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FAST FOOD and TAKE-AWAY SECTOR Overview
Fast food is about a high turnover of
inexpensive menu selections provided
in minutes in disposable packaging
– either over the counter or through
a drive-way service. Fast food outlets
usually operate in chains and meals
are eaten on the premises as well as
taken elsewhere.
Take-away food is usually prepared
to order in smaller businesses, and
although there may be some seating
on-site, it is usually eaten away from
the premises.
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>> More than 10,000 people are
employed in this sector in South
Australia, about 10% of all people
working in retail.
>> There are high levels of support
staff (cooks, kitchen hands).
>> The sector is a significant
employer of youth, with more
than half of all employees under
19 years.
>> South Australians spend more
than $62 million a month in
the sector, with one-third of
consumers aged 18–24 years.
Fast food is on a health-kick! There
will always be a place for burgers;
chicken; pizza; or fish and chips,
but people now eat out or buy
take-away food more often – so they
want healthier choices too.
Traditional fast food outlets have
changed their cooking methods and
ingredients – and expanded their
menus. There’s also a range of
new options like sushi, salad bars,
baguettes, juice bars, noodles and
other Asian specialities.
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FAST FOOD & TAKE-AWAY SA statistical SNAPSHOT
FAST FOOD & TAKE-AWAY
Sector
Retail Sector Average
1479
961
47%, 53%
48%, 52%
10016
5885
1745 people = 17%
1149 people = 20%
267 people = 3%
577 people =10%
Employees in sales roles
3319 people = 33%
2464 people = 42%
Employees in support roles
4685 people = 47%
1695 people = 28%
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41% male / 59% female
43% male /57% female
54%, 28%, 18%
21%, 42%, 37%
Characteristics
Total number of businesses
% of businesses with turnover: < $200K, $200K+
Number of employees
Employees in management roles
Employees in technical and trade roles
Average no. of employees per business*
Ratio of male to female employees
Age profile breakdown: < 19yrs, 20–39yrs, 40+yrs
* This average is representative of all businesses within this sector. A sector with a large number of micro businesses may distort the average.
The statistical data used in this publication has been derived from information provided by the Australian Bureau of Statistics which includes: C- Data Online 2006 Census collated by State/Territory
(STE) and Industry of Employment (ANZSIC06) (IND06P) & Catalogue no. 8165.0 – Counts of Australian Businesses, including Entries and Exits, Jun 2003 to Jun 2007.
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INDUSTRY SNAP SHOT
Name: gerard Fishpool
Age: 31
Place of Work: YuM!
Role: Area Manager
Qualifications: Currently completing a Masters in Business Administration,
Certificate iv TAA, Certificate iv in Retail Management, Certificate iv in
Frontline Management
Benefits: When i first started in customer service with KFC, i was
immediately inspired by the dynamics of team work in quick service
restaurants. now, 16 years later, i am an Area Manager responsible for
nine multi-million dollar businesses! Along the way i have had a rewarding,
challenging and enjoyable career and had the opportunity to gain several
qualifications. i am continuing to study supported by Yum! to complete my
Masters in Business Administration. Apart from formal qualifications, i have
also had the opportunity to attend many personal development courses
and regular industry programs – and travelled the country coaching teams
on operational compliance. Yum! is a great place to work – we may sell
chicken, but we are in the business of developing people.
Estimated salary range for this job role: $70K +
5
What Jobs
are available?
>> Customer service team member
>> Drive-through team member
>> Food service team member
>> Crew trainer
>> Trainee manager
>> Shift supervisor
>> Assistant manager
>> Restaurant manager
Where do I start?
