ROLE
ROLE:
One of the Government’s main
objectives is to create a CITIZEN’S
CHARTER to guide citizens /
taxpayers how to avail of frontline
government
services
at
the
community
level
and
avoid
transacting with fixers which is
observed
in
almost
every
government agency in the country.
The Pasay City Citizens Charter
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VISION & MISSION
VISION:
“A SCENIC PREMIER CITY THRIVING WITH
BUSINESS AND ECONOMIC OPPORTUNITIES
GUIDED BY DYNAMIC AND EFFICIENT LOCAL
LEADERSHIP AND HOME TO SELF-RELIANT,
HEALTHY AND MORALLY UPRIGHT PEOPLE”
MISSION:
*MAXIMIZE TOURISM POTENTIALS
*ENHANCE THE CITY’S IMAGE
*PROMOTE MULTI-SECTORAL PARTNERSHIP
*UPGRADE INFRASTRACTURE AND UTILITY
SYSTEM
*SUPPORT BUSINESS AND COMMERCIAL
ACTIVITIES
*PROMOTE WELFARE OF CITY’S RESIDENTS
*RAISE THE LEVEL OF LGU SERVICES
*INCREASE THE LGU REVENUE
The Pasay City Citizens Charter
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TABLE OF CONTENTS
The Pasay City Citizens Charter
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The Pasay City Citizens Charter
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The Pasay City Citizens Charter
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INTRODUCTION
Welcome to the Pasay City Citizen’s Charter.
The Citizen’s Charter is a document that contains information of
the frontline services being provided by the local government unit to its
citizens. The creation of a Citizens Charter is also in line with the
implementation of Anti-Red Tape Law of 2007 or RA 9485, ―AN ACT TO
IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT
SERVICE TO THE PUBLIC BY REDUCING BUREAUCRATIC RED
TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING
PENALTIES THEREFOR”, the formulation of Citizen’s Charter by each
Local Government Unit in the country. And declared the policy of the State
to promote integrity, accountability, proper management of public affairs
and public property as well as to establish effective practices aimed at the
prevention of graft and corruption in government. Towards this end, the
State shall maintain honesty and responsibility among its public officials
and employees, and shall take appropriate measures to promote
transparency in each agency with regard to the manner of transacting with
the public, which shall encompass a program for the adoption of simplified
procedures that will reduce red tape and expedite transactions in
government.
The Citizen’s Charter, which shall be formulated by a task force
constituted by the local chief executives, could come in the form of
information billboards which should be posted at the main entrance of
offices or at the most conspicuous place, and in the form of published
materials written in either English or Filipino, or in the local dialect.
The Citizen’s Charter will guide citizens/taxpayers how to avail of
frontline government services at the community level and avoid transacting
with fixers which is observed in almost every government agency in the
country.
This guidebook that will serve as a guide and barometer in
monitoring the efficacy of services rendered by the employees as the book
contains step-by-step procedure in front line services like financial,
business, social, health, education, sports and other support services.
The citizen's charter will enable the city to improve its public
service delivery, transparency and accountability in local governance. It
enables citizens/customers to check their expectations against what is
The Pasay City Citizens Charter
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offered and provides a mechanism for giving feedback when expectations
are not met. The citizens/government's taxpayers deserve value for money
from the taxes and charges they pay, and they have the right to
consultation, courtesy, information and the opportunity to express their
views in relation to government services.
How the Citizen’s Charter created?
RA 9485, otherwise known as ―Anti-Red Tape Act of 2007‖, mandates all
local government units to create their Citizens’ Charter. The Implementing
Rules of RA 9485 define Citizens’ Charter as ―an official document, a
service standard, or a pledge, that communicates, in simple terms,
information on the services provided by the government to its
citizens. It describes the step-by-step procedure for availing a
particular service, and the guaranteed performance level that they
may expect for that service‖.
Prior to the enactment of RA 9485, the City Government of Pasay has
already made its service standards or pledge as provided in its Quality
Management System Manual in accordance with standards set by ISO
9000:2001. It has also its Performance Management System – Office
Performance Management System (PMS-OPES) approved by the Civil
Service Commission. It has established and maintained a quality
management system to enhance customer satisfaction through effective
application of the systems.
In compliance with RA 9485, this Citizens’ Charter is established to serve
more than just a citizen’s guide in transacting with the City Government of
Pasay but also as a pledge between the City Government of Pasay and its
constituents.
The Pasay City Citizens Charter
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HOW TO USE THIS GUIDEBOOK
This
Pasay City Citizens Charter guidebook is a tool to facilitate the
delivery of services to Pasayeños and visitors specifying standards, quality
and time frame, with the commitments from the different departments of
the city government of Pasay.
This guide book describes the services provided by the city government.
It’s written for the clients benefit, the services are presented with step-by
step guide on how to avail of these, the standard response time for its
delivery, and the persons responsible for the task. This information is
complemented by a list of required documents and fees that a customer
must comply with to facilitate service delivery.
Sketched maps of the location of the department handling the service
further enhance the charter. To provide geographical directions to
taxpayers, they can come in handy as cross reference for smaller officespecific mini-maps incorporated in each service description.
City Government of Pasay, the administration’s commitments towards
its taxpayers and responsibility among its officials and staff. It is meant to
promote fair practices and to give information with respect to various
services provided by the city government. The Performance Pledge from
each office serves as a contract by which taxpayers can reflect whether
they are being given quality services and pinpoint people responsible for
ineffective service delivery as a basis for grievances.
The city government of Pasay always endeavors to serve its constituents
better.
The ability to achieve the city’s vision largely depends on the satisfaction
of those it serves. A satisfied customer is an ambassador in developing
and promoting a promising livable city.
With Pasay City Citizens Charter Book, the city government looks forward
to share with the Pasayenos and visitors, a mutually beneficial and
harmonious relationship.
The Pasay City Citizens Charter
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This figure below shows a typical service entry.
The Main Service
The Mini Maps
Name of Department
Name of Department Heads,
location and contact no.
The Service name and its
description
Step by Step procedure for
availing the service
The second column
describes the estimated
response for each step
The third column lists down
the personnel responsible
for service delivery
The third column lists down
the personnel responsible
for service delivery
The page number
Forms and Taxes – Many of the services in the charter require the
taxpayers to fill up forms. The taxes or fees that a taxpayer has to pay are
specified in the service entry.
Directory – The directory of different department and offices lists down
the ff:
* the head of each department
* his/her official title, and
* location and telephone
The Pasay City Citizens Charter
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BRIEF HISTORY OF PASAY
BRIEF PROFILE
City of Pasay City
HISTORY
1863 - Pasay became Independent Pueblo
January 01, 1901 - The town of Pasay was
incorporated into the Province of Rizal
June 21, 1947 - Pasay was named Rizal City
June 07, 1950 - Rizal City was changed to Pasay
City thru: RA.No. 437
Physical features:
Location:
North
- City of Manila
East
- Cities of Makati & Taguig
South - City of Parañaque
West
- Manila Bay
Total Land Area:
18.5 Sq. Km.
No. of Barangays:
201 Barangays
Land Use:
Land Use Category
Residential 2 and 3
Commercial 1, 2 & 3
Industrial
Institutional
Cultural
Tourism
Planned Unit Development
Open Spaces/Parks and
Recreation
Cemetery
Utilities and Transportation
TOTAL
Land
Area/ha
618.31
55.15
23.45
179.13
14.92
7.51
257.25
Percent to
Total
34.25
3.05
1.30
9.92
0.83
0.42
14.25
136.38
4.26
508.65
1,805.11
7.56
0.24
28.18
100%
Source: Estimated Land Classification Distribution of Pasay (CLUP2—3)
The Pasay City Citizens Charter
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Demographics:
Total Population:
Growth Rate:
Household Size:
Population Density:
403,064 (NSO survey 2007)
1.77 (2000-2007 NSO survey)
6
28, 810 persons/sq.km.
Social Service:
SOCIAL WELFARE:
No. of Day Care Center
No. of Social Welfare Unit Offices
No. of feeding Center
Social Development Center
Center for the Elderly
Pasay City Youth Home
HEALTH FACILITIES:
HEALTH FACILITIES
NO. of Hospital
No. of Health Centers
No. of Lying-In
No. of Private Clinic
No. of Dental Clinics
109
13
9
1
1
1
PUBLIC
2
14
1
14
PRIVATE
2
0
6
63
78
Source: CHO
EDUCATION:
Current
Enrollment
Elementary
High School
Tertiary
TOTAL
Educational
Institutions
No. of PreSchools
No. of
Elementary
Schools
No. of High
Schools
Public
2008-2009
35,264
21,805
7,241
64,310
Public
Private
2008-2009
6,450
6,193
8,688
21,331
Private
41,714
27,998
15,929
85,641
Total
18
10
28
20
16
36
5
16
21
The Pasay City Citizens Charter
www.pasay.gov.ph
Total
13
No. of
Colleges
No. of
University
No. of
Vocational
Schools
TOTAL
0
5
5
1
1
2
0
5
5
44
53
97
CY 2007
425
11
1:598
402
530
932
18.5
96%
CY 2008
434
11
1:999
404
495
899
17.7
96.88%
Source: DepEd-Pasay
Protective Services:
Crime Statistics
No. of Policemen
No. of Police Stations
Policemen to Population Ratio
Total Index Crime
Total Non-Index Crime
Total Crime Volume
Average Monthly Crime Rate
Crime Solution Efficiency
Source: Pasay City Police Department
ECONOMIC PROFILE
Labor Force and Employment
Labor Force
107,790
Employment Rate
80.20%
Household below poverty threshold – 13.7%
Source: (CBMS-Pasay preliminary results/2005/CPDO)
The Pasay City Citizens Charter
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TRADE AND INDUSTRY
BUSINESS CLASSIFICATION
General Merchandising and Retail
Professional Services
Financial Services
Hotel/Rest. and Recreational Business
Services
Manufacturing/Fabrication
Transport/Communication and
Commercial Garage
Private Learning Institutions
TOTAL
NUMBER
(2008)
6,159
1,230
149
2,752
PERCENT TO
TOTAL
53.77%
10.73%
1.3%
24.04%
474
631
4.13%
5.6%
60
11,455
0.52
100%
CULTURAL AND TOURISM:
Cultural Center of the Philippines (CCP Complex)
Folk Arts Theater (Tanghalang Francisco Balagtas)
Philippine International Convention (PICC)
Philippine World Trade Center
Philippine Trade Training Center
Sofitel Hotel (Philippine Plaza Hotel)
Coconut Palace
Extra-Metropolitan Ferry Terminal
SMX Convention Center
The Shrine of St. Therese of the Child Jesus
Chinese Temple
INFRASTRUCTURE AND UTILITIES:
TRANSPORTATION
Total Road Length: 158.65 km.
No. of Bridges:
Total Traffic Volume: 153,206 (vehicles/day) EDSA cor. F.B. Harrison
113,276 (vehicles/day) EDSA cor. Taft Avenue
Transportation Hub:
International Passenger Terminal (IPT 1,2 & 3)
Domestic Airport
LRT Terminal
MRT Station
Water
Maynilad Water Services Inc. 32,326 Active Water Connections
POWER SUPPLY
Manila Electric Company
453,695MW
Commercial Establishment
60.77%
Household
Industries
The Pasay City Citizens Charter
www.pasay.gov.ph
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COMMUNICATION SYSTEM
PLDT
SMART
GLOBE Telecom
INTERNET
PROMINENT LANDMARKS:
Ninoy Aquino International Airport 1, 2 & 3
MRT Terminal
LRT Terminal
Cultural Center Complex
Folk Arts Theater
GSIS Building
Sofitel Hotel (Philippine Plaza Hotel)
Shrine of Jesus the Way, the Truth and the Life
SM Mall of Asia
The Shrine of St. Therese of the Child Jesus
Heritage Hotel
NEW DEVELOPMENT AND EXPANSION
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
The New Pasay City Hall
New Pasay City Public Market
Remington Hotel
Sea Residences Mall of Asia
Bay Garden
Marriot Hotel
New Port City New Residences
Aerospace Museum
Coral Bay Garden
Dasman Residence
SMX Convention Center
MOA Arena
Midas Hotel
Sea Residences
Resort World Hotel & Casino
Blue Wave Macapagal
FINANCE AND ADMINISTRATION
Income Classification: 1st Class City (Highly Urbanized)
The Pasay City Citizens Charter
www.pasay.gov.ph
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ELECTED CITY GOVERNMENT OFFICIAL
2013-2016
Hon. Antonino G. Calixto
City Mayor
Hon. Marlon A. Pesebre
City Vice-Mayor
Hon. Imelda Calixto-Rubiano
Congresswoman, Lone District
CITY COUNCILORS:
District I
1. Hon. Mary Grace B. Santos
2. Hon. Jennifer A. Roxas
3. Hon. Richard M. Advintula
4. Hon. Alberto C. Alvina
5. Hon. Eduardo I. Advincula
6. Hon. Lexter N. Ibay
District II
1. Hon. Allan T. Panaligan
2. Hon. Aileen Padua
3. Hon. Ian P. Vendivel
4. Hon. Arnel Regino Arceo
5. Hon. Arvin G. Tolentino
6. Hon. Reynaldo O. Padua
SECTORAL REPRESENTATIVE:
Hon. Antonia C. Cuneta
ABC President
ADRIAN A. MARTINEZ
Chairman
Pasay Youth Development Council
The Pasay City Citizens Charter
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LOGO’S
The Pasay City Citizens Charter
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Pasay City Raster Image Map
The Pasay City Citizens Charter
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Pasay City Map Barangay Boundary
CITY TREASURER’S OFFICE
For more Information, please contact:
The Pasay City Citizens Charter
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Pasay City Zoning Map
The Pasay City Citizens Charter
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Existing Land Use Zone Map
The Pasay City Citizens Charter
NCEPCI
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Directory
ROOM
DEPARTMENT
TELEPHONE NO.
102/103
City Treasurer
551-1940 / 833-2854
109
Reporter's Organization of Pasay
City
804-0512
110
PADAC
833-9344
111
City Assessor
831-6218 / 831-9446
112
General Services Office
831-5309 / 891-8796
113
Information and Communications
Technology Office (ICTO)
834-8814 / 834-8809
114/115
Local Civil Registrar
832-7915
114/115
City Health Office
831-8201
201
People's Law Enforcement Board
833-1934
207
City Administrator
833-2161 / 831-3744
208
City Legal Affairs
831-2948 / 833-3729
209/210
Business Permit and License
Office
833-3726 / 551-0514
212/213/214
Urban and Development
Housing Office
833-1174 / 551-6124
215
Pasay Social Welfare Department
834-0945
216
City Planning and Development
Office
834-0433
216
City Budget
833-3728
216
Tricycle and Pedicab Franchising
and Regulatory Board Office
831-9344
218
Public Information Office
831-6459
219
City Tourism
551-0523
221
Human Resource Management
Office
833-3723
304
City Library
831-6688
305/306
Barangay Action Center
831-3322
The Pasay City Citizens Charter
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307
City Environment and Natural
Resources Office
551-9798
309/311
City Accountant
833-2180
312
Public Employment Service Office
834-0238
310
Public Order & Safety Unit
831-8840
313/316
City Engineer
831-5925
319
Pasay City Rescue
833-8512
418
Pasay Youth Development Council
551-3690
426
City Cooperative Development
Office
551-5233
427
City Secretariat
833-2875 /
551-1941
Hall of Justice Directory
F.B. Harrison St., Pasay City
(Beside of Pasay City Hall)
Metropolitan Trial Court (MTC)
Judge Violeta M. Pereña
Judge Restituto V. Mangalindan Jr.
Judge Restituto V. Mangalindan Jr.
Judge Glenn D. Santos
Judge Allan B. Ariola
Clerk of Court
REGIONAL TRIAL COURT
Judge Maria Rosario B. Ragasa
Judge Tingaraan U. Guiling
Judge Petronillo A. Sulla
Judge Wilhelmina J. Wagan
Judge Jesus B. Mupas
Judge Caridad H. Grecia-Cuerdo
The Pasay City Citizens Charter
Branch
44
45
46
47
48
Room
203
202
204
205
206
201
Office No.
831-6980
831-1766
831-4330
831-1109
831-1414
831-9345
108
109
110
111
112
113
303
302
304
306
305
307
831-8286
831-3473
833-3727
831-9151
831-8414
831-2324
www.pasay.gov.ph
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Judge Edwin B. Ramizo
Judge Francisco G. Mendiola
Judge Racquelen A. Vasquez
Judge Eugenio G. Dela Cruz
114
115
116
117
402
103
404
406
Branch
.
Judge Pedro L. Gutierrez
119
Judge Divina Gracia L. Peliño
231
Clerk of Court
City Prosecutor
Elmer G. Mitra
Record Section
Administrative Officer III
Regional Trial Court
Atty. Marivic S. Tibayan- Clerk of Court
Atty. Luis Christopher A. Ballelos
Asst. Clerk of Court
Metropolitan Trial Court
Atty.Teresita Pablo- Clerk of Court
Public Attorney's Office
Atty. Cynthia M. Vargas
Chief Public Attorney
RTC Library, PCHall Bldg.
Olympia Del Pilar, OIC
IBPhil, PCHall Bldg.
Chapter President
The Pasay City Citizens Charter
831-9561/
833-8821
833-8816
831-3509
833-8817
Room Office No
831-7352/
407 831-6626
207
831-6763
301 831-9306
101 551-0372/
831-8377
102 831-8377
301
831-9306
201
831-9345
401
833-0806
401
551-7769
17
831-1477
www.pasay.gov.ph
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CITY HEALTH OFFICE
HEALTH CENTER AND GOVERNMENT HOSPITALS DIRECTORY
1st DISTRICT
TEL.
NAME
NO.
HEAD
ADDRESS
1. Cuyegkeng
529Barangay 03, Layug
Health Center
52-83 Dr. Deborah A. Saguil
St., Pasay City
Barangay 23,
2. Leveriza
523Leveriza St., cor.
Health Center
55-17 Dr. Leona G. Menorca
Buendia P.C.
Barangay 47,
3. San Isidro
831Dr. Charito Ma. R. Julaila /
Domingo St., Pasay
Health Center
52-75 Dr. Eleanor Dela Paz
City
4. Dr. Elvira M.
551Barangay 76, F B
Lagrosa Health 16-52 Dr. Marilynn D. Demdam
Harrison, Pasay City
5. Ventanilla
887Brgy 121Ventanilla
Health Center
19-67 Dr. Precila A. Tagpis-Gooc
St., Pasay City
Barangay 129, M
6. M Dela Cruz
887Dela Cruz St., Pasay
Health Center
54-59 Dr. Dirk Roland B. Ragasa City
7. San Roque
843Barangay 138,
Health Center
8278 Dr. Gerry O. Cruz
Gamba St., P.C.
2nd DISTRICT
Barangay 147, Don
1. Doña Marta
851Carlos Rivilla St.,
Health Center
78-04 Dr. Mercedes S. Noble
Pasay City
Barangay 175,
2. Malibay
854Dr. Louie O. Domingo / Dr.
Malibay Plaza, Pasay
Health Center
26-84 Anatoly M. Delos Santos
City
Dr. Mary Precious Laur L.
3. San Pablo
854Hernandez / Dr. Myra
Barangay 179, Saint
Health Center
06-84 Somogod
Peter St., Pasay City
4. Doña Nena
853Barangay 186, Aurora
Health Center
2704 Dr. Norma Z. Dalay
Blvd., Pasay City
5. M I A Health
851Barangay 194, Ninoy
Center
50-29 Dr. Leslie Tolentino
Aquino Ave., Pasay
Barangay 201, Gate 2
6. Kalayaan
549Kalayaan Village,
Health Center
74-25 Dr. Ariel Antonio F. Andres
P.C.
Hospital
(Gov’t)
1. Pasay City
General
Hospital
2. Philippine Air
Force Gen.
Hospital
TEL.
NO.
83132-85
HEAD
Dr. Jaime R. Sy
83345-51
The Pasay City Citizens Charter
ADDRESS
Barangay 60, P
Burgos St., Pasay
City
Barangay 183,
Villamor Air Base,
Pasay City
www.pasay.gov.ph
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PASAY CITY
PUBLIC
SCHOOLS
DIRECTORY
NAME OF
SCHOOL /
DISTRICT
TEL. NO.
ADDRESS
PASAY NORTH
DISTRICT
831-90-95
Tramo Burgos, Pasay City
1. P. Burgos Elem.
School
831-90-95
P. Burgos Street, Pasay City
522-16-93
Bernabe Street, Pasay City
523-50-10
Dominga Street, Pasay City
4. Epifanio delos
Santos Elem. School
831-67-69
Tramo Street, Pasay City
PASAY EAST
DISTRICT
1. Timoteo Paez
Elem. School
851-01-21
851-01-21
(Telefax)
P.Zamora Street, Pasay City
2. Padre Zamora
Elem. School
831-89-84
P.Zamora Street, Pasay City
3. Marcela Marcelo
Elem. School
851-05-32
Apelo Cruz Ext.,Malibay, Pasay
4. Juan Sumulong
Elem. School
844-25-91/ 84436-49
M. dela Cruz Street, Pasay City
2. Bernabe Elem.
School
3. Rafael Palma
Elem. School
PASAY WEST
DISTRICT
1. Jose Rizal Elem.
School
Apelo Cruz St.,Malibay, Pasay City
831-82-60
Galvez St.,Park Ave., Pasay City
831-82-60
Galvez St.,Park Ave., Pasay City
2.Bonifacio Elem.
School
831-85-26
Leveriza Street, Pasay City
3. Gotamco Elem.
School
525-39-91
Sinciego Street, Pasay City
4. P.Villanueva
Elem. School
831-81-87
P.Villanueva Street, Pasay City
The Pasay City Citizens Charter
www.pasay.gov.ph
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PASAY SOUTH
DISTRICT
832-35-93 85229-38
Villamor Air Base, Pasay City
1. Villamor Air Base
Elem. School
832-35-93/ 85229-38
Villamor Air Base, Pasay City
2. Apelo Cruz Elem.
School
851-59-14
E. Rodriguez Street., Malibay,
P.C.
3. Maricaban Elem.
School
851-68-90
St. Francis Street, Pasay City
4. Cuneta Elem.
School
831-25-92
Cuneta Street, Pasay City
5. Rivera Village
Elem. School
832-29-23
Imelda Road, Pasay City
6. Don Carlos
Village Elem. School
834-02-62
CAA Compound, Pasay City
7. Kalayaan Elem.
School
824-56-18
Teacher Bliss Comp., Pasay City
SECONDARY
SCHOOLS
1. Pasay City North
High School
515-13-96 (Fax)
a. EDSES - Main
889-68-82
Tramo Street, Pasay City
b. Cuneta Annex
853-19-49
Cuneta Street, Pasay City
2. Pasay City East
High School
3. Pasay City West
High School
851-01-53/ 51024-72
831-99-16/ 83171-76
4. Pasay City South
High School
853-51 / 851-4496
The Pasay City Citizens Charter
E. Rodriguez Street., Malibay, P.C.
Pasadeña St., F. B. Harrison, P.C.
Villamor Air Base, Pasay City
www.pasay.gov.ph
28
PASAY CITY PRIVATE
SCHOOLS DIRECTORY
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
NAME OF SCHOOL /
DISTRICT
Batty's Vermillion Academy
Blessed Elana Academy
Gideon Academy
Golden Tresure Baptist
Academy
Grace Christian Community
School
Great Beginnings Preschool
Integrated Montessori
Center, Inc.
Interfaith Kindergarten
School, Inc.
Jose Abad Santos High
School - Arellano University
Lacson College
A. Mabini High School Arellano University
Pasay Alliance Christian
School
Pasay City Academy
Pasay Pre-Schools Tutorail
and Learning Center
Pasay Pre-Schools Tutorail
and Learning Center
Philippine Pasay Chung Hua
Academy
TEL. NO.
2447 Aurora St., Pasay City
146 Villaruel St., Pasay City
2663 F.B Harrison, Pasay City
2909 E. Rodriguez, Malibay
P.C.
754 Vitales St., Malibay P.C.
2701 P. Villanueva St., Pasay
City
4th St., Villamor Air Base,
P.C.
ADDRESS
844-48-11
831-43-47
834-09-06
854-29-13
512-67-64
831-32-24
854-92-69
Cor. 3rd/4th Sts., V.A.B., P.C.
854-90-69
3058 Taft Avenue, Pasay City
831-50-77
2188 F.B. Harrison, Pasay
City
Menlo St., Taft Avenue, Pasay
City
533 Cementina St., Pasay
City
2059 Donada St., Pasay City
54 H. Don ccarlos Revilla St.,
P.C.
831-74-23
524-28-50
845-48-95
536-44-77
834-03-34
158 P. Santos St., Pasay City
834-03-34
2269 Luna St., Pasay City
831-94-32
17
Rizal City School
Virginla St., M. Dela Cruz,
P.C.
844-46-20
18
San Isidro Catholic School
1830 Taft Avenue Ext., Pasay
City
524-46-71 /
536-49-33
San Jose Kindergaten
School
San Juan Nepomuceno
School
Southeastern College
2310 Cinco Junlo St., Pasay
City
826Apelo Cruz Ext.,
Malibay,P.C.
College Road, Taft Ave., P.C.
19
20
21
The Pasay City Citizens Charter
www.pasay.gov.ph
831-34-80
851-67-38
551-56-93
29
22
Sta. Clara Parish School
23
St. Gabriel Preschool
24
St. Mary's Academy
25
St. Mary of the Steps School
26
St. Therese of the Child & of
the Holy Face School
2360 P. Burgos St., Pasay
City
256 P. Sanchez St., Pasay
City
525 P. Burgos St., Pasay City
775 Apelo Cruz St.,
Malibay,P.C.
Manlunas St., Villamor Air
Base, P.C.
OUTSIDE LOCAL GOVERNMENT
CITY SPORTS COMPLEX
RAMON C. MARTIN OIC
Derham St., corner F.B. Harrison
Pasay City Tel. No. 831-4792
PASAY CITY PUBLIC CEMETERY
AND CREMATORIUM
REMY F. GARCIA, OIC
Sarhento Mariano St. Pasay City
Tel.: 833-0682
833-12-38
833-21-44
831-65-80 /
831-64-95
851-08-90
851-03-07
OFFICES
CUNETA ASTRODOME
AURELIO P.VENDIVEL, JR., OIC
Derham St., corner Roxas Boulevard,
Pasay City 804-0776 / 831-4652
CITY UNIVERSITY OF PASAY (CUP)
IRIS LENORE OSTREA, PRESIDENT
Pasadeña St., F.B. Harrison, Pasay C
(Back of Pasay City Hall)
Tel. No.: 551-13-42
SENIOR CITIZENS AFFAIR
CRISTINA CASTAÑEDA -OIC
Tel. No. 381-1579
Derham St., Pasay City
(Back of Pasay Sports Complex)
TRAFFIC & PARKING MNGMT. OFFICE
CITY VETERINARIAN OFFICE
DR. RONALDO J. BERNASOR
6th floor Pasay City General
Hospital, P.Burgos St., Pasay City
Tel. No.: 834-1176
PASAY CITY GEN. HOSPITAL
DR. JAIME R. SY - OIC
P. Burgos St., Pasay City
833-6022 / 831-3285Arnaiz St., corner
Taft ave., Pasay C
Tel. No. 833-0988
ARTURO FORTALEZA, Chief
Derham St., corner F.B. Harrison Pasay
City
556-4394
PASAY CITY MARKET
MR. EDWARD "DENNIS" D. AGUAS
Market Operations Officer
CRISTINA S. BOBADILLA, OIC
Arnaiz St., corner Taft ave., Pasay
Tel. No. 833-0988
The Pasay City Citizens Charter
www.pasay.gov.ph
30
ON C.
DAPLAS
City
Treasurer
Rm. 102/103
Pasay City
Hall Bldg
F.B. Harrison
St., Pasay
City,
Philippines
Tel. Nos.
(632) 551-1940 / 551-19-39
/ 833-28-54
Fax No. (632)
551-19-38
For more Information, please contact:
MANUEL E. LEYCANO JR.
City Treasurer
Rm. 102/103 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-19-40 / 551-19-39 / 833-28-54
Fax No. (632) 551-19-38
PAYING REAL PROPERTY TAXES
ABOUT THE SERVICE
OWNERS of land and buildings have to pay real Property taxes annually. Real
Property tax payments are made at the Land Tax Division of the CTO. Taxpayers
may choose to pay on an annual or quarterly basis. Discounts are given to those
who pay in advance.
REQUIREMENTS:


Copy of latest Real Property Tax Declaration
Photocopy of latest Real Property Tax payment/Official Receipt
The Pasay City Citizens Charter
www.pasay.gov.ph
31
TAXES, FEES AND DISCOUNTS
Taxes:


Basic Real Property Tax = Fair Market Value x Assessment Level x Basic
Tax Rate
Additional Tax (Special Education Fund) = Fair Market Value x
Assessment
Level x 1.00%
Fair Market Value:

