#IFA2015
Convention
Photos
p. 68
MULTI-UNIT
FRANCHISING
Food and Beverage
Franchise Directory
p. 40
Engagement
Counts!
14 Most Valuable Lesson
Learned in Managing
Multiple Locations
17 Engagement — What
Do Franchisees
Want?
20 The Art of Managing the
Franchisee/Franchisor
Relationship for
Success
24 Small-Business
Franchise Owners Share
Optimism About Markets
in 2015
©2015 Firehouse Subs
#1
Existing Business
Owners Looking
for Newand
Ventures
“Pleasant
Friendly
Service”
Franchisees
Seeking Portfolio
Expansion
Technomic Inc. 2014 Consumers’ Choice Awards for Chain Restaurants
Category: Fast Casual
#1 Fast Casual Chain
Restaurant Business Magazine
#1 Favorite QSR Chains: Sandwich Category
Market Force
#1 Friendly Service
Market Force
To own a franchise, visit FirehouseSubs.com/Franchising or call 877.887.8330.
A S T R AT E G I C I N I T I AT I V E O F T H E I N T E R N AT I O N A L F R A N C H I S E A S S O C I AT I O N
S I N C E 19 9 1
WHY CHOOSE ONE WHEN
YOU CAN REACH THEM ALL
Existing Business
Owners
Looking
Aspiring
for New
Ventures
Entrepreneurs
Franchisees
Seeking Portfolio
Expansion
Existing Business
Owners Looking
Aspiring
for NewEntrepreneurs
Ventures
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36 Years Strong in the
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Own Your Own Restaurant
INVEST IN YOURSELF
Establishing your personal goals
helps you identify and establish your
priorities while investing in yourself
can be rewarding.
Investing in yourself makes sense.
If you are a capable business
person, you will probably do better
financially by investing in your own
business rather than investing your
money with others. And you know
the reasons why . . .
You will take care of your customers
and your employees, so that you can
more effectively compete in your local
markets.
You will watch your own business
carefully, set realistic expectations
and remember life is a balance.
Your motivation will allow you to
become an expert by gaining new
skills as you watch your business
grow.
SUBWAY® is a registered trademark of Doctor’s Associates Inc.
©2015 Doctor’s Associates Inc.
FAST FACTS
It was 1965, and Dr. Peter Buck and
17 year old Fred Deluca decided to
open their first sub shop. They set
their goal for opening 32 in 10 years.
Today, the SUBWAY® chain is the
number one franchise with more
locations in the world than any
other quick serve restaurant.
The company has set the goal of
100,000 restaurants by 2030.
The initial franchise fee is $15,000. The
total investment can range from $116,600
to $263,150 (U.S.A.)$102,850 to $234,700
(Canada) (See Franchise Disclosure
Document for further details). Store owners
should have half of the total investment in
cash and finance the other half.
Previous restaurant experience is not
required; however, management and
operations experience in general
is preferred.
Opportunities now available
locally and worldwide
with new and existing stores
Visit the SUBWAY® online
seminar to find out more
www.subway.com
If you would like to find out more about
how the SUBWAY® chain can help you
with your investment in yourself,
contact:
Ralph Piselli
Franchise Sales Manager, N America
Email: Piselli_R@subway.com
or call 203.877.4281 x 1312
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The ADP logo and ADP are registered trademarks of ADP, LLC. All other trademarks and service marks are the property of their respective owners. Copyright ©2014 ADP, LLC.
VOLUME 47, NUMBER 4
CONTENTS
Publisher
Stephen J. Caldeira, CFE
Associate Publisher
Scott Lehr, CFE
FEATURES
Executive Editor
Alisa Harrison
Senior Vice President, Media Relations and
Public Affairs
Matthew Haller
Marketing Manager
Courtney Moore
Graphic Design Coordinator
Rahath Alam
Publishing Manager
Laura Fenwick
Senior Director of Advertising & Media Solutions
Gregory M. Cook, CFE
Membership & Advertising Manager
Sara Williamson
Senior Coordinator, Membership & Advertising
Elizabeth Bailey
Regional Advertising Managers
Kelley Class
Carly Wooley
Subscription Manager
Rose DuPont
Communications Manager
Jenna Weisbord
Franchising World (ISSN 1041-7311) “Volume 47, Number 4,” is published
monthly by the International Franchise Association, 1900 K St., N.W., Suite
700, Washington, D.C. 20006. Subscription rates are $50.00 per year for 12
issues. Periodicals postage paid at Washington, D.C., and additional mailing
offices. Single copy price: $5.00. IFA members receive Franchising World as a
membership benefit.
POSTMASTER: Send address changes to Franchising World at 1900 K St.,
N.W., Suite 700, Washington, D.C. 20006. When requesting address changes,
please enclose mailing label. Please allow 4–6 weeks for the change of address
to be fully processed.
For advertising information, call: IFA Advertising Department (202) 628-8000.
The full text of Franchising World is available in the electronic versions of
the H.W. Wilson Company’s Business Periodicals Index. For information call
(800) 367-6770; outside the U.S. Call (718) 588-8400. Fax: (718) 590-1617.
Copies of Franchising World issues and articles also are available for
purchase on 16mm microfilm, 35mm microfilm and 105mm microfiche from
University Microfilms Inc., 300 North Zeeb Road, Ann Arbor, MI 48106-1346;
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Franchising World welcomes views and comments from its readers.
Correspondence should be addressed to Editor, c/o Franchising World at 1900
K St., N.W., Suite 700, Washington, D.C. 20006. Franchising World reserves
the right to edit letters for publication and also reserves the right to refuse
advertising. With the publication of Franchising World, IFA is not offering
legal, financial or any other professional advice or endorsements. Readers are
encouraged to seek advice from professionals in specialized fields before acting
on any information published herein. The views and opinions expressed in
Franchising World are those of the author(s) and do not necessarily reflect the
views and opinions of IFA members or staff.
For reprint information contact: PARS International Corp., Phone: (212) 2219595, Fax: (212) 221-1468, E-mail: reprints@parsintl.com, www.magreprints.
com.
Copyright © 2015 International Franchise Association. Printed in U.S.A.
DEPARTMENTS
6 PRESIDENT & CEO’S COLUMN
92 WELCOME NEW MEMBERS!
2
FRANCHISING WORLD APRIL 2015
14 Most Valuable Lesson Learned in Managing
Multiple Locations
By Tom Baber
17 Engagement — What Do Franchisees Want?
By Mitch Cohen
20 The Art of Managing the Franchisee/Franchisor
Relationship for Success
By Saunda Kitchen, CFE
24 Small-Business Franchise Owners Share Optimism
About Markets in 2015
By Pat Abernathy, Glen Johnson and Christopher Mann
Will Your Brand Be Next?
APRIL 2015
P. 40 Food & Beverage Franchise Directory
#IFA2015
P. 68 IFA Annual Convention Draws Record Crowd
IFA MEMBERS
8 People & News Briefs
GOVERNMENT RELATIONS & PUBLIC POLICY
10 FranPAC Report Card
BY ERICA FARAGE
STATE REPORTS – ADVANCING FRANCHISING
MARKETING
38 Four Steps to Nail Your Grand Opening Marketing
Strategy
BY TRACEY BOWYER
TRENDS
66 Creating Smarter Networks: A Winning Strategy for
Success and Professional Growth
BY RYAN PATEL
12 Yes, No and Maybe — New England Franchise Relationship
Bills: A Mixed Bag
BY DEAN A. HEYL, CFE, AND JEFF HANSCOM
FINANCE
EDUCATION
80 Franchising Gives Back Seeks Award Nominees,
Partners
BY JOHN REYNOLDS, CFE
27 The Power of Strategic Partnerships in Catapulting Franchise
Growth
BY DALLAS KERLEY, CFE
INTERNATIONAL DEVELOPMENT
HONORING AMERICA’S VETERANS
84 A Military Veteran’s Story of Franchising: The Battle
of Business
BY CHRIS LOUDERMILK, CFE
29 Why “Wai,” McDonald’s?
BY TERRI MORRISON
BEST PRACTICES
34 How to Create a System of Execution and Accountability
BY BRIAN SPINDEL, CFE
MANAGEMENT & OPERATIONS
HONORS & AWARDS
88 IFA’s Member-Get-A-Member Campaign Announces
Winners
EVENTS
90 Multiplying a Positive Trade Show Experience
BY ALICIA LINDEN
36 IFA Staff Detour Results in Unplanned Tasting Tour
BY PAUL ROCCHIO, CFE
IFA’S MISSION
The International Franchise Association
protects, enhances and promotes franchising.
IFA’S VISION
IFA: The preeminent voice and acknowledged
leader for franchising worldwide.
EXECUTIVE COMMITTEE
Melanie Bergeron, CFE
TWO MEN AND A TRUCK
Chairwoman
Aziz Hashim
NRD Capital
Vice Chairman
Shelly Sun CFE
BrightStar Franchising, LLC
Treasurer
Liam Brown
Marriott International
Secretary
Stephen Joyce
Choice Hotels International
Immediate Past Chairman
James Anhut
InterContinental Hotels Group
Jania Bailey, CFE
FranNet Franchising, LLC
David Barr
PMTD Restaurants
Cheryl Bachelder
Popeyes Louisiana Kitchen
Charlie Chase
FirstService Brands
Mitch Cohen
Baskin Robbins/Dunkin’
Donuts Bayshore, NY
Carlton Curtis
The Coca-Cola Company
Ryan Cunningham
Javelin Solutions
Supplier Forum Chairman
Ex-officio
Stephen J. Caldeira, CFE
International Franchise
Association
Pres. & CEO
Saunda Kitchen, CFE
Mr. Rooter of Sonoma
County, CA
Gordon Logan
Sport Clips, Inc.
Robert McDevitt, CFE
Golden Corral Buffet
& Grill
Barry Miller
Sylvan Learning Center
of Girard, OH
Tabbassum Mumtaz
Apex Restaurant
Management, Inc.
Matthew Patinkin
Auntie Anne’s Pretzels Double P Corporation
Guillermo Perales
Sun Holdings, LLC
Richard Emmett
Dunkin’ Brands, Inc.
Karen Powell, CFE
Decor & You
FranchisEsource Brands
International
Kathleen Gilmartin
Interim HealthCare Inc.
Andrew Puzder
CKE Restaurants, Inc.
Peter Holt, CFE
Planet Smoothie/Tasti D-Lite
Michael Seid, CFE
CFWshops
Mariana Huberman
UPS Store of Washington, DC
Franchisee Forum First Vice
Chairwoman
Larry Weinberg, CFE
Cassels Brock &
Blackwell LLP
Supplier Forum First Vice
Chairman
Darrell Johnson, CFE
FRANdata
FRANCHISING WORLD APRIL 2015
Catherine Monson, CFE
FASTSIGNS International
Franchisor Forum Chairwoman
BOARD OF DIRECTORS
Doug Allison
PepsiCo
Jerry Crawford, CFE
Jani-King International, Inc.
4
Jeffrey Tews
BrightStar Healthcare of
Madison, WI
S and J Home Care LLC
Franchisee Forum Chairman
The Best Tools, Used Cooperatively
and Informed By Data.
FRANCHISING EVOLVED.
Visit us online at franchisingevolved.com or call 888-554-0483 to learn more.
IFA PRESIDENT AND CEO’S COLUMN
6
Franchisee Engagement
Critical to the Industry’s
Future
EVERY SUCCESSFUL AND
FORWARD -THINKING
organization has a strategic plan
that identifies the areas that will
be the top priorities in which
financial and human resources
will be invested. IFA is no
exception.
In September 2014, the IFA
board of directors approved
a new strategic plan for the
association that maintains the
long-standing IFA mission:
protect, enhance and promote
franchising. And to reflect our ongoing efforts to vastly
increase franchisee engagement at all levels of the IFA,
the board for the first time included a goal specifically,
“to increase franchisee membership and engagement
to protect the franchise model and foster enhanced
franchise relations and positive advocacy outcomes.”
Other goals set the objectives for our advocacy initiatives,
our media relations and public relations initiatives, and
our educational and professional development programs.
But, as Sir Winston Churchill once said, “however
beautiful the strategy, you should occasionally look at the
results.”
I couldn’t agree more and I’m proud of what the
IFA board, staff and committees have been able to
achieve to increase franchisee engagement. The real
momentum began with the adoption of the IFA Franchise
Relations Best Practices Task Force’s recommendations
in September 2013, including a Statement of Guiding
Principles to provide better information to current and
prospective franchisees.
Since then, we have worked hard to recruit new
FRANCHISING WORLD APRIL 2015
franchisees to our board and our leadership. Currently
nearly one-third of our board members are franchisees,
including our vice chairman, multi-unit, multi-brand
franchisee Aziz Hashim, who will assume the chairmanship
in February 2016.
We created a new vice president-level position
focused solely on franchisee engagement. Mark McSteen
joined the IFA last June as vice president of franchisee
engagement and industry relations. He is a member of
our senior management team and reports directly to me.
Mark makes sure that franchisees are represented in every
critical management decision and initiative at the IFA.
We have also increased our focus on conference
programming. The IFA Annual Convention offered
several franchisee-focused sessions, including an all-new
Franchisee Leadership Summit and two workshops
developed by the Franchisee Forum. We were thrilled
to have doubled the number of franchisees at the
2015 annual convention over the prior year and we
are developing special franchisee-related program
surrounding our annual Washington, D.C. Fly-In this
upcoming September.
We have significantly increased franchisee-focused
educational information, including a new, first-of-its
kind franchisee-focused newsletter, The Franchisee
Rundown, as well as franchisee-focused content in each
edition of our monthly magazine Franchising World. Our
newly revamped website Franchise.org features better
information for prospective franchisees, as well as for
current franchisees.
But nowhere has our focus on franchisee engagement
reaped as much benefit for the entire industry as our
advocacy initiatives. Last summer, the IFA board
allocated substantial resources to launch the Franchise
Action Network, (FAN), a new and improved grassroots
advocacy program that is dedicated to educating,
mobilizing and activating our franchisee members to
political action at all levels of government.
In 2014, there were six state legislatures that
attempted to pass laws that would have changed the
franchise model so extensively that franchising would
not be feasible in those states. We executed intensive,
integrated, grassroots, media, public affairs and lobbying
campaigns, led by our franchisee members, to stop each
of them, including in California where the bill made it all
the way to Gov. Jerry Brown’s desk.
A massive grassroots campaign led by IFA and
franchisees urging Gov. Brown to veto the bill was
successful when he vetoed this highly-publicized unionbacked legislation.
In Seattle, the City Council’s new minimum wage law
discriminated against franchisees by requiring them to
implement the new $15 an hour minimum wage, four
years earlier than small, non-franchise businesses with
less than 500 employees. Because this law sets a very
dangerous precedent, IFA and five Seattle franchisees
filed a lawsuit in the U.S. District Court’s 9th Circuit in
Washington State for a preliminary injunction against the
new law, which is scheduled to take effect this month.
At the federal level, the National Labor Relations
Board, (NLRB), launched a major offensive against the
franchise industry with the cornerstone of its efforts being
its attempt to define franchisees and franchisors as joint
employers. We launched a major offensive, the Coalition
to Save Local Businesses, featuring franchisees to push
back on the NLRB and the administration. This new
initiative uses FAN, legal, legislative and public relations
tactics to press upon the NLRB to see the error of their
ways.
We have accomplished a lot to increase our franchisee
engagement, but as our new Hall of Fame inductee
and first franchisee chairman of the IFA (2002) Steve
Siegel said, “we must do more.” He has challenged us
to increase the number of franchisees involved in our
advocacy efforts today so that we can ensure a bright and
prosperous industry in the future. And that is what we
intend to do.
IT’S NEVER BEEN A BETTER TIME
TO OWN A HUNGRY HOWIE’S PIZZA FRANCHISE
20 CONSECUTIVE QUARTERS OF SALES GROWTH*
HOT CONCEPT TO OWN
Entrepreneur
NATIONWIDE OPPORTUNITIES
FOCUS MARKETS
Denver, CO • Salt Lake City, UT
Houston, TX • Atlanta, GA
FRANCHISE 500 - 4 YEARS RUNNING
Entrepreneur
TOP 50 MULTI-UNIT FRANCHISE
Franchise Business Review
TOP 200 FRANCHISE CHAINS
Franchise Times
Exclusive territories are available. Call (248) 414-3300 or log on to franchising.hungryhowies.com.
Take a self-guided tour of our digital brochure and complete a simple form to request more info.
*Results measure company-wide same store sales figures for each fiscal quarter over the previous year’s fiscal quarter. The measuring period is
March 22, 2010 through March 31, 2015. Excludes store sales from the State of Florida. Not all individual stores experienced the same results. New
franchisees may have results that differ. This advertisement is not an offer of a franchise. Franchises are offered and sold only through a Franchise
Disclosure Document. STATE OF CALIFORNIA: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE
STATE OF CALIFORNIA. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION, OR ENDORSEMENT BY THE COMMISSIONER OF
CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE, AND NOT MISLEADING. STATE OF NEW
YORK: THIS ADVERTISEMENT IS NOT AN OFFERING. AN OFFERING CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT FILED WITH THE DEPARTMENT
OF LAW OF THE STATE OF NEW YORK. SUCH FILING DOES NOT CONSTITUTE APPROVAL BY THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. MINNESOTA
STATE REGISTRATION NUMBER F–2873.
Hungry Howie’s Pizza & Subs Inc., 30300 Stephenson Highway, Suite 200, Madison Heights, MI 48071, 248-414-3300.
FRANCHISING WORLD APRIL 2015
7
PEOPLE & NEWS BRIEFS
IN MEMORIAM
INDUSTRY MOURNS JAMES S. BUGG SR., DECORATING DEN INTERIORS AND IFA LEADER
James S. Bugg Sr., CFE, Decorating Den Interiors chairman and 1994 IFA chairman, passed away Feb. 18 at
the age of 88.
Following his service in the Army in World War II and college at the Univ. of Toledo, Bugg began his sales
career selling Kirby vacuum cleaners door-to-door.
His franchise experience started in 1970 when he guided the opening of 325 franchises with Century 21.
He was inducted into IFA’s Franchise Hall of Fame in 2008 that was celebrated during the 2009 IFA Annual
Convention. In cooperation with 1993 IFA Chairman C. Stephen Lynn, CFE, Bugg helped pioneer opening the
association’s membership to franchisees. Under his chairmanship in 1994, IFA’s board of directors formally
approved franchisee-inclusion — a major milestone in the association’s history. In addition to the 11 years he
served on the IFA’s board of directors, Bugg chaired and served on such committees as Awards, Marketing
and Public Relations, Minorities in Franchising, International Affairs and Long-Range Planning.
Bugg was named “Entrepreneur of the Year Award “in 1991 by Merrill Lynch, Price Waterhouse and
Inc. Magazine. He was recognized as one of the “Washingtonians of the Year in 2007” by Washingtonian
magazine.
A born organizer, Bugg either founded or co-founded the following organizations: African Safari Club of
Washington, African Wildlife Foundation, Chesapeake Heritage Foundation, Grand National Waterfowl Association, Take A Kid Outdoors and
the Yellow Ribbon Fund.
He was an avid sportsman, enjoyed hunting and fishing, as well as golfing and socializing with his friends. He was a gifted artist, writer and
conservationist. His positive attitude was infectious to all who knew him. The combination of his lean years growing up in Kentucky, his luck
surviving World War II, and the struggles of his first attempts of door-to-door selling fostered his resolve to not take life for granted, but to
approach it with a determined positive attitude.
FRANCHISE ATTORNEY JOHN R.F. BAER PASSED AWAY JAN. 29
Franchising attorney John R.F. Baer, an officer with Greensfelder, Hemker & Gale P.C, passed away Jan. 29. Baer
previously served as managing officer of the Chicago Office.
Baer had extensive experience representing domestic and international companies engaged in franchising and
distribution. He was a frequent speaker and writer on franchise topics and was active in several organizations.
From 1997 to 2012, he served on the IFA Legal/Legislative Committee. In 2011 and 2012, he was chairman of
the International Franchising Committee of the International Bar Association’s International Sales, International
Franchising and Product Law Section.
He recently served as a co-editor of the International Journal of Franchising Law, chaired the Illinois Attorney
General’s Franchise Advisory Board from 1996 to 2012, and was a member of the Industry Advisory Committee
to the North American Securities Administrators Association Franchise Project Group from 2007 to 2010; a
member of the ABA Forum on Franchising’s Governing Committee from 2003 to 2006; and editor of the CCH Sales
Representative Law Guide from 1997 to 2011.
His franchising work garnered frequent recognition in Chambers, Best Lawyers in America, Franchise Times and
the International Who’s Who of Franchise Lawyers. In Chambers Global 2014, he was described as “astute and
excellent” and clients respected his “depth of knowledge, years of experience and relationships within the regulatory community.” In 2009, Baer
was the first recipient of the prestigious Lewis G. Rudnick Award from the ABA Forum on Franchising.
Baer received his J.D. and bachelor’s degrees from the Univ. of Illinois.
PEOPLE
Jay Barrett was named vice president and
client experience officer of Fetch! Pet Care,
Inc., the provider of professional dog walking
and pet sitting services.
Susan Black-Beth, CFE, joined NRD
Holdings LLC as operating partner, NRD
Capital. NRD Holdings is led by Pres. and
CEO Aziz Hashim, who now serves as vice
chairman of the IFA board and met BlackBeth who also served on the IFA board.
Shelby Fox was promoted to
managing director of Konnect
Public Relations.
8
FRANCHISING WORLD APRIL 2015
Bill Helton has been named director of
franchise development of Steamatic Inc.,
an international leader in restoration and
cleaning services.
Lynette McKee, CFE, joined
Fish Consulting as a business
development consultant to
build partnerships within
franchising, but will continue to
serve as CEO and managing
partner of McKeeCo Services, a franchise
strategic advisory firm she founded.
Roderick Sanders was named senior
director of learning and development for
Marco’s Pizza.
Robin Seward was named chief
marketing officer for Rita’s Italian
Ice.
Kathy Thiessen was named 101 Mobility’s
vice president of franchise operations.
Lance Trenary was appointed
president and CEO of Golden
Corral.
Johnny Rockets promoted James Walker,
CFE, to president of operations and
development appointed Jim Hicks senior vice
president of domestic operations and named
Gene Savage director of franchise sales and
real estate.
GROWTH
ApplePie Capital, which recently launched
its franchise loan marketplace, has received
more than $25 million in capital demand
from franchise entrepreneurs since
November. The first offering that investors
can access is a loan for Phenix Salon Suites.
The company also recently closed its first
loan to an Einstein Bros. Bagels area
developer for $465,000.
Barry Bagels, which is expanding in the
Cleveland area, signed an agreement with
Westside Bagels to open three locations
there.
Bruegger’s Bagels celebrated its 32nd
anniversary in February. The franchise
operates 290 bakeries in North America.
Burger 21 signed 10 new franchise
agreements to develop 13 units.
BURGERFI reported record 2014 earnings
and new units, including 31 new locations, a
97 percent new unit growth over 2013, with
a total of 63 locations nationwide.
CruiseOne experienced a 30 percent sales
growth increase and opened its 900th
location in 2014.
Fresh To Order brought its “fast-fine”
dining concept to North Carolina, opening
in Charlotte’s Carolina Place Mall. Eight
restaurants are scheduled to open in the
state during the next five years.
Hooters of America LLC has signed
a development agreement to open 30
locations throughout Southeast Asia during
the next six years.
Massage Envy Spa celebrated two
expansion milestones simultaneously when
it opened its 1,000th location, the first in
its 49th state, West Virginia. In 2014, sales
reached $1 billion, new openings topped 100
clinics.
Pinot’s Palette, a fast-growing paint and sip
franchise, awarded its 100th agreement to
Kathleen Walters and Michael Siman to
open a studio in Princeton, New Jersey.
Profile by Sanford, the weight
management program, now has 19
locations and more than 10,000 members
in six states.
Rainbow Station, a leader in early
childhood education, school-aged
recreation and wellness, signed its first
franchise partner in China. Yuanbiao Song
of Shenzhen Yuanhengjia Education Co.
Ltd. inked a six-unit deal that follows two
company-owned openings in the market
and is part of a growth strategy to open
schools in China over the next five years.
Rita’s Italian Ice announced area
development agreements for California and
Nevada. San Francisco Ice Empire Inc.
will develop at least 60 additional franchise
locations throughout 28 northern California
counties and five northern Nevada counties.
When combined with its sister company,
East Bay Ice Empire, the two are expected
to open 125 locations, a dozen of which are
anticipated to open in 2015. The deal is
expected to net up to 450 jobs.
Tropical Smoothie Café’s 2014 same-store
sales grew 11.4-percent; locations now open
reached 400 and agreements to develop 101
new stores were signed.
WIN Home Inspection celebrated 22
years in business during the brand’s annual
conference and honored Geoff Wilson of
Folsom, Calif. with the Founder’s Award in
recognition of his extended humanitarian
work in the community. WIN franchisees
bought $7,000 in raffle tickets and the
company boosted the total to $10,000 to
support Mercy Ministries, an organization
that helps young women in distress.
MERGERS, ACQUISITIONS &
ALLIANCES
Benetrends Financial, small-business and
franchise funding company, announced
that World of Beer Franchising Inc., has
secured $25 million in funding through its
financing program. Under the agreement,
Benetrends will provide qualified candidates
access to capital to help expand the brand’s
presence in new and existing markets.
IFA selected Constant Contact as its preferred
email marketing vendor after the company
completed an RFP process in January.
Companies that responded were evaluated
on 12 specific areas such as comprehensive
marketing services, competitive rates, ability
to provide national/international key accounts
program and fully-scaled technology for
security and redundancy. A longtime member
and partner of the IFA, Constant Contact will
be expanding the scope of the partnership as
the preferred email vendor, offering email and
other online marketing solutions to the IFA and
its members — franchisees, franchisors and
suppliers — along with education focused on
how to drive successful marketing campaigns.
Wienerschnitzel hot dog chain has formed a
partnership with Toyota in cross-promotional
efforts around both brands’ participation at
Monster Energy West Coast Supercross and
Motocross events throughout 2015. The
relationship with Toyota began when the
franchise became the official hot dog of Joe
Gibbs Racing Motocross of which Toyota is a
title sponsor along with AutoTrader.com and
Yamaha.
CORRECTION
COMMUNITY OUTREACH
The March issue of Franchising
World didn’t use the photo of
author Greg Courchane of Valpak
on page 72. We apologize for the
error and for any inconvenience.
Here is the correct photo of Mr.
Courchane.
Tariq Farid Foundation Donation to Provide 10,000 Polio Vaccines
The Tariq Farid Foundation is supporting the United Nations Foundation’s Shot@Life campaign, which works to
educate, connect and empower Americans to help protect children in developing countries from vaccine-preventable
diseases, as well as provide lifesaving vaccines to children in need.
The foundation’s contribution will provide 10,000 polio vaccines to children in developing countries.
Founded in 2014, the foundation supports organizations that relieve suffering by providing food and health care to
those in need, as well as supporting skills to develop opportunities that allow people to achieve their full potential.
FRANCHISING WORLD APRIL 2015
9
REPORT
CARD
Erica Farage is senior director of political affairs &
grassroots advocacy for the International Franchise
Association. Find her at fransocial.franchise.org.
IFA’s political action committee, FranPAC, supports
pro-franchise, pro-business candidates for U.S.
Congress.
FranPAC’s current financial support of federal
candidates as of mid-February is reflected in the
following “report card.”
2015-2016 Cycle Expenditures: $75,000
Republicans: $55,000
Democrats: $20,000
U.S. Senate:
Heller, Dean (R-NV) .................................................... $5,000
Murkowski, Lisa (R-AK) ............................................... $5,000
PAC to PAC:
Blue Dog PAC ............................................................. $5,000
Democratic Congressional Campaign Committee ....... $15,000
National Republican Congressional Committee .......... $15,000
National Republican Senatorial Committee ................ $15,000
New Democrat Coalition............................................. $5,000
Republican National Committee................................. $15,000
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Investment: USD $1,000,000 – USD $5,000,000
The investment figure is not an upfront franchising fee; it is our
recommendation of capital to support the business through its start-up.
To enquire and apply, please visit:
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Or contact us at: international@boostjuicebars.com
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S TAT E A DV O C A C Y – A DVA N C I N G F R A N C H I S I N G
Yes, No and
Maybe —
New England
Franchise
Relationship
Bills: A Mixed
Bag
Maine, New Hampshire and
Massachusetts represent different
political environments, but there should
be no governmental intervention in
private contracts.
BY DEAN A. HEYL, CFE, AND JEFF HANSCOM
W
hile many of the New England state capitals were
buried in snow, the legislators were still in full swing
as sessions got underway. As bill introduction
deadlines loom, the picture is becoming somewhat clearer in
certain states, while remaining murky in others, with regard to
where the industry will be fighting franchise relationship bills
in 2015.
The 2014 legislative session saw dangerous franchise
relationship bills in many states, including a number in
New England, specifically Maine, New Hampshire and
Massachusetts. At this point, it appears, at least in these three
states, the answers to whether we will be facing similar bills are
“yes, no and maybe,” respectively.
Republican leadership in the Maine Senate, President
Michael Thibodeau, Majority Leader Garrett Mason and
Assistant Majority Leader Andre Cushing all expressed their
ongoing support of the industry and confidence the fight was
over. Democratic leadership, Minority Leader Justin Alfond and
Assistant Minority Leader Dawn Hill shared those sentiments.
House leadership on both sides of the aisle were in line with
their Senate colleagues in expressing support for the industry
and confirming the unlikelihood of another LD 1458, at least
in the 2015 session. While the coast appears clear for 2015
in Maine, IFA will continue to actively monitor happenings in
Augusta and is prepared for any eventuality.
NEW HAMPSHIRE HOUSE BILL 1215
Moving slightly south to the Granite State, New Hampshire
falls into the “maybe” category. Like Maine, IFA continues to
maintain close relationships in Concord, having recently met
with legislative leadership and Gov. Maggie Hassan (D) in
meetings which included not only IFA staff, but New Hampshire
based franchisees, all expressing their concerns with regard to
franchise relationship legislation.
Similar to their counterparts in Maine, New Hampshire
legislators expressed their support and understanding of the
franchise industry, recognizing its importance to the state’s
economy. In 2014, the industry was successful in defeating
House Bill 1215, which was virtually a carbon copy of LD
1458 from Maine. This year, the bill introduction deadline has
already come and gone for the House without a franchise
relationship bill and while the Senate does not have a specific
bill introduction deadline, hence the maybe categorization, all
intelligence points to a relatively quiet session in Concord this
year, at least as far as franchising is concerned.
MASSACHUSETTS SENATE BILL 12
This leaves us with the bad news in Massachusetts. Yes,
once again, perennial franchise relationship legislation, already
rejected several times by the legislature, has resurfaced this
session as Senate Bill 12. This legislation would undermine the
basic tenets of franchising by allowing, among other things,
franchise businesses to set their own hours of operation and
choose which products or services they would offer. These
provisions, combined with other sections of the bill, would
undoubtedly increase litigation due to the resulting ambiguity.
When fighting misguided bills such as this, IFA stresses the
point that contracts should mean something. Senate Bill 12
would put mutually agreed upon terms into question. IFA has
met with legislators and staff, warning them of the dangers of
this bill and will continue its opposition until it is defeated.
Maine, New Hampshire and Massachusetts represent three
different political environments. What is consistent, however,
is IFA’s position that there should be no governmental
intervention in private contracts. n
MAINE LEGISLATIVE DOCUMENT 1458
First, as of this writing, for the good news in Maine. No, it
does not appear likely a franchise relationship bill will be coming
back in 2015. Legislative Document 1458 led to a tumultuous
fight over the last legislative session and appears to be finally
over. While we do not expect LD 1458 to be re-introduced this
session, the International Franchise Association is continuing to
maintain a close relationship with legislators in Augusta, having
met with the Maine House and Senate leadership offices from
both parties to discuss the industry.
12
FRANCHISING WORLD APRIL 2015
HEYL
HANSCOM
Dean A. Heyl, CFE, is vice
president of state government
relations, public policy and tax
counsel and Jeff Hanscom is
director, state government
relations and public policy of the
International Franchise
Association. Find them at
fransocial.franchise.org.
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FEATURES
MOST VALUABLE Lesson
Learned in Managing
Multiple Locations
Proper management allows for both lifestyle and business choices.
BY TOM BABER
MY MANAGER IS NEVER going to be me, but there are many
reasons to help him succeed.
As a franchisee, it is easy to feel frustrated when an
employee does not react to a situation the way you would hope.
Franchisees want customers to have the best possible service
and this is especially true in a customer-facing businesses.
However, it is important to realize that this franchisee
frustration is much more than a desire for good service. It might
be a lack, on the franchisee’s part, of taking the time to see
the situation from the employee’s perspective and failure to
transfer your knowledge and experience in the most effective
way. This may not be an immediate realization, but as the value
of sharing expertise is learned, there are many benefits other
than better customer service.
More on that later, but first, let’s address the struggle of
getting there. This article will focus on managers. Transferring
knowledge is not some grand skill, but more importantly, it is
having the patience to try and not make every decision, but
rather to let trusted employees make them instead. Of course,
this involves helping where needed, discussing when help is
needed, but slowly giving employees more responsibility to
make these decisions themselves.
Identifying the employees capable of the next step is an
art in itself, and a discussion for another time. Suffice it to say,
many franchisees have an understanding of their businesses
and a feel for those employees with the potential and desire
for improvement. Luckily, there is also a lot of information
available to help get there.
MISTAKES HAPPEN
The dollars invested in a business, as well as the performance
of the business, are often imperative for the support of a
business owner’s family. When many entrepreneurs begin their
journey, there is not a lot of room for error. There are many issues
faced at that stage and wanting to control everything because
of those pressures is understandable, but not productive.
When a franchisee focuses instead on transferring his
14
FRANCHISING WORLD APRIL 2015
knowledge, whether in meetings or with specific issues, he then
must let the managers make the decisions. It is easy to imagine
that not all of those decisions match what the franchisee would
have done. Sometimes it is similar, but sometimes it is not
even close. Often, companies will have great employees, even
managers, who would not have been given the job or would
have been let go along the way if the franchisee made the
decision. Do all of them work out? No, but a couple of good
ones do and the franchisee would have been wrong to let them
go. It is often said it is hard to turn a C employee in to an A
employee. Maybe the franchisee’s C was the manager’s B- or
B. Perhaps the manager saw something the franchisee did not.
Either way, the manager has to live with the consequences,
good or bad. It is his store.
It is equally important to note that both managers and
franchisees should strive to learn from their mistakes, but
spend very little energy thinking about what could have been
if a different decision was made. That thought process can
only be unproductive. One makes the best decision based on
the available information at the time. There is no reason to
spend energy on the “what ifs.” When decisions do not go
the way a franchisee hoped, it can be painful, maybe even for
the franchisee’s ego. But sometimes, with the benefit of time
passing, the franchisee may realize the employee’s solution
was better. Not always, of course, but frequently enough that
with the right candidates, trust can grow. With trust, comes
peace of mind. With trust, comes a level of autonomy for the
business that could not exist with the franchisee alone. With
trustworthy management, the franchisee can be better and
continue to improve. The overall business is better because
the franchisee can focus his view at a higher level.
This might be Business 101 for some, but it seems safe to
assume that many franchisees come to franchising with similar
views, pressures and management styles. This author was one
of those and that much of what is discussed here describes
my journey over the past 15 years or so. Being in tight control
works, and a franchisee can be “successful,” but with limited
(Continued on page 16)
A fresh way of making DOUGH
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(Continued from page 14)
potential in terms of growth of units. While in some businesses,
much of the discussion will revolve around costs, customer
service, employees and the like, franchisees should be able
to talk about taxes, profitability, leases, government rules and
laws, and so on, as needed and at relevant times. This approach
can lead to more profitable units when compared to peers with
similar volumes. Everyone is capable of finding his own path,
and utilizing this advice as a guide could be useful.
MORE BENEFITS
What about at the time of sale of a business?
