JD GROUP ANNUAL REPORT 2009 www.jdgroup.co.za Annual Report 2009 Contents Group review Financial summary Business operating structure Operating portfolio Vision and strategies Our service code Directorate Executive management Executive chairman’s report Chief executive officer’s report Review of operations Review of corporate services 2 4 6 8 10 14 16 18 22 28 43 Sustainability and governance Sustainability and stakeholder review Corporate governance 56 69 Annual financial statements Ten year review Directors’ approval Report of the independent auditors Certificate by Company secretary Directors’ report Audit committee report Directors’ remuneration Definitions Accounting policies Group income statement Group balance sheet Group cash flow statement Notes to the Group cash flow statement Group statement of changes in equity Notes to the Group annual financial statements Segmental analysis Share incentive trust and salient features Salient features of the Share Appreciation Rights Scheme JD Group Limited – Company financial statements Subsidiaries Annexure A – Insurance businesses Shareholder information Notice of annual general meeting Form of proxy Administration Shareholders’ diary for 2010 92 96 97 97 98 100 102 110 111 122 123 124 125 126 127 159 162 165 167 168 170 173 174 179 IBC IBC www.jdgroup.co.za Making a difference our focus for the future JD Group has committed to making a difference in our customers’ lives through our ËArt of Service’ culture. The manner in which we treat the customer is at the centre of everything that we do. JD Group, a mass consumer financier, is South Africa’s leading differentiated furniture, appliances, electronic goods, home entertainment and office automation retailer, operating in southern Africa through four business divisions and 10 brands and internationally through one business division and brand in Poland. JD Group predominantly trades across the mass middle market and services this market through 1 025 stores in southern Africa and 69 stores in Poland. Each brand is positioned in the mass middle market in a differentiated manner with a specific focus on a market segment, brand identity, store layout, merchandise range and market profile. JD Group generated annual revenue of R12,9 billion and an annual cash inflow of R871 million from trading activities. JD Group_Annual Report 2009 1 Financial summary 31 August 2009 31 August 2008 12 610 Revenue Rm 12 922 Profit attributable to shareholders Rm 75 514 Total assets Rm 8 926 8 673 Shareholders’ equity Rm 4 831 4 813 Gearing ratio % 13,2 3,3 Operating margin % 5,0 6,3 cents 44,4 301,0 Headline earnings per share Cash equivalent dividends per share cents 41,0 152,0 Net asset value per share cents 2 833,5 2 822,9 Return on assets managed % 10,0 12,7 Return on average shareholders’ equity % 1,6 10,4 Note: Definitions of the terms above are reflected on page 110 of the annual financial statements. 2 833,5 2 822,9 2 717,0 44,4 301,0 518,5 2 297,0 621,7 697,6 12 922 9 933 9 056 2 804,5 cents 3 160,5 cents 823,5 R million 12 610 Net asset value per share 12 914 Headline earnings per share 11 939 Revenue 04 05 06 07 08 09 04 05 06 07 08 09 R12 922m 44,4 cents 1983 1986 – Price ’n Pride established. – Joshua Doore acquired. – Joshua Doore Ltd trading as Price ’n Pride and Joshua Doore is listed on the JSE. 2 JD Group_Annual Report 2009 1988 – Joshua Doore Ltd acquired Bradlows, Score Furnishers and World Furnishers. – Name changed to JD Group Ltd. 04 05 06 07 08 09 2 834 cents 1991 – JD Group Ltd became a cash business, whilst simultaneously managing the credit business of JD Sales (Pty) Ltd. Investment offering a portfolio of investment opportunity JD Group offers shareholders an opportunity to invest in a leading, predominantly southern African retailer and financial services business that is well positioned to take strategic advantage of the challenging market environment through its leading and progressive brands and operational structures. S Presence – Our leading brands are well entrenched in the minds and lives of consumers where we trade both locally and internationally. – Our 11 brands have been trading for an average of 50 years thereby cementing their places as market leaders. S Customer centricity – We strive to achieve world-class service through the establishment of a culture whereby each customer is treated like our only customer. – We provide expanded, relevant and differentiated products and services to our customers. S Strong management team – Our 10 retail chief executives have an average of 23 years’ experience in the retail industry. – Our Financial Services and New Business Development executives have the requisite skills and expertise to deliver on the set benchmarks. – Transformation is a key strategy for the Group and previously disadvantaged people are achieving senior management status and positions. S Delivery – Management has built solid foundations from which to grow the business by successfully implementing growth strategies in new and existing markets. S Growth prospects – The Group has planted the seeds for future growth through a disciplined and methodical approach in its endeavours to ensure improved and sustainable returns for the Group over the longer term. – Consistent and continuous improvement of the productivity of financial, human capital and space utilisation. – With the restructuring successfully completed, the Group is well placed to further optimise its processes and to take full advantage of any upswing in the economy. 1993 – Became the largest retailer of furniture, household appliances and home entertainment in Africa. 1994 1996 1999 – JD Group International (Pty) Ltd operated the Group’s foreign businesses. – JD Group, in partnership with Telkom, installed and commissioned satellite communication known as V-Sat to all outlets. – JD Group acquired a 90% stake in Abra, trading in Poland. JD Group_Annual Report 2009 3 Business operating structure achieving service excellence The five business divisions serve as the operating platform of the Group. The structure and the divisional business goals are represented below. Divisions Brands Business goal Optimisation of retail efficiency and delivery of required return on revenue Barnetts Traditional Retail Bradlows Electric Express Joshua Doore Morkels Price ’n Pride Russells Supreme Product and service differentiation, store expansion and delivery of required return on revenue Hi-Fi Corporation Cash Retail Incredible Connection International Retail Store expansion and delivery required return on revenue Abra Relevant risk management, collection optimisation and delivery of required return on capital employed Financial Services New Business Development Maravedi Group Blake & Associates 2001 – Score Furnishers is discontinued and Price ‘n Pride is relaunched to cater for a higher segment of the market. 4 (90,5%) New product and market development and delivery of required return on capital employed (70%) 2002 2003 2004 – JD Group selected the “PeopleSoft” centralised branch processing architecture. – JD Group acquired the business of Profum Ltd. – JD Group acquired a 27,5% equity stake in Blake & Associates – a leading call centre and debt collection solutions group. JD Group_Annual Report 2009 of 4 1 8 8 1 Electric Express 29 12 15 8 12 10 7 6 1 100 Joshua Doore 36 17 19 18 13 13 12 13 5 146 Morkels 36 15 11 12 11 8 9 8 2 112 Price'n Pride 24 19 7 16 25 10 15 12 3 131 Russells 51 27 34 24 14 15 13 18 9 205 Total number of stores Northern Cape 10 9 Poland Free State 13 11 Swaziland North West 35 13 Namibia Eastern Cape 21 13 Botswana Limpopo 22 28 Western Cape 22 Bradlows KwaZulu-Natal Barnetts Gauteng Mpumalanga Geographic footprint Operational areas Traditional Retail Supreme Furnishers 128 2 93 20 20 Cash Retail Hi-Fi Corporation 12 6 7 2 1 2 2 1 1 1 1 36 Incredible Connection 25 5 12 3 1 2 2 1 1 1 1 54 International Retail Abra 69 69 69 1 094 New Business Development Maravedi Group Blake & Associates Total 2005 – Maravedi Group established a financial services alliance with Absa Group and Thebe Investment Corporation. 263 136 105 117 123 82 78 71 24 22 2 2 2007 2008 2009 – Maravedi Financial Solutions established a presence in 745 selected JD Group business units. – JD Group celebrated 25 years. – The Financial Services division is launched with contact centres in Johannesburg and Durban. JD Group_Annual Report 2009 5 Operating portfolio how we serve you best Traditional Retail Cash Retail SÊ Contribution 2009 Revenue (Rm) 5 203 Operating profit (Rm) 202 Number of employees SÊ Operations 8 037 2009 Revenue (Rm) 3 976 Operating profit (Rm) 218 Number of employees The Traditional Retail division maintains its status The of leading retail brands focused on affordable and outperform functionally designed household merchandise specialist retail division with leading brands and appliances offering these services across the in technology automation, electronic merchandise, broad spectrum of the mass middle market. home entertainment, audio visual products and The national footprint of Traditional Retail spans Cash 3 575 Retail its division competitors continues set as to a household appliances. southern Africa with some 935 stores, ensuring Consumers are continually and consistently that the merchandise and services are available to enticed to the brands within this division by virtue consumers for their convenience. of the extensive ranges of merchandise on offer The conveniently located stores are displayed in natural room settings to enable consumers to at competitive prices, providing consumers with compelling reasons to shop at these brands. experience the merchandise look and feel and to Consumers across the middle to upper mass visualise how it could look in their homes. market are the focus of this division, however, The brands are strategically positioned across the mass middle market to ensure that irrespective the brands are experiencing a wider customer footprint than has been enjoyed previously. of a consumer’s aspirational needs, one of the Group’s brands is able to exceed the consumer’s expectations. SÊ Stores SÊ Core brands SÊ Highlight 935 stores Barnetts Bradlows Electric Express Joshua Doore Morkels Price ’n Pride Russells Supreme 82% 2008 6 JD Group_Annual Report 2009 Hi-Fi Corporation Incredible Connection Incredible Connection increased revenue by 11% increase in operating profit 202 2009 SÊ Page reference 90 stores 28 111 and operating profit by 2009 2008 36 27% 218 230 International Retail New Business Development Financial Services 2009 Revenue (Rm) 843 Operating profit (Rm) 58 Number of employees 845 2009 Revenue (Rm) 2 980 Operating profit (Rm) 351 Number of employees 4 895 2009 Revenue (Rm) 400 Operating loss (Rm) Number of employees (3) 3 343 The International Retail division consists of The Financial Services division is well The Group’s strategic intent to establish the the Abra brand located in Poland servicing established and operational as the stand New Business Development division has been the lower to mass middle market. Given the alone financial services division of the significantly augmented with the increased average size of accommodation in Poland, Group. The focus going forward will be to shareholding in both Maravedi Group and merchandise requirements provide a unique implement, over the ensuing years, best Blake & Associates. challenge for this retailer in meeting and of exceeding the requirements of the consumer. solutions to enable the division to meet Abra continues to seek and achieve store expansion and will pursue an exciting new opportunity of a franchised business model. The Group’s intention is to continue the organic growth path for Abra as well as exploring business opportunities in eastern breed financial services technology the Group’s strategic intent and benefit realisation of the new operating business model. The division is primarily represented in Gauteng and KwaZulu-Natal with two state of the art contact centres, which provide a range of debt management services to the Group Europe. Maravedi Group is strategically positioned to improve and expand its range of financial product offerings, risk management and collection strategies both within the Group and the external market. Blake & Associates consists of a world-class premium inbound and outbound contact centre offering, servicing customers both locally and internationally. and its consumers. In addition, the division is represented in all Traditional Retail stores Blake & Associates will continue to seek for credit application facilities. business enhancing opportunities both locally and internationally. 69 stores Abra Revenue growth of 11,7% and an increase of 18,8% in operating profit in Polish currency 58 2009 2008 39 49 935 points of presence 935 points of presence JDG Trading Financial Services Maravedi Blake The Group achieved its primary objective to The Group increased its shareholding in successfully separate the Financial Services Maravedi Group from 42,7% to 90,5% and business from the Traditional Retail business increased its stake in Blake & Associates from and established short term and long term 27,5% to 70% during the year. insurance companies which are now registered and operational. 40 41 JD Group_Annual Report 2009 7 Vision The Group’s vision is “to be world-class in our fields of expertise”. Mission and philosophy To lead the industry by satisfying our customers’ needs and our stakeholders’ expectations through the delivery of consistent, acceptable profit growth which will be achieved globally by: S Being innovative in everything we do; S Continuous and consistent development and optimisation of customer and supplier relationships on sound levels of service, values, ethics and business principles; S The ongoing development of our employees; S The continuous enhancement of management and leadership skills; and S Remaining conscious of and committed to our social responsibility. Values The Group’s values, upon which the foundation of our cultures and behaviours are built, are outlined below: S Honesty and integrity Ability to communicate and behave openly without fear, focused on one truth as the only norm, based on mutual trust and respect and where the intent of any communication and/or behaviour is unquestionable. S Valuing diversity Individually and/or collectively understanding, accepting and valuing the different backgrounds, cultures, personal preferences and competencies of people. S Responsibility and accountability Role defined responsibilities and accountabilities are not only vested in the function, but fundamentally also in the person and are not transferable. S Urgency Urgency in all we do is a non-negotiable value. S Performance driven The journey to achieve world-class status is impossible without the individual and collective commitment of all the people of the Group to own the performance driven value. Strategic business goals Our strategic goals are central to drive the implementation and realisation of the Group’s strategy. We have set clear goals for ourselves as we enter a phase of our journey towards perfecting the ‘Art of Service’. Believing that we are well equipped to realise key objectives and to meet whatever challenges the future may bring. We use both objective and subjective criteria to measure our ability to create value. The following are the Group’s business divisions’ strategic business goals: S Traditional Retail Optimisation of retail efficiency and delivery of required return on revenue. S Cash Retail Product and service differentiation, store expansion and delivery of required return on revenue. S International Retail Store expansion and delivery of required return on revenue. S Financial Services Risk management, collection optimisation and delivery of required return on capital employed. S New Business Development New product and market development and delivery of required return on capital employed. 8 JD Group_Annual Report 2009 Strategies Strategic business goals of the operating divisions Target Actual Objective 2007/8 2008/9 2010/11 Traditional Retail Optimisation of retail efficiency and delivery of required return on revenue 2,1% 4,4%# return on revenue Cash Retail Product and service differentiation, store expansion and delivery of required return on revenue 5,7% 5,5% return on revenue International Retail Store expansion and delivery of required return on revenue 6,1% 6,9% return on revenue 12,8% 5,4%* return on capital employed n/a Loss return on capital employed Financial Services Risk management, collection optimisation and delivery of required return on capital employed New Business Development New product and market development and delivery of required return on capital employed 12,5% 7% 10% 25% 25% # Adjusted for restructuring costs of R29 million. *Return = operating profit plus restructuring costs less interest on 50% of average gross book divided by capital employed (50% of average gross book). Group operational strategies Strategy Customer centricity Continuous focus to serve our existing and new customers with the best possible range of differentiated merchandise and financial services offerings, underpinned by excellent service. Sustainable growth Secure short and medium term business performance to satisfy stakeholders’ needs, while focusing on market trends, to ensure future relevance and market growth. Building and optimising people capacity Creating and establishing a culture of continuous learning, leadership development and business performance. Optimised technology enablement Establish, maintain and grow technology capacities that will enable a differentiated customer experience and secure maximised business efficiencies. Transformation Driving transformation as a key imperative for the future success of South Africa and the Group. JD Group_Annual Report 2009 9 Our service code what drives our business In the beginning The story of the creation of the JD legend! Creed Why are we here? The future Making a difference through service Customer service is elevated as a strategic driver and is measured What cannot be measured cannot be managed Core ideology VISION: “To be world-class in our fields of expertise” VALUES: Honesty_Integrity_Value diversity_Responsibility Accountability_Urgency Performance driven The leaders Leaders walking the talk Leaders who lead from the front Artefacts s Policies s Processes s Systems s The way we dress s The way we treat the customer The rituals s Remuneration – leaders s Performance management – leaders s Celebrations s Customer meetings s Exco agenda s Steerco s Incentives The sacred word - hand talk (4x4xU) are at the centre of all we do 1. Focus on the small things 2. Commit: Make every experience a great experience 3. Confront the brutal facts 4. Pulse: Every interaction The whole notion of our service code is to bring about a functional change to our system, which entails changing the culture of service across the organisation. In order to bring about this change, one needs to look at the organisation as a holistic and integrated environment. This is a way of life and a way of work in which each and every person in the Group has a fundamental part to play, in order to create extraordinary levels of customer service, both internally and externally. 10 JD Group_Annual Report 2009 Making a difference our focus for the future Why the ‘Art of Service’? S It will enable our resources to provide an excellent and consistent customer experience. S We will exceed the expectations of internal and external customers. S This will result in improved, increased and sustainable profit and brand equity. The impact of this strategic initiative has various levels. On every level, there is a people process, from its reach to its value, through to its ultimate impact . . . the customer. SÊ W Ê hen thousands of employees are reached and inspired, their energy and intent begin to flow in the same direction. SÊ A Ê s individuals respond to the message, they join as one force, the critical mass is reached and tides turn. SÊ A Ê s the ‘Art of Service’ is embraced by all and adopted as a personal value system, a change in behaviour becomes tangible across the employee spectrum. SÊ T Ê he impact is felt and experienced by the customer as changes in attitude and behaviour translate into new levels of customer satisfaction. SÊ T Ê he new customer experience strengthens customer loyalty, leading to growth in market share and increased revenue and profit . . . the ultimate impact for our stakeholders. JD Group_Annual Report 2009 11 % +82 Service delivery... 12 JD Group_Annual Report 2009 Group review Price ’n Pride – Tsakane Mall JD Group_Annual Report 2009 13 Board of directors Executive directors 1. 5. 3. 6. 5. Gerald Völkel (49) BAcc, CA(SA) Appointed 2 April 2001. 2. 4. 1. David Sussman (61) BCom Appointed 1 April 1986. David was appointed chairman in February 1989. He has 36 years’ experience in retail. Founded the Group in 1983. Executive chairman 2. Grattan Kirk (45) 3. Richard Chauke (42) BCom (Hons), MCom (Taxation), MTP (SA) Appointed 17 September 2007. Richard joined the Group in February 2006. He has 12 years’ experience in auditing and taxation, four years’ lecturing and three years’ experience in retail. Director: Transformation, Tax, Risk, Internal Audit and Compliance FCA, CA(SA) Appointed 17 September 2007. Grattan joined the Group in December 2005. He joined Incredible Connection in October 1997 and was appointed chief executive of Incredible Connection in 2003. He has 10 years’ experience in auditing and 12 years’ experience in retail. Chief executive officer 14 JD Group_Annual Report 2009 Gerald joined the Group in November 1995 as the assistant to the financial director and took over that role in October 1997 and now 14 years with the Group. Completed five years’ articles with Ernst & Whinney and qualified as a CA(SA) in 1985. Ended 15 years’ in the auditing profession as an audit partner with Ernst & Young before joining the Group. Financial director 6. Dr Henk Greeff (50) MEd (Ed Management) (cum laude), PhD, Programme in Strategic Transformation (USB), Programme in Strategic Change (Stanford, USA) Appointed 17 September 2007. 4. Ian Thompson (41) BCom, BAcc, CA(SA) Appointed 13 November 2008. Ian joined the Group in September 2003. He has 12 years’ experience in finance, corporate finance, auditing and taxation and six years’ experience in retail. Director: Finance and Corporate Affairs Eight years’ experience in strategic management consulting in a diverse set of industry types. Led a number of large scale strategic programmes from design to successful implementation. Six years’ experience in retail. Director: Strategy and Human Resources Group review continued Non-executive and independent directors 7. Ivan S Levy (71) Dip Law, Attorney and director of companies Appointed 1 December 1994. Chairman of the Group’s nominations committee and of the pension and provident funds, as well as a member of the JD Group remuneration committee. 7. Non-executive director 8. 10. 12. 13. 12. Dr Len Konar (55) BCom, CA(SA), MAS, DCom, an independent consultant and professional director Appointed 19 July 1995. 9. 11. 8. Vusi Khanyile (59) 10. Maureen Lock (60) BCom (Hons), director of companies BCom, CA(SA), corporate financier Appointed 13 November 2008. Appointed 2 April 2001. Chairman and founding managing director of Thebe Investment Corporation. Director of numerous companies, listed and private. With effect from 9 March 2009, appointed lead independent nonexecutive director. Corporate financier with extensive experience in business re-engineering, primarily in the retail and engineering sectors. First woman appointed as a partner of Ernst & Young in 1981. Independent director Independent director 11. Günter Steffens OBE (72) 9. Martin Shaw (71) Director of companies CA(SA), director of companies Appointed 13 November 2008. Appointed 1 June 2001. Former general manager at Dresdner Bank AG in London and in South Africa. Before joining Dresdner Bank, worked for international banks in Montreal, Zurich and Paris. A past chairman of German – British Chamber of Industry and Commerce and of the Foreign Banks Association in London. A non-executive director of various companies in South Africa and in Europe. Chairman of the JD Group risk management committee. Prior to retirement, served as managing partner, chief executive and chairman of Deloitte & Touche and acted as chairman of Deloitte Consulting global from 1998 to 2003. Non-executive director of Reunert, Illovo Sugar and Standard Bank. Past president of the Natal Society of Chartered Accountants and also of SAICA. Chairman of the JD Group remuneration committee and a member of the audit, risk management and nominations committees. Independent director Independent director Member of the King Committee on Corporate Governance in South Africa, the Securities Regulation Panel and the Institute of Directors. Formerly professor and head of the department of accountancy at the University of DurbanWestville and chairperson of the Ministerial Panel for the review of the regulations of accountants and auditors in South Africa in 2003. Served as chairman of the audit committee of the International Monetary Fund, co-chairman of the Implementation Oversight Panel at the World Bank, Washington. Chairman of Steinhoff International, Exxaro and Mustek and a nonexecutive director of the South African Reserve Bank, Sappi and Illovo Sugar. Member of the JD Group audit, risk management, remuneration and nominations committees. Independent director 13. Mervyn King SC (72) BA, LLB (cum laude), H Dip Tax, PhD (hc) in Law, director of companies Appointed 2 May 1995. A former judge of the High Court of South Africa. Chairman of the King Committee on Corporate Governance in South Africa. Professor extraordinaire at UNISA on Corporate Citizenship. First vice president of the Institute of Directors Southern Africa. Chairman of the Global Reporting Initiative in Amsterdam, United Nations Committee on Governance and Oversight, as well as of Strate. Chairman of the JD Group audit committee and member of the remuneration and nominations committees. Independent director JD Group_Annual Report 2009 15 Executive management 1. 3. 2. 1. Pamela Barletta* (40) 2. David Hirsch (38) Diploma Labour Law, Diploma Human Resources 23 years’ resources. experience in human 4. 3. Johan Kok (58) 18 years’ experience in retail. 38 years’ experience in retail. Group executive: Merchandise and Marketing Chief operating officer 4. Phillip Kruger (47) Group executive: Human Resources BCom 19 years’ experience in retail. Chief executive: Financial Services *Note: 3 With effect from 16 September 2009, Pamela Barletta was appointed a member of executive management and a director on the board of JDG Trading (Pty) Ltd. 16 JD Group_Annual Report 2009 Group review continued 5. 8. 6. 5. Komani Mfuni* (44) 7. 7. Arie Neven (50) 8. Guy Pearce (43) BSc, MBA 29 years’ experience in retail. BSc, BCom, MBA Three years’ experience in financial services and nine years in strategy development and planning consulting. Chief executive: Traditional Retail 13 years’ experience in financial services, eight years’ experience in IT. Group executive: Strategic Research and Business Intelligence Chief executive: Development New Business 6. Andrew Murray* (47) BSc Eng 22 years’ experience in retail, IT, manufacturing and finance. Chief information officer *Note: 3 With effect from 14 September 2009, Komani Mfuni was appointed a member of executive management and a director on the board of JDG Trading (Pty) Ltd. 3 With effect from 1 May 2009, Andrew Murray was appointed a member of executive management and a director on the board of JDG Trading (Pty) Ltd. JD Group_Annual Report 2009 17 Executive chairman’s report David Sussman_Chairman “Unmanaged change becomes chaos, unmanaged stability becomes stagnation.” General Alexander Haig “The Group is well on course with the implementation of its strategy initiated in 2008. These initiatives which have been implemented across the organisation will ensure its future success.” 18 JD Group_Annual Report 2009 Group review continued At the time of our year end results in 2008, we had clearly in 2009 continued to feel the effects of over indebtedness, mapped out and planned our objectives for the current year. increased job losses and a lack of disposable income. It is with a strong sense of pride that I am able to report that Secondly, when we embarked on the project to centralise our we have achieved these objectives and that we have debt collection processes, it was with the understanding that successfully separated our financial services and retail this would inevitably result in an initial deterioration of the businesses. This has resulted in each of these businesses debtors book, followed by a period of stabilisation after which, achieving total focus on their core competencies. One year it would start to outperform the decentralised model. ago we had a combined retail and financial services business. I am pleased to say that we are through the stabilisation Today we can forge ahead confidently with our ultimate goal phase and we now look forward to optimising the new of being a world-class retail and financial services group. centralised model. We have already seen signs of an improvement in the Group’s vintage curves, which augurs It is particularly pleasing for me that we achieved these goals well for 2010. in a relatively short period of time and that we were not sidetracked despite the tough trading environment which With the Group now segregated into Retail and Financial could easily have diverted our attention during the vitally Services, we have aligned our balance sheet accordingly. This important implementation phase. has facilitated accurate tracking of divisional performance while optimising the use of the Group’s financial resources The retail business incorporates three divisions, Traditional Retail and working capital. being the seven furniture and appliance chains, Cash Retail being Hi-Fi Corporation and Incredible Connection and our At the half year stage we communicated that the worst international business, Abra in Poland. The financial services was definitely over. The trading performance in the second business incorporates two divisions, being the Traditional Retail half of the year confirms this conviction and we see clear debtors book, including the insurance business, and the New signs that market conditions are no longer deteriorating. Business Development division of Maravedi and Blake. Our priority for 2010 is to fine tune these businesses to cement their positioning for long term value creation. Current uncertainty revolves around job preservation in the economy. The average consumer remains highly leveraged and paying off debts is a high priority. It will take time for As part of the implementation phase we recruited some consumers to rebuild the capacity to service new debt as is highly experienced financial services specialists and they clearly demonstrated by the fact that credit applications are have added enormous value in this regard. On 23 November down by 15% year on year. Only 52% (2008: 55%) of submitted 2009, our new risk rating software will go live. This is an applications are currently being converted to actual deals. enormous step forward as it will ensure our ability to risk It is fair to say that the National Credit Act has changed the rate our customers consistently across all our brands, which playing field forever. in turn will mean that we charge accurately for the commensurate risk. We are confident that this will enhance our competitiveness. JD Group has gained market share in a shrinking market. The operating profit before debtors costs, adjusted for the restructuring costs, also showed a strong improvement Although our bad debts and provisions increased during the of 9%, which clearly demonstrates that we are doing year, this was no surprise. The reasons are twofold. The first something right. Some of this success must be attributed to being the overall economic environment. Our customer base our ‘Art of Service’ initiatives which gained momentum JD Group_Annual Report 2009 19 Executive chairman’s report continued during the year. We have an absolute determination to serve our customers better. The ‘Art of Service’ initiative required us to revisit our business processes in order to empower our employees at store level to provide our customers with the quality of service they deserve. Continually enhancing the skills of our employees is also of paramount importance. Social responsibility The JD Group’s corporate social investment programme remains focused on the development of individual and community self sufficiency through education, training, skills development and job creation. During the 2009 financial year we invested more than R8 million in our social responsibility will contribute to profit growth as programme, which consists of R3,2 million in enterprise consumers recognise that our brands are totally committed development projects and R4,8 million in direct donations. to a broad value proposition which extends beyond price, Our main projects include among others, the Techno- and that we are committed to giving them a superior shopping agricultural Innovation for Poverty Alleviation (Tipa) project. experience. We have already seen and felt a new attitude Tipa is based on the concept of the African Garden Market, among our senior and middle management and our challenge part of the Food Security for Africa initiative. The ‘Art of Service’ is now to ensure that this enthusiasm cascades all the way through to store level. Broad-based black economic empowerment For additional details refer to the sustainability report on page 56. Dividend (B-BBEE) No interim dividend was paid in order to facilitate the payment No progress has been made with regard to the conclusion of a B-BBEE transaction. This is due to recent turmoil in the financial markets. Such a transaction, incorporating a broad- of the tax settlement. However, cash flow projections and current trading enabled the board to declare a final dividend of 41 cents per share. based business partner and staff will most certainly be pursued when the time is deemed to be propitious. We continue to focus on the other aspects of the B-BBEE scorecard and continuously evaluate procurement across the operations to verify the credentials of our suppliers. Recruiting people from previously disadvantaged backgrounds at a management level is a priority and is supported by our bursary, training and mentorship programmes. While we have made progress in this regard, we fully acknowledge that much is still to be achieved. 20 JD Group_Annual Report 2009 Prospects While the market has stabilised and there are indications that the global recession is coming to an end, we maintain that the economic recovery will be slow. Notwithstanding the uncertain timing of the local recovery, the fundamentals are in place at JD Group. The Group is well on course with the implementation of its strategy initiated in 2008. These initiatives which have been implemented across the organisation will ensure its future success. Group review continued Acknowledgements The JD Group has most certainly undergone the most momentous change in its 26 year history. It was relatively easy to buy into this strategy if one was integral in its formulation. For many of our employees it required a leap of faith. I wish to extend my heartfelt thanks to the JD family for their ongoing commitment and loyalty. Their efforts enabled us to follow through and achieve the targets which we set for ourselves during the year despite the market turmoil. The strategy to redefine our business was a daunting task and was only made possible by the resilience and determination displayed by our people. In particular, I have been delighted by the leadership qualities displayed by our new CEO, Grattan Kirk, and our executive team during these challenging times. I am grateful to all members of the team for their assistance in bringing about the changes that are required in our business. Our shareholders, providers of finance and our suppliers of goods and services have once again displayed a huge amount of confidence in the management of JD Group. Without your ongoing support this business would not be what it is today. Thank you. To our non-executive directors, your continued support and commitment during these challenging times are most appreciated. I David Sussman_Chairman JD Group_Annual Report 2009 21 Chief executive officer’s report Grattan Kirk_Chief executive officer “Nothing changes if nothing changes.” “The Group’s strategy to separate its activities into focused retail and financial services businesses started to deliver tangible benefits . . . Our like for like operating profit before debtors costs increased by 9,3%.” 22 JD Group_Annual Report 2009 Group review continued Even though we operated in a tough environment during the continues to be very conservative and provides the year, we maintained our focus on implementing the strategy Group with a healthy balance sheet to grow the which we set in motion in the previous year. We now have business into its areas of strategic focus in the years two focused and standalone retail and financial services ahead. 2009 also allowed us to consolidate our funding operations. Our priority is to fine tune these businesses to position by raising over R900 million in long term cement their positioning for long term value creation. borrowings. Financial overview Traditional Retail We are pleased to report a growth in revenue of 2,5% to R12,9 billion (2008: R12,6 billion). Whilst not significant growth, it does represent an increase in our share of the durable goods sector which declined 6,2% in the period under review. The Group’s strategy to separate its activities into focused retail and financial services businesses started to deliver tangible benefits, as the gross profit increased by 6,3% to R2,8 billion (2008: R2,6 billion). Accordingly, the gross profit margin improved to 30,5% from 28,6% a year ago. These results are underpinned by solid performances The durable goods market was severely impacted by the consumers’ limited ability to take on more debt during the year, with the sector down 6,2% in the period under review. The Traditional Retail division reported stable merchandise sales of R4,47 billion (2008: R4,49 billion). Facilitated by our focus on retail, the division became more effective in relation to its merchandise – buying the right quantities and ensuring that these products were distributed to the right place at the right time. across all five operating divisions, as all brands, with the Despite ongoing inflationary pressures, Traditional Retail exception of Hi-Fi Corporation, performed in line with managed to increase its product margin and reduce its expectation. operating expenses, thereby delivering a 108% increase in Operating profit before debtors costs was R1 755 million, up 3,5% on 2008. If we exclude the R98 million in restructuring costs that the Group incurred this year, our like for like operating profit (excluding restructuring costs of R29 million) to R231 million (2008: R111 million). Return on revenue at 4,4% is up from 2,1% in 2008. operating profit before debtors costs increased by 9,3%. This The division made further progress with the centralisation of reflects the success we have achieved during the year in its logistics functions through the conclusion of a very managing both our product margins and expenses. successful pilot project in Bloemfontein. During September Operating profit after debtors costs of R646 million 2009 a second centralised facility in Phuthaditjhaba was (2008: R797 million) showed a decline of 18,9% on the opened. Traditional Retail will continue to aggressively roll previous year as a result of the restructuring costs of out its centralised distribution model during the next two R98 million and a 23,5% increase in the bad debts charge to years in order to unlock further cost benefits while also R1 109 million (2008: R898 million). enhancing the ‘Art of Service’. Barnetts, Electric Express, Price ‘n Pride and Russells Balance sheet and cash flow delivered positive top line growth while all chains, with the The balance sheet reflects net gearing of R639 million exception of Morkels, delivered higher operating profit compared to R158 million at 31 August 2008. The despite the limitations on sales growth imposed by the very gearing ratio of 13,2%, compared to 3,3% at 31 August 2008, tough trading environment. JD Group_Annual Report 2009 23 Chief executive officer’s report continued Looking forward, Traditional Retail will focus on ensuring the its performance was negatively impacted by inventory write relevance of its brands in the southern African retail offs resulting in a 76,4% reduction in operating profit. The landscape, thus providing the Group with sustainable growth. programme initiated in 2008, to procure all merchandise This division is positioned to achieve its three-year return on through the local supply channel, was carried through and revenue objective of 12,5% through better management of all products are now supported and guaranteed by local its margins as well as the ongoing focus on expenses and distributors. Hi-Fi Corporation also redefined its brand operating efficiencies. strategy to penetrate the branded, specialised consumer electronics market, from entry level to top of the range Cash Retail products across all categories. During the year a new Incredible Connection and Hi-Fi Corporation make up management team was put in place to facilitate this strategy. the Group’s Cash Retail division, delivering revenue of By the end of November 2009, 11 of the 36 retail outlets will R3,98 billion (2008: R4,01 billion). Operating profit is down have been upgraded to the new store format, with all 5,2% on the prior year at R218 million (2008: R230 million) 11 stores now carrying the new focused range of due to a very poor trading performance at Hi-Fi merchandise. There are positive early indications that Corporation. Hi-Fi Corporation is now on solid ground for future growth. Incredible Connection extended its track record with an International Retail excellent performance, reporting an 11% increase in revenue with its operating profit up 27% on 2008. These results demonstrate the resilience of the business model despite adverse market conditions. With no single consolidated competitor, its strong supplier orientation, extensive product range and specialised employees, enable Incredible Connection to extend its leadership position in the local marketplace. Incredible Connection will continue to grow organically by opening new stores in areas which have good Abra, the Group’s retail chain based in Poland, continues to grow its footprint and perform well. It opened seven new retail outlets during the year, bringing its network to 69 stores. The chain delivered solid revenue growth of 11,7% with operating profit improving by 18,8% in Polish currency. The rand strength during the year dampened its revenue growth to 5,4%, however, its operating profit was 18,4% up in rand terms. growth potential. Incredible Connection is also committed to Abra is evaluating opportunities to introduce a franchise evolving its model to ensure its relevance with the business model to facilitate further expansion and the introduction of an extended warranty product, a new Group is confident in the brand’s ability to extend its e-commerce site and an on-site service. In 2009, we growth track record. The objective of pursuing acquisition introduced an updated store format, designed to enhance opportunities in central and eastern Europe was put on our customers’ in store experience. The new store format is hold due to the economic downturn in the region. being aggressively rolled out to entrench our market leadership. Financial Services Hi-Fi Corporation is experiencing a complete makeover. We The performance of the Financial Services division embarked on a strategy to reposition the brand and its mirrored merchandise as well as to modernise and upgrade the store environment, with the impact of lower loan volumes offset format. The brand reported an 11,5% decline in revenue and to a degree by the increase in the average loan value. 24 JD Group_Annual Report 2009 the experience in the traditional retail Group review continued Revenue of R3,0 billion (2008: R3,1 billion) was in line with Blake delivered a stable performance for the year under last year. Although the division took a conscious decision review and assisted in accelerating the roll out of the to reduce its insurance rates by 25% during the year, the Group’s centralised contact centre. This world-class introduction of service fees in terms of the National Credit inbound and outbound contact centre based in Durban, Act did compensate for the lower insurance income. remains a key strategic investment for the Group. We The separation of the Financial Services division into a standalone operation enabled a better control of expenses. Despite the reduction in operating expenses, the 20,5% increase in debtors costs, meant that the Financial Services division reported a 43,6% decline in operating profit to R351 million (2008: R622 million). Even though the performance of the debtors book was poor, we remain convinced that the centralisation of debtors will improve collections in the year ahead. The introduction of new loan and insurance products to our customer base and an increased our stake from 27,5% to 70% during the year. The way forward JD Group is well on course with implementing the strategy initiated in 2008. The pleasing operating performance of the business on a like for like basis in 2009, provides confirmation that our strategic direction will unlock the potential of JD Group. In the year ahead, we will be focused on optimising and consolidating the business model to drive the long term value of the business. improvement in the trading environment, augurs well for us The Group is committed to extending the progress achieving our benchmark return on capital employed of 25% made in 2009 towards achieving the specific performance by 2011. targets in each of the divisions. By leveraging the successes and achievements during the year under review, JD Group New Business Development is positioned to achieve these benchmarks. The New Business Development division, consisting of Maravedi and Blake, is of critical strategic importance to the Group. Maravedi performed in line with expectation and continues to make good progress towards its strategic imperative of introducing new financial products into the Group’s target Grattan Kirk_Chief executive officer market. We increased our stake from 42,7% to 90,5% during the year. In addition to launching a broker channel, Maravedi opened two pilot retail outlets under its own brand. Unsecured loans and additional insurance products have been introduced. Subsequent to year end, Maravedi has taken over the Incredible Connection and Hi-Fi Corporation debtors books. A private label credit card will be introduced in the new year. JD Group_Annual Report 2009 25 % +27 Service excellence... 26 JD Group_Annual Report 2009 Group review continued Incredible Connection – Cresta JD Group_Annual Report 2009 27 Review of operations_Traditional Retail Arie Neven Chief executive: Traditional Retail Executive committee Review Colin Bresler The past year was, in more than one dimension, a cornerstone year for the Chief executive: Joshua Doore Johan Coetsee division in its endeavour to adopt and adapt to the new business and Group executive: Finance operating model as a pure retail organisation, decoupled from Financial Toy de Klerk Chief executive: Russells Services, but establishing an optimised partnership with Financial Julian Hanmer Services. Group executive: Logistics David Hirsch Group executive: Merchandise and Marketing Pat Kimmince Chief executive: Barnetts The complexity of this endeavour was compounded by one of the toughest trading environments ever experienced, driven primarily by: 3 Negative economic conditions having an impact on a significant Johan Kok slowdown in market demand; Chief operating officer Rénier Krige 3 The migration to one retail technology platform to remove complexity Human Resources executive and increase efficiency; and Mike Roberts Chief executive: Price ’n Pride 3 Embarking on a journey of migration from a decentralised logistics Len Rundle Chief executive: Morkels and Electric Express Anthony Smith Information Technology executive: Traditional Retail Matthew van der Walt Chief executive: Bradlows and Supreme environment to one of a centralised business process, with a successful pilot delivered in Botshabelo. Fundamental changes under these conditions test the social and leadership fibre of an organisation and it can be stated with confidence that the Traditional Retail division successfully journeyed through this transformation, maintaining and growing its market share. The division is ready to take advantage of improved economic conditions and increased demand for its merchandise and services. Outlook The new financial year offers significant optimisation opportunities through the: 3 Launch of a customer centric retail practice through the ‘Art of Service’ initiative; 3 Contribution of the roll out of a centralised logistics capacity and capability nationally; 3 Optimisation of merchandise management; 3 Development of retail leadership capacity and competence; Analysis of Group operating profit 8,98% 31,27% 8 Traditional Retail 8 Finance Services 8 Cash Retail 33,74% 8 International Retail New Business Development (0,46%) 54,33% Corporate (27,86%) 3 Closing of the gaps to achieve the retail return on revenue benchmarks set for each brand in the division; and 3 Planning the migration to a new Enterprise Resource Planning (ERP) system that will facilitate the optimation of business processes and will in turn unlock value. Achieving the envisaged retail return on revenue benchmark target is a collective goal to be driven relentlessly and is central in our quest to become world-class retailers. 