CompleteView™ Quick Start Guide
CompleteView™
Quick Start Guide
CompleteView Version 4.3
1.
Table of Contents
Appendix A: Configuring Windows Firewall Exceptions for CompleteView ....................... 39
Appendix B: Change Internet Explorer settings for CompleteView Web Client ................... 50
CompleteView Quick Start Guide Page 2
Configuring for Web Client access on Windows Server 2008 using Internet Explorer v8 or v9 ....... 53
Technical Support can be reached Monday through Friday, 8AM to 6PM CST at 512-617-4802 or by email at support@salientsys.com.
CompleteView Quick Start Guide Page 3
1.
Software Install and General Configuration Flow Diagram
Server Configuration (1)
Install CompleteView software open Server Configuration
Create and configure volumes
& if needed configure
archive volumes
Add and configure cameras
Configure serial ports*
Create Users/Groups or import from Active
Directory
Configure motion zones*
Add and configure alarms*
Configure audio*
Enable embedded web server*
Create recording schedule(s)
*Optional configuration steps
IMPORTANT:
Video Client accounts must match the
CompleteView
Server accounts.
Client Configuration (2)
Add CompleteView server(s) to client configuration
Add users and groups to the client / import Active Directory
Create view layouts
Add and configure maps
Configure Sequence, Auto
Sequence, and Auto Full screen*
Save the client configuration to the Configuration Server - (if a
Configuration Server is being used)
Save and Exit
CompleteView Quick Start Guide Page 4
2.
Before You Install
Make sure the target computer meets or exceeds CompleteView’s minimum system requirements.
CompleteView Client Applications 32 bit CompleteView Server Applications
• Operating Systems: Systems with Gen I analog capture cards:
Windows XP Professional,
•
Windows 7 Professional or
Ultimate, or Windows Vista
Core 2 Duo 2.0 Ghz or
•
•
Windows XP Professional
• Windows Server 2003 Web Edition
Windows 7 Professional 32 bit higher
• 2 GB RAM or higher
• Video Card w/ 256 MB
RAM or higher
• 10/100/1000 Ethernet
Controller
Systems with
1.
2.
3.
4.
5.
6.
IP only configuration:
Windows XP Professional
Windows Server 2003 Standard and Web Edition
Windows 7 Professional 32 and 64 bit
Windows Server 2008 Standard
Windows Server 2008 DataCenter
Windows 2008 Web Server
64 bit CompleteView Server Applications
Systems with IP only or Gen II analog capture card configuration:
•
Windows 7 64 Bit
•
Windows Server 2008 64 Bit
All Servers must have the following:
Microsoft DirectX 9.0c or later
Minimum of 2 GB system Memory
Graphics Card with at least 256 MB RAM
Note: Server hardware requirements vary based on the cameras used and recording configuration. Please use the Salient Design Tool to calculate specific server requirements or contact Salient Systems
Engineers at 512-617-4800.
Note: Webcams and non-Salient video capture boards can interfere with the operation of CompleteView server applications. It is suggested that CompleteView server applications be installed on a computer without that hardware, or any webcams or video capture devices be removed from the system prior to installation.
Note: It is recommended, but not required, that CompleteView be installed on a computer with a ‘clean’ operating system installation. Other software packages, especially video management/editing applications or video capture device drivers, can interfere with the operation of CompleteView.
CompleteView Quick Start Guide Page 5
Note: If you intend to use the web version of the client application, Internet Explorer 6 or above is required. It is recommended that you allow prompting for Unsigned ActiveX controls within your Internet Explorer Security Options, in order for the web client to function without interruption.
CompleteView Quick Start Guide Page 6
3.
Pre Installation Check List
Note: Users upgrading from any v3.x CompleteView installation will need to enter a CompleteView v4 feature key prior to upgrading.
Users upgrading from CompleteView 4.0 to 4.1 will require a feature key prior to upgrading. Please contact Salient Support to obtain the feature key.
Verify all cameras that will be managed by CompleteView are listed on the CompleteView Supported
Cameras list.
If running CompleteView in a Virtual Server environment, where automatic software failover will be configured, ensure you have a USB over Ethernet device to attach the USB licensing keys to.
Note: If you will be running CompleteView in a Virtual Server environment where automatic failover will not be configured, you will need to contact Salient Support for a software licensing key after installation.
Check the original system design to verify the target system has enough processing capacity and storage space to support: o The number of cameras that will be recording to the system o The intended camera recording frame rate o The intended compression type o The intended recording resolution
If using analog PTZ cameras ensure that the target system is equipped with available serial port(s). If it is not, make sure you have a USB to serial adaptor. In either case you may also need a RS232 to RS485 adaptor depending on your camera make/model.
