Company:
Hard Rock Cafe - Hollywood Blvd, CA
Position:
Retail Sales Associate
Location:
Hollywood,CA
Host Company Description
Located at the Hollywood & Highland Center, beside the worldfamous Kodak Theater, and just steps away from Grauman’s Chinese
Theater and Hollywood’s starry Walk of Fame, the Hard Rock Cafe
on Hollywood Boulevard is the latest in Hard Rock’s concept driven
design evolution, developed to integrate technology with new and
unique interactive experiences for guests while delivering a world
class menu in an atmosphere that rocks.
The 20,000-square-foot cafe includes spacious seating, a live music
area, a vibrant bar and two Rock Shops featuring Hard Rock’s
limited-edition merchandise. Hard Rock Cafe Hollywood on
Hollywood Boulevard showcases new and unique interactive
experiences for guests – from an 18’ x 4’ Rock Wall™, to touch
screens in booths throughout the cafe, to Microsoft Surface™, each
featuring innovative multi-touch technology that enables fans to
explore the world’s greatest rock ‘n’ roll memorabilia collection and
virtually tour all of Hard Rock’s venues worldwide.
Key memorabilia items on display in the cafe include Jimi Hendrix’s
purple crushed velvet hat; to Janis Joplin’s love letter to then
boyfriend Peter LeBlanc; Jim Morrison’s leather pants and
handwritten lyrics to “L.A. Woman”; to Katy Perry’s sparkly dress
and Fergie’s tour outfit worn while on tour with the Black Eyed Peas.
Job Description:
The Retail Sales Associate (RSA) is the ultimate guide through the
guests’ shopping experience. Hard Rock merchandise is a unique
part of our business, which requires a special person to create the
experience. As an RSA, you will be assuming the role of tour guide,
communicator, entertainer, memorabilia curator and musician (at
heart).
Basic functions of the Retail Sales Associate include:
• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1
conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items,
higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls &
inventories
• Displaying Retail product – through HRC’s visual display
standards
• Performing opening, closing & side duties – cleaning glass,
polishing brass, sweeping & vacuuming the floor, folding product,
etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
Region:
Industry:
Restaurant
Position Type:
Cashier
Start Date:
10.05.2011 - 07.06.2011
End Date:
06.09.2011 - 06.09.2011
English Level:
Advanced
Minimum Age:
19
Gender Requirement:
None
Housing Provided:
Second Job Possible?
Yes
Pay Rate:
$9-11 per hour
Tips and Other Comp:
None
Job
Job Number:
68867
Job Requirements:
Job Requirements include:
• Must be at least 19 years old
• Performing duties which require bending & reaching
• Lifting up to 30-pound boxes to receive/move product
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a
sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
Possible to move within company?
Yes, based on performance.
Required Skills:
Job Requirements include:
• Must be at least 19 years old
• Performing duties which require bending & reaching
• Lifting up to 30-pound boxes to receive/move product
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and
a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
Additional Application Documents:
Yes. Employer job application to be completed.
Compensation
Pay Rate:
$9-11 per hour
Tips and other comp:
None
Expected Minimum Hours:
25-32 AVERAGE hours per week over the course of the season.
Hours will fluctuate from week to week, depending on business
levels.
Estimated overtime:
Not Guaranteed
Expected schedule:
Schedule will vary and is based on business needs, weekends and
holidays are required.
Second Job Possible?
true
Second Job Notes:
Employees must be available for every shift they are scheduled for
their primary employer and their second job must not interfere with
their work performance.
Meal Discounts:
All management and employees of Hard Rock Cafe International
(USA), Inc., are entitled to experience Hard Rock as a guest and
receive a discount on F&B and merchandise. Discounts may be used
in all company-owned businesses, which include Hard Rock Cafes
and Hard Rock Hotels (retail store only). In order to receive a
discount, employees must provide verification of employment (i.e.,
pay stub, corporate partner ID card, etc.).
Policies
Drug Screening:
Dress Code (incl. Uniforms):
Grooming:
Uniform as described must be worn at all times while working. Dress Code- Though Hard Rock Cafe happily embraces the
individualism of all its employees, it is imperative that some basic
guidelines are set forth concerning employee uniforms to ensure our
brand image is maintained consistently company-wide. Where no
policy exists in a particular uniform area, the General Manager and
Director of Operations will approve. Uniform details available after
student is confirmed for job.
Additional info:
Your Cafe may cross-train the Retail Sales Associates with the
restaurant Hosts. Please see the Host job description shown here:
The Host is the initial contact with the guests. Therefore, it is
essential to start guests off with a positive experience at the front
door. A Host is anyone who greets, seats and pages guests. In
addition, you will be assuming the role of tour guide, communicator,
entertainer, memorabilia curator and musician (at heart).
