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Annual
Report
2006-2007
A roadmap for change
Change and challenge
have been the hallmarks
of Our Family’s second
year.
After our first year’s work
merging two staffs, two
agency cultures, and
dozens of programs
spread across five
different sites, other
Board President
Bob Spiewak
questions have come
more clearly into focus:
2006-2007 Annual Report
Messages from the President and Executive Director 1
Board & Leadership 2
Volunteer of the Year -- Dr. Lynne M. Borden 3
Program Highlights & Outcomes 4-6
About Our Clients 7
Friends of the Family 8
Financial Statement 9
What does our community need? Do our
services really work? Are we making the best
use of money and resources?
Our Statement of Values serves as a guide
every day as we ask ourselves who we are
and why we are here. I’d like to share them
with you. Here are the principles that shape
the way Our Family works:
• Integrity, fiscal responsibility and
transparency.
• Quality services that make a difference -delivered with passion, professionalism and
respect.
• Programs that are collaborative, innovative
and responsive to our community’s evolving
needs.
• Teamwork and diversity among staff and
volunteers.
These principles aren’t just words -- they’re
our roadmap, and they’re the reason the
change and challenge will continue. If we
apply these principles, Our Family will be
around a long time, helping those who need
us most.
Our clients -- our inspiration
What’s so gratifying
about this line of work
is the privilege to make
a very real difference
in the lives of our
neighbors.
Our programs serve
people in every stage
of life, and I want to
tell you about just a
Director
few of our clients whose Executive
Sue Krahe-Eggleston
lives we have touched,
and whose stories have
touched us:
• The woman with three children still at home
who worked through therapy, parenting
classes and bureaucratic hoops to adopt her
grandchildren and reunite her family.
• The young woman who came to us eight
months pregnant, with a year-old baby
and a couple of plastic bags of belongings,
after being knocked unconscious by her
boyfriend. Now self-sufficient and living in
her own apartment, she celebrated her first
Thanksgiving in her new home by inviting her
friends from CommonUnity.
• Teen parents who got their GEDs through
our Teens in Transition program and are now
working, in school and saving money.
• A woman so sick with anxiety she almost
canceled her mediation. She and her
neighbor left with an agreement, speaking to
each other for the first time in years.
• The nursing home resident who says
going to lunch each week with her Senior
Companion partner “means the world to me.”
Making
Tucson
a better
place to
live, to
grow up,
and to
grow older
To our clients, who inspire us every day with
their ability to change their lives for the better:
Thank you for letting us help.
1
Board of Directors
President
Bob Spiewak
Vice President
Stephen Torkelsen
Secretary
Barrie Herr
Treasurer
Charles Zimmerman
Mich Bayley
David Blanchard
Lynne M. Borden
Rita B. Bourgeois
David H. Braun
Richard P. Chagnon
Tori Davern
Caroline Gardiner
Patricia Goldsmith
Paul Hawkins
Pila Martinez
Perry Tarrant
Leadership Team
Sue Krahe-Eggleston
Executive Director
Suzanne Morris
Arizona’s Families F.I.R.S.T. Manager
Janet Putnam
Judicial Supervision Manager
Lisa Reams
Assistant Director
Fran Haggerty
Counseling Manager
Rhanda Mejia
Reunion House Manager
Andy Harclerode
Clinical Director
Regina Barnes-Gillis
CommonUnity Supervisor
Sharyn Mead
Senior Companion Manager
Lana Baldwin
Development Director
Angela Hagen
Communications & PR Manager
Jamie Zink
SODA Manager
Julie Dall’Aglio
Finance Director
Victor Quiros
Education & Mediation Manager
Kathy Wooldridge
Skrappy’s Coordinator
Sally Eggert
Accounting Manager
Rome Hamner
Grants & Contracts Manager
Kevin Jackson
Street Outreach Manager
Dan Mager
Agency Trainer
Alyce Walther
H.R. & Volunteer Specialist
Laurie Mazerbo
Teens in Transition Manager
2
Volunteer of the Year
Youth programs can
positively influence the
development of young
people by enhancing
their self-esteem, helping
them overcome adversity
and increasing their
leadership skills and
willingness to engage
in efforts to help others,
such as involvement
Lynne M. Borden
in political and social
activities.