CompleteView Quick Start Guide Page 7
4.
Upgrading CompleteView
4.1.
Upgrading from CompleteView 3.x to 4.x
Upgrading from CompleteView 3.x to v4 requires a CompleteView 4.0 license key. For customers of Salient’s
Yearly Upgrade Plan (YUP) a 4.0 license key can be obtained by contacting Salient Systems Technical Support at 512-617-4802 or support@salientsys.com
.
CompleteView 4.0 comes in both 32 bit and 64 bit versions. There are special considerations for customers switching from 32 bit to 64 bit installations.
The 64 bit version of CompleteView does not support Salient’s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView.
CompleteView 4 32 bit does support the Fusion 4 capture cards, Immervision lenses and Agent VI analytics.
4.1.1.
Upgrading CompleteView 3.x to CompleteView 4 32-bit
1.
Contact Salient Support with the existing CompleteView Product ID to get a new V4 license key. The
Product ID can be found in
CompleteView Server
Configuration -> General tab ->
Feature Keys button
2.
Add the new v4 Feature Key to
CompleteView. The key can be added in CompleteView Server
Configuration -> General tab ->
Feature Keys button
3.
Restart the CompleteView server
CompleteView Quick Start Guide Page 8
4.
Download and install CompleteView 4.0 32 bit upgrade installer (CV-Update-4.0.0.XX.exe) and follow
the instructions in the Installation portion of this manual.
4.1.2.
Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key
A 32 bit to 64 bit upgrade, where the CompleteView 3.x 32 bit is licensed using a USB dongle, is performed in two parts. CompleteView v4 64 bit does not support USB license keys. First, upgrade to 32 bit CompleteView v4. Once this upgrade is complete, the switch can be made from the USB dongle based license key to a software based license key. Following the change form USB dongle key to software key it is then possible to from 32 bit CompleteView v4 to 64 bit CompleteView v4.
The 64 bit version of CompleteView does not support Salient’s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView.
1.
Upgrade from CompleteView 3.x to CompleteView 4.x 32 bit. Follow the instructions
2.
It is now necessary to back up the CompleteView configuration files. Backup the servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\CompleteView\. To back up the files copy them to another folder location (like the Desktop) or a USB drive.
3.
Download the keyfinder.exe utility from the salientsys.com website. Keyfinder.exe will log your current CompleteView licensing information which will be used by Salient Systems Technical
Support to generate a new v4 Feature Key. Once downloaded, run keyfinder.exe.
4.
Locate the featurekeys.dat file, which will be located in the same folder keyfinder.exe was run from. This may be the c:\{downloads} folder. Copy the file to a folder location where it will be easily accessible. The file will need to be sent to Salient Systems Technical Support to generate a new key in step 9.
5.
Uninstall CompleteView 3.x
32 bit. Go to Control Panel -
> Programs and Features, choose CompleteView and click ‘Uninstall’.
CompleteView Quick Start Guide Page 9
6.
Remove USB key from the CompleteView server.
7.
Install CompleteView 4 64 bit using the local installer (CompleteView-x64-Setup-4.0.0.XX.exe).
Do not use Admin Console. Follow the instructions in the Installation portion of this manual.
8.
Verify the servercfg.cvw and clientcfg.cvw configuration files do not exist in c:\program files\CompleteView\. If the files are present, delete them.
9.
Reboot the system
10.
Salient Technical Support will need to provide you with a new license file. Please obtain the new Product ID of
CompleteView prior to contacting support.
The Product ID can be found in
CompleteView Server Configuration ->
General tab -> Feature Keys button. When contacting Salient Technical Support for the new software license file you will need to provide the product key and the featurekeys.dat file obtained in step 4.
11.
After contacting Salient Technical Support for the new software license key, copy the new software license key file as well as the previously backed up configuration files to the
CompleteView installation folder. They files can be copied to c:\program files\CompleteView\
12.
Restart the CompleteView server.
CompleteView Quick Start Guide Page 10
4.1.3.
Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key
If the existing CompleteView 3.x 32 bit software is licensed with a software key the upgrade process is simplified. CompleteView 3.x 32 bit needs to be updated with a v4 Feature Key prior to installation of v4.
CompleteView 3.x 32 bit is then uninstalled and CompleteView 4 64 bit is installed as a final step.
The 64 bit version of CompleteView does not support Salient’s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView.
1.
Contact Salient Support with the existing
CompleteView Product ID to get a new
V4 license key. The Product ID can be found in CompleteView Server
Configuration -> General tab -> Feature
Keys button.
2.
Add the new v4 Feature Key to
CompleteView. The key can be added in
CompleteView Server Configuration ->
General tab -> Feature Keys button
3.
