tutorials - RochesterWorks!

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The following is a suggested listing of tutorials, general assessments, and industry-specific assessments available. Visit
www.proveit.com for a full list of selections.
TUTORIALS
Microsoft Access 2003
Microsoft Excel 2003
Microsoft Outlook 2003
Microsoft PowerPoint 2003
Microsoft Word 2003
Microsoft Office Integration
Microsoft Office XP Integration
Microsoft Internet Explorer 5.0
Microsoft Windows 2000
Microsoft Windows XP
Peachtree Accounting 2003
QuickBooks Pro 2000
GENERAL
ASSESSMENTS
Basic Arithmetic
Filing By Name
Basic Computer Terminology
Following Verbal Instructions
Basic Spelling
Following Written Instructions
Comparison Skills
MS Excel 2003 - Normal User
Computer Literacy
MS Excel 2003 - Power User
Customer Service Mindset Survey
MS Excel 2007 – Normal User
Email Etiquette
MS Outlook 2003
**Normal User Assessments measure skills for Basic Levels.
**Power User Assessment measure skills for Intermediate & Advance Levels.
MS Office 2003 Integration
MS Office XP Integration
MS Windows 2000
MS Windows XP
MS Word 2003 - Normal User
MS Word 2003 - Power User
Reading Comprehension
ADMINISTRATIVE
ASSISTANT
Advanced Spelling
Basic Spelling
Basic Office Skills
Data Entry: Inventory Database
E-mail Etiquette
Filing By Name
Following Verbal Directions
Updated 01/08/2008
Following Written Directions
MS Access 2003
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Excel 2007 – Normal User
MS Outlook 2003
MS Publisher 2002
MS Word 2003 – Normal User
MS Word 2003 – Power User
Office Abbreviations
Office Filing
Office Telephone Etiquette
Punctuation
Vocabulary
HUMAN
RESOURCES
Business Etiquette
Business Writing
E-mail Etiquette
Healthcare Benefits Knowledge
Human Resources Basics
Internet Basics
Internet Research Skills
Interviewing and Hiring
Listening Skills
MS Access 2003
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Excel 2007 – Normal User
MS Outlook 2003
MS Word 2003 – Normal User
MS Word 2003 – Power User
PeopleSoft HRMS
Reading Comprehension
Recruiting Fundamentals
MEDICAL BILLING
Receptionist
Transcriptionist
Basic Office Skills
Business Etiquette
E-Mail Etiquette
Following Written Instructions
Following Verbal Instructions
HIPPA - Administration
Medical Assistant - Basic
Medical Assistant - Advanced
Medical Billing Knowledge
Medical Claims Processing
Medical Office Personnel Skills
Medical Receptionists
Medical Records – Legal Issues
Medical Spelling
Medical Terminology-Abbreviations
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Outlook 2003
MS Word 2003 – Normal User
MS Word 2003 – Power User
Reading Comprehension
Typing Test – General Practice
Typing: Medical 1 minute (H)
Typing: Medical 1 minute (O)
ACCOUNTS PAYABLE
CLERK
Accounting Terminology - Basic
Accounts Payable
ADP Payroll
Basic Office Skills
Bookkeeping
Business Etiquette
E-mail Etiquette
Following Verbal Directions
Following Written Directions
MS Access 2003
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Outlook 2003
MS Word 2003 – Normal User
MS Word 2003 – Power User
Numeric Filing
Numeric Proofreading
Office Math Skills
Payroll
Payroll Clerk
PeopleSoft Financials
Reading Comprehension
Simply Accounting 2006
Following Written Directions
MS Access 2003
Office Math Skills
Reading Comprehension
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Excel 2007 – Normal User
MS Outlook 2003
MS Word 2003 – Normal User
MS Word 2003 – Power User
Peachtree Accounting 2003
PeopleSoft Financials
QuickBooks Pro 2000
Reading Comprehension
Simply Accounting 2006
ACCOUNTS
RECEIVABLE
Accounting Terminology – Basic
Accounting Terminology Advanced
Accounts Receivable
Basic Office Skills
Business Etiquette
Bookkeeping - Professional
E-mail Etiquette
Following Verbal Directions
Updated 01/08/2008
CUSTOMER SERVICE
REPRESENTATIVE
Advanced Spelling
Basic Spelling
Basic Arithmetic
Basic Computer Terminology
Business Etiquette
Call Center Listening Skills
Computer Literacy
Customer Service Mindset Survey
E-mail Etiquette
Follow Verbal Directions
Follow Written Directions
MS Excel 2003 – Normal User
Customer Service Mindset Survey
MS Excel 2003 – Power User
MS Excel – Normal User
MS Outlook 2003
MS Word 2003 – Normal User
MS Word 2003 – Power User
Reading Comprehension
Retention
CALL CENTER
REPRESENTATIVE
Advanced Spelling
Basic Spelling
Call Center Advanced Spelling
Call Center Basic Spelling
Call Center Customer Service
Survey
Call Center Data Entry
Call Center Inbound Sales Skills
Call Center Outbound Sales Skills
Call Center Retention
Call Center Telephone Etiquette
Computer Literacy
Data Entry Alpha Numeric
Following Written Directions
MS Excel 2003 – Normal User
MS Excel 2003 – Power User
MS Excel 2007 – Normal User
MS Outlook 2003
E-mail Etiquette
Following Verbal Directions
MS Word 2003 – Normal User
MS Word 2003 – Power User
NURSING
C.N.A.