28 JD Group_Annual Report 2009 Group review continued Pat Kimmince (44) Chief executive_25 years’ experience in retail Executive team Barnetts was established in 1896 and is one of the oldest retailers in Ria de Clerck (43) South Africa. This dynamic business was acquired in 2003 and trades Merchandise and Marketing_24 years’ experience in retail out of 128 stores servicing the emerging lower to middle income Craig Garson (46) THed Operations_24 years’ experience in retail segment of the market. The chain offers a wide range of value for Donny McCulloch (55) Human Resources_35 years’ experience in retail money furniture, bedding and electrical merchandise and related services, with a focus on functionality and practicality. The ongoing training and development of its employees is a key enabler for Barnetts to offer superior levels of service and to continue to capture market share. The chain is an integral part of the communities that it serves and values the relationships that are established with customers through providing honest, friendly and efficient service. Service and value you can trust JD Group_Annual Report 2009 29 Review of operations continued Matthew van der Walt (37) Chief executive_12 years’ experience in retail Executive team Established in 1903 and acquired in 1988, Bradlows aims to exceed its Grant Adendorff (41) BSocSci, Dip Labour Law, Dip Adv Labour Law Human Resources_13 years’ experience in retail customers’ expectations in the delivery of its vision: that Bradlows will Linda Breedt (35) Bradlows appeals strongly to the market through its modern store Merchandise and Marketing_8 years’ experience in retail layouts and innovative, unique merchandise designs. With the André Kock (43) Operations_20 years’ experience in retail make a unique difference in their lives. Operating through 93 stores, implementation of the ‘Art of Service’, the chain continues to reinforce its position as a preferred destination for the aspirational market. Supreme was established in 1989 and acquired in 2003, and strives to maintain its status of being a leading provider of household durables to the credit market in Botswana. Supreme does this by providing quality merchandise at competitive prices, above average service through dedicated and knowledgeable employees with the sole aim of exceeding customers’ expectations. You’re the difference 30 JD Group_Annual Report 2009 Value and quality you can trust Group review continued Len Rundle (54) BTech Chief executive_30 years’ experience in retail Executive team Established in 1958 and acquired in 1993, Electric Express provides Sue Lewis (48) IPM Dip, Adv Dip (Labour Law) Human Resources_21 years’ experience in retail consumers in its market segment with a range of quality and affordable Thomas Muller (41) technology and digital merchandise and services at competitive prices Operations_21 years’ experience in retail through consumer focused staff. As a specialist retailer of household Craig Robertson (45) electrical and home entertainment merchandise through 100 stores Merchandise_21 years’ experience in retail conveniently situated across South Africa, it is purposefully geared for consumers who see themselves as first time homemakers. The chain serves as the pioneer within the Group in proactively pursuing back end integration with the Morkels chain, focused on optimising the logistics and human resources processes and practices for both chains, through synergistic application of sound leadership and purposefully designed technology and systems. We’ve got the power to beat any price on credit JD Group_Annual Report 2009 31 Review of operations continued Colin Bresler (46) Chief executive_27 years’ experience in retail Executive team Established in 1973 and acquired in 1986, Joshua Doore offers a wide Brian Biccard (59) range of furniture, household appliances and entertainment Human Resources_35 years’ experience in retail merchandise powered by a business philosophy that drives innovative Linda Sithole (42) EMD, MBA Operations_20 years’ experience in retail Jan Snyder (54) MBA Merchandise and Marketing_35 years’ experience in retail business and extraordinary levels of service. Through its retail network of 146 stores, the chain is able to provide a range of quality and branded merchandise at the right price that meets its customers’ expectations. This is supported by an ongoing training programme for its employees that ensures a pleasant shopping experience for all its customers. You’ve got an uncle in the furniture business 32 JD Group_Annual Report 2009 Group review continued Len Rundle (54) BTech Chief executive_30 years’ experience in retail Executive team Established in 1937 and acquired in 2003, Morkels offers a unique Anton de Necker (39) company backed two year guarantee on quality, affordable Operations_18 years’ experience in retail merchandise and service provided by dedicated professional Sue Lewis (48) IPM Dip, Adv Dip (Labour Law) Human Resources_21 years’ experience in retail employees. Morkels offers South African consumers a unique shopping Greg Smart (39) NDiploma in Marketing and after sales experience through 112 stores across South Africa, Merchandise and Marketing_14 years’ experience in retail focused on quality branded merchandise for aspirational consumers. The chain continues to pursue growth by sourcing potential and alternative sites for new stores. Morkels enjoys the position as the South African consumers’ destination of choice for quality household furniture, appliances, audio visual merchandise and service. Your two year guarantee store JD Group_Annual Report 2009 33 Review of operations continued Mike Roberts (54) Chief executive_27 years’ experience in retail Executive team Price ‘n Pride was established in 1983 as the founding chain in the Eppo Joubert (39) Group. The brand has now cemented its position in the market since its Operations_20 years’ experience in retail repositioning in 2001, and caters to its aspirational target customers at John Kirsten (56) Merchandise and Marketing_34 years’ experience in retail Molefi Makhetha (45) BA (Hons) (Psychology) Human Resources_14 years’ experience in retail the entry level and mass middle market. Price ‘n Pride operates from 131 stores nationally, offering excellent service, affordable products and added value to its customers. The chain’s strategic imperative is to improve its customers’ lifestyle by providing an affordable range of quality merchandise and services in a caring, respectful and honest environment, through exemplary levels of customer service provided by competent and proud employees. We’ll treat you like our only customer 34 JD Group_Annual Report 2009 Group review continued Toy de Klerk (49) Chief executive_29 years’ experience in retail Executive team Established in 1943 and acquired in 1993, Russells is differentiated Scott Allan (40) from its competitors by offering an innovative range of furniture Operations_19 years’ experience in retail and appliances through competent employees, thereby exceeding the Millicent Nortjé (53) BA (Hons), MBA Human Resources_34 years’ experience in retail expectations of its target market. The retail chain has 205 stores Pieter Schoeman (53) located nationwide. Merchandise and Marketing_28 years’ experience in retail Rens van Rensburg (59) Logistics_27 years’ experience in retail Russells enjoys the position as one of the leading credit furniture retailers in the mass middle market in South Africa. With its focus on operational excellence, merchandise and marketing effectiveness and employee development, it continues to overcome external challenges. Russells further prides itself on high levels of service delivery to its customers and business partners. The chain’s operational disciplines are focused on customer acquisition and retention, while its employee development programme enables a healthy succession capacity to support growth. See how little style costs JD Group_Annual Report 2009 35 Review of operations_Cash Retail continued Grattan Kirk Chief executive officer (Chairman) Executive committee Review Pamela Barletta Consumer electronics, home entertainment, audio visual and household Group executive: Human Resources Johan Coetsee appliances came under severe pressure in the period under review, while Group executive: Finance a number of new competitors entered the marketplace, indicative of the Victor da Silva Information Technology executive: Cash Retail Allan Herman worldwide economic operating environment. Chief executive: Hi-Fi Corporation Hi-Fi Corporation spent the year focusing on strategically repositioning the David Hirsch brand in the market and experienced a softer sales performance in line Group executive: Merchandise and Marketing David Miller with the industry. Incredible Connection on the other hand, delivered Chief executive: Incredible Connection another pleasing business performance with both market share and business growth. The growth in the footprint of the brands in the Cash Retail division has and will continue in new markets and segments. Outlook Notwithstanding the pressure consumers are experiencing at present, the brands in Cash Retail believe that modest growth can be achieved across most categories. The impact of the exchange rate, interest rates and a recovery in consumer spending across the durable merchandise categories will impact on the business performance over the next 12 months. Hi-Fi Corporation will continue with its strategic imperative to reposition the brand in the marketplace, providing a comprehensive range of branded merchandise in a revitalised store format. The intention is to Analysis of Group revenue 6,52% 3,10% 40,26% 8 Traditional Retail Incredible Connection will continue to maintain its leading position of 8 Finance Services being the largest technology retailer in southern Africa by being innovative 8 Cash Retail 30,77% 8 International Retail 8 New Business Development 23,06% 36 renovate the majority of the stores by the end of the 2011 financial year. h Corporate (3,71%) JD Group_Annual Report 2009 in driving customer service with reliable technology brands. The chain will open another five stores during the 2010 financial year. Group review continued Allan Herman (52) Chief executive_25 years’ experience in retail Executive team Hi-Fi Corporation, founded in 1993 and acquired by the JD Group in Jonathan Bromley (33) 2003, remains the largest audio and visual category specialist in the Operations_16 years’ experience in retail southern hemisphere. The chain operates through 36 stores in southern Neil McLean (53) Marketing_36 years’ experience in retail Africa, located in the major metropolitan areas and is focused on Debra Teles (43) IPM Dip, H Dip Ed capturing the mass cash market. It provides a comprehensive range of Human Resources_19 years’ experience in retail Mark Wood (44) merchandise categories at the lowest prices to the market, underpinned Merchandise_20 years’ experience in retail by international brands, warranties and consistent quality and service, thereby ensuring an exciting shopping experience for its customers. Lowest prices every day JD Group_Annual Report 2009 37 Review of operations continued David Miller (40) BBA (Hons) Chief executive_15 years’ experience in retail Executive team Established in 1990 and acquired by JD Group in 2005, Incredible George Honiball (39) MA (Industrial Psychology) Human Resources_12 years’ consulting experience including a number of retail clients Connection is southern Africa’s leading and largest technology retailer. Stefan Marnewick (38) BCom (Hons), CA(SA) Finance and Logistics_11 years’ experience in retail through 54 locations in high traffic metropolitan based shopping malls Sean Nelson (36) Operations_17 years’ experience in retail Roger Wood (41) N Dip Marketing and Sales Merchandise_19 years’ experience in retail It offers leading brands and the widest range of the latest merchandise and areas, including Windhoek in Namibia and Gaberone in Botswana. It is focused on providing the middle to upper cash and small medium enterprise (SME) consumer markets with exceptional value, competitive pricing, international warranties and a superior in store ambiance and service, within which to engage, interact and transact with knowledgeable staff. The chain is focused on delivering a more advanced sales and after sales experience and has implemented a number of innovative products and business processes to support this initiative in its aim to exceed its customers’ expectations. Everything for your digital lifestyle 38 JD Group_Annual Report 2009 Group review continued Review of operations_International Retail Piotr Krzanowski (55) MSc Chief executive_19 years’ experience in retail Executive team Abra was established in 1990 and acquired in 2000. Despite a difficult Aneta Filik (39) M (Psychology) Human Resources_14 years’ experience in retail economic environment Abra experienced another successful year Piotr Lisowski (41) MSc Merchandise and Marketing_16 years’ experience in retail Marek Zelek (34) BSc (IT) Logistics_10 years’ experience in retail building on the previous year’s success. Poland is unique among other European countries still showing a small but positive GDP growth, largely fuelled by retail sales growth. Such market conditions, combined with the ongoing and successful implementation of retail strategies, inclusive of the organic growth, contributed significantly to building a strong market presence of our brand. The current store base is 69, with 10 additional store openings planned for in the coming year. Strategically Abra intends to pursue a new channel of distribution by establishing a franchise network of furniture stores operating under the Abra trading name, with the initial goal being to build strong, long term partnerships with at least five franchisees. Abra remains committed to exploring business opportunities in eastern Europe for its expansion beyond Poland. We know how! JD Group_Annual Report 2009 39 Review of operations_Financial Services continued Phillip Kruger (47) BCom Chief executive: Financial Services_19 years’ experience in retail and financial services Executive committee Clyde Briell (47) BCom (Hons) Head: Information Technology_29 years’ experience in IT and financial services Johan Claassen (47) Head: Collections_26 years’ debtors experience Barry Dell (54) Head: Human Resources_15 years’ experience in furniture retail Francois Grobler (34) BCom (Hons) (Economics), BCom (Hons) Investment Management Head: Credit and Risk_13 years’ experience in financial services Jeannine Naude-Terblanche (34) BProc, LLB, MBA Executive: Customer Services and Legal_6 years’ experience in financial services consulting and one year in retail banking Corrie Neven (54) Head: Operations_26 years’ experience in retail and debtors Jaco van Jaarsveldt (37) BCom (cum laude) Head: Strategy and Analytics_6 years’ experience in retail, 2 years’ in banking and 6 years’ in credit risk consulting Executive team Lynette Basson (52) Specialised department_27 years’ experience in retail debtors The challenges of the past financial year brought to world markets have been wide ranging, impacting on various economic and financial fronts. The most pertinent of these challenges has been the adverse impact on our customers’ affordability, ability to maintain monthly payments, Herman Bakkes (49) BCom, MBA sustainable employment and income. Given these conditions and Corporate debtors _25 years’ debtors experience trends, bad debt risk remained higher than normal. Rein Coetzee (36) BA (Hons), MA (cum laude) Contact centre_13 years’ experience in retail Further to the tight management of risk during the past year, the Dalene Ferreira (35) Diploma: Project Financial Services division completed its migration from a decentralised Management in the Services Industry Strategic Change Enablement_9 years’ project management experience, of which 3 years’ programme/portfolio management experience to a fully automated centralised risk management and collections Lucia Hefer (45) BCom (Hons) Finance, Strategy and Analytics_24 years’ experience in finance model. This change is already starting to show significant benefits in productivity and debtors performance. Whilst we expect a slow recovery in the financial services markets over the next financial year, we are confident that our focus on extracting full Joey Kok (60) value from our new centralised model will reap commensurate business Information Technology_42 years’ experience in retail debtors and IT performance improvements. Vusi Mahlangu (38) B Tech, HRM, Postgraduate Diploma in Labour Law Human Resources_12 years’ experience in retail René Moonsamy (28) Credit Strategy_7 years’ experience in credit risk Liesel Staebe (32) Contact centre_12 years’ experience in contact centre management and design and 2 years’ in financial services Dolf van der Merwe (52) Specialised division_30 years’ experience in retail and financial services 40 JD Group_Annual Report 2009 Group review continued Review of operations_New Business Development Guy Pearce (43) BSc, BCom, MBA Chief executive: New Business Development_13 years’ experience in financial services, 8 years’ experience in IT Dries Hattingh (40) BCom (Hons), CA(SA) Managing director_13 years’ experience in financial services Executive team The Competition Commission approved JD Group’s acquisition of Absa Jan Blom (48) BPL, Dip Labour Relations Group’s shareholding in Maravedi Group in December 2008, taking Human Resources and Shared Services_23 years’ experience in human resources Leoni Groenewald (36) Dip Adv Business and Technology Studies. Information Technology_11 years’ experience in IT JD Group’s shareholding of Maravedi Group up to 90,5%, with Thebe continuing to hold its 9,5% shareholding. The Maravedi Group has two subsidiaries – Maravedi Financial Solutions Marc Joubert (37) (MFS) and Maravedi Credit Solutions (MCS). MFS provides unsecured Marketing_12 years’ experience in marketing and advertising, 4 years’ experience in financial services loan products to customers with similar demographic profiles to Henk Klopper (41) BCom (Hons), CA(SA) customers within the Traditional Retail division of JD Group. It also Finance_14 years’ experience in financial services provides secured loan products to customers with similar demographic profiles to customers within the Cash Retail division. MCS is in the process of repositioning itself specifically with respect to applying an increasing focus in coming years on the overdue debtors book of the JD Group. As the division was created to develop new financial services, product The challenges of the past financial year brought to world markets have and channel development projects were predominantly the focus in been wide ranging, impacting various economic and financial fronts. 2009, such as the development of shorter term, unsecured lending The most pertinent of these challenges has been the adverse impact on products, the establishment of its own larger footprint using the our customers’ affordability, ability to maintain monthly payments, Traditional Retail footprint as leverage, as well as an agent channel. sustainable employment and income. Given these conditions and Incrediblehigher Connection Private Label card business was also trends, bad debt The risk remained than normal. acquired from a third party financial services provider. Further to the tight management of risk during the past year, the division initiatedits the processfrom of integrating the Hi-Fi Corporation Financial ServicesThe Division completed migration a decentralised secured lending business operation into Maravedi. Initially, this process to a fully automated centralised risk management and collections is concerned with to Hi-Fi Corporation’s African model. This change is alreadyonly starting show significantSouth benefits in operations. productivity and While debtorsthe performance. products distributed by means of the Traditional Retail are complementary to services the financial services Whilst we expectfootprint a slow recovery in the financial markets over offerings of the Services division, the focus product also accessible by the next financialFinancial year, we are confident that our on portfolio extractingisfull customers external thereap customer base of JD Group. value from our new centralised modeltowill commensurate business performance improvements. Product and channel development will continue to be the focus of the division. Furthermore, operating model development will be pursued with the objective of further increasing the competitiveness of the division. JD Group_Annual Report 2009 41 Review of operations continued Howard Blake (46) BProc Chairman_19 years’ experience in contact centre management Mike Miller (44) BCompt Chief executive officer_16 years’ experience in contact centre management Executive team Blake is a contact centre offering premium service levels surpassing David Holding (46) BCom industry standards, delivered by a professional team. Blake is Blake domestic_21 years’ experience in contact centre management represented on three continents offering services in English, French Dewaal Muller (41) BJuris Information Technology_13 years’ experience in IT and contact centre management and Spanish, with the primary site located in Mt. Edgecombe, housing Mark Parker (34) BCompt, BCompt (Hons), CA(SA) of voice and data to any number of locations thereby aligning the right Finance_11 years’ experience in finance and contact centre management skills and language to the required output and service level. a 3 000 seat contact centre. The Blake business model allows routing The Blake vision is to leverage business intelligence, based on proprietary data, facilitating full customer lifecycle management. Furthermore, Blake provides additional channel networks, such as electronic stores, electronic catalogues and business process reengineering to such customers. Blake’s international operation in Mauritius, serving the United States of America, had significant growth in the past year. As a group, Blake continues to show sustained growth through traditional collections, sales, attorney joint ventures and the growth of the e-commerce channel from concept to reality. Blake market share acquisition strategies include the continued development of the sales team, leveraging off all relationships across all business units, centralisation of marketing initiatives and opening of new markets (customer service, lifecycle management and business intelligence), thus working for continuous customer satisfaction. 42 JD Group_Annual Report 2009 Group review continued Review of corporate services Finance Gerald Völkel (49) BAcc, CA(SA) Financial director_15 years’ experience in auditing and 14 years’ experience in retail Ian Thompson (41) BCom, BAcc, CA(SA) Director: Finance and Corporate Affairs_18 years’ experience in finance, auditing and taxation affairs Johan Coetsee (50) BCom, BAcc (Hons), ACMA Group executive: Finance_28 years’ experience in finance Executive team The Finance department is responsible for the financial and management Johan Breytenbach (44) BCom Finance_21 years’ experience in finance accounting, treasury and banking, accounts payable and statutory Pumla Magewu (38) BCom, HDip Tax Finance_14 years’ experience in finance and taxation affairs Piwe Makaula (31) BCom (Hons), CA(SA) Finance_8 years’ experience in finance Stefan Marnewick (38) BCom (Hons), CA(SA) reporting functions of the Group. The organisational structure within the finance department has been restructured with clear focus on the respective divisions of Traditional Retail, Cash Retail, Financial Services, New Business Development, Corporate and International. Finance_15 years’ experience in finance The alignment of the Finance department with the new business Braam Mathee (45) Adv Dip in Tax, CA(SA) strategy was completed during the year, with the new insurance Finance_21 years’ experience in finance and taxation affairs companies being effectively incorporated into the reporting process. Louise Niehaus (46) Finance_28 years’ experience in finance Focus in the new financial year will be placed on the analysis and Sanette Oberholzer (52) BCom optimisation of financial processes and tidying up the corporate Finance_32 years’ experience in finance Tracey Rood (41) BCom, BAcc Finance_19 years’ experience in finance Elmien Rossouw (46) BCom (Hons) Finance_13 years’ experience in finance structure as far as possible. This should reduce costs and increase efficiencies. A significant portion of term debt was refinanced during the course of the year. This debt has been replaced with a mix of traditional bank debt and a portion of commercial paper issued to the broader debt market. This process will continue into the future, with the aim of reducing the Group’s reliance on traditional bank debt. The intra group funding model will also change in the new financial year and will result in the divisions being funded more appropriately, giving a true reflection of the divisional performance. The Finance department has embraced the ‘Art of Service’ initiative and is fully aligned with the broader Group strategic initiative. JD Group_Annual Report 2009 43 Review of corporate services continued Human Resources Dr Henk Greeff (50) MEd (Ed Management) (cum laude), PhD Director: Strategy and Human Resources_8 years’ experience in strategic management consulting and 6 years’ experience in retail Pamela Barletta (40) Diploma Labour Law, Diploma Human Resoruces Group executive: Human Resources_23 years’ experience in human resources in retail Executive team George Annandale (45) BPL, Adv. Dip. Labour Law and Employment Relations (cum laude) Human Resources: Group HR Shared Services_18 years’ experience in human resources Rénier Krige (42) BCom, SMP (cum laude), PLD (cum laude), EDP (cum laude) Human Resources: Traditional Retail_20 years’ experience in human resources s ‘Art of Service’: A holistic and integrated intervention launched during July 2009, which is aimed at delivering a differentiated customer experience enabled by customer centric business processes, policies and procedures, delivered by engaged and energised employees. s Leadership: Building leadership competence and capacity within different levels of work to enable the achievement of vision 2011, commenced in March 2009 and the leadership learning and development curriculums have been aligned and updated. s Human Resources Delivery Model: Entails the design and implementation of an HR delivery model that transforms the service offering to be more efficient and effective, through the design, The changes in the Group’s business and operating model have important implications for the business’s expectations on the services and support being provided by the Human Resource department. Group Human Resources therefore embarked upon a journey of transformation which manifested in a portfolio of strategic projects. The overall objective of the Human Resources portfolio of projects is to create capabilities to execute on a number of objectives that clearly position the human resource function as a value adding business partner. The portfolio of projects is outlined below: s e-HR: An HRIS system, enabling automated business processes and accurate reporting that has been designed and developed to cater for all the chains and business operating divisions and will be deployed to the business during the second and third quarter of the 2010 year. development and deployment of system and process based capabilities that will deliver strategic solutions for critical business challenges. s Skills Development: Designed to empower employees through targeted skills development interventions delivered through a blended learning methodology. s Change: An undertaking aimed at developing and implementing change management capability and capacity to enable people to manage change effectively. In order to ensure execution of best of breed human capital management practices and to track human resource performance against agreed benchmarks, integrated HR dials were introduced during the year under review via an HR dashboard that provides quarterly business intelligence on the “state of health” of people readiness and performance in the business. To further optimise talent and performance competitiveness, human resources management offerings will continue to be provided via a human resources services delivery model that consists of centralised shared services, augmented by the introduction of selected centres of expertise executed through human resource business partners and line management. 44 JD Group_Annual Report 2009 Group review continued Information Technology and Communications Andrew Murray (47) BSc Eng Chief information officer_22 years’ experience in retail, IT, manufacturing and finance Executive Team The IT department has a Group Services function providing core Clyde Briell (47) BCom (Hons) services across all divisions such as networking, server and desktop Information Technology: Financial Services_29 years’ experience in IT and financial services support, as well as a Business Intelligence team focused on Victor da Silva (42) supporting the enterprise data warehouse and the delivery of Information Technology: Cash Retail_16 years’ experience in retail and IT consolidated reporting and business intelligence. Further to this Leoni Groenewald (36) Dip Adv Business and Technology Studies Information Technology: New Business Development_11 years’ experience in IT Craig Moffitt (40) BSc, MBA Cash Retail, Traditional Retail, Financial Services and New Business Development have a focused application team headed by an IT executive providing specialised services and solutions to these Information Technology: Business Intelligence_10 years’ experience in IT divisions. Anthony Smith (43) PhD, MBA One of the main focuses during the year was on the investigation into Information Technology: Traditional Retail_13 years’ experience in retail and IT a new Enterprise Resource Planning (ERP) solution for the Group which Gerrie van Niekerk (48) Masters in Interdisciplinary will be finalised during late 2009 and decisions made regarding Studies Information Technology: Group Services_24 years’ experience in IT determining the future end state. In addition, there was significant effort on piloting a new loan management system which has laid the foundation for the further decoupling of the traditional furniture business from that of the Financial Services division during 2010. The bedding down of the technology solutions in the national contact centres has provided Financial Services with the opportunity to significantly improve on the follow up and collections processes, adding further value to the Group. JD Group_Annual Report 2009 45 Review of corporate services continued JDG Insurance Reneé Griessel (47) BLC, LLB, H Dip Tax Chief executive_23 years’ experience in legal, compliance and insurance Executive team JDG Insurance is a newly formed department which focuses on the André Potgieter (32) BCom Group’s Credit Insurance and Intermediary operations. The department Finance_10 years’ experience in insurance finance, banking and retail comprises a long term insurance licence held by JDG Micro Life Ltd and a short term insurance licence held by JDG Micro Insurance Ltd and the Group’s intermediary operations housed in JDG Trading (Pty) Ltd. JDG Insurance has primarily focused on setting up the two insurance companies and stabilising the Group’s existing intermediary and insurance operations. The insurance licences were granted on 8 January 2009 and the insurance companies commenced operating on 16 January 2009. Reporting, systems, capital structure and statutory requirements received priority and JDG Insurance’s FAIS and general legal compliance has been substantially upgraded. JDG Insurance is a separate autonomous business within the Group. In the coming financial year it will focus on bedding down some establishment and compliance issues. However, primary focus is on the growth of the insurance and intermediary operations. 46 JD Group_Annual Report 2009 Group review continued Internal Audit and Risk Management Pieter Pienaar (40) BCom Chief risk officer_18 years’ experience in auditing, risk management and retail Executive team The Internal and Forensic Audit department was restructured into Morné van Wyk (36) BCom, CIA Internal Audit_13 years’ experience in internal auditing and retail two operating departments of Risk Management and Internal Audit. Internal Audit provides independent, objective assurance and consulting services to the Group, designed to add value and improve operations. It assists the Group to accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, internal control and governance processes. An Enterprise Risk Management (ERM) capability and process was established. This will entrench ERM as a philosophy and methodology in the organisation, ensuring that all risks are properly mitigated and managed throughout the Group. Risk Management provides a professional, comprehensive risk management service to the Group to enable the Group to strive to be world-class in their fields of expertise. JD Group_Annual Report 2009 47 Review of corporate services continued Logistics Julian Hanmer (47) Group executive: Logistics_24 years’ experience in logistics Executive team In addition to this, the Group embarked on an additional consolidation Andrew Ross (43) site in Phuthaditjhaba, Free State. This was done to retest our baseline Fleet_19 years’ experience in retail and fleet management findings of the original analysis and improve on the lessons learnt from the Botshabelo pilot site. The project in Phuthaditjhaba started in September 2009 with full functionality of the facility commencing on 1 October 2009. Based on the successes of these two initiatives, it is the Group’s stated intention to escalate the consolidation of further warehouses Logistics is responsible for supply chain throughout South Africa and thereby optimise the Group’s logistics management, which includes the procurement, capacity and capability. maintenance and administration of the Group’s Fleet also experienced a redesign of its strategic framework to address fleet of vehicles. key issues within the department. Essential to this strategy was an in Reflecting on the past year’s achievements, the Group has successfully completed the warehouse consolidation pilot project in Botshabelo, Free State. Key to this initiative was the capability to service the warehousing and distribution requirements of all seven depth analysis, which highlighted the necessity to replace essential fleet management software capability and the outdated vehicle tracking systems. The Group has procured key items of technology in this area, which are currently being installed and will be operational within the next financial year. The main strategic business goals for Fleet in the ensuing year will be to ensure that the new technology delivers substantial benefits Traditional Retail chains whilst inventory was and to have even tighter management control of vehicle utilisation stored in multiple bin locations within a and expenditure. These initiatives will unlock opportunities to further centralised warehouse. enhance the Group’s competitive status within the industry. 48 JD Group_Annual Report 2009 Group review continued Merchandise and Marketing David Hirsch (39) Group executive: Merchandise and Marketing_18 years’ experience in retail Executive team relevance and continuous improvement, focused on basic processes Alec Goodman (54) and policies that constitute key elements of the foundation. In addition, Merchandise: Appliances_33 years’ experience in retail the Corporate Merchandise and Marketing team was staffed Conrad Kleingeld (42) Merchandise: Furniture_16 years’ experience in retail accordingly, to provide the necessary support for these improvements Irene Pilavachi (52) BA (Lang), H Dip Mktg, and the requisite insight into the rest of the business, aligned with Marketing_20 years’ experience in marketing and retail Group strategic objectives post the decoupling of Traditional Retail and Financial Services. Merchandise initiatives commenced with inventory and margin management, focusing on the improvement of efficiencies, streamlining any previous inconsistencies related to system architecture or Group Merchandise and Marketing’s strategic business objective differentiated marketing is chain initiatives to support merchandise by traditional methodology and revenue management in order to unlock further value for the Group. the and leveraging opportunities within the full spectrum of its activities to yield additional revenue and effective retail disciplines across the Group. A solid foundation was laid during the year under review with the restructuring of the chain merchandise and marketing teams to harness the requisite resources and skill sets Marketing initiatives focused on continued provision of insight into market trends and consumer behaviour, customer acquisition and retention programmes, Group procurement efficiencies in media, print and paper, significantly improved Club membership benefits and driving value from all partnerships. In the ensuing financial year, which will in all likelihood see the continuance of tough trading conditions, all initiatives will be developed and implemented within the identified strategic business goals for the department. This Merchandise and Marketing platform will provide the right framework for entrenching the fundamentals and continue in order to move ahead as a focused retail the focused planning around improving efficiencies, unlocking value organisation. Part of this process heralded and managing inventory, whilst constantly ensuring differentiation development programmes for the merchandise across all chains. The corporate team will steer and implement strategy and marketing employees in the business. to ensure targeted and sustainable product offerings to the mass These initiatives provided a framework of middle market South African consumers. JD Group_Annual Report 2009 49 Review of corporate services continued Property Services Ivan Nefdt (46) Group Property executive_21 years’ experience in retail and property services Executive team Property Services is responsible for sourcing, negotiating, developing Nico Celliers (52) BSc (Hons), Prod Eng Projects: Traditional Retail_24 years’ experience in retail, property and project management and maintaining a bricks and mortar property portfolio for the Group. Etienne du Plessis (59) BJuris, LLB portfolio which comprises approximately 1 393 leased properties with Legal and administration_34 years’ experience in retail and property services annual rental payments of R442 million (excluding the Abra and Bruce Haygarth (39) Incredible Connection chains) and 13 company owned properties Projects: Cash Retail_11 years’ experience in retail operations, property and project management valued at R460 million. Philip Malan (50) Property procurement_13 years’ experience in retail and property services The department is responsible for managing the Group’s property During the past financial year 76 stores were renovated (three in Cash Retail and 73 in Traditional Retail). In addition to the above, 17 stores were relocated (six in Cash Retail and 11 in Traditional Retail). The establishment of new stores, renovations and relocations amounted to R115,7 million (R77,3 million in Cash Retail and R38,4 million in Traditional Retail). Property Services achieves its mandate by means of three interrelated disciplines namely property procurement, projects and legal and administration and the department’s full range of functions are totally aligned with the Group’s strategic business operating model. 50 JD Group_Annual Report 2009 Group review continued Secretariat Johann Pieterse (54) BA, BCom (Law) Company secretary_23 years’ experience in secretarial services Secretariat primarily provides a service in the areas of statutory and meeting administration s Initiated and assisted with the establishment and staffing of a Legal and Compliance function for the Group. as well as corporate governance. It is also s Implemented a quarterly assessment of the Group’s compliance with responsible for shareholder administration and the JSE Listings Requirements in cooperation with an external JSE general executive support that includes specialist. providing guidance to directors and executive s Assisted with revamping and implementing a new generation share management on their rights and obligations in appreciation rights scheme and assisted on an ongoing basis to terms of relevant corporate laws and regulation, improve the governance, administration and communication of the as well as governance support to the board of directors and board committees. During the past year, the Group’s share schemes. s Moved the Group’s sensitive statutory records (such as securities, secretarial environment saw the publishing of the new Companies Act (2008) which is set to replace the existing Companies Act (1973) mid 2010. share certificates, minute books, agreements, etc) to a secure on-site fire-proof/water-proof environment. s Renewed the look-and-feel of the board and board committee documentation. In addition, the third King Report on s Further developed the existing skills within Secretariat to enhance Governance for South Africa (incorporating service delivery in respect of legislation, compliance and the a Code of Governance Principles) was management of statutory records. released in September 2009 and will come into effect in March 2010. s Assisted with the production of the 2009 annual report. In the year ahead, a second-phase assessment of the Group’s Achievements during the review period were governance practices will be conducted to ensure a troublefree mainly governance and compliance related. implementation of the new Companies Act and King III. Specific action Amongst others, Secretariat: plans will be implemented to address the Group’s identified governance s Carried out a first phase forward looking shortcomings ensuing from the aforementioned two governance assessment of the governance structures in assessments. the JD Group to determine the status of Also earmarked for attention but dependant on the successful sourcing compliance and and implementation of an appropriate scanning solution for the Group, governance provisions ensuing from the is the migration of all statutory and other records into an electronic filing new Act and King III. format to enhance record keeping and to save costs. The liquidation and with the regulatory deregistration of redundant and non-operating entities will receive ongoing attention. JD Group_Annual Report 2009 51 Review of corporate services continued Strategy Dr Henk Greeff (50) MEd (Ed Management) (cum laude), PhD Director: Strategy and Human Resources_8 years’ experience in strategic management consulting and 6 years’ experience in retail Komani Mfuni (44) BSc, MBA Group executive: Strategic Research and Business Intelligence_3 years’ experience in financial services and 9 years’ experience in strategy development and planning consulting Lindsay Mentor (49) IPM Dip, CPIR Group executive: Strategic Projects_21 years’ experience in retail Executive team The focus of Group Strategy to lead future strategic design and Christo Viljoen (50) planning on a Group level, shifted to the implementation thereof in this Business analytics_30 years’ experience in retail period to ensure a stable foundation for the new business and operating model. A stable platform serves as prerequisite to unlocking optimisation opportunities in the future. A fully fledged and resourced Research and Business Intelligence (demand) organisation has been established to enhance the existing capabilities to ensure the consistent delivery of reliable, accurate and relevant information. This enables faster and better decision making processes for business leaders. The next two years will be characterised by an increased level of focus on following through on identified opportunities in all business divisions and service departments. In addition the Research and Business Intelligence services will be further enhanced. The process of monitoring and tracking the realisation of benefits, in terms of individual business division and service department plans, will be core to the department’s central review function. 52 JD Group_Annual Report 2009 Group review continued Transformation, Legal and Compliance Richard Chauke (42) BCom, (Hons), MCom (Taxation) MTP (SA) Director: Transformation, Tax, Risk, Internal Audit and Compliance_19 years’ experience in auditing, taxation, lecturing and retail Executive team to previously disadvantaged individuals and identify, recruit and Jonny Masinga (32) N Dip HRM, BTech HRM, develop black people at executive and management level. BTech HRD MAP Transformation_12 years’ experience in human resources and transformation Yondela Ndema (33) BProc, LLB, LLM (Tax Law), PhD (Law) Admitted Advocate of High Court of South Africa Legal officer_11 years’ experience in financial services and taxation s The formation of divisional employment equity and skills development committees to assist the Group to fast track compliance to both the Employment Equity and Skills Development Acts. s Continued to encourage our suppliers to comply with the B-BBEE Act and provided them with support when requested to do so. s We continued with our Enterprise Development projects i.e. both the TIPA project and the Debt Collection project. The Group remains committed to a targeted procurement policy, focused on empowering black business. The Transformation department continued to s A number of institutions, communities and previously disadvantaged make remarkable strides forward to ensure individuals continued to receive Group support through the compliance with B-BBEE. The Group continued Socio-Economic Development programmes and funding, including with the monitoring of the elements of the the offer of bursaries to previously disadvantaged learners. B-BBEE generic scorecard and the Financial Services Sector Charter codes, which includes socio-economic development, preferential s Structures were put in place at the divisional level and supported by the Group Leadership and Development Council to ensure monitoring and evaluation of the progress on the B-BBEE scorecard. procurement, employment equity, skills development, management control, enterprise development and ownership control. In the year under review, transformation was Looking ahead (2010 to 2012) – The Transformation department will ensure: s Meaningful transformation and the resultant commercial value thereof. accelerated and the following were areas s B-BBEE Act compliance and stakeholder engagement. of focus: s Accelerated advancement of designated groups. s Recognising the indirect ownership by black s Introduction of Graduate Development in order to fast track our talent companies, black empowered companies and black shareholding in assessing overall black ownership credentials. s Our recruitment and advancement policies pipeline and bring designated people into the Group. s Every division of the Group demonstrates its commitment to diversity by implementing ambitious divisional diversity transformation plans in support of the Group wide plans. and practices were strengthened through A legal and compliance officer was appointed who is in the process of the introduction of the Employment Equity implementing formal processes and procedures to enhance legal Policy to give preference wherever possible compliance throughout the Group. JD Group_Annual Report 2009 53 %* +18,8 Abra continued to grow its footprint and perform well. It delivered solid revenue growth of 11,7% with operating profit improving by 18,8% in Polish currency terms. *In Polish currency Service quality... 54 JD Group_Annual Report 2009 Sustainability and governance Abra – Poland JD Group_Annual Report 2009 55 Sustainability and stakeholder review JD Group’s commitment to sustainability potentially exceed the Group's strategic business goal and shareholders' expectations. Notwithstanding the tough Introduction The Group’s strategic intent and commitment is to build sustainable wealth and create value for its stakeholders. economic conditions, the shareholders received a dividend of 41 cents per share as a return on their investment. 3 Employees – The formal launch of the Group’s As a foundation for the Group’s sustainability commitment, Service’ the King Report on Corporate Governance forms the backbone employees as internal customers. against which the Group develops its approach, strategies and corporate behaviours in ensuring that the Group promotes integrated sustainability. The goal of sustainable development is to meet the needs of the present without compromising the ability of future generations to meet their own needs. JD Group, as one of the ‘Art of business initiative will undoubtedly benefit our Employees including those in the bargaining unit qualified for and received salary increases despite the current state of the economy. 3 Customers – More affordable and quality merchandise was provided by virtue of the strengthening of relationships with suppliers. leading retailers in South Africa, firmly believes that it has a critical role to play and a responsibility to assist the country to Customers enjoyed the benefit of lower insurance costs achieve this goal as stated and outlined by the Group’s and enhanced consumer rights with the application of the executive chairman, David Sussman. National Consumer Act (NCA). “JD Group believes that the future prosperity of our country, 3 Suppliers – The strengthening of relationships with as well as that of the Group, hinges, amongst other suppliers of both merchandise and services, assists things, on the positive transformation and upliftment of our such suppliers to become improved corporate citizens. communities. It is the effects of this transformation process 3 Organised labour – The Group continues to foster and on standards and quality of life of our people that are at the herald the benefits of managing and experiencing solid, heart of our concerns in achieving a sustainable economy.” transparent and sound relationships with the various trade JD Group further believes and is committed to ensuring the unions it recognises in southern Africa and with whom financial, economic, social and environmental prosperity of formal relationships have been negotiated and concluded. the Group, today, tomorrow and into the future. Unions enjoy representation at various levels in the Group. The challenge that remains for the Group is how, whilst 3 Government and Regulators – Have once again recognising the current market and financial environment experienced the Group’s commitment to proactively within which it trades, the Group can maintain its meeting its requirements with regard to applicable commitments to realise the overall benefits of a more legislation and has driven industry initiatives in this regard. sustainable Group and country. R795 million has been paid to Government and Regulators comprising of taxes, licenses and fees. Developments 3 Communities – The Group has maintained its forward Positive developments for the year under review include, but thinking approach by positively contributing to various are not limited to, the following: initiatives in the communities within which it operates and 3 Shareholders – Our shareholders have once again been serves. provided with the facts of the Group’s business performance that is headed in the correct direction to meet and 56 JD Group_Annual Report 2009 Sustainability and governance continued Challenges an improved shopping experience for our customers which Challenges in maintaining and achieving progress in should result in a higher market share and consequential business expansion, more job opportunities, improved sustainability include, but are not limited to the following: remuneration and better conditions of employment. 3 Attracting and recruiting, especially at senior management levels, the best possible available talent to the Group to meet the EE targets and to ensure continuity and sustainability. 3 Customers – An improved shopping experience being provided by committed employees embracing the Group’s ‘Art of Service’ initiative through a new and inculcated way of life. 3 During the year under review the Group has launched a number of major, large scale projects with wide reaching change management implications for the Group and its employees alike, which projects are aligned to deliver on the new business and operating model. The challenge is to manage change fatigue and successful implementation. 