Backup the CompleteView configuration files. Backup the cvserver.lic, servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\CompleteView\. To back up the files copy them to another folder location (like the Desktop) or a USB drive.
4.
Uninstall CompleteView 3.x 32 bit.
Go to Control Panel -> Programs and
Features, choose CompleteView and click ‘Uninstall’.
5.
Install CompleteView 4 64 bit using the local installer (CompleteViewx64-Setup-4.0.0.XX.exe). Do not use Admin Console. Follow the
instructions in the Installation portion
of this manual.
6.
Copy the configuration files that were previously backed up in step 3 to the CompleteView installation folder. They files can be copied to c:\program files\CompleteView
CompleteView Quick Start Guide Page 11
7.
Restart the CompleteView server.
4.2.
Upgrade Note, CompleteView 4.3
When upgrading from CompleteView 3.x to CompleteView 4.3; refer to Section 4.1, “
Upgrading from
CompleteView 3.x to 4.x
” for upgrade instructions relevant to your installation.
CompleteView™ version 4.3 includes significant enhancements to the Video Volume database and the way
Volumes are managed. In order for these enhancements to take effect a mandatory post-installation database synchronization will occur the first time CompleteView™ version 4.3 is started. Depending upon the size and quantity of pre-existing Volumes, the post-installation database synchronization may require anywhere from several minutes to several hours to complete.
Use the CompleteView™ server GUI to verify the database sync is complete.
Server GUI Log Events
Start>All Programs>CompleteView>Server GUI
Server GUI Server GUI – Log Event List
“Finished File Scan” event indicates database sync complete
CompleteView Quick Start Guide Page 12
5.
Installation
Note: Users upgrading from any v3.x CompleteView installation will need to enter a
CompleteView v4 feature key prior to upgrading.
1.
Insert USB License Key into an open USB slot on the computer (skip this step for installations with a software based license).
2.
Insert CompleteView CD into CD-DVD/ROM drive.
The installation program should automatically launch.
3.
On the ‘Welcome’ screen, ensure that you have no open programs or applications running, and that you are logged into the system with
Administrative rights before proceeding, then click
“Next”.
4.
On the ‘User Information’ screen, fill in the ‘Name’ and
‘Company’ fields then click
‘Next’.
CompleteView Quick Start Guide Page 13
On the ‘Select Packages’ screen, select features based on the computer’s intended role.
If setting up a client workstation, only select options listed under “Client
Applications”. If setting up a CompleteView server, select all applicable ‘Client
Application’/’Server
Application’ options. When finished, click “Next ”.
5.
Confirm location to install
CompleteView. Default location: ‘C:\Program
Files\CompleteView’. Click
‘Next’.
CompleteView Quick Start Guide Page 14
Note: If you are upgrading from a previous version of CompleteView and valid
CompleteView v4 Feature Key is not present you will see this error message and the installation will exit. Please contact your
Salient Reseller about obtaining a v4 feature key.
6.
CompleteView Setup will detect any instances of CompleteView applications running. When it is finished, click ‘Next’.
7.
On the ‘Shortcut Folder’ screen choose the name of the Shortcut folder. This is where icons for
CompleteView applications will appear under ‘Programs’ in the
Windows Start menu .
CompleteView Quick Start Guide Page 15
8.
CompleteView is now ready to install. Click
‘Next’ to proceed.
9.
The ‘Installing
CompleteView’ screen will display. Clicking
‘Cancel’ will interrupt the installation.
CompleteView Quick Start Guide Page 16
5.1.
Analog Video Card, Driver Installation
If you do not have any analog capture cards click
‘Next’ and skip to step 12. If you do have analog capture cards installed click the ‘Install’ button which corresponds to the capture card type you have installed.
For Gen II capture cards (cards with 8, 16 or 32 analog inputs):
1.
Choose ‘Install’
2.
The driver installation will proceed. It may take up to a minute for the drivers to be installed.
3.
Click ‘OK’ to continue.
CompleteView Quick Start Guide Page 17
For Gen I capture cards (cards with 4 BCN connectors):
On the following screen (see Figure 1) select ‘NTSC (North
America)’. The driver installation will start, please click
“Continue Anyway” for each driver installation, there will be 2 drivers installed for each video port.
10.
If no errors were encountered the last screen of the setup process will show
‘Installation Successful’. The system needs to restart before CompleteView can be used. Click Reboot to restart the computer immediately or Later to exit the installation without rebooting.
Note: It is recommended that you reboot the system immediately following installation. If you do not reboot the system after the installation is complete, the CompleteView services will need to be started manually before the application can be used. To manually start the CompleteView services, go to Start/Settings or Control Panel/Administrative Tools/Services . On the Services screen select and start the following services, as they apply, CompleteView Administrative Service,
CompleteView Configuration Service, and CompleteView Server.
