COMMUNITY SERVICES WORKER
Course Length: 48 weeks
OBJECTIVE
The Objective of the Community Services Worker program is to equip students with the professional skills and competence in a variety of
areas. The varied aspects of the profession offered in the program maximize career opportunities for graduates upon completion of their
study. Graduates may be employed to work as Community Service Workers in federal, provincial, municipal and private social service
agencies, including but not limited to group homes, youth hostels, rehabilitation facilities, agencies, family and individual counselling
agencies, social service departments, addiction recovery homes, schools, community health centre’s and residential treatment centre’s.
IS 101
SYSTEM AND COMPUTER FUNDAMENTALS
1 WEEK
This course provides an introduction to the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager;
word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing
College.
CS140
COMMUNITY SERVICES IN CANADA
2 WEEKS
In this course, students will be introduced to Social Welfare from a Canadian perspective. Students will cover topics that include a Program
overview, the service delivery system and meeting the needs of Canadians through programs and services and will have the opportunity to review
practice issues.
CS135
EFFECTIVE TEAM WORK
3 WEEKS
In this course, students will look at the skills that are needed to work effectively in teams. They will discuss different types of teams and the roles of
team members. Students will also look at group problem solving and decision-making. A team exercise will provide a practice opportunity. The role
of a nurturing positive person and mentor/coach will also be topics of conversation.
CS165
RESEARCH YOUR LOCAL COMMUNITY
2 WEEKS
In this course, students will research and understand the profile of the local community. Students will look at local history, geography,
transportation, population characteristics, and employment, housing, education, and health and welfare resources. Community visits will allow the
student to identify resources and possible employment locations under supervision.
EN101
ENGLISH AND COMMUNICATION SKILLS
2 WEEKS
In this course, students will learn a practical approach to writing and editing letters, memos, and reports. Students will see sample letters that are
both models of good writing and examples of areas for improvement. Oral presentation skills supplemented with visual and graphic aids are also
covered.
PD 200 CAREER DEVELOPMENT AND CLIENT SERVICES
1 WEEK
This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best
practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer
complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course
deals with the development of the student’s career path, including job search skills.
CS126/CS 127 SOCIOLOGY & CRIMINOLOGY
4 WEEKS
In the Sociology course, students will understand how our society and the groups to which we belong influence us. Students will learn how groups
locally or in some far off part of the world allow us to gain insights into our own selves. In Criminology, students will learn concepts of crime, law
and criminology; Theories of the Causes of Crime, and Crime Typologies.
IS120
WORD PROCESSING FUNDAMENTALS
2 WEEKS
This course presents and explores the features of Microsoft Word. Emphasis will be placed on keyboarding skills in the section. Various documents
are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools.
CS125
POPULATION AT RISK
3 WEEKS
In this course, students will learn about High Risk Populations in Canadian society. They will look at programs for these specific target groups in a
counselling context. Primary focus is on Canada’s welfare system and at risk populations in respect to the welfare system.
________________________________________________________________________________________________________
The college reserves the right to modify course content and/or software applications used during training to better meet the
demands of the industry
Revised August 2010
(613) 742-8099
www.herzing.edu/ottawa
CS120
INTRODUCTION TO PSYCHOLOGY
3 WEEKS
This course will introduce students to the World of Psychology. Students will be presented topics such as Biology and Behaviour, Learning, Memory,
Development, Personality Theory and Assessment, Psychological Disorders, Therapies and Social Psychology. Under the heading, Social Psychology
students will learn about social perception, attraction, conformity, obedience, and compliance as well as group influence.
CS155 INTRODUCTION TO MENTAL HEALTH
3 WEEKS
In this course students will look at mental health and mental disorders, psychological disorders and therapies. Topics will include: What is normal,
abnormal, anxiety disorders, somatoform and dissociative disorders, schizophrenia and mood disorders. Therapies such as insight therapies,
behaviour therapy, cognitive therapies and biological therapies will be learned.
CS115
THE CANADIAN FAMILY DYNAMIC
3 WEEKS
In this course, students will focus on themes of cultural diversity in contemporary Canadian society within a world perspective. Students will
understand the dynamic structure and definition of the institution of the family and family issues. Students will be given the tools for an ongoing
process of observation, understanding and analysis of marital and family relationships and organizations.
CS200
LIFE-SPAN PSYCHOLOGY AND DEVELOPMENT
3 WEEKS
In this section, students will study human development from infancy, childhood, adolescence, early, middle and late adulthood; and the end of life.
Students will look at development from a Canadian perspective and the distinctiveness that being Canadian has on our development.
CS105
INTRODUCTION TO ADDICTIONS
3 WEEKS
In this course, students will look at addictions in today’s world. Legal and illegal drugs and their use present a social paradox, combining the
potential for good and for bad. As a society and as individuals we can be the beneficiaries of drugs or their victims. Students will look at various
drugs and their effects on individuals and society.
CS110
PROFESSIONAL SKILLS FOR THE SERVICE WORKER
3 WEEKS
In this course, students will learn the skills necessary for dealing with clients and co-workers. Students will learn a variety of tips and techniques,
which they will develop through role-play in the classroom. Customer service skills and interpersonal skills will be developed which will aid the
student in the workplace environment.
CS130
COUNSELLING
3 WEEKS
In this course, students will look at interviewing strategies in counseling from a Canadian perspective. Students will be introduced to basic
concepts and models to help learners understand the theory and reasoning behind the use of counseling skills. Students will see realistic examples
that illustrate concepts in action and will learn about counselling within a culturally diverse setting. Students will also participate in challenging
exercises that promote skill development, conceptual understanding and self-awareness. Also covered are the Canadian Counselling Association
and the Canadian Association of Social workers code of ethics.
CS150
INTERVIEWING TECHNIQUES
1 WEEK
This course will teach students to develop knowledge, skills and attitudes for effective interviewing. Students will be introduced to basic concepts
and models to help learners understand the theory and reasoning behind the use of skills. Students will be provided a range of realistic examples
that illustrate concepts in action.
WE 300 INTERNSHIP
6 WEEKS
The internship component of the program is the practical application of a student’s knowledge and skills in a work environment. The setting shall
be directly related to the student’s program of study. The internship requires full-time day attendance working in the field. The duration of the
internship is six weeks, during which the student must satisfactorily complete a minimum of 225 hours of work experience. Prerequisite: All courses
in the program.
FEATURES OF THE COMMUNITY SERVICES WORKER PROGRAM CERTIFICATE COURSES
MS 100 FIRST AID AND CPR
 This 2-day course is designed to bring students to the St. John's Ambulance Standard Level First Aid and Level A CPR.
NON-VIOLENT CRISIS INTERVENTION CERTIFICATE
 Crisis Prevention Institute, Inc (CPI) mandatory to work in hostels
A.S.I.S.T. CERTIFICATE
 Living Works Education (Applied Suicide Intervention Skills Training)
ELDER ABUSE PREVENTION TRAINING CERTIFICATE
 The Ontario Network for the Prevention of Elder Abuse
2 DAYS
2 DAYS
2 DAYS
4 HOURS
________________________________________________________________________________________________________
The college reserves the right to modify course content and/or software applications used during training to better meet the
demands of the industry
Revised August 2010
(613) 742-8099
www.herzing.edu/ottawa