POSITION DESCRIPTION
To be completed by Comp Dept.:
Level:
3
Job Code:
POSITION :
KFC ASSISTANT
RESTAURANT MANAGER
INCUMBENT (S): VARIOUS
SUPV. TITLE:
KFC RESTAURANT
GENERAL MANAGER
SUPV. NAME :
VARIOUS
PURPOSE OF THE POSITION: Capture the essence of the whole position in one sentence.

Assist the Restaurant General Manager in the management of a restaurant to brand standard
in accordance with Company Policies and Procedures, train and develop Team Members to
meet performance standards, and share responsibility for the achievement of designated
customer, profit, sales, and employee P&L targets.
SCOPE AND MAGNITUDE: Provide quantitative data such as # of restaurants/markets, sales, budgets, etc.
Indicate size of
operations for which position is responsible.

Supervises:

Sales Range: $650,000 to $6,000,000 per annum.
15-75 Team Members.
POSITION FUNCTIONS: List major position functions using simple task statements.
For example: Supervises the construction of all
new restaurants. (Include % of time spent on each function.)

Manage shifts in accordance with Company Policies and Procedures including directing the
activities of employees in maximising sales, operating efficiency and profit.

Responsible for execution of One-System Workplace Health and Safety during their shift.
Ensure employees under their control are observing safety procedures and that any
hazardous situations are rendered safe. The Assistant Restaurant Manager has authority and
responsibility for safety over contractors, customers and other visitors when they are on
company property.

Assist the Restaurant General Manager to achieve CHAMPS Standards within the restaurant
by ensuring that all employees are focused on exceeding customer expectations for
Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.

Ensure that controls and procedures are implemented on each shift under their control to
protect the security of employees and company funds.

Assist the Restaurant General Manager to effectively recruit and select Team Members using
company systems.

Allocate responsibilities to each employee on shift and monitor performance accordingly.
Ensure tasks are only undertaken by those employees certified to perform them.

Ensure that employees follow correct maintenance procedures in accordance with the
established maintenance roster and advise the Restaurant General Manager of any repairs or
maintenance required within the restaurant.

Assist the Restaurant General Manager in implementing restaurant training programs for Shift
Supervisors and Team Members, to enable them to maximise performance and realise their
career potential.

Train and develop team members to meet the standards of performance required. Monitor
performance and implement corrective action where required.

Keep the Restaurant General Manager informed of any competitive activity that is likely to
affect the trading results of the restaurant.

Report to the Restaurant General Manager any aspect of employee relations, customer
service, attendance of and/or inspections by third parties that have or are likely to affect the
operation of the restaurant.

Promote Yum!’s How We Win Together 2 (HWWT2) principles, promoting a positive culture in
restaurant, acting as a role model and providing leadership as necessary.

Other duties as required.
Note: Trainee Assistant Restaurant Managers may only manage shifts under the direct
supervision of a Restaurant General Manager or Assistant Restaurant Manager.
POSITION IMPACT:
1.
Major Challenges
 Manage allocated shifts to achieve sales, profit, people and customer targets, whilst
adhering to company policies, procedures and standards (as outlined in the Standards
Library).
 Achieving consistent results through team management within and increasingly complex
restaurant environment.
2.
Decision Making Authority
 Responsible for shifts under direct supervision.
 Any matters in relation to progressive discipline must be discussed with the Restaurant
General Manager.
Working Relationships: List positions or external contacts with whom this position interacts regularly.
- Team Members, Shift Supervisors, other Assistant Restaurant Managers,

Internal
Restaurant General Manager, People Excellence Coach, Area Coach, other
Operations staff, departmental support management and staff (restaurant
operation), RSC staff.

External
- Customers, contractors, suppliers (restaurant operation).
Specialised or Technical Knowledge/Skills

High School education - HSC (or equivalent essential) with tertiary qualification preferred.

Minimum of 2 years multi outlet retail or service industry experience preferred.

Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent)
with primary profit responsibility essential.

Certified at Leading a Shift (LAS) essential (Grade 2 Assistant Restaurant General Manager.
Grade 3 Training Assistant Restaurant General Manager – TMO, TMT essential).

Ability to engage, lead and motivate employees to deliver 100% CHAMPS.

Sound communication and interpersonal skills.
Note:
1. Must have a car and current drivers licence.
2. Must be certified in Leading a Restaurant 1 (LAR 1) before being able to
caretake a restaurant in the absence of the Restaurant General Manager.
SIGNATURES:
Supervisor:
HR Representative:
Date:
Date: