Scaling Personalized Distance Learning
Supports: Helping Each Student Feel S/He is
the Center of the World
WASC Senior College and University Commission
Academic Resource Conference 2015
Mindy Sloan, Ph.D., Associate Vice President
Elizabeth Grossman, MLS, Senior Director, Library Services
Emily Nye, Ph.D., Director, Ashford Writing Center
Dana Haff, MLS, Director Library Services, Clinton Campus
Kristin White, MSLS, Manager, Library Services
Jacline Contrino, MLIS, Distance Education Librarian
Cynthia Lewis, MLIS, Digital Technologies Librarian
Rebecca Nowicki, MLIS, Distance Education Librarian
Claire Edwards, MA, Online Writing Consultant
Chandra Howard, MA, Online Writing Consultant
Millie Jones, MA, Online Writing Consultant
Michelle Lekkerkerk, MA, Lead Technology Writing Consultant
ASHFORD UNIVERSITY LIBRARY
Personalized support in libraries usually means
one-on-one reference interactions
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ASHFORD UNIVERSITY LIBRARY
Scaled services provide assistance to multiple
students at once
• Point-of-need
customized supports in
courses
• QuickAnswers
knowledge base tool
• Live webinars
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ASHFORD UNIVERSITY LIBRARY
Case study: ENG 122
• First high intensity
research course
• Majority of
reference
questions were
from this class
• Repetitive
questions
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ENG122 sample of learning module interactivity
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ASHFORD UNIVERSITY LIBRARY
Impact of ENG 122 Point-of-Need Instruction
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ASHFORD UNIVERSITY LIBRARY
A tool that answers
students’ questions 24/7
What it is:
● Knowledge base that can be queried by users on the
LibAnswers platform from Springshare
How it is accessed:
● On the library website through QuickAnswers Button
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ASHFORD UNIVERSITY LIBRARY
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ASHFORD UNIVERSITY LIBRARY
Query Spy Feature
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ASHFORD UNIVERSITY LIBRARY
LibraryU Webinars
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ASHFORD UNIVERSITY LIBRARY
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ASHFORD WRITING CENTER
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ASHFORD WRITING CENTER
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ASHFORD WRITING CENTER
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ASHFORD WRITING CENTER
“…I am working on a project assigned by Dr. R. to redesign the course development
template which will be used especially to develop and revise courses for the Bachelor of
Arts in Marketing program.
I believe that if students are introduced to the writing center early in the course, they
will benefit more from the various resources and services offered, and that is the reason
I believe the writing center should be mentioned in the course development process. I
am thinking to add a paragraph somewhere into the template to let the course designer
know about the possibility of using the writing center in the course and the wonderful
help you can provide to support and enhance student learning.
Do you have any suggestions on what to include in that description?”
Avisha Sadeghinejad, DBA. / Assistant Professor
The Forbes School of Business at Ashford University
Ashford University / Technology Changes Everything™
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