SCRIPT
Universal Center Orientation
Voice over Announcer - Male
Welcome to WorkForce One employment solutions in Broward County.
This video will cover the Universal Center Orientation.
On camera talent in news set studio - Female
Welcome to WorkForce One
I’m Carey Leeds. For your convenience this information is also offered to you at our
Centers in English, Spanish or Creole.
Announcer Male - INTRO
WorkForce One, through our three career centers in Broward County, trains and
prepares job seekers for employment and self-sufficiency. Some of our services
include career exploration tools, career path advisement, career seminars and
workshops as well as networking and employer recruitment events.
In this video orientation, you will learn about our services and resources as well as
our expectations for you while in our centers.
It is important for you to know that WorkForce One is not a staffing agency. Unlike
staffing agencies, which are able to directly place you in available jobs, WorkForce
One provides the tools for employment and success, but YOU land the job.
WorkForce One is also not the unemployment office. However, we do provide
computers with internet access that you can use to file your claim. In addition, we
have representatives who are available to assist with filing claims, looking up claim
status, or providing follow-up contact information. These representatives are not
able to process claims or resolve claim issues.
To best take advantage of our career centers it is important that you pay attention
to the material covered in this video.
During the video, special graphics will display questions related to the topics
covered in each section of this video presentation. You will be given multiple choices
for the answers to these questions. In order to complete this video course you must
successfully answer all the questions. However, after each question, you will be
shown the correct answer.
Please take special note of these graphics and write down the correct answers, as
you will be asked each question again at the end of the video presentation. Upon
successful completion, you will be able to display and print out a certificate of
completion. Please print out your certificate and bring to the WorkForce One
Career Center nearest to you, to receive your work registration paperwork and
begin the work registration process.
Once printed, you must bring this certificate to the WorkForce One Career Center
nearest to you, in order to utilize our services
If you do not have access to a printer or can not print out a copy of your certificate
you can come into a WorkForce One Career Center with your Log In information,
which is your name, Zip Code and Last 4 digits of your social security number, and
we will look it up for you.
On camera talent in news set studio - Female
We work for you. We are here to assist you in becoming self-sufficient and employed by
preparing you for your next best job through career counseling, training, and other forms
of assistance.
Who We Are?
Our Vision
WorkForce One Employment Solutions’ vision is to be the premier workforce agency
promoting better jobs and providing quality workers that enhance the quality of life and
build a sustainable economy for Broward County. We exists to assist Broward County
businesses with human resource solutions and Broward County residents with
employment and training opportunities – at no additional cost to either customer. This
ultimately impacts the quality of life in our community and helps build a sustainable
economy for the County.
Our Mission
Our Mission is to provide innovative solutions through the professional delivery of
quality services which consistently and effectively meets workforce needs.
Lets go out to one of our centers and Reporter Richard Stone – Richard. - Male
Our Locations
WorkForce One has three full-service offices located in Broward County. WorkForce
One North is located in Pompano Beach. WorkForce One central is located on Oakland
Park Boulevard in Fort Lauderdale. And WorkForce One South is located in Hollywood.
(Show address on screen)
Extended Hours of Service
In order to better serve our customers all WorkForce One centers now have extended
hours. We are opened on Mondays through Thursdays from 8 AM to 7 PM and on
Fridays from 8 AM to 5 PM. During weeks with a legal holiday, all centers will operate
from 8 AM to 5 PM and will close on the holiday. For instance, if Memorial Day falls on
Monday, the centers will be closed on Monday and the schedule of operation for the
remainder of the week will be 8 AM. to 5 PM. The center will return to its regular
schedule the following week.
Dress Code
If you are coming to any of our centers, WorkForce One requires that all participants
dress in business casual attire. For our male customers this means dress slacks or khakis
with a dress shirt. Sweaters, either pull over or cardigan type and dress shoes or dress
boots.
For our female customers this means dresses and skirts at or below the knee, dress slacks,
or dress suits. Sweaters and blouses, dress pumps, sandals, boots, or flats.