Proper
management will most likely lead to a higher sales price for
a business. Buyers will often pay more for a professionally
managed business. Similarly, they will pay less, by deducting
the owner’s salary (or a suitable management salary and the
training to get there) from the profit, before calculating the
appropriate multiple to purchase a business. Maybe the
franchisee’s family would like to get involved? Both competent
management so the business can run, and the ability developed
over time to transfer knowledge, will make this transition much
easier while a family member learns. This is one less thing to
worry about when navigating the path to family integration into
the business. Insurance, growth potential, improved unit-level
economics, customer satisfaction, lifestyle, semi-retirement,
retirement and more are improved, or even created, with proper
knowledge transfer and management training. n
It is also important to share the many serendipities of
transferring knowledge and competence to management.
Again, this may be Business 101 for some, but it can be
eye-opening for many, like it has been for me over time. Think
about purchasing insurance, life or disability, to support oneself
or a family — autonomy of the business means it has a much
better chance of surviving without the franchisee. This allows
for fewer concerns about supporting a family, or any assets,
if for some reason the franchisee is unable to do so. When
proper managers are created, what is really created are choices.
Franchisees may enjoy an improved lifestyle, may semi-retire,
may grow more units and so on. Proper management allows for
both lifestyle and business choices.
B:7.625”
Tom Baber is the owner of IHOP and Money
Mailer franchises located, respectively, in Union
and North Plainfield and Somerset and Mercer
Counties, New Jersey. Find him at fransocial.
franchise.org.
T:7.375”
S:7.125”
T:4.625”
S:4.375”
16
FRANCHISING WORLD APRIL 2015
FEATURES
Engagement — What Do
Franchisees Want?
Any successful franchise system depends upon both franchisors and franchisees
working in tandem to create an environment that helps everyone achieve their goals.
BY MITCH COHEN
WHEN A FR ANCHISEE INVESTS in a franchisor’s operation, it
B:4.875”
is done with optimism and the highest of hopes for a successful
business.
Good franchisors are choosey. They know what they want
from prospective franchisees: a passion for the business,
operational excellence, the ability to independently develop
and manage a successful team and a strong desire to build
sales.
Franchisees have their own requirements too. They
want to build a strong business, to create wealth, or at least
solid income, perhaps to build a business they can leave to
their children, and to create a positive relationship with the
franchisor.
LEADERSHIP
One of the most important things a franchisor can offer
its franchisees is a strong, experienced leadership team that
can make the important decisions and prepare for challenges
before they arise. As franchisees, we expect our franchisor to
have a vision for the future, a strategy for the brand and to
proactively share that strategic plan with us.
Don’t confuse “leadership” with C-level executives who
issue orders in the style of Gen. George Patton. Franchisees
still want to be an integral part of the decision-making process.
We are the ones on the front lines every day, and we can
provide valuable knowledge at the unit level.
Smart leaders know they don’t have all of the answers. So
they’ll listen to franchisees, ask advice, encourage input and
value opinions.
STRONG COMMUNICATIONS
No franchising operation, or relationship, can succeed
without timely, accurate, two-way communication. Effective
communication keeps everyone on the same page, provides a
clear vision and helps avoid misunderstandings.
At Dunkin’ Brands, franchisees have several different
communication tools designed to help us stay informed and
send messages back to our franchisor. We have district advisory
councils that meet on the local level and subcommittees that
focus on specialized areas of our business such as IT and
marketing.
We also have regional and national advisory councils
that address different issues. This graduated system allows
concerns and questions to be gathered at the grassroots level
and moved up the chain, as necessary. Dunkin’ Brand leaders
(Continued on page 18)
FRANCHISING WORLD APRIL 2015
17
(Continued from page 17)
participate in all advisory councils.
In addition, franchisees receive weekly email communications
and monthly hardcopy publications. Of greatest importance,
Dunkin’ field teams are accessible, knowledgeable and
responsive when a franchisee has questions.
Franchisors should remember that franchisees like plain talk.
Forget the corporate-speak with jargon like bifurcation, leverage,
re-engineer, bandwidth and touch points. Franchisees just want
to know how to increase their gross profit and do more business.
TRANSPARENCY
Another important aspect of communications is transparency,
which promotes respect and trust.
For many years, Dunkin’ Brands was a private company, and
leadership could freely share information with franchisees. Today
the company is publicly held and must follow the rules of Wall
Street, which control how much competitive information can
be shared, with whom and when. But within the U.S. Securities
and Exchange Commission guidelines, the Dunkin’ Brands
leadership team shares as much competitive information as
possible, and franchisees don’t have to learn about our business
from the media.
TRAINING
Training is a must for every franchisee’s business. It is an
ongoing process, and a strong training platform should be an
important part of the overall franchise package. A franchisor
must provide the training that each franchisee needs to promote
uniform products and services and offer training that franchisees
can use to help prepare their own employees for success.
Both Dunkin’ Donuts and Baskin-Robbins have special
“universities” where we can send employees for intensive brand
training, and we have access to a web-based training program
that we use locally to get our team members up to speed quickly
on how to build products and other brand standards that help us
deliver a consistent guest experience.
Training has a cost, but it’s not expensive. In fact, it’s far more
costly to lose and replace employees because they didn’t have
the training and understanding necessary to do their jobs. If we
as franchisees don’t do a good job of training our employees, we
can’t expect to hold them accountable for their responsibilities
on the job.
BRAND IDENTITY
Respect and trust are essential in any relationship, but this
goes beyond simply being an honest person.
In franchising, respect and trust start with the communications
climate, which must allow all parties to freely speak their minds.
Open and frequent two-way communication encourages mutual
respect and transparency.
An easy way for a franchisor to lose trust is to fail to follow
up, call back or honor a promise. The same goes for the
franchisee. Business associates who prove themselves reliable
and dependable will maintain positive relationships. Once lost,
those relationships are difficult to rebuild.
I am proud to be associated with a well-respected brand, and
I take my association with that brand very seriously. I recommend
it, defend it, support it and identify with it. This is what all
franchisees want to feel when they invest in a brand.
As a result, I expect my franchisor to be proactive in the
marketplace, coming up with ideas for building the brand and
listening to suggestions from me and other franchisees about
new ways to promote it.
And should there be a crisis that puts the brand in jeopardy,
I expect the franchisor to respond swiftly and positively, and
similarly I expect other franchisees to operate their businesses
properly and respond quickly to any crisis so as not harm the
brand and other fellow franchisees’ businesses.
COLLABORATION
TWO-WAY STREET
Collaboration is good for the business and the brand,
whether you are working to increase sales, market a new product
or enhance your community image.
An ideal example of collaboration is The Dunkin’ Donuts &
Baskin-Robbins Community Foundation. It is governed jointly
by franchisees and our franchisor, allowing us to provide the
support to the communities in which we operate.
The foundation brings the franchisor and franchisees together
with mutual goals. It serves the basic needs of our communities
by focusing on food for the hungry, community safety and
children’s health. It’s how we work together to provide great
community service, reinforce the local stores’ commitment to the
community and grow our individual businesses.
To get what we want from our franchisor, franchisees must
accept certain responsibilities. When the emails or newsletters
arrive, they must be read. Franchisees should actively participate
in advisory councils and organizations available to them.
Franchisees are responsible for using the tools they’re provided
and, if changes need to be made, franchisees must speak out.
While the businesses of franchisor and the franchisee are
independent of each another, and franchisees are typically
quite entrepreneurial, both parties must work together for the
good of all, promoting the brand and building the franchisees’
businesses. And both parties, franchisee and franchisor, must
fully recognize the impact that one another’s actions can have
on the other’s business. In the end, any successful franchise
system depends upon both franchisors and franchisees working
in tandem to create an environment that helps everyone achieve
their goals. n
MUTUAL RESPECT AND TRUST
INNOVATION AND MARKETING
Innovation in the foodservice business can be anything from
a new product to updated decor that makes a store bright and
attractive. Marketing the brand helps establish the company’s
leadership in the marketplace and retain loyal consumers.
Franchisees want a franchisor who introduces innovative
strategies and marketing solutions that help connect us with our
customers. Of course, as franchisees, we want to provide input
on potential projects and marketing campaigns. Just ask us.
Franchisees will be candid and forthcoming.
18
FRANCHISING WORLD APRIL 2015
Mitch Cohen is a Dunkin’ Brands franchisee and a
member of the International Franchise Association’s
board of directors, Franchisee Forum and Franchise
Relations Committee. Find him at fransocial.
franchise.org.
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FEATURES
The Art of Managing the
Franchisee/Franchisor
Relationship for Success
The magic isn’t in the system; the magic is in following it.
BY SAUNDA KITCHEN, CFE
DO YOU HAVE THAT “it couple” in your social circle? You
know, the one that has it all, does it all and looks it all? The
husband and the wife both have wildly successful careers and
still manage to ooze love for each other as they raise their
beautiful “mini me’s” to duplicate this efficacious cycle. Do you
ever wonder what they may have that you don’t? I will tell you,
they aren’t unicorns. They have mastered the art that every
successful relationship has: trust. Read on as I share with you
the five fundamentals of trust that I have learned during my
20 years of being in a very successful franchisee/franchisor
relationship.
FUNDAMENTAL NO 1: ALIGN YOUR VALUES
All great relationships start with matching values. In my
brand, Mr. Rooter Plumbing and with my parent company,
The Dwyer Group, we have a Code of Values that exemplify
where fundamentals start. It encompasses the concept of
Living R.I.C.H., the acronym that stands for Respect, Integrity,
Customer Focus and Having Fun In The Process. Each of these
core concepts have specific mission directives that help us
have common ground when external forces attempt to shake
that foundation. Once a week we recite these COVs during our
all-team meeting. Occasionally I see a new team member that
passes when it’s his turn to read a particular COV out loud.
It’s been proven time and again that new team members who
behave this way have a challenge being in alignment with our
core, and they usually are not a team member for long.
For franchisors, how does your home office staff treat a
franchisee who has fallen behind on his royalties or is pushing
the boundaries of compliance? Does the franchisee have a set
of guiding principles that allows him to be fair when struggle
arises? When you begin with matched core values, its sets the
culture of conduct within your organization. The game of work
is much more fun when everyone knows the rules.
FUNDAMENTAL NO. 2: GAIN TRUST
This is a challenge for both franchisors and franchisees.
Transparency plays a huge role in the trust factor. When brands
undergo system-wide change such as applying new software
or implementing a complete new brand image, the franchisee
needs to be able to trust the franchisor has done due diligence
in making the right decisions to move the business forward.
Include your franchisee advisory councils when making minute
changes and the monumental ones as well. When franchisees
are part of the process that directs change, they buy in. When
the proactive franchisees are bought in, it lessens the need for
the franchisor to continue to push acceptance of the change.
The franchisees will do the powerful internal networking for
you. This creates a sense of trust in the franchisees and, in turn,
helps build loyalty for the brand.
FUNDAMENTAL NO. 3: EARN RESPECT
Sometimes the distinction between earning respect and
demanding it is a crooked fine line. Any long-term respect
however, must be earned by winning experiences with each
other. While I have had a mutually successful franchisee/
franchisor relationship for more than 20 years, that doesn’t
mean it has been conflict free. There have been numerous
occasions when I disagreed with the way a regional or national
meeting was executed or how a new policy or practice was
rolled out. But as we all know, it’s not how successful we are
in the good days, it’s how effective we are at resolving conflict
during the bad. In every instance, I went straight back to the
foundation of our relationship, the Code of Values. I would
begin my communications, whether in the form of letters or
phone calls with the COV “We live our code of values by asking
clarifying questions if we disagree or do not understand.” I
used these building blocks to share my opinion in a way that
was respectful and contributive to the betterment of the brand.
FUNDAMENTAL NO. 4: HONEST COMMUNICATION
I manage this art daily with my 13-year-old daughter. She
is a feisty, fully engaged girl who believes saying anything
that is true, is honest communication, even if it’s hurtful. She
pushes the balance of what information is necessary and what
information isn’t because it’s just plain mean. Here’s a case
(Continued on page 22)
20
FRANCHISING WORLD APRIL 2015
JOIN THE
FASTEST GROWING
PIZZA CHAIN
IN THE
WORLD!
Some select areas still available!
Also
• Non-traditional concepts available
• Our footprint fits your space
Visit LittleCaesars.com or call 800-553-5776
*“Fastest growing pizza chain in the world” based on the net number of stores added 2008-2012. ©2014 LCE, Inc. 43505
(Continued from page 20)
and point. I love to cook. Over the years, I think I have actually
become a pretty good cook. My daughter has no problem
telling me that a meal I spent an hour or more preparing,
doesn’t taste good at all. Granted, I have tainted her palate to
be one of a 30-year-old food critic; nevertheless she has little
concept that feedback might be hurtful to me.
The same applies to your system. What honest information
is critical to be said, but what information isn’t helpful? This is
true for the franchisee and franchisor. Feedback is necessary.
Be sure you are listening to frontline feedback especially. The
best and worst ideas come from the franchisees in the field, its
best to hear them all and move forward with a winning idea.
Honest communication not only promotes trust, it builds the
brand.
FUNDAMENTAL NO. 5: CLEARLY DEFINED
EXPECTATIONS
Reading through the franchise disclosure document is a task
not fit for the faint of heart. Imagine then how much harder it
is to follow it. Due diligence is often something franchisees fail
to do enough of before they sign a 10- or 20-year agreement.
Part of due diligence is asking what the expectations are
from your franchisor, but equally important is what are your
expectations? You must have honest dialogue about your
personal responsibility to your new business.
Who is responsible for making the phone ring? Who is in
charge of increasing call counts? Who brings customers into
the door? These answers must become crystal clear so that
your performance expectations are aligned with those of your
franchisor. This way, when struggling times happen, as is the
normal course of business, you will remember who to point
the finger toward. In most instances that is you. Blame has no
place in building and maintaining trust. Personal responsibility
and mutual accountability on behalf of both the franchisee and
franchisor are golden when defining expectations.
Franchisors find that often in the discovery day or at the
beginning of the sales process they will hear such comments
as, “I could probably do this myself” or better yet, when silent
partners to the operator don’t stay silent and say such things as,
“We’ll follow the pieces of the system we want.” If candidates
are skeptical before they buy the brand, they are going to
be skeptical, challenging franchisees during your entire
relationship. Be sure your system has defined expectations of
the franchisee role before putting that dot on the map.
These Five Fundamentals of Trust will help guide your
franchising relationship to not only be mutually prosperous,
but the envy of all your colleagues alike. Remember, the art
of managing the franchisee/franchisor relationship is much like
the art of managing the franchise system itself; the magic isn’t
in the system, the magic is in following it. n
Saunda Kitchen, CFE, who is the owner of Mr.
Rooter Plumbing of Sonoma County, Calif., serves
on the International Franchise Association board
of directors and served as chairwoman of the
association’s Franchisee Forum in 2012 and
2013. Find her at fransocial.franchise.org.
at lee’s, we’re famous for using the finest ingredients.
starting with our franchisees.
For the first time in 23 years,
Lee’s Famous Recipe® Chicken is offering select
multi-unit restaurant operators the opportunity to
become a part of one of the most historic chicken
franchises in the nation.
• Almost 50 years of proven success and stability
• 140 stores nationwide
• Low cost of entry and better return on investment
• 5 years of continued same store sales increases
• Limited Development areas are now available in
these states: AL, FL, GA, KY, LA, MI, MS, NC, OH,
SC & TN
This advertisement is not an offering. The offer of a Lee’s Famous Recipe® franchise may take place only
through the delivery of a current Franchise Disclosure Document or prospectus. No franchises are sold until
a prospectus has been registered and declared effective, and an offering document has been delivered to the
purchaser prior to the sale in compliance with applicable laws.
22
FRANCHISING WORLD APRIL 2015
MAKE THE MOVE THAT MAKES YOU FAMOUS!
For franchise information, contact The Lee's
Franchising Team at (850) 344-1130 or
leesfranchising@famousforchicken.com.
Visit Leesfamousrecipe.com/franchising
for more information
IFA SUPPLIER FORUM SPOTLIGHT
Franchise Financing Made
Quick, Easy
Easy,and
andAffordable
Affordable
BY RICHARD HENDERSON, Vice President, Franchise, Direct Capital
T
he
he franchise
franchise business
business is
is an
an expensive
expensive one.
one. As
As aa
franchisee,
franchisee, you
you already
already know
know that
that opening
opening up
up aa new
new
store
store can
can cost
cost anywhere
anywhere from
from $50,000
$50,000 to
to $5
$5 million
million
depending
depending on
on your
your industry.
industry. But
But then
then there
there are
are the
the ongoing
ongoing
costs
costs of
of training,
training, advertising,
advertising, insurance,
insurance, and
and other
other fees.
fees. ItIt
becomes
becomes increasingly
increasingly important
important in
in this
this line
line of
of work
work to
to have
have
access
access to
to the
the capital
capital you
you need
need with
with as
as few
few barriers
barriers as
as possible.
possible.
Finding
Finding the
the time
time to
to do
do everything
everything necessary
necessary to
to maintain
maintain
aa successful
successful franchise
franchise is
is one
one of
of the
the biggest
biggest challenges
challenges
franchisors
franchisors and
and franchisees
franchisees both
both face.
face. There
There is
is an
an easy
easy way
way to
to
overcome
overcome the
the obstacle
obstacle of
of time
time and
and that,
that, according
according to
to Christian
Christian
Faulconer,
Faulconer, CEO
CEO of
of Franchise
Franchise Foundry,
Foundry, is
is by,
by, “Lining
“Lining up
up proper
proper
financing
financing and
and the
the right
right team.”
team.”
While
While finding
finding the
the right
right team
team is
is up
up to
to you
you and
and your
your staff,
staff,
lining
lining up
up financing
financing should
should be
be aa weight
weight off
off your
your shoulders.
shoulders. You
You
need
need aa financing
financing team,
team, product
product,and
andpackage
packagethat
thatserves
servesititlike
like
you
you serve
serve itit –– fast,
fast, easy
easy,and
andaffordable.
affordable.
Richard
Richard Henderson,
Henderson, vice
Vicepresident
President of
of franchise
Franchisefinancing
Financingat
Direct
Capital
says,
“Franchisees
areare
seeking
quick
andand
easy
at Direct
Capital
says,
“Franchisees
seeking
quick
easy
access
to
capital
at
attractive
rates
and
terms
to
deliver
access to capital at attractive rates and terms to deliver on
on
critical
obligations
to upgrade
technology
and remodel,
as
burdensome,
but critical,
obligations
to upgrade
technology
well
to strikeasquickly
opportunities
present
and as
remodel,
well asas
toacquisition
strike quickly
as acquisition
themselves.”
opportunities present themselves.”
That’s
That’s why
why getting
getting access
access to
to that
that capital
capital shouldn’t
shouldn’t be
be
difficult.
a successful
franchisefranchise
business,business,
you don’tyou
difficult. To
In run
order
to run a successful
always
have time
navigate
a longaand
credit credit
don’t always
havetotime
to navigate
longinvolved
and involved
approval
approval process.
process. When
When you
you want
want to
to open
open aa new
new restaurant,
restaurant,
remodel
remodel your
your existing
existing restaurant,
restaurant, or
or replace
replace equipment
equipment or
or
technology,
technology, you
you want
want to
to do
do itit now.
now. This
This means
means you
you need
need aa
funding
funding process
process that’s
that’s smooth
smooth and
and expedient,
expedient, and
and aa financing
financing
partner
partner that
that knows
knows your
your business.
business.
So
So how
how do
do you
you choose
choose aa lender?
lender? Henderson
Henderson recommends
recommends
that
that you
you first
first look
look for
for aa “reputable
“reputable lender
lender before
before you
you need
need
one.
one. Do
Do your
your homework
homework and
and find
find one
one who
who can
can provide
provide
references
references from
from happy
happy franchisees
franchisees in
in your
your brand
brand with
with whom
whom
they
have
worked.
Prior
customers
should
attest
to
they have worked. Prior customers should attest to the
the
lender’s
lender’s speed,
speed, ease,
ease, flexibility
flexibility,and
andattractive
attractiveterms.”
terms.”
But
But why?
why? Chances
Chances are,
are, ifif you
you are
are not
not facing
facing aa mandatory
mandatory
equipment
equipment upgrade
upgrade or
or remodel
remodel today,
today, you
you will
will be
be soon.
soon. As
As
more
and
more
competition
faces
the
franchise
market,
more and more competition faces the franchise market, CMOs
CMOs
and
and CTOs
CTOs are
are increasingly
increasingly looking
looking to
to cutting
cutting edge
edge technology
technology
upgrades
upgrades to
to gain
gain an
an edge.
edge. Henderson
Henderson says
says that
that today’s
today’s POS
POS
and
and POP
POP technology,
technology, for
for example,
example, can
can provide
provide an
an incredible
incredible
competitive
competitive advantage.
advantage. “Today’s
“Today’s point
point of
of sale
sale and
and point
point of
of
purchase
purchase systems
systems ‘get
‘get to
to know’
know’ consumers
consumers and
and automate
automate the
the
cross-sell/up-sell
cross-sell/up-sell process
process while
while easily
easily integrating
integrating with
with mobile
mobile
payments
payments providers,
providers, marketing
marketing applications,
applications, ecommerce
ecommerce
software,
and
loyalty
programs.”
software, and loyalty programs.” Having
Having aa lender
lender that
that
understands
understands the
the value
value of
of acquiring
acquiring these
these systems
systems and
and is
is eager
eager
to
to lend
lend to
to lend
lend you
you the
the money
money to
to do
do so
so is
is aa crucial
crucial first
first step.
step.
Once
Once you
you feel
feel confident
confident that
that you
you have
have found
found aa lender
lender
who
is
suited
to
supporting
your
financing
who is suited to supporting your financing requirements,
requirements, ask
ask
yourself
if that
lender’s
ease,
and affordability
yourself
if their
ease,
speed,
and speed
affordability
is up to your
SUP
PLIE
is
up to yourYou
standards.
You need
alwayson
bewhat
focused
standards.
need to always
be to
focused
you on
do
what
do best:
your
customers
your
best: you
serving
your serving
customers
and
building and
yourbuilding
business.
Your
business.
Your handle
lender should
the rest.
Ask the
lender
lender should
the rest.handle
Ask them
to explain
what
is
to
explaininwhat
is involved
in theand
loanfunding
application
and Does
funding
involved
the loan
application
process.
it
process.
seem
fastif and
easy?
Ask iftoyou
can speak to a
seem fastDoes
and it
easy?
Ask
you can
speak
a representative
representative
directly
if you prefer relationship.
a one-on-one
relationship.
directly if you prefer
a one-on-one
If they
give
Ifyou
theoptions
lender to
gives
you options
customizetoyour
customize
your to
experience
bestexperience
suit your
to
best you
suit your
needs,
youand
willmore
feel better
andthat
more
confident
needs,
will feel
better
confident
you
have
that
you
have made
a good choice.
made
a good
choice.
Then,
Then, you
you need
need to
to discuss
discuss with
with that
that lender
lender your
your specific
specific
needs
needs because
because building
building aa relationship
relationship with
with your
your financial
financial
lender
lender is
is crucial
crucial to
to your
your success.
success. In
In your
your world,
world, making
making your
your
business
business thrive
thrive is
is aa priority
priority and
and your
your lender
lender is
is aa big
big part
part of
of
helping
helping you
you achieve
achieve that.
that. Henderson
Henderson adds,
adds, “A
“A reputable
reputable
lender
lender understands
understands the
the unique
unique needs
needs of
of your
your franchise
franchise
system,
is
willing
to
gain
an
in-depth
understanding
system, is willing to gain an in-depth understanding of
of your
your
business
business and
and your
your long-term
long-term goals,
goals, and
and should
should be
be more
more than
than
happy
happy to
to do
do all
all of
of the
the ‘heavy
‘heavy lifting’
lifting’ involved
involved in
in the
the application
application
and
and funding
funding process
process for
for you.
you. Many
Many service
service providers
providers tend
tend to
to
forget
who
works
for
whom!”
forget who works for whom!”
Lastly,
Lastly, when
when your
your lender
lender presents
presents you
you with
with terms,
terms, consider
consider
them
them carefully.
carefully. This
This includes
includes evaluating
evaluating and
and selecting
selecting payback
payback
options,
options, understanding
understanding the
the true
true all-in
all-in rates
rates offered
offered,and
and
considering
considering how
how the
the payments
payments fit
fit in
in with
with your
your cash
cash flow.
flow.
Much
Much like
like your
your lender
lender did,
did, you
you also
also want
want to
to make
make sure
sure you
you can
can
handle
handle all
all of
of the
the terms
terms of
of the
the finance
finance agreement.
agreement. Don’t
Don’t dig
dig
yourself
yourself into
into aa hole.
hole. Get
Get the
the financing
financing you
you need,
need, but
but do
do itit on
on
terms
that
make
sense
for
your
budget.
terms that make sense for your budget.
Henderson
Henderson says,
says, “Look
“Look for
for aa lender
lender who
who helps
helps you
you
comfortably
comfortably match
match debt
debt service
service with
with cash
cash flow
flow so
so completing
completing
projects
create
an an
unreasonable
projects requiring
requiring financing
financing don’t
doesn’t
create
unreasonable
burden
burden on
on your
your business
business in
in the
the future.”
future.”
Whether
Whether you
you are
are brand
brand new
new at
at the
the franchise
franchise business
business,or
or
have
have been
been at
at itit aa long
long time,
time, with
with these
these steps
steps in
in mind,
mind, carefully
carefully
selecting
selecting aa financing
financing partner
partner will
will be
be aa breeze.
breeze. Just
Just remember:
remember:
Speed,
efficiency
and
building
relationships
are
Speed, efficiency, and building relationships arethe
thethree
three
pillars
pillars of
of aa one-in-a-million
one-in-a-million franchise
franchise financing
financing strategy.
strategy. 

R FO
RUM
ADVERTISEMENT
ADVERTISEMENT
FEATURES
Small-Business
Franchise Owners
Share Optimism About
Markets in 2015
Franchising’s highachieving, multi-unit
franchisees share
views on key topics.
growth do you expect for your market(s) this year
Question: What
and what factors will most affect that growth?
ABERNATHY:
Pat Abernathy owns three Caring
Senior Service locations in
Colorado. Find him at fransocial.
franchise.org.
“I expect growth to vary in each location. Fort Collins, the oldest location, is
expected to grow 40 percent to 50 percent from 2014 to 2015 ($1 million revenue in 2014). Boulder’s
expected growth is between 75 percent and 100 percent ($500,000 in 2014). While our newest
location in Denver should grow by 300 percent to 400 percent ($50,000 in 2014).
“The main obstacle to growth varies with each location. In Fort Collins, the limited number of home
care workers is more acute than in the Denver metro area, which also includes Boulder. Competition
in Fort Collins is good for workers, not for clients. Home care workers in Fort Collins are able to obtain
jobs easier as there is less competition than in Boulder and Denver; however, because there aren’t as
many workers, we are unable to provide care to as many clients.
“We don’t see many obstacles to meet growth targets in Boulder, as they are based on historical
performance, and all the variables are in place. The only obstacle we see in Denver is newness in a
crowded market, so sales and marketing will be the major focus in bringing in revenue and increasing
growth. We’ve already seen traction, and our reputation in Boulder and Fort Collins has helped give us
some gravitas with referral sources to bring on more clientele and care providers.”
(Continued on page 26)
24
FRANCHISING WORLD APRIL 2015
Sport Clips
Grooms Future
Owners For
Success
It’s
a winning concept — a great haircut
experience for men and boys in a
sports-themed environment. For over 20
years, Sport Clips Haircuts has provided
great experiences for our Clients and great
opportunities for our franchisees. With over
1,300 stores and adding over 150 new locations
each year, Sport Clips is by far the leading men’s
and boys’ haircut franchise in North America,
in all 50 states and Canada. For entrepreneurs
looking to build a business, Sport Clips offers
an attractive opportunity with no hair care
experience required. Best of all, Sport Clips is
a recession resistant business and not at the
mercy of commodity prices.
Sport Clips has a 20-year history of
providing everything you need, from the time
you consider investing in a franchise through
store expansion. Sport Clips stores are run by
on-site managers who are hair-care experts,
giving our franchisees greater stability and
flexibility. A consistent and thorough store
opening process is in place that includes
everything from assistance with site selection
and third party financing to marketing, grandopening plans and stylist recruitment, along
with on-going support to help you continue to
grow your business.
“Sport Clips has opened more than 550
locations in the past four years and has had
only four store closures,” says founder and
CEO Gordon Logan. “We put the success and
profitability of our Team Leaders (franchisees)
first, working very hard to provide superior
The Sport Clips MVP Haircut Experience Includes a Precision Haircut, Hot Steamed Towel, Massaging Shampoo,
and a relaxing Neck & Shoulder Massage
support and training… this has resulted in
impressive 7-10% same store sales growth each
year, a trend we look forward to continuing.”
Start-up requirements are relatively low —
$100,000 liquid with $300,000 in net worth and
a commitment to expand to multiple units.
And Sport Clips offers a 20 percent discount on
the franchise fee for qualified veterans through
the International Franchise Association’s
VetFran program. It’s just one of the many
ways Sport Clips says “thank you” to our active
duty troops and veterans, having raised over $3
Million for the VFW Foundation through our
“Help A Hero” program providing scholarships
for separating U.S. service members.
Get in the hair care game, call Sport
Clips Haircuts at 800.872.4247, ext. 1 or visit
sportclipsfranchise.com.
(Continued from page 24)
JOHNSON: “I’m very excited about 2015 and the
Glen Johnson owns six Tropical
Smoothie Café locations in Arkansas.
Find him at fransocial.franchise.org.
opportunities we are already seeing as we kick off the
New Year. I currently own six Tropical Smoothie Cafés in
Arkansas, and I’m also the area developer in Oklahoma.
We are anticipating double-digit comp sales growth at
existing cafes and substantial growth from our new cafe
openings as well in 2015. From the consumer standpoint,
lower energy prices and an improving economy are
increasing discretionary income, encouraging people to
spend more freely. Our stores will get a disproportionately
large share of those extra spending dollars due to our
innovative menu items, ever-increasing brand awareness
and our high-quality ingredients.
“Also, in 2014 we redesigned the look of our cafes,
and a lot of the impact from these changes will be felt this
year. The new cafe looks amazing and we plan on opening
11 more redesigned locations in Arkansas and Oklahoma
this year to bring new customers in and give our current
customers more access to our brand.
“Another factor that will contribute to our growth is
an aggressive marketing plan built around new limited
time offers that are available every 60 days, which was a
huge success last year and we expect 2015 to be even
better. The LTOs do an excellent job of keeping us at the
top of consumers’ minds, and we find that customers are
frequently asking us what the next LTO will be. These
combined factors will be major for our growth in 2015.
“For the company as a whole, there are currently more
than 410 locations in the United States and about 100
additional stores will be open by the end of this year. I’ve
been a Tropical Smoothie Café franchisee for more than
three years and it’s just a really exciting time to be a part of
this growth.”
MANN:
Christopher Mann owns two
Woodhouse Day Spa locations in Ohio.
Find him at fransocial.franchise.org.
26
“The economy is great, and I would be
disappointed if we didn’t see double-digit growth. Even
when the economy was not so great, we still experienced
nice growth, but in the past year or two, we’ve observed
our guests to be less concerned with the price of services,
especially with retail products.
“In our newer stores, we’re expecting 30 percent to 40
percent growth and 10 percent to 20 percent growth in our
more established locations. With a more health conscious
consumer base, people care more than ever about their health
and wellness, and we are their solution. I think it’s the fact
that although we’re a franchise, we run our business with an
incredible amount of local relevance, and we make sure to
provide an individualized approach with each guest.
“The owner is onsite and management really cares about
each guest. It sounds simple, but it seems like a decreasing
amount of businesses really care about each and every guest
that walks through the door. We look at our customers as
guests in our home, not as walking credit cards. I think this
is really what separates us from the pack. Our previous
customer service efforts are paying long-term dividends.
We’ve also become increasingly efficient with the way we
schedule our therapists and guests. This allows us to serve
the increasing demand for our services. The time we’ve
spent making sure every guest leaves happy has created
an incredible word-of-mouth that continues to grow our
business.”
FRANCHISING WORLD APRIL 2015
FINANCE
The Power of Strategic
Partnerships in Catapulting
Franchise Growth
The right partner can simplify the funding process and
provide additional resources for candidates.
BY DALLAS KERLEY, CFE
T
here are a number of strategies franchisors might employ
to accelerate growth. When it comes to funding for
their candidates for example, some take the approach
that it’s the candidate’s responsibility to secure funding not
the franchisor’s. However, others develop a different strategy
and become more involved in helping the candidate secure
funding by referring him to a trusted funding partner, who,
in addition to funding, might also provide a variety of other
services such as insurance and health care.
In fact, a growing number of franchisors are starting to
realize that when they utilize a trusted funding partner to
provide financing and more for franchisees, it can provide
powerful benefits that don’t just extend to the candidates.
These benefits include more unit growth, expansion into
additional franchise markets, and the ability to alleviate
candidates’ fears to drive brands forward.
MULTIPLE FUNDING OPTIONS EQUAL MORE UNIT
GROWTH
How many times have you heard candidates say they were
turned down for a loan by one or more banks and then they
gave up? Allowing candidates to come up with their own
funding can slow down the process, or worse, cause it to fall
through altogether.
On the other hand, when you refer a candidate to a funding
partner, often the candidate will discover a variety of funding
solutions available. For example, one option a lot of people
don’t know about is being able to utilize 401(k) rollover funding
for the capital injection necessary for a U.S. Small Business
Administration loan.
You and your candidates need a partner that has the
experience and expertise to design a customized funding
strategy, specifically for your concept and your candidate.
When your candidates can capitalize on the funding
opportunities available to them, they have a better chance of
buying into your system, which means you can capitalize on
more unit growth.
A PROPRIETARY LENDING PROGRAM TO DRIVE
EXPANSION INTO MORE MARKETS
What is a proprietary lending program? Although the
structure can vary, typically a funding partner will work with
one or more banks to set aside a certain amount of money to
be used exclusively to fund your concept by providing loans
to your candidates. Your concept is “underwritten” and the
lender becomes well-educated regarding your franchise: how
it works, why it works, what makes a location successful and
what obstacles can be avoided or overcome.
Because the partner bank has vetted your system and
has detailed knowledge of both the costs associated with
the average project and the typical benchmarks for your
franchisees, the approval process is much faster than the
normal practice of allowing candidates to go to their local
bank or lender where they need to educate a loan officer who
is not familiar with your franchise for a loan.
Having a program partner gives you much more control
over the funding process. You know your lending partner
and he knows you; therefore you can have a frank and
candid discussion should any problems arise that need to be
addressed. In addition, because your lending partner knows
the credit criteria which must be met to obtain a loan approval,
prequalification is much quicker and can save you from
wasting your valuable time should a candidate be determined
to be unfundable. This knowledge also enables your program
partner to properly interview your client, determine ways to
mitigate any weaknesses in the application, and recommend
the most appropriate approach to funding which will provide
the greatest probability of getting your franchisee’s funding
request approved.
In many cases, the franchisor will be charged an initial
fee to participate in the program. This fee is used to cover
the expenses involved in underwriting the concept, plus the
work needed to establish the appropriate “credit box” or
set of criteria through which the funding partner will analyze
your candidates to ensure the greatest likelihood of success
for their new business. Just as important, payment of this fee
shows the involved parties that the franchisor has some skin
in the game and will support the program once it has been
created. Whatever the fee is, it’s usually well worth it when you
consider the benefits: having a dedicated loan specialist who
knows your concept and the requirements for your candidates
to receive the funding they need, and having a streamlined
funding process for turning prospects into closed deals.
One often overlooked advantage of a program like this is
the ability to advertise “Financing Available.” To illustrate how
(Continued on page 28)
FRANCHISING WORLD APRIL 2015
27
(Continued from page 27)
powerful this phrase can be, imagine how many cars Ford or
Chevrolet would sell if the dealers relied on their customers to
get their own financing. There is a reason all car manufacturers
offer financing: it helps sell more cars. Recognizing that this
works well for companies across different industries, it may be
worthwhile to consider whether you could award more units
and expand more quickly if you were able to offer financing to
your prospective candidates.
ADDITIONAL RESOURCES TO ALLEVIATE FEARS AND
DRIVE YOUR BRAND FORWARD
In addition to funding, your candidate has a long list of
things they have to do before they can open their doors
for business, including obtaining business and health care
insurance, and securing payroll services. Why would it be
important if your funding partner also offered these?
