QUALITY MANAGEMENT
PROCEDURE
I NFORMATION T ECHNOLOGY
S ERVICES
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Author:
Date:
0.1
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Peter Woolley
10/07/2013
Quality Management Procedure
C ONTENTS
Purpose..................................................................................................................... 3
Related Documents .................................................... Error! Bookmark not defined.
Quality Requirements ................................................................................................ 3
Quality Objectives .................................................................................................. 3
Procedure Requirements ....................................................................................... 3
Quality Management Strategy ................................................................................... 5
Approach ............................................................................................................... 5
Responsibilities ...................................................................................................... 6
Quality Metrics .......................................................................................................... 7
Approval Cycle .......................................................................................................... 7
Change History ......................................................................................................... 7
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Quality Management Procedure
P URPOSE
The purpose of the Quality Management Procedure is to:

To define the project’s quality requirements and responsibilities.

To describe how the quality of the project will be managed and what is
required to achieve this.
Q UALITY R EQUIREMENTS
Q UALITY O BJECTIVES
The following quality objectives will have to be fulfilled by the project.
Project related quality objectives:

The project will be completed according to the approved schedule as defined
within the PMP and any approved Change Requests.

The project will be conducted according to any and all associated contracts
between Flinders University and third party suppliers.

All project deliverables, including documents, code, test results, implemented
systems and hardware will be presented to the relevant project stakeholders for
review and approval according to approved delivery schedule.

The relevant project stakeholders will review deliverables in a timely manner
allowing updates and final approval within the approved delivery schedule.
Product related quality objectives:

The project stakeholder review is intended to ensure that the project
deliverables meet all approved specifications.
P ROCEDURE R EQUIREMENTS
The following table defines the Project Management procedures and deliverables
that will be used in the running of the project. Collectively these processes and
procedures form the basis of the quality plan that will be used on the project.
The Project Manager is responsible for ensuring that all relevant the project
management deliverables listed in the table below are created and applied for the
project.
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Quality Management Procedure
Procedure / Deliverable Name
Project Management Plan
Procedure Description
To capture the essence of the project in terms of project profile, conditions,
and planning and success criteria of the project.
To clearly state the project scope boundaries for the solution to be
delivered (what is included, what is excluded), and the related
responsibilities.
Also includes:
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Business Case
Identification of Stakeholders
Communication Plan
Deliverable Review and Acceptance Procedure
Work Break Down Structure
Project Organisation Structure and definition of Roles and
Responsibilities
Release Plan
Scope Management Plan
Deliverable Review and Approval Process
To manage the scope of the project throughout its lifecycle
Communication Management
Procedure
To define the communication activities, roles and responsibilities, frequency
etc that are to occur throughout the project.
Procurement Management
Procedure
To define the process in which procurement is undertaken for the project.
The procurement plan is contained within the PMP.
Assignment Descriptions


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To define the assignment for each individual on the project Team.
To evaluate the success of a resource's assignment.
To serve as a reference for individual performance assessment
Task Effort Tracking

To serve as a mechanism to record actual effort spent on project tasks
and for estimating effort remaining to complete tasks.

To support project tracking of delivery schedule and cost

To specify who will be responsible for managing the project's risks and
issues.

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To specify the project's risk and issue management process.
To specify the parameters to be used when evaluating and classifying
the project's risks and issues
Risk and Issue Management
Procedure
Project Risk Assessment
To rate the project in terms of pre-defined categories.
Project Financial Report
To record and track the financial performance of the project.
Work Break Down Structure
Refer PMP
Key Decision Log
To record and centralise key decisions
Change Requests


To formally document changes the project.
To provide information to facilitate stakeholders making a decision
regarding a change request
Change Request Register

To formally document and keep track of a requested change to the
project.
Risks and Issues

To describe project risks, and document the analysis and decisions
taken on them.
To describe project issues, and what was done, is being done, and will
be done about to resolve them.

Risk and Issue Register
To track the project risks and issues.
Defect Management
To record, assign severity, assess and analyse, assign to resources, record
resolution and track defects found throughout the testing process of a
project.
Defect Register
To formally document and keep track of defects raised throughout a project.
Status Report

To provide an overall status on project performance based on preestablished performance indicators, at a pre-established frequency.

To facilitate the project control and decision-making processes
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Quality Management Procedure
Procedure / Deliverable Name
Procedure Description

Work Schedule


To organize and assign work items in accordance with the selected
release strategy identified in the Master Plan
To establish the project schedule baseline and progress tracking items
To communicate responsibilities for identified deliverables
Project Completion Report


To evaluate the project with regard to its initial success parameters.
To provide feedback to the client, stakeholders, and members of the
project team
Human Resource Plan


To list the responsibilities of each resource within the project team.
To describe when and how human resources will be brought on and
taken off the project team.
To identify the competency required for each identified role.
To establish and communicate the activities that will take place to
develop the expected competence from team members

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Development Process
To define the process to be followed to produce the project deliverables.
This process identified the quality reviews actions that are to be undertaken
and who undertakes these reviews.
This process is defined within the PMP.
Implementation Plan
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To plan production implementation and post-implementation activities.
To describe and quantify resources required to implement the system.
To describe and quantify resources and that will use, operate, support,
and maintain the system once implemented
This process is defined within the PMP.
Q UALITY M ANAGEMENT S TRATEGY
A PPROACH
The overall quality management strategy to be used on the project can be
summarised by the following steps:

Create – a deliverable

Review – the deliverable goes through a review process which will
vary depending on the type of deliverable

Correct – the deliverable is updated with review feedback

Approve – the deliverable is approved by the relevant party
The reviews are the foundation of the quality plan for the project and product. The
reviews are classified into the following three categories: process, project,
deliverable.
Process Review
Compliance with Quality Plan
At times Flinders University ITS will audit the delivery processes of the project
to ensure that it is complying with the requirements of this Quality Plan. The
Project Manager will make all project files and other relevant documentation
available to the auditors.
The first of these audits will be a project start-up review conducted in the first
week of the project.
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Quality Management Procedure
Project Review
Project Status
The Communication Plan defined in the PMP describes the project status
reporting in terms of

frequency of formal status reporting

attendees to the review

the distribution list for the status report
The status report is produced to provide the following information:

project progress;

status of resolution of risks and issues;

status of change requests; and

financial status.
Monthly Project Review
Each month Project Services management will review the project. The
objective is to ensure that the project is being executed according to
schedule, budget and quality criteria. Risk and Issue resolution actions are
also reviewed. Any appropriate corrective actions will be assigned to
appropriate resources. Actions are recorded and distributed.
Deliverable Review
The process to accept the deliverables is as defined in the Deliverable
Review and Acceptance process, in the PMP.
R ESPONSIBILITIES
Responsibilities
Who
 Define, implement, and control the quality program for the project
Project Manager
 Ensure that the project (processes and products) satisfies the requirements of this
Quality Plan
 Examine and escalate, as required, any reported deficiency
 Ensure timeliness of each required user intervention (as scheduled)
Project Manager
 Ensure the quality of the products and deliverables
Delivery Team
 Make critical decisions regarding the project and its product
Business System
Owner
 Ensure compliance with the Configuration Management procedure
Project Manager
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Quality Management Procedure
Q UALITY M ETRICS
The quality metrics to be applied to the project are defined within the PMP
Deliverable Acceptance Criteria.
A PPROVAL C YCLE
Role
Name
Signature
Date
Reviewer(s):
Approver(s):
C HANGE H ISTORY
Version
(State)
Author
Change Description
Date
0.1
Peter Woolley
Original draft
21/61/2013
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