CompleteView Quick Start Guide Page 18
6.
Obtaining Your Virtual License Key
CompleteView supports licensing via USB dongles or via software based virtual license key. If you are licensing the server using a virtual license key you will have received an email from licensing@salientsys.com
.
This email will contain licensing instructions. Please keep the email available as it will be required for the licensing process to be completed.
Please skip this installation step if you have a dongle based license.
To obtain the virtual license, Salient will need your server GUID. The server GUID is a unique number identifying the server CompleteView is installed on.
To obtain the GUID, perform the following steps.
1.
Access CompleteView’s Server Configuration by clicking Start
2.
-> All Programs -> CompleteView, then choose System
Configuration.
Choose ‘Configure Servers’.
3.
Enter ‘localhost’ as the ‘Address’ and ‘admin’ as the
‘Username’. Leave the ‘Password’ field blank and press ‘OK’.
CompleteView Quick Start Guide Page 19
4.
From the ‘Misc’ tab press the ‘Feature keys’ button.
5.
The ‘License Not Found’ dialog will display.
Copy the GUID from the text box on this dialog (in this case the GUID is
‘0B0756NIQBA046P75IIIR1EGG’).
6.
Reply to the email you received form licensing@salientsys.com
. In the body of the reply message paste the GUID found in step 5.
7.
8.
licensing@salientsys.com
will reply back with your software license. The software license file is attached to the email and is called ‘cvserver.lic’. This license file will need to be saved to the
CompleteView installation folder (normally this is [Program Files]\CompleteView\). Save the file to this folder.
For the license to take effect reboot the CompleteView server system (optionally the CompleteView
Server service can be restarted from Windows Services console).
CompleteView Quick Start Guide Page 20
7.
Accessing CompleteView Server Configuration
1.
Click on Windows Start button.
2.
Go to All Programs, and then the CompleteView folder.
3.
In the CompleteView folder, click on System Configuration .
4.
System Configuration will open up and show 4 selections, choose “ Configure Servers ”.
5.
Login using “localhost” as the Address, “admin” as the username and leave password field blank.
( note : if configuring from a remote location, substitute the server’s IP address for localhost)
CompleteView Quick Start Guide Page 21
8.
Setup a Volume
1.
In Server Configuration , right click ‘Volumes’ and click
‘New Volume’.
2.
Choose the Drive and Folder you would like to record to using the Browse For Folder dialog.
The folder can be any local drive and folder or a mapped drive.
CompleteView Quick Start Guide Page 22
You will be brought to the General tab for the volume. a.
You can change the Drive and Folder using the Path field. Click the ‘…’ button to bring up the Browse For Folder dialog. b.
Free Space Threshold for Writing (MB) field specifies the minimum amount of free space in megabytes that must remain on the drive. When the specified amount of space is left on the drive,
CompleteView will begin writing video to the next volume specified or erase the oldest day of recordings on the volume to free space for new recordings. c.
Read-Only specifies no new video will be written to the volume, but when a search for video is initiated, CompleteView will look for video on this volume. Leave this unchecked so
CompleteView will actively write video to the volume.
3.
Click the Cameras tab. Put a checkmark next to the cameras that you would like to record to this volume.
Note: Salient recommends that the hard drive storing the operating system and page file not be used to record video. If the operating system and page file are stored on C:\, do not store video on the C:\ partition.
CompleteView Quick Start Guide Page 23
9.
Setup an IP camera
1.
In Server Configuration , right click ‘Cameras’ and choose ‘Add Camera’.
2.
You will be prompted to enter a name for the camera. Enter a name and click ‘OK’.
3.
You will be brought to the IP camera configuration tab.
4.
Choose the IP camera manufacturer from the Manufacturer list.
5.
Choose the IP camera model from the Model list. If your model does not appear on the list choose the closest available model on the list.
( Note : many IP cameras share the same Camera Model driver)
6.
Enter the IP address or Hostname of the IP camera/encoder in the
Address (Hostname/IP) field.
CompleteView Quick Start Guide Page 24
7.
If using an HTTP port other than 80, or if using an RSTP port, other then 554, change the port number to match the IP camera/encoder configuration in the associated fields. ( Note : in the majority of circumstances you can leave these at their default settings)
8.
Enter the username and password for the IP camera/encoder in the Username and Password fields.
9.
If you are not using one of the Generic camera models skip this step, otherwise enter the URL path to the image/MJPEG stream/RTSP stream in Image Path . Call Salient’s support at 512-617-4802 for specific image path configuration details.
10.
(Optional) Save the configuration by clicking the Server Configuration menu item then Save
Configuration . This step is optional, and can be performed at the end of configuring all cameras/schedules/volumes etc.
