Job Reference Number………………………………… Important Job Application Information Thank you for your interest in NHS Tayside vacancies Please find attached the full job pack: Job Description General Conditions of Service Personal Specification Your Application Form must be completed in full. Please note copies of Curriculum Vitae, Qualifications and Course Certificates will not be accepted at this stage. Please return your completed Application Form to recruitment.tayside@nhs.net (quoting the vacancy reference number in the subject box) or to the postal address given on the General Conditions of Service. All completed applications are held in Human Resources until the closing date. After the closing date a panel will meet to prepare an interview shortlist. Once this decision has been made, all shortlisted applicants will be emailed to invite them to attend for interview. It is important that you check your emails regularly. This process takes approximately 6 weeks. Therefore, if you have not been contacted regarding interview within 6 weeks of the closing date, your application has been unsuccessful and you will receive no further correspondence from Human Resources. ADDITIONAL INFORMATION:Current vacancies may be viewed on-line at www.jobs.scot.nhs.uk Find out more about living and working in Tayside at: www.dundeecity.gov.uk www.angus.gov.uk www.pkc.gov.uk Job Reference Number………………………………… NHS TAYSIDE – AGENDA FOR CHANGE JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title Ward Assistant (Band 2) Department(s)/Locati POA on (Garry/Tummel/Leven) Number of Job 3 Holders MRH 2. JOB PURPOSE To provide routine administration services to the nursing/clinical staff on the ward. Handling of patient funds as directed by the Registered Nurse and in accordance with the policy. The Ward Assistant is an essential part of the ward team, helping to streamline the work of the ward, as required. The Ward Assistant must be able to work using their own initiative and deal effectively with a wide range of administrative duties. Induction Standards & Code of Conduct Your performance must comply with the national “Mandatory Induction Standards for Healthcare Support Workers” 2009; and with the Code of Conduct for Healthcare Support Workers. 3. ORGANISATIONAL POSITION Senior Charge Nurse (SCN) Charge Nurse (CN) Senior Staff Nurse (SSN) This post Job Reference Number………………………………… 4. SCOPE AND RANGE To provide administrative support, basic clinical aid and housekeeping duties for the nursing/clinical staff in one of the following areas within Psychiatry of Old Age, Murray Royal Hospital Garry Tummel Leven Day care Services Responsible for the ordering and storage of office stationery, sundries and clinical stores. Assists with the day-to-day upkeep and maintenance of equipment/facilities as per guidelines, reporting faults and repairs as required. 5. MAIN DUTIES/RESPONSIBILITIES – At the discretion of the Senior Charge Nurse, duties may include: Administration/Clerical Answer the telephone, receive, record and transmit messages accurately. Respond to patients’ enquiries. Ensure confidentiality is maintained, adhering to NHS Tayside policies. Check patients’ valuables with trained staff. Maintain stock levels of supplies to support the smooth running of the area as required – stationery and clinical stores. Assist the Nurse in Charge to acquire cover for shifts at short notice by telephoning the Nurse Bank Office and staff at home. Data entry from manual and computer systems. Duties may include ensuring data is entered in ward database, SSTS and nurse bank system, assisting in the collation of information for audits, using Topas system to check admissions/discharges/patient information for their admission, ensuring adherence to Data Protection legislation and NHS Tayside policies. Using the computer to generate notices, labels and signs, ward documents and letters. Photocopying, faxing and mailing documentation, e.g. printing out and making up educational packs for teaching sessions and ensuring supplies are maintained. Reporting any defects in equipment, furnishings or fittings to the Nurse in Charge and/or Estates Department/Medical Physics. Liaise with and run errands to other departments e.g. cashier, pharmacy, estates, catering, medical records. Deal with patient/client, relatives and visitor queries. Arranging transport for patients, e.g. voluntary drivers, SAS. Prepare nursing documents in advance of patient admissions. Job Reference Number………………………………… Maintaining patients’ casenotes ensuring all relevant documentation is filed appropriately as per standards set by Medical Records and casenote folders kept in a good state of repair. Filing of report forms in the casenotes. Provide assistance in other areas when the Ward Assistant is absent Audit Assist in the collation of information for audits. Health and Safety Work within NHS Tayside policies and procedures to ensure maintenance of safe, secure and hygienic working practices, with regard to self, patients/clients, relatives, colleagues and the general public. Assist with maintaining a safe ward environment and reporting any faults timeously. Professional Ethics Respect individuality, values, cultures and religious diversity of patients and