3 Suppliers – With the new business and operational model and the aggression with which the Group will continue to take market share, suppliers will as a natural consequence of the higher demand for merchandise, benefit from the improvement in business performance. 3 Organised labour – There will be a continued focus on 2010 and beyond striving for sound, solid, fair and equitable employee JD Group is committed to delivering on the Group’s new relations’ engagements, agreements and enhanced business and operating model, which is crucial for the benefits. realisation of benefits for all stakeholders and in so doing, 3 Government and Regulators – Will continue to experience believe the following will be achieved: the Group’s open, transparent and proactive approach to 3 Shareholders – The shareholders will benefit from the compliance it has enjoyed to date on all fronts, as both anticipated improved business performance as the Group parties strive to attain sustainability through constructive recoups its winning ways and meets the challenging dialogue and agreements. targets that have been set, giving rise to significantly In addition, Government and Regulators will continue to improved earnings yields. benefit from the Group’s contribution to the revenue 3 Employees – The execution of the Group’s ‘Art business initiative will equally of Service’ benefit the employees as internal customers, given the delivery of authorities and the Group’s role in providing jobs in the economy. 3 Communities – The Group will continue to plough back into the communities within which it operates and serves, both financially and in sweat equity. JD Group_Annual Report 2009 57 Sustainability and stakeholder review continued The table below provides an indication of the progress achieved for the period under review, within the sustainability categories and elements as measured against the JD Group commitments. The Group’s sustainability commitment overview Sustainability Sustainability category elements Economic Shareholders JD Group commitment Progress on commitments for the period under review 3 Delivery of the business and operating model and its targets. 3 Strategic projects have commenced and the realisation of benefits remains in scope for 2011. See page 9 for strategic goals. Employees 3 Continual investment in skills and development. Customers 3 Retention and acquisition of customers. 3 32 963 training interventions. 3 10 301 employees trained. 3 Customer acquisition and retention strategies are continually being honed and pursued. h 3 Growing market share. 3 The Group’s strategy of organic and non-organic business growth remains a h strategic focus. h 3 Improved channels of communication. 3 Conduct regular customer focus group sessions. 3 Two large scale contact centres operational. 3 Reputable international consultants were appointed and conducted independent customer focus groups on behalf of the h Group and its brands. h 3 Customer education. 3 Continual customer education regarding credit is conducted daily through the contact centres and at stores. Suppliers 3 Supplier and procurement appointments. 3 B-BBEE compliance audits have been conducted with all suppliers of merchandise and services. Organised labour 3 Retention and enhancement of the relationships forged and fostered with recognised trade unions. 3 Annual wage, terms and conditions agreements concluded. 3 Successful operational requirements exercise conducted across Traditional Retail and Financial Services divisions. 58 JD Group_Annual Report 2009 Sustainability and governance continued Sustainability Sustainability category elements JD Group commitment Progress on commitments for the period under review Government and Fulfilment of obligations with Regulators regard to: 3 compliance; 3 Established a compliance committee. 3 Appointed a risk officer and a legal and compliance officer. 3 legislation; 3 SARS tax settlement. 3 governance; and 3 Conducted a governance assessment in 3 economic contribution. respect of King Code III. 3 Conducted a compliance assessment in respect of the South African Companies Act, 2008. 3 Money exchanges with Government of R795 million. Communities 3 To continue practising 3 Maintained and strengthened our existing community engagement within relationships with communities. See which the brands operate and pages 67 and 68. serve. Environmental Materials 3 Paper management. 3 Paper management operational processes implemented to achieve reductions in paper utilisation. Energy 3 Reduction of energy usage. 3 A number of operational changes have been implemented to conserve energy utilisation. Water 3 Reduction of water usage. 3 A number of operational changes have been implemented to manage water usage. Biodiversity 3 Awareness. 3 Relationships with associated authoritative bodies are being sought. Emissions, effluents 3 Waste management. and waste Suppliers 3 Operational directives implemented regarding waste management. 3 Risk mitigation. 3 Suppliers’ contracts are being reviewed to ensure adequate risk mitigation. Merchandise 3 Awareness and consideration. 3 Suppliers are monitored with regard to their adoption of environmental awareness procedures. Compliance 3 Compliance with legislation and regulations. 3 Established a compliance committee. 3 Appointed a risk officer and a legal and compliance officer. 3 The Group has not received any environmental related correspondence or fines. JD Group_Annual Report 2009 59 Sustainability and stakeholder review continued The Group’s sustainability commitment overview (continued) Sustainability Sustainability category elements Transport JD Group commitment Progress on commitments for the period under review 3 Fleet optimisation. 3 As part of the Group’s strategic intent the fleet is being reduced and routing optimised, reducing environmental emissions. Social Employment 3 Being an employer of choice. 3 Annual review and upgrading of employee practices, benefits and reward policies take place. Labour relations Health and safety Training and 3 Solid relationship with 3 Negotiated agreements are in place and organised labour. strictly managed and adhered to. 3 Compliance with the 3 Policy and procedures implemented Occupational Health and Safety and are being applied in accordance with Act. the Act. 3 Continual investment in education employees’ skills training and 3 32 963 training interventions. 3 10 301 employees trained. development. Diversity and 3 Equal opportunity employer. opportunity 3 Employment equity ratio of middle management increased to 73% of previously disadvantaged people, against a target of 68%. Human rights 3 Recognition and observation. 3 Upheld by the Group’s values and people practices. Communities 3 Ongoing involvement. 3 Community involvement is conducted by the brands in the various communities within which they trade. Bribery, corruption 3 Full application of the Group’s and fraud Code of Ethics. 3 Negotiated and agreed policies and procedures are in place to manage incidents. h 3 Company gift registers. 3 A gifts policy has been formulated and gift registers are maintained across all h departments in the Group. h 3 Fraud reporting line. 3 Anonymous fraud line in place and being monitored. Product and 3 Quality and service. responsibility Service levels 3 Customer education on merchandise care and service conditions implemented. 3 Differentiated shopping experience. 3 Launch of the Group’s ‘Art of Service’ initiative. 3 Internal and external communication mechanisms are in place and are being fully utilised to resolve consumer complaints and queries. 60 JD Group_Annual Report 2009 Sustainability and governance continued Group value added statement 2009 Rm Revenue Investment income 2008 % Rm 12 922 12 610 9 30 Finance income 184 104 Equity accounted losses (12) (14) Cost of merchandise, services and expenses Value added % 13 103 12 730 (9 988) (9 877) 3 115 100,0 2 853 100,0 2 103 67,5 1 777 62,3 525 16,9 305 10,8 342 11,0 452 15,7 Distributed as follows: Employees Salaries, commissions and other benefits Government Taxation, assessment rates and other levies Providers of capital Distribution to shareholders Finance costs Reinvestment in the Group 70 2,2 264 9,2 272 8,8 188 6,5 145 4,6 319 11,2 To provide for depreciation 155 5,0 132 4,6 To provide for deferred taxation (15) (0,5) (63) (2,2) 5 0,1 250 8,8 3 115 100,0 2 853 100,0 Reinvestment for expansion Statement of money exchanges with government 18 14 Company taxes Assessment rates and taxes 490 278 Employees’ tax deducted from remuneration paid 189 164 Net value added tax and general sales tax collected 81 40 RSC and other levies 17 13 795 509 Value added is the amount of wealth the Group has created by purchasing and selling its merchandise. The statement above shows how this wealth has been distributed. The calculation takes into account the amounts retained and invested in the Group for the replacement of assets and the development of operations. JD Group_Annual Report 2009 61 Sustainability and stakeholder review continued Stakeholder engagement Employees In order to attain its goal of building sustainable wealth and The Group is fully committed to communication with its creating value for stakeholders, the Group is committed to employees and strives to ensure that the correct, relevant ongoing dialogue and engagement. The Group has therefore and accurate dissemination of information occurs timeously established and utilises multiple mechanisms, methodologies, to the appropriate employees, through the following processes and channels to facilitate quality, two way mechanisms: communication 3 Employee induction programmes; and engagement with its various stakeholders. The channels and mechanisms of communication are 3 Independent and transparent employee engagement surveys conducted biannually; designed and selected with the aim of ensuring effective 3 Intranet sites (Wiki and SharePoint); reach, absorption and understanding of the communication. 3 Annual, quarterly, monthly, weekly and daily meetings These various mechanisms are outlined below for the take place at all levels in the Group, where various issues respective stakeholder groups. are deliberated; 3 Telecast communications focused on product promotions, Shareholders employee and business performance achievements; The Group recognises the importance of fostering and 3 Face to face written communication bulletins; ensuring clear, transparent and unambiguous communication. 3 Group directives and operational instructions; In this regard the Group regularly communicates its strategies and objectives to its shareholders and meets with major 3 General Group, Chain or Service Department memoranda; and shareholders to make presentations and receive feedback and contributions thereon. 3 Biannual roadshows where executives share and receive feedback from specific audiences of employees on business Communication with Shareholders takes place via the performance, strategies and other company information. following mechanisms: 3 Annual and interim reports; Customers 3 Website (www.jdgroup.co.za); The Group strives to communicate with its customers in such 3 Annual general meeting (AGM); a manner that each customer feels as though he/she is the 3 Special general meetings; only customer. This customer centric approach will be further 3 JSE’s news service (SENS); enhanced by the Group’s ‘Art 3 Profit and other announcements; Various mechanisms are utilised to communicate with 3 Road shows and one on one investor meetings; and customers, including the following: 3 Media releases. 3 Head office, regional offices and stores – telephonic and of Service’ initiative. electronic; 3 Contact centres – telephonic; 62 JD Group_Annual Report 2009 Sustainability and governance continued 3 Direct engagement through employees at store level; Organised labour 3 Customer focus groups; The Group will continue to reap the rewards of solid, sound 3 Instore customer education; and ethical relationships with the trade unions representing 3 Website (www.jdgroup.co.za); employees in various countries, in particular with SACCAWU 3 Credit application documentation and concluded contracts; (South African Commercial Catering Allied Workers Union) in South Africa. 3 Letters, e-mails, SMS promotional communication; The Group is committed to open, transparent and proactive 3 Account statements; communication and engagement with organised labour. 3 Club magazines; and 3 Marketing material, i.e. brochures, pamphlets, instore posters and advertising through TV, press and radio. Engagement takes place through the following mechanisms: 3 Annual substantive negotiations; 3 Quarterly national negotiation committee (NNC) meetings; 3 Shop steward meetings; Suppliers 3 Operational requirements consultations; The Group prides itself on the integrated nature with which it 3 Information sharing with trade union leadership; and engages with its supplier network, thereby ensuring that 3 Employment equity and training committee (EE&TC) quality standards are maintained. The Group is equally meetings. committed to fair trade with its suppliers under agreed SLAs and terms and conditions. Government and Regulators Communication with suppliers include the following The Group maintains relationships with Government and mechanisms: Regulators with whom it engages and will continue to 3 Group and supplier contracts; 3 Service level agreements (SLAs); 3 Invoices and statements; 3 Contact meetings; 3 Written communications in the form of letters, e-mails and memoranda; 3 Supplier award ceremonies; and 3 Trade associations, meetings and memberships. promote mutually beneficial relationships going forward. This attitude and proactive approach to our relationships with Government and Regulators assist in addressing any issues through dialogue and negotiations and ensure sound working relationships into the future. The Group has regular contact with a host of Government departments and Regulators such as: 3 South African Revenue Service (SARS), the Wholesale and Retail Sector Education Training Authority (W & R SETA), the Department of Trade and Industries (DTI), the Department of Labour, etc.; JD Group_Annual Report 2009 63 Sustainability and stakeholder review continued 3 Regulatory bodies with whom the Group has built sustainable working relationships, where the Group is required to engage for business and compliance purposes, include the National Credit Regulator (NCR) and the Financial Wealth creation The value added statement on page 61 reflects the measurement of the wealth created by the Group for the year under review and how such wealth was distributed. Services Board (FSB), etc. Communication occurs through the following: Indirect impacts 3 The filing of legislative or regulatory reports, forms, The Group engages in activities in the ordinary course of updates, etc; business which have an indirect impact on stakeholders, 3 Applications, renewals, payments of licences; and which are typically not measured in monetary terms. An 3 Profit and other announcements. example of this would include sourcing of inventory from suppliers, which in turn creates jobs and opportunities for the Communities staff of such suppliers. Of note is the high level of local The brands within the Group are individually accountable and suppliers to the Traditional Retail division, thereby creating responsible for engaging with local communities within which wealth and supporting the growth and development of locally they trade and serve. Information and feedback derived from based businesses. these engagements are shared across the Group to optimise community engagement. Communication with communities include the following mechanisms: 3 Community newspapers and radio; 3 Sponsorships and donations; 3 Local community meetings; Remuneration and terms and conditions of employment The Group participates in and is party to the Sectoral Determination which governs the Wholesale and Retail Sector with regard to minimum wages and conditions of employment. The Group fully complies with the wages and terms and conditions prescribed by this regulation. The Group currently remunerates its employees at the “area 3 Brand stores and community leadership meetings; A” minimum wages within South Africa where the regulation 3 Local community marketing and promotions; is applicable. This does not preclude the Group from applying 3 Public relations; and the rules regarding the other category areas in the future. 3 Employee initiatives within local communities. Environmental sustainability Economic sustainability The Group has been classified as having an overall medium The Group’s primary purpose is to create and generate wealth environmental impact because of its involvement in retailing for the benefit of all stakeholders through our commitment to and financial services. Whilst currently not able to report satisfying our consumers’ needs whilst pursuing consistent, factually against environmental improvements for the year acceptable profit growth, through organic and non-organic under review, the Group has committed to implement strategies. mechanisms to enable the accurate and formal measurement and progress reporting against targets going forward. 64 JD Group_Annual Report 2009 Sustainability and governance continued Notwithstanding the above, the Group has made some 3 Management notable improvements in the following environmental areas: h The Group remains committed to the transformation of its 3 A number of company policies and directives have been issued and are being adhered to regarding the reduction of water wastage and electricity consumption. board and executive management which progress is evident when compared to previous years. h Whilst the talent pool of suitably qualified and experienced 3 The Group’s strategic intent to centralise its logistics executives is limited, the Group, through various external operations has begun to realise benefits through the and internal business development programmes, is creating reduction in the Group’s fleet, thereby reducing its its own capacity and capability. associated fuel consumption and carbon emissions into the environment. 3 Procurement practices h The Group continually evaluates suppliers as to their Social sustainability Through the development and implementation of its ethics and other associated policies, practices and processes, the Group has engendered amongst its employees and closely associated stakeholders, the enhancement, upliftment and upholding of the fundamentals of human rights. B-BBEE status and will appoint independent agencies for official accreditation once complete. 3 Employment equity (EE) h The Group has always been and continues to be fully committed to addressing inequalities with regard to race, age, disability, gender and religion. The Group has further subscribed to and holds its employees and suppliers accountable to its values and human rights practices, which determine the way business is conducted h Monthly, quarterly and annual EE monitoring is conducted across the Group and reported to the executive committee (Exco) on a quarterly basis. across the Group. The Group’s policies and practices do not discriminate on grounds of race, age, disability, gender or religion and are monitored, tracked and reported on through its employment equity and training committee (EE&TC). Transformation Training and development The acquisition and retention of top talent is a crucial element and focus of the Group’s people strategy. Succession and succession planning is at the very heart of this strategy. It creates and generates future management sustainability and The Group is committed to and supports the empowerment of previously disadvantaged groups within the South African mitigates the risk or lack of capacity and capability to deliver on a sustainable basis. community. Its transformation policy and practices are aligned with relevant legislation, codes of good practice and general The following initiatives were implemented in the review best business practices. period. In striving towards the sustainability of the Group as a whole, 3 Wholesale and Retail Sector Education and Training the Group is committed to its own transformation, aligned with the country’s need to transform our economy as well the social upliftment of communities. 3 Ownership Authority (W & R SETA) h The Group is a member of and maintains a sound relationship with the W & R SETA and engages on the development of tailored development programmes for the furniture and appliance industry. h The Group remains committed to concluding a B-BBEE transaction at an opportune time to incorporate a business partner that addresses the Group’s goal of transformation at an ownership level. 3 Bursary committee h The Group has a formal bursary committee consisting of management and trade union representatives. During the JD Group_Annual Report 2009 65 Sustainability and stakeholder review continued review period the committee distributed R1,3 million in The following employee relations initiatives took place during supporting young previously disadvantaged learners and a the review period: further R1,0 million in supporting employees and their 3 Annual negotiations and consultations children in the learning environment. h Despite a large scale operational requirements exercise 3 Leadership development that the Group was forced to embark upon given the h In the year under review the Group sponsored and restructuring of its Traditional Retail and Financial Services experienced Leadership divisions within the framework of the new business and Development Programme and an Advanced Management another successful Retail operating model, the Group successfully negotiated and Development Programme. concluded wages and terms and conditions agreements with organised labour. 3 Operational training h An operational requirements exercise was concluded h During 2009, 10 301 employees experienced and were during the year. Even though 3 389 employees were exposed to 32 963 training interventions, a 19% increase on identified as “affected”, through the proactive management the previous year’s training. This is statistical evidence of of the process, this figure was significantly reduced to the Group’s commitment to its employees in terms of 801 (23,6%) employees who were retrenched within the lifelong learning and development. bounds of the collective agreements. 3 Employment equity and training committee (EE&TC) The governance body of the EE&TC comprises employees h 62% of the Group’s employees are covered by collective bargaining agreements and are therefore party to the associated benefits negotiated, agreed and implemented. representing all categories across the Group with due consideration for gender, race and age and has a mandate to review EE related policies and behaviours and make recommendations for change. 3 Performance management reviews 54% of the Group’s employees are currently receiving regular performance and career development reviews in line with the Group’s succession planning and training and development strategies. Employee relations 3 Workforce h The Group employs and thereby provides security and stability to 21 247 permanent and temporary employees and their extended families. h The Group’s employee turnover in South Africa is 33% for females and 39% for males and outside South Africa, 12% for females and 20% for males. 3 Employee benefits h The Group continues to provide its full time employees with retirement fund, risk and medical aid benefits which are The Group acknowledges the fundamental rights of employees to freedom of expression, association and representation. The Group currently negotiates, consults and has formal relationships with trade unions in South Africa, Botswana and Swaziland. 66 JD Group_Annual Report 2009 subsidised at differing levels dependent upon an employee’s selection of benefit type. Sustainability and governance continued Health and safety The Group complies with relevant health and safety legislation and has trained and appointed health and safety committees to manage and advise on the Group’s compliance with such Donations were made to initiatives that promote HIV/Aids training external to the Group and its healthcare service providers. Voluntary counselling and testing is available to employees through the existing healthcare service providers. legislation. 3 8% of the total workforce is represented in formal Corporate social investment joint management and employee health and safety The Group’s corporate social investment strategy is managed committees. within the dimensions of enterprise development projects 3 The Group experienced 669 work related injuries in South Africa and 26 outside South Africa – no work related fatalities were recorded. and direct donations. Certain of the more significant contributions are outlined in detail below. Enterprise development projects HIV/Aids During the year under review the Group was involved in two The Group’s HIV/Aids approach is focused on the elimination major projects, namely: of discrimination against employees who live with HIV/Aids. The Group monitors HIV/Aids prevalence rates and supports the initiatives and practices of its primary healthcare service providers. The Group’s prevalence rates in 2005 were 21,6%, which decreased to 14,8% in 2009. It is anticipated, based on model extrapolation, to be at 13,5% by 2015. 3 JD Group/ADRS collectors initiative h This initiative was born out of the operational requirements exercise conducted to establish JDG Trading Financial Services where collectors were identified as affected employees. The Group assisted these employees to acquire vehicles at reduced prices and thereby afforded The Group has engaged an external service provider to assist the Group in formalising its approach to managing the associated HIV/Aids risks. Whilst no records are kept of HIV/Aids associated costs and exposures to the Group, estimated costs may be determined through a preparedness and contingency plan initiative that the Group will embark upon with the assistance of an external service provider. The direct costs of HIV/Aids fatalities cannot be calculated accurately due to the ineffective manner of reporting thereon in South Africa. them the opportunity of continuing debt collection on a self sustained basis. h The Group contributed R1,1 million to this enterprise development project. 3 Isaac/Techno-agricultural Innovation for Poverty Alleviation (TIPA) h TIPA is based on the concept of the African Garden Market, part of the Food Security for Africa initiative presented in 2002 at the World Summit for Sustainable Development (WSSD). The Group contributed R2,2 million to this enterprise development project. JD Group_Annual Report 2009 67 Sustainability and stakeholder review continued Direct donations The Group’s direct donations policy is focused on providing as many applicants as is possible with financial assistance and is steeply leaned towards disadvantaged children and youth. The Group made direct donations in excess of R4,8 million in the year under review. The following are but a few of the strong relationships and bonds that the Group has fostered with caring organisations: 3 The Lerato Love Home provides accommodation and care for babies, children and young adults, who have generally been the victims of abuse, abandonment, neglect and orphaned due to HIV/Aids. 3 The Mitzvah School is a registered school and examination centre which provides tutoring for disadvantaged students in their final year of schooling and who have consistently produced pass rates in excess of 90% every year. 3 St. Enda’s Community Centre is a secondary school in Joubert Park with whom the Group has held a proud and time honoured association and respect since commencing this project in one of the Group’s warehouses in 1985. 3 Little Champs Sports Academy manages facilities that provide disadvantaged prescholars with physical, emotional and social development with strong emphasis on teamwork and sharing. The TIPA project for poverty alleviation. 68 JD Group_Annual Report 2009 Sustainability and governance continued Corporate governance Introduction This corporate governance report sets out the key governance principles and practices of the Group, one of which is fair, honest and understandable disclosure to both our internal and external stakeholders. The Group is fully committed to the principles of effective operate on the forefront of international corporate governance best practice and as such the board regularly receives best advice on a timely basis that enables it to remain ahead of the evolution of corporate governance practices in the domestic and international business environments. Chairman and chief executive officer corporate governance and application of the highest ethical standards in the conduct of its business. We support the view that good corporate governance is essentially about leadership and for this reason we conduct the enterprise with integrity and in compliance with South African best practice, whilst taking cognisance of the value systems of the countries in which we operate. Endorsement of the King Code The role of the chairman is separate from that of the CEO. The roles are clearly delineated and set out in the Board Charter. Each has a very specific and defined set of duties in order to prevent overlap of obligations and responsibilities and to eliminate any possible conflict of function. While the CEO takes full responsibility for the operations of the Group, the board has delegated to the chairman the responsibility to lead the board, to ensure the effectiveness of governance practices, to represent the board to shareholders and to build The board of directors (the board) is committed to and and maintain shareholders’ trust and confidence in the Group. subscribes to the values of good corporate governance and As a consequence, there exists no uncertainty between the the conduct recommended in the King Report for Governance two individuals as to their respective terrain of operations. in South Africa and in its Code of Governance Principles (collectively King II). The board endorses the principles of integrity and accountability advocated by King II. Executive chairman and a best practice board In regard to the appointment of an executive chairman, rather than an independent non-executive chairman, as Statement of compliance recommended by the King II, the board appointed David The Listings Requirements of the JSE Ltd require that listed Sussman, founder of the Group, as its executive chairman. companies report on the extent to which they comply with Largely on the grounds of independence, risk mitigation and the principles incorporated in King II. Accordingly, the board objectivity, codes on corporate governance, including in South can declare that it has applied the practices of King II throughout Africa King II and the JSE, have recommended that the the accounting period under review and has conducted the chairman of a public listed company should be an independent enterprise in the spirit of the King II guidelines. non-executive director. The role of chairman and chief executive officer (CEO) are not Globally and locally, however, this recommendation has not vested in a single person as recommended by the JSE. Whilst found favour in a significant number of instances where the Group’s chairman is not an independent non-executive chairmen have had many years of experience in successfully director, appropriate steps have been taken in this regard running their companies. The fact that almost one third of all which are discussed in more detail below. JSE listed companies still have executive chairmen is evidence The Group’s corporate governance structures and practices are of this standpoint and even more so in America where more reviewed on an ongoing basis in response to changes within and external to the Group. Furthermore, the board is in the than 80% of the S&P500 US corporations still have executive chairmen1. fortunate position that a number of its non-executive directors 1 From the 2008 Spencer Stuart Board Index that reflects the state of corporate governance among the S&P500 corporation in America. JD Group_Annual Report 2009 69 Corporate governance continued In addition, the results of world wide research2 are inconclusive chairman who has an independent mindedness about him. as to the value of the independent chairman model. To this Such attributes and traits, coupled to business acumen and date, empirical proof is lacking that links higher earnings or experience, are valued by shareholders above perceived higher share prices or enhanced corporate governance independence. This is the case in the JD Group where the oversight or risk mitigation or financial disclosure transparency, board considers the business experience, and especially the as a direct consequence of the CEO/chairman split role and retail expertise, of David Sussman to be of inestimable value. independent chairman model. This was recently confirmed by the failure of well known FTSE350 corporate institutions in Britain due mainly to poor risk management decisions by their boards – of whom 79%3 had split role models in place and were led by non-executive chairmen. This clearly disputes the assertion that the presence of an independent chairman per se adds a risk mitigating value to a board or promotes an independent view that encourages a greater level of Of more importance than an independent chairman, it seems, is to have a balanced and ethical board. Governance experts have found the presence of certain common elements in a best practice board. Amongst others, these include sensible leadership, a board that “does the right thing”, an optimal board composition with strong minded individuals, solicitation of external advice, introspection, as well as holding of nonexecutive meetings. interrogation in the decision making process. These qualities can equally well be brought to the board by an executive The Group’s board has been benchmarked against these characteristics and the results are shown in the table below. Executive chairman and balanced board Sensible leadership and experience Best practice board JD Group board 3 A chair with subject specific expertise and/or 3 JD’s chair is a retail expert, acknowledged by his peers, with industry specific experience. ✓ the media and analysts as one of the best. 3 A chair with general business experience, a 3 The chair has experienced multiple business cycles, his wide industry network and with appropriate knowledge of retail markets and retail business is second leadership attributes will be invaluable and is to none and he is a reputable businessman. ✓ likely to improve the decision making process. Doing the right thing/ Ethical board 3 A balanced, independence mindedness board, acting at all times in the best interest of the company. 3 The JD board is well balanced with more than half of the directors being non-executive and 46% independent. 3 A board with a balance between executive 3 The directors act at all times in the best interest of the and independent non-executive directors, all company with an unquestionable level of independence acting in the best interest of the company by applying their minds independently. enable robust oversight and decision making towards upholding values that will influence and directing of strategy, monitoring of performance and fair and transparent. ✓ mindedness. 3 The board has proper governance structures in place to 3 At all times acting in an ethical manner and guide behaviour to be responsible, accountable, ✓ being ✓ controlling of risk. 3 The board subscribes to a Code of Conduct that ensures ✓ ethical, responsible, accountable, fair and transparent behaviour in all its decisions and actions. 2 See studies by JA Brickley and GJ Jarrell (University of Rochester Business School); JL Coles (Arizona State University Business School); B Black and V Mahajan (University of Texas) S Bhagat (University of Colorado); BR Baliga (Wake Forest University Babcock Management School); RC Moyer (University of Louisville Business College); and RP Rao (Oklahoma State University). 3 As reported by IM Millstein from the Yale School of Management in October 2008 in a study on leadership in America. 70 JD Group_Annual Report 2009 Sustainability and governance continued Board composition Best practice board JD Group board 3 Boards should comprise of directors that are 3 The JD board comprises of directors that are experts in a experts in the fields of finance, audit, risk, wide range of fields, such as finance, audit, tax, banking, law, IT, HR, strategy etc. risk, law, insurance, IT, HR, strategy, retail, corporate 3 Each board should tolerate at least one “devil’s advocate” or “maverick” to provoke non-conformist, dissenting views. ✓ governance etc. 3 Non-conformist or dissenting views are often provoked ✓ by members of the board. 3 Each board should have an entrepreneur to 3 Entrepreneurial and innovative business ideas are induce out of the box, novel and innovative induced from time to time as evidenced by the formulation business ideas. of the Group’s new strategy and operating model. 3 A board structured with the aforementioned 3 The board recently appointed an independent, non- key individuals, should have a higher executive lead director to act in instances where the probability of making better judgement calls. executive Chairman may ostensibly have a perceived ✓ ✓ conflict of interest. 3 The board benefits from a competent and forthright company secretary that independently ✓ monitors governance compliance. 3 The aforementioned JD Group board structure facilitates ✓ a higher probability of better, long term decision making. External advice 3 The board should have the character and 3 The JD board often draws on advice from external insight to draw on advice from external experts when faced with a challenging situation (tax, new experts when it is faced with a situation that legislation, etc.) that demands advice beyond its collegiate demands advice beyond its collegiate domain domain of expertise. ✓ of expertise. Introspection 3 The board should annually conduct a 3 The JD board currently does not conduct formal performance assessment (it can initially take performance assessments annually, but intends to the form of a self assessment and later introduce annual self assessments as part of its corporate progress to individual director assessments governance enhancement programme in 2010. ✗ by an independent expert). Non- 3 Independent directors should have meetings 3 JD’s independent non-executive directors have regular executive with management without the executive meetings with management without the executive meetings chairman and/or the CEO in attendance. chairman and CEO in attendance and as a rule have free ✓ and uncontrolled access to management and the external auditors. JD Group_Annual Report 2009 71 Corporate governance continued The board therefore matches up well against a best practice believe any of them compromise the independence of the board. The board does not believe that there is any lack of directors concerned. The outside interests of the non- independence or objectivity. executive directors are not so demanding that it negatively affects the time and attention that they devote to the Group Lead independent non-executive director Furthermore and in line with the recommendations of King III (becoming effective on 1 March 2010), the board appointed Vusi Khanyile as lead independent non-executive director in March 2009 to act in instances where the chairman’s independence may ostensibly be impaired. and its affairs. Non-executive directors have access to management and from time to time meet separately with management without the executive directors being present. Amongst others, these directors ensure that the chairman promotes proper deliberation of all matters requiring the board’s attention and that no one individual or block of individuals dominate the board’s deliberations or its decisions. JD Group board In this way, the full spectrum of share owner interests are protected, including minority rights. The Group is headed by an effective unitary board that both leads and controls the Group. A formal and transparent process is followed when appointments to the board are made, which appointments are a matter for the board as a whole, assisted by the nomination committee. There is an appropriate balance of power and authority on the board, such that no one individual has unfettered powers of decision making. The executive representation on the board comprises Richard Chauke, Henk Greeff, Ian Thompson and Gerald Völkel, as well as David Sussman and Grattan Kirk, the executive chairman and chief executive officer respectively. All of the executive directors have entered into employment contracts with JDG Trading (Pty) Ltd with one year’s notice from either party. No director has an employment contract with the Group exceeding three years. At the date of this report, the board comprised of 13 directors of whom seven are non-executive directors. One of the nonexecutive directors is not independent. The board retains full and effective control of the Group and has reserved a range of decision making power of material importance for its own consideration. The JSE guidelines were applied in testing the independence and category most applicable to each director. Based on this assessment, the board found Vusi Khanyile, Mervyn King, Len Konar, Maureen Lock, Martin Shaw and Günter Steffens to be independent non-executive directors, while Ivan Levy is regarded as a non-executive director, but not fully independent. The board meets four times per annum and more frequently if circumstances dictate otherwise. Meetings are conducted in accordance with formal and structured agendas, ensuring that all substantive matters are receiving proper attention. Agendas and the content of board and committee papers, as well as the board’s and committees’ information needs, are regularly reviewed for effectiveness and relevance. Non-executive directors contribute an unfettered and impartial view on matters considered by the board and enjoy significant influence in deliberations at meetings. All directors have the requisite knowledge and experience required to properly execute their duties and all participate actively in the proceedings at board meetings. The non-executive directors have no fixed term of office. Some of the non-executive directors hold directorships or executive positions in companies with which the Group has commercial relationships. The board has considered all these relationships and does not 72 JD Group_Annual Report 2009 During the review period, and as part of its primary responsibilities, the board reviewed and gave strategic direction, considered and made new business expansion investments, monitored performance against plans and budgets, assessed the levels of compliance with relevant legislation, considered and revised governance structures, reviewed competitor activity and compared performance with best practice, locally and internationally. Sustainability and governance continued The chairman sets the agenda for each meeting in consultation In terms of the Board Charter and the terms of references of with the chief executive officer and the company secretary. each board committee, all directors and committee members Directors are afforded the opportunity to add matters to the are entitled, at the Group’s expense, to seek independent agenda. To facilitate the decision making process at board professional advice about the affairs of the Group in relation level, the board papers are circulated to the directors well in to the execution of their duties, if and when such expertise is advance of meetings to allow enough time for directors to required. A proper procedure exists to facilitate this process. properly scrutinise the content thereof and formulate challenging questions. The following executive committee (Exco) members, namely Johan Kok, Phillip Kruger, Andrew Murray and Arie Neven are Directors are appointed on the basis of skill, acumen, regularly invited to attend board meetings. However, there experience and level of contribution to ensure the widest remains a clear division between the responsibilities of the possible positive impact on the activities of the Group. board and management. However, being a board that operates in a unique South African milieu, elements such as the size and other demographical aspects, as well as diversity, labour legislation and transformation requirements, also play a role in board Both the directors and the members of board committees are supplied with full and timely information that enable them to properly discharge their responsibilities. All directors have unrestricted access to relevant Group information. succession planning and in determining the most appropriate board composition. The diagrams below provide a graphic reflection of the current board structure. Board – JSE categorisation 46% 54% 8 Executive 8 Non-executive Board – Gender 8% 8 Male 8 Female 92% Board – Race 31% 8 White 69% 8 Previously Disadvantaged Individuals JD Group_Annual Report 2009 73 Corporate governance continued One third of the directors are subject, by rotation, to retirement and re-election at each annual general meeting in terms of the company’s articles of association. Messrs Richard Chauke, Ivan Levy, Martin Shaw and Mrs Maureen Lock retire by rotation and, being eligible for re-election, have made Interests in contracts During the year ended 31 August 2009, none of the directors had a significant interest in any contract or arrangement entered into by the company or its subsidiaries, other than as disclosed in note 26 to the annual financial statements. themselves available for re-election at the forthcoming annual general meeting (AGM). In addition, all casual vacancy Company secretary appointments of directors between two annual general meetings are subject to confirmation by shareholders at the first subsequent AGM following their appointment. There were no casual vacancy appointments during the review period and consequently shareholders need not confirm any The board is responsible for appointing a competent company secretary, who has an ongoing duty to provide the board collectively, and each director individually, with guidance on the discharge of their responsibilities in terms of legislation and regulatory requirements. Amongst others, he is also director appointments at this year’s AGM. responsible to advise the board on appropriate procedures The biographical details for each of the directors are set out on pages 14 and 15 of this annual report. for the management of meetings and further has an obligation to implement and ensure that prudent governance procedures The board met formally five times during the review period. are maintained throughout the Group. These duties have been carried out diligently during the year under review. Board attendance register Director ID Sussman (Chairman) AG Kirk (CEO) KR Chauke HP Greeff ID Thompson G Völkel VP Khanyile ME King D Konar IS Levy M Lock MJ Shaw GZ Steffens P = Present A = Apologies PT = Present by telecommunications 74 JD Group_Annual Report 2009 9 March 2009 6 May 2009 17 July 2009 P P P P P P P P P P PT P P P P P P P P A P P P P P P P P P P P P P P P PT PT P P Special 5 October 11 November 2009 2009 P P P P P P P P P P PT PT P P P P P P P P A P P P P P Sustainability and governance continued Business model The Group’s new business model, comprising of Traditional Retail, Cash Retail, International Retail, Financial Services (including Insurance) and New Business Development as business divisions, has been implemented successfully during the year. The new model is reflected in greater detail on pages Whilst Maravedi has recently opened two of its own branded stores in Johannesburg and Cape Town, most of its distribution capacity originates from agents and the Group’s Traditional Retail infrastructure. Maravedi currently offers short term unsecured loans, consumer finance and card based revolving credit products. 