ABS2000 Moving Airfreight Forward System Overview – non-UK Airports Bureau Systems Limited Headline House Chaucer Road Ashford Middlesex. U.K. TW15 2QT Tel: +44 (0)1784 425400 Fax: +44 (0)1784 425414 howard@abs2000.co.uk Copyright © Airports Bureau Systems Limited 2004 ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 2 Table of Contents 1. EXECUTIVE SUMMARY .........................................................................................3 2. ABOUT ABS ...............................................................................................................6 3. ABS PRODUCT INFORMATION ...........................................................................7 3.1 FUNCTIONAL OVERVIEW .............................................................................................................................. 7 3.2 SYSTEM CONTEXT AND INTERFACES ......................................................................................................... 7 3.3 SUMMARY LIST OF SYSTEM FUNCTIONALITY............................................................................................ 8 3.4 IMPORTS ............................................................................................................................................................ 8 3.5 EXPORTS ......................................................................................................................................................... 19 3.6 ADDITIONAL FUNCTIONS ........................................................................................................................... 28 4. SYSTEM HARDWARE AND SOFTWARE ........................................................... 31 4.1 OVERALL OBJECTIVES ................................................................................................................................. 31 4.2 SYSTEM HARDWARE AND SOFTWARE ...................................................................................................... 31 4.3 DATABASE ...................................................................................................................................................... 33 4.4 NETWORK ...................................................................................................................................................... 33 APPENDIX A .................................................................................................................... 35 APPENDIX B .................................................................................................................... 36 Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 1. Page 3 EXECUTIVE SUMMARY The air logistics industry is operating in a highly competitive environment. Rapid consolidation of players, ever increasing demands of Customs authorities and the need to continually improve service quality whilst reducing costs, are driving the investment in technology and systems for cargo airlines, handling agents and forwarders. Many of the larger organisations are not just tweaking their products but attempting to make major step changes in service and quality. Major investments are being made in buildings, systems and staff. Airports Bureau Systems Ltd (ABS) is the leading supplier of air cargo computer systems to the UK air-logistics market and with recent additions oversees is enabling its customers to improve their service and products at an affordable cost. Our customer list includes airports (including Luton, Bristol, Prestwick), airlines (inc. United, EL AL, Virgin Atlantic, British Airways, Air Canada, PIA, MEA), handling agents (inc. Servisair, Menzies World Cargo, Plane Handling, Aviance) and forwarders (inc. Danzas, BAX Global, GeoLogistics). Overseas we have installations in Barcelona, Madrid, Nairobi, Bahrain, Melbourne and Sydney, plus 3 installations in Ireland. Our customers invest in ABS2000 because they need to compete effectively and efficiently with their counterparts in the industry. Therefore the system has to excel in many areas, including: Meeting the demands of the customers; Protect existing business and support the acquisition of new customers by providing a level of service, facilities, speed, reliability and flexibility that create a persuasive selling proposition; Enable the efficient management of the business through the interpretation of analytical reports derived from the systems database of transactions; Control revenues through the effective administration and application of agent and airline prices for services delivered; Project the image of the customer as a modern, pro-active logistics company fully participating and investing in Europe’s trade, industries and future. The ABS2000 system provides the air cargo functionality required for airline operations, airline handling or general cargo handling operation. With its wide base of internationally accepted messages, ABS2000 provides the “one-stop” solution to airline and airport cargo handling. The ABS2000 system is a multi-shed, multi-airline system; therefore many operating centres can be managed from a single file server. The system has been designed on an open architecture platform, with electronic inter system message links with airline customers that utilise IATA Cargo-IMP or EDIFACT standard messages via the SITA and/or local community networks (for example, CCS-UK in the UK). The system is flexible and of modular design, enabling the rapid development and interfacing of additional functions. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 4 ABS provides a comprehensive implementation support package with on-site user training. In most cases, this provides the most cost-effective and reliable method, but where language may be a barrier, ABS is able to ‘train the trainers’ and provide training documentation which can be translated to meet local requirements. The implementation time scale is likely to depend on the time taken to obtain network circuits and equipment. Certainly, ABS will be able to cut over a bureau service within 2-3 weeks of the technical infrastructure being confirmed as acceptable. Converting from a manual system to automation usually takes about 2 months, including planning, installation, training all shifts and documenting the new procedures. Key ABS Service Features: ABS is a not-for-profit organisation, enabling greater funding of product enhancements. The ABS Board comprises senior managers/directors of its key shareholders/customers. ABS is a Trade body representing UK transit sheds in key developments (e.g. with Customs). ABS is focussed solely on the air cargo market, thus no clash for resources/investment funds. Established bureau service available. User Group, run by the users. Help desk with 24-hr support available (with business as well as technical expertise). Support team dedicated to ABS 2000. Continuous enhancements to meet UK and European regulatory changes. In use at all major UK airports; many large customers are heavily dependent on the system. ABS 2000 already interfaced to Customs systems in Ireland, Spain, UK and Australia. ABS2000 is a functionally rich cargo handling system designed to meet the needs of an airline or cargo general handling agent. However, note that ABS does not provide financial ledgers, and that this function can be controlled by standard packages, such as SAGE. Adoption of the ABS cargo system will enable its customers to: Version: 2.0 Updated: 1/1/2004 Enhance customer service, by automating paper transactions, speeding up transmission of tracking information and achievement of customs approvals; Control handling revenues; Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 5 Manage the cargo business from receipt to delivery by the provision of key functions that match the best practice processes and on-line access to information that a leading provider of cargo services requires; Simplify user training through a logical, easy to use graphical interface (text mode available). It is expected that the introduction of an easy to use, fully Customs integrated computerised cargo system will significantly enhance any users position in the air logistics industry. The adoption of the ABS system will enable the user to introduce faster processing and transfer of shipments. Together with the associated electronic Customs processing and RF technology, it is expected that ABS would be a major asset to prospective customers who are at the leading edge of the industry in terms of quality of service and technology employed. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 2. Page 6 ABOUT ABS In November 1991, airlines, handling companies and large agents with approved customs bonded cargo sheds who did not have their own electronic cargo systems at UK Airports, used a bureau service provided by British Telecommunications (BT) known as ACP 90. At that time UK Customs decided to develop a large new automated service covering a wide range of customs activities which dictated the need for replacement of ACP 90. It was therefore necessary to provide a replacement service for the cargo handling bureau system provided by BT as part of ACP90. Airport Bureau Systems Limited was established as an agent for twenty companies (airlines, handling companies, agents with bonded premises) to enter into a Software Development Agreement with BT (now Syntegra) to design, write and implement the ABS2000 software programme and for ABS Limited to subsequently provide a maintenance and support service. The software program, based on a distributed network service, was completed and installed into live operation in December 1993. Its user base has since extended to other companies engaged in cargo shed operations in the UK and overseas and the system has been developed to operate in dumb terminal mode or with a graphical user interface. A list of current users is attached as Appendix A. ABS has fifteen of the original participants as shareholders, i.e. airlines, handling companies and agents. ABS staff maintain and support the ABS2000 system and the Board is made up of existing users who direct developments and investment in the product. Today, ABS is the prime provider of air cargo handling software to the UK’s handling agents and transit shed operators. The product, ABS2000, is installed on 4 continents and supported by a professional team of software engineers. The company has evolved from its original intended role as a “collective agent” enabling the development of the ABS system, into a small software house with a successful niche product. ABS Limited is managed by a Board of Directors drawn from its key shareholders and/or users together with an independent Industry representative. ABS Limited is a non-profit making organisation that acts on behalf of its shareholders and founder members. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 3. Page 7 ABS PRODUCT INFORMATION 3.1 Functional Overview The ABS2000 system is designed for airports, airlines and cargo handling companies. The system is ORACLE-based, running in a UNIX operating environment. It is a multi-site, multi-user system and can be implemented in a number of different configurations designed to suit the client’s requirements. For example, the system may be centrally located with facilities operating remotely either in a client/server mode, or directly from the central server (via browser based technology). Alternatively, a distributed configuration is available with local sites maintaining their own database and these in turn may or may not update a central system. ABS also offer an application service provider (ASP) or ‘hosted’ option, for those customers who do not wish to invest either in hardware or technical resources to support the system. . The ABS2000 system provides all the cargo inventory management functionality required for airline operations, airline handling or general cargo handling. With its wide base of internationally accepted EDI messages, ABS2000 provides the ‘one-stop’ solution for all companies involved in the physical handling of air cargo. Among the facilities provided by ABS2000 are full reservations, inventory management and warehouse control, consignment tracking, flight management and information, full airlinetype export functionality, connection to the SITA networks, and attainment of Customs clearance. ABS2000 already has a vast number of proven EDI connections to airlines and is approved with the Customs departments of several countries. Within the UK, an additional benefit is the ability to use CCS-UK for messaging. 3.2 System Context and Interfaces The diagrams below show the context of the Cargo Handling system. It shows how the system integrates with the logistics chain. (a) Logistics Chain Exporter Freight forwarding agent Air waybill or Bill of Lading Handling Facility Shipping Line or Airline Inbound Transit shed Manifest Customs Authority Clearing Agent Importer Version: 2.0 Updated: 1/1/2004 Customs Declaration Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 8 ABS2000 Working Procedures - UK Networks Lands Into Warehouse (2) Into DataBase (3) Into CHIEF /ccs-uk (1) Customs Database Updated Data Entry (4) CHIEF/ CCS-UK (5) (6) 3.3 Customs Module Message to consignee / agent Checks DataBase Releases Onto Entry made and Duty/ Vat Assessed Automated Customs Release on ABS System upon confirmation from Customs ABS system checks for commercial release prior to delivery To Importer Summary List of System Functionality The following is a summary of the functionality that is provided in the current standard release (Version 8.2) of ABS2000. The system offers full functionality for dealing with the processing of import and export cargo, including the provision for full Customs control through until final release. The system is able to receive details of incoming flights (via a FFM message) from airlines or handling agents, via the SITA network. 3.4 Imports The main purpose of the ABS2000 Import(s) component is to enable the efficient management and movement of freight through the user's warehouse, from initial capture of the air waybill details and check-in of the goods, through to delivery and subsequent archive. In order to achieve the successful flow of freight through the warehouse each consignment must achieve 3 statuses (3 for international consignments and 2 for EU or Domestic consignments), and subsequently be delivered. These statuses are: Status 1: Number of Pieces Expected must equal Number of Pieces Received Status 2: Shed Operator Release Status 3: Customs Release (for international consignments) On achieving the required number of statuses, a release document is automatically produced which tells the transit shed operator (TSO) that the goods can be delivered. Alternatively, the system can be set so that release notes are only printed when the forwarder is at the shed awaiting the shipment. This is known as Status 4. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 9 4.4.1 Create Import Consignment This is the driving function behind the Import component. The function is used to create an import consignment either as a BASIC air waybill (‘simple’ airline-issued air waybill, with no house air waybills linked), or as a MASTER (master air waybill: MAWB) with HOUSE (house air waybill: HAWB). It is not possible to create a MASTER without HOUSE, or a HOUSE without a MASTER. The details input relate to the waybill, and contain all details necessary to inform the relevant Customs authority of the consignment. The import consignment can be created as ‘Pre-Arrival’ or ‘Post-Arrival’. The consignment can also be created as a Through Transit, or as a Terminating consignment, and can be domestic, of EU origin, or International. It is possible that prior to entering data onto this form, that the consignment was already created by electronic means (e.g. on receipt of a FFM manifest message or a FWB air waybill inter-system message from another system). If so, these details will appear on the screen when record display is first requested. It is also possible that packages have been checked in prior to the creation of the consignment record within the system. The Create Import Consignment function is still used in this instance to update the Package Only record with full consignment details. By using this function, Status 1 can be set if all packages had previously been checked in, and the creation set the number of pieces expected to be the same as the number of pieces received. Status 2 could be set if wished. For example, if the agent is creditworthy, or if the warehouse operator overrides the status of an uncreditworthy agent, or alternatively if the consignment is a transit movement and the onward carrier has been nominated. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 10 There is a system parameter (configured in System Set-up) which if set will trigger a FSU message to be sent to the carrying airline as a result of this transaction. 4.4.2 Amend Import Consignment Details This facility is used to enable the user to amend an import consignment once it has been created on the ABS2000 system. The user is able to amend most details, subject to validation rules which place restrictions on amendment if, for example, a Customs entry has been made, or the consignment has been cleared. The user can also amend the key of the consignment. Certain consignment details, which cannot be amended by this function, have bespoke functions which enable the amendment. This includes Re-nomination of the Paying Agent, and increasing the number of packages received. This function is also used to delete consignments, although this is only carried out in exceptional circumstances. Deletion of the record from the database is normally carried out when the record is archived. In certain cases the delete function does not physically delete the record, but de-activates the record, and as a result the record will be subsequently archived. Certain amendments could result in Status 1 or Status 2 being set. 4.4.3 Package Check-In Package Check-In is used by the TSO to record the arrival of pieces for an Import Consignment into the warehouse. At the same time the user is able to record the storage location of those pieces received, together with confidential and non-confidential text relating to the consignment. The input can be made for a single BASIC or HOUSE consignment, or for a consolidation. If the input is made for a consolidation, the user can register the consignment as fully received by entering the number of pieces on the MASTER so that the sum of packages received on the houses plus the entered number of pieces equals the number of pieces expected on the MASTER. Once the number of pieces checked in equals the number of pieces expected, Status 1 is achieved. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 11 There is a system parameter (configured in System Set-up) which if set will trigger a FSU Message to be sent as a result of this transaction. 4.4.4 Goods Delivered The Goods Delivered function allows the user to record the number of pieces from an import consignment which leave the shed following production of the release authority. This will be recorded against the import consignment at entry level. The input can be made for a single BASIC, HOUSE or SPLIT consignment, or for a BASIC or HOUSE which has been split, or for a consolidation as a whole. There is a system parameter (configured in System Set-up) which if set will trigger a FSU Message to be sent as a result of this transaction. 4.4.5 Produce Release Documentation This function allows the user to configure the system so that Release Notes are produced on demand when an agent arrives to collect freight. The user inputs the agent code, and a list of shipments ready for collection is displayed. The user selects the shipments which the agent will collect, and the ABS2000 system produces release documentation for the shipments. Part Releases may also be recorded here. The shipments processed are automatically marked as delivered as a result of this input. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 12 There is a system parameter (configured in System Set-up) which if set will trigger FSU message(s) to be sent as a result of this transaction. 4.4.6 Record Agent Re-nomination This function is used to re-nominate the paying agent for an import consignment record. This may be necessary if the nominated agent changes after originally recording the consignment, or if on creation the operator was unaware of the paying agent but has now received this information. The paying agent information is also used to assist the operator in determining whether to allow the consignment to be released. If the nominated agent is not creditworthy, the consignment can be held by the operator (even though it has been cleared by Customs) until payment is arranged. The re-nomination to a creditworthy agent may result in Status 2 being set. There is a system parameter (configured in System Set-up) which if set will trigger a FSU Message to be sent as a result of this transaction. 4.4.7 Maintain Shed Storage Location A warehouse operator will use this function when he wishes to record a change to the storage locations of import consignment pieces held in the transit shed. 4.4.8 Maintain Split The Maintain Split function is used to split an import consignment for Customs entry purposes. This may be required if there are a number of Customs entries against a single consignment, or if the import consignment does not fully arrive, and the agent requires to Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 13 obtain clearance on those pieces that have arrived. In this instance he may split the consignment to reflect the actual number of pieces arrived, and then make the entry accordingly. Whatever the reason, the Split is created to reflect the number of pieces to be defined in the Customs entry in order to enable release. For this to happen, the consignment record must already exist at the level describing the actual pieces (i.e. at BASIC or HOUSE level). As well as being used to create the split, this function is also used to add further details to the split, such as Special Handling Codes, or Number of Pieces Received. If a consignment is split, release must be attained at the split level. 4.4.9 Request Part Release This function is used when the user wishes to create a part release record for an import consignment held at entry level. This will normally be done in order to enable a release authority to be produced for some, but not all the pieces which make up a consignment. This will happen if, for example, the entry has been made, but not all pieces making up the entry have arrived in the shed. Those goods can then be delivered. The function will enable the user to create a part release record with details of the number of pieces in that part release. 4.4.10 Amendment of Status 2 This function is used to enable the user to set or unset Status 2 on an import consignment. The achievement of Status 2 is necessary before a consignment can be released. Status 2 indicates that the TSO is willing to release the consignment to the representative of the paying agent, or to allow the consignment to be released for transit, subject to all consignments having arrived and Customs clearance being granted. In the case of a consignment for which a Customs entry has been lodged, it normally means that the TSO has made arrangements with the nominated agent for payment of storage and/or carriage fees. 4.4.11 Interrogation of Import Data This function is used to interrogate the data relating to an import consignment. Full interrogation facilities are provided, but is should be noted that certain information is only available to the System Supervisor. The import consignment can be a MASTER, BASIC, HOUSE, or SPLIT, or if the consignment has been part-released the part-release details can be interrogated. 