EPG 2O12
ANNUAL REPORT
1 | EPG Annual Report 2012
His Highness Sheikh Khalifa bin Zayed Al Nahyan
President of the United Arab Emirates
2 | EPG Annual Report 2012
H.H. Sheikh Mohammed bin Rashid Al Maktoum
UAE Vice-President, Prime Minister and Ruler of Dubai
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H.H. Sheikh Dr. Sultan bin Mohammed Al Qasimi
Supreme Council Member, Ruler of Sharjah
H.H. Sheikh Humaid bin Rashid Al Nuaimi
Supreme Council Member, Ruler of Ajman
H.H. Sheikh Saud bin Rashid Al Mualla
Supreme Council Member, Ruler of Umm Al Quwain
H.H. Sheikh Saud bin Saqr Al Qasimi
Supreme Council Member, Ruler of Ras Al Khaimah
H.H. Sheikh Hamad bin Mohammed Al Sharqi
Supreme Council Member, Ruler of Fujairah
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CONTENTS
Emirates Post Group
6 Board Members 7 Chairman’s Message 8 President’s Message 10 Vision, Mission & Values
11 Introduction 12 Highlights
13 Strategic Planning System
18 Postal Licensing Section
20 Achievements
24 Partnership
29 Events
34 Society
Wall Street
80 Introduction
81 Services
82 Statistics
Electronic Documents Centre LLC
86 Overview of EDC 87 Services
Emirates Post
39 Corporate Postal Services
43 Marketing Solutions
44 Corporate Non Postal Services
45 Individual Postal Solutions
48 Individual Non Postal Solutions
53 E-Services
54 Stamp Release 2012
63 Post Offices
Empost
71 Introduction 72 Empost Courier Services
77 Branches 78 Contacts
5 | EPG Annual Report 2012
EMIRATES POST GROUP
BOARD MEMBERS
H.E Obaid Humaid Al Tayer
Minister of State for Financial Affairs – Chairman
H.E. Eng. Abdulla Salman Al Amiri
Vice Chairman
H.E. Mohammad Sultan Al Qadi
Managing Director for Ras Al Khaimah Properties
– Member
H.E. Khalid Ali Al- Bustani
Executive Director for International Financial
Relations at Ministry of Finance - Member
H.E. Ahmed Yousuf Shehab Al Hosani
Member
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CHAIRMAN’S MESSAGE
Emirates Post Group continued its march towards greater professionalism and high standards
of services in 2012, having completed and implemented an elaborate restructuring process that
laid the foundation for a strong corporation committed to excellence, employee betterment and
customer satisfaction.
The Group introduced a series of new measures in order to adapt to a changed business scenario
following the after-effects of the global financial crisis. There was a new thrust on business
development, and this was reflected in the signing of a number of agreements with government
and private sector companies. Our subsidiaries went an extra mile to implement new policies
and programs, following the restructuring that has given a new direction to the Group and the
subsidiaries.
Emirates Post Group has been inspired to aim for new heights of success in line with the government
vision for 2021.
Emirates Post Group is set to continue its diversification program in 2013 by adding a whole lot
of new services to our product offering, as part of our strategic plan. Our aim is to make Emirates
Post Group a model organisation driven by innovation and pursuit of global best practices, as we
compete with private sector companies in the field of mail, parcels, remittances, courier and printing
of loyalty cards and invoices for corporate clients.
We are inspired by the new Federal policy toward customer satisfaction, which is reflected in the
launch of the Federal Feedback Gateway, in which Emirates Post Group is a partner. This initiative
shows that public sector companies are committed to raising the bar on customer service. The
development of the public sector is a high priority area for the UAE government which is allocating
ample resources to upgrade the performance of all government organizations.
In conclusion, I am pleased that Emirates Post Group is now in a strong position to translate into
reality our vision of becoming a leading business group, driven by dynamism and innovation, with a
focus on doing profitable business in a highly competitive world, while at the same time keeping in
mind our motto of ‘customer comes first’.
Obaid Humaid Al Tayer
Chairman of the Board
7 | EPG Annual Report 2012
MESSAGE FROM
THE PRESIDENT
The year 2012 saw Emirates Post Group making all-out efforts to implement its expansion,
diversification and business development programs, driven by a new sense of direction that was
outlined in the restructuring plan.
We are proud that the Group and its subsidiaries made earnest efforts to achieve their goals and
objectives, despite many challenges brought in by the lingering global recession. We entered into
new agreements with a number of companies to offer our customers a wider range of services.
There were many highlights during the year, and they are too many to be listed here. However, I
would like to focus on a few major developments.
In June 2012, the Federal National Council approved a decree that endorsed Emirates Post Group’s
authority to direct and manage the operations of Emirates Post, Empost, Wall Street Exchange and
Electronic Documents Centre. This set the foundation for dynamic and professional management.
Emirates Post was an active participant in the 25th UPU Congress held in Doha in October 2012.
We proposed and supported a number of measures that will help improve the postal network in the
GCC. We are delighted that the UAE was elected to the influential 40-member Postal Operations
Council (POC), the technical think-tank of the UPU.
During the year, the Group and its subsidiaries signed collaboration and partnership agreements
with different organizations, including DHL, Dubai Land Department, Abu Dhabi Customs, Dubai
Police, Dubai Islamic Bank, and several others.
We are continually fine-tuning our postal network expansion strategy to meet the changing needs
of the UAE. We are negotiating with real estate developers and facilities management companies
to bring postal services closer to customers. We are constantly reviewing our strategies because
the country is growing at a rapid pace and new solutions need to be developed to meet people’s
expectations.
We are delighted that the UAE has shown remarkable resilience to the financial crisis in general. The
year 2012 was a year in which the UAE showed the world that it has the vision and determination to
excel in every field and consolidate its position as a strategic global and regional hub.
Emirates Post Group believes in this ‘can-do’ philosophy that is championed by our leaders. We
believe we have the potential and competence to achieve our goals through an innovative approach
and technological support that will ultimately allow us to boost the customer experience.
Fahad Eisa Al Hosani
Acting CEO Emirates Post Group
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EPG Organisational Structure
Board
Executive Director of Auditing
and Risk Management
Acting CEO
Financial Advisor
Administrative Advisor
Deputy CEO
Chief Operations Officer
Chief Information Officer
Executive Director of HR
Chief Financial Officer
Sen. Director of Property and
Facilities mgt.
Executive Director of
Strategy and Communications
Sen. Director of Safety and
Inspection
Executive Director
of Legal
Sen. Director of Admin and
Procurement
Chief Commercial Officer
CEO - Emirates Post
CEO - Empost
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9 | 9EPG
Statistical
Annual Report 2012
VISION, MISSION & VALUES
VISION
VALUES
Leadership and innovation in the
fields of postal, logistics, and
financial services, locally and
globally.
1. Customer Care: Commitment
to partnership with our clients and
understanding their needs and
strive to provide excellent services
that exceed their expectations
MISSION
We are committed to continuous
hard work to provide a bouquet
of integrated postal services,
freight and courier services and
specialized financial services to
our individual and corporate clients
through the optimum use of our
human, financial and technical
resources according to the
highest standards of quality and
excellence through our local and
global offices network.
2. Commitment: we are
committed to our customers,
partners and employees to comply
with all regulations and legislations
3. The value of time: we are
committed to provide all our
services in record time that
exceeds the expectations of our
customers
4. Quality and excellence:
our way to provide high quality
services
5. Innovation and creativity:
our way of excellence, exclusivity
and leadership
6. Team spirit: our emphasis on
the importance of teamwork.
7. Integrity and transparency:
our way to apply the principle of
governance in all our dealings both
internal and external
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INTRODUCTION
Emirates Post Group consists of four subsidiaries - Emirates Post, Empost, Wall Street Exchange
Center and Electronic Documents Center. The Group manages the long-term and medium-term
planning of the subsidiaries, allowing each to benefit from the others’ potential to the maximum;
overseeing the implementation of investment projects and initiatives related to specified activities;
and providing guidance and management expertise to the subsidiaries.
The subsidiaries are supervised through an approved management structure with clear policies
aimed at achieving investment returns set by the Board of Directors, consisting of the President and
Vice-President of the Holding Group, CEOs of the subsidiaries and CEOs of the Holding Group.
The Group has now entered a new era that will see it strengthening its presence at the regional
and international levels by providing integrated innovative products and services for individual and
corporate customers, in line with the group’s strategic goals of upgrading performance and keeping
pace with developments in technology.
Emirates Post, one of the subsidiaries of the Group, is a diversified postal corporation providing
postal and non-postal services through a network of over 116 post offices. The offering includes
government services, utility and telephone bills payment, payment of traffic fines, parking cards,
ID card registrations, international driving licenses and remittances. The main Sorting Centre in
Ramoul, Dubai, has advanced sorting machines that sort thousands of letters automatically.
The Electronics Documents Centre (EDC), which is equipped with cutting edge technology for
printing of cards and bulk statements, handles a large number of government and corporate clients,
including major banks.
Empost, the national courier company, offers domestic and international courier services, backed
by a strong track record in customer service and efficient delivery. It has a vast network covering
every corner of the UAE.
Wall Street Exchange Centre, one of the UAE’s leading players in the field, caters to the needs of
expatriates who need to send money to their home countries. The company has a wide network in
the UAE offering money exchange and remittance services, as well as branches in the UK and Hong
Kong, and tie-ups with 90 partners worldwide.
Emirates Post Holding Group, as part of its strategy to combine assets and streamline operations on
a new business model, is keen to make each subsidiary a separate profit centre, through innovative
services and highest standards of customer service.
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HIGHLIGHTS
Emirates Post Group witnessed several new developments during
2012. We firmed partnerships with a number of government and
private sector companies, as part of diversification of services and
business developments. Here are some key highlights of 2012:
•In June 2012, the Federal National Council (FNC) approved a draft decree empowering Emirates
Post Group to direct and manage the operations of Emirates Post, Empost, Wall Street Exchange
Centre and Electronic Documents Centre.
•In October, Emirates Post led a high-level delegation to the 25th UPU Congress in Doha, Qatar.
The UAE was elected to the 40-member Postal Operations Council (POC), the technical thinktank of the UPU.
•Emirates Post Group joined the Federal Feedback Gateway as part of its commitment to raising
customer satisfaction levels.
•Emirates Post Group acquired the remaining 40 per cent shareholding in Wall Street Exchange
Centre LLC, thus becoming 100 per cent owner of the company.
•Wall Street Exchange became the first company in the Gulf to go live with SWIFTRemit and 27th
globally, for safe and secure transfer of corporate funds.
•Emirates Post signed an agreement with Dubai Land Department to offer tenancy contract
registration at post offices.
