FACILITIES MANAGEMENT
INDIA
Accelerating success.
Facilities Management India
ABOUT COLLIERS
Colliers International, an International
since 1995. With a combined strength of
over 13,500 + professionals worldwide,
we have successfully delivered the
concept of ‘Single Point Accountability’
for all our Clients.
Facilities Management (FM) has been the
last service added to the Colliers real
estate business and since 2005 has
grown from a single city operation to have
presence across all major cities of India.
Today Colliers India’s professionals
provide the highest quality management
Satisfying both owners and tenants is the
primary goal of Colliers India’s Facilities
Management services. A carefully planned
methodology and group of systems focused
on success serve as the foundation for
building results. With Colliers India as a
partner in facilities management, clients
know that its property is being managed
by the most competent, experienced
professionals in India.
Colliers International
482 OFFICES IN 62 COUNTRIES
USA
Canada
Latin America
EMEA
140
42
20
195
85
Over US$ 2 billion Revenue
11.2 billion sq ft Property Under
Management
13,500 + Professionals
Colliers FM in India
be it commercial, residential or malls.
Whether the Clients have a large,
geographically dispersed portfolio or a
single corporate campus, Colliers India
can provide the customized services that
allow clients to achieve their goals and
focus on core business activities.
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Cities
69
Clients
115
Properties managed
Million square feet managed 16.16
Direct employees
265
ate the
Technology
IT
Interface
Standardized Service across Pan India
Property
Management
Service Improvement
Facilities
Management
Cost Reduction & Optimization
FM
Consultancy
SLA Driven Service Delivery
Consultancy
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Colliers International
Facilities Management (FM)
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SUPPORT SERVICES
CRITICAL SERVICES
Colliers FM offers a proven and cost effective solution to your
on-site facilities operations and maintenance requirements.
Through combination of our expertise, our empanelled service
partner’s resources, and industry proven procedures, we
develop and implement a customized Critical Services
Program to meet the unique requirements of your property.
Our proven ability to reduce operating expenses and improve
the operational reliability of the technical systems for our
clients has been the cornerstone of our long-term
relationships. Colliers provide a detailed management
reporting system highlighting the operating parameters, and
the performance measurements as applicable to the criticality
of Client’s operation.
Critical Services covers:
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Transformer
DG Set
UPS
HVAC / PAC
As an extension to critical and essential service requirement
of any facilities, Colliers offers a highly focused degree of
expertise and support to various administrative roles of the
organization. A meticulously planned support services
program providing the users with a personalized attention,
supplements the business operations of our Clients further
enhancing the overall experience.
Support services covers:
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Front Office
Mail Room
Guest House
General Administration
Concierge
• Lifts / Escalators
• WTP / STP
• Carpentry
ESSENTIAL SERVICES
Essential services encompass issues of employee well-being,
as well as the well-being of customers and other facility
users. A meticulously drawn out maintenance program would
be put in place to ensure your office / property is being
professionally maintained at all times providing for a safe and
an aesthetically pleasing environment for both its occupiers
and visitors. Colliers provides a pragmatic solution to Clients
essential services requirement ensuring a productive work
environment, allowing you to focus on your core business.
Essential Services covers:
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Security
Housekeeping & Cleaning
Carpet Maintenance
Pantry
• Pantry
• Landscape
• Façade
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PROPERTY MANAGEMENT (PM)
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Each property is unique when compared with any other investments. Proactive strategic planning and effective management of your
property can be critical to enhancing your immediate and long term returns. For instance, with a little help in property management,
developers are now able to adopt best practices and compete with global players. Occupiers on the other hand are better able to refocus
corporate resources on core business while running on-ground operations
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Colliers International property management caters to 3 specific groups:
COMMERCIAL
MALL
It is every commercial property owners desire to optimize
their maintenance costs on an ongoing basis without
compromising on the asset value while also ensuring the
occupants enjoy and make the most of the amenities provided
to them.
Consumers today are spoilt for choice. Having burgeoning
options for the ‘ideal’ recreation experience, retailers and
customers therefore are attracted to only malls that give a
great experience in terms of better ambience, trained staff
and quality locations. Professional mall management will
hence be a critical factor in driving the success of any mall.
A carefully planned methodology and group of systems
focused on success serve as the foundation for building
results. With Colliers India as a partner in property
management, clients know that its property is being managed
by the most competent and experienced professionals in
India.
Commercial property management services covers:
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Common Area Maintenance (CAM)
Occupancy Guideline
Utilities Management
Finance Administration
RESIDENTIAL
For all professionals, residential property is one key
investment. And in today’s competitive working environment,
striking a work and family life balance is of primary
importance. It is also every owners wish to provide a safe &
secure environment to their family, while also looking for the
availability of best amenities in their invested properties.
To ensure all residents have great living experience in their
chosen property, Colliers PM team meticulously reviews and
prepares the work flow schedule for all activities within the
premise, providing the residents with a serene environment.