Based on the Schedule of Fair Market Values proposed by the City
Assessor and approved by the Sangguniang Panlungsod.
Assessment Level:
On Land
Type
Assessment Level
Residential
Agricultural
Commercial
Industrial
20%
40%
50%
50%
ON BUILDINGS AND OTHER STRUCTURES:
Fair Market
Assessment Level
Value
175,000.00 –
Residential
Agricultural
Commercial/Industrial
Timberland
10%
25%
30%
45%
20%
30%
35%
50%
25%
35%
40%
55%
30%
40%
50%
60%
35%
45%
60%
65%
40%
50%
70%
70%
300,000.00
300,000.00 –
500,000.00
500,000.00 –
750,000.00
750,000.00 –
1,000,000.00
1,000,000.00 –
2,000,000.00
2,000,000.00 –
5,000,000.00
The Pasay City Citizens Charter
www.pasay.gov.ph
32
5,000,000.00 –
50%
75%
60%
80%
10,000,000.00
10,000,000.00
* Residential 1.5 %
* Commercial 2.0%
DISCOUNT AND PENALTIES:

Prompt payment (paid on or before the
Deadline
-10% discount on basic tax, SEF

Advance payment (paid before
January l of the taxable year
*
Failure to pay tax
-15% discount on basic tax, SEF
-2% interest per month on the unpaid
amount or fraction thereof, but total
interest shall not exceed 36 months
NOTE: For details, please refer to the following ordinances posted at
www.pasay.gov




Ordinance No. 240 S-1993 Adopting the Pasay City Real Property Tax
Code
Ordinance No. 254 S-1994 Amending Ordinance No. 240 S-1993
Adopting The Pasay City real Property Tax Code
Ordinance No. 735 S-1996 Adopting a Schedule of Fair Market Value for
Land, Building and other structures in the City of Pasay
Ordinance No. 4398 S-2008 Rules and Regulation for an Incentive Plan
for
The payment of Real Property Tax Delinquency
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1.
Computation of Real
Property Tax
Present the requirements at
the Computer Area.
An
Assessment of tax bill is
then printed
The Pasay City Citizens Charter
5 minutes per tax
declaration
Clerks,
Land Tax Division
www.pasay.gov.ph
33
2.
Verification
The staff then verifies the
correctness
of
the
Assessment which will be
subsequently released to
you.
3.
Payment
Present the assessment to
the assigned teller at the
payment counter, and pay
the taxes due
5 minutes per tax
declaration
Clerks,
Land Tax Division
30 minutes per
receipt
Cashiers,
City Treasurer’s Office
SECURING CERTIFICATE OF REAL PROPERTY TAX PAYMENTS
ABOUT THE SERVICE
A CERTIFICATE of Real Property Tax Payments is required in certain transactions
(e.g. securing a Building Permit), to prove that taxes on real property have been
paid and updated. This may be secured from the Land Tax Division of the CTO.
GENERAL REQUIREMENTS:





Copy of Latest Real Property Tax Declaration
Community Tax Certificate
Documentary stamps
Certification Fee Payment – Official Receipt
If the purpose of the requested certification is for transfer of property
ownership, the following are further required.
Document supporting the transfer of ownership, duly notarized
Transfer Tax Payment – Official Receipt
Certificate Authorizing Registration (CAR) BIR
Photocopy of Land Title
Authorization letter if applicant is not the registered owner
together with a valid ID for both the owner and the
applicant/representative.
FEE (S)
*
*
*
Certification Fee
Certified True Copy
Verification Fee
The Pasay City Citizens Charter
-
P 40.00
P 40.00
P 40.00
www.pasay.gov.ph
34
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
1. Pay the appropriate fees
Pay certification fee, Certified
true copy and Verification fee at
the City Treasurer’s Office
30 minutes
Land Tax Division
Teller CTO
10 minutes
Treasury Clerk
2. Printing of Certificate
Submit the requirements at the
Computer Area and inform the
Assigned personnel as to the
Purpose of the requested
Certificate. The certificate shall
then be presented
3. Review of documents
The printed certificate together
with the individual property
card,
is
reviewed
for
completeness and accuracy of
data
30 minutes
Land Tax Division
4. Approval and Issuance
The certificate is then approved
and signed by the Chief of the
Land Tax Division, in behalf of
the City Treasurer.
Land Tax Division Staff
30 minutes
PAYING TRANSFER TAXES
ABOUT THE SERVICE
TRANSFER TAXES are paid for transactions involving transfer of ownership of
real property.
The tax should be paid within 60 days from the date of execution of the deed as
regards sale, barter, donation or any mode of transferring ownership, or from the
date of the decedent’s date, in case of transfer of succession.
Payments are made at the Land Tax Division of the Treasurer’s Office
The Pasay City Citizens Charter
www.pasay.gov.ph
35
REQUIREMENTS:


Copy of Real Property Tax Declaration
Deed of Sale, Donation, Exchange, Judicial/Extra-Judicial Settlement. Affidavit
of Consolidation, or any applicable document proving transfer of property
ownership
TAXES AND FEES
o
Transfer Tax -
75% of 1% of total consideration or fair market
Value, which is higher
o
Transfer Fee P500.00 for every tax declaration

Clearance / Application FeeP160.00
NOTE: For details, please refer to the following ordinances posted at



Ordinance No. 1614 S-1999
Ordinance No. 2415-S-2002
Ordinance No. 1628-S-199
- Revised Revenue Code
- Fair Market Value
-Imposing Transfer Fee
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
10 minutes
Rev. Coll. Clerk II
15 minutes
Rev. Coll. Clerk II
1. Computation of Transfer
Tax
Present
the
required
documents to the assigned
personnel who then assesses
the tax due.
2. Payment
Pay the required taxes to the
Assigned collector/teller at the
Counter. An official Receipt is
issued
The Pasay City Citizens Charter
www.pasay.gov.ph
36
OFFICE OF THE CITY ASSESSOR
For more Information, please contact:
Engr. FERNANDO M. FANDIÑO
Officer-in-Charge, City Assesor
Rm. 111 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-6218
OFFICE OF THE CITY ASSESSOR
For more Information, please contact:
Engr. FERNANDO M. FANDIÑO
Officer-in-Charge, City Assessor
Rm. 111 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-6218 / 831-9446
APPLYING FOR A NEW OR UPDATED TAX DECLARATION
ABOUT THE SERVICE
Taxpayers must apply for the issuance of a new tax declaration for newly
constructed buildings and newly installed machineries.
Upon transfer, subdivision and consolidation of ownership of real property, the
new owners must also apply for a new tax declaration to update the records of the
city government.
The City Assessor's Office likewise a conducts field inspection to assess the
value of the real property.
The new TD/ARP serves as the city's permanent record on real property unit and
used for the computation of real property tax.
The Pasay City Citizens Charter
www.pasay.gov.ph
37
REQUIREMENTS:
FOR NEW TAX DECLARATIONS





Letter Request
Blueprint of approved Building Plan
Photocopy of Occupancy Permit
Barangay Certificate (for properties erected on government owned lot/s)
Affidavit of Ownership (forms may be secured at the City Assessor’s
Office)
Affidavit for the List of machineries installed with corresponding details
(Form/s are provided by the office)

FOR UPDATING TAX DECLARATIONS


Deed of Conveyance (sale, donation, inheritance, etc.)
Certificate of Real Property Tax Payment, Transfer Tax and Transfer Fee
(Tax Clearance)
Clearance from Bureau of Internal revenue (CAR - Certificate Authorizing
Registration)
Photo Copy of Title (if titled)
Copy of Approved Subdivision Plan (segregation, consolidation)



FEE(S)
Based on Ordinance No. 1628, S-1999 - Transfer Fee
-
For updating tax declarations, Php 500.00 per tax declaration
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE
APPROACH
5 minutes
Records Officer
1. The owner or the duly
authorized
representative
must submit requirements to
the City Assessor’s Office
Upon
receipt
of
the
requirements, the Records
Officer shall endorse the
applicant to the Deputy in
Charge (LAOO) of the area
where the property is located.
The Pasay City Citizens Charter
www.pasay.gov.ph
38
2.
Initial Review by the
LAOO of the submitted
documents
The LAOO will provide the
applicant with a copy of the
affidavit of ownership needed
for applications for new tax
declarations, which must then
be filled-up.
The site
inspection is also scheduled.
The LAOO likewise decides if
site inspection is necessary in
cases
of
updating
tax
declarations.
5 minutes
Deputy-in-Charge of
area where property
is located
1-2 hours, may vary
based on the
property’s size,
location, number and
traffic situation
Deputy-in-Charge of
the area where
property is located
10-15 minutes,
depending on the size,
shape, dimension and
number of stories of
the property
Deputy-inCharge of
the areas where the
property is located
3. Site Inspection
The applicant and the LAOO
must conduct a joint inspection
of the building or machinery to
be assessed.
The LAOO prepares the Field
Appraisal Assessment Sheet
(FAAS) to be used in the field
inspection
4.
Preparation
of
Tax
Declaration
The LAOO computes the floor
area and determines the
market
and
assessed
valuations of the property
The Pasay City Citizens Charter
www.pasay.gov.ph
39
5.
Processing
Declaration
of
The LAOO evaluates
signs the FAAS.
Tax
and
2- 5 minutes
Deputy-in-Charge
3 minutes
Tax Mapper
Reviews the FAAS and
recommends the approval
3 minutes
Assistant City
Assessor
Reviews, approves and signs
the FAAS
3 minutes
City Assessor
5 minutes
Records Officer and
Data Encoder
The Tax Mapping Division
assigns a permanent Property
Identification Number (PIN) of
the FAAS.
Assigns the Real Property
Number (Journal Entry) and
Encodes the data of the FAAS
on the Computer Data Bank
Printing of the Original and
Owner’s Duplicate Copy and
ensuring that it matches the
FAAS records
6. Approval and Issuance of
new Tax Declaration
The City Assessor signs the
Original and the Owner’s
Duplicate Copy.
The Pasay City Citizens Charter
2 minutes
(per Tax Declaration)
Data Encoder
5 minutes
Records Officer
www.pasay.gov.ph
40
SECURING CERTIFICATIONS ON TAX DECLARATIONS, PROPERTY
HOLDINGS OR NON-IMPROVEMENT
ABOUT THE SERVICE
The TAX DECLARATION (TD) serves as the permanent record for every real
property unit such as Land, Building and Machinery.
A Certified True Copy or Certification of various property holdings or Nonimprovements thereon may be requested from the City Assessor's office.
REQUIREMENTS


Certification Fee
Authorization Letter from the Owner (if not personally requested by the
registered owner/s)
FEE(S):
Based on Ordinance No. 1614, S-1999- Revenue Code
Certification Fee- Php 60.00/ tax declaration
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
3 - 5 minutes
Records Officer
5- 10 minutes
Data Controller
Head of Records
Division
3 minutes
Records Officer
1. Inform the Record Officer of the
request.
The Record Officer provides Service
Slip for the request to be used for the
payment of certification fee at the City
Treasurer’s Office.
2. Preparation and Approval of
Certified Copy or Certification
The Head of the Records Division
checks and signs the certificate if all
information’s all in order.
3. Issuance of Certified True Copy
or Certification
A copy of the certification or certified
true copy of the tax declaration is
released.
The Pasay City Citizens Charter
www.pasay.gov.ph
41
CANCELLING, REVISING OR CORRECTING ASSESSMENTS
ABOUT THE SERVICE
Real Property Owner/s who would like to cancel, adjust or correct assessments
on their property request this service.
REQUIREMENTS:
- Letter request for Cancellation, Revision or Correction of Assessment
- Certificate of Real Property Tax Payment
- Barangay Certificate (for cancellation of building)
- Certification from Fire Department (if property has been razed by fire)
FEE(S):
- Revision or correction of assessment fee: Php 40.00
HOW TO AVAIL OF THIS SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
3 - 5 minutes
Record Officer
5 minutes
Deputy-in-Charge of the
area where property is
located
1-2 hours
depending on the
property’s size,
location, number
and traffic situation
Deputy-in-Charge
1. Request of Service
Submit requirements to the records
officer who will endorse applicant to
the Deputy-in-charge of the area.
2.Initial Assessment
Deputy-in-Charge
by
the
The
Deputy-in-Charge
will
determine if there is a need to
conduct an inspection of the area to
ensure the validity of the request
being made.
3. Site Inspection (Optional)
The applicant and the Deputy-inCharge shall conduct a joint
inspection of the area. The Deputy
prepares a Field Appraisal and
Assessment Sheet.
The Pasay City Citizens Charter
www.pasay.gov.ph
42
4.Preparation of Notice
The Deputy-in-Charge prepares an
inspection report (if site inspection is
conducted) and Prepares a Notice of
Cancellation, Revision or Correction
20 minutes
Deputy-in-Charge
5. Processing of Notice
Evaluation and approval of Notice of
Cancellation, Revision or Correction
Assistant City Assessor
3 -5 minutes
Issuance of order for the cancellation
of records on file and data bank (for
property subject for cancellation)
Records Officer
10 minutes
Computation
of
market
and
assessed values for properties
subject to revision and/or correction
Deputy-in-Charge
10-15 minutes
6.
Issuance of Notice of
Cancellation,
Revision
and
Correction
The City Assessor signs the notice
of cancellation; and this is then
released by the Records Section.
3 minutes
Records Officer
For revisions and corrections, an
update copy of the Tax Declaration
is encoded, printed, and issued.
10 minutes
Data Encoder &
Records Officer
ANNOTATING OR CANCELLING LOANS OR MORTGAGE ON TAX
DECLARATION
ABOUT THE SERVICE
This service is requested to annotate or cancel documents for loans and mortgage
purposes.
REQUIREMENT:
- Copy of Mortgage/Release of Mortgage
- FEE: as provided by Ordinance No. 1614, S-1999
Annotation/Cancellation Fee
The Pasay City Citizens Charter
- P40.00/TD
www.pasay.gov.ph
43
HOW TO AVAIL OF THIS SERVICE
FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE
APPROACH
3- 5 minutes
Records Officer.
30 minutes
Cashier,
City Treasurer’s
Office
10 minutes
Records Officer
5 minutes
Records Officer
1. Request of Service
Submit the requirements to the
Records Officer who will issue a
Service Slip that is required for
payment of fees at the City
Treasurer’s Office.
2. Payment of Fees
3..
Annotation
Declaration
on
Tax
The tax declaration with the
annotation is prepared and then
signed by the City Assessor.
4. Approval and Issuance of
the Annotated Tax Declaration
A certified copy of the annotated
tax declaration is prepared and
then signed by the Head of the
Records Section. It is then
released to the applicant.
VERIFYING A REAL PROPERTY’S LOCATION, VICINITY OR HISTORY
OF REAL PROPERTY TAX ASSESSMENTS OR TAX DECLARATION
ABOUT THE SERVICE
This service enables the clients to identify real property, its ownership and
location
in the tax map at the City Assessor's Office.
The Pasay City Citizens Charter
www.pasay.gov.ph
44
REQUIREMENT(S):
- Photocopy of Title or Tax Declaration
FEE(S):
- Ordinance 1614, S-1999 - Revenue Code
- Research Fee of Php 40.00 per tax declaration
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
3 minutes
Records Officer
15 minutes
Tax Mapper or Tax
Mapping Aide
1. Request of Service
Submit requirements to the Record
Officer.
2. Verification and Research
Tax Mapper or Tax Mapping Aide
verifies and researches the location
of the real property in the tax map
or the history of real property.
3. Identification of the Property
Location
Tax Mapper or Tax
Mapping Aide
Tax Mapper or Tax Mapping Aide
presents the vicinity of the property
to the client.
The Pasay City Citizens Charter
www.pasay.gov.ph
45
BUSINESS PERMITS & LICENSING OFFICE
BUSINESS PERMITS
& LICENSING
OFFICE
For more
Information, please
contact:
DOLORES B. SACASAS
Office-In-Change
MR. NOEL DEL ROSARIO
Executive Assistant IV
Rm. 209- 210 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 833-3726 / 551-0514
APPLYING FOR A MAYOR’S PERMIT FOR NEW BUSINESSES
ABOUT THE SERVICE
All business undertakings/activities conducted within the territorial jurisdiction of
Pasay City are mandated by national laws and local ordinances to secure the
necessary Permit to Operate and pay the corresponding taxes and regulatory fees
before commencing operation.
The Mayor’s Permit must then be subsequently renewed annually before January
20. Renewals made after the afore-said period are subjected to interests and
penalties.
FEES
Taxpayers applying for a Mayor’s Permit for a new business shall pay regulatory
fees based on the nature of business and the amount of its capitalization.
The Pasay City Citizens Charter
www.pasay.gov.ph
46
GENERAL REQUIREMENTS:
1.
2.
3.
4.
5.
6.
Barangay Clearance
Proof of payment of real property taxes if the place of business is owned
by the applicant; for lessees, a contract of lease can be submitted in lieu
of this requirement.
DTI Certificate/SEC Registration, whichever is applicable
Copy of public liability insurance secured from accredited insurers
Occupancy Permit of the building where the business will be established
For Cooperatives: Cooperative Dev. Authorizes, Registration, General
Information Sheet.
ADDITIONAL REQUIREMENTS:
1.
2.
3.
4.
5.
For those transacting through representatives, the ID of the owner,
together with an authorization letter naming the representative must also
be presented.
For restaurants and other businesses involved with food and/or handling,
a copy of the Sanitation Permit secured from the City Health Office.
For businesses that are tourism-related, such as spas, hotels, motels,
travel agencies, tour guides, and money changers, a copy of the Tourism
Certificate issued by the City Tourism Office.
For businesses that involve animals, (eg. Pet Shop, slaughterhouse, etc.,)
Veterinary Clearance
For renewal of permits: Previous Mayor’s Permit and Latest Official
Receipt
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Accomplish the application
form and submit the documents.
Certificate of Conformance
2. Secure a Zoning Clearance from
the City Planning and
Development Office.
3. Assessment and Payment of
Fees
The Pasay City Citizens Charter
IT WILL TAKE
YOU
PLEASE
APPROACH
1 hour and 30
minutes
BPLO Staff
25 minutes to 2
days
City Planning &
Development Office
30 minutes
Licensing Division
Cashier
Both at the City
Treasurer’s Office
www.pasay.gov.ph
47
4. Issuance and Approval of the
Permit.
Upon submission of proof of
payment, the Head of the Office will
recommend the approval of the
permit. The Permit shall then be
approved by the City Mayor or the
City Administrator, depending on the
nature and capitalization of the said
business.
30 minutes
Releasing Section
RENEWING A MAYOR’S BUSINESS PERMIT
ABOUT THE SERVICE
The Mayor’s Business Permit must then be subsequently renewed annually before
January 20. Renewals made after the afore-said period are subjected to interests
and penalties.
FEES
Taxpayers applying for the renewal of their Mayor’s Permit shall pay business
taxes and regulatory fee based on the nature of business and the amount of its
gross sales for the succeeding year.
REQUIREMENTS:
Under the ―automatic renewal‖ scheme of the City, a business permit is renewed
without the need for other requirements than the permit itself and payment of the
necessary fees, provided that it is not in the ―hot list‖ of erring businesses as may
be prepared by concerned departments such as the fire, engineering, etc.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Accomplish the application
form and submit a copy of the
expired Mayor’s Permit.
2. Assessment and Payment of
Fees
The Pasay City Citizens Charter
IT WILL TAKE YOU
PLEASE
APPROACH
30 minutes
BPLO Staff
30 minutes
Licensing Division
Cashier
Both at the City
Treasurer’s Office
www.pasay.gov.ph
48
3. Issuance and Approval of the
Permit.
Upon submission of proof of
payment, the Head of the Office
will recommend the approval of
the permit. The Permit shall then
be approved by the City Mayor or
the City Administrator or the Head
of the Office, depending on the
nature and capitalization of the
said business.
30 minutes
Releasing Section
APPLYING FOR A WORKING PERMIT (NEW & RENEWAL)
ABOUT THE SERVICE
All employees working within the territorial jurisdiction of Pasay City are mandated
by laws and local ordinances to secure the necessary Work Permit and to pay the
corresponding fees therefore.
The Work Permit must then be renewed annually.
FEES
Work Permit applicants shall pay fees based on the position being applied for.
REQUIREMENTS:




Police Clearance
Health Certificate
Community Tax Certificate
Parental Consent and affidavit of Guardianship (for minors)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE YOU
PLEASE
APPROACH
1. Secure and fill up application
form for encoding and issuance
of transaction number
1 hour and 30 minutes
BPLO Personnel
15-30 minutes
Licensing Division
Cashier
Both at the City
Treasurer’s Office
3-5 days for new
applicants
1 hour for renewals
City Health Office
Personnel
30 minutes
BPLO Personnel
2. Payment of fees
3. Secure Health Card
Certificate
4. For approval, issuance and
releasing of Work Permit
The Pasay City Citizens Charter
www.pasay.gov.ph
49
CUNETA
ASTRODOME
CUNETA ASTRODOME
For more Information, please contact:
AURELIO P. VENDIVEL, JR.
Officer-In-Charge, Cuneta Astrodome
Derham St., corner Roxas Boulevard,
Pasay City, Philippines
Tel. Nos. (632) 804-0776/831-4652
AVAILING THE USE OF THE CUNETA ASTRODOME
ABOUT THE SERVICE
The Pasay City Government owns and operates the Cuneta Astrodome for use of
the general public, subject to certain fees as prescribed by local ordinances. It
can serve as a venue for Sports and other special activities.
RENTAL RATE
Rate
1. Sports Events and Religious
Celebration
2. Corporate Events, Convention and
Private Occasions
3. Concerts, Musicale and Variety
Shows ( 8 hours max.)
4. Refundable Surety Bond
5. Additional Charge for excess hours
The Pasay City Citizens Charter
Php 80,000.00
Php 100,000.00
Php 150,000.00
Php 20,000.00
Php 15,000.00
www.pasay.gov.ph
50
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
5 minutes
Officer-in-Charge
(OIC)
2. Endorsement to the
Office of the City Mayor
for approval
3 days
OIC
3. Assessment of Fees
30 minutes
OIC
15 minutes
Assigned cashier at the
Cuneta Astrodome
1. Submit a letter of
intent to the Cuneta
Astrodome for the use
of the facilities.
The letter must state the
activity to be undertaken
and the proposed time
and date for the event.
The Cuneta Astrodome
personnel will check the
availabilities of the venue
and discuss the rates of
the Astrodome
4. Payment of Fees
Official Receipt will be
issued
The Pasay City Citizens Charter
www.pasay.gov.ph
51
PASAY CITY PUBLIC MARKET
For more Information, please contact:
CRISTINA S. BOBADILLA
Officer-In-Charge, PCPM
Arnaiz St., corner Taft ave., Pasay City
Market Office (02) 833-0988
APPLYING FOR THE LEASE OF A MARKET STALL
ABOUT THE SERVICE
The City owns the Pasay Public Market and offers spaces/stalls in the market for
lease. Priority for market spaces shall be given to Pasay City residents.
REQUIREMENTS:





Accomplished Application Form
2 pcs. I.D. 1.5" x 1.5"
Photocopy of Community Tax Certificate
Must be 18 years old & above
Barangay Clearance
FEES (Copy Market Code fees)
Monthly market rental fees are hereby fixed in accordance with the
following schedule:

Wet Market
Rate for sq m per day or
80.00
Rate escalation annually beginning 2009
Term of Contract
Advance rental equivalent to 60 days shall be
The Pasay City Citizens Charter
www.pasay.gov.ph
Php
2%
3 years
52
Collected upon signing of contract
Daily collection for the remaining days of the contract
Prohibition against sub-leasing
Each stall will have its own electrical sub-meter
Each cluster will have its own water sub-meter
Shall sell only agreed products
Security deposit for electricity
5,000.00
Security deposit for water
3,000.00
Both are refundable after the expiration of lease
And after payment of the last billing in electricity
And water

Php
Dry Market
Rate for sq m per day
75.00
Rate escalation annually beginning 2009
Term of Contract
Advance rental equivalent to 60 days shall be
Collected upon signing of contract
Daily collection for the remaining days of the contract
Prohibition against sub-leasing
Each stall will have its own electrical sub-meter
Each cluster will have its own water sub-meter
Shall sell only agreed products

Php
Php
2%
3 years
Special Areas
(Carinderias, Ice Dealers, Rice Dealers and Groceries)
Carinderias – minimum size 12 sq meter per day
60.00
Ice Dealers – minimum size 15 sq meter per day
60.00
Rice Dealers – minimum size 15 sq meter per day
60.00
Groceries – minimum size 8 sq meter per day
60.00
Rate escalation annually beginning 2009
Term of Contract
Advance rental equivalent to 60 days shall be
Collected upon signing of contract
Daily collection for the remaining days of the contract
Prohibition against sub-leasing
Each stall will have its own electrical sub-meter
Each cluster will have its own water sub-meter
Shall sell only agreed products
Php
Php
Php
Php
2%
3 years
OTHER FEES AND CHARGES – in addition to the above schedule of fees, the
The Pasay City Citizens Charter
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53
following fees and charges shall be imposed.
a. Electrical consumption fees at the rate depending on the kind of
individual meter, payments depend on the electrical consumption
based in the reading of the meter.
b. Water consumption fees
c. Other fees in relation to the maintenance, preservation, repair
and upgrade of the public market.
d. Discharge fees- to be taken from all trucks, jeepneys, trailers
and other convenience discharging, disposing or advertising
products within 500 meter radius from the Pasay City Public
Market.
Jeepney Php50.00
Truck
Php100.00
Trailer
Php150.00
Applicants are also advised that the notarization cost for the contract of
lease shall be for their account.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
IT WILL TAKE YOU
STEPS:
PLEASE APPROACH
1. Verify availability of
desired market space
from the Office of the
Market Administration
The Market only has a
limited number of market
spaces for lease and it is
recommended that an
applicant first checks on
the availability of a space
prior to submission of
application.
2. Submit requirements
to the Records Section of
the
Market
Administration Office.
3.
Initial Review of
Application
by
the
Market
Administration
Office
The Pasay City Citizens Charter
5 minutes
In Charge of Records
Records Section
5 minutes
In Charge of Records
Records Section
1 day
OIC- Market Administrator
www.pasay.gov.ph
54
4. Payment of deposit
and advance rental at
the Treasurer’s Office
Extension Office located
nd
at the 2
floor of the
Pasay City Mall
30 minutes
Cashier
Treasurer’s Office
2 days
Clerk III – Records
Section
Market Administration
Office
5. Preparation of Lease
Contract and signature
of the parties.
The contracts for lease of
market spaces/stalls shall
be approved and signed by
the City Mayor, for and in
behalf of the City, upon
recommendation of the
Head of the Market
Administration Office.
CERTIFICATION OF REGISTRATED MARKET STALLHOLDERS
ABOUT THE SERVICE
Lessees of market spaces/stalls may request for certifications that they
are registered stallholders of the Pasay Public Market. These certifications are
usually required by utility companies in line with their applications for service,
lending institutions for loan applications and by banks for proper documentation.
REQUIREMENTS
Original Receipt from the City Treasurer’s Office evidencing payment of
Certification Fee
FEE(S)

Php 50.00
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Pay certification fee.
30 minutes
Cashier – Treasurer
Office –Extension Office
2. Secure and accomplish
request form for certification
3 minutes
Clerk III – Records
Section
FOLLOW THESE STEPS
The Pasay City Citizens Charter
www.pasay.gov.ph
55
3. Preparation of certification
The head of the office shall sign
the certification.
10 minutes
Records Section
In Charge of Records
Market Administrator
4. Issuance of Certification
5 minutes
Clerk III – Records
Section
FILING A COMPLAINT AGAINST ERRING MARKET VENDORS
ABOUT THE SERVICE
The general public can file a complaint against erring market vendors for
inaccurate weighing scales and over-pricing of basic commodities with the Market
Administration Office.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
1. Secure and accomplish a
complaint form at the Market
Administration Office
PLEASE APPROACH
Consumer Desk
Market Inspector/
Security Officer
The complainant is expected to
give a brief summary of the
acts complained of and the
name or stall number of vendor
being complained of.
2.
Interview
by Market
Administration
The staff assigned may opt to
ask questions to further clarify
acts complained of.
3.
Conduct
of
an
investigation
and
Submission of Report to the
complainant
3 minutes
Depending on the gravity of the
complaint, the complainant
should expect a report within
the day regarding the action
taken by the office.
Within the day
The Pasay City Citizens Charter
Market Inspector
Consumer Desk,
Market Inspector
Market Administration
Office
www.pasay.gov.ph
56
PASAY CITY MAYOR’S OFFICE
For more Information, please contact:
Hon. ANTONINO G. CALIXTO
City Mayor
Rm. 206 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-5222 / 833-2725
AVAILING OF PUBLIC CUSTOMER ASSISTANCE
ABOUT THE SERVICE
PASAY CITY RESIDENTS and other clients may request the City Mayor for
referrals, recommendations. Endorsements or communications for any of the
following:






Medical Assistance
Job Recommendations
Transportation Discount
Promissory Letters for Accounts Due
Company Referrals
Certification (Good Moral, Support, Residency, Appearance)
The Pasay City Citizens Charter
www.pasay.gov.ph
57
GENERAL REQUIREMENTS
FOR MEDICAL ASSISTANCE

Clinical diagnosis or doctor’s referral

Certificate of Indigency
FOR JOB RECOMMENDATIONS

Complete Bio-data or Curriculum Vitae
FOR TRANSPORTATION DISCOUNT


Letter of Request
Referral from DSWD
FOR PROMISSORY LETTERS FOR ACCOUNTS DUE



Proof of Billing
Matriculation Slip (for school payments due)
Any other proof of indebtedness
COMPANY REFERRALS

Company Profiles/Products or Services
CERTIFICATION (GOOD MORAL, SUPPORT, RESIDENCY)

Barangay Certificate
DURATION: Within the day (max. 2 days)
HOW TO AVAIL THE SERVICES
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
5 minutes
Receiving Desk
Mayor’s Office Staff
1. Filing/ Recording of
Request
Submit request letter or
the pertinent documents
required to the receiving
clerk or employee-incharge
The Pasay City Citizens Charter
www.pasay.gov.ph
58
2. Preparation of
Communication
Appropriate
communication is
prepared by the Office of
the Mayor
3. Approval of the City
Mayor
City Mayor approves and
signs the request for the
assistance or
communication.
4.Release of
Communication or
Request
The approved
communication is
released.
30 minutes
Mayor’s Office Staff
30 minutes
City Mayor or Authorized
Signatories
5 minutes
Mayor’s Office
Releasing Desk
Leave a copy with the
Mayor’s Office
The Pasay City Citizens Charter
www.pasay.gov.ph
59
PUBLIC INFORMATION OFFICE
For more Information, please contact:
JONATHAN MALAYA
Officer-In-Charge
Rm. 218 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-64-59
ABOUT THE SERVICE
PASAY CITY RESIDENTS and other clients may request the PIO for the following
services:






Event documentation (video/photo/news coverage) of the different
activities in the city particularly those involving the city chief executive.
Message of the Mayor.
Preparation of advertisement materials previously approved by the Mayor.
On-site use of PIO database containing News Releases concerning
Pasay clipped from the major broadsheets and tabloids.
Assistance in providing updated contact number/s of all city government
offices and national offices in Pasay City.
Copies of speeches, statements, releases issued by the Mayor and of the
City Government
The Pasay City Citizens Charter
www.pasay.gov.ph
60
REQUIREMENTS
For Event Documentation


Request letter coursed through the Office of the Administrator and
approved by the City Administrator.
Schedule of activity/copy of the program
For Message


Request letter coursed through the Office of the Mayor and
endorsed/noted by the City Mayor
Name of Contact Person and Phone Number and e-mail add if available
For Preparation of Approved Ads


Request letter/advertising contract previously approved by the Mayor
Name of Contact Person and Phone Number and e-mail add if available
For On-site Use of PIO News Clippings

Leave a valid ID if clippings are to be borrowed for photocopying outside
city hall
For Phone Number Assistance

Correct name of office/government agency to be contacted
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1. Filing / Recording of
Request
1 minute
Submit request letter to PIO or
OM
2. Preparation / completion
of requested service
For Phone Inquiries
For digital images copies
For messages
The Pasay City Citizens Charter
PLEASE
APPROACH
IT WILL TAKE YOU
Receiving Sections of
the Office of the Mayor
or Public Information
Office
5 minutes
30 minutes
3 days
www.pasay.gov.ph
PIO Staff
61
TOURISM & CULTURAL DEV'T OFFICE
For more Information, please contact:
GEORGE TIOPES
Dept. Head, TCDO
Rm. 417 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-05-23
AVAILING OF ACCREDITATION FOR TOURISM RELATED BUSINESS
ABOUT THE SERVICE
Pasay City Tourism related establishments: Travel Agency, Restaurants, Clubs,
Hotel/Motels/Appartels and other Tourism related businesses are required to apply
for accreditation in this office.
GENERAL REQUIREMENTS:
For Restaurants, Clubs, Hotels/Motels/Appartels)

Application Form

Contract of Lease/Proof of Ownership

DTI/SEC

Barangay Clearance

List of Employee
For Travel Agency

Application Form

Proof of Surety Bond worth for Corporation Php500,000.00 Bond/Single
Php100,000.00

Contract of Lease/Proof of Ownership

DTI/SEC
The Pasay City Citizens Charter
www.pasay.gov.ph
62



Barangay Clearance
List of Employee with photos
For Alien Personnel – Proof of ACR & ICR
For Tour Transport

Application Form

Copy of valid LTFRB franchise to operate a tourist bus/car service

Copy of OR/CR

Contract of Lease/Proof of Ownership

DTI/SEC

Barangay Clearance

List of Employee
For Accreditation Tour Guide (Local/Foreign)

Application Form

1 2 X 2 picture

Police Clearance

Fiscal Clearance

Barangay Clearance

Medical Certificate

DOT Seminar

Passport/Visa if Foreign Tour Guide

For Foreign – Proof of ACR & LCR
FEES
TYPE OF ESTABLISHMENT
ACCOMMODATION
Resort, ―Hotel Spa‖, Day Spa
Motels and Tourist Inn
First Class
Economy
Apartelle
Hotel
Deluxe
Standard/Economy
TRAVEL AND TOUR
SERVICES
Travel Agency and Tour Operator
*with the following services
-Consultancy and
documentation services
NSO, DFA, Malacanang
authentication, visa assistance,
The Pasay City Citizens Charter
REGISTRATION
FEE
Php 3,000.00
Php 2,000.00
Php 1,000.00
Php 2,500.00
Php 3,500.00
Php 2,500.00
Php 3,000.00
www.pasay.gov.ph
63
spouse visa)
-Passport/ticketing
-tour guiding/translation
services
-Inbound and outbound tour
Tour Transport
Land (fees per unit)
Car
Coaster/Van
Bus
Air Transport
Common carrier (airline)
Chartered (passenger)
Water Vessel
TOURISM RELATED
ESTABLISHMENTS
Entertainment
Karaoke Bar (Class A)
Karaoke Bar and Night Club
(Class B)(Along Roxas Blvd.)
Karaoke Bar (Class C)
Restaurant
Specialty Restaurant
Fine Dining w/catering service
Fast foods
Food Kiosk (with franchise)
Eatery and Wrap to go
(located along busy areas like
Star city and national roads)
Shopping Mall
Class A
Class B
Specialty Shop (selling
imported goods and imported
foods)
Cinemas
Wine w/liquor Store
Theme parks
Amusement and Recreational
Facilities
Class A (Casino)
The Pasay City Citizens Charter
Php 150.00
Php 350.00
Php 500.00
Php 2,500.00
Php 1,000.00
Php 1,000.00
Php 1,500.00
Php 1,000.00
Php
500.00
Php 2,500.00
Php 2,500.00
Php 1,500.00
Php 500.00
Php 500.00
Php 2,500.00
Php 1,500.00
Php 1,500.00
Php 1,500.00
Php 1,500.00
Php 3,500.00
Php 3,000.00
www.pasay.gov.ph
64
Class B
(Global gutz, off-track, pools,
billiards, computer rental)
Php 1,000.00
Money Changer
Museum/Gallery
Rest Areas/Convenient Stores
Sundry/Souvenir Shop
Flower shop, Boutiques, barber
shops
(located inside the premises of
hotels, airports and malls)
Health and Fitness
*Class B and C
(Massage parlors, reflexologies)
Php 1,500.00
Php 1,000.00
Php 1,500.00
Php 1,500.00
Php 1,000.00
Php 1,500.00
Php 1,000.00
Travel Associations
Exhibit Organizers, Event
Specialist
(include theatrical shows,
concerts, car shows, etc.)
Tour Guide
Local
Foreign
Php 1,000.00
Php 500.00
Php 1,000.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
10 minutes
Receiving Desk
30 minutes
Treasurer’s Office –
Cashier
1 hour
Tourism Officer
1. Filing and submitting
of Application forms
and issuance of order
of payment
2. Pay to the Cashier
3. Present Photocopy of
Official Receipt and wait
for the certificates to
process
The Pasay City Citizens Charter
www.pasay.gov.ph
65
OFFICE OF THE CITY ADMINISTRATOR
For more Information, please contact:
Atty. DENNIS BERNARD N. ACORDA
City Administrator
Rm. 207 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 833-21-61 / 833-37-44 / 831-37-44
APPLYING FOR A PERMIT FOR CONCERTS AND OTHER SPECIAL
EVENTS
ABOUT THE SERVICE
Organizers of concerts and other special events, such as live shows, display of
fireworks, motorcades, processions, parades, and rallies are required to secure a
Mayor’s permit for the event.
GENERAL REQUIREMENTS:




Letter request providing the details of the event such as time, place, and
venue; for motorcades, processions and parades, the route must also be
specifically stated
Copy of the Contract/agreement for the use of the venue
Safety and Evacuation Plan
Permit from the Philippine Reclamation Authority (PRA) if the event is
within their jurisdiction
FEES
The Pasay City Citizens Charter
www.pasay.gov.ph
66



For concerts and live shows, Php 3,000.00 as regulatory fee
For motorcades, processions, and parades, and rallies- Php 1,000.00
For concerts and shows that charge a fee for entrance, amusement
taxes are also collected. Upon application for a permit, the City
Treasurer’s Office may opt to assess a portion of the projected
amusement taxes to be collected.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Submit a letter request for a
Mayor’s Permit together with all the
documents stated above.
5 minutes
Receiving Clerk
2 days
Permit Section Staff
10 minutes
Permit Section Staff
2. Endorsement to the concerned
offices for clearances
For the convenience of the applicant,
it is the Office of the City
Administrator who endorses the
request for a permit to the concerned
departments such as the police, fire
and traffic, whichever is applicable.
3. Preparation of the Permit
Once activity is approved, the
applicant is issued a duplicate copy of
the permit which is required for the
assessment and payment of fees.
4. Assessment and Payment of
Fees
The applicant shall proceed to the
Office of the City Treasurer for
assessment and payment of the
necessary fees.
5. Approval and Issuance of
Permit
The authority to approve special
permits has been delegated by the
City Mayor to the City Administrator or
her duly authorized representative.
The Pasay City Citizens Charter
License Section
Cashier,
Both at the City
Treasurer’s Office
1 hour
30 minutes
Permit Section Head
www.pasay.gov.ph
67
APPLYING FOR A MAYOR’S CLEARANCE
ABOUT THE SERVICE
Individuals seeking employment in the country and abroad and those who are
applying for firearm licenses are often required to secure a Mayor’s Clearance .
GENERAL REQUIREMENTS:






Original copy of Fiscal’s Clearance
Original copy of Police Clearance
Community Tax Certificate
For applicants for police and military service, original copy of Regional
Trial Court (RTC) Clearance
For applicants for firearms licenses, Barangay Clearance
Original receipt as proof of payment of fees
FEES
- Police Clearance
- Fiscal Fee
= Php 20.00
= Php 40.00
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Submit requirements to the
Office of the City Administrator
5 minutes
Receiving Clerk
2. Preparation of the Permit
10 minutes
Permit Section Staff
3. Approval and Issuance of
Clearance
The authority to sign Mayor’s
Clearance has been delegated by the
City Mayor to the City Administrator or
her duly authorized representative.
15 minutes
Releasing Clerk
FOLLOW THESE STEPS:
The Pasay City Citizens Charter
www.pasay.gov.ph
68
APPLYING FOR A PERMIT FOR ADVERTISING AND PROMOTIONAL
ACTIVITIES
ABOUT THE SERVICE
Corporations, groups and other entities wishing to promote or advertise their
product/s or service/s to the public through the installation/posting of streamers,
banners and fliers and other
similar materials need to secure a Mayor’s permit for the said purpose. The
authority to issue said permit has been delegated to the City Administrator.
REQUIREMENTS:
For Leaflets and Flyers

Letter requesting for the permit stating the area and period/duration of
the activity.
For Streamers and Banners


Letter requesting for the permit providing for the details of the activity
such as the number, design, details and specification of streamers to be
posted, a sketch of the proposed area for display and the duration of the
activity Philippine Reclamation Authority permit for areas within their
jurisdiction
For areas within the PRA, BCDA, CCP Complex, Permit from their
Management must first be secured.
FEES
Fees to be charged are determined based on the size and number of the
streamers/banners to be displayed: Php 20.00/ square meter
The Pasay City Citizens Charter
www.pasay.gov.ph
69
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE
APPROACH
5 minutes
Receiving Clerk
2 days
Permit Section Staff
10 minutes
Permit Section Staff
4. Assessment of Fees at the City
Engineer’s Office
20 minutes
Engineering
Department
5. Payment of Fees at the City
Treasurer’s Office
30 minutes
Office of the City
Treasurer
30 minutes
Releasing Clerk
FOLLOW THESE STEPS:
1. Submit letter together with the
requirements to the Office of the
City Administrator
2. Endorsement to the Office of the
City Mayor for approval
The City Administrator, depending on
the size and proposed location of the
streamers to be posted, may opt to
endorse the same to the Office of the
City Mayor for further instructions.
Permits in major streets of the City
need the City Mayor’s approval
3. Preparation of the Permit
Once activity is approved, the
applicant is issued a duplicate copy of
the permit which is required for the
assessment and payment of fees.
6. Approval and Issuance of
Clearance
The authority to approve permits for
banner installation has been
delegated by the City Mayor to the
City Administrator or her duly
authorized representative.
The Pasay City Citizens Charter
www.pasay.gov.ph
70
HUMAN RESOURCE MANAGEMENT OFFICE
For more Information, please contact:
Atty. MAVERICK S. SEVILLA
Officer-In-Charge, HRMO
Rm. 221 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 833-37-23
PROCEDURE ON FILING AN APPLICATION FOR LEAVE
ABOUT THE SERVICE
City government employees are entitled to vacation and sick leave.
Employees accrue leave credits at 1.25 day each for vacation and sick leave
every month.
Actual leaves are deducted from these leave credits. If an employee’s leave
period goes beyond the accrued credits, the corresponding monetary value of
said absence will be deducted from his/her salary.
Civil Service Commission rules require applications for vacation leave to be filed
at least 5 days before the intended date of leave. For sick leave, the application
must be filed immediately after the employee returns to work.
The Pasay City Citizens Charter
www.pasay.gov.ph
71
GENERAL REQUIREMENTS
1.
2.
3.
Application for leave (CSC Form No.1) – 3 copies
Medical Certificate - for sick leave exceeding 3 days
Clearance money and/or property responsibilities – if leave will last for
30 calendar days or more.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Secure and file Leave Application
Form
Secure and accomplish a request slip
indicating the type of leave he/she is
applying for and the duration.
2. Processing of Leave
The HRMO shall retrieve, compute and
update the record of leave credits of the
employee based on the request. The
leave application is then prepared.
3. Approval of Employee’s Leave
Credits and eave Application by the
City Mayor or his Authorized
Representative
5 minutes
Front Desk Officer
1 to 2 days
HRMO Staff
30 minutes-1 Day
OIC-HRMO
City Administrator
The Head of HRMO shall then certify the
available leave credits earned by the
employee. Afterwards, the leave form
shall be forwarded to the approving
authority. The City Mayor has delegated
the authority to approve said leave to the
Head of the HRMO for periods not
exceeding 15 days. For longer periods,
the approving authority shall be the City
Administrator.
PROCEDURE ON HOW TO SECURE SERVICE RECORD (SR),
CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL ECORDS
ABOUT THE SERVICE
City Government employees may request the HRMO for copies of their own Service
Records, Certificates of Employment and other certifications of personnel actions.
These are usually required for transactions such as:
1.
Membership Applications (GSIS, Philhealth, PAG- IBIG)
The Pasay City Citizens Charter
www.pasay.gov.ph
72
2.
3.
4.
5.
6.
7.
8.
9.
TIN Applications
Part of Documentary Requirements for correction.
Employment verifications for discrepancy on records at the CSC
Salary loans and other forms of loan.
Credit card applications
Step Increment/ Promotions
Payment of Loyalty pay
File / Reference
HOW TO AVAIL OF THE SERVICE
IT WILL
TAKE
YOU
STEPS TO FOLLOW
PLEASE
APPROACH
1. Secure and accomplish a request slip from
the HRMO
(Secure and accomplish a request slip indicating
the type of document being requested. A letter
request is required to be presented on
instances/cases to wit:
a) When the request pertains to the whole
201 file of the employee
b) When the requestee is not the employee
himself / herself or his/her Department
Head/ Chief
c) Other special cases which will be
determined by this office.
2. Issuance of the Order of Payment
Upon receipt of the request slip, an Order of Payment
will be prepared that will prescribe the fees to be paid
by the requesting party.
3.Payment of Fees
10 minutes
5 minutes
Front Desk Officer
HRMO Staff
(The employee shall then proceed to the City
Treasurer’s Office for payment of secretary’s fees and
issuance of Official Receipt (OR)
The Pasay City Citizens Charter
www.pasay.gov.ph
73
SCHEDULE OF FEES
For every 100 word of fraction thereof
typewritten (not including) the certificate
and any notation
P20.00
Where the copy to be furnished in printed
form, in whole or in part, for each page
(double the fee, if there are two pages in
a sheet)
P40.00
For each certificate of correctness (with
seal of Office) written on the copy or
attached thereto
P40.00
Any other copy produced by copying
machine per page
P40.00
20 minutes
City Treasurer’s
Teller
(Pursuant to Section 55 City Ordinance No. 614S,
1999 Chapter 17)
4. Presentation of original copy of Official
Receipt
The OR shall then be presented at the HRMO
wherein it shall be photocopied. The photocopy will
be retained at the HRMO.
5 minutes
HRMO Staff
5.Preparation of requested documents
10-30
minutes
Upon presentation of the original copy of the OR, the (depending
HRMO staff prepare the requested documents.
on the no. of
document)
6, Certification and signing
The Head of the HRMO shall sign/certify the
requested document/s.
HRMO Staff
5 minutes
OIC-HRMO
5 minutes
Front Desk Officer
7. Issuance/Releasing of requested documents
A special Power of Attorney (SPA) and
Identification Card (ID) of the representative is
required for relative or family member who will
represent the requestee (whether said requestee is
a present or former employee pf the City
Government) and situation showed that the
presence of the latter is impossible.
The Pasay City Citizens Charter
www.pasay.gov.ph
74
PASAY CITY PUBLIC CEMETERY & CREMATORIUM
For more Information, please contact:
REMY F. GARCIA
Officer-In-Charge
Sarhento Mariano St. Pasay City, Philippines
Tel. Nos. (632) 833-0682
Hotline: (632) 799-8424
AVAILING OF CREMATION SERVICES
ABOUT THE SERVICE
The Pasay City Government owns and operates a crematorium that can serve
as an alternative mode of internment for residents and non-residents of the
City.
GENERAL REQUIREMENTS




Duly accomplished Cremation Schedule Form
Death Certificate
Cremation Permit
Official Receipt evidencing payment of Entrance Fee, if death
occurred outside the City
The Pasay City Citizens Charter
www.pasay.gov.ph
75
ADDITIONAL REQUIREMENTS NEEDED TO AVAIL OF REDUCED
RATES


Residents of the City may avail of reduced rates upon presentation of
the Certificate of Residency issued by the barangay captain of the
barangay where the deceased resided immediately prior to his/her
death.
Indigents residing in the City may be given further discounts upon the
presentation of a Certificate of Indigency and Case Report prepared
by the City Social Welfare Department Office.
FEES
As per Ordinance no. 4008, S-2007
 Crematorium Service Rate
Residents (Adults)
Non-Residents (Adults)
Cremation of Bones/Remains
Infant
Children (below 12 yrs old)
Youth (12- 18 yrs old)

8,000.00
15,000.00
4,000.00
2,000.00
4,000.00
6,000.00
Other Related Fees
Cremation Permit
Entrance Fee, if applicable
500.00
200.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
1. Secure and accomplish
Cremation Schedule form
and submit to the Cremation
Office together with all the
requirements.
5 minutes
PLEASE
APPROACH
Cremator /
OIC
Upon receipt of these
documents, the Cremation
Office will schedule the service
and issue an Order of Payment
that will prescribe the fees to
be paid by the applicant.
The Pasay City Citizens Charter
www.pasay.gov.ph
76
2. Payment of Fees
Payment can be made either to
the assigned treasury staff at
the crematorium office.
5 minutes
cashier
5 minutes
Officer In Charge
Pasay City Cemetery
& Crematorium
3. Approval of the Cremation
Schedule Form
The Officer-in-Charge of the
Crematorium office may
approve the Cremation
Schedule Form if no reduced
rate is requested by the
applicant. For reduced rates,
however, the approval of the
City Mayor is required.
4. Submission of the
approved Cremation
Schedule Form, together
with all the requirements, on
or before the scheduled date.
5 minutes
PCPCC office
AVAILING OF INTERMENT/BURIALSERVICES
ABOUT THE SERVICE
Present lease holders of spaces within the cemetery- lot/niche/apartmentscan avail of interment services upon proper coordination with the Cemetery
Office. For those who are not yet leaseholders, it is advised that they secure a
lease contract prior to applying for this service.
REQUIREMENTS:





Death Certificate
Burial Permit
Original Copy of Official Receipt evidencing payment of Cemetery
Fee
Original Copy of Official Receipt evidencing payment of Entrance
Fee if deaths occurred outside of the City
Lease Contract and official receipts evidencing updated rental
payments for space applied for
If applicant is not yet a lessee of a space within the cemetery, it is advised
The Pasay City Citizens Charter
www.pasay.gov.ph
77
that they apply for a lease of a space within the cemetery prior to applying
for this service.
FEES
As per Ordinance no. 3992, S-2007
Burial Fee
150.00
Cemetery Fee
150.00
Entrance Fee, if applicable 200.00
Exhumation Fee
150.00
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
1.
2.
3.
Secure and
accomplish
burial schedule
form and submit
together with all
the
requirements.
IT WILL
TAKE YOU
5 minutes
Approval of the
Burial Schedule
by the Officer-inCharge. An
order of payment
is prepared.
PLEASE
APPROACH
Clerk
5 minutes
Officer In Charge
Pasay City
Cemetery
& Crematorium
5 minutes
cashier
Payment of Fees
The applicant can pay
directly to the treasury
employee assigned at
the cemetery office.
The Pasay City Citizens Charter
www.pasay.gov.ph
78
4.
Submit the
approved Burial
Schedule Form
together with all
the requirements
stated above to
the Cemetery
Office on or
before the
scheduled date.
5 minutes
Clerk
AVAILING OF A BURIAL LOT/NICHE/APARTMENT
ABOUT THE SERVICE
The Pasay City government owns and operates a public cemetery for its
beloved departed. Pasay City residents are given priority in securing a lease
contract for a burial lot/niche/apartment within the cemetery. Due to the ever
growing needs of the City, the space provided is quite limited.
REQUIREMENTS:


Application Form
Barangay Certificate, to prove that applicant is a Pasay City resident
FEES
As per Ordinance no. 3992, S-2007
Rental Rates
Niche
Lot
Apartment
The Pasay City Citizens Charter
200.00 per year (1,000.00 for each
Niche for five years) on the first two
th
bottom layers on the 3rd and 4
layers 200.00 per year each niche
50.00 per square meter per year
(1 X 2.3 meters)
150.00 per year
(750.00 for five years)
th
th
200.00 per year (6 year to the 10 )
www.pasay.gov.ph
79
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL
TAKE YOU
PLEASE
APPROACH
1. Verify the availability of a
space from the cemetery office.
The cemetery only has a limited
number of spaces to lease out
and it is recommended that an
applicant first check on the
availability of a space prior to
submission of application. A site
inspection shall be conducted by
both parties.
10 minutes
Clerk
10 minutes
Officer In Charge
Pasay City
Cemetery
& Crematorium
5 minutes
cashier
5 minutes
Officer In Charge
Pasay City
Cemetery
& Crematorium
2. Submit requirements to the
cemetery office.
The Head of the cemetery will
conduct an initial assessment of
the application and if favorably
recommended, prepare an Order
of Payment and a Lease
Contract.
3. Payment of Fees
The applicant may opt to pay to
the treasury employee assigned
at the cemetery office..
4. Approval of Lease Contract
The authority to approve lease
contracts for the cemetery has
been delegated by the City Mayor
to the Officer-in-Charge of the
cemetery.
The Pasay City Citizens Charter
www.pasay.gov.ph
80
Please be reminded that contracts for lots and niches must be renewed sixty
(60) days prior to end of the period stated in the contract. Failure to do so will
be a ground for the termination of the lease.
Apartment spaces can only be renewed up to a maximum period of 10 years.
RENEWING CONTRACTS FOR LOTS/NICHES
ABOUT THE SERVICE
Existing lease holders for cemetery lots & niches and apartments must renew
their contracts sixty (60) days prior to the end of the period stated in the
contract. Failure to do so will be a ground for the termination of the lease.
Apartment spaces are good for 5 years only (not renewable and expandable)..
REQUIREMENTS


Official Receipt evidencing updated payments
Old contract of lease
Fees
Niche
200.00 per year (1,000.00 for each
Niche for five years) on the first two
th
bottom layers on the 3rd and 4
layers 200.00 per year each niche
Lot
50.00 per square meter per year
(1 X 2.3 meters)
Apartment
The Pasay City Citizens Charter
150.00 per year
(750.00 for five years)
th
th
200.00 per year (6 year to the 10 )
www.pasay.gov.ph
81
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. Submit copies of the old
contract of lease and the
official receipts evidencing
updated payments.
The cemetery office will then
issue an order of payment for
the period being applied for and
prepare a new Lease Contract.
10 minutes
Clerk
2. Payment of Fees
The applicant may opt to pay
directly to PCPCC office.
10 minutes
cashier
5 minutes
Officer In Charge
Pasay City
Cemetery
& Crematorium
3. Approval of new Lease
Contract
The City Mayor has delegated
the authority to approve lease
contracts to the Officer-inCharge of the cemetery.
The Pasay City Citizens Charter
www.pasay.gov.ph
82
TRICYCLE-PEDICAB FRANCHISING
REGULATORY OFFICE
For more Information, please contact:
ACE SEVILLA
Oversight Officer, TPFRO
Rm. 217 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. No. (632) 831-93-44
ABOUT THE SERVICE
Owners of tricycles and pedicabs are required to apply for franchise prior to
operating these vehicles for business. Franchise is renewable every 3 years. Aside
from securing franchise, owners of tricycles and pedicabs are also required to
secure a Mayor’s Permit to operate these vehicles and must be renewed annually.
For Grant of New Franchise and Mayor’s Permit (FMP) of Tricycles
and its Renewal
REQUIREMENTS:








Previous Mayor’s Permit to Operate (Original)
Previous Authority for Tricycle Service / Franchise (Original)
Community Tax Certificate (with an Annual Gross Income of
Php100,000.00)
Photocopy of Official Receipts (O.R.) and Certificate of Registration (C.R.)
issued by Land Transportation Office (LTO)
Original Barangay Certificate
Photocopy of Voter’s ID or Voter’s Certificate issued by COMELEC to
prove that applicant is a resident of the City
Local Tricycle Operators and Driver’s Association (TODA) Certificate
Certification from the accredited tricycle federation
The Pasay City Citizens Charter
www.pasay.gov.ph
83
For the Grant of franchise and Mayor’s Permit (FMP) of Pedicabs and
its Renewal






