Certificate II
in
Retail
Learning and Assessment Material
SIRXICT001A
OPERATE RETAIL TECHNOLOGY
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page i of 23
Contents
Identifying equipment …………………………………………………………….3
Some common types of retail equipment ……………………………………...4
Maintaining retail equipment …………………………………………………….5
What is maintenance?……………………………………………………………5
Preventative maintenance ………………………………………………………6
Corrective maintenance …………………………………………………………8
Maintenance schedules ………………………………………………………….9
Can you spot the mistakes? …………………………………………………….9
Know your keyboard …………………………………………………………..10
What are you aiming for? ………………………………………………………11
How do you count ‘words’ in typing? ………………………………………….11
How do you measure accuracy?………………………………………………11
How do you measure speed (if you want to)? ……………………………….12
How are you going to learn to type? ………………………………………….12
Gathering and entering data …………………………………………………..14
TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS ………..16
Assessment task ………………………………………………………………..17
ASSESSMENT MODE A - Oral questioning …………………………………18
ASSESSMENT MODE B - Skills observation checklist ……………………19
Participant survey of materials ………………………………………………..22
Suggested Answers …………………………………………………………….23
 Hinson Institute of Training
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page ii of 23
SIRXICT001A
OPERATE RETAIL TECHNOLOGY
Element of competency:
1. Maintain retail equipment
2. Apply keyboard skills
3. Operate data entry equipment
Identifying equipment
Before you can understand how to maintain retail equipment, you need to
know about the different types used in retail stores, and know what each piece
of equipment is used for.
Retail equipment may include:

Point of sales terminals

Electronic bar coding equipment for price labelling and stocktaking

Portable data entry

Printers

Electronic ordering equipment

Wrapping and packing equipment such as shrink wrapping

Equipment for carrying or moving merchandise

Equipment for storage of merchandise including refrigerators

Weighing machines

Thermometers

Dye tag removers

Trolley return equipment

Computers

Scanners

Numerical keyboard equipment including calculators
Because retail equipment supports the service and sales activities that take
place in your retail store, it is important that you are familiar with the function
and operation of the equipment that you use. Knowing how to maintain
equipment and knowing what to do when equipment is faulty will ensure that
correct procedures are applied when repairs are needed.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 3 of 23
Some common types of retail equipment
The basic cash register
This is a fairly basic cash register, often seen in smaller retail stores. All the
cash, cheques, EFT vouchers are kept safely inside the drawer. The cash
register also keeps track of the daily sales value and provides basic receipts.
EFT Equipment
This is an example of an Electronic Funds Transfer at Point of Sale (EFTPOS)
terminal. This particular unit has the card reader and the customer input panel
integrated into 1 unit. These units are often seen in supermarkets.
Bar Code scanner
This smaller hand held version reads the bar code of products and “scans” the
price based on what is stored in the retail store computer system and adds the
item to the total of the docket. Supermarkets generally use a larger flat plate
glass version that reads the bar code as the item is passed over the
equipment.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 4 of 23
Scales
Scales are more commonly found in fresh produce stores and delicatessens.
They may also be found in confectionary departments.
They are used to calculate the price of an item based on its weight. All States
and Territories have specific regulations relating to the use of scales.
Most scales are pre-programmed with the different types of merchandise
weighed in the store and will calculate the total price based on weight for you.
The above examples are but a small sample of the entire range of retail
equipment used across the whole industry – there is far too much to include in
this unit.
Maintaining retail equipment
You should already know that it's very important to understand how the
equipment in your retail store works, and what it is used for. It's great to have
that knowledge… but would you know what to do when the equipment is
faulty?
Most stores have a process that they follow when equipment is faulty, as well
as a maintenance program that ensures their equipment is serviced regularly
and kept in good working order.
What is maintenance?
The term maintenance includes many different types of tasks. However, all
maintenance is classified as either preventive or corrective. In this section we
will discuss the elements and implications of preventive and corrective
maintenance. The intent of this section is to provide you with a sense of the
importance of your role in keeping your equipment operating smoothly and
safely.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 5 of 23
Preventative maintenance
Of the two main classes of maintenance work, the most important, which
accounts for most of the maintenance work you do, is preventive
maintenance.
Preventive maintenance consists mainly of the regular lubrication, inspection,
and cleaning of your equipment. The purpose of preventive maintenance is to
prevent malfunctions before they appear and discover existing malfunctions
before they become critical.
Preventive maintenance is based on the well-known principle that an ounce of
prevention-in the form of adequate routine maintenance-is worth a pound of
cure-in the form of emergency repair, replacement, and overhaul.
Preventive maintenance is neither dramatic nor exciting. While the need for
routine lubrication is obvious, you may envision your supervisor as being a
little obsessive when it comes to equipment cleanliness and inspection.
You may think time spent cleaning and inspecting components that have
always been in good shape to be a waste. However, you will realize this time
has been well spent when you consider the impact that an undiscovered
hydraulic leak or a missing retainer clip could have in the midst of operating
the equipment.
These situations represent major casualties just waiting to happen with
serious and sometimes fatal consequences. By taking a little time and trouble
to do routine preventive maintenance now, you can save yourself a lot of work
later by heading off breakdowns and time-consuming emergency repair jobs.
Manufacturer’s equipment manuals are invaluable. They provide a step-bystep guide for performing a specific maintenance action.
Manuals prescribe the minimum required preventive maintenance for a given
piece of equipment. They cover all lubrication, some inspections, and some
cleaning. Anyone with a little training can perform maintenance from a
Manual.
However, a manual will not tell you to inspect mechanical linkages for cracks
or missing retainer clips while you lubricate each of its pivot points. It will not
instruct you to determine the cause of a fresh puddle of hydraulic fluid on the
floor under a piece of machinery and initiate steps to have it repaired.
As you become more knowledgeable in equipment maintenance, you will
develop an appreciation for the importance of these unstated commonsense
preventive maintenance practices.
As stated earlier, manuals cover all minimum lubrication requirements.
However, you or your supervisor may determine that it is necessary to
lubricate certain mechanisms more frequently during very heavy operational
conditions. This is acceptable and shows that you possess a good
understanding of the actual purpose of maintenance-to keep the system
operational!
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 6 of 23
Inspections required by manuals normally consist of checks that verify fluid
levels in hydraulic and gearbox reservoirs and mechanical adjustments and
clearances. The term inspection may also be applied to manual-directed
equipment operational checks, electrical continuity checks, and equipment
order checks.
A good example of cleaning maintenance is the removal of lubricants from the
equipment before use and the removal of residue after use.
Other cleaning maintenance covered by manuals includes the cleaning of
electrical contacts and the removal of excess grease from around grease
fittings after they have been lubricated.
The general cleanliness of your equipment is also an important factor. Dirt
and dried hydraulic fluid on machinery make it less likely that you will notice a
fresh leak or damaged component. It is also much more pleasant to work on
clean equipment.
In addition to guided preventive maintenance, you have the system
maintenance manuals. These manuals contain detailed descriptions of the
operation and care of the systems. You should be intimately familiar with
these manuals. They include all the clearances and tolerances for the
mechanical systems of the equipment as well as detailed procedures for
component replacement. Manuals do not require the verification of the
majority of these adjustments and clearances.
Over the years, mechanical equipment wears and mechanical adjustments
slip. For this reason it is a good practice to review system maintenance
manuals to identify these adjustments and clearances. Routinely including the
verification of some of these adjustments in your preventive maintenance
schedule will serve to extend your knowledge of the operation of the system
while helping to ensure its reliability.
These adjustments also make good topics for professional training.
Mechanical adjustments are covered in more detail later in this chapter.
Further discussion on maintenance manuals is also covered later in this
chapter.
NOTE: Be sure to consult with your supervisor before attempting to
correct any equipment misalignments.
Let's tie all these ideas together as we close out this section on preventive
maintenance. As a maintenance person you have two good tools available to
help you keep your equipment operating at peak performance- system
maintenance manuals, and common sense.
SOP’s form the foundation of preventive maintenance by providing minimum
maintenance standards. System maintenance manuals provide additional indepth system operation and maintenance information.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 7 of 23
Effective preventive maintenance requires a high level of technical knowledge
mixed with some good old-fashioned common sense. You can do the
minimum required maintenance and be within the letter of the law, but still
have the least reliable equipment and be known as a poor maintenance
person. You may believe that you are a maintenance person because you can
complete the SOP’s assigned to you. However, if the extent of your
maintenance expertise encompasses only the requirements of your systems
SOP’s, then you are really only a maintenance person's helper. A
maintenance person has, or is continually working on, an in-depth
understanding of the system. When you invest that little extra time on the
equipment while performing routine lubrication, you can take a good look at
the equipment to make sure all is in order. You will see in the next section
how preventive maintenance is the foundation of corrective maintenance.
Corrective maintenance
Corrective maintenance involves the repair or replacement of components
that have been identified as worn, defective, or broken. In the course of
routine preventive maintenance, you will discover components that require
repair.
This is the ideal situation-find the casualty and repair it before it affects the
operation of your organisation.
Occasionally, however, in spite of the best preventive maintenance,
equipment will unexpectedly malfunction or breakdown altogether during an
operation. You must acknowledge this eventuality and be ready to deal with it
when it occurs. Remember, a comprehensive preventive maintenance
program will keep these occurrences to a minimum.
The more you know about how your equipment works the better you will be at
troubleshooting and repair. Experience is a great teacher, but you cannot wait
until your equipment breaks down during production to find out how to repair
it.
This is where the knowledge and habits you developed in performing
preventive maintenance really pay off. The maintenance person who has
studied and understands the details of how the system works will have a head
start in detecting the cause of any malfunction.
This is especially true of electronic control circuit casualties. Casualty
diagnosis is the heart of the corrective maintenance problem. Once the
casualty has been accurately diagnosed, component replacement is normally
a simple task.
If you routinely experience casualties in your system during production,
especially mechanical and hydraulic casualties, you need to take a serious
look at your preventive maintenance habits. Constant test operation and
inspection of your equipment is the only sure way to detect problems before
they can get serious enough to put you out of action.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 8 of 23
Maintenance schedules
Equipment breakdowns can cause a lot of problems in the store - not only for
staff, but also for customers. Customers will not be impressed when the sales
assistant tells them the EFTPOS machine is "playing up" and the sale can’t be
processed unless they could pay in cash! Perhaps if the staff were
maintaining their equipment properly, this situation can be avoided.
Because equipment maintenance procedures can vary greatly from store to
store, it would be best to familiarise yourself with the procedures followed in
the store where you work. However, it is often the case that a formal
equipment maintenance program is not in place, so you might find that a
schedule is really helpful.
Can you spot the mistakes?
Spotting mistakes in writing or typing is called proofreading. Whenever you
type you should proofread your work. When you are proofreading, you should:

