Michelle G. Ricapito
508 Fern St
West Hartford, CT 06107
Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com
Dietetic Portfolio: Michellericapito.weebly.com
Michelle Guimarães Ricapito
Roles:
Diet Technician
Student Liaison for the
Academy of Nutrition and
Dietetics (2012-2013)
Community Nutrition
Volunteer, Trainer
Translator
Billing Specialist
Claims Adjuster
Bilingual, detail oriented, professional with over five years of experience in customer
service and nutrition.
Education:
University of Connecticut
Storrs, CT
Bachelor of Science in Nutritional Science
Concentration in Didactic Program in Dietetics
August 2010 to May 2013
Dietetic Internship:
Sodexo Dietetic Distance Internship
September 2014-May 2015
Food Service Management: Middletown Public School System
Areas of Expertise:
Internship Concentration in
Management and Leadership
Certified Professional Food
Manager; Customer Service
Food Service
Special Diets and Food Allergies





Performed food ordering, receiving and food cost analysis
Updated inventory and budget
Conducted audit in the schools to ensure food quality and compliance with
policies and procedure of NSLP
Created menus
Promoted wellness and education
Community: Multiple Locations in Connecticut
Technical Proficiencies
Microsoft Excel; Microsoft
Word; Microsoft PowerPoint;
Microsoft Office, Nutribase,
Market Connection, Gerimenu,
Healthtouch, Blackboard Learn,
Next Gen, Phoenix and IBM
Mainframe
Languages:
Fluent with Portuguese
Fluent with English
Intermediate with Spanish







Participated in menu planning for schools, Head Start and Meals on Wheels
Modified menus for Meals on Wheels for different diets offered
Created multiple handouts for education
Participated in the CACFP training and participated in classroom audits
Participated in counseling at WIC both in English and Portuguese
Conducted a supermarket tour through Cooking Matters at the Store
Performed cooking demos
Clinical: UConn Health Center, Farmington CT






Screened new patients
Interviewed patients and family members and provided nutrition assessment
Provided patient with nutritional education
Developed care plans for patients
Documented and consulted using nutrition care plan
Demonstrated high level of competency as staff relief including ICU
Long Term Care: Manchester Manor, Manchester CT



Completed MDS and care plan assignment
Provided nutrition assessment and developed care plan for residents
Participated in family meetings and circle of care meetings for those residents
who had a significant change in weights
Michelle G. Ricapito
508 Fern St
West Hartford, CT 06107
Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com
Dietetic Portfolio: Michellericapito.weebly.com
Volunteer Experience:
Independent Elective Rotation: Bordeaux Nutrition LLC, Newington CT
Educator for “Healthy Foods
Initiative” in the Hartford Public
School System



Conducted interview with clients and provided medical nutrition therapy
Participated in interviews with clients dealing with eating disorders
Participated in billing and reimbursement
Awards:
Sodexo Cares Award
K&M Connelly Sisters
Scholarship
Job History
Diet Technician
Hospital
Sodexo at Univ. of Connecticut Health Center
October 2013 to July2014
Fast Track Claims Adjuster
Property and Casualty Ins.
Hartford Insurance Group, Tampa FL
April 2007 to February 2009
Sr. Support Specialist
Property and Casualty Ins.
Mercury Insurance, Clearwater, FL
June 2004 to April 2007
Professional Summary:

Diet Technician: (October 2013-July2014): Assist patients and their families
with managing the nutrition care process over the phone and in person. Maintain
and implement precise record keeping of patients’ special diets, allergies and diet
orders for all wings of the hospital including psychiatric ward and NICU. Prepare
infant formulas and liquid protein as well as growth charts for NICU. Handle food
and equipment according to safety and sanitation procedures. Inspect trays and
assist in setting up trays for meals in the tray line. Interpret phone calls both in
Portuguese and Spanish. Assisted, in person, a Brazilian patient by translating her
menus, and taking room service orders. Trained a new employee in policies,
procedures and job flow.