•Empost and DHL signed a partnership agreement, in which DHL appointed Empost as its official
logistics partner.
•Empost was awarded a three-year contract by Dubai Islamic Bank to provide mailroom
management services across the bank’s network.
•Emirates Post and Abu Dhabi Customs established an electronic link to strengthen mutual working
relationship and improve the services to the public
•RTA’s Licensing Agency toured the operations section of Electronic Documents Centre (EDC)
in preparation for the launch of a project to send vehicle registration and driving license renewal
notices by post.
•Emirates Post Group presented an ornamental frame of stamps on the Centenary of Al Ahmadiya
School to HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of
UAE and Ruler of Dubai, at the Cultural and Scientific Authority in Dubai.
12 | EPG Annual Report 2012
STRATEGIC PLANNING SYSTEM
2014 - 2016
STRATEGIC PLAN PREPARATION
METHODOLOGY
1. Team Formation (Review team for the Group’s strategic
plans)
Team Tasks
Each entity shall form an internal team consists of the entity head and a
member of each affiliated department and a rapporteur for documentation.
•The head of each entity shall develop a definition corresponds to the plan
of the Federal Government and the UAE Vision 2021.
•A time framed plan and action agenda shall be developed for the regular
internal meetings.
•Identify key strengths, weaknesses, challenges and financial and
international variables in no more than 8 points and not less than 5 points
for each entity. In addition to identifying 3 to 5 improvement opportunities
that can be availed.
•Identify the most important operational plans to address the weaknesses
witnessed during the following years : 2014 - 2015 - 2016.
•Documenting all meetings by the rapporteur and provide a copy of the
minutes of these meetings to Strategy and Communication Sector.
Team goals
Review and update the vision and mission of the Group.
•Review and update the strategic directions.
•Identify the programs, initiatives and operational services for the years
2014 - 2015 - 2016.
•Inventory of the achievements of the Group for the years 2008 - 2009 2010 - 2011 - 2012 for each entity.
13 | EPG Annual Report 2012
STRATEGIC PLANNING SYSTEM
2014 - 2016
Team needs
Allow the team to access all the data and forms.
•Cooperation and administrative support to facilitate the task of the team.
•Team›s performance indicator:
•Final date for completion of the strategic document is November 5,
2012.
•Involve 30% of the stakeholders (at least) in the modernization process.
2. Qualifying the team
•Create a presentation for Leaders Qualification Course (Higher committee)
•Create a presentation for the strategic planning team Qualification Course
3. Team Brainstorming to determine the current status (Quad
analysis of the internal and external environment) SWOT
Analysis.
4. The Research Department to make PESTLE Analysis.
5. Submit the results of the studies (SWOT Analysis, PESTLE
Analysis) to the Higher Committee for review, discussion,
approval and return the same to the Committee.
6. Team meeting to prepare the first draft of the Strategic
Plan in line with the UAE Government Strategy.
7. The team leader to submit the first draft to the Higher.
Committee for review and approval and thereafter will be
sent to the Board of Directors for review and approval.
8. Strategic plan to be circulated to all concerned sectors
of the Group in order to develop operational initiatives
and identify key indicators to be linked with the strategic
objectives.
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STRATEGIC PLANNING SYSTEM
2014 - 2016
9. Review the operational plan, initiatives and indicators
and determine the priority of choosing the initiatives that
serve the strategic goals.
10. Submit the revised version to all managing directors
and initiatives’ managers for approval. Then, the approved
final version shall be submitted to the Higher Committee
for approval.
11. The President shall submit the strategic and operational
plan to the Council of Ministers.
12. External publication of the Strategic Plan (external
publication plan).
Internal publication of strategic and operational plan
(internal publication plan).
13. The strategic planning department shall incorporate
the strategic and operational initiatives with the indicators
in the performance system.
14. According to evidence received from the concerned
departments the results will be entered on a quarterly
basis in the system.
15. The Strategic Planning Department shall meet on a
monthly basis with the initiatives’ managers to review the
targets set for each initiative and the Managing Director of
Strategy Department shall submit the results on a monthly
basis to the Higher Committee.
16. This mechanism shall be reviewed every year through
the Strategic Planning Department Meeting.
17. Strategic Plan shall be reviewed on an annual basis
through a review plan of the Strategic Plan (attached).
15 | EPG Annual Report 2012
STRATEGIC PLANNING SYSTEM
2014 - 2016
Building standards of the Strategic Plan
• Linking the operational plans with the strategic indicators approved at
the federal level.
• Legislations governing the business of Emirates Post Group.
•Participation of all stakeholders in the development of operational plans.
•The results of the quartet analysis of internal and external environment.
•The results of the past three years (such as the results of performance
indicators, the results of employees satisfaction, customer satisfaction results).
Review of the Strategic Plan
- Goal of reviewing the Strategic Plan:
The periodical review of the Strategic Plan, targets, strategic indicators,
operational plans, initiatives and processes is meant to ensure that the
budget is adequate to implement the initiatives and projects and the
adequacy of human and technological resources, and the extent of
objectives achievement.
Scope of Review of the Strategic Plan:
The review includes all the strategic plans of the Group and its subsidiaries
Frequency of the strategic plan review:
Strategic Plan is reviewed every six months or when needed or in the case
of development of the strategic objectives of the Federal Government or
upon adding new objectives to Emirates Post Holding Group
Inputs of the Strategic Plan Review:
• Reports and results of periodical monitoring and evaluation of strategic
and operational performance indicators for all the Group subsidiaries
• Review reports of the results of the financial strategy and its adequacy in
the implementation of initiatives and projects
Responsibility for the review of strategic objectives:
The periodical review of the Strategic Plan shall be the responsibility of:
• Managing Director of Strategy and Communication
• Managing directors of the Group and its subsidiaries
• Managers of units concerned with the strategic objectives
• Strategic Planning Team
16 | EPG Annual Report 2012
Strategic Planning System 2014-2016
Wednesday, March 27,2013
Formation of the team
Brainstorming meeting to define
the current status “SWOT Analysis”
Research Department will
study PESTLE Analysis
Results of the studies will be forwarded to the higher committee for
review, discussion and approval
Team meeting to prepare the initial draft of the strategic plan in line with the
strategy of UAE Government and the same will be submitted for approval
The strategic plan shall be circulated to all the concerned sectors of the Group in
order to develop the operational initiatives and set out the key indicators so that the
same can be linked with the strategic goals
Compel sectors to develop an main executive and alternative plan for strategic
plans and common indicators and main executive plans only to support operations
Review the strategic plan, initiatives and indicators to amend the same and
determine the priority for selection of the initiatives which serve the strategic goals
Not approved
Forward the draft to all the
managing directors and initiatives’
managers for approval
Approved
The president shall submit the strategic and operational plan to the cabinet for approval
Circulation of
the strategic plan
Internally
(Internal circulation plan)
Externally
(External circulation plan)
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| EPG
17 17
Statistical
Annual Report 2012
POSTAL LICENSING SECTION
The licensing department at Emirates Post Holding Group is the main organizer of the
business of postal activities (transport of documents, letter-post items, and parcels) in the
United Arab Emirates, through a special law issued by the Board of Directors of the Group
which outlined the mechanism of action creating a kind of organization and discipline in the
way of dealing with ethics in the public and private sectors.
This Act gives the exclusive right to license the relevant activities to Emirates Post Group
as the official body charged with managing postal services within and outside the state,
according to the law, under contracts approved by the Board of Directors.
The department grants and issues license contracts for the conduct of the following
postal activities:
- Transport of documents
- The service of letter-post items.
- The transport of packages of all kinds.
The Executive Regulations for the conduct of postal activities include a number of controls,
such as:
•Prohibiting public and private entities, natural and legal persons from engaging in any
postal activities, unless authorised by the Group.
•No party, except the Group, is allowed to grant any licenses for the conduct postal
activities
•License issued by the Group does not exempt the licensee from payment of the prescribed
fees, obtaining the licenses and approvals and presenting the documents required by
other public authorities.
The license is considered as permission to pursue the specific postal activities and does
not grant the licensee any rights against the group and expires at the end of its validity or by
cancellation as provided for herein. The general rules include also other provisions related
to the process of organizing the business and especially the rights of the licensee regarding
cancellation, the guarantees of the Universal Postal Union, non-responsibility of the Group
for the confidentiality of mail items dealt with by licensees and conditions of assignment by
the licensee to other parties.
The total postal companies licensed by the Department of Licensing at Emirates Post
Holding Group amounted to over 100.
18 | EPG Annual Report 2012
GROUP NEWS IN 2012
ACHIEVEMENTS
19 | EPG Annual Report 2012
ACHIEVEMENTS
UAE ELECTED TO UPU’S
POSTAL OPERATIONS COUNCIL
The UAE was elected to the 40-member Postal Operations Council (POC)
of the Universal Postal Union at the 25th Congress of the UPU held in
Doha. The POC is the technical and operational think-tank of the UPU and
meets annually at the UPU’s headquarters in Berne.
The POC’s scope of work covers helping Posts modernize and upgrade
their postal products and services. It deals with the operational, economic
and commercial aspects of the postal business.
The Council also makes recommendations to member countries on
standards for technological, operational or other processes within its
competence where uniform practices are essential.
BRONZE MEDAL IN PHILATELIC
EXHIBITION AT UPU CONGRESS
IN DOHA
Emirates Post was awarded the Bronze Medal in Doha 2012 Philatelic
Exhibition organised as part of the Universal Postal Union (UPU) Congress
from September 24 to October 15, 2012.
The exhibition, which was open to all UPU member countries, judged the
exhibits on parameters of originality of presentation, technical quality of the
philatelic material, utility, philatelic interest and quality of entry.
Emirates Post exhibited postal stamps issued between 2008 and 2012 in
two frames at the venue. This is the first time that the United Arab Emirates
took part in this prestigious competition held on the sidelines of the UPU
Congress.
20 | EPG Annual Report 2012
ACHIEVEMENTS
EMIRATES POST GROUP
PARTICIPATES IN 26th MEETING
OF GCC POSTAL HEADS
Heads of postal administrations from GCC countries, joined by
representatives from the General Secretariat of the Gulf Cooperation
Council, took part in the 26th meeting of the Committee of Postal Heads
in Jeddah in Saudi Arabia.
The meeting discussed a wide range of issues related to mail operations in
GCC countries. It was agreed that the recommendations on the bill to unify
activities of private companies would be submitted to respective ministers
for approval.
Alongside the meeting, the 18th Gulf Stamp Exhibition was held, in which
Emirates Post Group took part along with other GCC countries.