Let’s start with commercial insurance. Where do you send
candidates now? If they go to their local insurance agent,
more often than not, they will be told “I specialize in life, auto
and home. I’m not familiar with errors and omissions insurance
or how to write a commercial business policy.”
If they are utilizing their retirement plan for funding, they
will need a surety bond which many agents are unfamiliar
with. Similarly, if the candidate obtains an SBA loan, a life
insurance policy may be required covering the amount of the
loan. This is just the beginning of a seemingly endless quest
to gather all the required insurance. Depending on what type
of business they open, they may need a variety of commercial
insurance policies including a business-owner policy, property
and casualty, or buy-sell agreements.
Now how about health care? Fear is exactly what many
entrepreneurs feel when they are considering leaving their
current employers. “Where am I going to get health insurance?
I have a pre-existing condition, will I be denied for health
insurance coverage? My COBRA policy is going to cost $2,000/
month. I can’t afford that while starting a new business.” If
you have heard these concerns from one candidate, you can
be sure other candidates are worried about the same thing.
You can be proactive and provide a solution in advance to
alleviate these concerns before they derail the deal.
As a franchisor, it’s important to address these common
headaches and concerns a candidate faces when contemplating
purchasing a franchise. However, referring your candidates
to one company to access their retirement funds, another
company for an SBA loan, another for insurance, another for
health care and another for payroll is a recipe for failure. As
a franchisor, putting a strategy in place that simplifies this
process and alleviates candidates’ fears can significantly
shorten the time spent from discovery day to opening for
business — and drive your brand forward.
As franchise executives continue to look for ways to
accelerate their growth in a highly competitive industry,
finding a trusted partner is not only smart, it’s essential. The
right partner can simplify the funding process and provide
additional resources for candidates, so that you can set
your brand apart from competing brands and catapult your
franchise system’s growth. n
Dallas Kerley, CFE, is chief development officer of
Benetrends Financial. Find him at fransocial.
franchise.org.
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With 26 restaurants and more than 600
employees, Paul Hitzelberger is one of Del
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28
FRANCHISING WORLD APRIL 2015
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INTERNATIONAL DEVELOPMENT
Why “Wai,” McDonald’s?
If you do your research, your franchise can avoid most faux pas.
BY TERRI MORRISON
B
efore you greet clients in Copenhagen, Cairo or Chiang
Mai, consider which behaviors can be construed as
rude or even illegal. Your goal is to establish rapport
and credibility in the first few seconds, so get your greetings
right.
McDonald’s is known for modifying meals to dovetail
with local tastes, but their cultural awareness covers more
than condiments in Thailand. As I rode up the escalator in
Chiang Mai airport, a life-sized Ronald McDonald caught my
eye. Along with his hearty grin, he was bowing slightly, with
his hands clasped in front of him. Ronald was performing a
“wai!” A “wai” is used to greet, express thanks, show respect
or say goodbye in Thailand. I stopped to snap a photo of the
corporate icon adapting to traditional Thai beliefs, and noticed
I wasn’t the only one — parents were taking photos of their
children emulating him. Ronald was ruling that corner of
Chiang Mai!
McDonald’s is evidently aware that greetings vary greatly
around the world. Some cultures definitely disapprove of
members of the opposite sex touching each other in public.
Understanding this can help make your prospects relax and
be comfortable in the first few seconds of a client visit. Here
are several tips to help you avoid some of the most egregious
errors.
READ THEIR LIPS. A KISS IS NOT JUST A KISS.
Because “Kiss, Bow or Shake Hands” is the title of several
of my books, I am often the (fortunate) recipient of kisses from
total strangers in the United States. They use the book title
almost like an icebreaker — it gives them a perfect entrée for a
warm greeting. “Les bises,” “un beso” or “un bacio,” phrases
that refer to a kiss, often occur in France, Spain, Italy and much
of Latin America as well. But in other regions of the world, I am
exceedingly careful about touching my hosts. Even an air kiss
can cross over from being merely awkward to alarming.
Never make the same mistake that Richard Gere did during
an AIDS benefit in Mumbai several years ago. He dramatically
“dipped” and kissed an Indian starlet named Shilpa Shetty. It
was a typical theatrical gesture that would have played well in
Hollywood, but Hindus thought it was insulting and took umbrage.
Protests erupted, arrest warrants were issued for them both, and
Gere and Shetty were hung in effigy.
Countries where displays of public affection between genders
are frowned upon for religious or traditional reasons include:
(Continued on page 30)
FRANCHISING WORLD APRIL 2015
29
(Continued from page 29)
India, Pakistan, Thailand, Myanmar (formerly Burma),
Sri Lanka and other primarily Hindu or Buddhist nations
In these cultures, executives may shake hands, or greet
each other with a “Namaste” or a “Wai.” Both of the latter
gestures involve placing one’s hands in a praying position,
and raising them to the proper height in front of the face or
head.
Theocracies such as Saudi Arabia, Qatar, the United
Arab Emirates, Oman and Israel
In a theocracy, God tells you what to do. Both observant
Muslims and orthodox Jews are prohibited from touching
the opposite gender in public.
or images. It may seem innocuous to you, such as
a map, but if it shows disputed territory (e.g.: the
Spratly Islands — claimed by Brunei, China, Malaysia,
the Philippines, Taiwan and Vietnam) — you may end
up as a lively hashtag on Twitter. Many websites
have been totally banned in China and the Middle
East for politically incorrect content.
•
Different religious belief systems have different
prohibitions. Here are just a few symbols that require
care:
China, Japan, South Korea, Malaysia, Singapore and
other parts of Asia.
Although multiple Chinese presidents have received
hugs from exuberant Westerners, your best bet is to offer a
brief bow of the head, and a reasonable (not heart-stopping)
handshake. In the United States and most of Northern
Europe, a firm grip has long been an indicator of strength
of character, but in much of Asia, a gentle, extended grip is
normal and doesn’t reflect negotiating strength. Follow your
host’s lead.
Germany, Austria, Finland, Switzerland and the
Netherlands
These countries consider business to be a serious
endeavor and view humor or physical affection as a frivolous
waste of time at work. This may explain why during a G8
meeting in 2006, the Chancellor of Germany, Angela Merkel,
reflexively shrugged off former President George W. Bush’s
advances when he attempted to give her a little shoulder
massage.
Religious Symbols or Content
•
»
The flag of Saudi Arabia. The name of Allah
appears on their flag, so it must be handled with
extreme care. It cannot be associated with any
promotional items, it is never flown at half mast,
etc.
»
Alcohol and pork products. Never include any
images of these in your materials if the ads will
appear in Islamic countries. When TNT debuted
in Indonesia, Ted Turner pulled Porky Pig from
their initial Warner Brothers’ cartoon lineup.
»
Images of the Buddha. Travelers with tattoos of
Buddha have been turned away at the airport in
Sri Lanka (tattoos can be controversial in other
Asian countries as well, such as Japan).
Images of Animals or the Human Figure
»
Not all animals are universally beloved.
Although they are incredibly popular in western
advertisements, dogs are not always just
mascots. You may still find them on the menu in
Asia. And in much of the Middle East, dogs are
considered unclean and are not used in business
collateral.
»
Images of humans are generally prohibited
in Saudi Arabia, which abides by the Wahhabi
branch of Sunni Islam. This took a rather
interesting turn during the winter of 2015
when northern Saudi Arabia experienced an
uncommonly heavy snowfall, and a prominent
Saudi cleric used his website to warn believers
against building snowmen.
STAND UP STRAIGHT, CHEST OUT, HEAD UP,
HANDS AT YOUR SIDES!
Many nationalities are known for their excellent posture
(Germans, French, Japanese), but a straight back is not the
only criteria for a good greeting.
When Bill Gates went to South Korea in 2013, it wasn’t
just his posture and open jacket that made headlines all over
the country. Gates has a habit of leaving his left hand in his
pocket when he shakes hands. That may fly in Seattle, but
unfortunately, it looked very disrespectful when he shook
hands with South Korea’s President Park Geun-hye. The
headlines blared: “An open jacket with hand in pocket? Way
too casual!” And the Secretary General of South Korea’s
National Assembly Chung Jin-suk stated, “It was very
regretful.”
Of course, if you are one of the wealthiest people on
earth, you can afford to be a little quirky too.
THREE PUBLICITY FAUX PAS
Beyond the initial greetings, there are a multitude of
behaviors, topics and images you should circumvent. Here
are three publicity faux pas to avoid:
•
Political Topics or Graphics
Your marketing collateral and website design should
be vetted by a local representative in each country
to ensure you have not included any insulting topics
30
FRANCHISING WORLD APRIL 2015
Clearly, people around the world are not alike. Different
cultures have different customs, priorities, ways of thinking
and negotiating. If you do your research, your franchise can
avoid most faux pas, and you will have an advantage over
those who will never know why Thais “wai.” n
Terri Morrison is co-author of nine books,
including “Kiss, Bow or Shake Hands, The
Bestselling Guide to Doing Business in More
Than Sixty Countries.” Find her at
TerriMorrison@getcustoms.com.
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Skylofts at MGM Grand
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Loews Regency Hotel
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Hotel Valencia Riverwalk
InterContinental Dallas
La Cantera Hill Country Resort
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The Adolphus
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Little America Hotel
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BEST PRACTICES
How to Create a System
of Execution and
Accountability
Investing in a culture that values accountability can increase your
execution rate and set your system up for continued success.
BY BRIAN SPINDEL, CFE
A
hallmark of franchise businesses is the development of
proven, easy-to-follow procedures. But even with the
best strategic and operational plans in place, the battle
in ensuring success is only halfway won without proper execution.
That is, the other side of the equation is making sure things
actually get done. That sounds simple enough but proves to be
a challenging feat in the business world. In fact, according to the
Project Management Institute, only 56 percent of strategic plans
meet their goals.
How can you increase your brand’s rate of execution?
SET THE EXPECTATION OF ACCOUNTABILITY
What if everyone in a franchise network approached every
situation with the expectation that they would follow through
and execute the job at hand?
That’s what happens when accountability becomes ingrained
into the culture of a company. For that to happen, leaders need
to clearly articulate the importance of accountability from the
outset.
One way to achieve this is to define the trait as a core value —
an unshakeable belief that guides the company. It then becomes
the lens from which every project is viewed. For example,
at PostNet, one of our core values is “Own It.” That’s further
defined as being accountable for your actions, being reliable,
someone people can count on and being urgent, never putting
off what you can do today.
To be effective, however, core values can’t just be statements
found on an obscure section of a website or on a plaque in the
CEO’s office. Prospective franchisees and employees need to
be evaluated on whether they too share the core values. For
current members of the system, the corporate office needs to
demonstrate the effectiveness of the core value by leading by
example and assuming responsibility for its actions. Finally, the
message must be regularly communicated so that it’s woven into
the fabric of the company, such as in company-wide newsletters
and webinars or at franchisee conferences.
34
FRANCHISING WORLD APRIL 2015
USE TECHNOLOGY TO DRIVE EXECUTION
Franchises have a wealth of tools available at their disposal
that can help reinforce accountability and drive execution. These
can range from off-the-shelf to customized and proprietary
solutions, depending on the needs of the organization.
A main benefit of technology is that it creates transparency,
which motivates employees because they know supervisors
can check to see whether they fulfilled their commitments.
Take sales for example. Whether in franchise development
or unit-level transactions, there are usually specific actions
in the sales process that need to be completed to increase
the likelihood of a sale. If an employee neglects to follow
up on a franchise lead, chances are you can kiss that deal
goodbye. The same holds true when a customer asks for an
updated quote. If it doesn’t get delivered by a staff member,
nine times out of 10 the sale doesn’t happen. Solutions such
as Salesforce, a customer relationship management system,
create transparency because everyone on the team can see
whether the requisite task was completed and by whom.
Technology also helps facilitate communication, which is a
crucial element in execution. When rolling out new marketing
programs, for example, franchisors need to be able to inform
the system what needs to be done. Likewise, franchisees require
an open line of communication to ensure they are equipped
with the knowledge and resources to follow through on their
end. Again, this sounds easy, but can get complicated in
real-life scenarios, even for small franchise networks. Franchise
management systems and intranets are convenient ways to
house all communication in one central location, keeping
everyone updated as to what’s going on while maintaining
consistent dialogue.
PROVIDE POSITIVE FEEDBACK TO
REINFORCE ACCOUNTABILITY
Many companies know how to
provide
constructive
criticism
or
analyze results to determine whether
goals were achieved. This is invaluable
feedback since it empowers employees
to understand how they can more
effectively execute their job. So, it’s a
good idea to keep performance reviews
a formal part of your organization.
However, franchises should also
strive to provide positive feedback when
a task is done well. This helps to make
accountability an enjoyable part of the
job, which inspires employees and leads
to better execution.
Every company asks their employees to
go above and beyond, apply themselves
to the next level and constantly do more.
But without recognizing good and hard
work, employees will likely suffer from
burn out, an adversary of execution.
There are two main ways of rewarding
employees and companies should try to
integrate both of them. A straightforward
way of giving credit when it’s due is
offering cash bonuses, which motivates
employees to work hard. Another way,
one that can take place on a daily basis,
is surprising employees with perks that
thank them for their hard work. This
latter form of recognition can include
having a celebration after a successful
program implementation or taking the
staff out to lunch when a challenging
project is completed. Even small tokens
of appreciation, such as gift cards, can
make employees more cognizant of
how their work impacts the goals of the
organization.
Franchise brands are defined by
how well they can execute. The end
customer never sees the bold vision or
great strategy of a company, only the
final outcome. By investing in a culture
that values accountability, as well as
technology that makes it easier to get
the job done, franchises can increase
their execution rate and set their systems
up for continued success. n
Brian Spindel, CFE, is the
president and co-founder
of PostNet International
Franchise Corp. PostNet
Neighborhood Business
Centers provide marketing
services and specialize in design, printing
and shipping. The company has more than
700 locations worldwide. Find him at
fransocial.franchise.org.
We’re Uncorking
Franchise Opportunities!
Why WineStyles Tasting Station?
• Proven brand with a history of success
• Potential for high volume units
• Unique club memberships, gift baskets
and accessories provide multiple distinct
recurring revenue streams
• Unparalleled management training
and on-site support
WineFranchise.com
866-WINECLUB
FRANCHISING WORLD APRIL 2015
35
MANAGEMENT & OPERATIONS
IFA Staff
Detour
Results in
Unplanned
Tasting Tour
An array of VOM FASS products line one wall of the
store.
What a perfect way to end a
successful week and another
amazing IFA convention.
BY PAUL ROCCHIO, CFE
From left, IFA SVP, U.S., International Development
and Conferences Scott Lehr; IFA Senior Dir., Dev.
and Member Services Paul Rocchio; VOM FASS
USA Pres. Justin Gibson and Dir. of Franchise Dev.
Jeff Young participate in tasting.
A
fter wrapping up the International Franchise Association’s
55th Annual Convention in Las Vegas in February, IFA
Senior Vice Pres., U.S., International Development and
Conferences Scott Lehr, CFE, and I had another pressing matter
to attend to — checking out VOM FASS USA’s newest franchise
location at the Canal Shoppes at the Venetian Hotel.
Upon entering the Venetian we wandered around the casino
level looking upward at the signs for the Canal Shoppes. We
spotted the sign and the escalator we needed to take and what
we found at the top of the escalator made our trip well worth it!
We were met by VOM FASS USA Pres. Justin Gibson and Dir.
of Franchise Dev. Jeff Young and two of their team members,
along with Jamie Izaks, president of All Points Public Relations,
VOM FASS USA’s PR firm. While studying abroad in Germany,
Gibson was introduced to VOM FASS and found his calling. The
flagship location is in Madison, Wis., and together with his father,
David, they launched the concept in the United States in 2008.
Gibson and his team took us on a tour and most importantly for
this self-proclaimed foodie, a tasting tour.
If by now you’re wondering, VOM FASS is a premier specialty
retailer of oils, vinegars, spirits, liqueurs and wine. It was all about
the wow factor. Whether it was blueberry or apple balsamic
vinegar or ginger sesame or porcini mushroom-infused oil, with
each taste we found ourselves saying “Wow” along with other
patrons. There are so many selections of spirits and wines to
choose from, too. The grapefruit-infused liquor was my favorite.
If I didn’t have to catch a flight, I could have easily stayed longer
to taste all day. What a perfect way to end a long and successful
week and another amazing IFA convention.
36
FRANCHISING WORLD APRIL 2015
ABOUT VOM FASS
•
Every product at VOM FASS is ready for sampling
“from the cask,” the English translation of VOM FASS,
with quality spirits, liqueurs and a wide variety of wines
encased in tantalizing cask pyramids, glass balloons and
vinegar and oil stoneware crocks.
•
VOM FASS features handmade products from selected
artisans who use traditional methods and follow exacting
standards to produce their products. VOM FASS
only sources its products from partners using natural
processes, sustainable agriculture and ethical sourcing.
•
There are now more than 20 U.S. locations operating and
close to 300 shops worldwide. n
Paul Rocchio, CFE, is senior director, development
and member services of the International Franchise
Association. Find him at fransocial.franchise.org.
The beat of Orangetheory® Fitness brings
healthier life to the world through proven
results. It's what has created such a
sensational demand for our brand and
the reason why we’ve already awarded
more than 480 studios worldwide.
We’re burning up.
Our passionate members say we deliver
the best one-hour total body workout
backed by the new science of fitness.
Are you ready to light the fire?
LOW OVERHEAD
LOW FIXED EXPENSES
HIGHLY EXPERIENCED
MANAGEMENT TEAM
COMPREHENSIVE TRAINING
AND SUPPORT
SEEKING EVEN MORE QUALIFIED
FRANCHISEES WORLDWIDE AT:
www.OTFFRANCHISE.com
MARKETING
Four Steps to Nail Your Grand
Opening Marketing Strategy
Help spark the “I have to be there” kind of demand for your
grand opening and year-round.
BY TRACEY BOWYER
E
very day, a new franchise location pops up in
the neighborhood — be it for McDonald’s, The
UPS Store, H&R Block or Subway. It doesn’t
matter whether you’re a multi-unit franchise brand like
McDonald’s or a smaller franchisor in the early stages
of growth. At the end of the day, every business always
wants to grow and expand.
When speaking of growth and expansion, it’s not
just talking about opening up new business locations
or hiring more staff. It’s about improving the quality of
each experience shoppers have with your brand and the
quantity of sales at multiple touch points — whether in
print, online, mobile, social or in-store. With every new
store opening comes the added pressure and urgency
to nail the marketing for that all-important grand
opening.
To prevent your new franchise location from
becoming yet another failed business statistic, it’s
important to tackle the grand opening with advance
planning, digital ingenuity and local relevance. Here are
four sure-fire tips that will help you spark the “I have to
be there” kind of demand for your grand opening and
year-round.
1. MAKE THEM AN OFFER THEY CAN’T REFUSE.
Once your franchisee has a grand opening packet —
filled with approved internal signage, exterior banners,
brand logos and other marketing templates — what’s
next? “A successful grand opening is built upon a solid
promotional offer,” said David Buckley, chief marketing
officer of Sears Hometown and Outlet Stores. But it’s
not just about creating a promotional offer that might
38
FRANCHISING WORLD APRIL 2015
be seen by potential customers. To paraphrase the
enigmatic character played by actor Marlon Brando
in “The Godfather,” “Make them an offer they can’t
refuse.”
If this sounds like a daunting task to tackle and achieve,
don’t be overwhelmed. It’s possible. Remember, put
the individual needs and wants of your local customers
at the center of your offer — wherever they might see
your business, whatever devices and channels they use
to research and buy, and even the types of content
and ads that are most likely to influence them to come
in-store to browse and, if you’re planning this right, buy
items repeatedly. The first step is to identify what goals
you want to achieve and which audience segments are
most valuable to your business’ long-term growth.
Is the offer of 20-percent-off the first visit strong
enough to convince them to head over to your store
on grand opening day? Would a free gift with purchase
(much like Sephora does for its “VIB” shoppers)
incentivize them to stop by? Or could you convince
them to return for a second, third and even fourth visit
with the promise of a discount? These are just a few
questions you should ask to make that offer compelling
and irresistible enough to consider buying from your
store over and over again.
2. USE QUALITY CONTENT TO BOOST SEO
AND BRING SHOPPERS THROUGH THE DOORS.
Once you’ve defined your promotional offer, it’s
time to make it seen. Here’s where you might ask if it’s
more effective to post promotional flyers, send direct
mail coupons, pay for pay-per-click ads or distribute
the offer via email. These are all good
questions. With nearly nine out of
10 consumers researching products
and future purchases online, having
a strong web presence is no longer
a luxury; it’s a necessity. Take, for
example, a 30-something single woman
in Cleveland whose kitchen is in serious
need of a remodel. Where’s the first
place she’ll go before she’s ready to
hire a contractor who is affordable and
trustworthy? Chances are she’s heading
to one of the top three search engines
first — Google, Yahoo or Bing.
The simple fact is that quality
content is the most effective search
engine optimization tactic. Write,
design, promote and optimize your
content with the mindset that your
customers’ local needs always come
first. How can you do this? Create
unique, individual content for each page
of your website — optimized for ZIP
code, neighborhood and city or town.
Also, include descriptive keywords in
your individual page titles and don’t
forget specific locations and business
descriptions. Finally, create and update
listings on Yelp, Google Places, Yellow
Pages and other directories for your
new store location. Make sure the
new store’s name, address and phone
number are correctly shown on each
listing.
from your particular industry — photos,
videos, events, quizzes, contests and
news — as a way to trigger direct
responses and dialogue. Ultimately,
franchise
businesses
and
their
customers tend to have a more intimate,
personal relationship with one another
than most other businesses.
Once you have a loyal franchise
customer, it’s harder to lose them —
unless you fail to fulfill their needs. So
don’t ignore that: invite your customers
to get a behind-the-scenes look into
your staff’s everyday lives, the fun they
have doing their jobs, the work they
put into store events and more. You
can even hold contests to incentivize
people to “Like” your business page
and hopefully, make the news and
promotions for your grand opening
seen and found by more people. And
don’t forget to post updates and photos
on grand opening day, plus, thank
customers for coming to your location.
social media among today’s shoppers
and advertise specific products and
services that are relevant to shoppers
within a short radius of your new
franchise location. Essentially, you can
customize who receives each offer
based on a person’s ZIP code, gender,
age and even the device they’re using.
The features can get granular, but just
targeting customers based on their Zip
code is helpful in bringing them to your
new franchise location.
Once a Facebook user clicks on the
offer, he’ll be taken to a page where
he can enter his information and then
receive the special deal. Beyond
building anticipation, excitement and
momentum for your grand opening,
Facebook ads are also a very low-cost
way to increase leads, conversions and
sales for your franchise location. Therein
lies the beauty of Facebook advertising
for small businesses — it creates a
direct pipeline to local commerce. n
4. TARGET FACEBOOK USERS BY
LOCATION TO PROMOTE LOCAL
PRODUCTS OR SERVICES.
The power of persuasion is
something that works well on Facebook.
With geo-targeted Facebook ads, you
can capitalize on the high adoption of
franchise.org.
Tracey Bowyer is vice
president, products and
solutions for G/O Digital,
which provides local
digital marketing solutions.
Find her at fransocial.
3. USE SOCIAL MEDIA TO LAY
THE GROUNDWORK FOR TRUST
AND CREDIBILITY.
First things first, don’t try to be
everywhere. Focus on the key social
media channels that matter for your
business. And think about how and why
each social media channel you use will
drive actual customer engagement,
loyalty, reputation management and
in-store sales. If you aren’t sure which
social platforms to go with, start
with Facebook. It’s not only the most
popular with consumers — 71 percent
of U.S. adults use it —it’s also extremely
versatile for the type of engagement
it allows you to have through posting
photos, sharing updates, promoting
events and more.
In addition to posting relevant
information about your business on
your Facebook page, curate content
FRANCHISING WORLD APRIL 2015
39
5
1
0
2
Food
&
Beverage
Franchise directory
40
FRANCHISING WORLD APRIL 2015
FRANCHISING WORLD APRIL 2015
41
IFA FOOD AND BEVERAGE MEMBERS
IFA Food and Beverage Members
Alphabetical Listing
1-800-FLOWERS
(516) 237-4873
One Old Country Road, #500, Carle Place,
NY 11514
http://www.franchise.1800flowers.com
5 & DINER OF NORTH AMERICA, LLC
(877) 951-1951
24 Main Street, Maynard, MA 01754
http://www.5anddinerfranchise.com
7-ELEVEN, INC.
(800) 782-0711
1722 Routh Street, Suite 1000, Dallas, TX 75201
http://www.Franchise.7-Eleven.com
AL BAIK FOOD SYSTEMS CO. LTD.
966-228-66777
P.O. Box 54895, Jeddah 21524
Kingdom of Saudi Arabia
http://www.albaik.com
ALAMO DRAFTHOUSE CINEMAS
(512) 219-7800
612 East 6th Street, Austin, TX 78701
http://www.drafthouse.com
AMERICA’S TACO SHOP
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 E. Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
AROOGA’S GRILLE HOUSE &
SPORTS BAR
(215) 450-9388
(717) 635-9464
55 S. Progress Avenue, Suite 2, Harrisburg,
PA 17109
http://www.aroogas.com
ARBY’S RESTAURANT GROUP, INC.
(866) MY-ARBYS
(610) 585-1907
1155 Perimeter Center West, Atlanta, GA 30338
mdistefano@arbys.com
http://www.discoverarbys.com
TYPE OF BUSINESS: Arby’s is the place for
people hungering for a unique, better tasting
alternative to traditional fast food. It’s the
favorite place for people who crave something
different and better. Serving one-of-a-kind menu
items, Arby’s is well known for slow-roasted and
freshly sliced roast beef sandwiches, turkey
roasters and famous Market Fresh® sandwiches,
wraps and salads, made with wholesome ingredients and served with the convenience of a
drive-thru.
HISTORY: 2,480 franchised units; 1,013
company-owned units; in business since 1964;
franchising since 1965. Almost 50 years of experience as a franchisor.
AMORINI PANINI FRANCHISING, LLC
(703) 996-4199
906 F Street NW, Washington, DC 20004
http://www.amorinipanini.com/franchise
CASH INVESTMENT: $399,000-$2,444,500 total
investment required. $500,000 in liquid assets is
required for financial approval. This can include
stocks, bonds, 401(k), savings, etc. A portion of
real estate equity may also be utilized to meet this
requirement.
ANTHONY’S PIZZA AND PASTA
INTERNATIONAL, INC.
(720) 932-1800
210 St. Paul Street, Suite 200, Denver, CO 80206
http://www.anthonyspizzaandpasta.com
TRAINING/SUPPORT: Arby’s® offers an in depth,
7 week training program that is held in one of our
many Nationally Certified Training Restaurants
throughout the country. In addition, we offer
ongoing world class support.
APPLEBEE’S INTERNATIONAL, INC.
DineEquity, Inc.
(888) 59APPLE
(913) 967-4000
450 North Brand Boulevard, 7th Floor, Glendale,
CA 91203
http://www.applebees.com
42
QUALIFICATIONS: Our ideal candidate, or
someone in their partnership, must have prior
management level experience in food service
and/or restaurant operations. This person must be
designated during the initial stages of the
process.
CONTACT: Maureen DiStefano, Director,
Franchise Development
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
ARTHUR TREACHER’S FISH AND CHIPS
TRUFOODS, LLC
(212) 359-3600 Ext. 133
666 Fifth Avenue, 27th Floor, New York,
NY 10103
http://www.arthurtreachersfranchising.com/locatio
ns.php
ASKAR BRANDS/BLACKJACK
ENTERPRISES LLC
(248) 888-7272
2525 Telegraph Road, Suite 304, Bloomfield Hills,
MI 48302
http://www.blackjackpizza.com
ATLANTA BREAD COMPANY
(800) 398-3728
(770) 432-0933
1200 Wilson Way SE, #A, Smyrna, GA 30082
http://www.atlantabread.com
AUNTIE ANNE’S HAND-ROLLED SOFT
PRETZELS
FOCUS Brands Inc.
(717) 435-1479
48-50 West Chestnut Street, Suite 200, Lancaster,
PA 17603
http://www.auntieannes.com
AURELIO’S PIZZA
Aurelio’s is Pizza Franchise, Ltd.
(708) 798-0080
18162 Harwood Avenue, Homewood, IL 60430
http://www.aureliospizza.com
BACK YARD BURGERS, INC.
(615) 620-2318 Ext. 1203
500 Church Street, Suite 200, Nashville, TN 37219
http://www.backyardburgers.com
BAD DADDY’S BURGER BAR
Bad Daddy’s Franchise Development, LLC
(630) 903-4608
(303) 384-1411
601 Corporate Circle, Golden, CO 80401
http://www.baddaddysburgerbar.com
IFA FOOD AND BEVERAGE MEMBERS
BAJA FRESH MEXICAN GRILL
(310) 582-1993
320 Commerce, Suite 100, Irvine, CA 92602
http://www.bajafresh.com
BANANAS
Villa Enterprises
(973) 695-0913
25 Washington Street, Morristown, NJ 07960
http://www.villaenterprises.com
BARBACOA MEXICAN GRILL
(801) 359-2350
1335 S. 700 W, Salt Lake City, UT 84104
http://www.eatbarbacoa.com
BARRY BAGELS FRANCHISE HOLDINGS
(419) 882-1010
3715 King Road, Toledo, OH 43617
http://www.barrybagelsfranchising.com
BB.Q CHICKEN (BEST OF THE BEST
QUALITY)
(201) 426-0173
321 Broad Avenue, Ridgefield, NJ 07657
http://www.bbqchickenusa.com
BD’S MONGOLIAN GRILL
Mongolian Management & Investment
Company LLC
(952) 288-2363
200 East Travelers Trail, Suite 235, Burnsville,
MN 55337
http://www.gomongo.com
BEE & TEA
Forever Brands LLC
(312) 878-7597
215 W. Ohio Street, Chicago, IL 60654
http://www.beeteashop.com
BEN’S CHILI BOWL
(202) 667-2367
1213 U Street, NW, Washington, DC 20009
http://www.benschilibowl.com
BENNIGAN’S RESTAURANT
Fortress Investment Group
(855) 468-2366
(469) 248-4420
5151 Beltline Road, Suite 300, Dallas, TX 75254
http://www.bennigans.com
BGR-THE BURGER JOINT
(888) 830-0801
19309 Winmeade Drive, #333, Lansdowne,
VA 20176
http://www.bgrtheburgerjoint.com
BEEF JERKY OUTLET
(865) 934-8000
P.O. Box 575, Seymour, TN 37865
http://www.beefjerkyoutlet.com
BASKIN-ROBBINS
Dunkin’ Brands, Inc.
(800) 777-9983
130 Royall Street, Canton, MA 02021
franchiseinfo@baskinrobbins.com
http://www.baskinrobbinsfranchising.com
BEEF O’BRADY’S FAMILY SPORTS PUBS
FSC Franchise Co. LLC
(800) 728-8878
(813) 226-2333
5660 W. Cypress Street, Suite A, Tampa, FL 33607
pgiggi@fscfranchiseco.com
http://www.beefobradysfranchise.com
BIG BOY RESTAURANTS
INTERNATIONAL LLC
(800) 244-2694
(586) 759-6000 (586) 755-8113
4199 Marcy, Warren, MI 48091
franchiseinfo@bigboy.com
http://www.ownabigboy.com
TYPE OF BUSINESS: Named the top ice cream
and frozen dessert franchise in the United States
by Entrepreneur magazine’s 31st annual Franchise
500® ranking, Baskin-Robbins is the world’s
largest chain of ice cream specialty shops. BaskinRobbins creates and markets innovative, premium
ice cream, specialty frozen desserts and beverages,
providing quality and value to consumers at more
than 6,000 retail shops in 33 countries. BaskinRobbins was founded by two ice cream enthusiasts
whose passion led to the creation of more than
1,000 ice cream flavors and a wide variety of
delicious treats.
HISTORY: 212 franchised units; 4 companyowned units; in business since 1985; franchising
since 1998.
HISTORY: 7,000 franchised units; in business
since 1950; franchising since 1950.
CASH INVESTMENT: $125,000-$250,000 start-up
cash; $206,500-$826,500 total investment required.
CASH INVESTMENT: $125,000-$250,000 total
investment required. For a single Baskin-Robbins
shop, the minimum initial cash required is
$125,000 with a net worth at least $250,000.
TRAINING/SUPPORT: Our owners complete a
seven-week training program. Our corporate
training team provides on-site staff training and
opening assistance.
HISTORY: 120 franchised units; 118 companyowned units; in business since 1936; franchising
since 1952. Bob’s Big Boy, a family casual dining
restaurant and home of the Original Double
Decker Hamburger, is celebrating 75 years of
continuous operations. Seeking Multi-unit operators to develop the West, Southwest, South,
Southeast, and Atlantic coast states.
TRAINING/SUPPORT: As a Baskin-Robbins
franchisee, you will benefit from our training
programs, some of which have been featured on
national TV. Over the combined 130-year
existence of our brands, we have encountered and
learned from a wide range of business problems.
We believe we have one of the most comprehensive training and operating manuals to be found
anywhere. Our operating systems help you to
satisfy and delight your guests, that is their
purpose! We have crafted our technique.
QUALIFICATIONS: Keys to Success: Owner
commitment and training, employee training, local
marketing, quality site in healthy market, adequate
capitalization and organizational structure, entrepreneurial attitude.
CASH INVESTMENT: $600,000-$3,000,000
start-up cash; $600,000-$3,000,000 total investment required. Big Boy Restaurants International
LLC is found on the SBA Registry, and is a
VetFran participating member.
CONTACT: Paul Giggi, Director, Franchise
Development
TRAINING/SUPPORT: Franchise owners and
their management teams undergo training
programs focused on the operation functions of
their restaurant. A Franchise Business Director is
assigned to provide on-going support.
QUALIFICATIONS: We are looking for
successful business individuals with previous
Quick Service Restaurant experience.
CONTACT: Franchise Development Team
TYPE OF BUSINESS: We are a casual family
sports pub concept. Our stores are run by
owner/operators who are hard-working and like
people. We serve Buffalo-style chicken wings,
sandwiches, salads, liquor, beer, and wine.
BEN & JERRY’S HOMEMADE, INC.
Ben & Jerry’s Franchising, Inc.
(802) 846-1500
(802) 923-2413
30 Community Drive, South Burlington, VT 05403
http://www.benjerry.com
TYPE OF BUSINESS: Bob’s Big Boy is a family
casual dining restaurant, an iconic highly recognized brand and home of the Original Double
Deck Cheeseburger. Bob’s is making franchise
territories available to candidates who possess a
passion toward restaurant service and creating the
It’s your Big Boy guest experience. We encourage
all candidates to review our Virtual Brochure
located on the Big Boy website.
QUALIFICATIONS: Bob’s Big Boy is seeking
franchisees that want to be multi-unit owners.
Franchise candidates must be committed to be
involved in the day to day operations of the restaurant or have an operating partner with a 10%
equity stake. Business and restaurant experience is
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
43
IFA FOOD AND BEVERAGE MEMBERS
preferred. Financial requirements are a
documented net worth of $500,000 and cash
liquidity of $250,000.
CONTACT: Steve Facione, Vice President
Development
BIGGBY COFFEE
(877) 423-2637
(517) 482-8145 (517) 483-1983
2501 Coolidge Road, Suite 302, East Lansing,
MI 48823
http://www.biggby.com/franchising
BLAST 825 PIZZA
Milano Restaurants International
(559) 432-0399
(559) 981-0721
6729 N. Palm Avenue, Suite 200, Fresno,
CA 93704
http://www.blast825pizza.com
BLIMPIE AMERICA’S SUB SHOP
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
THE BOILING CRAB
(714) 554-6181 Ext. 304
16027 Brookhurst Street, #G-168, Fountain Valley,
CA 92708
http://www.theboilingcrab.com
BOJANGLES’ RESTAURANTS, INC.
(800) 366-9921
(704) 527-2675
9432 Southern Pine Boulevard, Charlotte,
NC 28273
http://www.bojangles-franchise.com
BONANZA STEAKHOUSE
Homestyle Dining LLC
(972) 244-8900
(206) 295-1145
3701 W. Plano Parkway, Plano, TX 75075
http://www.bonanzasteakhouses.com
BONEHEADS FRANCHISE LLC
(404) 705-0802
3075 Jonquil Drive SE, Smyrna, GA 30080
http://www.eatboneheads.com
smoothies and crushes all which are at least 98%
fat free, with no artificial flavours and colourings.
Driven by the strength of its founder, Janine Allis,
Boost is now a global brand powered by worldclass systems, processes and marketing. With over
300 stores across 11 countries, and two new
regions starting before the end of 2014, Boost is
the largest and fastest growing juice and smoothie
chain in the Southern Hemisphere, and remains
one of the fastest growing retailers in Australia.
HISTORY: 250 franchised units; 85 companyowned units; in business since 2000; franchising
since 2003.
CASH INVESTMENT: $1,000,000-$5,000,000
total investment required. The investment figure is
not an upfront franchising fee; it is our recommendation of capital to support the business through
its start-up.
TRAINING/SUPPORT: We believe our training
program to be second to none, with Intellectual
Property that is vast and tailored to all phases of
business from start-up, to sub-franchising and
maturity. We deliver an intense 3 week training
program in Australia, and our International team
will support you in your region for a minimum of
three weeks, to launch in your local market. Our
extensive business information systems create an
environment favourable to the ongoing support of
our international partners.
QUALIFICATIONS: We seek candidates with and
F&B background, who possess strong leasing and
logistics networks, however this is not essential.
We look to grant exclusivity in a particular area or
country, and agree on a number of stores for your
territory. You must possess a great attitude, and be
willing to partner with a business that values hard
work, transparency in communication, and is
process-orientated. Oh, and you’ve got to be ready
to have a whole lot of fun along the way!
CONTACT: Sally Nathan, Franchise Recruitment
Consultant
BOSTON’S RESTAURANT & SPORTS BAR
Boston Pizza Restaurants, LP
(866) 277-8721
(972) 484-9022 (214) 263-5846
1505 LBJ Freeway, Suite 450, Dallas, TX 75234
http://www.bostons.com
BRANN’S STEAKHOUSE & GRILLE
Brann’s Steakhouse & Grille Franchising, LLC
(616) 233-0002
25 Commerce Avenue SW, Suite 50, Grand Rapids,
MI 49503
http://www.branns.com
BOOST JUICE INTERNATIONAL
Retail Zoo
61-3-9508-4465
Level 1, Tower 2, Chadstone Place, 1341
Dandenong Road, Chadstone, VIC 3148 Australia
international@boostjuicebars.com
http://www.boostjuice.com.au
TYPE OF BUSINESS: Boost Juice Bars offer a
selection of delicious freshly squeezed juices,
44
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
THE BRASS TAP
Beef O’ Brady’s
(813) 226-2333
5660 W. Cypress Street, Suite A, Tampa, FL 33607
pgiggi@fscfranchiseco.com
http://www.brasstapbeerbar.com
TYPE OF BUSINESS: Upscale beer bars offering
40 plus craft beers on tap, 300 varieties of
imported, domestic and local craft beers.
CONTACT: Paul Giggi, Director, Franchise Sales
and Development
BRINKER INTERNATIONAL, INC.
(972) 770-1257
6820 LBJ Freeway, Dallas, TX 75240
http://www.brinker.com
BRIXX WOOD FIRED PIZZA
Brixx Franchise Systems, LLC
(704) 247-9736
(919) 225-6491
1942 E. 8th Street, Charlotte, NC 28204
http://www.brixxpizza.com
BROTHERS EST. 1967® BAR & GRILL
Brothers Franchising & Development, LLC
(608) 784-1225
308 South Third Street, La Crosse, WI 54602
http://www.brothersbar.com
BRUEGGER’S FRANCHISE CORPORATION
LDA Management Company
(866) 660-4104
(802) 660-4020
159 Bank Street, Burlington, VT 05401
http://www.brueggers.com
BRUSTER’S REAL ICE CREAM
(480) 529-4565
730 Mulberry Street, Bridgewater, PA 15009
http://www.brusters.com
BUCK’S PIZZA
Buck’s Pizza Franchising Corp., Inc.
(814) 371-3076
P.O. Box 405, Du Bois, PA 15801
http://www.buckspizza.com
BUFFALO WILD WINGS
(800) 499-9586
(952) 593-9943
5500 Wayzata Boulevard, #1600, Minneapolis,
MN 55416
http://www.buffalowildwings.com
BUFFALO’S CAFE
Buffalo’s Franchise Concepts Inc.
(310) 402-0606
9606 Santa Monica Boulevard, Penthouse,
Beverly Hills, CA 90210
http://www.buffaloscafe.com
IFA FOOD AND BEVERAGE MEMBERS
CAFE2U
Cafe2U International
(855) 522-3328
(541) 389-3013 (541) 306-4430
1065 SE Paiute Road, Suite 120, Bend, OR 97702
http://www.cafe2U.com
BURGER 21
(813) 881-0055
8810 Twin Lakes Boulevard, Tampa, FL 33614
apollard@burger21.com
http://www.burger21franchise.com
CALIFORNIA FRESH
BBES
(805) 637-2423
1013 Gardenia Street, Lompoc, CA 93436
http://www.californiafreshla.com
TYPE OF BUSINESS: Burger 21 is a fast casual,
franchise concept featuring 21 chef-inspired burger
creations, hand spun signature shakes, salads, and
much more. With 10 hand-crafted Certified Angus
Beef burgers made from fresh ground chuck, 10
beef-alternatives made with seafood, shrimp,
turkey, chicken, vegetables, and black beans, and a
21st burger and shake of the month, Burger 21
provides a taste experience “beyond the better
burger” for all ages.
CALIFORNIA PIZZA KITCHEN, INC.
(310) 342-5000
12181 Bluff Creek Drive, 5th Floor, Playa Vista,
CA 90094
http://www.cpk.com
HISTORY: 8 franchised units; 4 company-owned
units; in business since 2010; franchising since
2011.
CASH INVESTMENT: $200,000 start-up cash;
$422,083-$974,395 total investment required.
Third party financial assistance available. We
participate in the IFA DiversityFran program and
offer a 20% discount on the franchise fee if the
franchise that has majority ownership in the
franchise business is a qualified minority.
TRAINING/SUPPORT: 6-10 week training period
provided for the franchisee and two members of
the management team.
QUALIFICATIONS: Multi and single unit opportunities available. Food service experience and/or
seasoned business background. Financial qualifications include: a minimum of $200,000 in liquid
cash per unit and a minimum of $500,000 net
worth per unit.
CONTACT: Ashley Pollard, Franchise
Development Manager
BURGER KING CORPORATION
(305) 378-3800
5505 Blue Lagoon Drive, Miami, FL 33126
http://www.bk.com
BURGERFI INTERNATIONAL, LLC
(561) 844-5528
105 U.S. Highway One, North Palm Beach,
FL 33408
http://www.burgerfi.com
CAFE INTERMEZZO
(770) 396-1344
4505 Ashford Dunwoody Road, Atlanta, GA 30346
http://www.cafeintermezzo.com
CAFE YUMM!
Beau Delicious! International, LLC
(877) FOR-YUMM
(541) 683-9866
456 Charnelton Street, Eugene, OR 97401
http://www.cafeyumm.com
CAPRIOTTI’S SANDWICH SHOP, INC.
(866) 959FRESH
(702) 736-3878
6056 S. Durango Drive, Suite 100, Las Vegas,
NV 89113
http://www.capriottis.com
CAPTAIN D’S, LLC
(800) 550-4877
(615) 391-5461
624 Grassmere Park Drive, Suite 30, Nashville,
TN 37211
http://www.captainds.com
CHECKERS & RALLY’S
RESTAURANTS, INC
(888) 913-9135
(813) 283-7069 (813) 283-7000
4300 West Cypress Street, Suite 600, Tampa,
FL 33607
http://www.checkersfranchise.com
CHEEBURGER CHEEBURGER
RESTAURANTS, INC.
(800) 487-6211
(239) 437-1611 (623) 846-4713
11595 Kelly Road, Suite 316, Ft. Myers, FL 33908
http://www.cheeburgerfranchise.com
CHEESEBURGER BOBBY’S
(770) 514-7783
1690 Roberts Boulevard, Suite 121, Kennesaw,
GA 30144
http://www.cheeseburgerbobbys.com
CHICKEN SALAD CHICK
Simply Southern Restaurant Group
(334) 821-7770
724 N. Dean Road, Suite 100, Auburn, AL 36830
http://www.chickensaladchick.com
CHILI’S
Brinker International, Inc.
(972) 770-9917
6820 LBJ Freeway, Dallas, TX 75240
http://www.brinker.com/franchise
CARIBOU COFFEE COMPANY
(763) 592-2200 Ext. 2367
3900 Lakebreeze Avenue, Minneapolis, MN 55429
http://www.cariboucoffee.com
CHRONIC TACOS ENTERPRISES, INC.
(949) 680-4602
31 Journey, Suite 230, Aliso Viejo, CA 92656
http://www.eatchronictacos.com
CARL’S JR.® RESTAURANTS
CKE Restaurants Holdings, Inc.
(866) 253-7655
(805) 745-7842 (314) 259-6206
6307 Carpinteria Avenue, Suite A, Carpinteria,
CA 93013
http://www.carlsjrfranchising.com
CHURCH’S CHICKEN
(800) 639-3495
(770) 350-3800
980 Hammond Drive, Building 2, Suite 1100,
Atlanta, GA 30328-6161
http://www.churchs.com
CARVEL CORPORATION
FOCUS Brands, Inc.
(800) 227-8353 (800) CARVEL-F
(404) 255-3250 Ext. 2043 (404) 705-2051
200 Glenridge Point Parkway, Suite 200, Atlanta,
GA 30342
http://www.carvel.com
CC’S COFFEE HOUSE
(225) 930-4634
9131 Amber Drive, Baton Rouge, LA 70809
http://www.ccscoffee.com
CEREALITY CEREAL BAR & CAFÉ
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
CHURROMANIA®
(786) 401-6026
7740 SW 104th Street, Suite 207, Miami, FL 33156
http://www.churromania.com
CICI’S PIZZA
CiCi Enterprises, LP
(972) 745-9313
(972) 745-9318
1080 West Bethel Road, Coppell, TX 75019
http://www.cicispizza.com
CIN CITY DONUTS®
Lemon Heaven International Inc.
(866) 491-5987
(604) 940-0988
#104 - 7311 Vantage Way, Delta, BC V4G 1C9
Canada
http://www.cincitydonuts.com
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
45
IFA FOOD AND BEVERAGE MEMBERS
CINNABON
FOCUS Brands Inc.
(800) 227-8353
(404) 255-3250 (404) 705-2051
200 Glenridge Point Parkway, Suite 200, Atlanta,
GA 30342
http://www.cinnabon.com
CLASSIC BURGER JOINT
Ministry of Food SAL
961-1-691-107
961-1-694-145
Sodeco- Petro Trad Str., Building No. 8-GF, Beirut
16-7181 Lebanon
donald@cbj.me
http://www.cbj.me
COLD STONE CREAMERY
Kahala Brands
(866) 4 KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
COOKIE ADVANTAGE
(888) 626-6543 (888) 6COOKIE
(918) 369-4777
7 North Armstrong, Bixby, OK 74008
http://www.cookieadvantage.com
COOKIES BY DESIGN
Designed Cookies Inc.
(800) 945-2665
(972) 398-9536 (469) 326-2532
1865 Summit Avenue, Suite 607, Plano, TX 75074
http://www.cookiesbydesign.com
CORA FRANCHISE GROUP, INC.
(905) 673-2672
2798 Thamesgate Drive, Unit 2, Mississauga, ON
L4T 4E8 Canada
http://www.chezcora.com
TYPE OF BUSINESS: Flame-grilled with passion,
Classic Burger Joint serves burgers that cook up a
gourmet storm. We only serve real burgers and
their essential sides, fries, salads and drinks that
enhance the burger experience. Our celebrated
prime quality beef patties are succulently prepared
exclusively for each order as are our freshly
peeled and cut fries and daily baked soft buns. Our
friendly ambiance makes it all even more sensational. This unique level of freshness and personal
touch ensures that each bite at Classic Burger Joint
leaves a mouth-watering impression.
CORNER BAKERY CAFE
(888) 732-2495
(972) 619-4100
12700 Park Central Drive, #1300, Dallas, TX 75251
http://www.cornerbakerycafe.com/franchise-information
HISTORY: 4 franchised units; 8 company-owned
units; in business since 2009; franchising since
2013.
COSTA VIDA MANAGEMENT, INC.
(801) 797-2374
2989 West Maple Loop Road, Suite 100, Lehi,
UT 84043
http://www.costavida.net
CASH INVESTMENT: $200,000-$400,000 startup cash; $463,000-$911,800 total investment
required.
TRAINING/SUPPORT: A specific time for
training will be allocated to the Franchise Owner
and both the management and operations teams,
before the opening of the unit. Ongoing management support will be offered as needed.
QUALIFICATIONS: A F&B operator with more
than 3 years of experience in your
territory/country of interest. A pre-existing central
kitchen setup. The ability to purchase the rights to
open three or more locations. Commitment to
protecting and enhancing the Classic Burger Joint
brand integrity.
CONTACT: Donald Batal, CEO; Jocelyne Feghali,
Office Manager
THE COCA-COLA COMPANY
(404) 676-2678
P.O. Box 1734, Atlanta, GA 30301
THE COFFEE BEANERY, LTD.
(800) 728-2326
3429 Pierson Place, Flushing, MI 48433
http://www.coffeebeanery.com
46
CORPORATE CATERERS FRANCHISE
(305) 223-1230
13335 SW 124th Street, Suite 201, Miami,
FL 33186
http://www.corpcaterers.com
COUSINS SUBS
Cousins Subs Systems, Inc.
(800) 238-9736
(262) 253-7700
N83 W13400 Leon Road, Menomonee Falls,
WI 53051
http://www.cousinssubs.com/franchising
COYOTE UGLY SALOON
(720) 442-7777
(303) 594-6744
841 Front Street, Suite F, Louisville, CO 80027
http://www.coyoteuglyfranchise.com
CULVER’S
Culver Franchising System, Inc.
(608) 644-2130
1240 Water Street, Prairie du Sac, WI 53578
http://www.culvers.com
CUPS FROZEN YOGURT
(973) 369-1305
78 Okner Parkway, Livingston, NJ 07039
http://www.cupsfrozenyogurt.com
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
D.P. DOUGH
(844) 437-3684
605 N. High Street, Mailbox V199, Columbus,
OH 43215
http://www.dpdough.com
DAILY JUICE
(512) 614-3355
5121 Bee Cave Road, Suite 210, Austin, TX 78746
http://www.dailyjuicecafe.com
DAIRY QUEEN
Berkshire Hathaway
(800) 285-8515
(952) 830-0200
7505 Metro Boulevard, Minneapolis, MN 55439
http://www.dairyqueen.com
DAIRY QUEEN CANADA INC.
IDQ Canada Inc.
(905) 639-1492
5045 South Service Road, Suite 3000,
P.O. Box 430, Burlington, ON L7R 3Y3 Canada
http://www.dairyqueen.com
DEL TACO
(800) 628-1368 Ext. 5
(949) 462-7379
25521 Commercentre Drive, Lake Forest,
CA 92630
ltanaka@deltaco.com
http://www.deltacofranchise.com
TYPE OF BUSINESS: At Del Taco, all menu
items taste better because they are made to order
with fresh ingredients including cheddar cheese
grated from 40-pound blocks, handmade pico de
gallo salsa, lard-free beans slow-cooked from
scratch, and marinated chicken grilled in the
restaurant. The Mexican quick service category is
one of the fastest growing segments in the
industry and Del Taco, a category leader, attracts
a broad customer base across all age groups,
income levels and demographics and is committed
staying ahead of the trends to meet customer’s
growing demands for quality food served at a
great value.
HISTORY: 243 franchised units; 304 companyowned units; in business since 1964; franchising
since 1990. From the first taco served in 1964 in
Barstow, CA, to its 547 locations nationwide, Del
Taco has a 50+ year history of offering its customers
fresh, made-to-order menu items at an unbeatable
price. For the first 40 years Del Taco thrived in the
western U.S. In 2010, with new management,
additional private equity support, and a new
refreshed logo and contemporary restaurant prototype, Del Taco began its eastward expansion and
today has more than 547 restaurants in 16 states.
CASH INVESTMENT: $250,000-$500,000 startup cash; $672,700-$1,620,500 total investment
IFA FOOD AND BEVERAGE MEMBERS
required. Del Taco has relationships with many
lending sources which we can refer you. Del Taco
is offering multiple incentives, including one for
franchisees opening in a new Del Taco market,
and one for minorities and veterans interested in
franchise opportunities. The incentives include
reduced royalty and franchise fees. Call us to find
out more.
TRAINING/SUPPORT: At the core of our aggressive nationwide expansion plans is Del Taco’s
commitment to provide our franchisees with the
tools and resources needed to succeed, and we’re
proud to report that our franchisees are seeing
consistent returns, well above current industry
standards. Del Taco provides world-class comprehensive real estate site selection, construction, new
store opening and ongoing training, and strong
operational guidance to support franchisee growth
as well as creative marketing programs.
QUALIFICATIONS: We are looking for franchise
partners who are proud to be with a brand that
serves quality food at a great value, have a passion
for exceptional customer service and have a desire
to grow their business investment. Financial qualifications call for groups with a minimum of
$500,000 liquid capital and $1 million net worth,
the ability to develop a minimum of two restaurants in your desired development territory and
you or an operating partner to have recent,
relevant, QSR restaurant experience.
CONTACT: Laura Tanaka, Director Franchise
Development
DELI DELICIOUS FRANCHISING, INC.
(877) 306-7079
317 W Bedford Avenue, Fresno, CA 93711
http://www.deli-delicious.com
DENNY’S
DFO, LLC
(800) 304-0222
203 East Main Street, Spartanburg, SC 29319
http://www.dennysfranchising.com
DICKEY’S BARBECUE RESTAURANTS, INC.
(972) 248-9899
4514 Cole Avenue, Suite 1100, Dallas, TX 75205
http://www.dickeys.com
DIPPIN’ DOTS FRANCHISING, LLC
(270) 575-6990
2775 West Park Drive, Paducah, KY 42001
http://www.dippindots.com
DOC POPCORN
(866) 599-9744
3200 Carbon Place, Suite 103, Boulder, CO 80301
http://www.docpopcornfranchising.com
DOMINO’S PIZZA
(734) 930-3030 Domestic Info
30 Frank Lloyd Wright Drive, P.O. Box 997,
Ann Arbor, MI 48106-0997
http://www.dominosbiz.com
DONATOS PIZZERIA, LLC
(614) 416-7700
935 Taylor Station Road, Columbus, OH 43230
http://www.donatos.com
DREAM DINNERS
(360) 804-2004
P.O. Box 889, Snohomish, WA 98291
http://www.dreamdinners.com
DUNN BROS COFFEE
(612) 334-9746
111 Third Avenue South, Suite 130, Minneapolis,
MN 55401
http://www.dunnbros.com
EARL OF SANDWICH
Earl of Sandwich (Orlando), LLC
(407) 903-5500
(407) 992-2989
4700 Millenia Boulevard, Suite 400, Orlando,
FL 32839
http://www.earlofsandwichusa.com
EARTHFRUITS YOGURT
(888) 373-2784
400 North 300 West, Salt Lake City, UT 84103
http://www.earthfruitsyogurt.com
DUNKIN’ DONUTS
Dunkin’ Brands, Inc.
(877) 9-DUNKIN
130 Royall Street, Canton, MA 02021
pam.gore@dunkinbrands.com
http://www.dunkinfranchising.com
TYPE OF BUSINESS: Dunkin’ Donuts is the
largest coffee and baked goods chain in the world
providing you, our loyal guest, with high quality
coffee, bagels, donuts and other baked goods since
1950.
HISTORY: 10,800 franchised units; in business
since 1950; franchising since 1955. Founded in
1950, Dunkin’ Donuts is the number one retailer
of hot regular coffee-by-the-cup in America,
selling 2.7 million cups a day, nearly one billion
cups a year. Dunkin’ Donuts is also the largest
coffee and baked goods chain in the world.
CASH INVESTMENT: $240,100-$1,667,750 total
investment required. Dunkin’ Donuts minimum
initial cash required is $250,000 with a net worth
at least $500,000, with no unit minimums in select
markets.
TRAINING/SUPPORT: Dunkin’ Donuts® has a
team of experienced and dedicated franchising
support professionals across the country. From the
moment you complete your franchise application
to the day your franchise opens and beyond, a
team of franchising experts are available to
support you. Dunkin’ Donuts’ franchising support
team includes development, construction, operational support, training, and field marketing
managers. Each team member contributes specialized knowledge to help support your franchise.
QUALIFICATIONS: Franchise investment opportunities are available for both individuals and
corporate investors interested in purchasing development agreements for one or more restaurants. In
reviewing qualifications we look for prior food
service history, experience managing profit and
loss operations, and in building and managing an
organization, financial history, orientation towards
customers, suitability to the system, and available
capital and financing. You must also meet our
training and other requirements.
EAST COAST WINGS & GRILL
East Coast Wings Corp.
(800) 381-3802
100 Cambridge Plaza Drive, Winston-Salem,
NC 27104
http://www.eastcoastwingsfranchise.com
EAST OF CHICAGO PIZZA COMPANY
(419) 225-7116
121 W. High Street, 12th Floor, Lima, OH 45801
http://www.eastofchicago.com
EDIBLE ARRANGEMENTS
(888) 727-4258
(203) 774-8000
95 Barnes Road, Wallingford, CT 06492
http://www.ediblearrangements.com
ELEVATION BURGER
Elevation Franchise Ventures, LLC
(703) 243-7894
4100 N. Fairfax Drive, Suite 703, Arlington,
VA 22203
http://www.elevationburger.com
ELMER’S BREAKFAST*LUNCH*DINNER
Elmer’s Restaurants, Inc.
(503) 252-1485
8338 NE Alderwood Road, Suite 175, Portland,
OR 97220
http://www.eatatelmers.com
FALAFILL
Forever Brands LLC
(708) 222-8330
5400 West 35th Street, Cicero, IL 60804
http://www.eatfalafill.com
FAMOUS DAVE’S
(800) 210-4040 Ext. 1343
(952) 294-1300
12701 Whitewater Drive, Suite 200, Minnetonka,
MN 55343
http://www.famousdaves.com
CONTACT: Franchise Development Team
DON PABLO’S
(706) 343-2000
150 Hancock Street, Madison, GA 30650
http://www.donpablos.com
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
47
IFA FOOD AND BEVERAGE MEMBERS
FANNIE MAY CHOCOLATES
1-800-FLOWERS.com
(440) 793-6494
(330) 232-4135
5353 Lauby Road, North Canton, OH 44720
http://www.fanniemay.com
FARMER BOYS FOOD, INC.
(888) 930-3276
(951) 275-9900
3452 University Avenue, Riverside, CA 92501
http://www.farmerboys.com
FATBURGER NORTH AMERICA, INC.
(310) 402-0606
9606 Santa Monica Boulevard, Penthouse,
Beverly Hills, CA 90210
http://www.fatburger.com
FAZOLI’S RESTAURANTS
Fazoli’s Franchising Systems, LLC
(859) 825-6252
2470 Palumbo Drive, Lexington, KY 40509
franchise@fazolis.com
http://www.fazolis.com
TYPE OF BUSINESS: Fazoli’s is the leading
operator and franchisor of premium fast-casual
Italian restaurants in the U.S. with over 220
locations in 27 states. Fazoli’s appeals to the busy,
value-conscious consumer by offering freshly
prepared entrees for dining in, take-out, drivethru, and catering. Our focus is on high quality
classic and innovative Italian pasta entrees, freshtossed salads, oven-baked sandwiches and pizza,
all prepared-to-order and served on real plateware. The brand is growing through flexible
footprints that include: a new freestanding prototype design, conversion opportunities, in-line
design and non-traditional layouts. With no real
competition and high consumer demand, the time
is now to learn more about the Fazoli’s franchise
opportunity.
HISTORY: 92 franchised units; 127 companyowned units; in business since 1988; franchising
since 1991.
CASH INVESTMENT: $200,000-$500,000 startup cash; $442,000-$1,260,000 total investment
required.
TRAINING/SUPPORT: Fazoli’s support includes:
working with one of the top experienced and
dedicated leadership teams in the industry. From the
moment you become a franchisee to opening day,
our Training and Operations team of Fazoli’s
experts is there to support you. This includes: development, construction, operations support, training,
marketing, and field-based consultants. We offer a
6-week formal management training program, and
in-restaurant E-Learning training with online
tracking and reporting for your associates.
48
QUALIFICATIONS: Fazoli’s franchise opportunities are available for both single and multi-unit
agreements. The ideal franchisee will have food
service experience or the willingness to acquire or
hire same. Fazoli’s current franchisees operate
from 1 to 21 locations and many of our
franchisees operate other restaurant brands. With
minimal non-compete requirement, Fazoli’s is the
perfect complement to your current portfolio of
other businesses.
CONTACT: Sam Nelson, Vice President,
Franchise Recruitment & Development
FIREHOUSE SUBS
Firehouse of America, LLC
(877) 887-8330
(904) 886-8300
3400-8 Kori Road, Jacksonville, FL 32257
franchising@firehousesubs.com
http://www.firehousesubs.com
FIGARO’S ITALIAN PIZZA, INC.
(888) 344-2767 (888) FIGAROS
(503) 371-9318 Ext. 250
1500 Liberty Street SE, Suite 160, Salem,
OR 97302
franchisedev@figaros.com
http://www.figaros.com
TYPE OF BUSINESS: Founded by firemen with a
passion for large, hot sub sandwiches, Firehouse
Subs is one of the fastest growing fast casual
chains with over 850 locations in 43 states and
Puerto Rico. Firehouse Subs enjoys widespread
recognition, making now the precise time to
purchase a new restaurant. The Firehouse Subs
Public Safety Foundation has donated over $12
million of life saving equipment to first responders
in the communities we serve. Take action and
contact us today!!
TYPE OF BUSINESS: Fresh ingredients generously portioned lead to our pizza having “Flavors
That Sing!” Consumers love the food, you’ll love
the system. We celebrated our 33rd anniversary in
2014. We recently introduced a beautiful new store
design for both delivery/carry-out units, as well as
sit-down ‘dine-in’ units.
HISTORY: 60 franchised units; in business since
1981; franchising since 1986. We are the leader in
the “we bake/you bake” segment of the pizza
industry. Attend a Discovery Day and you’ll see
why!
CASH INVESTMENT: $150,000-$199,225 startup cash; $91,000-$398,450 total investment
required. Excellent terms for qualified prospects,
through our network of recommended third party
lenders.
TRAINING/SUPPORT: Approximately 30 days
including: two weeks of in-store and classroom
training, three to five days of in-store mentorship,
9 to 11 days in-store assistance from our field staff
during store opening, and 3-5 day follow-up visit.
QUALIFICATIONS: Must have good people and
management skills, commitment to excellence in
customer service, and solid work ethic.
CONTACT: Ron Berger, CEO
FILTA ENVIRONMENTAL KITCHEN
SOLUTIONS
The Filta Group Inc.
(866) 513-4582
(407) 996-5550 (407) 435-3571
7075 Kingspointe Parkway, #1, Orlando, FL 32819
http://www.filta.com
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
HISTORY: 855 franchised units; 32 companyowned units; in business since 1994; franchising
since 1994.
CASH INVESTMENT: $80,000-$200,000 start-up
cash; $169,414-$989,553 total investment
required.
TRAINING/SUPPORT: 7 week training program:
consisting of 6 weeks in-restaurant and 1 week of
classroom instruction.
QUALIFICATIONS: Franchise Agreement
requires an operating partner with minimum of
50% ownership; work ethic and service culture are
key desired traits.
CONTACT: Greg Delks, VP, Franchise
Development; Don Fox, CEO
FIRST WATCH RESTAURANTS, INC.
(941) 907-9800
8027 Cooper Creek Boulevard, Suite 103,
University Park, FL 34201
http://www.firstwatch.com
THE FLAME BROILER, INC.
(714) 424-0202
1538 E. Warner Avenue, Suite E, Santa Ana,
CA 92705
http://www.flamebroilerusa.com
FOODCO GROUP PTY LIMITED
61-2-9302-2200
Level 1, 424 New South Head Road, Double Bay,
NSW 2028 Australia
http://www.foodco.com.au
FOREVER YOGURT
Forever Brands LLC
(312) 878-7597
215 W. Ohio, Chicago, IL 60654
http://www.foreveryogurt.com
FREAKIN’ UNBELIEVABLE BURGERS
Freakin’ Franchise, LLC
(859) 219-1608
P.O. Box 296, Okemos, MI 48805
http://www.freakinburgers.com
IFA FOOD AND BEVERAGE MEMBERS
FREGGIES
HomeTask, Inc.
(206) 763-6800
611 SW 152nd Street, Seattle, WA 98166
http://www.freggies.com
GOLDEN CHICK
(972) 831-0911
1131 Rockingham Drive, Suite 250, Richardson,
TX 75080
http://www.goldenchick.com
FRENCH FRY HEAVEN
FFH Worldwide LLC
(855) 841 -6379
3304 Beach Boulevard, Jacksonville, FL 32207
http://www.frenchfryheaven.com
GOLDEN CORRAL BUFFET & GRILL
(800) 284-5673
(919) 881-4479 (919) 781-9310
5151 Glenwood Avenue, Raleigh, NC 27612
http://www.goldencorralfranchise.com
FRESH TO ORDER
QS America
(770) 594-8644
8460 Holcomb Bridge Road, Suite 200,
Alpharetta, GA 30022
http://www.f2ofranchise.com
GOLDEN KRUST CARIBBEAN BAKERY
AND GRILL
Golden Krust Franchising, Inc.
(718) 655-7878
3958 Park Avenue, Bronx, NY 10457
http://www.goldenkrustbakery.com
FRIENDLY’S ICE CREAM, LLC
(800) 576-8088
(413) 731-4000
1855 Boston Road, Wilbraham, MA 01095
http://www.friendlys.com
GORDON BIERSCH BREWERY
RESTAURANTS
Big River Breweries, Inc.
(303) 589-9994
5649 West 109th Circle, Broomfield,
CO 80020-3278
http://www.gordonbiersch.com
FRISBY SA
57-633-01300
Cra 17 N 10-21 Zona Industrial La Popa,
Dosquebradas, Risaralda 11372 Columbia
http://www.frisby.com.co
FRULLATI CAFE & BAKERY
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85260
http://www.kahalamgmt.com
FUDDRUCKERS, INC.
Luby’s Fuddruckers Restaurants, LLC
(713) 329-6814
1311 NW Freeway, Suite 600, Houston, TX 77040
http://www.fuddruckers.com
FUZZY’S TACO SHOP
Fuzzy’s Taco Opportunities, LLC
(817) 624-8226
200 Bailey Avenue, Suite 100, Fort Worth,
TX 76107
http://www.fuzzystacoshop.com
GARBANZO MEDITERRANEAN GRILL
(303) 799-1900
6950 S. Tucson Way, Suite G, Englewood,
CO 80112
http://www.eatgarbanzo.com
GIGI’S FRANCHISING, LLC
(615) 567-6735
101 Creekstone Boulevard, Suite 103, Franklin,
TN 37064
http://www.gigiscupcakesusa.com
GIORDANO’S FAMOUS STUFFED PIZZA.
FRESH ITALIAN
VPC Pizza Franchise, LLC
(312) 641-6500
740 North Rush Street, Suite 400, Chicago,
IL 60611
http://www.giordanos.com
GREAT AMERICAN COOKIES
Global Franchise Group
(800) 524-6444
(770) 514-4500
1346 Oakbrook Drive, Suite 170, Norcross,
GA 30093
http://www.greatamericancookies.com
THE HAAGEN-DAZS SHOPPE
COMPANY, INC.
(612) 337-3305
(612) 337-3300
500 Washington Avenue South, Suite 2040,
Minneapolis, MN 55415
http://www.haagendazs.com
HAAGEN-DAZS SHOPPES
INTERNATIONAL
(763) 293-3569
One General Mills Boulevard, Minneapolis,
MN 55426
http://www.haagen-dazs.co.uk
HANDELS HOMEMADE ICE CREAM &
YOGURT
(330) 702-8270
3830 Starr Centre Drive, Suite #1, Canfield,
OH 44406
http://www.handelsicecream.com
HAPPY & HEALTHY PRODUCTS, INC.
(800) 764-6114
(561) 367-0739 Ext. 13
1600 S. Dixie Highway, Suite 200, Boca Raton,
FL 33432
http://www.happyandhealthy.com
HAPPY’S PIZZA FRANCHISE, LLC
(248) 538-0000
30201 Orchard Lake Road, Suite 200, Farmington,
MI 48334
http://www.happyspizza.com
GREAT STEAK
Kahala Brands
(866) 4-KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
HARDEE’S®
CKE Restaurants Holdings, Inc.
(866) 253-7655
(805) 745-7842 (314) 259-6206
100 N. Broadway, Suite 1200, St. Louis, MO 63102
http://www.hardeesfranchising.com
GREAT WRAPS
(888) 489-7277 (888) GT-WRAPS
(404) 248-9900
4 Executive Park East, Suite 315, Atlanta,
GA 30329
http://www.greatwraps.com
HEART TO HOME MEALS INC.
apetito Canada
(905) 799-1022
12 Indell Lane, Brampton, ON L6T 3Y3 Canada
GREEN LEAF’S BEYOND GREAT SALADS
Villa Enterprises
(973) 695-0913
25 Washington Street, Morristown, NJ 07960
http://www.villaenterprises.com
GROUND ROUND GRILL & BAR
(207) 865-9761
15 Main Street, Suite 210, Freeport, ME 04032
http://www.groundround.com
GROWLERU FRANCO, LLC
(720) 465-6670
P.O. Box 96, Creswell, OR 97426
http://www.growleru.com
HONEYBAKED HAM CO. AND CAFE
The HBH Franchise Company, LLC
(866) 968-7424 (866) YOURHBH
(678) 966-3100
3875 Mansell Road, Alpharetta, GA 30022
http://www.honeybakedfranchising.com
HOOTERS OF AMERICA, INC.
(770) 951-2040
1815 The Exchange, Atlanta, GA 30339-2027
http://www.franchising.hooters.com
HOT DOG ON A STICK
HDOS Enterprises
(800) 321-8400 Ext. 342
(760) 930-0456 Ext. 342
5942 Priestly Drive, Carlsbad, CA 92008
http://www.hotdogonastick.com
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
49
IFA FOOD AND BEVERAGE MEMBERS
HOUSE OF DONUTS INTERNATIONAL
(202) 525-6076
(202) 525-6081
7 A Corniche El Nile, Dallah Tower, 6th Floor,
Maadi, Cairo 11431 Egypt
http://www.houseofdonutsfranchise.com
HOW DO YOU ROLL?
HDYR, LLC
(800) 4MY-ROLL
(512) 394-6104
10435 Burnet Road, #107, Austin, TX 78758
http://www.howdoyouroll.com
HUDDLE HOUSE, INC.
HH Holdings
(800) 868-5700
(770) 325-1300 (770) 325-1385
5901-B Peachtree Dunwoody Road NE, Suite 450,
Atlanta, GA 30328
http://www.huddlehousefranchising.com
HUNGRY HOWIE’S PIZZA
(248) 414-3300
30300 Stephenson Highway, Suite 200,
Madison Heights, MI 48071-1600
jjackson@hungryhowies.com
http://www.franchising.hungryhowies.com
TYPE OF BUSINESS: At Hungry Howie’s Pizza
we serve great flavored crust pizza at an amazing
value. The home of the Original Flavored Crust
pizza was born in 1973 in Taylor, Michigan. You
need a distinct point of difference in today’s
marketplace. Look no further than our famous crust
to see why Hungry Howie’s Pizza has an edge over
its competition. While exploring other opportunities
you will appreciate Hungry Howie’s Pizza commitment to our concept, products, and franchisees.
HISTORY: 550 franchised units; in business since
1973; franchising since 1982.
CASH INVESTMENT: $100,000 start-up cash;
$219,700-$371,500 total investment required.
Minimum liquid assets: $100,000. Minimum net
north: $300,000.
TRAINING/SUPPORT: Comprehensive 4 week
classroom, in-store training, field supervision in
site selection, construction, leasing, set-up, and
grand opening preparations. Ongoing marketing,
advertising and public relations support.