4.4.12 Flight Arrival This function enables the user to record the arrival of an inbound flight. In doing this, the user is able to indicate against each consignment recorded for that flight that the consignment Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 14 has now arrived. Until the consignment is identified as being 'post-arrival' it cannot be released by Customs. Should any of the consignments not be in a condition, then those consignments are listed on an error report. 4.4.13 Consignment Interrogation This function is used to retrieve consignment from a variety of sources including: ABS2000 Import or Export Database (Live or Archive) Local community database (e.g., CCS-UK, in UK operations) Airline systems. The ABS2000 interrogation is similar to the Interrogation of Import and Export data, except that both the import and export databases (live and archive) for all sheds on the system are searched. Interrogation of airlines systems and local community databases use interactive EDI techniques to perform remote interrogation. This involves constructing the appropriate interrogation message and transmitting this to the destination system. The user has the option to wait for a reply, which would be displayed on the interrogation screen, or quit and receive a printed report of the interrogation. Interrogation of an airline system uses FSR/FSA messages (Status Request and Answer) and works at BASIC or MASTER level. ABS2000 converts the message into text which is displayed or printed. 4.4.14 Request/Amend Transhipment Request This function is used when a TSO, acting as agent for the consignment, wishes to move an import consignment, under bond, to a foreign airport. The function marks the consignment that a request for removal has been made to a local Customs authority. This ruling is notified to the user making the input, either directly to the screen, or is printed out in the form of a report. 4.4.15 Request/Amend Inter-Airport Removal This function is used when a TSO, acting as agent for the consignment, wishes to move an import consignment, under bond, to another UK airport. The function marks the consignment that a request for removal has been made to a local customs authority. This ruling is notified to the user making the input, either directly to the screen, or is printed out in the form of a report. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 15 4.4.16 Request Inter-Shed Removal This function is used when a TSO, wishes to move an import consignment, under bond, to another shed on the same airport. The function marks the consignment that a request for removal has been made to a local customs authority. This ruling is notified to the user making the input, either directly to the screen, or is printed out in the form of a report. 4.4.17 Reprint Release Authority This function allows the user to reproduce one of the three types of removal authority reports (i.e. Release Note, Transfer Manifest, or Removal Authority). This may be needed in case of loss or damage to the original document. Alternatively, a reprint may be required in order to correct some invalid entry or error discovered on the first print out. The only distinction between the original removal authority and the duplicate, is that the reprinted copy is marked with “REPRINT”. The removal authority is normally produced as a result of a consignment becoming ready for release. 4.4.18 Manual Input of Customs Status This function is a fallback function, likely to only be used by the System Supervisor. The function is used to allow the manual input of the latest Customs status of an import consignment. There are a number of possible statuses (each held in the Customs Action Code file). Each status indicates the latest Customs action, and could, for example, indicate Customs clearance or acceptance of an entry. The function will normally only be used if the normal means to attain Customs status is unavailable, and as a result the release authority cannot be produced. This could be due to a number of reasons, the most likely being that the connection between the Community database and ABS2000 is temporarily inoperative. Other possible reasons are that the ABS2000 (or the Community) database has been corrupted, or the Community database system is sending invalid ISMs’ due to a software error. The normal means of achieving Customs status is via the Cargo-Imp FSN inter-system message. 4.4.19 Closure of Unfinalised Split This function is used when a TSO wishes to close a particular Split for Entry record. It will normally only be used by the System Supervisor as part of an exercise to ‘tidy’ the database. The function may be required if a consignment was split, in order to reflect the number of pieces arrived or expected to arrived in the shed, and to allow entry to be made for the pieces on hand. It could be that if the final part (i.e. split) of the consignment does not arrive. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 16 Should this happen, there is thus a need to close the Split, otherwise it will remain on the database indefinitely. The function will close the split, together with the parent record, and render it unavailable for further processing by functions other than interrogation. 4.4.20 Interrogate of Import Archive Data This function is similar to the Interrogation of Import Data (see 2.4.10), except this function is used to interrogate Import consignments which have been archived. Archived records are either held on the ABS2000 database, or are removed from the on-line database and copied to magnetic media (such as tape or floppy disk). If the user wishes to interrogate a consignment on such a medium, he must first load it onto the ABS2000 database. For details of how to do this refer to the Operator Guide. 4.4.21 Status 1 Not Achieved in 24 Hours Report This function is used to generate the Status 1 Not Achieved Within 24 Hours of Record creation report, which details all import consignments (BASIC, HOUSE, or SPLIT) that have not achieved Status 1, 24 hours after the record was created. The report can be run at any time, and provides useful statistical information. consignments that have appeared on this report previously are marked. Those 4.4.22 Imports Not Entered Within 7 Days Report This function details all import consignments that have not been the subject of a Customs entry 7 days or more after achieving Status 1. The report can be run at any time, and provides statistical information. Those consignments that have appeared on this report previously are marked. 4.4.23 Goods Not Delivered After Clearance Report This function details all consignments that have not been delivered 2 days after Customs clearance was granted. The report can be run at any time and provides statistical information. 4.4.24 Advice of Delayed Clearance Report This function is used to generate the Advice of Delayed Clearance Report, which details all consignments that have not been cleared 24 hours after Customs entry was made. The report can be run at any time and provides statistical information. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 17 4.4.25 Imports Period Summary This function is used to generate the Imports Period Summary Report, which provides the TSO with an analysis report for import consignments over a given period. These details can be from both the active database, and from the on-line archive database. The report provides an analysis of import consignments sub-divided by inward carrier, agent and the zone of the airport of origin. Transit consignments for each carrier are also listed by airport of origin zone. The report can be run at any time and provides statistical information. 4.4.26 Full List of Special Handling Codes (HSPs) This function is used to generate a report detailing all Special Handling Codes available on the ABS2000 database. The report can be run at any time and provides statistical information. 4.4.27 Transhipments Delivered Report This Report details all transhipments that have been delivered after a user-defined period. The report can be run at any time and provides statistical information. 