Think about what the text means

Check for grammatical errors

Check for spelling errors

Check for punctuation errors

Check for inconsistencies in style and layout

Check for keying errors.
There are many different types of keying errors. Some common ones you
should look for include:

Lower case instead of upper case

Upper case instead of lower case

Leaving out letters

Leaving out words

Transposed letters (for example ‘hte’ instead of ‘the’)

Transposed words

Leaving out spaces

Leaving out punctuation

Repeated text.
If you are using a typewriter you should proofread your work before you
remove it from the machine. After you have removed your work it is very
difficult to line it up again to correct mistakes.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 9 of 23
If you are using a computer, read your text on the screen before you print.
After you have printed, you should also check the printed copy for errors that
you may have missed.
Word processing packages usually have a spell check function which can
check through your document to find words that are wrongly spelt. Some spell
checks will even let you know if there is a repeated word.
However, it is still important to proofread. A spell check will not tell you if a
word is left out or if words are in the wrong order. Also, it will not pick up
mistakes like ‘form’ instead of ‘from’ or ‘off’ instead of ‘of’ or ‘there’ instead of
‘their’.
Know your keyboard
Find the keys listed below on your keyboard. If you don’t know what they do,
try them out, ask someone or look up a reference manual.

Three rows of alphabet keys

One row of numeric keys

Calculator style numeric keys (on the right-hand side of your keyboard
if you have them)

Spacebar

Return/enter key

Shift keys

Caps/shift lock

Backspace/delete backwards key to change between insert mode and
overwrite mode

Cursor control keys (up, down, left, right) – the cursor is the blinking
mark that shows you where you are on the screen.
Note that the last two types of keys (insert/overwrite and cursor control keys)
are only on computer keyboards and not on common typewriters.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 10 of 23
What are you aiming for?
To complete this learning guide you should be aiming to:

Type with all ten fingers correctly placed on the keyboard

Type with 95% accuracy (how to measure accuracy is explained below)

Proofread your own work.
Speed is not important for this learning guide, but if you would like to know
your typing speed (just out of curiosity) then how to measure your speed is
described below.
How do you count ‘words’ in typing?
Different words are different lengths. Some words only have one or two letters
and others might have fifteen. So when someone says they can type at 20
words per minute, which words were they typing?
When you are calculating your keyboarding speed or accuracy you do the
calculations based on standard typing words. A standard ‘word’ is five
keystrokes (keystrokes include letters, numbers, punctuation, symbols or
spaces).
You don’t count the actual number of words you typed. You count the number
of keystrokes and divide by five to get the number of standard words.
How do you measure accuracy?
When you calculate accuracy your calculation is based on standard typing
words not real words. To calculate your accuracy:

Calculate the number of standard typing words in the passage (count
the number of keystrokes and divide by five)

Proofread the passage and circle all the mistakes

Count up the number of mistakes
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 11 of 23
How do you measure speed (if you want to)?
Speed is also calculated based on standard typing words. To calculate your
speed, you need some way of timing yourself while you type. This could be
any of the following:

Have a friend time you with a stop watch

Use an alarm clock or a timer with a bell (eg, an oven timer)

Make a speed tape using a tape recorder and an audio cassette – put
the tape on to record, say ‘start.’ Let the tape run an appropriate time
(eg, 1, 2 or 5 minutes), and then say ‘stop’.
To calculate your speed you need to:

Calculate the number of standard typing words in the passage (count
the number of keystrokes and divide by five)

Time yourself typing the passage using one of the methods above

Divide the number of words by the number of minutes it took you to
type them.
For example, if you typed 100 words in four minutes your speed would be 25
words per minute.
How are you going to learn to type?
How you get to what you are aiming for is up to you. This learning guide
recommends some resources, but other resources may be just as good to
help you reach your goal of ten finger typing with 95% accuracy.
You may use computer software packages to help you learn to type. If you
choose this option you will need to buy the software and load it onto your
computer. The advantage of computer typing programs is that they generally
tell you your speed and accuracy after each exercise so you can check if you
are achieving the 95% accuracy you need. Typing programs for the computer
include:

Typequick

Touch

Mavis Beacon Typing Tutor.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 12 of 23
Instead of (or as well as) a software package you can use a book to learn to
type. If you don’t want to buy a book you can borrow one from a library. Using
a book lets you work on either a typewriter or a computer (if you are using a
computer you will need to do your keyboarding in a word-processing
package). The advantage of this is you can print out what you have typed to
keep a record of your progress. However, you will have to calculate your
accuracy for yourself (and your speed, if you want to know it).
Books you might use include:

Pitman 10 hour typing program

Coleman, Julie et al. 1994, KDP Keyboard and Document Production,
2nd edn., Thomas Nelson, Melbourne.

Lehman, G.R. and Williams, P.A. 1991, Keyboarding Technology,
McGraw-Hill, Australia.
You should aim to practise for half an hour a day or half an hour twice a day. If
you leave too much time between practice sessions you will forget what you
have learnt. On the other hand, if you try to cram a lot of practise into one day
you will probably get tired and you won’t learn so well.
Although speed is not important you should try to type with all fingers correctly
placed and use a steady even rhythm. Using the proper finger positions will
improve your accuracy. With your fingers correctly placed and a steady
rhythm your speed will improve over time.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 13 of 23
Gathering and entering data
Now that you know more about the computers and applications used in your
workplace, you can start to use them. The first step will be to gather the data you
are going to use.
Before you begin to gather data to input into the computer you will need to be
clear about the difference between data and information. Data is a collection of
facts which can be added, subtracted, compared or sorted. A fact can be almost
anything; the number of items a customer has ordered or even daily average
temperatures etc. Information may include data or the results of processed data.
It also includes text or words, graphics, video images and voice input.
The following are the types of information required in workplaces like yours and
the data that is likely to be needed:
Data required for orders

The name and address of the supplier

An order number so the information can be easily traced

The delivery details, such as delivery location

The quantity and description of the materials

Information that forms the basis of pricing the materials, such as an
amount per quantity
Data required for invoices

The name and address of the client

The order number supplied by the client

The delivery details

The quantity and description of the product

Information that forms the basis of pricing the product
Data required for stock control
The details of raw materials, such as:

The name of the materials

The amount of the materials that is used each week/month

How long it takes for the materials to be delivered from the date of order

At what point the materials should be re-ordered

What the minimum and maximum stock amount should be for each
product
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 14 of 23
The details of finished goods, such as:

The name of the products

How long it takes to make each product

The amount of the products that are sold each week/month

At what point the product should be re-ordered

What the minimum and maximum stock amount should be for each
product
Date required for client lists

The name and address of the client

The delivery details of the client

The quantity and description of the products previously purchased by the
client

Information on pricing structure for that client

Personal information about the client
All of this data can form the basis of your orders, invoices, stock control plans and
client lists. In your workplace there may be other specific needs; this will depend
on the type and quantity of work your company produces.
You also need to ensure that all data entered is entered accurately. No-one
wants a customer telephoning ahead to find out if an item is in stock and then
arriving at the store only to find that the data system said there was stock when
there wasn’t due to data entry being inaccurate.
If you should find yourself in this situation, see the guide on handling
customer complaints!
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 15 of 23
SIRXICT001A
OPERATE RETAIL TECHNOLOGY
TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS
The Trainee will be required to demonstrate competence on the job, in
practical demonstration; observation, question/answer and role-play
situations, incorporating verbal questions and written work, including
completing workplace forms, either to the RTO Trainer or Supervisor, under
the guidance of the RTO Trainer.
Element of competency:
1. Maintain retail equipment
2. Apply keyboard skills
3. Operate data entry equipment
1.
Why do you need to be familiar with the equipment that you will use?
2. What are the 2 classes of maintenance?
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 16 of 23
3.
How do you measure keystroke accuracy?
4.
What is the difference between data and information?
Assessment task
Your workplace assessor will observe your performance as you demonstrate
your ability to:

Maintain retail equipment

Apply keyboard skills

Operate data entry equipment
You will have access to all normal workplace policies, procedures and work
instructions during this assessment.
Provide your assessor with copies of any documents used for this task
(Where appropriate).
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 17 of 23
ASSESSMENT MODE A - Oral questioning
Trainee name:
Name of Workplace:
RTO Trainer name:
Unit/s of competency:
SIRXICT001A
Unit Name:
OPERATE RETAIL TECHNOLOGY
Date of training/
assessment visit:
Instructions: In addition to written answers provided above, the trainee is required to
provide verbal answers to the following questions that will be asked by the RTO Trainer.
Read the questions prior to the Trainer’s visit, and be prepared to answer them, obtaining
help where necessary.
Yes
No
1. Why do you need to be familiar with the equipment that you will use?


2. What are the 2 classes of maintenance?


3. How do you measure keystroke accuracy?


4. What is the difference between data and information?


5. What is your stores maintenance program?


6. How do you operate price marking equipment?


Did the trainee satisfactorily answer the following questions:
The trainee’s underpinning knowledge was:
Satisfactory 
Not Satisfactory 
Notes/comments :
Question 1:
Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
RTO Trainer signature:
Trainee signature:
Date of assessment:
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 18 of 23
ASSESSMENT MODE B - Skills observation checklist
Trainee name:
Name of workplace:
RTO Trainer name:
Unit/s of competency:
SIRXICT001A
Unit Name:
OPERATE RETAIL TECHNOLOGY
Date of training/
assessment visit:
During the demonstration of skills, did the trainee:
Yes
No
N/A
Purpose of equipment used in store/department identified accurately.



Equipment operated according to design specifications and safety
requirements



Equipment faults identified and reported to relevant personnel.



Identify and apply maintenance program for retail equipment according
to store policy and procedures



Operate keyboard using typing techniques within designated speed and
accuracy requirements



Enter and edit information accurately



Enter data using relevant equipment according to store policy and
procedures.



Operate price marking equipment according to manufacturer
instructions and store policy



Enter data accurately and within designated time limits



The trainee’s performance was:
Not Satisfactory

Satisfactory

Feedback to trainee:
-----------------------------------------------------------------------
-----------------------------------------------------------------------
-----------------------------------------------------------------------
Trainee signature:
RTO Trainer signature:
I confirm competence for this unit SIRXICT001A
_________________
(Manager signature)
_________________
(Date)
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 19 of 23
COMPETENCY RECORD - SIRXICT001A
After assessment the assessor, the supervisor and participant should sign the competency record. If competency is not achieved at the first attempt, strategies to
address the performance gaps need to be identified and a time for re-assessment organized.
Assessment Strategies
Assessor Comments
C U R R E N T
C O M P E T E N C I E S
Oral/written questions
 _____________________________________________
Activities
 _____________________________________________
Workplace project
 _____________________________________________
Supervisor/3rd party report
 _____________________________________________
Self-Assessment
 _____________________________________________
Other
 _____________________________________________
Valid
The evidence supplied is:

