Girl Scouts of Virginia Skyline Council, Inc.
3663 Peters Creek Rd. NW
Roanoke, VA 24019
www.gsvsc.org
Job Title: Membership/Recruitment Manager (NE)
FLSA Status: Exempt, Full-time
Counties of Albemarle (Charlottesville), Fluvanna, Nelson,
Buckingham, Amherst, Appomattox
Council Map, Area 7 – www.gsvsc.org
Department: Membership
Supervises: Key Operational Volunteers
Reports To: Membership Director
Salary Grade: 4
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Girl Scouting builds girls of courage, confidence and character, who make the world a better
place.
Girl Scouts of Virginia Skyline Council (GSVSC) was charted on July 1, 1963 by Girl Scouts of the
USA. The Council, with headquarters in Roanoke, VA, serves 36 counties in central, south-side,
southwestern and western Virginia. The Council serves approximately 8,000 girls and 3,500 adult
volunteers. It has a staff of approximately 40 persons and a budget of approximately $3 million.
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Position Summary:
Under the direction of the Membership Director, Membership/Recruitment Managers work in assigned
communities to develop, retain and increase girl and adult membership to achieve the Council’s goals
and objectives. Responsible for securing increased girl and adult volunteer participation as well as the
community partnerships needed to implement Girl Scouting within the assigned area. Responsible for
successfully facilitating recruitment efforts by initiating and pursuing communication strategies and
protocols needed to convert prospective members to registered members. Membership Managers
serve as primary point of contact for external audiences in assigned area with a focus on recruitment
of members, identification of community partners.
Essential Functions and Responsibilities:
1. Promote and implement the Council’s Membership Plan to increase girl and adult membership
in support of GSVSC’s business strategy. Assist in the development of Council membership
plan.
2. Prepare action plans and schedules to identify specific targets and to project the number of
contacts to be made in order to meet membership goal; prepare a variety of status reports,
including activity, follow-up and adherence to goals.
3. Provide placement for girls and adult members. Follow up on contacts with girl/parents
regarding placement of girls in troops;
4. Collaborate with volunteers to form troops, recruit and orient volunteers; follow up on new
leads and referrals in a timely fashion.
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5. Identify, recruit and train adult volunteers to serve in recruitment positions. Ensure that
volunteers receive support services to enable them to carry out their membership volunteer
positions effectively.
6. Travel within the assigned area and work in the community to present Girl Scouting program
opportunities to potential new girl members and volunteers by meeting with parents and other
community members to organize troops, invite girls and groups in a variety of pathways to
become members.
7. Cultivate and build collaborative relationships with diverse community groups to market Girl
Scouting, the Girl Scout Leadership Experience and develop delivery systems that address the
needs of girls and the community.
8. Analyze statistical data for girl and adult membership to develop methods for recruitment,
retention and expansion opportunities. Utilize community demographics, school statistics and
community profiles.
9. Use conflict resolution techniques when dealing with volunteers and recommend/conduct
conflict resolution when appropriate. Immediately address serious concerns with Volunteer
Services Manager to ensure informed resolution and consistency with Council procedures and
safety requirements.
10. Regularly attend community meetings to promote girl recruitment strategies and other
recruitment resources.
11. Participate and attend the four Council led kick off meetings.
12. Communicate with school superintendents for flyer distribution approvals.
13. Collaborate with program department to identify areas in need of 4-week series pathway
opportunities.
14. Participate in operating unit meetings, departmental and regional staff meetings for
dissemination of information and training of staff. Attend the Council Annual Meeting.
15. Support the development and, facilitate the implementation of the Council adult membership
recruitment and retention plans.
16. Provide exceptional customer service experience to both internal and external customers,
including follow-up as needed. Foster a positive attitude toward Girl Scouting.
17. Provide support for the council’s fund development activities as directed. Cultivate and
maintain positive relationships in the communities to increase public support of Girl Scouting.
18. Represent the council in community organizations as directed. Build relationships within the
communities, increasing the visibility of Girl Scouting, setting up collaborations and
partnerships for adult volunteer opportunities. Attend area and community meetings as needed
within budgetary allowances.
19. Perform other duties as assigned.
Minimum Qualifications Required:
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 Bachelor’s degree in related field or related experience.
 Minimum of 2 years demonstrated experience in marketing community development and/or
volunteer management with proven interpersonal skills.
 Demonstrated competency in community organization, planning and time management, and
problem solving/conflict management.
 Knowledge of Girl Scouting (or ability to learn quickly upon job entry)
 Must be able to work a flexible schedule, including many evenings and weekends. Ability to
travel as position responsibilities require.
 Daily access to transportation, along with applicable documentation of legally required
automobile insurance and valid driver’s license; ability to travel independently to a variety of
locations in the council's jurisdiction or other locations.
 Subscribe to the principles of the Girl Scout Movement and become a registered member of
the Girl Scouts of the USA.
 Experience working with diverse populations. Bilingual skills preferred (e.g. Spanish)
Knowledge, Skills and Abilities:
 Passionate commitment to the Girl Scout mission and the Girl Scout Leadership Experience.
 Knowledge of best practices of customer service, volunteer management and adult
development and training.
 Strong customer service skills.
 Strong leadership skills.
 Ability to motivate and inspire others. Ability to provide effective training and feedback to
volunteers.
 Strong project management skills, with demonstrated ability to build relationships, present
concepts and make recommendations.
 Strong interpersonal and cultural skills.
 Ability to be flexible and manage change.
 Skill in finding innovative solutions to problems.
 Strong planning and organizational skills.
 Skills in event management.