Note: You can test the camera functionality by right clicking on the camera in the tree view to the left and selecting
Note: To setup Digital PTZ on a fixed camera:
1. Click the ‘PTZ’ tab.
2. Check ‘PTZ Enabled’.
3. Select ‘Digital’ from the ‘Protocol’ drop down box.
For full instructions on setting up Digital PTZ please reference the
CompleteView Administrators Manual.
Live View .
CompleteView Quick Start Guide Page 25
10.
Setup a New User in Server Configuration
1.
In Server Configuration , right click ‘Users/Groups’ and choose ‘New User….
2.
You will be prompted to enter a name for the user. Enter a name and click ‘OK’.
3.
You will be prompted to enter a password for the user. Enter a password and click ‘OK’.
4.
Enter the same password again in the Verify
Password field.
CompleteView Quick Start Guide Page 26
5.
You will be brought to the Administration tab for the user.
6.
On this tab you can select the user’s group membership, whether or not their activity is logged and whether or not they are an administrator of this server. ( Note : In the event of a difference between user-level permissions and group-level permissions, the most permissive combination of access will be allowed)
Note: A corresponding user will need to be created in the Client Configuration tool. The Client
Configuration tool is where specific view layouts and maps can be configured for the user. Please
refer to the Client Configuration section for setup
7.
Click on the Camera tab to configure camera-specific permissions. a.
View provides the user with access to view live video from the selected camera b.
Playback provides the user with access to search and play recorded video. c.
Export provides the user access to export video from the selected camera. d.
PTZ provides the user with permission to control the camera movement (applies only to cameras with PTZ capability)
CompleteView Quick Start Guide Page 27
e.
PTZ Priority sets the priority level a user has for the selected PTZ camera. In the case where multiple users are accessing the same PTZ camera simultaneously, the user with the highest set priority level will gain control. f.
Presets configuration is used to set permissions for individual preset numbers on a PTZ camera.
CompleteView Quick Start Guide Page 28
11.
Setup a Recording Schedule
Note: A default schedule is created upon installation which should be modified to define the general recording parameters. It is possible to setup additional schedules to define separate recording parameters for holidays, weekends etc. Please refer to the
Administrators Manual for further details.
1.
In Server Configuration , expand ‘Schedules’ and select ‘Every
Day’.
2.
You will be brought to the schedule’s Edit tab.
3.
Select a camera from the list. If your camera is not listed choose the correct group of cameras from the
Cameras drop down box.
4.
Select the type of recording you wish to enable for the camera using the Scheduled ,
Ext. Alarm , Motion and Prealarm buttons.
5.
Highlight the times of day the selected recording type(s) will be active for the selected camera. The time line to the right of the selected camera is labeled 0 through 24 which represents the hours of day on a 24 hour clock. To highlight a block of time, left click and drag the mouse over the times you wish to have the selected recordings active. Release the left mouse button when finished highlighting. You can choose different recording types and highlight other areas of the bar until the recording schedule for the selected camera is finished.
Note: The time line bar allows for up to 15 minute granularity when setting recording schedule times. For more granular control use the Start and End controls to set recording times down to specific minutes. The Copy Schedule and Paste Schedule buttons can be used to quickly copy a schedule configured on one camera to another camera. See the Administrators Manual for additional details.
CompleteView Quick Start Guide Page 29
Accessing CompleteView Client Configuration
1.
Click on Windows Start button
2.
Go to All Programs, and then the CompleteView folder.
3.
In the CompleteView folder, click on System Configuration .
4.
System Configuration will open up and show 4 selections, choose “ Configure Clients ”.
5.
On the following screen select “ Local Configuration ”. ( note : for more information on using
Configuration File or a Configuration Server reference the Administrators Manual)
6.
Login using “admin” as the username and leave password field blank.
CompleteView Quick Start Guide Page 30
12.
Add a Server to Client Configuration
1.
In Client Configuration, right click Servers and choose
Add Server .
2.
Enter the server’s hostname or IP address in the Enter
Server Address field.
3.
Enter the username and password for the server.
4.
The Cameras tab will appear showing a list of the cameras available from the server. The server has been successfully added.
CompleteView Quick Start Guide Page 31
13.
Setup a New User in Client Configuration
Note:
A corresponding user should be setup on the server in Server Configuration . More flexible
user configuration can be achieved allowing the administrator to configure different users for the clients and servers; please reference the Administrator’s Manual for details of these setup scenarios.
1.
In Client Configuration, right click ‘Users/Groups’ and choose ‘New User’ .
2.
You will be prompted to enter a name for the user (this should correspond to a user created in Server Configuration ). Enter a name and click ‘OK’.
