Evergreen Valley College - Admissions and
Records 2012
1. Have you ever successfully used MyWeb in order to:
Response
Response
Percent
Count
Apply online
56.0%
14
Add or drop classes
96.0%
24
Purchase a parking permit
68.0%
17
Access your records
84.0%
21
answered question
25
skipped question
0
Response
Response
Percent
Count
2. Did you find accessing MyWeb to be user friendly?
Agree
92.0%
23
Disagree
8.0%
2
answered question
25
skipped question
0
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3. If you had online services available in Vietnamese and Spanish would this increase the
likelihood of your using online services.
Response
Response
Percent
Count
Yes
16.0%
4
No
24.0%
6
No opinion
64.0%
16
answered question
25
skipped question
0
4. What is the biggest reason for not using your using your MyWeb account for online
services?
Response
Response
Percent
Count
Logging on to My Web
27.8%
5
Instructions to complicated
27.8%
5
Too time consuming
22.2%
4
No computer at home
22.2%
4
answered question
18
skipped question
7
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5. What is the biggest benefit in using your MyWeb account for online services?
Response
Response
Percent
Count
Time
44.0%
11
Convenience
88.0%
22
4.0%
1
answered question
25
skipped question
0
Other (please specify)
6. What was your overall experience using MyWeb for the application and registration
process?
Response
Response
Percent
Count
Excellent
28.0%
7
Good
60.0%
15
Needs improvement
20.0%
5
Not good
0.0%
0
4.0%
1
answered question
25
skipped question
0
Other (please specify)
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7. How often do you use our online services?
Response
Response
Percent
Count
Once a week
28.0%
7
Once a month
44.0%
11
Everyday
24.0%
6
Never
8.0%
2
answered question
25
skipped question
0
8. Which of the following methods do you most prefer to use to register for classes and
access your records?
Response
Response
Percent
Count
Computer tablet
16.0%
4
Desktop computer
52.0%
13
Laptop computer
88.0%
22
Smart "mobile" phone
28.0%
7
Landline "home" phone
4.0%
1
answered question
25
skipped question
0
4 of 10
9. How many of the following semesters have you attended EVC?
Response
Response
Percent
Count
Summer 2011
17.4%
4
Fall 2011
91.3%
21
Spring 2012
91.3%
21
Summer 2012
13.0%
3
Fall 2012
30.4%
7
answered question
23
skipped question
2
Response
Response
Percent
Count
10. When do you primarily attend classes?
Day
96.0%
24
Evening
20.0%
5
Online
4.0%
1
4.0%
1
answered question
25
skipped question
0
Other (please specify)
5 of 10
11. Which best describes your ethnic background?
Response
Response
Percent
Count
Asian
12.0%
3
African American
0.0%
0
Asian/Chinese
4.0%
1
Asian/Vietnamese
24.0%
6
Asian/Other
4.0%
1
Caucasian/Non-Hispanic
12.0%
3
Filipino
4.0%
1
Hispanic
48.0%
12
Hispanic/Central America
0.0%
0
Hispanic/South America
0.0%
0
Native American
4.0%
1
Pacific Islander
0.0%
0
4.0%
1
answered question
25
skipped question
0
Response
Response
Percent
Count
Other (please specify)
12. What is your gender?
Male
40.0%
10
Female
60.0%
15
answered question
25
skipped question
0
6 of 10
13. How many times have you visited the Admissions and Records Office at EVC in the last
year?
Response
Response
Percent
Count
Once
16.7%
4
Twice
41.7%
10
Three or more times
37.5%
9
4.2%
1
answered question
24
skipped question
1
Other (please specify)
14. How professional is the staff in the Admissions and Records Office?
Response
Response
Percent
Count
Extremely professional
20.8%
5
Very professional
29.2%
7
Moderately professional
29.2%
7
Slightly professional
12.5%
3
Not at all professional
4.2%
1
4.2%
1
answered question
24
skipped question
1
Other (please specify)
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15. How responsive is the Admissions and Records Office?
Response
Response
Percent
Count
Extremely responsive
20.0%
5
Very responsive
28.0%
7
Moderately responsive
32.0%
8
Slightly responsive
20.0%
5
Not at all responsive
0.0%
0
answered question
25
skipped question
0
16. How well do the customer service representatives at the Admissions and Records
Office answer your questions?
Response
Response
Percent
Count
Extremely well
16.7%
4
Very well
37.5%
9
Moderately well
33.3%
8
Slightly well
8.3%
2
Not at all well
4.2%
1
answered question
24
skipped question
1
8 of 10
17. What can the Admissions and Records Office at EVC do to improve services to
students?
Response
Response
Percent
Count
Improved hours of operation
60.9%
14
More phone support
30.4%
7
8.7%
2
13.0%
3
39.1%
9
13.0%
3
answered question
23
skipped question
2
More bilingual staff in
English/Spanish
More bilingual staff in
English/Vietnamese
Better customer service
Other (please specify)
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Q5. What is the biggest benefit in using your MyWeb account for online services?
1
easy
May 9, 2012 7:14 PM
Q6. What was your overall experience using MyWeb for the application and registration process?
1
the layout could be better and the colors and fonts.
May 10, 2012 1:07 PM
Q10. When do you primarily attend classes?
1
Morning
May 9, 2012 9:21 PM
Q11. Which best describes your ethnic background?
1
Chicano
May 9, 2012 8:02 PM
Q13. How many times have you visited the Admissions and Records Office at EVC in the last year?
1
never; i attend sjcc
May 9, 2012 7:14 PM
Q14. How professional is the staff in the Admissions and Records Office?
1
I dont go to evc
May 9, 2012 9:21 PM
Q17. What can the Admissions and Records Office at EVC do to improve services to students?
1
MORE STAFF MEMBERS IN ADMISSIONS AND RECORDS
May 10, 2012 7:44 PM
2
Needs friendlier atmosphere
May 10, 2012 1:07 PM
3
I dont go to evc
May 9, 2012 9:21 PM
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