>> Casual or part-time work is
usually available
>> Ask about a school-based
Traineeship in Retail
>> A Certificate II in Retail (no
prerequisites) will show you
mean to get ahead
>> More mature people – especially
with management experience –
are welcome
6
INDUSTRY SNAP SHOT
Name: Tara Fisher
Age: 31
Place of Work: YuM! (Pizza Hut)
Role: Franchise Business Coach
Qualifications: Currently completing MBA – Sydney Business School,
university of Wollongong, graduate Diploma of Education (Secondary) –
Charles Stuart university, Bachelor of Management – university of Sydney
Benefits: i have been in retail for seven years, joining YuM restaurants
firstly in the KFC brand and then moving through the company’s graduate
leadership Program across both KFC and Pizza Hut. now i coach 18 franchise
partners and enjoy seeing them grow and improve their store. i’ve been given
opportunities to manage multi-million dollar businesses and manage large
teams of people, with the pleasure of seeing them develop and grow their own
careers. The retail industry offers a huge range of experiences and gives the
ability to understand a business from the ground up. Anyone with a bit of grit,
determination and, above all, passion for what they do, will be able to have a
very fulfilling career in this industry.
Estimated salary range for this job role: $70K +
7
A career in Retail!
General Retail and Community Pharmacy
Performis is a national training and development
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A career
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currently
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training in:
SIR20207 Certificate II in Retail
Certificate II in Retail to Diploma of Retail Management
SIT30707 Certificate III in Hospitality
SIR30207 Certificate III in Retail
SIT40307 Certificate IV in Hospitality
SIR40207 Certificate IV in Retail Management
BSB51107 Diploma of Management
Certificate II to Certificate IV in Community Pharmacy
Certificate II in Retail to Diploma of Retail Management
Professional development is provided in a highly interactive, fun
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Food Processing Transport and Logistics
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Professional
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8351 9888
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RTO Number: 6928
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Opportunities
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8
For career guidance and further information please contact Time Pty Ltd on 08 8351
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Qualities to
get a job
Tasks & working
conditions
>> High standard of personal
hygiene
Front counter is about warm, friendly,
fast service and cleaning dining areas
– food service is using grills, fryers
and microwaves quickly; cleaning
work areas, equipment and utensils;
maybe ordering and taking delivery
of ingredients.
>> Ability to learn food handling
skills
>> Friendly, with good
communication skills
>> Reliability
>> Like to work in a team
>> ‘Get a kick out of’ customer
service
>> Physically fit
>> Safety conscious
>> Flexible approach to shifts
>> Able to manage time – well
organised
>> Understand the need to work
quickly
>> Able to deal with pressure
Shifts will be fast-paced and
action-packed – but attention to
quality is also a priority.
Correct handling and storage of food
is critical, as is attention to safety.
Uniforms or protective clothing
are common.
Major outlets will use computerised
systems to place or track orders
and drive-through staff will use
head-sets. Part-time hours are
usually regular.
Often it’s a young team serving mostly
young customers, so it can be fun as
well as hard work.
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INDUSTRY SNAP SHOT
Name: Trang Xuan
Age: 19
Place of Work: KFC (YuM)
Role: Shift Supervisor
Qualifications: Currently studying Certificate iii in Retail Management
(through KFC), Diploma of Business Management (TAFE SA), Bachelor of
laboratory Medicine (deferred)
Benefits: i started work in the retail industry as a casual wanting pocket
money and independence at the age of 14. Within a year or so i was offered a
traineeship through KFC and very quickly realised that this job was part of my
broader career pathway. i had always been excited by the size & and diversity
of the retail industry and now KFC provided me with some great direction. i
really enjoy working with people and providing good customer service. You
get a sense of satisfaction when a customer walks away with both food and a
smile on their face. From working in this industry i have gained responsibility,
leadership, developed my confidence and met many diverse people. i would
definitely encourage others to work in the industry as the skills you learn are
useful throughout all aspects of your life!
Estimated salary range for this job role: $30K–$45K
10
SRA
SRA
SRA
SRA
Supporting
SRA
South Australian SRA
Retailers!
SRA
SRA
SRA
SDA membership:
25,000 workers
like Paige won’t go
to work without it!
The SDA looks after 230,000 members across
Australia and 25,000 retail, fast food and
warehouse workers in SA, Broken Hill and the NT.
