B U S 2 1 0 : : O R G A N I I Z A T I I O N D Y N A M I I C S & C O M M U N I I C A T I I O N S
C O U R S E O U T L I I N E F A L L T E R M 2 0 0 8
I NSTRUCTOR :
O FFICE :
C AMPUS B OX :
E MAIL :
H OME PAGE :
C LASS S CHEDULE :
T OM R OSENGARTH
B OWMAN 109 B
185 trosenga@bridgewater.edu
www.bridgewater.edu/~trosenga
BUS 201 – MWF @ 9:00 A .
M .
PDP 350 – MWF @ 10:00 A .
M .
BUS 201 – MWF @ 11:00 A .
M .
BUS 210 – MWF @ 1:00 P .
M .
BUS 371 – TR @ 8:00 A .
M .
O FFICE H OURS :
T ELEPHONE :
MWF 2:10 P .
M .
– 3:30 P .
M .
TR 1:30 P .
M .
– 3:00 P .
M .
( OR BY APPOINTMENT )
540-828-5420 (BC)
540-434-1401 (H OME )
The content of this syllabus is a courtesy of Bridgewater College professor Holly C. Ratwani, CPA, MS, MBA.
TEXTS
Kinicki & Kreitner, Organizational Behavior , 3rd edition, Irwin/McGraw-Hill Publishers, 2008
Schultz, Business Scenarios: A Context-Based Approach to Business Communication, Irwin/McGraw-Hill
Publishers, 2006
COURSE DESCRIPTION
Business 210 is designed to provide students with the knowledge of human behavior in organizations, including structures of organizational communications, and the essential role of interpersonal communications throughout the practice of business. Particular emphasis in Business 210 is placed on understanding the specialized written, oral, and electronic expression necessary to develop effective business communication skills.
GRADES AND GRADING POLICY
Final grades will be based on three tests, final exam, presentations, portfolio, and satisfactory completion on Microsoft
Word, Excel, PowerPoint, and Access.
Three Tests
Final Exam
60%
10%
Presentations
Portfolio
Microsoft Office Competency
Final grades will be assigned using a +/- scale as follows:
90 - 100.00% A
10%
20%
Satisfactory Completion
80 - 89.9%
70 - 79.9%
60 - 69.9%
Below 60
B
C
D
F
TESTS
Tests will cover assigned readings and class discussions. Emphasis will be placed on testing your understanding of concepts discussed in class. Test material may appear in the form of multiple choice or short essay questions.
Every effort will be made to hold each test on the date shown in the accompanying course calendar. Students involved in official college activities on the date and time for which a test is scheduled are responsible for arranging to take the test before the date on which it is scheduled.

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
THERE WILL BE NO MAKE-UP TESTS. This will assure: (1) that all students will be treated equally, and (2) that we will be able to go over the test together during the first regular class meeting following the test.
FINAL EXAM
Final exams will be administered according to the official exam schedule. Exam material will be cumulative.
PRESENTATIONS
Each student will be involved in preparing presentations relating to the Business Scenarios text. Groups will be assigned and students will work with other members to prepare their presentation. Peer evaluations will be administered at the end of the semester for students to rate their work and other group members. Further detail will be given as the course progresses. Please see accompanying course calendar for presentation dates.
PORTFOLIO
Each student will be required to maintain a portfolio exhibiting their course progress throughout the semester.
Portfolio work will consist of self-evaluations, and homework assigned from both the Organizational Behavior and
Business Scenarios texts. Students will be required to submit all material in a “ digital binder ” on or before the date shown on the course calendar. No grade can be given for students failing to submit their portfolio on the due date.
MICROSOFT OFFICE COMPETENCY
All students will be required to complete Microsoft office competency projects in word, excel, PowerPoint, and access. A grade of “S”(satisfactory) or “U” (unsatisfactory) will be assigned. Satisfactory completion of all Microsoft
Office projects is a requirement of the course. Each student will be assigned a folder on the J-Drive and save their competency projects to their respective folder.
CLASS PARTICIPATION
Throughout the semester, students will be asked to contribute to the daily topic of discussion. It is my intent that the class be used in a manner to address current issues facing businesses in the area of communication. Homework will be assigned during our review of the Kinicki and Kreitner text and evaluations listed in the syllabus. On occasion, I will collect the assignments as homework. All homework assignments should be typed. In order to receive a grade for your homework, please make sure it conforms to the above requirements.
Attendance is an extremely important part of your college education. Students will be expected to arrive to class on time and be fully prepared for the daily topic of discussion. It is important you take class attendance seriously.
Automatic course failure results in missing more than six class sessions.
HELPFUL STUDY TIPS
Read ahead!
Come to class fully prepared to participate. Try to go through each chapter and complete the assignments before the date shown in the Course Calendar.
Pay special attention to the Key Terms, Chapter Summary, Discussion Questions and Ethical Dilemma sections at the end of each chapter. These areas will tell you what you really need to know and continually expand your knowledge on the area of business ethics.
Ask questions! When you are confused or unsure about something, ask about it. Chances are if you are confused or unsure, many of your classmates will be confused or unsure, as well. So, if you ask questions, you will help others as well as yourself.
Adapted: Courtesy of Professor Holly C. Ratwani.
2 of 8

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
COURSE CALENDAR
Class Meeting
01 Wed. Sept 03
02 Fri. Sept 05
03 Mon. Sept 08
Topic
Introduction and Overview
K INICKI 1 – N EEDED : P EOPLE -C ENTERED M ANAGERS AND W ORKPLACES
Learning Objectives:
1.
Identify at least four of Pfeffer’s people-centered practices, and define the term management
2.
Contrast McGregor’s Theory X and Theory Y assumptions about employees
3.
Explain the managerial significance of Deming’s 85-15 rule, and identify the four principles of total quality management (TQM)
4.
Contrast human and social capital, and identify five measurable outcomes when building human capital
5.
Explain the impact of the positive psychology movement on the field of organizational behavior (OB)
6.
Define the term e-business , and explain at least three practical lessons about effective e-leadership in a virtual organization
B EGIN : “C
URRENT SCENE
”
JOURNAL ARTICLE SUMMARIES (one per Kinicki chapter)
Kinicki 1 (cont’d)
Whether you realize it or not, you are building human capital by going to school, taking classes, attending a training program, reading, or pursuing a program of self-study. The human capital in this case is you! As mentioned in this chapter, Intel is an inspiring leader in building human capital because of its deep commitment to improving the quality of education. The purpose of this exercise is to learn more about human capital; and what one company is actually doing to build it.
Go to www.intel
.com and click on “About Intel” in the upper-right corner and then select the menu item “Intel Innovation in Education.” Browse the various topical areas and make a list of the various ways Intel is helping education and students.
Questions
1.
How many different educational-support programs did you identify? Were you surprised by the extent of Intel’s commitment to education? About how much is it costing Intel?
2.
How would you respond to this statement? “Intel is wasting its money because very few of the affected students will ever work for Intel.”
What evidence of social capital did you find in this search? Explain.
3.
How do we need to improve the nation’s human capital to compete successfully in the global economy and Internet age?
What changes need to be made in the education system to build better human capital?
04 Wed. Sept 10
K INICKI 2
–
O RGANIZATIONAL C ULTURE , S OCIALIZATION , AND M ENTORING
Learning Objectives:
1.
Discuss the layers and functions of organizational culture
2.
Describe the three general types of organizational culture and their associated normative beliefs
3.
Summarize the methods used by organizations to embed their cultures
3 of 8
Adapted: Courtesy of Professor Holly C. Ratwani.

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
05 Fri. Sept 12
4.
Describe the three phases in Feldman’s model of organizational socialization
5.
Discuss the various socialization tactics used to socialize employees
6.
Explain the four types of development networks derived from a developmental network model of mentoring
Kinicki 2
06 Mon. Sept 15
DUE: M ICROSOFT W ORD COMPETENCY PROJECTS
K INICKI 3 – D EVELOPING G LOBAL M ANAGERS
Learning Objectives:
1.
Define ethnocentrism , and explain what Hofstede concluded about applying
American management theories in other countries
2.
Identify and describe the nine cultural dimensions from the GLOBE project
3.
Draw a distinction between individualistic cultures and collectivist cultures
4.
Demonstrate your knowledge of these two distinctions: high-context versus lowcontext cultures and monochromic versus polychromic cultures
5.
Explain what the GLOBE project has taught us about leadership
6.
Identify an OB trouble spot for each stage of the foreign assignment cycle
07 Wed. Sept 17
08 Fri. Sept 19
09 Mon. Sept 22
10 Wed. Sept 24
Kinicki 3
K INICKI 4 – U NDERSTANDING S OCIAL P ERCEPTION AND M ANAGING D IVERSITY
Learning Objectives:
1.
Describe perception in terms of the social information processing model
2.
Identify and briefly explain six managerial implications of social perception
3.
Explain, according to Kelley’s model, how external and internal causal attributions are formulated
4.
Demonstrate your familiarity with demographic tends that are creating an increasingly diverse workforce
5.
Identify the barriers and challenges to managing diversity
6.
Discuss the organizational practices used to mange diversity identified by Ann
Morrison
Kinicki 4