Previous Mayor’s Permit to Operate (Original)
Previous Authority for Pedicab Service / Franchise (Original)
Community Tax Certificate (with an Annual Gross Income of
Php50,000.00)
Original Barangay Certificate
Photocopy of Voter’s ID or Voter’s Certificate issued by COMELEC to
prove that applicant is a resident of the City
Certification from the accredited pedicab federation
FEES:
Ordinance No. 4417, Series of 2009 – Tricycle Code
Ordinance No. 4416, Series of 2009 – Pedicab Code
For Tricycle:
Mayor’s Permit – Php350.00
Franchise - Php965.00
For Pedicabs
Mayor’s Permit - Php170.00
Franchise - Php300.00
*Late renewal of Mayor’s Permit and fees shall be subject to 25% surcharge
plus interest of 2% monthly but not to exceed 36 months.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
1. Accomplish application form
and submit requirements.
5 minutes
2. Encoding of Records
10 Minutes
3. Assessment of Fees
PLEASE
APPROACH
TPFRO
(Clerk / Personnel)
TPFRO
(Computer
Operator)
Proceed to City Treasurer’s
Office
4. Payment
5 minutes
CTO
(Assessment
Personnel )
Proceed to City Treasurer’s
Office
5. Approval and Issuance of
Claim Stub
20 minutes
CTO
Teller
5 minutes
TPFRO
(Office Head / OIC)
TPFRO Office
The Pasay City Citizens Charter
www.pasay.gov.ph
84
6. Issuance of Signed Permits,
Franchise and TPFRO Plates
and/or Sticker
TPFRO Office
(After 3-5 days of issuance of
Claim Stub)
10 minutes
TPFRO
(Clerk / Personnel)
*with physical inspection of
Tricycle / Pedicab*
OTHER FINES AND PENALTIES:
For Tricycle:
ORD. NO.
4417
TRICYCLE VIOLATION & PENALTY (TPFRO)
AMOUNT
SEC. 40 - 1
OPERATING DIRTY OR DILAPIDATED
TRICYCLE UNIT
SEC. 40 - 2
CARRYING OF EXPLOSIVES, FIREARMS, OR
OTHER WEAPONS
SEC. 40 - 3
DRIVING A TRICYCLE WITHOUT PLATE OR
USING IMPROVISED PLATE
500.00
SEC. 40 - 4
DRIVING WITHOUT CITY PLATES, NO
STICKERS, NO PLATE NUMBER PRINTED
300.00
SEC. 40 - 5
DRIVING A TRICYCLE ON NATIONAL ROAD
200.00
1,000.00
500.00
+ IMPOUNDING
SEC. 40 - 6
DRIVING WITHOUT PERMIT & FRANCHISE
(COLORUM)
2,000.00
+ IMPOUNDING
SEC. 40 - 7
DRIVING WITH EXPIRED PERMIT
1,000.00
SEC. 40 - 8
DRIVING UNDER THE INFLUENCE OF
LIQUORS OR PROHIBITED DRUGS
1,000.00
SEC. 40 - 9
DRIVING WITHOUT A VALID ID ISSUED BY
THE FEDERATION
500.00
SEC. 40 - 10
FAILURE TO ATTACH CURRENT ANNUAL
STICKER ON PLATES
300.00
The Pasay City Citizens Charter
www.pasay.gov.ph
85
SEC. 40 - 11
FAILURE TO PRESENT PERMIT, MTOP OR
LICENSE
500.00
SEC. 40 - 12
SMOKE BELCHING
500.00
ORD. NO.
4417
TRICYCLE VIOLATION & PENALTY (TPFRO)
AMOUNT
SEC. 40 - 13
ILLEGAL PARKING
300.00
SEC. 40 - 14
IMPROPER DISPLAY OF STICKER
300.00
SEC. 40 - 15
INSTALLATION OF AN UNDESIRABLY LARGE
DECORATION OR FIXTURE
300.00
SEC. 40 - 16
NO FARE MATRIX DISPLAY
500.00
SEC. 40 - 17
NOT WEARING THE PRESCRIBED UNIFORM
300.00
SEC. 40 - 18
OBSTRUCTION ON ROAD OR SIDEWALK
400.00
SEC. 40 - 19
OPERATING WITHOUT BODY NUMBER &
NAME OF TODA
500.00
SEC. 40 - 20
OUT OF LINE (TRICYCLE COMING FROM
OUTSIDE PASAY CITY)
1,000.00
SEC. 40 - 21
OVERCHARGING
500.00
SEC. 40 - 22
OVERLOADING
100.00
SEC. 40 - 23
REFUSAL TO CONVEY PASSENGER TO
DESTINATION
500.00
SEC. 40 - 24
TRICYCLE WITHOUT REGULAR OR
PERMANENT PASSENGER SEAT
400.00
SEC. 40 - 25
TODAs ALLOWING COLORUM TRICYCLE TO
USE THEIR TERMINAL
SEC. 40 - 26
VIOLATION OF ANY CONDITION OF THE
FRANCHISE
SEC. 40 - 27
SEC. 40 - 28
VIOLATION OF THE PRESCRIBED COLOR
CODING
VIOLATION OF THE PHYSICAL
REQUIREMENTS OF THE TRICYCLE
1,000.00
500.00
300.00
300.00
SEC. 40 - 29
WITHOUT INTERIOR LIGHTS
300.00
SEC. 40 - 30
PLAYING OF LOUD MUSIC
500.00
The Pasay City Citizens Charter
www.pasay.gov.ph
86
For Pedicab
ORD. NO.
4416
PEDICAB VIOLATION & PENALTY (TPFRO)
AMOUNT
SEC. 41 - 1
OPERATING DIRTY OR DILAPITATED
PEDICAB UNIT
SEC. 41 - 2
CARRYING OF EXPLOSIVES, FIREARMS, OR
OTHERDEADLY WEAPONS
SEC. 41 - 3
DRIVING A PEDICAB WITHOUT PLATE OR
IMPROVISED PLATE
500.00
SEC. 41 - 4
DRIVING A PEDICAB WITH IMPROVISED
MOTOR FOR A FEE
300.00
SEC. 41 - 5
DRIVING A PEDICAB ON NATIONAL ROAD
500.00
SEC. 41 - 6
DRIVING WITHOUT PERMIT & FRANCHISE
(COLORUM)
2,000.00
SEC. 41 - 7
DRIVING WITH EXPIRED PERMIT
1,000.00
SEC. 41 - 8
DRIVING UNDER THE INFLUENCE OF
LIQUORS OR PROHIBITED DRUGS
2,000.00
SEC. 41 - 9
DRIVING WITHOUT A VALID ID ISSUED BY
THE TPFRO
500.00
SEC. 41 - 10
DRIVING WITHOUT PLATE NUMBER
300.00
SEC. 41 - 11
FAILURE TO ATTACH CURRENT ANNUAL
STICKER ON PLATES
300.00
SEC. 41 - 12
FAILURE TO PRESENT PERMIT, PEDICAB
OPERATOR'S PERMIT OR LICENSE
500.00
SEC. 41 - 13
ILLEGAL PARKING
100.00
ORD. NO.
4416
PEDICAB VIOLATION & PENALTY (TPFRO)
100.00
1,000.00
AMOUNT
SEC. 41 - 14
IMPROPER DISPLAY OF STICKER
100.00
SEC. 41 - 15
INSTALLED WITH UNDESIREBLY LARGE
DECORATION OR FIXTURE TENDING TO
OBSTRUCT FROM VIEW THE SIDECAR
NUMBER
300.00
The Pasay City Citizens Charter
www.pasay.gov.ph
87
SEC. 41 - 16
NO FARE MATRIX DISPLAY
200.00
SEC. 41 - 17
NOT WEARING THE PRESCRIBED UNIFORM
300.00
SEC. 41 - 18
OBSTRUCTION ON ROAD OR SIDEWALK
400.00
SEC. 41 - 19
OPERATING WITHOUT BODY NUMBER &
NAME OF PODA
500.00
SEC. 41 - 20
OUT OF LINE/ROUTE
SEC. 41 - 21
OVERCHARGING
500.00
SEC. 41 - 22
OVERLOADING
100.00
SEC. 41 - 23
REFUSAL TO CONVEY PASSENGER TO
DESTINATION
200.00
SEC. 41 - 24
PEDICABS WITHOUT REGULAR OR
PERMANENT PASSENGER SEAT
400.00
SEC. 41 - 25
PODAs ALLOWING COLORUM PEDICABS TO
USE THEIR TERMINAL
1,000.00
SEC. 41 - 26
VIOLATION OF ANY CONDITION OF THE
PEDICAB FRANCHISE AS PROVIDED UNDER
SECTION 16 OF THIS CODE
500.00
SEC. 41 - 27
VIOLATION OF THE PRESCRIBED COLOR
CODING
300.00
SEC. 41 - 28
VIOLATION OF THE PHYSICAL
REQUIREMENTS OF THE PEDICAB
200.00
SEC. 41 - 29
WITHOUT INTERIOR LIGHTS
200.00
ORD. NO.
4520
Series of
2010
ORD. NO.
4520
Series of
2010
ORD. NO.
4520
Series of
2010
1,000.00
PEDICAB VIOLATION & PENALTY (TPFRO)
AMOUNT
KULIGLIG (BANNING OF MOTORIZED PEDICAB)
1ST OFFENSE
1,000.00
KULIGLIG (BANNING OF MOTORIZED PEDICAB)
2ND OFFENSE
2,000.00
The Pasay City Citizens Charter
www.pasay.gov.ph
88
CITY UNIVERSITY OF PASAY
For more Information, please contact:
IRISH LENORE OSTREA
President, CUP
Atty. RAY GLENN AGRANZAMENDEZ
Officer-In-Charge, CUP
Pasadeña St., F.B. Harrison, Pasay City
(Back of Pasay City Hall)
Tel. No.: 551-13-42
ABOUT THE SERVICE
Pamantasan ng Lungsod ng Pasay, a tertiary level education system with a pool of
competent and well trained teachers aims to provide quality education to its
graduates.
It offers a wide range of courses that student can choose from, recognized and
accredited by the Commission on Higher Education
ENROLMENT FOR NEW STUDENT
REQUIREMENTS:

Results of Entrance Examination (for new students)
The Pasay City Citizens Charter
www.pasay.gov.ph
89
HOW TO AVAIL OF THE SERVICES
FOLLOW THESE STEPS:
1. Proceed to the guidance
office to get the results of
the entrance examinations.
Entrance exam results
released to the student.
IT WILL
TAKE YOU
PLEASE APPROACH
3 minutes
Guidance Officer
3 minutes
Registrar Office (PLP)
5-10 minutes
Respective Dean
2-3 minutes
Respective Dean
3 minutes
Cashier’s Staff
3 minutes
Registrar and Dean’s Office
are
2. Secure and accomplish
COM/Registration Form.
3. Interview by the Dean
After the interview, the student
shall fill up a Certificate of
Matriculation to be signed by
the Dean
4. Payment of Fees
5. Submit copy of COM to the
Registrar and Dean’s Office.
ENROLMENT FOR OLD STUDENT
REQUIREMENTS:

Clearance (for Old students)
HOW TO AVAIL OF THE SERVICES
FOLLOW THESE STEPS:
1. Proceed to the Registrar’s
Office to present clearance
and secure Certificate of
Matriculation (COM).
2. Get schedule, fill-up
registration form/COM and
let the dean sign the COM.
The Pasay City Citizens Charter
IT WILL
TAKE YOU
PLEASE APPROACH
2 minutes
Registrar’s Staff
5 minutes
Respective Deans
www.pasay.gov.ph
90
3. Payment of Fees
Receive payment and issue
official receipt.
3 minutes
Cashier’s Staff
3 minutes
Registrar and Dean’s Office
4. Submit copy of COM to the
registrar and Dean’s Office.
Receive copy of COM from the
student.
APPLYING FOR ENTRANCE EXAMINATION
ABOUT THE SERVICE
Prior to entry to the university prospective students are required to pass the
entrance examinations administered by the school.
REQUIREMENTS:








Good Moral Character
Form 137/138
Report Card
Barangay Clearance
Birth Certificate
Voter’s ID
2x2 ID picture (2 pieces)
Application Form
HOW TO AVAIL OF THE SERVICES
FOLLOW THESE STEPS:
IT WILL
TAKE YOU
PLEASE APPROACH
1. Submit requirements and fillup application form to the
guidance counselor
5 minutes
Guidance Officer
2 minutes
Cashier’s Staff
2. Payment for Entrance
Examination Fee
The Pasay City Citizens Charter
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91
3. Present Official Receipt and
form, secure schedule and
return for the scheduled
exam on the assigned time
and date.
4 minutes
Guidance Officer
REQUESTING FOR DIPLOMAS, TRANSCRIPT OF RECORDS,
HONORABLE DISMISSAL, GOOD MORAL, CERTIFICATES OF
GRADES
REQUIREMENT:

Clearance
HOW TO AVAIL OF THE SERVICES
FOLLOW THESE STEPS:
1.
2.
Proceed to the
Registrar’s Office to
present clearance and
get request form.
IT WILL
TAKE YOU
PLEASE APPROACH
3 minutes
Registrar’s Staff
3 minutes
Cashier’s Staff
3 minutes
Registrar’s Staff
Present request form as
well as payment for the
requested paper
needed.
Receive payments and
issue Official receipt.
3.
Present Official Receipt
to secure the
documents needed.
The Pasay City Citizens Charter
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92
PASAY CITY SPORTS COMPLEX
For more Information, please contact:
RAMON C. MARTIN
Officer-In-Charge, PCSC
Derham St., corner F.B. Harrison St.,
Pasay City, Philippines
Tel. Nos. (632) 831-4792
Availing the use of the Sports Complex
ABOUT THE SERVICE
The Pasay City Government owns and operates the Pasay City Sports Complex,
Swimming Pool and Fitness Gym for the use of the general public, subject to
certain fees as prescribed by local ordinances. It can serve as a venue for Sports
and other special activities.
SCHEDULE OF SERVICES
Swimming Pool: 8AM to 5PM, daily
Fitness Gym: 6AM to 8PM, daily
Sports Complex: Operating Hours: 8AM to 10PM subject to prior
reservation
The Pasay City Citizens Charter
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FEES
8:00 A.M. – 12:00 NN
1:00 P.M. – 5:00 P.M.
PASAY RESIDENT
ADULT
CHILDREN
Php 40.00
Php 25.00
Php 40.00
Php25.00
NON-PASAY RESIDENT
ADULT
CHILDREN
Php 50.00
Php 35.00
Php 50.00
Php 35.00
SENIOR CITIZEN
Php 32.00
Php 32.00
6:00 A.M.
1:00 P.M. – 8:00 P.M.
PASAY RESIDENT
ADULT
Php 30.00
Php 30.00
NON-PASAY RESIDENT
ADULT
Php 40.00
Php 40.00
MEMBER
Php 25.00
Php 25.00
PASAY GOV’T.
EMPLOYEE
Php 25.00
Php 25.00
Php 25.00
Php 25.00
SWIMMING POOL
FITNESS GYM
SENIOR CITIZEN
MEMBERSHIP FEE:
Php350/year
The Pasay City Citizens Charter
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94
GYMNASIUM
BASKETBALL COURT
Without lights
With lights
Php 750.00/hour
Php 1,000.00/hour
Tournament
Basketball court with scoreboard
Scoreboard operator
Php 1,250.00/game
Php 250.00/game
VOLLEYBALL COURT
Side Court:
Without lights
With lights
Main Court:
Without lights
With lights
BADMINTON COURT
Side Court:
Without lights
With lights
ACTIVITY
Use of the venue
Additional time
Re-connection fee of Sound System
Use of in-house Sounds System
Use of the matting & Linoleum
Rental of monoblock chair
Use of cool mist
Stall rental
The Pasay City Citizens Charter
Php 250.00/hour
Php 500.00/hour
Php 750.00/hour
Php 1,000.00/hour
Php 150.00/hour
Php 350.00/hour
Php 8,000.00/ 6 hours
Php 1,000.00/ hour
Php 2,000.00
Php 4,500.00
Php 500.00
Php 10.00/ piece
Php 250.00/ hour
Php 350.00 / booth
www.pasay.gov.ph
95
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
5 minutes
Sports Dev’t Officer
(SDO)
2. Endorsement to the
Office of the City Mayor
for approval
3 days
SDO
3. Assessment of Fees
30 minutes
SDO
15 minutes
Assigned cashier at the
Sports Complex
1. Submit a letter –
request to the Sports
Complex for the use of the
facilities. The letter must
state the activity to be
undertaken and the
proposed time and date
for the event.
The Sports Complex
personnel will check the
availability of the venue
and discuss the rates of
the complex
4. Payment of Fees
Official Receipt will be
issued
The Pasay City Citizens Charter
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OFFICE OF THE CITY LIBRARY
For more Information, please contact:
LOLITA ATIENZA
City Librarian
Rm. 304 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. 831-6688
Using and Borrowing Research Materials / Books
ABOUT THE SERVICE
The Pasay City Public Library is a service of research materials for use of students
and the general public
SCHEDULE OF AVAILABILITY OF SERVICE
7:30 a.m. to 5:30 p.m. (Mondays to Fridays)
REQUIREMENT:
- Identification Card
The Pasay City Citizens Charter
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HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
3 minutes
Utility Workers
5 minutes
Librarian I
3 minutes per reference
material (maximum of 2
reading materials at a
time)
( 6 minutes)
Clerks
1. Register at the
entrance of the Library
(deposit personal
belongings except
papers, pens and also
their valuables)
2. Consult the card
catalog or OPAC and
accomplish the
borrower’s slip
3. Proceed to the
Reference Section.
Present the
accomplished form and
his/her ID to the person
in charge of the
reference section for the
retrieval of the reference
materials.
Bookbinder
3 minutes
4. If a researcher
decided to photocopy
the reference material,
proceed to the
registration section,
secure and accomplish
the Reproduction form.
5. After their research,
return the reading
materials at the
reference section.
Clerks
3 minutes
Utility Workers
2 minutes
6. Go back to the
registration section, get
personal belongings.
The Pasay City Citizens Charter
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PASAY CITY GENERAL HOSPITAL
For more Information, please contact:
DR. JAIME R. SY, MD
Officer-In-Charge, PCGH
P. Burgos St., Pasay City
833-6022 / 831-3285
AVAILING OF THE SERVICES OF THE EMERGENCY ROOM (ER)
DEPARTMENT
ABOUT THE SERVICE
The Emergency Room (ER) Department of PCGH operates 24/7. It provides
emergency care/management and determines the proper treatment for patients
taken into the hospital.
GENERAL REQUIREMENTS

None
FEES
See attached Schedule of Fees
DURATION
:
6 – 8 hours
The Pasay City Citizens Charter
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HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Register at the ER Information
Counter
- Triaging
- History taking/Interview
- Vital signs taking
- Records/Blotter
2. Proceed to the ER consultation
desk/room
- Review Medical Record
- Physical Assessment
- Diagnosis
- Emergency Management
- Referral to Ancillary Department
3. (Laboratory/Radiology, etc) S
Submit request forms/specimen
- validate request forms
- accept specimen
- conduct necessary laboratory testing/
Procedures
- issue results
4. Submit Laboratory/X-ray Result to
ER Consultation
- interpretation of the result
- diagnosis
- plan of care/coordination with ward
Physicians
-management/treatment/counseling
- decision making (discharge/admission)
- prepare admitting/discharge order
IT WILL
TAKE YOU
5 – 10 mins
20 mins
1 hour
4 hrs
PLEASE
APPROACH
E.R. Staff
E R Physician
Med. Technologist/
Rad. Technologist
ER Physician/
Ward Physician
A. FOR ADMISSION
FOLLOW THESE STEPS:
5. Proceed to Admitting Section
- accepts admitting order
- accomplish patient data sheet
- conduct interview
- secure signature for the admission
consent form
The Pasay City Citizens Charter
IT WILL TAKE
YOU
5-10 mins
PLEASE
APPROACH
Admitting Clerk
www.pasay.gov.ph
100
6. Go back to ER Nurse’s desk
- accept Admitting form
- attach doctor’s order
- indorse to ward nurse
- instruct orderly to transfer the
patient
to the designated ward
1 – 2 hrs
ER staff
B. FOR DISCHARGE
FOLLOW THESE STEPS:
5. Secure ER Clearance from
Ancillary Department
- sign clearance slip
6. Assessment of Fees
- compute ER charges
7. Payment of Fees
- issue official receipt and ER
clearance
Slip
8. Present ER clearance slip
- validate slip and OR
- discharge
IT WILL TAKE
YOU
PLEASE
APPROACH
10- 15 mins
Ancillary Staff
3-5 mins
Billing Clerk
3-5 mins
Cashier/
Collecting Clerk
3 – 5 mins
ER staff
AVAILING OF THE SERVICES OF THE LABORATORY SECTION
ABOUT THE SERVICE
The Laboratory Section of PCGH offers routine clinical laboratory services, Blood
Chemistry tests, Blood Bank services.
GENERAL REQUIREMENTS

Laboratory Request Form duly accomplished by the physician
FEES
:
See attached Schedule of Fees
DURATION
:
6 – 24 hours (Depending on the examinations)
The Pasay City Citizens Charter
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101
HOW TO AVAIL OF THE SERVICE:
FOLLOW THESE STEPS:
1. Present Physician’s referral to
the Laboratory Section
- accept/validate request form
- issue charge slip for payment
- provide specimen bottle for urine
sample
2. Assessment of Fees
- indicate / compute cost of the
requested
Laboratory examinations
3. Proceed to Social Service
Section for classification
- classify patients as to their
capacity to
Pay
4. Payment of Fees
- issue official receipt
5. Present OR to Laboratory
Reception
- validate O R
- accept specimen sample (urine,
stool sputum)
- give instructions
6. Secure Official Laboratory
Result
- checking of the request form
- extraction of blood
- give instructions
- analyze/validate the specimen
7. Go back to the Laboratory
releasing counter to get the
result
- Issue official laboratory result
IT WILL TAKE
YOU
PLEASE
APPROACH
3 – 5 mins
Lab. Staff/Receptionist
3 – 5 mins
Billing Clerk
3 – 5 mins
Medical Social Worker
3- 5 mins
Cashier/
Collecting Clerk
3 – 5 mins
Lab. Staff/Receptionist
6 – 24 hours
(Depends on
examination)
Med. Technologist
3 - 5 mins
Lab. Staff/Receptionist
AVAILING OF THE SERVICES OF THE ADMISSION (ADMITTING
SECTION)
ABOUT THE SERVICE
The Admitting Section is a 24/7 service, manned with personnel who are willing to
answer Inquiries regarding patient’s admission.
The Pasay City Citizens Charter
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102
GENERAL REQUIREMENT

Admission Order duly accomplished by the Attending Physician
FEES
:
None
DURATION
:
1 – 2 1/2 hour
HOW TO AVAIL OF THE SERVICE:
FOLLOW THESE STEPS:
1. Present Admission Order
- accept/ validate admission order
- provide patient data form
- interview
- accomplish patient cover sheet
form
- make records / assignment of
patient’s hospital number
- secure signature for consent
2. Present Patient’s Cover Sheet
- check patient cover sheet form
- attach patient’s chart w/ doctor’s
order
- indorse to ward nurse
- instruct orderly to transfer the
patient
to the designated ward
IT WILL TAKE
YOU
PLEASE
APPROACH
30 minutes
Admitting Clerk
1 – 2 hours
ER Staff
AVAILING OF THE SERVICES OF THE OUT PATIENT DEPARTMENT
(OPD)
ABOUT THE SERVICE
The OPD of PCGH provides clinical care and management on the prevalent
Diseases as well as specialized and sub specialized forms of treatment and some
minor procedures
GENERAL REQUIREMENTS

PCGH –OPD follow up card
FEES
:
None
DURATION
:
Time may vary depending on the case
The Pasay City Citizens Charter
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103
HOW TO AVAIL OF THE SERVICE:
FOLLOW THESE STEPS:
1. Proceed to the OPD Central
waiting Area (outside OPD) for
screening
- Pre Screening of patients
- issuance of OPD Number
- Filling up of Information form ( new
patients)
2. Proceed to the assigned window /
Registration area
- triaging
- line up according to assigned number
- get OPD card
- retrieval of patient record
- vital signs/BP/BW/Length/Temp.
taking
- interview
- assessment of patient according to
their needs
- give room assignment
- give instruction to wait for their name
to be called by the assigned doctor
3. Proceed to room assignment
room department
- call name of patient
4. Consultation with the Doctor
- Review Medical Record
- Physical Assessment
- Diagnosis
- Management/Treatment
- Referral to Ancillary Department
- Schedule for follow up
IT WILL
TAKE YOU
PLEASE
APPROACH
30 minutes
OPD Staff/
Support Personnel
(POSU)
10 – 15 min
OPD Staff
30 mins – 1
hour
OPD Staff
10 – 15 mins
Doctor
SCHEDULE OF FEES
LABORATORY WORK UP
PRIVATE
CHARITY
HEMATOLOGY
CBC/Toxic Granules
Platelet Count (PC)
Php40.00
35
Php25.00
20
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104
WBC & Diff. Count
Hgb & Hct (H & H)
CT/BT (Clotting/Bleeding Time)
ESR
Peripheral Blood Smear (PBS)
Malarial Smear
HbAic
Protime (PT)
Prothrombin Time (PTT)
Reticulocyte Count
CLINICAL MICROSCOPY
Urinalysis (UA)
Fecalysis (FA)
Occult Blood
Pregnancy Test
BLOOD CHEMISTRY
FBS
RBS
BUA (Blood Uric Acid)
BUN (Blood Urea Nitrogen)
Creatinine (Crea)
Total Cholesterol
Triglycerides
Lipo Protein Profile (HDL/LDL/VLDL)
CPK – MB
1* & 2* PPBS
OGCT/OGTT
24hr. Urine Protein
24hr. Urine Creatinine
Sodium (Na+)
Potassium (K+)
Chloride (Cl)
Calcium (Ca+)
Total Protein
Albumin
Globulin
SGPT/ALT
SGOT/AST
Alkaline Phosphatase
TPAG
Gram Stain
AFB
Blood C/S
Urine C/S
Wound C/S
The Pasay City Citizens Charter
25
30
20
25
20
20
250
500
250
80
18
20
15
25
15
15
80
250
150
40
20
15
20
100
15
10
15
95
75
75
75
75
75
75
100
250
500
150
400
120
75
150
150
150
150
100
100
100
80
80
80
200
40
75
500
500
500
20
20
20
20
20
20
60
100
140
60
100
50
20
70
70
70
70
60
60
60
40
40
60
120
30
30
350
350
350
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105
BLOOD BANK SEROLOGY
Blood Typing
Rh Typing
Cross Matching (bag/unit)
HbsAg
VDRL/RPR
Typhidot
60
60
35
110
110
700
20
20
20
80
80
600
NOTE: RATES AND CHARGES ARE SUBJECT TO CHANGE
SCHEDULE OF FEES
X-RAY & OTHER RADIOLOGIC
PROCEDURE
Skull Ap/Lat
Paranasal Sinuses
Orbit/Optic
Zygomatic Bone
Mandible
Mastoid
Nasal Bone
TMJ
Cervical Spine
Chest PA
Chest AP/Lat (child)
Apico Lordotic View
Additional View of Lat.
KUB
Abdomen Supine & Uprite
Thoracic Cage (T-Cage)
Lumbo-Sacral w/ both oblique
Pelvic Bone (Hips)
All Extremities
SPECIAL PROCEDURE
Esophagram (Barrium Swallow)
U G I S Series
IVP
Barrium Enema
T-Tube
Hysterogram
Fistulogram
Pelvimetry
Cystolography
PRIVATE
CHARITY
Php80.00
105
105
120
105
120
100
90
100
90
100
60
90
110
180
130
100
140
90
Php80.00
100
90
90
100
90
80
80
70
60
80
40
40
75
150
100
80
110
60
200
280
330
330
400
280
300
250
300
180
250
300
300
250
250
200
150
150
NOTE: RATES AND CHARGES ARE SUBJECT TO CHANGE
The Pasay City Citizens Charter
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OFFICE OF THE CITY HEALTH
For more Information, please contact:
CESAR F. ENCINARES, MD MPH
City Health Officer III
Rm. 117 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-82-01
APPLYING FOR A HEALTH CERTIFICATE
ABOUT THE SERVICE
A health certificate is issued by the City Health Office to all employees of business
establishments operating in Pasay City in compliance with the provisions of the
Code on Sanitation of the Philippines (P. D. 856)
GENERAL REQUIREMENTS:
1.) Latest Chest X-ray result
2.) Stool & urine samples or latest (not later than 1 month)
3.) Dental Certificate for all applicants working in a Food Establishment
4.) Health Registration Fee
5.) 2 copies of 1‖ x 1‖ recent colored pictures
6.) Community Tax Certificate for current year
7.) Police Clearance
The Pasay City Citizens Charter
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107
8.) Certification of HIV-AIDS Orientation Attendance or Old Health
Certificate issued by this office
9.) Work Permit Application form from Business Permits and Licensing
nd
Office, Rm. 209 2 Floor, Pasay City hall.
SCHEDULE OF FEES:
1.) HIV-AIDS Seminar – Php 50.00;
2.) Urinalysis – Php 30.00;
3.) Fecalysis – Php 20.00;
4.) Health Registration Fee – amount range from Php 40.00-100.00
depends on job position/designation
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Proceed to Room 209 Business
Permit and Licensing Office (BPLO) to
Secure Work Permit Application Form
and Transaction Number.
10 minutes
BPLO Office
5 minutes
ESS Office
30 minutes
Cashiers,
City Treasurer’s
Office
5 minutes
ESS Office
Once a week
with 2
sessions
ESS Staff
2. Go to Room 116 (ESS) and present
Transaction Number plus available
requirements at hand. The
Environmental Sanitation Services
(ESS) staff will validate the
requirements and encode the
necessary fees to be paid by the
applicant.
3. At Room 103 (Treasurer’s Office)
Pay the encoded fees
Cashier issues Official Receipt
4. Back to Room 116 (ESS) to Present
Official Receipt. The staff will schedule
the new applicant for HIV-AIDS
Orientation its frequency is usually
once a week subject to change
depending on…the number of
attendees…venue
Those for renewal shall proceed to
step #6.
5. Attend the Orientatiom as
scheduled.
The Pasay City Citizens Charter
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6. Go to Room 116 and submit all
original and complete
requirements.
The ESS staff will issue a Claim Stub
wherein indicated the Date of Release
of the Health Certificate after three (3)
working days.
7. Return to Room 116 on the Date of
Release and Claim.
The approved Health Certificate
duly signed by the City Health
Officer.
5-10 minutes
2 minutes
ESS Staff
ESS Staff
APPLYING FOR A SANITARY PERMIT
ABOUT THE SERVICE
The City Health Office issues a Sanitary Permit to all business establishments
operating in Pasay City and covered by the provisions of the Code on Sanitation
of the Philippines (P D 856)
GENERAL REQUIREMENTS:
1.) Photocopies of Barangay Clearance, Business Permit and/or its Official
Receipt for the present fiscal year
2.) Photocopy of Sanitary Permit of the previous year (for renewal only)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. At Room 116 (ESS) present the
general requirements to secure Sanitary
Permit Application Form.
IT WILL
TAKE YOU
PLEASE
APPROACH
5-10 minutes
ESS Staff
10 working
days
Cashiers,
City Treasurer’s
Office
The ESS staff will provide Application
Form to be fill out by the applicant.
2. Submit the accomplished Application
Form together with the requirements
The ESS shall issue a Claim Stub
showing the tentative date when the
applicant can get the Sanitary Permit
after 10 working days subject to site
inspection result and /or completion of
specific requirements according to the
establisment’s classification based on P
D 956
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109
3. Return to Rm. 116 on the date of
Release and submit photocopies of
completed specific requirement.
5 minutes
ESS Staff
The ESS staff will validate the
submitted documents and thereafter
released the approved Sanitary Permit.
ADDRESSING COMPLAINTS IN SANITATION
ABOUT THE SERVICE
The City Health Office receives complaints regarding sanitation problems and
conducts immediate investigation
GENERAL REQUIREMENTS:
1.) Letter of Complaint duly certified by Barangay Chairman having
jurisdiction over the site under question.
2.) Documentary evidences, if any, to support complaint.
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE
APPROACH
10-15 minutes
ESS Staff
2. Assist and guide the ESS team during
site inspection to validate complaint
within (3) working days upon filing of
complaint.
3 working days
ESS Staff
The Pasay City Citizens Charter
www.pasay.gov.ph
FOLLOW THESE STEPS:
1. Go to Environmental Sanitation
Services (ESS) Room 116 to file formal
complaint and submit the general
requirements.
The staff will provide complaint Form
to be filled out by complaint.
110
3. Receipt copy of Investigation Report
after four (4) working days after
inspection
The ESS will also furnish copies of
Report to the Barangay, respondent and
concerned office for information/guidance
and implementation of corrective
measures within the given grace period.
5 working days
ESS Staff
ESS will conduct follow-up inspection
after the lapse of the grace period to
determine compliance. Failure to comply
by the respondent will be ground for
recommendation for closure from this
office to the Local Health Authority.
The Pasay City Citizens Charter
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111
OFFICE OF THE CITY VETERINARIAN
For more Information, please contact:
DR. RONALDO J. BERNASOR
City Veterinarian
6th floor Pasay City General Hospital,
P.Burgos St., Pasay City
Tel. No.: 834-1176
ANTI RABIES VACCINATION/INFORMATION DISSEMINATION ON
RESPONSIBLE PET OWNERS.
ABOUT THE SERVICE
The City Veterinarian Office conducts campaigns against rabies, a highly fatal
diseases caused by animal bites. Aside from conducting information dissemination
on responsible pet ownership and inline with its OPLAN BANTAY RABIES
PROGRAM, the office also administers free rabies immunization to dogs at least 3
months old.
Fees: None
The Pasay City Citizens Charter
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HOW TO AVAIL FOR THE SERVICE
IT WILL
TAKE
YOU
FOLLOW THESE STEPS:
1. Submit letter of request for “Oplan
Bantay Rabies”
5 – 10 mins.
Clerk
5-10 mins
City Veterinarian
Personnel
4 hours
City Veterinarian
The staff shall schedule the proposed activity.
Health Information dissemination of “Oplan
Bantay Rabies”
Contact the barangay chairman to pick up the
streamer/tarpaulin from the office.
Pets brought for vaccination
Registration of Dogs (name of owner, address
and pets markings
<color,age,sex,breed,spicies>.
Distribution of Vaccination Certificates
PLEASE
APPROACH
SLAUGHTERHOUSE OPERATION --ANTE MORTEM / POST MORTEM
INSPECTION
ABOUT THE SERVICE
ALL ANIMALS INTENDED FOR HUMAN CONSUMPTION SHALL BE BROUGHT
TO THE CITY’S SLAUGHTERHOUSE FOR INSPECTION. THIS IS DONE TO
ENSURE THAT ONLY HEALTHY ANIMALS ARE SLAUGHTERED THOSE
DEEMED UNHEALTHY ARE SEPARATED AND DEALT WITH ACCORDINGLY.
Fees:
ANTE MORTEM AND POST MORTEM INSPECTION FEES:
i. LARGE CATTLE
Php 15.00 each for Ante-Mortem and Post
Mortem
Inspection
ii. HOG
Php 10.00 each for Ante-Mortem and Post
Mortem
Inspection
iii. GOAT, SHEEP AND THE LIKE Php 5.00 each for Ante-Mortem and Post
Mortem
Inspection
REQUIREMENTS:

SHIPPING PERMIT (SPECIFYING THE ORIGIN OF THE ANIMAL)
The Pasay City Citizens Charter
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113

HEALTH CERTIFICATE (SPECIFYING THE ANIMAL FOR SLAUGHTER
ARE HEALTHY)
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1. Live animals are presented for AnteMortem inspection.
Conduct Ante mortem inspection on all
animals before slaughter.
2. Slaughtered animals are presented for
Post-Mortem Inspection
3.
Conduct Post Mortem Inspection on meat
and internal organs to ensure that the meat
is safe for human consumption.
Secure Matanza (Proof of Payment)
IT WILL
TAKE
YOU
PLEASE
APPROACH
2 - 3 hours
depending
on number
of animals
presented
Meat Inspectors
1 hour
depending
on number
of animals
presented
Meat Inspector
5 minutes
4.
Issuance of Meat Inspection Certificate
5 minutes
Slaughterhouse
Operator/Owner;
Meat Inspector
Slaughterhouse
Operator/Owner;
Meat Inspector
INSPECTION AND ACCREDITATION OF MEAT DELIVERY VEHICLES
ABOUT THE SERVICE
ALL VEHICLES TO BE USED FOR THE DELIVERY OF MEAT AND MEAT
PRODUCTS WITHIN THE CITY MUST SECURE A CLEARANCE THAT IT IS
SAFE FOR THE SAID PURPOSE OF THE CITY VETERINARY OFFICE
Fees:
TRUCK
VAN
: P1,450.00/annum
: P1,190.00/annum
REQUIREMENTS:


Certificate of Vehicle Registration and Official Receipt from the Land
Transportation Office
Official Receipt of Payment from the Office of the City Treasurer
The Pasay City Citizens Charter
www.pasay.gov.ph
114
HOW TO AVAIL THE SERVICE
FOLLOW THESE STEPS
1. For new applicants/vehicles, Secure Order
of Payment form from the Office of the
City Veterinarian.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 – 10 mins.
Meat
Inspector/City
Veterinarian
Office
Personnel
Issue the corresponding order of payment to
the client.
2. Pay the necessary fees directly to the
Meat
Office of the City Treasurer.
Inspector/City
Issue Meat Delivery Sticker to the client upon
5-10 mins
Veterinarian
presentation of the Official Receipt of
Office
Payment from the Office of the City
Personnel
Treasurer
*For renewal, pay the necessary fees directly to the Office of the City
Treasurer, and upon presentation of the same to the City Veterinary Office, a
new Meat Delivery Sticker will be issued to client
POST ABATTOIR INSPECTION (MONITORING OF ILLEGAL ENTRY
OF MEAT PRODUCT/HOT MEAT AND DOUBLE DEAD MEAT)
ABOUT THE SERVICE
POST ABATTOIR INSPECTIONS ARE USUALLY DONE EARLY MORNINGS
WHEN ALL MEAT TRADERS ARE DELIVERING THEIR GOODS TO THE
MARKETS. IT IS THE DUTY OF MEAT INSPECTORS UNDER THE DIRECT
SUPERVISION OF THE CITY VETERINARIAN, TO INSPECT ALL MEAT
COMING FROM DIFFERENT SLAUGHTERHOUSES AND SEE TO IT THAT THE
MEAT IS PROPERLY HANDLED. MEAT TRADERS SHOULD PRESENT ALL
PERTINENT
DOCUMENTS
SPECIALLY
THE
MEAT
INSPECTION
CERTIFICATE.
Fees:
NO FEES TO BE COLLECTED
REQUIREMENT:
MEAT INSPECTION CERTIFICATE
HOW TO AVAIL THE SERVICE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
30 minutes/
Client
City
Veterinarian
Personnel
1. Present Meat Inspection Certificate
Verify and check all data written in meat
inspection certificate. Inspected and passed.
The Pasay City Citizens Charter
www.pasay.gov.ph
115
PASAY SOCIAL WELFARE DEPARTMENT
For more Information, please contact:
ROSALINDA A. OROBIA
Officer-In-Charge, PCCWC
Rm. 210 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-88-71
AVAILING ASSISTANCE IN CRISIS SITUATIONS
ABOUT THE SERVICE
The Program is designed to provide direct assistance and intervention to families
and individuals in crisis situation. The PSWD provides emergency financial
assistance or facilitates referral for free services to concerned agencies.
SERVICES OFFERED:



Funeral/Burial Assistance
Food and Transportation Assistance – ―Balik-Probinsya‖
Medical Assistance
GENERAL REQUIREMENTS



Funeral/Burial Assistance- Death Certificate, Barangay Certificate, Funeral
Contract, Certificate of Indigency, Social Case Study
Food and Transportation Assistance- Intake, Barangay Certificate, Police
Blotter
Medical Assistance- Request Slip (from hospital social service), Clinical
Abstract, Statement of Hospital Bill, Doctor’s Prescription, Barangay
Certificate
The Pasay City Citizens Charter
www.pasay.gov.ph
116
HOW TO AVAIL OF THE SERVICE
IT WILL
TAKE
YOU
FOLLOW THESE STEPS
1. Proceed to Pasay Social Welfare
Department or PSWD Field Office
nearest to your barangay for
Intake interview and Assessment
PLEASE
APPROACH
30
minutes
Registered Social
Worker
(RSW)
1 day
Registered Social
Worker
25
minutes
Registered Social
Worker
30
minutes
Registered Social
Worker
5 minutes
Registered Social
Worker
RSW validates and classifies the
needs of the clients. He/she may
collect pertinent information and
documents/requirements
2. Home Visit
Home visit follows, if deemed
necessary by the RSW to validate
initial findings
3. Secure a Social Case Study Report
and Certificate of Indigency duly
signed by the head of PSWD.
Registered Social Worker prepares
the document for the signature &
approval of the head of PSWD
4. Avail the assistance
and/or referral
provided by the
office.
The assigned RSW may provide
direct financial assistance or refer the
client to the concerned agencies
based on needs, such as:
a. Philippine Charity Sweepstakes
Office
b. City Health Office/Pasay City
General Hospital
c. Pasay City Traffic and Parking
Management Bureau
d. City Public Cemetery
5. Register name on the logbook.
The RSW maintains a master list of
clientele served.
The Pasay City Citizens Charter
www.pasay.gov.ph
117
SECURING A SOCIAL CASE STUDY REPORT
ABOUT THE SERVICE
The Social Case Study Report is one of the important documents issued by the
City Social Welfare Department that certifies eligibility for indigency status of
families and individuals in need of various social services offered by the
government, non-government and private institutions.
HOW TO AVAIL OF THE SERVICES
IT WILL
TAKE YOU
HOW THESE STEPS:
PLEASE
APPROACH
1. Proceed to Pasay Social Welfare
Department or PSWD Field Office
nearest your barangay for Intake
interview and Assessment
A RSW validates, collates and certifies
information about the clients.
2. Home visit
The assigned RSW may opt to conduct
a home visit to verify information given
during initial interview.
3. Secure an approved social case
study report from a registered social
worker signed by the head of PSWD
1 day
The assigned RSW prepares 2 copies of
the social case study report for the
approval & signature of the head of the
PSWD prior to issuance.
4. Register name on the logbook.
The RSW maintains a master list of
clientele served.
The Pasay City Citizens Charter
5 minutes
www.pasay.gov.ph
Registered
Social
Worker
(RSW)
Registered
Social
Worker
(RSW)
118
SECURING A CERTIFICATE OF INDIGENCY
ABOUT THE SERVICE
A Certificate of Indigency is a document that certifies to the socio-economic
status of an individual or a family applying for subsidized or free assistance from
various offices (government, non-government and private institution). The Public
Attorney’s Office requires their clients to submit a Certificate of Indigency before
they can avail of free legal assistance.
GENERAL REQUIREMENTS



Social Case Study Report
Barangay Certificate
Certificate of non-ownership of real property from City Assessor’ Office
HOW TO AVAIL OF THE SERVICES
IT WILL
TAKE
YOU
FOLLOW THESE STEPS:
PLEASE
APPROACH
1. Proceed to Pasay Social Welfare Department
or PSWD Field Office nearest your barangay
for Intake interview and Assessment
A RSW validates, collates
information about the clients.
2. Home visit
and
certifies
The assigned RSW may opt to conduct a home
visit to verify information given during initial
interview.
3. Secure an approved social case study report
from a registered social worker signed by
the head of PSWD
The assigned RSW prepares 2 copies of the social
case study report for the approval and signatures of
the Head of the PSWD prior to issuance.
4. Register name on the logbook.
The RSW maintains a master list of clientele
served.
The Pasay City Citizens Charter
1 day
Registered
Social Worker
5 minutes
www.pasay.gov.ph
119
CHILDREN IN NEED OF SPECIAL PROTECTION
ABOUT THE SERVICE
The Child and Youth Protection Unit is a City-Hall based special child protection
structure for minor victims of many forms of abuses as well as a processing unit for
alleged minor offenders. The unit provides appropriate social services intervention
and rehabilitation processes to the minors as mutually agreed upon between the
RSW and their families.
The Pasay City Youth Home is a facility for children between 15-18 years of age
(CICL) in conflict with the law while they await the proper disposition of their cases.
The Social Development Center is a temporary shelter for abused, abandoned,
neglected, maltreated and rescued street children.
Clientele:




Streetchildren
Abandoned and neglected children
Physically and Sexually abused children
Services Offered:




Rescue Operation
Counseling
Temporary Shelter and Custodial Care (PC Youth Home and SDC)
Intervention and Diversion Program (RA 9344 ―Juvenile Justice and Welfare
Act‖)
Assistance in filing cases
Family Integration
Parental Capability Assessment



GENERAL REQUIREMENTS






Referral Letter (from Regional DSWD Office, or other institutions)
Birth Certificate
Medical Report
Police Blotter
Barangay Certificate
Certificate of Foundling
Contact Persons:


Registered Social Worker
Center Managers
The Pasay City Citizens Charter
www.pasay.gov.ph
120
STEPS IN REFERRING CLIENTS TO PASAY CITY YOUTH HOME
(PCYH)
FOLLOW THESE STEPS:
1. The Police shall refer the
concerned CICL to the Pasay
City Youth Home for
admission
IT WILL TAKE
YOU
PLEASE
APPROACH
10-15 minutes
Registered Social
Worker
5 minutes
Registered Social
Worker
15-20 minutes
Guard on Duty and
houseparent
10 minutes
Registered Social
Worker
10 minutes
Registered Social Worker
and Houseparent
The RSW conducts an
interview, assesses the
particular case & informs the
families of the CICL.
2. Submit pertinent documents
to RSW
The RSW verifies information
given during initial interview.
3. CICL submits himself or
herself for physical
assessment and body
search.
Assigned personnel in youth
home perform a physical
assessment of the CICL
4.
Client attends the
orientation on house rules
and safekeeping of his/her
belongings.
The Youth home staff
conducts the orientation.
5. Proceed to the dorm
A RSW admits and register the
CICL. The minor is then turned
over to the custody of
houseparent for homelife
services.
Note: To preserve the anonymity of the persons involved,
REPORTED CASES IS STRICTLY CONFIDENTIAL.
The Pasay City Citizens Charter
www.pasay.gov.ph
121
STEPS IN REFERRING CLIENTS TO SOCIAL DEVELOPMENT CENTER (SDC)
ADDRESS: AHON BATA COMPOUND, CHAPEL ROAD, NAIA, PASAY CITY
FOLLOW THESE STEPS:
A RSW assigned to the
Child in Need of Special
Protection refers
concerned minor to Social
Development Center for
admission.
RSW validates & collates
information about the clients.
2. Submit Requirements to
RSW
RSW verifies information
given during the initial
interview.
3. Referred client submit
himself or herself for
physical assessment
Assigned personnel in SDC
performs physical
assessment of the minor
4. Client attends the
orientation on house rules
and safekeeping of his/her
belongings.
SDC personnel conduct
orientation.
5. Proceed to the dorm
RSW admits and guides client
to the dorm.
IT WILL
TAKE YOU
PLEASE
APPROACH
10-15 minutes
Registered Social
Worker
(RSW)
5 minutes
Registered Social
Worker
1.
15-20 minutes
Registered Social
Worker
And houseparent
Note: To preserve the anonymity of the persons involved,
REPORTED CASES IS STRICTLY CONFIDENTIAL.
WOMEN WELFARE PROGRAM
ABOUT THE SERVICE
The Program is designed to address the plight of disadvantaged women against
domestic violence, abuse and exploitation. It aims to open opportunities for them to
uplift their levels of well being through life skills enhancement.
This service promotes and implements RA 9262, ―Violence against Women and
their Children‖
The Pasay City Citizens Charter
www.pasay.gov.ph
122
Clientele:




Victims of sexual abused
Battered Women
Rape victims
Victims of Human Trafficking
Services Offered:



Rescue Operation
Counseling
Referral for Temporary Shelter and Custodial Care and other service
agencies
Assistance in reporting and filing a case in court
Skills training


Contact Persons:

Registered Social Worker
Note: To preserve the anonymity of the persons involved,
REPORTED CASES IS STRICTLY CONFIDENTIAL.
EMERGENCY DISASTER RELIEF RESPONSE
ABOUT THE SERVICE
The City Disaster Coordinating Council is mandated to provide policies to save
lives, protect properties and minimize damage from disasters and calamities as
well as to assist in the relief and recovery of the city and its people.
Services Offered:







Provision of emergency feeding, clothing and other emergency needs.
Assistance in the transfer of victims to evacuation centers and safe areas.
Preparation and submission of initial progress on victim’s status, plans and
recommendations related to emergency relief operations.
Coordination with other agencies in integrated relief operations which
includes acceptance, storage and distribution of donations in accordance
with relief requirements.
Counseling
Provision of Financial Assistance
Skills training
Requirements:


Family Card Index issued by the City Social Welfare Department
Barangay Certificate
Contact Persons:
 Registered Social Worker
Note: To preserve the anonymity of the persons involved,
REPORTED CASES IS STRICTLY CONFIDENTIAL.
The Pasay City Citizens Charter
www.pasay.gov.ph
123
ABOUT THE SERVICE
The City Disaster Coordinating Council is mandated to provide policies to save
lives, protect properties and maximize damage from disasters and calamities as
well as to assist in the relief and recovery of the city and its people.
Services Offered:



Provision of emergency feeding, clothing and other emergency needs.
Assistance in the transfer of victims to evacuation centers and safe areas
Preparation and submission of initial progress on victims status, plans and
recommendations related to emergency relief operations.
Coordination with other agencies in integrated relief operations which
includes acceptance, storage, and distributions of donations in accordance
with relief requirements.

 Counseling
 Provision of the Financial assistance
 Referral to: PCSO, NGO’S and GO’S
REQUIREMENTS:

Family Card Index issued by the City Social Welfare Department

Barangay Certificate
CONTACT PERSONS:

Registered Social Worker
FAMILY WELFARE PROGRAM
ABOUT THE SERVICE
The Program is designed to empower & improve the quality of life of the
disadvantaged families.
Clientele:


Disadvantage / Less privileged families
Solo parents
Services Offered:







Family Development Session
Parent Effectiveness Service
Issuance of Solo Parent IDs
Prre-Marriage Counseling/Mariage Counseling
Livelihood/Capital Assistance
Skills training
Referrals to other NGO’s/GO’s for appropriate services
Contact Persons:

Registered Social Worker
The Pasay City Citizens Charter
www.pasay.gov.ph
124
URBAN & DEVELOPMENT HOUSING
OFFICE
For more Information, please contact:
Atty. PAUL S. VEGA
Officer-In-Charge, UDHO
Rm. 212-214 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-612
FACILITATE RESOLUTION OF ISSUES AND CONCERNS BROUGHT
TO THE OFFICE BY INFORMAL SETTLERS:
a.
b.
c.
d.
e.
Occupying Government Land
Living Along Danger Zone
Occupying Private Property
Occupying Private Property with Pending Case Ejection
For Those Affected by Infrastructure Project
ABOUT THE SERVICE
The office serves as a forum where informal settlers may bring their various
concerns/issues involving impending demolition, ejectment and subsequent
relocation and submit its recommendation to the agency/agencies concerned.
REQUIREMENTS:


Certificate of Registration with any of the following government agencies;
SEC, HIGC and HLURB
Copy of Constitution and By-Laws
The Pasay City Citizens Charter
www.pasay.gov.ph
125




List of Association Officers
List of Members
Copy of Accreditation with City Council Resolution and/or PCUP
Pertinent document relative to Community Association’s activities to
acquire the lot they currently occupied or Communication Letter
requesting for assistance, if any.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
5 – 15 minutes
UDHO Staff
After verification of
requirements the UDHO
shall conduct ocular
inspection and coordinate
with the Barangay Captain
who has jurisdiction over
the area
2 – 3 hours depending
on the area
UDHO Staff
2. The UDHO shall
schedule an orientation
meeting with the Informal
Settlers
Half day
UDHO Staff
3 days to 1 week
depending on the area
UDHO Staff
30 minutes
Officer-In-Charge
UDHO
1. Submit report or
request to the UDHO,
with the representative
submitting the
requirements to the
UDHO
3. The UDHO shall
conduct household
verification & validation
to the area
6. The UDHO shall review
and evaluate the case
and make
recommendation to the
Pasay City Housing
Board.
The Pasay City Citizens Charter
www.pasay.gov.ph
126
APPLYING FOR ISSUANCE OF UDHO MERALCO CERTIFICATE
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
5 minutes
UDHO Personnel
3 minutes
UDHO Personnel
1 day
UDHO Personnel
1. Submit the original and
photocopy of Barangay
Clearance for MERALCO
Application
Receives, reviews and
verifies documents
presented and advises
client to return the next
day for the signed
certificate
2. Prepares UDHO
Meralco Certificate and
submits it to the Officer in
Charge for his signature
3. Submits Cerificate to
the Office of the Mayor
for his signature
4. Picks up signed
Certificate from the Office
of the Mayor
5. Releases certificate to
client
The Pasay City Citizens Charter
www.pasay.gov.ph
127
PUBLIC EMPLOYMENT SERVICE OFFICE
For more Information, please contact:
FILIPINAS ROSARIO SAMPANG
Officer-In-Charge, PESO
Rm.312 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. No. (632) 834-02-38
SECURING A REFERAL LETTER FOR JOB PLACEMENT
ABOUT THE SERVICE
This service is open to jobseekers for possible employment to companies/agencies
accredited by DOLE and PESO. It also assists the companies/agencies for
recruitment and promotion of their services and programs in support of the
employment and livelihood program of the government.
REQUIREMENTS




Resume/Biodata
Barangay Clearance
High School/College Diploma
Residence Certificate
The Pasay City Citizens Charter
www.pasay.gov.ph
128
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes
PESO Staff
5 - 30 minutes
PESO Staff
3 minutes
PESO Staff
1. Submit the
requirements to PESO
Staff
2. Interview
PESO Staff shall conduct
an interview to assess the
qualifications of an
applicant
3. Secure the referral
letter
APPLYING FOR ACCREDITATION OF COMPANY/AGENCY
ABOUT THE SERVICE
Companies/agencies are required to register their company/agency to the PESO
for proper accreditation.
REQUIREMENTS








Company’s Profile
SEC/DTI Certificate
DOLE Registration/ POEA Registration
Business Permit
Job Vacancies
BIR Certificate 2303
Registration at PhilJobnet
Letter of Intent
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
1. Submit requirements
to PESO Staff
2 minutes
PESO Staff
2. Verification &
Interview
45 minutes
PESO Staff
The Pasay City Citizens Charter
www.pasay.gov.ph
129
3. Secure Certificate of
Accreditation
5 minutes
PESO Staff
APPLYING FOR TRAINING ASSISTANCE/SCHOLARSHIP
ABOUT THE SERVICE
PESO offers training assistance / scholarships to Out-of-School Youth (OSY),
Students/unemployed workers/women/ displaced workers who needs to improve
their employability.
TESDA-DOLE / PROVIDED
Motorcycle
Welding
Beer Tending
House keeping
Book keeping
Computer Hardware
Food & Beverage
REQUIREMENTS





Resume/Biodata
HS/College Diploma
Birth Certificate
Certificate of Good Moral character from Barangay
2 pcs. 2x2 picture (DOLE & TESDA copy
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes
PESO Staff
20 minutes
PESO Staff
1. Submit requirements to
PESO Staff
2. Interview and selection
of training/scholarship
The PESO Staff shall
conduct an interview to
determine the type of training
program suite for the
applicant
The Pasay City Citizens Charter
www.pasay.gov.ph
130
3. Secure Referral for
trainings/scholarship
3 minutes
PESO Staff
APPLYING FOR LIVELIHOOD ASSISTANCE
ABOUT THE SERVICE
This service can be availed by Out-of-School-Youth students, women workers to
help augment their income.
TESDA CONDUCTED
- Manicure / pedicure
- Cosmetology / Hair Cutting
- Reflexology
REQUIREMENTS


Resume/ Biodata
Brgy. Clearance
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes
PESO Staff
5 - 15 minutes
PESO Staff
3 minutes
PESO Staff
1. Submit requirements
to the PESO staff.
2. The PESO Staff shall
conduct an interview to
determine the type of
livelihood assistance
the client wishes to avail
3. Secure referral letter
The Pasay City Citizens Charter
www.pasay.gov.ph
131
APPLYING FOR SPES ( SPECIAL PROGRAM FOR EMPLOYMENT OF
STUDENT
ABOUT THE SERVICE
Poor but deserving students 15-25 years old may apply for summer jobs and for
past time jobs during the Christmas vacation
REQUIREMENTS




2pcs 1x1, I.D picture
Birth Certificate
School Record/F138
Certificate of Indigency
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes
PESO Staff
5 - 15 minutes
PESO Staff
1- 3 hours
Company Representative
1. Fill up application
form and submit
requirements
2. Interview by PESO
staff
The PESO Staff shall
conduct an interview to
assess the capability and
qualifications of the
applicant.
3. Interview by
company/office for
possible employment
APPLYING FOR TUPAD (TULONG PANGHANAPBUHAY SA MGA
DISADVANTAGE WORKERS)
ABOUT THE SERVICE
Out-of-School Youth (OSY), unemployed workers/displaced workers may apply for
this service to gain possible emergency employment.
The Pasay City Citizens Charter
www.pasay.gov.ph
132
REQUIREMENTS


Barangay Clearance
2pcs. 1x1 ID picture
.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
IT WILL TAKE
STEPS:
YOU
PLEASE APPROACH
1. Fill up application Form
2 minutes
PESO Staff
2. Interview by PESO staff
5 - 15 minutes
PESO Staff
1- 3 hours
PESO Staff
3. Deployment for
qualified beneficiaries
The Pasay City Citizens Charter
www.pasay.gov.ph
133
BARANGAY ACTION CENTER
For more Information, please contact:
MR. ENRIQUE S. PASCUAL III
Community Affairs Officer IV
Officer-in-Charge
NICANOR M. TEODORO
Barangay Coordinator
Rm. 305 / 306 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-33-22
SUBMITTING COMPLAINTS AGAINST AND AMONG BARANGAY
OFFICIALS FOR MEDIATIONS
ABOUT THE SERVICE
The Barangay Action Center serves as a primary monitoring and coordinating unit
for all programs, projects and activities of the barangay. It is encouraged that
complaints against and among barangay officials be submitted for possible
mediation of the office.
SERVICES OFFERED:





Arbitration/Mediation
Information Dissemination
Facilitates in the issuance of certification
Skills training
Livelihood
The Pasay City Citizens Charter
www.pasay.gov.ph
134
STEPS IN FILING A COMPLAINT AT THE BARANGAY ACTION
CENTER
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
5-10 minutes
BAC receiving
clerk
5 minutes
BAC Secretariat
1 day
BAC Area
Coordinator
1-2 hours
Head of Office
1. Submit complaint together with
related documents, if any.
Staff receives the complaint.
2. Setting the date and time for
mediation conference
3. The office shall send notices to
concerned parties
4. Attend the mediation
conference
5. Preparation of report regarding
actions taken to the City Mayor
The parties may likewise secure a
copy of this report.
1 day
SECURING BARANGAY CERTIFICATION
ABOUT THE SERVICE
Barangay officials are often required to submit certifications of service when
applying for fidelity bonds, civil service eligibility, scholarships & bank transaction.
CLIENTELE:



Barangay Captain
Barangay Treasurer
Other Barangay Officals
REQUIREMENTS:






Barangay Clearance
Photocopy of Oath of Office
DILG Certificate
Letter of Request from applicant
Photocopy of Appointment
Photocopy of Previous Risk Number
The Pasay City Citizens Charter
www.pasay.gov.ph
135
HOW TO AVAIL OF THE SERVICES
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
5-10 minutes
BAC
administrative
staff
5-10 minutes
Chief of the
Barangay
Action Center
5-10 minutes
Chief of the
Barangay
Action Center
1. Proceed to the Barangay Action
Center and submit requirements.
Receives documents lodged from the
barangay.
2. Fill-up form and submit to BAC
secretariat.
Review documents filed
3.
Secure approved
documents.
Signs certification upon
release.
The Pasay City Citizens Charter
www.pasay.gov.ph
136
OFFICE OF THE SENIOR CITIZENS AFFAIR
For more Information, please contact:
CRISTINA B. CASTAÑEDA
Officer-In-Charge, OSCA
Derham st., Pasay City, Philippines
Tel. Nos. (632) 381-1579
APPLYING FOR SENIOR CITIZENS ID AND BOOKLET
ABOUT THE SERVICE
The senior citizens ID & booklet are required for the City’s senior citizens for them
to avail of benefits afforded to them by national laws & local ordinances. Senior
citizens need to go to the OSCA housed at the Day Center for elderly located at
Derham Park, Pasay City.
SERVICES OFFERED:






Medical Assistance/Referrals
Spiritual Upliftment (every Thursday afternoon)
Neighborhood Support System/ Home Care Support Services / Dalaw
Kalinga
Skills training
Livelihood
Socials Talakayan sa Barangay / Physical fitness and free breakfast
every Monday thereafter

