Building a Continuous Performance
Improvement Culture
Disruptive Technologies Compel
Transformation
Delivering better business outcomes is tied directly to today’s data centers. They
must evolve quickly to provide the dynamic responsiveness needed to handle both
internal and customer-driven demands. The urgency? Disruptive trends that are
changing how all individuals interact with your firm to transact business:
Mobility and BYOD: To address the consumerization of IT, companies are
rolling out a continuous stream of mobile applications and services, with the
number of worldwide app users predicted to reach 4.4 billion by the end
of 2017.1
Social Networking. In the past year, Facebook alone saw its daily users
increase by 26 percent.2 It’s no wonder social-savvy employees, partners and
customers expect support for social networking capabilities.
Cloud Computing. Cloud adoption is on the rise as organizations seek to gain
efficiencies and scale for improved service delivery. In fact, 88 percent of new
enterprise commercial applications will move to the cloud.3
Big Data. Now exceeding 2.2 zettabytes4, Big Data continues to grow, with
more mobile, social and cloud-based applications contributing to the data
that organizations process and analyze.
http://www.portioresearch.com/en/blog/2013/fast-growth-of-apps-user-base-in-booming-asia-pacific-market.aspx
http://news.yahoo.com/number-active-users-facebook-over-230449748.html
Avanade 2011 Cloud Global Survey
4
State of Information Survey, Symantec Corp., 2012.
1
2
3
02
The added complexity and workloads
resulting from these trends can strain
your mainframe as more transactions
from both distributed and traditional
apps execute across its environment.
This may create inconsistencies that
surface as performance degradation
— impacting both customer service
and satisfaction.
Lead the Way to Value
As your business is transformed in the
application economy, your IT infrastructure
must continually evolve to provide high
performance and reliability around the clock.
This is especially critical as you on-board new
applications and increase workloads to your
enterprise systems. By providing a consistent
user experience and reliably meeting SLAs,
you’ll derive greater value from your
revenue-based applications in support
of business goals.
03
Promote Breakthrough
Productivity and Service Quality
You’re mandated to deliver and improve the quality of business services. You would
be better able to accomplish this if you weren’t managing a growing, complex mix of
systems, networks, applications and other enterprise resources. Meanwhile, the
composition of your IT staff is shifting to a younger, less experienced workforce — so
getting them up to speed is a top priority.
CA Chorus™ Infrastructure Management for Networks and Systems is a revolutionary
mainframe solution designed to manage multiple performance areas from a single,
intuitive workspace. It breaks down barriers between perceived IT silos and gives your
staff important interactive tools to:
Historical reporting and predictive analytics allow you to address performance
related issues before they impact mission critical applications.
Analyze performance faster and more easily by grouping related application
modules
Gain a detailed understanding of online performance by viewing it at the
transaction-level, and then tune applications with greater precision
04
As growing Web services and web-based
applications place more demands on your
z/OS resources, you can counteract their
effect by employing these capabilities
to proactively monitor your mainframe
environment and more rapidly address
performance concerns.
CA Chorus™ Infrastructure Management is a visionary workspace designed to
amplify IT staff productivity. It allows users to swiftly grasp the impact of
performance problems among related infrastructure components throughout
your enterprise – and take fast action to help eradicate issues.
05
Automate and Empower Mainframe
Performance Management
Simplifying mainframe performance management is essential to ultimately getting the best performance and value from your applications.
CA SYSVIEW® Performance Management (PM) replaces time-consuming, resource-intensive processes with automated features designed to
help your staff:
More quickly and easily monitor and manage system resources by providing detailed system monitoring and alerts for proactive
and faster response
Access performance-related data needed to monitor, tune and optimize apps through easy-to-use, customizable displays
Enable monitoring of DB2 for z/OS, CICS, VTAM, TCP/IP, CA Datacom/DB, IDMS, IMS and Websphere MQ transactions
Speed the diagnosis of z/OS systems and applications failures leveraging a real-time health checker feature
These capabilities are designed to assist you in decreasing your mainframe footprint, maximizing IT resources and boosting productivity to
drive down costs. At the same time, they promote faster problem resolution to help reduce the downtime of revenue-producing applications.