WALL STREET EXCHANGE GETS
SWIFTREMIT CERTIFICATION
Wall Street Exchange Centre, a subsidiary of Emirates Post Group, has
obtained SWIFTRemit certification, which allows it to bring the speed,
efficiency and security of the SWIFT platform to home remittances.
Wall Street Exchange is the first financial institution in the Gulf and the
27th in the world to go live with the SWIFTRemit service, which is a unified
platform that enables even small remitters to enjoy the benefits of SWIFT.
One of the key advantages of using SWIFTRemit is that money can be
transferred immediately with higher security and a more professional service.
SWIFTRemit provides the first truly global platform for person-to-person
payments, by connecting banks, money transfer operators (MTOs) and
other types of supervised payment institutions over the highly secure and
stable SWIFT network.
21 | EPG Annual Report 2012
ACHIEVEMENTS
WALL STREET EXCHANGE GETS
ISO 9001:2008 FOR QUALITY
MANAGEMENT
Wall Street Exchange Center, a subsidiary of Emirates Post Group Holding,
has been awarded the ISO 9001:2008 certification for quality management
systems following a stringent audit by international certification bodies.
The new certification endorses the international quality standards adopted
by Wall Street to boost its performance through integrated quality
management systems as it delivers multiple services to individual and
corporate clients.
22 | EPG Annual Report 2012
GROUP NEWS IN 2012
PARTNERSHIP
23 | EPG Annual Report 2012
PARTNERSHIP
REGISTRATION OF DUBAI
LAND DEPARTMENT TENANCY
CONTRACTS AT POST OFFICES
The registration of residential and commercial tenancy contracts of Dubai
Land Department can now be done at selected post offices by paying AED
195 per transaction, following an agreement signed between Dubai Land
Department and Emirates Post Group.
The Registration Process includes filling up an application form online or
at the selected post office, and present the following documents to the
customer service agent for scanning: photo copy of tenancy contract,
DEWA Bill (Dubai Electricity & Water Authority), passport photocopy with
page visa for non UAE nationals and a photocopy of Trade License (for
corporates) and transaction fee.
CAMPAIGN TO PROMOTE
INTERNATIONAL DRIVING
PERMITS
Emirates Post teamed up with the Automobile and Touring Club of the UAE
to drive home the message that official International Driving Permits issued
in accordance with Federal Law are as valuable as their passports.
A joint awareness campaign was launched to target hundreds of thousands
of UAE residents with the message that those planning to drive overseas
must possess a legitimate International Driving Permit to avoid legal
implications in the event of an accident.
The message was highlighted in leaflets placed in PO boxes at Emirates
Post outlets across the country, and also through an email and SMS
campaign reaching hundreds of thousands of consumers.
24 | EPG Annual Report 2012
PARTNERSHIP
EMIRATES POST AND
ABU DHABI CUSTOMS
ESTABLISH ELECTRONIC LINK
Emirates Post and Abu Dhabi Customs have established an electronic link
to improve the services provided by both parties to the public. The link is
between Abu Dhabi Customs’ ‘Dhabi’ system and Emirates Post’s POS
system.
The move is in line with the UAE government vision of promoting partnerships
among different organisations and raising customer satisfaction.
This service helps exchange information between the two sides in a
secure environment as well as simplify the procedures between the two
administrations through the link between ‘Dhabi’ and POS, and help track
a parcel at any point.
DHL SIGNS STRATEGIC
PARTNERSHIP WITH EMPOST
DHL, the world’s leading logistics company, has signed a strategic
partnership with Empost the Express delivery division of Emirates Post
Group Holding (EPGH), to make it Official Logistics Partner.
Under the agreement, the partnership between DHL and Empost will
leverage DHL’s extensive global footprint and network to exclusively
upgrade and manage all international shipments on behalf of Empost
international services and offer superior logistics solutions.
The second phase of the agreement will witness cooperation across the
retail sector where DHL will benefit from Empost’s strength in the UAE
market with physical presence in their 125 retail outlets. The partnership
also includes DHL training for Empost employees, as well as further
strategic developments for both companies in the future.
25 | EPG Annual Report 2012
PARTNERSHIP
AL AIN WATER AND ELECTRICITY
BILLS CAN BE PAID AT
POST OFFICES
The payment of water and electricity bills and reconnection fees of Al
Ain Distribution can be done at any post office in the UAE, following an
agreement between Emirates Post Group and Al Ain Distribution Company,
a subsidiary of Abu Dhabi Water and Electricity Authority.
The agreement seeks to simplify and speed up the procedure of paying bills.
This is part of Al Distribution Company’s strategy to open new outlets for
payment of bills in different areas, with the objective of saving consumers’
time and effort.
DUBAI POLICE HONORS
EMIRATES POST GROUP
Emirates Post Group Holding was honored as a strategic partner of Dubai
Police during the 4th Forum of Strategic Partners, held at Dubai Police
Officers Club.
Emirates Post and Dubai Police pursue common goals of exchanging
ideas for the benefit of all parties involved, resulting in better services.
Emirates Post Group’s participation in the event was arranged by the Group’s
Corporate Excellence Team which works with different organizations to
implement excellence across the Group.
26 | EPG Annual Report 2012
PARTNERSHIP
EMPOST GETS MAILROOM
MANAGEMENT CONTRACT
FROM DUBAI ISLAMIC BANK
Empost, the courier division of Emirates Post Group, has won a threeyear contract from Dubai Islamic Bank to provide mailroom management
services across the bank’s network.
Empost will provide services of mailroom management across 75 branches
of Dubai Islamic Bank and manage express distribution to these branches
on a daily scheduled basis. The Dubai Islamic Bank contract is an addition
to Empost’s growing list of corporate clients, as it positions itself as a
dominant player in the UAE’s courier industry space.
LEASING OUT SPACES IN
POST-OFFICES
Emirates Post has started renting out spaces in post offices to companies,
as part of a move to offer wider services to its customers.
Since the launch of the new strategy from early 2012, a number of
companies have already launched their operations from the post offices,
including some banks, travel agencies and business centres.
The companies operating from post offices will follow the same working
hours as the post offices. Most post offices are open from 8 am to 9 pm;
however a few are open only up to 3 pm. The private companies are
required to follow these timings.
Companies wishing to lease spaces in post offices should contact the
Commercial Department of Emirates Post Group located at the Deira Main
Post Office Building. 27 | EPG Annual Report 2012
GROUP NEWS IN 2012
EVENTS
28 | EPG Annual Report 2012
EVENTS
EMIRATES POST CELEBRATES
WORLD POST DAY
Emirates Post celebrated World Post Day by felicitating the UAE winners of
the annual international letter-writing, as part of the worldwide celebrations
to mark the 138th anniversary of the founding of the Universal Postal
Union (UPU).
The highlight was the felicitation of the winners of the 41st UPU International
Letter-Writing Competition for Young People on the topic “Write a letter to
an athlete or sports figure you admire to explain what the Olympic Games
mean to you”.
EMIRATES POST HOSTS UPU
WORKSHOP ON MONEY
TRANSFER IN ARAB COUNTRIES
Postal corporations from Arab countries took part in a workshop that threw
new light on the International Financial System (IFS), a low-cost, post-topost money transfer system, which is backed by Universal Postal Union
(UPU).
The workshop was part of an exercise to implement the IFS system in
Arab countries, offering people a cheaper but technologically advanced
remittance service through the postal network.
The participants included representatives from postal corporations of
Qatar, Saudi Arabia, Egypt, Sudan, Djibouti, Yemen, Palestine, Mauritania
and the UAE.
29 | EPG Annual Report 2012
EVENTS
EMIRATES POST DISPLAYS
UAE STAMPS AT WORLD
STAMP EXHIBITION
Emirates Post displayed the UAE’s rich collection of stamps at ‘Indonesia
2012’ World Stamp Exhibition which was held at Jakarta Convention
Center from June 18 to 24, along with 62 countries from all over the world.
The UAE participation was under the common umbrella of Gulf Cooperation
Council (GCC) under the chairmanship of Saudi Arabia. The Emirates
Philatelic Association also participated in the exhibition and displayed
collections of its leading members.
The event was held under the patronage of Federation Internationale de
Philatelie (FIP) and Federation of Inter-Asian Philately.
The UAE stand was frequented by a number of visitors, including heads
of postal organizations from all over the world, local VIPs and members of
the diplomatic corps.
QATARI POSTAL DELEGATION
SEEKS COOPERATION WITH
EMIRATES POST GROUP
A delegation from the Ministry of Business and Trade, Qatar, visited Emirates
Post Group and discussed avenues of cooperation and exchange of expertise.
The discussions covered a wide range of procedures followed by Emirates
Post in granting licenses to companies engaged in postal services, as the
Postal Services Licensing Section in the Qatari Ministry of Business and Trade
is currently developing laws and regulations for postal services in Qatar.
The Emirates Post team explained the mechanism and procedures to the
visiting delegation. They also covered several other issues, including a
common licensing system for GCC countries which will be discussed soon
at the GCC General Secretariat in Riyadh.
30 | EPG Annual Report 2012
EVENTS
EMIRATES POST GROUP
HONOURS ITS
EXCELLENCE TEAM
As part of its strategy to encourage excellence in work performance,
Emirates Post Group honoured its Excellence Team on successful
completion of final report, in preparation for participation in Sheikh Khalifa
Government Excellence Award.
Emirates Post Group is keen to honor all hard-working employees, in
order to encourage them to increases productivity and also believe that all
employees in the group are involved in the march toward excellence.
WALL STREET EXCHANGE
CELEBRATES 2011
ACHIEVEMENTS
Wall Street Exchange Centre celebrated its achievements of 2011 at
a daylong desert safari as part of the annual staff party, to celebrate
achievements against challenging conditions.
At the staff party, Wall Street Exchange felicitated staff members who
completed more than 15 years of service in the organisation. It was also
announced that the Branch of the Month was Abu Shagara branch and
Branch of the Year was Naif Road branch. The program consisted of
plenty of entertainment, as well as raffles with attractive prizes.
31 | EPG Annual Report 2012
EVENTS
EMIRATES POST GROUP
CELEBRATES NATIONAL DAY
Emirates Post Group organised a number of activities to celebrate the 41st
National Day, including a colourful cultural program at its Deira headquarters
and release of commemorative stamps.
The activities also included unveiling a UAE flag made from post boxes, planting of a National Day tree in front of the entrance of the Deira Main
Post Office, a Competition for Best Photography on National Day theme,
Best Decorated Majlis at post offices, a charity Bazaar, a operetta titled “In
the Land of Zayed’ and folk music and dance.