and UA Cooperative Extension, Pima County
Extension, Skrappy’s, the Cochise County
Extension and Douglas High School. Funded
by the U.S. Department of Agriculture under
their Children, Youth and Families At Risk
(CYFAR) initiative, the project is developing a
model of civic engagement for marginalized
youth that promotes positive youth
development and community change. Last
year, Borden took youth from Skrappy’s to
the CYFAR national conference so they could
speak to a large group of professionals about
the principles in use at Skrappy’s.
This is the message our Volunteer of the
Year, Dr. Lynne M. Borden, has spread year
after year through her professional and
volunteer efforts -- and as champion of our
Skrappy’s program.
She is chair of the Governor’s Task Force for
Youth Development. Their plan, in the works
since 2004, is in the final stages and will soon
be presented to the governor.
Borden, Associate Professor and
Extension Specialist at the University of
Arizona’s Norton School of Family and
Consumer Sciences, is one of a handful of
internationally known experts on positive
youth development. Her research centers on
developing meaningful ways to engage young
people in youth-development programs.
A former Vice President of Our Family’s
Board of Directors and now head of the
Skrappy’s advisory board, Borden has a
long-term commitment to Skrappy’s. She has
based some of her academic research on
Skrappy’s and has worked extensively with
youth at the center, teaching them how to do
their own research to increase their ability to
advocate for the issues they care about.
“If you can get good data, you have more to
say,” she tells them.
She shows young people how to use
data-collection tools -- such as community
mapping with GPS handheld devices,
photographic data and focus groups -- to
advocate for themselves.
She is Project Director of the Arizona
Sustainable Community Project, a
collaboration between the Norton School
Borden also led a 12 month certificate
program on positive youth development
at the University of Arizona attended by
representatives from a host of Southern
Arizona organizations. This class aimed
to increase the capacity of youth-serving
organizations around the state and create
a statewide youth-development learning
community. Many of our staff attended the
class and are actively implementing her
model in our youth programs.
A former elementary school teacher and
middle school counselor, Borden is equally at
home in academia and at Skrappy’s. Young
people there, many of whom have trouble
trusting adults, know her, confide in her and
tease her mercilessly about her not-so-hip
white tennis shoes.
“Lynne
is taking
us places
we had
no idea
we were
capable of
going.”
-- Skrappy’s
volunteer
As an advocate for youth, not just in Tucson
but everywhere, Lynne Borden is a treasure.
We’re honored she’s a part of Our Family.
About this award
The Duke Duncan Volunteer of the Year
Award is given to an individual who makes
our community a better place to live, to grow
up and to grow older through volunteer effort
on behalf of Our Family and its programs.
3
Program Highlights & Outcomes
Arizona’s Families F.I.R.S.T.
1,058 clients served
Arizona’s Families F.I.R.S.T. is an intake and assessment
program for families with suspected substance abuse
that compromises their ability to parent or earn an
income. Under this contract with Community Partnership
of Southern Arizona, we conduct outreach, intake and
behavioral-health assessments for families referred
by Child Protective Services and the Department of
Economic Security, serving as a bridge until the family is
receiving services from a behavioral health provider.
• 100% of clients demonstrating need were
connected with basic support such
as clothing, bus passes or
housing.
• 95% of eligible clients
had an assessment
scheduled with
the behavioral
health provider
of their choice
before the end
of their intake
appointment.
CommonUnity
99 clients
served
CommonUnity
is a complex of
safe, supervised
apartments and a
community of support that gives low-income, homeless
parents and their children an opportunity for long-term
success. Residents ages 18-21 live in the 20-unit complex
for up to two years. They maintain their own apartments
and pay rent, but it is subsidized. They work and pursue
educational goals, in addition to taking life skills and
parenting classes. Their children grow up safe, with a
network of caring people around them.
• 85% of residents experienced an increase in life skills
such as sanitation, nutrition, or living within a budget.
• On-site domestic violence and Alcoholics Anonymous
groups were exceptionally well-attended.
• Community Baby Shower event raised $26,000.
Community Mediation
647 clients served
Community Mediation is a safe, neutral, confidential and
voluntary way for people to resolve their disputes without
going to court. Our trained volunteers and staff help
people design their own solutions to a variety of disputes,
from neighbor and workplace issues to family conflicts.
Mediation is available in English and Spanish. School
Mediation provides fee-for-service trainings for schools
that want to create peer-mediation programs.
• 90% of mediations resulted in a verbal or written
agreement
• 75% of agreements were still in effect after 30 to 45
days.
• Roster of volunteer mediators grew to 60.
In-Home Services
528 clients served
For families referred by Child Protective Services,
we provide moderate to intensive therapy and case
management to prevent children from being removed
from their homes, or to facilitate reunification of children
with their families. Services include regular visits to the
home, assessment of the safety of children, and contact
with CPS.
• 85% of families successfully completing the program did
not have a child placed in DES custody within six months of
case closure.
• 90% of families referred to the program expressed
satisfaction with Our Family.
Judicial Supervision Program
886 clients served
Child Protective Services, Arizona Department of Juvenile
Corrections or Pima County Juvenile Corrections) or
homeless youth who come to us for help.
Available to court-ordered or voluntary participants, Judicial
Supervision offers a safe, supportive and comfortable
atmosphere where children spend time with their parents
and relatives. Visits include supervised parenting time with
or without a therapist, supervised exchanges, telephone
monitoring and drug-test monitoring.
• 100% of clients had basic food, clothing and health-care
needs met within one week of entering the program.
• 83% of youth who were not in school when they entered
the program were enrolled within three days; the others
were not enrolled at the recommendation of their case
worker.
• 20% increase in families served.
Senior Companion Program
854 clients served
Counseling
538 clients served
Parenting Classes
118 clients served
Our Counseling department offers office-based, fee-forservice general mental health counseling for individuals,
couples or families. Through contracts with government
entities, it also conducts in-home, long-term child
and family counseling for clients referred by other
agencies such as HeadStart, Child Protective
Services or Pima County Juvenile Court. Services
are provided in English or Spanish. We also
offer a variety of Counseling Groups, including
voluntary and mandated services, on anger
management for children, teens and adults, and
domestic violence treatment for men and women.
This ongoing, 12-week class teaches healthy parenting
strategies, helping families grow strong together and
reduce risks such as violence, substance abuse and
dropping out of school. Each class covers a different topic
such as conflict resolution, stress reduction and setting
family boundaries.
• 92% of clients completed at least one treatment
goal.
4
• Department reorganization increased quality of
service with faster response to clients and decreased
waiting time for appointments.
• 75% of parents reported an increase in skills and
confidence in their knowledge of parenting.
Reunion House
142 clients served
Reunion House is an 8-bed, 21-day temporary shelter for
youth ages 12 to 17. Residents are systems referrals (from
This is a national volunteer service initiative through which
low-income women and men 60 years of age and older
receive stipends to provide support and companionship
to homebound elderly adults and people with disabilities.
Our program is noted nationally for having materials and
trainings in Spanish, and for reaching out to Spanishspeaking populations.
• Senior Companion volunteers provided more than 46,000
service hours this year.
• 80% of clients reported less depression and isolation.
• 100% of volunteers reported they have better self-esteem
and better sense of purpose in their lives since becoming a
Senior Companion.
(Continued next page)
5
Services to Older
& Disabled Adults
1,160 clients served
Since 1972, this
program has
allowed frail
seniors and adults
with disabilities
to continue to live
with dignity and
independence in their
own homes through
case management,
in-home counseling and
grocery-shopping services.