3.
You will be prompted to enter a password for the user (this should correspond to a user created in
Server Configuration ). Enter a password and click ‘OK’.
4.
Enter the same password again in the Verify
Password field.
CompleteView Quick Start Guide Page 32
5.
You will be brought to the Administration tab for the user. a.
Checking the Administrator checkbox will allow the user to modify this session configuration in
Client Configuration. b.
Checking Auto Fullscreen will automatically display the Video
Client full screen when the user logs in. c.
Checking Auto Sequence will set the video client to automatically enter
Sequence mode when the user logs in. d.
Checking Active Directory
Authentication will indicate whether the user is a non-editable Active
Directory object. e.
Checking any options under Hide
Nodes will disable the display of the selected node for the user in the Video Client’s Tree View f.
Member of these groups – Displays a list of all local groups. If set, the user is a member of the group and will inherit any view layouts and maps that have been created for the group(s).
CompleteView Quick Start Guide Page 33
14.
Setup a View Layout
1.
In Client Configuration , expand ‘ Users/Groups’
2.
Right click on Views and click New View .
3.
You will be prompted to enter a name for the view.
Enter a name and click OK .
4.
You will be brought to the General tab for the view. a.
The View Name field allows you to change the name for the view. This is the name that will display in the Video
Client . b.
Checking the In Sequence checkbox will configure the view to be part of the user’s sequence. When the user enters Sequence mode the Video Client will switch to this view automatically. c.
The Dwell Time field allows you to set the amount of time the view is displayed for during Sequence mode.
The Dwell Time is configured in seconds.
CompleteView Quick Start Guide Page 34
5.
Click the Edit tab. The Edit tab displays the view layout configuration tool which allows you to select cameras for the view and arrange the camera tiles in any order and size that is required. a.
To add a camera to the view, drag a camera from the Cameras list onto the Drawing Surface
(grey area which is displaying grid points). b.
To show cameras from a different server, select the server from the Server drop down list. c.
If configuring the view for a 4x3 aspect ratio monitor leave View Target at 4 : 3 . If configuring the view layout for a 16x9 aspect ratio monitor (wide screen) then change View
Target to 16 : 9 . The Drawing Surface will change to reflect the target monitor’s layout. d.
Checking Grid Scale enables grid points to be displayed on the Drawing Surface . Camera tiles will snap to the grid points allowing for easier alignment of camera tiles. e.
The number of snap to grid points can be changed to make the points more or less granular.
Selecting 1x, 2x or 3x in the Grid Scale drop down list will change this. f.
Checking Title Bar will toggle the title bar display on the camera tiles in the view layout.
Note: Camera tiles do not have to be manually expanded to fill the entire
Drawing Surface . The Video Client will automatically remove unused space to the right and bottom of the camera tiles in order to display the view layout in the largest area of the monitor possible. In the view layout shown above the excess space to the right and bottom will be removed and the four camera tiles will be displayed full screen
CompleteView Quick Start Guide Page 35
15.
Setup a Map View
1.
In Client Configuration , expand ‘ Users/Groups’
2.
Right click on Maps and click New Map...
3.
Enter a name for the map in Enter map name: field. This will be the name displayed in the
Video Client .
4.
You will be brought to the General tab. Click the Import button to select a .JPG or .BMP file to be used as the background for the map.
CompleteView Quick Start Guide Page 36
5.
Windows Open dialog box will appear. Select the .JPG or .BMP file. Click Open .
6.
The selected file will appear in the Images list of the General tab. Highlight the image. A preview of the image will appear to the right of the Images list. Press Select to use this image as the background for this map.
CompleteView Quick Start Guide Page 37
7.
Once the image is selected the file name will appear in the Image Name: field.
8.
Click the Edit tab to add cameras and links to this map. a.
To add a camera drag and drop a camera from the list to the left of the map image onto the desired location over the map. A camera icon will appear with a corresponding field-of-view cone. You can adjust the position and size of the cone using the on screen controls. Hover over the camera icon to see a snapshot of the camera’s view, which can help you properly position the camera and adjust its field-of-view cone. b.
To add a map link drag and drop a map from the list to the left on onto the desired location over the map.
CompleteView Quick Start Guide Page 38
16.
Appendix A: Configuring Windows Firewall Exceptions for
CompleteView
CompleteView uses three ports for communications to client viewing and administration applications. It is necessary to open these ports if Windows Firewall or another firewall program is installed on the computer running CompleteView server software.
Note: If a camera is configured to use the Generic RTSP/UDP driver another firewall rule will need to be configured in addition to the rules listed below. UDP ports 6970-7225 will need to be open on the CompleteView server.
CompleteView Quick Start Guide Page 39
16.1.