QUALIFICATIONS: Self-motivated, goal
oriented, team player with desire to succeed by
achieving and maintaining high quality standards.
Must possess communication skills and ability to
learn and teach franchise format.
CONTACT: Jennifer M Jackson, Director,
Development; Beth Reifert, Franchise
Development Coordinator
50
HWY 55 BURGERS SHAKES & FRIES
(919) 635-0902
102 Commercial Avenue, Mount Olive, NC 28365
http://www.hwy55burgers.com
IHOP
DineEquity, Inc.
(888) 774-4467
(818) 637-3159
450 N. Brand Boulevard, Glendale, CA 91203-2306
http://www.ihop.com
JACK IN THE BOX INC.
(858) 571-4044
(858) 571-4091
9330 Balboa Avenue, San Diego, CA 92123-1516
http://www.jackintheboxinc.com/franchising
JAKE’S WAYBACK BURGERS
Jake’s Franchising LLC
(877) 525-3791 Ext. 23
(203) 439-7991
1157 Highland Avenue, #108, Cheshire, CT 06410
http://www.jakeshamburgers.com
JAMBA JUICE
(510) 596-0179
6475 Christie Avenue, Suite 150, Emeryville,
CA 94608
http://www.jambajuice.com
JASON’S DELI
Deli Management, Inc.
(972) 233-7166
4006 Beltline Road, Suite 220, Addison, TX 75001
http://www.jasonsdeli.com
JERSEY MIKE’S SUBS
(800) 321-7676
(732) 223-4044 (732) 292-8272
2251 Landmark Place, Manasquan, NJ 08736
http://www.jerseymikes.com
JET’S AMERICA, INC.
(586) 268-5870
37501 Mound Road, Sterling Heights, MI 48310
http://www.jetspizza.com
JFE FRANCHISING INC.
(713) 463-7777
2021 Bingle Road, Houston, TX 77055
http://www.jfefood.com
JIMBOY’S TACOS
(916) 788-9770
1830 Sierra Gardens Drive, Suite 20, Roseville,
CA 95661
http://www.jimboystacos.com
JIMMY JOHN’S GOURMET SANDWICHES
(217) 356-9900
2212 Fox Drive, Champaign, IL 61820
http://www.jimmyjohns.com
JOHNNY ROCKETS
The Johnny Rockets Group, Inc.
(949) 643-6100
20 Enterprise, Suite 300, Aliso Viejo, CA 92656
http://www.johnnyrockets.com
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
JOHNNY’S PIZZA HOUSE
JPH Franchising, Inc.
(318) 323-0518
P.O. Box 2757, West Monroe, LA 71294
http://www.johnnys-pizzafranchise.com
JUAN VALDEZ CAFE
Procafecol S.A.
(571) 326-9222
(646) 657-3171
Calle 73, #8-13, Bogota, Cundinamarca, Colombia
http://www.juanvaldezcafe.com
JUICE IT UP!
LLJ Franchise, LLC
(888) 705-8423 (888) 70-JUICE
(949) 475-0146 Ext. 225
17915 Sky Park Circle, Suite J, Irvine, CA 92614
http://www.juiceitupfranchise.com
JUMEIRAH RESTAURANTS LLC
971-4-3749563
971-4-3749540
P.O. Box 211617, Dubai, United Arab Emirates
http://www.jumeirahrestaurants.com
KAHALA COFFEE TRADERS
Kahala Brands
(480) 362-4800
9311 E. Via de Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com/brands/kahalacoffeetraders
KEG RESTAURANTS
(604) 821-6446
10100 Shell Bridge Way, Richmond, BC V6X 2W7
Canada
http://www.kegsteakhouse.com
KFC CORPORATION
Yum! Brands, Inc.
(866) 2YUM-YUM
(502) 874-8201
1900 Colonel Sanders Lane, Louisville,
KY 40213
http://www.kfcfranchise.com
KILWIN’S CHOCOLATES AND ICE CREAM
(866) 596-7273
(231) 347-3800 (630) 631-2123
1050 Bay View Road, Petoskey, MI 49770
http://www.kilwins.com
KOLACHE FACTORY, INC.
(855) KOLACHE
(281) 829-6188
23240 Westheimer Parkway, Suite A, Katy,
TX 77494
http://www.kolachefactory.com
KONO USA, LLC
(855) KONO-USA
1330 Saint Mary’s Street, Raleigh, NC 27605
http://www.konopizzausa.com
IFA FOOD AND BEVERAGE MEMBERS
KRISPY KREME DOUGHNUT
CORPORATION
(336) 725-2981
(888) 249-2726 (336) 726-8244
370 Knollwood Street, Winston-Salem, NC 27103
http://www.krispykreme.com
KRYSTAL COMPANY
(800) 458-5912
(800) 458-5841
1455 Lincoln Parkway, Dunwoody, GA 30346
http://www.krystal.com
LA MADELEINE COUNTRY FRENCH CAFE
LDA Management Company
(214) 696-6962
12201 Merit Drive, Suite 900, Dallas, TX 75251
http://www.lamadeleine.com
QUALIFICATIONS: We look for candidates with
solid business experience, who understand
business finance. You should have an established
net worth in excess of $500,000, liquid assets of
$200,000 or more, and an acceptable credit
history. We want to work with people who are
motivated to operate multiple locations, who work
hard and who are committed to excellence.
LENNY’S SUB SHOP
Lenny’s Franchise Systems, LLC
(877) 705-7827 (877) 705-SUBS
(901) 753-4002 (901) 259-2864
8295 Tournament Drive, Suite 200, Memphis,
TN 38125
http://www.lennys.com
CONTACT: Michelle McMahon, Vice President of
Franchise Sales; Bridget McChristian, Franchise
Sales
LIQUID NUTRITION GROUP, INC.
Liquid Nutrition Franchising Corporation
(514) 932-7555
60 Belvedere Road, Westmount, QC H3Y 1P8
Canada
http://www.liquidnutrition.com
LE MACARON FRENCH PASTRIES
Le Macaron Development LLC
(914) 586-1558
382 St. Aramands Circle, Sarasota, FL 34236
http://www.lemacaron-us.com
LA SALSA
(949) 270-8900
320 Commerce, Suite 100, Irvine, CA 92602
http://www.lasalsa.com
LAROSA’S INC.
(513) 347-5660
2334 Boudinot Avenue, Cincinnati, OH 45238-3417
mmcmahon@larosas.com
http://www.larosas.com/franchise
TYPE OF BUSINESS: LaRosa’s is a family-style
pizzeria serving over 40 menu items for dine in,
carry out, or delivery. For 60 years, we’ve demonstrated consistent performance and proven guest
appeal. Our full service concept features a traditional dining room as well as a bar and party area.
Our Guest Service Center is entirely focused on
guests’ needs, getting pickup and delivery orders
right- the first time. And our customer relationship
management technology helps ensure guest loyalty.
Our over 60 outlets serve real Italian flavor from
real family recipes.
HISTORY: 50 franchised units; 15 companyowned units; in business since 1954; franchising
since 1967. In 1954, founder Buddy LaRosa first
served his Aunt Dena’s pizza recipe at his church
festival. When he saw how popular it was, he and
some friends opened a pizzeria on Cincinnati. 60
years later, LaRosa’s serves communities
throughout OH, KY, and IN.
CASH INVESTMENT: $800,000-$1,000,000 total
investment required.
TRAINING/SUPPORT: Our training program,
customized to the specific needs of each
individual, will prepare you and your team to run a
successful new pizzeria. We provide on-site
training support for you and up to four of your
Management Team members throughout the
opening. We cover topics like: building guest
relationships, food quality and preparation, effectively managing dine in, carry out, and delivery,
cost controls, and using our POS system.
LITTLE CAESARS
Ilitch Holdings, Inc.
(800) 553-5776
(313) 471-6469 (313) 471-6409
2211 Woodward Avenue, Fox Office Center,
Detroit, MI 48201
UsDevelopment@LCEcorp.com
http://www.LittleCaesars.com
LEE’S FAMOUS RECIPE CHICKEN
(850) 344-1130
1270 North Eglin Parkway, Suite C-14, Shalimar,
FL 32579
franchising@famousforchicken.com
http://www.leesfamousrecipe.com
TYPE OF BUSINESS: Home style fried chicken
and sides. Lee Cummings was Colonel Harland
Sanders' nephew. Lee started his own company
with his own "Famous Recipe" in 1966. We make
our living on fresh never frozen chicken, hand
breaded, honey-dipped and pressure cooked! We
are Famous for our home style sides, and our
buttery biscuits. Our Lee's Famous Sweet Tea is a
tradition shared from the South.
HISTORY: 139 franchised units; in business since
1966; franchising since 1966. Our Company was
founded by Lee Cummings - the nephew of
Colonel Harland Sanders in 1966. We are a brand
that has successfully completed nearly 50 years in
the Foodservice business. Many of our current
Franchisees and Licensees have been part of the
system for more than 20 years.
TRAINING/SUPPORT: Training is 6-8 weeks in
Certified Training Stores.
QUALIFICATIONS: Restaurant experience,
independent business experience, willing to be
hands on.
CONTACT: Chuck Cooper, CEO
LEMON HEAVEN®
Lemon Heaven International Inc
(866) 491-5987
(604) 940-0988
#104 - 7311 Vantage Way, Delta, BC V4G 1C9
Canada
http://www.lemonheaven.com
TYPE OF BUSINESS: Little Caesar Enterprises,
Inc., offers strong franchisee candidates opportunities in select locations across the country. As the
largest carry-out pizza chain in America and the
fastest growing pizza chain in the world. Little
Caesars provides candidates an opportunity for
independence with a proven system, outstanding
value, convenience and quality for customers, a
simple operating model, and strong national brand
recognition. Fastest growing pizza chain in the
world based on the net number of stores added
2008-2012.
HISTORY: In business since 1959; franchising
since 1962. Our first international location opened
in 1969. Little Caesars has been named Best Value
in America for six consecutive years by
Sandelman & Associates.
CASH INVESTMENT: $265,000-$681,500 total
investment required. While, Little Caesars does
not currently provide any financing, we do provide
a list of preferred lenders who understand our
business and who will be happy to review your
financing needs.
TRAINING/SUPPORT: During our 6-week
training program, franchisees learn our operating
system as well as important back-office administrative functions. They are equipped with the
information they need to run and grow their
business.
QUALIFICATIONS: Financially, we verify that
candidates have a minimum of $50,000 in liquid
assets and a net worth of at least $150,000.
Candidates must also have the ability to obtain
sufficient financing. The day-to-day operator must
have a significant ownership interest in the
business. If you meet these qualifications, and
share our goals of operational excellence, please
contact us for more information.
CONTACT: Daniel Ducharme, Director, Franchise
Development; Bob Mazziotti, VP, US Franchise
Development
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
51
IFA FOOD AND BEVERAGE MEMBERS
LONG JOHN SILVER’S
LJS Partners
(502) 815-6100
9505 Williamsburg Plaza, Suite 300, Louisville,
KY 40222
http://www.ljsilvers.com
MAGGIEMOO’S ICE CREAM & TREATERY
Global Franchise Group
(800) 524-6444
(770) 514-4500
1346 Oakbrook Drive, Suite 170, Norcross,
GA 30093
http://www.maggiemoos.com
MAGNOLIA BAKERY
(212) 265-2777
1841 Broadway, Suite 1111, New York, NY 10023
http://www.magnoliabakery.com
MAMA FU’S ASIAN HOUSE
Mama Fu’s Franchise Group, LLC
(512) 949-3211
(214) 303 9962
512 E. Riverside Drive, #250, Austin, TX 78704
http://www.mamafusfranchise.com
MANCHU WOK
(905) 946-7200
85 Citizen Court, Unit 9, Markham, ON L6G 1A8
Canada
http://www.manchuwok.com
MARBLE SLAB CREAMERY, INC.
Global Franchise Group
(800) 524-6444
(770) 514-4500
1346 Oakbrook Drive, #170, Norcross, GA 30093
http://www.marbleslab.com
MARCO’S PIZZA
Marco’s Franchising, LLC
(800) 262-7267 (800) 2-MARCOS
(419) 885-7000
5252 Monroe Street, Toledo, OH 43623
http://www.marcosfranchising.com
MAUI WOWI HAWAIIAN COFFEES &
SMOOTHIES
(877) 849-6992
(303) 781-7800 (303) 865-3215
5445 DTC Parkway, Suite 1050,
Greenwood Village, CO 80111
http://www.mauiwowifranchise.com
MAZZIO’S ITALIAN EATERY
(800) 827-1910
(918) 663-8880
4441 S. 72nd E. Avenue, Tulsa, OK 74145
http://www.mazzios.com
MCALISTER’S DELI
FOCUS Brands Inc.
(888) 855-3354 (888) 855-DELI
(770) 360-8300
4501 North Point Parkway, Suite 100, Alpharetta,
GA 30022
http://www.mcalistersdeli.com
52
MCDONALD’S CORPORATION
(630) 623-6196
Campus Office Building, 2915 Jorie Boulevard,
Oak Brook, IL 60523
http://www.aboutmcdonalds.com
THE MELTING POT RESTAURANTS INC.
Front Burner Brands
(800) 783-0867
(813) 881-0055 (813) 425-6205
8810 Twin Lakes Boulevard, Tampa, FL 33614
http://www.meltingpot.com
MENCHIE’S FROZEN YOGURT
(818) 708-0316
17555 Ventura Boulevard, #200, Encino, CA 91316
http://www.menchies.com
MOD SUPER FAST PIZZA
(888) 770-6673
(425) 440-3370
P.O. Box 53530, Bellevue, WA 98015
http://www.modpizza.com
MOE’S SOUTHWEST GRILL
FOCUS Brands
(800) 227-8353
(404) 255-3250 (813) 218-9059
200 Glenridge Point Parkway, Suite 200, Atlanta,
GA 30342
http://www.moes.com
MONICAL PIZZA
(815) 937-1890
530 North Kinzie, Bradley, IL 60915
http://www.monicals.com
MOOYAH BURGERS FRIES SHAKES
(214) 872-4313 Ext. 3
(214) 912-0514
5212 Tennyson Parkway, Plano, TX 75024
http://www.mooyah.com
MR. EMPANADA FRANCHISE CORP.
(813) 879-6233
4029 W. South Avenue, Tampa, FL 33614
http://www.mrempanada.com
MUSCLE MAKER FRANCHISING, LLC
(561) 723-2854
15 Prospect Lane, Suite 2 AB, Colonia, NJ 07067
http://www.musclemakergrill.com
NATHAN’S FAMOUS
(800) NATHANS
(516) 338-8500 Ext. 205 (516) 338-8506
1 Jericho Plaza, Second Floor - Wing A, Jericho,
NY 11753
rwatts@nathansfamous.com
http://www.nathansfamous.com
TYPE OF BUSINESS: The Nathan’s menu
features its famous beef hot dogs and crinkle cut
french fries as the center piece of an expandable
variety menu which may include: hamburgers,
Philly cheesesteaks, chicken products, snacks, and
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
desserts. Menu items can be added or deleted to
accommodate marketing needs as well as space
requirements. Most Nathan’s restaurants offer a
co-branded menu with Arthur Treachers fish
products.
HISTORY: 300 franchised units; 5 companyowned units; in business since 1916; franchising
since 1975. Nathan’s Famous has enjoyed uninterrupted business for more than 95 years. Because of
the Nathan’s “points of distribution” strategy
Nathan’s brand awareness is now worldwide.
Nathan’s products are now sold in more than
45,000 locations worldwide.
CASH INVESTMENT: $10,000-$100,000 start-up
cash; $50,000-$1,000,000 total investment
required. For outlets ranging in size from 120 sq.
ft. to 3,000 sq. ft.
TRAINING/SUPPORT: A 3-week
certification/training program is open to all
managers of Nathan’s franchise restaurants.
Attendees receive both classroom and hands-on
experience from a certified training manager.
Nathan’s also provides ongoing operations and
marketing support.
QUALIFICATIONS: Successful franchisees have
a commitment to their customers, employees, the
Nathan’s brand, and exhibit a strong desire to
succeed.
CONTACT: Randy K. Watts, Vice President of
Franchise Operations
NATIVE GRILL & WINGS
(480) 247-8610
1757 E. Baseline Road, 6-122, Gilbert, AZ 85233
http://www.nativegrillandwings.com
NESTLE TOLL HOUSE CAFE BY CHIP
Crest Foods, Inc.
(214) 281-8065
(214) 495-9533
101 W. Renner Road, Suite 240, Richardson,
TX 75082
http://www.nestlecafe.com
THE NEW MIAMI SUBS GRILL
Miami Subs Franchising Corporation
(954) 973-0000
6300 NW 31st Avenue, Fort Lauderdale, FL 33309
http://www.miamisubs.com
NEWK’S FRANCHISE COMPANY, LLC
(601) 982-1160
2680 Crane Ridge Drive, Jackson, MS 39216
ccheek@newks.com
http://www.newks.com
TYPE OF BUSINESS: Restaurant.
HISTORY: 58 franchised units; 10 companyowned units; in business since 2004; franchising
since 2005.
IFA FOOD AND BEVERAGE MEMBERS
CASH INVESTMENT: $795,000-$1,130,000 total
investment required.
CONTACT: Chris Cheek, Chief Development
Officer
THE NOODLE HOUSE
971-4-3749563
971-4-3749540
P.O. Box 211617, Global Village, Dubai,
United Arab Emirates
http://www.thenoodlehouse.com
NOTHING BUNDT CAKES
Nothing Bundt Cakes Enterprises, LLC
(866) 482-8638
(702) 361-2047
8320 W. Sahara Avenue, #140, Las Vegas,
NV 89117
http://www.nothingbundtcakes.com/franchise
NRGIZE LIFESTYLE CAFE
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
ORDERUP
(443) 743-3272
3500 Boston Street, Suite 432, Baltimore,
MD 21224
http://www.orderup.com
P.J.’S COFFEE OF NEW ORLEANS
(985) 792-5776
109 New Camellia Boulevard, Suite 100,
Covington, LA 70433
http://www.pjsfranchise.com
PAISANO’S
(703) 378-1500
5900 Fort Drive, Suite 302, Centreville, VA 20121
http://www.paisanospizza.com
PANCHERO’S MEXICAN GRILL
Pancheros Franchise Corporation
(888) 639-2378
(319) 545-6565
2475 Coral Court, Suite B, Coralville, IA 52241
http://www.pancheros.com
O’LEARYS TRADEMARK AB
46-8-545-165-30
Sveavageu 168, Stockholm 113 46 Sweden
http://www.olearys.se
OLD CHICAGO FRANCHISING, INC.
(855) BUILD-OC
(855) 284-5362
201 West Main Street, Suite 301, Chattanooga,
TN 37408
http://www.ocfranchising.com
ORANGE JULIUS CANADA LIMITED
International Dairy Queen
(905) 639-1492
905 Century Drive, P.O. Box 430, Burlington, ON
L7R 3Y3 Canada
http://www.orangejulius.com
ORANGE JULIUS OF AMERICA
International Dairy Queen
(952) 830-0200
7505 Metro Boulevard, Minneapolis, MN 55439
http://www.orangejulius.com
ORANGE LEAF FROZEN YOGURT
(888) 883-1004
(405) 463-7304 (405) 463-7319
14201 Caliber Drive, Suite 200, Oklahoma City,
OK 73134
http://www.orangeleafyogurt.com
TYPE OF BUSINESS: Papa Murphy’s is the
largest Take ‘N’ Bake Pizza Chain with over 1,000
stores now open. We offer high quality pizza that
is made fresh to order. Our stores have a lower
initial investment compared to the restaurant
industry. Our pizzas create a strong consumer
value and appeal.
HISTORY: 1,350 franchised units; 60 companyowned units; in business since 1981; franchising
since 1982. Operating in 30 states.
CASH INVESTMENT: $25,000-$50,000 start-up
cash; $216,430-$381,220 total investment
required. Third party approved lenders.
‘OHANA BROS. ISLAND STYLE SNACK
COMPANY
(925) 548-8776
7034 Commerce Circle, Suite F, Pleasanton,
CA 94588
http://www.ohanabros.com
O’CHARLEY’S, INC.
American Blue Ribbon Holdings, LLC
(615) 782-6929
3038 Sidco Drive, Nashville, TN 37204
http://www.ocharleys.com
PAPA MURPHY’S TAKE ‘N’ BAKE PIZZA
Papa Murphy’s International, Inc.
(360) 260-7272
8000 NE Parkway Drive, Suite 350, Vancouver,
WA 98662
franchise@papamurphys.com
http://www.papamurphys.com
TRAINING/SUPPORT: Combination of classroom
and hands on work in the stores. One week
required in Vancouver, WA. Total training is 5
weeks.
PAPA JOHN’S PIZZA
Papa John’s International, Inc.
(502) 261-4844
2002 Papa John’s Boulevard, Louisville, KY 40299
regan_clauson@papajohns.com
http://www.papajohns.com
QUALIFICATIONS: Be a full-time
owner/operator and complete the required training.
Minimum financial requirements $250,000 net
worth and $80,000 liquid assets.
TYPE OF BUSINESS: Committed to delivering
on its brand promise of “Better Ingredients. Better
Pizza.”, Papa John’s is the recognized quality
leader in the pizza category. Papa John’s opened
its first pizza restaurant in 1984. Today, Papa
John’s boasts more than 4,500 restaurants worldwide. For 13 out of the last 15 years, Papa John’s
has earned the highest customer satisfaction rating
among pizza chains in the highly regarded
American Customer Satisfaction Index (ACSI).
PAPA SAVERIO’S
Vive Bene Enterprises, Inc.
(847) 980-2000
2250 Point Boulevard, Suite 335, Elgin, IL 60123
http://www.papasaverios.com
HISTORY: 3,796 franchised units; 741 companyowned units; in business since 1984; franchising
since 1986.
CASH INVESTMENT: $50,000 start-up cash;
$200,000-$300,000 total investment required.
TRAINING/SUPPORT: Papa John’s Development
Team provides customized assistance to our
franchise community regarding site selection,
construction management, and equipment.
QUALIFICATIONS: Minimum of $50,000 in cash
or liquid assets. Minimum net worth of $250,000.
Ability to obtain financing up to $275,000.
Restaurant or retail management experience
preferred.
CONTACT: Regan Clauson, Franchise
Qualification Specialist
CONTACT: Franchise Sales
PARIS BAGUETTE
(562) 946-2010
6100 S. Malt Avenue, Los Angeles, CA 90040
http://www.parisbaguetteusa.com
PERSONA PIZZA HOLDINGS, LLC
(305) 775-9169
905 State Street, Santa Barbara, CA 93101
http://www.personapizzeria.com
PETERBROOKE CHOCOLATIER
Peterbrooke Franchising of America, LLC
(904) 482-1957
(772) 485-4022
4339 Roosevelt Boulevard, Suite 400, Jacksonville,
FL 32210
http://www.peterbrooke.com
PHILLY PRETZEL FACTORY
Soft Pretzel Franchise Systems, Inc.
(215) 338-4606
7368 Frankford Avenue, Philadelphia, PA 19136
http://www.ownappf.com
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
53
IFA FOOD AND BEVERAGE MEMBERS
PIE FIVE PIZZA CO.
RAVE Restaurant Group
(469) 384-5000
(800) 284-3466
3551 Plano Parkway, The Colony, TX 75056
http://www.piefivepizza.com
PINKBERRY
(310) 299-2500
3130 Wilshire Boulevard, 4th Floor, Santa Monica,
CA 90403
http://www.pinkberry.com
record keeping, and more. We are proud of “Pizza
Factory U” an exclusive benefit for franchisees
where they can watch training videos at their
convenience as well as have a hand in their local
marketing. We believe in continuing education for
everyone in our franchise.
York Style pizza by the slice, as well as whole
pies!
QUALIFICATIONS: Prior restaurant experience is
not required as you will be required to complete
our training program.
CASH INVESTMENT: $150,000-$200,000 startup cash; $91,000-$380,950 total investment
required. No financial assistance, but help in
preparing you for traditional lending such as
conventional bank loan or SBA.
CONTACT: Nikki VanVelson, Assistant
PINOT’S PALETTE
(713) 777-4668
10333 Harwin Drive, Suite 580, Houston,
TX 77036
http://www.pinotspalette.com
PIZZA FRESH
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 E. Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
PITA PIT, INC.
(866) OWNAPIT
(208) 765-3326
105 N. Fourth Street, Suite 208, Coeur d’Alene,
ID 83814
http://www.pitapitusa.com
PIZZA HOTLINE
HIPS MB. LTD.
(204) 582-0124
1109 Wiles Avenue, Winnipeg, MB R3P 2S2
Canada
http://www.pizzahotline.ca
PIZZA 9 FRANCHISE CORPORATION
(505) 764-3782
P.O. Box 21614, Albuquerque, NM 87154
http://www.pizzanine.com
PIZZA HUT, INC.
Yum! Brands, Inc.
(972) 338-8347
7100 Corporate Drive, Plano, TX 75024
http://www.pizzahutfranchise.com
PIZZA INN, INC.
RAVE Restaurant Group
(800) 284-3466
(469) 384-5000
3551 Plano Parkway, The Colony, TX 75056
http://www.pizzainn.com
PIZZA FACTORY INC.
(800) 654-4840
(559) 683-3377
P.O. Box 989, 49430 Road 426, Suite D, Oakhurst,
CA 93644-0989
info@pizzafactoryinc.com
http://www.pizzafactory.com
TYPE OF BUSINESS: Pizza restaurant franchise
featuring fresh, made to order pizza with our
"secret" seasonings that customers love. We also
have an extensive menu featuring pasta, calzone,
sandwiches, and a salad bar. Our franchisees are
family to us and our first priority. We offer handson training and we are proud that our field support
personnel have over 20 years experience with our
company. Our restaurants are family friendly and
customers enjoy watching us hand-toss our pizzas,
thus our trademark "We Toss’em, They’re
Awesome".
HISTORY: 110 franchised units; 2 companyowned units; in business since 1979; franchising
since 1985.
CASH INVESTMENT: $150,000-$450,000 startup cash required.
TRAINING/SUPPORT: Hands-on training at a
selected training center and Pizza Factory training
restaurant. You'll learn every aspect of the business
from food preparation to employees, to delivery, to
54
HISTORY: 25 franchised units; in business since
1993; franchising since 2002. We celebrated our
20th anniversary in 2013. Contact us and learn
why everyone loves Pizza Schmizza.
TRAINING/SUPPORT: Our training program is a
35-day pizza boot camp where you will learn
everything you need to know to operate and
market the Pizza Schmizza concept!
QUALIFICATIONS: Must be people oriented with
excellent business background and customer
service experience. Must be willing to be the
hands-on manager of your first store. Must have
$150,000 cash.
CONTACT: Ron Berger, CEO
PIZZAREV FRANCHISING, LLC
(805) 418-5207
2535 Townsgate Road, Suite 101, Westlake Village,
CA 91361
http://www.pizzarev.com
PLANET SMOOTHIE
Planet Smoothie / Tasti D-Lite
(866) 424-4640
(615) 550-3100
5141 Virginia Way, Suite 380, Brentwood,
TN 37027
http://www.planetsmoothie.com
THE PIZZA PRESS
RMS Industries
(714) 323-7134
1616 South Clementine Street, Anaheim, CA 92802
http://www.thepizzapress.com
POLLO CAMPERO
Campero USA Corp.
(972) 770-2800
5420 LBJ Freeway, Lincoln Center, Tower II,
Suite 137, Dallas, TX 75240
http://www.campero.com
PIZZA RANCH
(800) 321-3401
(712) 707-8800
204 19th Street SE, P.O. Box 465, Orange City,
IA 51041
http://www.pizzaranchfranchise.com
POLLO TROPICAL
Fiesta Restaurant Group
(305) 670-7696
7300 N. Kendall Drive, Miami, FL 33156
http://www.pollotropical.com
PIZZA RUSTICA
Rustica Franchise Company, Inc.
(305) 535-8882
605 Lincoln Road #240, Miami Beach, FL 33139
http://www.pizza-rustica.com
PONDEROSA STEAKHOUSE
(972) 244-8900
(206) 295-1145
3701 W. Plano Parkway, Plano, TX 75075
http://www.ponderosasteakhouses.com
PIZZA SCHMIZZA
Schmizza International, Inc.
(503) 371-9318 Ext. 210
1500 Liberty Street SE, Suite 160, Salem,
OR 97302
info@schmizza.com
http://www.schmizza.com
TYPE OF BUSINESS: Pizza Schmizza is a fun,
eclectic, kitschy, irreverent concept that sells New
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
POPEYES LOUISIANA KITCHEN
(800) 639-3780
(404) 459-4623
400 Perimeter Center Terrace, Suite 1000, Atlanta,
GA 30346
http://www.popeyes.com/franchise
PORT CITY JAVA
Black Gold Holdings, LLC
(910) 796-6646
101 Portwatch Way, Wilmington, NC 28412
http://www.portcityjava.com
IFA FOOD AND BEVERAGE MEMBERS
PORT OF SUBS, INC.
(800) 245-0245 Ext. 1324
(775) 747-0555 Ext. 1324
5365 Mae Anne Avenue, Suite A-29, Reno,
NV 89523
http://www.portofsubs.com
POTBELLY SANDWICH SHOP LLC
(312) 951-0600
222 Merchandise Mart Plaza, 23rd Floor, Chicago,
IL 60654
http://www.potbelly.com/franchising
PRETZELMAKER
Global Franchise Group
(800) 524-6444
(770) 514-4500
1346 Oakbrook Drive, #170, Norcross, GA 30093
http://www.pretzelmaker.com
PRIMOHOAGIES
(856) 742-1998
640 Ryan Avenue, Unit V4, Westville, NJ 08093
http://www.primohoagies.com
PUDGIE’S NAKED CHICKEN CO.
TruFoods, LLC
(800) PUDGIES
(212) 359-6000 Ext. 133
666 Fifth Avenue, 27th Floor, New York, NY 10103
http://www.pudgies.com
QDOBA MEXICAN GRILL
(858) 571-4091
4865 Ward Road, Suite 500, Wheat Ridge,
CO 80033-1902
http://www.qdoba.com/franchise
QUAKER STEAK & LUBE
(724) 981-3123
101 Chestnut Street, Sharon, PA 16146
http://www.thelube.com
QUIZNO’S SUB
The Quizno’s Master LLC
(800) 335-4782
(720) 359-3300
7595 Technology Way, Suite 200, Denver,
CO 80237
http://www.ownaquiznos.com
RALPH’S FAMOUS ITALIAN ICES
FRANCHISE CORP.
(718) 448-0853
501 Port Richmond Avenue, Staten Island,
NY 10302
http://www.ralphsices.com
RANCH ONE
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
REPICCI’S ITALIAN ICE & GELATO
Repicci’s Franchise Group, LLC
(423) 593-4141
P.O. Box 380423, Birmingham, AL 35238
http://www.repiccisitalianice.com
RED BOY PIZZA FRANCHISING CORP.
(510) 336-3160
4308 Arden Place, Oakland, CA 94602
james@redboypizza.com
http://www.redboypizza.com
TYPE OF BUSINESS: We offer high quality
pizzas, pastas, salads, soups and more for dine-in,
take-out, and delivery. With over 45 years of
experience and a reputation for quality and
service, Red Boy Pizza is a household name and
an asset to each community.
HISTORY: 6 franchised units; 2 company-owned
units; in business since 1969; franchising since
1970. Red Boy Pizza has been around since 1969,
that’s 45 years! Time and recession tested, Red
Boy Pizza is a safe investment for many more
years to come.
CASH INVESTMENT: $70,000-$130,000 start-up
cash; $192,000-$418,000 total investment
required.
TRAINING/SUPPORT: We provide 3 weeks of
training in existing stores and 2 weeks onsite
before, during and after opening as well as ongoing
support. We provide all information, marketing,
vendors etc. to ensure a successful restaurant.
Additional training and support services available.
RIGATONI’S RESTAURANTS
(925) 551-3399
7950 Dublin Boulevard, Suite 109, Dublin,
CA 94568
http://www.rigatonis.com
RISING ROLL GOURMET
(404) 816-9292
(404) 202-1141
Four Piedmont Center, 3565 Piedmont Road,
Suite 100, Atlanta, GA 30305
http://www.risingroll.com
RITA’S ITALIAN ICE
(800) 677-7482 (800) 677-RITA
(215) 876-9300
1210 Northbrook Drive, Suite 310, Trevose,
PA 19053
http://www.ritasice.com
RITTER’S FROZEN CUSTARD
TruFoods, LLC
(212) 359-3600
666 Fifth Avenue, 27th Floor, New York, NY 10103
http://www.ritters.com
QUALIFICATIONS: Foodservice experience
preferred.
CONTACT: James Radwan, General Manager &
COO
RED MANGO YOGURT CAFE & JUICE BAR
Brix Holdings, LLC
(214) 302-5910
2811 McKinney Avenue, Suite 354, Dallas,
TX 75204
http://www.redmangousa.com
REDBRICK PIZZA
Brix Holdings, LLC
(214) 302-5912
2811 McKinney Avenue, Suite 354, Dallas,
TX 75204
http://www.redbrickpizza.com
REEM AL BAWADI GROUP
971-4-328-4333
Office No. 1, Indigo Central, Bldg No. 8, Al
Manara Sheikh Zayed, P.O. Box 6656, Dubai,
United Arab Emirates
http://www.reemalbawadi.com
REGINELLI’S PIZZERIA
Reginelli’s Franchise, LLC
(504) 897-4855
323 Octavia Street, New Orleans, LA 70115
http://www.reginellis.com
ROBEKS FRESH JUICES & SMOOTHIES
(855) 476-2357
(310) 727-0500 (310) 844-1550
5220 Pacific Concourse Drive, Suite 395,
Los Angeles, CA 90045
franchising@Robeks.com
http://www.RobeksFranchise.com
TYPE OF BUSINESS: At Robeks, it’s our
mission to support active and healthy lifestyles by
creating and serving premium blended-to-order
smoothies, freshly squeezed juices, and healthy
snacks that are highly nutritious and delicious.
Our stores are easier to operate and manage
compared to other concepts, which allows owners
to open multiple units. Our loyal customer base
enjoys Robeks products throughout their day,
multiple times each week, and as a Robeks
franchisee, you can count on us to create exciting
products that both taste good and are good for
you…products with purpose and flavors with
function!
HISTORY: 105 franchised units; in business since
1996; franchising since 2001.
CASH INVESTMENT: $150,000-$500,000 startup cash; $194,100-$318,000 total investment
required. Third party financing may be available to
qualified franchisees.
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
55
IFA FOOD AND BEVERAGE MEMBERS
TRAINING/SUPPORT: 3 weeks training provided
- classroom and hands-on in stores. Areas of
training include: customer service, product preparation and management, and purchasing,
day-to-day operations (opening/closing, equipment
and facilities management), marketing (in-store
and in community), point-of-sale operation; hiring,
training, and retention; financial, cash management, and general administration.
QUALIFICATIONS: Single Unit: $150K in liquid
assets, $500K net worth. 3-Pack (fees discounted):
$250K liquid, $700K net worth. Area Developer
(fees discounted): $400K liquid, $1 million net
worth. Restaurant or franchise experience a plus,
willingness to invest full-time (at least in the
beginning); interest in healthier eating/active
lifestyle, outgoing, engaging personality, able to
lead teams of younger workers, commitment to
community involvement and excellence in
customer service.
CONTACT: Corey Remington, Manager of
Franchise Development
ROCK ‘N’ JOE COFFEE
Ablak Holdings, LLC
(412) 919-2100
1005 South Bee Street, Pittsburgh, PA 15220
http://www.rocknjoe.com
ROCK & BREWS FRANCHISING, LLC
(310) 615-0010
149 Standard Street, El Segundo, CA 90245
mike.reynolds@rockandbrews.com
http://www.rockandbrews.com
TYPE OF BUSINESS: Rock & Brews is a new,
family-friendly rock-inspired dining and entertainment venue offering affordable, quality American
cuisine and a broad selection of craft beers.
HISTORY: 4 franchised units; 2 company-owned
units; in business since 2012; franchising since
2012.
CASH INVESTMENT: $2,000,000-$3,500,000
start-up cash required.
TRAINING/SUPPORT: We offer extensive
training at our corporate facility.
QUALIFICATIONS: We are looking for experienced multi-unit operators.
