Travel and Transport - eTTek Banx Select
eTTek Banx Select
©2013 Travel and Transport, Inc.
3/8/2016
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Travel and Transport - eTTek Banx Select
Overview
eTTek Banx is a software database developed by Travel and Transport that is used to
store, update, and manage the use of nonrefundable tickets, credits, and vouchers. It
works in conjunction with Travel and Transport’s back office system, the AS400.
eTTek Banx is comprised of two components:
 Banx Manager
 Banx Select
Banx Manager
Banx Manager allows the user to:
 Add tickets, credits, and vouchers to the database
 Edit tickets, credits, and vouchers within the database
 Search for tickets, credits, and vouchers stored in the database
 Create reports regarding what is stored in the database
Note: Banx Manager is restricted to Supervisors, Managers, and/or Administrators.
(See eTTek Banx Manager Manual for more details).
Banx Select
Banx Select advises agents of tickets, credits, and vouchers that are on file for a specific
company or individual.
Banx Select allows the user to:
 Determine what tickets, credits, and vouchers are on file for a specific traveler
and/or company
 Select a ticket to be applied towards a reservation
 If the ticket, credit, or voucher on file will not be exchanged, Banx Select allows
the agent to specify the reason why it was not used. e.g. Traveler’s preference,
airline rules, etc.
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Travel and Transport - eTTek Banx Select
Banx Select
Requirements:
 Apply the Banx Select Icon to each agent’s desktop
(Request from Travel and Transport’s Help Desk)

Each user must be on the Travel and Transport Domain/Network
Function of Banx Select:
 Point of Sales tool used to advise the agents of tickets, credits, and
vouchers on file for individual travelers or their company
 Select which ticket is to be used by the agent
 Report why tickets are not used by the agent
Accessibility:
 Agents should click the icon on the desktop at the start of their shift to
open Banx Select
 ALT TAB or use the computer mouse to access Banx Select
o Banx Select will stay open throughout the duration of the agent’s
shift unless it is manually closed by the user
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Travel and Transport - eTTek Banx Select

Banx Select is designed to operate on dual GDS systems (Apollo and
Sabre). Banx Select communicates with Apollo and Sabre without
actually connecting to either GDS directly.

If Banx Select is not pre-set to a specific GDS, the user will be prompted
upon opening the application to select a default. For those agents that
utilize both Apollo and Sabre they must use the computer mouse to
select the appropriate Radial Button preceding the GDS name.

Select either:
1. PNR
Specify PNR
Note: When the Qualified Items Only box is checked, Banx
Select will look at the following criteria:
1. Only return items that apply to the booked itinerary.
For example, if United Airlines is booked, Banx Select
will only return unused items on United for the same
passenger.
(Change fees are also taken into
consideration). Any other tickets, such as American or
Delta would NOT be returned.
2. Determine if the carrier allows a name change. It also
takes into consideration the name change fee, as well
as, determines if the new value must be greater than
the old value.
3. If the item is a MCO, Banx Select will determine if the
MCO is transferable, as well as if the new value must
be greater than the old value.
Note: When dealing with multiple carriers within the same
PNR and/or to get back to the original list view, the
user will want to uncheck the Qualified Items Only
box.
-OR2. Profile
Pseudo
BAR/Level 1 Star
PAR/Level 2 Star
Note: Agents should only use the PROFILE option when
they want to see if any unused tickets, credits or
vouchers are on file BEFORE the booking process
begins. This allows agents to suggest to a
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Travel and Transport - eTTek Banx Select
passenger an airline that should be considered prior
to the unused ticket, credit or voucher expiring. If
an agent uses this option and attempts to Select or
Decline a Banx Item the system will prevent them
from doing so.

<ENTER> -OR- click on the Get Items button.
Options
Banx Select has several display options that the user can choose from. To change the
settings on Banx Select, choose FILE and OPTIONS
There are two tab options on the Banx Select Options page. Details of each tab are
described below.
1. Main Form
Default GDS, Start Location and Behavior
2. Items Form
Start Location and Behavior
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Travel and Transport - eTTek Banx Select
Main Form
The choices are:

Default GDS
Apollo
Sabre

Start Location
Top Left
Bottom Left
Center
Top Right
Bottom Right
Last Position

Behavior
Minimize after select
Minimize after cancel
Fade from view
Items Form
The choices are:

Start Location
Top Left
Bottom Left
Center Parent
Top Right
Bottom Right
Last Position