Select a country/geographical region of choice and report on business practices in that particular area http://mhhe.com/business/management/businessaroundtheworld/main.html
K INICKI 5
–
A PPRECIATING I NDIVIDUAL D IFFERENCES : S ELF -C ONCEPT , P ERSONALITY ,
E MOTIONS
Learning Objectives:
1.
Distinguish between self-esteem and self-efficacy
2.
Contrast high and low self-monitoring individuals, and describe resulting problems each many have
3.
Explain the social learning model of self-management
4.
Identify and describe the Big Five personality dimensions, specify which one is correlated most strongly with job performance, and describe the proactive personality
5.
Explain the difference between an internal and external locus of control
6.
Explain the concepts of emotional contagion and emotional labor, and identify the four key components of emotional intelligence
4 of 8
Adapted: Courtesy of Professor Holly C. Ratwani.

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
11 Fri. Sept 26
Kinicki 5
DUE: M ICROSOFT P OWER P OINT COMPETENCY PROJECTS
12 Mon. Sept 29
13 Wed. Oct 01
14 Fri. Oct 03
15 Mon. Oct 06
16 Wed. Oct 08
17 Fri. Oct 10
Test #1 – Kinicki 1-5
K INICKI 6 – MOTIVATION I: N EEDS , J OB D ESIGN , I NTRINSIC M OTIVATION , AND
S ATISFACTION
Learning Objectives:
1.
Discuss the job performance model of motivation
2.
Contrast Maslow’s and McClelland’s need theories
3.
Describe the mechanistic, motivational, biological, and perceptual-motor approaches to job design
4.
Review the four intrinsic rewards underlying intrinsic motivation, and discuss how managers can cultivate intrinsic motivation in others
5.
Discuss the causes and consequences of job satisfaction
Describe the values model of work-family conflict
Kinicki 6
Kinicki 7 – Motivation II: Equity, Expectancy, and Goal Setting
Learning Objectives:
1.
Discuss the role of perceived inequity in employee motivation
2.
Describe the practical lessons derived from equity theory
3.
Explain Vroom’s expectancy theory
4.
Describe the practical implications of expectancy theory
5.
Identify five practical lessons to be learned from goal-setting research
6.
Specify issues that should be addressed before implementing a motivational program
Kinicki 7
K INICKI 8 – I MPROVING P ERFORMANCE WITH F EEDBACK , R EWARDS , AND P OSITIVE
R EINFORCEMENT
Learning Objectives:
1.
Specify the two basic functions on feedback and three sources of feedback
2.
Define upward feedback and 360-degree feedback, and summarize the general tips for giving good feedback
3.
Distinguish between extrinsic and intrinsic rewards, and give a job-related example of each
4.
Summarize the research lessons about pay for performance, and explain why rewards often fail to motivate employees
5.
State Thorndike’s “law of effect” and explain Skinner’s distinction between respondent and operant behavior
6.
Demonstrate your knowledge of positive reinforcement, negative reinforcement, punishment, and extinction, and explain behavior shaping
M ID -T ERM B REAK : O CT 11 14
18 Wed. Oct 15 Kinicki 8
Adapted: Courtesy of Professor Holly C. Ratwani.
5 of 8

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
19 Mon. Oct 20
PDP D AY -T HURSDAY , O CT 16: Visit your advisor!
Friday, Oct 17 – BC Thursday class schedule.
K INICKI 9 – E FFECTIVE G ROUPS AND T EAMWORK
Learning Objectives:
1.
Describe the five stages of Tuckman’s theory of group development
2.
Contrast roles and norms, and specify four reasons why norms are enforced in organizations
3.
Explain how a work group becomes a team, and identify five teamwork competencies
4.
List at least four things managers can do to build trust
5.
Describe self-managed teams and virtual teams
Describe groupthink, and identify at least four types of symptoms
20 Wed. Oct 22
22 Fri. Oct 24
22 Mon. Oct 27
23 Wed. Oct 29
24 Fri. Oct 31
25 Mon. Nov 03
DUE: M ICROSOFT A CCESS COMPETENCY PROJECTS
K INICKI 10 – M AKING D ECISIONS
Learning Objectives:
1.
Compare and contrast the rational model of decision making and Simon’s normative model
2.
Discuss knowledge management and techniques used by companies to increase knowledge sharing
3.
Explain the model of decision-making styles and the stages of the creative process
4.
Summarize the pros and cons of involving groups in the decision-making process
5.
Explain how participative management affects performance
6.
Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making
Kinicki 10
Test #2 – Kinicki 6-10
K INICKI 11 – M ANAGING C ONFLICT AND N EGOTIATING
Learning Objectives:
1.
Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict
2.
Define personality conflicts, and explain how they should be managed
3.
Discuss the role of in-group thinking in intergroup conflict, and explain what can be done to avoid cross-cultural conflict
4.
Explain how managers can program functional conflict, and identify the five conflict-handling styles
5.
Identify and describe at least four alternative dispute resolution (ADR) techniques
6.
Draw a distinction between distributive and integrative negotiation, and explain the concept of added-value negotiation
Kinicki11
K INICKI 12 – C OMMUNICATING IN THE I NTERNET A GE
Learning Objectives:
1.
Describe the perceptual process model of communication
2.
Describe the process, personal, physical, and semantic barriers to effective communication
3.
Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness
6 of 8
Adapted: Courtesy of Professor Holly C. Ratwani.