Slash Your Total Cost
of Ownership
CA SYSVIEW® PM is architected to more
effectively use mainframe system
resources — including hardware and
software — so it consumes fewer of
them. And because it’s simple to learn
and easy to use, CA SYSVIEW® PM
requires fewer systems programmers to
maintain and install it, helping to keep
related staffing costs down.
* Note: individual results may vary based on system configuration and workload.
06
Fine-tune z/OS Applications
Proactive Problem Resolution
Unipol Gruppo Finanziario S.p.A., a leading Italian Insurance and Banking Group,
uses CA Mainframe Application Tuner to help detect errors on the mainframe,
analyze their root causes and determine how to correct them.
Powerful Capabilities
CA Mainframe Application Tuner extends your ability
to pinpoint performance problems and improve the
performance of z/OS apps. Specifically, it is designed to
help your team:
In addition to providing easy access to detailed performance metrics,
CA Mainframe Application Tuner supports the automated discovery of tuning
opportunities and cross-enterprise application performance management.
Work more productively to diagnose and
fix performance issues using an intuitive
Eclipse-based user interface
Analyze performance faster and more easily by
grouping related application modules
Gain a detailed understanding of online performance
by viewing it at the transaction-level, and then tune
applications with greater precision
As growing Web services and web-based applications
place more demands on your z/OS resources, you can
counteract their effect by employing these capabilities
to proactively monitor your mainframe environment
and more rapidly address performance concerns.
07
Respond at Will
Your ability to keep up with the increasing velocity of change in today’s business world
depends on technology. This calls for an enterprise IT network that can respond on demand
to all your economic, business and technology challenges.
This level of responsiveness is essential given the need for internal, partner and customer
access to business and customer information that continues to reside on the mainframe. As
a result, your IT department must be able to manage and deliver a reliable network
infrastructure — even as mounting demands overtake shrinking IT resources.
CA NetMaster® Network Management Suite provides a comprehensive solution designed to
address these challenges, helping you to:
More consistently handle and support day-to-day network operations, availability and
performance management requirements
More proactively resolve problems with SNA and IP network access to mainframehosted applications to better meet service-level goals and help ensure alignment
between business and network objectives
Provide for optimization and self-management of mainframe-connected networks to
improve service delivery and enhance customer satisfaction
CA NetMaster® helps you more effectively align IT with your
changing business priorities to bolster your company’s competitive
position and drive success.
08
CA NetMaster® WebCenter Option enables access to network management
information using rich visualizations and dynamic data points.
09
Enhance Application Performance
Management for Visible Value
Complexity is the norm in today’s data centers. According to Enterprise Management Associates’ research, 60 percent of the
world’s largest companies are running mainframe apps and 75 percent have deployed SOA, Web applications and/or Web
Services. And 65 percent have distributed applications that span both distributed and mainframe platforms.5 With all these
applications utilizing different software and hardware technologies, the ensuing complexity makes it harder to monitor,
quickly identify and fix performance problems across the board.
The CA Cross-Enterprise Application Performance Management (APM) suite helps by:
Providing end-to-end visibility into the application lifecycle
Enabling 24x7 monitoring — with drill-down capabilities for CICS, IMS and DB2 for z/OS transactions, as well as key
performance metrics, to their dependent infrastructure
Facilitating problem resolution with triage maps and dynamic instrumentation
Delivering a unified, enterprise view of application and transaction health
Experience Faster Time to Value
Gain Insight, Achieve Savings
Cross-Enterprise APM can be simply and rapidly deployed,
so you can more quickly begin to achieve better performance
across all platforms through improved triage capabilities,
24x7 monitoring and 360-degree visibility that lets you drill
down and isolate the cause of problems.
Unable to capture statistics on the amount of time required for
individual applications to access and return mainframe data,
a large financial services company found it difficult to fix
performance problems. After implementing CA Cross-Enterprise
APM, they now can proactively detect incidents and perform rapid
triage. The benefit of enterprise-wide visibility?
Savings of $457,380 over a three-year period.*
Application Performance in the Age of Hybrid Cloud,” Enterprise Management Associates, EMA, December 2013.