4.4.28 Status 1 Not Set After 7 Days Report This function is used to generate the Status 1 Not Set After 7 Days Hours of Record Creation report, which details all import consignments (BASIC, HOUSE, or SPLIT) that have not achieved Status 1, 7 days after the record was created. The report can be run at any time, and provides statistical information. 4.4.29 Imports Bond Check This function is used to generate the Imports Bond Check Report, which provides the warehouse operator with an analysis report for all import consignments that remain undelivered. The report can be run at any time and provides statistical information. 4.4.30 Status 1 Flight Check This function is used to generate the Status 1 Flight Check Report, which provides the warehouse operator with an analysis report for each import flight. Detailing the status of each consignment from a user specified flight. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 18 The report can be run at any time and provides statistical information. 4.4.31 Imports Summary Report This function is used to generate the Imports Summary Report, which provides the warehouse operator with an analysis report for import consignments over a given period. These details can be from both the active database, and from the on-line archive database. The report provides an analysis of import consignments sub-divided by inward carrier. The report can be run at any time and provides statistical information. 4.4.32 Imports Manifest Report This function provides the warehouse operator with an analysis report for import consignments over a given period. These details can be from both the active database, and from the on-line archive database. The report provides an analysis of import consignments sub-divided by inward carrier and inward flight. The report can be run at any time and provides statistical information. 4.4.33 Imports Manifest Statistical Report This function is used to generate the Imports Manifest Statistical Report, which provides the warehouse operator with an analysis report for import consignments over a given period. These details can be from both the active database, and from the on-line archive database. The report provides an analysis of import consignments sub-divided by inward carrier, inward flight and individual consignments. The report can be run at any time and provides statistical information. 4.4.34 General Interrogation of Import Data This function is used to interrogate the data relating to an import consignment. Full interrogation facilities are provided. Any part of information may be used to retrieve records (i.e. all records for agent XYX, all records from carrier ABC) The import consignment can be a BASIC, HOUSE, or SPLIT. 4.4.35 Interrogation of Shed Storage Locations This function is used to interrogate the data relating to a shed storage location. Full interrogation facilities are provided. Any part of information may be used to retrieve records (i.e. all records for location XYX, all records with prefix ABC). Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 3.5 Page 19 Exports The main purpose of the ABS2000 Exports component is to enable the efficient management and movement of freight through the ABS2000 user's warehouse, from initial creation of flights, through creation of export consignments and reservation onto flights, allocation to a flight, Flight Tally and Manifest production, through to recording flight departure and subsequent archive. 3.5.1 Maintain Flight Details This function enables the user to create and amend details of an export flight, including the maintenance of its offload points, weight and volume limits, and scheduled times of departure and arrival. 3.5.2 Maintain Reservations This function enables the user to reserve space for a consignment on an export flight, prior to allocation. It may also be used to cancel, delete or amend the details of an existing reservation. When making a reservation, the consignment details may not exist on the database, in which case they are created and the reservation established. Alternatively, an existing, unallocated consignment may be reserved to a flight. The space (weight and volume) may be reserved at any time prior to allocation to flight. The reservation details are then taken into account when calculating available space for other consignments that are subsequently reserved or allocated to the flight. There is a system parameter (configured in System Set-up) which if set will trigger a FSU(BKD) Message to be sent as a result of this transaction. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 20 3.5.3 Create/Amend Export Consignment Details This function enables the user to create, amend, close or short-ship export consignment details, by entering details of the goods and/or documents received at the transit shed. This input is sometimes known as ‘Reception’. There is a system parameter (configured in System Set-up) which if set will trigger a FSU Message to be sent as a result of this transaction. 3.5.4 Request Load Tally This function enables the user to request a load tally for a flight. A re-tally may also be requested for a flight that has been tallied earlier. The tally is a list of consignments allocated to a flight (i.e. all consignments allocated to each offload point on the flight), or to a specified offload point on the flight. The consignments may be allocated either directly as 'loose' cargo, or indirectly via a ULD. The report may be produced for: Consignments not previously tallied for the whole flight. The report is entitled 'CARGO TALLY'; Consignments not previously tallied for an offload point on the flight. The report is entitled 'CARGO TALLY FOR A SINGLE DESTINATION' A re-tally of all consignments on the flight, including those not previously tallied. The report is entitled 'COMPLETE TALLY'; A re-tally of all consignments for an offload point on the flight, including those not previously tallied. The report is entitled 'COMPLETE RETALLY FOR A SINGLE DESTINATION'. Reserved and inhibited consignments are not included on the report. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 21 3.5.5 Produce Flight Manifest This function enables the user to request outstanding manifests for an export flight prior to flight departure. Specifying certain data items may restrict the consignments shown on the manifest. The function may also be used to re-manifest consignments for which a manifest has already been produced. The function is invoked upon user selection from the Exports Menu. It may also be invoked by other functions where consignments or ULDs may be allocated to a flight. Inhibited consignments do not appear on any manifest or re-manifest. 3.5.6 Maintain Flight Gone This function is used when a transit-shed operator records an export flight as having departed. The function can also be used by the transit-shed operator to reset an earlier flight gone input. This secondary function is known as flight put-back. If the facility is used for flight put-back, the export flight is marked as having not departed. All export consignments allocated to the flight (either directly as loose cargo or via ULD) and any ULDs are also unmarked. There is a system parameter (configured in System Set-up) which if set will trigger a FSU Message to be sent as a result of this transaction. The system can be configured to automatically send an electronic airline flight manifest message (FFM) when the flight gone input is made. The recipients of the FFM are configured per carrier/airport of immediate destination. 3.5.7 Send Airline Flight Manifest (FFM) This function enables the user to request that a FFF (Flight Freight Manifest) inter-system message be generated for a specified export flight, and sent to a remote system (e.g. another Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 22 ABS2000 system, or an airline system). The FFM message contains details of one or more export consignments, which may be allocated to the flight either as 'loose' cargo or contained in a ULD. 3.5.8 Interrogation of Export Data This function is used to interrogate the data relating to an export consignment. Full interrogation facilities are provided, but is should be noted that certain information is only available to the System Supervisor. The export consignment can be a BASIC, or a Part Shipment. 