We do all the hard work for SDA members
when it comes to wage rises and better
workplace conditions.
SDA membership:
Don't go to work without it!
PH: (08) 8352 8233
69 Fullarton Road
Kent Town SA 5067
Tel 08 8139 1000
www.stateretailersinfoline.com
email:sraassoc@adam.com.au
Peter Malinauskas
SDA Secretary, SA Branch
sda.com.au
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3/6/10 5:48:48 PM
Retail is Everywhere | Sectors
EXECUTIVE
Usually requires the Graduate Certificate
or higher qualification in addition to
significant industry experience
MANAGEMENT
Usually requires a level of skill
equal to a Diploma and at least
5 years experience
SUPERVISORY
Usually a skill level equal to a
Certificate III or IV qualification
or at least 3 years experience
ENTRY LEVEL
Usually a skill level equal to
completion of at least Year 10,
Certificate I or II qualification
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CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner
Senior Buyer
Purchase Manager
Merchandise Manager
Visual Merchandiser
Marketing Manager
Display Manager
Head Merchandiser
Accountant / Financial Manager
Web Sales / IT Manager
Loss Prevention Manager
Product Specialist
Lawyer
Marketing Manager
Promotions Manager
Advertising Manager
Logistics Manager
Supply Chain Manager
Warehouse Manager
Operations Manager
Store Manager
HR Manager
Operations Manager
Training Manager
Buyer
Assistant Buyer
Trainee Buyer
Visual Merchandiser
Display Designer
Shop Fitter
Merchandiser
Store Maintenance Officer
Credit & Loan Officer
Loss Prevention Supervisor
IT Support Technician
Assistant Sales Manager
Floor Manager
Team Leader
Department Manager
Distribution Manager
Storeperson
Despatch Coordinator
OHS Supervisor
Staff Supervisor
Roster Manager
Training Manager
Sales Assistant
Store Person
Re-filler
Night Fill Replenishment
Housekeeping
Apprentice Shop Fitter
Clerk
Customer Service
Cleaner
Loss Prevention Officer
Sales Assistant
Sales Representative
Warehouse Attendant
Forklift Operator
Delivery Driver
PROCURE
PRESENT
SUPPORT
SELL
DISTRIBUTE
MANAGE
SA Retail Careers Atlas 2010 > 49
WHAT TRAining
iS AvAilABlE?
Certificate ii in Retail
Certificate iii in Retail
Certificate iv in Retail Management
Diploma of Retail Management
Advanced Diploma of
Business Management
Certificate ii in Hospitality
Certificate ii in Hospitality (Kitchen
Operations)
Certificate ii, iii and iv in Hospitality
(Asian Cookery)
Qualifications can be achieved
through a Traineeship in Retail or
through a nationally accredited
training course.
Major outlets have a structured
programs which provide on and
off the job training whilst working
towards completing a nationally
recognised qualification.
RElATED SECTORS
Food and Beverage Services
Certificates ii, iii and iv in
Transport and logistics –
Warehousing and Storage
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employers
Career Information
Boost Juice Bars
www.employment.sa.gov.au/employ
Domino’s Pizza
www.aatinfo.com.au
Hungry Jack’s
KFC
McDonald’s
Pizza Hut
www.myfuture.edu.au
www.jobguide.dest.gov.au
www.mcdonalds.com.au/careers
Red Rooster
www.kfcjobs.com.au
Subway
www.hungryjacks.com.au/employment.php
Wok in a Box
www.pizzahut.com.au/careers/careers_information
To find out more about retail careers visit: www.retailexecutive.com.au
Proudly produced by Service Skills SA
PH: (08) 8362 6255 www.serviceskillssa.com.au
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®
SECTOR AMBASSADOR
COMMERCIAL PARTNER
RETAIL EXECUTIVE PARTNERS
This publication has been produced as an outcome of the Retail Executive Master Plan Project which is being proudly facilitated by Service Skills SA and
part funded by the South Australian Government through the Department of Further Education, Employment, Science & Technology.
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