4 to 7. The board is of the opinion that the new business Blake is a provider of premium contact centre solutions. model provides a solid platform for continued growth. The Processes including client acquisition, customer service, board is intensely aware of the changing dynamics of the business process integration and rehabilitation are supported industry and the economy and closely monitors approved by sophisticated customer relationship management software strategy and the business model to ensure that it adapts using in-house business intelligence. Blake is active in South timeously to changing circumstances. Africa, Namibia, Botswana and Mauritius, servicing both Details of the individual business components of each division are provided on pages 28 to 42. domestic and international clients in the various geographies. Blake is in the process of establishing B-BBEE partnerships that will further enhance its business opportunities. In summary, the Traditional Retail division operates through eight brands and out of 935 stores, namely Barnetts, Bradlows, Electric Express, Joshua Doore, Morkels, Price ‘n Pride and Russells across South Africa, Supreme operates only in Botswana, while Bradlows also trade in Swaziland. The Financial Services division provides credit based products to Traditional Retail and collects the receivables book utilising the central contact centre in Johannesburg. The centralisation of all credit related functions was completed during the past financial year. The Cash Retail division operates from 36 Hi-Fi Corporation stores, while Incredible Connection serves its customers from 54 stores. Both chains also have a presence in Botswana and Namibia. There are 11 corporate service departments that support the business units, namely Finance, Human Resources, Internal and Forensic Audit, Risk Management, Information Technology and Communications, Logistics and Fleet, Merchandise and JDG Insurance provides life and short term insurance offerings to customers through the Group’s infrastructure and store Marketing, Property Services, Secretariat, Strategy as well as Transformation, Legal and Compliance. network throughout South Africa. Abra has expanded its operations to 69 stores in Poland and has also established an e-shop. It is also in the process of designing and developing a franchise store model that will complement the operating structure. Strategic business goals The Group’s strategic business goals and operational strategies are set out on page 8 and 9 and provide a framework for the strategic direction of the Group. The New Business Development division comprises Maravedi, a micro lender and debt recovery operation, and Blake & Associates (Blake), a provider of premium contact centre solutions. JD Group_Annual Report 2009 75 Corporate governance continued Board committees same date as the termination of the directorship in such instance. While the board remains accountable and responsible for the performance and affairs of the Group, four permanent Each board committee has a clear mandate and operates in subcommittees of the board have been appointed to assist accordance with its own specific written terms of reference the board in discharging its duties and obligations, namely the duly approved by the Group board and adopted by the Group audit committee, the Group risk management individual committee. committee, the Group remuneration committee and Committee meetings are conducted in accordance with the Group nominations committee. In addition to the formal and structured agendas, ensuring that pertinent aforementioned, ad hoc subcommittees are created from matters receive proper attention. Agendas and the content of time to time to assist with specific subject matters, such as committee papers are regularly reviewed for effectiveness reviewing the results for announcement in the media or and relevance. reviewing this corporate governance report for publication in In accordance with the terms of references of each board the annual report. committee, all members are entitled, in accordance with a The majority of the members, and in many instances all of the prescribed procedure and at the Group’s expense, to seek members, of each subcommittee are independent non- independent professional advice about the affairs of the executive directors. The board has the power at any time to Group in relation to the execution of their duties. remove a delinquent director from the board in accordance Whilst the minutes of subcommittee meetings are not included with the provisions of the company’s memorandum of in the board papers, they are freely available to the directors incorporation, the 2008 Companies Act and the directors’ and summarised by the chairmen of each subcommittee in a letter of appointment and based on the premise that sub- report at each board meeting, which report is either in writing committee members are first and foremost directors of the or verbal, as dictated by circumstances. Group, the director’s membership on the subcommittee will A diagrammatic representation of the entities to which automatically and immediately terminate so as to fall on the delegations have been made, is reflected below. JD GROUP MAIN BOARD Board committees JDG Trading board Management committees Subsidiaries Audit Exco Blake & Associates Risk management Internal risk management Maravedi Group Remuneration Traditional Retail JDG Micro Life Nominations Cash Retail JDG Micro Insurance Financial Services Abra Other committees 76 JD Group_Annual Report 2009 Employee benefit funds Sustainability and governance continued Audit committee 3 internal control; The audit committee comprises three independent non- 3 financial accounting control; and executive directors, namely Mervyn King (chairman), 3 stakeholder reporting. Len Konar and Martin Shaw. All directors of the Group board, despite not being official members of the committee, have Remuneration committee an open invitation to attend audit committee meetings. The remuneration committee (RemCom) comprises four Executive directors Richard Chauke, Henk Greeff, Grattan Kirk, members of whom three are independent non-executive David Sussman, Ian Thompson and Gerald Völkel also attend directors and one a non-executive director who is not as does the non-executive director, Ivan Levy. Other invitees independent. Martin Shaw is the independent non-executive include Johan Kok, Phillip Kruger, Andrew Murray (all Exco chairman. He is assisted by fellow independent members members), Pieter Pienaar (Chief Risk Officer) and Morné van Mervyn King and Len Konar, as well as by Ivan Levy, the non- Wyk (Internal Audit Executive). The external auditors attend all independent non-executive member of RemCom. The Group audit committee meetings and have unrestricted access to chairman, the Group CEO and the Group financial director the chairman of the audit committee. attend meetings by invitation, but recuse themselves in Through the audit committee, the board regularly reviews situations where a conflict of interest arises or when the processes and procedures to ensure the effectiveness of chairman of the committee believes there is sufficient internal systems of control so that its decision making capability justification to exclude them from a meeting or from a and the accuracy of its reporting are maintained at a high level discussion of a particular agenda item, such as when their at all times. The committee furthermore identifies, monitors remuneration is determined. and assesses non financial information relating to the Group RemCom’s main responsibility is to review and approve the beyond financial and quantitative performance factors. remuneration and employment terms of directors and senior The audit committee met formally three times during the group executives. In addition to the aforementioned, the review period to consider a range of matters relating to remuneration committee makes recommendations to the internal control, financial accounting control and stakeholder board and shareholders on the most appropriate share and reporting, as well as corporate governance practices and other incentive schemes for implementation by the Group, as other aspects of an internal and external audit management well as allocations under such schemes. It also recommends nature. the non-executive directors’ fees (via the board) to At its last meeting in the 2009 calendar year, the committee shareholders for approval at each annual general meeting. reported on the extent to which it had carried out its duties as The Group’s primary executive remuneration objective is to set out in King II, the Companies Act, the committee’s terms reward executives so as to ensure that their services are of reference and the committee’s annual plan. Given the retained and that their interests are commensurate and duties listed on pages 100 and 101 of this annual report, the aligned with the interests of shareholders. In determining their Committee concluded (and reported to the board) that it had remuneration, RemCom aims to construct appropriate appropriately addressed its key responsibilities in respect of: packages required to attract, retain and motivate talented Audit committee attendance register Director ME King (Chairman) D Konar MJ Shaw 5 February 2009 A P P# 6 May 2009 11 November 2009 P P P A P P# P = Present A = Apologies # = Acting chairman JD Group_Annual Report 2009 77 Corporate governance continued executives, whilst giving due consideration to remuneration save for the chairmen of the committees who each receive an levels, both within and outside the Group. To meet these additional amount for rendering this service. Going forward, and objectives, RemCom takes advice from external remuneration in line with the recommendations of King III, non-executive specialists from time to time. directors will not qualify for share options or receive any share Remuneration for executives consists of an all inclusive total based payments. cost to company fixed element, a variable element and share The Group follows a policy to pay fees only to those directors incentives. Performance related elements of remuneration who attend meetings. constitute a substantial portion of the total remuneration Full disclosure is made of directors’ remuneration on an package of executive directors in order to ensure above individual basis. This can be found on pages 102 to 109, where ordinary performance linked to strategic goals. The fixed details of earnings, share options and all other benefits are element of remuneration is reviewed annually. RemCom reflected. compares current rates of pay to those observed in similar In August 2009, the Group’s shareholders approved a share relevant companies within and outside the industry. This appreciation rights incentive scheme (the SAR Scheme) to information is then adjusted to reflect both the Group’s replace the existing JD Group Employee Share Incentive performance, compared with the performance of similar Scheme. The operation of the SAR Scheme is administered by companies as well as the individual’s performance. An annual RemCom under a mandate and directives from the board. variable element of reward is awarded as an incentive to Qualifying employees receive share appreciation rights (as executives to achieve predetermined financial targets. opposed to share options). The vesting of rights is subject to The forward looking remuneration of the non-executive directors the achievement of predetermined performance conditions is determined by the executive chairman in consultation with which are aligned to the Group’s strategic goals. Furthermore, the Group’s advisors, based on benchmarked remuneration the SAR Scheme facilitates the attraction and retention of key information from the Group’s peers and the wider industry. The talent. Details regarding the mechanics and the rules of the board, via the RemCom, recommends these fees to shareholders SAR Scheme are set out on pages 165 and 166. for approval at each annual general meeting. Through this The Group’s employee share incentive scheme is being approach, shareholders are actively involved in the setting of phased out and no further allocations will be made in terms directors’ fees, rather than merely endorsing a fait accompli. The of this scheme. board pays uniform fees to non-executive directors and does not remunerate its directors for serving on board committees, The remuneration committee met five times during the review period. Remuneration committee attendance register Director 5 February 2009 6 May 2009 7 August 2009 9 September 2009 11 November 2009 P P P P P P A P P P P P P PT P A P P A P IS Levy (Chairman) MJ Shaw (Chairman with effect from 6 May 2009) ME King D Konar P = Present A = Apologies PT = Present by telecommunications 78 JD Group_Annual Report 2009 Sustainability and governance continued Nominations committee Risk management committee The nominations committee comprises four non-executive The risk management committee is a standalone subcommittee directors, three of whom are independent. The chairman is of the board. Günter Steffens is the chairman of the committee Ivan Levy and the independent non-executive members are which comprises a mix of independent non-executive Mervyn King, Len Konar and Martin Shaw. The committee’s main directors, executive directors, Exco members and the heads responsibility is to make recommendations to the board of Internal Audit and Risk Management. Len Konar and regarding succession planning and to advise the board on the Martin Shaw are the independent non-executive directors, appointment of individuals who are best able to discharge the while the executive directors are Richard Chauke, Grattan Kirk, responsibilities of directors, having regard to the law and the Ian Thompson and Gerald Völkel. The Exco representatives are highest standards of governance, by: Johan Kok, Phillip Kruger and Andrew Murray. Internal Audit and Risk Management are represented by Morné van Wyk 3 assessing the skills required on the board; and Pieter Pienaar respectively. Subject experts, certain 3 assessing the extent to which the required skills are represented on the board; divisional CEs and a delegation from the independent external auditors also attend. 3 establishing processes for the review of the performance of individual directors and the board as a whole; and The purpose of the committee is to address risks applicable to the Group. Amongst others, these include credit risks, 3 establishing processes and criteria (including transformation exchange rate exposure, investment risk, insurable losses, requirements) for the identification of suitable candidates for adequacy of systems and controls, interest rate and liquidity appointment to the board. risks, market risk, legislative risk, reputation risks, as well as The committee meets only when there is a need to consider insurance risks, business continuity risk and financial risk. The new candidates. As there were no new appointments or a need key findings of this committee are reported monthly to Exco to reconstruct the board during the review period, the committee and more detailed reports are presented quarterly to the did not meet during the review period. audit committee and to the board. The committee met four times during the review period. Risk committee attendance register Director GZ Steffens (Chairman) KR Chauke IR Child (Resigned with effect from 15 April 2009) AP Murray (Appointed with effect from 1 May 2009) AG Kirk JHC Kok D Konar PC Kruger PJ Pienaar MJ Shaw ID Thompson G Völkel 5 February 2009 6 May 2009 23 July 2009 11 November 2009 P P P P P P P P P — — — — P P P P P P P P — P P P P P P P P P P P P P P A P P P P P P P P P P P P = Present A = Apologies JD Group_Annual Report 2009 79 Corporate governance continued Attendance at meetings The attendance by directors at board and board subcommittee meetings is satisfactory as is evidenced by the attendance statistics provided for each individual forum. 3 serve as a governance mechanism through the process of ongoing Group performance assessment and biannual statutory reporting. Formal meetings have been held biannually in 2009 to coincide with the announcement of the Group’s results, Other supporting governance structures and however, going forward, quarterly meetings will be held in line management committees with the requirements of the company’s articles of association. Additional ad hoc meetings are held when circumstances JDG Trading board JDG Trading (Pty) Ltd (JDGT) is the wholly owned South African trading company of the Group. The board of JDGT consists of dictate such a need. A number of decisions are taken by way of written resolutions signed by the directors in terms of section 242(2) of the Companies Act. the six executive directors of the Group and eight senior executives, namely Pamela Barletta, David Hirsch, Johan Kok, JDGT executive committee (Exco) Phillip Kruger, Komani Mfuni, Andrew Murray, Arie Neven and This is the CEO’s committee and it is an exact reflection of the Guy Pearce. Meetings are chaired by Grattan Kirk, the Group JDG Trading board as regards membership and composition. CEO. The purpose of the committee is to: Ian Child resigned as a director of this board with effect from 3 translate Group board strategic direction into a strategic 15 April 2009 and was replaced by Andrew Murray on 1 May plan and ensure, through ongoing monitoring, the successful 2009. Komani Mfuni became a director of JDGT on implementation of the plan; 14 September 2009, while Pamela Barletta joined the board on 16 September 2009. 3 monitor Group performance in accordance with the plan; and The directors of this board are individually and jointly 3 address any item considered crucial for business success. mandated, empowered and held accountable for, amongst Through its comprehensive agenda, Exco monitors strategic others, to: business goals, day to day operations related challenges, 3 implement the strategies and key policies determined by performance reviews, risk and IT reviews, succession planning, the Group board; transformation progress, strategic project developments and 3 manage and monitor the business and affairs of the Group other Group issues. It also facilitates the formulation and in accordance with approved business plans and budgets; monitoring of Group policies and procedures. Meetings are 3 prioritise the allocation of capital and other resources; 3 establish best management and operating practices; 3 structure management succession planning to identify, develop and advance future leaders in the Group; and 80 JD Group_Annual Report 2009 held on a monthly basis. Sustainability and governance continued Management committees procedures so as to provide an enterprise wide risk Specific responsibilities have been delegated to various management committees, all of which have defined terms of references in place. These include the internal risk management management service in the future. (See page 87 for more details.) Risks are evaluated by the IRMC, using the Barnowl risk committee (IRMC), the Traditional Retail Exco, the Cash Retail management application to record the degree of inherent Exco, the Financial Services Exco as well as other departmental risk and then the likelihood of occurrence. The control committees. In addition, the executive committees of Abra, environment relevant to each risk is then evaluated and Blake the a score is assigned to the residual risk and its likelihood of new calendar year, the JDG Insurance Exco will convene on occurrence. The top risks are ranked and all of the a monthly basis. aforementioned are reported to the Group risk management and Maravedi convene regularly. In committee. In this manner the major risks to the Group are Internal risk management committee (IRMC) The IRMC is a subcommittee of and reports to the Group risk management committee as well as to the JDG Trading board. Its members comprise Richard Chauke (chairman) and Pieter Pienaar. Other Exco members and Corporate Service department executives attend the meeting to provide risk related feedback from their relevant operational areas or service departments. The purpose of this committee is to identify and review the risks presented by the Group’s local and offshore operations and by the corporate service departments from an internal Group perspective. Risks are identified and monitored through the planning monitored, as well as the various management corrective actions aimed at mitigating these risks. The risks are updated regularly to take account of changing market, economic, political, environmental, legislative and other conditions or changes in the business environment. The majority of inherent risks remain constant, but new risks arise from time to time and the impact these may have on business operations are assessed on an ongoing basis. Risk is not only viewed from a negative perspective. The review process also identifies areas of opportunity, such as where effective risk management can become a competitive advantage. The IRMC also considers: process, the close involvement of the executive directors in 3 the adequacy of insurance cover (including self insurance), the Group’s operations and the periodic monitoring of key in conjunction with experts from the insurance industry; issues to ensure that the significant risks faced by the Group 3 risks not covered by insurance; and are evaluated in terms of impact and severity and appropriately 3 business continuity management and disaster recovery managed and mitigated. The board is confident that appropriate fundamental processes are in place to ensure planning. The IRMC met four times during the review period. compliance with current risk management requirements. In order to provide enhanced, independent risk assurance going forward, the Risk Management function is currently in a process of transforming its structures, processes and The board is confident that appropriate fundamental processes are in place to ensure compliance with current risk management requirements. JD Group_Annual Report 2009 81 Corporate governance continued The major risks as at the date of this report are as follows: Financial performance s Ensure adequate financial performance of the Group without compromising prudent accounting standards, policies and levels of provisioning. s Maximise existing income and revenue streams, identify alternative income streams, expand the Group’s footprint and maximise retention of customer base, by providing the customer with excellent service and the appropriate mix of physical and financial service product at the right place at the right time. s Establish efficient cost structures and monitor expenses against budget. s Constantly monitor financial performance and implement corrective measures where necessary. Information technology (IT) s Ensure that the Group has appropriate IT structures in place that facilitate integration across business divisions. s Reduce dependence on external service providers. s Ensure that IT-specific disaster recovery (DR) and business continuity (BC) processes are addressed via the Group’s enterprise-wide DR and BC programme. Disaster recovery and s Further enhance the Group’s disaster recovery and business continuity capabilities. business continuity planning s Maintain appropriate succession planning, especially for key positions, taking cognisance of employment equity. Broad-Based Black Economic s Monitor the overall transformation strategy and become more representative of the demographics of South Africa, particularly at the middle and senior management levels of the Group. Empowerment and transformation (B-BBEE) s Ensure and monitor that all aspects of B-BBEE are embraced for long term sustainability, growth and profitability of the Group. s Ensure that an empowerment deal is concluded at the appropriate time. Customer service s Embrace the ‘Art of Service’ initiative to improve service delivery to both internal and external customers. s Constantly monitor market behaviour, changing demographics, customer buying patterns, competitor activity and customer indebtedness in order to ensure customer satisfaction. Effective execution of s Execution of all plans and processes via detailed project management, monitoring and report the Financial Service back through the management structures, to ensure the successful implementation of the strategy defined strategy. Legal compliance including FAIS s Ensure the Group remains compliant with the laws and regulations that govern the environment in which the Group operates. compliance 82 JD Group_Annual Report 2009 Sustainability and governance continued Legal compliance s Continuously review Group policies and procedures to ensure compliance is established and including FAIS monitor adherence to policies via operational excellence and the risk management and internal compliance (continued) audit function within the Group. s Ensure that customers are made aware of their rights and obligations and that compliance with procedures has taken place. Credit management s E nsure that the ability to collect the debtors book is constantly improved through enhanced processes, technology and the optimisation of procedures. s Ensure credit granting rules are maintained and updated in order that the Group acquires credit risk appropriate to its credit risk appetite. s Constantly monitor the performance of the debtors book and timeously implement corrective measures where necessary. s Ensure that sufficient provisions are raised for receivables that are unlikely to be recovered. Cash Retail Exco Traditional Retail Exco The committee comprises Arie Neven (chairman), The committee comprises Grattan Kirk (chairman), Colin Bresler, Johan Coetsee, Toy de Klerk, Julian Hanmer, Pamela Barletta, Johan Coetsee, Victor da Silva, David Hirsch, David Hirsch, Pat Kimmince, Johan Kok, Rénier Krige, and the Cash Retail chain chief executives, namely Mike and Dave Miller (Incredible Connection) and Allan Herman Mathew van der Walt. Grattan Kirk, Richard Chauke, (Hi-Fi Corporation). Richard Chauke, Henk Greeff and other Henk Greeff and other executives are regular attendees at executives are regular attendees at the Cash Retail Exco. the Traditional Retail Exco. The purpose of the committee is to translate, plan and The purpose of the committee is to translate, plan and implement Group strategy for the Cash Retail chain businesses implement Group strategy in the Traditional Retail chain and to monitor progress thereon, to ensure compliance with businesses and to monitor progress thereon, to ensure policies and to manage attainment of business goals and compliance with policies and to manage attainment of agreed performance milestones. It also attends to other business goals and agreed performance milestones. It also important aspects that may impact on the Cash Retail attends to other important aspects that may impact on the businesses. Traditional Retail businesses in general. The agendas include deliberations on Group strategic business Discussion points on the committee’s agendas include goals, operational business goals, business performance operational business goals (and their link with Group strategic measurements, inventory management and performance, business goals), business performance measurements, people development, research and development trends and inventory management and performance, people internally and externally, compliance with operational policies development, performance of service departments and of and progress reviews on divisional projects. Meetings are held suppliers in terms of service level agreements, research and on a quarterly basis. Roberts, Len Rundle, Anthony Smith development trends internally and externally, compliance with operational policies and progress reviews on divisional projects. Meetings are held on a quarterly basis. Financial Services Exco and subcommittees The Financial Services (FS) division is managed by the FS Executive Committee (FS Exco) with the following supporting governance structures: JD Group_Annual Report 2009 83 Corporate governance continued 3 The FS Exco is chaired by Phillip Kruger, the FS chief The audit and actuarial committee has an independent executive. Permanent members include Grattan Kirk, non-executive chairman in Mark Scharneck. Permanent Arie Neven, the entire FS executive team, and by members of the committee are Fernando Patrizi (independent invitation, David Sussman, Reneé Griessel, Mike Miller, non-executive director) and Gerald Völkel. The independent Guy Pearce and Pieter Pienaar. auditors, the statutory actuary and management also attend 3 The Change committee is responsible for prioritising meetings as invitees. The committee attends to all audit, projects and initiatives across all strategically aligned actuarial and investment matters in the insurance environment programmes within FS. This meeting is chaired by within the Group. Meetings are held on a quarterly basis. Jaco van Jaarsveldt, the FS Head of Strategy. Permanent The JDGI executive committee (JDGI Exco) will commence members include Henk Greeff, Phillip Kruger, the entire its operations in the new calendar year. The committee is FS executive team and Dalene Ferreira, the FS Strategic chaired by the JDGI CE, Reneé Griessel. Permanent members Change Enablement executive. of the committee are Grattan Kirk, Gerald Völkel, Barry Dell, 3 The Credit Risk committee considers decisions regarding amendments to any credit risk related activity. This meeting is chaired by Francois Grobler, the Head of Credit and Risk. Permanent members include Grattan Kirk, Phillip Kruger, Arie Neven, Jaco van Jaarsveldt and by invitation, the entire FS Exco. 3 Departmental Management committees – the Head of each department is chairman of his/her department’s meetings where divisional performance and strategic initiatives are discussed. Henk Greeff, Andrew Murray, Arie Neven, Pieter Pienaar, Andre Potgieter and Jaco van Jaarsveldt. The purpose of the committee is to translate, plan and implement JDGI’s strategy, to align it with Group strategy and to monitor progress thereon, to ensure compliance with policies and to manage attainment of business goals and agreed performance milestones. It will attend to other important aspects that may impact on the business of JDGI. The agendas will be structured to include consideration of strategic business goals, operational business goals, business The above structure ensures complete alignment with all performance measurements, legal and compliance, financial strategies and initiatives of the FS division. and investment performance, people development, research and development trends internally and externally. Meetings JDG Insurance board and board subcommittees will be held on a monthly basis. The JDG Insurance (JDGI) board comprises two independent non-executive directors, three non-executive directors and Maravedi board and board subcommittees one executive director. Fernando Patrizi acts as the The Maravedi board comprises an independent non-executive independent non-executive chairman and his co-directors director, three non-executive directors and three executive are Mark Scharneck (independent non-executive) and three directors, namely Günter Steffens, Ian Thompson (JD), non-executive directors from the Group, namely Grattan Kirk, Johan Kok (JD), Mfanyana Salanje (Thebe representative), Phillip Kruger and Gerald Völkel. Reneé Griessel (JDGI CE) is Dries Hattingh (Maravedi MD), Henk Klopper (Maravedi FD), the sole executive director on the board. The statutory and Guy Pearce (Maravedi CE) respectively. A number of actuary is a permanent invitee to board meetings. Pending executive management are permanent invitees to board the establishment of a JDGI risk committee, the board takes meetings, which are held on a quarterly basis. responsibility for all risk related matters. Meetings are held on a quarterly basis. The Maravedi board is supported by an audit and risk committee in addition to an investment committee. The audit The JDGI board is supported by an audit and actuarial and risk committee attend to all audit and risk related matters committee, as well as an executive committee (recently and to which the external auditors are invited attendees at established). half year and year end. The audit and risk committee were chaired by Ian Thompson this past year and will be chaired by 84 JD Group_Annual Report 2009 Sustainability and governance continued Günter Steffens going forward. The external auditors have unlimited access to the chairman at all times and meet Other management committees Leadership and development council with the chairman independently before each meeting. The investment committee attends to investment related matters. All of these committees include a representative from Thebe. This committee George comprises Annandale, Grattan Pamela Kirk Barletta, (chairman), Jan Blom, Richard Chauke, Barry Dell, Henk Greeff, Johan Kok, The Maravedi executive committee meets on a monthly basis and deals with both strategic and operational matters. The committee consists of senior Maravedi management. JD representatives are invited attendees to all such Phillip Kruger, Arie Neven and Guy Pearce. The committee’s terms of reference include leadership development, succession management and expediting the achievement of equity targets. meetings. Employment equity and training committee (EE & TC) Blake board and board subcommittees The committee monitors and ensures the Group’s overall The Blake board comprises an independent non-executive compliance to EE and skills development. In this role it director, two non-executive directors and three executive ensures that the Group fulfils the requirements of its directors namely Johan Geldenhuys, David Sussman (JD), EE initiatives and the stipulations of the Employment Equity Mias Strauss (ex JD CEO), Ian Thompson (JD), Howard Blake Act, particularly insofar as they relate to the Group’s business and Mike Miller respectively. Board meetings are held on a in South Africa. The committee reports to the Transformation quarterly basis and the board is supported by an audit department, with a split reporting line into the HR and risk committee. The audit and risk committee attends to department. audit and risk related matters and is chaired by Ian Thompson. The external auditors are invited attendees at half year and year end and have unlimited access to the chairman at all times. The chairman meets with the external auditors independently before each meeting. The committee comprises members from occupational categories, designated groups, non designated groups, women and it also has Union representation. Richard Chauke acts as chairman and the individual members are Johnny Masinga, Mlungisi Thabethe, Pamela Barletta, The Blake executive committee meets on a monthly basis Mirriam Khumalo, Walter Moeletsi, Lucas Radebe and and deals with both strategic and operational matters. Nelson Mothapo. The committee is assisted by a facilitation The committee consists of senior Blake management. team comprising of seven members (not members of the JD representatives are invited attendees to all such committee). The meeting convenes on a quarterly basis. meetings. International – Abra board The committee has assisted the Group to compile an employment equity report. Under its leadership, the Group also adopted and implemented an employment equity policy. The management board of Abra in Poland carries out similar The main focus into the future will be to position the Group as functions to those which the JDG Trading board carries out in a preferred employer. the South African context, namely, it serves to manage and monitor the operations of the company. The management board manages and monitors the operations in Poland under Employment equity and skills development committees also exist at divisional level in the Group. a mandate and upon directives from the supervisory board. Chain and corporate service department committees The members of the supervisory board of Abra are David The chain chief executives and the heads of the corporate Sussman (chairman), Johan Coetsee and Grattan Kirk. The service departments act as chairpersons of either chain or management board comprises of Piotr Krzanowski and corporate service department meetings which are held on a Piotr Lisowski. monthly basis. The executive management teams of the chain or service department attend these meetings. JD Group_Annual Report 2009 85 Corporate governance continued Marketing and merchandise review meetings A marketing and merchandising review meeting is held monthly for both the Traditional Retail chains and the Cash Retail chains. These meetings are attended by the marketing executives and by representatives from the respective chain advertising agencies. Grattan Kirk, David Hirsch, Arie Neven, Conrad Kleingeld, Alec Goodman, Johan Kok, Irene Pilavachi and David Sussman attend the Traditional Retail meetings. David Hirsch, Grattan Kirk and David Sussman also attend the Cash Retail meetings. Alexander Forbes Financial Services (Pty) Ltd is the appointed administrator of the AFRF. This fund is managed by a professional board of trustees. In terms of the rules of the fund, each participating employer is required to establish a management committee comprising both employer appointed and member elected representatives. For JDG Trading there are four employer appointed and four employee elected representatives. The employer appointed representatives are Ivan Levy (chairman), George Annandale, Xavier Schatz and Johan Coetsee. For Connection Group, there are three employer appointed and three employee Each of these meetings deal with three key matters, namely the previous month’s performance by merchandise category, all the marketing promotions of the Group for the next two to three months in advance and the merchandise plans that underpin the overall marketing plan. The purpose of the meeting is to ensure that sales are maximised, the required number of product units are sold and that gross margins are achieved. Connection Group board and subcommittees elected representatives. The employer representatives are Johan Coetsee, David Miller and George Honiball. The management committee, amongst other activities, monitors and reviews the selected investment strategy, assists in the distribution of death benefits payable and monitors continued participation in the fund. 3 The JD Group Defined Benefit Pension Fund has been closed to new entrants since October 1996. This fund is managed by a board of trustees. In terms of the rules of this fund, four employer appointed trustees, namely Ivan Levy The Group acquired Connection Group in December 2005. Three of the JD Group board executive directors, namely Grattan Kirk, David Sussman and Gerald Völkel, serve on the board of Connection Group Holdings (Pty) Ltd, together with other Group executives, David Hirsch, Johan Coetsee and (chairman), Johan Coetsee (principal officer), George Annandale and Xavier Schatz, as well as four member elected trustees, manage the fund. The appointed administrator is Alexander Forbes Financial Services (Pty) Ltd. David Miller. The two subcommittees of the Group, namely the remuneration committee and audit committee, were incorporated into the JD Group committees respectively. 3 The SA Commercial Catering and Allied Workers Union National Provident Fund (SNPF) is an umbrella fund in which a number of employers participate in terms of a Employment benefit funds collective bargaining agreement with SACCAWU. Old Mutual Life Assurance Company (South Africa) Limited (Employee Approximately 95% of Group employees are members of a Benefits Industry Funds Unit Division) is the appointed retirement fund in which the Group participates. A summary administrator of this fund. of the key retirement funds are provided below. 3 Employees of the Group in Botswana and Namibia belong 3 The Alexander Forbes Retirement Fund (AFRF) is an to various umbrella funds in these countries, while umbrella fund in which employees of the Group have employees of Abra are members of the Social Security membership as a condition of employment. It comprises Fund (SSF) in Poland. the following two sub funds: – the Alexander Forbes Retirement Fund (Pension and Provident Sections): JDG Trading (Pty) Ltd; – The Alexander Forbes Retirement Fund (Provident Section): Connection Group Holdings (Pty) Ltd; 86 JD Group_Annual Report 2009 Financial related details of the Group’s retirement funds are set out in note 25 of the annual financial statements. Sustainability and governance continued Financial control and reporting Financial monitoring systems The directors are responsible for ensuring that Group The Group operates a comprehensive annual planning and companies maintain adequate records and report accurately budgeting process. The annual budget is approved by the and reliably on the financial position, activities and results of board. The financial reporting system compares results with the Group. Financial reporting procedures are applied in the plans, budgets and with the previous year’s results and is able Group at all levels to meet this responsibility. Financial and to identify deviations on a daily and monthly basis. Reports other information is constantly reviewed and remedial action include regular cash flow statements, income statements and taken, where necessary. balance sheets projected for 12 months ahead, which are Improvements to the quality of reported information are used in determining future funding needs. continually effected by means of replacing or upgrading information systems. The Group has embarked on the Main control procedures implementation of an Enterprise Resource Planning solution The directors have adopted a schedule of matters which are to provide for improved reporting, control and efficiencies required to be brought to it for decision, thus ensuring that it across the Group. maintains full and effective control over appropriate strategic, The Group’s annual financial statements are prepared in accordance with International Financial Reporting Standards. Appropriate accounting policies are consistently applied unless an accounting policy requires revision or there is a requirement to adopt new accounting standards or interpretations, in which case proper disclosure is made. Reasonable and prudent judgements and estimates are made in order to properly disclose the Group’s financial status. financial, organisational and compliance issues. Financial controls and procedures are in place, including procedures for seeking and obtaining approval for major transactions and organisational changes in terms of the Group’s levels of authority document. Organisational controls involving the segregation of incompatible duties and controls relating to the security of assets are also in place and maintained on an ongoing basis. The board regularly reviews the operations and effectiveness Internal financial control The board has overall responsibility for ensuring that the Group maintains a system of internal financial control to provide it with reasonable, but not necessarily absolute, of internal financial control. The board confirms that to the best of its knowledge and belief there have been no weaknesses which have led to any material losses or contingencies during this financial year. assurance regarding the reliability of the financial information used within the business and for publication and to ensure Internal control systems that assets are safeguarded. The directors accept responsibility for maintaining appropriate The key features of the internal financial control systems that operated throughout the year under review are described below. internal control systems to ensure that the Group’s assets are safeguarded and managed, and losses arising from fraud or other illegal acts are minimised. Control systems are monitored and improved in accordance with generally accepted best Control environment An organisational structure with clearly defined lines of practice. Risk Management responsibility and delegation of authority from the board to the chains, corporate service departments and subsidiaries is in place and presented on page 76. The board has established policies and procedures, including a levels of During the review period, the Internal and Forensic Audit department was decoupled into two departments, namely a Risk Management function and an Internal Audit function. authority document and a Code of Conduct, to foster a proper governance structure and a strong ethical climate in the Group. JD Group_Annual Report 2009 87 Corporate governance continued Risk Management provides a professional, comprehensive The internal audit plan, approved by the audit committee, is risk management service to the Group to enable it to be based on risk assessments that are continually updated so as world-class in the field of risk management. to identify not only existing and residual risks, but also An enterprise risk management (ERM) process was established recently. This will entrench ERM as a philosophy and methodology in the organisation, ensuring that all risks are properly mitigated and managed throughout the Group. Internal Audit Internal Audit is an independent, objective assurance and consulting function designed to add value to and improve the Group’s operations. It helps the Group accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and compliance processes. Amongst others it provides: 3 assurance that the management processes are adequate to identify and monitor significant risks; emerging risks, as well as issues highlighted by the audit committee and the risk management committee. Internal audits are conducted formally at each business unit and corporate service department workplace on a regular basis. Fraud and illegal acts The Group does not engage in or accept or condone any illegal acts in the conduct of its business. The board’s policy is to actively pursue and prosecute the perpetrators of fraudulent or other illegal activities, should they become aware of any such acts. The Group has a whistle-blowing procedure in place through which employees can report illegal acts anonymously to Crime Call Anonymous without fear of reprisal. Insider trading and closed periods 3 confirmation of the adequacy and effective operation of the established internal control systems; 3 credible processes for feedback on risk management and assurance; and No employee or director (or their associates) of the Group may deal, directly or indirectly, in JD Group shares (including share options) on the basis of unpublished price sensitive information regarding the business or affairs of the Group. To 3 objective confirmation that the board receives assurance from management that information is reliable. the best of the board’s knowledge, none of the Group’ directors or their associates have been involved in insider trading. The The purpose, authority and responsibility of the Internal Audit Group twice annually defines closed periods, which are strictly function are formally defined in the internal audit terms of adhered to. As a general rule, closed periods commence reference and are consistent with the Institute of Internal about 45 days prior to the interim and year end results Auditors’ definition of internal auditing. The internal audit terms reporting dates, and end once the results have been disclosed of reference were recently reviewed and approved by the to the market. Closed periods are also observed prior to board. corporate actions as required by the JSE. No employee or The activities of the internal auditors are coordinated by the director (or their associates) of the Group may trade in the internal audit executive, who has unrestricted access to the Group’s ordinary shares (or share options) during closed audit committee chairman and its members. periods. The Board Charter includes a dealing code that Internal Audit coordinates the activities of the external auditors to ensure proper coverage and to minimise duplication of effort. The external auditors have access to reports issued by Internal Audit. Audit plans for each business operation are tabled annually to take account of changing business needs. Follow up audits are conducted in areas where weaknesses are identified. 88 JD Group_Annual Report 2009 regulates dealings in the Group’s shares (and share options). Executives and directors have to obtain written approval from the Group chairman (amongst others) prior to dealing in any Group securities. Records of all transactions and approvals in respect of executives and directors are kept by the Secretariat and all directors’ dealings are timeously disclosed on SENS and any movement in shareholding is disclosed in the annual report. Sustainability and governance continued Code of conduct identified the following as the Group’s key stakeholders: The Group is committed to the highest ethical standards of 3 Shareholders, analysts, investors and the financial media; business conduct and fully comply with all applicable laws and 3 Employees and Organised Labour; regulations. The board has adopted a Code of Conduct that 3 Customers; stipulates the ethical standards applicable and the expected 3 Suppliers; behaviour of each employee and director of the Group. The directors, employees, employees of outsourced functions, as well as suppliers to the Group, are all expected to comply with the principles and the ethical standards of this Code and to act in terms thereof at all times. Amongst others, each department maintains a gift register where all gifts from suppliers, service providers and customers are entered for record and auditing purposes. Gifts are limited to 3 Government and Regulators; and 3 Communities. The Group’s engagements with each of these stakeholders are set out in detail in the sustainability and stakeholder reviews which is set out from page 56. Industry engagement and membership a predetermined value. The behaviour of all role players The Group plays a role in shaping industry events through its in respect of this Code is monitored on an ongoing basis and participation in and membership of industry and professional the directors believe that a high standard of ethics has been bodies, of which the following is merely a synopsis: achieved. Where there is non-compliance with the Code, the 3 The Unilever Institute of Strategic Marketing; appropriate discipline is enforced with consistency. This 3 The Compliance Institute of South Africa; serves as a measure to prevent recurrence. 3 The Institute of Internal Auditors of South Africa; 3 The Institute of Directors in South Africa; Art of service 3 The Consumer Goods Council of South Africa; Service is the essential element and the strategic intent of the ‘Art of Service’ programme. The creation of extraordinary levels of customer service will elevate the JD Group from the ordinary and differentiate it from its competitors. By enabling 3 The Wholesale and Retail SETA; 3 The Retailers Association of South Africa; 3 The Furniture Traders’ Association of South Africa; all its resources, starting with people, JD aims to provide 3 The Association for Savings and Investments South Africa; an excellent and consistent customer experience that is 3 The South African Insurance Association; world-class. The ‘Art 3 The Ombuds for FAIS, Long-term Insurance and Short-term of Service’ commitment should exceed the expectations of both internal and external customers. Its success and strength lie in customer driven processes, ultimately delivered by empowered, engaged and energised human capital. A more detailed description of this initiative is provided on pages 10 and 11. Stakeholder engagement Insurance; 3 The Institute of Futures Research and the Bureau of Economic Research at Stellenbosch University; 3 The Bureau of Market Research at UNISA; 3 Econometrix; and 3 The South African Institute of Race Relations. In all dealings, the board strives to ensure that the interests of stakeholders are foremost in its decisions and that they are fully informed of decisions relevant to them. The board has JD Group_Annual Report 2009 89 % +25 The introduction of new loan and insurance products and an improved trading environment augurs well for us achieving our benchmark return on capital employed of 25% by 2011. Service commitment... 