10 Steps for Selling BRAND YOU and Closing the Deal Donald J. Strankowski Ascend Career and Life Strategies, LLC www.AscendCareers.net Copyright © Ascend Career and Life Strategies, LLC 2009 ST v4.0 Ascend Career and Life Strategies, LLC 4845 Pearl East Circle, Suite 101 Boulder, Colorado 80301 Direct: 303-245-7049 Fax: 720-294-9965 info@ascendcareers.net www.AscendCareers.net Twitter.com: AscendCoach Donald J. Strankowski Founder and President Donald J. Strankowski is founder and President of Ascend Career and Life Strategies, LLC, a professional development and career training firm for businesses, professionals, and executives. Since 2001, Donald has helped hundreds of people land a better job, improve their level of performance, change careers or start their own business. Donald is the author of Get Hired! 10 Simple Steps for Winning the Job You Desire in Any Economy, New Strategies for a New Job Market, the forthcoming book Take Back Your Future, and the audio program Success is a Choice. He has been a columnist and career advisement expert for the Colorado Daily, Daily Camera, Denver Post, Colorado Company magazine, Business Scene magazine, KWGN TV Denver, 9News Denver, Jobing.com, KOSI 101 FM Jobs, and Alice 105.9 FM. Donald has also been interviewed by multiple national news publications as a personal achievement and employment expert. As an expert in professional development and performance improvement, Donald has parlayed more than 20 years of experience, research, and accomplishments in founding Ascend Career and Life Strategies. He has had successful careers in sales, management, sales training, and recruiting. His real-world experience ranges from start-up organizations to Fortune 500 companies with esteemed positions being held at America Online, Exodus Communications, American Greetings, Sears, and Service Metrics. Through his seminars and lectures, Donald addresses thousands of people each year helping companies and individuals improve productivity by inspiring participants to reach their true potential. He is one of corporate America's most sought-after speakers on the topics of goal setting, attitude, and the psychology of success. Donald's presentations are high-content, informative, enjoyable and entertaining. He presents a series of ideas and strategies with a combination of humor and logical concepts that audience members can apply immediately to get better results. 1 Ace the Interview and Win the Job! Today’s Objective: 10 Steps for Selling BRAND YOU and Closing the Deal To give you new tools and new strategies while weaving in certain steadfast rules to assist you in winning the job by acing the interview. Presented By: Don Strankowski Ascend Career and Life Strategies, LLC The RULES have changed Winning Interview Strategy • A new job market and new economy means…what for job seekers? • Congratulations! You are an expert and a specialist! • The job search is a Selling Model • What you do and say here will win or lose the job for you • To win the job, you have to ACE the interview • If it’s all about skills, experience, education, WHY do we have interviews? • Do not take the “Spaghetti Approach” ! NEW Tools and NEW Strategies to Set You Apart ! “The Intangibles” Intangibles” Give Yourself The Edge when meeting with any key decision maker • Dress the part – 2 levels above the job • Bring the proper tools (briefcase, planner, good pen, leather folder) • Business etiquette (mannerisms, posture, nervous habits, eye contact, smiling, handshake, note taking) • Follow-up every 5-7 business days 1. Brag Book 2. Job Business Plan 3. High-impact “success and closing” Questions 2 The Brag Book Brag Book Contents p. • College transcripts (anything over a 3.0 GPA) • Letters of recommendation from past professors or employers • Past projects; either academic or professional • Former academic projects or reports • Results of skills and assessment tests • Favorable employee reviews • Prove you have “X” skill set and “Y” experience • 3-ring binder with page protectors • Depicts you as a high-achiever • Present during the interview • Cover relevant contents during interview • Start now! The Job Business Plan p. • Awards or certificates of accomplishment • “Great job” emails • Company newsletter writeup’s • Newspaper articles mentioning your company and your name • Community or volunteer awards or distinctions • Anything else that offers proof or validation The FaceFace-toto-Face Interview 10 Steps for acing the interview and winning the job • Next to a successful interview, the most common success factor in getting hired • JBP is a 2-3 page mini-business plan as to how you will address the company's needs • Address the top 3-5 key critical issues for the job • A JBP can be assembled for almost any position 1. Prepare for “Curveball” Questions (p.6-9) 2. Prepare SOLID Questions of your own (p.9-12) 3. Boil Down the job requirements—what are the TOP 4-5? How do you meet/exceed them? 4. Assemble an agenda 5. Do not speak negatively about past employers! Subsequent (2nd and 3rd) Interview Strategy FaceFace-toto-Face Interview Continued 6. Present the Job Business Plan 7. Present your Brag Book 8. Determine your Market Value in advance (make your “case” for how much $$ your are seeking) 9. Send a thank you note that same day to all you interviewed with 10. Follow-up every 5-7 business days • Stick with the plan that got you this far! • Get ready to sell yourself all over again • Ask what the focus of the next interview will be and who with (names, titles) • Revise JBP • Follow up every 5-7 business days 3 Number One Interview Must-Do: Congratulations! Sell Yourself Every Step of the Way! You’re ALL Hired! Congratulations! YOU are now in the TOP 10% If you would like soft copies of: • • • • • • If you need anything else—contact me (p.1) • Follow me on @ AscendCoach Job Business Plan Brag Book Checklist Interview Prep Guide Checklist Recommended Agenda Outline Sample References Doc. • Career Times newsletter—send email to Don@AscendCareers.net • Confidence and a positive attitude are going to be your best assets • Commit to life-long learning • Follow your passion! Send an email to Don@AscendCareers.net And they’ they’re FREE! “There is no finish line” Get Hired! 