32 | EPG Annual Report 2012
GROUP NEWS IN 2012
SOCIETY
33 | EPG Annual Report 2012
SOCIETY
STAMPS TO MARK WORLD
ENVIRONMENT DAY 2012
Emirates Post Group participated in the World Environment Day organized
by the Ministry of Environment & Water under the slogan “Green economy:
Does it include you?” in Dubai Mall, along with a number of government
organizations and private agencies concerned with environmental
conservation.
Emirates Post’s participation was in line with its corporate social
responsibility (CSR) initiatives through support to national events focused
on protecting the environment.
SPECIAL POSTCARD TO MARK
MOTHER’S DAY
2012
‫ﻋﺎم اﻻم‬
Emirates Post issued a greeting postcard on the occasion of Mother’s
Day. The design of the postcard was selected through a postcard drawing
competition organised among the employees of Emirates Post Group,
under the supervision of the head of the Postal Museum and Emirates
Philately section.
ّ‫" ﻧﺮﻳﺪ أن ﻧﺤﺘﻔﻞ ﺑﻄﺮﻳﻘﺘﻨﺎ اﻟﺨﺎﺻﺔ وﺑﻤﺎ ﻳﺘﻨﺎﺳﺐ ﻣﻊ ﻣﺠﺘﻤﻌﻨﺎ وﻣﻊ ﻋﺎداﺗﻨﺎ وﺗﻘﺎﻟﻴﺪﻧﺎ ﺑﺄن ﻧﻜﺮ‬
.‫ ﺳﻤﻮ اﻟﺸﻴﺦ ﻣﺤﻤﺪ ﺑﻦ راﺷﺪ آل ﻣﻜﺘﻮم – ﻧﺎﺋﺐ رﺋﻴﺲ اﻟﺪوﻟﺔ رﺋﻴﺲ ﻣﺠﻠﺲ اﻟﻮزراء ﺣﺎﻛﻢ دﺑﻲ‬: ‫ﻣﻦ اﻗﻮال‬
The winning design conveyed the essence of the mother through the saying
of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE VicePresident and Prime Minister and Ruler of Dubai, ‘We want to celebrate in
our own way and in line with our social traditions that honoring mothers as
the source of our existence in this world.
The competition, which received huge response, was open to all Group
employees Emirates Post and entries were judged on parameters of
artistic flair, clarity of idea, harmony of colours and elements, consistency
and innovation.
34 | EPG Annual Report 2012
SOCIETY
EMIRATES POST DONATES
USED PCS TO PC
REFURBISHMENT CENTER
Emirates Post donated used PCs to Dubai Municipality’s PC Refurbishment
Centre as part of its corporate social responsibility. The PCs are then given
to needy educational institutions in UAE and abroad.
The delegation of Dubai Municipality visited Emirates Post and expressed
their gratitude to the officials for the thoughtful gesture, while highlighting
the role of the Center which is located in Al Qusais area. Since 2007, when
it was established, thousands of PCs and computer parts were received
and sent to needy institutions.
PCs donated by different companies and government agencies are
refurbished with technical support from Microsoft and distributed to needy
institutions in cooperation with Mohammed Bin Rashid Al Maktoum Charity
and Humanitarian Foundation.
BLOOD DONATION CAMPAIGN AT
DUBAI CENTRAL POST OFFICE
In response to the “My blood for my Country” initiative launched by HH
Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince
of Dubai and Chairman of the Executive Council, Emirates Post Group
organized a blood donation campaign at the Dubai Central Post Office
which generated overwhelming response from employees and customers.
The campaign was organized in cooperation with the Dubai Blood
Donation Centre, division of DHA, as part of raising awareness among
the community regarding blood donation as a humanitarian and noble act
which contributes to saving the lives of many patients, especially those
suffering from Thalassemia, cancer, hemorrhaging from traffic accidents
and open-heart surgery and other conditions.
35 | EPG Annual Report 2012
SOCIETY
EMIRATES POST GROUP HOSTS
“GREEN ART” EXHIBITION
As part of the strategic plan, Emirates Post Holding Group launched a
“Green Art” initiative to focus on recycled materials as part of an effort to
address the issue of increasing environmental pollution as a result of the
large amounts of waste we produce.
As part of the launch of the “Green Art” award, an exhibition was held
on products made from recycled automotive spare parts by the Transport
Management Department of Dubai Municipality. The exhibits highlighted
the transport management experience in using different parts of vehicles to
make beautiful office furniture through innovative ideas.
EMIRATES POST GROUP
DISTRIBUTES COPIES OF
HOLY QURAN Emirates Post Group distributed copies of the Holy Quran to its employees
in order to encourage the reading of the holy book during the month of
Ramadan. The initiative was undertaken in association with Islamic Affairs
& Charitable Activities Department under the campaign “Ramadan is the
month of Fasting and Reading the Quran”.
As part of this campaign, copies of the Holy Quran were supplied to
the Main Offices in each zone. At the headquarters in Deira Main Post
Office, the copies were made available through the Mass Communications
Department.
36 | EPG Annual Report 2012
SOCIETY
EMIRATES POST GROUP
DISTRIBUTES EID GREETING
CARDS TO LABOURERS
Emirates Post Group, in association with Community Development
Authority (CDA) and other partners, participated in a program of giving
away free Eid greeting cards to labourers.
The program was held under the CDA’s Ramadan campaign ‘Smile on their
Faces’ in which labourers were given free meals and toiletries throughout
the holy month.
Volunteers from Emirates Post Group and CDA visited construction sites
and labour camps to distribute postcards to the labourers who were invited
to write personal Eid Al Fitr greetings and send them to their families free
of cost. The postcards were then collected by the volunteers for mailing.
Under the program, a total of 5,000 postcards were printed free of cost
by Delta Group, and the distribution was assisted by Indian Community
Welfare Committee. Emirates Post Group sponsored the full mailing costs.
EMIRATES POST GROUP EMPLOYEES
VISIT HOME FOR ELDERLY
A delegation from the Emirates Post Group, which included children, paid
a visit to the Albarza Club for the Elderly at Mamzar, which is run by the
Community Development Authority in Dubai.
The delegation expressed joy on spending quality time with the elderly
members of society and called for more humanitarian activities and fostering
love for parents and recognition of their role in social development.
The delegation members talked to the residents and presented them with
gifts. The children presented some entertainment program for the benefit
of the elderly. The visitors were introduced to the Albarza Club’s many
services, including cultural activities, health facilities, recreational and
sports activities and training them on the use of electrical appliances, in
addition to training caregivers on the right methods for handling the elderly.
37 | EPG Annual Report 2012
38 | EPG Annual Report 2012
CORPORATE POSTAL SERVICES
CORPORATE P.O. BOX
SOLUTIONS TO SUIT BUSINESSES
Corporate P.O. Box bundles, are now fast, efficient and reliable, with an
ex-citing range of value-added services that are best suited for corporates.
1. P.O. Box Light
Services Features:
• Annual P.O Box rental. • “eShaar” SMS notification on received registered mail, parcels or express mail.
• 1 Domestic Courier Coupon.
• 50% discount on Domestic Unaddressed Mail up to 10K units.
2. P.O. Box Standard
Services Features:
• Annual P.O Box rental.
• 1 Mailbag.
• “eShaar” SMS notification on received registered mail, parcels or express mail.
• 2 Domestic Courier Coupons.
• 50% discount on Domestic Unaddressed Mail up to 10K units.
39 | EPG Annual Report 2012
CORPORATE POSTAL SERVICES
3. EziMail Bronze
Services Features:
• Annual P.O Box rental.
• 1 Mailbag.
• “eShaar” SMS notification on received registered mail, parcels or express mail.
• Once a week mail pickup & delivery.
• 4 Domestic Courier Coupons.
• 50% discount on Domestic Unaddressed Mail up to 20K units.
4. EziMail Silver
Services Features:
• Annual P.O Box rental.
• 1 Mailbag.
• “eShaar” SMS notification on received registered mail, parcels or express mail.
• 3 times a week mail pickup & delivery.
• 8 Domestic Courier Coupons.
• 50% discount on Domestic Unaddressed Mail up to 30K units.
5. EziMail Gold
Services Features:
• Annual P.O Box rental.
• 1 Mailbag.
• “eShaar” SMS notification on received registered mail, parcels or express mail.
• 6 times a week mail pickup & delivery.
• 12 Domestic Courier Coupons.
• 50% discount on Domestic Unaddressed Mail up to 40K units.
40 | EPG Annual Report 2012
CORPORATE POSTAL SERVICES
Tejari BOX
Corporate customers with many trade licenses can rent one P.O Box for
all their trade licenses in the same Emirates, thus saving company’s time
and money.
Authorized Agent
Appoint an agent sponsored by the company to receive the incoming mail.
Mailbag
Customers who receive large quantities of mail exceeding the capacity of
their private post boxes have the option of renting a private mailbag.
Postage Paid
The ‘Postage Paid facility is available to customers who are sending at
least 1,000 Postal letters/items per month or 12,000 Postal letters/items
per year, of identical weight and size.
Business Reply
A company can offer its customers the opportunity to reply to its correspondence, free of charge; respondents simply place their letters in the
pre-paid envelope provided. The maximum weight should not exceed 50
grams.
Sealing Permits
For a small annual fee, ‘Postage Paid’ subscribers can also take advantage
of the ‘Sealing Permit’ service, which allows printed papers to be sealed by
special permission from Emirates Post.
41 | EPG Annual Report 2012
CORPORATE POSTAL SERVICES
Franking Machines
Affixing postage stamps by hand is a laborious and time-consuming task;
Emirates Post’s Franking Machine Service offers companies a fast and
efficient alternative. Upon Emirates Post approval a permit number will be
given to the applicants to purchase a franking machine from any of the
registered dealers.
Insured Mail
The postal insurance service allows the sender to insure valuable items
or documents dispatched via the Letter Post to cover loss or damage in
whole or in part, which may happen to the insured item.
Registered Mail
On the sender’s request, a signature will be obtained from the addressee
as proof of delivery. This service is available locally and internationally.
Registered mail need to be collected at the post office.
Express Mail
Express Mail (EMS) is the quick and efficient way to send urgent business
documents and general items deemed ‘top priority’.
Express Mail delivers locally and internationally to more than 100 countries
around the world.
Parcels
This service is suitable for both small businesses and large corporations.
The customer is required to sign a contract with Emirates Post and benefit
from a very cost effective and efficient service on credit basis. A tracking
and tracing system is also included to assure high-reliability service.
42 | EPG Annual Report 2012
MARKETING SOLUTIONS
MARKETING SOLUTIONS
1. Advertising by Post (Unaddressed Mail)
Advertising by Post provides direct access to all personal and business P.O
Boxes in U.A.E. An extremely cost-effective and flexible mass advertising
medium, it is an important element in today’s marketing mix.
Advertising by Post is effective both as a standalone medium or in
conjunction with Emirates Post’s Business Reply Service.
2. Promotional Stamp
Emirates Post offers a unique opportunity to public and private organizations
in the UAE to have special stamps issued as a promotional tool.
This service provides an innovative channel for companies and public
corporations to commemorate a special occasion or promote a particular
project/message through special stamps issued by Emirates Post. The
service can help in enhancing the local and international profile of the
organization.
43 | EPG Annual Report 2012
CORPORATE NON POSTAL SERVICES
Renting Spaces
Emirates Post offers companies wishing to take advantage of Emirates
Post expanded network of more than 110 post offices the service of
booking rented spaces to sell their products and services in post office
premises, under different segments, such as:
1. Banking and Money Exchange
2. Advertising
3. Business Centers
4. Coffee Shops
5. Other businesses (subject to approval)
Ministry of Labour
Submitting Ministry of Labour applications and receiving individual and
corporate labour cards.
Dubai Department of Economic Development
Customers can pay fees of new, amended and renewed licences issued
by DED at any of post offices. Payment permits can also be presented and
paid. Customers can also request for a printout of their trade license.
44 | EPG Annual Report 2012
INDIVIDUAL POSTAL SOLUTIONS
INDIVIDUAL P.O. BOX BUNDLES
The P.O. Box Bundles are designed for customers convenience in choosing
how to receive their mail‫و‬with value added benefits. P.O. Box Bundles:
1. My Home
Delivering and receiving mail at villa doorstep.
This is exclusively available for villa type houses only in selected areas.
2. My Building
Delivering Mail within residential buildings.
3. My Zone
Delivering through P.O. Box shelters located in residential & commercial
areas.
4. My Box
Delivering Mail through P.O. Box at Post Offices.
Authorized Agent
A P.O. Box holder can entrust any person to receive incoming postal items
delivered to their P.O. Box on their behalf.
Mailbag
Customers who receive large quantities of mail exceeding the capacity of
their private post boxes have the option of renting a private mailbag.
45 | EPG Annual Report 2012
INDIVIDUAL POSTAL SOLUTIONS
Public P.O. Box
The Public P.O. Box is aimed at fulfilling the long-felt need for getting a UAE
address to people who don’t own individual mail boxes.
For a small fee, people can now have a mailing address in the UAE,
the charges for the services range from 50 Fils to AED. 3.00 per piece
depending on the type of mail and weight.
Letter Post
A letter is defined as a written, typed or printed communication, usually
sealed in an envelope, sent by post from one party to another. Letters can
be of a personal, legal or business nature.
Insured Mail
The postal insurance service allows the sender to insure valuable items
or documents dispatched via the Letter Post to cover loss or damage in
whole or in part, which may happen to the insured item.
Registered Mail
On the sender’s request, a signature will be obtained from the addressee
as proof of delivery. This service is available locally and internationally.
Registered mail need to be collected at the post office.
Express Mail
Express Mail (EMS) is the quick and efficient way to send urgent business
documents and general items deemed ‘top priority’.
Express Mail delivers locally and internationally to more than 100 countries
around the world.
Parcels
This service is suitable for both small businesses and large corporations.
The customer is required to sign a contract with Emirates Post and benefit
from a very cost effective and efficient service on credit basis. A tracking
system is also included to assure high-reliability service.
46 | EPG Annual Report 2012
INDIVIDUAL POSTAL SOLUTIONS
Ordinary Postal Money Order
This service is provided through the Universal Postal Union network. This
is a very easy and efficient way to anyone in the world who has access to
a post office.
This service is provided at the following countries:
Jordan
Sudan
Syria
Philippines
Thailand
Kuwait
Maldives
Turkey
Morocco
India
Tunis
Yemen
Pakistan
Sri Lanka
Bangladesh
Qatar
Malaysia
Egypt
Express Money Transfer IFS
It is one of the fastest ways to send money to selected countries, powered
by UPU’s secure International Financial System (IFS).
This services is available for: India, Jordan, Morocco and Tunisia.
47 | EPG Annual Report 2012
INDIVIDUAL NON POSTAL SOLUTIONS
Dubai Land Department
Registration of Tenancy Contracts (Ejari)
This service offers customers an easy facility to register the tenancy
contracts of Dubai Land Department without any intervention of the real
estate brokers by visiting any designated post office.
Post offices provides the service:
• Main Post Office – Karama
• Jumeirah Post Office
• Al Riqqa Post Office
• Hor Al Anz Post Office
• Al Rashidiya Post Office
Emirates Identity Authority
Through this service, customers can collect their ID cards from a preferred
post office, on receiving an SMS notification.
Those who do not have a personal P.O. Box, can make use of the Public
P.O. Box service at the nearest post office to collect their ID cards.
48 | EPG Annual Report 2012
INDIVIDUAL NON POSTAL SOLUTIONS
Sharjah Municipality
1. Tenancy Contracts
Sharjah Municipality tenancy contracts can be purchased at any post office.
2. Prepaid Parking Cards
Sharjah Municipality tenancy contracts can be purchased at any post
office.
Sheikh Zayed Housing Program
Emirates Post offers Sheikh Zayed Housing Program service at all its post
offices. The service includes receiving and delivering the documentation on
behalf of corporates.
Roads & Transport Authority (RTA)
1. Paying Parking Fines
Customers can pay their Roads & Transport Authority parking fines through
Emirates Post offices across the UAE with a real-time transaction update.
2. Pre-paid Parking Cards
Customers can pay their Roads & Transport Authority parking fines through
Emirates Post offices across the UAE with a real-time transaction update.
3. Salik Recharge Cards
Salik Recharge Cards are now available at all post-offices across the UAE.
49 | EPG Annual Report 2012
INDIVIDUAL NON POSTAL SOLUTIONS
FINANCIAL SERVICES
National Bonds
Emirates Post has a strategic alliance with National Bonds Corporation,
under which customers can purchase National Bonds savings certificates
from any of Emirates Post offices across the country.
Western Union
Provide a service to people with fast, reliable and convenient ways to send
money around the world. The money transfer and payment services are
available through a network spanning 200 countries.
Instant Cash
Emirates Post’s new Instant Cash Global Money Transfer Service offers
fast-track money transfer facilities in the UAE. This enables you to send
and receive money to many countries worldwide in minutes.
TRAVEL SERVICES
Flydubai
flydubai offer its services through the Emirates Post outlets, very much
like an official agent, offering customers accessibility and flexibility for
purchasing air tickets.
Air Arabia
Air Arabia customers can use any of Emirates Post outlets just like any Air
Arabia travel shop or travel agent, offering customers as much accessibility
and flexibility as possible when purchasing air tickets.
50 | EPG Annual Report 2012
INDIVIDUAL NON POSTAL SOLUTIONS
United States e-Visa Fee Payment
Customers can pay United States e-Visa fees at 82 selected post offices
after applying online.
International Driving Permits
Emirates Post in cooperation with Automobile and Touring Club enables
in-ternational driving permits to be issued in any of Emirates Post offices.
UTILITY SERVICES
Abu Dhabi Distribution Company
Residents of Abu Dhabi can pay utility bills of Abu Dhabi Distribution
Company (a subsidiary of Abu Dhabi Electricity and Water Authority) at any
of Emirates Post Offices.
Al Ain Distribution Company
Residents of Al Ain can pay the utility bills of Al Ain Distribution Company
(a subsidiary of Abu Dhabi Electricity and Water Authority) at any of
Emirates Post Offices.
Dubai Electricity & Water Authority
Utility Bill Payment
Customers can pay their electricity and water bills at all post offices.
Sharjah Electricity & Water Authority
Utility Bill Payment
This service allows customers to pay their water, electricity and gas bills at
any post office.
51 | EPG Annual Report 2012
INDIVIDUAL NON POSTAL SOLUTIONS
Federal Electricity & Water Authority
Utility Bill Payment
Customers from Ajman, Um Al Quwain, Ras Al Khaima and Al Fujairah
enjoy a convenient way to pay their bills and fines at any post office.
Etisalat
Now customers can enjoy Etisalat services provided in Emirates Post
offices across the UAE.
• Bill Payments.
• Apply for Prepaid Card Service (Wasel).
• Prepaid Cards.
Emirates Integrated Telecommunication Company “Du”
Now customers can enjoy Du services provided in Emirates Post offices
across the UAE.
• Bill Payments.
• Applying for Prepaid SIM Cards (Pay As You Go).
• Prepaid Cards.
52 | EPG Annual Report 2012
OUR E-SERVICES
Our website offers a host of e-Services that enable customers to avail of
diverse services at the click of a mouse, in the comfort of one’s home or
office, or while on the move.
Rent and Renew P.O. Boxes
It is now easy to rent or renew a P.O. Box online for both Individual and
Corporate customers.
Under any of the following bundles: My Home, My Building, My Zone and
My Box.
Corporate customers can similarly rent or renew a P.O. Box under the
following categories: Ezimail Gold, Ezimail Silver, Ezimail Bronze, P.O. Box
Standard and P.O. Box Light.
Track and Trace
Customers can track their shipments (those with barcode or airwaybill
number) by just inputting the airwaybill number online. They can get instant
information on the status of the shipment.
Rate Calculator
It is now easy to find out the mailing tariffs online by just inputting the weight
of the article or document along with the destination to get an instant tariff.
53 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
SILVER JUBILEE OF
SULTAN BIN ALI AL OWAIS
CULTURAL FOUNDATION
1987-2012
The Sultan Bin Ali Al Owais Cultural Foundation was launched on December
17, 1987. The poet, Sultan Bin Ali Al Owais, established a prestigious
cash award to recognize the achievements of distinguished Arab writers,
novelists, poets and scholars, whose work benefited Arab society. The
Awards are given to Arab innovators, regardless of their nationalities,
political beliefs, ideologies, religious or sectarian affiliations, color and race.
They are solely governed by laws of innovation.
Issue Date: 15/03/2012
54 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
50th ANNIVERSARY OF FIRST
SHIPMENT OF OIL
ABU DHABI MARINE OPERATING
COMPANY (ADMA-OPCO)
ADMA-OPCO is a pioneering oil and gas exploration and production
company whose operations date back to the 1950s. With its operations
centered in the offshore areas of Abu Dhabi, ADMA-OPCO came into being
as a locally incorporated company on 3rd July 1977.
Oil and gas production comes from two major oil fields, Umm Shaif and
Zakum, from which crude oil is transferred to Das Island for processing,
storage and export. In 1962, the first crude shipment, which came from
Umm Shaif, was exported from Abu Dhabi through Das Island.
ADMA-OPCO’s vision, mission and values incorporate diverse goals,
including sustainable development, operational excellence and overcoming
challenges, while nurturing human resources, fulfilling social responsibilities
and realizing the Company’s emiratization targets.
Issue Date: 07/04/2012
55 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
22nd AL GAFFAL 60ft
TRADITIONAL DHOW
SAILING RACE
Under the patronage of His Highness Sheikh Hamdan Bin Rashid
Al Maktoum, Deputy Ruler of Dubai and Minister of Finance, Dubai
International Marine Club organized the annual ‘Al Gaffal’ (the Return) race
to mark the end of the water sports season. This race has been held every
year since 1991.
The Al Gaffal or Sir Bu Na’air race represents an embodiment of the past
and history, and revival of old memories. This race commemorates the
festival which was celebrated by the forefathers after their long journey of
pearl diving at sea.
Issue Date: 26/05/2012
56 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
LIWA DATE FESTIVAL
The Liwa Date Festival (locally known as Mazayinet al Ratab) is
an annual festival that aspires for nation-wide recognition. Its aim is to
spread awareness amongst citizens and expatriates about the value,
role and types of dates. It also aspires to become one of Abu Dhabi’s
distinguished heritage events and touristic attractions. By encouraging
competition, the festival seeks to improve the quality of UAE dates and to
make them more competitive globally.
Building on the keen interest in dates first expressed by the late Sheikh
Zayed Bin Sultan Al Nahyan, UAE founder and father of Abu Dhabi’s
agricultural drive, the festival enjoys full support of the President
H.H. Sheikh Khalifa Bin Zayed Al Nahyan, and H.H. Sheikh Mohammed
Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi an Deputy Supreme
Commander of UAE Armed Forces.
Issue Date: 17/07/2012
57 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
ARAB POSTAL DAY
Emirates Post, in association with Arab postal administrations, issued a set
of commemorative stamps in one denominations (225 Fils) on the occasion
of Arab Postal Day, which is observed every year on August 3 to highlight
the role played by posts in community development and celebrate postal
development over the ages.
The communication services in Arab countries are considered the main
tools of integrating with the world economy, as the information sector is a
key driver of overall economic development.
Issue Date: 15/08/2012
58 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
WORLD ENERGY FORUM 2012
Under the patronage of His Highness Sheikh Mohammed bin Rashid Al
Maktoum, Vice President and Prime Minister of the UAE and Ruler of
Dubai, Dubai hosted the 2012 World Energy Forum (WEF), marked by
the UAE in general, and Dubai in particular proactively initiating programs
to diversify energy sources by adopting clean and green energy solutions.
Dubai was selected to host this event after fierce competition from other
international venues and cities. The World Energy Forum chose Dubai
because of the emirate’s geographic and strategic location and its status
as a global hub of finance, business, trade, energy, and tourism.
Issue Date: 22/10/2012
59 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
DESERT SNAKES IN THE UAE
The United Arab Emirates’ varied habitat supports a good variety of
reptiles dominated by lizards on one hand and snakes on the other, such
as Arabian Horned Viper, Carpet Viper, Arabian Rearfang, Sochurek’s SawScaled Viper, Sand Boa.
As part of its support to efforts to preserve the natural environment of
UAE, in coordination with Dubai Municipality-Public Parks & Horticulture
Department, Zoo Management, Emirates Post issued a set of special
stamps in 5 denominations and a distinctive Souvenir sheet.
Issue Date: 01/11/2012
60 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
41st NATIONAL DAY
On 2nd of December 1971, the United Arab Emirates celebrated the
founding of its union, and the journey has continued with strong motivation
and confidence since then. The UAE has moved steadily on the road to
growth and prosperity, helping citizens and residents achieve success, in
keeping with the vision of the late Sheikh Zayed bin Sultan Al Nahyan (may
God rest his soul), founder of the UAE, and their Highnesses Supreme
Council Members and Rulers of the Emirates.
The UAE has become what it is today because of the wise leadership of the
President His Highness Sheikh Khalifa bin Zayed Al Nahyan, manifested in
marvelous achievements covering various aspects of life and opening the
doors wide to the world through economic partnerships, trade and political
relations with different countries in all continents. The UAE today holds a
high place in the international community.
Issue Date: 29/11/2013
61 | EPG Annual Report 2012
EMIRATES POST
STAMP RELEASE 2012
CENTENARY OF
AL AHMADIYA SCHOOL
Al Ahmadiya school was the first semi-regular school in the Emirate of
Dubai, which played a major role in the history of education in the coastal
emirates and Dubai.
Al Ahmadiya School reflects the history of in the UAE in general and Dubai
in particular, and includes various presentations such as: history of Al
Ahmadiya School, education in the UAE, traditional writing tools, traditional
classroom, photos, student certificates and historical documents.
Issue Date: 12/12/2012
62 | EPG Annual Report 2012
POST OFFICES - ABU DHABI
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
02-6216712
38384
111188
1
Abu Dhabi Central Post Office
7:30 - 21:00
02-6107255
2
Khalifa city Post Office
7:30 - 15:00
02-5564760 02-5564756 144457
3
Hamdan Post Office
7:30 - 21:00
02-6794543 02-6794583
47147
4
Khalidiya post Office
7:30 - 15:00
02-6811195 02-6811806
41854
5
Al- Falah Post Office
7:30 - 21:00
02-6424565 02-6424717 126644
6
Senaeyah Musaffah post Office
7:30 - 21:00
02-5550706 02-5550709
13232
7
Bani Yas Post Office
7:30 - 21:00
02-5833263 02-5833529
57247
8
Al Ruwais Post Office
7:30 - 15:00
02-8774491 02/8776621
12322
9
Al Nadi Sayahi Post Office
7:30 - 15:00
02-6747888 02-6747406
54448
10
Al Bateen Post Office
7:30 - 15:00
02-6654367 02-6656803
61700
11
Bida Zayed Post Office
7:30 - 15:00
02-8846988 02-8846984
58301
12
Tamm Center Post (DALMA)
8:30 - 16.00
02-8781414 02-8781415
50899
13
Abu Dhabi Air port Post Office
7:30 - 21:00
02-5755492 02/5755495 131818
14
Das Island post office
6:00 - 14:00
02-6063491 02-8732116
-
15
Mussafah Shabiya post office
7:30 - 21:00
02-5522367 02-5525228
13232
16
Tamm Post (Mabinet Zayed)
7:30 - 15:00
02-8945415 02-8846975
-
17
Exhibition Land Post Office
8:30 - 16.00
02-4490416 02-4490631
94900
18
Tamm Center Post (Ghayathi)
7:30 - 15:00
02-8989419 02-8742772
79500
19
Tamm Center Post Office (ALsila)
7:30 - 15:00
02-8989503 02-8945626
76735
20
Liwa Post Office
7:30 - 15:00
02-8822048 02-8822047 132122
21
Chambre of commerce and industry
Post Office
7:30 - 14:30
02-6177298 02-6216240
-
22
Yas Island Post Office
9:00 - 16:30
02-5013475 02-5013335
-
23
Sheikh Khalifa Medical City Post Office
8:00 - 15:30
02-6340565
24
Al Rahba Post Office
7:30 - 15:00
02-5637566 02-5637622 135315
25
AL marina Post Office
8:00 - 15:30
02-6811644 02-6819120
26
Tamm Al marfaa Post Office
7:30 - 15:00
02-8832246
-
-
767779
12785
63 | EPG Annual Report 2012
POST OFFICES - DUBAI
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
1
Dubai Central Post Office
7:30 - 21:00
04-3026805
04-3364747 111311
2
Jabal Ali Post Office
7:30 - 15:00
04-8816989 04-8871403
18000
3
Al Ghos Post Office
7:30 - 15:00
04-3388482 04-3390573
38385
4
Jumeira Post Office
7:30 - 21:00
04-3442706 04-3421021
72800
5
Satwa Post Office
7:30 - 21:00
04-3440364 04-3421704
24401
6
Trade Centre Post Office
9:00 - 17:00
04-3313306 04-3310545
9553
7
Al Khor Post Office
7:30 - 21:00
04-2221952 04-2273656 111311
8
Al Thanawiah Post Office
7:30 - 15:00
04-2233656 04-2231648
41222
9
Al Rigga Post Office
7:30 - 21:00
04-2958976 04-2940706
63999
10
Abu Hail Post Office
7:30 - 15:00
04-2694301 04-2650014
21555
11
Tawar Post Office
7:30 - 15:00
04-2612687 04-2635165
56808
12
Al Qusais Post Office
7:30 - 15:00
04-2613307 04-2611943
47888
13
Al Ramool Post Office
7:30 - 15:00
04-2862782 04-2852060
36600
14
DANATA Post Office
7:30 - 15:00
04-2955343 04-2945068
22662
15
Al Ras Post Office
7:30 - 15:00
04-2251298 04-2250890
64888
16
Rashidiya Post Office
7:30 - 21:00
04-2851655 04-2854066
77999
17
Masfoot Post Office
7:30 - 15:00
04-8523662 04-8521959
12430
18
Musallah Post Office
7:30 - 15:00
04-3596699 04-3590858
46777
19
Airport Free Zone Post Office
24 Hours
04-2164994 04-2200370
36300
20
Hor AL Anz Post Office
7:30 - 21:00
04-2629334 04-2694849
80080
21
Deira Main Post Office
7:30 - 21:00
04-2031429 04-2031252
88878
22
Free Zone Post Office
7:30 - 15:00
04-2996130 04-2996595
54444
23
Exhibition Centre Post Office
9:00 - 17:00
04-3318399 04-3314271
9777
24
AL SHATI Post Office
7:30 - 21:00
04-3449317 04-3449327 333363
25
Al Aweer Post Office
7:30 - 15:00
04-3201447 04-3201449 294449
26
Al Barsha Post Office
7:30 - 15:00
04-3235788 04-3235763 450450
27
Silicon Oasis Post Office
7:30 - 15:00
04-5015400 04-5015414 341444
64 | EPG Annual Report 2012
POST OFFICES - DUBAI
No.
Office
Working
Hours During
Weekdays
28
Media City Post Office
8:00 - 16:00
04-3754501 04-3493696 500010
29
Al Mizher Post Office
7:30 - 15:00
04-2845218 04-2845217 444001
30
Naif Post Office
7:30 - 21:00
04-2942966 04-2942759 377777
31
Al Minaei Post Office
7:30 - 15:00
04-8525052 04-8525089
Telephone
Fax
Public
P.O.Box
No.