Configuration of Windows Firewall on Windows XP
1.
Open Control Panel by clicking Start then Control
Panel.
2.
Click Windows Firewall to open the firewall settings.
3.
Select the Exceptions tab then click Add Port to add an exception
.
On the Add a Port dialog box enter, “ CV Data ” as the
Name ; enter 4242 as the Port Number ; set the Protocol to
TCP . Click OK to add the port exception.
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5.
Click the Add Port button on the Windows
Firewall Exceptions tab to add another port exception. On the Add a Port dialog box enter,
“ CV Command ” as the Name ; enter 4243 as the
Port Number ; set the Protocol to TCP . Click
OK to add the port exception.
6.
Click the Add Port button on the Windows
Firewall Exceptions tab to add another port exception. On the Add a Port dialog box enter
“ CV Admin Service ” as the Name ; enter 4255 as the Port Number ; set the Protocol to TCP .
Click OK to add the port exception.
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7.
Click the Add Port button on the Windows
Firewall Exceptions tab to add another port exception. On the Add a Port dialog box, enter “ CV Config Server ” as the Name ; enter
4250 as the Port Number ; set the Protocol to
TCP . Click OK to add the port exception.
8.
Click the Add Port button on the Windows
Firewall Exceptions tab to add another port exception. On the Add a Port dialog box enter “ CV Web Service ” as the Name ; enter
8080 as the Port Number ; set the Protocol to
TCP . Click OK to add the port exception.
9.
Click OK on the Windows Firewall dialog to save the changes.
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16.2.
Configuration of Windows Firewall on Windows 7
1.
Open Control Panel by clicking
Start then Control Panel.
2.
Open the Security options by clicking System and Security .
3.
Click Windows Firewall.
4.
Click Advanced
Settings.
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5.
Select Inbound Rules.
6.
Click New Rule.
7.
Select Port and click next.
8.
Enter in the following ports as
Specific Local Ports and click next.
4242 – Data
4243 – Command
4250 – Config Server
4255 – Admin Service
8080 – Web Server*
*Optional
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9.
Select Allow the connection and click next.
10.
Select which network types apply to this rule and click next. If you are not sure, select all.
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11.
Name the rule
CompleteView and click
Finish.
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16.3.
Configuration of Windows Firewall on Windows Server 2008
1.
Right click on My Computer and select Manage .
2.
Expand Configuration to see
Windows Firewall with
Advance Settings.
3.
Expand Windows Firewall with
Advance Settings to see
Inbound Rules.
4.
Select Inbound
Rules.
5.
Click New Rule.
6.
Select Port and click next.
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7.
Enter in the following ports as
Specific Local Ports and click next.
4242 – Data
4243 – Command
4250 – Config
Server
4255 – Admin
Service
8080 – Web Server*
*Optional
8.
Select Allow the connection, and click next .
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9.
Select which network types apply to this rule and click next. If you are not sure, select all.
10.
Name the rule
CompleteView and click
Finish.
CompleteView Quick Start Guide Page 49
17.
Appendix B: Change Internet Explorer settings for
CompleteView Web Client
CompleteView v3.8.1 and higher provides a Web Client compatible with Internet Explorer, Firefox and Google
Chrome browsers. When accessing the Web Client with Microsoft Internet Explorer it may be necessary to modify some operating system and/or Java settings to access the web client and optimize performance.
Note: Setting changes only apply when accessing the Web Client with IE 8 & 9.
When access the Web Client with Chrome or FireFox browsers these settings do not need to be changed.
17.1.
Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v9
1.
In Internet Explorer, click Tools -> Internet Options -> Security
2.
Click ‘Custom level…’
3.
Under the ‘ActiveX Controls and plug-ins’ heading set
‘Allow ActiveX Filtering to ‘Disable’
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In addition to the above setting change in Internet Explorer, it is necessary to change a setting in Java based on which version of Windows 7 is used.
17.2.
For users of Windows 7 32 Bit edition
1.
Open Windows Control Panel, double click ‘Java’ to open the ‘Java Control Panel’
2.
Click the ‘Advanced’ tab. Under ‘Java Plug-in’ check ‘Enable the next-generation Java Plug-in
(requires browser restart)’
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17.3.
For users of Windows 7 64 Bit edition
1.
Open Windows Control Panel, double click ‘Java’ to open the ‘Java Control Panel’
2.
Click the ‘Advanced’ tab. Under ‘Java Plug-in’ uncheck ‘Enable the next-generation Java Plugin (requires browser restart)’
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17.4.
Configuring for Web Client access on Windows Server 2008 using Internet
Explorer v8 or v9
1.
Under Administrative Tools open Server Manager.
2.