CONTACT: Dave Furano, Manager; Michael
Zislis, Manager
ROCK BOTTOM
(423) 424-2000
2001 Riverside Drive, Suite 3100, Chattanooga,
TN 37406
http://www.rockbottom.com
56
ROCKY ROCOCO PAN STYLE PIZZA
& PASTA
Rococo Franchise Corporation
(262) 569-5580
105 E. Wisconsin Avenue, Oconomowoc,
WI 53066
http://www.rockyrococo.com
ROLLERZ
Kahala Brands
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
ROMEO’S FRANCHISE CORPORATION
(330) 952-1493
3995 Medina Road, Medina, OH 44256
http://www.romeospizza.com
ROSATI’S PIZZA
Rosati’s Franchising, Inc.
(847) 915-9174
(847) 915-1414
2250 Point Boulevard, Suite 335, Elgin, IL 60123
http://www.rosatisfranchising.com
ROY ROGERS RESTAURANTS
Roy Rogers Franchise Company, LLC
(240) 233-6062
(301) 695-8563
4991 New Design Road, Suite 109, Frederick,
MD 21703
http://www.royrogersrestaurants.com
RUBY’S FRANCHISE SYSTEMS, INC.
(800) HEY-RUBY
(949) 644-7829 Ext. 241
557 Wald, Irvine, CA 92618
lsidoti@rubys.com
http://www.rubys.com
TYPE OF BUSINESS: 1940’s diner serving
breakfast, Lunch, dinner and desserts. Award
winning service and food, including burgers and
shakes!
HISTORY: 17 franchised units; 18 companyowned units; in business since 1982; franchising
since 1985.
TRAINING/SUPPORT: Orientation training
program for multi-unit developer, complete
management training and pre-opening new unit
training.
QUALIFICATIONS: Prefer franchise partners that
have a minimum of 5 years successful experience
as a multi-unit developer in the franchised restaurant industry.
CONTACT: Larry Sidoti, Vice President,
Franchise Development
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
RUSSO’S NEW YORK PIZZERIA
(713) 821-1322
5847 San Felipe, #1730, Houston, TX 77057
http://www.nypizzeria.com
RUSTY TACO
(402) 681-1340
701 East 15th Street, Suite 201, Plano, TX 75074
http://www.rustytaco.com
SALADARITY
a Green Fine Salad Company
(954) 769-0708
(954) 610-1128
2400 E. Commercial Boulevard, Suite 800,
Fort Lauderdale, FL 33308
http://www.saladarity.com
SALSARITA’S FRESH CANTINA
(866) 617-2572
(704) 540-9447
4601 Charlotte Park Drive, Suite 250, Charlotte,
NC 28217
http://www.salsaritasfranchising.com
SAMURAI SAM’S TERIYAKI GRILL
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
SANSAI NORTH AMERICA FRANCHISING
(310) 676-2809
12259 Crenshaw Boulevard, Suite C, Hawthorne,
CA 90250
http://www.sansaisushigrill.com
SARGO’S SUBS
Figaro’s Italian Pizza, Inc.
(888) 344-2767
(503) 371-9318
1500 Liberty Street, S.E., Suite 160, Salem,
OR 97302
http://www.sargosubs.com
SARKU JAPAN
(800) 668-3858
(905) 946-5694 (312) 909-0007
7650 Birchmount Road, Markham, ON L3R 6B9
Canada
http://www.sarkujapan.com
SATELLITE COFFEE
(855) 560-9600
2701 Broadway Boulevard NE, Suite A,
Albuquerque, NM 87107
http://www.satellitecoffee.com
SAXBYS COFFEE
Saxbys Coffee Worldwide
(215) 701-3400
(484) 472-6100 Ext. 117
401 Parkway Drive, Broomall, PA 19008
http://www.saxbyscoffee.com
SBARRO, LLC
(800) 766-4949
(631) 715-4100
401 Broadhollow Road, Melville, NY 11747
http://www.sbarro.com
IFA FOOD AND BEVERAGE MEMBERS
SCHLOTZSKY’S
Focus Brands Inc.
(404) 255-3250
(404) 705-4412
200 Glenridge Point Parkway, Suite 200, Atlanta,
GA 30342
http://www.schlotzskys.com
SCHWIERTERT’S CONES & CANDY
(503) 436-1470
(503) 593-1966
P.O. Box 189, 144 N. Hemlock, Cannon Beach,
OR 97110
http://www.schwieterts.com
SCOOTER’S COFFEE
Boundless Enterprises, LLC
(877) 494-7004
(402) 614-1723
6824 J Street, Omaha, NE 68117
http://www.scooterscoffee.com/franchise-opportunities
SEMSOM
Treats Holding SAL
961-1-483065
Sin El Fil, Horch Tabet, Michaca Building,
1st Floor, Beirut, Lebanon
http://www.semsom.com
SHANE’S RIB SHACK
(678) 410-3512
829 Fairways Court, Suite 200, Stockbridge,
GA 30281
http://www.shanesribshack.com
SHIRLEY’S GOURMET POPCORN
COMPANY
Shirley’s Franchising, LLC
(888) 501-5602
117 South Main Street, P.O. Box 131, Bluffton,
OH 45817
http://www.shirleyspopcorn.com
SHONEY’S COMPANIES, LLC
(877) 474-6693
(615) 231-2330
1717 Elm Hill Pike, Suite B-1, Nashville,
TN 37210
http://www.shoneysfranchise.com
SIZZLER
(310) 846-8780
25910 Acero Road, Suite 350, Mission Viejo,
CA 92691
http://www.sizzler.com
SKYLINE CHILI, INC.
(800) 443-4371
(513) 874-1188
4180 Thunderbird Lane, Fairfield, OH 45014
http://www.skylinechili.com
SLIDERS GRILL & BAR
(860) 479-9030
941 Queen Street, Unit B, Southington, CT 06489
http://www.slidersgrillbar.com
SHAKEY’S
Shakey’s USA, Inc.
(626) 576-0616
(626) 576-0737
2200 W. Valley Boulevard, Alhambra, CA 91803
franchiseop@shakeys.com
http://www.shakeys.com
SMASHBURGER
(303) 633-1500
3900 East Mexico, Suite 1200, Denver, CO 80210
http://www.smashburger.com
TYPE OF BUSINESS: Shakey’s offers a variety
of menu items including: pizza, chicken, famous
Mojo potatoes®, and Bunch of Lunch® pizza buffet
lunch offering in a causal, fun, family atmosphere.
Our brand retains incredible awareness worldwide
with over 200 outlets.
HISTORY: 121 franchised units; 24 companyowned units; in business since 1954; franchising
since 1957.
CASH INVESTMENT: $35,000-$250,000 start-up
cash; $461,000-$1,684,500 total investment
required.
TRAINING/SUPPORT: Initial program is
comprised of a minimum 6-week classroom and
actual in-restaurant training. New store opening
assistance is also provided.
QUALIFICATIONS: Restaurant and/or food
industry experience preferred. Business management and people skills are essential.
CONTACT: Sonia Barajas-Najera, VP Franchise
Administration
HISTORY: 80 franchised units; in business since
2008; franchising since 2008.
CASH INVESTMENT: $350,000-$450,000 total
investment required.
TRAINING/SUPPORT: 2 weeks at our Training
Center and 1-2 weeks on location.
CONTACT: Mike Graham, VP Franchise
Development; Mark Cunningham, Global Chief
Business Development Officer
SMOOTHIE FACTORY
Brix Holdings, LLC
(214) 302-5911
2811 McKinney Avenue, Suite 354, Dallas,
TX 75204
http://www.smoothiefactory.net
SMOOTHIE KING
Smoothie King Franchises, Inc.
(800) 577-4200
(985) 635-6973
3900 N. Causeway Boulevard, Suite 1300,
Metairie, LA 70002
http://www.smoothiekingfranchise.com
SONIC DRIVE-IN
Sonic Corporation
(800) 569-6656
(405) 225-5000
300 Johnny Bench Drive, Oklahoma City,
OK 73104
http://www.sonicdrivein.com
SONNY’S REAL PIT BBQ
(407) 660-8888
201 N. New York Avenue, 3rd Floor, Winter Park,
FL 32789
http://www.sonnysbbq.com
SOUPMAN INC.
Original SoupMan
(212) 768-7687
1110 South Avenue, #300, Staten Island, NY 10314
http://www.originalsoupman.com/informationrequest-form
SOUTH PHILLY STEAKS & FRIES
Villa Enterprises
(973) 695-0913
25 Washington Street, Morristown, NJ 07960
http://www.villaenterprises.com
SMOKE’S POUTINERIE INC.
(905) 427-4444
85 Kingston Road East, Unit 5, Ajax, ON L1S 7J4
Canada
mike@smokespoutinerie.com
http://www.smokespoutinerie.com
TYPE OF BUSINESS: THE WORLD’S
ORIGINAL AND LARGEST POUTINERIE Loading your fries since 2009! Company of the
year in Canada with over 80 locations in 5 short
years! Be the first in your market with the
Smoke’s Poutinerie concept! A cool, unique Brand
with a broad menu focusing exclusively on the
Canadian classic dish, Poutine - redefining loaded
fries! We’ve conquered Canada, now developing
all areas of the U.S. in our quest for Global
Domination!! How Do You Load Your Fries, Eh?
STEAK N SHAKE
Steak n Shake Enterprises, Inc.
(317) 633-4100
36 S. Pennsylvania Street, Suite 500, Indianapolis,
IN 46204
http://www.steaknshake.com
STEAK-OUT
(877) 878-3257
5300 Oakbrook Parkway, Suite 330, Norcross,
GA 30093
http://www.steakout.com/ifa/
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
57
IFA FOOD AND BEVERAGE MEMBERS
SUB ZERO ICE CREAM
(404) 353-3437
(801) 494-0960 (801) 319-7859
1718 N. University Parkway #201, Provo,
UT 84604
http://www.subzeroicecream.com
SWEET ARLEEN’S INTERNATIONAL, INC.
(805) 418-5225
(805) 418-5224
2801 Townsgate Road, Suite 214, Westlake Village,
CA 91361
http://www.sweetarleens.com
SWEETFROG ENTERPRISES, LLC
(804) 893-3151
10800 Midlothian Turnpike, Suite 300, Richmond,
VA 23235
http://www.sweetfrogyogurt.com
TERIYAKI EXPERIENCE
Made In Japan Japanese Restaurants Ltd.
(800) 555-5726 Ext. 255
(905) 337-4926
700 Kerr Street, Suite 100, Oakville, ON L6K 3W5
Canada
http://www.teriyakiexperience.com
TERIYAKI MADNESS
(303) 997-0716
1660 S. Albion Street, Suite 806, Denver,
CO 80222
http://www.teriyakimadness.com
SUBWAY
Franchise World Headquarters, LLC
(800) 888-4848
(203) 877-4281
325 Bic Drive, Milford, CT 06461-3059
franchise@subway.com
http://www.subway.com
T.J. CINNAMONS, INC.
Arby’s Restaurant Group, Inc.
(800) 487-2729
1155 Perimeter Center West, Suite 700, Atlanta,
GA 30338-5440
http://www.tjcinnamons.com
TYPE OF BUSINESS: The SUBWAY team takes
pride in offering you an exceptional franchise
opportunity. The investment is low, the operation
is straightforward and easy to learn.
TACO BELL CORP.
Yum! Brands, Inc.
(866) 2YUM-YUM
1900 Colonel Sanders Lane, Louisville, KY 40213
http://www.yumfranchises.com
TILTED KILT PUB & EATERY
Tilted Kilt Franchise Operating LLC
(480) 456-5458
664 West Warner Road, Tempe, AZ 85284
http://www.tiltedkilt.com
TACO CABANA
Fiesta Restaurant Group
(210) 804-0990
8918 Tesoro, San Antonio, TX 78217
http://www.tacocabana.com
TIM HORTONS USA, INC.
(614) 791-4233
847 Sinclair Road, Oakville, ON L6K 2Y1 Canada
http://www.timhortons.com/franchise
HISTORY: 8,053 franchised units; in business
since 1965; franchising since 1974. SUBWAY® is
the #1 restaurant chain in total restaurant count
with more locations than anyone else in the Quick
Service Restaurant industry.
CASH INVESTMENT: $116,000-$300,000 total
investment required. Equipment leasing available.
Prefer candidate with half total investment available in cash; balance financeable.
TRAINING/SUPPORT: The Subway chain
requires a mandatory two-week training session 50% hands-on and 50% in classroom.
QUALIFICATIONS: Operators with moderate
business experience who are interested in building
a successful business. Goal-oriented people
displaying a willingness to work within a proven
structured system.
CONTACT: Development Team Franchise Sales
SUMO INTERNATIONAL INC.
Sumo Sushi & Bento
971-4-3354704
RM 306 Star of Karama Building, Al Karama,
Dubai 57360 United Arab Emirates
http://www.sumosushi.net
SUNNY STREET CAFE
Rise & Dine Restaurants, Inc.
(614) 396-5030
274 Marconi Boulevard, Suite 260, Columbus,
OH 43215
http://www.sunnystreetcafe.com
SURF CITY SQUEEZE
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
58
TACO TIME
Kahala Brands
(866) 4KAHALA
(480) 362-4800
9311 East Via De Ventura, Scottsdale, AZ 85258
http://www.kahalamgmt.com
TASTI D-LITE LLC
Planet Smoothie / Tasti D-Lite
(866) 424-4640
(615) 550-3112
5141 Virginia Way, Suite 380, Brentwood,
TN 37027
http://www.tastifranchising.com
TASTY IMAGE CHOCOLATE
Keng Group, LLC
(203) 807-1998
2581 Jupiter Park Drive Suite E13, Jupiter,
FL 33458
http://www.tastyimagechocolatefranchise.com
TAZIKI’S MEDITERRANEAN CAFE
(205) 451-1860
3755 Corporate Woods Drive, Birmingham,
AL 35242
http://www.tazikiscafe.com
TCBY & MRS. FIELDS
Famous Brands International
(800) 343-5377
(720) 599-3383
8001 Arista Place, Suite 600, Broomfield,
CO 80021
http://www.mrsfieldsfranchise.com
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
TGI FRIDAY’S
(800) 374-3297 (800) FRIDAYS
(972) 662-4611
4201 Marsh Lane, Carrollton, TX 75007
http://www.tgifridays.com
TIO JUAN’S MARGARITAS MEXICAN
RESTAURANT
Margaritas Mexican Restaurant
(603) 430-8905 Ext. 120
(603) 498-0496
200 Griffin Road, Suite 1, Portsmouth, NH 03801
http://www.margs.com
TJ’S SUBS
(404) 248-9900
4 Executive Park East, Suite 315, Atlanta,
GA 30329
TOGO’S FRANCHISOR, LLC
(877) 718-6467
(707) 307-3755
18 North San Pedro Street, San Jose, CA 95110
http://www.togosfranchise.com
TOMATOMATIC
Ministry of Food SAL
961-1-691-107
Sedeco-Petro Trad Str., Building No. 8-GF, Beirut
16-7181 Lebanon
donal@cbj.me
http://www.tomatomatic.com
TYPE OF BUSINESS: Non- Traditional Pizza A
slice of New York with ultra modern toppings,
TomatoMatic satisfies your pizza passion. Our
crispy yet soft and never soggy crust combines
with our exclusive tomato sauce to create a sensation of ultimate indulgence. With the best fresh
IFA FOOD AND BEVERAGE MEMBERS
ingredients, a secret recipe and the choice between
thin crust and medium crust, TomatoMatic comes
to the crunch. Relish the intensity of fresh ripe
tomato, rich mozzarella and a wide selection of
generous toppings when getting take-away or
delivery.
HISTORY: 1 company-owned unit; in business
since 2009.
CASH INVESTMENT: $200,000-$400,000 startup cash; $463,000-$911,800 total investment
required.
TRAINING/SUPPORT: A specific time for
training will be allocated to the franchise owner
and both the management and operations teams,
before the opening of the unit. On-going management support will be offered as needed.
QUALIFICATIONS: A F&B operator with more
than 3 years of experience in your
territory/country of interest. A pre-existing central
kitchen set-up. The ability to purchase the rights to
open three or more locations. Commitment to
protecting and enhancing the classic burger joint
brand integrity.
CONTACT: Donald Batal, CEO; Jocelyne Feghali,
Office Manager
TONY ROMA’S
Romacorp, Inc.
(321) 281-9325
6300 Hazeltine National Drive, Suite 120, Orlando,
FL 32822
http://www.tonyromas.com
TOPPER’S FRANCHISING COMPANY, INC.
Mr. Topper’s Pizza Limited
(877) 558-5581
(705) 735-2127
551 Bryne Drive, Unit N, Barrie, ON L4N 9Y3
Canada
http://www.toppersfranchise.ca
TOPPERS PIZZA INC.
(888) 5-TOPPER
(262) 473-6666
333 West Center Street, Whitewater, WI 53190
http://www.toppers.com
TOSSED
TOSSED Franchise Corporation
(954) 828-1963
1 Financial Plaza, 100 SE 3rd Avenue, Suite 1050,
Fort Lauderdale, FL 33394
http://www.tossed.com
TROPICAL SMOOTHIE CAFE
(770) 821-1900
1117 Perimeter Center West, Suite W200, Atlanta,
GA 30338
http://www.tropicalsmoothiecafe.com
TWIN PEAKS RESTAURANT
Front Burner Restaurants
(972) 941-3158
(214) 924-1200
5151 Beltline Road, Suite 1200, Dallas, TX 75254
http://www.twinpeaksrestaurant.com
UNO CHICAGO GRILL
Unos Restaurants LLC
(877) 855-8667
(617) 323-9200
100 Charles Park Road, Boston, MA 02132-4985
http://www.unos.com
VILLA FRESH ITALIAN KITCHEN
Villa Enterprises
(973) 695-0913
25 Washington Street, Morristown, NJ 07960
http://www.villaenterprises.com
VILLAGE INN RESTAURANTS
American Blue Ribbon Holdings, LLC
(615) 782-8873
3038 Sidco Drive, Nashville, TN 37204
http://www.abrholdings.com/our-brands/villageinn
VITALITY BOWLS ENTERPRISES, LLC
(925) 498-2684
1 Annbel Lane, Suite 108, San Ramon, CA 94583
http://www.vitalitybowls.com
VOCELLI PIZZA
(800) VOCELLI
(412) 919-2100
1005 South Bee Street, Pittsburgh, PA 15220
http://www.vocellipizza.com
WALK-ONS ENTERPRISES
Walk-On’s Bistreaux and Bar
(225) 330-4533
232 3rd Street, Suite 100, Baton Rouge, LA 70801
http://www.walk-ons.com
WALL STREET DELI
TruFoods, LLC
(212) 359-3600
666 Fifth Avenue, 27th Floor, New York, NY 10103
http://www.wallstreetdeli.com
WENDY’S
The Wendy’s Co.
(800) 443-7266
(614) 764-3100
One Dave Thomas Boulevard, P.O. Box 256,
Dublin, OH 43017
http://www.wendys.com
WESTSIDE PIZZA INTERNATIONAL INC.
(360) 536-1339
(360) 362-3477
1003 R Street NW, Auburn, WA 98001
http://www.westsidepizza.com
WHICH WICH FRANCHISE, INC.
(214) 747-9424
1310 Elm Street, Suite 180LL, Dallas, TX 75202
http://www.whichwich.com
WHOLESOME TUMMIES
(800) 709-4190
4767 New Broad Street, Orlando, FL 32814
http://www.wholesometummies.com
WIENERSCHNITZEL
Galardi Group Franchise Corp.
(949) 892-2692
(949) 892-2699
7700 Irvine Center Drive, Suite 500, Irvine,
CA 92618
http://www.wienerschnitzel.com
WILLIAMS FRIED CHICKEN, INC.
Williams Licensing Company
(214) 371-1430
2831 E. Ledbetter Drive, Dallas, TX 75216
http://www.WilliamsFriedChicken.com
WING ZONE
Wing Zone Franchise Corp.
(877) 333-9464 Ext. 16
(404) 875-5045 Ext. 16
900 Circle 75 Parkway, Suite 930, Atlanta,
GA 30339
http://www.wingzone.com
WINGS ETC.
(260) 402-6048
(260) 432-6001
5716 Coventry Lane, Ft. Wayne, IN 46804
http://www.wingsetc.com
WINGS OVER
Matcal, Inc.
(866) 349-9464
(413) 586-6600
245 Russell Street, Suite 23A, Hadley, MA 01035
http://www.wingsover.com
WINGSTOP RESTAURANTS
(972) 686-6500
5501 LBJ Freeway, 5th Floor, Dallas, TX 75240
http://www.wingstop.com
WISEPIES FRANCHISE SERVICES, LLC
Satellite Coffee Franchise Services
(844) 743-9473
6855 4th Street Northwest, Albuquerque,
NM 87107
http://www.wisepiespizza.com
WIT OR WIT OUT? PHILLY
CHEESESTEAKS
Bruster’s Real Ice Cream
(855) OWN-A-WOW
437 Pennsylvania Avenue, Fort Washington,
PA 19034
http://www.witorwitout.com
WOLFNIGHTS
(646) 862-1506
99 Rivington Street, New York, NY 10002
http://www.wolfnightsusa.com/franchise
WORLD OF BEER FRANCHISING, INC.
(813) 926-9300
10910 Sheldon Road, Tampa, FL 33626
http://www.worldofbeer.com
WOW CAFE & WINGERY
FRANCHISING, LLC
(985) 792-5776
109 New Camellia Boulevard, Suite 100,
Covington, LA 70433
http://www.wowcafefranchise.com
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
59
IFA FOOD AND BEVERAGE MEMBERS
YEAH! BURGER
(985) 807-7476
643 11th Street, Atlanta, GA 30318
http://www.yeahburger.com
YOGEN FRUZ CANADA, INC.
(905) 479-8762
210 Shields Court, Markham, ON L3R 8V2 Canada
http://www.yogenfruz.com
YOGURT MOUNTAIN
(205) 240-7355
402 Industrial Lane, Birmingham, AL 35211
http://www.yogurtmountain.com
YOGURT ZONE
(210) 744-5105
206 CR 4613, Castroville, TX 78009
http://www.yogurtzone.com
YOGURTLAND FRANCHISING, INC.
(949) 265-8000
(949) 4-YOGURT
17801 Cartwright Road, Irvine, CA 92614
http://www.yogurt-land.com/franchise
2003. 15 year old company started by current
CEO.
CASH INVESTMENT: $120,000-$350,000 startup cash; $365,900-$558,900 total investment
required. SBA Registry business plan template
available.
TRAINING/SUPPORT: Franchisees participate in
our 15 day pre-opening Z!Track training process,
which includes: classroom training, computerbased training (CBT), and in store training at an
established location. They also receive an
additional 10 days of on-site store opening support
at the new location.
QUALIFICATIONS: The best candidates will
have a high degree of personal integrity, an entrepreneurial spirit, passion for Zoup! and strong
desire to succeed. Franchisees also must have a
proven ability to motivate and train people and
manage finances.
CONTACT: Eric Ersher, CEO/Founder; Richard
Simtob, President/Partner
YOUR PIE FRANCHISING, LLC
(706) 850-5304
1021 Baxter Street, Athens, GA 30606
http://www.yourpie.com
YUM! BRANDS, INC.
(866) 2YUMYUM
1900 Colonel Sanders Lane, Louisville, KY 40213
http://www.yumfranchises.com
ZAXBY’S FRANCHISING, INC.
(706) 389-7158
1040 Founder’s Boulevard, Suite 300, Athens,
GA 30606
http://www.zaxbysfranchising.com
ZOUP! FRESH SOUP COMPANY
(800) 940-9687
(248) 663-1111
28290 Franklin Road, Southfield, MI 48034
franchise@zoup.com
http://www.zoupfranchise.com
TYPE OF BUSINESS: Quick-casual soup restaurant defining the category with fresh, handcrafted
and all-natural soups, sandwiches, and salads.
From 100’s of exclusive soup recipes, each store
offers 12 soups a day and rotates daily. Each soup
served with a hunk of bread and sampling is
encouraged. Named #4 Fast- Casual Mover and
Shakers and one of the country’s 500 fastestgrowing companies by Inc. Magazine and top
Fast-Casual brands.
HISTORY: 57 franchised units; 2 company-owned
units; in business since 1998; franchising since
60
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
ALPHABETICAL INDEX: FRANCHISE COMPANIES
J
Alphabetical Index: Franchise Companies
1
C
F
1-800-FLOWERS . . . . . . . . . . . . . . . . . . . . . . . .42
Cafe Intermezzo . . . . . . . . . . . . . . . . . . . . . . . . .45
Cafe Yumm! . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Cafe2U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
California Fresh . . . . . . . . . . . . . . . . . . . . . . . . .45
California Pizza Kitchen, Inc. . . . . . . . . . . . . . .45
Capriotti’s Sandwich Shop, Inc. . . . . . . . . . . . . .45
Captain D’s, LLC . . . . . . . . . . . . . . . . . . . . . . . .45
Caribou Coffee Company . . . . . . . . . . . . . . . . . .45
Carl’s Jr.® Restaurants . . . . . . . . . . . . . . . . . . . . .45
Carvel Corporation . . . . . . . . . . . . . . . . . . . . . . .45
CC’s Coffee House . . . . . . . . . . . . . . . . . . . . . . .45
Cereality Cereal Bar & Café . . . . . . . . . . . . . . .45
Checkers & Rally’s Restaurants, Inc . . . . . . . . .45
Cheeburger Cheeburger Restaurants, Inc. . . . . .45
Cheeseburger Bobby’s . . . . . . . . . . . . . . . . . . . .45
Chicken Salad Chick . . . . . . . . . . . . . . . . . . . . .45
Chili’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Chronic Tacos Enterprises, Inc. . . . . . . . . . . . . .45
Church’s Chicken . . . . . . . . . . . . . . . . . . . . . . . .45
Churromania® . . . . . . . . . . . . . . . . . . . . . . . . . . .45
CiCi’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Cin City Donuts® . . . . . . . . . . . . . . . . . . . . . . . .45
Cinnabon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Classic Burger Joint . . . . . . . . . . . . . . . . . . . . . .46
The Coca-Cola Company . . . . . . . . . . . . . . . . . .46
The Coffee Beanery, Ltd. . . . . . . . . . . . . . . . . . .46
Cold Stone Creamery . . . . . . . . . . . . . . . . . . . . .46
Cookie Advantage . . . . . . . . . . . . . . . . . . . . . . . .46
Cookies by Design . . . . . . . . . . . . . . . . . . . . . . .46
Cora Franchise Group, Inc. . . . . . . . . . . . . . . . .46
Corner Bakery Cafe . . . . . . . . . . . . . . . . . . . . . .46
Corporate Caterers Franchise . . . . . . . . . . . . . . .46
Costa Vida Management, Inc. . . . . . . . . . . . . . .46
Cousins Subs . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Coyote Ugly Saloon . . . . . . . . . . . . . . . . . . . . . .46
Culver’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Cups Frozen Yogurt . . . . . . . . . . . . . . . . . . . . . .46
Falafill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Famous Dave’s . . . . . . . . . . . . . . . . . . . . . . . . . .47
Fannie May Chocolates . . . . . . . . . . . . . . . . . . .48
Farmer Boys Food, Inc. . . . . . . . . . . . . . . . . . . .48
Fatburger North America, Inc. . . . . . . . . . . . . . .48
Fazoli’s Restaurants . . . . . . . . . . . . . . . . . . . . . .48
Figaro’s Italian Pizza, Inc. . . . . . . . . . . . . . . . . .48
Filta Environmental Kitchen Solutions . . . . . . .48
Firehouse Subs . . . . . . . . . . . . . . . . . . . . . . . . . .48
First Watch Restaurants, Inc. . . . . . . . . . . . . . . .48
The Flame Broiler, Inc. . . . . . . . . . . . . . . . . . . . .48
Foodco Group Pty Limited . . . . . . . . . . . . . . . . .48
Forever Yogurt . . . . . . . . . . . . . . . . . . . . . . . . . .48
Freakin’ Unbelievable Burgers . . . . . . . . . . . . . .48
Freggies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
French Fry Heaven . . . . . . . . . . . . . . . . . . . . . . .49
Fresh To Order . . . . . . . . . . . . . . . . . . . . . . . . . .49
Friendly’s Ice Cream, LLC . . . . . . . . . . . . . . . . .49
Frisby SA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Frullati Cafe & Bakery . . . . . . . . . . . . . . . . . . . .49
Fuddruckers, Inc. . . . . . . . . . . . . . . . . . . . . . . . .49
Fuzzy’s Taco Shop . . . . . . . . . . . . . . . . . . . . . . .49
5
5 & Diner of North America, LLC . . . . . . . . . . .42
7
7-Eleven, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .42
A
Al Baik Food Systems Co. Ltd. . . . . . . . . . . . . .42
Alamo Drafthouse Cinemas . . . . . . . . . . . . . . . .42
America’s Taco Shop . . . . . . . . . . . . . . . . . . . . .42
Amorini Panini Franchising, LLC . . . . . . . . . . .42
Anthony’s Pizza and Pasta International, Inc. . .42
Applebee’s International, Inc. . . . . . . . . . . . . . . .42
Arby’s Restaurant Group, Inc. . . . . . . . . . . . . . .42
Arooga’s Grille House & Sports Bar . . . . . . . . .42
Arthur Treacher’s Fish and Chips . . . . . . . . . . .42
Askar Brands/Blackjack Enterprises LLC . . . . .42
Atlanta Bread Company . . . . . . . . . . . . . . . . . . .42
Auntie Anne’s Hand-Rolled Soft Pretzels . . . . .42
Aurelio’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . .42
B
Back Yard Burgers, Inc. . . . . . . . . . . . . . . . . . . .42
Bad Daddy’s Burger Bar . . . . . . . . . . . . . . . . . .42
Baja Fresh Mexican Grill . . . . . . . . . . . . . . . . . .43
Bananas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Barbacoa Mexican Grill . . . . . . . . . . . . . . . . . . .43
Barry Bagels Franchise Holdings . . . . . . . . . . . .43
Baskin-Robbins . . . . . . . . . . . . . . . . . . . . . . . . . .43
bb.q Chicken (Best of the Best Quality) . . . . . .43
bd’s Mongolian Grill . . . . . . . . . . . . . . . . . . . . .43
Bee & Tea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Beef Jerky Outlet . . . . . . . . . . . . . . . . . . . . . . . .43
Beef O’Brady’s Family Sports Pubs . . . . . . . . .43
Ben & Jerry’s Homemade, Inc. . . . . . . . . . . . . .43
Ben’s Chili Bowl . . . . . . . . . . . . . . . . . . . . . . . .43
Bennigan’s Restaurant . . . . . . . . . . . . . . . . . . . .43
BGR-The Burger Joint . . . . . . . . . . . . . . . . . . . .43
Big Boy Restaurants International LLC . . . . . . .43
Biggby Coffee . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Blast 825 Pizza . . . . . . . . . . . . . . . . . . . . . . . . . .44
Blimpie America’s Sub Shop . . . . . . . . . . . . . . .44
The Boiling Crab . . . . . . . . . . . . . . . . . . . . . . . .44
Bojangles’ Restaurants, Inc. . . . . . . . . . . . . . . . .44
Bonanza Steakhouse . . . . . . . . . . . . . . . . . . . . . .44
Boneheads Franchise LLC . . . . . . . . . . . . . . . . .44
Boost Juice International . . . . . . . . . . . . . . . . . .44
Boston’s Restaurant & Sports Bar . . . . . . . . . . .44
Brann’s Steakhouse & Grille . . . . . . . . . . . . . . .44
The Brass Tap . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Brinker International, Inc. . . . . . . . . . . . . . . . . .44
Brixx Wood Fired Pizza . . . . . . . . . . . . . . . . . . .44
Brothers Est. 1967® Bar & Grill . . . . . . . . . . . . .44
Bruegger’s Franchise Corporation . . . . . . . . . . .44
Bruster’s Real Ice Cream . . . . . . . . . . . . . . . . . .44
Buck’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Buffalo Wild Wings . . . . . . . . . . . . . . . . . . . . . .44
Buffalo’s Cafe . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Burger 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Burger King Corporation . . . . . . . . . . . . . . . . . .45
BurgerFi International, LLC . . . . . . . . . . . . . . . .45
D
D.P. Dough . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Daily Juice . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Dairy Queen . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Dairy Queen Canada Inc. . . . . . . . . . . . . . . . . . .46
Del Taco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Deli Delicious Franchising, Inc. . . . . . . . . . . . . .47
Denny’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Dickey’s Barbecue Restaurants, Inc. . . . . . . . . .47
Dippin’ Dots Franchising, LLC . . . . . . . . . . . . .47
Doc Popcorn . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Domino’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . .47
Don Pablo’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Donatos Pizzeria, LLC . . . . . . . . . . . . . . . . . . . .47
Dream Dinners . . . . . . . . . . . . . . . . . . . . . . . . . .47
Dunkin’ Donuts . . . . . . . . . . . . . . . . . . . . . . . . . .47
Dunn Bros Coffee . . . . . . . . . . . . . . . . . . . . . . . .47
E
Earl of Sandwich . . . . . . . . . . . . . . . . . . . . . . . .47
EarthFruits Yogurt . . . . . . . . . . . . . . . . . . . . . . .47
East Coast Wings & Grill . . . . . . . . . . . . . . . . . .47
East of Chicago Pizza Company . . . . . . . . . . . .47
Edible Arrangements . . . . . . . . . . . . . . . . . . . . .47
Elevation Burger . . . . . . . . . . . . . . . . . . . . . . . . .47
Elmer’s Breakfast*Lunch*Dinner . . . . . . . . . . .47
G
Garbanzo Mediterranean Grill . . . . . . . . . . . . . .49
Gigi’s Franchising, LLC . . . . . . . . . . . . . . . . . . .49
Giordano’s Famous Stuffed Pizza.