3.5.9 Export Mail/Courier Processing This function allows Mail and Courier shipments to be recorded for an outbound flight. A Dispatch or Reference number, along with pieces, weight, commodity type (Courier/Diplomatic/Mail), origin destination, remarks and ULD information are captured. 3.5.10 Final Cargo and Mail Advice (FCMA) This function produces a Final Cargo and Mail Advice printout listing the Mail and Courier shipments registered for the flight. 3.5.11 Create/Extend Part shipments This function enables the user to split an export consignment into two or more part shipments. This occurs, for example, when a consignment is to be exported on different flights, or is being split up for allocation to different ULDs. Two or more part shipments may be created for an unsplit export consignment. Each of these part shipments may then be 'extended' (i.e. split again) by this function to make further part shipments, up to a maximum of 99 part shipments. 3.5.12 Amalgamate/Cancel Part shipments This function enables the user to amalgamate (i.e. merge) two part shipments for a superior export consignment, or to cancel all part shipments for a consignment, whereby all the part shipment details are merged back into the superior record. 3.5.13 Allocate Consignments to Flight This function enables the user to allocate consignments to a flight. The export consignment must be fully arrived. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 23 3.5.14 Allocate/Remove Consignments to a ULD This function enables the user to allocate export consignments to a new or existing ULD, or to remove allocated consignments from an existing ULD. If the ULD exists but has already departed on a flight (i.e. it has departed and has now returned for re-use), then all existing references to that ULD on the departed flight and consignments are marked as 're-used ULD'. The new (un-departed) consignments are then allocated to the 'new' ULD. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 24 3.5.15 Allocate ULDs to a Flight This function enables the user to allocate ULDs containing export consignments to an export flight prior to the flight departure. 3.5.16 Offload From a Flight This function enables the user to offload previously allocated or reserved export consignments and previously allocated ULDs from an export flight. Single consignments and ULDs may be offloaded, or all cargo on the flight (allocated direct or via ULD) may be 'bulk' offloaded. An offload may take place, for example, when the flight has a mechanical problem and will not depart as scheduled. The consignment is offloaded and may be allocated to another flight. Offload may only take place before the flight has departed (i.e. before a flight gone input is made for the flight). Thereafter, allocated consignments which have not actually departed with the flight must be short-shipped. The function is invoked by user selection from the Flight Build Menu, or from Shortship from a Flight. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 25 3.5.17 Shortship from a Flight This function enables the user to short-ship export consignments that have been allocated to a departed flight. Single consignments and ULDs may be short-shipped. Short-ship may only take place after the flight has departed (i.e. after a Flight Gone input is made for the flight). Before that, allocated consignments must be offloaded. The function is invoked by user selection from the Flight Build Menu, or from Offload from a Flight. 3.5.18 Amend Unit Load Device This function enables the user to amend details (ULD number and remarks) of an existing ULD. 3.5.19 Flight Interrogation This function is used to interrogate the data relating to an export flight. This includes details of reserved and allocated export consignments allocated ULDs, Special handling codes and offload points. These details are displayed over 5 pages of screens. 3.5.20 Reservations for Flight (Booking List) This function enables the user to interrogate one or more export consignments reserved to a specified export flight. 3.5.21 Interrogate Destination Assembly Data This function enables the user to interrogate details of fully received export consignments and ULDs which are destined for a specified airport and nominated to be carried by a specified airline, but which have not yet been allocated to a flight. 3.5.22 ULD Interrogation This function enables the user to interrogate summary details of a particular ULD, and details of the export consignments allocated to it. 3.5.23 Request Load Planning List This function enables the user to request a load planning list for an export flight, prior to departure of the flight. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 26 The load-planning list is a report of consignments reserved and allocated to a flight. It is used to gather together the cargo in the shed in preparation for loading onto the aircraft. 3.5.24 Request Special Handling List for Flight This function is used to generate the 'HSP list for flight' report. For the specified flight, export consignments allocated either as loose cargo or via ULD are reported with their special handling codes (HSPs). 3.5.25 Interrogate Archive Exports This function is similar to the Interrogation of Export Data (see 2.5.8 above), except this function is used to interrogate Export consignments, which have been archived. Archived records are either held on the ABS2000 database, or are removed from the on-line database and copied to tape. If the user wishes to interrogate a consignment on tape, the record data must first be loaded onto the ABS2000 database. Full details of this procedure are given in the Operator Guide. 3.5.26 Reservations No Shows / Late Arrivals Report This function is used to generate the 'Reservations - no shows and late arrivals' report. This details: No shows, i.e. where reception has not yet been completed (Number of pieces expected (NPX) does not equal Number received (NPR)) and the export flight to which the consignment is (currently or originally) reserved has departed; Late arrivals i.e. those consignments where reception has been completed (NPX = NPR) after the export flight, to which the consignment is (currently or originally) allocated, has departed. Once complete, allocation of these consignments to the currently reserved export flight is not possible, as the export flight has departed; Where a late arrival subsequently departs on another flight, then the time of actual departure is shown against the consignment on the report. The report can be run at any time, and provides statistical information. 3.5.27 Consignments Not Allocated to Flight Report This function is used to generate the 'Consignments not allocated to flight 24 hours from time received' report. This details all export consignments that have not been allocated to an export flight within 24 hours of completing reception (i.e. NPX = NPR). The report can be run at any time, and provides statistical information. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 27 3.5.28 Consignments not received in 24 Hours Report This function details all export consignments that have not been completely received (i.e. NPX does not equal NPR) within 24 hours of the consignment being created. The report can be run at any time and provides statistical information. 3.5.29 Transhipments Not on Carried in 7 Days Report This function is used to generate the 'Transhipments not on carried within 7 days of receipt' report. This details all export consignments which were received from a foreign airport 7 or more days earlier, and which are onward bound for a foreign airport, but which have not yet departed. The report can be run at any time and provides statistical information. 