IRT FUNCTIONS
To VOID Receipts or Special Services entered into IRT press the Shift key &
Error Correct key at the same time & a numbered list comes up. (These functions will be
done on the clerk disk who issued them)
#2 – 3544’s Receipt for Money
#4 – Checks
#8 – Express Labels
#10 – Signature or Delivery Confirmation Label
#11 – Global Express Guaranteed Label
#12 – Electronic Return Receipt
OTHER IRT KEY FUNCTIONS
No Fee Money Order – Alpha Key & Money Order Key at the same time
Oversize Surcharge Key – choose appropriate number (also use template)
Weight Entry Key – when a customer wants to know the postage for a package they
don’t have with them or calls for a postage amount
Express Coll Mode Key (W) – used when express comes in after cut off time. (Ex:
Window closes at 4:30 & a customer comes in at 4:32 to mail an Express you will need
to use the express coll mode key to change the acceptance time to show the correct
delivery date)
Money Order Setup Key – used when you receive a new bundle of money orders
Zero Scale Key – used when scale needs to be zeroed (always press function key (1st
class, express, priority) first to make sure scale is tracking zero)
See the IRT keyboard sheet for more helps.
IRT UPDATES
Updates are introduced to the IRT media (diskettes) through the Supervisor Control
Menu, option 12 (Update Disks). Once this option is chosen, the IRT questions your
intent and then prompts for the first update disk. Just read the screen prompts and use
the written guidelines that come with most updates and you will be successful.
Occasionally a second pass is needed – it is very important to watch the screen
prompts carefully. Updates include quarterly express mail chart updates (for supervisor
and clerk disks) and random Version updates (for all 4 types of disks). Do these
updates PROMPTLY. Putting them off means you are possibly not giving your
customers accurate information regarding rates or delivery times. As long as you have
spares of each type of disk and you do NOT update your supervisor backup disks, then
you do not need to make backups of each disk. Do NOT update your backup supervisor
disks. Do update all other disks as prompted, including spares.