FINANCIAL ASSISTANCE
The Pasay City Citizens Charter
www.pasay.gov.ph
137
1.
2.
3.
4.
(Social Pension) of Php. 500.00 for the months of June and
December
BIRTHDAY CASH GIFT of Php. 500.00
CERTIFICATE OF ASSURANCE worth P7,500.00 Burial
assistance
Barangay Presidents monthly financial assistance of P 500.00
REQUIREMENTS:
th
Applicants for Senior Citizen ID should be 60 years old on or before his/her 60
Birthday month

Photo copy of Voter’s ID or Masterlist of Registered Voters from your
Barangay or Voters Registered Certificate from Comelec of applicant

Barangay Certificate

3 pieces latest 1x1 ID picture of applicant

Affidavit of loss for loss and misplaced ID

Naturalization documents for foreign applicant, must be a Filipino citizen or
dual citizenship

Other documents that may be required: birth certificate/marriage contract/
driver’s license/ other identification card/ passport/ etc.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL
TAKE YOU
PLEASE APPROACH
5-10 minutes
OSCA personnel
5 minutes
OSCA personnel
5 minutes
OSCA Personnel
5 minutes
OSCA Personnel
1. Proceed to the Office of the
Senior Citizens Affairs
(OSCA) and submit
requirements.
OSCA personnel reviews the
requirements and clarifies
information as needed.
2. Fill-up application forms
and submit to OSCA
personnel
Information given is verified.
3. Preparation of the ID and
Booklet
The office prepares &
processes the documents
for signature of the mayor.
4. Clients sign in the logbook as
proof of receipt of ID and
Booklet
The Pasay City Citizens Charter
www.pasay.gov.ph
138
OFFICE OF THE CITY COOPERATIVE OFFICER
For more Information, please contact:
ENGR. ROLANDO A. LONDONIO
City Cooperative Development Officer
Rm. 426 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-52-33
SCHEDULING OF PMES OR BBP SEMINAR & SECURING COPIES OF
DOCUMENTS FOR COOPERATIVE REGISTRATION
ABOUT THE SERVICE
The service designed to provide direct technical assistance to groups either
community or institutional-based that intends to form cooperatives as their socioeconomic enterprise. The City Cooperative Office provides cooperative
orientation/education, coaches on regulatory requirements, facilitates group
formation (self-help group), and/or assists in the initial operation thru installation of
the savings program. The program can also be used for membership
expansion of existing cooperatives thru concern for the community/social
responsibility.
SERVICES OFFERED

Provides pre-cooperative mechanism thru implementation of Bayanihan
Banking Program a.k.a Bayanihan LIGHTS Center – a savings-based
financial intermediation system which gauges the readiness of the group
before becoming a formal primary cooperative. Group members gain
initial experience in running a micro-loan business, familiarization with
The Pasay City Citizens Charter
www.pasay.gov.ph
139



simple accounting system, and strengthening of the group’s trust and
commitment on the agreed endeavor. This is recommended especially to
community –based group.
Conducts Cooperative Pre-membership Education Seminar (PMES) –
needed prior to application for cooperative registration.
Provides cooperative forms/documents needed in the application for
cooperative registration.
Promotes holistic community development program that encourages
cooperatives to serve their community (e.g. Pasay H.O.P.E.S,
Localization of Millennium Development Goals, Hydroponics
Vegetable production, Family-based Ecological Diversion and
Recycling of Waste (FEDROW), Alternative Micro-Ecological Lifesupport In-city Aquavermiponics (AMELIA), Biogas Production,
Biodiesel Production, Effective microorganism (EM) Application,
Aeroponics, Aquaponis, Vermicomponics Vertical Farming, Fish
feed Producr, Urban agriculture. Etc.)
GENERAL REQUIREMENTS:



For orientation on Bayanihan Banking Program a.ka. Bayanihan LIGHTS Center –
letter of request, minimum members of the group is 20, venue
PMES – letter of request, venue, minimum number of participants is 25
Cooperative Forms/documents-the group must have undergone PMES provide CD
or diskette
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Proceed to Pasay City
Cooperative Development Office
to submit letter of request for
PMES or BBP Orientation.
The request letter should contain
the preferred date, time and venue
for orientation of the group. The
Cooperative Development
Specialist would schedule the said
request for orientation.
2. The Office shall approve the date,
time and venue and send trainors to
the orientation.
The Pasay City Citizens Charter
IT WILL
TAKE YOU
PLEASE
APPROACH
1 day
(for actual
conduct of
PMES or BBP
orientation)
Cooperative
Development
Specialist
5-10 minutes
Cooperative
Development
Specialist
www.pasay.gov.ph
140
3. For copies of documents needed
for cooperative registrations
Bring Blank CD or USB flash drive for
burning/copying of the File
4.
For
holistic
community
development programs, proceed to
PCDO for inquiries, orientation,
and/or briefing.
15-20 minutes
Cooperative
Development
Specialist
15-20 minutes
Cooperative
Personnel
COOPERATIVE CONTINUOUS EDUCATION PROGRAM
FUND MANAGEMENT PROGRAM, VALUES FORMATION
ENHANCEMENT PROGRAM, MICRO-FINANCE TECHNOLOGY
AND FACILITATION OF SKILLS ON ENTREPRENEURSHIP,
LIVELIHOOD AND FINANCIAL SYSTEM
ABOUT THE SERVICE
The cooperative continuous education program is done in partnership with
other agencies such as Cooperative Development Authority, Pasay City Union of
Cooperatives and other related institution catering to cooperative sector.. The
CDO initiates the conduct of and / or disseminates information on available
trainings.
The Fund Management Program, Values Formation Enhancement Program,
Micro-Finance Technology and Facilitation Skills Training on
Entrepreneurship, Livelihood & Financial Systems are all built-in on the
Bayanihan Banking Program or BBP. BBP generally based on concepts on
simple economics of savings and microfinance through cooperativism at the
community level. It engaged citizens in the economic and social development of
the community through two-pronged approached. 1) Organizing self-help
groups/small groups.
2) Linking formed groups to existing cooperatives , non-government
organizations, business sectors and/or national and local programs, not only to
provide financial services but also delivery of business and livelihood / skills
training which will result in micro enterprises and income generating
endeavors/projects.
GENERAL REQUIREMENTS:

For Cooperative continuous Education Program – must be a
registered cooperative in Pasay

For Fund Management Programs, Values Formation etc. – preferred
those belonging in formal or informal groups/ associations (pedicab associations,
neighborhood/homeowners associations, women’s group, etc.) that have at least
20 members.
The Pasay City Citizens Charter
www.pasay.gov.ph
141
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
For Continuous Cooperative
Education
1. Proceed to Pasay Cooperative
Development Office for inquiries
on schedules of trainings or letter
of invitations maybe sent directly
to cooperatives
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
(thru phone
confirmation)
Cooperative
Development
Specialist/Staff Coop
10-20 minutes
Cooperative Personnel
For Fund Management Program,
Values Formation Enhancement
Program, Microfinance Technology
and Facilitation of Skills training on
Entrepreneurship,
livelihood,
(Green
Technology,
AMELIA,
FEDROW Urban Agriculture, etc) &
Financial System
1. Proceed to Pasay Cooperative
Development Office for
inquiries and initial
briefing/orientation on
available/current programs for
the year
2. Submit letter of request to
Pasay Cooperative
Development Office stating
the preferred time, date, and
place for the actual orientation
on the preferred program and
initial group formation in the
community.
3. Cooperative Staff will schedule
the orientation and send trained
personnel
The Pasay City Citizens Charter
5-10 minutes
Cooperative Personnel
Cooperative Personnel
www.pasay.gov.ph
142
OFFICE OF THE LOCAL CIVIL REGISTRAR
For more Information, please contact:
ANELDA FLORENTINO
OIC-City Civil Registrar
Rm. 114/115 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. No. (632) 832-79-15
APPLYING FOR CERTIFIED TRUE COPIES OF REGISTRATION OF
BIRTHS, MARRIAGES, DEATHS, AND OTHER CIVIL REGISTRY
RECORDS
ABOUT THE SERVICE
The Local Civil Registry Office is the custodian of Civil Registry records for births,
marriages, deaths occurring in the City. Certified true copies may be requested by
interested parties.
GENERAL REQUIREMENTS:


Copy of the Requested document
Valid ID’s
FEE

Php 50.00 per Certified True Copy
The Pasay City Citizens Charter
www.pasay.gov.ph
143
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE APPROACH
1. Fill up request form/slip and
submit it to the assigned
verifier in the verification
counter.
5 minutes
Clerk/Verifier
2. The LRC staff verify
availability of record in the
computer database or thru
manual verification.
5 minutes
Clerk/Verifier
5-10 minutes
Clerk/Verifier
2-3 minutes
Clerk/verifier
3 minutes
Civil Registrar
2 minutes
Clerk/verifier
FOLLOW THESE STEPS:
3. Verifier will issue order of
payment for CTC if record
is available and if negative,
order of payment for
certificate of No record will
be issued, payments will be
transacted at the City
Treasurer’s Office
4. Preparation/photocopying
of the requested
documents affixing
verifier’s initial.
5. Approval and signature of
CCR
6. Release/issue the duly
certified civil registry record
to the requesting party at
the releasing window
APPLYING FOR REGISTRATION OF BIRTHS, MARRIAGES, DEATHS
BIRTH
REQUIREMENTS:


Birth certificate
Marriage Contract o Parents if necessary
The Pasay City Citizens Charter
www.pasay.gov.ph
144
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
1. Present
certificate
the
IT WILL TAKE YOU
birth
PLEASE APPROACH
5 minutes
Registration Officer
2. Registration Officer
check/review if the child
was born within our
jurisdiction and if it is a
timely registration of birth
5 minutes
Registration Officer
3. After reviewing, the
registration officer will
receive and
assign/inscribe a
registration number to the
duly registered birth
5 minutes
Registration Officer
5 minutes
Registration Officer
5 minutes
Registration Officer
4. Records the duly
registered birth certificate
in registry book
5. Release
MARRIAGE
REQUIREMENTS:



Accomplished form
Request for Celebration of Marriage to the solemnizing Officer
Affidavit for Marriages solemnize under exceptional character
The Pasay City Citizens Charter
www.pasay.gov.ph
145
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
1. Present documents to
the receiving officer
3 minutes
Receiving Clerk
2. LCR staff check/review
the completeness and
accuracy of entry in the
submitted Marriage
contract due for
registration
10 minutes
Receiving Clerk
5 minutes
Civil Registrar
5 minutes
Receiving Clerk
5 minutes
Receiving Clerk
3. LCR staff submit the
marriage certificate for
approval and signature of
City Civil registry
4. Assign Corresponding
Registry Number on the
approved marriage
certificate and record the
same to the registry book
5.Releasing of copy to the
registrant
DEATH
REQUIREMENTS:


Accomplished Form
Death Certificate duly signed by attending Physician, reviewed by City
health Officer and embalmer
The Pasay City Citizens Charter
www.pasay.gov.ph
146
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
1. Submit documents to
the receiving clerk
5 minutes
Registration Officer
2. Registration Officer
review correctness and
completeness of entry of
death certificate due for
registration
10 minutes
Registration Officer
3. Registration Officer
received and
inscribe/stamp
corresponding Registry
Number and record the
same in the registry books
4. Release copy to the
registrant
10 minutes
Registration Officer
5 minutes
Registration Officer
APPLYING FOR MARRIAGE LICENSE
ABOUT THE SERVICE
Marriage license as primary requisite to contract marriage, contracting parties must
first file separate sworn application with the proper civil registrar where either or
both of the contracting parties habitually resides.
REQUIREMENTS:






Certified true copy of Birth certificate of applicants
Parental consent if applicant is 18 y/o but below 21 years of age
Parental advice for applicants who are 21 but below 25
Pre-marriage counseling certificate and family planning seminar
Certificate of No Marriage for applicants 25 above
Legal Capacity for Foreign applicants
FEES



Php 20.00 application form fee
Php 70.00 filing fee
Php 50.00 Marriage license fee
The Pasay City Citizens Charter
www.pasay.gov.ph
147
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
1. Submit documents to
the receiving clerk
5 minutes
Registration Officer
2. Applicants personally
appear before the Civil
Registrar
20 minutes
Civil Registrar
3. Notice of application
will be prepared by
LCRO staff and will be
posted for 10 calendar
days
10 minutes
Registration Officer
5 minutes
Registration Officer
4. after completion of the
10 days posting and after
payment of the required
fees, marriage license
will be issued
R.A. 9048
Clerical Error:
Change of First Name:
Service Fee (Migrant):
Php1,000.00
Php3,000.00
Php 500.00
REGISTRATION:
Adoption (Local)
(Foreign)
Annulment
Legal Separation
Legitimation
AUSF
Supplemental Report
Acknowledgment
Naturalization
Php
Php
Php
Php
Php
Php
Php
Php
Php
ANNOTATION FEE
Php 50.00
LEGAL RESEARCH
Php 10.00
COMPUTERIZATION FEE
Php 20.00
The Pasay City Citizens Charter
100.00
200.00
300.00
200.00
100.00
100.00
50.00
50.00
500.00
www.pasay.gov.ph
148
CITY ENVIRONMENT AND
NATURAL RESOURCES OFFICE
CITY ENVIRONMENT AND NATURAL
RESOURCES OFFICE formerly CITY WASTE
MANAGEMENT OFFICE
For more Information, please contact:
ENGR. RENATO A. SANCHEZ,
OIC - Task Force Operation
CRISTINA S. ESHMAWI
Consultant
Rm. 305-306 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-9798
Regular Garbage Collection Service
ABOUT THE SERVICE
The City Solid Waste Management Office operates and maintains a twenty four
(24) hours segregated garbage collection and mopping operations that serves a
total of four (4) sectors in the city.
Hereunder please find the schedules of garbage collection and mopping of city
streets.
Monday, Wednesday, Friday and Sunday
Sector1
Sector 2
Sector 3
Sector IV
6:00 AM - 10:00 AM
6:00 AM - 10:00 AM
4:00 AM - 8:00 AM
4:00 AM- 10:00 AM
The Pasay City Citizens Charter
- Biodegradable Waste
7:00 PM -11:00 PM
1:00 PM -3:00 PM 7:00 PM- 9:00 PM
www.pasay.gov.ph
149
Tuesday, Thursday and Saturday
Sector 1
Sector 2
Sector 3
Sector 4
- Non-Biodegradable Waste
6:00 AM - 10:00 AM
6:00 AM - 10:00 AM
4:00 AM - 8:00 AM
5:00 AM- 10:00 AM
First Sunday of the Month
Second Sunday of the Month
7:00 PM -11:00 PM
1:00 PM - 9:00 PM
- Special Waste
- Bulky Waste
Monday to Sunday
-
Mopping Collection
Sector 1
Sector 2
Sector 3
Sector 4
Daily 7:00 AM - 10:00 AM-2:00PM- 7:00 PM-12:00 MN-3:00AM
Daily 7:00 AM - 11:00 AM-4:00PM- 7:00 PM-12:00 MN-3:00AM
Daily 6:00 AM - 10:00 AM-2:00PM- 7:00 PM-12:00 MN-3:00AM
Daily 6:00 AM - 10:00 AM-2:00PM- 4:00 PM-7:00 PM-12:00 MN
3:00AM
Taft Avenue
Daily 5:00 AM - 7:00 AM-9:00AM-12:00 NN-2:00 PM-7:00PM2:00 MN
Pasay Public Market Daily 6:00 AM-2:00PM- 7:00 PM
Cartimar Market
Daily 12:00 NN
The city government of Pasay ensures that main thoroughfares and passable inner
streets are regularly included in the collection route dispatch of servicing trucks.
The areas covered are as follows;
Sector I (Areas Covered)
Harrison
Leveriza
Buendia
Taft
Roxas Blvd
Menlo
Donada
Tramo
Dominga
Sandejas
Hidalgo
Satanford
Don Jose
Emma
Tramo
Leveriza
Roxas Blvd
Harrison
Leveriza
Libertad
Burgos
Tramo
San Roque
Ignacio
Libertad
Aurora
Vergel
Decena
Dolores
Tolentino
Dimasalang
Harrison
Roxas
Taft
Lakay
Harrison
Rotonda
Pilapil
Edsa
Sector 2 (Areas Covered)
Sta. Monica
Antipolo
San Luis
Sta. Escolastico
Taft/Buendia
Sector 3 (Areas Covered)
M. dela Cruz
Cabrera
Protacio
Park Ave
Blvd
Cuenca
Loring
The Pasay City Citizens Charter
www.pasay.gov.ph
150
Sector 4 (Areas Covered)
Edsa
Aquino Ave.
MIA road
Sto. Niño
Edang
F. Cruz
Sun Valley
Rodriguez Ext.
Higgins
Bundok Maricaban
Roxas Boulevard
Andrew Ave.
Cuneta Ave
Don Carlos Village
Vizcarra
Pildera I
Baltao
Sgt. Mariano
Villamor
Almazor
Harrison
Aurora Blvd
Russel Street
C. Jose
Vitales
Pildera II
E. De Guzman
Flores
Kalayaan
Apelo Ext.
Taft/Baclaran
Airport road
Ortigas
P. Santos
C. Cruz
Rivera
Apello
St. Francis
Electrical road
SPECIAL GARBAGE COLLECTION SERVICES
ABOUT THE SERVICE
The Solid Waste Management Office regularly collects segregated garbage of
residence based on schedules as follows;
M-W-F-Sun
- Biodegradable
T-TH-Sat
- Non-Biodegradable
First Sunday
- Special Waste
Second Sunday - Bulky Waste
The mopping of main thoroughfares and inner streets are conducted five (5) hours
after the regular collection schedule.
The proliferation of scavenging due to the global economic crisis drastically
increased illegal dumping of residual wastes along main thoroughfares and inner
streets.
In lieu of these, the SWMO entertains special garbage collection depending on the
viability of the request. Accommodation of demands received by the Office are
acted upon within two (2) hours from time of request.
The Pasay City Citizens Charter
www.pasay.gov.ph
151
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Go to the SWMO or call the
office and present details of
request
3 minutes
SWMO technical
group
Attending Staff will send
monitoring personnel to check
status of garbage stockpile
requested for collection and
submit confirmation slip to Group
Personnel.
3. Scheduling and preparation
of Garbage Collection Order
30 minutes
SWMO technical
group
Upon confirmation, SWMO group
shall arrange for collection of
uncollected solid waste and
collects of same immediately.
Within an hour
from step 2
(name and address and phone of
caller/requesting party, location of
uncollected garbage, status of
segregation, reason for it being
uncollected).
2. Confirmation of collection
request
SWMO technical
group
4. Customer Information
The SWMO Staff will call the
requesting party to inform of the
completed job.
2 minutes
SWMO technical
group
ECOLOGICAL SOLID WASTE MANAGEMENT (ESWM) SEMINARS
SCHEDULE
ABOUT THE SERVICE
The SWMO of Pasay City conducts regular seminars on ECOLOGICAL SOLID
WASTE MANAGEMENT to all city constituents, business establishments and
barangay officials. The activity aims to promote compliance to existing local and
national environmental laws. The office also received request for meetings and
forums on proper solid waste management.
The Pasay City Citizens Charter
www.pasay.gov.ph
152
The Office keeps an active file record of dates, time, and venue of activities,
including names and addresses of participants.
However, all key actors of ESWM may be requested for a repeat of seminar or
may desire separate seminars which the office acts upon promptly. SWMO has
trained qualified personnel who can speak about ―Republic Act 9003‖, ―Climate
Change‖ and ―Supreme Court Ruling GR # 171947-48‖.
GENERAL REQUIREMENT

Written request for seminar/meetings/forums
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Go to the SWMO
Submit written request for ESWM
seminar/meetings/forum
schedule.
2 minutes
SWMO technical
group
3 minutes
SWMO technical
group
2. Secure
Seminar/meetings/forum
Approval Schedule
The attending technical group will
issue an approved schedule to the
requesting party which includes,
date, time and venue of the
seminar.
SIDEWALK CLEARING SERVICES
ABOUT THE SERVICE
The SWMO regularly clears the city of eyesores and assists the City Engineers
Office in the demolition of shanties located along city sidewalks.
The office also receives complaints on heavily obstructed sidewalks which may not
have been covered by the routine monitoring schedules of the Mayor’s Total Clean
Team (MTCT) operatives. Complaints entertained are investigated and clearing
operations are immediately scheduled.
GENERAL REQUIREMENTS


Request/Complaint letter
Photo of area requested for clearing
The Pasay City Citizens Charter
www.pasay.gov.ph
153
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Go to SWMO
Submit letter of request/complaint
and photo of area being
requested for clearing.
2. Preliminary Investigation
2 minutes
Receiving Clerk
Complainant may see the OIC of
the MTCT Task Force to discuss
details of the complain.
3. Clearing Schedule
10 minutes
Head of MTCT Task
Force
2 minutes
Head of MTCT Task
Force
24 hours
Head of MTCT Task
Force
Secure schedule of clearing
operations pursuant to the request
4. Clearing Operations
The MTCT Task Force acts upon
the request of the complainant
immediately
RELEASE OF CONFISCATED GOODS FROM SIDEWALK VENDORS
ABOUT THE SERVICE
The SWMO does vendor control operations for a maximum of sixteen (16) hours at
three (3) shifts per day. Controlled areas are as follows;
Buendia
Taft Avenue
Libertad
Pasay Rotonda
Baclaran Boundary
Donada
Kalayaan
Roxas Boulevard
Zamora
P. Burgos
F.B .Harrison
Malibay
FINES AND PENALTIES

Please refer to the Ordinance Number 1890 Series of 2000 ― AN
ORDINACE PROHIBITING THE SELLING, PEEDLING, VENDING
AND/OR OBSTRUCTION IN ANY MANNER ANY STREET, CENTER
ISLAND AND SIDEWALKS IN PASAY CITY AND PROVIDING
PENALTIES FOR VIOLATION ITS THEREOF‖.
The Pasay City Citizens Charter
www.pasay.gov.ph
154


After due trial, the penalty of ONE (1) month imprisonment or
ONE THOUSAND (P 1,000.00) PESOS, at the discretion of the
court. If the offender is an entity, its President or Managing
Partner as the case maybe, shall be held personally liable.
Any person in the city government, or barangay service or
private individuals acting for himself or in behalf of any public
official or private person who collects and receives any amount
or material thing for whatever [urpose, any kind of fees from any
street, center island and sidewalk vendor or peddler shall suffer,
after due trial, the penalty of SIX (6) months imprisonment or
TWO THOUSAND (P2,000.00) PESOS fine at the discretion of
the court without prejudice to the filing of other criminal action for
violation of the Revised Penal Code.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Go to the SWMO
Itemize the number of goods
confiscated including time and
date of operations. These goods
maybe redeemed after payment
applicable fines or penalties
10 minutes
MTCT Secretary
Go to the attending SWMO staff
for issuance of order of payment.
5 minutes
MTCT Supervisor
Then the violator will be issued a
claim stub which indicates the
exact time and date of
redemption.
5 minutes
MTCT Secretary
2. Pay the cashier the amount
written in the order of payment
5 minutes
4. Present the Official Receipt
to the warehouseman of the
SWMO for release of
confiscated goods
The Pasay City Citizens Charter
2 minutes
www.pasay.gov.ph
Warehouseman
155
TRAFFIC AND PARKING MANAGEMENT OFFICE
For more Information, please contact:
ARTURO FORTALEZA
Officer-In-Charge
Derham Park corner F.B. Harisson St.,
Pasay City, Philippines
Tel no.: 556-4394
REDEMPTION OF ORDINANCE VIOLATION RECEIPT (OVR)
ABOUT THE SERVICE
The TPMO consistently protects the city from traffic violators and ensures that
constituents and passers-by enjoys full access to use of roads, streets, avenues
and passable alleys and issues violation receipts to erring drivers.
FINES AND PENALTIES
ORD NO.
Sec 10/11
Sec 73f
Sec 97a
VIOLATION
TRAFFICE VIOLATION
Disobedience to traffic control
signal/signs
Driving tricycle on national road
Driving without license
The Pasay City Citizens Charter
AMOUNT
500.00
500.00
1,000.00
www.pasay.gov.ph
156
Sec 104b
Sec 97c
Sec 97d
Sec 55i
Sec 102
Sec 102f
Sec 115
Sec 119
Sec 94
Sec 96
Sec 104c
Sec 20
Sec 41
Sec 57
Sec 97D
Sec 47
Sec 93
Sec 102e
Sec 109
Sec 97e
Sec 104a
Art 13
Sec 145
Art. V
Sec 58
Sec 87
Sec 75
Sec 98
Sec 76
Sec 86
Sec 73d
Sec 113
Sec 6
Discrimination of passengers/trip
cutting
Failure to carry/show/surrender driver
license
Failure to carry/show/registration
Non-payment of parking fee
No franchise/CPC/PA carried
No fare matrix/id’s displayed
No safety helmet for motor cyclist
Non-use of seatbelt
Out of route/line (PUB/PUJ)
Out of service area (tricycle &
pedicabs)
Overcharging of fares/contracting
services
Obstructing roads by motor
Illegal parking
Reckless driving
Unregistered motor vehicle
Violation/unloading zone
Violation of limited truck ban
Violation of VVRS (color coding)
Obstructing drivers view or mechanism
Using cellphone while driving
Driving in sando slippers
Any violation involving traffic accident
Loads not properly secured
Colorum
Any violation of general driving rule
Driving under the influence of liquor or
drugs
Overloading
Riding bicycle more than two abreast
Student driver permit
Defective top light
Illegal display of signboard
Driving outside bicycle lane
Driving through funeral or other
processions
Erection and interference with traffic
control item
The Pasay City Citizens Charter
1,000.00
1,000.00
150.00
400.00
500.00
500.00
350.00
250.00
2,500.00
1,000.00
500.00
500.00
400.00
2,000.00
1,000.00
750.00
500.00
300.00
200.00
150.00
150.00
2,000.00+ clearance
100.00
1,000.00
500.00
2,500.00+imprisonment
upon description of
court
150.00
500.00
1,000.00
300.00
300.00
200.00
500.00
1,000.00
www.pasay.gov.ph
157
Sec 110
Sec 72
Sec 117
Sec 118
Following fire trucks and other
emergency vehicles
Improper riding of bicycle and tricycle
Improper opening of doors and
alighting from vehicle
Improper use of horns, warning
instruments
Sec 102
― Kabit System‖
Sec 103a
Sec 89
Sec 24
Sec 25
Lack accessories of taxicabs
Loads not properly secured
Not giving way at intersections
Not giving way during turns
Not giving way to or from parked
vehicles
Not giving way to emergency vehicles
Not giving way to vehicle while leaving
or entering a road
Not giving way at roundabout and
rotunda
Speed Limit
No designated seats for disabled
persons
No ID’s displayed
Operating animal drawn carriages,
bicycle and tricycle
Overloading of passengers of bicycles
and tricycles
No permit to move equipment and/or
load of excessive weight, width, or
height
Obstructing road or sidewalks by
residential or commercial
establishments
Parking near grade or curve
Parking on parade routes and on any
special occasion
Parking for certain prohibited purposes
Parking in front residential or of
commercial establishments
Projecting loads on passengers
vehicles
Sec 26
Sec 27
Sec 28
Sec 29
Sec. 30
Sec 102g
Sec 102h
Art XIV Sec
71
Sec 73b
Sec 92
Sec 120e
Sec 43
Sec 44
Sec 45
Sec 46
Sec 88
500.00
500.00
500.00
150.00
2,500.00+
recommended
cancellation of franchise
300.00
100.00
500.00
500.00
500.00
500.00
500.00
500.00
1,000.00
500.00
500.00
200.00
200.00
2,500.00
500.00
400.00
400.00
400.00
400.00
150.00
Sec 111
Putting glass, sharp objects on highway
500.00
Sec 73a
Riding bicycle and tricycle without
regular and permanent seat
400.00
The Pasay City Citizens Charter
www.pasay.gov.ph
158
Sec 101
Refusal to have vehicles weighed
and/ort o remove excess load
Road unworthiness of motor vehicles
Sec 9
Sirens, dazzling lights, similar gadgets
Sec 90
Sec 74
Street digging or road closure without
permit
Unauthorized drag racing/speed
contest
Towing bicycles
Sec 100
Unauthorized change of color/engine
Sec 121
Sec 31
Sec 99
Sec 137
Sec 37
Sec 103b
Sec 102b
Sec 104d
Sec 112
Sec 11(1)
Sec 11(2)
Sec 11(3)
Sec 11 (4)
Sec 11
(5)(a)
Sec 11
(5)(b)
Sec 11 (6)
Sec 11 (7)
Sec 11 (8)
Sec 11 (9)
Article VII
Sec 31
Sec 33
Sec 35
Article XV
Use posting or display of fake
unauthorized ID‖s stickers, etc.
Use of expired commemorative, license
plates, etc.
Use of signaling devices
500.00
2,500+ impounding
500.00+ confiscation of
gadget
2,500.00
1,000.00
400.00
1,000.00+ impounding
for verification
1,000.00
2,500.00
150.00
Unauthorized installation/use of
jalousies, additional aircon, dim colored
lights, etc.
Unclean/unsanitary vehicle and lack of
signs
Taxi without meter/uncalibrated or
tampered taximeter seal
Tracking mud unto the highway
Violation of left turn, no right turn
Violation of one- way street
Violation of no entry sign
Violation of no overtaking/no passing
sign
Violation of no overtaking on bridge
sign
500.00
300.00
2,500.00+ revocation of
DL (d), rev. of fran. (o)
500.00
500.00
2,000.00
2,000.00
500.00
500.00
Violation of bridge load limit
500.00
Violation of keep right, keep left sign
Violation of stop sign
Violation of give way/yield sign
Violation of no U turn sign
Violation of speed limits
Violation of speed/drag racing contest
Violation of rule on one way street
Violation in parking areas
Violation of Non-compliance with any
500.00
500.00
500.00
500.00
1,000.00
2,000.00
2,000.00
400.00
300.00
The Pasay City Citizens Charter
www.pasay.gov.ph
159
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
5 minutes
Hearing Officer
5 minutes
Releasing Section
1. Redemption of OVR
(Ordinance Violation
Receipt)
Go to the Traffic and Parking
Management Office- redemption
center located at the Hobbies of
Asia. Look for the assessment
officer and have your OVR
assess for payment pay fees &
penalties
2. Releasing of license
Be seated while the TPMO Staff
runs the roll call of names. Wait
until name is called to redeem
license.
COMPLIMENTARY RIDES SERVICES
ABOUT THE SERVICE
The Traffic and Parking Management Office coordinates very closely with the
Pasay Social Welfare Development Office on the number of indigents that
necessitates transport to province. The TPMO exhaust available resources to
ensure that indigents are taken back to their home provinces free of charge.
REQUIREMENT:

Request letter from the Pasay Social Welfare Development Office
(PSWD)
The Pasay City Citizens Charter
www.pasay.gov.ph
160
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
1. Present request letter from
Pasay Social Welfare
Development Office to the
Office Secretary of the TPMO
2. Issuance of schedule for the
trip
PLEASE APPROACH
2 minutes
Office Secretary
10 minutes
Office Secretary
ISSUANCE OF TRAFFIC CLEARANCES FOR BUSINESS PERMITS
APPLICATIONS
ABOUT THE SERVICE
The TPMO reviews applications and conducts ocular inspection of proposed
terminals,
parking areas and commuter garage prior to the issuance of a clearance to secure
business permit to operate.
GENERAL REQUIREMENTS:


Business permit application
Location map of proposed venue
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
1. Submit the business permit
application to the Office
Secretary of the TPMO
2 minutes
Office Secretary
24 hours
Assigned Traffic
Personnel
2 minutes
Office
Secretary
2. A site inspection of the
proposed location shall be
conducted by a TPMO
personnel. Based on this
recommendations, the Head of
TPMO will issue or deny the
request.
3. Issuance of Clearance
The Pasay City Citizens Charter
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161
TRAFFIC ESCORT SERVICES
ABOUT THE SERVICE
The TPMO in its attempt to ease traffic congestion during occasions of
motorcades, processions, funerals, assemblies and national events provides traffic
assistance services to request constituents, government agencies and private
institutions.
GENERAL REQUIREMENTS:


Written request
Xerox copy of a valid ID of the requesting party
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1. Present a written request
including a photocopy for
Traffic Escort Assistance, to
the Office Secretary of the
TPMO
2. Issuance of a Traffic Escort
Assistance Confirmation Sheet
The Pasay City Citizens Charter
IT WILL TAKE
YOU
PLEASE
APPROACH
2 minutes
Office Secretary
5 minutes
Office Secretary
www.pasay.gov.ph
162
PUBLIC ORDER AND SAFETY UNIT (POSU)
For more Information, please contact:
AARON P. NALANGAN
Officer-In-Charge, POSU
Rm. 310 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-88-40
COMPLAINTS ASSISTANCE SERVICES
ABOUT THE SERVICE
The Public Order and Safety Unit (POSU) attends to complaints on illegal vending
neighboring the Pasay City Hall and assists the SWMO in anti-illegal vendor
campaign whenever necessary. The Office also attends to requests for manpower
assistance during periods of disasters and calamities and works in close
coordination with the Pasay City Rescue Team.
GENERAL REQUIREMENT

Written complaints
The Pasay City Citizens Charter
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163
HOW TO AVAIL OF THE SERVICE
IT WILL
TAKE YOU
FOLLOW THESE STEPS
1. Submit complaint to the Public Order
and Safety Unit
2. Ocular Inspection/Investigation
A member of the Office shall be assigned
to conduct an investigation of the
complainant
3. Submission of Report and Implement
Action necessary
PLEASE
APPROACH
5 minutes
Security Officer on
Duty
1 hour
Security Officer on
Duty
1ur
Security Officer on
Duty
SECURITY ASSISTANCE SERVICE
ABOUT THE SERVICE
The Public Order and Safety Unit (POSU) provides security assistance to city
government offices and institutions as may be required from time to time.
GENERAL REQUIREMENT

Written request with approval of the City Mayor
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Present the approved written
request to the Security Officer
on duty.
2 minutes
Security Officer
Assigned
35 minutes
Security Officer
Assigned
15 minutes
POSU
Security Personnel
2. Preliminary Investigation
An assigned Security personnel
shall interview the applicant
regarding the facts and
circumstances surrounding the
particular case.
3. Deployment of Personnel
based on the assessment of the
situation
The Pasay City Citizens Charter
www.pasay.gov.ph
164
OFFICE OF THE CITY ENGINEER
For more Information, please contact:
Engr. EDWIN Y. JAVALUYAS
City Engineer
Rm. 313-316 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-59-25
SECURING A BUILDING PERMIT
ABOUT THE SERVICE
A BUILDING Permit is required prior to the construction, erection, alteration, major
repair, or renovation or conversion of any building/structure owned by government
of private entities.
The permit becomes null and void if work does not commence within one year from
the date of such permit, or if the building or work is suspended or abandoned at
any time after it has been commenced for a period of 120 days.
GENERAL REQUIREMENTS:
• Application Forms (Building, Sanitary/Plumbing, Electrical, Mechanical) - 4
copies.
• Lot Plan with certification of a Geodetic Engineer (GE) that the proposed
building will not encroach on adjoining properties – 4 copies.
• Site Development Plan indicating the setback/yard distances at the front,
sides and back with Perspective – 4 copies.
• Building Plans (Architectural, Structural, Sanitary/Plumbing, Electrical,
Mechanical) – 4 sets.
The Pasay City Citizens Charter
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165
• Bill of Materials and Cost Estimates.
• Specifications – 3 copies.
• Title of Property (Transfer Certificate of Title) – 3 copies.
• Deed of Sale/Lease Contract/Contract to Sell, if the TCT is not in the name
of
the owner/applicant – 3 copies.
• Latest Tax Declaration and Certificate of Real Property Tax Payment – 4
copies.
• Construction Logbook – 1 piece.
• Structural Design Computations with seismic analysis which conform to
the
latest NSCP – for 2 storeys and above or 1 storey with
attic/mezzanine/roof deck/penthouse – 2 copies.
• Previous approved plan or permit in case of addition, alteration and
renovation – 2 copies.
• Certification regarding structural stability of existing foundation in case of
addition – 2 copies.
• Plate Load Test Analysis – for 3 storeys of 2 storeys with attic
/mezzanine/roof deck/penthouse
-2 copies.
• Soil Boring Test Result – for 4 storeys and above or 4 storeys with attic
/mezzanine/roof deck/penthouse – 2 copies.
• Clearances from other government agencies exercising regulatory
functions – 2 copies. Such regulatory agencies are:
• City Planning and Development Office – for zoning and land use of all
types of building/structures.
• Bureau of Fire Protection – for all types of buildings/structures.
• Department of Environment and Natural Resources – for all commercial
and industrial buildings.
• Department of Health – for health-hazard related buildings/structures.
• Air Transportation Office – for buildings/structures exceeding 45 meters in
height.
• Philippine Tourism Authority – for tourist-oriented projects.
• Department of Education – for education buildings.
• Energy Regulatory Board – for gasoline stations.
To facilitate processing, please take note of the following before submitting
the plans and other requirements above to the CEO.
• Requirement of the National Building Code
• Requirements of the Referral Codes (Architectural Code, Philippine
Electrical Code [PEC], Revised Plumbing Code, Structural Code [NSCP],
Mechanical Engineering Code [PSME])
• Laws and City Ordinances affecting the design/project.
• Compliance with BP 344 (Accessibility Law) should be indicated in detail
on plans for commercial, institutional and public buildings.
• If setback/yard requirements are not met on the sides and at the back/rear
then a Firewall (strictly no opening) extending up to at least 1 meter from the
roof level shall be provided. It shall be indicated on the site development
plan with owner’s conformity.
• Grease Traps/Oil Separators shall be provided for hotels, restaurants,
The Pasay City Citizens Charter
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166
eateries, terminals, gasoline stations, auto repair shops, bakeries and other
similar establishments.
• All revisions/additions made in the plans shall have an acknowledgement
of the designer.
• Special Power of Attorney shall be provided if the owner is not signatory in
all application forms, plans and documents.
• All application forms and letters must be properly filled-up with all the
necessary information available.
• Forms and letters, Plans, Specifications, Bill of Materials and Cost
Estimates
and other pertinent documents must be signed and sealed by the designer
and signed by the owner.
FEE(S)
 Please refer to the revised National Building Code.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1.
PLEASE
APPROACH
Secure and accomplish
Building Permit Application
Forms
Secure and accomplish building
permit application. Submit forms
with the list of requirements
2.
IT WILL TAKE
YOU
5 minutes
Receiving Officer
Initial review of requirements
Present the plans and the required
supporting documents to any
member of the Building Official
Staff for initial verification of the
requirements.
3. Line and Grade Verification
Technical staff in-charge conducts
site
inspection to establish and
determine setbacks and grades in
relation to road lots, property lines,
streets or highways whether
existing or proposed, including
road widening and construction of
various public utilities and other
infrastructure projects.
The Pasay City Citizens Charter
Average of 2
hours and 30
minutes
Building Official
Staff
(Maximum of 4
hours)
1 day
www.pasay.gov.ph
Geodetic Engineer
or Building Official
Staff
167
4.
Evaluation and Assessment
Evaluation and assessment done
by:
a. Civil Engineer – Line and
Grade, Structural Plans and
related documents
b. Architect – architectural plans
and related documents
c. Sanitary Engineer/Master
Plumber – plumbing/sanitary
plans and related documents
d. Mechanical Engineer –
mechanical plans and related
documents
e. Electrical Engineer – electrical
plans and related documents.
5. Inquiry on the Status of
Application
Inquire about the results of
evaluation and assessment after 2
days from submission of
requirements.
2 days
Building Official
Staff
2 days from
receipt of
documents
Building Official
Staff
30 minutes
Building Official
Staff
If there are no deficiencies,
proceed to step 9.
6. Returned Plans and
Documents
Get the plans and documents that
need correction. You will also be
informed about lacking documents,
if any.
7. Submit Lacking
Documents/Corrected Plans
Submit the lacking
documents/corrected plans to any
member of the Building Staff for
review.
8. Review of Corrected
Plans/Documents
The technical staff reviews the
corrected plans and checks
completeness of documents.
The Pasay City Citizens Charter
Based on
applicant’s
actions
1 day
Building Official
Staff
www.pasay.gov.ph
168
9.
Processing of Permits
Building Staff processes the plans
and pertinent documents and
prepares the Order of Payment for
final approval of the Building
Official.
10. Endorsement to Building
Official for Final Evaluation
Issuance of Order of
Payment
If the documents are in order, the
applicant receives an Order of
Payment stating the fees to be
paid.
11. Payment of Fees
2 days
Building Official
Staff
2 days
Building Official
30 minutes
Cashier, City
Treasurer’s Office
Go back to the office of the
Building Official and submit your
Official Receipt.
13. Approval of Permit
Building Official approves the
permit.
14. Release of Permit
10 minutes
Building Official
4 hours
Building Official
The Building Permit is issued 4
hours after submission of the
Official Receipt.
30 minutes
Releasing Clerk
Proceed to the City Treasurer’s
Office and pay the requisite fees.
You will be issued an Official
Receipt
12. Submit Official Receipt
SECURING OTHER BUILDING-RELATED PERMITS
ABOUT THE SERVICE
Aside from a building permit, the Office of the Building Official/City Engineer’s
Office issues other permits that are required before the renovation, construction or
demolition of any structure.
The Pasay City Citizens Charter
www.pasay.gov.ph
169
TYPES OF PERMITS AND REQUIREMENT(S)
ELECTRICAL PERMIT
This document is required before putting up new or additional electrical
installations, or altering existing ones involving at least 20 outlets or a capacity of 4
Kw. For new buildings, this forms part of the requirements for a Building Permit
application.
REQUIREMENTS:
1. Electrical Permit Application Form signed by a professional Electrical
Engineer
2. Electrical Plans
3. Electrical Specifications
4. Bill of Materials and Cost Estimates.
MECHANICAL PERMIT
This is required before the installation of new or additional machinery or removal or
alteration of existing ones of at least 20 HP. For new buildings, this forms part of
the requirements for a Building Permit application.
REQUIREMENTS:
1.
2.
3.
4.
Mechanical Permit Application Form signed by a professional Mechanical
Engineer.
Mechanical Plans
Mechanical Specifications
Bill of Materials and Cost Estimates
SANITARY/PLUMBING PERMIT
This document is required before the installation of new or additional plumbing or
altering existing plumbing installations, water supply, storm drainage, water
purification and sewerage treatment plants. For new buildings, this forms part of
the requirements for a Building Permit application.
REQUIREMENTS:
1.
2.
3.
4.
Sanitary/Plumbing Permit Application Form signed by a Sanitary Engineer
or Master Plumber
Sanitary/Plumbing Plans
Sanitary/Plumbing Specifications
Bill of Materials and Cost Estimates
The Pasay City Citizens Charter
www.pasay.gov.ph
170
FENCING PERMIT
This permit is secured prior to actual construction of a fence.
REQUIREMENTS:
1.
2.
3.
4.
5.
6.
7.
8.
Fencing Permit Application Form
Fencing Plan
Bill of Materials and Cost Estimates
Lot Plan with certification of a Geodetic Engineer that the proposed fence
will not encroach on adjoining properties
Transfer Certificate of Title (TCT)
Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not in the
name of the owner/applicant)
Updated Real Property Tax Declaration
Certificate of Real Property Tax Payment
DEMOLITION PERMIT
This permit is secured prior to the systematic dismantling or destruction of a
building or structure in whole or in part.
REQUIREMENTS:
1.
2.
3.
Demolition Permit Form
Sketch Plan of area to be demolished
Certificate of Real Property Tax Payment
TEMPORARY SERVICE CONNECTION PERMIT
This permit is secured for temporary service connection to a power utility for
lighting and power for construction, Christmas decorative lighting, lighting of
cemeteries, temporary lighting for carnivals/fiestas, testing, etc.
REQUIREMENTS:
1.
2.
3.
4.
Permit Form (DPWH Form NO. 96-005-E)
Building Permit (for new construction)
Electrical Plan/Layout
Fire Safety Inspection Certificate (FSIC)
EXCAVATION AND GROUND PREPARATION PERMIT
This permit is secured prior to actual ground preparation and excavation after the
building line is established. It is also a requirement for a water connection request
to Manilad Water Services, Inc. (MWSI).
The Pasay City Citizens Charter
www.pasay.gov.ph
171
REQUIREMENTS:
1.
2.
Accomplished Permit Form (MPW Form No. 77-014-B)
For MWSI connection purposes, present accomplished MWSI Application
Form
SIDEWALK CONSTRUCTION PERMIT
This permit is secured prior to the construction and repair of sidewalks
REQUIREMENTS:
1.
Accomplished Permit Form (MPW Form No. 77-015-B)
2. Sketch plan of sidewalk to be constructed/repaired
SCAFFOLDING PERMIT
This permit is secured whenever the erection of scaffolding occupies street lines
REQUIREMENTS:
1.
2.
Accomplished Permit Form (MPW Form No. 77-017-B)
Sketch plan of street line to be occupied
SIGN PERMIT
This permit is secured prior to the installation, erection, attachment painting of any
form of signage.
REQUIREMENTS:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Sign Permit Form
Building Permit Form whenever there is a concrete structure.
Structural Analysis
Zoning Clearance
Electrical Permit Form, whenever there is an electrical connection
Fire Clearance whenever there is an electrical connection
Sketch plan of signage to be installed/erected
Location/vicinity plan
Lot documents whenever it occupies a private lot
DPWH clearance (for national roads/highways)
FEE(S)

Please refer to the revised National Building Code.
The Pasay City Citizens Charter
www.pasay.gov.ph
172
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1.
5 minutes
Evaluation and Assessment
The technical staff evaluates and
assesses the submitted plans and
pertinent
documents
for
compliance with the requirements
of the building code, referral codes,
laws and ordinances.
3. Processing of Permits
Building Staff processes the plans
and pertinent documents and
prepares the Order of Payment for
final approval of the Building
Official.
4. Endorsement to Building
Official for Final Evaluation
Issuance
of
Order
of
Payment
If the documents are in order, the
applicant receives an Order of
Payment stating the fees to be
paid.
5.
PLEASE
APPROACH
Secure Application Forms
Secure the relevant permit forms
from the Building Official Staff.
2.
IT WILL TAKE
YOU
Average of 2
hours and 30
minutes
Receiving Officer
(Maximum of 4
hours)
2 days
Building Official
Staff
2 days
Building Official
30 minutes
Cashier, City
Treasurer’s Office
10 minutes
Building Official
Payment of Fees
Proceed to the City Treasurer’s
Office and pay the requisite fees.
You will be issued an Official
Receipt
6.
Submit Official Receipt
Go back to the office of the
Building Official and submit your
Official Receipt.
The Pasay City Citizens Charter
www.pasay.gov.ph
173
7.
Approval of Permit
Building
permit.
8.
Official
approves
the
4 hours
Building Official
30 minutes
Releasing Clerk
Release of Permit
The Building Permit is issued 4
hours after submission of the
Official Receipt.
APPLYING FOR AN OCCUPANCY PERMIT
ABOUT THE SERVICE
An Occupancy Permit is required before any building/structure is used or occupied.
It is usually secured after the completion of a structure. It is also required if there is
any change in the existing use or occupancy classification of a building, structure
or any portion thereof.
GENERAL REQUIREMENTS:



Certificate of Completion from the Building Official
Certificate of Completion – Mechanical, Electrical and Sanitary/Plumbing
Logbook of building construction and Building Inspection Sheet duly
accomplished by the contractor (if undertaken by contract) and signed
and sealed by the architect or civil engineer in charge of construction
Certificate of Final Electrical Inspection
Final Fire Safety Inspection Report by the Bureau of Fire Protection
Zoning Conformance issued by the Zoning Administrator
As built plans (for any deviations from the approved plans)




FEE(S)

Please refer to the revised National Building Code.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1.
Secure
and
Certificate of
Forms
IT WILL TAKE
YOU
PLEASE
APPROACH
accomplish
Completion
15 minutes
Receiving clerk
Ask for completion forms from any
member of the Building Staff.
The Pasay City Citizens Charter
www.pasay.gov.ph
174
2.
Submit accomplished forms
together
with
the
requirements
to
the
Receiving Clerk.
3. Review/Evaluation
Technical staff reviews the forms
and the construction activity entries
in the construction logbook.
4. Building Inspection
Building inspectors/members of
technical staff conduct actual
inspection
of
the
completed
building/structure; and check if the
same is in accordance with the
approved plans and specifications.
5. Preparation of Inspection
Report (optional, if the building
inspectors
find
no
deviations/violations)
If the building inspectors find that
the
completed
project
had
deviations from the approved plans,
you will be given an inspection
report that lists the needed
corrections or other documents
required.
30 minutes
2 hours
Building Official
Staff
2 days
1-day
Building Inspector
If there are no deviations, proceed
to Step 7
7. Perform Corrections/Submit
additional Documents
Make
the
necessary
corrections/submit
additional
documents listed in the inspection
report.
Subject to
client’s actions
Inform the building inspectors when
these are completed.
Return to Step 3.
The Pasay City Citizens Charter
www.pasay.gov.ph
175
8.
Processing of Permits
Building Staff processes the plans
and pertinent documents and
prepares the Order of Payment for
final approval of the Building
Official.
9. Endorsement to Building
Official for Final Evaluation
Issuance
of
Order
of
Payment
2 days
Building Official
Staff
2 days
Building Official
30 minutes
Cashier, City
Treasurer’s Office
10 minutes
Building Official
4 hours
Building Official
30 minutes
Releasing Clerk
If the documents are in order, the
applicant receives an Order of
Payment stating the fees to be
paid.
10. Payment of Fees
Proceed to the City Treasurer’s
Office and pay the requisite fees.
You will be issued an Official
Receipt
11. Submit Official Receipt
Go back to the office of the Building
Official and submit your Official
Receipt.
12. Approval of Permit
Building Official approves the
Occupancy permit.
13. Release of Permit
The Occupancy Permit is issued 4
hours after submission of the
Official Receipt.
Revised National Building Code :
1.
Application / Filing Fee. For every application for Locational Clearance
irrespective of whether approved or not, for application for inspection, for
motions for reconsideration, for reclassification for filing of complaint for
appeal are as follows:
a.
b.
c.
d.
For Application for locational Clearance…………………...Php 200.00
For Application for Inspection of Property… ……………..
300.00
For Motion for Reconsideration……………………
1,000.00
For Petition/Request for Reclassification……………
2,000.00
This excludes the cost of reclassification proceedings such as
production/reproduction of maps and other documents; public
The Pasay City Citizens Charter
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176
e.
f.
2.
hearings and publication which shall likewise be charged to the
account of the applicant/proponent.
For filing complaint, except those involving pauper-litigant
( which shall be free of charge ) ………………………… Php 1,000.00
For Appeal ………………………………………………… Php 1,000.00
Locational Clearance Fee. For any application for locational clearance
whether the project or activity to be undertaken is conforming, the fee
shall be in accordance with the following schedule:
a.
Residential ( single-detached, single-attached/ Php 3.00/sq.m. of the total
zero lot line and duplex type ) ……………… gross floor area ( TFA )
b. Commercial establishment including apartments,
Mass housing, townhouse, residential condominium, etc.
constructed primarily for gain purposes … Php 5.00/sq.m of the TFA
c. Industrial establishments ……………………… Php 6.00/sq.m of the TFA
d. Institutional ( school, hospitals, etc. )…………. Php 2.50/sq.m of the TFA
e. Memorial Parks/Cemeteries…………………… Php 2.00/sq.m of the TFA
f. Agro-Industrial
i. Manufacturing ………………………… Php 5.00/sq.m of the TFA
ii. Non-manufacturing ………………………Php 5.00/sq.m of the TFA
g. Telecommunications/Towers ………………… Php 10,000.00 per unit
h. Special Uses ( helipad/landing area, gas station,
Abbatoir, thermoselect/gasification plant, etc ) Php 8.00/sq.m of the TFA
i. Yards utilized for commercial purpose ……
Php 2.00/sq.m of the total
land area ( TLA )
j. Yards utilized for industrial purpose …………… Php 4.00/sq.m of the TLA
k. Yards utilized for institutional purpose ……… Php 0.60/sq.m of the TLA
l. All types of renovation
Seventy five ( 75% ) percent
Of the corresponding
rates prescribed above
m. Billboards ……………………………………… Php 10.00/sq.m of billboard
Surface area
Provided that commercial activities and auxiliary uses that form part of the
residential building or, customarily conducted in dwelling on houses, shall be
treated as application for the construction of a residential house and shall be pay
the amount corresponding to such use, except when the maximum floor area
devoted to such commercial activities or auxiliary uses exceeds thirty percent (
30.0% ) of the total gross floor area (TFGA) of the whole residential building.
3.
Inspection Fee. For any application for inspection whether the project or
activity to be undertaken is conforming of non-conforming, the free shall
be in accordance with the following schedule:
a. Residential ( single-detached, single-attached/
zero lot line and duplex type ) …………
Php 200.00
b. Commercial establishment including apartments,
Mass housing, townhouse, residential condominium, etc.
The Pasay City Citizens Charter
www.pasay.gov.ph
177
c.
d.
e.
f.
g.
h.
k.
l.
m.
constructed primarily for gain purposes
Php 300.00
Industrial establishments ………………
Php 400.00
Institutional ( school, hospitals, etc. ) …
Php 200.00
Memorial Parks/Cemeteries …………................... Php 350.00
Agro-Industrial
i. Manufacturing .....................................................Php 400.00
ii. Non-manufacturing …………………………… Php 400.00
Telecommunication/Towers …………………….. Php 300.00
Special Uses ( helipad/landing area, gas station, abbotoir
Thermoselect/gasification plant, etc. ) ………….. Php 400.00
Yards utilized for institutional purposes ………… Php 200.00
All types of renovation
Twenty five (25%) percent of
the corresponding rates prescribed above
Billboards …………………………………………… Php 200.00
Provided commercial activities and auxiliary uses that form part of a residential
building or, customarily conducted in dwelling on houses, shall be treated as
application for the construction of the residential house and shall pay the amount
corresponding to such use, except when the maximum floor area devoted to such
commercial activities or auxiliary uses exceeds thirty percent (30%) of the total
gross floor area (TGFA) of the whole residential building.
4.
Processing Fee. For processing the application for locational clearance (
whether the project or activity to the undertaken is conforming or nonconforming ), the processing fee shall be twenty five percent (25.0%) of
the corresponding prescribed locational clearance fee as stated in the
previous paragraph.
5.
Certificate of Occupancy – No building or structure shall be used or
occupied and no change in the existing use of occupancy classification of
the building or structure or portion-thereof shall be made until the
CPDC/ZA has issued a certificate of occupancy. The schedule of
occupancy fees are as follow.
a. Residential
Php 250.00
( Occupancies shall be dwellings )
b.
c.
d.
Residential, Hotel and Apartments
Php 400.00
( Occupants shall be multiple dwelling units, boarder or
Lodging houses, hotels, apartment bldgs, row houses
And other similar building each which accommodates more than 10
person
Institutional
Php 200.00
Business and Mercantile:
i. Division 1
Php 300.00
( Wholesale and Retail Store, Office Buildings, Dining
Establishment having and occupant load of less than
10 persons, printing shops, paint stores without bulk handlings)
ii. Division 2
Php 450.00
(Gasolines filing and Service Stations, warehouse, open
The Pasay City Citizens Charter
www.pasay.gov.ph
178
e.
f.
g.
6.
Parking garages, drinking & dinings establishments having
An occupant load more than 50 persons, memorial
Parks, emeteries, cellular mobile base stations)
Industrial
Php 500.00
i. Division 1
Php 400.00
(Occupancies shall include wood working establishments
Planning mills, garment factories, steel fabrication)
ii. Division 2
Php 500.00
(Occupancies shall include: ice plants, power palnts,
Pumping plants creameries, storage and sales rooms
For incombustible materials)
Special Uses
Php 500.00
Accessory
Php 250.00
(Occupancies shall include: Private garage, Carports, sheds,
Fences over 1.80 meters, tanks)
Certificate Fee. For each certificate of Conformance/ Non-conformance
and for all other certifications issued, the certificate fee shall be Php 50.00
Section 65. Non-User of Locational Clearance. Upon issuance of Locational
Clearance, the grantee thereof shall have one (1.0) year within which to
commence or undertake the use, activity or development covered by such
clearance on his/her property.
Non-use of said clearance within said period shall result in its automatic
expiration and cancellation. The grantee shall not proceed with his/her project
without applying for a new Locational Clearance.
Section 66. Escalation Clause. Upon recommendation of the ZA, the City
Mayor may increase by not more than fifty percent (50.0%) or may decrease
by not more than twenty five percent (25.0%) and not more often than once a
year, rates prescribed in the preceding Section.
Section 67. Time of Payments. The prescribed processing fees shall be paid
to the City Treasurer or the duly authorized deputies before any land
development construction or renovation project is lawfully begun or pursued
within the territorial jurisdiction of Pasay City.
Section 68. Exemption. Except for Government Owned or Controlled
Corporation (GOCC), all government projects whether national or local are
exempted from the payment of the prescribed fees. Provided, however, that
the Lacational Clearance must be secured prior to the finalization of plans and
issuance of the corresponding Building Permit.
Section 69. Building Permit Pre-Requisites. The Locational Clearance, the
environmental Compliance Certificate (ECC), the Project Traffic Impact
Assessment (TIA), and the Project Infrastructure-Amenities FacilitiesServices-Utilities Impact Assessment (IAFSU IA) shall be basic requirements
that must be satisfied prior to the issuance of a Building Permit (BP) for a
The Pasay City Citizens Charter
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179
project, particularly major ones.
Only duly-licensed Philippine Environmental Planners registered with the PRC
and appearing in the roster of the Board of Environmental Planning (BOEP)
may sign subdivision plans called for under the HLURB’s new IRR for PD 957
and BP 220.
Section 70. Application For Business and License Permit. Any person
applying for issuance of business and license permit shall secure from the
CPDO/ZA the Certificate of Conformance or Certificate of Non-Conformance
prior to the issuance of business and license permit. In addition to the
payment of a P100.00 business permit Application Fee for first time
applicants, the schedule of Business Permit Fees is as follows:
Residential ( single-detached, single-attached/
Php 300.00
zero lot line and duplex type ) ………………………
a. Commercial establishment including apartments,
Mass housing, townhouse, residential condominium, etc.
constructed primarily for gain purposes ………… Php 300.00
b. Industrial establishments ………………………… Php 400.00
c. Institutional ( school, hospitals, etc. )……………. Php 250.00
d. Memorial Parks/Cemeteries……………………… Php 400.00
e. Agro-Industrial
i. Manufacturing ………………………………… Php 400.00
ii. Non-manufacturing …………………………
Php 400.00
f. Telecommunications/Towers …………………… Php 400.00
g. Special Uses ( helipad/landing area, gas station,
Abbatoir, thermoselect/gasification plant, etc )… Php 500.00
h. Yards utilized for commercial purpose ………… Php 400.00
Total land area ( TLA )
i. Yards utilized for industrial purpose ……
Php 400.00
j. Yards utilized for institutional purpose ……
Php 250.00
The Pasay City Citizens Charter
www.pasay.gov.ph
180
CITY PLANNING & DEV'T OFFICE
For more Information, please contact:
Engr. MERLITA L. LAGMAY
City Planning & Dev't Officer
Rm. 216 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 834-04-33
ISSUANCE OF LOCATIONAL CLEARANCE
ABOUT THE SERVICE
The Locational Clearance is issued by the City Planning and Development Office
to all developments/re-developments that are permitted under the provisions of the
Zoning Ordinance as well as rules and regulations on land use. This clearance is
required prior to the issuance of a building permit.
SCHEDULE OF AVAILABILITY OF SERVICE
Monday-Friday
8:00 am – 5:00 pm without noon break
WHO MAY AVAIL OF THE SERVICE
Developers/Property owners
The Pasay City Citizens Charter
www.pasay.gov.ph
181
REQUIREMENTS:
1. Barangay Clearance
2. Lease Agreement
3. Transfer Certificate of Title (TCT) (Certified True Copy)
4. Photos of the site
5. Five sets of architectural plans
6. Homeowners Association Clearance
7. Latest Real Property Tax Receipt
8. Vicinity/Location Map/Lot Plan (duly signed and sealed by geodetic
engineer)
9. Consent of immediate neighbors
10. Barangay Resolution
11. Traffic Impact Assessment (TIA) (for traffic generating developments)
12. Environmental Compliance Certificate (for projects within the scope of the
Environmental Impact assessment)
DURATION: 1 to 3 days provided that all the requirements are complete
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Submit duly accomplished
form with all the necessary
requirements.
The staff shall conduct an initial
review of the documents
2. Conduct actual inspection,
verification if necessary
3. Processing of Application
form
An order of payment will be
issued
4.
Payment
at
Treasurer’s Office
IT WILL TAKE
YOU
PLEASE
APPROACH
10 minutes
Personnel in charge
Within 2 days
Zoning Enforcement
Team
30 minutes
Zoning Enforcement
Team
30 minutes
Cashier
City Treasurer’s
Office
City
20 minutes
5. Submit photocopy of
Official Receipt (for the
zoning staff to record and
prepare
Locational
Clearance
6.
Claim
Clearance
Personnel in charge
2 minutes
Personnel in charge
Locational
The Pasay City Citizens Charter
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182
ISSUANCE OF CERTIFICATE OF CONFORMANCE
(PRIOR TO OCCUPANCY)
ABOUT THE SERVICE
The Certificate of Conformance (prior to occupancy) is issued by the City PLanning
and Development Office/Zoning Administrator prior to the issuance of Certificate of
Occupancy by the Building Official to make sure that the construction of the
building with particular description is allowed within a certain area/locality. It is a
requirement for the issuance of building permit.
SCHEDULE OF AVAILABILITY OF SERVICE
Monday-Friday
8:00 am – 5:00 pm without noon break
WHO MAY AVAIL OF THE SERVICE
Developers/Property owners
REQUIREMENTS:
1.
2.
3.
4.
Certificate of Completion ( duly accomplished)
Photocopy of the Locational Clearance
Photo of the built structure
Approved plan (if necessary)
DURATION: 45 minutes to 2 days provided that all the requirements are complete
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
FOLLOW THESE STEPS
YOU
1. Submit all the necessary
requirements.
The staff shall conduct an initial
review of
the documents
submitted.
2. Conduct actual inspection,
verification if necessary.
3. Processing of documents
submitted
An order of payment will be
issued
4. Payment at City Treasurer’s
Office
The Pasay City Citizens Charter
PLEASE
APPROACH
10 minutes
Personnel in charge
Within 2 days
Zoning Enforcement
Team
30 minutes
30 minutes
Zoning Enforcement
Team
Cashier
City Treasurer’s Office
www.pasay.gov.ph
183
5. Submit photocopy of
Official Receipt (for the
zoning staff to record and
prepare
Certificate
of
Conformance
(prior
to
occupancy)
6.
Claim
Certificate
of
Conformance
(prior
to
occupancy)
2 minutes
Personnel in charge
Personnel in charge
ISSUANCE OF CERTIFICATE OF CONFORMANCE
ABOUT THE SERVICE
The Certificate of Conformance (CC) is issued by the City Planning & Development
Office/City Zoning Administrator to business establishments prior to the granting of
Business/License Permit certifying that the proposed kind of business conforms to
the provisions of the City Zoning Ordinance.
SCHEDULE OF AVAILABILITY OF SERVICE
Monday-Friday
8:00 am – 5:00 pm without noon break
WHO MAY AVAIL OF THE SERVICE
Business establishment owners
REQUIREMENTS:
1.
2.
3.
4.
Barangay Clearance
Lease Agreement
Transfer Certificate of Title (TCT)
Consent of immediate neighbors (if necessary)
DURATION: 25 minutes to 2 days provided that all the requirements are complete
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE
APPROACH
10 minutes
Personnel in charge
1. Submit application form for
business permit with all the
necessary requirements.
The staff shall conduct an initial
review of documents
The Pasay City Citizens Charter
www.pasay.gov.ph
184
2. Conduct ocular inspection,
verification if necessary
3. Processing of documents
submitted
An order of payment will be
issued
4. Payment at City Treasurer’s
Office
5. Submit photocopy of
Official receipt (for the zoning
staff to record and prepare
Certificate of Conformance
6.
Claim
Certificate
of
Conformance
(prior
to
occupancy)
Within 2 days
30 minutes
30 minutes
30 minutes
Zoning Enforcement
Team
Zoning Enforcement
Team
Cashier
City Treasurer’s Office
Personnel in charge
Personnel in charge
ISSUANCE OF CERTIFICATE OF ZONING CLASSIFICATION
ABOUT THE SERVICE
The Certificate of Zoning Classification is a document issued by the City Planning
and Development Office/City Zoning Administrator to owners of lands/properties,
citing the Zoning Classification of a particular Land based on the City Zoning
Ordinance.
WHO MAY AVAIL OF THE SERVICE
Developers/Property owners
REQUIREMENTS:
1.
2.
3.
Letter request
Vicinity/Location map
Transfer Certificate of Title (TCT) (Certified True Copy)
DURATION: Within the day provided that all the requirements are complete
The Pasay City Citizens Charter
www.pasay.gov.ph
185
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
1. Submit letter request
and all the necessary
documents.
5 minutes
Receiving section
25 minutes
Zoning Enforcement
Team
The Staff shall conduct an
initial review of the
documents
2.
Processing
of
documents submitted
An order of payment shall
be issued
4. Payment at
Treasurer’s Office
City
5. Submit photocopy of
Official receipt (for the
zoning staff to record
and
prepare
the
Certificate of Zoning
Classification
30 minutes
City Treasurer’s Office
30 minutes
Personnel in charge
2 minutes
6. Claim Certificate of
Zoning Classification
The Pasay City Citizens Charter
Personnel in charge
www.pasay.gov.ph
186
OFFICE OF THE CITY SECRETARIAT,
ARCHIVES AND RECORDS
For more Information, please contact:
Atty. ROBERTO B. YAM
CITY SECRETARY
Rm. 427 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. 833-28-75 / 551-19-41
SECURING A CERTIFIED TRUE COPY OF A LOCAL ORDINANCE,
RESOLUTION, MINUTES OF THE SESSION, EN BANC, COMMITTEE
AND PUBLIC HEARINGS AND OTHER LEGISLATIVE RECORDS.
ABOUT THE SERVICE
The Office of the City Secretariat, Archives and Records is the official custodian of
legislative records of the Sanguniang Panlungsod.
FEE(S):