90009
32
DIFC Post Office
9:00 - 17:00
04-3700243 04-3700242 506850
33
Nad Al Hamar Post Office
7:30 - 15:00
04-2843818 04-2843439 410415
34
Al Muhaisna Post Office
7:30 - 15:00
04-2641156 04-2643045 399993
35
Al Warqa Post Office
7:30 - 15:00
04-2804285 04-2804286 430555
36
Al Quoz Post Office
7:30 - 15:00
04-3397637 04-3397736 390033
65 | EPG Annual Report 2012
POST OFFICES
SHARJAH, AJMAN, UMM AL QUWAIN
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
06-5079161
4444
1
Sharjah Central Post Office
7:30 - 21:00
06-5722219
2
Corniche Post Office
7:30 - 21:00
06-5682427 06-5682882 130130
3
Al Wahda Post Office
7:30 - 21:00
06-5551655 06-5531535
23823
4
Al Khan Post Office
7:30 - 21:00
06-5284876 06-5280554
39300
5
Al Ghewair Post Office
7:30 - 21:00
06-5614040 06-5615515
95559
6
Senayiah Post Office
7:30 - 21:00
06-5338666 06-5323211
37700
7
Senayiah 6 Post Office
7:30 - 15:00
06-5440665 06-5440655 150150
8
M`waileh Post Office
7:30 - 21:00
06-5352657 06-5352376
4444
9
Expo Post Office
7:30 - 15:00
06-5771982 06-5770237
4444
10
Economic Dept. in Sharjah
7:30 - 14:30
06-5122230 06-5282814
4444
11
Economic Dept. in Senaiyah Post Office
7:30 - 14:30
12
University City Post Office
7:30 - 15:00
06-5589130 06-5589045
4444
13
Al Zahra Post Office
7:30 - 15:00
06-5627500 06-5627654
4444
14
Al Dhaid Post Office
7:30 - 21:00
06-8822428 06-8828058
14000
15
Al Manama Post Office
7:30 - 15:00
06-8827397 06-8827768
11944
16
Al Madam Post Office
7:30 - 21:00
06-8861177 06-8861188
48048
17
Al Hamriyah Post Office
7:30 - 15:00
06-5253343 06-5253414
7730
18
Hamriyah Free Zone
7:30 - 15:00
06-5261001 06-5260652
50000
19
Ajman Central Post Office
7:30 - 21:00
06-7429729 06-7422180
760
20
Senaiyah Ajman Post Office
7:30 - 21:00
06-7422257 06-7434121
9400
21
Ajman Free Zone Post Office
7:30 - 15:00
06-7437712 06-7456611
40244
22
Mushairef Post Office
7:30 - 21:00
06-7456610
-
45454
23
Falaj Al Moalla Post Office
7:30 - 15:00
06-8811669
-
11300
24
Umm Al Qewain Central Post Office
7:30 - 21:00
06-7413464 06-7657001
972
25
Senaiyah Umm Al Qewain Post Office
7:30 - 21:00
06-7656148 06-7646102
7321
26
Souq Umm Al Qewain Post Office
7:30 - 15:00
06-7646002 06-7640180
5200
27
E. D. in Umm Al Qewain Post Office
7:30 - 15:00
02-8832246
12785
-
-
-
4444
66 | EPG Annual Report 2012
POST OFFICES - RAS AL KHAIMAH
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
1
RAS Al Khayma Central Post Office
7:30 - 21:00
07-2333517
07-2333014
30999
2
Al Nakhil Post Office
7:30 - 21:00
07-2284469 07-2272021
11990
3
Al Rams Post Office
7:30 - 15:00
07-2680031 07-2680021
9123
4
Shaam Post Office
7:30 - 15:00
07-2666973 07-2666481
7355
5
Al Jazira Al Hamraa Post Office
7:30 - 15:00
07-2445651 07-2447122
6300
6
AL Kharan Post Office
7:30 - 15:00
07-2443334 07-2443565
15999
7
Al Uraibi Post Office
7:30 - 21:00
07-2276100 07-2286100
12393
8
RAK Free Zone Post Office
8:00 - 16:00
07-2280411 07-2280477
16161
9
Sedrouh Post Office
7:30 - 15:00
07-2336319 07-2336174
55066
67 | EPG Annual Report 2012
POST OFFICES - AL AIN
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
1
Al Ain Central Post Office
7:30 - 21:00
03-7555222
03-7550808
88888
2
Al Ain Industrial Post Office
7:30 - 21:00
03-7212645 03-7221822
96558
3
Sweihan Post office
7:30 - 15:00
03-7347167 03-7347425
10199
4
Al Hili Industrial Post Office
7:30 - 21:00
03-7628989 03-7625151 202404
5
Civic Center Post Office
7:30 - 15:00
03-7639225 03-7639225 222666
6
Al Wagen Post office
7:30 - 15:00
03-7351151 03-7352251
21701
7
Al Yahar Post office
7:30 - 15:00
03-7814614 03-7814614
22298
8
Al Hayer Post office
7:30 - 15:00
03-7321140 03-7321110
21081
68 | EPG Annual Report 2012
POST OFFICES - FUJAIRAH
No.
Office
Working
Hours During
Weekdays
Telephone
Fax
Public
P.O.Box
No.
1
Al Fujairah Central Post Office
7:30 - 21:00
09-2227437
09-2229011
3999
2
Massafi Post Office
7:30 - 15:00
09-2564273 09-2563088
10950
3
Al Ghorfa Post Office
7:30 - 15:00
09-2222879 09-2242043
5219
4
Diba Al Fujairah Post Office
7:30 - 21:00
09-2444365 09-2442365
14034
5
Khorfakan Post Office
7:30 - 21:00
09-2372023 09-2372024
19000
6
Diba Al Hosn Post Office
7:30 - 15:00
09-2431222 09-2431122
12281
7
Kalbaa Post Office
7:30 - 21:00
09-2777226 09-2776515
11135
8
Souq FUJAIRAH Post Office
14:00 - 22:00 09-2231416 09-2229011
40004
9
Taweyain Fujairah Post Office
7:30 - 15:00
07-2585517 07-2582083
30333
10
Fujairah Municipality Post Office
7:30 - 15:00
09-2220266 09-2226658
2222
69 | EPG Annual Report 2012
70 | EPG Annual Report 2012
INTRODUCTION
Empost is a member of Emirates Post Group and was established in
May 1997 with the aim of fulfilling all courier and transportation needs for
express delivery across the United Arab Emirates.
Over the past decade, Empost has established itself as a leading provider
of customized, efficient and reliable Domestic and International Express
Courier Services. It has expanded from a local courier company into a
world class integrated total delivery solutions provider. Our services also
include cargo & logistics solutions. Empost operates efficiently through its
large fleet and a trained staff members across the UAE.
One of the company’s constant quests is to enhance customer
satisfaction and improve the quality of service. Empost depends on a set
of international values and standards that drives the company to adopt
the highest standards in service delivery. From simple document deliveries
to major shipments, Empost has become one of the region’s best total
delivery solution providers and this has become evident when Empost was
awarded the ISO 9001:2000 certification for Quality Management Systems
(QMS) in the category of express courier and logistics services, and the
same certification has been recently upgraded to ISO 9001:2008.
71 | EPG Annual Report 2012
EMPOST COURIER SERVICES
Empost provides courier services across both domestic and international
markets, striving to deliver quality services to clients at competitive prices.
Empost’s products are offered across two Business lines:
1-Express Courier Services
2-Business Process Outsourcing
1. EXPRESS COURIER SERVICES
1.1 Domestic Express Courier
• Priority Service
• Local Express Delivery “Within City Limits”
• Remote Express Delivery “Outside City Limits”
• Prepaid Services
• EziMail Service
• Government Delivery Services
• Secure Delivery Services
1.2 International Express Courier
• International Express Documents
• International Express Non Documents
• International Express Inbound
1.1- DOMESTIC EXPRESS COURIER SERVICE
Priority Service
Through this service Empost makes sure that documents or packages
are collected and delivered on the same day anywhere in the UAE with
a dedicated transportation from origin to destination without stopover.
Availability is subject to delivery cutoff time schedule in each area. Priority
service is available for credit or cash customers throughout the business
days. Special rates are applicable, based on areas within city limits and
inter-emirates.
72 | EPG Annual Report 2012
EMPOST COURIER SERVICES
Local Express Delivery “Within City Limits”
Documents and Packages are collected and delivered within 24 hours
across UAE within the city limits.
Remote Express Delivery “Outside City Limits”
Documents and Packages are collected and delivered anywhere in UAE
including remote areas with limited access. Delivery will be done in 48
hours or as mutually agreed with the customer.
Prepaid Services
For customers’ convenience, Empost offers prepaid service to its valued
customers, where they can send their consignments using prepaid Airway
Bills for domestic deliveries across UAE.
Customers can drop their consignments at dedicated Empost offices
located across UAE or call the Contact Center to make a booking to collect
their consignments from dedicated address.
The prepaid Airway Bills are valid for one year from the date
of purchase and are non refundable.
EziMail Services
EzMail is one of the prime solutions Empost offer within wide range of
services; delivery of mails and packages from Customer mailbox straight to
their preferred location on-time with special care and absolute confidentiality
on a daily basis. EziMail Service covers the delivery of the following:
• Ordinary postal items
• Registered mails and Labor Documents
• Small Packages
In addition to the above, Empost can collect all customer outgoing postage
stamped mails (secretary’s/front desk mail) and process them directly into
the postal mail stream.
EziMail Service is also offered as an added value when renting a P.O Box
EziMail Bronze, EziMail Silver or EziMail Gold from Emirates Post
73 | EPG Annual Report 2012
EMPOST COURIER SERVICES
Government Services
A specialized courier service that delivers highly sensitive and confidential
government documents, licenses, certificate or reports to individuals,
private companies and or public sectors.
Some of these highly sensitive and confidential documents are:
-Passport
-Visas
- Health cards
- Medical reports
- Fitness cards
- Birth certificate, etc
- Trade licenses
Secure Delivery Services
Empost caters and provides delivery solutions to banks and other financial
institutions for their products like:
- Credit Cards
- Debit Cards
- Cheque Books
-PINS
- RSA Tokens
with the highest level of security and privacy in highly efficient manner. This
unit also offers end to end solutions to the Customers, such as Printing of
Transmittals, Packaging, Insertion of Seasonal Flyers, Stationery/Inventory
Management etc.
Deliveries are done with prior appointment with the customer ensuring
proper identity verification.
74 | EPG Annual Report 2012
EMPOST COURIER SERVICES
1.2- INTERNATIONAL EXPRESS COURIER
Through its vast international express courier service network, Empost
offers integrated functional solutions to meet the globally increasing
demand for express courier needs. Empost delivers all kinds of urgent and
important documents and packages, to over 200 destinations worldwide.