90 JD Group_Financial Statements 2009 Annual Financial Statements JDG Trading Financial Services – Randburg JD Group_Financial Statements 2009 91 Ten year review 31 August 31 August 2009 2008 31 August 2007# Share performance Total shares in issue ‘000 170 500 170 500 180 000 Weighted average number of shares in issue ‘000 163 245 169 807 177 861 Headline earnings per share cents 44,4 301,0 621,7 Cash equivalent dividends per share cents 41,0 152,0 303,0 Dividend cover times 1,1 2,0 2,1 Net asset value per share cents 2 833,5 2 822,9 2 804,5 Revenue Rm 12 922 12 610 12 914 Operating profit Rm 646 797 1 591 Profit before finance costs Rm 643 813 1 662 Profit attributable to shareholders Rm 75 514 1 113 Closing shareholders’ equity Rm 4 831 4 813 5 048 Average shareholders’ equity Rm 4 822 4 931 5 337 Net interest bearing debt Rm 639 158 76 Average total assets less non-interest bearing debt Rm 6 447 6 426 7 030 Total assets Profitability, liquidity and gearing Rm 8 926 8 673 8 891 Operating margin % 5,0 6,3 12,3 Profit attributable to shareholders on revenue % 0,6 4,1 8,6 Return on closing shareholders’ equity % 1,5 10,7 22,1 Return on average shareholders’ equity % 1,6 10,4 20,9 Return on assets managed % 10,0 12,7 23,7 times 7,3 9,6 11,0 Gearing ratio % 13,2 3,3 1,5 Current ratio :1 2,6 2,3 2,9 Shareholders’ equity to total assets % 54,1 55,5 56,8 1 094 1 095 1 078 R000 11 812 11 516 11 980 21 247 18 989 19 577 608 664 660 Interest cover Productivity Number of stores Revenue per store Number of employees Revenue per employee R000 Stock exchange performance Closing share price cents 4 249 3 010 6 970 ‘000 265 525 281 087 293 949 Rm 9 587 11 781 22 976 % 155,7 160,6 165,1 – high cents 5 020 7 100 10 600 – low cents 2 216 2 101 5 920 Number of shares traded Value of shares traded Volume traded as % of issued shares Market value per share All ratios have been calculated using amounts in R000s as opposed to Rm. #The 2007 comparatives have been restated for the change in the basis of accounting for insurance premiums and initiation fees. Prior years have not been restated for the new basis of accounting. *The 2005 comparatives have been restated to reflect the changes required to comply with the new or revised International Financial Reporting Standards (IFRS). Prior years have not been restated to reflect the changes required to comply with IFRS. 92 JD Group_Financial Statements 2009 Financial Statements continued 31 August 2006 31 August 2005* 12 months 14 months 31 August 31 August 31 August 31 August 31 August 2004 2003 2002 2001 2000 178 000 175 500 172 000 166 830 112 730 112 609 111 651 176 271 172 221 166 930 133 196 112 070 111 484 110 322 823,5 697,6 518,5 340,5 226,5 353,2 301,8 412,0 352,0 240,0 110,0 56,0 94,0 78,0 2,0 2,0 2,0 3,1 3,8 2,6 3,9 3 160,5 2 717,0 2 297,0 2 033,0 1 715,1 1 695,9 1 531,5 11 939 9 933 9 056 5 966 4 083 3 788 3 928 2 024 1 755 1 256 747 467 657 565 2 083 1 809 1 280 762 478 665 572 1 457 1 202 784 449 241 275 335 5 626 4 768 3 951 3 392 1 933 1 910 1 710 5 197 4 360 3 671 2 663 1 922 1 810 1 575 (304) (457) (19) 894 1 048 802 709 7 028 6 035 5 308 4 224 3 557 3 241 2 509 10 115 8 440 7 739 7 185 4 243 4 529 3 499 17,0 17,7 13,9 12,5 11,4 17,3 14,4 12,2 12,1 8,7 7,5 5,9 7,3 8,5 25,9 25,2 19,9 13,2 12,5 14,4 19,6 28,0 27,6 21,4 16,9 12,5 15,2 21,3 29,6 30,0 24,1 18,1 13,4 20,5 22,8 21,9 12,7 8,8 4,9 2,7 6,6 6,5 (5,4) (9,6) (0,5) 26,3 54,2 42,0 41,5 3,4 3,6 3,1 2,6 4,0 4,1 4,8 55,6 56,5 51,1 47,2 45,6 42,2 48,9 1 028 963 952 978 695 684 671 11 614 10 315 9 513 6 100 5 875 5 538 5 855 18 361 16 459 16 167 15 738 10 064 9 984 9 704 650 603 560 379 406 379 405 6 660 7 400 4 550 3 161 1 675 4 050 4 860 271 264 167 697 137 612 73 828 56 740 53 420 69 142 20 383 10 634 5 552 1 716 1 466 2 107 3 021 152,4 95,6 80,0 44,3 50,3 47,4 61,9 9 625 7 800 4 690 3 180 4 060 4 905 5 500 5 939 4 659 2 950 1 440 1 300 2 990 3 100 JD Group_Financial Statements 2009 93 Ten year review Continued Rm 31 August 2009 31 August 2008 31 August 2007# 12 922 12 610 6 428 6 627 6 517 Income statements Revenue Cost of sales 12 914 Operating profit Investment income (including equity accounted profits) 646 (3) 797 16 1 591 71 Profit before finance costs Finance costs – net 643 88 813 84 1 662 151 Profit before exceptional item Exceptional item : loss on discontinuance 555 — 729 — 1 511 — Profit before taxation Taxation 555 475 729 215 1 511 398 Profit after taxation Attributable to minorities 80 5 514 — 1 113 — Profit attributable to shareholders 75 514 1 113 1 635 1 397 1 403 756 455 256 92 — — 76 653 347 256 93 28 (15) 35 578 347 294 111 23 3 47 7 291 7 276 7 488 1 491 4 952 8 104 736 1 448 4 503 3 187 1 135 1 348 5 041 1 123 975 Total assets 8 926 8 673 8 891 Equity and liabilities Equity and reserves Share capital and premium Treasury shares Non-distributable and other reserves Retained earnings Shareholders for dividend 1 779 (411) 166 3 230 67 1 779 (435) 245 3 157 67 2 118 (255) 226 2 859 100 Shareholders’ equity Minority interest Non-current liabilities 4 831 31 1 299 4 813 — 700 5 048 — 1 223 878 83 338 293 83 324 739 79 405 2 765 3 160 2 620 2 153 486 3 112 11 2 068 1 000 — 92 — 2 218 312 — 90 — 8 926 8 673 8 891 Balance sheets Assets Non-current assets Property, plant and equipment Goodwill Intangible assets Investments and loans Interest in associate company Interest in joint venture Deferred taxation Current assets Inventories Trade and other receivables Financial assets Taxation Bank balances and cash Interest bearing long term liabilities Non-interest bearing long term liability Deferred taxation Current liabilities Trade, other payables and provisions Interest bearing liabilities Financial liabilities Taxation Bank overdrafts Total equity and liabilities #The 2007 comparatives have been restated for the change in the basis of accounting for insurance premiums and initiation fees. Prior years have not been restated for the new basis of accounting. *The 2005 comparatives have been restated to reflect the changes required to comply with the new or revised International Financial Reporting Standards (IFRS). Prior years have not been restated to reflect the changes required to comply with IFRS. 94 JD Group_Financial Statements 2009 Financial Statements continued 31 August 2006 31 August 2005* 31 August 2004 31 August 2003 31 August 2002 12 months 31 August 2001 14 months 31 August 2000 11 939 9 933 9 056 5 966 4 083 3 788 3 928 5 811 4 571 4 148 2 613 1 657 1 530 1 541 2 024 59 1 755 54 1 256 24 747 15 467 11 657 8 565 7 2 083 95 1 809 142 1 280 145 762 154 478 179 665 101 572 88 1 988 — 1 667 — 1 135 — 608 — 299 — 564 167 484 — 1 988 531 1 667 465 1 135 351 608 160 299 60 397 123 484 149 1 457 — 1 202 — 784 — 448 1 239 2 274 1 335 — 1 457 1 202 784 449 241 275 335 1 380 662 645 1 026 345 259 211 491 347 332 124 19 10 57 287 — 145 110 16 — 104 210 — 165 110 — — 160 210 42 315 146 — — 313 144 54 — 110 — — 37 127 6 — 110 — — 16 109 — — 102 — — — 8 735 7 778 7 094 6 159 3 898 4 270 3 288 1 066 6 046 5 1 1 617 867 5 259 1 67 1 584 784 4 871 34 77 1 328 739 4 860 36 80 444 427 3 231 13 5 222 359 3 255 — 1 655 354 2 884 — 9 41 10 115 8 440 7 739 7 185 4 243 4 529 3 499 2 057 (18) 193 3 072 322 1 995 (15) 150 2 346 292 1 903 (88) 137 1 746 253 1 778 (39) 127 1 415 111 782 (22) 24 1 124 25 781 (22) 4 1 105 42 762 (22) — 935 35 5 626 — 1 937 4 768 — 1 539 3 951 — 1 537 3 392 — 1 412 1 933 21 1 310 1 910 (1) 1 577 1 710 — 1 106 1 151 65 721 810 66 663 947 75 515 831 — 581 1 049 — 261 1 261 — 316 750 — 356 2 552 2 133 2 251 2 381 979 1 043 683 2 073 162 — 317 — 1 768 317 — 48 — 1 794 362 8 87 — 1 801 506 9 64 1 745 219 11 2 2 722 192 — 125 4 679 — — 4 — 10 115 8 440 7 739 7 185 4 243 4 529 3 499 JD Group_Financial Statements 2009 95 Directors’ approval of the annual financial statements Responsibility for the annual financial statements The directors are responsible for the preparation, integrity and The Group consistently adopts appropriate and recognised accounting policies. objectivity of annual financial statements that fairly present The annual financial statements have been prepared in the state of affairs of the Group and the Company accordance with the provisions of the Companies Act of at the end of the financial year, the income and cash flow South Africa (as amended) and comply with International for that period and other information contained in this Financial Reporting Standards. annual report. The directors are of the opinion that the business will be To enable the directors to meet these responsibilities: a going concern for the foreseeable future, and accordingly, 3 the board and management set standards and management implements systems of internal control, accounting and the annual financial statements are prepared on a going concern basis. information systems aimed at providing reasonable It is the responsibility of the independent external auditors assurance that assets are safeguarded and the risks of to express an opinion on the annual financial statements. error, fraud or loss are reduced in a cost effective manner. Their report to the members of the Company is set out on These controls, contained in established policies and page 97. procedures, include the proper delegation of responsibilities and authorities within a clearly defined framework, Approval of the annual financial statements effective accounting procedures and adequate segregation The directors’ report and the annual financial statements, of duties; which appear on pages 98 to 172, were approved by the 3 the Group’s internal audit function, which operates board of directors on 13 November 2009 and are signed by independently and unhindered and has unrestricted access to the audit committee, appraises, evaluates and, when necessary, recommends improvements in the systems of internal control and accounting practices, based on audit plans which take cognisance of the relative degrees of risk of each function or aspect of the business; and 3 the audit committee, together with the internal auditors, ID Sussman Executive chairman plays an integral role in assessing matters relating to financial internal control, accounting policies, reporting and disclosure. To the best of our knowledge and belief, based on the above, the directors are satisfied that no material breakdown in the operation of the systems of internal control and procedures has occurred during the year under review. 96 JD Group_Financial Statements 2009 G Völkel Financial director Financial Statements continued Report of the independent auditors To the members of JD Group Limited We have audited the annual financial statements and Group annual financial statements of JD Group Limited, which comprise the directors’ report, audit committee report, balance sheets at 31 August 2009, and the income statements, consolidated statement of changes in equity and consolidated cash flow statement for the year then ended, a summary of significant accounting policies and other explanatory notes, set out on pages 98 to 172. design audit procedures that are appropriate in the circumstances, but not for the purposes of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Directors’ responsibility for the financial statements The Company’s directors are responsible for the preparation and fair presentation of these financial statements in accordance with International Financial Reporting Standards and in the manner required by the Companies Act of South Africa (as amended). This responsibility includes: designing, implementing and maintaining internal control relevant to the preparation and fair presentation of financial statements that are free from material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. Opinion In our opinion, these financial statements present fairly, in all material respects, the Company and the Group financial position of JD Group Limited at 31 August 2009 and of their financial performance and cash flows for the year then ended in accordance with International Financial Reporting Standards and in the manner required by the Companies Act of South Africa (as amended). Auditors’ responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement. Deloitte & Touche An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to National Executive: GG Gelink Chief Executive AE Swiegers Chief Operating Officer GM Pinnock Audit DL Kennedy Tax & Legal and Risk Advisory L Geeringh Consulting L Bam Corporate Finance CR Beukman Finance TJ Brown Clients & Markets NT Mtoba Chairman of the Board CR Qually Deputy Chairman of the Board. Registered Auditors Per X Botha Partner 221 Waterkloof Road Waterkloof Pretoria, 0181 13 November 2009 Regional Leader: X Botha A full list of partners and directors is available on request. Certificate by company secretary In terms of section 268G(d) of the Companies Act, 61 of 1973, as amended, I certify that, to the best of my knowledge and belief, the Company has lodged with the Registrar of Companies for the financial year ended 31 August 2009 all such material returns as are required of a public company in terms of the Companies Act and that all such returns are true, correct and up to date. JMWR Pieterse Company secretary 13 November 2009 JD Group_Financial Statements 2009 97 Directors‘ report The directors have pleasure in submitting their report together with the Company and Group annual financial statements for the year ended 31 August 2009. Nature of business The Group carries on business of furniture and appliance retail as well as the provision of financial, insurance, microlending and debt recovery services. It is also a provider of contact centre solutions. The Group operates through 10 brands in southern Africa and one in Poland. Results of operations The results of operations are set out in the Group and Company income statements and Group segmental analysis. As reported on SENS on 31 March 2009, the Group settled its outstanding contingent liabilities with SARS, disclosed as contingent liabilities in the 2008 Annual Report, for an amount of R325 million (refer note 5). The Group is totally committed to the principles of transparency, integrity and accountability as set out in King II and the directors are fully cognisant of the need to conduct the Group’s business in accordance with generally accepted corporate practices, having due regard for the rights of their employees, suppliers, lenders, customers, the environment and society at large. Independent auditors The independent auditors, Deloitte & Touche, have been reappointed during the year. All non-audit services provided by Deloitte & Touche are presented and approved by the audit committee prior to commencement of any such work. Detail relating to the non-audit services in the current year is provided in note 4 on page 128. Share capital, share premium and shares under the control of the directors There were no changes to capital during the review period. Going concern The financial statements have been prepared using appropriate accounting policies, supported by reasonable and prudent judgements and estimates. The directors have a reasonable expectation, based on an appropriate assessment of a range of factors, that the Group and the Company have adequate resources to continue as going concerns in the foreseeable future. Accounting policies The annual financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS) and their interpretations adopted by the International Accounting Standards Board (IASB), the Listings Requirements of the JSE Limited and the Companies Act, 61 of 1973, as amended. The accounting policies applied in the preparation of these annual financial statements remain consistent with those of the previous financial year, except for the adoption of revised accounting standards as disclosed in the Accounting Policies note. Corporate governance During the year under review, other than the recommendation of the King Report on Corporate Governance for South Africa (King II) that the chairman be an independent non-executive director, the directors have complied with the principal aspects of King II that have been applicable to the Group’s activities during the review period. The board has appointed a lead independent non-executive director to act in instances where the executive chairman may have a perceived conflict of interest or a lack of independence. This aspect is discussed in detail in the Corporate Governance section. 98 JD Group_Financial Statements 2009 The board did not act on its mandate from shareholders obtained at the annual general meeting in February 2009, i.e. it did not repurchase any of its own shares during the year. 10 000 000 (2008: 25 575 000) unissued ordinary shares of 5 cents each were under the control of the Group’s directors until the special general meeting on 12 August 2009, with the power to allot and issue them in accordance with the Company’s articles of association, the provisions of the JSE Listings Requirements and the provisions of the Companies Act. The board did not act on this mandate from shareholders and consequently no shares were issued. Details of the authorised and issued share capital, the share premium and the movements during the year are provided in note 16 of the annual financial statements. Share incentive trusts At a special general meeting on 12 August 2009, 11 375 783 unissued ordinary shares of 5 cents each have been placed under the control of the Group’s directors with the power to allot and issue them in order to phase out the existing JD Group Employee Share Incentive Scheme. At the same meeting, approval was obtained for the implementation of a replacement share incentive scheme, namely the JD Group Share Appreciation Rights Scheme (the SAR Scheme). 2 500 000 unissued ordinary shares of 5 cents each have been placed under the control of the Group’s directors with the power to allot and issue them in accordance with the terms of the SAR Scheme. More details in respect of these two incentive schemes are provide on pages 162 to 166Ê and in note 16 of the financial statements. Financial Statements continued Subsidiary companies Details of the Company’s subsidiaries are set out on page 168. The Company’s interest in the profits and losses after taxation of subsidiaries are as follows: Profits Losses 2009 Rm 2008 Rm 337 252 580 39 Distribution to shareholders A final dividend of 41 cents (2008: 41 cents) per share was declared on Friday, 13 November 2009 and is payable on Monday, 14 December 2009. No interim dividend was declared or paid. Directors and secretary The names of the directors and secretary of the Company in office at the date hereof are set out on the inside back cover of this report. In terms of the articles of association, Messrs KR Chauke, IS Levy, MJ Shaw and Mrs M Lock retire at the forthcoming annual general meeting and, being eligible, offer themselves for re-election. In terms of the articles of association, new appointments to the board during the year retain office until the next annual general meeting, when they shall retire and be eligible for reelection. There were no appointments to the board since the last annual general meeting and, as a consequence, there is no need for shareholders to confirm appointments at the forthcoming annual general meeting. Changes to the board No appointments to or resignations from the board have occurred since the last annual general meeting, however, certain important portfolio changes were effected. On 9 March 2009, Mr Vusi Khanyile was appointed lead independent non-executive director of the board, to act in instances where the executive chairman is deemed to be conflicted. Following his appointment to the board on 13 November 2008, Mr Günter Steffens, an independent non-executive director, was appointed chairman of the Group risk management committee with effect from 5 February 2009, in place of Dr Len Konar who remained a member of the committee. On 6 May 2009, Mr Martin Shaw, an independent nonexecutive director, was appointed chairman of the Group remuneration committee in place of Mr Ivan Levy, who remained a member of the committee. Directors’ interests The aggregate beneficial interest of directors in the issued share capital and options of the Company is as follows: Number of shares and options 2009 2008 Direct Indirect 3 359 903 275 856 2 859 903 254 856 Total 3 635 759 3 114 759 There are no non-beneficial interests. No director has directly or indirectly more than 1% interest in the share capital of the Company. No change in the directors’ interests occurred between the end of the financial year and the date of this report. A detailed breakdown of each individual director’s direct and indirect holding in the Company is provided in the directors’ remuneration report on pages 102 to 109. Significant shareholders Details of significant shareholders are reported on page 173. Special resolutions passed by JD Group and its major subsidiaries During the period under review, the authority for JD Group to purchase its own shares, subject to the relevant provisions of the Companies Act, 61 of 1973, as amended, and the Listings Requirements of the JSE Limited, was renewed for a maximum period of a further 15 months by a special resolution approved by shareholders of the Company on 5 February 2009. To date, the Group has not acted on this mandate. In addition, special resolutions were passed by Arengo 231 Limited and Abrina 6197 Limited, aligning the two companies’ articles of association with the provisions of the Long-term and Short-term Insurance Acts respectively, to enable them to conduct insurance business. These two companies also underwent name changes and are now known as JDG Micro Life Limited and JDG Micro Insurance Limited respectively and are utilised as the vehicles through which JD Group provides insurance to its clients. Subsequent events The Group raised an additional R200 million term debt subsequent to the year end date. No other material events occurred between the financial year end and the date of this report. JD Group_Financial Statements 2009 99 Audit committee report Introduction The audit committee comprises the following three independent non-executive directors: 3 ME King (Chairman); 3 Dr D Konar; and 3 MJ Shaw. 3 monitored compliance with accounting standards and legal requirements; 3 ensured that all regulatory compliance matters have been considered in the preparation of the financial statements; 3 ensured that the sustainability issues in the integrated report are reliable and do not conflict with the financial information; In addition to the committee members above, all directors of 3 satisfied itself through enquiry that Deloitte & Touche and the Group have an open invitation (and in most instances do) X Botha, the designated auditor, are independent as attend meetings of the committee. defined in terms of prescribed legislation; 3 satisfied itself through enquiry that X Botha need not retire Background in terms of the legislative auditors’ rotation requirements The committee is pleased to present its report for the financial and that he is qualified to serve as the designated auditor; year ended 31 August 2009 as recommended by the King II 3 nominated the reappointment of Deloitte & Touche and report on Corporate Governance and in line with the X Botha as the registered independent auditors; Companies Act, 61 of 1973, as amended (the Act). The 3 ensured that the appointment of Deloitte & Touche complied committee’s mandate is guided by a formal detailed terms with the provisions of all other legislation relating to the of reference that is in line with the Act and is approved by appointment of auditors; the board. Duties carried out 3 set the terms of Deloitte & Touche’s engagement; 3 determined the fees to be paid to Deloitte & Touche and ensured that the fees are fair and equitable; During the financial year ended 31 August 2009 the audit 3 maintained a non-audit services policy which determines committee carried out its duties as set out in the King II the nature and extent of any non-audit services that Report, the Act, the committee’s terms of reference and in Deloitte & Touche may provide to the Group; accordance with its annual plan. As an overview only, and not to be seen as an exhaustive list, the committee: 3 reviewed the principles, policies and practices adopted in preparation of the financial statements of companies in the JD Group to ensure that the annual financial statements of the Group comply with all statutory requirements; 3 reviewed and commented on the Group annual financial statements and the accounting practices; 3 reviewed interim reports, result announcements and other releases of price sensitive information; 3 reviewed the quality and effectiveness of the external audit process; 3 reviewed the external auditor’s management letters and management’s responses; 3 preapproved a number of proposed contracts with Deloitte & Touche for the provision of non-audit services to the Group; 3 is satisfied that the independence of the independent auditors was not compromised by the scale of non-audit related work and fees paid to them; 3 ensured that the monetary scope of the non- audit services carried out by Deloitte & Touche has been disclosed in the annual financial statements of the Group; 3 ascertained whether Deloitte & Touche has reported any reportable irregularities to IRBA; 3 considered and satisfied itself of the appropriateness of the expertise and experience of the Group financial director; 3 reviewed the management of risk and the monitoring 3 reviewed significant judgements and/or unadjusted of compliance and legal governance effectiveness differences resulting from the audit, as well as any reporting within the Group and ensured that the Group’s existing decisions made; combined assurance model addressed the significant risks facing the Group; 100 JD Group_Financial Statements 2009 Financial Statements continued 3 ensured that close cooperation exists between Internal Audit, Risk Management and the Legal/Compliance functions; 3 formed an integral component of the risk management Annual financial statements The audit committee has evaluated the consolidated annual financial statements for the year ended 31 August 2009 and concluded that it complies, in all material aspects, with the process and, amongst others, monitored: requirements of the Act and International Financial Reporting – financial reporting risks; Standards. The committee has therefore recommended the – internal financial controls; annual financial statements for approval to the board. – fraud risks as they relate to financial reporting; and – IT risks as they relate to financial reporting; 3 played an oversight role in respect of the Internal Audit function to ensure its effectiveness; 3 reviewed developments in corporate governance and best Conclusion Given the above, the committee is of the opinion that it has appropriately addressed its key responsibilities in respect of: 3 internal control; practice and considered their impact and implications on 3 financial accounting control; and the Group and in particular ensured that the principles of 3 stakeholder reporting. the King II Report are embedded within the Group; 3 monitored the application and effectiveness of the Code of Conduct (ethics) within the Group; 3 secured feedback from the audit/risk committees of ME King_Chairman subsidiaries in the Group in fulfilling its oversight role in this respect; 3 reviewed and aligned the committee’s terms of reference On behalf of the audit committee 13 November 2009 with the latest applicable legislation and governance codes; and 3 reviewed the text of various reports, including the corporate governance statement and the sustainability report, for inclusion in this annual report. JD Group_Financial Statements 2009 101 Directors’ remuneration This report on remuneration and related matters covers issues which are the concern of the board as a whole in addition to those which are dealt with by the remuneration committee. Remuneration policy The remuneration committee has a clearly defined mandate from the board aimed at: 3 ensuring that the Group’s chairman, directors and senior executives are fairly rewarded for their individual contribution to the Group’s overall performance; and 3 ensuring that the Group’s remuneration strategies and packages, including the remuneration schemes, are related to performance, are suitably competitive and give due regard to the interests of the shareholders and the financial and commercial health of the Group. New incentive scheme A new generation incentive scheme, namely the JD Group Share Appreciation Rights Scheme (the SAR Scheme), was incorporated on 12 August 2009. The SAR Scheme benefits are subject to the achievement of performance conditions that are linked to the Group’s overall strategic goals. The remuneration committee was appointed manager of the SAR Scheme with a mandate to administer the SAR Scheme in terms of the provisions of the scheme rules. A comprehensive Basic salary R 2009 Executive directors ID Sussman AG Kirk KR Chauke Dr HP Greeff ID Thompson G Völkel Fees for services R Allowances* R Retirement contributions R 2 888 356 2 449 930 943 945 1 082 555 1 211 104 1 538 303 294 180 296 067 195 540 195 540 188 040 195 540 593 892 393 300 150 300 172 710 193 500 194 374 10 114 193 1 364 907 1 698 076 2 777 181 1 903 497 1 683 602 771 308 971 293 1 004 207 1 414 499 306 330 146 573 206 555 199 290 192 165 142 605 192 165 601 460 335 873 282 277 130 121 164 439 187 574 194 363 10 525 587 1 385 683 1 896 107 Non-executive directors VP Khanyile ME King Dr D Konar IS Levy M Lock MJ Shaw GZ Steffens 120 000 280 000 260 000 280 000 240 000 280 000 300 000 1 760 000 2008 Executive directors ID Sussman AG Kirk HC Strauss (9 months) KR Chauke Dr HP Greeff JHC Kok (9 months) G Völkel Non-executive directors ME King Dr D Konar IS Levy M Lock MJ Shaw 225 000 225 000 225 000 80 000 160 000 915 000 * Travel and subsistence allowances. # Variable remuneration is calculated using the headline earnings per share multiplied by the number of units allocated to each individual as determined by the remuneration committee. Variable remuneration relating to each financial year is payable as follows: – 60% of estimated headline earnings per share for the first half year during December. – The remainder of the headline earnings per share for the first half year during May. – Headline earnings per share for the second half year during November. Variable remuneration for a financial year will include earnings for the second half of the previous financial year and the first half of the current financial year. 102 JD Group_Financial Statements 2009 Financial Statements continued review of the SAR Scheme can be found on pages 165 and 166 of this annual report. The Group’s existing incentive scheme, the JD Group Employee Share Incentive Scheme, is being phased out and no further allocations will be made in terms of this scheme. Directors’ service contracts All executive directors’ normal service contracts are subject to 12 calendar months’ notice. Non-executive directors are not bound by service contracts. No director has an employment contract with the Group exceeding three years. Variable remuneration# Current Prior R R Medical contributions R Cash package R Subtotal R Share scheme gains R Total R 20 452 73 800 26 650 23 462 24 584 12 716 3 796 880 3 213 097 1 316 435 1 474 267 1 617 228 1 940 933 — — — — — — 480 360 320 240 96 072 96 072 80 060 200 150 4 277 240 3 533 337 1 412 507 1 570 339 1 697 288 2 141 083 — — — — — 670 250 4 277 240 3 533 337 1 412 507 1 570 339 1 697 288 2 811 333 181 664 13 358 840 — 1 272 954 14 631 794 670 250 15 302 044 120 000 280 000 260 000 280 000 240 000 280 000 300 000 120 000 280 000 260 000 280 000 240 000 280 000 300 000 — 1 506 000 — — — — — 120 000 1 786 000 260 000 280 000 240 000 280 000 300 000 1 760 000 1 760 000 1 506 000 3 266 000 18 470 54 597 13 733 23 906 20 214 13 631 11 554 3 703 441 2 440 540 2 186 167 1 124 625 1 348 111 1 348 017 1 812 581 1 330 040 883 760 883 760 265 128 265 128 463 974 552 350 — — 452 400 113 100 113 100 237 510 237 510 5 033 481 3 324 300 3 522 327 1 502 853 1 726 339 2 049 501 2 602 441 — — — — — — — 5 033 481 3 324 300 3 522 327 1 502 853 1 726 339 2 049 501 2 602 441 156 105 13 963 482 4 644 140 1 153 620 19 761 242 — 19 761 242 225 000 225 000 225 000 80 000 160 000 225 000 225 000 225 000 80 000 160 000 — — — — — 225 000 225 000 225 000 80 000 160 000 915 000 915 000 — 915 000 JD Group_Financial Statements 2009 103 Directors’ remuneration Continued Directors’ share options The following share options and rights in shares in the Company were outstanding in favour of directors of the Company under the Company’s share option scheme at the year end and 13 November 2009, the date on which the financial results were approved: 2009 Executive directors ID Sussman Offer date Options and SARs held at year end 25/05/2000 20/02/2003 19/05/2004 24/05/2005 26/02/2008 250 000 375 000 500 000 60 000 200 000 Exercise price R 29,84 16,19 35,10 56,25 37,21 1 385 000 AG Kirk 30/11/2005 07/02/2007 31/07/2007 26/02/2008 21/08/2009 194 903 30 000 75 000 100 000 200 000 72,50 79,83 63,63 37,21 41,71** 599 903 KR Chauke 07/02/2007 31/07/2007 26/02/2008 21/08/2009 20 000 30 000 50 000 65 000 79,83 63,63 37,21 41,71** 165 000 Dr HP Greeff 25/07/2003 10/09/2003 19/05/2004 07/06/2005 31/07/2007 26/02/2008 21/08/2009 ID Thompson 25/07/2003 10/09/2003 19/05/2004 07/06/2005 07/02/2007 31/07/2007 26/02/2008 21/08/2009 15 000 10 000 25 000 20 000 50 000 50 000 65 000 23,42 28,03 35,10 54,00 63,63 37,21 41,71** 235 000 15 000 10 000 20 000 20 000 25 000 30 000 50 000 65 000 23,42 28,03 35,10 54,00 79,83 63,63 27,21 41,71** 235 000 G Völkel 20/02/2003 19/05/2004 24/05/2005 31/07/2007 26/02/2008 21/08/2009 80 000 150 000 35 000 75 000 50 000 100 000 490 000 Share options may be exercised in lots of 25% after two years from the offer date and 25% every year thereafter. **Share appreciation rights; vesting subject to performance criteria. 104 JD Group_Financial Statements 2009 16,19 35,10 56,25 63,63 37,21 41,71** Financial Statements continued Options exercised during year Date exercised Exercise price R Exercise cost R Sale/market price R Sale/market value R Gain R — — — — — — — — — — — — — — — — — — — — 1 075 000 670 250 1 075 000 670 250 25 000 25 000 22/07/2009 16,19 404 750 404 750 43,00 JD Group_Financial Statements 2009 105 Directors’ remuneration Continued Directors’ share options (continued) Offer date Options held at year end IS Levy 02/05/2001 24/05/2005 100 000 20 000 M Lock 02/05/2001 24/05/2005 Exercise price R 2009 Non-executive directors ME King — 27,20 56,25 120 000 100 000 20 000 27,20 56,25 120 000 MJ Shaw — 2008 Executive directors ID Sussman 25/05/2000 20/02/2003 19/05/2004 24/05/2005 26/02/2008 250 000 375 000 500 000 60 000 200 000 29,84 16,19 35,10 56,25 37,21 1 385 000 AG Kirk 30/11/2005 07/02/2007 31/07/2007 26/02/2008 KR Chauke 07/02/2007 31/07/2007 26/02/2008 Dr HP Greeff 25/07/2003 10/09/2003 19/05/2004 07/06/2005 31/07/2007 26/02/2008 JHC Kok 20/02/2003 19/05/2004 24/05/2005 26/02/2008 HC Strauss 20/02/2003 19/05/2004 24/05/2005 G Völkel 20/02/2003 19/05/2004 24/05/2005 31/07/2007 26/02/2008 194 903 30 000 75 000 100 000 72,50 79,83 63,63 37,21 399 903 20 000 30 000 50 000 79,83 63,63 37,21 100 000 15 000 10 000 25 000 20 000 50 000 50 000 23,42 28,03 35,10 54,00 63,63 37,21 170 000 89 500 150 000 35 000 50 000 16,19 35,10 56,25 37,21 324 500 150 000 300 000 50 000 16,19 35,10 56,25 500 000 105 000 150 000 35 000 75 000 50 000 415 000 Share options may be exercised in lots of 25% after two years from the offer date and 25% every year thereafter. †These options were cancelled at the request of the director concerned. 106 JD Group_Financial Statements 2009 16,19 35,10 56,25 63,63 37,21 Financial Statements continued Options exercised during year Date exercised Exercise price R Exercise cost R Sale/market price R Sale/market value R Gain R 100 000 25/08/2009 20 000† Options cancelled 27,20 56,25 2 720 000 42,26 4 226 000 1 506 000 120 000 2 720 000 4 226 000 1 506 000 — — — — — — — 20 000 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 20 000† Options cancelled 56,25 JD Group_Financial Statements 2009 107 Directors’ remuneration Continued Directors’ share options (continued) 2008 Non-executive directors ME King Offer date Options held at year end Exercise price R 02/05/2001 24/05/2005 100 000 20 000 27,20 56,25 120 000 Dr D Konar — IS Levy 02/05/2001 24/05/2005 100 000 20 000 27,20 56,25 120 000 M Lock 02/05/2001 24/05/2005 100 000 20 000 27,20 56,25 120 000 MJ Shaw 24/05/2005 20 000 56,25 20 000 Share options may be exercised in lots of 25% after two years from the offer date and 25% every year thereafter. †These options were cancelled at the request of the director concerned. Directors’ (and their associates) direct and indirect interest in shares of the Company at the year end and 13 November 2009, the date on which the financial results were approved. 2009 ID Sussman ME King Dr D Konar IS Levy There are no non-beneficial interests. 108 JD Group_Financial Statements 2009 250 23 10 2 2008 000 428 000 428 250 000 2 428 10 000 2 428 285 856 264 856 Financial Statements continued Options exercised during year Date exercised Exercise price R 20 000† Options cancelled 56,25 Exercise cost R Sale/market price R Sale/market value R Gain R 20 000 — — — — — — — — — — — — — — — JD Group_Financial Statements 2009 109 Definitions Revenue Dividend cover Revenue comprises net invoiced value of merchandise sold Earnings per share divided by cash equivalent dividends per excluding value added tax, net finance charges earned and share. income generated from financial and other services. Return on closing shareholders’ equity Cost of sales Cost of sales comprises costs of purchase and other costs Profit attributable to shareholders divided by shareholders’ equity at year end. incurred in bringing inventories to their present location and condition, net of volume and settlement discounts. Return on average shareholders’ equity Profit attributable to shareholders divided by average Operating margin shareholders’ equity. Operating profit divided by revenue. Return on assets managed Interest cover Operating profit and investment income divided by average Operating profit and investment income divided by net total assets (excluding deferred taxation) less average non- finance costs. interest bearing debt. Earnings per share Net asset value per share Profit attributable to shareholders divided by the weighted Shareholders’ equity divided by the total number of shares in average number of shares in issue, excluding treasury issue, including treasury shares. shares. Gearing ratio Headline earnings per share The Group adopted Circular 3/2009, issued by the South Interest bearing debt less cash resources divided by shareholders’ equity. African Institute of Chartered Accountants, during the current year, which replaces Circular 8/2007. It provides guidance on the calculation of headline earnings, ensuring that headline earnings reflect the operating earnings of the business by generally excluding items of remeasurement. Diluted earnings and headline earnings per share As for earnings and headline earnings per share after including the dilutive impact of share options in respect of unissued shares granted to employees in the weighted average number of shares in issue. 110 JD Group_Financial Statements 2009 Current ratio Current assets divided by current liabilities. Financial Statements continued Accounting policies JD Group Limited is a South African registered company. The as appropriate. South African rand is the currency in which the consolidated annual financial statements of JD Group Limited majority of the Group’s transactions are denominated. Unless for the year ended 31 August 2009 comprise JD Group Limited otherwise stated, all amounts in the annual financial statements and its subsidiaries (together referred to as the JD Group) and are shown rounded off to the nearest R million. the Group’s interest in associate companies and joint ventures. Consistent with prior financial reporting periods, the trading cycle ends on the 15th of each following month. These financial statements are therefore for the year ended Statement of compliance The consolidated and Company financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS), the interpretations of the International Financial Reporting Interpretations Committee (IFRIC) of the International Accounting Standards Board (IASB) and the requirements of the Companies Act of South Africa (as amended). Adoption of new or revised IFRS The Group has adopted all applicable IFRS statements and interpretations issued or revised and effective up to the annual reporting date of 31 August 2009. 15 September 2009. The preparation of financial statements in conformity with IFRS requires management to make judgements, estimates and assumptions that may affect the application of policies and reported amounts of assets, liabilities, income and expenses. The estimates and associated assumptions are based on historical experience and various other factors that are believed to be reasonable under the circumstances, the results of which form the basis of making the judgements about carrying values of assets and liabilities that are not readily apparent from other sources. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are The accounting policies applied in the preparation of the recognised in the period in which the estimate is revised if the annual financial statements are consistent with those applied revision only affects that period, or in the period of the in the previous financial year ended 31 August 2008, except revision and future periods if the revision affects both current for the adoption of the following revised accounting standards and future periods. and interpretations: 3 IFRIC 12 – Service Concession Arrangements. The accounting policies have been applied consistently by all Group entities. 3 IFRIC 13 – Customer Loyalty Programmes. 3 IFRIC 14 – IAS 19 – The Limit on a Defined Benefit Asset, Minimum Funding Requirements and their Interaction. Basis of consolidation Subsidiaries 3 Circular 3/2009 on Headline Earnings. Subsidiaries are entities controlled by the company (including The adoption of these revised accounting standards and interpretations had no significant effect on the financial results of the Group for the year ended 31 August 2009 or the financial position of the Group as at that date. Basis of preparation special purpose entities). Control exists when the Company has the power to, directly or indirectly, govern the financial and operating policies of an entity so as to obtain benefits from its activities. On acquisition, the assets and liabilities and contingent liabilities of the subsidiary are measured at fair value at the The annual financial statements are presented in South African rand on the historical cost basis, except for financial assets and liabilities which are stated at fair value or amortised cost acquisition date. Any excess of the cost of acquisition over the fair values of the identifiable net assets acquired is recognised as goodwill. Any deficiency of the cost of acquisition below the fair values of the identifiable net assets JD Group_Financial Statements 2009 111 Accounting policies Continued acquired (i.e. discount on acquisition) is credited to profit and loss in the period of acquisition. The interest of minority shareholders is stated at the minority’s proportion of the fair values of assets and liabilities recognised. Subsequently, any losses applicable to the minority interest in excess of the minority interest are allocated against the interests of the parent, unless the minority has a binding obligation to fund the losses and is able to make an additional investment to cover their losses. Joint venture companies A joint venture is defined as a contractual arrangement whereby two or more entities undertake an economic activity, which is subject to joint control. Joint control implies that neither of the contracting parties is in a position to unilaterally control the assets of the venture. Joint venture companies are accounted for using the equity method of accounting based on their most recent financial statements as described in the policy above relating to interest in associate companies. The results of subsidiaries are included from the effective dates of acquisition and up to the effective dates of disposal. All material intergroup transactions and balances between Intangible assets and goodwill Goodwill Group companies are eliminated on consolidation. All business combinations are accounted for by applying the Associate companies An associate is an enterprise over which the Group is in a position to exercise significant influence, through participation in the financial and operating policy decisions of the investee, but which it does not control. purchase method. In respect of business acquisitions that have occurred since 31 March 2004, goodwill arising on consolidation represents the excess of the cost of acquisition over the Group’s interest in the fair value of the net identifiable assets and liabilities of a subsidiary, associate or jointly controlled entity at the date of acquisition. The results of associates are incorporated in these financial statements using the equity method of accounting based on their most recent financial statements. If the most recent available financial statements are for an accounting period which ended more than six months prior to the Group’s year end, the most recent available management accounting results have been brought into account. The carrying value of such interests is reduced to recognise any decline, other than a temporary decline, in the value of individual investments. Where a Group enterprise transacts with an associate of the Group, unrealised profits and losses are eliminated to the extent of the Group’s interest in the relevant associate Goodwill is stated at cost less any accumulated impairment losses. For the purpose of impairment testing, goodwill is allocated to each of the Group’s cash generating units expected to benefit from the synergies of the combination. Cash generating units to which goodwill has been allocated are tested for impairment annually or sooner if an impairment indicator exists. An impairment loss recognised for goodwill is not reversed in a subsequent period. On disposal of a subsidiary, associate or joint venture company, the attributable amount of goodwill is included in the determination of profit or loss on disposal. company, except where unrealised losses provide evidence of Where the Group’s interest in the fair value of the net assets an impairment of the asset transferred. and liabilities acquired exceeds the cost of acquisition, the Any difference between the cost of acquisition and the Group’s share of the net identifiable assets, liabilities and amount is directly recognised in profit or loss. Research and development contingent liabilities, fairly valued, is recognised and treated according to the Group’s accounting policy for goodwill and Research costs are recognised as an expense in the period in included in the carrying value of the investment. which they are incurred. 