Click ‘Configure Internet Explorer Enhanced Security Configuration.
3.
Disable Internet Explorer Enhanced Security Configuration for both Administrations and Users.
4.
Open Internet Explorer and click Tools -> Internet
Options -> Security -> Trusted Sites
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5.
Click Sites
6.
Enter the URL of the CompleteView Web Client and click ‘Add’ to add the CompleteView Web
Client to the list of Trusted Sites.
Note: For users of Internet Explorer 9 on Windows Server 2008, you should also
‘Disable ActiveX Filtering’ in Internet Explorer’s security settings.
1.
In Internet Explorer, click Tools -> Internet Options -> Security
2.
Click ‘Custom level…’
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3.
Under the ‘ActiveX Controls and plug-ins’ heading set
‘Allow ActiveX Filtering to ‘Disable’
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18.
Appendix C: Software Guidelines and Best Practices
IP Cameras
PTZ Cameras
Motion Zones
CompleteView Settings
Make sure your cameras are on the CompleteView Supported
Cameras list.
Configure resolution, maximum frame rate, and compression settings using the camera manufacturer’s setup tools and/or software.
If you require time stamp and camera name overlay and are not recompressing the IP video stream, make sure these settings are configured on the camera using the camera manufacturer’s setup tools and/or software. Unless you have chosen to recompress the video stream on the IP camera setup tab in CompleteView, the time stamp and camera name will not display in recorded video, even if it is enabled on the General setup tab within CompleteView System
Configuration.
The recording frame rate settings must be configured via the IP camera manufacturers setup tools/software, otherwise if left as default
CompleteView will record the rate the IP camera is defaulted to.
Exception: Arecont cameras will utilize the fps settings on the
CompleteView System Configuration Camera Setup General Tab fps settings for scheduled, alarm, and motion recording .
PTZ Cameras should be setup for scheduled recording and not motion recording.
Avoid areas of constant motion such as trees, shadows, busy streets, etc.
Test the configured sensitivity settings before finalizing your configuration to ensure a low level of ‘false alarms’.
Review recordings after a few days of operation to make sure the motion settings are configured properly.
Storage Volume
Threshold
RAID Arrays
CompleteView Quick Start Guide
For optimal performance, verify each recording volume’s threshold is set to a minimum of 5% of the total storage capacity of the volume.
If you have more than one storage array, it is recommended to split the camera recording between the arrays to maximize I/O performance.
Ex. 50 total cameras – setup 1-25 to write to first array, and 26-50 to write to the second array.
Schedule or perform periodic consistency checks during off hours to assist in finding drive/array failure detection. This will ensure optimal
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performance of the storage array.
Note: If you purchased a Salient NVR the setting recommendations listed under
&General Best Practices have been preconfigured at the factory.
System Settings
System Settings & General Best Practices
System Hardware
Drivers
Make sure you have current/stable drivers for the system’s chipset, RAID
Controller (firmware, driver), video adapter & network controller.
Make sure to have current/stable bios for your specific motherboard.
Make sure to read all release notes for driver compatibility with your current hardware set, as not all driver/bios updates are necessary unless they have a
System Settings fix for a current issue that you are experiencing.
Important: Disable Windows indexing on all recording volumes.
If running an antivirus application disable real-time file scanning & scheduled scans on all recording volumes as well as the [Program
Files]\CompleteView folder and [ProgramData]\Salient folder.
Set Performance Options to adjust for best performance on the operating system.
It is recommended that you configure your operating system on a dedicated partition. This partition should not contain any video recording volumes. It is also recommended that sizing be a minimum of 50GB.
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19.
Additional Resources
Visit the Salient website, www.salientsys.com
, for additional support and CompleteView training:
•
Manuals & Documentation ( www.salientsys.com/support/manuals-documentationx/ ) – Includes
Administrator’s Manual, Client User Manuals (including Video, Alarm and Web clients), How To
Guides and Tips.
•
Online Tech Support ( www.salientsys.com/elearning ) – Get quick access to online tech support modules that cover the most frequently asked product questions, such as “Adding and Moving IP
Camera Licenses.”
•
Salient University eLearning ( http://salientsys.latitudelearning.com
) – A convenient way to get trained on CompleteView. Register online for access to interactive, user training modules covering the Video,
Alarm, Mapping and Web clients.
•
Classroom Training ( www.salientsys.com/training ) – Traditional, classroom training is available throughout the United States. Please visit the Salient website for training calendar, agenda and registration.
Salient Systems
10801 N. MoPac Expy.
Building 3, Suite 700
Austin, TX 78759
512.617.4800
512.617.4801 Fax www.salientsys.com
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©2012 Salient Systems Corporation. Company and product names mentioned are registered trademarks of their respective owners.
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