• Express Documents
• Express Non Documents
• International Express Inbound
2. BUSINESS PROCESS
OUTSOURCING
Empost specializes in providing solutions and in managing all the
administrative support services related to the entire cycle of outsourced
business requirements including the delivery of the processed documents
by the concerned entity.
The service also caters tailor-made mail document management solutions
to large business sectors such as Government, Banks, Financial and
Corporate institutions through a single comprehensive source providing a
total solution for incoming and outgoing mails as well as inter-department
documents within the premises or externally between branches.
E-Services
E-Services Empost now offer their valued customers a wide variety of
e-Services such as booking, tracking, rate calculation, viewing and printing
of statement and invoices.
Track Shipment
Customers can track and trace consignments online by using their Airway
Bill number. Multiple tracking of consignments can also be done by entering
all the Airway Bill numbers. One Airway Bill number per line.
75 | EPG Annual Report 2012
EMPOST COURIER SERVICES
Rate Calculator
The rate calculator provides customers with charges for a particular delivery
based on the consignment type, weight or volume that they select.
New Bookings
Customers can now book consignments online by using a simple and
user-friendly booking form. This facility is available for both credit and cash
customers anytime anywhere with online Airway Bills (coupons) printing
function for credit base customers.
My Bookings
It is now easier for customers to retrieve and view the booking details as
well as the flexibility to update the preferred pick up/delivery date and time
of the consignment, subject to operational time schedule.
Account Status Report
As part of relentless dedication to make transactions easier, customers can
view and print statement of accounts, invoices and receipts by logging into
the website.
Transaction Register
Customers can search all their transactions with Empost online by entering
a specified date range.
Receipt Register
Customers can view all their payment details online through receipt register.
Customer Profile
Customers may update their company profile, address and contact details
through the Empost website.
76 | EPG Annual Report 2012
BRANCHES
Operational branches of Empost
1.Empost Head Office – Abu hail EP Office.
2.Empost Operation Hub – Al Ramoul
3.Abu Dhabi Branches
a. Baniyas Branch
b. Delma island Counter – AUH
c. Madinat Zayed Counter – AUH
4.Al Ain Branch
5.Sharjah Branch
6.Ajman Branch
7.Fujairah Branch
8.Khorfakkan Branch
9.Umm Al Quwain Branch
10. Al Dhaid Branch
11. Ras Al Khaimah Branch
Branches of Emirates Post across the UAE through which courier
services are offered
1. Abu Dhabi Central Post Office
2. Dubai Central Post Office
3. Deira Main Post Office
4. Creek Post office
5. Thanawiya Post Office
6. Jumeirah Post Office
7. Sharjah Central Post Office
8. Ajman Central Post Office
9. Ras Al Khaima Central Post Office
10. Fujairah Central Post Office
11. Al Ain Central Post Office
77 | EPG Annual Report 2012
CONTACT US
For more information, immediate assistance or to provide us with your
feedback, please contact our dedicated Customer Service Channels:
COURIER SERVICES
Call Centre: +917 4 600 56 5555
Saturday to Thursday: 08:00 am to 08:00 pm
Email: info@empost.ae
P.O. Box 32200, Dubai, UAE
www.empost.ae
78 | EPG Annual Report 2012
79 | EPG Annual Report 2012
INTRODUCTION
Wall Street Exchange Center L.L.C was incorporated in Dubai on 1982.
Wall Street is one of the first companies that conducted the business in the
UAE. On February 2012, Wall Street became a wholly owned subsidiary of
Emirates Post Holding Group.
Vision, Mission, Values
Vision
To be the preferred choice for reaching people worldwide
Mission
To offer currency exchange and money transfer services which satisfy our
clients and exceeds their expectations
Values
•
•
•
•
Trustworthy
Creative
Customer Service Excellence
Security, Confidentiality and Integrity
Wall Street Exchange Center comprises of the following companies:
• Wall Street Exchange Center L.L.C – UAE
• Wall Street Forex London Limited – U.K
• Wall Street Exchange – Hong Kong
• Instant Cash
Wall Street Exchange Center in UAE offers its services through its network
of branches throughout the UAE
80 | EPG Annual Report 2012
SERVICES
CORE SERVICES
1. Money Transfer
Wall Street Exchange Center offers money transfer services to the
individuals and corporate by providing diverse money transfer solutions
such as instant transfers, transfers to the accounts and commercial
transfers in the different key currencies.
2. Money Exchange
Wall Street Exchange Center deals with hundreds of foreign currencies
every day, and offers the best exchange rates to the individuals and
corporate sector.
3. Salary Payout
Wall Street Exchange Center is one of the first entities authorized to pay
labor wages service, which is provided through several channels, such as:
• The branches
• ATM cards
• Labor accommodation locations
VALUE ADDED SERVICES
• Credit Card Payment
• Air Arabia Payment
• Bill Payment ( Etisalat, Du, SEWA) • Mobile Credit Ezetop
• National Bonds
Wall Street Exchange Center maintains sustainable relationships with
hundreds of international banks and financial institutions. It also owns a
very developed and well equipped trading room specialized in buying and
selling foreign currencies. The Group is keen to comply with the Central
Bank’s rules and regulations on anti – money laundering.
81 | EPG Annual Report 2012
STATISTICS
Employees - Statistics
2010
2011
Change
357
397
11 %
Corresponding Banks - Statistics
2011
2012
Change
132
397
11 %
Correspondent Banks presence - 2012
Country
# Banks / Financial
institution
Australia
3
Austria
1
Bangladesh
23
Canada
1
China
3
Egypt
1
Germany
1
India
18
Indonesia
3
Japan
2
Jordan
5
Kenya
1
Saudi Arabia
4
U.A.E
20
Morocco
1
82 | EPG Annual Report 2012
STATISTICS
Nepal
8
New Zealand
2
Pakistan
4
Philippines
11
Qatar
1
Singapore
2
South Africa
1
Sri Lanka
7
Switzerland
1
Syria
2
Thailand
1
United Kingdom
5
United States
3
Djibouti
1
Hong Kong
1
83 | EPG Annual Report 2012
Branches in UAE
City / Emirates
# of Branches
Abu Dhabi & Al Ain
4
Dubai
15
Sharjah & North
Emirates
4
Key Events and Achievements
- Emirates Post holding Group acquired the 40% remaining share
- Re-decoration of the internal environment of Deira City Center Branch in
order to comply with the identity and image of retail outlets of Wall Street
Exchange Center.
- Participation in the national recruitment fair 2012
- Launching the promotional campaign by the year end
-Dissemination of excellence and productive competitiveness through
launching “Excellence Road” program
- Annual Party for the staff and their families
84 | EPG Annual Report 2012
85 | EPG Annual Report 2012
OVERVIEW OF EDC
The Electronic Documents Center was established in 2002 as the first joint
venture company of its kind between the public sector “Emirates Post
Group Holding” and the private sector “ABBA Electronics” in the Gulf and
Middle East regions. EDC specializes in processing and preparation of the
postal items and cards printing in order to reflect the concept and quality
of the postal services through setting high quality standards and provision
of world-class services.
The Center benefits from the strengths of Emirates Post Group Holding in
its capacity as the national provider of postal services in the UAE, having
extensive experience in the field of postal services. Thus EDC will enjoy high
level practical and operational experience in a safe and secure electronic
environment.
On the other hand, ABBA Electronics Company is considered as one of
the leading players in the field of mail processing and integrated solutions
for smart cards.
Today, EDC is regarded as the first of its kind in the region specializes in
providing integrated services in the fields of outsourcing data printing such
as invoices, account statements, packaging and distribution the same,
printing and personalizing of the smart cards and delivery of the same to
the customers.
EDC provides its services mainly to the following sectors:
• Financial sector
• Telecommunication sector
• Health sector
• Services sector
• Public and private sectors
86 | EPG Annual Report 2012
SERVICES
Dynamic printing:
Print miscellaneous data and personal documents at high speed with the
possibility of the introduction of dynamic images to existing data before
printing.
Smart Card Personalization and Printing:
Printing identification data on the financial and non-financial cards (such
as customer loyalty cards insurance cards, employee identification cards,
etc...) and automatically stick and laminate such cards.
Automated packaging:
Secure automated packaging and smart insertion systems for packaging
with additional pamphlets for various purposes such as marketing.
Stationery Management:
Management of corporate stationary such as letterheads and envelopes
with the logo in a cost-effective manner through procurement and storage,
in addition to the optimal use of stationary for printing data such as account
statements etc. for the customers.
E- Statements:
EDC provides the E-Statement services to clients via its solid and secured
I.T infrastructure.
Designs:
Highly qualified designers to create and design the requirements of
customers such as account statements, invoices and other documents.
Delivery:
Ensure the possibility of delivery- after printing and packaging- the next day
within the scope of Emirates Post, and other carriers’ network.
87 | EPG Annual Report 2012
New developed services at EDC:
• Returned Mail Service.
• Sorting services.
• Converting statements to PDF files.
Local and international presence:
• EDC provides its services to the customers in UAE and abroad
• EDC conducts its business through two branches in the UAE: the main
branch in Dubai and The Abu Dhabi branch
•EDC is studying the opportunities of establishing branches in the
neighboring countries.
Key achievements, projects and developments during 2012:
•An increase of 0.05% in the actual profit for 2012 comparing to the
targeted profit, and an increase of 17% compared to 2011.
•The actual operative revenue for 2012 was 7% more than the operative
revenue for 2011.
•The overall cost at EDC for 2012 was reduced by 11% comparing to the
budgeted overall cost in the same year.
Future plans:
•EDC targets 15% increase in the net profit comparing to 2012 (and 35%
comparing to 2011).
•EDC targets 17% increase in the operative revenue comparing to 2012.
•EDC targets 12% increase in the overall revenue (included operative
revenue and revenue from the maintenance contract with RTA) comparing
to 2012.
88 | EPG Annual Report 2012
Social Responsibility:
•EDC performers recycling of the used stationary in order to participate in
maintaining environment.
Facts and Numbers:
•2012 Production Numbers:
2012 Production Numbers:
Print Center
Printing
Inserting
87,467,151
1,214,023
Card Center
E-Statement
1,214,023
2799802
•Number of employees: 175.
•EDC Branches:
oDubai Branch: Established in 2002.
oAbu Dhabi Branch: Established in 2005.
Contact Information:
Phone : 00971 4 3340 340
Fax
: 00971 4 3340 040
Email : Info@edc.ae
Website: www.edc.ae
89 | EPG Annual Report 2012
90 | EPG Annual Report 2012