Sufficient
Authentic

Current


The participant is competent has shown competence in all of the
following elements:
 Maintain retail equipment
 Apply keyboard skills
 Operate data entry equipment
Trainee Signature:
Supervisor Signature:
Trainer Signature
The Trainee is
NOT YET COMPETENT:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _

D A T E
F O R
R E A S S E S S M E N T :
Strategies to address gaps in
trainee performance:
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 20 of 23
_ _ _ _ _ _ _ _ _ _ _
Off-the-Job Training Log
Trainee Name: ____________________________________
Supervisor signature: _________________________________
Company: __________________________________________________________________
Certificate:
 II
 III
 IV
Date: ______/______/200____
in
 Business (Office Admin/Admin)
 Civil Construction
 Extractive Industries
 Food Processing
 Hospitality
 Process Manufacturing
 Retail Operations
 TDT (Road Transport)
 TDT (Warehousing)
 Telecommunications (Call Centres)
 _________________
List below the times allocated to “Off-the-Job” training for:
Date
Activity
code
Duration
Date
Activity
code
Duration
SIRXICT001A – Operate retail technology
Date
Activity
code
Duration
Date
Activity
code
Duration
Activity Code
1.
3.
5.
7.
9.
11.
13.
15.
17.
Read self-paced guides
Met with Workplace Coach
Discussion on phone
Researched store policy and procedures
Researched workplace policies and procedures
Observed other staff member/s operating retail technology
Other research
Staff training
Complete appropriate paperwork relevant to task
SIRXICT001A
Operate retail technology
2. Developed knowledge of use and safety requirements
4. Worked on assessment tasks
6. Discussed assessment tasks
8. Researched legislative requirements
10. Researched industry codes of practice
12. Performance appraisal
14. Read relevant industry publications
16. Talking to the supervisor
18. Other: (specify) __________________________________________
January 2008
Version 1
Page 21 of 23
Participant survey of materials
Unit code: SIRXICT001A
Unit name: Operate retail technology
Date……..……………
Instructions:
Please complete the questionnaire by circling the one number that best describes your answer to each
question. Please read each question carefully. For mailed surveys, place the completed questionnaire in
the enclosed reply paid envelope and post it back within seven days
Q1.
Thinking in general about the material you were given for this unit, how would you
rate it overall?
Circle only one answer
Poor ………………………………………………………………………….…... 1
Fair ……………………………………………………………………………….. 2
Good …………………………………………………………………………..…. 3
Very Good ……………………………………………………………………….. 4
Excellent ...……………………………………………………………………….. 5
Don’t know ……………………………………………………...…………...….. 6
Q2.
How strongly do you agree or disagree with the following statements about the unit
material?
a. The layout of the reading material made it easy to use/read
b. The layout of the assessment material made it easy to use/read
c. The font size of the material was large enough
d. The reading material assisted me to complete the assessment
e. The material was easy to understand
f. The graphics/pictures were useful
g. The graphics/pictures were sufficient in number
h. The graphics/pictures were legible
i. The materials was free from typing errors
j. The material was relevant to my job/workplace
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
5
5
Don’t know
/ NA
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
Circle one answer only for each statement
6
6
6
6
6
6
6
6
6
6
Comments: Please expand on the above points if you rated any of them less than 3
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 22 of 23
Suggested Answers
SIRXICT001A
Operate retail technology
1. Why do you need to be familiar with the equipment that you will use?
Because retail equipment supports the service and sales activities that take place in your
retail store, it is important that you are familiar with the function and operation of the
equipment that you use.
2. What are the 2 classes of maintenance?
The term maintenance includes many different types of tasks. However, all maintenance is
classified as either preventive or corrective.
3. How do you measure keystroke accuracy?
To calculate your accuracy:

Calculate the number of standard typing words in the passage (count the number of
keystrokes and divide by five)

Proofread the passage and circle all the mistakes

Count up the number of mistakes
4. What is the difference between data and information?
Data is a collection of facts which can be added, subtracted, compared or sorted. A fact
can be almost anything; the number of items a customer has ordered or even daily
average temperatures etc. Information may include data or the results of processed data.
It also includes text or words, graphics, video images and voice input.
SIRXICT001A
Operate retail technology
January 2008
Version 1
Page 23 of 23