Services are free to those who
qualify but are also offered on an
affordable, private-pay basis.
positioning systems (GPS) technologies.
• Core group of youth volunteers completed their second
year coordinating weekly art projects for at-risk children at
Old Pueblo Children’s Academy.
• Positive Youth Development team gave 90-minute
presentation on civic engagement at Children, Youth and
Families at Risk Conference in Chicago.
Street Outreach
2,815 clients served
Street Outreach meets runaway, homeless and streetdependent youth where they congregate and helps them
come off the streets. For young people 23 or younger,
it provides crisis assistance, case management, family
reunification, food, clothing and emergency shelter, as
well as referral to housing programs and transportation to
a variety of services.
• 76% of at-risk clients enrolled in the Community
Services System were still living independently a year
after enrollment.
• 90% of clients experienced increased social contact.
• 100% of youth contacted accepted outreach cards or
referral information.
• Awarded fourth consecutive federal contract to conduct
outreach and intervention with runaway, homeless and
street youth.
School-Based Prevention
981 clients served
Teens in Transition
377 clients served
Our prevention specialists offer peer support groups,
anti-bullying, conflict resolution and other training in
schools. We provide school and community workshops on
such issues as cultural awareness, anger management
and self-esteem, as well as make referrals to parents,
students and staff in need of outside services.
Since 1989, Teens in Transition has helped homeless and
near-homeless youth stay in school, prepare for post-high
school education, and plan for their futures. TNT works
with numerous local high schools, charter schools, and
magnet schools. We also provide Transitional Housing
for qualified youth ages 18-21. Through subsidies for rent
and utilities, we help young singles or couples, whether
they’re pregnant, with children or childless.
• Marana Middle School administrators reported drastic
reductions in referrals for risky behaviors, as well as
reduced dropout rate.
• After attending our workshops, 90% of participants
were able to identify appropriate ways to handle conflict,
bullying and cultural differences.
Skrappy’s
5,300 clients served
This youth-run downtown performing-arts center offers a
safe, drug- and alcohol-free environment for young people
to express themselves. Afternoon activities include dance
classes, art projects, workshops and help with homework.
Evening events range from hip-hop competitions to
concerts. Young people can access on-site food and
clothing banks, as well as counseling, shelter and case
management offered through Street Outreach staff.
• Completed “Spirit of the Sun” collaboration with
United Way and University of Arizona researchers,
mapping community resources for youth using global
6
Our Clients
• 85% of youth receiving housing support obtained
permanent, unsubsidized housing within 18-24 months.
• 75% of counseling clients met or exceeded the goals
identified in their case plan within 18-24 months.
• Awarded a five-year federal demonstration grant to help
pregnant and parenting teens ages 13-17 in Tucson’s
85705 ZIP code.
1 5 ,5 0 3 C lie n ts S e rve d
July 1, 2006 -- June 30, 2007
1 9%
11 %
57 %
H om eless S ervices
O lder & D isabled
1 3%
E ducation & M ediation
C ounseling & S upport
“You gave
me a place
to stay and
confidence
that I was
not garbage
thrown away
on the street .”
-- youth
client
2 2 -5 9
16%
E th n ic ity
As ia n 1 %
N a tive Am e ric a n 3 %
Afric a n Am e ric a n 4 %
O th e r
1 % M ix e d 4 %
H is p a n ic 3 8 %
An g lo 4 9 %
Age
60+
14%
1 8 -2 1
15%
0 -1 2
7%
1 3 -1 7
48%
“Thanks to
you, I am
no longer
a house
prisoner.”