* CA Technologies can create custom ROI Business Cases upon request to assist our customers in identifying the
potential quantifiable value CA Technologies solutions can bring to their businesses.
5
10
Reap Far-ranging Benefits
from CA Cross-Enterprise APM
CA Cross-Enterprise APM offers the potential for customers to achieve
significant improvements in productivity, while also reducing costs and
improving service through better application availability and performance.
IT staff productivity improvement
Benefit impact area
Decreased service desk costs for resolution
of application performance issues
Improved utilization of application staff
Improvement of efficiency of
response to issues
Reduction of staff time spent
addressing performance issues
Reduced IT spend
Benefit impact area
Increased availability of processing MIPS
due to better use of CPU resources
Total MIPS reclamation
Improved service to end-users
Benefit impact area
Improved productivity for internal
business end users through increased
availability and performance of IT
infrastructure
Reduced cost of online transactions
Increase in internal end user
productivity
13-15%
Increase in application availability
and performance
Revenue protection due to improved
IT infrastructure availability and
performance
33-37%
Reduced revenue impact through
improved business services availability
Benefit impact range
20-30%
47-52%
Benefit impact range
13-15%
Benefit impact range
15-25%
The impact ranges shown above are estimations derived from the analysis of benchmark data which is a composite of data derived from industry analyst published information, interviews with subject
matter experts and experiential data from prior projective analyses with CA Technologies customers. These values are not a guarantee of achievable results and will vary depending upon your current
infrastructure, people and processes, as well as the appropriate, effective implementation, adoption and use of the CA Technologies solution.
11
Rely on Leading
Capabilities
77 percent of surveyed
large IT organizations
paid back their
investment in
CA Cross-Enterprise
APM in 9 months or
less (when used in
conjunction with
CA SYSVIEW
Performance
Management).
Source: www.techvalidate.com/product-research/
ca-mainframe-performance-solutions, TVD:
516-3D6-971.
Real-world Results
EquiFax6 tamed complexity and increased customer satisfaction by employing
CA Application Performance Management offerings to diagnose performance issues
faster and avert downtime. Specifically, they were able to:
Reduce Mean Time to Repair (MTTR) by up to 20%
Decrease the number of outages by 20% to 40%
Increase customer satisfaction by 40% to 60%
Boost IT Productivity by 40% to 60%
BlueCross BlueShield of South Carolina7, one of the biggest Linux on System z
users in the world, had two objectives: reduce MTTR and improve mean time between
failures (MTBF) through predictive troubleshooting. A complex environment —
with “tons of guests running on mainframes” and data crossing a lot of infrastructure —
made this critical.
“We had a lot of tools in the non-host world. The host itself is well monitored, but there was
no integration between what was happening there and what was happening in the non-host
world. By providing CA Application Performance Management with this data on a single pane
of glass, we now have true cross-platform APM monitoring.”
— Jimmy Cunningham, Senior Manager, Tech Support Enterprise Monitoring
BlueCross BlueShield of South Carolina
6
7
www.techvalidate.com/product-research/ca-application-performance-management
“Solving the customer experience riddle: A Q&A with two experts,” Network World, October 2, 2013.
12
Accelerate Performance and Value Through
CA Technologies Solutions
Growing customer demands and changing ways of doing business are best served by a dynamic data center. Achieving this level of
responsiveness requires a holistic, end-to-end view of cross-enterprise performance and robust, flexible tools to monitor and optimize it.
Leveraging solutions from CA Technologies, you can harness important capabilities to more rapidly transform your data center, deliver
highly available business services and derive greater value from your strategic application investments.
To learn more about our market-leading technology solutions — and how they can help
accelerate your path to real value via dynamic service delivery, contact us today.
www.ca.com/us/solutions/environments/mainframe/performance-and-automation.aspx
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize
the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning
to development to management and security, CA is working with companies worldwide to change the way we live,
transact and communicate – across mobile, private and public cloud, distributed and mainframe environments.
Learn more at ca.com.
Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for
your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides
this document “as is” without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement.
In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption,
goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. The information and results illustrated here are based upon the speaker’s
experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the
software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments.
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