Michelle G. Ricapito 508 Fern St West Hartford, CT 06107 Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com Dietetic Portfolio: Michellericapito.weebly.com Michelle Guimarães Ricapito Roles: Diet Technician Student Liaison for the Academy of Nutrition and Dietetics (2012-2013) Community Nutrition Volunteer, Trainer Translator Billing Specialist Claims Adjuster Bilingual, detail oriented, professional with over five years of experience in customer service and nutrition. Education: University of Connecticut Storrs, CT Bachelor of Science in Nutritional Science Concentration in Didactic Program in Dietetics August 2010 to May 2013 Dietetic Internship: Sodexo Dietetic Distance Internship September 2014-May 2015 Food Service Management: Middletown Public School System Areas of Expertise: Internship Concentration in Management and Leadership Certified Professional Food Manager; Customer Service Food Service Special Diets and Food Allergies Performed food ordering, receiving and food cost analysis Updated inventory and budget Conducted audit in the schools to ensure food quality and compliance with policies and procedure of NSLP Created menus Promoted wellness and education Community: Multiple Locations in Connecticut Technical Proficiencies Microsoft Excel; Microsoft Word; Microsoft PowerPoint; Microsoft Office, Nutribase, Market Connection, Gerimenu, Healthtouch, Blackboard Learn, Next Gen, Phoenix and IBM Mainframe Languages: Fluent with Portuguese Fluent with English Intermediate with Spanish Participated in menu planning for schools, Head Start and Meals on Wheels Modified menus for Meals on Wheels for different diets offered Created multiple handouts for education Participated in the CACFP training and participated in classroom audits Participated in counseling at WIC both in English and Portuguese Conducted a supermarket tour through Cooking Matters at the Store Performed cooking demos Clinical: UConn Health Center, Farmington CT Screened new patients Interviewed patients and family members and provided nutrition assessment Provided patient with nutritional education Developed care plans for patients Documented and consulted using nutrition care plan Demonstrated high level of competency as staff relief including ICU Long Term Care: Manchester Manor, Manchester CT Completed MDS and care plan assignment Provided nutrition assessment and developed care plan for residents Participated in family meetings and circle of care meetings for those residents who had a significant change in weights Michelle G. Ricapito 508 Fern St West Hartford, CT 06107 Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com Dietetic Portfolio: Michellericapito.weebly.com Volunteer Experience: Independent Elective Rotation: Bordeaux Nutrition LLC, Newington CT Educator for “Healthy Foods Initiative” in the Hartford Public School System Conducted interview with clients and provided medical nutrition therapy Participated in interviews with clients dealing with eating disorders Participated in billing and reimbursement Awards: Sodexo Cares Award K&M Connelly Sisters Scholarship Job History Diet Technician Hospital Sodexo at Univ. of Connecticut Health Center October 2013 to July2014 Fast Track Claims Adjuster Property and Casualty Ins. Hartford Insurance Group, Tampa FL April 2007 to February 2009 Sr. Support Specialist Property and Casualty Ins. Mercury Insurance, Clearwater, FL June 2004 to April 2007 Professional Summary: Diet Technician: (October 2013-July2014): Assist patients and their families with managing the nutrition care process over the phone and in person. Maintain and implement precise record keeping of patients’ special diets, allergies and diet orders for all wings of the hospital including psychiatric ward and NICU. Prepare infant formulas and liquid protein as well as growth charts for NICU. Handle food and equipment according to safety and sanitation procedures. Inspect trays and assist in setting up trays for meals in the tray line. Interpret phone calls both in Portuguese and Spanish. Assisted, in person, a Brazilian patient by translating her menus, and taking room service orders. Trained a new employee in policies, procedures and job flow. Community Nutrition Volunteer (May 2012-2014): “Healthy Foods Initiative” in the Hartford Public Schools. Assisted with choosing recipes appropriate for children between the ages of 3-12 and assisted with the production of recipe cards. Responsible for teaching kids the importance of good nutrition along with teaching them how to cook. Educated kids on “My Plate”. Fast Track Claims Adjuster: Ensured proper interpretation of the insurance contract and accurate application of the exposures of the claim to fulfill contractual obligations to the policyholder. Ensured proper investigation of all exposures and/or perils in the determination of cause, scope, and extent of damage and/or the determination of liability and extent of damages. Sr. Support Specialist: Performed account reconciliation for multiple states. Balanced company’s daily reports with electronic funds transfers and nonsufficient funds charges. Bilingual in English and Portuguese (Brazilian): Experience in translating spoken passages from one language into another, providing consecutive translation from Brazilian Portuguese to English and vice versa. Can read and rewrite materials from Brazilian Portuguese to English and vice versa, following established word meanings, sentence structure, grammar, and punctuation. Experience: Diet Technician Michelle G. Ricapito 508 Fern St West Hartford, CT 06107 Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com Dietetic Portfolio: Michellericapito.weebly.com Sodexo at University of Connecticut Health Center (October 2013-July2014) Key Accomplishments: Assisted patients and their families to manage the nutrition care process over the phone and in person. Responsible for answering room service calls from patients and for taking their food orders in accordance with their diet. Maintained and implemented precise record keeping of patients’ special diets, allergies and diet orders for all wings of the University of Connecticut Health Center hospital including psychiatric ward and NICU. Prepared infant formulas and liquid protein as well as growth charts for NICU. Proficient in reading NICU infant charts. Capable of calculating formulas based on chart data. Handled food and food service equipment according to safety and sanitation procedures. Assisted in setting up trays for meals in the tray line as well as in preparing drinks and supplements to the correct thickness. Prepared foods such as cold sandwiches and salads. Helped inspect trays in tray line for accuracy and assurance of patient’s safety, especially for those on special diets and those with allergies. Monitored food quality and acceptance. Knowledgeable of tube feeding products and their delivery to patient rooms. Interpreted room service phone calls in both Portuguese and Spanish. Assisted Brazilian patient, in person, by translating menus and taking room service orders. In addition, translated gestational diabetes education from dietitian to the patient and helped the food service manager by translating a meal round survey. Trained new employee with policies, procedures and job flow. Called upon to cover for NICU diet technician. Acted as ambassador between Sodexo and patients. Conducted food service surveys with patients; Explained to patients Sodexo room service services. Entered menus for patients unable to participate in room service. Fast Track Claim Processor-Property & Casualty Insurance The Hartford Insurance Group, Tampa FL (April 2007-February 2009) Key Accomplishments: Responsible for conducting detailed investigations, negotiating and resolving claims for multiple states. Excellent customer service skills; prompt call backs to insured and claimants. At all times, made sure that insured and claimant acknowledged clear explanation of claim procedure. Took on leadership role by helping to coach new employees on how to navigate our systems and help with questions regarding claims procedures. Displayed exceptional teamwork by taking ownership of peer’s claims as needed and working well as a group. Coached, trained, provided feedback, and recommended training and development. Inspired and motivated new claim handlers to achieve greater performance and to develop their careers. Sr. Support Specialist – Property and Casualty Insurance Mercury Insurance, Clearwater FL (July, 2004 – April, 2007) Key Accomplishments: First point of contact for Customer Service Representatives and Billing Representatives concerning direct payment and Non-Sufficient Funds procedures. Responsible for weekly reports as part of banking reconciliation. Trained new employees on entering and modifying policies with direct payment attached. Translated and created documents in Portuguese as necessary. Handled Portuguese speaking incoming calls. Handled inbound calls with billing and policy inquiries for multiple states in multiple processing systems. Provided superior quality customer care, servicing Portuguese queue as priority.