10 Simple Steps for Winning the Job You Desire--in Any Economy • Available at Amazon.com • Designed for getting hired in TODAY’s highly competitive job market • Any job, any career, any point in your career Success is a Choice • • • • • • • (audio CD) Develop a high-achiever’s mindset Break out of the comfort zone Develop higher levels of persistence Achieve any goal by using a 7Step Action Plan Cancel out self-limiting beliefs Program your subconscious mind to work for you Become one of the best in your field – earn more money and be promoted faster 4 Brag Book Content Ideas College transcripts (rule of thumb is to include anything over a 3.0 GPA) Letters of recommendation from past professors or employers Past projects; either academic or professional Former academic projects or reports Results of skills and assessment tests Favorable employee reviews Awards or certificates of accomplishment “Great job” emails from peers, supervisors, or clients Company newsletter write-up’s Newspaper articles mentioning your company and your name Community or volunteer awards or distinctions Anything else that offers proof or validation that you have the skills and work ethic that you are claiming to have 5 Sales Manager Executive Business Plan For: Chaco, Inc. 1407 400 Lane Paonia, CO 81428 Prepared by: James Russell September 15, 2006 Proposal The intent of this document is to provide a sense of energy, management style, passion and practical experience that will be brought to the position of Sales Manager for Chaco. This is a demonstration of the necessary thought process, business philosophy and selling strategy to succeed in the position and to help Chaco continue its current success. Objectives To analyze and identify opportunities as they relate to increasing market share for Chaco in both the domestic and international markets. The sales manager will be responsible for the full selling process from planning sales growth, coordinating projections with sales representatives, operations, financial and customer service departments. The ultimate success will be measured by not only the bottom line numbers but by the how the company and staff treat customers and industry peers. Listed below is a 3-Step Plan for increasing revenues in the designated territory: 1-The Selling Process to Expand Market Share ⇒ Analyze market conditions, competition, past history with accounts and representative performance to establish market strategies and pricing guidelines. • Identify potential growth areas, which fit the company’s criteria and integrity. • Identify ways to expand new product offerings into new markets. ⇒ Prospect for new accounts in existing specialty stores in the outdoor industry but also seek out new opportunities in other markets including travel stores, water sport stores, and running stores. • Once a key prospect has been identified we will gain an appointment with the decision-maker at which time we begin the selling process. • Not only will we be selling the product, but also a clear vision of the Chaco philosophy, integrity and testimonials. • The sales team will then answer any questions or concerns from prospective accounts to gain the business. 6 2-Existing Account Management ⇒ Analyze existing accounts to look for growth opportunities with existing and new products. • Analyze sales history for all existing accounts based on units, volume and sell through and reorders. • Establish clear goals for the sales representatives to measure performance and incentives. • Build customer incentives in the sales plan to bring on new product offerings. An example would be to offer additional discounts as incentives for each new SKU added to their current product offering. • Improve current customer loyalty by visiting accounts, offering merchandising suggestions and establishing an easy to use replenishment system. • Identify methods to improve the bottom line at Chaco through operational efficiencies, pricing and smart business planning. 3-Dealer Employee Management and Training ⇒ Work with store management and front line personnel to ensure the highest level of product knowledge, service, and follow up. • Establish a simple and easy-to-follow training program for all dealers and merchandisers. • Maintain regular communication with store management to ensure all product and customer questions are being handled in a timely manner—offer assistance where needed. • Work with and interview store personnel during regular visits to gain perspective on customer feedback, inquiries, suggestions and improvements. Timeline The specific timeline for getting the position started and moving forward with the above goals is dependent on timing of production and the selling season. My goal would be to expedite my on the job learning curve so I could begin helping the company succeed immediately. I would propose a 30-day intensive training period where all of the company functions are learned. After that a clear set of goals and projects could be identified. From there I would immediately do my best to perform and accomplish our goals. Impact I will bring to the position the kind of energy, skills, achievement drive and passion for the activities that drive the business. My goal is for responsible growth at Chaco while maintaining the core values and continuous improvement. I will employ at all times integrity and respect for my fellow team members and customers. 7 Prepare for these EMPLOYER QUESTIONS: 1. 2. 3. 4. 5. 6. 7. 8. 9. “Why do you want to work here?” / “What do you know about us?” “Why did you leave your last position?” “How do you like to be managed?” “If I were to ask your current (or former) boss what they value most about you, what would I hear?” “What is your greatest strength?” “What is your greatest weakness?” “What is your greatest accomplishment?” “How do you define being successful?” “Why should I hire you?” Some GOOD Questions you should ask in an interview: 1. “What are the characteristics of your top _______________ (fill in job title)?” 2. “What are the biggest rewards of the position? Biggest challenges?” 3. “Can you describe the training program?” 4. “How will my performance be measured?” 5. “What are your expectations of new employees?” 6. “What’s a typical day on the job like?” 7. “Why do you feel that I would be a good fit for the position?” 8. If compensation has not been discussed or listed in the job ad, ask: 9. “Just to ensure that we’re both in the ballpark, what could one expect to earn in this position based on my experience and skill set?” 10. “Is there any reason I wouldn’t be considered for the job? Do you need further clarification on anything I’ve said?” 11. “What is the next step?” 8 Interview Preparation Checklist Conduct research on the company; printing off key web pages and highlighting key areas— bring with to the interview. Prepare answers for possible "curveball" questions. Prepare introspective questions of your own to ask during the interview, (5-7). Identify the TOP 4-5 Key Critical Areas (80/20 Rule) and your validation for meeting/exceeding their requirements Identify and prepare for any "holes" in your case. Assemble an agenda you will be following. Prepare the Job Business Plan. Assemble a Brag Book or bring with tools for validation. Determine your Market Value and salary range and validation for the $ you're asking for. Prepare a professional References document. Ensure you have a leather folder and planner or PDA to bring to the interview. Send a thank you note that same day. Resources for Determining Market Value: • • • • • Salary.com (www.salary.com) WageWeb (www.wageweb.com) SalaryExpert (www.salaryexpert.com) America’s CareerInfoNet (www.acinet.org) United States Department of Labor—O*NET (http://online.onetcenter.org) 9 Learning Resources Provided by Individual Career Coaching Career coaching is a one-on-one individualized program designed to enhance your job performance and job satisfaction, and to provide you with the tools, focus, and techniques to more effectively manage your career challenges, transition and change. A coach's main job is to help their client determine what is holding them back and to design an action-oriented, results-based path to bridge the gap between where they are in their career and where they can be. Products Get Hired! 10 Simple Steps for Winning the Job You Desire in Any Economy by Donald J. Strankowski Get Hired! is written to help you get maximum results by following a proven 10-step strategy for job searching success in today's business environment. The principles and techniques discussed in Get Hired! will apply whether you are looking to embark on a complete life-altering career change, or whether you simply want to switch employers. Get Hired! provides you with the necessary advice and strategies to conduct a successful job search campaign, and do so regardless of the strength of the employment market. Paperback 319 pages $25.00 ISBN: 0-595-32630-7 Other formats: Adobe eBook 10 Donald’s energy and enthusiasm are contagious as he shows you how to: Success is a Choice Donald J. Strankowski • • • • • • • Audio CD 1 disc 65 minutes $20.00 Set aside fears and inhibitions and develop a high-achiever’s mindset Break out of the comfort zone Develop higher levels of persistence in everything you do Achieve any goal by using a 7-step action plan Cancel out self-limiting beliefs Program your subconscious mind to work for you Become the best in your field – earn more money and be promoted faster Donald Strankowski presents the ultimate program for improving the quality of your life - both personally and professionally. Success is not an accident, Success is a choice! The starting point of all success is the development of a positively-oriented thought process. You must become a success in your thinking long before you achieve it in your reality. To book Don Strankowski as a speaker or to find out more about services offered by Ascend Career and Life Strategies, please contact: Ascend Career and Life Strategies, LLC 4845 Pearl East Circle, Suite 101 Boulder, Colorado 80301 Direct: 303-245-7049 Fax: 720-294-9965 info@ascendcareers.net www.AscendCareers.net 11