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
26 Wed. Nov 05
27 Fri. Nov 07
28 Mon. Nov 10
29 Wed. Nov 12
4.
Discuss the primary sources of nonverbal communication
5.
Review the five dominant listening styles and 10 keys to effective listening
6.
Explain the information technology of Internet/intranet/extranet, e-mail, handheld devices, blogs, videoconferencing, and group support systems, and explain the related use of tele-working
Kinicki 12
K INICKI 13 – I NFLUENCE , P OWER , AND P OLITICS : A N O RGANIZATIONAL S URVIVAL K IT
Learning Objectives:
1.
Name five “soft” and four “hard” influence tactics, and summarize Cialdini’s principles of influence and persuasion
2.
Identify and briefly describe French and Raven’s five basis of power
3.
Define the term empowerment , and explain how to make it succeed
4.
Define organizational politics , explain what triggers it, and specify the three levels of political action in organizations
5.
Distinguish between favorable and unfavorable impression management tactics
6.
Explain how to manage organizational politics
Kinicki 13
K INICKI 14 – L EADERSHIP
Learning Objectives:
1.
Review trait theory research, and discuss the takeaways from both the trait and behavioral styles theories of leadership
2.
Explain, according to Fiedler’s contingency model, how leadership style interacts with situational control
3.
Discuss House’s revised path-goal theory and Hersey and Blanchard’s situational leadership theory
4.
Describe the difference between transactional and transformational leadership and discuss how transformational leadership transforms followers and work groups
5.
Explain the leader-member exchange (LMX) model of leadership and the concept of shared leadership
6.
Review the principles of servant-leadership and discuss Level 5 leadership
Kinicki 14
30 Fri. Nov 14
DUE: M ICROSOFT E XCEL COMPETENCY PROJECTS
31 Mon. Nov 17
32 Wed. Nov 19
K INICKI 15 – D ESIGNING E FFECTIVE O RGANIZATIONS
Learning Objectives:
1.
Describe the four characteristics common to all organizations
2.
Explain the difference between closed and open systems, and contrast the military/mechanical, biological, and cognitive systems metaphors for organizations
3.
Describe the four generic organizational effectiveness criteria
4.
Explain what the contingency approach to organization design involves
5.
Discuss Burns and Stalker’s findings regarding mechanistic and organic organizations
6.
Describe new-style and old-style organizations, and list three keys to managing geographically dispersed employees in virtual organizations
Kinicki 15
7 of 8
Adapted: Courtesy of Professor Holly C. Ratwani.

BUS 210: BUSINESS ORGANIZATIONS & COMMUMICATIONS
33 Fri. Nov 21
34 Mon. Nov 24
35 Fri. Dec 01
36 Mon. Dec 03
37 Wed. Dec 05
K INICKI 16 – M ANAGING C HANGE AND O RGANIZATIONAL L EARNING
Learning Objectives:
1.
Discuss the external and internal forces that create the need for organizational change
2.
Describe Lewin’s change model and the systems model of change
3.
Explain Kotter’s eight steps for leading organizational change
4.
Review the 11 reasons employees resist change
5.
Identify alternative strategies for overcoming resistance to change
6.
Discuss the process organizations use to build their learning capabilities
Kinicki 16
Test #3 – Kinicki 11-16
Presentations from Shultz Business Scenarios
Presentations from Shultz Business Scenarios
DUE: Kinicki digital portfolios, including “current scene” article summaries
38
Exam Week: Cumulative Exam [ link: Registrar’s Exam Schedule ]
Adapted: Courtesy of Professor Holly C. Ratwani.
8 of 8