Emergency Medical Services Management Program
Module 1: An Introduction to EMS Management
Friday, January 29, 2010
Maine EMS
Augusta, ME
0830
Introductions of staff and participants.
Introduction to the NECEMS EMS Management Program.
0845
The Fourteen Components of an EMS System
1000
Break
1015
Legislation & Regulation*
State:
Lead Agency
Statute and Rules
Partner Organizations
Legislative Process
Administrative Rules Process
Federal: Agencies Involved in EMS
Partner Organizations
Federal Rules (HIPAA/OSHA/CLIA/Medicare-Medicaid)
Other Federal issues
1130
Integration of Health Systems*
ALS Paradox
Community Needs vs. Service Needs
Community and Public Health Issues
Noon
Lunch
1300
Small Group Discussions on Integration of Health Issues
1400
Leadership
1445
Break
1500
Leadership (continued)
1600
Management
1645
Questions/comments/evaluation
1700
End
NECEMS Managers Course Modules Overview:
The forty hour program is divided into eight modules. Module one is an introduction to
the program and should be completed first by participants while the remaining seven
modules can be taken in any order. An overview of each module is as follows:
* Indicates one of the Fourteen Components of an EMS System
Module 1 - An Introduction to EMS Management
(8 hours)
This eight hour module is designed to increase the awareness of the issues involved in the
management of EMS organizations. It includes an introduction to the program and each
of the modules and the EMS system. A significant portion of the module (4 hours) will
be devoted to Leadership & Management. The module includes the following topics:
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An introduction to the program, including an overview of the other seven
modules.
The EMS System
Integration of Health Systems*
Legislation & Regulation*
Leadership & Management
Module 2 - Human Resources* (8 hours)
One of the most common concerns related to EMS management is personnel
management, especially the recruitment and retention of personnel. This eight hour
module focuses on all aspects of human resources.
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Recruitment & Retention
Personnel policies and procedures
Compensation/benefits
Job descriptions
Development of personnel
Management of personnel
Module 3 - System Finance* (8 hours)
This module will focus on all of the aspects of the financial management of an EMS
organization. This module is eight hours.
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Budgeting
Financial Management
Financial Reporting Systems
Billing/Accounts Receivable
Medicare, Medicaid and Third Party Reimbursement
Subsidies
Grants & Contracts
Fundraising
Module 4 - Clinical Issues* (2 hours)
It is assumed that most managers of EMS organizations are either currently field
providers or have clinical field experience. This module focuses on the components of
the EMS system related to clinical care. This module is scheduled for two hours.
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Medical Direction*
Evaluation*
o Quality Assurance/Improvement
o Data Collection
Research*
Module 5 - Communication* and Information Systems* (2 hours)
This module includes all aspects of communication systems and information systems. It
includes public access (911). The module is scheduled for two hours.
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Access*
Dispatch
Communication Methods & Technology
Patient Information Systems
Module 6 - Educational Systems* (2 hours)
This module focuses on the education and training of emergency service personnel. It
includes all aspects of training, including clinical and operational training. This module
will be two hours in length.
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Initial training & education
Continuing medical education
Operational training
Administrative and other training
Module 7 - Public Information, Education & Relations* (4 hours)
This module will focus on relations with the community and non-emergency service
organizations. It may include an established program for public information officers
(PIER). The module will be fours hours.
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Prevention
Marketing
Media Relations
Intergovernmental Relations
Module 8 - Nuts & Bolts (4 hours)
This module includes a number of topics that have been identified as important yet not
addressed specifically in the Fourteen Components of an EMS System. Four hours have
been allocated to this module and include:
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Purchasing and Inventory Control
Vehicle acquisition and maintenance
Physical plant
Scheduling
Benchmarking
This course will provide the EMS Manager with an awareness of administrative and
management topics and tools. Through work done at the federal (EMS Agenda for the
Future) and regional (NECEMS) levels participants will have opportunities to reflect on
these topics so as to improve their respective organizations.