Please dress appropriately and conduct yourselves in a professional business like manner
as we often have employers in our centers looking to interview applicants on the spot.
WorkForce One has employers that come to our centers every week. Many times they
come in and take applications directly, possibly scheduling face-to-face meetings with
someone from the human resource department. For this reason we want you to be
dressed in business casual attire. You do not get a second chance to make a first
impression.
WorkForce One is in the business of employment. Many employers have a relationship
with us. They might have a job that is not posted. Many times they ask us about personal
referrals and what we know about you.
Now back to you in the studio.
Voice Over Announcer – reads all questions - Male
Now we will show you the first test question. Don’t forget, after each question, you
will be shown the correct answer. Get your pencils ready and write down the correct
answers, as you will see these questions again at the end of the video presentation.
Show Graphic
Question #1
WorkForce One is the local agency in Broward county that:
A – Exists to help business and residents in providing employment and training
Opportunities.
B – Provides these services at no Cost to employers or customers
C - Has three locations in Broward County
D - All of the above
The correct answer is – “D”
Our Services
If you or someone you know needs a new job, a better job, access to thousands of jobs,
additional training, an updated resume, or better interviewing skills, we can help.
Sometimes you may have a job but want a better job. Many people are preparing
themselves for a better position. We can help with that too.
In the past, you could come to WorkForce One and get the WIC program or we helped
young families or we provided unemployment claims.
We still have many of those programs however; we have grown and expanded our
services. Today, WorkForce One works with companies and organizations in Broward
County that are involved with the design and the future of the county. Over the years
WorkForce One has developed many new services that are available at no cost to you.
WorkForce One has a business outreach staff which assist businesses in designing
different jobs. When these jobs are created, our outreach staff brings them back to
WorkForce One were they are made available to you through our job board system, the
Employ Florida Marketplace, which we will cover shortly.
We provide services to anyone, in any situation. Even if you are unemployed, laid off,
transitioning from one job to another, underemployed, youth - age 16 to 21, an older adult
age 55 or older, or anyone in between we can help. You just have to have a desire to
work! Whether you are a professional or non-professional, these tools and services are
provided to you at no cost.
Cut to Field Reporter
Resource Center
Let’s discuss the free tools available to you in our Resource Center!
When you come into a WorkForce One Career center you will encounter the Resource
Center. This is where you can sign up for the many workshops that are available at
WorkForce One.
In addition to registering for workshops, this is also where you will be able to access
computers, printers, fax machines, copiers, telephones, as well as web access. All of the
equipment here are of commercial grade and you are welcome to use them as much as
you like for a job related activities, at no cost to you.
This means that you can make copies of your resume, but you can not make copies of a
recipe for instance. As long as it's work-related, we will allow you to make phone calls to
employers for a job interview, or fax your resume to an employer and call him/her to
ensure that it was received.
In addition we have a very professional, helpful staff who can answer your questions.
And we provide one-on-one career counseling services.
Resource Center Code of Conduct
The Resource Center is for Job search activities only. Personal or private small business
use is not allowed. When in the Resource Center, please adhere to Resource Center
equipment usage and time limits. There may be times during the day where computer
usage is at a peak and we may limit the amount of time you can use a computer.
However, later in the day as usage becomes available again you will be able to use the
computer as much as you want.
We ask that you respect the privacy of other job seekers using the equipment in our
Resource Center. For your safety and out of respect for all customers, food, and drinks,
are not allowed in the Resource Center, and in addition, we ask you to keep a close eye
on your children at all times.
Show Graphic
Question #2
WorkForce One’s Resource Center
A – Has all of the professional tools and equipment to help you obtain employment
B – Is only open for 4 hours each day
C - Allows you to use computers and fax machines
D - Is not available unless you sign up
The correct answer is – “A”
Internet-Based Tools – (EFM) Employ Florida Marketplace
Employ Florida Marketplace (EFM) is an Internet-based service and tool that allows
individuals to research careers, research education and training programs, search for jobs
in Florida, save job searches and run job searches automatically.
