SMALL GROUPS
communication
SMALL GROUPS
A small number of
individuals
who
share a common
purpose and follow
similar organizing
rules
SMALL GROUPS
*groups served 2 broad & overlapping types of purpose
1.
Social & relationship
purpose

To served
relationship needs,
affirmation &
affection .

More long lasting
2.
Task group

Formed to
accomplish
something

Group will dissolved
once task completed
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SMALL GROUPS
Round Table
Panel
Symposium
Symposium-forum
Round Table

Informal group
interaction

The process of sharing
information which has
no specific pattern of
who speaks when
Panel

Expert interact
informally before an
audience

Panel members share
information in no
specific pattern

Panel members are
observed by an audiences
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Symposium
 A series of prepared
presentation

All speeches address
different of a single topic
Online Comm.

Mailing List Group


Group of people with
the same interest –
online / email
Chat Groups

Allows members to
comm. in real time
Symposium-forum

A series of prepared
speech

Followed by responses
from audience (questions
or comments)
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Brainstorming
 A techniques for
analyzing a problem
by generating as
many ideas as
possible
RULES IN
BRAINSTORMING
 No evaluation is
permitted
 Quantity of ideas is
desired
 Combination &
extensions of ideas are
desired
 Freewheeling is desired
Information Sharing Groups

To acquire new
information or skill
through sharing
knowledge
Types of Information
Sharing Group
 Educational or Learning
Groups

Focus Groups
Problem-Solving Groups
Problem Solving Sequence


Attempt to solve a
particular problem
Or to reach a decision on
some issues
1. Define & analyze the
problem
2. Establish criteria for
evaluating solution
3. Identify possible
solution
4. Evaluate solution
5. Select the best solution
6. Test selected solution
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Problem-Solving at work
1. The Nominal Group Technique
uses limited discussion & confidential voting to
obtain a group decision
2. The Dephi Method
expert communicate by repeatedly responding to
questionnaires
3. Quality Circles
group of workers investigate & make
recommendations for improving the quality of
some organizational function
MEMBERS & LEADERS
IN SMALL GROUP COMMUNICATION
Three classes:
1.
2.
3.
Group task roles
Group building & maintenance roles
Individual roles
1. Group Task Roles : group focus on achieving its goal
All group members serve several
different roles for achieving
its goal
1. Information Seeker/giver &
opinion seeker/giver
2. Evaluator-critic
3. Procedural
technician/recorder
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2. Group Building & Maintenance Roles : no task oriented group
All group members have
varieties of interpersonal
relationship
1. Encourager/harmonizer
2. Compromiser
3. Follower
3. Individual Roles: unproductive
Individual roles will hinder
or stop a group from
achieving its goal
1. Aggressor/blocker
2. Recognition
Seeker/self-confessor
3. Dominator
Member Participations
To participate more effectively
you must:1. Be group oriented or teamoriented
2. Center conflict on issues not
on personalities
3. Be critically open minded
4. Ensure understanding
5. Beware of Groupthink
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Leaders
 Usually in small group, one leader is
enough.
 Other times, several peoples can share
leadership
 The role of leader is vital to the wellwell-
being and effectiveness of the group
Approaches to Leadership
1. Traits approach
2. Functional approach
3. Transformational approach
4. Situational approach
Traits approach

Idea of leaders being
viewed by his
characteristics or
skills
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Functional approach

Focuses on what a
leader should do in a
given situation
(expectation)
Transformational approach

Refer to the
capability to enhance
members

The person has
charismatic and
valuable self value

Refers to the
capability to be
adjustable to the
situation needs and
members satisfaction
Situational approach
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Function of leadership
1.
Prepare members & start interaction
2.
Maintain effective interaction
3.
Guide members through the agreed-upon agenda
4.
Ensure member satisfaction
5.
Encourage ongoing evaluation and improvement
6.
Manage conflict
7.
Mentoring a less experienced person
INTERVIEWING

A form of interpersonal communication in which
two people interact often faceface-to face.
There are several structure of interviews
1. Informal Interview – general theme
2. Guided Interview – chosen topic
3. Standard Open Interview –open-ended questions
4. Quantitative interview – guided responses
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But the most important types of interview are:are:-
1.
The Persuasion Interview
•
2.
The Appraisal Interview
•
3.
To evaluate
The Exit Interview
•
4.
To achieve something
To leave
The Counseling Interview
•
To provide guidance
The Information Interview
- situation were the interviewer
tries to learn about the
information or the interviewee
himself
Guidelines to conduct an information interview:1.
2.
3.
4.
5.
Secure An Appointment
Prepare your Questions
Establish Rapport with the Interviewer
Ask Permission to Tape the Interview
Close and Follow Up the Interview
The Employment Interview
- Also known as selection interview
Guidelines to conduct an information interview:1.
2.
3.
4.
5.
6.
7.
Prepare yourself
Make an effective presentation of yourself
Acknowledge Cultural Rules and Customs
Demonstrate Effective Interpersonal Communication
Follow Up
Recognizing Unlawful Questions
Dealing with Unlawful Questions
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Avoiding the phrase
“I don’t have time...”,
will soon help you to realize that
you do have the time needed for
just about anything you choose
to accomplish in life.
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