Residential property management services covers:
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Common Area Maintenance (CAM)
Owners Hand Book
Club House Management
Swimming Pool Maintenance
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Colliers International
Having good insights to the challenges faced in the mall
operations, Colliers has developed a well documented and
coordinated program integrating the various service aspects
with different stake holders.
Mall management services covers:
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Common Area Maintenance (CAM)
Parking Management
Utilities Management
Finance Administration
SOFTWARE INTERFACE
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To integrate and enhance our service delivery for all of the offered services, and to enable for a central repository & corresponding
archiving of the stored information, Colliers advocates the usage of technology in its business.
Having exposure to multiple diverse business and gaining from those experiences, Colliers has developed its own platforms and also
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embraces further usage of external platforms, integrating both and offering a very customised solution to its Clients.
Few software platforms used in FM / PM Business:
KNOWLEDGE SHARING
REMS Regional Platform
Developed to share the best practices and best materials the division has created
throughout the region.
eResource
eResource gives access to Colliers people, policies, processes, documents, marketing
tools, and Company information across the Globe.
Colliers University
Online training portal which enables us to learn & teach collaboratively. This unique
learning platform is our competitive advantage and distinguishes us in the market.
DATABASE
DESCRIPTION
Ezconnect
Ezconnect tracks all the interaction with Client from business development stage to
winning the Business. All Client Invoices, Vendor Payments are tracked on this tool
Help desk
Colliers through its strategic service partner has the capability of providing helpdesk
and asset maintenance services. Simultaneously Colliers is developing further.
Colliers Gateway
Large files could be easily sent to anyone through Colliers Gateway, which simply
provides you with a simple link, which allows you to down load the large file very easily.
PERFORMANCE REVIEW
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DESCRIPTION
DESCRIPTION
Our Plan
Our Plan is a Performance Management System tool, that tracks the individuals
performance & development plan for the year, starting from setting objectives to
results achieved by year end.
Client Survey Dashboard
The Net Promoter Score (NPS) measures how Clients rate our performance and how
many actively are promoting Colliers services to other Clients or their friends.
Colliers International
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Colliers International
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Vaibhav Kumar
Director I Facilities Management
Indiabulls Finance Centre, 1701-A, 17th Floor,
Tower-3, Elphinstone Mills, Senapati Bapat Marg (W)
Mumbai - 400 013
Tel: +91 22 4050 4500
Fax: +91 22 4050 4501
Email: vaibhav.kumar@colliers.com
Rajesh Shetty
National Director I Facilities Management
Prestige Garnet, Level 2, Unit No.201/202, 36,
Ulsoor Road, Bangalore - 560 042
Tel: +91 80 4079 5500
Fax: +91 80 4112 3131
Email: rajesh.shetty@colliers.com
OFFICES
CONTACTS
Bangalore
Prestige Garnet, Level 2, Unit No.201/202, 36, Ulsoor Road,
Bangalore - 560 042
Tel: 91 80 4079 5500
Fax: +91 80 4112 3131
Kuttappa. PK
Director I Facilities Management
Email: kuttappa.pk@colliers.com
Chennai
Heavitree Complex, Unit 1C, 1st Floor, 23, Spurtank Raod, Chetpet,
Chennai - 600 031
Tel: +91 44 2836 6500
Fax: +91 44 2836 1377
C J John
Senior Manager I Facilities Management
Email: joseph.john@colliers.com
New Delhi
Statesman House, 4th Floor, Barakhamba Road, Connaught Place,
New Delhi - 110 001
Tel: +91 124 456 7500
Fax: +91 124 456 7502
Jaswant Singh
Associate Director I Facilities Management
Email: jaswant.singh@colliers.com
Gurgaon
TechnoPolis, First Floor, DLF Golf Course Main Road, Sector-54,
Gurgaon - 122 002
Tel: +91 124 456 7500
Fax: +91 124 456 7502
G S Tyagi
Associate Director I Facilities Management
Email: gs.tyagi@colliers.com
Kolkata
Soumya Mukherjee
Associate Director I Facilities Management
Email: soumya.mukherjee@colliers.com
Plot G - 1, Block EP & GP, Salt Lake Sector V, Kolkata -700 091
Tel: +91 33 2357 6501
Fax +91 33 2357 6502
Mumbai
Indiabulls Finance Centre, 1701-A, 17th Floor, Tower-3,
Elphinstone Mills, Senapati Bapat Marg (W) Mumbai - 400 013
Niranjan Kadle
Associate Director I Facilities Management
Email: niranjan.kadle@colliers.com
Tel: +91 22 4050 4500
Fax: +91 22 4050 4501
Pune
Hotel Le Meridian, 101, R.B.M. Road, Pune - 411 001
Tel: +91 20 4120 6438
Fax: +91 20 4120 6434
www.colliers.com
Accelerating success.
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