L.P.N.
R.N.
Business Etiquette
Following Written Instructions
Following Verbal Instructions
Healthcare Industry Terms
HIPAA – Clinical
HIPAA – Administration
LPN/LVN
Medical Assistant – Basic
Medical Assistant - Advanced
Medical Spelling
Medical Terminology
Nurse Practitioner
Nursing Assistant
R.N.
Reading Comprehension
MACHINE
OPERATORS
Machinists
Basic CNC
Basic Electronics
Basic Industrial Math
Basic Industrial Skills
Blueprint Reading
Updated 01/08/2008
Entry Level Industrial Skills
Following Verbal Instructions
Following Written Instructions
General Maintenance
Lathe Operator
Math & Reasoning Skills
OSHA
Reading Comprehension
Retention
TECHNICAL SUPPORT
SPECIALIST
Basic computer support for endusers.
A+
Computer Technician Skills
Hardware Troubleshooting
Internet Security
Logical Reasoning – Deduction
Logical Reasoning - Mathematical
MS Access 2003 for Developers
MS Office 2003 Help Desk
MS Windows XP Technical Skills
MS Windows XP Troubleshooting
DATABASE
ADMINISTRATOR
Dependent on database experience.
Logical Reasoning – Mathematical
Logical Reasoning – Deduction
Oracle Applications DBA
Oracle 10g DBA
Oracle 10g for Developers
PL/SQL
Relational Database Design (RDBMS)
SQL for Client-Server Applications
SQL Server 2005 for Developers
SYSTEMS
ADMINISTRATOR
General Server & Systems
Administration.
Active Directory
Logical Reasoning – Deduction
Client/Server Fundamentals
Linux Administration
Logical Reasoning - Mathematical
MS Windows 2003 Server
Administration
MS Windows 2003 Server
Installation Procedures
Internet Security
Project Management for IT
Professionals
Technical Support – IT/Network
Technical Support Processes
UNIX Administrator
NETWORK
ADMINISTRATOR /
SECURITY
LAN/WAN Functioning & Security
Basic Wireless Communications
Cisco Networking
Cisco Router
Ethernet Networking
Logical Reasoning – Deduction
Updated 01/08/2008
Logical Reasoning – Mathematical
LAN Hardware
MS Exchange Server 2003
Administration
MS Exchange Server 2007
Administration
MS Internet Information Server
(IIS) 4.0
Network Administration
Network Security
TCP/IP
Telecommunications
WAN Architecture
PROGRAMMER/
SOFTWARE
ENGINEER
Dependent upon language/
platform of experience.
C++ Programming
Logical Reasoning – Mathematical
Java 2
Object Oriented Programming
Logical Reasoning – Deduction Perl 5
UNIX Programming
Visual Basic 6.0
WEB DEVELOPER
Active Server Pages
E-Commerce Concepts: Deployment
Apache Web Server
DHTML
Dreamweaver
E-Commerce Concepts:
Architecture & Design
HTML Webmaster
Logical Reasoning – Mathematical
Logical Reasoning – Deduction
Macromedia Flash MX 2004
Updated 01/08/2008
MS Internet Information Server
(IIS) 4.0
PHP 5
PHP Scripting
Web Commerce Security
XML
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