-- disabled
client
7
Friends of the Family Financial Statement
Jessica Abeyta • Alicia Aguilar • Annette Aguilar • Heather Alberts • Albertsons • Sally Allison • Jeanie Alton • Alzheimer’s
Prevention Foundation • American Family Insurance • Phala Andressen • Arizona Aerospace Foundation • Arizona
Diamondbacks • Arizona National Golf Club • Arizona-Sonora Desert Museum • Norma Arvayo • Avis Rent A Car • Bag
Lady Project • Lana & Chris Baldwin • Jennifer Barrett • Mich Bayley • Aubreena Beckel • Benihana • Eugene Benton
• Bess Spiva Timmons Foundation • Beyond Bread • BodyWorks • Lynne Borden • Ted Borek • Rita Bourgeois • Peter
& Suzy Bourque • David Braun • Katrina Brown • E.J. Bryan • Julie Bubul • Buddy’s Grill • Buff-A-Teers • Patrick Burke
• Irene Byrd • Canyon Pondscapes • Canyon Ranch Health Resort • Zamia Castro • Catalina Rotary Club • Richard
Chagnon • Christina Chambers • Art Chapa • Chicanos Por La Causa • Chili’s • City Council Office Ward 3 • City
Council Office Ward 6 • Claim Jumper Restaurants • Cold Stone Creamery • Colossal Cave Mountain Park • Community
Foundation for Southern Arizona • Compass Bank • Continental Society of Tucson • Martine & Gerald Conway • Paul
Conway • Stuart Conway • Carla Corrington • Joseph Cosentino • Crate & Barrel • Cross Country Automotive Services
• Ginny Culp • Julie Dall’Aglio • Tori & Keith Davern • George & Jean Davies • Art Davis • Davis Monthan Officers’
Spouses’ Club • Karen Dayton • Pennie Dehoff • Irene Delgado • Margaret B. Desportes •
Terry Dewald • Diamond Family Philanthropies • Jean Dicristofano • Mary Ann Dobras •
Lyra & Richard Done • Linda Drake • Burris & Nancy Duncan • Janice Edmonds • Susie
Ensle • Sandy & Robert Erickson • Every Voice in Action • Finley Distributing Company •
FocusHR • Peggy Foster • French Quarter • John Gabroy • Amanda Gandolfi • Caroline
Gardiner • Gaslight Theater • Gavi Restaurant • Ralph Geror • Ann Gillette • Sherry
Gillingham • Paul Gohdes • Patricia Goldsmith • Julia Graf • Korina Gregg • Fran Haggerty •
Andrew Harclerode • Harlow & Company • Gail Harris • Nancy Harwood • Paul Hawkins •
The Hearth Foundation • Barrie Herr • Mary Heslinga • Robert Hickox • Erika Hill • Amanda
Hinrichs • Cheryl Ann Holland • Eva Hotchkiss • Ike’s Coffee and Tea • Vicki Inouye • Kate
Jensen • Mark & Ann Jensen • Jewish Community Foundation of Southern Arizona • Jim
Click Automotive Team • Lillian Jimenez • Francene Johnston • Thomas Jones • Junior
League of Tucson • Margaret Kenski • Kid’s Center • Kathleen Kirk-Anderson • Sue
Krahe-Eggleston • Gloria Lacy • Michael Lamonge • Sharon Lamprecht • David Lane •
Denise & Jeffrey LaNuez • Louis Larsen • Las Candelas Bistro • Martha Lawrence • Effie
Ledahawsky • Leilani’s Shear Creations • K. Leone • Dan Lew • Lawrence Lippert • Long
Realty Cares Foundation • Linda Loomis • Irene Lopez • Ray Lopez • Lovitt & Touché •
John Lucas • Sarah Lynne • Lori Magoffin • Maureen Mahoney • Susan Mannion •
Byrne Manson • Janet Marcus • Barbara Martinez • Pila Martinez • Deborah Mathieu •
Christina Matthai • Barbara Mazerbo • Sally McKenzie • McNamara, Goldsmith, Jackson