EFM is the State of Florida's employment website or job bank. It is owned and
maintained by the state of Florida, and has thousands of jobs available on it. It is setup in
the same way as monster.com and other similar job sites. You have to register, by
creating in a username, and a password to enter the site. Once inside you will be able to
access thousands of jobs.
EFM will be your best friend. You will be able to go into the system from time to time to
research careers, check out education and training programs, and search for jobs
anywhere in the state. You can even narrow your search. Let's say you only want to work
in Fort Lauderdale. You can search for jobs only in Fort Lauderdale or you can search by
a particular ZIP code. You can also create job searches to run automatically and set up
automatic notifications. Let's say you're an office manager, and you want to work in Fort
Lauderdale. You can set up the system so that when an office manager job is created in
Fort Lauderdale, the system will send you a notification. This is a very powerful tool. The
system will work best for those who have uploaded or created a resume on EFM.
Show Graphic
Question #3
Employ Florida Marketplace (EFM) is
A – The name of a state program for funding purposes
B – A job fair in Tallahassee
C - Florida’s internet website you can use to help you obtain employment
D - A place to test your skills and abilities
The correct answer is – “C”
Cut to Studio Anchor Reporter
Free Workshops
WorkForce One provides excellent workshops to job seekers at no cost. We have noticed
over the years that people looking for employment always seem to stumble in three
specific areas.
The first area is that they do not know where to go to find the job that they want or where
the jobs are located. 50% of all jobs are never advertised. You're not going to find out
about them in the paper, on the radio or TV. There is no way to learn about these
positions unless you know the right people. WorkForce One has a workshop that helps
address this issue. It is called the Action Workshop (job search process).
The second area where job seekers often stumble is on their resume. WorkForce One has
designed a resume workshop that will teach you how to create and produce a professional
resumes, that will get you noticed and maybe even hired!
The third area where people stumble is in the interviewing process. Closing on a job is
critical to completing the hiring process. The interviewing workshop helps prepare you to
close and obtain a job in today's workplace. We will teach you how a great interview is
really about creating a positive impression and wowing the hiring manager. Impress them
and they will want to hire you. In this workshop, there is a lot of information on what to
do and how to prepare yourself for a successful interview.
In addition to all of this, we have a computer lab. Here you can test some of the skills that
you have and possibly upgrade them. Let's say for example that you want to learn more
about Excel or you want to test and upgrade your typing skills. You can go into the lab
and learn more about these subjects. We also have an Internet workshop. This workshop
will cover things like current hot topics and sites on the Internet such as LinkdIn, and
Facebook, and how you can successfully use these sites and information in your job
search.
At WorkForce One our workshops are offered in the morning and afternoon sessions,
several times a week at each career center. All of the workshops that we've discussed so
far are 2 to 3 hours in length. A workshop schedule is available on the WorkForce One
website or you may pick up a center’s workshop schedule at the front desk. Please be
aware that the schedule for our workshops may vary monthly.
WorkForce One does offer an extended job search workshop called the PPN Workshop.
The professional placement network workshop is a 12 hours long workshop that meets
for three days for four hours a day. It includes subjects such as goal setting, networking
strategies, proactive action plans, interviewing and negotiating techniques, effective
search methods, and developing a winning resume.
The workshop has a few basic requirements. First, participants must have had an annual
salary of more than $35,000, or five years of supervisory experience or a bachelors
degree.
Show Graphic
Question #4
Free Workshops are available at WorkForce One Centers including:
A – The Action Workshop and Resume Writing Workshop
B – The Computer skills Workshop and Successful Interviewing
C - Job Search Techniques and Professional-level Job Search
D - All of the Above
The correct answer is – “D”
Cut to Field Reporter - Male
Community Connections
Many job seekers face multiple challenges.
WorkForce One can connect job seekers with internal and external resources to help them
with the various challenges that they may face. This could include people experiencing:
disabilities, criminal histories, substance abuse, homelessness, etc…. Feel free to talk to
your case manager about any problems you may be facing; he/she can refer you to the
appropriate resources for assistance.
For example, if you have a visual impairment; you may be referred to our computers with
larger print, on the other hand, if you have a hearing impairment, we have TTY lines
available at our centers. Maybe there is something that is making it difficult for a
customer to come to a WorkForce One Career center, like the need for a wheelchair, or
maybe a for need transportation assistance. Even if an interpreter is needed, we can assist
in all of these instances. If we don't have the service here at WorkForce One, our staff
will connect the customer with the right service provider within our community.
If you have a criminal history, we have staff members who have been trained to work
with customers such as yourself. They will work to see what can be done to alleviate the
barrier that your background might create in getting you employed. Whatever the case,
WorkForce One Employment Solutions can assist you in finding a solution. That's our
business.
Cut to Studio Anchor Reporter - Female
Additional Services
AARP
This is a training and employment program for Broward County residents, 55 years of
age or older. We can assist those that qualify with their resume, help them get additional
training, or help them obtain part-time or full-time work.
Federal Bonding Program
This program assist ex-offenders and others secure job placement by guaranteeing their
trustworthiness as an employee.
Interview Attire
WorkForce One assists eligible individuals in getting appropriate interviewing attire if
they do not have one. For example if you get a call today for a possible interview
tomorrow and you do not have a jacket, or you do not have the right clothing, we can
help. If we have the clothing available and we can fit you, we will give it to you at no
charge.
Veterans Services
WorkForce One is dedicated to assisting veterans with employment and training
opportunities. Representative are provided to assist veterans customers with services such
as counseling, labor market information, job referrals, job search workshops, and job
development with potential employers and more.
One-stop Disability Services Coordinator
Every WorkForce One center has a Disability Services coordinator. This Coordinators
provide customers with disabilities and special needs information regarding programs and
services, offering them aid in many forms. If you are a person with a disability and need
assistance to access programs and services, please see the front desk to inquire about this
service.
Show Graphic
Question #5
WorkForce One has other Additional Services including
A – AARP, Veterans, Ex Offender, and Disability Services
B – Job Corps Training, and Interview Attire Service
C - Federal Funding Program
D - All of the above
The correct answer is – “D”
Cut to Field Reporter - Male
Career Development Department
Our Career Development Department is a specialized department that provides: Job
training, supportive services, assistance to increase skills, and counselor advisement.
Customers must meet the eligibility requirements.
If you intend to go to school or attend an educational program, then the Career
Development Department provides the services that will assist you.
Everyone in this program is assigned a WIA case manager. WIA stands for Workforce
Investment Act. There are basic eligibility requirements. This will be covered in the WIA
online video course.
Cut to Studio Anchor Reporter - Female
Non-traditional Occupations for Women
Non-traditional occupations for women is an occupation in which women comprise 25%
or less of all total employment in that occupation. These jobs are in all major
occupational groups and provide many unique employment options for women. All are
attractive because they offer higher entry-level wages with pay ranging between $20-$30
per hour.
Some examples of non-traditional jobs for women include detectives, architects, chefs,
barbers, clergy, computer and office machine repairs, construction and building
inspectors, railroad conductors, machinists, truck drivers, firefighters, aircraft pilots,
construction occupations and small engine mechanics just to name a few.
On the other hand there are non-traditional occupations for men as well, for example
nursing. Many years ago most nurses were female; however, today many males are in
that role. It's a great career, and there is a lot of room for advancement.
There are a lot of careers that you may not have thought of. For instance, woman can be
master plumbers – and own their own company and be very successful. Sometimes we
have preconceived ideas of what it takes to begin a career, so do your research. Pick a
career that you like and that you will enjoy. If you spend your time in the right program
doing what you love, you are more likely to be successful at it.
For more information regarding our available programs and services, please visit our
jobseeker page at www.wf1broward.com.