staff and contribute to the provision of a service to meet these needs. Maintain confidentiality of staff and patient information as per NHS Tayside Guidelines. Personal Development Participate in appraisal and contribute to the development of an appropriate personal development plan. Attend mandatory training sessions, e.g. Fire Lectures, Moving and Handling update. General Ward/Housekeeping Making of unoccupied beds when necessary. Prepare bed area in preparation of patient admissions Participate in allocated daily/weekly cleaning and cleaning of unoccupied beds/bed spaces. Assist with the preparation and serving of drinks and snacks for patients and relatives when necessary. Distribution and collection of patient menu cards. Maintain tidiness of cupboards within clinical area. Clinical Governance, Quality and Standards Comply and ensure staff compliance with all relevant NHS Tayside and local policies and procedures including those relating to Health & Safety, Risk Management, Confidentiality of Information, Infection Control, Safe and Job Reference Number………………………………… Secure Handling of Medicines, Moving and Handling, Lone Working Policy and Fire Orders. Work within Clinical Governance Guidelines. Exercise good personal time management. Accurately recording sickness and annual leave and advising nursing staff as appropriate. 6. COMMUNICATIONS AND RELATIONSHIP Effective use of verbal, non-verbal, electronic and written communication Effective telephone and customer care skills Communicate with multi-disciplinary team Use empathy and understanding when dealing with distressed/anxious patients, carers and relatives. 7. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Basic computer and word processing skills Organisation/administration skills Willingness to work towards ECDL (European Computer Driving Licence) Risk assessment and infection control training Violence and aggression training Effective communication skills Ability to work with people and as part of a multi-disciplinary team Ability to carry out assigned tasks effectively in a busy environment Knowledge of Tayside policies, procedures and practices which are associated with the job Awareness of data protection legislation 8. SYSTEMS AND EQUIPMENT Moving and Handling Move and store patient records and documentation Move and store boxes of supplies and provisions Information Technology Computer programmes, e.g. TOPAS, SSTS Utilise phone and pager systems Enter data on manual or electronic systems FAX Photocopier Job Reference Number………………………………… Near Patient Contact Obtaining personal details for administration purposes Serving meals and drinks (occasionally) Cleaning, making and changing trolleys/beds/linen (occasionally) Responsibility For Records Management All records created in the course of the business of NHS Tayside are corporate records and are public records under the terms of the Public Records (Scotland) Act 1937. This includes email messages and other electronic records. It is your responsibility to ensure that you keep appropriate records of your work in NHS Tayside and manage those records in keeping with the NHS Tayside Records Management Policy and with any guidance produced by NHS Tayside specific to your employment. 9. PHYSICAL DEMANDS OF THE JOB Physical Skills: Skills to safely manoeuvre wheelchairs, trolleys, beds and other equipment Physical Demands: Lifting and manoeuvring boxes of stores/provisions Carrying patient records Entering electronic or written data Sitting at VDU computer station Walking or standing most of the shift Pushing meal trolleys Mental Demands: Concentration required whilst undertaking administrative duties Working within a busy environment subject to frequent interruptions Unpredictable ward/clinic activity Emotional Demands: Communicating with distressed/anxious/worried patients/relatives Dealing with patient and/or relatives who occasionally display aggressive behaviour Working Conditions: Exposure to verbal aggression (occasional) Exposure to physically aggressive behaviour (occasional) Job Reference Number………………………………… Exposure to high volume of staff and patient noise 10. DECISIONS AND JUDGEMENTS Assignment and supervision of work will be by the Senior Nurse on duty. Planning and prioritisation order of own work. Work review and formal appraisal of performance will be carried out by the Senior Nurse 11. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Managing competing demands on time within a busy environment. Provide assistance in other areas when the Ward Assistant is absent. Ensuring patient safety at all times. Job Reference Number………………………………… POST REF NO: P/ER/81A JOB TITLE/BAND: Ward Assistant, Band 2 LOCATION: Psychiatry of Old Age, Murray Royal Hospital HOURS: 18.75 per week CRITERIA ESSENTIAL DESIRABLE EXPERIENCE: Basic admin skills, e.g standard keyboard and word processing skills, filing, using fax, photocopier, etc. Hospital/care setting experience Experience working with people with dementia Willing and motivated to develop skills through training QUALIFICATIONS: (Training; Research; Publications) Managing difficult and challenging situations/people Organisational and administrative skills Personal safety training Customer care training ECDL or