University of Central Oklahoma – College of Business Administration – Dept. of Information Systems & Operations Management
ISOM 3313 - Operations Management
COURSE SYLLABUS
Spring 2013
Instructor:
Office:
Phone:
Email:
Office Hours:
Textbook:
Prerequisite:
Dr. Saba Bahouth
Room 200D, Business Building
974-2819
sbahouth@uco.edu
2:00 to 4:00 - Tu; Th. and by appointment
Operations Management (Required)
William Stevenson – 11th Edition – Irwin/McGraw-Hill, 2012
ECON 2173 – Principles of Business Statistics
Course Description: This course is designed to acquaint the student with the area of operations management. This is an
overview course in operations management where students will be exposed to the different tools used by upper
management, in both the service sector as well as the manufacturing sector, to improve the decision making process.
Topics include: productivity, strategy, decision making, quality improvement, work measurement, project management;
and product, process, capacity, and layout decisions.
Instructional Process: Lecture by the instructor (70%)
Class participation in problem solving (30%)
Course Objectives:
 Students will improve their decision-making in order to implement productivity improvements using competitive
strategy.
 Students will understand and be able to discuss the important role of quality and its implementation in today's
business organizations
 Students will discuss and implement simple design decisions related to product & service design, product
reliability, process selection, capacity planning, facility layout, and location planning.
 Students will understand and feel comfortable with the planning process of a small project.
References / Resources:
Production and Operations Management Society
APICS
American Society for Quality
Project Management Institute
www.poms.org
www.apics.org
www.asq.org
www.pmi.org
Requirements:
Students are required to attend class, study assigned material before class meeting, complete homework and
problem assignments, and take semester exams and final exam as scheduled.
Grading & Evaluation:
Following is how performance is evaluated for this course:
Weight.
Exam 1
30%
Exam 2
30%
Exam 3 (Final)
30%
Writing Assignment(s)
5%
Attendance and participation
5%
Total:
100%
Attendance:
First absence is free. A student loses 1% point for each additional absence, whatever is the reason for the absence,
up to a maximum of 5% points. This policy is not to punish students; it is rather to highlight the fact that a student
who attends class benefits more, and therefore deserves a higher grade than the student who does not.
Advice: Do not use your free absence; save it for an emergency.
A Quote:
“To have knowledge of a fact, it is not enough simply to be able to repeat the fact. You must be able to give the
reason why that fact is true” (Aristotle – Circa 330 B.C.)
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Course Outline:
 Introduction to Operations Management
 Competitiveness, Strategy and Productivity
 Product and Service Design
 Reliability
 Strategic Capacity Planning for Products and Services
 Decision Theory
 Process Selection and Facility Layout
 Linear Programming
 Design of Work Systems
 Learning Curves
 Location Planning and Analysis (The Transportation Model)
 Management of Quality
 Supply Chain Management
 Project management
Course assignments and schedule are on the following page.
Additional Information:
 Make up exams will be given only in case of critical uncontrollable situations (documentation will be required),
and only if the instructor is notified ahead of the scheduled exam. The make-up will typically be given before the
scheduled exam.
 Always bring a calculator to class. No calculators with communication capabilities are allowed during exams.
 Make sure any e-mail you send me is professionally written if you want me to answer.
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No text messaging in class.
Class discussion on the lecture topics and problems solution is expected and encouraged.
Remember that you are “University Students”. Do not expect same teaching methods as in middle or high school.
The role of the instructor is to prepare students to become good decision makers: leaders, not followers.
Advice for improving your chances of getting a better grade:
After the first exam students start asking: How do we study and prepare better for next exams? Unfortunately, they are too
late in asking this question. To avoid this situation, I am providing you now (day one) with an advance answer to this
question:
 Start studying from the very start of the course. This course is more challenging than your average course.
 Study regularly, not just for the exams.
 The material that you need to know for the exams is already listed in your syllabus. Study all the listed material.