 Strong written and communication skills, including presentation and training.
 Ability to collaborate well and be an effective team player.
 Ability to network, lead events and meetings and motivate staff and volunteers.
 Ability to prioritize and multi-task successfully.
 Ability to meet deadlines.
 Proficient with Microsoft Office (or similar software) as well as Internet and e-mail applications.
 Ability to establish and maintain filing system and records.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
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Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
Sufficient visual acuity to make appropriate judgments with regard to written materials.
Ability to communicate orally and in writing.
Physical strength and agility to safely perform essential functions and major job
responsibilities, including the abilities to lift, push, pull, or carry job related supplies or
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equipment weighing up to fifty (20) pounds of force occasionally, twenty (20) pounds of force
frequently and/or up to 10 pounds of force constantly to move objects.
 Ability to work extended hours, nights, and weekends as necessary to support retail
operations.
 Ability to travel within Council jurisdiction and work in a mobile environment as needed.
 Other demands as determined by the Council.
Success Factors/Key Competencies:
Job/Organizational Knowledge
Understand and accept the mission and values of GSVSC and Girl Scout beliefs and principles and
how they apply to work and relationships with others. Model behavior consistent with the mission and
purpose of Girl Scouting. Demonstrate and articulate a genuine passion for the Girl Scout mission
and vision. Must become a member of the Girl Scouts of the USA. Know a broad range of
information regarding specific department/program and use that knowledge to perform effectively and
independently. Apply a depth of knowledge within area of responsibility to implement assigned
responsibilities. Be able to use and willing to expand learning of applications or technology to perform
job responsibilities.
Approach to Work and Attitude
Demonstrate and promote a climate of courtesy and professionalism to co-workers, volunteers, girls
and others. Recognize resource building potential in all interactions and be responsive and
professional in providing information. Promote GSVSC mission, services and programs with
stakeholders to assure continued support. Use Council resources to their best advantage, including
business equipment and supplies. Make the most of own time and resources to maximize
stewardship to GSVSC. Respect one another and relationships with staff and supervisors.
Interpersonal Effectiveness
Actively support and promote all efforts to enhance communications and collaboration between and
among staff members, volunteers, girls and community members. Actively support and promote the
GSVSC and Girls Scouts of the USA initiatives and their commitment to diversity and pluralism
throughout the organization. Display sensitivity to the need of every individual to be treated with
respect and fairness. Willingness to work with all persons without regard to age, gender, race,
religion, ethnic origin, socio-economic status, sexual orientation or disability or other protected class
status.
Communications and Conflict Management
Understand staff roles and procedures and prepare standards reports to track job progress or
activities. Communicate detailed and/or technical information clearly, in writing and orally. Ask
appropriate questions in seeking explanations needed to perform the job. Listen carefully to assure
clear understanding of instructions and requests. Anticipate constituent needs and interests and take
proactive steps to respond to them. Respect and maintain confidentiality when handling sensitive
information within the parameters defined by supervisor and/or GSVSC policy. Understand and be
able to use appropriate technology to communicate with others (internal and external stakeholders).
Ensure that materials generated for Council’s internal and external publications reflect the highest
standards to excellence.
Judgment/Decision Making/Problem Solving
Demonstrate sound judgment and responsible decision making by ensuring that the Girl Scout
mission and the Council strategic goals and objectives drive all decisions. Understand and apply
knowledge of the context in which GSVSC works, resolving problems and trying new ways of doing
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things. Share results of problem solving experiences with others. Remain flexible in responding to
organizational priorities. Demonstrated reasoning ability in order to successfully lead and/or manage
responsibilities as described above.
Customer Focus/Teamwork
Proven capability to work in a collaborative, customer-focused environment. Understand who
stakeholders are and be responsive to their needs. Facilitate interactions and serve as a resource in
relations with stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.
Understand what a team is and what it does. Demonstrate a willingness to work on a team. Promote
effective interactions among team members. Keep supervisor and team members informed of work
status. Demonstrate awareness of what other teams do and how their work affects own team.
Demonstrate and respect the importance of work performed by co-workers.
Understand
organizational priorities and be willing to set aside own tasks to assist others to complete high priority
tasks.
Quality and Quantity of Work
Consistently seek to improve the effectiveness and efficiency of all Council operations by
demonstrating positive and unique approaches to service delivery. Demonstrate sound timemanagement skills by effectively and efficiently organizing, prioritizing, and completing multiple tasks
in a timely manner. Verify the accuracy and quality of own work and the work of others. Contribute
ideas to effectively implement plans, events, activities and projects. Keep others informed of work
progress and any problems encountered. Assist others to complete priority work, or step in to handle
work in their absence. Maximize your individual strengths to enhance work performance and minimize
your weaknesses to improve performance. Facilitate the use of skills and resources within GSVSC.
Contribute ideas for implanting GSVSC vision and strategic plan.
Reliability and Accountability
Accept accountability for assigned responsibilities and adapt work style to perform independently or
within a team. Gather, analyze and maximize the use of information and resources necessary to
complete work. Demonstrate sound judgment in performing own job. Set and communicate
deadlines and priorities. Successfully balance multiple activities. Manage contacts with internal and
external stakeholders to ensure flow of information and coordination of efforts. Interpret GSVSC
policies and procedures for staff and stakeholders.
I have read and understand the above job description. I also understand these are guidelines to use
when doing my job and not to be construed as a contract. While this job description is intended to be
an accurate reflection of the job requirements, management reserves the right to modify, add, or
remove responsibilities and to assign other responsibilities as necessary.
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Employee Signature
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Date
Revised: 03/2015
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