Behavior
Save from size
Remove duplicate items
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Travel and Transport - eTTek Banx Select
If tickets, credits, or vouchers are available for use, Banx Select will return a list as
depicted below.
eTTek Banx has the capability to set up what are called “Custom Rules.” The Custom
Rules will search the Banx Manager database for specific criteria and return the results
back to the agent. The Custom Rules may be set to search for a variety of options.
Some of these options include: tickets that will expire in a designated amount of time,
tickets issued on a particular airline carrier, tickets that allow names changes, or all
options combined. This allows the agent to have the most up-to-date list of transferable
tickets on file without someone having to change the status of each ticket in Banx
Manager.
Banx Select will show which Custom Rules have been set-up by the branch. The Custom
Rules will be displayed in the “COLOR KEY” legend at the bottom of the screen.
Note: Tickets may appear multiple times if it matches multiple criteria depending upon
the custom rules unless the REMOVE DUPLICATE ITEMS is checked on the ITEMS
FORM tab.

The tickets displayed are identified by the BAR (Apollo) or Level 1 (Sabre) -ANDthe name change flag. In other words, the BAR/Level 1 should be moved over, as
well as, the PAR/Level 2 of the traveler.
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Travel and Transport - eTTek Banx Select

Agents can either:
1. Select a ticket to be used
2. Decline why they are not utilizing a ticket. If the ticket, credit, or voucher
appears in the eTTek Banx database and is not being processed for an
exchange; the agent will be required to advise the reason why. The list of
possible reasons is displayed in the drop-down menu from which the agent
must choose. Once the reason has been selected, the agent will click on the
DECLINE command button.
The drop-down menu gives the agents multiple reasons why a ticket is not
selected. If the agent has a reason other than one listed they can use the
OTHER option. They must add freeform text explaining the “other” reason.
This text will then be added to the PNR for operational reference.
Apollo: :5Y/FREEFORM TEXT
Sabre: 5Y‡FREEFORM TEXT
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Travel and Transport - eTTek Banx Select
3. Qualified. Agents can click on an entry (single click only) and then click on
the Qualified option. Banx Select will then advise whether or not the item
can be utilized for the reservation.
Note: The Qualified option will only show up when there is NOT a check
mark in the Qualified Items Only box.
Example of where a ticket does qualify:
Examples where a ticket does NOT qualify to be used:
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Travel and Transport - eTTek Banx Select
Reason Codes
If a ticket/credit/voucher appears in the eTTek Banx database, but the agent is not
utilizing it, they must advise why it’s not being used. The agent should choose a reason
for the decline from the drop-down menu and then click on the DECLINE command
button. The drop-down menu of possible reasons is as follows:
Reason
Code
AS
Decline Options Listed in the Drop
Down Menu
Credits are airline specified
CC
Ticket does not apply to cost
center/department
Processing an exchange on nonBanx ticket
Fare lower than ticket on file – no
request to use
Other
EX
LF
OT
PE
PT
RF
Personal ticket - does not apply to
this booking
Partial ticket - routing does not
apply
New ticket is refundable
RV
Airline does not allow a residual
value back to a MCO
TE
Ticket expires prior to new travel
date
Explanation
Ticket/Credit/Voucher does not
apply to the airline vendor that is
being booked
Ticket does not apply to the cost
center/department
Agent is exchanging a ticket that is
not loaded into eTTek Banx
Fare is lower than the ticket on file
Other reason - if one of the other
codes does not apply
Personal ticket - does not apply to
this booking
Partial ticket - routing does not
apply
Vendor does not allow a refundable
ticket to be applied towards a
nonrefundable ticket
Airline does not allow a residual
value back to the MCO, thus the
passenger would have to forfeit a
significant amount of value.
Ticket expires prior to new travel
date
The following reason codes will automatically append depending on if a ticket is
available and the agent has selected it, or if no tickets were available.
Reason
Code
NO
US
Description
Explanation
No tickets on file to utilize
Ticket/Credit/Voucher is being
utilized from eTTek Banx
©2013 Travel and Transport, Inc.
3/8/2016
Will automatically be appended if
eTTek Banx does not indicate any
tickets
Will automatically append if a
ticket is selected
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Travel and Transport - eTTek Banx Select
The reason code will automatically be appended in the eTTek Banx view line of the PNR:
Apollo:
Sabre:
:5Y/BANX-Y/two-letter reason code/ddmmm/time
5Y‡BANX-Y/two-letter reason code/ddmmm/time

eTTek Quality requires the date and time stamp from eTTek Banx be within 24hours of ticketing. No override is set for this check.