 All the material that is assigned from the textbook is important for the exams. Your textbook and your class notes
are the best sources to study and prepare for exams.
 Solve yourself the assigned “Solved Problems” before you look at the solution.
 Most of the PowerPoint slides that I use in the classroom are on my website www.busn.uco.edu/bahouth . Print
these and bring them to class. Use these slides to follow the lecture and take notes. These slides are designed to
help you understand the lectures and the textbook when you read it, but they are not to memorize for the exam.
 Ask questions in class anytime you do not understand a certain concept. It is OK even if my answer is in the form
of another question because this is one of the most effective methods of inquisitive learning.
 You are encouraged to visit me in my office to clarify the material that you did not understand.
A Note from the Dean:
Welcome to Operations Management (ISOM 3313), one of the core courses in your program of study in the College of
Business. You may be wondering why you have to take so many courses that are not directly related to your chosen major.
In addition to preparing you to be successful in your major field of study, the curriculum in the College of Business is
designed to help you understand and work with all of the functional areas you will encounter in business. Mastering the
material in this course will help you perform better in all your business classes, on the Strategic Management
comprehensive examination at the end of your degree program and make you a better business professional as well. Have
a great semester!
Transformative Learning:
UCO and the College of Business are committed to providing students transformative learning experiences in six core
areas: discipline knowledge; leadership; research, creative and scholarly activities; service learning and civic engagement;
global and cultural competencies; and health and wellness. This course supports the core area of discipline knowledge by
using student centered discussions, class exercises and homework assignments. The core area of global and cultural
competencies is supported by addressing global supply chain management issues that are covered throughout the course.
For additional UCO regulations, see “UCO’s Student Information Sheet and Syllabus Attachment” at:
http://broncho2.uco.edu/academicaffairs/StudentInfoSheet.pdf
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University of Central Oklahoma – College of Business Administration – Dept. of Information Systems & Operations Management
ISOM 3313 – Operations Management
Textbook Assignment and Schedule for Sections of Dr. Saba Bahouth
11th Edition
Chap. 1
Introduction to Operations Management
Pages 2-36
While covering chapter 1, read chapter. 15 (Supply Chain Management) - Pages 662-682 (will not be discussed in class)
Chap. 2
Competitiveness, Strategy and Productivity
Pages 40-64
Chap. 4
Product and Service Design
Pages 132-165
Sup. 4
Reliability
Pages 169-172 + Pages 175- 176 on Availability + Solved Problems 1, 2, and 3 on page 176-177
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Exam 1 (Feb 26, 2013)
Chap. 5
Strategic Capacity Planning for Products and Services
Pages 182-205 + Solved Problems 1, 2, and 3 on pages 206-207
Sup. 5
Decision Theory
Pages 212 to middle of 220 + Solved problems 1, 3, 4, 5 and 6 (parts a and b) on pages 222-226
Chap. 6
Process Selection and Facility Layout
Pages 234-267 + Solved Problem 1 on pages 273-274
Chap. 7
Work Design and Measurement
Pages 284 to middle of 309 (Do not cover page 303 and example 1 on page 304)
Sup. 7
Learning Curves
Pages 320-327 + Solved Problems 1 and 2 on pages 327-328
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Exam 2 (April 9, 2013)
Chap. 8
Location Planning and Analysis
Pages 332-356 + Solved Problems 1, 2, 3, and 4 on pages 357-358
Chap. 17
Project management
Pages 740-761 + Solved Problems 1 and 2 on pages 775-778
Chap. 9
Management of Quality
Pages 370-403
Chap. 19
Linear Programming
Pages 832-844 + Handout
Exam 3 – Final Exam - (Check with Finals Schedule)
(the focus is on the chapters covered after the second exam, but it will include around 20 general
comprehension questions about the course)
For regular semester:
Tu 7:30 PM section:
Final is Tuesday at 7:30 during finals week
Tu; Th 11:00 section:
Final is Thursday at 11:00 during finals week.
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