The following is a suggested listing of tutorials, general assessments, and industry-specific assessments available. Visit www.proveit.com for a full list of selections. TUTORIALS Microsoft Access 2003 Microsoft Excel 2003 Microsoft Outlook 2003 Microsoft PowerPoint 2003 Microsoft Word 2003 Microsoft Office Integration Microsoft Office XP Integration Microsoft Internet Explorer 5.0 Microsoft Windows 2000 Microsoft Windows XP Peachtree Accounting 2003 QuickBooks Pro 2000 GENERAL ASSESSMENTS Basic Arithmetic Filing By Name Basic Computer Terminology Following Verbal Instructions Basic Spelling Following Written Instructions Comparison Skills MS Excel 2003 - Normal User Computer Literacy MS Excel 2003 - Power User Customer Service Mindset Survey MS Excel 2007 – Normal User Email Etiquette MS Outlook 2003 **Normal User Assessments measure skills for Basic Levels. **Power User Assessment measure skills for Intermediate & Advance Levels. MS Office 2003 Integration MS Office XP Integration MS Windows 2000 MS Windows XP MS Word 2003 - Normal User MS Word 2003 - Power User Reading Comprehension ADMINISTRATIVE ASSISTANT Advanced Spelling Basic Spelling Basic Office Skills Data Entry: Inventory Database E-mail Etiquette Filing By Name Following Verbal Directions Updated 01/08/2008 Following Written Directions MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003 MS Publisher 2002 MS Word 2003 – Normal User MS Word 2003 – Power User Office Abbreviations Office Filing Office Telephone Etiquette Punctuation Vocabulary HUMAN RESOURCES Business Etiquette Business Writing E-mail Etiquette Healthcare Benefits Knowledge Human Resources Basics Internet Basics Internet Research Skills Interviewing and Hiring Listening Skills MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User PeopleSoft HRMS Reading Comprehension Recruiting Fundamentals MEDICAL BILLING Receptionist Transcriptionist Basic Office Skills Business Etiquette E-Mail Etiquette Following Written Instructions Following Verbal Instructions HIPPA - Administration Medical Assistant - Basic Medical Assistant - Advanced Medical Billing Knowledge Medical Claims Processing Medical Office Personnel Skills Medical Receptionists Medical Records – Legal Issues Medical Spelling Medical Terminology-Abbreviations MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Reading Comprehension Typing Test – General Practice Typing: Medical 1 minute (H) Typing: Medical 1 minute (O) ACCOUNTS PAYABLE CLERK Accounting Terminology - Basic Accounts Payable ADP Payroll Basic Office Skills Bookkeeping Business Etiquette E-mail Etiquette Following Verbal Directions Following Written Directions MS Access 2003 MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Numeric Filing Numeric Proofreading Office Math Skills Payroll Payroll Clerk PeopleSoft Financials Reading Comprehension Simply Accounting 2006 Following Written Directions MS Access 2003 Office Math Skills Reading Comprehension MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Peachtree Accounting 2003 PeopleSoft Financials QuickBooks Pro 2000 Reading Comprehension Simply Accounting 2006 ACCOUNTS RECEIVABLE Accounting Terminology – Basic Accounting Terminology Advanced Accounts Receivable Basic Office Skills Business Etiquette Bookkeeping - Professional E-mail Etiquette Following Verbal Directions Updated 01/08/2008 CUSTOMER SERVICE REPRESENTATIVE Advanced Spelling Basic Spelling Basic Arithmetic Basic Computer Terminology Business Etiquette Call Center Listening Skills Computer Literacy Customer Service Mindset Survey E-mail Etiquette Follow Verbal Directions Follow Written Directions MS Excel 2003 – Normal User Customer Service Mindset Survey MS Excel 2003 – Power User MS Excel – Normal User MS Outlook 2003 MS Word 2003 – Normal User MS Word 2003 – Power User Reading Comprehension Retention CALL CENTER REPRESENTATIVE Advanced Spelling Basic Spelling Call Center Advanced Spelling Call Center Basic Spelling Call Center Customer Service Survey Call Center Data Entry Call Center Inbound Sales Skills Call Center Outbound Sales Skills Call Center Retention Call Center Telephone Etiquette Computer Literacy Data Entry Alpha Numeric Following Written Directions MS Excel 2003 – Normal User MS Excel 2003 – Power User MS Excel 2007 – Normal User MS Outlook 2003 E-mail Etiquette Following Verbal Directions MS Word 2003 – Normal User MS Word 2003 – Power User NURSING C.N.A. L.P.N. R.N. Business Etiquette Following Written Instructions Following Verbal Instructions Healthcare Industry Terms HIPAA – Clinical HIPAA – Administration LPN/LVN Medical Assistant – Basic Medical Assistant - Advanced Medical Spelling Medical Terminology Nurse Practitioner Nursing Assistant R.N. Reading Comprehension MACHINE OPERATORS Machinists Basic CNC Basic Electronics Basic Industrial Math Basic Industrial Skills Blueprint Reading Updated 01/08/2008 Entry Level Industrial Skills Following Verbal Instructions Following Written Instructions General Maintenance Lathe Operator Math & Reasoning Skills OSHA Reading Comprehension Retention TECHNICAL SUPPORT SPECIALIST Basic computer support for endusers. A+ Computer Technician Skills Hardware Troubleshooting Internet Security Logical Reasoning – Deduction Logical Reasoning - Mathematical MS Access 2003 for Developers MS Office 2003 Help Desk MS Windows XP Technical Skills MS Windows XP Troubleshooting DATABASE ADMINISTRATOR Dependent on database experience. Logical Reasoning – Mathematical Logical Reasoning – Deduction Oracle Applications DBA Oracle 10g DBA Oracle 10g for Developers PL/SQL Relational Database Design (RDBMS) SQL for Client-Server Applications SQL Server 2005 for Developers SYSTEMS ADMINISTRATOR General Server & Systems Administration. Active Directory Logical Reasoning – Deduction Client/Server Fundamentals Linux Administration Logical Reasoning - Mathematical MS Windows 2003 Server Administration MS Windows 2003 Server Installation Procedures Internet Security Project Management for IT Professionals Technical Support – IT/Network Technical Support Processes UNIX Administrator NETWORK ADMINISTRATOR / SECURITY LAN/WAN Functioning & Security Basic Wireless Communications Cisco Networking Cisco Router Ethernet Networking Logical Reasoning – Deduction Updated 01/08/2008 Logical Reasoning – Mathematical LAN Hardware MS Exchange Server 2003 Administration MS Exchange Server 2007 Administration MS Internet Information Server (IIS) 4.0 Network Administration Network Security TCP/IP Telecommunications WAN Architecture PROGRAMMER/ SOFTWARE ENGINEER Dependent upon language/ platform of experience. C++ Programming Logical Reasoning – Mathematical Java 2 Object Oriented Programming Logical Reasoning – Deduction Perl 5 UNIX Programming Visual Basic 6.0 WEB DEVELOPER Active Server Pages E-Commerce Concepts: Deployment Apache Web Server DHTML Dreamweaver E-Commerce Concepts: Architecture & Design HTML Webmaster Logical Reasoning – Mathematical Logical Reasoning – Deduction Macromedia Flash MX 2004 Updated 01/08/2008 MS Internet Information Server (IIS) 4.0 PHP 5 PHP Scripting Web Commerce Security XML