Show Graphic
Question #6
If you intend to go to school and need funding, WorkForce One can help you
through the:
A – Adult Program and Workers Program
B – WIA – WorkForce Investment Act
C - School and Job Placement Program
D - Career and Industry Department
The correct answer is – “B”
Cut to Field Reporter - Male
Employ Florida Marketplace (EFM)
This is the online Internet website maintained by the state of Florida that provides tools
for individuals seeking a job in Florida. This online job board is the place to go when you
need to find jobs in Florida.
This is what the home page looks like (show homepage). Now the beauty of this is that
you can access EFM anywhere in the world. Even when visiting family outside of the
country, you can still access jobs in the state of Florida, whenever you want.
So you see we are seeking a long-term relationship with you. This is something you can
use for the rest of your life, and make it work for you. You want to keep logging on to
EFM, you want to make it your best friend.
The Employ Florida Marketplace, EFM allows customers to receive automatic
notifications of new job matches. For instance, if you are an accountant, you can set up
the system to alert you whenever an accountant job has been posted - and in any city in
the state of Florida that you like. The system will send you a notification.
You can upload up to 10 professional resumes using this online system. How many of
you have had more than one career? For example, I was in the hospitality industry for 15
years and had a resume for a hospitality job. I also had experience in finance, so I created
a resume for finance as well. I was open to working in the hospitality industry or in
finance. You can have resumes for more than one job if you have the experience. This
will maximize your exposure to employers and our county and the whole state.
Now, some of you may be thinking why would I do that? When employers see all four
resumes they will think I'm a jack of all trades. This is where the system really works for
you. Employers will not see all four resumes. They will only see the one that they are
looking for.
You also should complete the skills assessments and the transferable skills analysis
sections. The first time you go on EFM it is very important for you to complete the skills
analysis sections thoroughly because our recruiters here at WorkForce One use those
skills sections to refer employers who log on to EFM looking for employees to you.
Invest the time to fully complete the skills assessment analysis. Bear in mind that you
only have to do it once.
Cut to Studio Anchor Reporter - Female
So why register on EFM?
Remember, by registering on EFM individuals can create and save multiple resumes,
create and save job searches, create and save skill assessments, keep records of job
applications, create files on employers and much more.
So go to www.employFlorida.com and get started -- it's a very simple process. If you
cannot do this from home you can go to a WorkForce One center and the staff will assist
you in registering on one of our computers in the Resource center.
While registering, the more thorough you are during the this process, the easier it is for
employers and WorkForce One staff to find and match you to open positions on EFM.
A complete registration consists of:
Personal contact information
Educational background
Employment history (your resume)
Complete list of job skills and/or personal skills (searchable keywords)
Celebrating Your Success!
Please tell us when you will be starting work or when you get a job. We would love to
know when you get a job and celebrate this success with you. We are successful when
you obtain a job.
The reason this program is available today is because of the past successes of our
customers. We are a state government-funded agency. The state realizes that the services
that we provide do make a difference. When we report our customers’ successes to the
State, they are more willing to continue investing and funding these beneficial programs.
We want to keep making things better, and we can only do that when you provide us with
feedback. We want to work for you and with you.
What is your next step?
Use the available job search resources that your local WorkForce One center.
Attend available workshops.
Research occupations and demand and possible training and education locations.
Research funding and/or meet with a Career Development Counselor.
After completing this online video course you will take the online test which is located at
end of this presentation. Upon successfully completing the test please print your
certificate. You should then take your completed certificate to a WorkForce One's center
nearest you. First you will meet with an assessment case manager to determine your
interests, aptitude and/or skill needs. After that will be assigned to a personal case
manager who will work with you to create a strategy geared especially for your
circumstances. A copy of your certificate will be retained in your file. Congratulations,
you have begun your journey to finding your next best job!
At WorkForce One, Customer service is our business and customer satisfaction our goal.
If you feel you have received a “10” from us, please give us a “10” on any survey in
which you may be asked to participate.