112 JD Group_Financial Statements 2009 Financial Statements continued Expenditure on development activities is charged to income in the year in which it is incurred, except where a clearly defined project is undertaken and it is reasonably anticipated Property, plant and equipment Owned assets that development costs will be recovered through future Property, plant and equipment is stated at historical cost to the commercial activity. Such development costs are capitalised Group, less accumulated depreciation and impairment losses. as an intangible asset and amortised on a straight line basis The gross carrying amount of property, plant and equipment over the life of the project from the date of commencement is initially measured using the historical cost basis of of commercial operation. accounting. Subsequent expenditure relating to an item of property, plant and equipment is capitalised to the carrying Other intangible assets value of the asset when it is probable that future economic Other intangible assets that are acquired by the Group are benefits, in excess of the originally assessed standard of stated at cost less accumulated amortisation and impairment performance of the item concerned, will flow to the Group. All losses. If an intangible asset is acquired in a business other subsequent expenditures are recognised as expenses combination, the cost of that intangible asset is measured at in the period in which they are incurred. its fair value at the acquisition date. Depreciation is provided on the straight line basis at rates that Expenditure on internally generated goodwill and brands is will reduce the book values to estimated residual values over recognised in the income statement as an expense when the expected useful lives of the assets. The method and rates incurred. used are determined by conditions in the industry. The estimated useful lives and residual values are reviewed Subsequent expenditure annually. Depreciation rates vary between 3% and 25% per Subsequent expenditure on capitalised intangible assets is annum as disclosed in note 8. Land is not depreciated. Lease capitalised only when it increases the future economic improvements on capitalised leased premises are written off benefits embodied in the specific asset to which it relates. All over their expected useful lives on the same basis as owned other expenditure is expensed as incurred. assets or, where shorter, over the term of the lease. The recorded value of depreciated assets is periodically Amortisation compared to the anticipated recoverable amount if assets Amortisation of intangible assets is recognised in the income were to be sold. Where an asset’s recorded value has declined statement on a straight line basis over the assets’ estimated below the recoverable amount and the decline is expected to useful lives unless such lives are indefinite. Goodwill, intangible be of a permanent nature, the asset is written down to its assets with an indefinite useful life and intangible assets not recoverable amount and the decline is recognised as an yet available for use are not amortised but are tested for expense. impairment annually and whenever there is an indication that the asset may be impaired. Other intangible assets are amortised from the date they are available for use. The amortisation methods, estimated useful lives and residual Surplus or loss arising on disposal of assets is determined as the difference between the sale proceeds and carrying value of the asset and is recognised in net profit or loss for the period. values are reassessed annually. Leased assets Lease agreements which transfer substantially all the risks and rewards associated with ownership of an asset to the JD Group_Financial Statements 2009 113 Accounting policies Continued lessee are regarded as finance leases. Assets subject to amount of the asset or cash generating unit is reduced to its finance lease agreements are capitalised at the lower of the recoverable amount. Impairment losses are recognised as an present value of the minimum lease payments and their cash expense immediately. cost equivalent and the corresponding liability to the lessor is raised. Where an impairment loss subsequently reverses, the carrying amount of the asset or cash generating unit, except for Lease payments are allocated using the effective interest rate goodwill, is increased to the revised estimate of its recoverable method to determine the lease finance cost, which is charged amount, but so that the increased carrying amount does not against operating profit and the capital repayment, which in exceed the carrying amount that would have been determined turn reduces the liability to the lessor. These assets are had no impairment loss been recognised for the asset or cash depreciated on the same basis as the property, plant and generating unit in prior years. A reversal of an impairment loss equipment owned by the Group over the period of the lease. is recognised in the income statement immediately. Other leases, which merely confer the right to the use of an asset, are treated as operating leases, with lease payments Operating leases charged against operating profit on a straight line basis over Payments and receipts under operating leases are recognised the period of the lease. in the income statement on a straight line basis over the term of the lease. Lease incentives received or granted are Subsequent costs recognised in the income statement as an integral part of the The Group recognises in the carrying value of an item of total lease expense or revenue. property, plant and equipment the cost of replacing part of such an item when the cost is incurred, if it is probable that Inventories additional future economic benefits embodied within the item Inventories comprise merchandise for resale and are stated will flow to the Group and the cost of such item can be at the lower of cost and net realisable value. Cost is measured reliably. Costs of the day to day servicing of determined on the weighted average cost basis. Net realisable property, plant and equipment are recognised in the income value is the estimated selling price in the ordinary course of statement as an expense when incurred. business, less the estimated costs of selling and distribution expenses. Impairment of tangible and intangible assets (excluding goodwill) Where necessary, the carrying value of inventory is adjusted for obsolete, slow moving and defective inventories. At each reporting date, the Group reviews the carrying amounts of its tangible and intangible assets to determine Share capital whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable Treasury shares amount of the asset is estimated in order to determine the Shares purchased by wholly owned Group companies in their extent of the impairment loss, if any. Where it is not possible to holding company and by the employee share trust are estimate the recoverable amount of an individual asset, the classified as treasury shares, held at cost. For presentation Group estimates the recoverable amount of the cash purposes, treasury shares are netted off against the Group’s generating unit to which the asset belongs. share capital in the consolidated balance sheet and the If the recoverable amount of an asset or cash generating unit is estimated to be less than its carrying amount, the carrying 114 JD Group_Financial Statements 2009 premium attached to them is netted off against the share premium account. Financial Statements continued Dividends received on treasury shares are eliminated on Current tax is the expected tax payable on the taxable income consolidation. Treasury shares are taken into account in the for the year, using tax rates enacted or substantially enacted calculation of earnings per share. at the balance sheet date and any adjustment to tax payable in respect of previous years. Dividends Dividends declared to equity holders are included in the Deferred taxation statement of changes in equity in the year in which they are Deferred tax is accounted for using the balance sheet liability declared. Taxation costs incurred on dividends are dealt with method in respect of temporary differences. Temporary in the income statement in the year in which they are paid. differences arise from differences between the carrying amount of assets and liabilities in the financial statements Repurchase of issued shares and the corresponding tax base. In general, deferred tax When issued shares are repurchased, the consideration paid liabilities are recognised for all taxable temporary differences is accounted for as a setoff against equity and reserves in the and deferred tax assets are recognised to the extent that is it Group’s consolidated balance sheet. probable that taxable profit will be available against which deductible temporary differences can be utilised. Such assets Share-based payment transactions Equity settled and liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition of other assets and liabilities (other than a business combination) The fair value of share options and share appreciation rights which affects neither taxable profit nor the accounting profit. granted to employees is recognised in profit and loss with a Deferred tax assets are reduced to the extent that it is no corresponding increase in equity. The fair value is measured longer probable that the related tax benefits will be realised. at grant date and expensed over the period during which employees are required to provide services in order to become unconditionally entitled to equity instruments. The fair value of the instruments granted is measured using the “binomial” option pricing model, taking into account the terms and conditions upon which the instruments are granted. The amount recognised as an expense is adjusted to reflect Deferred tax liabilities are recognised for taxable temporary differences arising on investments in subsidiaries and associates and interests in joint ventures, except where the Group is able to control the reversal of temporary differences and it is probable that the temporary difference will not reverse in the foreseeable future. the actual number of share options or share appreciation Deferred tax is calculated at the tax rates that are expected to rights that vest, except where forfeiture is only due to share apply in the period when the asset is realised or the liability is prices not achieving the threshold for vesting. settled. Deferred tax is charged or credited in the income statement, except when it relates to items credited or Taxation charged directly to equity, in which case the deferred taxation is also dealt with in equity. Current taxation Income tax on the profit or loss for the year comprises current Secondary taxation on companies and deferred tax. Taxable profit differs from profit as reported Secondary taxation on companies (STC) arising from the in the income statement because it excludes items of income distribution of dividends is recognised in the income statement or expense that are taxable or deductible in other years and in the year that dividends are paid in accordance with the it further excludes items that are never taxable or Group dividend cycle. deductible. JD Group_Financial Statements 2009 115 Accounting policies Continued Foreign currency The individual financial statements of each Group entity are presented in the currency of the primary economic environment in which the entity operates (its functional currency). For the purpose of the consolidated financial statements, the results and financial position of each entity translation reserve. Such exchange differences are recognised in profit or loss in the period in which the foreign operation is disposed of. Goodwill and fair value adjustments arising on the acquisition of a foreign operation are treated as assets and liabilities of the foreign operation and translated at the closing rate. are expressed in currency units (CUs), which is the functional currency of the Company, and the presentation currency for Revenue recognition the consolidated financial statements. Instalment sales In preparing the financial statements of the individual entities, Consideration from transactions under instalment sales are transactions in currencies other than the entity’s functional included in revenue when goods are delivered and title has currency (foreign currencies) are recorded at the rates of passed. Finance charges, calculated on the effective interest exchange prevailing on the dates of the transactions. At each rate method, are accounted for over the period of the balance sheet date, monetary items denominated in foreign agreements as instalments become due. This method currencies are retranslated at the rates prevailing at the approximates the net present value of anticipated future cash balance sheet date. Non-monetary items carried at fair value flows. that are denominated in foreign currencies are retranslated at the rates prevailing at the date when the fair value was Sale of goods determined. Non-monetary items that are measured in terms Revenue from the sale of goods is recognised when of historical cost in a foreign currency are not retranslated. substantially all the risks and rewards of ownership have been Exchange differences are recognised in profit or loss in the transferred to the buyer and the enterprise does not retain period in which they arise, except for: continuing managerial control of the goods to a degree 3 exchange differences which relate to assets under usually associated with ownership, when the amount of construction for future productive use, which are included revenue and costs incurred or to be incurred in respect of the in the cost of those assets where they are regarded as an sale transactions can be measured reliably and when the adjustment to interest costs on foreign currency collectability of the consideration in respect of the sale is borrowings; reasonably assured. 3 exchange differences on transactions entered into in order Financial services to hedge certain foreign currency risks; and 3 exchange differences on monetary items receivable from or payable to a foreign operation, and which are recognised in the foreign currency translation reserve and recognised in Initiation fees and insurance income is deferred and recognised over the term of the contract. Interest profit or loss on disposal of the net investment. Interest revenue is recognised on a time basis by reference to For the purpose of presenting consolidated financial statements, the assets and liabilities of the Group’s foreign operations are expressed in CUs using exchange rates prevailing at the balance sheet date. Income and expense the principal outstanding and at the effective interest rate applicable, which is the rate that exactly discounts estimated future cash receipts through the expected life of the financial asset to that asset’s net carrying value. items are translated at the average exchange rates for the period, unless exchange rates fluctuated significantly during that period, in which case the exchange rates at the dates of the transactions are used. Exchange differences arising, if any, are classified as equity and transferred to the Group’s 116 JD Group_Financial Statements 2009 Dividend income Dividend income from investments is recognised when the shareholders’ rights to receive payment have been established. Financial Statements continued Insurance contracts Classification of insurance contracts Contracts under which the Group accepts significant insurance risk from another party (the policyholder) by agreeing to compensate the policyholder or other beneficiary if a specified uncertain future event (the insured event) adversely affects the policyholder or other beneficiary are classified as insurance contracts. Insurance risk is risk other than financial risk. Financial risk is the risk of a possible future premiums written in the prior accounting period and an estimate for “pipeline” premiums. An estimate is made at the balance sheet date to recognise retrospective adjustments to premiums or commissions. The earned portion of premiums received is recognised as revenue. Premiums are earned from the date of attachment of risk, over the indemnity period, based on the pattern of risks underwritten. Unearned premium provision change in one or more of a specified interest rate, security price, commodity price, foreign exchange rate, index of prices or rates, a credit rating or credit index or other variable, provided in the case of a non-financial variable it is not specific to a party to the contract. Insurance contracts may also transfer some financial risk. Principles of valuation and profit recognition – long term insurance contracts The provision for unearned premiums comprises the proportion of gross premiums written which is estimated to be earned in the following or subsequent financial years, computed separately for each insurance contract using the daily pro rata method. Claims Claims incurred in respect of general business consist of Assets and liabilities in respect of insurance contracts are claims and claims handling expenses paid during the financial valued according to the requirements of the professional year together with the movement in the provision for guidance notes (PGNs) issued by the Actuarial Society of outstanding claims. South Africa (ASSA). Of particular relevance to the insurance asset and liability calculation is PGN 104: Life Offices – Valuation of long term insurers. Outstanding claims comprise provisions for the Group’s estimate of the ultimate cost of settling all claims incurred but unpaid at the balance sheet date whether reported or not The insurance contracts are valued in terms of the financial and related internal and external claims handling expenses soundness valuation (FSV) basis contained in PGN 104 issued and an appropriate margin. by the ASSA. An asset or liability for contractual benefits that are expected to be realised or incurred in the future is Deferred acquisition costs recorded in respect of the existing policy book when the Acquisition costs comprise all direct and indirect costs arising premiums are recognised. The liability consists of both from the conclusion of insurance contracts. Deferred an incurred but not reported (IBNR) and an unearned premium acquisition costs represent the proportion of acquisition costs (UPR) component. incurred which correspond to the unearned premium Compulsory margins to adverse deviations are included in the provision. assumptions as required in terms of PGN 104. Contingency reserve Premiums In terms of the Short-term Insurance Act in South Africa, a Written premiums comprise the premiums on contracts contingency reserve of 10% of premiums written less entered into during the year, irrespective of whether they approved reinsurance (as defined in the Short-term Insurance relate in whole or in part to a later accounting period. Act, 1998) is required. This reserve can only be utilised with Premiums are disclosed gross of commission payable to prior permission of the Registrar of Insurance. Transfers to and intermediaries and exclude taxes and levies based on from this reserve are treated as appropriations of retained premiums. Premiums written include adjustments to earnings. JD Group_Financial Statements 2009 117 Accounting policies Continued Borrowing costs Borrowing costs directly attributable to the acquisition, already vested, and otherwise are amortised on a straight line basis over the average remaining working lives of members. construction or production of qualifying assets (i.e. assets that The amount recognised in the balance sheet represents the necessarily take a substantial period of time to get ready for present value of defined benefit obligations as adjusted for their intended use or sale) are capitalised as part of the cost unrecognised actuarial gains and losses, past service costs, of those assets. The capitalisation rate applied is the weighted and as reduced by the fair value of plan assets. Any asset average of the net borrowing costs applicable to the net resulting from the calculation is limited to the unrecognised borrowings of the Group. Capitalisation of such borrowing actuarial losses and past service costs, plus the present value costs ceases when the assets are substantially ready for their of available refunds and reductions in future contributions to intended use or sale. Investment income earned on temporary the plan. investment of specific borrowings pending their expenditure on qualifying assets is deducted from borrowing costs Provisions capitalised. Provisions are recognised when the Group has a present, All other borrowing costs are expensed in the period in which constructive or legal obligation as a result of a past event and they are incurred. it is probable that it will result in an outflow of economic benefits that can be reasonably estimated. Employee benefits A onerous contract is a contract under which the unavoidable Short term employee benefits costs of meeting the obligation exceeds the economic benefit The cost of all short term employee benefits are recognised during the period in which the employee renders the related service. The provisions for employee entitlements to salaries, expected to be received under it. When a contract becomes onerous, the present obligation under a contract is recognised and measured as a provision. performance bonuses and annual leave represent the A restructuring provision is recognised when the Group has amounts which the Group has a present obligation to pay as developed a detailed formal plan for the restructuring and has a result of the employees’ services provided. The provisions raised a valid expectation in those affected that it will carry have been calculated at undiscounted amounts based on out the restructuring by starting to implement the plan or current salary levels. announcing its main features to those affected by it. The measurement of a restructuring provision includes only the Defined contribution plans direct operating expenditures arising from the restructuring, Payments to defined contribution retirement benefit plans are which are those amounts that are both necessarily entailed recognised as an expense in the income statement as by the restructuring and not associated with the ongoing incurred. Obligations to state managed pension schemes are activities of the entity. dealt with as defined contribution plans where the Group’s If the effect is material, provisions are determined by obligation under the schemes are equivalent to those arising discounting the expected future cash flows that reflect in a defined contribution benefit plan. current market assessments of the time value of money and, where appropriate, the risks specific to the liability. Defined benefit plans For defined retirement benefit plans the cost of providing the Cash and cash equivalents benefit is determined using the projected unit credit method. Cash and cash equivalents comprise cash on hand and The scheme is actuarially valued for financial reporting deposits on call with banks and investment banks and other purposes at each reporting date. Past service costs are short term, highly liquid investments that are readily recognised immediately to the extent that the benefits are convertible to cash and are subject to an insignificant risk of 118 JD Group_Financial Statements 2009 Financial Statements continued changes in value. Bank overdrafts are only included where the earned on the financial asset. Fair value is determined in the Group has a legal right of setoff due to cash management. manner described in note 24. Financial instruments Available-for-sale (AFS) financial assets Initial recognition and measurement Unlisted shares held by the Group that are traded in an active market are classified as being AFS and are stated at fair value. Financial instruments include all financial assets and liabilities Fair value is determined in the manner described in note 24. held for liquidity, investment or trading. Financial instruments are initially recognised at fair value plus transaction costs, except those carried at fair value through profit and loss (FVTPL), where transaction costs are recognised immediately through the income statement. Financial instruments are recognised on trade date. For AFS investments, gains and losses arising from changes in fair value are recognised directly in equity, in the investments revaluation reserve with the exception of impairment losses, interest calculated using the effective interest rate method and foreign exchange gains and losses on monetary assets, which are recognised directly in profit or loss. Where Subsequent measurement Subsequent to initial measurement, financial instruments are measured either at fair value or amortised cost, depending on their classification. Equity instruments An equity instrument is any contract that evidences a residual interest in the assets of an entity after deducting all of its liabilities. Equity instruments issued by the Group are recorded at the proceeds received, net of direct issue costs. the investment is disposed of or determined to be impaired, the cumulative gain or loss previously recognised in the investments revaluation reserve is included in profit or loss for the period. Loans and receivables Trade and other receivables that have fixed or determinable payments that are not quoted in an active market, other than those classified by the Group as FVTPL or AFS, are classified as loans and receivables. Loans and receivables are measured at initial recognition at fair value and are subsequently Financial assets and liabilities at fair value through profit or measured at amortised cost using the effective interest rate loss (FVTPL) method, less any impairment losses. Interest income is Financial assets and liabilities are classified as FVTPL where the financial instrument is either held for trading or designated at FVTPL. recognised by applying the effective interest rate, except for short term receivables when the recognition of interest would be immaterial. A financial asset or liability is held for trading if: Impairment of financial assets 3 it has been acquired or incurred principally for the purpose Financial assets, other than those at FVTPL, are assessed for of selling or repurchasing in the near future; or indicators of impairment at each balance sheet date. Financial 3 it is part of an identified portfolio that the Group manages assets are impaired where there is objective evidence that, as together and has a recent actual pattern of short term a result of one or more events that occurred after the initial profit taking; or recognition of the financial asset, the estimated future cash 3 it is a derivative that is not designated and effective as a hedging instrument. flows of the investment have been impacted. For unlisted shares classified as AFS, a significant or prolonged The Group has designated foreign exchange contracts as decline in the fair value of the security below its cost is financial instruments at FVTPL. considered to be objective evidence of impairment. Financial assets at FVTPL are stated at fair value, with any For certain categories of financial assets, such as trade resultant gain or loss recognised in profit or loss. The net gain receivables, assets that are assessed not to be impaired or loss recognised in profit or loss incorporates interest individually are subsequently assessed for impairment on JD Group_Financial Statements 2009 119 Accounting policies Continued a collective basis. Objective evidence of impairment for a the asset and an associated liability for amounts it may have portfolio of receivables includes the level of arrears of to pay. If the Group retains substantially all the risks and a customer, part payment of instalments or missed rewards of ownership of a transferred financial asset, the instalments, as well as observable changes in national or Group continues to recognise the financial asset and also economic conditions that correlate with defaults on recognises a collateralised borrowing for the proceeds receivables. received. For financial assets carried at amortised cost, the amount The Group derecognises financial liabilities when, and only of impairment is the difference between the asset’s when, the Group’s obligations are discharged, cancelled or carrying amount and the present value of estimated future they expire. cash flows, discounted at the financial asset’s original effective interest rate. Effective interest rate method The carrying amount of the financial asset is reduced by the The effective interest rate method is a method of calculating impairment loss directly for all financial assets with the the amortised cost of a financial asset or liability and of exception of trade receivables, where the carrying amount is allocating interest or expense over the relevant period. The reduced through the use of an allowance account. When a effective interest rate is the rate that exactly discounts trade receivable is considered uncollectible, it is written off estimated future cash receipts or payments (including all fees against the carrying value of the trade receivable. Subsequent on points paid or received that form an integral part of the recoveries of amounts previously written off as well as effective interest rate, transaction costs and other premiums changes in the carrying amount of the allowance account are or discounts) through the expected life of the financial asset recognised in the profit and loss for the year. or financial liability, or, where appropriate, a shorter period. With the exception of AFS equity instruments, if, in a Income is recognised on an effective interest basis for debt subsequent period, the amount of the impairment loss instruments other than those financial assets designated as decreases and the decrease can be related objectively to an at FVTPL. event occurring after the impairment was recognised, the previously recognised impairment loss is reversed through Derivative financial instruments profit or loss to the extent that the carrying amount of the The Group uses derivative financial instruments to manage its investment at the date the impairment is reversed does not risk associated with foreign currency and interest rate exceed what the amortised cost would have been had the fluctuations relating to certain firm commitments and impairment not been recognised. forecasted transactions, including foreign exchange forward In respect of AFS equity securities, impairment losses previously recognised through profit or loss are not reversed through profit or loss. Any increase in fair value subsequent to an impairment loss is recognised directly in equity. contracts. Such derivatives are initially recorded at fair value at the date a derivative contract is entered into and are subsequently remeasured to their fair value at each balance sheet date. The resulting gain or loss is recognised in profit or loss immediately. Derecognition A derivative is presented as a non-current asset or non- The Group derecognises a financial asset only when the current liability if the remaining maturity of the instrument is contractual rights to the cash flows from the asset expire or it more than 12 months and it is not expected to be realised or transfers the financial asset and substantially all the risks and settled within 12 months. Other derivatives are presented as rewards of ownership of the asset to another entity. If the current assets or current liabilities. Group neither transfers nor retains substantially all the risks Derivatives embedded in other financial instruments or other and rewards of ownership and continues to control the host contracts are treated as separate derivatives when their transferred asset, the Group recognises its retained interest in risks and characteristics are not closely related to those of 120 JD Group_Financial Statements 2009 Financial Statements continued the host contracts and the host contracts are not measured area of operation. Classification as a discontinued operation at fair value with changes in fair value recognised in profit or occurs upon disposal or when the operation meets the loss. criteria to be classified as held for sale. A disposal group that is to be abandoned may also qualify as a discontinued Fair value of derivatives and other financial instruments operation, but not as assets held for sale. As described in note 24, the directors use their judgement in The profit or loss on sale or abandonment of a discontinued selecting an appropriate valuation technique for financial operation is determined from the formalised discontinuance instruments not quoted in an active market. Valuation date. Discontinued operations are separately recognised in techniques commonly used by market practitioners are the financial statements once management has made a applied. For derivative financial instruments, assumptions are commitment to discontinue the operation without a realistic made based on quoted market rates adjusted for specific possibility of withdrawal which should be expected to qualify features of the instrument. Other financial instruments are for recognition as a completed sale within one year of valued using a discounted cash flow analysis based on classification. assumptions supported, where possible, by observable market prices or rates. The estimation of fair value of unlisted shares includes some assumptions not supported by observable market prices or rates. Details of the assumptions used and of the results of sensitivity analyses regarding these assumptions are provided in note 24. Offsetting financial assets and liabilities Segment reporting Segment accounting policies are consistent with those adopted for the preparation of the financial statements of the consolidated Group. A segment is a distinguishable component of the Group that is engaged in providing products or services which are subject to risks and rewards that are different from those of other segments. Financial assets and liabilities are set off where the Group has a legal and enforceable right to setoff and there is an intention to settle the liability and realise the asset simultaneously, or to settle on a net basis. The primary basis for reporting segment information are the five autonomous business divisions. The secondary basis is by significant geographical region, which is based on the location of assets. These bases are consistent with internal reporting Non-current assets held for sale and discontinued for management. operations Contingencies and commitments Non-current assets are classified as held for sale if their carrying amount will be recoverable principally through a sale transaction, not through continuing use. The condition is Transactions are classified as contingencies where the Group’s obligation depends on uncertain future events. regarded as met only when the sale is highly probable and the Items are classified as commitments where the Group asset is available for immediate sale in its present condition. commits itself to future transactions or if the items will result These assets may be a component of an entity, a disposal in the acquisition of assets. group or an individual non-current asset. Upon initial classification as held for sale, non-current assets and disposal groups are recognised at the lower of carrying amount and fair values less cost to sell. Related party transactions The Group does not have one single controlling shareholder. All subsidiaries and associated companies of the Group are A discontinued operation is a significant distinguishable related parties. A list of the major subsidiaries and associated component of the Group’s business that is abandoned or companies is included in these financial statements. Details terminated pursuant to a single formal plan, and which of loans to and from subsidiaries and associated companies represents a separate major line of business or geographical are also provided. JD Group_Financial Statements 2009 121 Group income statement for the year ended 31 August Revenue 2009 2008 Notes Rm Rm 1 12 922 12 610 Cost of sales 6 428 6 627 Operating expenses 4 739 4 288 1 102 1 003 Administration and other expenses Depreciation and amortisation Employees 197 170 2 103 1 787 Marketing 361 407 Occupancy 706 632 Share-based payment Transport and travel Surplus on disposal of property, plant and equipment 2 Operating profit Investment income Finance income Finance costs Share of losses of associates 32 261 (3) Operating profit before debtors costs Debtors costs 24 249 (4) 1 755 1 695 1 109 898 646 797 9 30 3 184 104 3 (272) (188) 12 (12) (14) Profit before taxation 4 555 729 Taxation 5 475 215 80 514 75 514 5 — 73 511 Profit for the year Attributable to: Shareholders Minorities Headline earnings Earnings per share (cents) – basic 6 45,8 302,8 – diluted 6 45,6 300,1 Cash equivalent dividends per share (cents) 7 41,0 152,0 122 JD Group_Financial Statements 2009 Financial Statements continued Group balance sheet at 31 August Notes 2009 2008 Rm Rm 1 635 1 397 Assets Non-current assets Property, plant and equipment 8 756 653 Goodwill 9 455 347 Intangible assets 10 256 256 Investments and loans 11 92 93 Interest in associate company 12.1 — 28 Interest in joint venture 12.2 — (15) 13 76 35 7 291 7 276 Deferred taxation Current assets Inventories 14 1 491 1 448 Trade and other receivables 15 4 952 4 503 Financial assets 24 8 3 Taxation 104 187 Bank balances and cash 736 1 135 8 926 8 673 1 779 1 779 Total assets Equity and liabilities Equity and reserves Share capital and premium 16 Treasury shares 17 Non-distributable and other reserves 18 (411) (435) 166 245 3 230 3 157 67 67 4 831 4 813 31 — Total equity 4 862 4 813 Non-current liabilities 1 299 700 293 Retained earnings Shareholders for dividend Shareholders’ equity Minority shareholders’ interest Interest bearing long term liabilities 19 878 Non-interest bearing long term liability 20 83 83 Deferred taxation 13 338 324 2 765 3 160 2 064 Current liabilities Trade and other payables 20 2 141 Provisions 21 12 4 Interest bearing liabilities 19 486 1 000 Financial liabilities 24 Taxation Bank overdraft Total equity and liabilities 3 — 112 92 11 — 8 926 8 673 JD Group_Financial Statements 2009 123 Group cash flow statement for the year ended 31 August Notes Cash flows from operating activities 2009 2008 Rm Rm (15) 629 Cash generated by trading a 871 (Increase)/decrease in working capital b (325) Cash generated by operations 546 Investment income 9 1 008 301 1 309 30 Finance costs – net c (109) (86) Taxation paid d (393) (340) 53 913 e (68) (284) (431) (188) (234) — Cash available from operating activities Dividends paid Cash flows from investing activities Acquisition of subsidiary companies f Increase in investment in joint venture Investment and loan receipts Proceeds on disposal of property, plant and equipment — (7) 1 18 20 11 (218) (210) Cash flows from financing activities 36 (281) Proceeds on disposal of treasury shares by share incentive trust 16 4 2 — Additions to property, plant and equipment Proceeds from minority shareholders’ loans Shares purchased by the share incentive trust — (188) Shares bought back and cancelled — (339) Long term borrowings raised 929 550 Long term borrowings repaid (762) (200) Finance lease liabilities repaid (149) (108) (410) 160 Net (decrease)/increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year 124 JD Group_Financial Statements 2009 g 1 135 975 725 1 135 Financial Statements continued Notes to the Group cash flow statement for the year ended 31 August a 2009 Rm 2008 Rm 646 797 155 42 (1) 24 (3) 8 132 38 9 32 (4) 4 Cash generated by trading Operating profit Non-cash items Depreciation Amortisation – intangible assets Operating lease costs adjustments Share-based payment Surplus on disposal of property, plant and equipment Revaluation of financial assets/liabilities 871 b (Increase)/decrease in working capital Increase in inventories (Increase)/decrease in trade and other receivables Increase/(decrease) in trade and other payables Unrealised foreign currency translation c (43) (279) 32 (35) (100) 538 (148) 11 (325) 301 (272) 184 (21) (188) 104 (2) (109) (86) 95 (490) (6) 8 33 (278) — (95) (393) (340) (67) (67) (1) 67 (100) (251) — 67 (68) (284) Property, plant and equipment Deferred taxation Trade and other receivables Financial liabilities Life reserve fund Taxation Interest bearing liabilities Non-interest bearing liabilities Trade and other payables Bank overdraft Minority interest 61 11 170 (19) (1) (6) (53) (7) (47) (77) (25) — — — — — — — — — — — 7 42 108 — Intangible assets Goodwill — Cost of investment Bank overdraft acquired 157 77 — — Cash flow from acquisition of subsidiaries 234 — Cash and cash equivalents Bank balances and cash, net of bank overdraft 725 1 135 Finance costs – net Interest paid (note 3) Interest received (note 3) Fair value adjustments of financial assets and liabilities d Taxation paid Amount receivable at beginning of year Per income statement (note 5) Acquisition of subsidiary companies Amount payable/(receivable) at end of year e Dividends paid Amount payable at beginning of year Declared during the year Payable to minority shareholders Amount payable at end of year f g 1 008 Acquisition of subsidiary companies JD Group_Financial Statements 2009 125 Group statement of changes in equity for the year ended 31 August Share capital Rm Share premium Rm Balance at 31 August 2007 Profit attributable to shareholders Distribution to shareholders Distribution to share incentive trust Paid to shareholders – 10 December 2007 Paid to share incentive trust – 10 December 2007 Paid to shareholders – 30 June 2008 Paid to share incentive trust – 30 June 2008 Shares purchased by JD Group Limited and cancelled Purchase of treasury shares by share incentive trust Proceeds on disposal of treasury shares by share incentive trust Loss on disposal of treasury shares included in attributable profit Share-based payment Transfer to retained earnings of vested share options Translation of foreign entities 9 2 109 Balance at 31 August 2008 9 Nondistributable Treasury and other shares reserves Rm Rm (255) 226 Retained earnings Rm 2 859 514 (264) 13 264 (13) 5 048 514 — — (102) (102) 4 (194) 4 (194) 8 8 (188) (188) 4 4 4 4 32 32 1 770 (435) (35) 22 35 245 3 157 — 22 67 75 Distribution to share incentive trust Paid to shareholders – 15 December 2008 Paid to share incentive trust – 15 December 2008 — 4 813 5 80 25 25 (70) 70 — 3 (3) — (70) (70) 3 Paid to minority shareholders Funding received from minority shareholders Proceeds on disposal of treasury shares by share incentive trust Loss on disposal of treasury shares included in attributable profit 3 (1) (1) 2 2 16 16 8 Share-based payment Transfer to retained earnings of vested share options 8 24 24 (69) 69 Transfer to statutory reserve 4 (4) Translation of foreign entities (38) JD Group_Financial Statements 2009 100 9 1 770 Total Rm (339) Distribution to shareholders 126 Minority shareholders’ interest (339) Profit attributable to shareholders Arising on acquisition of subsidiary companies Balance at 31 August 2009 Shareholders for dividend Rm (411) 166 — — (38) 3 230 67 31 4 862 Financial Statements continued Notes to the Group annual financial statements 1. 2009 2008 Rm Rm Sale of merchandise 9 244 9 275 Finance charges earned 1 505 1 483 Financial services 1 254 1 313 919 539 12 922 12 610 Revenue Other services 2. Debtors costs Increase in impairment provision Bad debts written off 3. 52 36 1 057 862 1 109 898 Finance costs – net Finance costs Interest paid – finance leases Interest paid – other Fair value losses on financial instruments 36 53 230 135 6 — 272 188 (157) (102) (27) (2) (184) (104) 88 84 Finance income Interest received Fair value gains on financial instruments Finance costs – net Finance costs include an amount of R13 million relating to the “tax settlement” – refer note 5. JD Group_Financial Statements 2009 127 Notes to the Group annual financial statements Continued 4. 2009 2008 Rm Rm 11 8 1 2 1 1 13 11 155 132 Profit before taxation is stated after taking account of the following items: Auditors’ remuneration Audit fees – current – prior Other services Depreciation of property, plant and equipment Owned Directors’ remuneration (see disclosure on page 102) Services as directors 2 1 15 20 17 21 (14) (9) — 10 558 505 43 44 601 549 89 75 4 5 93 80 12 10 Owned (3) (4) Trademark amortisation 30 28 8 107 – current 129,8 194,0 – prior 330,1 Other services (including the management fees below) Foreign exchange profits Management fees Sustein Management (Pty) Ltd (included in directors’ remuneration – other services) Operating leases Business premises Office equipment Retirement benefit costs Defined contribution funds Defined benefit funds Supplier relationship amortisation Surplus on disposal of property, plant and equipment Writedown of inventories to net realisable value 5. Taxation South African taxation Normal Deferred – current – prior – rate adjustment Secondary taxation on companies 128 JD Group_Financial Statements 2009 21,1 (8,7) (31,7) (10,0) (31,0) — (7,2) 6,1 27,5 447,3 172,7 Financial Statements continued 5. 2009 2008 Rm Rm 24,0 0,4 3,3 — 15,1 20,2 6,2 0,4 27,7 41,9 Total taxation 475,0 214,6 Dealt with as follows: Current taxation Deferred taxation 490,4 (15,4) 277,9 (63,3) 475,0 214,6 28,0 28,0 Taxation at standard rate Adjusted for Foreign tax rate differential Expenditure disallowed Exempt income Prior years Rate adjustment Deferred tax assets not raised Secondary taxation on companies Withholding tax and tax on foreign income 155,6 204,1 (5,8) 36,0 (30,2) 320,5 — (8,4) 6,1 1,1 (4,7) 35,3 (53,2) 10,7 (7,2) (0,6) 27,5 2,7 Taxation charged to income 475,0 214,6 Effective rate of taxation (%) 85,6 29,5 408,6 346,3 259,4 246,3 Deferred tax assets raised 62,3 13,1 Effective tax assets at country rate of tax (note 13) 17,4 3,7 Taxation (continued) Foreign taxation Normal – current – prior Deferred – current – prior Reconciliation of tax charge Domestic standard normal rate of taxation (%) Estimated tax losses available for setoff against future taxable income Tax losses available Deferred tax assets not raised Deferred tax assets relating to tax losses of R346,3 million (2008: R246,3 million) have not been raised in accordance with Group policy because the probability of utilising these losses in the foreseeable future is considered to be remote. As reported on SENS on 31 March 2009, the Group settled its outstanding contingent liabilities with SARS, disclosed as contingent liabilities in the 2008 Annual Report, for an amount of R325 million. This amount has been included in the normal tax – prior year charge of R330,1 million. The tax settlement amount comprises the following: Paid directly to SARS Tax effect on R13 million included in finance costs (note 3) Paid via third party financiers to SARS 140 (4) 189 — — — 325 — JD Group_Financial Statements 2009 129 Notes to the Group annual financial statements Continued 6. 2009 2008 Rm Rm Profit attributable to shareholders 75 514 Surplus on disposal of property, plant and equipment (3) (4) Taxation thereon 1 1 Headline earnings 73 511 163 245 169 807 Cents Cents Earnings per share 45,8 302,8 Surplus on disposal of property, plant and equipment (1,9) (2,5) 0,5 0,7 44,4 301,0 869 1 514 164 114 171 321 Cents Cents Diluted earnings per share 45,6 300,1 Surplus on disposal of property, plant and equipment (1,9) (2,5) 0,5 0,7 44,2 298,3 Rm Rm Earnings per share and headline earnings per share Reconciliation of headline earnings Basic Weighted average number of shares in issue during the year of (000) Taxation effect thereon Headline earnings per share Diluted Dilutive effect of bonus element in share options (000) Diluted weighted average number of shares in issue during the year of (000) Taxation effect thereon Diluted headline earnings per share The above are calculated based on R000s amounts. 7. Distribution to shareholders Final dividend prior year – declared 41 cents on 170 500 000 shares (2008: 57 cents on 180 000 000 shares) (70) (102) – paid 41 cents on 170 500 000 shares (2008: 57 cents on 180 000 000 shares) 70 102 Interim dividend – declared and paid nil cents on 170 500 000 shares (2008: 111 cents on 174 980 000 shares) — 194 – proposed 41 cents on 170 500 000 shares (2008: 41 cents on 170 500 000 shares) 70 70 Total distribution to shareholders 70 264 Final dividend 130 JD Group_Financial Statements 2009 Financial Statements continued 8. Vehicles Office Leasehold and equipment, improve- forklift Computer Property ments trucks hardware Computer furniture Rm Rm Rm Rm Rm Rm 230 (5) 323 (161) 275 (109) 55 (17) 47 (39) 130 (76) 225 162 166 38 8 54 653 — — 45 — (2) — — — — 8 (2) 87 — (65) (59) 56 (4) 2 1 — 12 — (32) (57) 47 (2) — 56 (24) 32 (27) (21) (5) 3 (2) 2 27 (19) 8 — (10) (13) 11 (4) 3 26 (12) 34 27 (25) (44) 44 — 1 118 (57) 218 — (155) (178) 161 (12) 8 At end of year Cost Accumulated depreciation 275 (7) 355 (170) 229 (94) 109 (57) 65 (54) 173 (68) 1 206 (450) Total net book value 268 185 135 52 11 105 756 3 – 5,5 20 12,5 – 20 25 25 10 – 25 software and fittings Total Rm Property, plant and equipment 2009 At beginning of year Cost Accumulated depreciation Net book value Movement for the year Acquisition of subsidiaries during the year – cost – accumulated depreciation Additions Category reclassification Depreciation Disposals – cost – accumulated depreciation Foreign currency translation – cost – accumulated depreciation Depreciation rates (%) Directors’ valuation of property 2008 At beginning of year Cost Accumulated depreciation 1 060 (407) 460 212 (5) 280 (129) 268 (96) 20 (13) 42 (36) 101 (66) 923 (345) 207 151 172 7 6 35 578 18 — — — — — 76 (66) (38) 36 5 (2) 44 (46) (38) 34 1 (1) 35 (4) (2) 2 2 (2) 4 (3) (1) 1 2 (1) 33 (13) (4) 3 — — 210 (132) (83) 76 10 (6) At end of year Cost Accumulated depreciation 230 (5) 323 (161) 275 (109) 55 (17) 47 (39) 130 (76) 1 060 (407) Total net book value 225 162 166 38 8 54 653 3 – 5,5 20 12,5 – 20 25 25 10 – 25 Net book value Movement for the year Additions Depreciation Disposals – cost – accumulated depreciation Foreign currency translation – cost – accumulated depreciation Depreciation rates (%) Directors’ valuation of property 393 A register of property is available for inspection by members at the registered office of the Company. There was no change in the nature of property, plant or equipment or in the policy regarding their use. Refer to note 30 for applicable judgements and estimates. JD Group_Financial Statements 2009 131 Notes to the Group annual financial statements Continued 9. 2009 2008 Rm Rm Arising on the acquisition of Connection Group 347 347 Arising on the acquisition of Blake & Associates 92 — Arising on the acquisition of Maravedi Group 16 — 455 347 Goodwill Cost The Group tests goodwill annually for impairment, or more frequently if there are indications that goodwill might be impaired. The recoverable amounts of the cash generating units (CGUs) are determined from value in use calculations. The key assumptions for the value in use calculations are those regarding the discount rates, growth rates and expected changes to selling prices and direct costs during the period. Management estimates discount rates using pretax rates that reflect current market assessments of the time value of money and the risks specific to the CGU. The growth rates are based on industry growth forecasts. Changes in selling prices and direct costs are based on past practices and expectations of future changes in the market. Refer to note 30 for judgements and estimates applicable for the assessment of goodwill. 10. Intangible assets Cost Trademarks 381 365 Supplier relationships 48 48 Customers relationships 19 — 7 — 455 413 160 131 36 26 Customers relationships 2 — Information database 1 — 199 157 256 256 42 38 Information database Accumulated amortisation Trademarks Supplier relationships Net book value Amortisation The intangible assets included above have finite useful lives over which these assets are amortised. The intangible assets arising on the acquisition of Profurn consist of acquired trademarks that are amortised over a period of 10 years. The intangible assets arising on the acquisition of Connection Group comprise a trademark, amortised over 20 years, and capitalised supplier relationships, amortised over five years. The intangible assets arising on the acquisition of Blake & Associates comprise trademarks, customer relationships and a database. The trademarks are amortised over a period of either five or 15 years, while the customer relationships are amortised over either five or 10 years. The database is amortised over a five year period. Refer to note 30 for an assessment of impairment of intangible assets. 132 JD Group_Financial Statements 2009 Financial Statements continued 11. Investments and loans 11.1 Unlisted 2009 2008 Rm Rm 92 Shares at cost, which approximates fair value 92 Endowment policy, classified as available for sale — 1 Investment in non-consolidated subsidiaries — — Shares at cost Loans to non-consolidated subsidiaries# 1 1 33 30 34 31 (34) (31) 92 93 Directors’ valuation of unlisted investments 92 93 Southern Life endowment policy: The endowment policy asset comprised Erf 322 Rivonia Extension 20 Gauteng and was stated at fair value. — 1 Impairment* *The impairment has been calculated based on the directors’ estimation of cash to be received on the respective loans. # Refer to Subsidiaries on page 168 and note 26 for further details. 11.2 Abridged aggregated balance sheet of non-consolidated subsidiaries Equity 1 1 Distributable reserves 25 (46) Opening balance (46) (180) 71 134 (58) 15 Movement Non-distributable reserves Opening balance Movement Shareholders’ equity Net current assets 15 17 (73) (2) (32) (30) 1 — Loans from consolidated subsidiaries less amounts written off (33) (30) Total assets (32) (30) (32) (30) 33 30 1 — Reconciliation of estimated recoverable portion of loans Net asset value Loans from consolidated subsidiaries after amounts written off JD Group_Financial Statements 2009 133 Notes to the Group annual financial statements Continued 12. 12.1 2009 2008 Rm Rm — 15 Prior year equity accounted profits 13 8 Current year equity accounted (loss)/profit (4) 7 1 (2) (10) — Carrying value — 28 Unlisted % % Interest in associate and joint venture companies Interest in associate company Shares at cost Attributable share of post-acquisition retained earnings Current year taxation credit/(charge) Adjusted on conversion to subsidiary company Blake & Associates – effective interest 27,5 Rm Rm — 66 Non-current assets — 48 Current assets — 70 Total assets — 118 Capital and reserves — 50 Non-current liabilities — 24 Current liabilities — 44 Total equity and liabilities — 118 Profit before tax — 28 Tax — (7) Profit after tax — 21 Directors’ valuation of unlisted interest During the year, the Group first increased its interest to 55% and then to 70%. This entity is now included in the Group’s consolidated results. Nature of business Provides comprehensive contact centre capabilities to clients. Aggregate financial information in respect of associate company The information presented below is extracted from the consolidated annual financial statements of Blake & Associates Holdings (Pty) Ltd for the year ended 31 March 2008: Balance sheet Income statement 134 JD Group_Financial Statements 2009 Financial Statements continued 12. Interest in associate and joint venture companies (continued) 12.2 Interest in joint venture Shares at cost 2009 2008 Rm Rm — 15 Attributable share of post-acquisition retained earnings Prior year equity accounted losses (30) (5) Current year equity accounted loss (8) (21) Current year taxation charge (2) (4) Adjusted on conversion to subsidiary company 40 — Carrying value — (15) Unlisted % % Maravedi Group – effective interest 42,7 Directors’ valuation of unlisted interest Rm Rm — (15) During the year, the Group increased its interest in Maravedi Group to 90,5%. This entity is now included in the Group’s consolidated results. Nature of business The provision of financial services to the mass middle market, debtors management services and the collection of defaulting debt on behalf of third parties. Aggregate financial information in respect of joint venture The information presented below is extracted from the consolidated annual financial statements of Maravedi Group for the year ended 31 August 2008: Balance sheet Non-current assets — 31 Current assets — 334 Total assets — 365 Capital and reserves — (68) Non-current liabilities — 38 Current liabilities — 395 Total equity and liabilities — 365 Loss before tax — (47) Tax charge — (9) Loss after tax — (56) Income statement JD Group_Financial Statements 2009 135 Notes to the Group annual financial statements Continued 13. The deferred taxation provision comprises the following temporary differences: Instalment sale receivables’ allowances Provisions disallowed Trademarks Assets unrealised Payments in advance Other Tax losses (note 5) Deferred taxation is disclosed as: Asset Liability Rm 289 (1) (11) (15) 358 (6) — (63) 262 289 179 (91) 72 (3) 7 115 (17) 197 (98) 70 (2) 7 119 (4) 262 289 (76) 338 (35) 324 262 289 Inventories Merchandise net of obsolescence Provision for write down to net realisable value 15. 2008 Rm Deferred taxation Amount provided at beginning of year Deferred tax on equity accounted losses Deferred tax assets at acquisition date of subsidiary companies Charged to income statement (note 5) 14. 