operations management

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COMENIUS UNIVERSITY IN BRATISLAVA

FACULTY OF MANAGEMENT

Department of Strategy and Entrepreneurship

Head of Department: Prof. Ing. Jozef Papula, PhD.

Odbojárov 10, P. O. Box 95, 820 05 Bratislava 25

Slovak Republic

SYLLABUS

OPERATIONS MANAGEMENT

Lectures and Seminars

: Assoc. Prof. Milan FEKETE, PhD.

School Year

: 2012/2013

Semester

: summer

Class

: 3 rd

Credits

: ECTS 5

Evaluation

: P, S

Consultation hours

: Friday 9.00-12.00

Tel.:

+ 421 (2) 50117 621

E-mail:

[email protected]

Course description

This operations management course is intended to be an analysis of the operating practices and procedures found in either manufacturing firms or companies providing service. The focus is on the set of activities, which lead to the transformation of inputs into outputs in an efficient way and create value in the form of goods and services for the customers. Thus, operations management spans almost all the real value-added activities of an organization including product and process design, material and information flow, inventory and materialhandling management and also many supporting activities like production planning and control systems, quality management, and forecasting. These topics will be covered based on the principles, methodology and tools of lean management concept and other relevant concepts related to operations management like supply chain management and quality management approaches.

Final Examination

Final examination consists of two parts: the first part is the presentation of the seminary work or project. The second part represents a combination of written and oral examination.

Presentation of the Seminary Work or Project

(30 points).

Students prepare the presentation of their seminary work or project. Students can freely choose the topic and content of the presentation. The topic should be from the area of

Operations Management and also other topics that relate somehow to Operations

Management. Major themes that comprise the content of Operations Management course listed in a table below can serve as the ideas for choosing topics for the seminary work.

Seminary work can be prepared and presented from the environment of manufacturing companies or companies providing service regardless of the industry.

Seminary work can be theoretical, i. e. based on the literature, or practical, i. e. based on the example of some company, or a combination of both approaches. Literature should be

either books, or journals, or on-line databases. Also Internet can be used, but be careful about freely available pages; information provided on these pages is mostly of an informative character, scientifically not much valuable.

The team of a maximally three students can present the seminary work. Presentations are usually held to the end of course semester. Presentations can be sent to the teacher via e-mail.

A grade will be according to the professionalism of presented seminary work – content, and the quality of materials used. Numbers of pages of seminary work are not so decisive as the quality; you can prepare the presentation to any number of slides, important is to comprehensively describe the chosen topic of the seminary work.

Written and Oral Examination

(30 and 40 points respectively).

Within a final examination a written test will be given. Test is made up of questions taken from the syllabus themes of Operations Management course listed in a table below. Each student will be given only one question. Written exams are not time limited, but generally based on the experience approximately 60 minutes are sufficient.

After writing the written test the oral evaluation by the lecturer follows on. Within the oral examination written exam will be reviewed. Within the oral examination the lecturer can give the students the additional questions for checking their knowledge and comprehension of different subjects from operations management course.

The final grade will be the sum of the partial grades from seminary work, and written and oral examination. Seminary works should be presented before the written and oral examination. A final grade will be awarded after successful completion of all parts of examination.

Grading

Grading, i. e. the amount of points awarded and corresponding grade A to FX, is given on the basis of the rules described in the faculty´s study program.

Bibliography

Obligatory:

1.

2.

LIKER, J.:

The Toyota Way.

McGraw-Hill, 2004. 330 p. ISBN 0-07-139231-9.

JACOBS, R. – CHASE, J. – ACQUILLANO, D.:

Operations and Supply Management.

McGraw-Hill, Irwin International Edition, 2009. 776 p. ISBN 978-0-07-128804-0.

Recommended:

1.

TAYLOR, David – BRUNT, David:

Management

. 2001. ISBN 1-86152-604-0.

Manufacturing

2.

WOMACK, J., P. – JONES, D., T.:

Operations and Supply Chain

Lean Thinking: Banish Waste and create Wealth in your Corporation.

Revised and Updated. Free Press, 1996, 2003. 396 p. ISBN 0-7432-

4927-5.

3.

LANE, G.:

Made-to-Order Lean: Excelling in a high-mix, low-volume environment.

Productivity Press, New York, 2007, 209p. ISBN 978-1-56327-362-9.

Bratislava, February 4, 2013 Assoc. Prof. Milan FEKETE, PhD.

Topics or areas on which the seminary works can be presented:

1.

5S and visual control

Cellular manufacturing 2.

3.

4.

5.

6.

Employee involvement and training

Lean management in service organization or administration

Lean leadership and/or lean transformation

Lean accounting

7.

8.

Mistake-proofing (Poka-Yoke)

Value stream mapping of manufacturing processes

9.

Value stream mapping of administrative and office processes

10.

Visual management

11.

Quick changeover – SMED

12.

Low cost intelligent automation (LCIA)

13.

Product development

14.

Shopfloor management

15.

Kanban system (including electronic kanban)

16.

Kaizen – concept of continuous improvement

17.

ECR – Efficient Customer Response

18.

Cross-docking

19.

RFID and EAN codes

20.

Supply chain management

21.

Autonomous maintenance or Total productive maintenance (TPM)

22.

Quality control

23.

Inventory management

24.

Workload leveling

25.

Continuous versus batch production

26.

Waste elimination (MURI, MURA, MUDA)

27.

Standardized work procedures

28.

Forecasting, make-to-stock versus make-to-order production

29.

Theory of constraints (bottleneck)

30.

Production planning systems (ERP, MES, MRP)

31.

Student´s own selection

Course Schedule – Summer 2013

Operations Management

Subject/Theme

Characteristics of Operations

Management

Process Analysis

Process Improvement based on the

Target Condition

Process Improvement when having

Capacity Shortage

Process Improvement when having

Capacity Excess

Visual Management

Tools for Process Improvement

Inventory management and Pull

System

Additional

Operations Management as the Management of

Transformation Processes; Effective Production

System. Conceptions applied in production system.

Procedure of the analysis of the production process current state

The ways of process improvement based on the determination of target condition or future process state

Tools and methods applied when demand increases

Tools and methods applied when demand decreases

Associating time to the work, planning boards

General tools for process improvement

Types and Purposes of Inventory; Inventory

Systems, Kanban system

PDCA cycles and A3 methodology

PDCA and A3 methodology in process management and problem-solving issues

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