Community Nutrition Volunteer (May 2012-2014): “Healthy Foods
Initiative” in the Hartford Public Schools. Assisted with choosing recipes
appropriate for children between the ages of 3-12 and assisted with the
production of recipe cards. Responsible for teaching kids the importance of good
nutrition along with teaching them how to cook. Educated kids on “My Plate”.

Fast Track Claims Adjuster: Ensured proper interpretation of the insurance
contract and accurate application of the exposures of the claim to fulfill
contractual obligations to the policyholder. Ensured proper investigation of all
exposures and/or perils in the determination of cause, scope, and extent of
damage and/or the determination of liability and extent of damages.

Sr. Support Specialist: Performed account reconciliation for multiple states.
Balanced company’s daily reports with electronic funds transfers and nonsufficient funds charges.

Bilingual in English and Portuguese (Brazilian): Experience in translating
spoken passages from one language into another, providing consecutive
translation from Brazilian Portuguese to English and vice versa. Can read and
rewrite materials from Brazilian Portuguese to English and vice versa, following
established word meanings, sentence structure, grammar, and punctuation.
Experience: Diet Technician
Michelle G. Ricapito
508 Fern St
West Hartford, CT 06107
Phone: 727/871-2783 Email: MichelleRicapito@Hotmail.com
Dietetic Portfolio: Michellericapito.weebly.com
Sodexo at University of Connecticut Health Center (October 2013-July2014)
Key Accomplishments:














Assisted patients and their families to manage the nutrition care process over the phone and in person.
Responsible for answering room service calls from patients and for taking their food orders in accordance with
their diet.
Maintained and implemented precise record keeping of patients’ special diets, allergies and diet orders for all
wings of the University of Connecticut Health Center hospital including psychiatric ward and NICU.
Prepared infant formulas and liquid protein as well as growth charts for NICU. Proficient in reading NICU infant
charts. Capable of calculating formulas based on chart data.
Handled food and food service equipment according to safety and sanitation procedures.
Assisted in setting up trays for meals in the tray line as well as in preparing drinks and supplements to the
correct thickness. Prepared foods such as cold sandwiches and salads.
Helped inspect trays in tray line for accuracy and assurance of patient’s safety, especially for those on special
diets and those with allergies. Monitored food quality and acceptance.
Knowledgeable of tube feeding products and their delivery to patient rooms.
Interpreted room service phone calls in both Portuguese and Spanish.
Assisted Brazilian patient, in person, by translating menus and taking room service orders. In addition,
translated gestational diabetes education from dietitian to the patient and helped the food service manager by
translating a meal round survey.
Trained new employee with policies, procedures and job flow.
Called upon to cover for NICU diet technician.
Acted as ambassador between Sodexo and patients. Conducted food service surveys with patients; Explained to
patients Sodexo room service services.
Entered menus for patients unable to participate in room service.
Fast Track Claim Processor-Property & Casualty Insurance
The Hartford Insurance Group, Tampa FL (April 2007-February 2009)
Key Accomplishments:




Responsible for conducting detailed investigations, negotiating and resolving claims for multiple states.
Excellent customer service skills; prompt call backs to insured and claimants. At all times, made sure that
insured and claimant acknowledged clear explanation of claim procedure.
Took on leadership role by helping to coach new employees on how to navigate our systems and help with
questions regarding claims procedures.
Displayed exceptional teamwork by taking ownership of peer’s claims as needed and working well as a
group. Coached, trained, provided feedback, and recommended training and development. Inspired and
motivated new claim handlers to achieve greater performance and to develop their careers.
Sr. Support Specialist – Property and Casualty Insurance
Mercury Insurance, Clearwater FL (July, 2004 – April, 2007)
Key Accomplishments:



First point of contact for Customer Service Representatives and Billing Representatives concerning direct
payment and Non-Sufficient Funds procedures. Responsible for weekly reports as part of banking reconciliation.
Trained new employees on entering and modifying policies with direct payment attached.
Translated and created documents in Portuguese as necessary. Handled Portuguese speaking incoming calls.
Handled inbound calls with billing and policy inquiries for multiple states in multiple processing systems.
Provided superior quality customer care, servicing Portuguese queue as priority.