2009 1 518 (27) 1 487 (39) 1 491 1 448 Instalment sale receivables(1) Other loans and advances Trade receivables 4 959 26 70 4 636 — — Total trade receivables Less: Impairment provision 5 055 (719) 4 636 (617) Net trade receivables Other receivables 4 336 616 4 019 484 Total trade and other receivables 4 952 4 503 14,2 13,3 The maturity profile of instalment sale receivables is as follows: – receivable within one year – receivable thereafter 3 851 1 108 3 523 1 113 Total instalment sale receivables 4 959 4 636 Trade and other receivables Provisions as a percentage of trade receivables (%) In accordance with industry norms, amounts due from instalment sale receivables after one year are included in current assets. The credit terms of instalment sale receivables range from 6 to 36 months. The directors consider the carrying amount of trade and other receivables to approximate their fair values. (1) Classified as originated loans and receivables and carried at amortised cost. Bank borrowings are secured by a negative pledge of instalment sale receivables (note 19). 136 JD Group_Financial Statements 2009 Financial Statements continued 16. 2009 2008 Rm Rm 13 13 9 9 1 770 2 109 — (339) Balance at end of year 1 770 1 770 Total share capital and premium 1 779 1 779 411 435 411 435 Share capital and premium Share capital Authorised 250 000 000 (2008: 250 000 000) ordinary shares of 5 cents each Issued 170 500 000 (2008: 170 500 000) ordinary shares of 5 cents each Share premium Balance at beginning of year Redeemed on the purchase and cancellation of 9 500 000 shares by the Company 10 542 944 (2008: 9 584 033) shares are under option to employees of the Group in terms of The JD Group Employee Share Incentive Scheme at prices varying between R14,28 and R79,83 per share (page 163). No more (2008: 15 990 967) shares are under the control of the directors to be granted in terms of The JD Group Employee Share Incentive Scheme (page 162). 1 105 000 (2008: nil) share appreciation rights are allocated to employees of the Group in terms of The JD Group Share Appreciation Rights Scheme at a price of R41,71 per share (page 166). 1 395 000 (2008: nil) share appreciation rights are under the control of the directors to be allocated in terms of The JD Group Share Appreciation Rights Scheme (page 166). A maximum of 10 million of the unissued shares were under the control of the directors until the special general meeting held on 12 August 2009. At the same meeting, shareholders placed 2 500 000 shares under the control of the directors to be utilised for The JD Group Share Appreciation Rights Scheme. 17. Treasury shares JD Group Limited ordinary shares of 5 cents each held by the JD Group Employee Share Incentive Scheme at cost: 6 756 892 (2008: 7 364 892) ordinary shares 18. Non-distributable and other reserves Are made up as follows: Foreign currency translation reserve (54) (16) Revaluation of shares issued pursuant to the acquisition of Profurn 139 139 77 122 4 — 166 245 Share-based payment reserve Statutory reserve – insurance contingency JD Group_Financial Statements 2009 137 Notes to the Group annual financial statements Continued 19. 2009 2008 Rm Rm 1 217 1 050 147 243 Interest bearing liabilities Bank borrowings Finance lease liabilities 1 364 Payable within one year reflected under current liabilities (486) 878 These liabilities are carried at amortised cost. The directors consider the carrying value of interest bearing liabilities to approximate their fair value. Bank borrowings are secured by a negative pledge of instalment sale receivables of R4 959 million (2008: R4 636 million). The interest rates per annum are: 2009: – on R325 million: fixed rate at 10,96% until 26 April 2011; repayable in six quarterly instalments of capital and interest of approximately R32 million, and one final payment of capital and interest on 26 April 2011; – on R200 million: variable rate linked to prime, currently at 7,0%; repayable in quarterly instalments of interest of approximately R4 million and a single capital instalment on 1 October 2012; – on R183 million: variable rate linked to JIBAR, fixed at 9,48% until 30 September 2009; repayable in quarterly instalments of capital and interest of approximately R19 million; – on R150 million: variable rate linked to JIBAR, fixed at 11,68% until 28 October 2009; repayable in quarterly instalments of capital and interest of approximately R11 million and with a final capital repayment of R75 million on 30 April 2012; – on R130 million: variable rate linked to JIBAR, fixed at 10,39% until 28 September 2009, with interest and capital repayable on that date; – on R70 million: variable rate linked to JIBAR, fixed at 10,08% until 1 October 2009; repayable in quarterly instalments of interest of approximately R2 million, with a final capital repayment due on 18 May 2010; – on R60 million: variable rate linked to JIBAR, fixed at 10,58% until 1 October 2009; repayable in quarterly instalments of interest of approximately R2 million, with a final capital repayment due on 18 May 2011; – on R50 million: variable rate linked to JIBAR, fixed at 11,08% until 1 October 2009; repayable in quarterly instalments of interest of approximately R1,5 million, with a final capital repayment due on 18 May 2012; – on R25 million: variable rate linked to JIBAR, fixed at 8,13% until 30 November 2009, on which date capital and interest is due; and – on R24 million: variable rate linked to JIBAR, fixed at 8,71% until 1 March 2010, on which date capital and interest is due. 2008: – on R200 million: variable rate linked to prime, currently at 12,0%; – on R500 million: variable rate linked to JIBAR, fixed at 13,18% for the period to 24 October 2008; and – on R350 million: variable rate linked to JIBAR, fixed at 13,22% for the period to 29 September 2008. The above are repayable in quarterly instalments of interest of approximately R6 million, R16 million and R12 million respectively, with single capital repayments on 1 October 2012, 25 April 2009 and 27 August 2009 respectively. 138 JD Group_Financial Statements 2009 1 293 (1 000) 293 Financial Statements continued 19. 2009 2008 Rm Rm Interest bearing liabilities (continued) Finance lease liabilities amounting to R114 million (2008: R243 million) are secured by internally generated intellectual property and bear interest at an effective rate of 13,81% (2008: 13,81% to 15,64%). Lease liabilities are repayable in biannual instalments of capital and interest of approximately R27 million each (2008: R81 million). Finance lease liabilities amounting to R33 million are secured by moveable assets and bear interest at rates varying between 9,38% and 13%, repayable in monthly instalments of capital and interest. Interest bearing liabilities are repayable in the following financial years: Bank borrowings 2009 850 2010 434 — 2011 389 — 2012 194 — 2013 200 200 1 217 1 050 Finance lease liabilities – present value of lease obligations 2009 150 2010 52 31 2011 47 36 2012 48 26 147 243 The obligations payable under finance leases are analysed further as follows: Minimum lease payments: Amounts payable within one year Amounts payable thereafter 65 161 107 109 172 270 Less: future finance charges (25) (27) Present value of lease obligations 147 243 In terms of the articles of association of the Company and all its subsidiaries, borrowing powers are unlimited. JD Group_Financial Statements 2009 139 Notes to the Group annual financial statements Continued 20. Trade and other payables The directors consider the carrying amount of trade and other payables to approximate their fair values. The credit period of trade payables ranges between 30 and 120 days from the date of the invoice. No interest is charged on the trade payables for the first 120 days from the date of the invoice. The Group has financial risk management policies to ensure that all payables are paid within the negotiated credit timeframe. 20.1 20.2 21. 2009 2008 Rm Rm Leave pay 81 69 Annual bonus 53 53 134 122 The following accruals are included in trade and other payables: The following amounts are included in trade and other payables: Operating lease costs adjustment 100 92 Less: included in non-interest bearing long term liability (83) (83) 17 9 Provisions Raised Utilised Balance at during during Balance at 31 August 31 August 31 August 31 August 2008 2009 2009 2009 Rm Rm Rm Rm Provisions comprise: Restructuring provision – staff costs Lease closure costs 140 JD Group_Financial Statements 2009 4 37 (35) 6 — 8 (2) 6 4 45 (37) 12 Financial Statements continued 22. 2009 2008 Rm Rm Authorised and contracted 72 177 Authorised but not yet contracted 98 144 170 321 Commitments Capital expenditure This expenditure will be financed from internal sources and existing borrowing facilities. Operating lease commitments (predominantly premises) 23. Due within one year 549 516 Due within two to five years 989 1 071 1 538 1 587 Foreign assets Total assets subject to exchange control of a foreign country amount to R45 million (2008: R68 million). 24. Financial instruments 24.1 Capital risk management The Group manages its capital to ensure that entities in the Group will be able to continue as a going concern while maximising the return to stakeholders through the optimisation of the debt and equity balance. The Group’s overall strategy remains unchanged from 2008. The capital structure of the Group consists of debt, which includes borrowings and finance leases as disclosed in note 19, cash and cash equivalents and equity attributable to equity holders of the parent, comprising issued capital, reserves and retained earnings as disclosed in notes 16 and 18 respectively. 24.1.1 Gearing ratio The Group’s board and risk management committee reviews the capital structure on a semi-annual basis. As part of this review, the committee considers the cost of capital and the risks associated with each class of capital. The Group has set a maximum target gearing ratio of 50% determined as the proportion of net debt to equity. The gearing ratio at year end was as follows: Debt(i) 2009 2008 Rm Rm 1 364 1 293 Cash and cash equivalents (net of bank overdraft) 725 1 135 Net debt 639 158 Equity(ii) 4 831 4 813 Net debt to equity ratio 13,2% 3,3% (i) Debt is defined as long and short term borrowings, as detailed in note 19. (ii) Equity includes all capital and reserves of the Group. JD Group_Financial Statements 2009 141 Notes to the Group annual financial statements Continued 24. Financial instruments (continued) 24.2 Categories of financial instruments 24.2.1 Financial assets Designated at fair value through profit/loss Rm Loans and receivables Rm Held to maturity Rm — — — NonAvailable financial for sale instruments Rm Rm Total carrying value Rm 2009 Assets Non-current assets 1 543 1 635 Property, plant and equipment 756 756 Goodwill 455 455 Intangible assets 256 256 76 76 1 595 7 291 1 491 1 491 Investments and loans 92 92 Deferred taxation Current assets 8 5 645 43 — Inventories Trade and other receivables Financial assets 4 952 4 952 8 8 Taxation 104 Bank balances and cash Total 2008 Assets Non-current assets 142 43 8 5 645 43 92 3 138 8 926 — — — 93 1 304 1 397 653 347 256 28 (15) 35 653 347 256 93 28 (15) 35 736 1 635 7 276 1 448 1 448 4 503 3 187 1 135 93 3 Inventories Trade and other receivables Financial assets Taxation Bank balances and cash 3 Total 3 JD Group_Financial Statements 2009 104 693 Property, plant and equipment Goodwill Intangible assets Investments and loans Interest in associate company Interest in joint venture Deferred taxation Current assets 92 5 575 63 — 4 503 187 1 072 63 5 575 63 93 2 939 8 673 Financial Statements continued 24. Financial instruments (continued) 24.2 Categories of financial instruments (continued) 24.2.2 Financial liabilities Designated at fair value through profit/loss Rm Held for trading Rm Financial liabilities at amortised Non-financial cost instruments Rm Rm Total carrying value Rm 4 831 4 831 31 31 2009 Liabilities Shareholders’ equity Minority shareholders’ interest Total equity — — — 4 862 4 862 Non-current liabilities — — 878 421 1 299 Interest bearing long term liabilities 878 Non-interest bearing long term liability 83 338 338 2 329 433 2 765 1 832 309 2 141 Deferred taxation Current liabilities 3 — Trade and other payables Provisions 12 Interest bearing liabilities Financial liabilities 3 112 11 3 — 3 207 5 716 8 926 — — 293 4 813 407 4 813 700 83 324 293 83 324 2 747 413 3 160 1 747 317 4 92 2 064 4 1 000 92 5 633 8 673 293 — — Trade and other payables Provisions Interest bearing liabilities Taxation Total 112 11 Interest bearing long term liabilities Non-interest bearing long term liability Deferred taxation Current liabilities 486 3 Bank overdraft 2008 Liabilities Shareholders’ equity Non-current liabilities 12 486 Taxation Total 878 83 1 000 — — 3 040 JD Group_Financial Statements 2009 143 Notes to the Group annual financial statements Continued 24. Financial instruments (continued) 24.3 Financial risk management objectives Senior executives meet on a regular basis to analyse interest rate exposures and evaluate treasury management strategies against revised economic forecasts. Compliance with Group policies and exposure limits are reviewed at quarterly meetings of the board. The directors believe, to the best of their knowledge, that there are no undisclosed financial risks. These risks include market risk (currency risk and fair value interest rate risk), credit risk, liquidity risk and cash flow interest rate risk. The Group does not enter into or trade financial instruments for speculative purposes. 24.3.1 Market risk The Group’s activities expose it primarily to the financial risks of changes in foreign currency exchange rates (see note 24.3.2) and interest rates (see note 24.3.3). The Group may enter into a variety of derivative financial instruments to manage its exposures to interest rate and foreign currency risk. As at the reporting date the Group had entered into forward exchange contracts to hedge the exchange rate risk arising on the importation of goods for sale. There has been no change to the Group’s exposure to market risks or the manner in which it manages and measures the risk. 24.3.2 Foreign currency risk management The Group undertakes certain transactions denominated in foreign currencies. Hence, exposures to exchange rate fluctuations arise. Exchange rate exposures are managed within approved policy parameters utilising forward foreign exchange contracts. The carrying amounts of the Group’s foreign currency denominated monetary assets and liabilities at the reporting date are as follows: Liabilities Euro Assets 2009 2008 2009 2008 Rm Rm Rm Rm — 3 4 2 GB pound — — 11 3 Metical — — 42 65 Pula 46 47 180 215 Rupee 10 — 8 — 2 3 — 23 123 154 226 229 184 208 469 535 US dollar Zloty Foreign currency sensitivity analysis The Group is mainly exposed to fluctuations in Pula and Zloty. However, as most of the foreign currency denominated assets and liabilities are located in the Group’s foreign operations, fluctuations in exchange rates between these currencies and the South African Rand are reflected in the movement in the foreign currency translation reserve and not in the Group’s income statement. Refer to the statement of changes in equity on page 126. The closing rates used to translate assets and liabilities denominated in foreign currency at year end were as follows: Euro 144 2009 2008 11,251 11,301 Metical 0,274 0,328 Pula 1,147 1,191 US dollar 7,499 8,041 Zloty 2,686 3,373 JD Group_Financial Statements 2009 Financial Statements continued 24. Financial instruments (continued) 24.3 Financial risk management objectives (continued) 24.3.2 Foreign currency risk management (continued) Forward foreign exchange contracts It is the policy of the Group to enter into forward foreign exchange contracts to cover specific foreign currency payments and receipts based on a predefined profile that takes into account the future expected date of payment or receipt. The writing of option contracts is prohibited. The amounts presented below represent the Rand equivalents of commitments to purchase foreign currencies and all of these commitments mature within six months of the year end. Foreign currency ’000 Rand equivalent R’000 Market value R’000 Fair value R’000 Covered forward commitments 2009 US dollar – purchase GB pound – sale 4 669 3 970 37 529 58 644 34 931 50 537 (2 598) 8 107 Total 8 639 96 173 85 468 5 509 9 504 74 733 78 105 3 372 — — — — 1 239 — — — 2008 US dollar Uncovered forward commitments 2009 US dollar 2008 US dollar The fair values of the forward exchange contracts of R5,5 million (2008: R3,4 million) are included in financial assets and financial liabilities. 24.3.3 Interest rate risk management The Group is exposed to interest rate risk as entities in the Group borrow funds at both fixed and floating interest rates. As part of the process of managing the Group’s fixed and floating rate borrowings mix, the interest rate characteristics of new borrowings and the refinancing of existing borrowings are positioned according to expected movements in interest rates. In order to hedge specific exposures in the interest rate repricing profile of existing borrowings and anticipated peak additional borrowings, the Company and its subsidiaries may make use of interest rate derivatives, only as approved in terms of Group policy limits. For the year ended 31 August 2009, the Group did not have any exposure to interest rate derivative instruments. Interest rates charged to customers on credit agreements remain fixed for the duration of the contract. The interest rates charged to customers is only repriced for new deals written when a change to the repo rate is published. Interest earned on short term cash surpluses invested with major banking institutions is priced at variable market related rates. Interest rate sensitivity analysis The sensitivity analysis below has been determined based on the exposure to interest rates for both financial assets and financial liabilities at the balance sheet date. For floating rate liabilities, the analysis is prepared assuming that the amount of the liability outstanding at the balance sheet date was outstanding for the whole year. A 50 basis points increase or decrease in interest rates is used when reporting interest rate risk internally to key management personnel and represents management’s assessment of the reasonable change in interest rates. If interest rates had been 100 basis points higher/lower and all other variables were constant, the Group’s profit for the year ended 31 August 2009 would decrease/increase by R6,8 million (2008: decrease/increase by R3,1 million). This is mainly attributable to the Group’s exposure to interest rates on its variable rate borrowings and variable rate short term cash investments. JD Group_Financial Statements 2009 145 Notes to the Group annual financial statements Continued 24. Financial instruments (continued) 24.4 Credit risk management Credit risk refers to the risk that a counterparty will default on its contractual obligations resulting in financial loss to the Group. Potential concentrations of credit risk consist principally of short term cash investments and trade receivables. As regards short term cash investments, the Group has adopted a policy of only dealing with creditworthy counterparties as a means of mitigating the risk of financial loss from defaults. The Group only transacts with entities that are rated the equivalent of investment grade and above. This information is supplied by independent rating agencies where available and, if not available, the Group uses other publicly available financial information and its own trading records to rate its customers. The Group’s exposure and the credit ratings of such counterparties are continuously monitored and the aggregate value of transactions concluded is spread amongst its approved counterparties. Credit exposure is controlled by counterparty limits that are reviewed and approved by the risk management committee annually. At present, the Group deposits short term cash surpluses equally between four major South African banks of high credit standing. Trade receivables comprise a large, widespread customer base. The Group manages and grants credit based on a combination of empirically developed application behaviour and credit bureau scoring models. These models (and accompanying business rules) are reviewed and updated on an ongoing basis and credit is therefore granted based on the Group’s appetite for risk and within the ambit of relevant regulations. Redevelopment and the implementation of second generation application and behaviour scoring models is expected to commence in the next financial year. Such a redevelopment enables the Group to identify and segment potential high risk applications for credit even more accurately thereby reducing credit losses, whilst also improving sales volumes by identifying low risk credit applications more precisely. As at 31 August 2009, the Group did not consider that any significant concentration of credit risk existed in the instalment sale receivables book which had not been adequately provided for. The tables below provide an analysis of credit risk exposures inherent in the loans and receivables book at the year end reporting dates, reconciled to the carrying value of net instalment sale receivables as reported in note 15. Class 1 Rm Class 2 Rm Class 3 Rm Class 4 Rm Total Rm 2 221 2009 Credit exposures by class Up to date 484 994 561 182 Rehabilitated 100 239 157 4 500 Arrears b one instalment 118 278 184 24 604 Arrears > one instalment 266 694 563 111 1 634 Arrears b 2 instalments 14 29 26 12 81 Arrears b 3 instalments 36 94 69 13 212 Arrears b 4 instalments 30 80 59 14 183 Arrears b 5 instalments 27 73 53 19 172 Arrears > 5 instalments 159 418 356 53 986 968 2 205 1 465 321 4 959 Balance at beginning of year 98 297 222 — 617 Balance at acquisition date of subsidiaries — — — 50 Roll forward of the impairment provision Bad debts written off 146 (143) (549) (352) (13) 50 (1 057) Transfer on reclassification (14) — — 14 — Increase in impairment provision 171 538 373 27 1 109 Balance at end of year 112 286 243 78 719 Net carrying value 856 1 919 1 222 243 4 240 JD Group_Financial Statements 2009 Financial Statements continued 24. Financial instruments (continued) 24.4 Credit risk management (continued) Class 1 Rm Class 2 Rm Class 3 Rm Class 4 Rm Total Rm 2008 Credit exposures by class Up to date Rehabilitated Arrears b one instalment Arrears > one instalment 540 92 139 275 923 239 310 712 520 135 202 549 — — — — 1 983 466 651 1 536 Arrears b 2 instalments Arrears b 3 instalments Arrears b 4 instalments Arrears b 5 instalments Arrears > 5 instalments 27 49 39 31 129 43 98 81 73 417 34 77 64 56 318 — — — — — 104 224 184 160 864 1 046 2 184 1 406 — 4 636 86 (128) 140 292 (484) 489 203 (250) 269 — — — 581 (862) 898 98 297 222 — 617 948 1 887 1 184 — 4 019 Roll forward of the impairment provision Balance at beginning of year Bad debts written off Increase in impairment provision Balance at end of year Net carrying value Definitions applied in compiling these tables: The ‘classes’ have been determined on the basis of the market segment which the individual trading brands operate in. Class 1 = Bradlows, Morkels and Hi-Finance Class 2 = Joshua Doore, Russells and Electric Express Class 3 = Barnetts, Price ‘n Pride and Supreme Class 4 = Maravedi The debtors book has been analysed into the following types of accounts, reflecting the accounts in the following categories: a. Up to date These accounts have no arrears, are therefore up to date and are therefore neither past due nor impaired. No impairment provision is recorded for these accounts. b. Rehabilitated These accounts, whilst being in arrears and considered past due, have paid their last six instalments. No impairment provision is recorded for these accounts. c. Arrears b one instalment These accounts are in arrears by one instalment or less and are considered to be past due. No impairment provision is recorded for these accounts. d. Arrears > one instalment These accounts are in arrears by more than one instalment and carry an impairment provision. JD Group_Financial Statements 2009 147 Notes to the Group annual financial statements Continued 24. Financial instruments (continued) 24.4 Credit risk management (continued) Risk analysis – up to date accounts Class 1 Rm Class 2 Rm Class 3 Rm Class 4 Rm Total Rm 2009 Low risk 33 33 28 — 94 Medium risk 321 686 343 99 1 449 High risk 130 275 190 83 678 Total up to date accounts 484 994 561 182 2 221 2008 Low risk Medium risk High risk 87 366 87 92 615 216 59 323 138 — — — 238 1 304 441 Total up to date accounts 540 923 520 — 1 983 The risk categories have been determined based on the type of credit agreement the Group enters into with its customers. The Group currently uses the following types: ED: Existing customer paying a deposit – low risk EN: Existing customer not paying a deposit – medium risk ND: New customer paying a deposit – medium risk NN: New customer not paying a deposit – high risk The above classifications determine the interest rate that the customer is charged. 24.5 Liquidity risk management Ultimate responsibility for liquidity risk management rests with the board of directors, which has built in an appropriate liquidity risk management framework for the management of the Group’s short, medium and long term funding and liquidity management requirements. The Group manages liquidity risk by maintaining adequate reserves, banking facilities and reserve borrowing facilities, by continuously monitoring forecast and actual cash flows and matching the maturity profiles of financial assets and liabilities. Included below is a listing of additional undrawn facilities that the Group has at its disposal to further reduce liquidity risk. All facilities listed are held with reputable banking institutions. 2009 2008 Rm Rm Total banking and loan facilities 1 920 1 665 Bank borrowings (note 19) 1 217 1 050 703 615 Banking facilities Unutilised banking facilities In addition, the Group has net cash on hand at year end of R725 million (2008: R1 135 million). 148 JD Group_Financial Statements 2009 Financial Statements continued 24. Financial instruments (continued) 24.5 Liquidity risk management (continued) The contractual maturity profile of financial liabilities of the Group is analysed further in the tables below. The contractual payments for interest bearing liabilities include both capital and interest payable. 0–6 months Rm 7 – 12 months Rm > 1 year Rm 2–5 years Rm Total Rm 350 249 509 478 987 599 1 691 118 1 809 2 041 367 149 1 617 1 008 71 1 766 1 079 2009 Interest bearing long term liabilities Short term portion of long term liabilities Trade and other payables 2008 Interest bearing long term liabilities Short term portion of long term liabilities Trade and other payables 25. 509 478 3 395 68 325 393 1 157 1 688 68 325 3 238 Employee benefit plans Retirement benefits The Group has made provision for pension and provident schemes covering substantially all employees. All eligible employees are members of either a defined benefit or a defined contribution scheme administered by Alexander Forbes Financial Services, Old Mutual Employee Benefits Industry Funds Unit or the Social Security Fund in Poland. One defined benefit scheme and 12 defined contribution schemes are in operation. The assets of these schemes are held in administered trust funds separate from the Group’s assets. Scheme assets primarily consist of listed shares, property trust units and fixed income securities. The schemes are governed by the South African Pension Funds Act of 1956 or the Polish Social Securities System Act of 1998. The defined benefit fund is valued actuarially at intervals of not more than three years using the projected unit credit method. The latest statutory actuarial valuation was performed as at 31 December 2007. The information presented below is extracted from the report on actuarial calculations for IAS 19 (revised) purposes. In arriving at their conclusion, the actuaries took into account the following reasonable long term estimates: 2009 2008 % % 5,3 Inflation 6,3 Increase in salaries 7,1 6,3 Increase in pensions 3,1 1,4 Return on investment 9,5 8,8 Discount rate 9,2 8,5 JD Group_Financial Statements 2009 149 Notes to the Group annual financial statements Continued 25. 2009 2008 Rm Rm 3,9 4,5 Current service cost 3,9 4,1 Interest cost 8,2 7,7 (10,1) (9,9) 1,9 2,6 84,8 86,4 Employee benefit plans (continued) Retirement benefits (continued) The actuarially determined fair value of assets of the defined benefit scheme was R101 million (2008: R106 million) which corresponds with the market value at that date. This is sufficient to cover the benefits that had accrued to members, allowing for expected future increases in earnings, amounting to R95 million (2008: R85 million). Cost recognised Expected return on plan assets Asset utilised Reconciliation of defined benefit obligation Defined benefit obligation as at 31 August 2008 Current service cost 3,9 4,1 Member contributions 1,7 1,8 Interest cost Actuarial loss/(gain) Benefits paid 8,2 7,7 20,8 (1,2) (23,1) (12,9) Risk premiums (1,2) (1,1) Defined benefit obligation as at 31 August 2009 95,1 84,8 106,4 110,6 Reconciliation of fair value of plan assets Assets at fair market value as at 31 August 2008 Expected return on assets Contributions Risk premiums Benefits paid Actuarial gain/(loss) Assets at fair market value as at 31 August 2009 Any deficit as determined by the actuaries is funded either immediately or through increased contributions to ensure the ongoing soundness of the scheme. 150 JD Group_Financial Statements 2009 10,1 9,9 7,6 6,2 (1,2) (1,1) (23,1) (12,9) 1,1 (6,3) 100,9 106,4 Financial Statements continued 26. 2009 2008 Rm Rm Finserve Mauritius Limited 32 29 Prosure Insurance Limited (2) (3) 4 4 34 30 (2) (3) Related parties Directors All dealings with directors have been dealt with elsewhere in this report and the directors’ remuneration included on pages 102 to 109. Non-consolidated subsidiaries The Group’s dealings with its non-consolidated subsidiaries comprise: Loans Hi-Fi and Electric City (Zambia) Limited Interest received Finserve Mauritius Limited Interest of directors in contracts Mr ID Sussman holds a directorship in the following related party: – Homestyle Group plc, incorporated in the UK, a subsidiary of Steinhoff International Holdings Limited. Dr Len Konar holds directorships in the following related parties: – Steinhoff International Holdings Limited which has concluded transactions of approximately R8,0 million (2008: R24,2 million) with the Group. – Old Mutual Limited who owns approximately 5% (2008: 4%) of the issued share capital of the Group. – The South African Reserve Bank which approves any transactions between the Group and its offshore subsidiaries. Mr ME King holds a directorship in Strate Limited with whom the Group has concluded transactions amounting to R0,1 million (2008: R0,1 million). Mr MJ Shaw holds directorships in the following related parties: – Reunert Limited (Panasonic division) which has concluded transactions of approximately R3 million (2008: R17,9 million) with the Group and to whom the Group owes an amount of RNil (2008: R0,3 million) at year end. – Standard Bank Group Limited, one of the bankers to the Group. The majority of the Group’s corporate legal matters are performed by a company in which Ivan Levy has a controlling interest. Legal services amounting to R1,2 million (2008: R3,2 million) have been provided to the Group by this company. Dr HP Greeff held a directorship in Compensation Technologies Consulting (Pty) Ltd which concluded transactions with the Group amounting to R0,2 million in 2008, which directorship he terminated during the review period. Mr VP Khanyile holds a directorship in Vodacom SA, a subsidiary of Vodacom Group Limited. Any transactions with the Vodacom Group are concluded on an arm’s length basis. JD Group_Financial Statements 2009 151 Notes to the Group annual financial statements Continued 26. 2009 2008 Rm Rm 16 12 3 — 19 12 Related parties (continued) Key management personnel Remuneration to key personnel compensation during the year comprised: Short term employee benefits Share option gains Key management personnel comprise the following individuals who were members of the Group’s executive committee during the year: IR Child (8 months) DB Hirsch JHC Kok PC Kruger AP Murray (4 months) A Neven GF Pearce JMWR Pieterse MJ Richards (3 months) 27. Share-based payment The Company provides a share option scheme to its employees through the The JD Group Employee Share Incentive Scheme as described on page 163. Details regarding the pricing of options granted and the exercising of options, including vesting periods, are also provided on page 163. Share options granted before 2 November 2002 have not been accounted for under IFRS 2 Share-based payment (IFRS 2). Details of the share options accounted for under IFRS 2 are as follows: Number of share options Weighted average exercise price Outstanding at beginning of year 8 979 783 47,46 Granted during the year 2 202 000 2009 27,19 Forfeited during the year (635 089) (54,08) Exercised during the year (467 500) (26,82) Outstanding at end of year 10 079 194 43,60 Outstanding at beginning of year 7 076 783 50,58 Granted during the year 2 268 000 2008 37,21 Forfeited during the year (251 000) (50,73) Exercised during the year (114 000) (29,72) Outstanding at end of year 8 979 783 47,46 The options outstanding at 31 August 2009 have an exercise price in the range of R16,19 to R79,83 and a weighted average contractual life of 3,08 years (2008: 2,44 years). The weighted average share price at the date of exercise for share options exercised in 2009 was R43,50 (2008: R59,20). 152 JD Group_Financial Statements 2009 Financial Statements continued 27. Share-based payment (continued) Assumptions The fair value of services received in return for share options granted is measured by reference to the fair value of share options granted. The estimated fair value of the services received is measured based on the assumption that all vesting conditions are met and all employees remain in service. The pricing model used was a stochastic model, based on the standard “binomial” options pricing model. The volatility was estimated using the weekly closing share prices over a rolling four year period. Fair value of share options and assumptions: 2009 Date of grant Fair value at measurement date 26 Feb 09 19 Nov 08 R11,39 to R11,90 R9,37 to R10,04 Share price at grant date R30,00 R28,00 Exercise price R27,00 R25,20 Expected volatility 36,29% 34,95% Expected dividend yield 4,50% 6,07% Risk free interest rate 7,66% 8,52% 6 years 6 years Option life Date of grant Fair value at measurement date Share price at grant date 1 Jun 09 R14,75 to R15,50 R37,55 Exercise price R33,80 Expected volatility 36,97% Expected dividend yield Risk free interest rate Option life 4,00% 8,23% 6 years 2008 Date of grant Fair value at measurement date 26 Feb 08 R13,53 to R13,84 Share price at grant date R41,35 Exercise price R37,21 Expected volatility 30,84% Expected dividend yield 5,55% Risk free interest rate 8,64% Option life 6 years Fair value of share appreciation rights and assumptions: 2009 Date of grant 21 Aug 09 Fair value at measurement date R16,27 Share price at grant date R43,00 Strike price R41,71 Expected volatility 37,28% Expected dividend yield Risk free interest rate Expected option life 4,00% 7,98% 6 years JD Group_Financial Statements 2009 153 Notes to the Group annual financial statements Continued 28. Subsequent events The Group raised an additional R200 million term debt subsequent to the year end date. No other significant events have occurred in the period between the year end and the date of approval of these annual financial statements. 29. Contingent liabilities Certain Group companies are involved in disputes where the outcome is uncertain. The Group is regularly subject to evaluations, by the tax authorities, of its direct and indirect taxation filings and in connection with such reviews, disputes sometimes arise with the taxation authorities. These disputes may not necessarily be resolved in a manner that is favourable for the Group and the resolution of these disputes could potentially result in an obligation for the Group. 30. Judgements and estimates Judgements and estimates are continually evaluated and are based on historical experience and other factors, including expectation of future events that are believed to be reasonable under the circumstances. The Group makes estimates and assumptions concerning the future. The resulting accounting estimates will, by definition, seldom equal related actual results. The estimates and assumptions that have a significant risk of causing material adjustment to the carrying amounts of assets and liabilities during the next financial year are discussed below. Useful lives and residual values The estimated useful lives for intangible assets with a finite life and property, plant and equipment are: Intangible assets Acquired trademarks and capitalised supplier and customer relationships (refer to note 10) 5 – 20 years Property, plant and equipment Buildings 18 – 35 years Leasehold improvements 5 years Vehicles and forklift trucks 5 – 8 years Computer hardware and software 4 years Office equipment, furniture and fittings 4 – 10 years The estimated useful lives and residual values are reviewed annually taking cognisance of the projected commercial and economic realities and through benchmarking of accounting treatments in the specific industries where these assets are used. Goodwill The goodwill acquired in a business combination is allocated, at acquisition, to the cash generating unit that is expected to benefit from that business. Goodwill is assessed for impairment annually, irrespective of whether there is any indication of impairment or not. The recoverable amount of the cash generating unit is determined from the value-in-use calculation. The key assumptions for the value in use calculation are those regarding the discount rates, growth rates and the expected changes to the selling prices and indirect cost during the period. Management estimated discount rates using pretax rates that reflect current market assessments of the time value of money and the risk specific to the cash generating unit. The growth rate is based on the industry growth forecast. Changes in selling prices and direct cost are based on past practices and expectations of the future changes in the market. The Group prepared cash flow forecasts derived from the most recent financial budgets approved by management for the next year and extrapolated cash flows for the following years based on an estimated growth rate as set out below: Impairment tests for cash generating units contained in goodwill of R455 million: 154 Discount rate Forecast cash flow Connection Group 16,60% 5 years Blake & Associates 23,84% 5 years Maravedi Group 23,84% 5 years JD Group_Financial Statements 2009 Financial Statements continued 30. Judgements and estimates (continued) Intangible assets The value of acquired trademarks, capitalised supplier relationships and capitalised customer relationships included in intangible assets is R256 million (2008: R256 million). Intangible assets acquired as part of the Connection Group acquisition were valued at the acquisition date using the following key assumptions and methodologies: Discount rate Forecast cash flow Trademarks – valued using the relief from royalty method 17,50% 20 years Capitalised supplier relationships – valued using the residual income method 17,00% 5 years Intangible assets acquired on acquisition of the Blake & Associates Holdings (Pty) Ltd were valued at the acquisition date using the following key assumptions and methodologies: Discount rate Forecast cash flow Blake trademark– valued using the relief from royalty method 23,84% 10 years Metonomy trademark– valued using the relief from royalty method Capitalised customer relationships – valued using the Multiperiod Excess Earnings Methodology 23,84% 5 years 33,84% 10 years Information database – valued using the cost approach The estimated useful lives of intangibles assets with a finite life are summarised in note 10. Intangible assets are assessed for impairment annually, irrespective of whether there is any indication of impairment or not. Impairment test Impairment tests typically take into account the most recent management forecast whereafter a reasonable rate of growth is applied based on market industry conditions. Impairment tests are performed using a discounted cash flow model or a relief from royalty method. Discount rates used in the discounted cash flow model are based on weighted average cost of capital, while royalty rates are determined with reference to industry benchmarks. Impairment tests for cash generating units contained in intangible assets: Discount rate Forecast cash flow Hi-Fi Corporation – trademark 17,50% 14 years Connection Group – trademark 17,50% 16 years Connection Group – capitalised supplier relationships 17,00% 2 years Blake – trademark 23,84% 10 years Metonomy – trademark 23,84% 5 years Blake – capitalised customer relationships 33,84% 10 years Blake – information database 23,84% 5 years Share-based payments Refer to note 27 for details of judgements and estimates applicable to the determination of share-based payments. Trade receivables A provision for bad debts held against instalment sales receivables is raised when there is objective evidence that the asset is impaired. Factors taken into account to determine impairment of an asset are the level of arrears, part payment of instalments or missed instalments. Estimated future cash flows, that are discounted at the effective interest rate, are determined utilising past payment history and actual bad debt written off data. JD Group_Financial Statements 2009 155 Notes to the Group annual financial statements Continued 31. 2009 2008 Rm Rm Blake & Associates Holdings (Pty) Ltd (note 31.1) 130 — Maravedi Group (Pty) Ltd (note 31.2) 104 — 234 — Property, plant and equipment 48 — Intangible assets 42 — Trade and other receivables 72 — Bank balances and cash 4 — Interest bearing liabilities (48) — Non-interest bearing liabilities (7) — Deferred taxation (1) — Trade and other payables (20) — Financial liabilities (19) — (5) — Business combinations Details of the fair values of assets acquired for each of the above entities are set out in the notes below. The Group previously held interests in each of these entities as described in note 12. 31.1 Blake & Associates Holdings (Pty) Ltd (Blake) With effect from 1 December 2008 the Group increased its effective interest in Blake from 27,5% to 55%. A further 15% was acquired on 17 March 2009, increasing the Group’s controlling shareholding to 70%. The fair value of assets and liabilities acquired were determined as follows: Taxation Fair value of net assets acquired Minority interest Goodwill Cost of investment Bank balances and cash Cash consideration 66 — (24) — 92 — 134 — (4) 130 — — Carrying value of the assets and liabilities immediately before the business combination: Non-current assets Current assets 59 76 Non-current liabilities (55) Current liabilities (44) 36 The carrying value of the assets and liabilities before the combination equalled the fair value as disclosed except for the intangible assets of R42 million and a deferred taxation liability of R12 million. Intangible assets were fair valued on acquisition and comprise trademarks, customer relationships, an IT database and software, none of which were recorded in the accounting records of Blake, as they were internally generated intangible assets. The deferred taxation liability arises on the fair valuation of the intangible assets. Goodwill arising on acquisition has been allocated between four cash generating units within the Blake operational structure, three of which are in South Africa and one located in Mauritius. Revenue of R275 million and profit after taxation of R17 million have been included in the Group’s current year results. Equity accounted losses included up to the date of acquiring a controlling interest have been disclosed in note 12.1. 156 JD Group_Financial Statements 2009 Financial Statements continued 31. 2009 2008 Rm Rm Property, plant and equipment 13 — Deferred taxation 12 — Trade and other receivables 98 — Interest bearing liabilities (5) — Trade and other payables (27) — Life reserve fund (1) — Taxation (1) — (81) — Business combinations (continued) 31.2 Maravedi Group (Pty) Ltd (Maravedi) With effect from 10 December 2008 the Group increased its effective interest in Maravedi from 42,7% to 90,5%. The fair value of assets and liabilities acquired were determined as follows: Bank overdraft Fair value of net assets acquired 8 — Minority interest (1) — Goodwill 16 — Cost of investment 23 — Bank balances and cash 81 — 104 — Non-current assets 25 — Current assets 98 — Non-current liabilities (5) — (110) — Cash consideration Carrying value of the assets and liabilities immediately before the business combination: Current liabilities 8 — The carrying value of the assets and liabilities before the combination equalled the fair value as disclosed. Revenue of R125 million and a loss after taxation of R12 million have been included in the Group’s current year results. Equity accounted losses up to the date of acquiring a controlling interest have been disclosed in note 12.2. JD Group_Financial Statements 2009 157 Notes to the Group annual financial statements Continued 32. New accounting pronouncements At the date of approval of these financial statements, there are Standards and Interpretations in issue but not yet effective. These include the following Standards and Interpretations: 3 3 3 3 3 3 3 3 3 3 3 3 IFRS 2 – Share-based payments IFRS 3 – Business Combinations IFRS 8 – Operating segments Amendment to IAS 1 – Presentation of financial statements IAS 23 – Borrowing Costs IAS 27 – Consolidated and Separate Financial Statements IAS 28 – Investments in Associates IAS 31 – Interests in joint ventures IAS 39 – Financial Instruments: Recognition and Measurement IFRIC 15 – Agreements for the Construction of Real Estate IFRIC 17 – Distributions of Non-cash Assets to Owners IFRIC 18 – Transfers of Assets from Customers On 22 May 2008 the International Accounting Standards Board (IASB) issued its latest Standard titled “Improvements to International Financial Reporting Standards 2008”. The Standard included 35 amendments to various standards. Further amendments to several standards were issued by the IASB between March and June 2009. The Group is in the process of assessing the potential impact, if any, that the adoption of these Standards and Interpretations may have on its future financial performance or disclosures in the annual financial statements. 158 JD Group_Financial Statements 2009 Financial Statements continued Segmental analysis – geographical Neighbouring South Africa countries Europe Total 2009 Revenue Rm 11 591 488 843 12 922 Operating profit Rm 545 43 58 646 Depreciation Rm 148 2 5 155 Total assets Rm 8 367 314 245 8 926 Total current liabilities Rm 2 542 100 123 2 765 Capital expenditure Rm 203 4 11 218 Operating margin Total sale of merchandise Share of Group sale of merchandise Credit sales Percentage of total % 4,7 8,8 6,9 5,0 Rm 8 028 400 816 9 244 % 86,9 4,3 8,8 Rm 3 086 99 100,0 3 185 % 38,4 24,7 Rm 4 942 301 816 % 61,6 75,3 100,0 65,5 999 26 69 1 094 11 603 18 769 12 217 11 812 19 885 517 845 21 247 R000 583 944 998 Rm 4 842 117 Revenue Operating profit Depreciation Total assets Total current liabilities Capital expenditure Rm Rm Rm Rm Rm Rm 11 369 687 125 8 091 2 932 202 441 61 2 338 74 2 800 49 5 244 154 6 12 610 797 132 8 673 3 160 210 Operating margin Total sale of merchandise Share of Group sale of merchandise Credit sales Percentage of total Cash sales Percentage of total Number of stores Revenue per store Number of employees Revenue per employee Instalment sale receivables % Rm % Rm % Rm % 6,0 8 123 88,0 2 953 36,3 5 170 63,7 1 006 11 301 17 712 642 4 519 13,8 356 3,4 108 30,3 248 69,7 27 16 333 559 789 117 6,1 796 8,6 6,3 9 275 100,0 3 061 33,0 6 214 67,0 1 095 11 516 18 989 664 4 636 Cash sales Percentage of total Number of stores Revenue per store R000 Number of employees Revenue per employee Instalment sale receivables 34,5 6 059 608 4 959 2008 R000 R000 Rm 796 100,0 62 12 903 718 1 114 JD Group_Financial Statements 2009 159 Segmental analysis – business divisions Traditional Retail Year ended 31 August Financial Services 2009 2008 2009 2008 Revenue Rm 5 203 5 243 2 980 3 073 Operating profit Rm 202 111 351 622 Depreciation Rm 43 50 9 Total assets Rm 1 003 1 056 4 247 4 019 Total current liabilities Rm 1 051 1 096 66 87 Capital expenditure Rm 40 44 15 11,8 Operating margin Total sale of merchandise % 3,9 2,1 Rm 4 473 4 488 Share of Group sale of merchandise Credit sales % 48,4 48,4 Rm 3 185 3 061 Percentage of total Cash sales % 71,2 68,2 Rm 1 288 1 427 % 28,8 31,8 Percentage of total Number of stores Revenue per store R000 Retail square meterage Revenue per square metre Rand Number of employees Revenue per employee R000 20,2 935 953 935 953 5 565 5 502 3 187 3 225 505 843 515 888 56 200 57 300 10 286 10 163 8 037 9 470 4 895 5 100 647 554 609 603 4 638 4 636 Instalment sale receivables Rm Impairment provision Rm 641 617 Bad debts written off Rm 1 044 862 Receivables’ arrears Rm 889 898 % 11,8 12,9 Deposit rate on credit sales Collection rate Average length of the book % 6,0 6,6 Months 16,7 15,2 #Elimination of interdivisional origination fees *Blake and Maravedi became subsidiaries during the current financial year 160 JD Group_Financial Statements 2009 Financial Statements continued Cash Retail International New Business Development 2009 2008 2009 2008 2009 3 976 4 013 843 800 400 218 230 58 49 36 31 5 897 909 515 59 Group 2009 2008 (480)# (519)# (3) (180) (215) 5 24 38 46 155 132 245 244 486 2 048 2 445 8 926 8 673 703 124 154 532 477 1 120 2 765 3 160 48 11 6 17 76 112 218 210 5,5 5,7 6,9 6,1 3 955 3 991 816 796 42,8 43,0 8,8 8,6 2008* Corporate (0,8) 2009 2008 12 922 12 610 646 797 5,0 6,3 9 244 9 275 100,0 100,0 3 185 3 061 34,5 33,0 6 059 6 214 3 955 3 991 816 796 100,0 100,0 100,0 100,0 65,5 67,0 90 80 69 62 1 094 1 095 44 178 50 163 12 217 12 903 11 812 11 516 83 722 77 051 46 757 44 063 692 522 694 302 47 491 52 082 18 029 18 156 18 659 18 162 3 575 3 122 845 718 3 343 21 247 18 989 1 112 1 285 998 1 114 120 608 664 321 4 959 4 636 78 719 617 13 1 057 862 74 963 898 — 11,8 12,9 552 579 5,4 6,0 6,6 18,6 16,8 15,2 JD Group_Financial Statements 2009 161 Share incentive trust The JD Group Employee Share Incentive Scheme 2009 2008 Number of shares Shares available At beginning of year Additional shares made available/(unavailable) to the directors in terms of the scheme Options granted Options forfeited Shares no longer available to the directors due to the phasing out of The JD Group Employee Share Incentive Scheme At end of year 15 990 967 19 291 867 608 000 (1 283 900) (2 202 000) 635 089 (15 032 056) (2 268 000) 251 000 — — 15 990 967 At beginning of year 9 584 033 7 708 133 Options granted 2 202 000 2 268 000 Share options granted Options forfeited (635 089) (251 000) Options exercised (608 000) (141 100) At end of year Number of participants 10 542 944 9 584 033 180 158 Shares available for utilisation At beginning of year Shares acquired in the open market Options exercised At end of year 7 364 892 4 505 992 — 3 000 000 (608 000) (141 100) 6 756 892 7 364 892 Rm Rm Loan by the Company to the trust 410 429 Fair value of shares 290 226 162 JD Group_Financial Statements 2009 Financial Statements continued Salient features of The JD Group Employee Share Incentive Scheme trust deed 1. Purpose The JD Group Employee Share Incentive Scheme, which was approved by the directors on 29 March 1996, amended by special resolution on 31 January 2001 and amended again on 11 August 2003, served as an incentive to current employees (including executive and non-executive directors) of JD Group to render services to the Company by giving them the opportunity to acquire ordinary shares and enabling them to share in the wealth of the Company. This scheme has become redundant and is being phased out. No further options will be issued under this scheme. 