3.5.30 Removals Not on Carried in 7 Days Report This function details all export consignments which were received from a foreign airport 7 or more days earlier, and which are onward bound for a domestic airport, but which have not yet departed. The report can be run at any time and provides statistical information. 3.5.31 Exports Reception List Reprint This function is used to regenerate a copy of a particular Exports Reception List report, the original report having been produced at an earlier time (in background). The Exports Reception List is a report which identifies all export consignments for a particular warehouse which have been completely received in that warehouse since the last ERL was produced, or have had the Customs Statistical Reference number changed since the last ERL was produced. This report must be provided to Customs. The normal means of production of the report is by a time triggered background process. A reprint may be required, if, for example, the report was lost, or damaged. The content of the reprint is based on available data at the time of reprint. 3.5.32 Exports Period Summary This function is used to generate the Exports Period Summary Report, which provides the warehouse operator with an analysis report for export consignments over a given period. These details can be from both the active database, and from the on-line archive database. The statistics relate to number of shipments, number of packages and gross weights of all export consignments created over the given time period. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 28 The report can be run at any time and provides statistical information. 3.5.33 Full List of Special Handling Codes (HSPs) This function is used to generate a report detailing all Special Handling Codes available on the ABS2000 database. The report can be run at any time and provides statistical information. 3.5.34 Exports Bond Check This function is used to generate the Exports Bond Check Report, which provides the warehouse operator with an analysis report for all export consignments that remain unallocated to an export flight. The report can be run at any time and provides statistical information. 3.5.35 General Interrogation of Export Data This function is used to interrogate the data relating to an export consignment. Full interrogation facilities are provided. Any part of information may be used to retrieve records (i.e. all records for destination JFK, all records for carrier ABC) 3.5.36 Interrogation of Shed Storage Locations This function is used to interrogate the data relating to a shed storage location. Full interrogation facilities are provided. Any part of information may be used to retrieve records (i.e. all records for location XYX, all records with prefix ABC) 3.5.37 General Interrogation of Flight Data This function is used to interrogate the data relating to an export flight. Full interrogation facilities are provided. Any part of information may be used to retrieve records (i.e. all records for destination JFK, all records for carrier ABC) 3.6 Additional Functions 3.6.1 ULD Control This function enables the user to record movement details of a new or existing ULD. If the ULD exists but has already departed on a flight or a truck, then outbound flight or AC20 details may be entered. Inbound ULD details are captured in the same way. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 29 3.6.2 Interrogate ULD Control This function enables the user to interrogate the ULD movement details of new or existing ULDs. Any part of information may be entered (i.e. all ULDs received on a specific date). 3.6.3 Report of all ULDs on Hand This function is used to generate the report of all ULDs on Hand, which provides the warehouse operator with an analysis report for all ULDs that remain in the Transit Shed. The report can also be generated to list all ULDs on hand for a specific carrier. The report can be run at any time and provides statistical information. 3.6.4 Interrogate ABC World Airline Schedules This function is not used today 3.6.5 Interrogate ABC World Airline Cargo Rates This function is not used today. 3.6.6 Maintain/Interrogate Reference Data This function enables the user to maintain all standing system reference data. Reference data is held and maintained on the system for the following: Importers/Exporters Customs Clearing Agents Transit Sheds World Airlines Airline Prefix Customs Action Codes: Imports Customs Action Codes: Exports Countries Special Handling Codes (HSP). 3.6.7 Invoicing The ABS invoicing system has 18 separate menu options and is intended to provide for a wide spectrum of handling charge invoicing. Transit shed details, agents’ details, and charges are entered on the system. At a user-defined interval all charges are calculated and placed in an area ready for examination. If no amendments are required, or following amendments, a Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 30 request is issued to print invoices. VAT is automatically calculated were appropriate when invoices are printed. Miscellaneous and cash invoices together with reprints and credit notes may also be produced from the system. Account details can be passed to the sales ledgers. Note that, it is likely that some (chargeable) development work will be required to meet individual users’ file transfer formats. Account statements may be produced showing age analysis if required. A new version of the invoicing functions has been introduced for our Spanish customer in 2002. 3.6.8 Air Waybill Data Capture and Messaging The ABS Air Waybill Data Capture and Messaging system allows the user to input full air waybill data including accounting information. The data is then made available for use by both imports and exports. A Universal air waybill may be printed upon request. Additionally a FWB (Freight Waybill Message) may be sent from the system the IATA format and the system will also receive the FWB message thereby creating the waybill data on the system. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 4. 4.1 Page 31 SYSTEM HARDWARE AND SOFTWARE Overall Objectives As far as possible, ABS Ltd intends to provide its customers with a technical environment that can be adapted or upgraded to continue delivering a service suited to the rapidly changing technical world in which we live. Purchase, supply, installation and test of any hardware, operating software and communications infrastructure is the responsibility of the Client. 4.2 System Hardware and Software 4.2.1 In-house system For users whose annual tonnage throughput exceeds certain levels, the best option is to purchase the licence for the ABS2000 software, to be run on a local file server. The server will be required to run on an HP platform with HP UX or using SUSE LINUX on a PC platform. The LINUX option is described below as this is the most cost effective. The system will need to include a console terminal to control and monitor the server. It will also need a high-speed backup device, such as a DAT tape drive, in order to perform nightly and weekly database back-up functions. Under certain circumstances, with a LINUX system, connection to a community network will be through an internal hub/router and therefore a separate communications server (for EDI purposes) is not required. The final specification of the server will be decided at the Project Planning phase but is likely to require the following basic configuration or better: Version: 2.0 Updated: 1/1/2004 Compaq Proliant ML530 P111 800Mhz Model (or higher) Dual Channel Eide Ultra SCSI 3 Controller 512MB RAM 6 x 9.13Gb ultra SCSI 1” hot plug drives 16 port EISA Multiport Interface Card or Network card External 12-24Gb DAT tape back-up unit or equivalent Linux Suzi release 8 (15 user licence) UPS with Linux shutdown software Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 32 Figure 3, System Hardware Context Diagram (In-house option) SITA CCSUK Gateway PC ABS Database Server Modem Modem Management Reports Printer Desktop System Desktop System Desktop System PC workstations should have the following minimum recommended configuration: 1.0Ghz