Fresh Italian . . . . . . . . . . . . . . . . . . . . . . . . . .49
Golden Chick . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Golden Corral Buffet & Grill . . . . . . . . . . . . . . .49
Golden Krust Caribbean Bakery and Grill . . . . .49
Gordon Biersch Brewery Restaurants . . . . . . . .49
Great American Cookies . . . . . . . . . . . . . . . . . . .49
Great Steak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Great Wraps . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Green Leaf’s Beyond Great Salads . . . . . . . . . .49
Ground Round Grill & Bar . . . . . . . . . . . . . . . . .49
GrowlerU Franco, LLC . . . . . . . . . . . . . . . . . . .49
H
The Haagen-Dazs Shoppe Company, Inc. . . . . .49
Haagen-Dazs Shoppes International . . . . . . . . . .49
Handels Homemade Ice Cream & Yogurt . . . . .49
Happy & Healthy Products, Inc. . . . . . . . . . . . .49
Happy’s Pizza Franchise, LLC . . . . . . . . . . . . . .49
Hardee’s® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Heart to Home Meals Inc. . . . . . . . . . . . . . . . . .49
HoneyBaked Ham Co. and Cafe . . . . . . . . . . . .49
Hooters of America, Inc. . . . . . . . . . . . . . . . . . .49
Hot Dog on a Stick . . . . . . . . . . . . . . . . . . . . . . .49
House of Donuts International . . . . . . . . . . . . . .50
How Do You Roll? . . . . . . . . . . . . . . . . . . . . . . .50
Huddle House, Inc. . . . . . . . . . . . . . . . . . . . . . . .50
Hungry Howie’s Pizza . . . . . . . . . . . . . . . . . . . .50
Hwy 55 Burgers Shakes & Fries . . . . . . . . . . . .50
I
IHOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
J
Jack In The Box Inc. . . . . . . . . . . . . . . . . . . . . . .50
Jake’s Wayback Burgers . . . . . . . . . . . . . . . . . . .50
Jamba Juice . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Jason’s Deli . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
61
J
ALPHABETICAL INDEX: FRANCHISE COMPANIES
Jersey Mike’s Subs . . . . . . . . . . . . . . . . . . . . . . .50
Jet’s America, Inc. . . . . . . . . . . . . . . . . . . . . . . .50
JFE Franchising Inc. . . . . . . . . . . . . . . . . . . . . . .50
Jimboy’s Tacos . . . . . . . . . . . . . . . . . . . . . . . . . .50
Jimmy John’s Gourmet Sandwiches . . . . . . . . . .50
Johnny Rockets . . . . . . . . . . . . . . . . . . . . . . . . . .50
Johnny’s Pizza House . . . . . . . . . . . . . . . . . . . . .50
Juan Valdez Cafe . . . . . . . . . . . . . . . . . . . . . . . .50
Juice It Up! . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Jumeirah Restaurants LLC . . . . . . . . . . . . . . . . .50
K
Kahala Coffee Traders . . . . . . . . . . . . . . . . . . . .50
Keg Restaurants . . . . . . . . . . . . . . . . . . . . . . . . .50
KFC Corporation . . . . . . . . . . . . . . . . . . . . . . . .50
Kilwin’s Chocolates and Ice Cream . . . . . . . . . .50
Kolache Factory, Inc. . . . . . . . . . . . . . . . . . . . . .50
Kono USA, LLC . . . . . . . . . . . . . . . . . . . . . . . . .50
Krispy Kreme Doughnut Corporation . . . . . . . .51
Krystal Company . . . . . . . . . . . . . . . . . . . . . . . .51
L
La Madeleine Country French Cafe . . . . . . . . . .51
La Salsa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
LaRosa’s Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Le Macaron French Pastries . . . . . . . . . . . . . . . .51
Lee’s Famous Recipe Chicken . . . . . . . . . . . . . .51
Lemon Heaven® . . . . . . . . . . . . . . . . . . . . . . . . .51
Lenny’s Sub Shop . . . . . . . . . . . . . . . . . . . . . . . .51
Liquid Nutrition Group, Inc. . . . . . . . . . . . . . . .51
Little Caesars . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Long John Silver’s . . . . . . . . . . . . . . . . . . . . . . .52
M
MaggieMoo’s Ice Cream & Treatery . . . . . . . . .52
Magnolia Bakery . . . . . . . . . . . . . . . . . . . . . . . .52
Mama Fu’s Asian House . . . . . . . . . . . . . . . . . . .52
Manchu Wok . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Marble Slab Creamery, Inc. . . . . . . . . . . . . . . . .52
Marco’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Maui Wowi Hawaiian Coffees & Smoothies . . .52
Mazzio’s Italian Eatery . . . . . . . . . . . . . . . . . . . .52
McAlister’s Deli . . . . . . . . . . . . . . . . . . . . . . . . .52
McDonald’s Corporation . . . . . . . . . . . . . . . . . .52
The Melting Pot Restaurants Inc. . . . . . . . . . . . .52
Menchie’s Frozen Yogurt . . . . . . . . . . . . . . . . . .52
MOD Super Fast Pizza . . . . . . . . . . . . . . . . . . . .52
Moe’s Southwest Grill . . . . . . . . . . . . . . . . . . . .52
Monical Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . .52
MOOYAH Burgers Fries Shakes . . . . . . . . . . . .52
Mr. Empanada Franchise Corp. . . . . . . . . . . . . .52
Muscle Maker Franchising, LLC . . . . . . . . . . . .52
N
Nathan’s Famous . . . . . . . . . . . . . . . . . . . . . . . .52
Native Grill & Wings . . . . . . . . . . . . . . . . . . . . .52
Nestle Toll House Cafe by Chip . . . . . . . . . . . . .52
The New Miami Subs Grill . . . . . . . . . . . . . . . .52
Newk’s Franchise Company, LLC . . . . . . . . . . .52
the noodle house . . . . . . . . . . . . . . . . . . . . . . . . .53
Nothing Bundt Cakes . . . . . . . . . . . . . . . . . . . . .53
NRgize Lifestyle Cafe . . . . . . . . . . . . . . . . . . . .53
O
‘Ohana Bros. Island Style Snack Company . . . .53
O’Charley’s, Inc. . . . . . . . . . . . . . . . . . . . . . . . . .53
O’Learys Trademark AB . . . . . . . . . . . . . . . . . .53
Old Chicago Franchising, Inc. . . . . . . . . . . . . . .53
Orange Julius Canada Limited . . . . . . . . . . . . . .53
Orange Julius of America . . . . . . . . . . . . . . . . . .53
62
Orange Leaf Frozen Yogurt . . . . . . . . . . . . . . . .53
OrderUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
P
P.J.’s Coffee of New Orleans . . . . . . . . . . . . . . .53
Paisano’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Panchero’s Mexican Grill . . . . . . . . . . . . . . . . . .53
Papa John’s Pizza . . . . . . . . . . . . . . . . . . . . . . . .53
Papa Murphy’s Take ‘n’ Bake Pizza . . . . . . . . . .53
Papa Saverio’s . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Paris Baguette . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Persona Pizza Holdings, LLC . . . . . . . . . . . . . .53
Peterbrooke Chocolatier . . . . . . . . . . . . . . . . . . .53
Philly Pretzel Factory . . . . . . . . . . . . . . . . . . . . .53
Pie Five Pizza Co. . . . . . . . . . . . . . . . . . . . . . . .54
Pinkberry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pinot’s Palette . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pita Pit, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza 9 Franchise Corporation . . . . . . . . . . . . . .54
Pizza Factory Inc. . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Fresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Hut, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Inn, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .54
The Pizza Press . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Ranch . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Rustica . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pizza Schmizza . . . . . . . . . . . . . . . . . . . . . . . . . .54
PizzaRev Franchising, LLC . . . . . . . . . . . . . . . .54
Planet Smoothie . . . . . . . . . . . . . . . . . . . . . . . . .54
Pollo Campero . . . . . . . . . . . . . . . . . . . . . . . . . .54
Pollo Tropical . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Ponderosa Steakhouse . . . . . . . . . . . . . . . . . . . .54
Popeyes Louisiana Kitchen . . . . . . . . . . . . . . . .54
Port City Java . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Port of Subs, Inc. . . . . . . . . . . . . . . . . . . . . . . . .55
Potbelly Sandwich Shop LLC . . . . . . . . . . . . . .55
PretzelMaker . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
PrimoHoagies . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Pudgie’s Naked Chicken Co. . . . . . . . . . . . . . . .55
Q
Qdoba Mexican Grill . . . . . . . . . . . . . . . . . . . . .55
Quaker Steak & Lube . . . . . . . . . . . . . . . . . . . . .55
Quizno’s Sub . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
R
Ralph’s Famous Italian Ices Franchise Corp. . . .55
Ranch One . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Red Boy Pizza Franchising Corp. . . . . . . . . . . .55
Red Mango Yogurt Cafe & Juice Bar . . . . . . . .55
Redbrick Pizza . . . . . . . . . . . . . . . . . . . . . . . . . .55
Reem Al Bawadi Group . . . . . . . . . . . . . . . . . . .55
Reginelli’s Pizzeria . . . . . . . . . . . . . . . . . . . . . . .55
Repicci’s Italian Ice & Gelato . . . . . . . . . . . . . .55
Rigatoni’s Restaurants . . . . . . . . . . . . . . . . . . . .55
Rising Roll Gourmet . . . . . . . . . . . . . . . . . . . . . .55
Rita’s Italian Ice . . . . . . . . . . . . . . . . . . . . . . . . .55
Ritter’s Frozen Custard . . . . . . . . . . . . . . . . . . . .55
Robeks Fresh Juices & Smoothies . . . . . . . . . . .55
Rock ‘N’ Joe Coffee . . . . . . . . . . . . . . . . . . . . . .56
Rock & Brews Franchising, LLC . . . . . . . . . . . .56
Rock Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Rocky Rococo Pan Style Pizza & Pasta . . . . . . .56
Rollerz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Romeo’s Franchise Corporation . . . . . . . . . . . . .56
Rosati’s Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Roy Rogers Restaurants . . . . . . . . . . . . . . . . . . .56
Ruby’s Franchise Systems, Inc. . . . . . . . . . . . . .56
Russo’s New York Pizzeria . . . . . . . . . . . . . . . .56
FRANCHISING WORLD 2015 FOOD AND BEVERAGE DIRECTORY
Rusty Taco . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
S
Saladarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Salsarita’s Fresh Cantina . . . . . . . . . . . . . . . . . .56
Samurai Sam’s Teriyaki Grill . . . . . . . . . . . . . . .56
Sansai North America Franchising . . . . . . . . . . .56
Sargo’s Subs . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Sarku Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Satellite Coffee . . . . . . . . . . . . . . . . . . . . . . . . . .56
Saxbys Coffee . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Sbarro, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Schlotzsky’s . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Schwiertert’s Cones & Candy . . . . . . . . . . . . . .57
Scooter’s Coffee . . . . . . . . . . . . . . . . . . . . . . . . .57
SEMSOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Shakey’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Shane’s Rib Shack . . . . . . . . . . . . . . . . . . . . . . .57
Shirley’s Gourmet Popcorn Company . . . . . . . .57
Shoney’s Companies, LLC . . . . . . . . . . . . . . . . .57
Sizzler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Skyline Chili, Inc. . . . . . . . . . . . . . . . . . . . . . . . .57
Sliders Grill & Bar . . . . . . . . . . . . . . . . . . . . . . .57
Smashburger . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Smoke’s Poutinerie Inc. . . . . . . . . . . . . . . . . . . .57
Smoothie Factory . . . . . . . . . . . . . . . . . . . . . . . .57
Smoothie King . . . . . . . . . . . . . . . . . . . . . . . . . .57
Sonic Drive-In . . . . . . . . . . . . . . . . . . . . . . . . . .57
Sonny’s Real Pit BBQ . . . . . . . . . . . . . . . . . . . .57
Soupman Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .57
South Philly Steaks & Fries . . . . . . . . . . . . . . . .57
Steak n Shake . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Steak-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Sub Zero Ice Cream . . . . . . . . . . . . . . . . . . . . . .58
Subway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Sumo International Inc. . . . . . . . . . . . . . . . . . . .58
Sunny Street Cafe . . . . . . . . . . . . . . . . . . . . . . . .58
Surf City Squeeze . . . . . . . . . . . . . . . . . . . . . . . .58
Sweet Arleen’s International, Inc. . . . . . . . . . . .58
sweetFrog Enterprises, LLC . . . . . . . . . . . . . . . .58
T
T.J. Cinnamons, Inc. . . . . . . . . . . . . . . . . . . . . . .58
Taco Bell Corp. . . . . . . . . . . . . . . . . . . . . . . . . . .58
Taco Cabana . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Taco Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Tasti D-Lite LLC . . . . . . . . . . . . . . . . . . . . . . . .58
Tasty Image Chocolate . . . . . . . . . . . . . . . . . . . .58
Taziki’s Mediterranean Cafe . . . . . . . . . . . . . . . .58
TCBY & Mrs. Fields . . . . . . . . . . . . . . . . . . . . .58
Teriyaki Experience . . . . . . . . . . . . . . . . . . . . . .58
Teriyaki Madness . . . . . . . . . . . . . . . . . . . . . . . .58
TGI Friday’s . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Tilted Kilt Pub & Eatery . . . . . . . . . . . . . . . . . .58
Tim Hortons USA, Inc. . . . . . . . . . . . . . . . . . . .58
Tio Juan’s Margaritas Mexican Restaurant . . . .58
TJ’s Subs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Togo’s Franchisor, LLC . . . . . . . . . . . . . . . . . . .58
Tomatomatic . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Tony Roma’s . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Topper’s Franchising Company, Inc. . . . . . . . . .59
Toppers Pizza Inc. . . . . . . . . . . . . . . . . . . . . . . .59
Tossed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Tropical Smoothie Cafe . . . . . . . . . . . . . . . . . . .59
Twin Peaks Restaurant . . . . . . . . . . . . . . . . . . . .59
U
Uno Chicago Grill . . . . . . . . . . . . . . . . . . . . . . .59
ALPHABETICAL INDEX: FRANCHISE COMPANIES
Z
V
Villa Fresh Italian Kitchen . . . . . . . . . . . . . . . . .59
Village Inn Restaurants . . . . . . . . . . . . . . . . . . . .59
Vitality Bowls Enterprises, LLC . . . . . . . . . . . .59
Vocelli Pizza . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
W
Walk-Ons Enterprises . . . . . . . . . . . . . . . . . . . . .59
Wall Street Deli . . . . . . . . . . . . . . . . . . . . . . . . .59
Wendy’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Westside Pizza International Inc. . . . . . . . . . . . .59
Which Wich Franchise, Inc. . . . . . . . . . . . . . . . .59
Wholesome Tummies . . . . . . . . . . . . . . . . . . . . .59
Wienerschnitzel . . . . . . . . . . . . . . . . . . . . . . . . .59
Williams Fried Chicken, Inc. . . . . . . . . . . . . . . .59
Wing Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Wings Etc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Wings Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Wingstop Restaurants . . . . . . . . . . . . . . . . . . . . .59
WisePies Franchise Services, LLC . . . . . . . . . . .59
Wit Or Wit Out? Philly Cheesesteaks . . . . . . . .59
Wolfnights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
World of Beer Franchising, Inc. . . . . . . . . . . . . .59
WOW Cafe & Wingery Franchising, LLC . . . . .59
Y
YEAH! Burger . . . . . . . . . . . . . . . . . . . . . . . . . .60
Yogen Fruz Canada, Inc. . . . . . . . . . . . . . . . . . .60
Yogurt Mountain . . . . . . . . . . . . . . . . . . . . . . . . .60
Yogurt Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Yogurtland Franchising, Inc. . . . . . . . . . . . . . . .60
Your Pie Franchising, LLC . . . . . . . . . . . . . . . . .60
Yum! Brands, Inc. . . . . . . . . . . . . . . . . . . . . . . . .60
Z
Zaxby’s Franchising, Inc. . . . . . . . . . . . . . . . . . .60
ZOUP! Fresh Soup Company . . . . . . . . . . . . . . .60
2015 FOOD AND BEVERAGE DIRECTORY FRANCHISING WORLD
63
Don't find yourself between a
rock and a hard place.
Find yourself between worldclass programming and sunny
Miami Beach.
Join us in Miami, FL this November for IFA’s
third annual Emerging Franchisor Conference.
Designed for franchisors looking to connect,
innovate and evolve their brands to the next
level, this conference is a must-attend. You’ll
leave with valuable information and insights
from leading franchisors that you will bring
back to your business to help you grow and
succeed in the future.
efc.franchise.org
#BUILDYOURBRAND
COALITION CO-CHAIRS
DEXTER & DJENANE
BARTHOLOMEW
Golden Corral
ASLAM KHAN
Falcon Holdings
Make your voice
heard in the fight to
save your business.
Join the Coalition to
Save Local Businesses TODAY!
OUR MISSION
The Coalition to Save Local Businesses is a diverse group of
locally owned, independent small businesses, associations and
organizations that have joined together to protect all of America’s
small businesses against a new joint employer standard. Save
Local Businesses is a coalition dedicated to protecting and
strengthening all sectors of small business, which are now under
MATTHEW PATINKIN
Auntie Anne’s, Red
Mango Frozen Yogurt
and Jamba Juice
TABBASSUM MUMTAZ
Apex Brands
attack by the National Labor Relations Board, causing uncertainty
and disruption for restaurant business owners.
www.SaveLocalBusinesses.com
PARTNER ORGANIZATIONS
TRENDS
Creating Smarter Networks: A
Winning Strategy for Success
and Professional Growth
Build a supportive network that is inherently motivated to
share information and help everyone grow to be better in their
respective careers.
BY RYAN PATEL
A
good question popped up at a recent lecture I gave:
“How can we set up successful and professional growth
in our careers?” During the lecture, I responded that it
was about the circle of people around you and the growth of
their relationships with you over time.
This answer traditionally doesn’t get enough notoriety or
credit when you think of success and professional growth. It
was drawn from my experience and from other leaders who
always swear by the importance of the circle of people around
them to achieve any success.
Of course, a follow-up question focuses on the definition
of “circle of people” and how it is different with network. For
this article, the term “circle of people,” is meant as a different
type of networking from the one that we are most familiar
with. It is different from solely building contacts at cocktail or
happy hour networking mixers. “Circle of people” is a more
focused and pinpointed type of networking, especially at the
beginning. You are looking for a few things to establish in your
network, and here is what to look for:
SURROUND YOURSELF WITH AMBITIOUS PEOPLE
Surrounding yourself with ambitious people is not just a
reference to the inner circle of friends that you may have; it
66
FRANCHISING WORLD APRIL 2015
also relates to your work/industry life as well. Having ambitious
people within your professional life can continue to push you
toward your goals, provide critical feedback and valuable
perspective to enhance all work senses.
This circle can include the team you work with internally,
but for most of us it is about creating a circle of people outside
both of our family and company that can push us to reach our
short- and long-term goals. It is similar, at least somewhat,
to building a board of directors, but for your career you are
not paying anyone and you are not having any mandatory
quarterly meetings. You are building a supportive network that
is inherently motivated to share information and help everyone
to grow to be better in their respective careers. An immediate
benefit to this is being able to have access to additional
points of view. Does that mean I can pick everyone’s brain and
create this so-called “circle” and automatically be successful?
Absolutely not. Something I have learned long ago and from
others as well: what you do that matters more than just having
a list of names that surrounds you.
When using the circle, it is more than just taking readily
available feedback. It is more than just sharing when things go
well. It is an opportunity to become an asset to share failures
and shortcomings, as well as how you face them. You will be
surprised by the variety of opinions and level of engagement from people trying
to help you overcome obstacles and succeed. In essence, you are creating
a forum of healthy back and forth exchange and discussion with your trusted
advisors. The possible outcome can be the ability to implement diverse solutions
from all different industries. That is why the feedback needs to be critical of
yourself, of your work, and of your goals when it comes to interacting with your
circle.
NETWORK
First, initially look for like-minded values. For example, furthering one’s career
and visions, such as giving back — that matches your personal and professional
motivations. Second, find people who also have the ability to look at things
uniquely at times and even those who create solutions while thinking outside the
industry norm. Third, diversify your network. Don’t only look at adding vertically,
but horizontally as well, such as your peers. Having a varied mix of good people
is important, especially for industries like franchising which continues to innovate
from different segments’ ideas.
What resources do I need to start this search? They can be as simple as
searching through LinkedIn connections or looking for people with concepts you
have admired or those who had developed growth strategies you thought were
great. You might have liked a certain leader’s philosophy. In the franchise world it
could be the outlook from domestic to international experts, and from master to
area developers. If you don’t know where to start, your professional organization
is always a great point.
In the franchising world, the International Franchise Association staff and
directory (Yes, that was a plug for IFA, but the association does work very hard
for its members) have been great in helping to introduce members and people in
general to each other.
Another good place to start involves conferences and industry events to set
meetings and connect in advance to access quality time. Don’t forget, it never
hurts to send an email and call directly, as that is never a bad idea. Being selective
and using your time wisely is important. It can be very difficult to try to maintain
and build quality relationships with a large number of people at the same time.
BE A CONNECTOR
Thus far we have talked about the benefits of trying to gain something out of
building your own network. But the truth of the matter is that being valuable to
your network is equally important, as well as the most rewarding part of the entire
process. You might very well be in a situation where you can connect someone
in need to a person within your circle. It could be as simple as an introduction to
someone or gathering intelligence for a person. It is also a great opportunity to
see the shared practices and values from all different kinds of people during your
process of being a connector as you can choose your involvement. Regardless of
the task, it is always a tremendous feeling to be able to help others and especially
to give back to those who have helped you in the past.
Some people in my network have said being a connector creates a positive
atmosphere for them. Regardless of how you view that, you are trying to create not
only value for yourself, but for others. Creating smarter networks is a tremendous
trend emerging among many of types of industries that I have been exposed to,
one that is becoming more of a common practice among the top leaders and
managers through all types of industries, including franchising. n
Ryan Patel is vice president of global development for Pinkberry. Find
him at fransocial.franchise.org.
FRANCHISING WORLD APRIL 2015
67
#IFA2015
IFA Annual Convention —
Draws Record Crowd
M
ore than 3,900 attendees made the
International Franchise Association’s
55th Annual Convention the perfect
forum to find the solutions they needed for
future growth and the opportunity to connect,
innovate and evolve their brands.
^ Registration begins attendees’ journey to connect, innovate and evolve.
LEADERSHIP
IFA 2014-2015 Chairman Steve Joyce, Choice Hotels International, Inc.
president and CEO, opened the convention and presided over a well-attended
event.
^ IFA 2014-2015 Chairman Steve Joyce,
Choice Hotels International, Inc.
president & CEO, welcomes attendees to
IFA’s 55th Annual Convention.
< IFA Pres. & CEO Steve Caldeira and
IFA 2014-2015 Chairman Joyce apprise
board members of association/industry
issues.
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FRANCHISING WORLD APRIL 2015
IFA Chairman Joyce, sixth from left, is inducted into
the IFA Past Chairmen’s Council. From left, Past
Chairmen Ken Walker (2010-2011); The Dwyer Group
Co-Chairwoman Dina Dwyer-Owens (2009-2010);
TEAMRennick CEO Dick Rennick (2005-2006); Roark
Capital Group Managing Dir. Steve Romaniello (20132014); Earle Enterprises LP Managing Partner John
(Jack) Earle (2010-2011); Joyce; DOC & Associates,
Ltd. Pres. Lawrence “Doc” Cohen (2006-2007);
Insight to Execution Partner Michael Isakson (20072008); The Coffee Beanery, Ltd. CEO JoAnne Shaw
(2000-2001); PostNet International Franchise Corp.
CEO Steve Greenbaum (2008-2009); Eagle Alliance
Investments Principal James Amos Jr. (2001-2002);
Brookside Consulting Managing Founding Partner
Steve Siegel (2002-2003); and Sid Feltenstein (20042005).
IFA Pres. and CEO Steve Caldeira, CFE, delivered the annual
State of the Association report during the convention opening
General Session. He reported that IFA revenue has grown 60
percent since 2010 and that the association has reached all-time
highs in overall membership. He outlined the many challenges
facing the industry and updated the audience on IFA’s latest
initiative, the Coalition to Save Local Businesses. To join the
coalition, visit www.SaveLocalBusinesses.com. View IFA’s Annual
Report here.
2 0 1 4
INTER NATIO
ORTN
ANNUAL REP
ASSO CIATIO
CHISE
NAL FRAN
Scan to view
IFA’s 2014
NECT
CON
innovate E Annual Report!
E V O LV
IFA Pres. & CEO Caldeira describes association achievements and
challenges during the State of the Association report.
IFA Chairman Joyce passes the gavel to incoming IFA Chairwoman Melanie Bergeron, chairwoman of TWO MEN AND A TRUCK/INTERNATIONAL, Inc.
At the close of the convention, Melanie Bergeron, CFE,
chairwoman of TWO MEN AND A TRUCK/INTERNATIONAL,
Inc., assumed chairmanship of IFA during the convention.
She has held many leadership positions in the association
throughout her career including the IFA board of directors
since 2008 and the IFA Executive Committee since 2011. She
has rose through the leadership chairs before assuming the
chairmanship, including serving as vice chairwoman, treasurer
and secretary.
From left, Noel Bergeron, incoming IFA Chairwoman Melanie Bergeron
and IFA Pres. & CEO Caldeira.
FRANCHISING WORLD APRIL 2015
69
KEYNOTE
SPEAKERS
Former Walmart CEO and Executive Committee Chairman Mike
Duke delivered the convention keynote address. Duke was ranked
among the top 10 Forbes’ list of “The World’s Most Powerful
People” in 2013. He offered insights on how to create a lasting
corporate culture that values integrity, inclusion and innovation
along with his unique perspective from running the largest retailer
in the world. Duke commented on the importance of drive and
interpersonal relationships and as key factors of success of the
franchise industry stating, “The credit for job creation goes to these
people in the room.”
From left, former CEO of Walmart and Chairman of Walmart’s
Executive Committee of the board of directors Mike Duke, IFA Pres. &
CEO Steve Caldeira and IFA SVP Communications & Marketing, Chief
of Staff to the Pres. & CEO Alisa Harrison.
General Session Host Alexis Glick, former anchor and vice president
of business news, FOX Business Network.
Duke talks about the importance of job creation in the franchise industry.
Session speaker Paul Brown shares his experience in leading brands at Hilton Worldwide, Inc., InterContinental Hotels Group
and now as CEO of Arby’s Restaurant Group. He described how he focused his team on building the Arby’s system and taking
its revitalization to the next level. His innovation in brand building and perspective on the franchise industry inspired franchisees,
franchisors and suppliers alike.
Former Yahoo! Vice Pres. and Singularity University Technology Strategist and Exec. Dir. Salim Ismail discussed today’s fastest
growing technologies and the social impact they will have on a variety of systems. During the Feb. 18 Super Session, he also outlined
how technologies are changing the face of many industries. Ismail’s work focuses on how to innovate and turn cutting-edge ideas into
thriving start-ups, and apply leading-edge thinking to invigorate entire industries.
Paul Brown, CEO of Arby’s Restaurant Group, General Session
speaker on Feb. 17 engages with the audience.
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FRANCHISING WORLD APRIL 2015
Former Yahoo! Vice Pres. and Singularity University Technology
Strategist and Exec. Dir. Salim Ismail.
^ Franchising Gives Back volunteers make a difference at Veteran’s Village of Las Vegas.
FRANCHISING IN
ACTION
More than 100 IFA member volunteers gathered Feb. 14 at the Veteran’s Village of Las Vegas, a transitional and
permanent housing residence for U. S. military veterans, to spend a day of service completing hands-on projects
that included painting, landscaping and building projects. This popular annual event offered an opportunity for
IFA members to share in the spirit of teamwork and “giving back” to the community. This year’s event served as
the kick-off for a new year-long, nationwide celebration of community leadership highlighting the countless ways
that franchise businesses are supporting and giving back to their local communities. Roark Capital Group is the
founding partner of Franchising Gives Back. Thanks to Subway for providing boxed lunches for all volunteers.
“The IFA often cites the economic impact franchise business owners have made, employing millions of Americans
and creating new jobs each year, but the charitable work being done by small-business owners is equally powerful,”
said Steve Romaniello, CFE, Roark Capital Group managing director and IFA past chairman. “We are honored to
be the founding partner of Franchising Gives Back and celebrate the
billions of volunteer hours and dollars franchise businesses donate
each year.”
See page 80 for more on the first Franchising Gives Back Annual
Awards Program.
IFA HOSTS “UNITED NATIONS OF FRANCHISING”
IFA Treasurer and NRD Capital Managing Partner Aziz Hashim (IFA
vice chairman) displays the Joint Declaration document that urges
restraint in government intervention in franchise business.
Google Dir. of Global SMB Reseller Partnerships Todd Rowe
addressed World Franchise Council attendees on global marketing
trends.
To kick off this year’s convention, IFA hosted the World Franchise
Council in Las Vegas. The council, an international body uniting the
franchise associations of 43 countries, is known as the United Nations
of Franchising. The WFC was established 21 years ago this past
February. Representatives of more than 30 associations from around
the world came together Feb. 13 and 14 to collaborate on franchise
data and advocacy, share international updates and franchise
association best practices and network with companies and friends
from around the globe.
World Franchise Council members discuss improvements to the WFC
Declaration.
FRANCHISING WORLD APRIL 2015
71
`
EDUCATION
1
#IFA2015 PREMIERES NEXTGEN IN FRANCHISING
SUMMIT
Fifty winners of the Young Entrepreneurs Global Competition
gathered for the first NextGen In Franchising Summit during the
annual convention in Las Vegas. Selected from 450 applicants
from 46 countries, these budding entrepreneurs are bringing
fresh ideas to the franchising and learning key best practices from
industry leaders. The Feb. 16 “Work, Invest & Grow” presentation
featured incoming IFA Vice Chairman and NRD Holdings Pres. and
CEO Aziz Hashim who shared exciting opportunities for growing
brands in the franchise industry.
“I am so excited about NextGen In Franchising because
these young people are the future of our industry,” said Melanie
Bergeron, CFE, IFA’s chairwoman, and chairwoman of the board of
TWO MEN AND A TRUCK/INTERNATIONAL, Inc. “And we need
to reach out to them to get them involved now, in a meaningful
way.”
The IFA Educational Foundation’s fundraising campaign, that
includes such programs as NextGen and Franchising Gives Back,
has reached total donations of $7.7 million as of Feb. 15. For a full
list of donors, see pages 78-79.
The new, dedicated NextGen In Franchising website,
nextgenfranchising.org, tells the story of franchising in a fresh new
way to attract the attention of young entrepreneurs and invites
them to participate in the Young Entrepreneurs In Franchising
Global Contest.
1. Young Entrepreneurs In Franchising Global Contest Winners attending
the IFA convention gather for the inaugural event.
2. IFA Educational Foundation Pres. John Reynolds describes new program
to introduce younger entrepreneurs to franchising.
3. Attendees participate during NextGen In Franchising Summit
roundtables.
4. The top five winners of the Young Entrepreneurs In Franchising
Global Contest include, from left: Jennifer Beall, The Tot Squad; John
Evans, Everline; Eduardo Navarro, Le Mime Gelato Rolls; Lawrence “Doc”
Cohen, DOC & Associates president and chairman of the IFA Educational
Foundation Board of Trustees; Alexander Walzl, Panarium; and Galen
Welsch, Jibu Water, winner of the Doc Cohen Franchising Grand Prize.
72
FRANCHISING WORLD APRIL 2015
2
3
4
SUMMIT, CONCURRENT SESSIONS AND
ROUNDTABLES DESIGNED TO MEET YOUR NEEDS
Among numerous topics covered during the international
business meeting sessions, attendees learned whether to
“Kiss, Bow or Shake Hands,” heard how commercial franchising
is dealing with health and quality of life issues around the world
and discovered marketing best practices.
High points of the many summit programs included learning
how to expand international networks, getting the latest tips
to become bank-ready borrowers and gaining information to
become savvy online marketing professionals.
(Top) Concurrent session speaker Terri Morrison, co-author of the
book “Kiss, Bow or Shake Hands,” advises attendees on global trade
etiquette.
(Center) Direct Marketing vs. Content Marketing Roundtable
participants exchange information.
(Left) Franchisee Forum panelists include Franchisee Forum Chairman
Jeffrey Tews, center, a multi-unit BrightStar Healthcare franchisee
and IFA board member, and right, Tim Lightner, a TWO MEN AND A
TRUCK/INTERNATIONAL, Inc. multi-unit franchisee.
The Digital Marketing & Technology Summit draws attentive
participants.
FRANCHISING WORLD APRIL 2015
73
THE CERTIFIED FRANCHISE EXECUTIVE™ PROGRAM GRADUATES LARGEST-EVER CFE CLASS
Scan to view the list of 2015 graduates. ^
AWARDS & HONORS
FIRST FRANCHISEE TO SERVE AS IFA CHAIRMAN IS
INDUCTED INTO IFA HALL OF FAME
YOSHINO NAKAJIMA HONORED FOR WORK WITH
WOMEN ENTREPRENEURS
From left, IFA 2014-2015 Chairman Steve Joyce, Choice Hotels
International, Inc. president and CEO; IFA past Chairman and
Managing Partner of Brookside Consulting Steve Siegel, Hall of Fame
inductee; and BDO USA, LLP Franchising Practice Leader Jay Duke.
From left, Robert Funk, Express Services, Inc. Founder, Chairman &
CEO; Bonny LeVine Award Winner Yoshino Nakajima, Home Instead
Senior Care senior vice president & COO, global operation; and IFA
2014-2015 Chairman Steve Joyce.
ASLAM KHAN NAMED IFA’S ENTREPRENEUR OF THE
YEAR
IFA NAMES RAFAEL ALVAREZ AS THE RONALD E.
HARRISON DIVERSITY AWARD WINNER
From left, Amit Kleinberger, Menchie’s Frozen Yogurt CEO; IFA
Entrepreneur of the Year Award Winner Aslam Khan, Falcon Holdings,
LLC CEO; and IFA 2014-2015 Chairman Steve Joyce.
From left, Doug Allison, PepsiCo Foodservice vice president, industry
relations & communications; Ronald E. Harrison Award Winner Rafael
Alvarez, ATAX president & CEO; IFA 2014-2015 Chairman Steve Joyce.;
and Ron Harrison, IFA chairman (1999-2000).
74
FRANCHISING WORLD APRIL 2015
MARY ANN O’CONNELL RECEIVES CRYSTAL
COMPASS HONOR
Watch Dennis Wieczorek’s video tribute >
DENNIS E. WIECZOREK HONORED AS 2014
WILLIAM ROSENBERG LEADERSHIP AWARD
WINNER
The IFA Educational Foundation’s highest honor,
the William Rosenberg Foundation Leadership Award,
was presented posthumously to the family of IFA’s
General Counsel Dennis E. Wieczorek, partner and
Franchise Practice Group chairman of DLA Piper law
firm, Chicago, for his exceptional service to industry.
Pictured above, from left, DOC & Associates, Ltd.
Pres. Lawrence “Doc” Cohen, chairman of the IFA
Educational Foundation Board of Trustees, Allie
Wieczorek, Nick Wieczorek, Joanna Davidson, Marla
Weiner and IFA 2014-2015 Chairman Steve Joyce,
Choice Hotels International, Inc. president and CEO.
Mary Ann
O’Connell,
FranWise
founder,
receives the
IFA’s Women’s
Franchise
Committee
Crystal Compass
for outstanding
leadership.
CONVENTION REACTION AT
A GLANCE AND A TWEET
Office Pride Commercial Cleaning Services executives,
area developers/franchisees gave the IFA Annual Convention
and Franchisee Forum high kudos. Office Pride Commercial
Cleaning Services CEO Todd Hopkins (first row, fourth
from the left), said the convention “was a huge intellectual
capital boost” and for the company’s franchisees and
area developers, the event “changed their scope and
understanding of franchising in a very positive way.”
From left, IFA 2015-2016 Chairwoman Melanie Bergeron and
chairwoman of TWO MEN AND A TRUCK/ INTERNATIONAL,
Inc., and Catherine Monson, FASTSIGNS International CEO.
FASTSIGNS PRESIDENT & CEO RECEIVES FIRST
FAN HONOR
Catherine Monson, CFE, FASTSIGNS International
CEO, received the first Franchise Action Network of the
Year honor for her tireless efforts to protect, promote
and enhance the franchise industry through IFA’s
grassroots advocacy program.
Monson was a steadfast champion for the FAN in
2014. She testified before the U.S. House Education &
Workforce Committee about the impact of expanded
joint employer liability, along with FASTSIGNS
franchisee Clint Ehlers. Monson has worked diligently to
activate FASTSIGNS franchisees in grassroots advocacy.
In addition, she has spoken at other franchise brands’
events, encouraging membership in the FAN, as well
as highlighting the critical importance of a collective
voice at the grassroots level as the industry faces
unprecedented attacks.
FRANCHISING WORLD APRIL 2015
75
NETWORKING
“The Taste” presents ample opportunities to sample delicious foods and beverages
while networking.
TASTE OF FRANCHISING, POOLSIDE PARTY AND EXHIBIT
HALL FESTIVITIES
During the always popular Taste of Franchising reception, attendees
mingled and sampled a variety of tasty treats from favorite franchise
food concepts. IFA members connected with old friends and current
colleagues during a special evening of networking that celebrates the
diversity of franchising. IFA extends its thanks to those members who
sponsored the event.
(Top Right) Taste of Franchising sponsor, Menchie’s Frozen Yogurt,
gets ready for popular flavor-fest event.
(Center, Bottom Right) Poolside party was a big hit with IFA
convention attendees.
76
FRANCHISING WORLD APRIL 2015
2014 IFA Entrepreneur of the Year Aslam Khan, Falcon Holdings, LLC
CEO, waves to the camera during poolside party.
Convention-goers enjoy the official opening of the
Exhibit Hall, one of the convention’s primary events to
kick off major networking activities. Activities included
exciting door prize drawings for $1,000.
Convention-goers prepare to enter Exhibit Hall.
IFA Pres. & CEO Steve
Caldeira and Subway
Founder Fred DeLuca at
Citrin Cooperman and Fox
Rothschild event.
FRANCHISINGWORLD
WORLDAPRIL
MAY 2015
FRANCHISING
2015 77
77
Shaping the
Future of
Franchising
The IFA Educational Foundation wishes to sincerely thank the lead
donors to the “Shaping the Future of Franchising” campaign:
Arby’s Foundation
The Stewart and Jane Bainum Fund
Melanie Bergeron
Joe Bourdow
BrightStar Group Holdings
Choice Hotels Foundation
Coca-Cola Foodservice & On-Premise
Lawrence “Doc” Cohen
DLA Piper
Dina Dwyer-Owens
The Dwyer Group
Edible Arrangements/Tariq Farid
Global Franchise Group LLC
Golden Corral Buffet and Grill
Jack Earle
Ron Feldman
Focus Brands
FranConnect
International Franchise Association (IFA)
FirstService Brands, Inc.