other IT qualifications Use of IT packages KNOWLEDGE & SKILLS: Ability to monitor and maintain stock levels Knowledge of database/spreadsheets PERSONAL QUALITIES: OTHER: Good interpersonal/communication skills Show initiative and able to prioritise workload Sensitive and discreet Consistent, thorough and reliable Flexible Excellent timekeeper Calm nature Willingness to participate in personal development Ability to express considered opinion Ability to travel across locality Job Reference Number………………………………… General Conditions of Service POST REF NO: P/ER/81A JOB TITLE/GRADE: Ward Assistant, Band 2 LOCATION: Psychiatry of Old Age, Murray Royal Hospital Conditions of Service Remuneration The terms and conditions of service for this post are those determined by the NHS Staff Council. The current salary scale for the post is £14,653 to £17,425 per annum (pro rata for part-time staff). Placing on the scale on appointment is normally at the minimum but may be higher subject to verification of previous relevant service. *Pay points under £21,000 will receive an additional non- consolidated non-pensionable sum to raise basic pay by a total of £250 pro rata for part-time staff. This addition will be divided into 12 equal monthly payments, will cease on 31 March 2014 and will be noted separately on payslips Hours of Duty Salary is paid monthly by Bank Credit Transfer. The hours of the post are 18.75 per week. This is a fixed term / secondment post until October 2014 as a result of organisational change. *Internal applicants: Written approval must be sought from your line manager prior to applying for this secondment. You will be required to bring this if shortlisted for interview. Superannuation Start and finish times will be determined by the needs of the service. Membership of the NHS Superannuation Scheme is not compulsory but is open to all staff between the ages of 16 and 70 (65 in some instances). The contributions paid are a percentage of superannuable pay, which is essentially basic pay excluding, for example, overtime or travelling expenses. Contribution rates with effect from 01.04.13 are as follows: Annual Pensionable Pay (Full-time equivalent) Up to £15,278 £15,279 to £21,175 £21,176 to £26,557 £26,558 to £48,982 £48,983 to £69,931 £69,932 to £110,273 £110,274 and over Contribution 5% 5.3% 6.8% 9.0% 11.3% 12.3% 13.3% Job Reference Number………………………………… Annual Leave Contributions are subject to tax relief and reduced National Insurance contributions. NHS Tayside also makes a substantial contribution towards scheme benefits – currently around 14% of basic pay. On appointment = 27 days (pro rata for part-time Staff) or 5.4 weeks per year. After 5 years aggregated service = 29 days (pro rata for part-time staff) or 5.8 weeks per year After 10 years aggregated service = 33 days (pro rata for parttime staff) or 6.6 weeks per year References Occupational Health Clearance Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003 Disclosure Scotland Immigration, Asylum and Nationality Act 2006 Public Holidays = 8 days (pro rata for part-time staff) or 1.6 weeks per year All offers of appointment are subject to receipt of two satisfactory references All offers of appointment to new entrants to the National Health Service are subject to a medical examination. Medical examinations are arranged and undertaken by the Occupational Health and Safety Advisory Service (OHSAS). All current or spent criminal convictions, cautions, warnings or any case pending must be disclosed prior to commencing in employment as detailed on the application form. Please note that having a conviction will not automatically debar you from obtaining employment with NHS Tayside. Careful consideration will be given to the relevance of the offence to the particular post in question. However, if you are appointed, and it is found that you did not reveal a previous conviction your employment may be terminated. The successful applicant will be required to become a member of the Protecting Vulnerable Groups Scheme (PVG) in respect of regulated work with protected adults. It is a criminal offence for an employer to employ anyone who does not have permission to live or work in the UK. Shortlisted applicants will be asked to produce specific original documentation at interview e.g. Passport, or full birth certificate together with an official document giving the applicants permanent National Insurance Number and name issued by a Government Agency or a previous employer, as well as photocopies of these documents. Professional Registration/ New entrants to NHS Tayside will be required to achieve the Induction Standards & Codemandatory Induction Standards for Healthcare Support Workers of Conduct (HCSWs) in Scotland and comply with the Code of Conduct for HCSWs throughout your employment. Internal candidates will be required to comply with the Code of Conduct for HCSWs Smoking Policy Smoking is prohibited within NHS premises and grounds. Applications Completed forms should be returned to: recruitment.tayside@nhs.net quoting the job reference in Job Reference Number………………………………… the subject line or Human Resources, Management Offices, Perth Royal Infirmary, Taymount Terrace, Perth PH1 1NX By closing date of Friday 15 November 2013