MONIKA DEVI
Mobile. 8285529851
Email~msmonika_panwar@rediffmail.com, mdmonikadv@gmail.com
Address: Vaishali, Ghaziabad
CAREER OBJECTIVE
To contribute to the growth of a leading health care organization by working in a challenging position that
offers the opportunity to work in a core management environment and where I will have opportunity to utilize
my knowledge, experience and exposure to health care management methodologies. And over the time I would
like to see myself adding value to the firm in every possible way.
WORKING EXPEREINCE
1. Currently working in Pushpanjali Crosslay Hospital Vaishali, Ghaziabad as Coordinator in Medical
Administration since Jan 2012 till date.
Hospital Administration:
1. Assist the Medical Director and Additional Medical Superintendent in carrying out administrative
activities in the hospital.
2. Coordinating for DNB Program of the Hospital which includes data collection from different
departments, applying for new specialties, facilitating the DNB inspection, coordinating with DNB
faculties, joining of new DNB candidates, preparation of Academic schedule and duty roster in guidance
of HOD of the concerned department.
3. Making the monthly statistical reports which includes total no of patient admitted in the various
specialties, total number of discharge and total number of deaths in the hospital.
4. Preparing and conducting the monthly Mortality Review Committee Meeting to reduce the Death rate
in the hospital.
5. Handling the feedback of IPD as well as OPD patients and making the feedback closure
reports. Reply to patients queries.
6. Preparing and conducting monthly Service Excellence Meeting of the assigned clinical
department.
7. Ensuring proper implementation of policies towards promoting & protecting health & safety and
environment & organizational effectiveness.
8. Making all the arrangement for the meetings held in the department of Medical Services as well as in the
hospital.
Medical Operations:
1. Taking rounds with all the consultants of admitted patients to have updated information about the
patients admitted ON FLOORS.
2. Internal Audit at frequent intervals to avoid any discrepancies. Ensuring and monitoring
administration of appropriate drugs to patients.
3. Making a statistical report based on that daily rounds.
4. Tracking of Death Files. Checking all the records of ESI Patients including their approval, stay
extension in the hospital and escalating matter to Medical Director as and when required.
5. Auditing the long stay patients in the hospital and take necessary actions for the same.
2. Worked as a Patient Relationship Officer in Metro Hospitals & Heart Institutes sect 12 Noida since
August 2011 to December 2011.
 Efficiently handle admission and discharge of patients.
 Ensured timely registrations & timely report delivery.
 Daily administrative round in the hospital.
 Daily meetings with newly admitted patients.
 Handling Feedback of patient and making Feedback Closure report.
 Reply to patients queries telephonically as well as through emails.
 To comply with patient safety policy.
 To ensure safe utilization of equipment’s and proper waste disposal system.
EDUCATION:
 Masters in Hospital Administration & Healthcare Management from Jayoti Vidyapeeth
Women’s University, Jaipur in 2011.
 B.Sc. (Bio Stream) from M. S. College, CCS University, Meerut in 2008.
 Class 12th (Bio stream) from M.D.Inter College Saharanpur (UP Board) in 2005.
 Class 10th from S.V.B.P. Inter College Saharanpur (UP Board) in 2003.
INTERNSHIP
1. Worked as Management Trainee at Santokba Durlabhji Memorial Hospital, Jaipur (Rajasthan)
(duration 3 month) as a part of MBA curriculum.
 Consolidated all the reports of patients yearly, monthly, department wise, district wise and doctor
wise.
 Find out all the problems related to HIS in all the departments and short out them with the help of
Sr. manager.
 A comparative study of total patient’s satisfaction with a government hospital.
 Worked in Medical Record Department, Accounts Department and HR Department to understand
the functioning of these departments.
2. Worked as Patient care Coordinator Trainee at Swai Man Singh Hospital, Jaipur (Govt. Hospital)
(Duration 15 Days) as a part of MBA 4th trimester curriculum.
 Addressing all the problems facing by the patients in the hospital.
 Discuss the problems with the patients on the behalf of hospital.
PART TIME PROJECTS AND ASSIGNMENTS
Recruited as a Team member for the Awareness campaign by the University nearby the area (duration 15
days).
 Aware all the villagers about Family Health and welfare program runned by the Rajasthan
Government.
HR functions in Jaslok Hospital Mumbai (Dummy Project).
 Dummy project on HR functions including Manpower planning, Recruitment process, Performance
Appraisal for Jaslok Hospital Mumbai.
COMPUTER PROFICIENCY
Diploma in Basic Computer Application and Internet Application from Tuples Institute, Saharanpur.
PERSONAL DETAILS
DOB:
20/6/1988
Language Known:
Hindi and English
Marital Status:
Single
Permanent Address:
Vill+ Post—Jandhera Samaspur
Distt.—Saharanpur, Pin-247451 (U.P.)