Kathleen Gilmartin
David McKinnon
Aziz Hashim/NRD Capital
Home Instead Senior Care
Mike Isakson
Jani-King International
Stephen P. Joyce Fund
SportClips/Gordon Logan
Jon Luther
J. Willard & Alice S. Marriott Foundation
Joe & Kristen Lindenmayer
Marriott International
Menchie’s Frozen Yogurt
Massage Envy
PepsiCo Foodservice
Tabbassum Mumtaz
Roark Capital Group
The Romaniello Family Foundation
Julius & Joanne Shaw
Two Men & A Truck, Int’l.
The UPS Store
Steve & Judy Siegel
Shelly Sun
Ken & Vickie Walker
As of 3/27/15
EDUCATION
Franchising Gives Back
Seeks Award Nominees,
Partners
IFA members are invited to nominate their charitable initiatives
and community support for the first Franchising Gives Back
Annual Awards Program.
BY JOHN REYNOLDS, CFE
D
uring the International Franchise Association’s Annual
Convention, after months of planning and preparation,
the IFA Educational Foundation unveiled Franchising
Gives Back. There are many ways that franchise businesses not
only do a great job of serving their customers, but also serving
their communities. Franchisors, franchisees and suppliers,
large and small, devote countless hours of volunteer time and
billions of dollars annually to support local charities and other
organizations, from Little League baseball teams to homeless
shelters and marches to find a cure for cancer. Thanks to the
generous support of our founding sponsor, Roark Capital
Group, Franchising Gives Back will put the spotlight on some
of the most innovative and impactful charitable and community
support programs.
We launched our first Franchising Gives Back Annual
Awards Program to celebrate the stories of how IFA members
have established themselves as true leaders through their
commitment to giving back to their communities. The awards
will salute the best, most innovative community leaders and
charitable programs, as well as the collective impact of these
efforts.
NOMINATE YOUR BRAND TODAY
Now
through
May,
members
can
visit
www.
franchisinggivesback.org/awards to nominate their organization’s
program(s) for one or more awards, including:
80
•
Spirit of Franchising Award. Recognizes an IFA member
whose charitable or community support program
embodies the spirit of what it means to be a part of
the franchise industry by giving back to his or her local
community.
•
The Newcomer Award. Highlights a new charitable
or community support program launched within the
past year that has made a significant impact on a local
community.
FRANCHISING WORLD APRIL 2015
•
Enduring Impact Award. Honors an IFA member with
a longstanding commitment to his or her community
that has been executing an outstanding charitable
or community support program(s) for at least five
consecutive years.
•
Support Our Veterans Award. Recognizes an IFA
member whose charitable or community support
program has gone above and beyond the call of duty
to help those men and women who have served in the
U.S. military and their families, and positively impacted
its local community along the way.
•
Innovation and Impact Award. Recognizes an IFA
member whose charitable or community support
program focused on using creative, innovative ways to
maximize the benefits and impact on its community with
limited resources.
Winners will be honored at a special event during the Public
Affairs Conference in Washington, D.C., Sept. 28-Oct. 1. Our
public relations partner, Fish Consulting, will launch a nationwide
public relations campaign to garner media coverage about the
awards program and this year’s recipients.
BUILDING OUR NATIONAL REGISTRY
Since the launch of Franchising Gives Back and the awards
program, members have visited www.franchisinggivesback.org
to help build our National Registry by creating profiles for their
brands and companies, and provide information about their
community support programs. Members also post their press
releases, blog posts and news about upcoming events.
(Continued on page 82)
Meet your next franchisees,
area developers and master licensees.
19,000+
Qualified Prospects From
48 & 96
400+
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Leading Franchises
Global Exposition!
New York City - The Javits Center - June 18-20, 2015
Over 19,000 qualified prospects from around the world will converge on New York City. Join 400+ leading franchise
brands at this premier global exposition. Don’t miss this opportunity to meet the right franchise candidates.
Your next franchisees will be here. Will you?
RESERVE
Don’t delay contact us today:
201.881.1666
exhibit@mfvexpo.com
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IFEinfo.com
#IFE2015
Sponsored by:
(Continued from page 80)
BECOME A FRANCHISING GIVES BACK PARTNER
Visit http://franchisinggivesback.org/who-we-are/partners/ to learn how you and your company can become a Franchising
Gives Back Partner.
Brands such as Massage Envy Spa, for instance, told us it raised more than $1 million in a single day during its fourth annual
Healing Hands for Arthritis event benefitting the Arthritis Foundation. Tropical Smoothie Café restaurants across the country
contributed $640,000 to its national partner, Camp Sunshine, during its annual National Flip Flop Day. Others, like Great Clips,
introduced a new, ongoing initiative in 2014 where locations in the United States and Canada provide complimentary haircuts to
customers facing hair loss due to cancer treatments through its Clips of Kindness program.
Stories like these will help us grow Franchising Gives Back in 2015 and beyond — and we have big plans. In 2016, the IFA
Educational Foundation will publish its first Franchising Gives Back Annual Report highlighting the industry’s contributions.
Additionally, we will develop a Franchising Gives Back Guide featuring best practices for IFA members who want to develop their
community support and charitable activities.
Looking ahead, we are developing a Franchising Gives Back Partner program for companies, organizations that and individuals
who want to sponsor and support the Annual Awards program, the National Registry and other activities. For more information,
contact me by email at jreynolds@franchise.org.
I encourage you to visit www.franchisinggivesback.org to share your story and help us make Franchising Gives Back a huge
success in its inaugural year. Franchise businesses give back in countless ways each day, bringing people together in service to
others and building strong communities. We want to shine a light on these exemplary leaders who are giving back and inspiring
their peers to do the same. n
John Reynolds, CFE, is president of the International Franchise Association Educational Foundation. Find him at
fransocial.franchise.org
Register Now
Franchise Development
SEMINARS 2015
!
w
o
r
g
e
Com
ess
n
i
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your
WA S H IN GTO N, D.C . | 6 /4
82
FRANCHISING WORLD APRIL 2015
M IN N E APOLIS, MN | 7/ 2 3
RED ON D O BEACH, CA | 9 /2 3
Expanding
Expanding
Expanding
your
your
your
business?
business?
business?
Promote your franchising opportunity every Wednesday to
3.3 million readers* in Franchising Today.
Promote
your franchising
opportunity
every Wednesday
to
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Fridays
in 2015,
we in
will2015, we will
Promote
your franchising
opportunity
every Wednesday
to select On
On select
Fridays
select Fridays
in 2013/14,
we will
publish
the
following
“Special
Reports.”
publish
the
following
“Special Reports.”
The
first
Wednesday
of
every
month,
the
Franchising
Today
section
3.3 million
readers*
in Franchising
Today. Today.
3.3 million
readers*
in Franchising
publish the following “Special Reports.”
includes thought-provoking information written about the most current
• February•6,February
2015
2015
• February
7,6,2014
Franchisee
Satisfaction
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The first Wednesday of every month, the Franchising Today section with bonus
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industry
trends.
industry
trends.
industry
trends.
The first Wednesday
of every month, the Franchising Today section
interact with Franchise Experts in a Q & A format. Call today and start • June 19, 2015
• •June
June20,
19,2014
2015
Our Ask Victoria?
Column provides our readers the opportunity to
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H O N O R I N G A M E R I C A’ S V E T E R A N S
A Military Veteran’s Story of
Franchising: The Battle of
Business
The Brambles appreciate many things about being part of a
franchise; one of the greatest was being a part of an extended
family.
BY CHRIS LOUDERMILK, CFE
R
Tina and Ray Bramble
ay Bramble’s story of his journey into franchising
starts when he signed up for the delayed entry
program in 1982 between his junior and senior years
of high school. Although Bramble didn’t know it at the time,
he was signing up to be part of the biggest franchise in
America, the U.S. Armed Forces. Bramble shares something
we’ve heard many times now in franchising: “The military
shares so much in common with franchising, the biggest part
being that you have a set of systems outlined that you follow,
as they are proven to work either in battle or in business.”
Bramble entered active duty in 1984, starting his military
career as so many others had at Fort Benning, Ga. Shortly
after, he was recruited to the “Old Guard,” the Army’s
official ceremonial unit and escort to the president, and
was immediately shipped to Fort Myer, Va. to join the 3rd
U.S. Infantry Presidential Escort Unit. He finished training
at Arlington National Cemetery and was then permanently
stationed with the Delta Company, 2nd platoon. While there,
Bramble performed many retirement ceremonies, two reeflaying ceremonies at the Tomb of the Unknown Soldier with
then-Pres. Ronald Reagan, and was involved in more than
1,000 burial ceremonies.
Bramble received the Army Achievement Medal, Good
Conduct Medal and Special Certificate of Achievement for
leading his team for The Best Funeral Ceremonies for the
year.
“The ability to follow a system that makes sense and
works, being where you say you are going to be and be there
on time every time were things that have definitely helped
me in my franchise today that I was able to really learn
(Continued on page 86)
84
FRANCHISING WORLD APRIL 2015
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(Continued from page 84)
and understand in the
military,” said Bramble.
“They may seem like very
simple things, but it’s
amazing to me how often
these things I see aren’t
done on a day-to-day
business. All the way down
to uniform requirements
in the military, we were
taught to take pride in
our appearance. In our
Aire Serv franchise today
you will see every team
member not only in the
required uniform, but each
one looks just as good at
Bramble (right) on Memorial Day the beginning of the day as
at the end.” In the heating
1987
and
air
conditioning
business this is not always an easy task.
After Bramble retired from the military, he and his wife
Tina decided they wanted to start their own heating and air
conditioning business. Things weren’t easy for them, but
Ray always believed that if you are ready to earn your living
and ready to reap the rewards, it will eventually happen. He
said his life changed after having multiple conversations with
franchise developer Eddie Baker of Aire Serv Heating and Air
Conditioning of Waco, Texas. Although he never thought about
franchising, the conversations sparked his interest. Bramble said
after coming to Waco for discovery day, meeting the Aire Serv
team and upon learning that Aire Serv was part of The Dwyer
Group, he immediately knew things were going to change for
him and his family.
“After meeting Dina Dwyer-Owens and attending her
design-your-life class, I immediately knew that I was in the right
room,” said Bramble. “I still feel as much like family as I did on
my very first visit to the world headquarters as I do to this day.”
PUTTING THE SYSTEMS TO WORK
Ray and Tina immediately went home after training in 2008
and put into practice what they learned into Aire Serv of Bull
Run, based in Front Royal, Va.. “I didn’t question anything they
told me,” said Ray. “I knew The Dwyer Group had a proven
track record of helping and growing businesses, to me it was an
absolute no brainer. This is the advice I give to any veteran when
exploring a franchise opportunity.”
The Brambles felt that the leadership of the corporate staff,
as well as the fellowship with other owners, was exactly what
they needed to take their business to the next level. Since
aligning with Aire Serv, taking their business to the next level
is an understatement. Not only have they had double-digit
percentage growth every year, but they are now among the top
dollar gross sales earners in the system.
86
FRANCHISING WORLD APRIL 2015
They also have stepped up to take leadership positions
within the brand. As part of the advisory committee, they
have been instrumental in taking the brand promise to new
heights. They pride themselves in doing exactly what they
say, and doing everything they can to make the brand as
good as it can be. They recently filmed a commercial that
takes the core of Aire Serv that easily shows the consumer
what makes the brand different. In fact they have been so
successful with it that many other franchisees have adopted
it as their own.
The Brambles appreciate many things about being part
of a franchise; one of the greatest was being a part of an
extended family, as well as the tutelage that they get from
other owners and the corporate staff. “It’s a lot like the
brotherhood I have from being in the Army; I could go
anywhere and immediately bond with someone I met that
served. I can go to any part of the country and meet a
fellow franchisee or their staff, and immediately have that
connection,” Bramble stated.
LESSONS LEARNED
When Ray was asked about the biggest lesson he had
learned from owning a franchise that he could share with
other veterans or civilians alike, he said: “Listen closely and
work exactly what is being taught, it’s obviously worked for
others. Always stay as involved as you can with the franchise
group and corporate staff to keep up with everything new
and what’s working. Business, whether franchised or not, isn’t
easy; if it were we would all be millionaires 10 times over. But
a franchise helps take a lot of guessing out of the picture and
helps you not make mistakes you would otherwise probably
make. Good, bad or indifferent mistakes in small business
usually cost time and money.”
The Brambles shared that they love that The Dwyer Group
is so passionate about helping veterans, and appreciate that
the VetFran program helped them save money that they
could use as working capital to invest into the business that
they wouldn’t have had without it.
Since the inception of VetFran in the early ‘90s, The
Dwyer Group founder Don Dwyer made it a point to do
what he could for military veterans to make a better life for
themselves and their families. Dwyer started VetFran with
a very simple mission, help as many men and women who
have served our country better their quality of life. He saw
franchising as the best avenue he knew to do this. The Dwyer
Group has helped more than 200 veterans by providing more
than $1 million in discounts over the past two decades. n
Chris Loudermilk, CFE, is a retail sales manager
for The Dwyer Group. Find him at fransocial.
franchise.org.
THE NATIONAL VOICE
Is Canada
Part of Your
Expansion Plan?
of Franchising in Canada
Join
Canadian
Franchise
Association
Today
We Are Canadian
If you are thinking about expanding your business
to Canada you need to be part of the CFA.
Join the community of successful franchise systems
thriving in Canada. There is no better way to
establish key contacts and keep your finger on the
pulse of issues that will affect your business.
Canada’s waiting for you.
Contact CFA today.
1-800-665-4232 x 230
www.cfa.ca
HONORS & AWARDS
IFA’s Member-Get-A-Member
Campaign Announces
Winners
Congratulations to the winners of the International Franchise
Association’s 2014 Member-Get-A-Member Campaign.
The winners and their achievements include:
Dave Hood
President
iFranchise Group
•
•
First Place – One complimentary full-page
advertisement in IFA’s Franchise Opportunities
Guide.
Hood earned 24,500 points for recruiting 12
franchisor members and one supplier member.
Tom Portesy
President/CEO
MFV Expositions
•
•
Second Place – One complimentary one-half page
advertisement in IFA’s Franchise Opportunities
Guide.
Portesy earned 18,000 points for recruiting 12
franchisor members.
Steve Beagelman, CFE
President and CEO
SMB Franchise Advisors
•
•
Third Place – One complimentary one-half page
advertisement in Franchising World magazine.
Beagelman earned 12,000 points for recruiting eight
franchisor members.
Plan now to participate in IFA’s 2015 Member-GetA-Member Campaign. Contact Scott Lehr, CFE, senior
vice president, U.S. and international development and
conferences for the International Franchise Association, at
202-662-0785 or slehr@franchise.org to learn how to can get
involved in recruiting new members, earn money and gain
recognition from your peers. n
88
FRANCHISING WORLD APRIL 2015
From left, Benetrends Financial Pres. & CEO Rocco Fiorentino
congratulates Member-Get-A-Member Winners: SMB Franchise Advisors
Pres. & CEO Steve Beagelman, MFV Expositions Pres./CEO Tom Portesy
and iFranchise Group Pres. Dave Hood.
Sponsored by:
OVER 25 YEARS OF PRODUCING WORLD CLASS EXPOS
EXPOSURE TO THOUSANDS
OF QUALITY PROSPECTS
READY TO BECOME A FRANCHISE OWNER
HIGHLY MOTIVATED - FINANCIALLY QUALIFIED
waiting to meet you at one of our 3 expos.
JUNE 18-20, 2015
NOVEMBER 12-14, 2015
FEBRUARY 11-13, 2016
Be where 400+ of the hottest concepts in
franchising are – at the franchise industry’s
premier international event. Strengthen
your opportunities with 19,000 key
qualified prospects from the United States
and 85 countries. Pursue your domestic or
international goals, and sell single units,
area developments or master franchises, at
this one-stop event.
Secure success with your franchise
by being where the economy and
entrepreneurship are thriving. Show eager
attendees from over a dozen states in
the West the benefits of your franchising
business and how to move to the next step
with you, while you make progress towards
your expansion goals.
Take your franchise business to the next
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- one of the fastest growing cities in the
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Extend your brand in one of the hottest
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Call 201.881.1666 or email exhibit@mfvexpo.com
The world leader in franchise events, MFV Expositions, has been connecting businesses
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MFVExpo.com
EVENTS
Multiplying a Positive
Trade Show Experience
Make the most of your trade show experience by determining your
objectives, marketing to candidates in advance, engaging and
interacting with prospects and always following-up.
BY ALICIA LINDEN
P
articipating in industry trade shows is a large investment
of time and resources so it is important to understand
each show’s value and how to make the most of your
experience. CruiseOne is a home-based travel franchise active
with the International Franchise Association and participates
in up to seven franchising trade shows a year with the ultimate
goal of recruiting new franchise owners and becoming a
dominant force in the travel franchise industry.
WHY PARTICIPATE IN A TRADE SHOW
Everyone has different motives for attending a franchise
trade show, but the one common denominator is that we all
want to build brand awareness for our franchise. Franchise Expo
South, West Coast Franchise Expo and International Franchise
Expo are strategically hosted throughout the United States
making it possible for franchisors to get in front of qualified
prospects from different regions.
According to MFV Expositions, the franchise trade show
planner that coordinates the IFA’s annual shows, nearly 50
percent of the attendees at its most recent show were either
serious prospects interested in franchising or they were
finalizing their decision on which concept to purchase. These
candidates often come well-prepared with questions as they
have done their preliminary research. They want to meet
franchise representatives face-to-face so they can get a feel
for the company culture and if it would be the right fit for them.
Many times these in-person interactions can seal the deal for
prospects who are on the fence about which franchise they
want to purchase. At CruiseOne, we close anywhere from two
to seven franchise units per show.
Trade shows also are a valuable place to meet candidates
who are interested in franchising, but are not sure which
industry they want to pursue. Whether prospects are familiar
90
FRANCHISING WORLD APRIL 2015
with your company and have not yet inquired or they have
never heard of your franchise opportunity before, an in-person
meeting is important to making a strong first impression to get
them excited about taking the next step.
PRE-SHOW MARKETING MUSTS
Participation doesn’t mean a franchisor should leave the
marketing up to the event organizer and do nothing on its own.
Use this opportunity to reach out to prospects who live near the
trade show venue via email and social media communications
letting them know you will be in their area. This serves two
purposes: first, the prospect may not be aware of the trade
show and second, it creates another touch point for them to
keep your franchise top of mind.
In addition, speak with the trade show organizer and find
out what marketing opportunities are available as part of your
membership and exhibition fee. Since the organizers will be
doing their own publicity to generate larger crowds, try to
leverage their resources as much as possible. Volunteer for
interview opportunities or panelist and speaking opportunities
to position yourself as an expert, and ask for inclusion in any
pre-event publicity materials which list participating exhibitors.
Through our VetFran and DiversityFran memberships,
CruiseOne often is asked to participate on their panels as an
expert source, giving us the chance to get in front of even more
people who may not have considered travel franchising. These
opportunities open even more doors in addition to exhibiting.
THE DAY OF THE TRADE SHOW
In addition to closing sales, trade shows are a good
opportunity to collect leads and attract new prospects who may
not have been familiar with your franchise prior to attending. It
is important to use multimedia communications and have an
interactive booth that engages and educates attendees. The
CruiseOne booth, for example, broadcasts travel videos and
has computers on hand to demonstrate what technology tools
are available to our franchisees. Have brochures available, but
don’t have them all on display at once. Limiting the number
of brochures and hand-outs not only encourages the prospect
to ask for more information, but it also gives you more
opportunities to ask qualifying and engaging questions.
The team working the booth should be friendly and
welcoming to all who pass by. The members of your franchise
development team serve as your brand ambassadors and it is
important they make a strong first impression. When conversing
with prospects, it is important to pay attention, ask questions
and listen carefully to their needs and determine where they
are in the franchise selection process. Be sure to take notes
of what is most important to them and use technology to
collect prospects’ contact information and to register them for
upcoming webinars. Don’t force them into making a decision;
give them the information they need to digest, and walk them
through the due diligence process so they can determine if
your franchise will meet and exceed all their needs.
A fun way to collect leads of people who are at the beginning
of their franchise discovery process is to host a raffle and give
them the option to sign up for exciting consumer promotions.
If possible, invite current franchisees who live in that area
to attend the trade show and share their experiences with
prospects. Performing due diligence is an important step of
the franchise process and meeting face-to-face is the best way
to get a feel for the company culture.
POST-SHOW FOLLOW-UP
According to the Center for Exhibition Industry Research, 80
percent of trade show leads receive no follow-up, which means
an easy way to stand out from the competition is simply taking
the time to follow-up with qualified prospects. This is crucial to
further engaging with your prospective franchisee and closing
the deal. Follow up with every prospect within two weeks of the
show and reference the notes from your previous discussion to
personalize the conversation. This will impress prospects and
let them know you have a vested interest in them.
Participating in a trade show gets you in front of the right
people; however, to make the most of the experience it is
important to determine your objectives, market to candidates
in advance, engage and interact with prospects and always
follow-up. These key steps will result in a more productive
experience with a positive return on investment. n
Alicia Linden is a marketing recruitment specialist
for CruiseOne. Find her at fransocial.franchise.org.
Update your
techknowledgey.
frantech
OCTOBER 27-28, 2015 | DALLAS, TX
I FA DIGITAL MARKETI NG & TECHNOLOGY CONFERENCE
frantech.franchise.org
FRANCHISING WORLD APRIL 2015
91
WELCOME
NEW IFA MEMBERS!
FRANCHISE SYSTEMS
Ace Sushi Franchise Corporation
Gardena, Calif.
Contact Gary Chin
ActiveRx
Westborough, Mass.
Contact Michael Hutta
American Robotics Academy
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Contact Dan Taglia
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Ontario
, Calif.
Contact Bill Ferrise
Bar-B-Clean
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Contact Bryan Weinstein
Barry Bagels Franchise Holdings
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Contact James Nusbaum
Be Organizing, LLC
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Contact Alexandria Brzozowski
Big Al’s Steaks
Delray Beach, Fla.
Contact Alan Costilo
BNI Franchising, LLC
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Contact Michael Walchonski
Book by Owner Franchising LLC
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Contact Mike Cushing
Bounce! Trampoline Sports
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Contact Michael Gross
Firemans Contractors, Inc.
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mFitwall Studio Systems
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The Flame Broiler, Inc.
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Inc.
Longmeadow, Mass.
Contact Kim Haidinger
Girl Smarts
Fredericksburg, Va.
Contact Leslie Click
Grabbagreen Franchising, Inc.
Scottsdale, Ariz.
Contact Keely Newman
Hassle Free Home Franchising LLC
Potomac, Md.
Contact Andrew Balfour
Heart to Home Meals Ltd.
Brampton, Canada
Contact Michael Gaze
Image Studios 360
Salt Lake City, Utah
Contact Jason Olsen
The BrickKicker
Naperville, Ill.
Contact Rob Claus
InAccord Mediation & Arbitration
Services, Ltd.
Boulder, Colo.
Contact Genna Murphy
Brooklyn Water Bagels
Delray Beach,Fla.
Contact Andy Abbajay
Innovare Holding, LLC
Charleston, W.Va.
Contact Brendan Skeen
Building Kidz Worldwide, Inc.
Mountain View, Calif.
Contact Sanjay Gehani
iSold It
Frisco, Texas
Contact Fred Morache
COVIS
Raleigh, N.C.
Contact Marc Genest
Kids & Us English, SL
Manresa, Spain
Contact Mireia Casas
Curb-Ease Inc.
Burbank, Calif.
Contact Kelly Tynan
Le Macaron Development LLC
Osprey, Fla.
Contact Rosalie Guillem
Dr. Fixer
Riyadh, Saudi Arabia
Contact Almojel Mohammed
LEAP 4 FUN, LC
Henderson, Nev.
Contact Dee Gilbert
Evercil S. de R.L. de C.V.
Del Miguel Hidalgo, Mexico
Contact Christophe Belloncle
Ledgers USA Franchising Corporation
Miami, Fla.
Contact Gordon Haslam
92
FRANCHISING WORLD APRIL 2015
The Lifeworks Group
Dallas, Texas
Contact Deanne Moore
Linc Service
Canonsburg, Pa.
Contact Bert Kendall
Little Kickers Canada Holdings
Limited
Toronto, Canada
Contact Christine Stanschus
MaxOut Domestic Franchising,
LLC
Royersford, Pa.
Contact Jason Griggs
MOD Pizza
Bellevue, Wash.
Contact John Dikos, CFE
MODE
Fargo, N.D.
Contact Ciara Stockeland
Mosquito Hunters
Buffalo Grove, Ill.
Contact Andy Fuller
Moxie Blowdry & Beauty Bar
Chantilly, Va.
Contact Patrick Meglio
My Elder Advocate
Great Neck, N.J.
Contact Claudine Halpern
North Star, Franchising, LLC
Chatsworth, Calif.
Contact Ram Katalan
NPM Franchising, LLC
Portland, Ore.
Contact Daniel Webb
Nutty Scientists
Tucson, Ariz.
Contact Shery Christopher, CFE
Omni Fight Club Franchising, LLC
Athens, Ga.
Contact Tim Nikolai
Orange Leaf Frozen Yogurt
Oklahoma City, Okla.
Contact Shelby Norman
Paris Baguette Family Inc.
Los Angeles, Calif.
Contact Vivian Park
PEDEGO
Irvine, Calif.
Contact Tom Brock
Pool Tech, LLC
Canton, Ga.
Contact Jason Claus
Poppo’s Franchising, LLC
Atlanta, Ga.
Contact Stephen LaMastra
Pump It Up
Tempe, Ariz.
Contact Rick Howard
Renter’s Warehouse USA
Minneapolis, Minn.
Contact Ron Wright
RNR Tire Express & Custom
Wheels
Tampa, Fla.
Contact Vince Ficarrotta
The Roman Candle
Madison, Wis.
Contact Brewer Stouffer
Ruby’s Franchise Systems, Inc.
Irvine, Calif.
Contact Larry Sidoti
Serasana
Marble Falls, Texas
Contact Patti McCormick
SFK Franchising Inc.
Raleigh, N.C.
Contact Moni Singh
Shapes Franchising, LLC
Brandon, Fla.
Contact Debbie Smith
Smart Drinks & Nutrition
Cypress, Texas
Contact Charles Levinson
Sound Lion Franchising, LL
Arlington, Mass.
Contact Lisa Davis
STACK Sports Performance
Training
Costa Mesa, Calif.
Contact Paul MacGregor
Straetus International BV
Amersterdam, Netherlads
Contact E.E. Spruijt
Succentrix Business Advisors, Inc.
Athens, Ga.
Contact Alan Padgett
TechVoo
Elmhurst, Ill.
Contact Amit Mehta
TEGG Service
Canonsburg, Pa.
Contact Lowry Stoops
Teriyaki Madness
Denver, Colo.
Contact Erin Hicks
TGI Friday’s, Inc.
Carrollton, Texas
Contact Kathryn Kotel
Triune, LLC
Irvine, Calif.
Contacts Perry Roshan-Zamir
(Continued on page 94)
48th Annual IFA
Legal Symposium
May 3-5, 2015 Chicago Marriott Downtown Magnificent Mile Chicago, IL
View Brochure and Register Now!
legalsymposium.franchise.org
(Continued from page 92)
True Friends Moving Company LLC
Old Hickory, Tenn.
Contact Chris Knowles
TURFSCAPE Franchise, Inc.
Dalton, Ga.
Contact Michael Merrick
United Franchise Group, LLC
Washington, D.C.
Contact Victor Bespalov
Vom Fass USA
Madison, Wis.
Contact Jeff Young
Wanna Play Playcare Franchising, LLC
Austin, Texas
Contact Adrian Maguire
Williams Fried Chicken, Inc.
Dallas, Texas
Contact Tim Williams
Wolfpack USA, LLC
New York, N.Y.
Contact Itai Afek
ZAGG Retail, Inc.
Salt Lake City, Utah
Contact Abby Barraclough
FRANCHISE SUPPLIERS
Acuere Software LLC
Plano, Texas
Contact John Keene
Ajman Chamber of Commerce &
Industry
Ajman, United Arab Emirates
Contact Jameela Kajoor
Alexius, LLC
Englewood, Colo.
Contact Jeffrey Brimer, CFE
AppointmentPlus
Scottsdale, Ariz.
Contact Eric Keosky-Smith
Avalara
Bainbridge Island, Wash.
Contact John Osman
BusinessForSale.com
Wilmington, Del.
Contact Thomas Easo
Central Payment
San Rafael, Calif.
Contact Tommy Chang
ChainSync Inc.
London, Canada
Contact Michael DeLorenzi
CIGNEX Datamatics Inc.
Santa Clara, Calif.
Contact Vikram Samant
ClearCare Online
San Francisco, Calif.
Contact Derek Jones
ClickTecs
Mississauga, Canada
Contact Jamshaid Hashmi
Cogensia
Schaumburg, Ill.
Contact Amy Meyer
Comcast Business
Philadelphia, Pa.
Contact Wendie Graczyk
94
FRANCHISING WORLD APRIL 2015
Compass Restaurant Consulting and
Research
Mobile, Ala.
Contact Steve Crichlow
Connectivity
Burbank, Calif.
Contact Alex Vaccaro
CTO Nation, LLC
Roswell, Ga.
Contact Greg Cory
Cutco Cutlery
Olean, N.Y.
Contact Patton Sides
DAC Group
Toronto, Canada
Contact Daniel Holland
Directed Equity, Inc.
Parker, Colo.
Contact Mark Challis
Distribion, Inc.
Dallas, Texas
Contact Courtney Todd
Eagle Alliance Investments
Southlake
Contact James Amos Jr., CFE
IFPG-International Franchise
Professionals Group
Parlin, N.J.
Contact Don Daszkowski
Innovation Pavilion
Englewood, Colo.
Contact Chris Winslow
Jive Communications
Orem, Utah
Contact Casmin Wisner
LevLane Advertising, Inc.
Philadelphia, Pa.
Contact David Lane
Marlin Business Services Corp.
Mount Laurel, N.J.
Contact Kimberley Ziegler
MaxPoint
Morrisville, N.C.
Contact Sarah Stogner
Nery’s Logistics, Inc.
Incline Village, Nev.
Contact John Cathcart
NXG Strategies, LLC
Brentwood, N.J.
Contact Vickie Storm
EDU Certified
Memphis, Tenn.
Contact Brent Alvord, CFE
Oasis Outsourcing
San Diego, Calif.
Contact Raymond Mead
Epoxy, Inc.
Las Vegas, Nev.
Contact David Gasparine
Olson and Associates
Long Beach, Calif.
Contact Steve Olson, CFE
Five Star Connect
Spanish Fork, Utah
Contact Jason Miller
OpsMatrix
Fort Mill, S.C.
Contact Navi Vaid
Franchise Clearly
Winter Park, Fla.
Contact Jon Franz
OrderWithMe Nevada Inc.
Las Vegas, Nev.
Contact Greg Brodsky
FranchisePerils, a division of
ExecutivePerils, Inc.
Los Angeles, Calif.
Contact Peter Taffae
Paragon Small Business Capital
Group
Atlanta, Ga.
Contact Charles Yorke
FranForward
Dallas, Texas
Contact Allen Thrift
PayForward
Valencia, Calif.
Contact Amy Gruberg
Frankizia.com
Granollers (Barcelona), Spain
Contact Josan Garcia, CFE
Pictura Graphics
Minneapolis, Minn.
Contact Paul Lilienthal
Fransystems
Marietta, Ga.
Contact Shawn Spencer
Pinpoint Software, Inc.
Whitewater, Wis.
Contact Andrew Hoeft
Global Franchise Magazine
Eastbourne, United Kingdom
Contact Richard Davies
Primero Systems Inc.
San Diego, Calif.
Contact Steven Schick
GoGather
Escondido, Calif.
Contact Dave Wagner
Profit Street, LLC
Phoenix, Ariz.
Contact Scott Stickel
Guggenheim Retail Real Estate
Partners, Inc.
Frisco, Texas
Contact James Kainer
RME360
Tampa, Fla.
Contact Sean Mulligan
ICR
Norwalk, Conn.
Contact Michael Fox
IDealogic® Brand Lab, Inc.
Houston, Texas
Contact Ruth Netanel
Robins, Kaplan, Miller & Ciresi LLP
Los Angeles, Calif.
Contact Nancy Newman
RPI Print
Kennesaw, Ga.
Contact Jonathan Razzano
RTUI
Houston, Texas
Contact Andy Salmon
SAP Americas
Irvine, Calif.
Earle Zucht
SearchKings
Toronto, Canada
Contact Darryl Margaux
Sign Pro, Inc.
Plantsville, Conn.
Contact Pete Rappoccio
Snagajob
Glen Allen, Va.
Contact Joseph Bocian
Social Media Contractors
Omaha, Neb.
Contact Kris Kluver
Soffront Software, Inc.
Fremont, Calif.
Contact Manu Das
Spectrio
Charlotte, N.C.
Contact Guy Woods
Square, Inc.
San Francisco, Calif.
Contact Michael Lau
Synergetic
Walled Lake, Minn.
Contact Jim Kucik
The Internicola Law Firm, P.C.
Staten Island, N.Y.
Contact Charles Internicola
The McLean Group LLC
Emeryville, Calif.
Contact Burt Yarkin
Valley Screen Graphics
Mishawaka, Ind.
Contact Karen Barnett
VigiTrust
New York, N.Y.
Contact Mathieu Gorge
Western Union Business Solutions
(USA), LLC
Washington, D.C.
Contact Matthew Lewis
Worldpay US, Inc.
Atlanta, Ga.
Contact Janis Harley
Wray Executive Search
Stillwater, Minn.
Contact Kelly Tope
Yext
New York, N.Y.
Contact Liz Walton
Zoracle Profiles
Encinitas, Calif.
Contact Rebecca Monet
BETTER PREPARATION. BETTER PERFORMANCE.
“The CFE program is critical to learning best
practices in recruiting franchisees, maximizing
Bob Lang, CFE
Tony Padulo, CFE
Jayson Pearl, CFE
JD Sun, CFE
franchisee unit economics, and building a strong
collaborative culture with franchisees. BrightStar
believes CFE Certification is a critical investment to
really be the best. Brightstar currently has 5 CFEs
and 3 other staff members actively enrolled as
candidates in the CFE program. CFE designation is
a specific component to our succession planning
process throughout the company to ensure that
our future leaders begin the program within 18
months of promotion to senior management.”
The International Franchise Association’s
Institute of Certified Franchise Executives offers a
substantive mastery of franchising to successful
candidates, and confers recognition with the Certified
Franchise Executive™ (CFE) designation. Among
franchise leaders, the CFE has become known and
appreciated as a mark of distinction
and professionalism.
To learn more about the CFE designation, see
www.franchise.org/cfe or contact Rose DuPont at
(202) 662-0771 or rdupont@franchise.org
Shelly Sun, CFE
What will YOUR CFE Story Be?
Join the Movement
Are You a FAN?
Jack Crawford, President & CEO of
Ground Round and National Restaurant
Association Chair Elect, discusses
why he became a FAN.
view video
Franchise businesses need to come together and speak with one, consistent,
strong and collective voice on behalf of our great industry. The International
Franchise Association has launched the Franchise Action Network (FAN), to
mobilize the franchise industry to be that voice. By joining the FAN, we will
unite all of our voices within franchising with a strong message about the
positive impacts of the franchise business model in every community across
the country.
Why should you join? A recent announcement by the National Labor
Relations Board’s Division of Advice allows a franchisor to be considered a
joint employer of its franchisee’s employees. If this is allowed to stand, it will
devastate the franchise model. If franchisors are joint employers with their
franchisees, hundreds of thousands of franchise owners could lose equity in
their businesses and lose control over the essential functions and operations.
Help defeat this potentially devastating ruling by signing up for FAN and
joining the fight for franchising!
www.FranchiseActionNetwork.com
If you have any questions about this new initiative, please do not hesitate to contact IFA’s Senior Director, Political Affairs &
Grassroots Advocacy, Erica Farage at efarage@franchise.org or 202-662-0760.