OF and TF will have an override to allow their bookings to pass without utilizing
eTTek Banx at this time.

If the PAR/Level 2 is NOT used for a specific traveler and the eTTek Banx
database contains unused tickets, they will NOT be displayed; only transferable
tickets will be listed.
Note: Do not access any other profiles and move any specific lines i.e. email
address etc. before accessing the Banx Select, as the incorrect profile may be
selected by eTTek Banx.

To select a ticket from the list, click on the specific line. This will highlight the
entire line.

Choose the Select command -OR- double click on the item to “select” it.
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Travel and Transport - eTTek Banx Select
Selecting a Ticket:
Before an agent selects a ticket they must have first "saved" the PNR. Once the agent
selects a ticket, eTTek Banx will do the following:
1. Validate the Banx item airline against the airline(s) booked in the PNR. If the
PNR does NOT contain the same airline a "warning" message appears. The
agent then has the option to continue or cancel.
2. Validate the expiration date of the ticket being selected. eTTek Banx will
check to see if the airline rules require the traveler to “Begin Travel by
Expiration Date,” “Complete Travel by Expiration Date” or “Ticket Travel by
Expiration Date.” The “Begin Travel“ and “Complete Travel” by expiration
dates will be retrieved from the itinerary of the PNR and checked against the
Banx item’s expiration date. If the Banx item expiration date is before the
appropriate itinerary date it will not let the agent use the Banx item towards
the new ticket.
The below are examples of the popup boxes that an agent might receive:
Popup for Begin Travel By:
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Travel and Transport - eTTek Banx Select
Popup for Complete Travel By:
Popup for Ticket By:
3. Once the expiration date is validated eTTek Banx adds one or two lines of
remarks to the PNR with the ticket information depending upon:
a. Airline
b. If the "Type" is a Voucher
c. Whether or not the original ticket was a Travel and Transport
ticket/credit/voucher
To Display:
©2013 Travel and Transport, Inc.
Apollo:
Sabre:
3/8/2016
*PRK
*K‡
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Travel and Transport - eTTek Banx Select
Examples
Single Line of Remarks
Travel and Transport Ticket:
Apollo:
:5K/BANX E XX 1112223333 TNT- ABCDEF 300.00 SMITH/JOHN
Sabre:
5K‡BANX E XX 1112223333 TNT- ABCDEF 300.00 SMITH/JOHN
Legend:
BANX = Banx Indicator
E = Electronic -OR- P = Paper
XX = Two-Letter Airline Code
111222333 = Airline Ticket Number
TNT- = Travel and Transport Original Record Locator Indicator
ABCDEF = Travel and Transport Original GDS Record Locator
300.00 = Amount of the Ticket
SMITH = Last Name of the Passenger
JOHN = First Name of the Passenger
Single Line of Remarks
Non-Travel and Transport Ticket:
Apollo:
:5K/BANX E XX 1112223333 NON-TNT 300.00 SMITH/JOHN
Sabre:
5K‡BANX E XX 1112223333 NON-TNT 300.00 SMITH/JOHN
Legend:
BANX = Banx Indicator
E = Electronic -OR- P = Paper
XX = Two-Letter Airline Code
111222333 = Airline Ticket Number
NON-TNT = Non Travel and Transport Indicator
300.00 = Amount of the Ticket
SMITH = Last Name of the Passenger
JOHN = First Name of the Passenger
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Travel and Transport - eTTek Banx Select
Single Line of Remarks
Non-Travel and Transport Voucher/Credit
No Ticket Number (e.g. Southwest LUV Voucher):
Apollo:
:5K/BANX E XX ARL-123456789 NON-TNT 500.00 SMITH/JOHN
Sabre:
5K‡BANX E XX ARL-123456789 NON-TNT 500.00 SMITH/JOHN
Legend:
BANX = Banx Indicator
E = Electronic -OR- P = Paper
XX = Two-Letter Airline Code
ARL- = Airline Record Locator or Voucher Number Indicator
123456789 = Airline Record Locator or Voucher Number
NON-TNT = Non Travel and Transport Indicator
500.00 = Amount of the Credit/Voucher
SMITH = Last Name of the Passenger
JOHN = First Name of the Passenger
Double Lines of Remark