For Certified True Copies - Php 40.00/ page of Ordinance, Resolution
and other similar records
For Certification as to the existence of Ordinance/Resolution and other
record - Php 20.00
The Pasay City Citizens Charter
www.pasay.gov.ph
187
HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Proceed to the Office of the
Secretariat,
Sanguniang
Panlungsod to apply for the
request. Applicant must cite either
the number of the subject matter
of the Ordinance/Resolution
If the minutes of any legislative
action is requested the date of the
minutes of the session and/or the
subject of the committee or public
hearings and En Banc must be cited
during the requests.
5 minutes
Secretariat Staff
2. Conduct of Re-search
30 minutes
Secretariat Staff
3. Payment of Secretariat’s Fee at
the Treasurer’s Office.
30 minutes
Cashier, Treasurer’s
Office
4. Releasing of Document
5 minutes
Secretariat Staff
FOLLOW THESE STEPS:
APPLYING FOR ACCREDITATION OF NON-GOVERNMENT AND
PEOPLE’S ORGANIZATION
FEE(S):
For New Accreditation – Php500.00
For Renewal – Php300.00
Secretary’s Fee – Php40.00
The Pasay City Citizens Charter
www.pasay.gov.ph
188
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
1. Secure Application
Form from the City
Secretariat.
Applicants will be briefed
for the required supporting
documents for
accreditation
PLEASE APPROACH
City Secretariat Staff
30 days
City Secretariat Staff
2. The City Secretariat
will check the
authenticity and
completeness of the
supporting documents
Cashier, City Treasurer’s
Office
3. Payment of Fees
City Secretariat Staff
4. Issuance of Certificate
of Accreditation
FILING OF ADMINISTRATIVE CASE AGAINST ERRING BARANGAY
OFFICIALS
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE
YOU
1.
Submit
the
verified
complaint to the office,
together with the registry
receipt as proof that said
complaint had been mailed to
the respondent.
If complainant cannot show
proof, advice him/her to mail a
copy of the complaint to the
respondent.
30 days
The Pasay City Citizens Charter
PLEASE
APPROACH
City Secretariat Staff
www.pasay.gov.ph
189
2. Present to the Receiving
Section of the City Secretariat
the Official Receipt issued by
the Postal Service as proof
that
the
concerned
respondent
has
been
furnished
3. The Receiving
Staff/personnel shall officially
receive the administrative
complaint and provide and
affix to the verified complaint
affidavit its administrative
case docket number;
4. Include the said complaint
in the Regular Agenda of
Sangguniang Panlungsod.
Thereafter issue summons to
the respondent to answer the
complaint after which notices
of hearing shall be issued to
concerned parties.
City Secretariat Staff
City Secretariat Staff
City Secretariat Staff
FILING OF BARANGAY ORDINANCE FOR REVIEW AND APPROVAL
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
1. Submit Barangay
Ordinance to the Office
of the City Secretariat
2.Received the subject
Barangay Ordinance and
thereafter submit to the
Sangguniang
Panlungsod by way of
inclusion to the regular
agenda of the session
for their review and
approval
The Pasay City Citizens Charter
PLEASE APPROACH
City Secretariat Staff
30 days
City Secretariat Staff
www.pasay.gov.ph
190
PASAY CITY VICE-MAYOR’S OFFICE
For more Information, please contact:
Hon. MARLON A. PESEBRE
CITY VICE-MAYOR
Rm. 420 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-4266 / 831-0163
COMMUNITY BASED SUPPORT SERVICES
ABOUT THE SERVICE
The services are proposed and passed in the Budget Ordinance of the Office of
the City Vice Mayor to deliver and Monitor the basic services in the areas within
Pasay City jurisdiction, to support an effective delivery of public services needed to
meet the basic needs of man and to contribute to the national objective of
developing a citizenry for greater productivity, discipline and unity.
The Pasay City Citizens Charter
www.pasay.gov.ph
191
SERVICES OFFERED
1. Education & Culture Development Assistance
2. Calamity and Disaster Assistance
3. Poverty Alleviation Assistance
4. Community, Health Safety, Sanitation & Assistance Program
5. Sports, Arts and Culture Development Assistance
6. Community Livelihood & Business Propagation Program
7. Barangay Peace and Order Development Program
8. Mga Mahal sa Buhay Rehabilitation Program
9. Medical and Burial Assistance
GENERAL REQUIREMENTS
1. Service Nos. 1 to 7: Request Letter and Barangay Certificate
2. Service No. 8: Barangay Certificate, Referral Form, Waiver
3. Service No. 9: Barangay Certificate, Madical Abstract or Death Certificate
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
IT WILL TAKE
YOU
PLEASE
APPROACH
1. Submit requirements to the
Office of the Vice Mayor to apply
for the services needed
The Office of the Vice Mayor
assesses and evaluates the services
needed
2. Secure Assistance desired on
the date scheduled
The Pasay City Citizens Charter
1-10 days
Community Affairs
Officers/Clerks
Community Affairs
Officers/Clerks
www.pasay.gov.ph
192
GENERAL SERVICES OFFICE
For more Information, please contact:
CYNTHIA PEÑAFLOR POTIAN, CPA, MBA
City General Services Officer
Rm. 112 Pasay City Hall Bldg
F.B. Harrison St., Pasay City,
Philippines
Tel. Nos. (632) 831-53-09
Fax No. (632) 891-87-96
CITY BUDGET OFFICE
For more Information, please contact:
MA. CONCHITA B. CAYANAN
City Budget Officer II
Rm. 216 Pasay City Hall Bldg
F.B. Harrison St., Pasay City,
Philippines
Tel. Nos. (632) 833-3728
The Pasay City Citizens Charter
www.pasay.gov.ph
193
CITY ACCOUNTING OFFICE
For more Information, please contact:
ALEGRIA T. CASUGAY
Officer-In-Charge, City Accounting Office
Rm. 307-309 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 833-2180
OFFICE OF THE CITY ADMINISTRATOR
For more Information, please contact:
Atty. DENNIS BERNARD N. ACORDA
City Administrator
Rm. 207 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 833-21-61 / 833-37-34 / 831-37-44
The Pasay City Citizens Charter
www.pasay.gov.ph
194
For more Information, please contact:
MANUEL E. LEYCANO JR.
City Treasurer
Rm. 102/103 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 551-19-40 / 551-19-39 / 833-28-54
Fax No. (632) 551-19-38
GENERAL SUPPORT SERVICES
ABOUT THE SERVICE
The Program is designed to provide information on how to avail of assistance on
budgeting, supplies and inventory management, procurement, and disbursement
procedures
SERVICES OFFERED






Planning (for Annual Procurement Plan Preparation)
Budgeting
Procurement
Availment of Government Issued Supplies & Equipment
Inventory Management
Disbursement Procedures
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
8:00 a.m. – 12:00 noon; 1:00 p.m. – 5:00 p.m.
The Pasay City Citizens Charter
www.pasay.gov.ph
195
REQUIREMENTS:
1.
2.
3.
4.
5.
6.
7.
8.
Annual Procurement Plan
Purchase Request
Obligation Request
Bidding Documents
Purchase Order
RIS/ARE/Inspection Report
Disbursement Voucher
Check/Advice
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
1. Preparation of Annual
Procurement Plan (APP)
All LGU offices prepare their APP
and submit to the General Services
Office (GSO) for consolidation
2. Annual Procurement Program
(APP)
GSO to consolidate all APPs into the
Annual Procurement Program of the
City for approval of the City Mayor
3. Purchase Request (PR)
GSO to prepare the Purchase
Request for the Quarter based on
the approved APP.
Concerned departments to prepare
PR for Trust Fund, Medicines,
Medical Supplies and Equipment for
the quarter based on the approved
APP.
4. City Mayor and City Treasurer
Approval of the PR
5. Obligation Request (ObR)
Preparation covering the
requisition/PR
6. ObR approval/signature of the
City Budget Officer
7. Appropriate Procurement
Method
By Bids and Awards Committee
(BAC)
The Pasay City Citizens Charter
IT WILL
TAKE YOU
Within the
prescribed
period
Within the
prescribed
period
PLEASE
APPROACH
GSO-Supply Division
GSO-Supply Division
Supplies 1–2
days
Medicines 1-2
days
Equipment 1-3
days
(include specs
confirmation)
GSO
Concerned
Departments
4-8 hours
Within the day
Requesting Office
30 minutes
Requesting Office
30 minutes
City Budget Officer
15 to 60 days
BAC/BAC Secretariat
www.pasay.gov.ph
196
8a. Notice of Award (canvass)
Preparation and Approval
8b. Notice of Award (bidding)
Preparation and Approval
- Post Evaluation
- Post Qualification
- Resolution for Award
- Notice of Award
9. Purchase Order (PO)
Preparation and Approval GSO to
prepare Purchase Order for
approval of the City Mayor
10. Delivery
The winning bidder will complete the
delivery. For supplies maximum of
30 days; for equipment minimum of
30 days.
11. Request for Inspection
Concerned department will prepare
request for inspection for
assignment of authorized
inspector/s.
12. Inspection of Deliveries and
Preparation of Inspection
Report/AIR/ARE
13. Releasing of Inspection
Report
14. Disbursement Voucher DV)
Concerned department to prepare
Disbursement Voucher.
15. Accounting Office –DV’s
review, approval & release
Accounting Office review & certify as
to the availability of budgetary
allotment and completeness of
supporting documents. Releasing of
Payrolls to the City Admin. Office;
releasing of DV to the City
Treasurer’s Office
16. Treasurer’s Office –DV’s
review, approval & release
Receive/review vouchers for
payment; review/initial vouchers;
signature & approval of vouchers.
Then forward to City Admin. And to
Mayor’s Office
The Pasay City Citizens Charter
4 days
BAC Secretariat
Within the day
GSO
30 days or as
approved
Within the day
Within the day
Procurement DivisionGSO
As soon as
received
Requesting
department/office
Within the day
GSO Inspector/s
Within the day
GSO
Concerned department
City Accountant
30 minutes
City Accountant’s Staff
Sr. Bookkeeper
Data Controller II
City Treasurer
24 minutes
City Treasurer’s Office
Staff
www.pasay.gov.ph
197
17. City Administrator’s OfficeDV’s review, approval & release
Verification, validation and checking
of supporting documents by the
Internal Audit Group of the City
Admin.’s Office. The City
Administrator approved/signed
disbursement vouchers for utilities,
personal services, remittances &
PCGH.
Recording & Releasing of approved
vouchers
18. City Mayor’s Office – DV’s
review, approval & release
Vouchers for the Mayor’s approval
The Office of the City Mayor.
Mayor’s Office review, signature and
approval.
19. Check preparation & signature
by the City Treasurer & City
Administrator
Receive/review vouchers for
payment; review/initial vouchers for
check preparation
For signature of the check. Check
together with the DV will be
forwarded to the City Admin’s office
for countersignature.
20. Releasing of check with DV to
the Accounting Office
21. Accountant’s Advice
Preparation & Certification
21. Accountant’s Advice
Preparation & Certification
22. Releasing of Accountant’s
Advice and check to the
Treasurer’s Office
23. City Treasurer’s Office
Releasing of check with the copy of
Accountant’s Advice to payee
The Pasay City Citizens Charter
City Administrator
30 minutes
City Administrator’s
Office Staff
City Mayor
30 minutes
City Mayor’s Staff
City Treasurer
30 minutes
City Administrator
5 minutes
City Treasurer’s & City
Administrator’s Staff
15 minutes
City Treasurer’s Office
15 minutes
City Accountant’s Staff
15 minutes
City Accountant’s Staff
3 minutes
City Treasurer’s Staff
www.pasay.gov.ph
198
INFORMATION & COMMUNICATIONS TECHNOLOGY OFFICE (ICTO)
For more Information, please contact:
EDWIN V. DAVID, CSEE
Head, ICTO
Rm. 113 Pasay City Hall Bldg
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 834-8809 / 834-8814
ABOUT THE SERVICE
The Pasay City Website (http://www.pasay.gov.ph) is a web portal where
pasayenos can acquire updated information 24 hours a day, seven days a week
(24/7), about the city’s activities on revenue collection, planning and administration,
public services management, legislation and regulation, including latest news and
updates about the city. A message board in the website offers opportunities for
people all over the world to post their messages concerning their observations,
suggestions and recommendations about the City and its management and
administration.
SERVICES OFFERED


Provide updated information about activities of the City Government of
Pasay
Post feedback/reply concerning messages posted in the website
The Pasay City Citizens Charter
www.pasay.gov.ph
199
GENERAL REQUIREMENTS


Internet access/connection
Online Registration
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE
YOU
1. Visit the Pasay City
Website
(http://www.pasay.gov.ph)
Usually less than 3
seconds depending
on
the
internet
connection speed
2. In the Online Information
Services, key in your user
name, email address and the
message you want to
complains,
compliments,
suggestions,
query,
and
comments as they help us to
improve our services.
Provide infrastructure
in which public can
communicate
with
one
another
by
exchanging
e-mail
messages a reply or
feedback can be read
will try to respond to
each message within
24 hours.
PLEASE APPROACH
Webmaster/Person
concern
TECHNICAL SUPPORT ASSISTANCE
ABOUT THE SERVICE
The Information & Communications Technology Office serves as the service
bureau in the maintenance of the I.T. Software and Equipment, such as virus
removal, application software maintenance, data management & clean-up,
hardware troubleshooting, preventive maintenance, printing of posters, maps, etc.
SERVICES OFFERED:



Technical (Hardware/Software) - Installation of both hardware and duly
licensed software such as:
o Windows, MS Office, Anti-Virus, Pasay GEM Systems and other
software applications
Provide user’s access
o network, system and internet access
Design and lay-out of posters, maps, invitations and etc as per request
by different offices
The Pasay City Citizens Charter
www.pasay.gov.ph
200
CLIENTELE:

All Departments of the Pasay City Government
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS:
1. Secure Request Form for the
following:
IT WILL TAKE
YOU
1 minute
PLEASE
APPROACH
ICTO Staff
Front Desk
- Technical Problem or Concern
(Hardware/Software)
Other Services:
- Adding/Changing of Password
- User’s Access
- Website Uploading
- System’s Request (Pasay GEM
System Problem)
Request is subject for approval
by the ICTO Chief
2. Troubleshooting Problem
- Checking of the problem of the IT
equipment (like CPU, printer)
30 minutes
Technical Support
Section
2 to 4 hours
Technical Support
Section
Format / Reinstallation of
Computer:
-Back-up files
-Reinstallation of Windows
-Installation of MS Office
-Installation/Update Anti-Virus
-Installation of Progress and
Pasay GEM Systems (if needed)
-Joining in the Network / Adding
user
The Pasay City Citizens Charter
www.pasay.gov.ph
201
3. Releasing:
- ICTO Staff will inform your office
for the status of your request and
ready for release
2 minutes
ICTO Staff
Front Desk
-Fill-up and sign the Release Form
4. Other Services:
-User Access
-Adding / Changing of Password
for Network, System and Internet
5 to 15 minutes
Administrative
Support Section
-Website Uploading
Less than 5 minutes
cut-off time 4:00 P.M.
Web Support
Section
-Progress System problems
30 minutes to 1 hour
(depends on the type
of error)
System Support
Section
The Pasay City Citizens Charter
www.pasay.gov.ph
202
OFFICE OF THE CITY LEGAL OFFICE
For more Information, please contact:
Atty. SEVERO MADRONA JR.
City Legal Officer
Rm. 208 Pasay City Hall Bldg.
F.B. Harrison St., Pasay City, Philippines
Tel. Nos. (632) 831-29-48 / 833-37-29
INVESTIGATION OF ADMINISTRATIVE COMPLAINTS AGAINST CITY
EMPLOYEES AND RECOMMENDATION OF APPROPRIATE ACTION
ABOUT THE SERVICE
The City Legal Office is tasked to investigate any administrative complaint filed
against an employee of the Pasay City Government and recommends the
appropriate action to be taken thereon
DURATION: 30 – 60 days
FEES :
See Section 2 and Section 16 below
The Pasay City Citizens Charter
www.pasay.gov.ph
203
HOW TO AVAIL FOR THE SERVICE
IT WILL TAKE
YOU
FOLLOW THESE STEPS:
PLEASE APPROACH
1. Submit letter complaint to
the City Legal Office with the
required
supporting
documents, if any
The receiving clerk will receive
the letter and checks supporting
documents, if any and forwards
the same to the City Legal
Officer and the Investigating
Officer
2. The Investigating Officer
studies the complaint and
issues
the
necessary
memorandum to the concerned
employee to explain his side
within a specific number of
hours/days, with the provision
that failure on the part of the
employee to submit within the
prescribed period will constitute
a waiver on his part of his right
to due process
10 minutes
Clerk/ Office Staff
72 hours
Investigating Officer
3. Employee concerned will
submit his explanation within
the prescribed period to the
City Legal Office
The Investigating Officer studies
the explanation submitted to the
Office and forwards said
explanation to the complainant
for his comment, also within a
specific period of time, stating
the same provision as Step 2
72 hours (Party/es
can ask for
additional time if
justified
The Pasay City Citizens Charter
Clerk/ Office Staff
Investigating Officer
www.pasay.gov.ph
204
4. Complainant submits his
comment to the City Legal
Office within the prescribed
period
The Investigating Officer studies
the submitted document and
determines whether there is
already a solid ground for the
issuance of a recommendation
for proper action; otherwise, he
issues another memorandum to
the respondent to comment and
Step 4 is repeated thereafter
5. Upon establishment that
there is probable cause for the
filing of an administrative case
against the erring employee, the
Investigating Officer submits his
findings/recommendation to the
City Legal Officer
6. The City Legal Officer
submits a copy of the findings to
the City Mayor and makes the
necessary recommendation for
the proper course of action to be
take
72 hours (can ask
for additional time if
necessary)
5 working days
Clerk/ Office Staff
Investigating Officer
Investigating Officer
5 working days
City Legal Officer
RENDER LEGAL ASSISTANCE, LEGAL CONSULTATION AND LEGAL
DOCUMENTATION TO THE PUBLIC
ABOUT THE SERVICE
The City Legal Office renders legal assistance to the persons referred by the Office
of the Mayor provides the necessary documentation thereafter.
FEES:
See Section 2 and Section 16 below
The Pasay City Citizens Charter
www.pasay.gov.ph
205
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE
STEPS:
IT WILL TAKE YOU
PLEASE APPROACH
10 minutes
Office Personnel
35 minutes to 1 hour
depending on the
concern
Office Attorney
1. Inform the City Legal
Office Personnel of the
kind of assistance one
wishes to avail
Office Personnel will
endorse client to an
available lawyer of the
office
2. Relay to the available
lawyer the
concern/problem
Lawyer will recommend the
proper course of action to
take and provide client with
copies of supporting
laws/rulings to justify
recommendation, if
applicable
Section 2. Coverage – This Rules shall apply to all disciplinary and non
disciplinary administrative cases brought before the Civil Service Commission.
Agencies and instrumentalities of the National Government, local government
units, and non-government units, and government-owned or controlled
corporations with the original charters except as may be provided by law.
Section 116. Schedule of Fees. – The following is the Schedule of filing fees
subject to revision when the need arises.
a.) Complaint
b.) Clearance for No Pending Administrative Case
c.) Certified True Copies of Legal Resolutions/
Authenticated Copies of Documents/Records
P10.00/page
P500.00
P100.00
However, administrative complaint filed by department head against
employees committing acts of Grave Misconduct, discourtesy in the course of
official duties, inefficiency and incompetence in the performance of official duties
and indigent complainant shall be exempt from payment of the aforesaid fees.
The Pasay City Citizens Charter
www.pasay.gov.ph
206
CUSTOMER FEEDBACK
At Pasay City Local Government, we aim to provide services of high
standard to everybody in the community, but from time to time things do
go wrong. When this happens we want to hear from you so that we can
sort it out. We also welcome your compliments, suggestions and
comments as they help us to improve our services.
If you are unhappy with:



the quality of service you have received.
the delay in providing you with a service.
the actions of any employee of the LGU.
or if you would like to:



make a suggestion regarding a service.
compliment a service or employee of the LGU.
tell us anything else to do with Pasay City.
Types of feedback form: You
may
give
comments
and
suggestions through any of the
following modes:
A.
Online Feedback –
Just visit our Official
Website
www.pasay.gov.ph , on
the left side click the
icon Online Feedback.
Online Feedback Icon
The Pasay City Citizens Charter
www.pasay.gov.ph
207
B. Taxpayer Feedback Form - You are encouraged to provide feedback.
This is the only way interaction between city government service providers
and the taxpayers.
TAXPAYER FEEDBACK FORM:
Thank you for visiting Pasay City Hall and availing of our services.
We aim to provide services of high standard to everybody in the community,
but from time to time things do go wrong. When this happens we want to
hear from you so that we can sort it out. We also welcome your
compliments, suggestions and comments as they help us to improve our
services. Please choose answer the questions relevant to your visit:
Taxpayer/Visitor’s Name: _________________________________
Address: ______________________________________________
Department/Offices visited: _______________________________
Service Availed: ________________________________________
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Is the office easy to locate?
Is the office clean and orderly?
Did you feel comfortable?
Was there a long waiting line of customers?
Was there an appropriate signage of direction?
Is the employee-in-charge available?
Is the employee-in-charge knowledgeable?
Is the employee-in-charge accommodating?
Were your needs attended to promptly?
Was the service friendly, responsive and helpful?
Yes
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
No
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Ọ
Have you any general comments on the service you received or any
suggestions for improving the quality of service?
____________________________________________________________
____________________________________________________________
____________________________________________________________
___________________________________________________________.
Your feedback is very important to us! All responses will be reviewed in our
ongoing efforts to improve the quality of our services.
The Pasay City Citizens Charter
www.pasay.gov.ph
208