& McDonald • Rhanda Mejia • Mimi’s Cafe • Mindplay • Sandra Morales • Lucio Murillo • Janice Murphy • Thela Murphy
• Sheri Murray • National Bank of Arizona • Angie Navarrette • Misti Nowak • Old Tucson Studios • O’Rielly Family
Foundation • O.P. & W.E. Edwards Foundation • Natividad Ontiveros • Open-Inn • Otis Elevator • Mary Lou Palmer •
Paper Paper Paper • Susan Parnell • Patricia Parris • Pastiche Modern Eatery • Connie Pellman • Perimeter Bicycling
Association • Peter Piper Pizza • Philabaum Contemporary Art Glass & Studio • Theresa Phillips • Kathy Pierce •
Pima Pet Clinic • Louis Pozez • Pablo Puente • Lilli Anne Purdie • Victor Quiros • Randall & Richards • Lynn Ratener
• Jackson Ravenscroft • Raytheon • RBC Dain Rauscher Foundation • Elsa Reyes • Ruben Rivas • Kathleen Rivera •
Rachel Robitaille • Sarah Root • Susan Rubin • Pam Ruggeroli • Henry Ruth • Salon De Nouveau • Sam Levitz Furniture
Company • Andi Sanes • Gabriel Sarah • Wadia & Hanna Sarah • Dorothy Saravia • Margaret Schade • John & Helen
Schaefer • Kathy & Ed Schlitz • Terence Secory • The Shanty • Skyline Printing • Kathey Smith • Lauren Smith Klase
• Llewlyn Smyth • Eliot T. Spalding Foundation • Bob & Sandra Spiewak • Michele Spooner • Betty Stejskal • Stocker
Foundation • Stork’s Nest of the Old Pueblo • Sarah Stark • Kathy Stires • Barbara Story • Andrea Stuart • James Stuart
• Jo Sullivan-Hayes • Sundt Foundation • Tanque Verde Ranch • Linda Tarason • Target Stores • Perry Tarrant • T.E.A.M.
Tucson • Teen Outreach Pregnancy Services • Texas Roadhouse • Thunder Canyon Brewery • Tiffany & Co. • Dena
Tinsley • Desert Diamond Casino • Stephen & Leona Torkelsen • Tucson Electric Power Company • Tucson Sidewinders
• Tucson Symphony Orchestra • Turquoise Door • United Way of Tucson and Southern Arizona • University of Arizona
Athletic Department • Joseph Valenti • Valero Energy Corporation • Monica Van Hall • Tom White • Nancy Wilson •
Vantage West Credit Union • Lupita Vargas • Barbara Verthein • Joseph F. Walter • Thomas Warne • Nicholas Weathers
• Laurie Weber • Melvyn Weinberg • Wells Fargo • Jamie Zink • Patrice Zirzow
Our success
depends on
the support of
funders like
these, who gave
$50 or more.
Thank you!
8
C lie n t F ee s 4%
C ity o f T u c so n 4%
U n ited W ay 2%
O th e r 1 %
F o u n d atio n &
C o rp o rate 7%
Revenue
P im a C o u n ty 2 2%
State of Arizona
Federal
Pima County
Foundation & Corporate
City of Tucson
Client Fees
United Way
Other
Total
F e d e ra l 2 4%
$1,605,801
1,033,439 982,782 297,271
190,219
173,987 74,705
38,962
$4,397,165
E d u c atio n
& M e d ia tio n 6%
F u n d ra is in g 4%
O ld er & D is ab le d
A d u lts 16 %
Expenses
Homeless Services
Counseling & Support Services
Management & General
Older & Disabled Adults
Education & Mediation
Fundraising
Total
S ta te o f A rizo n a
36 %
M a n ag e m en t
& G en eral 1 6%
$1,347,881
1,334,370
717,649
714,941 274,703
193,632
C o u n se lin g
& S u p p o rt 29 %
H o m eles s S ervice s
2 9%
$4,583,176
For complete audited financial statements, please click on Annual Reports & Financials
at www.ourfamilyservices.org.
9
(520) 323-1708
www.ourfamilyservices.org