Previously Processed via Travel and Transport's AS400 System:
Apollo:
:5K/BANX E XX 111222333 TNT-ABCDEF 500.00 JOHN SMITH
:5K/BANX E XX ARL-XYZXZY TNT-ABCDEF 500.00 JOHN SMITH
Sabre:
5K‡BANX E XX 111222333 TNT-ABCDEF 500.00 JOHN SMITH
5K‡BANX E XX ARL-XYZXZY TNT-ABCDEF 500.00 JOHN SMITH
Legend:
BANX = Banx Indicator
E = Electronic -OR- P = Paper
XX = Two-Letter Airline Code
111222333 = Airline Ticket Number
TNT- = Travel and Transport Original Record Locator Indicator
ABCDEF = Travel and Transport Original/Old Record Locator
500.00 = Amount of the Ticket
JOHN = First Name of the Passenger
SMITH = Last Name of the Passenger
ARL- = Airline Record Locator Indicator
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Travel and Transport - eTTek Banx Select
Double Lines of Remark
Non Travel and Transport Voucher/Credit with a Ticket Number
(e.g. Southwest, excluding LUV Voucher)
Not Processed via Travel and Transport's AS400 System:
Apollo:
:5K/BANX E XX 111222333 NON-TNT 500.00 JOHN SMITH
:5K/BANX E XX ARL-XYZXZY NON-TNT 500.00 JOHN SMITH
Sabre:
5K‡BANX E XX 111222333 NON-TNT 500.00 JOHN SMITH
5K‡BANX E XX ARL-XYZXZY NON-TNT 500.00 JOHN SMITH
Legend:
BANX = Banx Indicator
E = Electronic -OR- P = Paper
XX = Two-Letter Airline Code
111222333 = Airline Ticket Number
NON-TNT = Non Travel and Transport Indicator
500.00 = Amount of the Ticket
JOHN = First Name of the Passenger
SMITH = Last Name of the Passenger
ARL- = Airline Record Locator Indicator
XYZXYZ = Airline Record Locator
4. Changes the status of the ticket from “Available” to “Selected” in Banx
Manager.
5. Removes the ticket from the profile. Therefore, the next agent will not see
that it is available to use as an exchange.
6. Adds a remark in the PNR that eTTek Banx was viewed. It also indicates a
two-letter reason code if a ticket was not selected.
Apollo:
Sabre:
:5Y/BANX-Y/two-letter reason code/ddmmm/time
5Y‡BANX-Y/two-letter reason code/ddmmm/time
To Display:
Apollo:
Sabre:
*PRY
*Y‡
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Travel and Transport - eTTek Banx Select
If no tickets, credits, or vouchers are available, the agent will see a response indicating
no items are available.
For non-split tickets:
For split tickets:
If the agent clicks OK, the following will be added to the PNR:
Apollo:
Sabre:
:5Y/BANX-Y/NO/ddmmm/time-AUTO VRFD
5Y‡BANX-Y/NO/ddmmm/time-AUTO VRFD
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Travel and Transport - eTTek Banx Select
If the agent clicks CANCEL, Banx Select will return to the criteria screen to allow the user
to redo their search if necessary.
Important: These steps must always occur in this order:
1. Save the PNR (ER) to make sure all previous entries have been saved.
2. Run Banx Select and either Select or Decline or select OK if no Banx Items exist.
3. IR the PNR to see the updates.
4. Proceed with any existing modifications to the PNR.
Misc.:
 If a ticket is “Selected” and later identified that it will not be used due to a
cancellation or change of plan, the agent should advise the branch administrator
to change the status back to “Available.” This process will add the ticket back
into the profile immediately. This will allow other agents to use the ticket,
credit, or voucher.

Every Wednesday at 1:00 PM Central Time, eTTek Banx reconciles
with the AS400 according to what was submitted to ARC for that
week. If eTTek Banx shows a ticket that was “Selected” and now the
AS400 indicates that it was exchanged, the new ticket information is
appended to the USAGE page of the eTTek Banx ticket file. Also, the
status of the ticket in eTTek Banx is changed from “Selected” to
“Used.” If for some reason the ticket does not show in the AS400 as
exchanged but was “Selected”, the ticket will appear on an exception
report. Someone must then investigate why it was not exchanged. If
the ticket was not used, the branch administrator must change the
status of the ticket back to “Available.”
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