Illawarra Online Marketing and Advertising @leighjewiss What we will learn tonight The basics, strategies and how-to’s for: • organic marketing – how-to & tips, understanding your audience • paid advertising – discovering paid channels • Putting it all together Organic vs Paid Traffic Organic vs Paid Examples Organic (Free) Paid Content Marketing Blogs Promotions Campaigns Google Adwords Search Engine Marketing (SEM) - Search Engine Optimisation (SEO) Facebook - Advertising - Boosted Posts Social Media Banner Advertising Content Marketing Done Right Good Content Marketing Gets Results (most of the time) • • • • • • • • • • • • • On day 1 the campaign received almost 6 million views (that’s more than Obama’s victory speech) On day 2 old spice had 8 of the 11 most popular videos online On day 3 the campaign had reached over 20 million views After the first week old spice had over 40 million views The Old Spice twitter following increased 2700% Facebook fan interaction was up 800% from 500,000 to 800,000. OldSpice.com website traffic was up 300% The Old Spice YouTube channel became the all time most viewed channel Subscribers to the YouTube channel more than doubled, from 65,000 to 150,000 The campaign increased sales by 27% over 6 months since launching And in the last month sales were up 107% Old spice is now the #1 body wash brand for men. 1.2 billion earned media impressions, including features on national broadcast networks and international media outlets Sources: http://www.jeffbullas.com/2011/08/30/11-social-media-marketing-lessons-from-the-old-spice-campaign/ http://www.kinesisinc.com/branding/old-spice-guy-brings-107-increase-in-sales/ http://www.dandad.org/en/old-spice-response-campaign/ https://www.pg.com/en_US/downloads/innovation/factsheet_OldSpice.pdf The Magic of Going Viral Good Content Marketing Gets Results (most of the time) • • • • Viewed more that 72 million times been shared over 6 million times on social networks. over 10 million impressions on Google.com. received extensive media coverage from all over the world: the commercial has been the subject of approximately 20,000 editorial pieces online so far. • an estimated earned media value of €70 million. Sources: http://www.volvotrucks.com/trucks/NewZealand-market/en-nz/newsmedia/pressreleases/Pages/pressreleases.aspx?pubid=16914 Who Does Content Marketing Well? • • • • What Lorna Jane does better than most brands is live (and effectively communicate) its philosophy, or reason for being - 'Move Nourish Believe'; so much so it has become a key content driver for the company. Its standalone Move Nourish Believe website essentially acts as the brand's content hub - it features heaps of articles of interest and relevance to its target audience (i.e. it doesn't just bang on about Lorna Jane products but covers topics such as healthy eating, skincare, lifestyle and motivation, plus profiles of Lorna Jane 'active living advocates'); plus forums,videos, healthy recipes and details regarding Lorna Jane events. Social media platforms such as Facebook (close to 900,000 likes), Twitter (23,500 followers), YouTube(where its videos continue to rack up multiple of thousands of views), Tumblr (for daily doses of inspiration and motivation), Instagram (180,000+ followers) and Pinterest (17,000 followers). The brand also has a free iPhone app that "Track your runs, walks and cycles via your iPhone GPS while you move to live an active life". Source:http://prwarrior.typepad.com/ Creating a Community What is Content? • • • • • • • • • • Articles Books/eBooks Brochures/manuals Case Studies Information Guides Microsites/Web Pages Online Courses Podcasts/Videocasts Presentations Product Data Sheets • • • • • • • • • • • Reference Guides Resource Libraries RSS/XML Feeds Videos Visual Content Webinars/Webcasts White Papers Workbooks Status Updates Comments Events/Marketing Rule: Content should to be able to communicate and engage with your customers Some of the things to add to your content marketing strategy • • • • • • Become THE expert in your field Create a blog Create a newsletter Can you make an ebook? Can you make a video review? Can you create a community? Add value to your customers (give them a reason to connect, follow and become your brand) Where to Find the Content (Cheat’s Guide) • • • • • • Gmail Alerts All Top Online Forums Industry Magazine Articles Competitor Your Fans/Followers Search Engine Optimisation – The Basics ‘Search engines have two major functions - crawling & building an index, and providing answers by calculating relevancy & serving results’. How to improve your ranking: • Using keywords and keyword analysis. • Link building to improve link popularity. • Creating and publishing excellent content. • Using social media links on sites such as Facebook and Twitter. • Improving your site's navigation to provide an excellent user experience. Source: http://www.mybloggertricks.com/2014/01/how-google-changed-seo-in-2013.html http://moz.com/beginners-guide-to-seo/how-search-engines-operate Social Media Who is your customer? • Describe your customer persona • What you they look like? • Demographic, Gender • What do they like? • Style, Trends • What are their hobbies? • What do their lives look like? • Who is actually using your product? • Are you marketing to the decision maker/influencer? Question 1 Understanding Who is Your Audience Choose the Best Social Media Channel for You Where are your customers? Here are some of our surprising findings: • Facebook still skews young, but the 45- to 54-year-old age bracket has seen 45% growth since year-end 2012. Among U.S. Internet users, 73% with incomes above $US75,000 are on Facebook (compared to 17% who are on Twitter). Eight-six per cent of Facebook’s users are outside the U.S. • Instagram: 60-eight per cent of Instagram’s users are women. • Twitter has a surprisingly young user population for a large social network — 27% of 18 to 29-year-olds in the U.S. use Twitter, compared to only 16% of people in their thirties and forties. • LinkedIn is international and skews toward male users. NOTE: B2B • Google+ is the most male-oriented of the major social networks. It’s 70% male. • Pinterest is dominated by tablet users. And, according to Nielsen data, 84% of U.S. Pinterest users are women. • Tumblr is strong with teens and young adults interested in self-expression, but only 8% of U.S. Internet users with incomes above $US75,000 use Tumblr. Source: Business Insider Australia, 2014 Question 2 Fine Tuning the What & the Where 4.3 times more likes than the average post (of the 100 posts we analysed on the Caterpillar page) Source: http://www.salesforce.com/uk/socialsuccess/social-media-marketing/facebook-b2b-case-study.jsp Fine Tuning the What & the Where Fine Tuning the What & the Where 5 times more likes than the average post (of the 100 posts we analysed on the Stobart Group page) Source: http://www.salesforce.com/uk/socialsuccess/social-media-marketing/facebook-b2b-case-study.jsp Fine Tuning the What & the Where 16 times more likes than the average post (of the 100 posts we analysed on the Simply Business page) Source: http://www.salesforce.com/uk/socialsuccess/social-media-marketing/facebook-b2b-case-study.jsp 12 times more likes than the average post (of the 100 posts we analysed on the Screwfix page) Source: http://www.salesforce.com/uk/socialsuccess/social-media-marketing/facebook-b2b-case-study.jsp Rule of Thumb – The Schedule Invest in understanding Social Media Did you Know? Facebook recently revised their guidelines: ads will not be approved for placement in the News Feed because the ad image is more than 20% text. Instead, use ad images that are mostly graphic with minimal text. Source: http://www.amyporterfield.com/2013/03/7-tips-to-create-facebook-ads-that-convert/ What do you want to achieve? If you don’t know what you want, you can’t decide what you need to do, and you won’t know if you’ve been successful after you’ve done it. What to Do Next? • • • • • • • Why do people use your service/buy your products? What makes you difference from your competitor? What makes you different from your competitor? What is your experience/skills? What ‘perception’ do you want to portray? What will be your voice? Your tone? (Business/Personal) What will you look like? (Bright, Professional, Strong, Soft, Caring, Inspiring, Bold) • Does this match your ideal audience? Your target market? • What are you trying to achieve? • • • • Awareness Engagement Purchasing Advocacy Question 3 Types of PAID Advertising • Google Adwords • Facebook • Post Boosting • Advertising • Banner Ads Google Adwords Google Adwords • Google Adwords Video • Keyword Planner and Campaign builder Understanding Your Advertising Purpose • How much are you willing to pay for advertising • Understand conversation rate • Review your advertising • Test, measure, review • Why are you advertising online • Are you going to be like McDonald’s? (long term) • Campaign driven (short term) • Know your advertising BUDGET! • Know your advertising PURPOSE! Facebook Post Boost Facebook Ads • https://www.facebook.com/ads/create/ • What makes a good ad • Relevant to your target audience • Clear & Compelling Call To Action • What are you trying to say • What are you hoping to achieve from your ad Source: http://blog.hubspot.com/blog/tabid/6307/bid/33319/10-Examples-of-Facebook-Ads-That-Actually-Work-And-Why.aspx Facebook Ad Manager • https://www.facebook.com/ads/manage/pages.p hp?act=10151458848713269 Banner Ads More help – Digital Business WHO? Thank You Leigh Jewiss Digital Enterprise Program Coordinator Regional Development Australia Illawarra Ph: +61 2 4227 4500 Eml: leigh@rdaillawarra.com.au @leighjewiss @rdaillawarra au.linkedin.com/in/leighjewiss/ Partners Program Coordinator Training Partners Support Partners