Basic functions of the Host include:
• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass,
polishing brass, sweeping & vacuuming the floor, wiping menus,
restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
Job Requirements include:
• Must be at least 19 years old
• Performing duties which require bending & reaching
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and
a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
Housing
Housing Provided:
Housing Information:
Housing is NOT provided by host company. You will be responsible
for locating your own housing. We recommend you stay in an
affordable hotel or hostel for a few days until you are able to arrange
housing. It is essential to have your temporary accommodations
secured before the work start date as you search for your housing.
Students are responsible for finding their own housing in advance of
their arrival. Listed here are estimated prices and housing options in
the Hollywood area.
There are several options for hostels listed under the Travel
Information tab.
Look in areas in "Hollywood" and be sure to look at transportation if
you search in other neighborhoods. Rentals sites commonly used for
renting, short-term or month-to-month leases are available at:
http://losangeles.craigslist.org/lac/
www.westsiderentals.com
http://www.wilshireskyline.com/hollywood.htm
www.forrent.com
Housing costs (estimate):
$500 to $900 per month per participant
Additional costs:
Application fee, security deposit, utilities.
Housing features:
Housing in this area varies. Group housing is most affordable.
Shared apartments are your best options in this part of Southern
California. And it is very important to select housing within walking
distance or that is well connected by public transportation to
Hollywood and Highland station.
Area
Area Description:
Los Angeles is the largest city in the state of California and the
second largest in the United States. Often known by its initials, L.A.,
and nicknamed The City of Angels, Los Angeles has an estimated
population of 3.8 million[2] and spans over 498.3 square miles
(1,290.6 km2) in Southern California. Additionally, the Los
Angeles–Long Beach–Santa Ana metropolitan area is home to nearly
12.9 million residents. Los Angeles is the seat of Los Angeles
County, the most populated and one of the most diverse counties in
the United States. Its inhabitants are known as "Angelenos."
Average Temperature:
70-90°F
Altitude:
Above Sea Level
Nearest Major Cities:
Los Angeles is a major city with many suburbs. San Diego is also a
major city in Southern California and San Francisco is to the north
Information Websites:
http://www.abouthollywood.com/
Things to Do:
The "heart" of Hollywood is at the intersection of Hollywood Blvd
and Highland Avenue. There you will find most of the most famous
Hollywood tourist attractions such as hand/footprints in the cement
courtyard of the Chinese Theatre, the Kodak Theatre, Hollywood
and Highland entertainment complex, Madame Tussaud's and more.
A short walk away are more of the familiar attractions, such as the
Hollywood Wax Museum and Ripley's Believe it or Not. Los
Angeles offers amusement parks, beaches, museums, architecture,
excursion, studio tours, nightlife, live music, spectator sports,
shopping, TV taping and plenty of dinning!
What to Wear:
Dress for warm hot weather. Bring cotton tees, jeans, shorts, sandals,
your beach wear and a light jacket.
Travel
Recommended Airport:
LAX or BUR
Travel Instructions:
Submit travel information to Intrax two (2) weeks prior to arrival to
avoid cancellation. Be sure to take airport ground transportation
directly to your prearranged housing.
Nearest Bus Station:
Hollywood http://www.greyhound.com/home/
Nearest Train Station:
Union Station (Downtown LA)
Transportation to Host Company:
Students should be prepared to utilize airport Ground Transportation
from the arrival airport to their housing location. Students are also
responsible for their transportation from their housing to work.
Students should select options close to public transportation lines
that connect directly with Hollywood/Highland station on the Metro
Red Line or MTA bus lines. Be sure to reserve temporary housing
before you arrive. There are several hostels in the Hollywood area
within walking distance to a station on the Metro Red Line: • USA
Hostels 1624 Schrader Boulevard Hollywood, CA 90028 http://
www.usahostels.com/hollywood/index.html?lang=10&h=
•
Hollywood Hostels 6820 Hollywood Blvd Hollywood, CA 90028
Phone (323) 463-2770 http://www.hollywoodhostels.com/ •
Banana Bungalow Hollywood 5920 Hollywood Blvd Hollywood,
CA 90028 Phone (323) 469-2500 Skype: bananahollywood http://
www.bananabungalowus.com/hollywood/index.html
Reporting Instructions:
Upon arrival. Must have social security card to receive wages. Must
apply for social security card within first two weeks after your
arrival.
Estimated days from arrival before 5-10 days. Must have social security card to receive wages. Must
starting work:
apply for social security card within first two weeks after your
arrival.
Social Security
Nearest Social Security Office:
Social Security Administration
1122 N. Vine Street
Hollywood, CA 90038
Instructions for obtaining card:
Students must check in with Intrax immediately upon your arrival to
the U.S. You are required to wait 10 business days after your U.S.
arrival before applying for your social security number. Students
may begin working with a valid receipt of your social security card
application.