at close of each shift.
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Provided general maintenance of the property that included repair and cleaning.
EDUCATION:
AUGSBURG COLLEGE, Minneapolis, MN
Bachelor of Arts: Communication Studies
Minor: Business Administration
May 20XX
COMPUTER:
▪ MS Word ▪ MS Excel ▪ MS PowerPoint ▪ SignUp4 ▪ MS Outlook ▪ Internet