Pentium Processor 256Mb RAM memory 20Gb hard disk Ethernet LAN support/Token Ring support MS Windows Xp or 2000 with 17 inch screens The customer may wish to install more powerful PCs’ if they are to be used for running other office or application software. Existing PCs’ of a lower specification may also be suitable but are likely to require communications cards, run slower, and hence may not be suitable for high usage terminals. The number of terminals and printers depends on the number of staff who will require access to the system. Printers of two types are usually required: laser printers are recommended for normal report use, whilst matrix printers will be required for printing out multi-part air waybills, release notes, etc. 4.2.2 Application Service Provider option ABS also offers an Application Service Provider option (also known as ‘hosted’ or ‘bureau’). The server is located in our premises at Ashford, close by Heathrow Airport. This option is very cost effective for smaller users, requiring no major investment in hardware or local technical staff. A fast reliable network connection is required however, therefore ABS recommends a service equivalent to British Telecom’s ‘Kilostream Restore Assured’ service or the use of a fast internet link. The ASP service operates over a Virtual Private Network (VPN), with the following minimum hardware requirements for PC workstations: Version: 2.0 Updated: 1/1/2004 1 GHz Pentium Processor Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 4.3 Page 33 256Mb RAM memory 20 GB hard disk Ethernet LAN support/Token Ring support MS Windows 2000 or Windows XP Sonicwall VPN Client 64kb modem (or equivalent). Database ABS uses Oracle RDBMS. Oracle is very widely used within the industry and offer effective and reliable worldwide support. ABS has considerable experience in working with the Oracle product. 4.4 Network 4.4.1 In-House The Local area network is usually based on Ethernet. Connection to CCS-UK is required for UK users (normally an X25 link), and SITA X28 Type B messaging is a cost-effective extension for those larger users who would send higher volumes of messages. A separate PC is usually required to implement the SITA SDK messaging software used to communicate with external organisations such as airlines. These requirements would normally be confirmed with the client at the project planning stage. 4.4.2 Bureau The Local Area Network is usually based on Ethernet, with a kilostream circuit used for Wide Area Networks that are required by bureau users. ABS recommends the use of BT’s Kilostream restore assured product whereby the line is automatically re-directed to an ISDN backup if there is a problem. The service also covers call charges on the ISDN line. The bureau already has a CCS-UK line for messaging and has a SITA line for external messaging. 4.4.3 Future Product Strategy It must be stressed that the descriptions in this document provide an overview of the current, standard ABS specification. ABS Ltd plans to move towards an “intercept policy” for its developments. This means that we will anticipate general requirements for the product in advance, and will take into account emerging trends, standards and strategies in the airline business. Developments in progress, planned or under evaluation include: Version: 2.0 Updated: 1/1/2004 A review of the business processes in order to move to a workflow oriented system. Various internet development projects: Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 34 Development of methods of transmitting and receiving status (FSU) and subsequently other messages via the Internet. This will have the capability of converting to plain text, e.g. waybill 123-12345678 delivered at 9.20 a.m., 12.03.04. This would transmit positive information to, for example, clearance agents, on consignment progress, at minimal cost, in real-time, and avoiding the need of the customers to use SITA, telephone, or other proprietary networks. Development of a website for ABS community enabling ABS2000 users to update the site from their own system, and for their customers, to interrogate ABS2000 via the internet for the status and history of a consignments at both MAWB and HAWB level. “Tell me when” data (e.g. delivery time/date) via the web. Access into ABS2000 via internet browser technology, enabling remote stations access to a centralised host via the internet (providing there are suitable security controls in place). Cargo Imp messages. ABS is continually evaluating the medium and long-term plans of the airline industry and incorporating their perceived requirements in advance of actual airline operational demands. Specifically, incorporation of FSU support at the house waybill level (FZE), and ensuring that the FBL (booked list) data is fully incorporated to the satisfaction of ABS users. Service Level Agreements. Building into ABS2000 additional event handling and the relevant time stamp information to enable pro-active management of service levels. We anticipate utilising Business Objects software to provide monitoring of the activity against pre-defined service levels and to warn of deviations from those contracted. Business Objects would also provide off-line and historic analysis of performance against targets. Enhancements to the accounting system to include improved handling and other charges, chargeable weight incorporated on a switchable and mandatory basis for both imports and exports, and improved cash handling and controls, EMU and interfaces to ledger systems. [Note, a Spanish version is now available.] Enhance bar-coding interface into be fully automated, including interface to other types of warehouse automation systems. Ability to print bar code labels directly from ABS2000. Printing of bar codes is now available as are the imports functions with bar code readers. Exports now ready. Lastly, always under consideration are opportunities which may involve specific development or identifying a suitable supplier who will provide a solution in conjunction with ABS. For example, as mentioned above, opportunities involving the use of Business Objects software. Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 35 APPENDIX A LIST OF ABS2000 USERS: AIRLINES, HANDLING AGENTS, AIRPORTS. The ABS.2000 system is used by the following companies at over 70 transit sheds / ERTS and at 24 airports and non-airport locations including other Inland Clearance Depots (Road/Ocean). Airlines: Air Canada Northwest Airlines El Al British Airways World Cargo United Airlines Handling Companies: Menzies Cargo Services Luton Airport Bristol Airport Aviance Airworld Handling Limited Ogden Cargo (UK) African Cargo Handling Ltd (Kenya) Bahrain Airport Services (Bahrain) Ayr Cargo Services Heathrow Cargo Handling Plane Handling Servisair SPA Trans Transport WYNG Handling Aldeasa SA / Ogden (Spain) Menzies Australia Pty Ltd (Australia) Servisair (Ireland) Ltd (Eire) Agents (ERTS) Danzas Allport Freight Anglia Express Cargo ASG (UK) BAX Global Concordia International DFDS International Derwent Freight Hankyu International Expeditors International Kintetsu GeoLogistics International MAP Cargo Nippon Express Sony Air Cargo Brinks Inc. Davies Turner Air Cargo Express Cargo Forwarding Hellman International Forwarders ABS is operated at the following Airports Heathrow Gatwick Stansted Luton Belfast Edinburgh Cork Version: 2.0 Updated: 1/1/2004 Cardiff Manchester Liverpool Bristol Aberdeen Glasgow Prestwick Madrid Barcelona Melbourne Birmingham Newcastle East Midlands Las Palmas Dublin Shannon Nairobi Sydney Bahrain Leeds Bradford Malaga Airports Bureau Systems Ltd ABS2000 Overview contact: Howard@abs2000.co.uk / Tel: 01784 425402 Page 36 APPENDIX B Contact Information For further details or a demonstration please contact : Howard Griffin Managing Director Airports Bureau Systems Limited Headline House Chaucer Road ASHFORD. TW15 2QT U.K. Tel: +44 (0)1784 425402 Fax: +44 (0)1784 425414 Email: howard@abs2000.co.uk Version: 2.0 Updated: 1/1/2004 Airports Bureau Systems Ltd