2. Option price The price payable by a participant upon the exercise of share options in terms of this scheme, is an amount equal to 90% of the closing price at which shares of the Company are traded at the close of business on the JSE on the trading day immediately preceding the date upon which the board has granted the relevant option. Each share option confers the right on the holder thereof to subscribe for or purchase one share at the option price. 3. Exercise of share options Share options may not be exercised until after a period, calculated from the date of acceptance of the offer, as follows: 3.1 More than two years shall have elapsed, in which event not more than 25%. 3.2 More than three years shall have elapsed, in which event not more than 50% cumulatively. 3.3 More than four years shall have elapsed, in which event not more than 75% cumulatively. 3.4 More than five years shall have elapsed, in which event all of the relevant share options may be exercised, but within seven years, provided that the board may, subject to the lapsing of a share option, permit exercise dates contemplated above to be anticipated or postponed to such other date(s) and to the extent determined by the board. 4. Share options granted Date of grant Price (cents) Number of shares at 31 August 2009 25 May 2000 2 May 2001 30 May 2002 20 February 2003 25 July 2003 10 September 2003 25 February 2004 19 May 2004 24 May 2005 7 June 2005 30 November 2005 7 February 2007 31 July 2007 26 February 2008 19 November 2008 26 February 2009 1 June 2009 2 984 2 720 1 428 1 619 2 342 2 803 3 690 3 510 5 625 5 400 7 250 7 983 6 363 3 721 2 520 2 700 3 380 250 000 200 000 13 750 655 000 45 000 180 000 237 500 1 352 500 283 750 616 000 743 944 964 000 824 000 2 003 000 201 000 1 858 500 115 000 10 542 944 JD Group_Financial Statements 2009 163 Salient features of The JD Group Employee Share Incentive Scheme trust deed Continued 5. Dividends and voting rights Dividends in respect of shares held in terms of the credit sale scheme are payable to the trust and are credited to the participant’s loan account until such time as the shares have been paid for in full by the participant, whereafter the dividends accrue and are paid to the participant. Voting rights in respect of shares held in terms of the credit sale scheme vest with the trustees until such time as the shares have been paid for in full by the participant. 6. Principal terms of loans 6.1 Loans between the Company and the trust: Loans bear interest at rates agreed to between the trustees and the Company from time to time. 6.2 Loans between the trust and participants: Loans bear interest at rates determined by the trustees from time to time. 164 JD Group_Financial Statements 2009 Financial Statements continued Salient features of The JD Group Share Appreciation Rights Scheme (the SAR Scheme) 1. Overview and purpose The SAR Scheme, which was approved by shareholders on 12 August 2009, is a new generation incentive scheme with the overarching goal of creating value to shareholders and financial benefits for participants. The SAR Scheme is structured to optimise JD Group’s interests, as only the appreciation value of the share price is settled. Compared to a normal share option scheme, this reduces the dilutive impact considerably. The SAR Scheme also facilitates the attraction and retention of key talent. 2. Mechanics of the SAR Scheme Participants receive share appreciation rights as opposed to share options. Share appreciation rights are rights to receive shares equal to the value of the difference between the grant price and the exercise price of the instrument. Of critical importance is that the vesting of rights is subject to the achievement of challenging predetermined performance conditions. SARs are granted at market value and against a face value of the average total cost to company (CTC) of an employee, adjusted to make provision for unique and individual retention risk and other circumstances and factors. Certain maximum thresholds of awards apply, namely that no employee, save for those on Patterson job grade F or higher, may receive an allocation in excess of 200% of the employee’s annual CTC. The maximum number of shares that may be allocated to a participant, inclusive of all unvested awards granted to that participant in respect of any and all incentive schemes in operation by the Group, may not exceed 1% of JD Group’s total issued share capital from time to time. When rights are exercised, the Company settles the difference between the then current market price and the grant price. Consequently, participants require no financial assistance to acquire any shares, neither at the moment of grant nor upon exercising of the SAR. Furthermore, participants will not be liable for the payment of tax in respect of the SAR Scheme prior to the realisation of any benefits. Whilst the JD Group Remuneration Committee (RemCom) has been mandated to propose awards and thresholds in respect of executive directors, Exco shall act accordingly in respect of other employees. Eligible participants include executive directors, but exclude non-executive directors. The primary intent is to settle the benefits ensuing from a vested SAR by purchasing shares in the market for delivery to participants. However, the Company retains the right to settle the benefits in any other manner that may be in the best interest of the Company. Circumstances will in each instance dictate the most appropriate mode of settlement. 3. Manager of the SAR Scheme The operation of the SAR Scheme is administered by the RemCom, a subcommittee of the JD Group board (the board). The RemCom, exclusively comprising non-executive directors, has an independent non-executive director as chairman. RemCom manages the SAR Scheme in accordance with the rules of the SAR Scheme and operates under a mandate and directives from the board, which include, amongst others, to make ad hoc and annual grants to participants. RemCom may not change the rules of the SAR Scheme in a way that would abrogate or adversely affect the subsisting rights of a participant, unless it has obtained the written consent of participants who are entitled to acquire 75% of the shares. Material changes of substance to the SAR Scheme rules are subject to shareholders’ approval in general meeting. In terms of its mandated discretion, RemCom has procured the services of Compensation Technologies (Pty) Ltd and JD Group Secretariat to assist with the task of operating and administering the SAR Scheme. The board has a supervisory function and may issue directives and mandates to the RemCom and other forums as it deems appropriate from time to time in terms of the rules of the SAR Scheme. 4. Performance criteria and assessments The performance criteria are set by the RemCom in a forward looking manner, subject to board approval. The terms of the criteria, including historic performance against benchmarks, are disclosed in the annual report. In line with global best practice, the performance conditions are applicable to three, four and five year periods and, whilst stretched, they are both simple to understand and achievable in order to maximise the retention effect and motivational value. Consequently, the board approved headline earnings per share (HEPS) growth, measured against CPI to ensure a real return in excess of inflation, as the basic performance condition. An additional condition for the vesting of rights is the achievement of a minimum growth rate in net asset value (NAV) per share, calculated as if dividends are reinvested over the vesting period. The following performance criteria have been set by the RemCom and approved by the board in respect of SAR Scheme offer number 1: 3 2011 HEPS of 600 cents and a minimum compounded growth in NAV of 11%, or 3 2012 HEPS of 720 cents and a minimum compounded growth in NAV of 12%, or 3 2013 HEPS of 860 cents and a minimum compounded growth in NAV of 13%. The aforementioned HEPS and NAV targets are aligned with the Group’s strategic growth targets. JD Group_Financial Statements 2009 165 Salient features of The JD Group Share Appreciation Rights Scheme (the SAR Scheme) Continued 5. SAR Scheme offer number 1 On 12 August 2009 the shareholders placed 2,5 million shares (1,47% of the issued share capital) under the control of the directors for purposes of the SAR Scheme. The RemCom granted the following SARs to 15 participants, based on the volume weighted average market price of JD Group’s ordinary shares quoted on the JSE Limited as at 20 August 2009: Date of grant 21 August 2009 6. Price (cents) Number of SARs allocated Number of shares available for utilisation 4 171 1 105 000 1 395 000 Vesting and exercise of SARs and other rights The vesting of SARs is subject to the achievement of set performance criteria, which are aligned to the Group’s strategic goals and which are unique for each grant. A vesting period of three years and an expiry date, seven years after the date of grant, apply. At the end of the vesting period i.e. three years after the date of grant, RemCom will assess whether fulfilment of the performance criteria has occurred. Retesting of the performance conditions is allowed on the fourth and fifth anniversary from the date of grant. In the instance that the performance criteria have not been achieved by then, the SARs will not vest and the rights will lapse and be of no effect. No purchase price is payable by a participant following the vesting and exercise of a SAR. The appreciation value of the share price is settled by the Company i.e. the difference between the then current market price and the grant price is settled. Vested SARs that have been both exercised and released from the SAR Scheme shall rank pari passu in all respects with existing JD Group ordinary shares in issue. From the release date onwards, the beneficial owner of such shares will qualify for dividends from the Company and will have full voting rights in respect of JD Group’s ordinary shares. Shares set aside for purposes of the SAR Scheme may not be voted or be taken account of at general meetings for resolution approval purposes or for purposes of determining categorisations as set out in the JSE Listings Requirements. 7. Principal terms of loans 7.1 Loans between the Company and participating companies Loans between the Company and participating companies will bear interest at rates as agreed upon between the Company and the participating companies from time to time. 7.2 Loans between the Company and participants There are no loans between the Company and participants of the SAR Scheme. 166 JD Group_Financial Statements 2009 Financial Statements continued JD Group Limited – Company financial statements The Company operates as an investment holding company only. All trading and banking is conducted through its wholly owned subsidiaries. Consequently, no cash flow statement is presented. The statement of changes in equity has not been prepared as the movement is evident from the Company income statement and Group statement of changes in equity. 2009 2008 Rm Rm Dividend received from JDG Trading (Pty) Ltd 11 30 Interest (paid)/received (1) Notes Income statement Impairment provision released/(raised) – loan to share incentive trust 1 1 83 (203) Management fees received 3 — Other operating expenses (3) (5) Profit/(loss) before taxation 93 (177) 6 23 87 (200) Taxation – secondary taxation on companies Profit/(loss) attributable to shareholders Balance sheet Assets Investment in JDG Trading (Pty) Ltd – shares at cost Loan to JDG Trading (Pty) Ltd 2 Loans to other Group companies Interest in subsidiary company – JDG Trading (Pty) Ltd Loan to share incentive trust Bank balances Total assets 1 091 1 091 1 003 1 052 1 — 2 095 2 143 276 212 3 3 2 374 2 358 1 779 1 779 524 507 Equity and liabilities Share capital and premium 3 Retained income Opening balance Profit/(loss) attributable to shareholders Distribution to shareholders Shareholders for dividend Other liabilities Total equity and liabilities 3 507 971 87 (200) (70) (264) 70 70 2 373 2 356 1 2 2 374 2 358 Notes 1. Due to current market conditions, the underlying fair value of the shares held by the share incentive trust amounted to R120 million (2008: R203 million) less than the carrying value of the loan to the trust at 31 August 2009. 2. The loan to JDG Trading (Pty) Ltd is interest free with no fixed date of repayment. 3. Refer to the Group statement of changes in equity on page 126. 4. The Company has issued guarantees and/or sureties as to the providers of finance to its direct subsidiary, JDG Trading (Pty) Ltd, for repayment of bank borrowings (disclosed in note 19) for the amount of R968 million (2008: R524 million). JD Group_Financial Statements 2009 167 Subsidiaries Percentage interest held Country of 2009 2008 incorporation % % South Africa 100 100 Courts Megastore (Pty) Ltd* South Africa 100 100 Connection Group Holdings (Pty) Ltd* South Africa 100 100 JD Group Asset Financing (Pty) Ltd† South Africa 100 100 JD Group International (Pty) Ltd‡ South Africa 100 100 JDG Investment Holding Company (Pty) Ltd‡ South Africa 100 100 JDG Micro Insurance Ltd@ South Africa 100 100 JDG Micro Life Ltd@ South Africa 100 100 Profurn Ltd‡ South Africa 100 100 Protea Furnishers S.A. (Pty) Ltd* South Africa 100 100 Supreme Furnishers (Pty) Ltd‡ South Africa 100 100 Blake & Associates Holdings (Pty) Ltd! South Africa 70 27,5 42,7 Notes Direct subsidiary JDG Trading (Pty) Ltd* Indirect subsidiaries Maravedi Group (Pty) Ltd& South Africa 90,5 The Netherlands 100 100 Poland 100 100 Aazad Electrical Construction (Pty) Ltd* Botswana 100 100 Barnetts Furnitures (Botswana) (Pty) Ltd* Botswana 100 100 Hi Fi & Electric Warehouse (Pty) Ltd* Botswana 100 100 JD Group (Botswana) (Pty) Ltd* Botswana 100 100 JD Group (Lesotho) (Pty) Ltd* Lesotho 100 100 Supreme Furnishers (Lesotho) (Pty) Ltd* Lesotho 100 100 Mozambique 100 100 JD Financial Services (Pty) Ltd Namibia 100 JD Group (Namibia) (Pty) Ltd* Namibia 100 100 Protea Furnishers (Namibia) (Pty) Ltd* Namibia 100 100 Supreme Furnishers (Namibia) (Pty) Ltd* Namibia 100 100 Barnetts (Swaziland) (Pty) Ltd* Swaziland 100 100 JD Group (Swaziland) (Pty) Ltd* Swaziland 100 100 JD Group Europe B.V.ø Abra S.A.* Profurn (Mocambique) Limitada* Non-consolidated subsidiaries Finserve Mauritius Ltd 4 Mauritius 100 100 Prosure Insurance Ltd 4 Mauritius 100 100 Notes 1. All the above are unlisted companies. 2. Activities of subsidiaries * Retailers of household furniture, appliances and home entertainment products. Asset financing company. ‡ Investment holding company. @ Insurance companies. ! Contact centre services company. & Microlending company. ø European investment holding company. † 3. A list of dormant and name protection companies is available for inspection by members at the registered office of the Company. 4. The winding up and deregistration of these non-trading companies was delayed until resolution of outstanding taxation matters. 168 JD Group_Financial Statements 2009 Financial Statements continued Issued share capital 2009 Shares 2008 Currency* Currency* 655 660 655 660 1 000 1 000 1 753 041 1 753 041 200 200 11 11 100 100 20 000 000 70 25 000 000 70 543 565 543 565 30 000 30 000 224 224 1 001 1 001 1 050 1 050 18 151# 18 151# 44 090 820 44 090 820 100 100 10 10 100 100 100 100 100 100 1 000 1 000 842 500 842 500 Direct interest of holding company Indebtedness 2009 2008 2009 2008 Rm Rm Rm Rm 1 091 1 091 1 003 1 052 100 100 100 1 1 1 1 200 200 2 2 1 1 100 000 100 000 *Reflected in local currency (Mauritius in US dollars). # Reflected in euro. JD Group_Financial Statements 2009 169 Annexure A – Insurance businesses 2009 2008 Rm Rm Provision for unearned premiums 7 — Provision for outstanding claims, including IBNR 4 — 11 — Provision for unearned premiums 6 — Provision for outstanding claims, including IBNR 2 — 8 — 19 — Cash on call 45 — Cash at bank 19 — 64 — Gross premiums written 50 — Provision for unearned premiums (7) — Earned premiums 43 — Gross premiums written 57 — Provision for unearned premiums (6) — Earned premiums 51 — Total premium income 94 — 1. Liabilities under insurance contracts 1.1 Short term operation 1.2 Long term operation Total liabilities It is expected that all insurance contract liabilities will be settled within 12 months from year end. The Group believes that the liabilities for claims reported in the balance sheet is adequate. However, it recognises that the process of estimation is based upon certain variables and assumptions which could differ when the claims arise. The above liabilities are included in “Trade and other payables” in the Group’s balance sheet. 2. Financial assets Neither the short term nor the long term insurance business had any investments other than cash and cash equivalents at year end. The following balances were included in the Group’s bank balances and cash: 3. Revenue Premium income is included in the Group’s “Financial services” revenue category and comprised the following: 3.1 Short term operation 3.2 Long term operation 170 JD Group_Financial Statements 2009 Financial Statements continued 4. Insurance risk management Risk management objectives and policies for mitigating risk The primary insurance activity carried out by the insurance operation assumes the risk of loss from persons that are directly subject to the risk. The insured risks are directly associated with furniture and equipment acquired by the policyholder on credit terms from furniture retailers within the JD Group. The theory of probability is applied to the pricing and provisioning for the portfolio of insurance contracts. The principal risk to the operation is pricing for the relevant insurance contracts written. Pricing risk is considered to be low due to the low sums insured and the short duration of the indemnity period. All contracts are renewable monthly. The operation manages its insurance risk through underwriting limits, approval procedures for transactions and by reviewing its pricing methodology regularly. The credit risk is low due to the credit worthiness of the policyholder being assessed at point of sale by the furniture retailer. Underwriting strategy The operation’s underwriting strategy is to ensure a balanced portfolio and is based on a large portfolio of similar risks over a large geographical area. This reduces the variability of the outcome. Terms and conditions of insurance contracts The short term operation currently offers a single product with two different indemnity options. The insurance contract protects the policyholder against physical loss or damage of the insured movable asset. The long term operation offers a single product with two different indemnity options. The insurance contract protects the policyholder against the financial obligations from the credit sale agreement in the event of death, disability or retrenchment. Claims development The operation is liable for all insured events that occurred during the term of the contract, even if the loss is discovered after the end of the contract term, subject to predetermined time scales dependent on the nature of the insurance contract. The operation is therefore exposed to the risk that claims reserves will not be adequate to fund historic claims (runoff risk). As it is the businesses’ first year of operation, the runoff risk is minimal. The operation’s insurance contracts are classified as ‘short tailed’, meaning that any claim is settled within a year after the loss date. 5. Financial risk management Transactions in financial instruments may result in the operation assuming financial risks. These include market risk, interest rate risk, credit risk and liquidity risk. Each of these financial risks is described below, together with a summary of the ways in which the operation manages these risks. Market risk Market risk is the risk that changes in market prices, such as foreign exchange rates, interest rates and equity prices, will affect the operation’s income or the value of its holdings of financial instruments. The objective of market risk management is to manage and control market risk exposures within acceptable parameters, while optimising the return. The operation has no significant market risk exposure due to the nature and duration of its financial instruments. The operation does not transact in foreign currency. Credit risk Credit risk is the risk that a counterparty will be unable to pay amounts in full when due. The operation structures the levels of credit risk it accepts by placing limits on its exposure to a single counterparty, or groups of counterparties. Such risks are subject to an annual or more frequent review. The major concentration of credit risk arises from the operation’s cash balances. Reputable financial institutions are used for investing and cash handling purposes. Cash balances are placed with five reputable banking institutions. Liquidity risk The operation is exposed to daily calls on its available cash resources mainly from claims arising. Liquidity risk is the risk that cash may not be available to pay obligations when due at a reasonable cost. Currently all cash and cash equivalents are available on call. JD Group_Financial Statements 2009 171 Annexure A – Insurance businesses Continued 5. Financial risk management (continued) Capital management The operation manages its capital base to achieve a prudent balance between maintaining capital ratios to support business growth and confidence, and providing competitive returns to shareholders. The capital management process ensures that the operation maintains sufficient capital levels for legal and regulatory compliance purposes. The operation ensures that its actions do not compromise sound governance and appropriate business practices and it eliminates any negative effect on payment capacity, liquidity or profitability. Long term operation The capital adequacy requirement is determined according to generally accepted actuarial principles in terms of the guidelines issued by the Actuarial Society of South Africa. It is an estimate of the minimum capital that will be required to provide for future experience that is more adverse than that assumed in the calculation of policyholder liabilities. As at 31 August 2009, the operation’s capital adequacy requirement is R10 million and the ratio of excess assets to capital adequacy requirements is 4.1 times. Short term operation The operation submits quarterly and annual returns to the Financial Services Board in terms of the Short-term Insurance Act, 1998. The company is required at all times to maintain a statutory surplus asset ratio as defined in the Short-term Insurance Act. 6. Judgements and estimates Claims made under insurance contracts The operation’s estimates for reported and unreported losses and establishing resulting provisions are continually reviewed and updated, and adjustments resulting from this review are reflected in income. The process relies upon the basic assumption that past experience, adjusted for the effect of current developments and likely trends, is an appropriate basis for predicting future events. Process used to determine the assumptions The process used to determine the assumptions is intended to result in estimates of the most likely or expected outcome. The sources of data used as input for the assumptions are internal, using detailed studies that are carried out annually. The assumptions are checked to ensure that they are consistent with observable market prices or other published information. The nature of the business makes it easy to predict with certainty the likely outcome of claims and the ultimate cost of notified claims. Each notified claim is assessed on a separate, case by case basis with due regard to the claim circumstances, information available from loss adjusters and historical evidence of the size of similar claims. Case estimates are reviewed regularly and are updated as and when new information arises. The provisions are based on information currently available. However, the ultimate liabilities may vary as a result of subsequent developments. 172 JD Group_Financial Statements 2009 Analysis of shareholders Geographical location of shareholders South Africa United States of America United Kingdom Luxembourg Denmark Other Size of holding 1 – 1 000 1 001 – 10 000 10 001 – 100 000 100 001 – 1 000 000 Over 1 000 000 Category of shareholders Banks Brokers Insurance companies Investment companies Mutual funds Other companies and corporate bodies Other managed funds Pension funds Private investors Share incentive scheme Non-public shareholders (included above) Directors Share incentive scheme Registration Materialised Dematerialised To the best of the Company’s knowledge: Beneficial shareholders with a holding of 3% or more Government Employees Pension Fund Liberty Life Assurance of Africa Ltd Public Investment Corporation Old Mutual Life Assurance Company SA JD Group Limited Share Incentive Trust Sanlam Fund managers with a holding of 5% or more Old Mutual Investment Group (South Africa) (Pty) Ltd STANLIB Asset Management Ltd Sanlam Investment Management (Pty) Ltd Investec Asset Management (Pty) Ltd Public Investment Corporation Number of shareholders % of total Number of shares % of total 3 754 57 52 8 3 38 95,9 1,5 1,3 0,2 0,1 1,0 118 817 549 35 675 180 10 346 979 2 260 335 1 258 692 2 141 265 69,7 20,9 6,1 1,3 0,7 1,3 3 912 100,0 170 500 000 100,0 2 681 724 313 159 35 68,5 18,5 8,0 4,1 0,9 829 352 2 275 472 11 855 121 46 955 899 108 584 156 0,5 1,3 7,0 27,5 63,7 3 912 100,0 170 500 000 100,0 93 34 37 41 207 209 428 200 2 662 1 2,4 0,9 1,0 1,0 5,3 5,3 10,9 5,1 68,1 — 44 858 804 5 937 513 22 591 914 21 576 034 34 930 850 876 675 4 464 268 26 214 129 2 292 921 6 756 892 26,3 3,5 13,3 12,7 20,5 0,5 2,6 15,4 1,3 3,9 3 912 100,0 170 500 000 100,0 4 1 0,1 — 285 856 6 756 892 0,2 3,9 5 0,1 7 042 748 4,1 319 3 593 8,1 91,9 87 721 170 412 279 0,1 99,9 3 912 100,0 170 500 000 100,0 % held 11 519 751 9 994 101 9 345 057 8 099 410 6 756 892 5 761 047 6,8 5,9 5,5 4,7 3,9 3,4 51 476 258 30,2 15 055 503 14 215 055 13 344 969 11 551 876 11 223 051 8,8 8,3 7,8 6,8 6,6 65 390 454 38,3 JD Group_Annual Report 2009 173 Notice of annual general meeting JD GROUP LIMITED 2.1 Based on the fact that the retiring directors have (Registration number 1981/009108/06) made themselves available for re-election, it is (Incorporated in the Republic of South Africa) proposed that members re-elect the following JSE code: JDG ISIN code: ZAE000030771 directors who, in terms of the articles, are required to (“the Company”) retire by rotation at the AGM: 2.1.1 KR Chauke; Notice is hereby given that the annual general meeting (AGM) of the Company’s shareholders will be held in the David Sussman Auditorium, Ground Floor, JD House, 27 Stiemens Street, Braamfontein, Johannesburg on Wednesday, 3 February 2010 at 08:00 to conduct the following business: 2.1.2 IS Levy; 2.1.3 M Lock; and 2.1.4 MJ Shaw. 2.2 No casual vacancies were filled by the board since the last AGM and consequently members need not 1. Ordinary resolution number 1 – adoption of the annual financial statements and sanctioning of dividend confirm any appointments. An abbreviated curriculum vitae of each of the directors is set out on pages 14 and 15 of this annual report. To receive, consider and adopt the consolidated annual financial statements of JD Group Limited and its 3. Ordinary resolution number 3 – renewal of the subsidiaries (“the Group”) and of the Company for the authority to place the Company’s unissued financial year ended 31 August 2009, including the shares under the control of the directors directors’ report and the report of the independent auditors therein, as well as sanctioning of the following dividend for the year: 3 Dividend number 51 of 41 cents per share, paid on 14 December 2009. With the implementation of the Share Appreciation Rights (SAR) Scheme on 12 August 2009, an undertaking was given by management, which was approved by the members, that not more than 5% of the Company’s unissued capital would be placed under the control of the directors and that such shares will be utilised solely for 2. Ordinary resolution number 2 – re-election of are requested to consider and, if deemed fit, to renew To elect directors of the Company in terms of prevailing and pass with or without modification, the following legislation and the Company’s articles of association (“the ordinary resolution in order to provide the directors of the articles”) as follows: Company with flexibility to issue the unissued ordinary 3 In accordance with the articles, at least one third of the directors shall retire, being those longest in office since 174 purposes of the SAR Scheme. Consequently, shareholders directors shares of the Company for purposes of the SAR Scheme as and when suitable situations arise: their last rotation at the date of the annual general “Resolved that 2 000 000 (two million) of the Company’s meeting. Such directors may offer themselves for authorised but unissued ordinary shares, equivalent to re-election. 1,17% of the Company’s current issued capital, be placed 3 In accordance with the articles, all director appointments under the control of the directors, who are hereby made by the board since the previous annual general authorised, subject to the requirements of the Company’s meeting require confirmation by shareholders. articles, the Companies Act, No 61 of 1973, as amended 3 In accordance with legislation, all appointments of (“the Companies Act”), the Listings Requirements of the directors shall be effected by individual stand alone JSE Limited (“the JSE Listings Requirements”), to allot and resolutions, unless the members at the meeting issue such ordinary shares on any such terms and unanimously resolve otherwise. conditions as they deem fit in the best interest of the JD Group_Annual Report 2009 Company. This authority shall remain in force until the 3 for each risk management committee meeting chaired – R25 000 next annual general meeting of the Company as a general authority in terms of section 221(2) of the Companies 3 of the remuneration committee, per annum Act.” – R25 000 The directors may apply this mandate in respect of the 3 of the nominations committee, per annum – R25 000 SAR Scheme only. 3 of the JD Group Defined Benefit Pension 4. Ordinary resolution number 4 – appointment of Fund – nil.” auditors and auditors’ remuneration 4.1 To reappoint Deloitte & Touche as independent 6. Special resolution number 1 – authority to auditors of the Company for the ensuing period repurchase shares terminating on the conclusion of the next AGM of the As special business, to consider and, if deemed fit, to Company and further to appoint Mr X Botha as the pass with or without modification, the following special individual and designated auditor who will undertake resolution: the audit of the Company. “Resolved that the Company and/or a subsidiary of the 4.2 To authorise the directors of the Company to fix and Company, be and is hereby authorised by way of a pay the auditors’ remuneration for the past year. general authority in terms of sections 85 to 89 of the Companies Act, to acquire securities issued by the 5. Ordinary resolution number 5 – non-executive Company, upon such terms and conditions and in such directors’ remuneration amounts as the directors of the Company may from time 5.1 To consider and approve, with or without modification, to time determine, subject to the requirements of the payment of the below-mentioned non-executive Company’s articles, the Companies Act and the JSE directors’ remuneration for the forthcoming year. The Listings Requirements, provided that: board fees show an increase of 4,2% compared to 6.1 the Company and its subsidiaries are authorised by the 2008/9 figure. The remuneration for the various their articles of association to repurchase such committee chairmen reflects a substantial percentage securities; increase, however, this should be viewed against the significantly more onerous obligations that these committees will face from a legal, compliance and governance perspective into the future. “Resolved to pay the following non-executive 6.2 the repurchase of securities are effected through the order book operated by the JSE trading system and be done without any prior understanding or arrangement between the Company and the counterparty; directors’ fees for the financial year commencing on 1 September 2009: 6.3 the Company and its subsidiaries are authorised by their members via a special resolution taken at a 5.1.1 As director: 3 for each board meeting attended – R62 500 5.1.2 As chairman: 3 for each audit committee meeting chaired – R30 000 general meeting, to make such general repurchases of the Company’s securities; 6.4 such authorisation shall be valid only until the next AGM of the Company or for 15 months from the date of this special resolution, whichever is the earlier date; JD Group_Annual Report 2009 175 Notice of annual general meeting Continued 6.5 an announcement be made in accordance with the 6.10 the repurchase of securities may not be made at a requirements of the JSE when the Company and/or its price greater than 10% above the weighted average subsidiaries have cumulatively repurchased 3% of the traded price of the market value of the securities as initial number of securities of a class of securities in determined over the five business days immediately issue at the date that this general authority is granted preceding the date on which the transaction is (“the initial number”) and for each 3% in aggregate of effected; and the initial number of securities of that class of securities acquired thereafter; 6.6 at any one time the Company and/or its subsidiaries may only appoint one agent to effect any repurchase of the Company’s securities on behalf of the Company; 6.7 the repurchase of securities by the Company and/or its subsidiaries shall not take place during a prohibited period, unless the Company has in place a repurchase programme where the dates and quantities of securities to be traded during the period are fixed, i.e. not subject to variation, and full details of the programme have been disclosed in an announcement over SENS prior to the commencement of the prohibited period; 6.8 after the repurchase, the Company would still be in compliance with the shareholders’ spread requirements as laid down by the JSE; 6.9 the repurchase of securities shall not, in the aggregate, 6.11 the Company’s sponsor shall, prior to the Company and/or its subsidiaries entering into the market to acquire such securities, provide the JSE with a written working capital statement as laid down by the JSE.” If and when appropriate opportunities arise, the directors will utilise this authority to effectively return excess capital to shareholders. The reason for this special resolution is to grant the Company and its subsidiaries a general authority to repurchase the Company’s securities by way of open market transactions on the JSE, subject to the requirements of the Company’s articles, the Companies Act and the JSE Listings Requirements. The effect of this special resolution would be that the Company and its subsidiaries will have been authorised generally to repurchase the Company’s securities on the open market, subject to the requirements of the Company’s in any one financial year, and calculated as at the articles, the date this authority is given, exceed 20% (equating to Requirements. Companies Act and the JSE Listings 34 100 000 ordinary securities) of the Company’s issued securities of that class and, where the Company’s Disclosures required in terms of the Listings issued securities are repurchased by its subsidiaries, Requirements of the JSE Limited it shall not exceed a maximum of 10% (equating to 17 050 000 ordinary securities) in aggregate of the Company’s issued securities of that class; In terms of the JSE Listings Requirements, the following disclosures are required with reference to any repurchase of the Company’s securities as set out in the special resolution above. 176 JD Group_Annual Report 2009 Working capital statement The directors, having considered the effects of the repurchase of the maximum number of ordinary securities in terms of the aforementioned general authority, confirm that for a period of 12 months after the date on which this authority is given, inside back cover of this annual report, are not aware of any legal or arbitration proceedings, pending or threatened, against the Group which may have or have had, in the 12 months preceding the date of this notice of the AGM, a material effect on the Group’s financial position. that: 3 the Company and the Group will be able, in the ordinary course of business, to pay its debts; 3 the consolidated assets of the Company and the Group, fairly valued in accordance with International Financial Reporting Standards as used in the latest audited annual financial statements of the Group, will be in excess of the consolidated liabilities of the Company and the Group; 3 the ordinary share capital and reserves of the Company and the Group will be adequate for ordinary business purposes; 3 the working capital resources of the Company and the Directors’ responsibility statement The directors, whose names are given on the inside back cover of this annual report, collectively and individually, accept full responsibility for the accuracy of the information pertaining to the above special resolution and certify that to the best of their knowledge and belief there are no facts that have been omitted which would make any statement false or misleading and that all reasonable enquiries to ascertain such facts have been made and that the above special resolution contains all information required. Material changes Group will be adequate for ordinary business purposes; and 3 the Company may not enter the market to proceed with any repurchase of securities until the Company’s sponsor, PSG Capital (Pty) Ltd, has confirmed in writing to the JSE the adequacy of the Company’s working capital for the purposes of undertaking a repurchase of securities. Other than the facts and developments reported on in this annual report, there have been no material changes in the affairs, financial or trading position of the Company or the Group since the signature date of this annual report and the posting date thereof. Further disclosures At the date of this notice, having regard to the financial position of the Company, the directors are of the opinion that the Company would be able to fulfil the above requirements even if the maximum number of permitted repurchases The following further disclosures required in terms of the JSE Listings Requirements are contained in this annual report, which forms part of this notice: would take place and the maximum general payments have 3 Directors and management (refer to pages 14 to 17) been made. 3 Major shareholders of the Company (refer to page 173) 3 Directors’ interests in the Company’s securities (refer to Litigation statement Other than disclosed or accounted for in this annual report, pages 99 and 108) 3 Share capital of the Company (refer to page 137) the directors of the Company, whose names are given on the JD Group_Annual Report 2009 177 Notice of annual general meeting Continued Voting and attendance Proxies Certificated shareholders For the convenience of shareholders, a form of proxy is Shareholders wishing to attend the annual general meeting have to confirm beforehand with the transfer secretaries of the Company that their shares are in fact registered in their name. Should this not be the case and the shares are registered in another name, or in the name of a nominee, it is incumbent on shareholders attending the meeting to make the necessary arrangements with that party to be able to attend and vote at the meeting. A shareholder entitled to attend and vote at the annual general meeting of the Company is entitled to appoint a proxy or proxies to attend, enclosed herewith. The form of proxy must only be completed by shareholders who are holding shares in certificated form or who are recorded on the electronic subregister in “own name” dematerialised form. The instrument appointing a proxy and the authority (if any) under which it is signed, must reach the transfer secretaries of the Company (Computershare Investor Services (Pty) Ltd) at the address specified on the inside back cover, by no later than at 08:00 on Monday, 1 February 2010. By order of the board speak, and on a poll, vote in his/her stead. A proxy need not to be a shareholder of the Company. Uncertificated shareholders Beneficial owners of dematerialised shares who wish to attend the annual general meeting of the Company have to request their Central Securities Depository Participant (CSDP) or broker to provide them with a letter of representation, JMWR Pieterse_Company secretary or they must provide the CSDP or broker with their voting instructions in terms of the relevant custody agreement entered into between them and the CSDP or broker. Voting On a show of hands, every member of the Company present in person and entitled to vote, or any member represented by proxy, shall have one vote only. On a poll, every ordinary shareholder entitled to vote shall have one vote in respect of each share held. As a general rule, the Company effects all voting by means of a poll. 178 JD Group_Annual Report 2009 13 November 2009 Form of proxy JD GROUP LIMITED (Registration number 1981/009108/06) (Incorporated in the Republic of South Africa) JSE code: JDG ISIN code: ZAE000030771 (“the Company”) TO BE COMPLETED BY CERTIFICATED SHAREHOLDERS AND DEMATERIALISED SHAREHOLDERS WITH OWN NAME REGISTRATION ONLY I/We (Name in block letters) of (Address in block letters) being the holder(s) of shares in JD Group Limited and entitled to vote, hereby appoint 1. or failing him/her 2. or failing him/her 3. the chairman of the annual general meeting as my/our proxy to speak and vote for me/us at the annual general meeting, to be held at 08:00 on Wednesday, 3 February 2010, in the David Sussman Auditorium, Ground Floor, JD House, 27 Stiemens Street, Braamfontein, Johannesburg and at any adjournment thereof, as follows: Number of JD Group ordinary shares Resolution In Favour Against Abstain Number 1: Adoption of annual financial statements, inclusive of sanctioning of a dividend Number 2: Re-election of retiring directors Number 2.1 KR Chauke Number 2.2 IS Levy Number 2.3 M Lock Number 2.4 MJ Shaw Number 3: Authority to place a maximum of two million unissued shares under the control of the directors Number 4: Auditors’ appointment and remuneration Number 4.1 Reappointment of Deloitte & Touche as auditing firm and X Botha as the individual auditor Number 4.2 Approval of auditors’ remuneration Number 5: Approval of non-executive directors’ fees for the forthcoming year Number 6: Special resolution – authority to repurchase shares Signed at on 2009/2010 Date 2009/2010 Full name(s) Signature(s) Assisted by (guardian*) *If signing in a representative capacity, see note 12 on page 180. Please read the instructions on the reverse side of this form of proxy. JD Group_Annual Report 2009 179 Notes and instructions to the form of proxy 1. This form of proxy is to be completed only by those shareholders who either still hold shares in a certificated form, or whose shares are recorded in their own name in electronic form in the subregister (“eligible shareholders”). 2. Eligible shareholders are entitled to attend, speak and vote at the annual general meeting (“AGM”) of the Company or to appoint a proxy to attend, speak and vote in their stead and such proxy need not be a shareholder of the Company. The completion and lodging of this form of proxy does not preclude the eligible shareholder from attending the AGM and speaking and voting in person to the exclusion of any appointed proxy. 3. Eligible shareholders who are unable to attend the AGM, but wish to be represented at the AGM, should complete and timeously return the form of proxy to the transfer secretaries, Computershare Investor Services (Proprietary) Limited. 4. If you are the holder of dematerialised shares, but not the holder of dematerialised shares in your own name, you must timeously inform your Central Securities Depository Participant (“CSDP”) or your stockbroker of your voting instructions for the AGM in terms of the custody agreement between you and the CSDP or the stockbroker (in such an instance you must NOT return this form of proxy to the transfer secretaries). However, if you wish to attend the AGM in person, you must timeously request your CSDP or stockbroker to provide you with the necessary authority to do so and to enable you to take part in the AGM proceedings. 5. It is incumbent on all shareholders who wish to attend the AGM to verify with the transfer secretaries that their shares are in fact registered in their name or to ensure that the necessary arrangements have been made with their CSDP or stockbroker to enable them to attend and to take part in the AGM proceedings. 6. If two or more proxies attend the AGM, then that person whose name appears first on the form of proxy and whose name is not deleted, shall be regarded as the validly appointed proxy to the exclusion of the person(s) whose name(s) follow. 7. Where there are joint holders of shares, any one holder may sign the form of proxy and the vote of the shareholder whose name appears first in the Company’s share register and who tendered a vote, whether in person or by proxy, will be accepted to the exclusion of the votes of the other joint shareholder(s). 8. Shareholders may insert the name of a proxy or the names of two alternative proxies in the spaces provided on the form of proxy, with or without deleting the words “the chairman of the annual general meeting”. Any alterations (other than a deletion of alternatives) or corrections to this form of proxy, must be individually initialled by the signatory, failing which the alterations or corrections will have no effect for purposes of the AGM, subject to the chairman’s sole discretion. 9. On a poll, a shareholder is entitled to one vote for each share held. On a show of hands, shareholders present or their proxies, shall have one vote only 10. Voting for each of the resolutions must be effected by filling in the number of votes (one per ordinary share) under the headings “In Favour”, “Against” or “Abstain” on the form of proxy. If no instructions are filled in on the form of proxy, the appointed proxy, or the chairman of the AGM if he is the authorised proxy, shall be authorised to vote in favour of, against or abstain from voting as they deem fit. 11. Shareholders or their proxies are entitled, but not obliged, to vote in respect of all the ordinary shares held by the shareholder. However, the total number of votes for or against the resolutions and in respect of which any abstention is recorded, may not exceed the total number of shares held by the shareholder. 12. Minors must be assisted by their parent or guardian unless the relevant documents establishing their legal capacity are produced or have been registered by the transfer secretaries. Documentary evidence establishing the authority of a person signing this form in a representative or other legal capacity must be attached to this form of proxy unless previously recorded by the transfer secretaries or waived by the chairman of the AGM. 13. The chairman of the AGM, in his sole discretion, may accept or reject any form of proxy which is completed and/or received other than in accordance with these notes, provided that he shall not accept a proxy unless he is satisfied as to the manner in which a shareholder wishes to vote. 14. The results of the voting in respect of the resolutions set out in the notice of the AGM will be published on SENS as soon as practically possible after conclusion of the AGM. 15. Shareholders must ensure that their forms of proxy or their letters of authority from their CSDP or stockbrokers are timeously furnished to the transfer secretaries, Computershare Investor Services (Proprietary) Limited. In order to be effective, forms of proxy and letters of authority must reach the transfer secretaries by no later than at 8:00 on Monday, 1 February 2010 at the address specified on the next page. 16. Enquiries by shareholders with regard to the AGM or any of the above matters, may be directed to the Company Secretary, Johann Pieterse, on (+27) 11 408 0220 or to johannp@jdg.co.za. 180 JD Group_Annual Report 2009 Administration JD Group Limited ADR depository (“JD” or “the Group”) File number 82-4401 Registration number: 1981/009108/06 The Bank of New York Mellon Company, Inc. JSE code: JDG One Wall Street, New York, NY 10286, ISIN code: ZAE000030771 United States of America Telephone: +1 212 495 1284 Executive directors Facsimile: +1 212 635 1121 ID Sussman (executive chairman) AG Kirk (chief executive officer) Sponsor KR Chauke, Dr HP Greeff, ID Thompson, G Völkel PSG Capital (Proprietary) Limited Building No 8, Woodmead Estate, Non-executive director 1 Woodmead Drive, Woodmead, Johannesburg, 2191 IS Levy Telephone: +27 11 797 8400 Independent non-executive directors Facsimile: +27 11 802 3689 VP Khanyile, ME King, Dr D Konar, M Lock, MJ Shaw, Independent auditors GZ Steffens Deloitte & Touche 221 Waterkloof Road Company secretary Waterkloof JMWR Pieterse Pretoria Registered office 0181 11th Floor, JD House, Attorneys 27 Stiemens Street, Feinsteins (Levy, Feinsteins & Associates Incorporated) Braamfontein, Johannesburg, 2001 10th Floor, JD House, (PO Box 4208, Johannesburg, 2000) 27 Stiemens Street, Telephone: +27 11 408 0408 Braamfontein, Johannesburg, 2001 Facsimile: +27 11 408 0604 Telephone: +27 11 712 0700 E-mail: info@jdg.co.za Facsimile: +27 11 712 0712 Transfer secretaries E-mail: mail@feinsteins.co.za Computershare Investor Services (Proprietary) Limited 70 Marshall Street, Marshalltown, 2107 (PO Box 61051, Marshalltown, 2107) Telephone: +27 11 370 5000 Facsimile: +27 11 688 5238 (for proxies only) E-mail: proxy@computershare.co.za Shareholders’ diary for 2010 Annual general meeting 3 February Interim dividend declaration Mid May Announcement of interim results Mid May Payment date of interim dividend Mid June Final dividend declaration Mid November Announcement of annual results and publication of annual financial statements Mid November Financial year end 31 August Publication of annual report 30 November Payment date of final dividend Mid December The front section of this document is printed on Magno Matt paper. This paper uses only wood from sustainable forests, is manufactured from TCF (Totally Chlorine Free) pulp and is acid free. The financial section of this document is printed on Cartridge 120 gsm. A minimum of 30% fibre used in making this paper comes from well-managed forests independently certified according to the rules of the Forest Stewardship Council. BASTION GRAPHICS